2025-03-14T11:37:27.133520+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741952247133,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14669234176,\"uptime\":1771622.51,\"totalMem\":16484134912,\"loadavg\":[0.08,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11327790,\"nice\":4920,\"sys\":1430660,\"idle\":1755997330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11067360,\"nice\":3430,\"sys\":1422430,\"idle\":1756756300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11261550,\"nice\":2660,\"sys\":1392550,\"idle\":1756677560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1741952247133,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T11:38:27.133507+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741952307133,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14671069184,\"uptime\":1771682.51,\"totalMem\":16484134912,\"loadavg\":[0.11,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11328280,\"nice\":4920,\"sys\":1430690,\"idle\":1756056820,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":18.255446,\"method\":\"POST\",\"path\":\"/api/v1/incidents/recordings\",\"statusCode\":200}}"} 2025-03-14T11:40:01.694805+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741952401694,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T11:40:01.695419+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741952401695,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":685,"method":"POST","url":"/api/v1/incidents/recordings","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":44070},"res":{"statusCode":200,"headers":"***"},"responseTime":18,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T11:40:27.133506+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741952427133,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14673670144,\"uptime\":1771802.51,\"totalMem\":16484134912,\"loadavg\":[0.01,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11328670,\"nice\":4920,\"sys\":1430740,\"idle\":1756176090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11068550,\"nice\":3430,\"sys\":1422520,\"idle\":1756934740,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11262450,\"nice\":2660,\"sys\":1392680,\"idle\":1756856210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1741952427133,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T11:40:30.495833+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741952430495,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T11:40:30.497324+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741952430497,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T11:45:27.133503+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741952727133,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': 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2025-03-14T11:47:27.137517+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741952847137,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14672101376,\"uptime\":1772222.52,\"totalMem\":16484134912,\"loadavg\":[0.13,0.09,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11330810,\"nice\":4920,\"sys\":1431040,\"idle\":1756592910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11071130,\"nice\":3430,\"sys\":1422730,\"idle\":1757351400,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11264780,\"nice\":2660,\"sys\":1392990,\"idle\":1757273070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1741952847137,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T11:48:01.192359+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741952881192,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.943836,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-14T11:48:01.192369+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741952881192,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T11:48:01.192994+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741952881192,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":687,"method":"GET","url":"/alive","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":63968},"res":{"statusCode":200,"headers":"***"},"responseTime":1,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T11:48:28.205514+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741952908205,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14670004224,\"uptime\":1772283.58,\"totalMem\":16484134912,\"loadavg\":[0.1,0.09,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T11:50:02.165054+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953002164,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":58.251073,\"method\":\"GET\",\"path\":\"/api/v1/incidents?pageSize=2\",\"statusCode\":200}}"} 2025-03-14T11:50:02.165079+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953002165,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T11:50:02.165794+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953002165,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":688,"method":"GET","url":"/api/v1/incidents?pageSize=2","query":{"pageSize":"2"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":26426},"res":{"statusCode":200,"headers":"***"},"responseTime":58,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T11:50:02.397930+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953002397,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":11.77876,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T11:50:02.397962+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953002397,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T11:50:02.398473+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953002398,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":689,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":26426},"res":{"statusCode":200,"headers":"***"},"responseTime":12,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T11:50:27.137513+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953027137,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': 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2025-03-14T11:53:28.205503+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953208205,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14670589952,\"uptime\":1772583.58,\"totalMem\":16484134912,\"loadavg\":[0.04,0.06,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11332410,\"nice\":4920,\"sys\":1431280,\"idle\":1756951370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11073330,\"nice\":3430,\"sys\":1422960,\"idle\":1757709640,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11266580,\"nice\":2660,\"sys\":1393260,\"idle\":1757631620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1741953208205,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T11:54:27.137504+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953267137,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14669139968,\"uptime\":1772642.52,\"totalMem\":16484134912,\"loadavg\":[0.05,0.06,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11332640,\"nice\":4920,\"sys\":1431320,\"idle\":1757009900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11332640,\"nice\":4920,\"sys\":1431320,\"idle\":1757010970,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11073880,\"nice\":3430,\"sys\":1423020,\"idle\":1757769120,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11266910,\"nice\":2660,\"sys\":1393280,\"idle\":1757691220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11544010,\"nice\":2960,\"sys\":1426860,\"idle\":1756851760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11017010,\"nice\":4030,\"sys\":1390050,\"idle\":1758005080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11149700,\"nice\":3610,\"sys\":1440400,\"idle\":1757706080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11072790,\"nice\":2820,\"sys\":1406220,\"idle\":1757878830,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11024630,\"nice\":2480,\"sys\":1423560,\"idle\":1757722090,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":7288,\"sum\":59031}}}"} 2025-03-14T11:54:28.205553+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953268205,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T11:58:44.422182+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953524421,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T11:58:44.422460+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953524422,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-without-slack-channel' for consumer group='icc-rest'"} 2025-03-14T11:58:44.422503+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953524422,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T11:58:44.263Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"WU3L2P04S\"],\"channels\":[\"CNNPJ45FV\",\"C08BN0C4GE6\"],\"inviteBots\":[]},\"eventObj\":{\"isPrivateChannel\":false},\"requestId\":\"453acb8e-42b9-db04-2c54-976f7bdc52b0\",\"client\":\"icc-slack-app\"}"} 2025-03-14T11:58:44.422520+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953524422,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"} 2025-03-14T11:58:44.422558+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953524422,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"} 2025-03-14T11:58:44.422638+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953524422,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T11:58:44.422781+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953524422,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T11:58:44.422912+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953524422,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-incident-created-without-slack-channel"} 2025-03-14T11:58:44.437920+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953524437,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentEventProcessor.processEvent (src/kafka/processor/shared/incidentEventProcessor.ts:26:12)","msg":" Handle process event icc-incident-created-without-slack-channel in IncidentEventProcessor for payload : {\"createdAt\":\"2025-03-14T11:58:44.263Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"WU3L2P04S\"],\"channels\":[\"CNNPJ45FV\",\"C08BN0C4GE6\"],\"inviteBots\":[]},\"eventObj\":{\"isPrivateChannel\":false},\"requestId\":\"453acb8e-42b9-db04-2c54-976f7bdc52b0\",\"client\":\"icc-slack-app\"}"} 2025-03-14T11:58:44.458954+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953524458,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-created-without-slack-channel finished"} 2025-03-14T11:58:47.829454+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953527829,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T11:58:47.829547+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953527829,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-generated' for consumer group='icc-rest'"} 2025-03-14T11:58:47.829552+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953527829,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T11:58:47.820Z\",\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-e43b6100-6b94-42b6-9e56-e6e8a28ba269\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\",\"isManaged\":true},\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"}}"} 2025-03-14T11:58:47.829578+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953527829,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-generated\"}}"} 2025-03-14T11:58:47.829619+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953527829,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-generated\"}}"} 2025-03-14T11:58:47.829714+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953527829,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T11:58:47.829836+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953527829,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T11:58:47.829928+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953527829,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-bridge-generated"} 2025-03-14T11:58:48.065585+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953528065,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.setChannelTopic (src/service/slack/slack.service.ts:39:16)","msg":"set slack channel C08JD4PEJUQ topic: :icc-sev2: Sev2 | Some of the agent servers aren't functioning | https://meet.google.com/yar-fzpu-ywr"} 2025-03-14T11:58:48.073745+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953528073,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"}"} 2025-03-14T11:58:51.949507+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953531949,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T11:58:51.949593+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953531949,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-renamed' for consumer group='icc-rest'"} 2025-03-14T11:58:51.949594+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953531949,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T11:58:51.900Z\",\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\"},\"eventObj\":{\"createdAt\":\"2025-03-14T11:58:46.851Z\",\"modifiedAt\":\"2025-03-14T11:58:51.679Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"}}"} 2025-03-14T11:58:51.949598+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953531949,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T11:58:51.949646+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953531949,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T11:58:51.949707+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953531949,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T11:58:51.949826+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953531949,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T11:58:51.949938+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953531949,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-slack-channel-renamed"} 2025-03-14T11:58:51.950038+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953531949,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-slack-channel-renamed schema, filtered out"} 2025-03-14T11:58:51.950141+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953531950,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-slack-channel-renamed finished"} 2025-03-14T11:59:03.866365+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953543866,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T11:59:03.866431+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953543866,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest'"} 2025-03-14T11:59:03.866444+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953543866,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T11:59:03.815Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tt5nSYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T11:59:03.815Z\",\"recordId\":\"500EE00001Tt5nSYAR\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"caseNumber\":\"73021341\"},\"changes\":{}}"} 2025-03-14T11:59:03.866451+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953543866,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T11:59:03.866494+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953543866,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T11:59:03.866565+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953543866,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T11:59:03.866670+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953543866,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T11:59:03.866751+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953543866,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-gus-response"} 2025-03-14T11:59:03.880583+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953543880,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:63:12)","msg":" Handle process event icc-gus-response in GusExportEventProcessor for payload : {\"createdAt\":\"2025-03-14T11:59:03.815Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tt5nSYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T11:59:03.815Z\",\"recordId\":\"500EE00001Tt5nSYAR\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"caseNumber\":\"73021341\"},\"changes\":{}}"} 2025-03-14T11:59:03.880684+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953543880,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:67:16)","msg":"[handleEvent] icc-gus-response for incident id: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T11:59:03.880804+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953543880,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.handleGusResponse (src/kafka/processor/iccRest/gusExportEventProcessor.ts:78:12)","msg":"GUS export event: incident_updated"} 2025-03-14T11:59:03.884629+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953543884,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.upsertIncident (src/kafka/processor/iccRest/gusExportEventProcessor.ts:142:14)","msg":"[GusExportEventProcessor.handleIncidentUpsertedEvent] Gus case added to incident e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T11:59:03.902247+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":40,"time":1741953543902,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.updateIncidentTransactional (src/service/incident/incident.service.ts:348:14)","msg":"Incident e43b6100-6b94-42b6-9e56-e6e8a28ba269 is being force updated."} 2025-03-14T11:59:03.913179+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953543912,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-gus-response finished"} 2025-03-14T11:59:28.205558+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953568205,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14668120064,\"uptime\":1772943.58,\"totalMem\":16484134912,\"loadavg\":[0.08,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11335110,\"nice\":4920,\"sys\":1431570,\"idle\":1757307910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11075060,\"nice\":3430,\"sys\":1423210,\"idle\":1758067100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11268710,\"nice\":2660,\"sys\":1393530,\"idle\":1757988420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11546130,\"nice\":2960,\"sys\":1427110,\"idle\":1757148970,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11018640,\"nice\":4030,\"sys\":1390200,\"idle\":1758302870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11150850,\"nice\":3610,\"sys\":1440640,\"idle\":1758004040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11074810,\"nice\":2820,\"sys\":1406430,\"idle\":1758176350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11026220,\"nice\":2480,\"sys\":1423760,\"idle\":1758019590,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":8726,\"sum\":59145}}}"} 2025-03-14T11:59:28.205607+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953568205,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:00:28.205501+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953628205,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14666448896,\"uptime\":1773003.58,\"totalMem\":16484134912,\"loadavg\":[0.03,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11335580,\"nice\":4920,\"sys\":1431600,\"idle\":1757367350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11075250,\"nice\":3430,\"sys\":1423240,\"idle\":1758126740,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11269420,\"nice\":2660,\"sys\":1393580,\"idle\":1758047930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11546570,\"nice\":2960,\"sys\":1427160,\"idle\":1757208490,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11018840,\"nice\":4030,\"sys\":1390250,\"idle\":1758362480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11151140,\"nice\":3610,\"sys\":1440670,\"idle\":1758063710,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11075250,\"nice\":2820,\"sys\":1406490,\"idle\":1758235880,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11026700,\"nice\":2480,\"sys\":1423830,\"idle\":1758078960,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":7339,\"sum\":59038}}}"} 2025-03-14T12:00:28.205559+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953628205,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:02:27.137504+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953747137,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14673076224,\"uptime\":1773122.52,\"totalMem\":16484134912,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11336330,\"nice\":4920,\"sys\":1431730,\"idle\":1757484990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11075650,\"nice\":3430,\"sys\":1423340,\"idle\":1758244790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11270050,\"nice\":2660,\"sys\":1393700,\"idle\":1758165910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11546890,\"nice\":2960,\"sys\":1427260,\"idle\":1757326630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11019090,\"nice\":4030,\"sys\":1390300,\"idle\":1758480770,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11151810,\"nice\":3610,\"sys\":1440740,\"idle\":1758181750,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11075880,\"nice\":2820,\"sys\":1406560,\"idle\":1758353890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11027130,\"nice\":2480,\"sys\":1423960,\"idle\":1758196910,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5987,\"sum\":59628}}}"} 2025-03-14T12:02:27.137588+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953747137,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:02:42.393458+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762393,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T12:02:42.395262+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762395,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269 - []"} 2025-03-14T12:02:42.395444+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762395,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T12:02:42.397190+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762396,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber 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49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762406,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269 - []"} 2025-03-14T12:02:42.408714+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762377,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T12:02:42.408716+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762408,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":67.69931,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08JD4PEJUQ\",\"statusCode\":200}}"} 2025-03-14T12:02:42.408788+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953762408,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:02:42.409302+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953762409,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":715,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08JD4PEJUQ","query":{"slackChannelId":"C08JD4PEJUQ"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":59064},"res":{"statusCode":200,"headers":"***"},"responseTime":67,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T12:02:42.496261+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953762495,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:69:12)","msg":"[SlackService.getChannelNameById] Cache miss for Slack Channel: CNNPJ45FV"} 2025-03-14T12:02:42.620321+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953762619,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:69:12)","msg":"[SlackService.getChannelNameById] Cache miss for Slack Channel: C05T2A3C319"} 2025-03-14T12:02:42.803999+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762803,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"}"} 2025-03-14T12:02:42.830155+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762829,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T12:02:42.832651+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762832,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269 - []"} 2025-03-14T12:02:42.832789+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762832,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T12:02:42.834461+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762834,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269 - []"} 2025-03-14T12:02:42.955183+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762954,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T12:02:42.955305+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762955,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T12:02:42.957071+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762956,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269 - []"} 2025-03-14T12:02:42.958815+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762958,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T12:02:42.960509+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762960,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269 - []"} 2025-03-14T12:02:42.970399+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762970,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-internal-comms-request for payload : {\"createdAt\":\"2025-03-14T12:02:42.970Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T11:59:04.789Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/yar-fzpu-ywr\",\"sentBySlackUserId\":\"WU3L2P04S\",\"sentBy\":\"Gila Anidjar\",\"cloud\":\"Field Service\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"duration\":\"4 minutes\",\"incidentCommander\":\"Gila Anidjar\",\"incidentCommanderSlackUserId\":\"WU3L2P04S\",\"subject\":\"Some of the agent servers aren't functioning\",\"team\":\"FSE - Core\",\"content\":\"Some of the agent servers aren't functioning - replacing with new ones. ETA to solve issue: 13:00 UTC\",\"sentAt\":\"2025-03-14T12:02:42.428Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"CNNPJ45FV\",\"C05T2A3C319\"],\"emailAddresses\":[]},\"internalCommsId\":\"a7f87d56-68bd-48d7-90a7-caaaf70454f3\",\"allInternalCommsReport\":[{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/yar-fzpu-ywr\",\"sentBySlackUserId\":\"WU3L2P04S\",\"sentBy\":\"Gila Anidjar\",\"cloud\":\"Field Service\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"duration\":\"4 minutes\",\"incidentCommander\":\"Gila Anidjar\",\"incidentCommanderSlackUserId\":\"WU3L2P04S\",\"subject\":\"Some of the agent servers aren't functioning\",\"team\":\"FSE - Core\",\"content\":\"Some of the agent servers aren't functioning - replacing with new ones. ETA to solve issue: 13:00 UTC\",\"sentAt\":\"2025-03-14T12:02:42.428Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"0366cf0b-a18f-909a-2bec-c57c6658b889\",\"client\":\"icc-slack-app\"}"} 2025-03-14T12:02:42.970400+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762829,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T12:02:42.970401+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762970,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-internal-comms-request - undefined"} 2025-03-14T12:02:42.970403+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762970,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T12:02:42.970443+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762970,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T12:02:42.970549+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953762970,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:02:42.970655+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762970,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'e43b6100-6b94-42b6-9e56-e6e8a28ba269' to topic 'incident': {\"createdAt\":\"2025-03-14T12:02:42.970Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T11:59:04.789Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/yar-fzpu-ywr\",\"sentBySlackUserId\":\"WU3L2P04S\",\"sentBy\":\"Gila Anidjar\",\"cloud\":\"Field Service\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"duration\":\"4 minutes\",\"incidentCommander\":\"Gila Anidjar\",\"incidentCommanderSlackUserId\":\"WU3L2P04S\",\"subject\":\"Some of the agent servers aren't functioning\",\"team\":\"FSE - Core\",\"content\":\"Some of the agent servers aren't functioning - replacing with new ones. ETA to solve issue: 13:00 UTC\",\"sentAt\":\"2025-03-14T12:02:42.428Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"CNNPJ45FV\",\"C05T2A3C319\"],\"emailAddresses\":[]},\"internalCommsId\":\"a7f87d56-68bd-48d7-90a7-caaaf70454f3\",\"allInternalCommsReport\":[{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/yar-fzpu-ywr\",\"sentBySlackUserId\":\"WU3L2P04S\",\"sentBy\":\"Gila Anidjar\",\"cloud\":\"Field Service\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"duration\":\"4 minutes\",\"incidentCommander\":\"Gila Anidjar\",\"incidentCommanderSlackUserId\":\"WU3L2P04S\",\"subject\":\"Some of the agent servers aren't functioning\",\"team\":\"FSE - Core\",\"content\":\"Some of the agent servers aren't functioning - replacing with new ones. ETA to solve issue: 13:00 UTC\",\"sentAt\":\"2025-03-14T12:02:42.428Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"0366cf0b-a18f-909a-2bec-c57c6658b889\",\"client\":\"icc-slack-app\"}"} 2025-03-14T12:02:42.970661+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953762970,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e43b6100-6b94-42b6-9e56-e6e8a28ba269' to Kafka topic 'incident'"} 2025-03-14T12:02:42.970687+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762970,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-internal-comms-request - undefined"} 2025-03-14T12:02:42.970688+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762970,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.14764299988746643\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T12:02:42.970730+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762970,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.14764299988746643\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T12:02:42.970735+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953762970,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:02:42.971416+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953762970,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T12:02:42.971418+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762971,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":557.978117,\"method\":\"POST\",\"path\":\"/api/v1/incidents/e43b6100-6b94-42b6-9e56-e6e8a28ba269/comms/\",\"statusCode\":201}}"} 2025-03-14T12:02:42.971418+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953762971,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:02:42.971941+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953762971,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":716,"method":"POST","url":"/api/v1/incidents/e43b6100-6b94-42b6-9e56-e6e8a28ba269/comms/","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":59064},"res":{"statusCode":201,"headers":"***"},"responseTime":557,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T12:02:42.982270+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762982,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T12:02:42.982552+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953762982,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-rest'"} 2025-03-14T12:02:42.982613+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762982,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:02:42.970Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T11:59:04.789Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/yar-fzpu-ywr\",\"sentBySlackUserId\":\"WU3L2P04S\",\"sentBy\":\"Gila Anidjar\",\"cloud\":\"Field Service\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"duration\":\"4 minutes\",\"incidentCommander\":\"Gila Anidjar\",\"incidentCommanderSlackUserId\":\"WU3L2P04S\",\"subject\":\"Some of the agent servers aren't functioning\",\"team\":\"FSE - Core\",\"content\":\"Some of the agent servers aren't functioning - replacing with new ones. ETA to solve issue: 13:00 UTC\",\"sentAt\":\"2025-03-14T12:02:42.428Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"CNNPJ45FV\",\"C05T2A3C319\"],\"emailAddresses\":[]},\"internalCommsId\":\"a7f87d56-68bd-48d7-90a7-caaaf70454f3\",\"allInternalCommsReport\":[{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/yar-fzpu-ywr\",\"sentBySlackUserId\":\"WU3L2P04S\",\"sentBy\":\"Gila Anidjar\",\"cloud\":\"Field Service\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"duration\":\"4 minutes\",\"incidentCommander\":\"Gila Anidjar\",\"incidentCommanderSlackUserId\":\"WU3L2P04S\",\"subject\":\"Some of the agent servers aren't functioning\",\"team\":\"FSE - Core\",\"content\":\"Some of the agent servers aren't functioning - replacing with new ones. ETA to solve issue: 13:00 UTC\",\"sentAt\":\"2025-03-14T12:02:42.428Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"0366cf0b-a18f-909a-2bec-c57c6658b889\",\"client\":\"icc-slack-app\"}"} 2025-03-14T12:02:42.982613+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762982,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T12:02:42.982641+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762982,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T12:02:42.982699+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953762982,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:02:42.982809+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762982,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T12:02:42.982901+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762982,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-internal-comms-request"} 2025-03-14T12:02:42.982981+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762982,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-internal-comms-request schema, filtered out"} 2025-03-14T12:02:42.983064+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953762982,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-internal-comms-request finished"} 2025-03-14T12:02:42.993059+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762992,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T12:02:42.993248+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953762993,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-rest'"} 2025-03-14T12:02:42.993268+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762993,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:02:42.984Z\",\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T11:59:04.789Z\"},\"eventObj\":{\"notifications\":[],\"internalCommsId\":\"a7f87d56-68bd-48d7-90a7-caaaf70454f3\",\"sequenceNumber\":1}}"} 2025-03-14T12:02:42.993270+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762993,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T12:02:42.993344+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762993,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T12:02:42.993403+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953762993,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:02:42.993505+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762993,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T12:02:42.993593+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762993,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-internal-comms-response"} 2025-03-14T12:02:42.994873+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953762994,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"InternalCommsEventProcessor.processEvent (src/kafka/processor/iccRest/internalCommsEventProcessor.ts:22:12)","msg":" Handle process event icc-internal-comms-response in CommsEventProcessor for payload : {\"createdAt\":\"2025-03-14T12:02:42.984Z\",\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T11:59:04.789Z\"},\"eventObj\":{\"notifications\":[],\"internalCommsId\":\"a7f87d56-68bd-48d7-90a7-caaaf70454f3\",\"sequenceNumber\":1}}"} 2025-03-14T12:02:42.995941+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953762995,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"} 2025-03-14T12:03:27.141510+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953807141,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14668050432,\"uptime\":1773182.52,\"totalMem\":16484134912,\"loadavg\":[0.16,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11337050,\"nice\":4920,\"sys\":1431770,\"idle\":1757544410,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2.90GHz\",\"speed\":0,\"times\":{\"user\":11076390,\"nice\":2820,\"sys\":1406600,\"idle\":1758414480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11027480,\"nice\":2480,\"sys\":1424000,\"idle\":1758257460,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":7430,\"sum\":58985}}}"} 2025-03-14T12:03:28.205547+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953808205,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:03:43.223985+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953823223,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":23.480807,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T12:03:43.223995+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953823223,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:03:43.224574+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953823224,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":718,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":50758},"res":{"statusCode":200,"headers":"***"},"responseTime":24,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T12:03:43.231513+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953823231,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":4.815739,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T12:03:43.231553+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953823231,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:03:43.232021+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953823231,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":719,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":50758},"res":{"statusCode":200,"headers":"***"},"responseTime":5,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T12:03:43.302040+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953823301,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T12:03:43.303829+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953823303,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269 - []"} 2025-03-14T12:03:43.303981+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953823303,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T12:03:43.306008+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953823305,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269 - []"} 2025-03-14T12:03:43.313276+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953823313,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T12:03:43.313433+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953823313,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T12:03:43.315598+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953823315,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269 - []"} 2025-03-14T12:03:43.317934+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953823272,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T12:03:43.317935+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953823317,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":83.74327199999999,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08JD4PEJUQ\",\"statusCode\":200}}"} 2025-03-14T12:03:43.318001+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953823317,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:03:43.318526+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953823318,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":720,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08JD4PEJUQ","query":{"slackChannelId":"C08JD4PEJUQ"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":50758},"res":{"statusCode":200,"headers":"***"},"responseTime":84,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T12:03:43.476840+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953823476,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":25.000315,\"method\":\"GET\",\"path\":\"/api/v1/incidents/e43b6100-6b94-42b6-9e56-e6e8a28ba269/comms/latest\",\"statusCode\":200}}"} 2025-03-14T12:03:43.476843+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953823476,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:03:43.477418+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953823477,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":721,"method":"GET","url":"/api/v1/incidents/e43b6100-6b94-42b6-9e56-e6e8a28ba269/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":50758},"res":{"statusCode":200,"headers":"***"},"responseTime":25,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T12:06:28.205511+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741953988205,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14666784768,\"uptime\":1773363.59,\"totalMem\":16484134912,\"loadavg\":[0,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11337990,\"nice\":4920,\"sys\":1431900,\"idle\":1757723770,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11077120,\"nice\":3430,\"sys\":1423560,\"idle\":1758483800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11271340,\"nice\":2660,\"sys\":1393870,\"idle\":1758405350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11547740,\"nice\":2960,\"sys\":1427420,\"idle\":1757566210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11020050,\"nice\":4030,\"sys\":1390450,\"idle\":1758720450,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11153290,\"nice\":3610,\"sys\":1440920,\"idle\":1758420930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11077040,\"nice\":2820,\"sys\":1406730,\"idle\":1758593280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11028660,\"nice\":2480,\"sys\":1424180,\"idle\":1758435810,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":7271,\"sum\":59030}}}"} 2025-03-14T12:06:28.205598+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741953988205,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:06:40.213248+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954000212,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C05U9CBHX8D"} 2025-03-14T12:06:40.213452+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954000213,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C05U9CBHX8D"} 2025-03-14T12:06:40.226368+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954000226,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-created-without-slack-channel finished"} 2025-03-14T12:06:41.677487+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954001677,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"}"} 2025-03-14T12:06:41.690477+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954001690,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"RuleService.setRules (src/service/rule/rule.service.ts:201:16)","msg":"[RULES] Matching action rules found for incident, ignoring actions: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:41.690606+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954001690,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"RuleService.setRules (src/service/rule/rule.service.ts:204:16)","msg":"[RULES] Matching action rules found for incident, executing actions: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:41.696807+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954001696,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"ScheduledActivityService.setReminders (src/service/scheduledActivity/sa.service.ts:1239:16)","msg":"Scheduled activities [Reminders] created successfully for incident b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:41.699082+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954001698,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-created-with-slack-channel finished"} 2025-03-14T12:06:41.702759+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954001702,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:41.705469+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954001705,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:06:41.705802+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954001705,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:41.708095+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954001707,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:06:41.806039+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954001805,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:41.806189+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954001806,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:41.808126+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954001807,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:06:41.810024+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954001809,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:41.811823+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954001811,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:06:41.820053+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954001819,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-bridge-created for payload : {\"createdAt\":\"2025-03-14T12:06:41.819Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"id\":\"cdbe59d1-0214-459d-a791-33a30237bdb5\",\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\",\"isManaged\":true,\"createdBy\":\"SiteReliability\",\"modifiedBy\":\"SiteReliability\",\"createdAt\":\"2025-03-14T12:06:41.644Z\",\"modifiedAt\":\"2025-03-14T12:06:41.644Z\"},\"changes\":{\"bridge\":[null,{\"createdAt\":\"2025-03-14T12:06:41.644Z\",\"modifiedAt\":\"2025-03-14T12:06:41.644Z\",\"id\":\"cdbe59d1-0214-459d-a791-33a30237bdb5\",\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\",\"isManaged\":true,\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"folderId\":null}]}}"} 2025-03-14T12:06:41.820062+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954001702,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T12:06:41.820062+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954001820,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-bridge-created - undefined"} 2025-03-14T12:06:41.820067+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954001820,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-bridge-created\"}}"} 2025-03-14T12:06:41.820109+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954001820,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-bridge-created\"}}"} 2025-03-14T12:06:41.820261+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954001820,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:06:41.820319+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954001820,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'b9f9565a-8c7f-4fc9-b36b-ff276984df6f' to topic 'incident': {\"createdAt\":\"2025-03-14T12:06:41.819Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"id\":\"cdbe59d1-0214-459d-a791-33a30237bdb5\",\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\",\"isManaged\":true,\"createdBy\":\"SiteReliability\",\"modifiedBy\":\"SiteReliability\",\"createdAt\":\"2025-03-14T12:06:41.644Z\",\"modifiedAt\":\"2025-03-14T12:06:41.644Z\"},\"changes\":{\"bridge\":[null,{\"createdAt\":\"2025-03-14T12:06:41.644Z\",\"modifiedAt\":\"2025-03-14T12:06:41.644Z\",\"id\":\"cdbe59d1-0214-459d-a791-33a30237bdb5\",\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\",\"isManaged\":true,\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"folderId\":null}]}}"} 2025-03-14T12:06:41.820358+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954001820,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b9f9565a-8c7f-4fc9-b36b-ff276984df6f' to Kafka topic 'incident'"} 2025-03-14T12:06:41.820378+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954001820,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-bridge-created - undefined"} 2025-03-14T12:06:41.820378+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954001820,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.09987100213766098\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-bridge-created\"}}"} 2025-03-14T12:06:41.820401+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954001820,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.09987100213766098\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-bridge-created\"}}"} 2025-03-14T12:06:41.820420+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954001820,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:06:41.820595+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954001820,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T12:06:41.822390+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954001822,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-bridge-generated finished"} 2025-03-14T12:06:41.827729+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954001827,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:41.827888+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954001827,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-created' for consumer group='icc-rest'"} 2025-03-14T12:06:41.827917+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954001827,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:06:41.819Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"id\":\"cdbe59d1-0214-459d-a791-33a30237bdb5\",\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\",\"isManaged\":true,\"createdBy\":\"SiteReliability\",\"modifiedBy\":\"SiteReliability\",\"createdAt\":\"2025-03-14T12:06:41.644Z\",\"modifiedAt\":\"2025-03-14T12:06:41.644Z\"},\"changes\":{\"bridge\":[null,{\"createdAt\":\"2025-03-14T12:06:41.644Z\",\"modifiedAt\":\"2025-03-14T12:06:41.644Z\",\"id\":\"cdbe59d1-0214-459d-a791-33a30237bdb5\",\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\",\"isManaged\":true,\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"folderId\":null}]}}"} 2025-03-14T12:06:41.827918+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954001827,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-created\"}}"} 2025-03-14T12:06:41.827954+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954001827,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-created\"}}"} 2025-03-14T12:06:41.828005+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954001827,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:06:41.828152+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954001828,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:41.828242+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954001828,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-bridge-created"} 2025-03-14T12:06:41.828329+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954001828,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-bridge-created schema, filtered out"} 2025-03-14T12:06:41.828422+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954001828,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-bridge-created finished"} 2025-03-14T12:06:46.333556+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954006310,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T12:06:46.333557+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954006333,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T12:06:46.333739+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954006333,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:46.335952+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954006335,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:06:46.336092+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954006335,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:46.337752+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954006337,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:06:46.438085+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954006437,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:46.438223+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954006438,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:46.439992+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954006439,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:06:46.441747+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954006441,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:46.443348+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954006443,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:06:46.449181+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954006448,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-slack-channel-renamed for payload : {\"createdAt\":\"2025-03-14T12:06:46.448Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"},\"eventObj\":{\"createdAt\":\"2025-03-14T12:06:40.746Z\",\"modifiedAt\":\"2025-03-14T12:06:45.719Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"}}"} 2025-03-14T12:06:46.449186+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954006449,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-slack-channel-renamed - undefined"} 2025-03-14T12:06:46.449187+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954006449,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T12:06:46.449229+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954006449,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T12:06:46.449316+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954006449,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:06:46.449351+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954006449,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'b9f9565a-8c7f-4fc9-b36b-ff276984df6f' to topic 'incident': {\"createdAt\":\"2025-03-14T12:06:46.448Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"},\"eventObj\":{\"createdAt\":\"2025-03-14T12:06:40.746Z\",\"modifiedAt\":\"2025-03-14T12:06:45.719Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"}}"} 2025-03-14T12:06:46.449391+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954006449,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b9f9565a-8c7f-4fc9-b36b-ff276984df6f' to Kafka topic 'incident'"} 2025-03-14T12:06:46.449395+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954006449,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-slack-channel-renamed - undefined"} 2025-03-14T12:06:46.449396+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954006449,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.07611300051212311\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T12:06:46.449422+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954006449,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.07611300051212311\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T12:06:46.449444+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954006449,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:06:46.449618+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954006449,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T12:06:46.497471+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954006497,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:46.497515+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954006497,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-renamed' for consumer group='icc-rest'"} 2025-03-14T12:06:46.497516+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954006497,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:06:46.448Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"},\"eventObj\":{\"createdAt\":\"2025-03-14T12:06:40.746Z\",\"modifiedAt\":\"2025-03-14T12:06:45.719Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"}}"} 2025-03-14T12:06:46.497540+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954006497,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T12:06:46.497577+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954006497,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T12:06:46.497645+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954006497,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:06:46.497748+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954006497,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:46.497843+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954006497,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-slack-channel-renamed"} 2025-03-14T12:06:46.497929+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954006497,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-slack-channel-renamed schema, filtered out"} 2025-03-14T12:06:46.498005+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954006497,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-slack-channel-renamed finished"} 2025-03-14T12:06:51.971488+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954011971,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:51.971590+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954011971,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-rest'"} 2025-03-14T12:06:51.971612+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954011971,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:06:51.893Z\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0Nd0AK\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000KN9NY2A1\"}],\"cis\":[{\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:51.312Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":null}}]}"} 2025-03-14T12:06:51.971629+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954011971,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}"} 2025-03-14T12:06:51.971649+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954011971,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}"} 2025-03-14T12:06:51.971705+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954011971,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:06:51.971792+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954011971,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:51.971876+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954011971,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-incident-to-cis-export-success"} 2025-03-14T12:06:51.971950+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954011971,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-incident-to-cis-export-success schema, filtered out"} 2025-03-14T12:06:51.972026+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954011971,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-to-cis-export-success finished"} 2025-03-14T12:06:52.153333+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954012153,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:52.153586+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954012153,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-rest'"} 2025-03-14T12:06:52.153658+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954012153,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:06:52.008Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:06:45.665Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}]},\"servicesImpacted\":{\"0\":[null,\"Core Live on Falcon\"]}},\"requestId\":\"c90314ee-8499-51cb-5701-d01fe189e66b\",\"client\":\"quantumks2s\"}"} 2025-03-14T12:06:52.153659+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954012153,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T12:06:52.153691+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954012153,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T12:06:52.153764+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954012153,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:06:52.153869+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954012153,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:52.153956+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954012153,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-incident-updated"} 2025-03-14T12:06:52.154036+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954012153,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-incident-updated schema, filtered out"} 2025-03-14T12:06:52.154120+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954012154,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-updated finished"} 2025-03-14T12:06:58.426688+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954018426,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:58.426744+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954018426,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest'"} 2025-03-14T12:06:58.426772+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954018426,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:06:58.000Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsxgHYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T12:06:58.000Z\",\"recordId\":\"500EE00001TsxgHYAR\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"caseNumber\":\"73021516\"},\"changes\":{}}"} 2025-03-14T12:06:58.426784+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954018426,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T12:06:58.426834+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954018426,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T12:06:58.426910+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954018426,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:06:58.427060+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954018426,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:58.427175+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954018427,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-gus-response"} 2025-03-14T12:06:58.428675+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954018428,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:63:12)","msg":" Handle process event icc-gus-response in GusExportEventProcessor for payload : {\"createdAt\":\"2025-03-14T12:06:58.000Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsxgHYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T12:06:58.000Z\",\"recordId\":\"500EE00001TsxgHYAR\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"caseNumber\":\"73021516\"},\"changes\":{}}"} 2025-03-14T12:06:58.428825+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954018428,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:67:16)","msg":"[handleEvent] icc-gus-response for incident id: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:58.428978+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954018428,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.handleGusResponse (src/kafka/processor/iccRest/gusExportEventProcessor.ts:78:12)","msg":"GUS export event: incident_updated"} 2025-03-14T12:06:58.431096+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954018430,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.upsertIncident (src/kafka/processor/iccRest/gusExportEventProcessor.ts:142:14)","msg":"[GusExportEventProcessor.handleIncidentUpsertedEvent] Gus case added to incident b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:58.446320+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":40,"time":1741954018446,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.updateIncidentTransactional (src/service/incident/incident.service.ts:348:14)","msg":"Incident b9f9565a-8c7f-4fc9-b36b-ff276984df6f is being force updated."} 2025-03-14T12:06:58.456576+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954018456,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-gus-response finished"} 2025-03-14T12:07:24.991570+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954044991,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:07:24.991619+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954044991,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest'"} 2025-03-14T12:07:24.991626+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954044991,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:07:24.876Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"name\":\"Krisztian Zsibrek\",\"email\":\"kzsibrek@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsxgHYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T12:07:24.876Z\",\"recordId\":\"500EE00001TsxgHYAR\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"caseNumber\":\"73021516\"},\"changes\":{}}"} 2025-03-14T12:07:24.991629+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954044991,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T12:07:24.991685+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954044991,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T12:07:24.991772+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954044991,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:07:24.991884+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954044991,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:07:24.991982+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954044991,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-gus-response"} 2025-03-14T12:07:24.993456+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954044993,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:63:12)","msg":" Handle process event icc-gus-response in GusExportEventProcessor for payload : {\"createdAt\":\"2025-03-14T12:07:24.876Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"name\":\"Krisztian Zsibrek\",\"email\":\"kzsibrek@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsxgHYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T12:07:24.876Z\",\"recordId\":\"500EE00001TsxgHYAR\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"caseNumber\":\"73021516\"},\"changes\":{}}"} 2025-03-14T12:07:24.993570+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954044993,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:67:16)","msg":"[handleEvent] icc-gus-response for incident id: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:07:24.993696+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954044993,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.handleGusResponse (src/kafka/processor/iccRest/gusExportEventProcessor.ts:78:12)","msg":"GUS export event: incident_updated"} 2025-03-14T12:07:24.995753+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954044995,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.upsertIncident (src/kafka/processor/iccRest/gusExportEventProcessor.ts:142:14)","msg":"[GusExportEventProcessor.handleIncidentUpsertedEvent] Gus case added to incident b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:07:25.010736+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":40,"time":1741954045010,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.updateIncidentTransactional (src/service/incident/incident.service.ts:348:14)","msg":"Incident b9f9565a-8c7f-4fc9-b36b-ff276984df6f is being force updated."} 2025-03-14T12:07:25.021136+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954045020,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-gus-response finished"} 2025-03-14T12:07:30.171615+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954050171,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"TrustApiService.createToken (src/service/trust/trust.api.service.ts:175:14)","msg":"Got trust token successful from https://api.admin.trust.salesforce.com/token"} 2025-03-14T12:07:30.182753+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954050182,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"TrustApiService.createToken (src/service/trust/trust.api.service.ts:175:14)","msg":"Got trust token successful from https://api.admin.trust.salesforce.com/token"} 2025-03-14T12:07:30.285666+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954050285,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:07:30.285668+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954050285,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemIds - [\"a7JEE00000KN9NY2A1\"]"} 2025-03-14T12:07:30.286272+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954050286,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T12:07:30.288116+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954050287,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T12:07:30.288118+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954050288,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemsInfo - [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T12:07:30.288320+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954050288,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T12:06:51.282Z\",\"modifiedAt\":\"2025-03-14T12:06:51.951Z\",\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"configurationItemId\":\"a7JEE00000KN9NY2A1\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..."} 2025-03-14T12:07:30.288480+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954050288,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..."} 2025-03-14T12:07:30.288604+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954050288,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000KN9NY2A1..."} 2025-03-14T12:07:30.288737+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954050288,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T12:07:30.288867+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954050288,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null}]..."} 2025-03-14T12:07:30.290106+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954050289,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000KN9NY2A1: \"13\""} 2025-03-14T12:07:30.290258+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954050290,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":13},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}]..."} 2025-03-14T12:07:30.290889+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954050290,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":757.133303,\"method\":\"GET\",\"path\":\"/api/v1/incidents/b9f9565a-8c7f-4fc9-b36b-ff276984df6f/trust/suggestion\",\"statusCode\":200}}"} 2025-03-14T12:07:30.291037+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954050290,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:07:30.291691+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954050291,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":726,"method":"GET","url":"/api/v1/incidents/b9f9565a-8c7f-4fc9-b36b-ff276984df6f/trust/suggestion","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":19506},"res":{"statusCode":200,"headers":"***"},"responseTime":757,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T12:08:28.205553+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954108205,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14659969024,\"uptime\":1773483.59,\"totalMem\":16484134912,\"loadavg\":[0.01,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11339460,\"nice\":4920,\"sys\":1432020,\"idle\":1757842110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11078030,\"nice\":3430,\"sys\":1423670,\"idle\":1758602560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11272370,\"nice\":2660,\"sys\":1393930,\"idle\":1758524260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11548540,\"nice\":2960,\"sys\":1427500,\"idle\":1757685160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11020760,\"nice\":4030,\"sys\":1390530,\"idle\":1758839590,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11154450,\"nice\":3610,\"sys\":1441010,\"idle\":1758539790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11078100,\"nice\":2820,\"sys\":1406860,\"idle\":1758711990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11029310,\"nice\":2480,\"sys\":1424340,\"idle\":1758554660,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":85,\"num\":11885,\"sum\":59517}}}"} 2025-03-14T12:08:28.205674+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954108205,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:10:36.237336+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954236237,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T12:10:36.238845+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954236238,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T12:10:39.541482+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954239541,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: CDQ3U66E5"} 2025-03-14T12:10:39.592838+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":50,"time":1741954239592,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusUserService.getGusUserByEmail (src/service/user/gusUser.service.ts:60:14)","msg":"Unable to retrieve user gsm@salesforce.com from GUS"} 2025-03-14T12:10:39.767921+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954239767,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Proxy.searchSlackUserByEmail (src/service/slack/slackapi.service.ts:90:14)","msg":"Error searching slack user with error: Error: An API error occurred: users_not_found"} 2025-03-14T12:10:39.768038+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954239767,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"TeamService.createUsersIfAbsent (src/service/team/team.service.ts:729:18)","msg":"Comms User gsm@salesforce.com is not present in GUS. This could be a valid case for a DL email address"} 2025-03-14T12:10:55.090973+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954255090,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":38.914418,\"method\":\"GET\",\"path\":\"/api/v1/incidents?impactStartDate=2025-03-13T12%3A10%3A53.678271504Z&pageSize=100\",\"statusCode\":200}}"} 2025-03-14T12:10:55.091025+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954255090,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:10:55.092222+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954255091,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":729,"method":"GET","url":"/api/v1/incidents?impactStartDate=2025-03-13T12%3A10%3A53.678271504Z&pageSize=100","query":{"impactStartDate":"2025-03-13T12:10:53.678271504Z","pageSize":"100"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":43794},"res":{"statusCode":200,"headers":"***"},"responseTime":39,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T12:10:56.391709+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954256391,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:10:56.392069+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954256392,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-rest'"} 2025-03-14T12:10:56.392134+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954256392,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:10:56.381Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:07:24.876Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/icj-vovt-ppp\",\"sentBySlackUserId\":\"WV8TM5WP5\",\"sentBy\":\"Krisztian Zsibrek\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"duration\":\"19 minutes\",\"incidentCommander\":\"Krisztian Zsibrek\",\"incidentCommanderSlackUserId\":\"WV8TM5WP5\",\"subject\":\"USA754s high APT Incident\",\"team\":\"Site Reliability\",\"content\":\"USA754s is experiencing high APT's, SR is looking into it.\",\"sentAt\":\"2025-03-14T12:10:55.684Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]},\"internalCommsId\":\"8a006828-6aa9-40b3-af6e-752de8e2aec6\",\"allInternalCommsReport\":[{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/icj-vovt-ppp\",\"sentBySlackUserId\":\"WV8TM5WP5\",\"sentBy\":\"Krisztian Zsibrek\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"duration\":\"19 minutes\",\"incidentCommander\":\"Krisztian Zsibrek\",\"incidentCommanderSlackUserId\":\"WV8TM5WP5\",\"subject\":\"USA754s high APT Incident\",\"team\":\"Site Reliability\",\"content\":\"USA754s is experiencing high APT's, SR is looking into it.\",\"sentAt\":\"2025-03-14T12:10:55.684Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"silw6-m4ic6n-hixyxt-usgamg-1741954255487\",\"client\":\"icc-ui\"}"} 2025-03-14T12:10:56.392135+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954256392,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T12:10:56.392190+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954256392,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T12:10:56.392281+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954256392,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:10:56.392429+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954256392,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:10:56.392558+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954256392,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-internal-comms-request"} 2025-03-14T12:10:56.392675+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954256392,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-internal-comms-request schema, filtered out"} 2025-03-14T12:10:56.392794+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954256392,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-internal-comms-request finished"} 2025-03-14T12:11:07.529642+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954267529,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:11:07.529835+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954267529,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-rest'"} 2025-03-14T12:11:07.529879+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954267529,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:11:07.053Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:07:24.876Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"gsm@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"sitereliability@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"techcustomerescalation@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}],\"internalCommsId\":\"8a006828-6aa9-40b3-af6e-752de8e2aec6\",\"sequenceNumber\":1}}"} 2025-03-14T12:11:07.529882+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954267529,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T12:11:07.529911+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954267529,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T12:11:07.530002+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954267529,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:11:07.530141+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954267529,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:11:07.530259+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954267530,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-internal-comms-response"} 2025-03-14T12:11:07.531764+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954267531,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"InternalCommsEventProcessor.processEvent (src/kafka/processor/iccRest/internalCommsEventProcessor.ts:22:12)","msg":" Handle process event icc-internal-comms-response in CommsEventProcessor for payload : {\"createdAt\":\"2025-03-14T12:11:07.053Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:07:24.876Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"gsm@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"sitereliability@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"techcustomerescalation@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}],\"internalCommsId\":\"8a006828-6aa9-40b3-af6e-752de8e2aec6\",\"sequenceNumber\":1}}"} 2025-03-14T12:11:07.531942+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954267531,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"InternalCommsEventProcessor.handleCommsResponse (src/kafka/processor/iccRest/internalCommsEventProcessor.ts:44:14)","msg":"[InternalCommsEventProcessor.processEvent] Updating delivery status: {\"notification\":\"gsm@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}"} 2025-03-14T12:11:07.544051+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954267543,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"InternalCommsEventProcessor.handleCommsResponse (src/kafka/processor/iccRest/internalCommsEventProcessor.ts:44:14)","msg":"[InternalCommsEventProcessor.processEvent] Updating delivery status: {\"notification\":\"sitereliability@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}"} 2025-03-14T12:11:07.556960+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] 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{"level":30,"time":1741954287137,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:12:28.205589+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954348205,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14656606208,\"uptime\":1773723.59,\"totalMem\":16484134912,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11340970,\"nice\":4920,\"sys\":1432170,\"idle\":1758080030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954501835,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:15:01.836242+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954501835,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":739,"method":"GET","url":"/api/v1/incidents?pageSize=2","query":{"pageSize":"2"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":10386},"res":{"statusCode":200,"headers":"***"},"responseTime":58,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T12:15:28.205544+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954528205,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is 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2025-03-14T12:16:27.137522+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954587137,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14663081984,\"uptime\":1773962.52,\"totalMem\":16484134912,\"loadavg\":[0.09,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11342310,\"nice\":4920,\"sys\":1432350,\"idle\":1758317020,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11081500,\"nice\":3430,\"sys\":1423970,\"idle\":1759077660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11274890,\"nice\":2660,\"sys\":1394210,\"idle\":1758999890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1741954587137,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:20:27.141516+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954827141,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14661668864,\"uptime\":1774202.52,\"totalMem\":16484134912,\"loadavg\":[0.02,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11343970,\"nice\":4920,\"sys\":1432600,\"idle\":1758554690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2.90GHz\",\"speed\":0,\"times\":{\"user\":11082380,\"nice\":2820,\"sys\":1407590,\"idle\":1759486120,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11033980,\"nice\":2480,\"sys\":1425020,\"idle\":1759328530,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":7317,\"sum\":59031}}}"} 2025-03-14T12:21:28.209578+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954888209,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:22:39.960258+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741954959960,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":487.902828,\"method\":\"GET\",\"path\":\"/api/v1/scrumTeams/membership/005EE00000QX1WDYA1\",\"statusCode\":304}}"} 2025-03-14T12:22:39.960354+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954959960,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:22:39.961157+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741954959960,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":749,"method":"GET","url":"/api/v1/scrumTeams/membership/005EE00000QX1WDYA1","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":26890},"res":{"statusCode":304,"headers":"***"},"responseTime":488,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T12:25:03.392107+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955103390,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T12:25:03.392111+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955103392,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T12:27:27.141514+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955247141,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14670082048,\"uptime\":1774622.52,\"totalMem\":16484134912,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11347670,\"nice\":4920,\"sys\":1432980,\"idle\":1758970340,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11085500,\"nice\":3430,\"sys\":1424450,\"idle\":1759732500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11278930,\"nice\":2660,\"sys\":1394690,\"idle\":1759654120,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11554500,\"nice\":2960,\"sys\":1428380,\"idle\":1758815100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11026160,\"nice\":4030,\"sys\":1391290,\"idle\":1759970870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11161230,\"nice\":3610,\"sys\":1441700,\"idle\":1759669550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11083640,\"nice\":2820,\"sys\":1407870,\"idle\":1759843020,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11036170,\"nice\":2480,\"sys\":1425360,\"idle\":1759684360,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5992,\"sum\":59626}}}"} 2025-03-14T12:27:27.141607+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955247141,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:29:27.141509+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955367141,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14676652032,\"uptime\":1774742.52,\"totalMem\":16484134912,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11348570,\"nice\":4920,\"sys\":1433060,\"idle\":1759089310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11085990,\"nice\":3430,\"sys\":1424530,\"idle\":1759851560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11279970,\"nice\":2660,\"sys\":1394800,\"idle\":1759773280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11554990,\"nice\":2960,\"sys\":1428450,\"idle\":1758934270,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11026790,\"nice\":4030,\"sys\":1391350,\"idle\":1760090090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11161830,\"nice\":3610,\"sys\":1441800,\"idle\":1759788590,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11083860,\"nice\":2820,\"sys\":1407970,\"idle\":1759962430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11036840,\"nice\":2480,\"sys\":1425440,\"idle\":1759803340,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":5990,\"sum\":59630}}}"} 2025-03-14T12:29:27.141615+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955367141,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:32:13.619716+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533619,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:32:13.619850+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955533619,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-trust-posting-resolved' for consumer group='icc-rest'"} 2025-03-14T12:32:13.619877+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533619,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:32:13.151Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\"}},\"eventObj\":{\"createdAt\":\"2025-03-14T12:07:39.396Z\",\"modifiedAt\":\"2025-03-14T12:32:13.147Z\",\"createdBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"modifiedBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"id\":\"a8b2bf62-3594-4643-9a8e-f25e3e55d18f\",\"trustId\":10013898,\"event\":\"investigatingCauseOfIssue\",\"impact\":\"performanceDegradation\",\"impactEndTime\":\"2025-03-14T12:22:00.000Z\",\"isModifiedExternally\":false,\"instanceKeys\":[\"USA754S\"],\"serviceKeys\":[\"coreService\"],\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"services\":[{\"key\":\"coreService\",\"name\":\"Core Service\"}]},\"requestId\":\"629cty-m34j2m-z3s2sb-mr6xa8-1741955522188\",\"client\":\"icc-ui\"}"} 2025-03-14T12:32:13.619878+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533619,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-trust-posting-resolved\"}}"} 2025-03-14T12:32:13.619930+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533619,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-trust-posting-resolved\"}}"} 2025-03-14T12:32:13.619988+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955533619,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:32:13.620110+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533619,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:32:13.620236+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533620,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-trust-posting-resolved"} 2025-03-14T12:32:13.620339+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533620,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-trust-posting-resolved schema, filtered out"} 2025-03-14T12:32:13.620439+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955533620,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-trust-posting-resolved finished"} 2025-03-14T12:32:13.620565+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533620,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:32:13.621124+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955533621,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-request' for consumer group='icc-rest'"} 2025-03-14T12:32:13.621149+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533621,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:32:13.374Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:07:24.876Z\"},\"eventObj\":[{\"configurationItemId\":\"a7JEE00000KN9NY2A1\",\"lock\":false,\"gusCaseRecordId\":\"500EE00001TsxgHYAR\"}],\"requestId\":\"629cty-m34j2m-z3s2sb-mr6xa8-1741955522188\",\"client\":\"icc-ui\"}"} 2025-03-14T12:32:13.621149+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533621,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-request\"}}"} 2025-03-14T12:32:13.621195+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533621,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-request\"}}"} 2025-03-14T12:32:13.621239+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955533621,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:32:13.621351+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533621,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:32:13.621427+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533621,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-incident-to-cis-request"} 2025-03-14T12:32:13.621499+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533621,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-incident-to-cis-request schema, filtered out"} 2025-03-14T12:32:13.621569+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955533621,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-to-cis-request finished"} 2025-03-14T12:32:13.621676+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533621,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:32:13.621816+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955533621,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-update-response' for consumer group='icc-rest'"} 2025-03-14T12:32:13.621840+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533621,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:32:13.375Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:07:24.876Z\"},\"eventObj\":[{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:32:13.306Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"pending_response\",\"incidentToCi\":{\"createdAt\":\"2025-03-14T12:06:51.282Z\",\"modifiedAt\":\"2025-03-14T12:32:02.971Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"configurationItemId\":\"a7JEE00000KN9NY2A1\",\"createLock\":false,\"sfid\":\"aCqEE000000C0Nd0AK\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"},\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}],\"requestId\":\"629cty-m34j2m-z3s2sb-mr6xa8-1741955522188\",\"client\":\"icc-ui\"}"} 2025-03-14T12:32:13.621846+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533621,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-update-response\"}}"} 2025-03-14T12:32:13.621871+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533621,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-update-response\"}}"} 2025-03-14T12:32:13.621905+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955533621,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:32:13.621990+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533621,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:32:13.622059+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533621,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-ctc-lock-update-response"} 2025-03-14T12:32:13.622134+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533622,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-ctc-lock-update-response schema, filtered out"} 2025-03-14T12:32:13.622196+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955533622,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-ctc-lock-update-response finished"} 2025-03-14T12:32:13.622299+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533622,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:32:13.622432+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955533622,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-release-request' for consumer group='icc-rest'"} 2025-03-14T12:32:13.622465+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533622,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:32:13.376Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:07:24.876Z\"},\"eventObj\":[{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"pending_response\",\"incidentToCi\":{\"createdAt\":\"2025-03-14T12:06:51.282Z\",\"modifiedAt\":\"2025-03-14T12:32:02.971Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"configurationItemId\":\"a7JEE00000KN9NY2A1\",\"createLock\":false,\"sfid\":\"aCqEE000000C0Nd0AK\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"},\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}],\"requestId\":\"629cty-m34j2m-z3s2sb-mr6xa8-1741955522188\",\"client\":\"icc-ui\"}"} 2025-03-14T12:32:13.622465+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533622,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-release-request\"}}"} 2025-03-14T12:32:13.622492+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533622,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-release-request\"}}"} 2025-03-14T12:32:13.622528+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955533622,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:32:13.622619+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533622,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:32:13.622712+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533622,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-ctc-lock-release-request"} 2025-03-14T12:32:13.623147+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533622,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-ctc-lock-release-request schema, filtered out"} 2025-03-14T12:32:13.623293+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955533623,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-ctc-lock-release-request finished"} 2025-03-14T12:32:13.623418+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533623,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:32:13.623543+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955533623,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='icc-rest'"} 2025-03-14T12:32:13.623565+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533623,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:32:03.086Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"name\":\"Krisztian Zsibrek\",\"email\":\"kzsibrek@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"2025-03-14T12:22:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:07:24.876Z\"},\"changes\":{\"status\":[\"InProgress\",\"Resolved\"],\"impactEndTime\":[\"\",\"2025-03-14T12:22:00.000Z\"],\"category\":[\"\",\"Application\"],\"rootCause\":[\"\",\"Capacity\"]},\"requestId\":\"629cty-m34j2m-z3s2sb-mr6xa8-1741955522188\",\"client\":\"icc-ui\"}"} 2025-03-14T12:32:13.623565+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533623,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-14T12:32:13.623597+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533623,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-14T12:32:13.623635+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955533623,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:32:13.623728+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533623,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:32:13.623846+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533623,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-incident-resolved"} 2025-03-14T12:32:13.623940+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533623,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-incident-resolved schema, filtered out"} 2025-03-14T12:32:13.624027+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955533623,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-resolved finished"} 2025-03-14T12:32:13.624142+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533624,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:32:13.624199+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955533624,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='icc-rest'"} 2025-03-14T12:32:13.624223+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533624,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"timestamp\":\"2025-03-14T12:32:13.375Z\",\"sectionTitle\":\"Incident to CI Updated \",\"contentObject\":{\"emptyData\":\"All Incident to CI have been removed\",\"dataTitle\":\"Incident to Ci updated with the following information:\",\"data\":[]}}"} 2025-03-14T12:32:13.624223+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533624,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}"} 2025-03-14T12:32:13.624243+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533624,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}"} 2025-03-14T12:32:13.624280+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955533624,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:32:13.624373+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533624,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:32:13.624466+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533624,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-report-generic-data"} 2025-03-14T12:32:13.624558+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955533624,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-report-generic-data schema, filtered out"} 2025-03-14T12:32:13.624649+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955533624,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-report-generic-data finished"} 2025-03-14T12:32:16.541864+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955536541,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: CDQ3U66E5"} 2025-03-14T12:32:16.593299+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":50,"time":1741955536592,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusUserService.getGusUserByEmail (src/service/user/gusUser.service.ts:60:14)","msg":"Unable to retrieve user gsm@salesforce.com from GUS"} 2025-03-14T12:32:16.708485+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955536708,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Proxy.searchSlackUserByEmail (src/service/slack/slackapi.service.ts:90:14)","msg":"Error searching slack user with error: Error: An API error occurred: users_not_found"} 2025-03-14T12:32:16.708608+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955536708,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"TeamService.createUsersIfAbsent (src/service/team/team.service.ts:729:18)","msg":"Comms User gsm@salesforce.com is not present in GUS. This could be a valid case for a DL email address"} 2025-03-14T12:32:16.758785+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":50,"time":1741955536758,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusUserService.getGusUserByEmail (src/service/user/gusUser.service.ts:60:14)","msg":"Unable to retrieve user techcustomerescalation@salesforce.com from GUS"} 2025-03-14T12:32:27.141564+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955547141,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14660202496,\"uptime\":1774922.52,\"totalMem\":16484134912,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11349970,\"nice\":4920,\"sys\":1433170,\"idle\":1759267410,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11087070,\"nice\":3430,\"sys\":1424650,\"idle\":1760030210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11280800,\"nice\":2660,\"sys\":1394970,\"idle\":1759952100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11555560,\"nice\":2960,\"sys\":1428600,\"idle\":1759113020,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11028160,\"nice\":4030,\"sys\":1391470,\"idle\":1760268340,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11162570,\"nice\":3610,\"sys\":1441930,\"idle\":1759967410,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11084900,\"nice\":2820,\"sys\":1408090,\"idle\":1760141200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11038210,\"nice\":2480,\"sys\":1425570,\"idle\":1759981600,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5993,\"sum\":59620}}}"} 2025-03-14T12:32:27.141612+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955547141,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:32:53.934600+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955573934,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:32:53.934603+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955573934,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemIds - [\"a7JEE00000KN9NY2A1\"]"} 2025-03-14T12:32:53.935039+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955573934,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T12:32:53.936937+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955573936,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T12:32:53.936940+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955573936,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemsInfo - [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T12:32:53.937156+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955573936,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T12:06:51.282Z\",\"modifiedAt\":\"2025-03-14T12:32:13.987Z\",\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"configurationItemId\":\"a7JEE00000KN9NY2A1\",\"createLock\":false,\"sfid\":\"aCqEE000000C0Nd0AK\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:32:15.807Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..."} 2025-03-14T12:32:53.937352+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955573937,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":false,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:32:15.807Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..."} 2025-03-14T12:32:53.937521+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955573937,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000KN9NY2A1..."} 2025-03-14T12:32:53.937671+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955573937,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T12:32:53.937819+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955573937,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null}]..."} 2025-03-14T12:32:53.939456+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955573938,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000KN9NY2A1: \"13\""} 2025-03-14T12:32:53.939615+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955573939,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":false,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":13},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:32:15.807Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}]..."} 2025-03-14T12:32:53.940805+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955573940,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for cde729bf-eb53-4b81-994a-248ab652ddd8: null"} 2025-03-14T12:32:53.942880+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955573942,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:32:53.945100+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955573944,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:32:53.945247+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955573945,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:32:53.946934+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955573946,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:32:54.080710+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955574080,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:32:54.080841+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955574080,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:32:54.083031+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955574082,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:32:54.086266+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955574086,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:32:54.088878+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955574088,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:32:54.094603+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955573942,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T12:32:54.094604+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955574094,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":187.156881,\"method\":\"GET\",\"path\":\"/api/v1/incidents/b9f9565a-8c7f-4fc9-b36b-ff276984df6f?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T12:32:54.094689+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955574094,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:32:54.095805+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955574095,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":755,"method":"GET","url":"/api/v1/incidents/b9f9565a-8c7f-4fc9-b36b-ff276984df6f?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":29164},"res":{"statusCode":200,"headers":"***"},"responseTime":187,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T12:33:28.209517+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955608209,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14665293824,\"uptime\":1774983.59,\"totalMem\":16484134912,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11350560,\"nice\":4920,\"sys\":1433200,\"idle\":1759327760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11087550,\"nice\":3430,\"sys\":1424710,\"idle\":1760090750,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11280930,\"nice\":2660,\"sys\":1395000,\"idle\":1760012910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11555900,\"nice\":2960,\"sys\":1428640,\"idle\":1759173710,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11028720,\"nice\":4030,\"sys\":1391490,\"idle\":1760328850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11162940,\"nice\":3610,\"sys\":1441980,\"idle\":1760028050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11085020,\"nice\":2820,\"sys\":1408140,\"idle\":1760201950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11038400,\"nice\":2480,\"sys\":1425620,\"idle\":1760042270,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6214,\"sum\":59524}}}"} 2025-03-14T12:33:28.209554+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955608209,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:34:08.445700+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955648445,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"TrustApiService.createToken (src/service/trust/trust.api.service.ts:164:12)","msg":"Getting trust token from https://api.admin.trust.salesforce.com/token"} 2025-03-14T12:34:08.629946+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955648629,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"TrustApiService.createToken (src/service/trust/trust.api.service.ts:175:14)","msg":"Got trust token successful from https://api.admin.trust.salesforce.com/token"} 2025-03-14T12:34:11.880698+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955651880,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:34:11.880912+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955651880,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='icc-rest'"} 2025-03-14T12:34:11.880932+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955651880,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:34:11.872Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Self resolved incident after 30 minutes, there was patterns of SQL wait locks.\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"2025-03-14T12:22:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000iuXxYAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Most likely a SQL wait lock issue.\",\"customerExperience\":\"Performance degradation.\",\"immediateResolution\":\"Self-resolved.\",\"aarQuestions\":\"- Where is the known bug?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"CAPE - APT\",\"closedBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createdBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"modifiedBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T12:33:59.882Z\",\"modifiedAt\":\"2025-03-14T12:33:59.882Z\",\"id\":\"559f862c-643f-4990-baaa-2be82b21c7b6\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:32:19.079Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/R0cKAjkOH11M\"}}"} 2025-03-14T12:34:11.880949+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955651880,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"} 2025-03-14T12:34:11.880997+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955651880,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"} 2025-03-14T12:34:11.881075+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955651881,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:34:11.881218+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955651881,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:34:11.881319+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955651881,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-report-finished"} 2025-03-14T12:34:11.881401+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955651881,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-report-finished schema, filtered out"} 2025-03-14T12:34:11.881479+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955651881,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-report-finished finished"} 2025-03-14T12:34:27.141525+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955667141,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":13933436928,\"uptime\":1775042.52,\"totalMem\":16484134912,\"loadavg\":[0.16,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11354460,\"nice\":4920,\"sys\":1433380,\"idle\":1759382420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11089860,\"nice\":3430,\"sys\":1424860,\"idle\":1760147150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11281350,\"nice\":2660,\"sys\":1395120,\"idle\":1760071020,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11556850,\"nice\":2960,\"sys\":1428740,\"idle\":1759231470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11030510,\"nice\":4030,\"sys\":1391610,\"idle\":1760385610,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11163790,\"nice\":3610,\"sys\":1442040,\"idle\":1760085890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11085540,\"nice\":2820,\"sys\":1408190,\"idle\":1760260240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11039580,\"nice\":2480,\"sys\":1425740,\"idle\":1760099840,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5993,\"sum\":59624}}}"} 2025-03-14T12:34:27.141611+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955667141,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:38:28.209519+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741955908209,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14663634944,\"uptime\":1775283.59,\"totalMem\":16484134912,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11355700,\"nice\":4920,\"sys\":1433560,\"idle\":1759621680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11091160,\"nice\":3430,\"sys\":1425010,\"idle\":1760386220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11283170,\"nice\":2660,\"sys\":1395300,\"idle\":1760310150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11558020,\"nice\":2960,\"sys\":1428930,\"idle\":1759470740,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11031580,\"nice\":4030,\"sys\":1391830,\"idle\":1760624810,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11164720,\"nice\":3610,\"sys\":1442230,\"idle\":1760325080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11086320,\"nice\":2820,\"sys\":1408350,\"idle\":1760499870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11040790,\"nice\":2480,\"sys\":1425890,\"idle\":1760339300,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":7318,\"sum\":59028}}}"} 2025-03-14T12:38:28.209592+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741955908209,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:41:27.145497+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741956087145,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14666170368,\"uptime\":1775462.52,\"totalMem\":16484134912,\"loadavg\":[0.08,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11356740,\"nice\":4920,\"sys\":1433700,\"idle\":1759799000,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11091880,\"nice\":3430,\"sys\":1425130,\"idle\":1760563910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11284260,\"nice\":2660,\"sys\":1395410,\"idle\":1760487740,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11558640,\"nice\":2960,\"sys\":1429100,\"idle\":1759648280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11032510,\"nice\":4030,\"sys\":1391970,\"idle\":1760802410,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11165620,\"nice\":3610,\"sys\":1442330,\"idle\":1760502820,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11087410,\"nice\":2820,\"sys\":1408470,\"idle\":1760677510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11041830,\"nice\":2480,\"sys\":1426050,\"idle\":1760516960,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5998,\"sum\":59616}}}"} 2025-03-14T12:41:27.145567+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741956087145,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:44:27.141503+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741956267141,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14662402048,\"uptime\":1775642.52,\"totalMem\":16484134912,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11357960,\"nice\":4920,\"sys\":1433820,\"idle\":1759977430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11092820,\"nice\":3430,\"sys\":1425260,\"idle\":1760742560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11285490,\"nice\":2660,\"sys\":1395540,\"idle\":1760666230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11559360,\"nice\":2960,\"sys\":1429220,\"idle\":1759827040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11033300,\"nice\":4030,\"sys\":1392070,\"idle\":1760981100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11166470,\"nice\":3610,\"sys\":1442410,\"idle\":1760681580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11088020,\"nice\":2820,\"sys\":1408630,\"idle\":1760856370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11042710,\"nice\":2480,\"sys\":1426200,\"idle\":1760695690,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5990,\"sum\":59627}}}"} 2025-03-14T12:44:27.141579+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741956267141,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:46:27.141522+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741956387141,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14667231232,\"uptime\":1775762.52,\"totalMem\":16484134912,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11358590,\"nice\":4920,\"sys\":1433880,\"idle\":1760096560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11093400,\"nice\":3430,\"sys\":1425350,\"idle\":1760861750,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11286260,\"nice\":2660,\"sys\":1395640,\"idle\":1760785030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11559660,\"nice\":2960,\"sys\":1429310,\"idle\":1759946210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11033590,\"nice\":4030,\"sys\":1392160,\"idle\":1761100220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11167140,\"nice\":3610,\"sys\":1442480,\"idle\":1760800660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11088720,\"nice\":2820,\"sys\":1408700,\"idle\":1760975580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T12:47:24.519854+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741956444519,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:47:24.521061+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741956444520,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":767,"method":"GET","url":"/api/v1/incidents?impactStartDate=2025-03-13T12%3A47%3A21.001559640Z&pageSize=100","query":{"impactStartDate":"2025-03-13T12:47:21.001559640Z","pageSize":"100"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":26336},"res":{"statusCode":200,"headers":"***"},"responseTime":40,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T12:47:27.141506+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] 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{"level":30,"time":1741956447141,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:47:29.272780+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741956449271,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T12:47:29.272783+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741956449272,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T12:49:27.141532+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741956567141,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': 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2025-03-14T12:50:27.145515+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741956627145,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14664826880,\"uptime\":1776002.52,\"totalMem\":16484134912,\"loadavg\":[0.1,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11359990,\"nice\":4920,\"sys\":1434010,\"idle\":1760334630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11094780,\"nice\":3430,\"sys\":1425550,\"idle\":1761100030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11287900,\"nice\":2660,\"sys\":1395820,\"idle\":1761022800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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2.90GHz\",\"speed\":0,\"times\":{\"user\":11098630,\"nice\":3430,\"sys\":1425950,\"idle\":1761696050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11291290,\"nice\":2660,\"sys\":1396290,\"idle\":1761619720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11564350,\"nice\":2960,\"sys\":1429990,\"idle\":1760780950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11037550,\"nice\":4030,\"sys\":1392800,\"idle\":1761935250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11172490,\"nice\":3610,\"sys\":1443250,\"idle\":1761635040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11092570,\"nice\":2820,\"sys\":1409210,\"idle\":1761811430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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(src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T13:03:30.086382+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741957410086,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-rest'"} 2025-03-14T13:03:30.086430+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410086,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T13:03:29.865Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T11:59:04.789Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"d35c4c63-416b-75db-5bd6-9e81d9773c69\",\"client\":\"icc-slack-app\"}"} 2025-03-14T13:03:30.086433+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410086,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T13:03:30.086482+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410086,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T13:03:30.086558+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741957410086,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T13:03:30.086704+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410086,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T13:03:30.086817+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410086,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted"} 2025-03-14T13:03:30.086932+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410086,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-usd-resource-deleted schema, filtered out"} 2025-03-14T13:03:30.087042+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741957410086,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"} 2025-03-14T13:03:30.087185+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410087,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T13:03:30.087399+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741957410087,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-rest'"} 2025-03-14T13:03:30.087438+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410087,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T13:03:30.062Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T11:59:04.789Z\"},\"eventObj\":[{\"createdAt\":\"2025-03-14T13:03:29.819Z\",\"modifiedAt\":\"2025-03-14T13:03:29.819Z\",\"id\":\"0a89753e-7fc4-4e14-b94b-accb6a28a748\",\"usdUuid\":\"b8b1ae14-4ddd-11ec-81d3-0242ac130003\",\"name\":\"fwe-fse-agents\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"type\":\"service\",\"category\":\"Impacted\",\"gusTeamId\":\"a00B000000BVJW3IAP\",\"gusProductTag\":\"FSE - Core->FSE-Core\",\"valid\":false,\"sfid\":null}],\"requestId\":\"d35c4c63-416b-75db-5bd6-9e81d9773c69\",\"client\":\"icc-slack-app\"}"} 2025-03-14T13:03:30.087439+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410087,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T13:03:30.087486+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410087,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T13:03:30.087524+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741957410087,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T13:03:30.087649+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410087,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T13:03:30.087759+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410087,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-created"} 2025-03-14T13:03:30.087862+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410087,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-usd-resource-created schema, filtered out"} 2025-03-14T13:03:30.088005+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741957410087,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"} 2025-03-14T13:03:30.278485+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410278,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T13:03:30.278639+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741957410278,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='icc-rest'"} 2025-03-14T13:03:30.278669+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410278,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T13:03:30.095Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T10:00:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"Agents\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T07:00:00.000Z\",\"impactEndTime\":\"2025-03-14T12:30:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Environmental Issue\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T11:59:04.789Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T11:58:44.124Z\",\"2025-03-14T10:00:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"originReference\":[\"\",\"Agents\"],\"impact\":{\"0\":[\"CurrentlyUnderInvestigation\",\"FeatureDegradation\"]},\"impactStartTime\":[\"2025-03-14T11:58:44.124Z\",\"2025-03-14T07:00:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T12:30:00.000Z\"],\"category\":[\"\",\"Infrastructure\"],\"rootCause\":[\"\",\"Environmental Issue\"]},\"requestId\":\"d35c4c63-416b-75db-5bd6-9e81d9773c69\",\"client\":\"icc-slack-app\"}"} 2025-03-14T13:03:30.278706+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410278,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-14T13:03:30.278739+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410278,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-14T13:03:30.278823+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741957410278,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T13:03:30.278976+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410278,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T13:03:30.279100+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410278,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-incident-resolved"} 2025-03-14T13:03:30.279217+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410279,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-incident-resolved schema, filtered out"} 2025-03-14T13:03:30.279325+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741957410279,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-resolved finished"} 2025-03-14T13:03:30.529941+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410529,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T13:03:30.530039+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741957410529,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-rest'"} 2025-03-14T13:03:30.530044+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410530,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T13:03:30.479Z\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"responses\":[{\"iccUsdResourceId\":\"0a89753e-7fc4-4e14-b94b-accb6a28a748\",\"valid\":true,\"sfid\":\"aFPEE000001eJ9p4AE\"}]}"} 2025-03-14T13:03:30.530066+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410530,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T13:03:30.530103+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410530,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T13:03:30.530181+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741957410530,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T13:03:30.530327+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410530,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T13:03:30.530448+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410530,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-response"} 2025-03-14T13:03:30.545337+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410545,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceEventProcessor.processEvent (src/kafka/processor/iccRest/usdResourceEventProcessor.ts:22:12)","msg":"[UsdResourceEventProcessor] Handle process event icc-usd-resource-response for payload {\"createdAt\":\"2025-03-14T13:03:30.479Z\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"responses\":[{\"iccUsdResourceId\":\"0a89753e-7fc4-4e14-b94b-accb6a28a748\",\"valid\":true,\"sfid\":\"aFPEE000001eJ9p4AE\"}]}"} 2025-03-14T13:03:30.545515+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410545,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:369:16)","msg":"[asyncHandler.handleUsdResourcePatched] update for e43b6100-6b94-42b6-9e56-e6e8a28ba269 - {\"createdAt\":\"2025-03-14T13:03:30.479Z\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"responses\":[{\"iccUsdResourceId\":\"0a89753e-7fc4-4e14-b94b-accb6a28a748\",\"valid\":true,\"sfid\":\"aFPEE000001eJ9p4AE\"}]}"} 2025-03-14T13:03:30.546173+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410545,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T13:03:30.550658+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410550,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269 - [{\"createdAt\":\"2025-03-14T13:03:29.819Z\",\"modifiedAt\":\"2025-03-14T13:03:29.819Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"0a89753e-7fc4-4e14-b94b-accb6a28a748\",\"usdUuid\":\"b8b1ae14-4ddd-11ec-81d3-0242ac130003\",\"name\":\"fwe-fse-agents\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"type\":\"service\",\"category\":\"Impacted\",\"gusTeamId\":\"a00B000000BVJW3IAP\",\"gusProductTag\":\"FSE - Core->FSE-Core\",\"valid\":false,\"sfid\":null}]"} 2025-03-14T13:03:30.550858+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410550,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:391:16)","msg":"[asyncHandler.handleUsdResourcePatched] matching response USD resources to existing entries: [{\"createdAt\":\"2025-03-14T13:03:29.819Z\",\"modifiedAt\":\"2025-03-14T13:03:29.819Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"0a89753e-7fc4-4e14-b94b-accb6a28a748\",\"usdUuid\":\"b8b1ae14-4ddd-11ec-81d3-0242ac130003\",\"name\":\"fwe-fse-agents\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"type\":\"service\",\"category\":\"Impacted\",\"gusTeamId\":\"a00B000000BVJW3IAP\",\"gusProductTag\":\"FSE - Core->FSE-Core\",\"valid\":false,\"sfid\":null}]"} 2025-03-14T13:03:30.551226+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410551,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.updateIncidentUsdResources (src/repository/usdResource/usdResource.repository.ts:44:12)","msg":"[usdResource.repository.updateIncidentUsdResources] incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T13:03:30.551408+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410551,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.updateIncidentUsdResources (src/repository/usdResource/usdResource.repository.ts:50:20)","msg":"[usdResource.repository.updateIncidentUsdResources] updating {\"id\":\"0a89753e-7fc4-4e14-b94b-accb6a28a748\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"name\":\"fwe-fse-agents\",\"valid\":true,\"sfid\":\"aFPEE000001eJ9p4AE\",\"usdUuid\":\"b8b1ae14-4ddd-11ec-81d3-0242ac130003\",\"type\":\"service\",\"category\":\"Impacted\",\"gusTeamId\":\"a00B000000BVJW3IAP\",\"gusProductTag\":\"FSE - Core->FSE-Core\"}"} 2025-03-14T13:03:30.553824+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410553,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T13:03:30.556448+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957410555,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269 - [{\"createdAt\":\"2025-03-14T13:03:29.819Z\",\"modifiedAt\":\"2025-03-14T13:03:30.544Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"0a89753e-7fc4-4e14-b94b-accb6a28a748\",\"usdUuid\":\"b8b1ae14-4ddd-11ec-81d3-0242ac130003\",\"name\":\"fwe-fse-agents\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"type\":\"service\",\"category\":\"Impacted\",\"gusTeamId\":\"a00B000000BVJW3IAP\",\"gusProductTag\":\"FSE - Core->FSE-Core\",\"valid\":true,\"sfid\":\"aFPEE000001eJ9p4AE\"}]"} 2025-03-14T13:03:30.558091+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741957410557,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"} 2025-03-14T13:05:01.927683+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957501927,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":56.545784999999995,\"method\":\"GET\",\"path\":\"/api/v1/incidents?pageSize=2\",\"statusCode\":200}}"} 2025-03-14T13:05:01.927723+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741957501927,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T13:05:01.928964+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741957501928,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":781,"method":"GET","url":"/api/v1/incidents?pageSize=2","query":{"pageSize":"2"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":25454},"res":{"statusCode":200,"headers":"***"},"responseTime":57,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T13:05:02.174550+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957502174,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":10.852234,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T13:05:02.174601+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741957502174,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T13:05:02.175084+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741957502174,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":782,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":25454},"res":{"statusCode":200,"headers":"***"},"responseTime":10,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T13:05:20.049953+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957520049,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T13:05:20.050017+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741957520049,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest'"} 2025-03-14T13:05:20.050029+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957520049,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T13:05:19.998Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tt5nSYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T13:05:19.998Z\",\"recordId\":\"500EE00001Tt5nSYAR\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"caseNumber\":\"73021341\"},\"changes\":{}}"} 2025-03-14T13:05:20.050037+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957520050,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T13:05:20.050091+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957520050,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T13:05:20.050164+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741957520050,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T13:05:20.050300+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957520050,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T13:05:20.050413+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957520050,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-gus-response"} 2025-03-14T13:05:20.051865+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957520051,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:63:12)","msg":" Handle process event icc-gus-response in GusExportEventProcessor for payload : {\"createdAt\":\"2025-03-14T13:05:19.998Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tt5nSYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T13:05:19.998Z\",\"recordId\":\"500EE00001Tt5nSYAR\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"caseNumber\":\"73021341\"},\"changes\":{}}"} 2025-03-14T13:05:20.052021+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957520051,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:67:16)","msg":"[handleEvent] icc-gus-response for incident id: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T13:05:20.052176+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957520051,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.handleGusResponse (src/kafka/processor/iccRest/gusExportEventProcessor.ts:78:12)","msg":"GUS export event: incident_closed"} 2025-03-14T13:05:20.052346+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":50,"time":1741957520052,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.handleGusResponse (src/kafka/processor/iccRest/gusExportEventProcessor.ts:112:16)","msg":"[GusExportEventProcessor.processEvent] Unsupported gusExport event received: incident_closed"} 2025-03-14T13:05:20.053543+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741957520053,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-gus-response finished"} 2025-03-14T13:05:29.466284+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957529465,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T13:05:29.466332+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741957529466,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-rest'"} 2025-03-14T13:05:29.466334+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957529466,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"locks\":[],\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\"}"} 2025-03-14T13:05:29.466337+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957529466,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"} 2025-03-14T13:05:29.466380+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957529466,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"} 2025-03-14T13:05:29.466466+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741957529466,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T13:05:29.466593+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957529466,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T13:05:29.467194+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957529466,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-ctc-lock-response"} 2025-03-14T13:05:29.468608+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957529468,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"CTCEventProcessor.processEvent (src/kafka/processor/iccRest/ctcEventProcessor.ts:18:12)","msg":"Handle process event icc-ctc-lock-response in CTCEventProcessor for payload : {\"locks\":[],\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\"}"} 2025-03-14T13:05:29.468832+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957529468,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.updateLocksStatus (src/repository/ctcLock/ctcLock.repository.ts:28:12)","msg":"Updating locks for incident e43b6100-6b94-42b6-9e56-e6e8a28ba269, []"} 2025-03-14T13:05:29.468986+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957529468,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleCTCLockUpdated (src/service/async/asyncHandler.ts:177:16)","msg":"handleCTCLockUpdated update for {\"locks\":[],\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\"} - success"} 2025-03-14T13:05:29.470109+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741957529469,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-ctc-lock-response finished"} 2025-03-14T13:07:28.213515+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741957648213,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14660358144,\"uptime\":1777023.59,\"totalMem\":16484134912,\"loadavg\":[0.08,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11366070,\"nice\":4920,\"sys\":1434820,\"idle\":1761347690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11101720,\"nice\":3430,\"sys\":1426170,\"idle\":1762112480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T13:30:27.149520+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741959027149,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14607286272,\"uptime\":1778402.53,\"totalMem\":16484134912,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11374400,\"nice\":4920,\"sys\":1435990,\"idle\":1762715470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11110250,\"nice\":3430,\"sys\":1427130,\"idle\":1763480650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11302780,\"nice\":2660,\"sys\":1397460,\"idle\":1763404510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 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2025-03-14T13:54:27.149507+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741960467149,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14661001216,\"uptime\":1779842.53,\"totalMem\":16484134912,\"loadavg\":[0.07,0.11,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11382170,\"nice\":4920,\"sys\":1437010,\"idle\":1764144470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11116390,\"nice\":3430,\"sys\":1428450,\"idle\":1764910830,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11312540,\"nice\":2660,\"sys\":1398480,\"idle\":1764831470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1741960467149,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T13:55:02.051517+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741960502051,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":28.04081,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T13:55:02.051564+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741960502051,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T13:55:02.052069+00:00 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2025-03-14T14:00:21.666165+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741960821666,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":60.201024,\"method\":\"GET\",\"path\":\"/api/v1/incidents?status=Closed\",\"statusCode\":200}}"} 2025-03-14T14:00:21.666244+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741960821666,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:00:21.667246+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741960821666,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":811,"method":"GET","url":"/api/v1/incidents?status=Closed","query":{"status":"Closed"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":40294},"res":{"statusCode":200,"headers":"***"},"responseTime":60,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T14:00:55.657559+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741960855657,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":4.9770319999999995,\"method\":\"GET\",\"path\":\"/api/v1/users/terry.he@salesforce.com\",\"statusCode\":304}}"} 2025-03-14T14:00:55.657582+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741960855657,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:00:55.658174+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741960855657,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":813,"method":"GET","url":"/api/v1/users/terry.he@salesforce.com","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":22442},"res":{"statusCode":304,"headers":"***"},"responseTime":4,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T14:02:27.149494+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741960947149,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 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app[web.5] {"level":30,"time":1741961102074,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:05:02.075241+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741961102074,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":814,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":59536},"res":{"statusCode":200,"headers":"***"},"responseTime":28,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T14:06:27.149511+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741961187149,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': 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{"level":30,"time":1741961547149,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:15:03.227309+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741961703225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T14:15:03.227311+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741961703227,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T14:16:27.149506+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741961787149,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': 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2025-03-14T14:17:27.149500+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741961847149,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14663495680,\"uptime\":1781222.53,\"totalMem\":16484134912,\"loadavg\":[0.02,0.04,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11390140,\"nice\":4920,\"sys\":1438040,\"idle\":1765513590,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11123630,\"nice\":3430,\"sys\":1429390,\"idle\":1766280900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11320210,\"nice\":2660,\"sys\":1399440,\"idle\":1766201240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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2025-03-14T14:22:30.943581+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741962150943,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b"} 2025-03-14T14:22:30.946320+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741962150946,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b - [{\"createdAt\":\"2025-03-14T10:42:51.496Z\",\"modifiedAt\":\"2025-03-14T10:42:51.496Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"24523601-ff2f-4ba9-9913-3dfab5ef386b\",\"prbNumber\":\"PRB-0027098\",\"incidentId\":\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\",\"valid\":true,\"sfid\":\"a4QEE00000067QD2AY\"}]"} 2025-03-14T14:22:30.946491+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741962150946,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b"} 2025-03-14T14:22:30.948676+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741962150948,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b - []"} 2025-03-14T14:22:31.129819+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741962151129,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b"} 2025-03-14T14:22:31.129957+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741962151129,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b"} 2025-03-14T14:22:31.132269+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741962151132,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b - []"} 2025-03-14T14:22:31.134544+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741962151134,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b"} 2025-03-14T14:22:31.136650+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741962151136,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b - []"} 2025-03-14T14:22:31.146898+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741962150943,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T14:22:31.146899+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741962151146,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":263.907612,\"method\":\"GET\",\"path\":\"/api/v1/incidents/8d4068ab-d4f7-43d0-b43b-cea57acb8f8b?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T14:22:31.146968+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741962151146,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:22:31.149684+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741962151149,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":827,"method":"GET","url":"/api/v1/incidents/8d4068ab-d4f7-43d0-b43b-cea57acb8f8b?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":61414},"res":{"statusCode":200,"headers":"***"},"responseTime":266,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T14:24:27.153506+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741962267153,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14668673024,\"uptime\":1781642.53,\"totalMem\":16484134912,\"loadavg\":[0.05,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11393260,\"nice\":4920,\"sys\":1438300,\"idle\":1765929600,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11125740,\"nice\":3430,\"sys\":1429690,\"idle\":1766697970,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11322830,\"nice\":2660,\"sys\":1399800,\"idle\":1766617640,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11592660,\"nice\":2960,\"sys\":1433140,\"idle\":1765780970,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T14:26:27.153527+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741962387153,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14666305536,\"uptime\":1781762.53,\"totalMem\":16484134912,\"loadavg\":[0.06,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11393930,\"nice\":4920,\"sys\":1438380,\"idle\":1766048520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11126100,\"nice\":3430,\"sys\":1429810,\"idle\":1766817230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11323430,\"nice\":2660,\"sys\":1399890,\"idle\":1766736700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1741962387153,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:26:28.213497+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741962388213,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14666305536,\"uptime\":1781763.59,\"totalMem\":16484134912,\"loadavg\":[0.06,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11393940,\"nice\":4920,\"sys\":1438380,\"idle\":1766049560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T14:28:27.153521+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741962507153,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14662049792,\"uptime\":1781882.53,\"totalMem\":16484134912,\"loadavg\":[0.16,0.08,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11394630,\"nice\":4920,\"sys\":1438490,\"idle\":1766167330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11126830,\"nice\":3430,\"sys\":1429890,\"idle\":1766936520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11324120,\"nice\":2660,\"sys\":1399970,\"idle\":1766855840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1741962507153,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:29:28.213502+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741962568213,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14661607424,\"uptime\":1781943.59,\"totalMem\":16484134912,\"loadavg\":[0.11,0.08,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11395080,\"nice\":4920,\"sys\":1438520,\"idle\":1766227910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1741962664438,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T14:32:00.555876+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741962720555,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.8237049999999999,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-14T14:32:00.555902+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741962720555,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:32:00.556516+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] 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2025-03-14T14:34:59.183887+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741962899183,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":147.417911,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T14:34:59.183942+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741962899183,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:34:59.184605+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741962899184,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":831,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":23742},"res":{"statusCode":200,"headers":"***"},"responseTime":148,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T14:34:59.196257+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741962899196,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":8.129495,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T14:34:59.196303+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741962899196,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:34:59.196802+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741962899196,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":832,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":23742},"res":{"statusCode":200,"headers":"***"},"responseTime":8,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T14:34:59.207954+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741962899207,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': 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49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741963284321,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:41:24.322494+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741963284322,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":859,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":63288},"res":{"statusCode":200,"headers":"***"},"responseTime":33,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T14:41:24.331861+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963284331,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 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2.90GHz\",\"speed\":0,\"times\":{\"user\":11127620,\"nice\":2820,\"sys\":1413340,\"idle\":1768003840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11078910,\"nice\":2480,\"sys\":1432630,\"idle\":1767838820,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":5995,\"sum\":59623}}}"} 2025-03-14T14:44:27.153583+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741963467153,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:45:27.153500+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963527153,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14654640128,\"uptime\":1782902.53,\"totalMem\":16484134912,\"loadavg\":[0.17,0.07,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11401090,\"nice\":4920,\"sys\":1439260,\"idle\":1767179240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11133070,\"nice\":3430,\"sys\":1430530,\"idle\":1767948480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11329470,\"nice\":2660,\"sys\":1400760,\"idle\":1767867990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11599870,\"nice\":2960,\"sys\":1433980,\"idle\":1767031450,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11072290,\"nice\":4030,\"sys\":1397110,\"idle\":1768185620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11202110,\"nice\":3610,\"sys\":1448240,\"idle\":1767891980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11128000,\"nice\":2820,\"sys\":1413370,\"idle\":1768063230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11079250,\"nice\":2480,\"sys\":1432650,\"idle\":1767898390,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":5994,\"sum\":59628}}}"} 2025-03-14T14:45:27.153574+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741963527153,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:49:28.213541+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963768213,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14653411328,\"uptime\":1783143.59,\"totalMem\":16484134912,\"loadavg\":[0.13,0.08,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11402830,\"nice\":4920,\"sys\":1439400,\"idle\":1767418230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11134370,\"nice\":3430,\"sys\":1430690,\"idle\":1768187550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11331040,\"nice\":2660,\"sys\":1400960,\"idle\":1768107440,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11601130,\"nice\":2960,\"sys\":1434100,\"idle\":1767270680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11073750,\"nice\":4030,\"sys\":1397270,\"idle\":1768424870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11202940,\"nice\":3610,\"sys\":1448490,\"idle\":1768131650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11129740,\"nice\":2820,\"sys\":1413490,\"idle\":1768301990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11080510,\"nice\":2480,\"sys\":1432830,\"idle\":1768137820,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6032,\"sum\":59610}}}"} 2025-03-14T14:49:28.213597+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741963768213,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:50:12.543522+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812543,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:50:12.543883+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812456,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T14:50:12.543884+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741963812543,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-rest'"} 2025-03-14T14:50:12.543944+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812543,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:50:12.534Z\",\"user\":{\"id\":\"9f4c01ec-7d46-47d3-a3a2-2913983c8783\",\"email\":\"incidentcommandcenter@salesforce.com\",\"active\":true,\"name\":\"IncidentCommandCenter\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HtZbYAK\",\"slackUserId\":\"NOT_FOUND_SFDC\",\"createdBy\":\"sam.anderson@salesforce.com\",\"modifiedBy\":\"sam.anderson@salesforce.com\",\"createdAt\":\"2023-02-03T22:47:36.603Z\",\"modifiedAt\":\"2023-02-03T22:47:36.603Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:48:02.022Z\"},\"eventObj\":{\"id\":\"70f2d2f7-74e0-4b24-8bb6-38d8e6029db2\",\"serviceId\":\"PLSMU0R\",\"serviceName\":\"CIC Comms - Trust Assistance\",\"serviceLink\":\"https://salesforce.pagerduty.com/service-directory/PLSMU0R\",\"responderName\":\"JB Maher\",\"responderId\":\"PDPB0WI\",\"responderLink\":\"https://salesforce.pagerduty.com/users/PDPB0WI\",\"incidentNumber\":\"14010538\",\"incidentTitle\":\"Incident: Email as a Service Performance degradation\",\"incidentDetails\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Email as a Service Performance degradation\\nSeverity: Sev1\\nSlack Channel: #icc-73024826\\nBridge URL: https://meet.google.com/pjd-dhuc-ufx\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\\nAdditional Details: Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\nPlease join the Voice Bridge and Slack Channel\",\"incidentLink\":\"https://salesforce.pagerduty.com/incidents/Q3N8BO362D1MYN\",\"success\":true,\"pageTimestamp\":\"2025-03-14T14:50:12.471Z\",\"pdData\":{\"incident\":{\"incident_number\":14010538,\"title\":\"Incident: Email as a Service Performance degradation\",\"description\":\"Incident: Email as a Service Performance degradation\",\"created_at\":\"2025-03-14T14:50:12Z\",\"updated_at\":\"2025-03-14T14:50:12Z\",\"status\":\"triggered\",\"incident_key\":\"75e42c74c5f949bba78c10cf8146ca4e\",\"service\":{\"id\":\"PLSMU0R\",\"type\":\"service_reference\",\"summary\":\"CIC Comms - Trust Assistance\",\"self\":\"https://api.pagerduty.com/services/PLSMU0R\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PLSMU0R\"},\"assignments\":[{\"at\":\"2025-03-14T14:50:12Z\",\"assignee\":{\"id\":\"PDPB0WI\",\"type\":\"user_reference\",\"summary\":\"JB Maher\",\"self\":\"https://api.pagerduty.com/users/PDPB0WI\",\"html_url\":\"https://salesforce.pagerduty.com/users/PDPB0WI\"}}],\"assigned_via\":\"escalation_policy\",\"last_status_change_at\":\"2025-03-14T14:50:12Z\",\"resolved_at\":null,\"first_trigger_log_entry\":{\"id\":\"R2VO5DS3AVOV16Z1KMWIBSV22O\",\"type\":\"trigger_log_entry_reference\",\"summary\":\"Triggered through the website.\",\"self\":\"https://api.pagerduty.com/log_entries/R2VO5DS3AVOV16Z1KMWIBSV22O\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q3N8BO362D1MYN/log_entries/R2VO5DS3AVOV16Z1KMWIBSV22O\"},\"alert_counts\":{\"all\":0,\"triggered\":0,\"resolved\":0},\"is_mergeable\":true,\"incident_type\":{\"name\":\"incident_default\"},\"escalation_policy\":{\"id\":\"PQF6ZR5\",\"type\":\"escalation_policy_reference\",\"summary\":\"CIC Comms - Trust - EP\",\"self\":\"https://api.pagerduty.com/escalation_policies/PQF6ZR5\",\"html_url\":\"https://salesforce.pagerduty.com/escalation_policies/PQF6ZR5\"},\"teams\":[{\"id\":\"PJ5CMM3\",\"type\":\"team_reference\",\"summary\":\"CIC Communications\",\"self\":\"https://api.pagerduty.com/teams/PJ5CMM3\",\"html_url\":\"https://salesforce.pagerduty.com/teams/PJ5CMM3\"}],\"impacted_services\":[{\"id\":\"PLSMU0R\",\"type\":\"service_reference\",\"summary\":\"CIC Comms - Trust Assistance\",\"self\":\"https://api.pagerduty.com/services/PLSMU0R\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PLSMU0R\"}],\"pending_actions\":[{\"type\":\"escalate\",\"at\":\"2025-03-14T14:55:12Z\"}],\"acknowledgements\":[],\"basic_alert_grouping\":null,\"alert_grouping\":null,\"last_status_change_by\":{\"id\":\"PLSMU0R\",\"type\":\"service_reference\",\"summary\":\"CIC Comms - Trust Assistance\",\"self\":\"https://api.pagerduty.com/services/PLSMU0R\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PLSMU0R\"},\"priority\":null,\"incidents_responders\":[],\"responder_requests\":[],\"subscriber_requests\":[],\"urgency\":\"high\",\"id\":\"Q3N8BO362D1MYN\",\"type\":\"incident\",\"summary\":\"[#14010538] Incident: Email as a Service Performance degradation\",\"self\":\"https://api.pagerduty.com/incidents/Q3N8BO362D1MYN\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q3N8BO362D1MYN\",\"body\":{\"details\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Email as a Service Performance degradation\\nSeverity: Sev1\\nSlack Channel: #icc-73024826\\nBridge URL: https://meet.google.com/pjd-dhuc-ufx\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\\nAdditional Details: Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\nPlease join the Voice Bridge and Slack Channel\"}}},\"responderEmail\":\"jb.maher@salesforce.com\"}}"} 2025-03-14T14:50:12.543945+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812543,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}"} 2025-03-14T14:50:12.543968+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812543,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}"} 2025-03-14T14:50:12.544042+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741963812544,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:50:12.544162+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812544,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:50:12.544279+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812544,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-page-response"} 2025-03-14T14:50:12.545655+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812545,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"PageEventProcessor.processEvent (src/kafka/processor/iccRest/pageEventProcessor.ts:22:16)","msg":"[handleEvent] icc-page-response for incident id: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:50:12.555870+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741963812555,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"PageService.storePageResponseJson (src/service/pd/page.service.ts:185:12)","msg":"Storing page response for incident c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:50:12.567936+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741963812567,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"PageService.storePageResponseJson (src/service/pd/page.service.ts:195:12)","msg":"Storing page response for incident c3491190-f157-4c72-8db8-2885f47aaefa finished"} 2025-03-14T14:50:12.569522+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741963812569,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"PageService.inviteResponderToChannelByEmail (src/service/pd/page.service.ts:60:14)","msg":"Adding jb.maher@salesforce.com to slack channel: C08HTQWFF8T"} 2025-03-14T14:50:12.569685+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812569,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-slack-channel-invite-users for payload : {\"createdAt\":\"2025-03-14T14:50:12.569Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:48:02.022Z\"},\"eventObj\":{\"users\":[\"U02J48SHPQA\"]}}"} 2025-03-14T14:50:12.569686+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812569,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-slack-channel-invite-users - undefined"} 2025-03-14T14:50:12.569687+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812569,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T14:50:12.569713+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812569,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T14:50:12.569769+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741963812569,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:50:12.569801+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812569,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to topic 'incident': {\"createdAt\":\"2025-03-14T14:50:12.569Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:48:02.022Z\"},\"eventObj\":{\"users\":[\"U02J48SHPQA\"]}}"} 2025-03-14T14:50:12.569836+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741963812569,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to Kafka topic 'incident'"} 2025-03-14T14:50:12.569869+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812569,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-slack-channel-invite-users - undefined"} 2025-03-14T14:50:12.569869+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812569,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.06645400077104568\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T14:50:12.569869+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812569,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.06645400077104568\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T14:50:12.569904+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741963812569,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:50:12.570035+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741963812569,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T14:50:12.571326+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741963812571,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-page-response finished"} 2025-03-14T14:50:12.577280+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812577,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:50:12.577378+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741963812577,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-rest'"} 2025-03-14T14:50:12.577382+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812577,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:50:12.569Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:48:02.022Z\"},\"eventObj\":{\"users\":[\"U02J48SHPQA\"]}}"} 2025-03-14T14:50:12.577405+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812577,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T14:50:12.577447+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812577,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T14:50:12.577488+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741963812577,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:50:12.577602+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812577,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:50:12.577690+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812577,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users"} 2025-03-14T14:50:12.577778+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812577,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-slack-channel-invite-users schema, filtered out"} 2025-03-14T14:50:12.577854+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741963812577,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users finished"} 2025-03-14T14:50:12.588492+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812588,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:50:12.588608+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812588,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:50:12.590816+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812590,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:50:12.592829+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812592,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:50:12.594738+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812594,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:50:12.604290+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812604,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-scheduled-activity-executed for payload : {\"createdAt\":\"2025-03-14T14:50:12.604Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"type\":\"COMM\",\"message\":\"Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"audience\":[{\"id\":\"C05U9CBHX8D\",\"name\":\"tce-core-platform\"},\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\",\"gsm@salesforce.com\"],\"offsetUnit\":\"m\",\"isRecurring\":false,\"offsetValue\":3,\"inheritedFromTeamConfig\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\"}},\"conditions\":{\"all\":[{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"servicesImpacted\",\"value\":[\"Core 1P\",\"Foundations\",\"Core Live on Falcon\"],\"errors\":{},\"operator\":\"arrayContainsArray\"}]},\"id\":\"dcdcc1de-c2ca-4517-9da7-d16f7d16644c\",\"slackChannelId\":\"C08HTQWFF8T\"},\"client\":\"icc-rule-engine\"}"} 2025-03-14T14:50:12.604297+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812604,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-scheduled-activity-executed - undefined"} 2025-03-14T14:50:12.604298+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812604,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-scheduled-activity-executed\"}}"} 2025-03-14T14:50:12.604318+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812604,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-scheduled-activity-executed\"}}"} 2025-03-14T14:50:12.604376+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741963812604,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:50:12.604424+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812604,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to topic 'incident': {\"createdAt\":\"2025-03-14T14:50:12.604Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"type\":\"COMM\",\"message\":\"Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"audience\":[{\"id\":\"C05U9CBHX8D\",\"name\":\"tce-core-platform\"},\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\",\"gsm@salesforce.com\"],\"offsetUnit\":\"m\",\"isRecurring\":false,\"offsetValue\":3,\"inheritedFromTeamConfig\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\"}},\"conditions\":{\"all\":[{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"servicesImpacted\",\"value\":[\"Core 1P\",\"Foundations\",\"Core Live on Falcon\"],\"errors\":{},\"operator\":\"arrayContainsArray\"}]},\"id\":\"dcdcc1de-c2ca-4517-9da7-d16f7d16644c\",\"slackChannelId\":\"C08HTQWFF8T\"},\"client\":\"icc-rule-engine\"}"} 2025-03-14T14:50:12.604447+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741963812604,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to Kafka topic 'incident'"} 2025-03-14T14:50:12.604473+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812604,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-scheduled-activity-executed - undefined"} 2025-03-14T14:50:12.604474+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812604,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.07876700162887573\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-scheduled-activity-executed\"}}"} 2025-03-14T14:50:12.604496+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812604,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.07876700162887573\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-scheduled-activity-executed\"}}"} 2025-03-14T14:50:12.604519+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741963812604,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:50:12.604680+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741963812604,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T14:50:12.616289+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812616,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"ActionService.runOnJobCompletion (src/service/action/action.service.ts:109:12)","msg":"[RuleEngine] Rule executed for incident: c3491190-f157-4c72-8db8-2885f47aaefa and Action type: COMM"} 2025-03-14T14:50:12.653466+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812653,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:50:12.653562+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741963812653,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-scheduled-activity-executed' for consumer group='icc-rest'"} 2025-03-14T14:50:12.653580+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812653,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:50:12.604Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"type\":\"COMM\",\"message\":\"Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"audience\":[{\"id\":\"C05U9CBHX8D\",\"name\":\"tce-core-platform\"},\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\",\"gsm@salesforce.com\"],\"offsetUnit\":\"m\",\"isRecurring\":false,\"offsetValue\":3,\"inheritedFromTeamConfig\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\"}},\"conditions\":{\"all\":[{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"servicesImpacted\",\"value\":[\"Core 1P\",\"Foundations\",\"Core Live on Falcon\"],\"errors\":{},\"operator\":\"arrayContainsArray\"}]},\"id\":\"dcdcc1de-c2ca-4517-9da7-d16f7d16644c\",\"slackChannelId\":\"C08HTQWFF8T\"},\"client\":\"icc-rule-engine\"}"} 2025-03-14T14:50:12.653583+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812653,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-executed\"}}"} 2025-03-14T14:50:12.653615+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812653,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-executed\"}}"} 2025-03-14T14:50:12.653681+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741963812653,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:50:12.653774+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812653,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:50:12.653863+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812653,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-scheduled-activity-executed"} 2025-03-14T14:50:12.653941+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963812653,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-scheduled-activity-executed schema, filtered out"} 2025-03-14T14:50:12.654024+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741963812653,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-scheduled-activity-executed finished"} 2025-03-14T14:50:13.798042+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963813797,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:50:13.800722+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963813800,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:50:13.801595+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963813800,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:50:13.803746+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963813803,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:50:13.934499+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963813934,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:50:13.934679+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963813934,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:50:13.937234+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963813936,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources 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49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963813797,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T14:50:13.946577+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963813946,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":187.45217599999998,\"method\":\"GET\",\"path\":\"/api/v1/incidents/c3491190-f157-4c72-8db8-2885f47aaefa?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T14:50:13.946661+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741963813946,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:50:13.948149+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] 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{"level":20,"time":1741963843136,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:50:43.140015+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963843139,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:50:43.140140+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963843140,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:50:43.142247+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963843142,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:50:43.317451+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963843136,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T14:50:43.317454+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963843317,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': 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c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:50:43.344033+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963843343,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:50:43.346252+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963843346,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:50:43.348436+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] 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{\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":277.195631,\"method\":\"GET\",\"path\":\"/api/v1/incidents/c3491190-f157-4c72-8db8-2885f47aaefa?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T14:50:43.356633+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741963843356,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:50:43.357892+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] 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2025-03-14T14:52:27.157501+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963947157,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14658265088,\"uptime\":1783322.54,\"totalMem\":16484134912,\"loadavg\":[0.05,0.09,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11403840,\"nice\":4920,\"sys\":1439510,\"idle\":1767595710,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11135580,\"nice\":3430,\"sys\":1430800,\"idle\":1768364970,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11331750,\"nice\":2660,\"sys\":1401130,\"idle\":1768285050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1741963947157,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:52:28.213528+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741963948213,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14658265088,\"uptime\":1783323.59,\"totalMem\":16484134912,\"loadavg\":[0.05,0.09,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11403840,\"nice\":4920,\"sys\":1439510,\"idle\":1767596760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":257.90554499999996,\"method\":\"GET\",\"path\":\"/api/v1/incidents?pageSize=1000&status=New%2CInProgress%2CResolved%2CClosed%2CClosed+-+Not+Valid%2CClosed+-+Duplicate&include=problem\",\"statusCode\":200}}"} 2025-03-14T14:53:22.163738+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741964002163,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:53:22.199718+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741964002199,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":879,"method":"GET","url":"/api/v1/incidents?pageSize=1000&status=New%2CInProgress%2CResolved%2CClosed%2CClosed+-+Not+Valid%2CClosed+-+Duplicate&include=problem","query":{"pageSize":"1000","status":"New,InProgress,Resolved,Closed,Closed - Not Valid,Closed - Duplicate","include":"problem"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":56442},"res":{"statusCode":200,"headers":"***"},"responseTime":293,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T14:54:13.518288+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964053518,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":26.749671,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":304}}"} 2025-03-14T14:54:13.518300+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741964053518,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:54:13.518765+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741964053518,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":881,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":22298},"res":{"statusCode":304,"headers":"***"},"responseTime":26,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T14:54:13.721572+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964053721,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:54:13.724682+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964053724,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:54:13.724844+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964053724,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:54:13.727220+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964053727,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:54:46.791024+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964086790,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":27.97536,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T14:54:46.791074+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741964086791,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:54:46.791689+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741964086791,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":883,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":63124},"res":{"statusCode":200,"headers":"***"},"responseTime":28,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T14:54:46.799308+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964086799,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":5.105671,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T14:54:46.799352+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741964086799,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:54:46.800504+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741964086800,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":884,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":63124},"res":{"statusCode":200,"headers":"***"},"responseTime":6,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T14:54:46.887633+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964086887,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:54:46.889533+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964086889,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:54:46.889691+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964086889,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:54:46.891643+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964086891,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:54:46.899417+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964086899,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:54:46.899565+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964086899,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:54:46.901674+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964086901,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:54:46.904051+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964086840,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T14:54:46.904052+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964086903,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":100.98731099999999,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08HTQWFF8T\",\"statusCode\":200}}"} 2025-03-14T14:54:46.904112+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741964086904,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:54:46.904756+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741964086904,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":885,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08HTQWFF8T","query":{"slackChannelId":"C08HTQWFF8T"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":63124},"res":{"statusCode":200,"headers":"***"},"responseTime":101,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T14:55:27.157504+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964127157,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14663323648,\"uptime\":1783502.54,\"totalMem\":16484134912,\"loadavg\":[0.04,0.06,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T14:56:00.493582+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964160493,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.872323,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-14T14:56:00.493606+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741964160493,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:56:00.494231+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741964160493,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":887,"method":"GET","url":"/alive","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":45016},"res":{"statusCode":200,"headers":"***"},"responseTime":0,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T14:56:09.465232+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741964169465,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T14:56:09.466664+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741964169466,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T14:56:28.213545+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964188213,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14661566464,\"uptime\":1783563.59,\"totalMem\":16484134912,\"loadavg\":[0.04,0.06,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11405370,\"nice\":4920,\"sys\":1439650,\"idle\":1767834660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11137030,\"nice\":3430,\"sys\":1430980,\"idle\":1768604050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11332700,\"nice\":2660,\"sys\":1401280,\"idle\":1768524630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1741964188213,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:58:28.213512+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964308213,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14661640192,\"uptime\":1783683.59,\"totalMem\":16484134912,\"loadavg\":[0.09,0.07,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11405890,\"nice\":4920,\"sys\":1439710,\"idle\":1767953640,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2.90GHz\",\"speed\":0,\"times\":{\"user\":11083090,\"nice\":2480,\"sys\":1433170,\"idle\":1768673960,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6024,\"sum\":59625}}}"} 2025-03-14T14:58:28.213567+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741964308213,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:58:51.779949+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964331779,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:58:51.780363+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964331358,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T14:58:51.780364+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741964331780,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-rest'"} 2025-03-14T14:58:51.780447+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964331780,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent 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user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}]}},\"requestId\":\"ol6e3j-6sqfa4-x97mdr-nl2ca-1741964330354\",\"client\":\"icc-ui\"}"} 2025-03-14T14:58:51.780448+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964331780,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T14:58:51.780480+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964331780,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T14:58:51.780560+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741964331780,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:58:51.780707+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964331780,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:58:51.780878+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964331780,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-incident-updated"} 2025-03-14T14:58:51.780976+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964331780,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-incident-updated schema, filtered out"} 2025-03-14T14:58:51.781090+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741964331780,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-updated finished"} 2025-03-14T14:58:51.781851+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964331781,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:58:51.782484+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964331781,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:58:51.784695+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964331784,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:58:51.786785+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964331786,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:58:51.788676+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964331788,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:58:51.795112+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964331795,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":491.788078,\"method\":\"GET\",\"path\":\"/api/v1/incidents/c3491190-f157-4c72-8db8-2885f47aaefa?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T14:58:51.795167+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741964331795,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:58:51.796466+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741964331796,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":888,"method":"GET","url":"/api/v1/incidents/c3491190-f157-4c72-8db8-2885f47aaefa?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":21526},"res":{"statusCode":200,"headers":"***"},"responseTime":493,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T14:59:47.283983+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741964387282,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T14:59:47.283986+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741964387283,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T15:00:27.157521+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964427157,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14660661248,\"uptime\":1783802.54,\"totalMem\":16484134912,\"loadavg\":[0.17,0.09,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11406620,\"nice\":4920,\"sys\":1439790,\"idle\":1768071760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1741964470514,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T15:07:27.157526+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741964847157,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14659026944,\"uptime\":1784222.54,\"totalMem\":16484134912,\"loadavg\":[0.03,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11408600,\"nice\":4920,\"sys\":1440060,\"idle\":1768488420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11141230,\"nice\":3430,\"sys\":1431330,\"idle\":1769257800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU 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49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741965002341,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":906,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":65296},"res":{"statusCode":200,"headers":"***"},"responseTime":28,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T15:10:27.157524+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741965027157,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14661373952,\"uptime\":1784402.54,\"totalMem\":16484134912,\"loadavg\":[0.19,0.09,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T15:11:12.241019+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741965072240,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T15:11:12.242459+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741965072242,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T15:14:28.213568+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741965268213,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14657515520,\"uptime\":1784643.59,\"totalMem\":16484134912,\"loadavg\":[0.04,0.07,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1741965928217,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:26:15.221952+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741965975221,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T15:26:15.223462+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741965975223,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T15:26:27.157527+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741965987157,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': 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2025-03-14T15:28:27.157524+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741966107157,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14656872448,\"uptime\":1785482.54,\"totalMem\":16484134912,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11417810,\"nice\":4920,\"sys\":1440860,\"idle\":1769736220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11149680,\"nice\":3430,\"sys\":1432280,\"idle\":1770506920,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11343850,\"nice\":2660,\"sys\":1402770,\"idle\":1770428080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1741966107157,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:28:28.217515+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741966108217,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14656872448,\"uptime\":1785483.6,\"totalMem\":16484134912,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11417810,\"nice\":4920,\"sys\":1440860,\"idle\":1769737270,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":20,"time":1741966339136,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T15:32:19.137735+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741966339137,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T15:32:19.139858+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741966339139,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T15:32:19.301565+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741966339301,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T15:32:19.301705+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741966339301,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T15:32:19.304164+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741966339303,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T15:32:19.306601+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741966339306,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T15:32:19.308759+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741966339308,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber 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{\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":268.610614,\"method\":\"GET\",\"path\":\"/api/v1/incidents/c3491190-f157-4c72-8db8-2885f47aaefa?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T15:32:19.316991+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741966339316,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:32:19.318636+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741966339318,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":936,"method":"GET","url":"/api/v1/incidents/c3491190-f157-4c72-8db8-2885f47aaefa?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":39842},"res":{"statusCode":200,"headers":"***"},"responseTime":270,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T15:33:28.217522+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741966408217,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is 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2025-03-14T15:36:28.217536+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741966588217,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14659383296,\"uptime\":1785963.6,\"totalMem\":16484134912,\"loadavg\":[0.1,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11421070,\"nice\":4920,\"sys\":1441150,\"idle\":1770212930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11152770,\"nice\":3430,\"sys\":1432530,\"idle\":1770984010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11346660,\"nice\":2660,\"sys\":1403000,\"idle\":1770905520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1741966588217,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:37:04.443520+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741966624443,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":479.40275399999996,\"method\":\"GET\",\"path\":\"/api/v1/scrumTeams/membership/005EE0000036OltYAE\",\"statusCode\":304}}"} 2025-03-14T15:37:04.443646+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741966624443,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:37:04.444699+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741966624444,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":943,"method":"GET","url":"/api/v1/scrumTeams/membership/005EE0000036OltYAE","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":25132},"res":{"statusCode":304,"headers":"***"},"responseTime":480,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T15:37:48.975430+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741966668975,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T15:37:48.975724+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741966668975,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-rest'"} 2025-03-14T15:37:48.975785+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741966668975,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T15:37:48.966Z\",\"user\":{\"id\":\"85e97df1-8640-4ca2-996b-11a94f3d5a86\",\"email\":\"fhealy@salesforce.com\",\"active\":true,\"name\":\"Frank Healy\",\"firstName\":\"Frank\",\"lastName\":\"Healy\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000gywDIAQ\",\"slackUserId\":\"WC9SX6ACA\",\"createdBy\":\"fhealy@salesforce.com\",\"modifiedBy\":\"fhealy@salesforce.com\",\"createdAt\":\"2022-06-01T15:03:32.629Z\",\"modifiedAt\":\"2022-06-01T15:03:32.629Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C05U9CBHX8D\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"},{\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"f47d5642-56cd-46f3-a121-9d3453327b4f\",\"sequenceNumber\":4}}"} 2025-03-14T15:37:48.975786+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741966668975,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T15:37:48.975818+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741966668975,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T15:37:48.975900+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741966668975,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:37:48.976047+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741966668975,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T15:37:48.976153+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741966668976,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-internal-comms-response"} 2025-03-14T15:37:48.997177+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741966668996,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"InternalCommsEventProcessor.processEvent (src/kafka/processor/iccRest/internalCommsEventProcessor.ts:22:12)","msg":" Handle process event icc-internal-comms-response in CommsEventProcessor for payload : {\"createdAt\":\"2025-03-14T15:37:48.966Z\",\"user\":{\"id\":\"85e97df1-8640-4ca2-996b-11a94f3d5a86\",\"email\":\"fhealy@salesforce.com\",\"active\":true,\"name\":\"Frank Healy\",\"firstName\":\"Frank\",\"lastName\":\"Healy\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000gywDIAQ\",\"slackUserId\":\"WC9SX6ACA\",\"createdBy\":\"fhealy@salesforce.com\",\"modifiedBy\":\"fhealy@salesforce.com\",\"createdAt\":\"2022-06-01T15:03:32.629Z\",\"modifiedAt\":\"2022-06-01T15:03:32.629Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C05U9CBHX8D\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"},{\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"f47d5642-56cd-46f3-a121-9d3453327b4f\",\"sequenceNumber\":4}}"} 2025-03-14T15:37:48.997336+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741966668997,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"InternalCommsEventProcessor.handleCommsResponse (src/kafka/processor/iccRest/internalCommsEventProcessor.ts:44:14)","msg":"[InternalCommsEventProcessor.processEvent] Updating delivery status: {\"notification\":\"C05U9CBHX8D\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}"} 2025-03-14T15:37:49.018756+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741966669018,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"InternalCommsEventProcessor.handleCommsResponse (src/kafka/processor/iccRest/internalCommsEventProcessor.ts:44:14)","msg":"[InternalCommsEventProcessor.processEvent] Updating delivery status: {\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}"} 2025-03-14T15:37:49.033184+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741966669032,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"} 2025-03-14T15:38:27.157562+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741966707157,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14650445824,\"uptime\":1786082.54,\"totalMem\":16484134912,\"loadavg\":[0.01,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11421980,\"nice\":4920,\"sys\":1441250,\"idle\":1770330650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11154530,\"nice\":3430,\"sys\":1432640,\"idle\":1771101530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11347150,\"nice\":2660,\"sys\":1403090,\"idle\":1771023480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T15:46:19.260313+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741967179260,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T15:46:19.261778+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741967179261,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T15:47:27.157513+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741967247157,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14658035712,\"uptime\":1786622.54,\"totalMem\":16484134912,\"loadavg\":[0.04,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T15:49:49.126189+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741967389126,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":28.938592999999997,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":304}}"} 2025-03-14T15:49:49.126218+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741967389126,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:49:49.126710+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741967389126,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":958,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":34652},"res":{"statusCode":304,"headers":"***"},"responseTime":29,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T15:49:49.486681+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741967389486,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":235.92165699999998,\"method\":\"GET\",\"path\":\"/api/v1/incidents?pageSize=1000&status=New%2CInProgress%2CResolved%2CClosed%2CClosed+-+Not+Valid%2CClosed+-+Duplicate&include=problem\",\"statusCode\":200}}"} 2025-03-14T15:49:49.486727+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741967389486,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:49:49.524036+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741967389523,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":959,"method":"GET","url":"/api/v1/incidents?pageSize=1000&status=New%2CInProgress%2CResolved%2CClosed%2CClosed+-+Not+Valid%2CClosed+-+Duplicate&include=problem","query":{"pageSize":"1000","status":"New,InProgress,Resolved,Closed,Closed - Not Valid,Closed - Duplicate","include":"problem"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":34652},"res":{"statusCode":200,"headers":"***"},"responseTime":272,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request 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2025-03-14T16:01:27.157513+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968087157,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14662918144,\"uptime\":1787462.54,\"totalMem\":16484134912,\"loadavg\":[0.02,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11429810,\"nice\":4920,\"sys\":1442270,\"idle\":1771700090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11165350,\"nice\":3430,\"sys\":1433660,\"idle\":1772468930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11356360,\"nice\":2660,\"sys\":1404060,\"idle\":1772391860,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11626320,\"nice\":2960,\"sys\":1437570,\"idle\":1771553200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11094900,\"nice\":4030,\"sys\":1400040,\"idle\":1772714130,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11226090,\"nice\":3610,\"sys\":1451760,\"idle\":1772419040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11148380,\"nice\":2820,\"sys\":1416230,\"idle\":1772594340,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11100940,\"nice\":2480,\"sys\":1435800,\"idle\":1772427790,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6000,\"sum\":59628}}}"} 2025-03-14T16:01:27.157586+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968087157,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:01:28.217490+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968088217,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14662660096,\"uptime\":1787463.6,\"totalMem\":16484134912,\"loadavg\":[0.02,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11429810,\"nice\":4920,\"sys\":1442280,\"idle\":1771701150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11165350,\"nice\":3430,\"sys\":1433660,\"idle\":1772469980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11356360,\"nice\":2660,\"sys\":1404060,\"idle\":1772392910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11626340,\"nice\":2960,\"sys\":1437570,\"idle\":1771554240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11094900,\"nice\":4030,\"sys\":1400040,\"idle\":1772715190,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11226090,\"nice\":3610,\"sys\":1451760,\"idle\":1772420090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11148390,\"nice\":2820,\"sys\":1416230,\"idle\":1772595390,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11100940,\"nice\":2480,\"sys\":1435800,\"idle\":1772428850,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":7310,\"sum\":59133}}}"} 2025-03-14T16:01:28.217516+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968088217,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:03:27.157492+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968207157,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14654107648,\"uptime\":1787582.54,\"totalMem\":16484134912,\"loadavg\":[0.07,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11430380,\"nice\":4920,\"sys\":1442340,\"idle\":1771819350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11165850,\"nice\":3430,\"sys\":1433730,\"idle\":1772587960,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11357170,\"nice\":2660,\"sys\":1404150,\"idle\":1772510880,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11626790,\"nice\":2960,\"sys\":1437680,\"idle\":1771672380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11095390,\"nice\":4030,\"sys\":1400150,\"idle\":1772833330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11226510,\"nice\":3610,\"sys\":1451850,\"idle\":1772538220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11149090,\"nice\":2820,\"sys\":1416300,\"idle\":1772713380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11101380,\"nice\":2480,\"sys\":1435880,\"idle\":1772547030,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":5994,\"sum\":59625}}}"} 2025-03-14T16:03:27.157575+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968207157,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:03:28.217575+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968208217,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14654881792,\"uptime\":1787583.6,\"totalMem\":16484134912,\"loadavg\":[0.07,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11430380,\"nice\":4920,\"sys\":1442340,\"idle\":1771820400,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11165860,\"nice\":3430,\"sys\":1433730,\"idle\":1772589010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11357180,\"nice\":2660,\"sys\":1404150,\"idle\":1772511940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11626790,\"nice\":2960,\"sys\":1437680,\"idle\":1771673430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11095390,\"nice\":4030,\"sys\":1400150,\"idle\":1772834380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11226510,\"nice\":3610,\"sys\":1451850,\"idle\":1772539270,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11149110,\"nice\":2820,\"sys\":1416300,\"idle\":1772714430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11101380,\"nice\":2480,\"sys\":1435880,\"idle\":1772548080,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":7373,\"sum\":59066}}}"} 2025-03-14T16:03:28.217645+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968208217,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:03:54.729924+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234729,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:54.730048+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234729,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:54.732073+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234731,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T16:03:54.732281+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234732,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:54.733788+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234733,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T16:03:54.742260+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968234742,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.handleWorkItemForIncident (src/service/incident/incident.service.ts:1966:14)","msg":"handleWorkItemForIncident remove workItem for c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:54.742434+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234742,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:54.744485+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234744,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T16:03:54.744741+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234744,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:54.746208+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234746,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T16:03:54.746363+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234746,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.removeWorkItem (src/repository/workItem/workItem.repository.ts:33:12)","msg":"removeWorkItem c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T16:03:54.746593+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968234746,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.patchUsdResources (src/service/usdResource/usdResource.service.ts:106:14)","msg":"[usdResource.service.patchUsdResources] for incidentId c3491190-f157-4c72-8db8-2885f47aaefa and data []"} 2025-03-14T16:03:54.746755+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234746,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:54.748342+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234748,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T16:03:54.748631+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968234748,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.patchDeleteUsdResources (src/service/usdResource/usdResource.service.ts:335:12)","msg":"[usdResource.service.patchDeleteUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:54.748826+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968234748,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.deleteUsdResources (src/service/usdResource/usdResource.service.ts:296:12)","msg":"[usdResource.service.deleteUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:54.775189+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968234774,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.deleteUsdResources (src/service/usdResource/usdResource.service.ts:307:14)","msg":"[usdResource.service.deleteUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa: no ids or value is undefined"} 2025-03-14T16:03:54.775302+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968234775,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.deleteUsdResources (src/service/usdResource/usdResource.service.ts:311:14)","msg":"[usdResource.service deleteUsdResources] gusUsdIds dto in payload to kafka: {\n \"ids\": []\n}"} 2025-03-14T16:03:54.775645+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234775,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-usd-resource-deleted for payload : {\"createdAt\":\"2025-03-14T16:03:54.775Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"kg3tef-mgvnu-6riuyt-5u54b-1741968233944\",\"client\":\"icc-ui\"}"} 2025-03-14T16:03:54.775649+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234775,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-usd-resource-deleted - undefined"} 2025-03-14T16:03:54.775650+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234775,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T16:03:54.775682+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234775,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T16:03:54.775783+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968234775,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:03:54.775924+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234775,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to topic 'incident': {\"createdAt\":\"2025-03-14T16:03:54.775Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"kg3tef-mgvnu-6riuyt-5u54b-1741968233944\",\"client\":\"icc-ui\"}"} 2025-03-14T16:03:54.775969+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968234775,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to Kafka topic 'incident'"} 2025-03-14T16:03:54.775974+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234775,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-usd-resource-deleted - undefined"} 2025-03-14T16:03:54.775975+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234775,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.1961270049214363\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T16:03:54.776003+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234775,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.1961270049214363\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T16:03:54.776033+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968234776,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:03:54.776263+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968234776,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T16:03:54.776423+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968234776,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.patchUpsertUsdResources (src/service/usdResource/usdResource.service.ts:350:12)","msg":"[usdResource.service.patchUpsertUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:54.776699+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968234776,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.createUsdResources (src/service/usdResource/usdResource.service.ts:54:12)","msg":"[usdResource.service.createUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa to create []"} 2025-03-14T16:03:54.776851+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968234776,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.createUsdResources (src/service/usdResource/usdResource.service.ts:83:12)","msg":"[usdResource.service.createUsdResources] []"} 2025-03-14T16:03:54.777020+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234776,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.createUsdResources (src/service/usdResource/usdResource.service.ts:87:12)","msg":"[usdResource.service.createUsdResources] response: []"} 2025-03-14T16:03:54.784172+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234784,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:54.784451+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968234784,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-rest'"} 2025-03-14T16:03:54.784505+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234784,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:03:54.775Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"kg3tef-mgvnu-6riuyt-5u54b-1741968233944\",\"client\":\"icc-ui\"}"} 2025-03-14T16:03:54.784505+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234784,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T16:03:54.784534+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234784,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T16:03:54.784584+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968234784,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:03:54.784693+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234784,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:54.784779+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234784,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted"} 2025-03-14T16:03:54.784858+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234784,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-usd-resource-deleted schema, filtered out"} 2025-03-14T16:03:54.784935+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968234784,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"} 2025-03-14T16:03:54.799463+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234799,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-usd-resource-created for payload : {\"createdAt\":\"2025-03-14T16:03:54.799Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\"},\"eventObj\":[],\"requestId\":\"kg3tef-mgvnu-6riuyt-5u54b-1741968233944\",\"client\":\"icc-ui\"}"} 2025-03-14T16:03:54.799464+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234799,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-usd-resource-created - undefined"} 2025-03-14T16:03:54.799464+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234799,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T16:03:54.799492+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234799,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T16:03:54.799547+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968234799,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:03:54.799644+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234799,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to topic 'incident': {\"createdAt\":\"2025-03-14T16:03:54.799Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\"},\"eventObj\":[],\"requestId\":\"kg3tef-mgvnu-6riuyt-5u54b-1741968233944\",\"client\":\"icc-ui\"}"} 2025-03-14T16:03:54.799670+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968234799,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to Kafka topic 'incident'"} 2025-03-14T16:03:54.799691+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234799,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-usd-resource-created - undefined"} 2025-03-14T16:03:54.799691+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234799,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.12485300004482269\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T16:03:54.799713+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234799,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.12485300004482269\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T16:03:54.799742+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968234799,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:03:54.799895+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968234799,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T16:03:54.807353+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234807,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:54.807571+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968234807,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-rest'"} 2025-03-14T16:03:54.807612+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234807,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:03:54.799Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\"},\"eventObj\":[],\"requestId\":\"kg3tef-mgvnu-6riuyt-5u54b-1741968233944\",\"client\":\"icc-ui\"}"} 2025-03-14T16:03:54.807613+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234807,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T16:03:54.807634+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234807,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T16:03:54.807679+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968234807,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:03:54.807783+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234807,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:54.807878+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234807,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-created"} 2025-03-14T16:03:54.807947+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234807,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-usd-resource-created schema, filtered out"} 2025-03-14T16:03:54.808026+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968234807,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"} 2025-03-14T16:03:54.835687+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234835,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:54.838363+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234838,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T16:03:54.838503+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234838,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:54.839912+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234839,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T16:03:54.857490+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234857,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:54.857545+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234835,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T16:03:54.857545+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968234857,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-rest'"} 2025-03-14T16:03:54.857558+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234857,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:03:54.808Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"responses\":[]}"} 2025-03-14T16:03:54.857590+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234857,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T16:03:54.857596+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234857,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T16:03:54.857664+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968234857,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:03:54.857764+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234857,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:54.857842+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234857,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-response"} 2025-03-14T16:03:54.870258+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234870,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceEventProcessor.processEvent (src/kafka/processor/iccRest/usdResourceEventProcessor.ts:22:12)","msg":"[UsdResourceEventProcessor] Handle process event icc-usd-resource-response for payload {\"createdAt\":\"2025-03-14T16:03:54.808Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"responses\":[]}"} 2025-03-14T16:03:54.870400+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234870,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:369:16)","msg":"[asyncHandler.handleUsdResourcePatched] update for c3491190-f157-4c72-8db8-2885f47aaefa - {\"createdAt\":\"2025-03-14T16:03:54.808Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"responses\":[]}"} 2025-03-14T16:03:54.870533+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234870,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:54.874758+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234874,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T16:03:54.874891+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234874,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:391:16)","msg":"[asyncHandler.handleUsdResourcePatched] matching response USD resources to existing entries: []"} 2025-03-14T16:03:54.875014+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":40,"time":1741968234874,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:437:18)","msg":"[asyncHandler.handleUsdResourcePatched] nothing to patch for c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:54.875809+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968234875,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"} 2025-03-14T16:03:54.974901+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234974,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:54.975016+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234974,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:54.976538+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234976,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T16:03:54.978428+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968234978,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:55.233060+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968235232,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:55.235318+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968235235,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T16:03:55.235451+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968235235,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:55.237040+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968235236,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T16:03:55.359385+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968235358,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:55.359386+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968235358,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:55.361009+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968235360,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T16:03:55.362658+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968235362,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:55.364338+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968235364,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T16:03:55.375356+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968235375,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-incident-updated for payload : {\"createdAt\":\"2025-03-14T16:03:55.201Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"name\":\"Maeve Coleman\",\"email\":\"maeve.coleman@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\",\"usdResources\":[]},\"changes\":{\"description\":[\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null}],\"1\":[null,{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}]},\"rootCause\":[\"\",\"Change\"]},\"requestId\":\"kg3tef-mgvnu-6riuyt-5u54b-1741968233944\",\"client\":\"icc-ui\"}"} 2025-03-14T16:03:55.375357+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968235232,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T16:03:55.375357+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968235375,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-incident-updated - undefined"} 2025-03-14T16:03:55.375360+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968235375,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T16:03:55.375421+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968235375,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T16:03:55.375546+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968235375,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:03:55.375730+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968235375,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to topic 'incident': {\"createdAt\":\"2025-03-14T16:03:55.201Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"name\":\"Maeve Coleman\",\"email\":\"maeve.coleman@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\",\"usdResources\":[]},\"changes\":{\"description\":[\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null}],\"1\":[null,{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}]},\"rootCause\":[\"\",\"Change\"]},\"requestId\":\"kg3tef-mgvnu-6riuyt-5u54b-1741968233944\",\"client\":\"icc-ui\"}"} 2025-03-14T16:03:55.375762+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968235375,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to Kafka topic 'incident'"} 2025-03-14T16:03:55.375780+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968235375,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-incident-updated - undefined"} 2025-03-14T16:03:55.375780+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968235375,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.2207220047712326\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T16:03:55.375808+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968235375,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.2207220047712326\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T16:03:55.375837+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968235375,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:03:55.376021+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968235375,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T16:03:55.377357+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968235377,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":687.3947929999999,\"method\":\"PATCH\",\"path\":\"/api/v1/incidents/c3491190-f157-4c72-8db8-2885f47aaefa\",\"statusCode\":200}}"} 2025-03-14T16:03:55.377418+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968235377,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:03:55.379003+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968235378,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":966,"method":"PATCH","url":"/api/v1/incidents/c3491190-f157-4c72-8db8-2885f47aaefa","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":60606},"res":{"statusCode":200,"headers":"***"},"responseTime":688,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T16:03:55.383312+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968235383,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:55.383772+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968235383,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-rest'"} 2025-03-14T16:03:55.383872+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968235383,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:03:55.201Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"name\":\"Maeve Coleman\",\"email\":\"maeve.coleman@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\",\"usdResources\":[]},\"changes\":{\"description\":[\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null}],\"1\":[null,{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}]},\"rootCause\":[\"\",\"Change\"]},\"requestId\":\"kg3tef-mgvnu-6riuyt-5u54b-1741968233944\",\"client\":\"icc-ui\"}"} 2025-03-14T16:03:55.383873+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968235383,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T16:03:55.383897+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968235383,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T16:03:55.383966+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968235383,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:03:55.384089+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968235383,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:55.384222+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968235384,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-incident-updated"} 2025-03-14T16:03:55.384324+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968235384,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-incident-updated schema, filtered out"} 2025-03-14T16:03:55.384431+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968235384,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-updated finished"} 2025-03-14T16:03:59.905715+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968239905,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:59.905791+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968239905,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest'"} 2025-03-14T16:03:59.905796+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968239905,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:03:59.856Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"name\":\"Maeve Coleman\",\"email\":\"maeve.coleman@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtHdKYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T16:03:59.856Z\",\"recordId\":\"500EE00001TtHdKYAV\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseNumber\":\"73024826\"},\"changes\":{}}"} 2025-03-14T16:03:59.905806+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968239905,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T16:03:59.905857+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968239905,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T16:03:59.905927+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968239905,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:03:59.906053+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968239905,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:59.906139+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968239906,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-gus-response"} 2025-03-14T16:03:59.907265+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968239907,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:63:12)","msg":" Handle process event icc-gus-response in GusExportEventProcessor for payload : {\"createdAt\":\"2025-03-14T16:03:59.856Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"name\":\"Maeve Coleman\",\"email\":\"maeve.coleman@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtHdKYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T16:03:59.856Z\",\"recordId\":\"500EE00001TtHdKYAV\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseNumber\":\"73024826\"},\"changes\":{}}"} 2025-03-14T16:03:59.907405+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968239907,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:67:16)","msg":"[handleEvent] icc-gus-response for incident id: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:59.907543+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968239907,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.handleGusResponse (src/kafka/processor/iccRest/gusExportEventProcessor.ts:78:12)","msg":"GUS export event: incident_updated"} 2025-03-14T16:03:59.909501+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968239909,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.upsertIncident (src/kafka/processor/iccRest/gusExportEventProcessor.ts:142:14)","msg":"[GusExportEventProcessor.handleIncidentUpsertedEvent] Gus case added to incident c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:59.924398+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":40,"time":1741968239924,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.updateIncidentTransactional (src/service/incident/incident.service.ts:348:14)","msg":"Incident c3491190-f157-4c72-8db8-2885f47aaefa is being force updated."} 2025-03-14T16:03:59.934649+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968239934,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-gus-response finished"} 2025-03-14T16:04:27.157507+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968267157,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14652358656,\"uptime\":1787642.54,\"totalMem\":16484134912,\"loadavg\":[0.02,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11430590,\"nice\":4920,\"sys\":1442390,\"idle\":1771878960,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11166540,\"nice\":3430,\"sys\":1433760,\"idle\":1772647300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11357450,\"nice\":2660,\"sys\":1404160,\"idle\":1772570400,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11627000,\"nice\":2960,\"sys\":1437740,\"idle\":1771731930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11095620,\"nice\":4030,\"sys\":1400220,\"idle\":1772892870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11226770,\"nice\":3610,\"sys\":1451900,\"idle\":1772597780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11149710,\"nice\":2820,\"sys\":1416330,\"idle\":1772772950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11101600,\"nice\":2480,\"sys\":1435930,\"idle\":1772606630,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":5990,\"sum\":59627}}}"} 2025-03-14T16:04:27.157562+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968267157,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:05:00.952088+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":50,"time":1741968300951,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"TeamService.getScrumTeamsForUserId (src/service/team/team.service.ts:215:14)","msg":"No teams found for user 005EE00000JNMbBYAX as member and/or collaborator from salesforce and ICC"} 2025-03-14T16:05:00.952440+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968300952,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":474.815233,\"method\":\"GET\",\"path\":\"/api/v1/scrumTeams/membership/005EE00000JNMbBYAX\",\"statusCode\":304}}"} 2025-03-14T16:05:00.952615+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968300952,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:05:00.953453+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968300953,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":968,"method":"GET","url":"/api/v1/scrumTeams/membership/005EE00000JNMbBYAX","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":17260},"res":{"statusCode":304,"headers":"***"},"responseTime":475,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T16:05:02.043398+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968302043,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":10.12514,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T16:05:02.043428+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968302043,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:05:02.044055+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968302043,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":969,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":17260},"res":{"statusCode":200,"headers":"***"},"responseTime":10,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T16:07:40.426301+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968460425,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:07:40.427074+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968460427,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-rest'"} 2025-03-14T16:07:40.427229+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968460427,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:07:40.295Z\",\"user\":{\"id\":\"85e97df1-8640-4ca2-996b-11a94f3d5a86\",\"email\":\"fhealy@salesforce.com\",\"active\":true,\"name\":\"Frank Healy\",\"firstName\":\"Frank\",\"lastName\":\"Healy\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000gywDIAQ\",\"slackUserId\":\"WC9SX6ACA\",\"createdBy\":\"fhealy@salesforce.com\",\"modifiedBy\":\"fhealy@salesforce.com\",\"createdAt\":\"2022-06-01T15:03:32.629Z\",\"modifiedAt\":\"2022-06-01T15:03:32.629Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:03:59.856Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":5,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WC9SX6ACA\",\"sentBy\":\"Frank Healy\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\n\\nRollback in PROD0 is underway , however there are addition steps that need trouble shooting due to issues being encountered.\",\"needs\":\"NEEDS Peer review of rollback is underway.\"},\"sentAt\":\"2025-03-14T16:07:39.706Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"techcustomerescalation@salesforce.com\",\"gsm@salesforce.com\",\"sitereliability@salesforce.com\"]},\"internalCommsId\":\"6ebedfe3-e36e-45b4-a76e-5336820046e1\",\"allInternalCommsReport\":[{\"sequenceNumber\":5,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WC9SX6ACA\",\"sentBy\":\"Frank Healy\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\n\\nRollback in PROD0 is underway , however there are addition steps that need trouble shooting due to issues being encountered.\",\"needs\":\"NEEDS Peer review of rollback is underway.\"},\"sentAt\":\"2025-03-14T16:07:39.706Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":4,\"severity\":\"Sev 2025-03-14T16:07:40.427229+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] 1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WC9SX6ACA\",\"sentBy\":\"Frank Healy\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\n\\nStagger Rollback in PRO to rollback the SF Proxy change is being evaluated and expected to proceed shortly\",\"needs\":\"Info message has been posted to trust\"},\"sentAt\":\"2025-03-14T15:37:47.574Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":3,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WGF75NAQP\",\"sentBy\":\"Maeve Coleman\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002.\\n\\nNEEDS Evaluate the scope of impact, determine the blast radius of the impact.\",\"actions\":\".\"},\"sentAt\":\"2025-03-14T15:04:48.690Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":2,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"NOT_FOUND_SFDC\",\"sentBy\":\"IncidentCommandCenter\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"duration\":\"13 minutes\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"sentAt\":\"2025-03-14T14:50:11.878Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WV8TM5WP5\",\"sentBy\":\"Krisztian Zsibrek\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"duration\":\"2 minutes\",\"incidentCommander\":\"Krisztian Zsibrek\",\"incidentCommanderSlackUserId\":\"WV8TM5WP5\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\",\"sentAt\":\"2025-03-14T14:39:06.560Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"uk5k5-6r7ifo-inxiq-o644l-1741968458795\",\"client\":\"icc-ui\"}"} 2025-03-14T16:07:40.427230+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968460427,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T16:07:40.427250+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968460427,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T16:07:40.427332+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968460427,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:07:40.427497+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968460427,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:07:40.427616+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968460427,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-internal-comms-request"} 2025-03-14T16:07:40.427734+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968460427,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-internal-comms-request schema, filtered out"} 2025-03-14T16:07:40.427851+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968460427,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-internal-comms-request finished"} 2025-03-14T16:07:40.831416+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968460831,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":62.990257,\"method\":\"GET\",\"path\":\"/api/v1/incidents?impactStartDate=2025-03-13T16%3A07%3A40.528207774Z&pageSize=100\",\"statusCode\":200}}"} 2025-03-14T16:07:40.831461+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968460831,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:07:40.832673+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968460832,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":970,"method":"GET","url":"/api/v1/incidents?impactStartDate=2025-03-13T16%3A07%3A40.528207774Z&pageSize=100","query":{"impactStartDate":"2025-03-13T16:07:40.528207774Z","pageSize":"100"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":56596},"res":{"statusCode":200,"headers":"***"},"responseTime":64,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T16:07:41.024265+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968461023,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:07:41.024579+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968461024,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-rest'"} 2025-03-14T16:07:41.024649+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968461024,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:07:41.015Z\",\"user\":{\"id\":\"85e97df1-8640-4ca2-996b-11a94f3d5a86\",\"email\":\"fhealy@salesforce.com\",\"active\":true,\"name\":\"Frank Healy\",\"firstName\":\"Frank\",\"lastName\":\"Healy\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000gywDIAQ\",\"slackUserId\":\"WC9SX6ACA\",\"createdBy\":\"fhealy@salesforce.com\",\"modifiedBy\":\"fhealy@salesforce.com\",\"createdAt\":\"2022-06-01T15:03:32.629Z\",\"modifiedAt\":\"2022-06-01T15:03:32.629Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:03:59.856Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C05U9CBHX8D\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"},{\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"6ebedfe3-e36e-45b4-a76e-5336820046e1\",\"sequenceNumber\":5}}"} 2025-03-14T16:07:41.024650+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968461024,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T16:07:41.024680+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968461024,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T16:07:41.024762+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968461024,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:07:41.025405+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968461024,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:07:41.025542+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968461025,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-internal-comms-response"} 2025-03-14T16:07:41.026711+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968461026,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"InternalCommsEventProcessor.processEvent (src/kafka/processor/iccRest/internalCommsEventProcessor.ts:22:12)","msg":" Handle process event icc-internal-comms-response in CommsEventProcessor for payload : {\"createdAt\":\"2025-03-14T16:07:41.015Z\",\"user\":{\"id\":\"85e97df1-8640-4ca2-996b-11a94f3d5a86\",\"email\":\"fhealy@salesforce.com\",\"active\":true,\"name\":\"Frank Healy\",\"firstName\":\"Frank\",\"lastName\":\"Healy\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000gywDIAQ\",\"slackUserId\":\"WC9SX6ACA\",\"createdBy\":\"fhealy@salesforce.com\",\"modifiedBy\":\"fhealy@salesforce.com\",\"createdAt\":\"2022-06-01T15:03:32.629Z\",\"modifiedAt\":\"2022-06-01T15:03:32.629Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:03:59.856Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C05U9CBHX8D\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"},{\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"6ebedfe3-e36e-45b4-a76e-5336820046e1\",\"sequenceNumber\":5}}"} 2025-03-14T16:07:41.026889+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968461026,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"InternalCommsEventProcessor.handleCommsResponse (src/kafka/processor/iccRest/internalCommsEventProcessor.ts:44:14)","msg":"[InternalCommsEventProcessor.processEvent] Updating delivery status: {\"notification\":\"C05U9CBHX8D\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}"} 2025-03-14T16:07:41.040142+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968461039,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"InternalCommsEventProcessor.handleCommsResponse (src/kafka/processor/iccRest/internalCommsEventProcessor.ts:44:14)","msg":"[InternalCommsEventProcessor.processEvent] Updating delivery status: {\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}"} 2025-03-14T16:07:41.051879+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968461051,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"} 2025-03-14T16:07:44.042724+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968464042,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":35.56834,\"method\":\"GET\",\"path\":\"/api/v1/incidents?impactStartDate=2025-03-13T16%3A07%3A40.528207774Z&pageSize=100\",\"statusCode\":200}}"} 2025-03-14T16:07:44.042731+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968464042,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:07:44.043808+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968464043,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":973,"method":"GET","url":"/api/v1/incidents?impactStartDate=2025-03-13T16%3A07%3A40.528207774Z&pageSize=100","query":{"impactStartDate":"2025-03-13T16:07:40.528207774Z","pageSize":"100"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":56596},"res":{"statusCode":200,"headers":"***"},"responseTime":36,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T16:07:48.148207+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968468148,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":36.441502,\"method\":\"GET\",\"path\":\"/api/v1/incidents?impactStartDate=2025-03-13T16%3A07%3A40.528207774Z&pageSize=100\",\"statusCode\":200}}"} 2025-03-14T16:07:48.148251+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968468148,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:07:48.149216+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968468148,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":974,"method":"GET","url":"/api/v1/incidents?impactStartDate=2025-03-13T16%3A07%3A40.528207774Z&pageSize=100","query":{"impactStartDate":"2025-03-13T16:07:40.528207774Z","pageSize":"100"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":56596},"res":{"statusCode":200,"headers":"***"},"responseTime":36,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T16:07:57.338819+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968477338,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":38.405666,\"method\":\"GET\",\"path\":\"/api/v1/incidents?impactStartDate=2025-03-13T16%3A07%3A57.265888220Z&pageSize=100\",\"statusCode\":200}}"} 2025-03-14T16:07:57.338870+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968477338,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:07:57.339797+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968477339,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":976,"method":"GET","url":"/api/v1/incidents?impactStartDate=2025-03-13T16%3A07%3A57.265888220Z&pageSize=100","query":{"impactStartDate":"2025-03-13T16:07:57.265888220Z","pageSize":"100"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":51312},"res":{"statusCode":200,"headers":"***"},"responseTime":39,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T16:07:58.445200+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968478445,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":38.434678,\"method\":\"GET\",\"path\":\"/api/v1/incidents?impactStartDate=2025-03-13T16%3A07%3A57.265888220Z&pageSize=100\",\"statusCode\":200}}"} 2025-03-14T16:07:58.445242+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968478445,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:07:58.446213+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968478445,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":977,"method":"GET","url":"/api/v1/incidents?impactStartDate=2025-03-13T16%3A07%3A57.265888220Z&pageSize=100","query":{"impactStartDate":"2025-03-13T16:07:57.265888220Z","pageSize":"100"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":51312},"res":{"statusCode":200,"headers":"***"},"responseTime":38,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T16:08:04.653864+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968484653,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":36.604082999999996,\"method\":\"GET\",\"path\":\"/api/v1/incidents?impactStartDate=2025-03-13T16%3A07%3A57.265888220Z&pageSize=100\",\"statusCode\":200}}"} 2025-03-14T16:08:04.653893+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968484653,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:08:04.654938+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968484654,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":980,"method":"GET","url":"/api/v1/incidents?impactStartDate=2025-03-13T16%3A07%3A57.265888220Z&pageSize=100","query":{"impactStartDate":"2025-03-13T16:07:57.265888220Z","pageSize":"100"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":51312},"res":{"statusCode":200,"headers":"***"},"responseTime":37,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T16:08:26.310916+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968506310,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":20.169648,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":304}}"} 2025-03-14T16:08:26.310938+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968506310,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:08:26.311443+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968506311,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":981,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":63094},"res":{"statusCode":304,"headers":"***"},"responseTime":20,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T16:08:28.217538+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741968508217,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14650757120,\"uptime\":1787883.6,\"totalMem\":16484134912,\"loadavg\":[0.05,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11432020,\"nice\":4920,\"sys\":1442560,\"idle\":1772118230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11167620,\"nice\":3430,\"sys\":1433920,\"idle\":1772886550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11358850,\"nice\":2660,\"sys\":1404330,\"idle\":1772809760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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2025-03-14T16:11:21.284124+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968681284,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:11:21.284563+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741968681284,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":994,"method":"GET","url":"/api/v1/configVars?keys=categories,rootCauses,servicesImpacted","query":{"keys":"categories,rootCauses,servicesImpacted"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":55334},"res":{"statusCode":200,"headers":"***"},"responseTime":4,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T16:11:24.310245+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] 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2025-03-14T16:18:29.163215+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":50,"time":1741969109162,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"TeamService.getScrumTeamsForUserId (src/service/team/team.service.ts:215:14)","msg":"No teams found for user 005EE00000PvKjZYAV as member and/or collaborator from salesforce and ICC"} 2025-03-14T16:18:29.163542+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741969109163,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":428.205131,\"method\":\"GET\",\"path\":\"/api/v1/scrumTeams/membership/005EE00000PvKjZYAV\",\"statusCode\":304}}"} 2025-03-14T16:18:29.163672+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741969109163,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:18:29.164439+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741969109164,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1001,"method":"GET","url":"/api/v1/scrumTeams/membership/005EE00000PvKjZYAV","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":23156},"res":{"statusCode":304,"headers":"***"},"responseTime":429,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T16:19:27.161521+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741969167161,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 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2025-03-14T16:19:28.217554+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741969168217,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14656528384,\"uptime\":1788543.6,\"totalMem\":16484134912,\"loadavg\":[0.14,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11435380,\"nice\":4920,\"sys\":1443000,\"idle\":1772773390,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11170670,\"nice\":3430,\"sys\":1434360,\"idle\":1773541920,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11362580,\"nice\":2660,\"sys\":1404720,\"idle\":1773465090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1741969168217,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:21:28.217498+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741969288217,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14657392640,\"uptime\":1788663.6,\"totalMem\":16484134912,\"loadavg\":[0.2,0.09,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11435800,\"nice\":4920,\"sys\":1443080,\"idle\":1772892620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T16:25:27.161512+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741969527161,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14665666560,\"uptime\":1788902.54,\"totalMem\":16484134912,\"loadavg\":[0.03,0.07,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11436990,\"nice\":4920,\"sys\":1443260,\"idle\":1773130070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11172840,\"nice\":3430,\"sys\":1434630,\"idle\":1773898270,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11364300,\"nice\":2660,\"sys\":1404900,\"idle\":1773821610,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1741969527161,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:26:28.217488+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741969588217,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14659747840,\"uptime\":1788963.6,\"totalMem\":16484134912,\"loadavg\":[0.01,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11437270,\"nice\":4920,\"sys\":1443270,\"idle\":1773190780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T16:29:28.221488+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741969768221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14654291968,\"uptime\":1789143.6,\"totalMem\":16484134912,\"loadavg\":[0.02,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11438000,\"nice\":4920,\"sys\":1443380,\"idle\":1773369550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11173960,\"nice\":3430,\"sys\":1434730,\"idle\":1774137740,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11365370,\"nice\":2660,\"sys\":1405080,\"idle\":1774060890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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app[web.5] {"level":20,"time":1741970054616,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":38.512373,\"method\":\"GET\",\"path\":\"/api/v1/incidents?impactStartDate=2025-03-13T16%3A34%3A13.216662006Z&pageSize=100\",\"statusCode\":200}}"} 2025-03-14T16:34:14.616434+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741970054616,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:34:14.617445+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] 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2025-03-14T16:35:27.161493+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970127161,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14668300288,\"uptime\":1789502.54,\"totalMem\":16484134912,\"loadavg\":[0.12,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11439890,\"nice\":4920,\"sys\":1443620,\"idle\":1773726050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11175580,\"nice\":3430,\"sys\":1434960,\"idle\":1774494190,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11366790,\"nice\":2660,\"sys\":1405310,\"idle\":1774417650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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(src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:37:56.756805+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741970276756,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-rest'"} 2025-03-14T16:37:56.756975+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970276756,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:37:56.745Z\",\"user\":{\"id\":\"85e97df1-8640-4ca2-996b-11a94f3d5a86\",\"email\":\"fhealy@salesforce.com\",\"active\":true,\"name\":\"Frank Healy\",\"firstName\":\"Frank\",\"lastName\":\"Healy\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000gywDIAQ\",\"slackUserId\":\"WC9SX6ACA\",\"createdBy\":\"fhealy@salesforce.com\",\"modifiedBy\":\"fhealy@salesforce.com\",\"createdAt\":\"2022-06-01T15:03:32.629Z\",\"modifiedAt\":\"2022-06-01T15:03:32.629Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:03:59.856Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":6,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WC9SX6ACA\",\"sentBy\":\"Frank Healy\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\\nWe have no reported cases.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\n\\nRollback in PROD0 is complete as of 16:20 and validation confirms issue has been mitigated there.\\nStagger to the remaining FI’s is currently being finalised. ( APAC first apart from Japan , EMEA and then AMER )\",\"needs\":\"NEEDS Rollback to remaining FI’s needs to be executed .\"},\"sentAt\":\"2025-03-14T16:37:56.387Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"techcustomerescalation@salesforce.com\",\"sitereliability@salesforce.com\"]},\"internalCommsId\":\"182d11e8-deef-49d5-b212-521530b02ed7\",\"allInternalCommsReport\":[{\"sequenceNumber\":6,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WC9SX6ACA\",\"sentBy\":\"Frank Healy\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\\nWe have no reported cases.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\n\\nRollback in PROD0 is complete as of 16:20 and validation confirms issue has been mitigated there.\\nStagger to the rema 2025-03-14T16:37:56.756975+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] ining FI’s is currently being finalised. ( APAC first apart from Japan , EMEA and then AMER )\",\"needs\":\"NEEDS Rollback to remaining FI’s needs to be executed .\"},\"sentAt\":\"2025-03-14T16:37:56.387Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":5,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WC9SX6ACA\",\"sentBy\":\"Frank Healy\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\n\\nRollback in PROD0 is underway , however there are addition steps that need trouble shooting due to issues being encountered.\",\"needs\":\"NEEDS Peer review of rollback is underway.\"},\"sentAt\":\"2025-03-14T16:07:39.706Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":4,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WC9SX6ACA\",\"sentBy\":\"Frank Healy\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\n\\nStagger Rollback in PRO to rollback the SF Proxy change is being evaluated and expected to proceed shortly\",\"needs\":\"Info message has been posted to trust\"},\"sentAt\":\"2025-03-14T15:37:47.574Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":3,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WGF75NAQP\",\"sentBy\":\"Maeve Coleman\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002.\\n\\nNEEDS Evaluate the scope of impact, determine the blast radius of the impact.\",\"actions\":\".\"},\"sentAt\":\"2025-03-14T15:04:48.690Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":2,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"NOT_FOUND_SFDC\",\"sentBy\":\"IncidentCommandCenter\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"duration\":\"13 minutes\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"sentAt\":\"2025-03-14T14:50:11.878Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WV8TM5WP5\",\"sentBy\":\"Krisztian Zsibrek\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"duration\":\"2 minutes\",\"incidentCommander\":\"Krisztian Zsibrek\",\"incidentCommanderSlackUserId\":\"WV8TM5WP5\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\",\"sentAt\":\"2025-03-14T14:39:06.560Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"yfsfib-i6a1z-e2o4ge-9uu90i-1741970276014\",\"client\":\"icc-ui\"}"} 2025-03-14T16:37:56.756976+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970276756,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T16:37:56.756994+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970276756,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T16:37:56.757226+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970276757,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:37:56.757318+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970276757,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-internal-comms-request"} 2025-03-14T16:37:56.757403+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970276757,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-internal-comms-request schema, filtered out"} 2025-03-14T16:37:56.757479+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741970276757,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-internal-comms-request finished"} 2025-03-14T16:43:44.788938+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741970624314,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:43:44.788942+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970624788,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":4.2756479999999994,\"method\":\"GET\",\"path\":\"/api/v1/users/alexander.gonzalez@salesforce.com\",\"statusCode\":304}}"} 2025-03-14T16:43:44.789509+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741970624789,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1032,"method":"GET","url":"/api/v1/users/alexander.gonzalez@salesforce.com","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":59008},"res":{"statusCode":304,"headers":"***"},"responseTime":4,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T16:44:27.161528+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970667161,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14664695808,\"uptime\":1790042.54,\"totalMem\":16484134912,\"loadavg\":[0.14,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11442340,\"nice\":4920,\"sys\":1444040,\"idle\":1774261990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11179050,\"nice\":3430,\"sys\":1435300,\"idle\":1775029930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11369050,\"nice\":2660,\"sys\":1405720,\"idle\":1774953680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11640200,\"nice\":2960,\"sys\":1440030,\"idle\":1774111380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11109030,\"nice\":4030,\"sys\":1402630,\"idle\":1775273510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11241330,\"nice\":3610,\"sys\":1453760,\"idle\":1774978860,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11164830,\"nice\":2820,\"sys\":1417900,\"idle\":1775154320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11112590,\"nice\":2480,\"sys\":1437500,\"idle\":1774991190,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5994,\"sum\":59614}}}"} 2025-03-14T16:44:27.161616+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741970667161,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:45:01.867367+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741970668221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:45:01.867370+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970701867,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":57.827256,\"method\":\"GET\",\"path\":\"/api/v1/incidents?pageSize=2\",\"statusCode\":200}}"} 2025-03-14T16:45:01.868995+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741970701867,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1035,"method":"GET","url":"/api/v1/incidents?pageSize=2","query":{"pageSize":"2"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":23450},"res":{"statusCode":200,"headers":"***"},"responseTime":58,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T16:45:27.161544+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970727161,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14668517376,\"uptime\":1790102.54,\"totalMem\":16484134912,\"loadavg\":[0.05,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11442570,\"nice\":4920,\"sys\":1444080,\"idle\":1774321480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11179190,\"nice\":3430,\"sys\":1435350,\"idle\":1775089500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11369350,\"nice\":2660,\"sys\":1405760,\"idle\":1775013280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11640540,\"nice\":2960,\"sys\":1440080,\"idle\":1774170920,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11109270,\"nice\":4030,\"sys\":1402690,\"idle\":1775333050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11241860,\"nice\":3610,\"sys\":1453810,\"idle\":1775038280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11165020,\"nice\":2820,\"sys\":1417950,\"idle\":1775213780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11113100,\"nice\":2480,\"sys\":1437570,\"idle\":1775050610,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5994,\"sum\":59619}}}"} 2025-03-14T16:45:27.161612+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741970727161,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:46:31.340332+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741970791340,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T16:46:31.341769+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741970791341,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T16:47:27.161548+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970847161,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14668349440,\"uptime\":1790222.54,\"totalMem\":16484134912,\"loadavg\":[0.11,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11443330,\"nice\":4920,\"sys\":1444140,\"idle\":1774440400,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11179590,\"nice\":3430,\"sys\":1435430,\"idle\":1775208730,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11370010,\"nice\":2660,\"sys\":1405810,\"idle\":1775132470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11641330,\"nice\":2960,\"sys\":1440210,\"idle\":1774289900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11110070,\"nice\":4030,\"sys\":1402850,\"idle\":1775451910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11242530,\"nice\":3610,\"sys\":1453920,\"idle\":1775157360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11165890,\"nice\":2820,\"sys\":1418040,\"idle\":1775332790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11113450,\"nice\":2480,\"sys\":1437640,\"idle\":1775169780,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6002,\"sum\":59614}}}"} 2025-03-14T16:47:27.161606+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741970847161,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:48:58.629892+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938629,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-swimlane-invite-assignee for payload : {\"createdAt\":\"2025-03-14T16:48:58.629Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"slackChannelId\":\"C08HTQWFF8T\",\"userToInvite\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"}},\"requestId\":\"0k3w4y-g606g8ji-r3fuue-hkud24-1741970937820\",\"client\":\"icc-ui\"}"} 2025-03-14T16:48:58.629899+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741970908221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:48:58.629900+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938629,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-swimlane-invite-assignee - undefined"} 2025-03-14T16:48:58.629901+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938629,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-swimlane-invite-assignee\"}}"} 2025-03-14T16:48:58.629906+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938629,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-swimlane-invite-assignee\"}}"} 2025-03-14T16:48:58.630003+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741970938629,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:48:58.630004+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938629,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to topic 'incident': {\"createdAt\":\"2025-03-14T16:48:58.629Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"slackChannelId\":\"C08HTQWFF8T\",\"userToInvite\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"}},\"requestId\":\"0k3w4y-g606g8ji-r3fuue-hkud24-1741970937820\",\"client\":\"icc-ui\"}"} 2025-03-14T16:48:58.630046+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741970938630,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to Kafka topic 'incident'"} 2025-03-14T16:48:58.630063+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938630,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-swimlane-invite-assignee - undefined"} 2025-03-14T16:48:58.630064+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938630,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.0932840034365654\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-swimlane-invite-assignee\"}}"} 2025-03-14T16:48:58.630096+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938630,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.0932840034365654\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-swimlane-invite-assignee\"}}"} 2025-03-14T16:48:58.630368+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741970938630,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T16:48:58.650589+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741970938650,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SwimlaneService.createAuditAndProduceEvent (src/service/swimlane/swimlane.service.ts:326:12)","msg":"Sending Audit event for c3491190-f157-4c72-8db8-2885f47aaefa: action: icc-swimlane-created - USER: 005B00000018dYUIAY"} 2025-03-14T16:48:58.650787+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938650,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SwimlaneService.createAuditAndProduceEvent (src/service/swimlane/swimlane.service.ts:327:12)","msg":"Audit Info for c3491190-f157-4c72-8db8-2885f47aaefa: action: icc-swimlane-created"} 2025-03-14T16:48:58.650823+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741970938630,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:48:58.650825+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938650,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"}"} 2025-03-14T16:48:58.682412+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938682,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:48:58.682519+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741970938682,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-swimlane-invite-assignee' for consumer group='icc-rest'"} 2025-03-14T16:48:58.682525+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938682,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:48:58.629Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"slackChannelId\":\"C08HTQWFF8T\",\"userToInvite\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"}},\"requestId\":\"0k3w4y-g606g8ji-r3fuue-hkud24-1741970937820\",\"client\":\"icc-ui\"}"} 2025-03-14T16:48:58.682552+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938682,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-invite-assignee\"}}"} 2025-03-14T16:48:58.682583+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938682,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-invite-assignee\"}}"} 2025-03-14T16:48:58.682781+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938682,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:48:58.682897+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938682,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-swimlane-invite-assignee"} 2025-03-14T16:48:58.683015+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938682,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-swimlane-invite-assignee schema, filtered out"} 2025-03-14T16:48:58.683112+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741970938682,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-swimlane-invite-assignee finished"} 2025-03-14T16:48:58.683261+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741970938682,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:48:58.683262+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938683,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T16:48:58.683483+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938683,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:48:58.685895+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938685,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T16:48:58.686073+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938685,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:48:58.687799+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938687,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T16:48:58.836114+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938835,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:48:58.836235+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938836,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:48:58.838051+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938837,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T16:48:58.840242+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938839,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:48:58.841635+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938841,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T16:48:58.849129+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741970938848,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SwimlaneService.createAuditAndProduceEvent (src/service/swimlane/swimlane.service.ts:338:12)","msg":"Sending Kafka event for c3491190-f157-4c72-8db8-2885f47aaefa: event: icc-swimlane-created - USER: 005B00000018dYUIAY"} 2025-03-14T16:48:58.849326+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938849,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SwimlaneService.createAuditAndProduceEvent (src/service/swimlane/swimlane.service.ts:339:12)","msg":"Sending Kafka event for c3491190-f157-4c72-8db8-2885f47aaefa: event: icc-swimlane-created"} 2025-03-14T16:48:58.871343+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938871,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-swimlane-created for payload : {\"createdAt\":\"2025-03-14T16:48:58.871Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"updates\":[{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"47d30c62-f3f7-410c-b219-e018e68bed9b\",\"swimlane\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"content\":\"Continue rollbacks via normal stagger plan (4) on remaining FIs. Target ETA TBD\",\"index\":1}],\"nextTriggersAt\":\"2025-03-14T17:18:58.645Z\",\"slackChannelId\":\"C08HTQWFF8T\"},\"requestId\":\"0k3w4y-g606g8ji-r3fuue-hkud24-1741970937820\",\"client\":\"icc-ui\"}"} 2025-03-14T16:48:58.871344+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938871,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-swimlane-created - undefined"} 2025-03-14T16:48:58.871345+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938871,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-swimlane-created\"}}"} 2025-03-14T16:48:58.871348+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938871,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-swimlane-created\"}}"} 2025-03-14T16:48:58.871511+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741970938871,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:48:58.871516+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938871,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to topic 'incident': {\"createdAt\":\"2025-03-14T16:48:58.871Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"updates\":[{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"47d30c62-f3f7-410c-b219-e018e68bed9b\",\"swimlane\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"content\":\"Continue rollbacks via normal stagger plan (4) on remaining FIs. Target ETA TBD\",\"index\":1}],\"nextTriggersAt\":\"2025-03-14T17:18:58.645Z\",\"slackChannelId\":\"C08HTQWFF8T\"},\"requestId\":\"0k3w4y-g606g8ji-r3fuue-hkud24-1741970937820\",\"client\":\"icc-ui\"}"} 2025-03-14T16:48:58.871536+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741970938871,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to Kafka topic 'incident'"} 2025-03-14T16:48:58.871552+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938871,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-swimlane-created - undefined"} 2025-03-14T16:48:58.871553+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938871,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.11464600265026093\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-swimlane-created\"}}"} 2025-03-14T16:48:58.871569+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938871,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.11464600265026093\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-swimlane-created\"}}"} 2025-03-14T16:48:58.871746+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741970938871,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T16:48:58.871884+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741970938871,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SwimlaneService.createAuditAndProduceEvent (src/service/swimlane/swimlane.service.ts:326:12)","msg":"Sending Audit event for c3491190-f157-4c72-8db8-2885f47aaefa: action: icc-swimlane-post-created - USER: 005B00000018dYUIAY"} 2025-03-14T16:48:58.872034+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938871,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SwimlaneService.createAuditAndProduceEvent (src/service/swimlane/swimlane.service.ts:327:12)","msg":"Audit Info for c3491190-f157-4c72-8db8-2885f47aaefa: action: icc-swimlane-post-created"} 2025-03-14T16:48:58.872059+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741970938871,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:48:58.872059+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938872,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"}"} 2025-03-14T16:48:58.879152+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938878,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:48:58.879336+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741970938879,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-swimlane-created' for consumer group='icc-rest'"} 2025-03-14T16:48:58.879359+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938879,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:48:58.871Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"updates\":[{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"47d30c62-f3f7-410c-b219-e018e68bed9b\",\"swimlane\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"content\":\"Continue rollbacks via normal stagger plan (4) on remaining FIs. Target ETA TBD\",\"index\":1}],\"nextTriggersAt\":\"2025-03-14T17:18:58.645Z\",\"slackChannelId\":\"C08HTQWFF8T\"},\"requestId\":\"0k3w4y-g606g8ji-r3fuue-hkud24-1741970937820\",\"client\":\"icc-ui\"}"} 2025-03-14T16:48:58.879362+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938879,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-created\"}}"} 2025-03-14T16:48:58.879397+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938879,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-created\"}}"} 2025-03-14T16:48:58.879549+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938879,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:48:58.879622+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938879,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-swimlane-created"} 2025-03-14T16:48:58.879698+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970938879,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-swimlane-created schema, filtered out"} 2025-03-14T16:48:58.879775+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741970938879,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-swimlane-created finished"} 2025-03-14T16:49:20.886029+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970960885,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId a882d5d7-0a16-46fc-bde3-904575912d38"} 2025-03-14T16:49:20.886159+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970960885,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId a882d5d7-0a16-46fc-bde3-904575912d38"} 2025-03-14T16:49:20.887646+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970960887,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId a882d5d7-0a16-46fc-bde3-904575912d38 - []"} 2025-03-14T16:49:20.889107+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970960888,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId a882d5d7-0a16-46fc-bde3-904575912d38"} 2025-03-14T16:49:20.890489+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970960890,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId a882d5d7-0a16-46fc-bde3-904575912d38 - []"} 2025-03-14T16:49:20.899339+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970960899,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-incident-updated for payload : {\"createdAt\":\"2025-03-14T16:49:20.761Z\",\"user\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"gusUserId\":null,\"slackUserId\":null,\"name\":\"fawkes-platform\",\"email\":\"fawkes@salesforce.com\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n Pls refer to Feed Post for more details.\",\"detectedTime\":\"2025-03-14T16:49:10.004Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Monitoring\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T16:49:10.004Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https://tel.meet/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service 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user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}]},\"engagedAt\":[\"\",\"2025-03-14T16:49:20.593Z\"]},\"requestId\":\"6df946ad-b99b-c412-1198-0337f5b6df43\",\"client\":\"quantumks2s\"}"} 2025-03-14T16:49:20.899340+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970960786,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T16:49:20.899342+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970960899,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-incident-updated - undefined"} 2025-03-14T16:49:20.899344+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970960899,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T16:49:20.899378+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970960899,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T16:49:20.899553+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741970960899,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:49:20.899557+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970960899,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'a882d5d7-0a16-46fc-bde3-904575912d38' to topic 'incident': {\"createdAt\":\"2025-03-14T16:49:20.761Z\",\"user\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"gusUserId\":null,\"slackUserId\":null,\"name\":\"fawkes-platform\",\"email\":\"fawkes@salesforce.com\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection 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2025-03-14T16:49:20.899600+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970960899,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.14011100679636002\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T16:49:20.899627+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970960899,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': 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2025-03-14T16:49:20.908757+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970960908,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId a882d5d7-0a16-46fc-bde3-904575912d38"} 2025-03-14T16:49:20.910222+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970960910,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId a882d5d7-0a16-46fc-bde3-904575912d38 - []"} 2025-03-14T16:49:20.910383+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970960910,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId a882d5d7-0a16-46fc-bde3-904575912d38"} 2025-03-14T16:49:20.911881+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970960911,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId a882d5d7-0a16-46fc-bde3-904575912d38 - []"} 2025-03-14T16:49:20.952416+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741970960899,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:49:20.952417+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970960952,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T16:49:20.952607+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970960952,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId a882d5d7-0a16-46fc-bde3-904575912d38"} 2025-03-14T16:49:20.954652+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970960954,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId a882d5d7-0a16-46fc-bde3-904575912d38 - []"} 2025-03-14T16:49:20.954785+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970960954,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId a882d5d7-0a16-46fc-bde3-904575912d38"} 2025-03-14T16:49:20.956342+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970960956,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId a882d5d7-0a16-46fc-bde3-904575912d38 - []"} 2025-03-14T16:49:21.053292+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970961052,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId a882d5d7-0a16-46fc-bde3-904575912d38"} 2025-03-14T16:49:21.053462+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970961053,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId a882d5d7-0a16-46fc-bde3-904575912d38"} 2025-03-14T16:49:21.055119+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970961054,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId a882d5d7-0a16-46fc-bde3-904575912d38 - []"} 2025-03-14T16:49:21.056675+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970961056,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId a882d5d7-0a16-46fc-bde3-904575912d38"} 2025-03-14T16:49:21.058168+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970961057,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId a882d5d7-0a16-46fc-bde3-904575912d38 - []"} 2025-03-14T16:49:21.069284+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970961069,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"}"} 2025-03-14T16:49:21.091530+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970961091,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId a882d5d7-0a16-46fc-bde3-904575912d38"} 2025-03-14T16:49:21.093549+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970961093,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId a882d5d7-0a16-46fc-bde3-904575912d38 - []"} 2025-03-14T16:49:21.093667+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970961093,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId a882d5d7-0a16-46fc-bde3-904575912d38"} 2025-03-14T16:49:21.095187+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970961094,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId a882d5d7-0a16-46fc-bde3-904575912d38 - []"} 2025-03-14T16:49:27.161519+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741970967161,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14652297216,\"uptime\":1790342.54,\"totalMem\":16484134912,\"loadavg\":[0.01,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11444250,\"nice\":4920,\"sys\":1444230,\"idle\":1774559280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11180110,\"nice\":3430,\"sys\":1435560,\"idle\":1775327660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11370610,\"nice\":2660,\"sys\":1405870,\"idle\":1775251480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1741970967161,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:50:28.221522+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971001958,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:50:28.221526+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971028221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14660784128,\"uptime\":1790403.6,\"totalMem\":16484134912,\"loadavg\":[0.13,0.07,0.01],\"cpus\":[{\"model\":\"Intel(R) 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2.90GHz\",\"speed\":0,\"times\":{\"user\":11167630,\"nice\":2820,\"sys\":1418220,\"idle\":1775570480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11114890,\"nice\":2480,\"sys\":1437810,\"idle\":1775407960,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5988,\"sum\":59613}}}"} 2025-03-14T16:51:27.161617+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971087161,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:51:32.521309+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971092521,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T16:51:32.522805+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971092522,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T16:52:09.616955+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971129616,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Proxy.searchSlackUserByEmail (src/service/slack/slackapi.service.ts:90:14)","msg":"Error searching slack user with error: Error: An API error occurred: users_not_found"} 2025-03-14T16:52:09.617062+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971129616,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"TeamService.createUsersIfAbsent (src/service/team/team.service.ts:729:18)","msg":"Comms User gsm@salesforce.com is not present in GUS. This could be a valid case for a DL email address"} 2025-03-14T16:52:09.666776+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":50,"time":1741971129666,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusUserService.getGusUserByEmail (src/service/user/gusUser.service.ts:60:14)","msg":"Unable to retrieve user techcustomerescalation@salesforce.com from GUS"} 2025-03-14T16:52:09.772373+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971129772,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Proxy.searchSlackUserByEmail (src/service/slack/slackapi.service.ts:90:14)","msg":"Error searching slack user with error: Error: An API error occurred: users_not_found"} 2025-03-14T16:52:09.772475+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971129772,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"TeamService.createUsersIfAbsent (src/service/team/team.service.ts:729:18)","msg":"Comms User techcustomerescalation@salesforce.com is not present in GUS. This could be a valid case for a DL email address"} 2025-03-14T16:52:09.772619+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971129772,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:69:12)","msg":"[SlackService.getChannelNameById] Cache miss for Slack Channel: C05U9CBHX8D"} 2025-03-14T16:52:27.161523+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971147161,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14654595072,\"uptime\":1790522.54,\"totalMem\":16484134912,\"loadavg\":[0.14,0.11,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11445280,\"nice\":4920,\"sys\":1444340,\"idle\":1774737840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11181140,\"nice\":3430,\"sys\":1435740,\"idle\":1775506130,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11371730,\"nice\":2660,\"sys\":1405990,\"idle\":1775429960,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11642870,\"nice\":2960,\"sys\":1440540,\"idle\":1774587610,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11111930,\"nice\":4030,\"sys\":1403150,\"idle\":1775749190,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11244230,\"nice\":3610,\"sys\":1454160,\"idle\":1775454530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11168150,\"nice\":2820,\"sys\":1418250,\"idle\":1775629840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11115500,\"nice\":2480,\"sys\":1437840,\"idle\":1775467410,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6002,\"sum\":59611}}}"} 2025-03-14T16:52:27.161624+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971147161,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:52:47.991400+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971167991,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:52:47.991635+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971148221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:52:47.991638+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971167991,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-swimlane-post-created' for consumer group='icc-rest'"} 2025-03-14T16:52:47.991673+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971167991,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:52:47.978Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"createdAt\":\"2025-03-14T16:52:47.719Z\",\"modifiedAt\":\"2025-03-14T16:52:47.719Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"e43b89bf-ee28-4e5d-8725-4633c4f7cfbe\",\"swimlane\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T17:22:47.747Z\"},\"content\":\"Stagger for remaining FIs ETA is approx 19:00 UTC. APAC currently in flight.\",\"index\":2,\"slackChannelId\":\"C08HTQWFF8T\"},\"requestId\":\"tem6y-c4gupw-gb3k14-2zfier-1741971167220\",\"client\":\"icc-ui\"}"} 2025-03-14T16:52:47.991674+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971167991,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-post-created\"}}"} 2025-03-14T16:52:47.991727+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971167991,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-post-created\"}}"} 2025-03-14T16:52:47.991941+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971167991,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:52:47.992061+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971167991,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-swimlane-post-created"} 2025-03-14T16:52:47.992798+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971167992,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-swimlane-post-created schema, filtered out"} 2025-03-14T16:52:47.992936+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971167992,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-swimlane-post-created finished"} 2025-03-14T16:52:47.995076+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971167994,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:52:47.995245+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971167991,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:52:47.995245+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971167995,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-scheduled-activity-updated' for consumer group='icc-rest'"} 2025-03-14T16:52:47.995275+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971167995,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:52:47.984Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"id\":\"3012ac0d-c06c-41ff-88de-bc8d2829329f\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"type\":\"SWIMLANE\",\"active\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T17:22:47.747Z\",\"occurrences\":[],\"offsetValue\":30,\"additionalInfo\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T17:22:47.747Z\"},\"currentOccurrence\":0},\"requestId\":\"\",\"client\":\"icc-ui\"}"} 2025-03-14T16:52:47.995277+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971167995,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-updated\"}}"} 2025-03-14T16:52:47.995319+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971167995,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-updated\"}}"} 2025-03-14T16:52:47.995469+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971167995,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:52:47.995584+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971167995,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-scheduled-activity-updated"} 2025-03-14T16:52:47.995688+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971167995,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-scheduled-activity-updated schema, filtered out"} 2025-03-14T16:52:47.995793+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971167995,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-scheduled-activity-updated finished"} 2025-03-14T16:53:57.121686+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971208221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:53:57.121689+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971237121,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":22.680653,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":304}}"} 2025-03-14T16:53:57.122255+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971237121,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1047,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":25038},"res":{"statusCode":304,"headers":"***"},"responseTime":22,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T16:54:27.161526+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971267161,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14640664576,\"uptime\":1790642.54,\"totalMem\":16484134912,\"loadavg\":[0.02,0.07,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11446270,\"nice\":4920,\"sys\":1444400,\"idle\":1774856480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11181460,\"nice\":3430,\"sys\":1435830,\"idle\":1775625370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11372220,\"nice\":2660,\"sys\":1406060,\"idle\":1775548840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11643330,\"nice\":2960,\"sys\":1440650,\"idle\":1774706720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11112350,\"nice\":4030,\"sys\":1403210,\"idle\":1775868420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11244950,\"nice\":3610,\"sys\":1454280,\"idle\":1775573430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11169350,\"nice\":2820,\"sys\":1418330,\"idle\":1775748690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11116450,\"nice\":2480,\"sys\":1437950,\"idle\":1775586550,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5995,\"sum\":59614}}}"} 2025-03-14T16:54:27.161669+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971267161,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:54:28.221533+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971237715,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:54:28.221541+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971268221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14640664576,\"uptime\":1790643.6,\"totalMem\":16484134912,\"loadavg\":[0.02,0.07,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11446280,\"nice\":4920,\"sys\":1444400,\"idle\":1774857520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11181460,\"nice\":3430,\"sys\":1435830,\"idle\":1775626430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11372230,\"nice\":2660,\"sys\":1406060,\"idle\":1775549900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11643340,\"nice\":2960,\"sys\":1440650,\"idle\":1774707780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11112350,\"nice\":4030,\"sys\":1403210,\"idle\":1775869470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11244950,\"nice\":3610,\"sys\":1454280,\"idle\":1775574480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11169360,\"nice\":2820,\"sys\":1418330,\"idle\":1775749730,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T16:55:47.885563+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971347885,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1050,"method":"GET","url":"/api/v1/incidents/a882d5d7-0a16-46fc-bde3-904575912d38/comms/internal","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":49168},"res":{"statusCode":204,"headers":"***"},"responseTime":11,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T16:57:28.221508+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971388221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:57:28.221515+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971448221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14641868800,\"uptime\":1790823.6,\"totalMem\":16484134912,\"loadavg\":[0.02,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11447490,\"nice\":4920,\"sys\":1444460,\"idle\":1775035850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11182400,\"nice\":3430,\"sys\":1435950,\"idle\":1775804980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11373750,\"nice\":2660,\"sys\":1406220,\"idle\":1775728360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1741971508221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:58:30.150733+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971510150,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T16:58:30.150973+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971510150,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:58:30.153328+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971510152,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T16:58:30.153518+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971510153,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:58:30.155458+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971510155,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T16:58:30.317976+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971510317,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:58:30.318138+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971510317,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:58:30.320297+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971510320,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T16:58:30.322346+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971510322,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:58:30.324304+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971510324,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T16:58:30.331798+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971510331,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":244.250533,\"method\":\"GET\",\"path\":\"/api/v1/incidents/c3491190-f157-4c72-8db8-2885f47aaefa?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T16:58:30.333801+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971510333,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1051,"method":"GET","url":"/api/v1/incidents/c3491190-f157-4c72-8db8-2885f47aaefa?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":51144},"res":{"statusCode":200,"headers":"***"},"responseTime":245,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T16:58:58.417735+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971510331,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:58:58.417740+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971538417,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T16:59:28.221547+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971538419,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T16:59:28.221552+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971568221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14643195904,\"uptime\":1790943.6,\"totalMem\":16484134912,\"loadavg\":[0.06,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11448020,\"nice\":4920,\"sys\":1444560,\"idle\":1775154730,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11183230,\"nice\":3430,\"sys\":1436040,\"idle\":1775924370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11374530,\"nice\":2660,\"sys\":1406300,\"idle\":1775847260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11644700,\"nice\":2960,\"sys\":1440920,\"idle\":1775005490,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11114240,\"nice\":4030,\"sys\":1403480,\"idle\":1776167220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11246970,\"nice\":3610,\"sys\":1454480,\"idle\":1775872060,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11171420,\"nice\":2820,\"sys\":1418500,\"idle\":1776047170,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11117700,\"nice\":2480,\"sys\":1438110,\"idle\":1775885870,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6155,\"sum\":59533}}}"} 2025-03-14T17:00:28.221546+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971622657,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:00:28.221554+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971628221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14648066048,\"uptime\":1791003.6,\"totalMem\":16484134912,\"loadavg\":[0.13,0.08,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11448200,\"nice\":4920,\"sys\":1444600,\"idle\":1775214250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11183450,\"nice\":3430,\"sys\":1436110,\"idle\":1775984070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11374980,\"nice\":2660,\"sys\":1406330,\"idle\":1775906710,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11644840,\"nice\":2960,\"sys\":1440970,\"idle\":1775064930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11114370,\"nice\":4030,\"sys\":1403510,\"idle\":1776226690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11247410,\"nice\":3610,\"sys\":1454530,\"idle\":1775931490,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11171880,\"nice\":2820,\"sys\":1418540,\"idle\":1776106560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11117900,\"nice\":2480,\"sys\":1438180,\"idle\":1775945450,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":6059,\"sum\":59577}}}"} 2025-03-14T17:00:38.337767+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971628221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:00:38.337771+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971638337,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[incident.controller.getInternalCommsRecipients] request"} 2025-03-14T17:00:38.527295+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":50,"time":1741971638526,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"TeamService.getScrumTeamBySfid (src/service/team/team.service.ts:118:16)","msg":"Unable to retrieve team a00EE00000cJunBYAS from salesforce"} 2025-03-14T17:00:38.529810+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971638529,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: CDQ3U66E5"} 2025-03-14T17:00:38.582092+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":50,"time":1741971638581,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusUserService.getGusUserByEmail (src/service/user/gusUser.service.ts:60:14)","msg":"Unable to retrieve user gsm@salesforce.com from GUS"} 2025-03-14T17:00:38.587302+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971638586,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:69:12)","msg":"[SlackService.getChannelNameById] Cache miss for Slack Channel: C05T2A3C319"} 2025-03-14T17:00:39.217850+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971639217,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Proxy.searchSlackUserByEmail (src/service/slack/slackapi.service.ts:90:14)","msg":"Error searching slack user with error: Error: An API error occurred: users_not_found"} 2025-03-14T17:00:39.217968+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971639217,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"TeamService.createUsersIfAbsent (src/service/team/team.service.ts:729:18)","msg":"Comms User techcustomerescalation@salesforce.com is not present in GUS. This could be a valid case for a DL email address"} 2025-03-14T17:00:39.218109+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971639217,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C05U9CBHX8D"} 2025-03-14T17:00:39.237247+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971639236,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C05U9CBHX8D"} 2025-03-14T17:00:39.237383+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971639237,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C05U9CBHX8D"} 2025-03-14T17:00:39.247809+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971638912,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:00:39.247812+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971639247,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[incident.controller.getInternalCommsRecipients] result"} 2025-03-14T17:00:39.248074+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971639248,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":925.9874659999999,\"method\":\"GET\",\"path\":\"/api/v1/incidents/c3491190-f157-4c72-8db8-2885f47aaefa/comms/recipients\",\"statusCode\":200}}"} 2025-03-14T17:00:39.248730+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971639248,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1053,"method":"GET","url":"/api/v1/incidents/c3491190-f157-4c72-8db8-2885f47aaefa/comms/recipients","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":11350},"res":{"statusCode":200,"headers":"***"},"responseTime":926,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T17:01:27.161552+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971687161,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14643646464,\"uptime\":1791062.54,\"totalMem\":16484134912,\"loadavg\":[0.09,0.08,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11448670,\"nice\":4920,\"sys\":1444640,\"idle\":1775272530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11183950,\"nice\":3430,\"sys\":1436170,\"idle\":1776042450,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11375510,\"nice\":2660,\"sys\":1406380,\"idle\":1775965070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11645010,\"nice\":2960,\"sys\":1441030,\"idle\":1775123410,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11115020,\"nice\":4030,\"sys\":1403560,\"idle\":1776285100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11247850,\"nice\":3610,\"sys\":1454560,\"idle\":1775989630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11172620,\"nice\":2820,\"sys\":1418610,\"idle\":1776164630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11118180,\"nice\":2480,\"sys\":1438210,\"idle\":1776003870,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5993,\"sum\":59597}}}"} 2025-03-14T17:01:27.161621+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971687161,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:04:28.221528+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971808221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:04:28.221533+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971868221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14642053120,\"uptime\":1791243.6,\"totalMem\":16484134912,\"loadavg\":[0.05,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11450190,\"nice\":4920,\"sys\":1444780,\"idle\":1775451930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11184870,\"nice\":3430,\"sys\":1436310,\"idle\":1776222270,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11376200,\"nice\":2660,\"sys\":1406480,\"idle\":1776144890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11646040,\"nice\":2960,\"sys\":1441160,\"idle\":1775303090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11116700,\"nice\":4030,\"sys\":1403690,\"idle\":1776464770,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11249470,\"nice\":3610,\"sys\":1454670,\"idle\":1776168950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11174280,\"nice\":2820,\"sys\":1418700,\"idle\":1776343670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11118740,\"nice\":2480,\"sys\":1438360,\"idle\":1776183870,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":6038,\"sum\":59577}}}"} 2025-03-14T17:05:01.735841+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971885368,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:05:01.735845+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971901735,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":57.954088999999996,\"method\":\"GET\",\"path\":\"/api/v1/incidents?pageSize=2\",\"statusCode\":200}}"} 2025-03-14T17:05:01.736793+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971901736,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1055,"method":"GET","url":"/api/v1/incidents?pageSize=2","query":{"pageSize":"2"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":46278},"res":{"statusCode":200,"headers":"***"},"responseTime":58,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T17:05:40.213030+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971928221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:05:40.213040+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741971940212,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T17:06:27.161543+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741971987161,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14653771776,\"uptime\":1791362.54,\"totalMem\":16484134912,\"loadavg\":[0.05,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11451070,\"nice\":4920,\"sys\":1444880,\"idle\":1775569750,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2.90GHz\",\"speed\":0,\"times\":{\"user\":11122590,\"nice\":2480,\"sys\":1438770,\"idle\":1776719180,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6039,\"sum\":59584}}}"} 2025-03-14T17:18:27.161600+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741972707161,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14643363840,\"uptime\":1792082.54,\"totalMem\":16484134912,\"loadavg\":[0.01,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11454230,\"nice\":4920,\"sys\":1445460,\"idle\":1776284680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11190110,\"nice\":3430,\"sys\":1436920,\"idle\":1777054080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11380640,\"nice\":2660,\"sys\":1407090,\"idle\":1776977860,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11651360,\"nice\":2960,\"sys\":1441750,\"idle\":1776135630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11122710,\"nice\":4030,\"sys\":1404450,\"idle\":1777296310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11254800,\"nice\":3610,\"sys\":1455480,\"idle\":1776999890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11184200,\"nice\":2820,\"sys\":1419340,\"idle\":1777173310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11124090,\"nice\":2480,\"sys\":1439060,\"idle\":1777015160,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5989,\"sum\":59611}}}"} 2025-03-14T17:18:27.161660+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741972707161,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:18:53.638828+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741972733638,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Proxy.searchSlackUserByEmail (src/service/slack/slackapi.service.ts:90:14)","msg":"Error searching slack user with error: Error: An API error occurred: users_not_found"} 2025-03-14T17:18:53.638978+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741972733638,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"TeamService.createUsersIfAbsent (src/service/team/team.service.ts:729:18)","msg":"Comms User techcustomerescalation@salesforce.com is not present in GUS. This could be a valid case for a DL email address"} 2025-03-14T17:18:53.639159+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741972733638,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C05U9CBHX8D"} 2025-03-14T17:18:53.661838+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741972733661,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C05U9CBHX8D"} 2025-03-14T17:18:53.662012+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741972733661,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C05U9CBHX8D"} 2025-03-14T17:18:53.672212+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741972733671,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[incident.controller.getInternalCommsRecipients] result"} 2025-03-14T17:18:53.672217+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741972733672,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":732.1534809999999,\"method\":\"GET\",\"path\":\"/api/v1/incidents/a882d5d7-0a16-46fc-bde3-904575912d38/comms/recipients\",\"statusCode\":200}}"} 2025-03-14T17:18:53.672861+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741972733672,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1081,"method":"GET","url":"/api/v1/incidents/a882d5d7-0a16-46fc-bde3-904575912d38/comms/recipients","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":14896},"res":{"statusCode":200,"headers":"***"},"responseTime":732,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T17:19:44.063583+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741972783513,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:19:44.063587+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741972784063,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":242.276444,\"method\":\"GET\",\"path\":\"/api/v1/incidents?pageSize=1000&status=New%2CInProgress%2CResolved%2CClosed%2CClosed+-+Not+Valid%2CClosed+-+Duplicate&include=problem\",\"statusCode\":200}}"} 2025-03-14T17:19:44.102090+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741972784101,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1083,"method":"GET","url":"/api/v1/incidents?pageSize=1000&status=New%2CInProgress%2CResolved%2CClosed%2CClosed+-+Not+Valid%2CClosed+-+Duplicate&include=problem","query":{"pageSize":"1000","status":"New,InProgress,Resolved,Closed,Closed - Not Valid,Closed - Duplicate","include":"problem"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":64508},"res":{"statusCode":200,"headers":"***"},"responseTime":280,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T17:21:27.161547+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741972887161,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14654029824,\"uptime\":1792262.54,\"totalMem\":16484134912,\"loadavg\":[0.04,0.05,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11454990,\"nice\":4920,\"sys\":1445650,\"idle\":1776463100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11190780,\"nice\":3430,\"sys\":1437100,\"idle\":1777232780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11381620,\"nice\":2660,\"sys\":1407260,\"idle\":1777156120,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11652610,\"nice\":2960,\"sys\":1441970,\"idle\":1776313870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11124610,\"nice\":4030,\"sys\":1404710,\"idle\":1777474290,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11256260,\"nice\":3610,\"sys\":1455670,\"idle\":1777177630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11185780,\"nice\":2820,\"sys\":1419470,\"idle\":1777351430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11126320,\"nice\":2480,\"sys\":1439200,\"idle\":1777193020,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":5987,\"sum\":59603}}}"} 2025-03-14T17:21:27.161594+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741972887161,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:25:02.042493+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741973101788,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:25:02.042498+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741973102042,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":12.05419,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T17:25:02.043169+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741973102042,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1086,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":32462},"res":{"statusCode":200,"headers":"***"},"responseTime":12,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T17:27:26.382487+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741973244279,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:27:26.382491+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741973246382,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":38.337593,\"method\":\"GET\",\"path\":\"/api/v1/incidents?impactStartDate=2025-03-13T17%3A27%3A22.894556964Z&pageSize=100\",\"statusCode\":200}}"} 2025-03-14T17:27:26.383616+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741973246383,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1090,"method":"GET","url":"/api/v1/incidents?impactStartDate=2025-03-13T17%3A27%3A22.894556964Z&pageSize=100","query":{"impactStartDate":"2025-03-13T17:27:22.894556964Z","pageSize":"100"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13318},"res":{"statusCode":200,"headers":"***"},"responseTime":39,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T17:30:27.165552+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741973427165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14655619072,\"uptime\":1792802.54,\"totalMem\":16484134912,\"loadavg\":[0.22,0.14,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11456950,\"nice\":4920,\"sys\":1446110,\"idle\":1776999290,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11193520,\"nice\":3430,\"sys\":1437500,\"idle\":1777769330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11384850,\"nice\":2660,\"sys\":1407650,\"idle\":1777691750,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11655440,\"nice\":2960,\"sys\":1442380,\"idle\":1776849050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11128750,\"nice\":4030,\"sys\":1405030,\"idle\":1778009670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11258870,\"nice\":3610,\"sys\":1456200,\"idle\":1777712850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11189400,\"nice\":2820,\"sys\":1419830,\"idle\":1777886810,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11131030,\"nice\":2480,\"sys\":1439610,\"idle\":1777728100,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":5991,\"sum\":59602}}}"} 2025-03-14T17:30:27.165610+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741973427165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:31:40.313740+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741973500313,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T17:31:40.315214+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741973500315,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T17:33:27.165562+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741973607165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14656950272,\"uptime\":1792982.54,\"totalMem\":16484134912,\"loadavg\":[0.01,0.07,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11457640,\"nice\":4920,\"sys\":1446300,\"idle\":1777178190,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11194480,\"nice\":3430,\"sys\":1437660,\"idle\":1777948170,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11386650,\"nice\":2660,\"sys\":1407840,\"idle\":1777869840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11656690,\"nice\":2960,\"sys\":1442520,\"idle\":1777027130,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T17:34:27.165577+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741973667165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14656352256,\"uptime\":1793042.54,\"totalMem\":16484134912,\"loadavg\":[0.05,0.07,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11457860,\"nice\":4920,\"sys\":1446360,\"idle\":1777237800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11194820,\"nice\":3430,\"sys\":1437690,\"idle\":1778007770,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11387010,\"nice\":2660,\"sys\":1407890,\"idle\":1777929350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11656970,\"nice\":2960,\"sys\":1442550,\"idle\":1777086590,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11130180,\"nice\":4030,\"sys\":1405190,\"idle\":1778247680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11260360,\"nice\":3610,\"sys\":1456420,\"idle\":1777951050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11191240,\"nice\":2820,\"sys\":1419990,\"idle\":1778124700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11133180,\"nice\":2480,\"sys\":1439760,\"idle\":1777965460,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5990,\"sum\":59603}}}"} 2025-03-14T17:34:27.165651+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741973667165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:35:07.194120+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741973704405,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T17:35:07.194126+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741973707194,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":4.719086,\"method\":\"GET\",\"path\":\"/api/v1/users/terry.he@salesforce.com\",\"statusCode\":304}}"} 2025-03-14T17:35:07.194622+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741973707194,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1095,"method":"GET","url":"/api/v1/users/terry.he@salesforce.com","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":24082},"res":{"statusCode":304,"headers":"***"},"responseTime":4,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T17:35:27.165556+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741973727165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14664564736,\"uptime\":1793102.54,\"totalMem\":16484134912,\"loadavg\":[0.02,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11458290,\"nice\":4920,\"sys\":1446420,\"idle\":1777297300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11195150,\"nice\":3430,\"sys\":1437740,\"idle\":1778067350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11387390,\"nice\":2660,\"sys\":1407940,\"idle\":1777988810,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11657210,\"nice\":2960,\"sys\":1442610,\"idle\":1777146170,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11130730,\"nice\":4030,\"sys\":1405230,\"idle\":1778307100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11260600,\"nice\":3610,\"sys\":1456470,\"idle\":1778010660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11191580,\"nice\":2820,\"sys\":1420030,\"idle\":1778184200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11133540,\"nice\":2480,\"sys\":1439840,\"idle\":1778024790,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5990,\"sum\":59593}}}"} 2025-03-14T17:35:27.165614+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741973727165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:39:27.165546+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741973967165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14662635520,\"uptime\":1793342.54,\"totalMem\":16484134912,\"loadavg\":[0.05,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11459360,\"nice\":4920,\"sys\":1446650,\"idle\":1777535730,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11195910,\"nice\":3430,\"sys\":1437940,\"idle\":1778305670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11389330,\"nice\":2660,\"sys\":1408120,\"idle\":1778226510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11659400,\"nice\":2960,\"sys\":1442850,\"idle\":1777384150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11132230,\"nice\":4030,\"sys\":1405400,\"idle\":1778545160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11261770,\"nice\":3610,\"sys\":1456620,\"idle\":1778248560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11192860,\"nice\":2820,\"sys\":1420170,\"idle\":1778422610,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11135060,\"nice\":2480,\"sys\":1440000,\"idle\":1778262360,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":5991,\"sum\":59597}}}"} 2025-03-14T17:39:27.165606+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741973967165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:39:28.225547+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741973908225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:39:28.225562+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741973968225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14662635520,\"uptime\":1793343.6,\"totalMem\":16484134912,\"loadavg\":[0.05,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11459360,\"nice\":4920,\"sys\":1446650,\"idle\":1777536780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11195920,\"nice\":3430,\"sys\":1437940,\"idle\":1778306720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11389340,\"nice\":2660,\"sys\":1408120,\"idle\":1778227570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11659400,\"nice\":2960,\"sys\":1442850,\"idle\":1777385200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11132240,\"nice\":4030,\"sys\":1405400,\"idle\":1778546210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11261780,\"nice\":3610,\"sys\":1456620,\"idle\":1778249620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11192870,\"nice\":2820,\"sys\":1420170,\"idle\":1778423660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11135060,\"nice\":2480,\"sys\":1440000,\"idle\":1778263410,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6040,\"sum\":59589}}}"} 2025-03-14T17:40:05.484411+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974002081,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:40:05.484417+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974005484,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T17:40:27.165540+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974027165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14659354624,\"uptime\":1793402.54,\"totalMem\":16484134912,\"loadavg\":[0.05,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11459510,\"nice\":4920,\"sys\":1446680,\"idle\":1777595390,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11196250,\"nice\":3430,\"sys\":1437990,\"idle\":1778365180,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11389780,\"nice\":2660,\"sys\":1408180,\"idle\":1778286020,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11659750,\"nice\":2960,\"sys\":1442910,\"idle\":1777443630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11132570,\"nice\":4030,\"sys\":1405450,\"idle\":1778604570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11262350,\"nice\":3610,\"sys\":1456670,\"idle\":1778308030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11193200,\"nice\":2820,\"sys\":1420210,\"idle\":1778482160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11135600,\"nice\":2480,\"sys\":1440050,\"idle\":1778321770,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":5993,\"sum\":59599}}}"} 2025-03-14T17:40:27.165609+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974027165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:41:39.963753+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974099963,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:41:39.963889+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974088225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:41:39.963889+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974099963,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-rest'"} 2025-03-14T17:41:39.963920+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974099963,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:41:39.480Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"3012ac0d-c06c-41ff-88de-bc8d2829329f\",\"additionalInfo\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T17:41:39.202Z\"}},\"client\":\"icc-rest\"}"} 2025-03-14T17:41:39.963921+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974099963,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T17:41:39.963974+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974099963,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T17:41:39.964175+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974099964,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:41:39.964294+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974099964,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: bullmq-job-completed"} 2025-03-14T17:41:39.977227+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974099964,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:41:39.977233+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974099977,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":" Handle process event bullmq-job-completed in ReminderEventProcessor for payload : {\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"3012ac0d-c06c-41ff-88de-bc8d2829329f\",\"additionalInfo\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T17:41:39.202Z\"}}"} 2025-03-14T17:41:39.987886+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974099987,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"ScheduledActivityService.updateReminderMetadata (src/service/scheduledActivity/sa.service.ts:922:16)","msg":"Incident reminder metadata updated successfully for incident c3491190-f157-4c72-8db8-2885f47aaefa."} 2025-03-14T17:41:39.988086+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974099987,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"src/service/scheduledActivity/sa.service.ts:928:14","msg":"Incident reminder metadata updated successfully for incident c3491190-f157-4c72-8db8-2885f47aaefa after occurrence."} 2025-03-14T17:41:40.003543+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974100002,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-swimlane-reminder-triggered for payload : {\"createdAt\":\"2025-03-14T17:41:40.002Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"3012ac0d-c06c-41ff-88de-bc8d2829329f\",\"additionalInfo\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T17:41:39.202Z\"},\"reminderData\":{\"id\":\"3012ac0d-c06c-41ff-88de-bc8d2829329f\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"type\":\"SWIMLANE\",\"active\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T17:41:39.202Z\",\"occurrences\":[],\"offsetValue\":30,\"additionalInfo\":{\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"index\":1,\"status\":\"InProgress\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"name\":\"Aditya Rao\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"profile\":\"icc observer\",\"lastName\":null,\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"createdBy\":\"icc@slack.app\",\"firstName\":null,\"gusUserId\":null,\"modifiedAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedBy\":\"icc@slack.app\",\"slackUserId\":\"WEZKBTRBJ\"},\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"profile\":\"icc standard user\",\"lastName\":\"Gonzalez\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"firstName\":\"Alex\",\"gusUserId\":\"005B00000018dYUIAY\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"slackUserId\":\"WHM054K9U\"},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"profile\":\"icc standard user\",\"lastName\":\"Gonzalez\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"firstName\":\"Alex\",\"gusUserId\":\"005B00000018dYUIAY\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"slackUserId\":\"WHM054K9U\"},\"cadenceUnit\":\"m\",\"cadenceValue\":30,\"includeInComms\":true},\"currentOccurrence\":0},\"slackChannelId\":\"C08HTQWFF8T\"}}"} 2025-03-14T17:41:40.003544+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974099977,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Job completed for incident c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:41:40.003546+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974100003,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-swimlane-reminder-triggered - undefined"} 2025-03-14T17:41:40.003547+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974100003,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-swimlane-reminder-triggered\"}}"} 2025-03-14T17:41:40.003551+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974100003,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-swimlane-reminder-triggered\"}}"} 2025-03-14T17:41:40.003750+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974100003,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:41:40.003756+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974100003,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to topic 'incident': {\"createdAt\":\"2025-03-14T17:41:40.002Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"3012ac0d-c06c-41ff-88de-bc8d2829329f\",\"additionalInfo\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T17:41:39.202Z\"},\"reminderData\":{\"id\":\"3012ac0d-c06c-41ff-88de-bc8d2829329f\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"type\":\"SWIMLANE\",\"active\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T17:41:39.202Z\",\"occurrences\":[],\"offsetValue\":30,\"additionalInfo\":{\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"index\":1,\"status\":\"InProgress\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"name\":\"Aditya Rao\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"profile\":\"icc observer\",\"lastName\":null,\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"createdBy\":\"icc@slack.app\",\"firstName\":null,\"gusUserId\":null,\"modifiedAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedBy\":\"icc@slack.app\",\"slackUserId\":\"WEZKBTRBJ\"},\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"profile\":\"icc standard user\",\"lastName\":\"Gonzalez\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"firstName\":\"Alex\",\"gusUserId\":\"005B00000018dYUIAY\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"slackUserId\":\"WHM054K9U\"},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"profile\":\"icc standard user\",\"lastName\":\"Gonzalez\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"firstName\":\"Alex\",\"gusUserId\":\"005B00000018dYUIAY\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"slackUserId\":\"WHM054K9U\"},\"cadenceUnit\":\"m\",\"cadenceValue\":30,\"includeInComms\":true},\"currentOccurrence\":0},\"slackChannelId\":\"C08HTQWFF8T\"}}"} 2025-03-14T17:41:40.003790+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974100003,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to Kafka topic 'incident'"} 2025-03-14T17:41:40.003807+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974100003,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-swimlane-reminder-triggered - undefined"} 2025-03-14T17:41:40.003808+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974100003,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.17114900052547455\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-swimlane-reminder-triggered\"}}"} 2025-03-14T17:41:40.003831+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974100003,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.17114900052547455\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-swimlane-reminder-triggered\"}}"} 2025-03-14T17:41:40.004038+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974100003,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T17:41:40.005603+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974100005,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"} 2025-03-14T17:41:40.011071+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974100010,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:41:40.011324+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974100003,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:41:40.011326+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974100011,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-swimlane-reminder-triggered' for consumer group='icc-rest'"} 2025-03-14T17:41:40.011370+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974100011,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:41:40.002Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"3012ac0d-c06c-41ff-88de-bc8d2829329f\",\"additionalInfo\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T17:41:39.202Z\"},\"reminderData\":{\"id\":\"3012ac0d-c06c-41ff-88de-bc8d2829329f\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"type\":\"SWIMLANE\",\"active\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T17:41:39.202Z\",\"occurrences\":[],\"offsetValue\":30,\"additionalInfo\":{\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"index\":1,\"status\":\"InProgress\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"name\":\"Aditya Rao\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"profile\":\"icc observer\",\"lastName\":null,\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"createdBy\":\"icc@slack.app\",\"firstName\":null,\"gusUserId\":null,\"modifiedAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedBy\":\"icc@slack.app\",\"slackUserId\":\"WEZKBTRBJ\"},\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"profile\":\"icc standard user\",\"lastName\":\"Gonzalez\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"firstName\":\"Alex\",\"gusUserId\":\"005B00000018dYUIAY\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"slackUserId\":\"WHM054K9U\"},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"profile\":\"icc standard user\",\"lastName\":\"Gonzalez\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"firstName\":\"Alex\",\"gusUserId\":\"005B00000018dYUIAY\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"slackUserId\":\"WHM054K9U\"},\"cadenceUnit\":\"m\",\"cadenceValue\":30,\"includeInComms\":true},\"currentOccurrence\":0},\"slackChannelId\":\"C08HTQWFF8T\"}}"} 2025-03-14T17:41:40.011371+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974100011,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-reminder-triggered\"}}"} 2025-03-14T17:41:40.011406+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974100011,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-reminder-triggered\"}}"} 2025-03-14T17:41:40.011571+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974100011,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:41:40.011656+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974100011,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-swimlane-reminder-triggered"} 2025-03-14T17:41:40.011745+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974100011,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-swimlane-reminder-triggered schema, filtered out"} 2025-03-14T17:41:40.011838+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974100011,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-swimlane-reminder-triggered finished"} 2025-03-14T17:42:28.225582+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974100011,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:42:28.225586+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974148225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14655352832,\"uptime\":1793523.6,\"totalMem\":16484134912,\"loadavg\":[0.1,0.07,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11459990,\"nice\":4920,\"sys\":1446780,\"idle\":1777715570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11197310,\"nice\":3430,\"sys\":1438060,\"idle\":1778485220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11390470,\"nice\":2660,\"sys\":1408290,\"idle\":1778406170,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11660770,\"nice\":2960,\"sys\":1442980,\"idle\":1777563690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11133520,\"nice\":4030,\"sys\":1405540,\"idle\":1778724400,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11262940,\"nice\":3610,\"sys\":1456800,\"idle\":1778428090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11194310,\"nice\":2820,\"sys\":1420290,\"idle\":1778602140,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11135940,\"nice\":2480,\"sys\":1440100,\"idle\":1778441790,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":7062,\"sum\":59167}}}"} 2025-03-14T17:47:56.532853+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974448225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:47:56.532857+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974476532,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":26.536980999999997,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":304}}"} 2025-03-14T17:47:56.533423+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974476533,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1101,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":40332},"res":{"statusCode":304,"headers":"***"},"responseTime":26,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T17:55:41.733759+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974941733,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:55:41.733797+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974936566,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:55:41.733798+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974941733,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest'"} 2025-03-14T17:55:41.733815+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974941733,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:55:41.685Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtHdKYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T17:55:41.685Z\",\"recordId\":\"500EE00001TtHdKYAV\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseNumber\":\"73024826\"},\"changes\":{}}"} 2025-03-14T17:55:41.733817+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974941733,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T17:55:41.733869+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974941733,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T17:55:41.734066+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974941733,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:55:41.734632+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974941734,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-gus-response"} 2025-03-14T17:55:41.735774+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974941735,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:63:12)","msg":" Handle process event icc-gus-response in GusExportEventProcessor for payload : {\"createdAt\":\"2025-03-14T17:55:41.685Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtHdKYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T17:55:41.685Z\",\"recordId\":\"500EE00001TtHdKYAV\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseNumber\":\"73024826\"},\"changes\":{}}"} 2025-03-14T17:55:41.735930+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974941735,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:67:16)","msg":"[handleEvent] icc-gus-response for incident id: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:55:41.736094+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974941735,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.handleGusResponse (src/kafka/processor/iccRest/gusExportEventProcessor.ts:78:12)","msg":"GUS export event: incident_resolved"} 2025-03-14T17:55:41.738724+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974941738,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.upsertIncident (src/kafka/processor/iccRest/gusExportEventProcessor.ts:142:14)","msg":"[GusExportEventProcessor.handleIncidentUpsertedEvent] Gus case added to incident c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:55:41.757513+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":40,"time":1741974941757,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.updateIncidentTransactional (src/service/incident/incident.service.ts:348:14)","msg":"Incident c3491190-f157-4c72-8db8-2885f47aaefa is being force updated."} 2025-03-14T17:55:41.768601+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974941768,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-gus-response finished"} 2025-03-14T17:56:00.652141+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974960651,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SwimlaneService.createAuditAndProduceEvent (src/service/swimlane/swimlane.service.ts:326:12)","msg":"Sending Audit event for c3491190-f157-4c72-8db8-2885f47aaefa: action: icc-swimlane-post-created - USER: 005B00000018dYUIAY"} 2025-03-14T17:56:00.652345+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974960652,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SwimlaneService.createAuditAndProduceEvent (src/service/swimlane/swimlane.service.ts:327:12)","msg":"Audit Info for c3491190-f157-4c72-8db8-2885f47aaefa: action: icc-swimlane-post-created"} 2025-03-14T17:56:00.652355+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974955256,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:56:00.652358+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974960652,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"}"} 2025-03-14T17:56:00.681506+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974960681,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:56:00.684062+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974960683,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T17:56:00.684330+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974960684,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:56:00.686397+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974960686,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - [{\"createdAt\":\"2025-03-14T17:49:38.449Z\",\"modifiedAt\":\"2025-03-14T17:49:38.449Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"59724378-2593-4d98-a228-5f15b173b4b3\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":true,\"sfid\":\"a07B0000000VzLxIAK\"}]"} 2025-03-14T17:56:00.829901+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974960829,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:56:00.830008+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974960829,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:56:00.831955+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974960831,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T17:56:00.833997+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974960833,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:56:00.835612+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974960835,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T17:56:00.843170+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974960842,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SwimlaneService.createAuditAndProduceEvent (src/service/swimlane/swimlane.service.ts:338:12)","msg":"Sending Kafka event for c3491190-f157-4c72-8db8-2885f47aaefa: event: icc-swimlane-post-created - USER: 005B00000018dYUIAY"} 2025-03-14T17:56:00.843368+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974960843,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SwimlaneService.createAuditAndProduceEvent (src/service/swimlane/swimlane.service.ts:339:12)","msg":"Sending Kafka event for c3491190-f157-4c72-8db8-2885f47aaefa: event: icc-swimlane-post-created"} 2025-03-14T17:56:00.864144+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974960863,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-swimlane-post-created for payload : {\"createdAt\":\"2025-03-14T17:56:00.863Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"createdAt\":\"2025-03-14T17:56:00.623Z\",\"modifiedAt\":\"2025-03-14T17:56:00.623Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"a93cf0e0-88af-4c45-93a0-7307afaf71b4\",\"swimlane\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T18:26:00.647Z\"},\"content\":\" - JPN rollbacks completed at 17:47 UTC\",\"index\":7,\"slackChannelId\":\"C08HTQWFF8T\"},\"requestId\":\"v98iab-pl6chm-pa7hjp-88ngyw-1741974960116\",\"client\":\"icc-ui\"}"} 2025-03-14T17:56:00.864146+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974960681,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T17:56:00.864149+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974960864,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-swimlane-post-created - undefined"} 2025-03-14T17:56:00.864155+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974960864,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-swimlane-post-created\"}}"} 2025-03-14T17:56:00.864209+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974960864,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-swimlane-post-created\"}}"} 2025-03-14T17:56:00.864442+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974960864,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:56:00.864450+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974960864,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to topic 'incident': {\"createdAt\":\"2025-03-14T17:56:00.863Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"createdAt\":\"2025-03-14T17:56:00.623Z\",\"modifiedAt\":\"2025-03-14T17:56:00.623Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"a93cf0e0-88af-4c45-93a0-7307afaf71b4\",\"swimlane\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T18:26:00.647Z\"},\"content\":\" - JPN rollbacks completed at 17:47 UTC\",\"index\":7,\"slackChannelId\":\"C08HTQWFF8T\"},\"requestId\":\"v98iab-pl6chm-pa7hjp-88ngyw-1741974960116\",\"client\":\"icc-ui\"}"} 2025-03-14T17:56:00.864465+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974960864,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to Kafka topic 'incident'"} 2025-03-14T17:56:00.864489+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974960864,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-swimlane-post-created - undefined"} 2025-03-14T17:56:00.864489+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974960864,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.19218499958515167\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-swimlane-post-created\"}}"} 2025-03-14T17:56:00.864525+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974960864,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.19218499958515167\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-swimlane-post-created\"}}"} 2025-03-14T17:56:00.864761+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974960864,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T17:56:00.868010+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974960867,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"QueueEgressHandler.updateScheduledActivity (src/service/bullmq/queue.egress.handler.ts:186:16)","msg":"[BullMQ] Removed existing scheduled activity for incident c3491190-f157-4c72-8db8-2885f47aaefa from message queue"} 2025-03-14T17:56:00.869476+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974960869,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"QueueEgressHandler.updateScheduledActivity (src/service/bullmq/queue.egress.handler.ts:190:16)","msg":"[BullMQ] Created new scheduled activity for incident c3491190-f157-4c72-8db8-2885f47aaefa in message queue"} 2025-03-14T17:56:00.869707+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974960869,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-scheduled-activity-updated for payload : {\"createdAt\":\"2025-03-14T17:56:00.869Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"id\":\"3012ac0d-c06c-41ff-88de-bc8d2829329f\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"type\":\"SWIMLANE\",\"active\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T18:26:00.647Z\",\"occurrences\":[],\"offsetValue\":30,\"additionalInfo\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T18:26:00.647Z\"},\"currentOccurrence\":0},\"requestId\":\"\",\"client\":\"icc-ui\"}"} 2025-03-14T17:56:00.869709+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974960864,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:56:00.869709+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974960869,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-scheduled-activity-updated - undefined"} 2025-03-14T17:56:00.869731+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974960869,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-scheduled-activity-updated\"}}"} 2025-03-14T17:56:00.869758+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974960869,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-scheduled-activity-updated\"}}"} 2025-03-14T17:56:00.869878+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974960869,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:56:00.869880+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974960869,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to topic 'incident': {\"createdAt\":\"2025-03-14T17:56:00.869Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"id\":\"3012ac0d-c06c-41ff-88de-bc8d2829329f\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"type\":\"SWIMLANE\",\"active\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T18:26:00.647Z\",\"occurrences\":[],\"offsetValue\":30,\"additionalInfo\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T18:26:00.647Z\"},\"currentOccurrence\":0},\"requestId\":\"\",\"client\":\"icc-ui\"}"} 2025-03-14T17:56:00.869926+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974960869,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to Kafka topic 'incident'"} 2025-03-14T17:56:00.869931+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974960869,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-scheduled-activity-updated - undefined"} 2025-03-14T17:56:00.869931+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974960869,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.10184700042009354\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-scheduled-activity-updated\"}}"} 2025-03-14T17:56:00.869962+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974960869,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.10184700042009354\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-scheduled-activity-updated\"}}"} 2025-03-14T17:56:00.870178+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974960869,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T17:56:00.870297+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974960870,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"src/service/scheduledActivity/sa.service.ts:262:14","msg":"Scheduled activity updated successfully for incident c3491190-f157-4c72-8db8-2885f47aaefa with id 3012ac0d-c06c-41ff-88de-bc8d2829329f"} 2025-03-14T17:56:00.870771+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974960869,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:56:00.870772+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974960870,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":253.42796099999998,\"method\":\"POST\",\"path\":\"/api/v1/incidents/c3491190-f157-4c72-8db8-2885f47aaefa/swimlanes/fa03ba25-e3fd-4f65-a991-84e41344eb51/updates\",\"statusCode\":201}}"} 2025-03-14T17:56:00.871642+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974960871,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1120,"method":"POST","url":"/api/v1/incidents/c3491190-f157-4c72-8db8-2885f47aaefa/swimlanes/fa03ba25-e3fd-4f65-a991-84e41344eb51/updates","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":21300},"res":{"statusCode":201,"headers":"***"},"responseTime":252,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T17:56:11.090112+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974971089,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:56:11.090217+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974962858,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:56:11.090218+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974971090,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-swimlane-invite-assignee' for consumer group='icc-rest'"} 2025-03-14T17:56:11.090223+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974971090,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:56:11.039Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"slackChannelId\":\"C08HTQWFF8T\",\"userToInvite\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"}},\"requestId\":\"m7f8h-kbqrnj-3stpn-7ecjn8-1741974970509\",\"client\":\"icc-ui\"}"} 2025-03-14T17:56:11.090251+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974971090,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-invite-assignee\"}}"} 2025-03-14T17:56:11.090300+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974971090,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-invite-assignee\"}}"} 2025-03-14T17:56:11.090541+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974971090,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:56:11.090639+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974971090,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-swimlane-invite-assignee"} 2025-03-14T17:56:11.090720+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974971090,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-swimlane-invite-assignee schema, filtered out"} 2025-03-14T17:56:11.090792+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974971090,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-swimlane-invite-assignee finished"} 2025-03-14T17:56:11.283008+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974971282,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:56:11.283122+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974971090,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:56:11.283122+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974971283,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-swimlane-updated' for consumer group='icc-rest'"} 2025-03-14T17:56:11.283147+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974971283,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:56:11.274Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T17:56:11.015Z\",\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"Completed\",\"includeInComms\":false,\"index\":1,\"slackChannelId\":\"C08HTQWFF8T\"},\"requestId\":\"m7f8h-kbqrnj-3stpn-7ecjn8-1741974970509\",\"client\":\"icc-ui\"}"} 2025-03-14T17:56:11.283161+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974971283,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-updated\"}}"} 2025-03-14T17:56:11.283202+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974971283,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-updated\"}}"} 2025-03-14T17:56:11.283381+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974971283,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:56:11.283472+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974971283,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-swimlane-updated"} 2025-03-14T17:56:11.283549+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974971283,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-swimlane-updated schema, filtered out"} 2025-03-14T17:56:11.284359+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974971283,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-swimlane-updated finished"} 2025-03-14T17:56:11.286401+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974971286,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:56:11.286879+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974971283,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:56:11.286879+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974971286,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-scheduled-activity-deleted' for consumer group='icc-rest'"} 2025-03-14T17:56:11.286999+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974971286,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:56:11.277Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":[{\"id\":\"2921c600-0e04-4a54-a283-99cda41c16b8\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"completed\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:37:09.979Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"acknowledged\":true,\"acknowledgedAt\":\"2025-03-14T16:10:49.835Z\",\"acknowledgedBy\":\"maeve.coleman@salesforce.com\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"f96bbb7f-3ec5-459c-8964-0ef37bb3457c\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:47:19.513Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":10,\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"1a48e7c8-a422-48eb-bde1-a5efcd89cfdd\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"completed\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:47:11.819Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"acknowledged\":true,\"acknowledgedAt\":\"2025-03-14T16:10:53.324Z\",\"acknowledgedBy\":\"maeve.coleman@salesforce.com\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"10f810fd-14b7-481c-be23-97c6dd3bb460\",\"type\":\"PAGE\",\"active\":true,\"message\":\"This an auto page is for SR Exec:\\n\\n{{team}} is running a {{severity}} Incident on the following voice bridge: {{bridge}}\\n\\nSlack Channel - {{slackChannel}}\\nCurrent Status - {{status}}\\nGUS Case Number - {{case}} \",\"audience\":[{\"id\":\"PRJRDHQ\",\"name\":\"SR Exec\",\"status\":\"active\"}],\"completed\":true,\"conditions\":{\"all\":[{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"}]},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T15:17:11.827Z\",\"completedAt\":\"2025-03-14T15:17:12.232Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":30,\"additionalInfo\":{\"rule\":{\"name\":\"Escalate - SR Exec - Sev1 Incident\",\"type\":null}},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"095546ab-4496-4546-8838-90f20a97fb19\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Add & Update Swimlanes\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"h\",\"triggersAt\":\"2025-03-14T15:47:11.832Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":1,\"additionalInfo\":{\"rule\":{\"name\":\"Incident Swimlane Reminder\",\"type\":null},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"24c9898f-0ce0-4cf8-b95c-4f73395e5e42\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Double check that 'Impacted Clouds' is properly set to Core 1P, Core Live on Falcon or Heroku so that Executives can be paged on time\",\"audience\":[],\"completed\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:50:11.838Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":3,\"acknowledged\":true,\"acknowledgedAt\":\"2025-03-14T16:12:39.680Z\",\"acknowledgedBy\":\"maeve.coleman@salesforce.com\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev0/1 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"dcdcc1de-c2ca-4517-9da7-d16f7d16644c\",\"type\":\"COMM\",\"active\":true,\"message\":\"Team - {{team}}\\nCase - {{case}}\\nSeverity - {{severity}}\\nVoice Bridge - {{bridge}}\\nSlack Channel - {{slackChannel}}\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"audience\":[{\"id\":\"C05U9CBHX8D\",\"name\":\"tce-core-platform\"},\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\",\"gsm@salesforce.com\"],\"completed\":true,\"conditions\":{\"all\":[{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"servicesImpacted\",\"value\":[\"Core 1P\",\"Foundations\",\"Core Live on Falcon\"],\"errors\":{},\"operator\":\"arrayContainsArray\"}]},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:50:11.845Z\",\"completedAt\":\"2025-03-14T14:50:12.608Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":3,\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\",\"type\":null}},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"067f10c4-62da-4a7a-9724-1dabfce98934\",\"type\":\"PAGE\",\"active\":true,\"message\":\"Team - {{team}}\\nCase - {{case}}\\nSeverity - {{severity}}\\nVoice Bridge - {{bridge}}\\nSlack Channel - {{slackChannel}}\\nPlease join the Voice Bridge and Slack Channel\",\"audience\":[{\"id\":\"PLSMU0R\",\"name\":\"CIC Comms - Trust Assistance\",\"status\":\"active\"}],\"completed\":true,\"conditions\":{\"all\":[{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"servicesImpacted\",\"value\":[\"Core 1P\",\"Foundations\",\"Core Live on Falcon\"],\"errors\":{},\"operator\":\"arrayContainsArray\"}]},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:50:11.851Z\",\"completedAt\":\"2025-03-14T14:50:12.299Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":3,\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\",\"type\":null}},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"ac9461e7-53e6-47c9-a87a-a4bde94c3e72\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Close the case\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"h\",\"recurrence\":50,\"triggersAt\":\"2025-03-14T18:55:37.073Z\",\"isRecurring\":true,\"occurrences\":[],\"offsetValue\":1,\"frequencyUnit\":\"h\",\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"frequencyValue\":4,\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"8e844903-26f0-4fc7-93a7-9fd95ff904ce\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Ensure Trust is Resolved\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T18:05:37.073Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":10,\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"a27b33af-b211-4f8c-904c-ced92db97b72\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Send Resolved TCE\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T18:00:37.073Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":5,\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true}],\"requestId\":\"\",\"client\":\"icc-ui\"}"} 2025-03-14T17:56:11.287000+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974971286,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-deleted\"}}"} 2025-03-14T17:56:11.287002+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974971286,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-deleted\"}}"} 2025-03-14T17:56:11.287176+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974971287,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:56:11.287290+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974971287,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-scheduled-activity-deleted"} 2025-03-14T17:56:11.287392+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741974971287,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-scheduled-activity-deleted schema, filtered out"} 2025-03-14T17:56:11.287490+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741974971287,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-scheduled-activity-deleted finished"} 2025-03-14T17:56:45.233469+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975005233,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T17:56:45.234992+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975005234,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T17:57:03.271180+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975023270,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:69:12)","msg":"[SlackService.getChannelNameById] Cache miss for Slack Channel: C01QH2MLR7H"} 2025-03-14T17:57:03.390689+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975023390,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"PermissionService.canUserCreateIncidentForTeam (src/service/auth/permission/permission.service.ts:40:14)","msg":"Team ID provided. Getting team internal ID for team with external ID a00EE000012LjV9YAK"} 2025-03-14T17:57:03.390948+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975023390,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"TeamService.verifyIfUserIsCollaborator (src/service/team/team.service.ts:758:14)","msg":"Team ID 740237fc-d1a3-4ca2-80ed-39733a6ecf7f is in UUID format. Finding team with UUID 740237fc-d1a3-4ca2-80ed-39733a6ecf7f"} 2025-03-14T17:57:03.405687+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975023405,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"TeamService.verifyIfUserIsCollaborator (src/service/team/team.service.ts:778:14)","msg":"User undefined is not part of collaborators list for team 740237fc-d1a3-4ca2-80ed-39733a6ecf7f. Checking scrum team membership"} 2025-03-14T17:57:03.409882+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975023409,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.createIncident (src/service/incident/incident.service.ts:176:12)","msg":"create incident {\"incidentPostData\":{\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"severity\":\"Sev2\",\"origin\":\"Alert\",\"teamExternalId\":\"a00EE000012LjV9YAK\",\"incidentCommander\":{\"email\":\"neil.curtis@salesforce.com\"},\"impact\":[\"PerformanceDegradation\"]}}"} 2025-03-14T17:57:04.594209+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975024593,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C01QH2MLR7H"} 2025-03-14T17:57:04.603193+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975024602,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-created-without-slack-channel finished"} 2025-03-14T17:57:08.331520+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975028331,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T17:57:08.331654+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975027661,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:57:08.331654+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975028331,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-generated' for consumer group='icc-rest'"} 2025-03-14T17:57:08.331679+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975028331,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:57:08.316Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-d9675aca-94e2-4634-b037-3245f2882d3f\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\",\"isManaged\":true},\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"}}"} 2025-03-14T17:57:08.331687+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975028331,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-generated\"}}"} 2025-03-14T17:57:08.331729+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975028331,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-generated\"}}"} 2025-03-14T17:57:08.331927+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975028331,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T17:57:08.332025+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975028331,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-bridge-generated"} 2025-03-14T17:57:08.428331+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975028428,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T17:57:08.428532+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975028331,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:57:08.428532+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975028428,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-rest'"} 2025-03-14T17:57:08.428561+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975028428,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:57:08.420Z\",\"user\":{\"id\":\"9f4c01ec-7d46-47d3-a3a2-2913983c8783\",\"email\":\"incidentcommandcenter@salesforce.com\",\"active\":true,\"name\":\"IncidentCommandCenter\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HtZbYAK\",\"slackUserId\":\"NOT_FOUND_SFDC\",\"createdBy\":\"sam.anderson@salesforce.com\",\"modifiedBy\":\"sam.anderson@salesforce.com\",\"createdAt\":\"2023-02-03T22:47:36.603Z\",\"modifiedAt\":\"2023-02-03T22:47:36.603Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-d9675aca-94e2-4634-b037-3245f2882d3f\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"ok\":true,\"id\":\"420d7d2c-6939-4785-aa6e-f0fbc3547b79\",\"serviceId\":\"PK9N4K7\",\"serviceName\":\"GUS: Airgap Operations Team Incident Escalation\",\"customMessage\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\nSeverity: Sev2\\nSlack Channel: #icc-icc-d9675aca-94e2-4634-b037-3245f2882d3f\\nBridge URL: --\\nAdditional Joining Info: --\\nAdditional Details: Team - AAG Incident Response\\nCase - \\nSeverity - Sev2\\nVoice Bridge - \\nSlack Channel - \\nYou have been paged for a Sev2 Govcloud incident, please join the bridge.\",\"additionalInfo\":{\"rule\":{\"name\":\"SEV2 Incident Page\"}},\"incidentSubject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"incidentDescription\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\"},\"client\":\"icc-rule-engine\"}"} 2025-03-14T17:57:08.428578+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975028428,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"} 2025-03-14T17:57:08.428648+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975028428,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"} 2025-03-14T17:57:08.428808+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975028428,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T17:57:08.428902+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975028428,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-page-request"} 2025-03-14T17:57:08.428986+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975028428,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-page-request schema, filtered out"} 2025-03-14T17:57:08.429066+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975028428,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-page-request finished"} 2025-03-14T17:57:08.429234+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975028429,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T17:57:08.429400+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975028428,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:57:08.429400+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975028429,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-rest'"} 2025-03-14T17:57:08.429429+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975028429,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:57:08.421Z\",\"user\":{\"id\":\"9f4c01ec-7d46-47d3-a3a2-2913983c8783\",\"email\":\"incidentcommandcenter@salesforce.com\",\"active\":true,\"name\":\"IncidentCommandCenter\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HtZbYAK\",\"slackUserId\":\"NOT_FOUND_SFDC\",\"createdBy\":\"sam.anderson@salesforce.com\",\"modifiedBy\":\"sam.anderson@salesforce.com\",\"createdAt\":\"2023-02-03T22:47:36.603Z\",\"modifiedAt\":\"2023-02-03T22:47:36.603Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-d9675aca-94e2-4634-b037-3245f2882d3f\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"ok\":true,\"id\":\"099095c6-462b-4566-8c44-ccc494c2c1ef\",\"serviceId\":\"PZ6UMW4\",\"serviceName\":\"GUS: Gov Service Performance, Availability and Resilience (GovSPAR) Incident Escalation\",\"customMessage\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\nSeverity: Sev2\\nSlack Channel: #icc-icc-d9675aca-94e2-4634-b037-3245f2882d3f\\nBridge URL: --\\nAdditional Joining Info: --\\nAdditional Details: Team - AAG Incident Response\\nCase - \\nSeverity - Sev2\\nVoice Bridge - \\nSlack Channel - \\nYou have been paged for a Sev2 Govcloud incident, please join the bridge.\",\"additionalInfo\":{\"rule\":{\"name\":\"SEV2 Incident Page\"}},\"incidentSubject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"incidentDescription\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\"},\"client\":\"icc-rule-engine\"}"} 2025-03-14T17:57:08.429429+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975028429,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"} 2025-03-14T17:57:08.429462+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975028429,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"} 2025-03-14T17:57:08.429601+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975028429,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T17:57:08.429681+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975028429,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-page-request"} 2025-03-14T17:57:08.429761+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975028429,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-page-request schema, filtered out"} 2025-03-14T17:57:08.429837+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975028429,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-page-request finished"} 2025-03-14T17:57:08.429965+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975028429,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T17:57:08.430124+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975028429,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:57:08.430124+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975028430,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-rest'"} 2025-03-14T17:57:08.430149+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975028430,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:57:08.421Z\",\"user\":{\"id\":\"9f4c01ec-7d46-47d3-a3a2-2913983c8783\",\"email\":\"incidentcommandcenter@salesforce.com\",\"active\":true,\"name\":\"IncidentCommandCenter\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HtZbYAK\",\"slackUserId\":\"NOT_FOUND_SFDC\",\"createdBy\":\"sam.anderson@salesforce.com\",\"modifiedBy\":\"sam.anderson@salesforce.com\",\"createdAt\":\"2023-02-03T22:47:36.603Z\",\"modifiedAt\":\"2023-02-03T22:47:36.603Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-d9675aca-94e2-4634-b037-3245f2882d3f\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"ok\":true,\"id\":\"6f14533e-303a-47d4-9eeb-6d891d40f4d1\",\"serviceId\":\"P2HAI4O\",\"serviceName\":\"GUS: GovCloud Observability Incident Escalation\",\"customMessage\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\nSeverity: Sev2\\nSlack Channel: #icc-icc-d9675aca-94e2-4634-b037-3245f2882d3f\\nBridge URL: --\\nAdditional Joining Info: --\\nAdditional Details: Team - AAG Incident Response\\nCase - \\nSeverity - Sev2\\nVoice Bridge - \\nSlack Channel - \\nYou have been paged for a Sev2 Govcloud incident, please join the bridge.\",\"additionalInfo\":{\"rule\":{\"name\":\"SEV2 Incident Page\"}},\"incidentSubject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"incidentDescription\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\"},\"client\":\"icc-rule-engine\"}"} 2025-03-14T17:57:08.430149+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975028430,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"} 2025-03-14T17:57:08.430178+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975028430,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"} 2025-03-14T17:57:08.430305+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975028430,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T17:57:08.430378+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975028430,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-page-request"} 2025-03-14T17:57:08.430458+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975028430,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-page-request schema, filtered out"} 2025-03-14T17:57:08.430533+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975028430,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-page-request finished"} 2025-03-14T17:57:08.544514+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975028544,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.setChannelTopic (src/service/slack/slack.service.ts:39:16)","msg":"set slack channel C08HC7YFZ9V topic: :icc-sev2: Sev2 | GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major | https://meet.google.com/owh-inkc-coi"} 2025-03-14T17:57:08.552280+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975028430,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:57:08.552281+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975028552,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"}"} 2025-03-14T17:57:08.574683+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975028574,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T17:57:08.576647+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975028576,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T17:57:08.576804+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975028576,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T17:57:08.578235+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975028578,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T17:57:12.318982+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975032318,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Proxy.searchSlackUserByEmail (src/service/slack/slackapi.service.ts:90:14)","msg":"Error searching slack user with error: Error: An API error occurred: users_not_found"} 2025-03-14T17:57:12.319119+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975032318,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"TeamService.createUsersIfAbsent (src/service/team/team.service.ts:729:18)","msg":"Comms User aag-incident-alerts@salesforce.com is not present in GUS. This could be a valid case for a DL email address"} 2025-03-14T17:57:12.319266+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975032319,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C0449P2SUFL"} 2025-03-14T17:57:12.325722+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975032325,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.sendSlackChannelEventAndCreateAuditInfo (src/service/async/asyncHandler.ts:269:12)","msg":"Incident slack channel updated successfully for incident d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T17:57:12.325723+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975032061,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:57:12.325725+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975032325,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T17:57:12.348570+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975032348,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T17:57:12.350655+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975032350,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T17:57:12.350802+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975032350,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T17:57:12.352351+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975032352,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T17:57:12.449443+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975032449,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T17:57:12.449574+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975032449,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T17:57:12.451282+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975032451,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T17:57:12.452907+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975032452,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T17:57:12.454523+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975032454,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T17:57:12.460063+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975032459,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-slack-channel-renamed for payload : {\"createdAt\":\"2025-03-14T17:57:12.459Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\"},\"eventObj\":{\"createdAt\":\"2025-03-14T17:57:07.296Z\",\"modifiedAt\":\"2025-03-14T17:57:12.062Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"}}"} 2025-03-14T17:57:12.460065+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975032348,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T17:57:12.460066+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975032460,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-slack-channel-renamed - undefined"} 2025-03-14T17:57:12.460067+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975032460,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T17:57:12.460094+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975032460,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T17:57:12.460216+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975032460,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:57:12.460217+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975032460,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'd9675aca-94e2-4634-b037-3245f2882d3f' to topic 'incident': {\"createdAt\":\"2025-03-14T17:57:12.459Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\"},\"eventObj\":{\"createdAt\":\"2025-03-14T17:57:07.296Z\",\"modifiedAt\":\"2025-03-14T17:57:12.062Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"}}"} 2025-03-14T17:57:12.460258+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975032460,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'd9675aca-94e2-4634-b037-3245f2882d3f' to Kafka topic 'incident'"} 2025-03-14T17:57:12.460259+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975032460,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-slack-channel-renamed - undefined"} 2025-03-14T17:57:12.460259+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975032460,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.0860069990158081\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T17:57:12.460282+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975032460,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.0860069990158081\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T17:57:12.460485+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975032460,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T17:57:12.509388+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975032509,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T17:57:12.509448+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975032460,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:57:12.509449+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975032509,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-renamed' for consumer group='icc-rest'"} 2025-03-14T17:57:12.509449+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975032509,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:57:12.459Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\"},\"eventObj\":{\"createdAt\":\"2025-03-14T17:57:07.296Z\",\"modifiedAt\":\"2025-03-14T17:57:12.062Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"}}"} 2025-03-14T17:57:12.509480+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975032509,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T17:57:12.509518+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975032509,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T17:57:12.509692+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975032509,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T17:57:12.509785+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975032509,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-slack-channel-renamed"} 2025-03-14T17:57:12.509876+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975032509,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-slack-channel-renamed schema, filtered out"} 2025-03-14T17:57:12.509950+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975032509,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-slack-channel-renamed finished"} 2025-03-14T17:57:16.547596+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975036547,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T17:57:16.547738+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975036547,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T17:57:16.549447+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975036549,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T17:57:16.551047+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975036550,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T17:57:16.552672+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975036552,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T17:57:16.561217+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975036560,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-incident-updated for payload : {\"createdAt\":\"2025-03-14T17:57:16.417Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T17:57:03.409Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:57:12.011Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T17:57:03.409Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null}]},\"servicesImpacted\":{\"0\":[null,\"Gov Cloud CRM\"]}},\"requestId\":\"321dcda5-a77d-6297-b2c0-b32314d0433c\",\"client\":\"quantumks2s\"}"} 2025-03-14T17:57:16.561220+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975036446,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T17:57:16.561221+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975036561,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-incident-updated - undefined"} 2025-03-14T17:57:16.561221+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975036561,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T17:57:16.561226+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975036561,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T17:57:16.561452+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975036561,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:57:16.561461+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975036561,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'd9675aca-94e2-4634-b037-3245f2882d3f' to topic 'incident': {\"createdAt\":\"2025-03-14T17:57:16.417Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T17:57:03.409Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard 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Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:57:12.011Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T17:57:03.409Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null}]},\"servicesImpacted\":{\"0\":[null,\"Gov Cloud CRM\"]}},\"requestId\":\"321dcda5-a77d-6297-b2c0-b32314d0433c\",\"client\":\"quantumks2s\"}"} 2025-03-14T17:57:16.561464+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975036561,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'd9675aca-94e2-4634-b037-3245f2882d3f' to Kafka topic 'incident'"} 2025-03-14T17:57:16.561523+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975036561,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-incident-updated - undefined"} 2025-03-14T17:57:16.561525+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975036561,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.14069300144910812\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T17:57:16.561525+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975036561,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.14069300144910812\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T17:57:16.561728+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975036561,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T17:57:16.562527+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975036561,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:57:16.562528+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975036562,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":654.4732309999999,\"method\":\"PATCH\",\"path\":\"/api/v1/incidents/d9675aca-94e2-4634-b037-3245f2882d3f\",\"statusCode\":200}}"} 2025-03-14T17:57:16.563537+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975036563,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1128,"method":"PATCH","url":"/api/v1/incidents/d9675aca-94e2-4634-b037-3245f2882d3f","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":58912},"res":{"statusCode":200,"headers":"***"},"responseTime":655,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T17:57:16.569151+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975036568,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T17:57:16.569420+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975036562,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:57:16.569420+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975036569,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-rest'"} 2025-03-14T17:57:16.569494+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975036569,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:57:16.417Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T17:57:03.409Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:57:12.011Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T17:57:03.409Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null}]},\"servicesImpacted\":{\"0\":[null,\"Gov Cloud CRM\"]}},\"requestId\":\"321dcda5-a77d-6297-b2c0-b32314d0433c\",\"client\":\"quantumks2s\"}"} 2025-03-14T17:57:16.569495+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975036569,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T17:57:16.569520+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975036569,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T17:57:16.569689+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975036569,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T17:57:16.569791+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975036569,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-incident-updated"} 2025-03-14T17:57:16.569869+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975036569,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-incident-updated schema, filtered out"} 2025-03-14T17:57:16.569960+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975036569,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-updated finished"} 2025-03-14T17:57:28.225586+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975042802,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:57:28.225591+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975048225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14596554752,\"uptime\":1794423.6,\"totalMem\":16484134912,\"loadavg\":[0.06,0.05,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11466130,\"nice\":4920,\"sys\":1447600,\"idle\":1778607230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11202690,\"nice\":3430,\"sys\":1438890,\"idle\":1779378110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11395690,\"nice\":2660,\"sys\":1408820,\"idle\":1779298250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11668730,\"nice\":2960,\"sys\":1443740,\"idle\":1778454620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11140510,\"nice\":4030,\"sys\":1406180,\"idle\":1779615440,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11268110,\"nice\":3610,\"sys\":1457720,\"idle\":1779320270,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11201280,\"nice\":2820,\"sys\":1421070,\"idle\":1779493330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11144360,\"nice\":2480,\"sys\":1440720,\"idle\":1779331860,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":11860,\"sum\":58699}}}"} 2025-03-14T17:57:37.985418+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975057985,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event bullmq-job-completed for payload : {\"createdAt\":\"2025-03-14T17:57:37.985Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\"},\"eventObj\":{\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"reminderId\":\"ce5390ea-a500-46f9-baca-c46d618c08f6\",\"message\":\"Team - {{team}}\\nCase - {{case}}\\nSeverity - {{severity}}\\nVoice Bridge - {{bridge}}\\nSlack Channel - {{slackChannel}}\\nYou have been paged for a Sev2 Govcloud incident, please join the bridge.\",\"additionalInfo\":{\"rule\":{\"name\":\"SEV2 Incident Page\",\"type\":null}}},\"client\":\"icc-rest\"}"} 2025-03-14T17:57:37.985421+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975054607,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:57:37.985422+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975057985,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - bullmq-job-completed - undefined"} 2025-03-14T17:57:37.985423+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975057985,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T17:57:37.985433+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975057985,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T17:57:37.985547+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975057985,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:57:37.985548+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975057985,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'd9675aca-94e2-4634-b037-3245f2882d3f' to topic 'incident': {\"createdAt\":\"2025-03-14T17:57:37.985Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\"},\"eventObj\":{\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"reminderId\":\"ce5390ea-a500-46f9-baca-c46d618c08f6\",\"message\":\"Team - {{team}}\\nCase - {{case}}\\nSeverity - {{severity}}\\nVoice Bridge - {{bridge}}\\nSlack Channel - {{slackChannel}}\\nYou have been paged for a Sev2 Govcloud incident, please join the bridge.\",\"additionalInfo\":{\"rule\":{\"name\":\"SEV2 Incident Page\",\"type\":null}}},\"client\":\"icc-rest\"}"} 2025-03-14T17:57:37.985588+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975057985,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'd9675aca-94e2-4634-b037-3245f2882d3f' to Kafka topic 'incident'"} 2025-03-14T17:57:37.985588+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975057985,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - bullmq-job-completed - undefined"} 2025-03-14T17:57:37.985590+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975057985,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.06868600100278854\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T17:57:37.985622+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975057985,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.06868600100278854\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T17:57:37.985776+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975057985,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T17:57:37.985852+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975057985,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Worker. (src/service/bullmq/queue.egress.handler.ts:243:16)","msg":"[BullMQ] Job with id reminders-d9675aca-94e2-4634-b037-3245f2882d3f-ce5390ea-a500-46f9-baca-c46d618c08f6 completed"} 2025-03-14T17:57:38.033423+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975058033,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T17:57:38.033499+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975057985,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:57:38.033500+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975058033,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-rest'"} 2025-03-14T17:57:38.033507+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975058033,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:57:37.985Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\"},\"eventObj\":{\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"reminderId\":\"ce5390ea-a500-46f9-baca-c46d618c08f6\",\"message\":\"Team - {{team}}\\nCase - {{case}}\\nSeverity - {{severity}}\\nVoice Bridge - {{bridge}}\\nSlack Channel - {{slackChannel}}\\nYou have been paged for a Sev2 Govcloud incident, please join the bridge.\",\"additionalInfo\":{\"rule\":{\"name\":\"SEV2 Incident Page\",\"type\":null}}},\"client\":\"icc-rest\"}"} 2025-03-14T17:57:38.033510+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975058033,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T17:57:38.033553+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975058033,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T17:57:38.033735+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975058033,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T17:57:38.033836+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975058033,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: bullmq-job-completed"} 2025-03-14T17:57:38.034187+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975058034,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T17:57:38.034246+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975058033,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:57:38.034247+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975058034,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-rest'"} 2025-03-14T17:57:38.034256+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975058034,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:57:37.984Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\"},\"eventObj\":{\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"reminderId\":\"7700c231-095a-4336-ab5f-8c3868667793\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"}},\"client\":\"icc-rest\"}"} 2025-03-14T17:57:38.034272+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975058034,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T17:57:38.034297+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975058034,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T17:57:38.034428+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975058034,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T17:57:38.034517+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975058034,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: bullmq-job-completed"} 2025-03-14T17:57:38.034939+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975058034,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:57:38.034942+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975058034,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":" Handle process event bullmq-job-completed in ReminderEventProcessor for payload : {\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"reminderId\":\"ce5390ea-a500-46f9-baca-c46d618c08f6\",\"message\":\"Team - {{team}}\\nCase - {{case}}\\nSeverity - {{severity}}\\nVoice Bridge - {{bridge}}\\nSlack Channel - {{slackChannel}}\\nYou have been paged for a Sev2 Govcloud incident, please join the bridge.\",\"additionalInfo\":{\"rule\":{\"name\":\"SEV2 Incident Page\",\"type\":null}}}"} 2025-03-14T17:57:38.042574+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975058042,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"ScheduledActivityService.updateReminderMetadata (src/service/scheduledActivity/sa.service.ts:922:16)","msg":"Incident reminder metadata updated successfully for incident d9675aca-94e2-4634-b037-3245f2882d3f."} 2025-03-14T17:57:38.042747+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975058042,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"src/service/scheduledActivity/sa.service.ts:928:14","msg":"Incident reminder metadata updated successfully for incident d9675aca-94e2-4634-b037-3245f2882d3f after occurrence."} 2025-03-14T17:57:38.046342+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975058034,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Job completed for incident d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T17:57:38.046343+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975058046,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":" Handle process event bullmq-job-completed in ReminderEventProcessor for payload : {\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"reminderId\":\"7700c231-095a-4336-ab5f-8c3868667793\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"}}"} 2025-03-14T17:57:38.055999+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975058055,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"} 2025-03-14T17:57:38.060046+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975058059,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"ScheduledActivityService.updateReminderMetadata (src/service/scheduledActivity/sa.service.ts:922:16)","msg":"Incident reminder metadata updated successfully for incident d9675aca-94e2-4634-b037-3245f2882d3f."} 2025-03-14T17:57:38.060191+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975058060,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"src/service/scheduledActivity/sa.service.ts:928:14","msg":"Incident reminder metadata updated successfully for incident d9675aca-94e2-4634-b037-3245f2882d3f after occurrence."} 2025-03-14T17:57:38.074122+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975058073,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-reminder-triggered for payload : {\"createdAt\":\"2025-03-14T17:57:38.073Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\"},\"eventObj\":{\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"reminderId\":\"7700c231-095a-4336-ab5f-8c3868667793\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"reminderData\":{\"id\":\"7700c231-095a-4336-ab5f-8c3868667793\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T17:57:07.952Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HC7YFZ9V\"}}"} 2025-03-14T17:57:38.074122+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975058046,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Job completed for incident d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T17:57:38.074123+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975058074,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-reminder-triggered - undefined"} 2025-03-14T17:57:38.074126+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975058074,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T17:57:38.074170+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975058074,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T17:57:38.074272+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975058074,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:57:38.074273+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975058074,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'd9675aca-94e2-4634-b037-3245f2882d3f' to topic 'incident': {\"createdAt\":\"2025-03-14T17:57:38.073Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\"},\"eventObj\":{\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"reminderId\":\"7700c231-095a-4336-ab5f-8c3868667793\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"reminderData\":{\"id\":\"7700c231-095a-4336-ab5f-8c3868667793\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T17:57:07.952Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HC7YFZ9V\"}}"} 2025-03-14T17:57:38.074314+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975058074,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'd9675aca-94e2-4634-b037-3245f2882d3f' to Kafka topic 'incident'"} 2025-03-14T17:57:38.074315+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975058074,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-reminder-triggered - undefined"} 2025-03-14T17:57:38.074315+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975058074,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.058903999626636505\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T17:57:38.074339+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975058074,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.058903999626636505\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T17:57:38.074516+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975058074,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T17:57:38.075876+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975058075,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"} 2025-03-14T17:57:38.125395+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975058125,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T17:57:38.125511+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975058074,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:57:38.125512+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975058125,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-rest'"} 2025-03-14T17:57:38.125515+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975058125,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:57:38.073Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\"},\"eventObj\":{\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"reminderId\":\"7700c231-095a-4336-ab5f-8c3868667793\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"reminderData\":{\"id\":\"7700c231-095a-4336-ab5f-8c3868667793\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T17:57:07.952Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HC7YFZ9V\"}}"} 2025-03-14T17:57:38.125530+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975058125,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T17:57:38.125584+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975058125,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T17:57:38.125755+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975058125,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T17:57:38.125854+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975058125,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-reminder-triggered"} 2025-03-14T17:57:38.125937+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975058125,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-reminder-triggered schema, filtered out"} 2025-03-14T17:57:38.126023+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975058125,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-reminder-triggered finished"} 2025-03-14T17:58:08.217154+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975088216,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T17:58:08.217274+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975088167,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:58:08.217275+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975088217,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-rest'"} 2025-03-14T17:58:08.217284+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975088217,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:58:08.166Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\"},\"eventObj\":{\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"reminderId\":\"9c830d06-d639-40d4-8463-3f2aa771a1cc\",\"message\":\"Incident Reminders & Quick Reference\\nhttps://confluence.internal.salesforce.com/x/r_kHOQ\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Reminders & Quick Reference\",\"type\":\"team\"},\"status\":\"New\"},\"reminderData\":{\"id\":\"9c830d06-d639-40d4-8463-3f2aa771a1cc\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Incident Reminders & Quick Reference\\nhttps://confluence.internal.salesforce.com/x/r_kHOQ\",\"audience\":[],\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T17:58:07.932Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":1,\"additionalInfo\":{\"rule\":{\"name\":\"Incident Reminders & Quick Reference\",\"type\":\"team\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HC7YFZ9V\"}}"} 2025-03-14T17:58:08.217285+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975088217,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T17:58:08.217354+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975088217,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T17:58:08.217561+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975088217,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T17:58:08.217677+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975088217,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-reminder-triggered"} 2025-03-14T17:58:08.217791+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975088217,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-reminder-triggered schema, filtered out"} 2025-03-14T17:58:08.217907+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975088217,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-reminder-triggered finished"} 2025-03-14T17:58:19.344208+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975099343,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 4b09a59a-cd68-4abd-825b-386169189b3f"} 2025-03-14T17:58:19.344419+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975097360,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:58:19.344420+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975099344,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='icc-rest-audit'"} 2025-03-14T17:58:19.344499+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975099344,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:58:19.020Z\",\"incident\":{\"id\":\"4b09a59a-cd68-4abd-825b-386169189b3f\",\"slackChannel\":{\"id\":\"C08G0LTB55J\",\"name\":\"icc-72672536\"},\"subject\":\"LunaDB is no longer showing up in Asgard Splunk for last 30 days\",\"description\":\"https://salesforce-internal.slack.com/archives/C06HW6XJG14/p1740985314469679\",\"detectedTime\":\"2025-03-03T20:20:00.000Z\",\"severity\":\"Sev4\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce-internal.slack.com/archives/C08G0LTB55J/p1741589676649999\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-03T20:20:00.000Z\",\"impactEndTime\":\"2025-03-14T17:49:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/qfr-cfdp-iok\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-559-854-1430, pin: 844728145; \\nFind numbers in more regions on https://tel.meet/qfr-cfdp-iok?pin=9814406372535, pin: 9814406372535\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Maintenance\",\"createdAt\":\"2025-03-03T20:20:26.512Z\",\"closingDetails\":{\"productTag\":\"a1aEE00000146RGYAY\",\"detectedByServiceOwner\":true,\"prbNumber\":null,\"proximateCause\":\"Customer certification expired. The rsyslog config isn't functional. The monc agent team takes over to check the config. The log will be onboarded as a new log.\",\"customerExperience\":\"Log stopped flowing for 9 months. Customer certification expired. The rsyslog config isn't functional. The monc agent team takes over to check the config. The log will be onboarded as a new log.\",\"immediateResolution\":\"Customer will work with monc agent team to exam the issue, and onboard the log as a new log to Asgard.\",\"aarQuestions\":\"Customer have certification rotated, and will work with monc agent to figure out the right config file. Customer will onboard the log as a new log after getting the right monc agent file requirements.\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"TIP Log Platform - Data Plane\",\"closedBy\":{\"id\":\"9105b031-45a8-4d1b-99ab-5bd57436ad32\",\"email\":\"s.huang@salesforce.com\",\"active\":true,\"name\":\"Sue Huang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005LmJWIA0\",\"slackUserId\":\"WKXAF53HB\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:28:31.698Z\",\"modifiedAt\":\"2023-04-20T14:28:31.698Z\"},\"incidentId\":\"4b09a59a-cd68-4abd-825b-386169189b3f\",\"createdBy\":{\"id\":\"9105b031-45a8-4d1b-99ab-5bd57436ad32\",\"email\":\"s.huang@salesforce.com\",\"active\":true,\"name\":\"Sue Huang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005LmJWIA0\",\"slackUserId\":\"WKXAF53HB\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:28:31.698Z\",\"modifiedAt\":\"2023-04-20T14:28:31.698Z\"},\"modifiedBy\":{\"id\":\"9105b031-45a8-4d1b-99ab-5bd57436ad32\",\"email\":\"s.huang@salesforce.com\",\"active\":true,\"name\":\"Sue Huang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005LmJWIA0\",\"slackUserId\":\"WKXAF53HB\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:28:31.698Z\",\"modifiedAt\":\"2023-04-20T14:28:31.698Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T17:58:14.474Z\",\"modifiedAt\":\"2025-03-14T17:58:14.474Z\",\"id\":\"d83473df-45a6-4ac8-b2bf-6d199b813abd\"},\"scrumTeamId\":\"a00EE00001OcY42YAF\",\"team\":\"TIP Log Platform - Data Plane\",\"caseNumber\":\"72672536\",\"caseRecordId\":\"500EE00001TPdZfYAL\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/I289ASOpo0ei\",\"engagedAt\":\"2025-03-03T21:01:06.349Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:52:50.846Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/I289ASOpo0ei\"}}"} 2025-03-14T17:58:19.344501+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975099344,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"} 2025-03-14T17:58:19.344505+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975099344,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"} 2025-03-14T17:58:28.225556+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975104804,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:58:28.225568+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975108225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14630346752,\"uptime\":1794483.6,\"totalMem\":16484134912,\"loadavg\":[0.08,0.05,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11466350,\"nice\":4920,\"sys\":1447630,\"idle\":1778666650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11203070,\"nice\":3430,\"sys\":1438950,\"idle\":1779437710,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11395890,\"nice\":2660,\"sys\":1408860,\"idle\":1779357940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11669010,\"nice\":2960,\"sys\":1443770,\"idle\":1778514030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11140850,\"nice\":4030,\"sys\":1406240,\"idle\":1779674910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11268210,\"nice\":3610,\"sys\":1457760,\"idle\":1779379810,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11201930,\"nice\":2820,\"sys\":1421120,\"idle\":1779552650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11145080,\"nice\":2480,\"sys\":1440750,\"idle\":1779391170,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6408,\"sum\":59423}}}"} 2025-03-14T18:00:01.872771+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975168225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:00:01.872779+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975201872,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":23.67364,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":304}}"} 2025-03-14T18:00:01.873295+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975201872,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1140,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":16822},"res":{"statusCode":304,"headers":"***"},"responseTime":23,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:00:01.901397+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975201872,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:00:01.901398+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975201901,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":57.390733999999995,\"method\":\"GET\",\"path\":\"/api/v1/incidents?pageSize=2\",\"statusCode\":200}}"} 2025-03-14T18:00:01.902133+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975201901,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1139,"method":"GET","url":"/api/v1/incidents?pageSize=2","query":{"pageSize":"2"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":16808},"res":{"statusCode":200,"headers":"***"},"responseTime":57,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:00:27.546102+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":50,"time":1741975227545,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident d9675aca-94e2-4634-b037-3245f2882d3f with sequence number latest","stack":"HttpError: There is no report found for incident d9675aca-94e2-4634-b037-3245f2882d3f with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident d9675aca-94e2-4634-b037-3245f2882d3f with sequence number latest"} 2025-03-14T18:00:27.546349+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975227360,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:00:27.546350+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975227546,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":14.178631,\"method\":\"GET\",\"path\":\"/api/v1/incidents/d9675aca-94e2-4634-b037-3245f2882d3f/comms/latest\",\"statusCode\":204}}"} 2025-03-14T18:00:27.546852+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975227546,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1144,"method":"GET","url":"/api/v1/incidents/d9675aca-94e2-4634-b037-3245f2882d3f/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":52716},"res":{"statusCode":204,"headers":"***"},"responseTime":14,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:00:37.229395+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975237229,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:00:37.229443+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975228225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:00:37.229443+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975237229,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-rest'"} 2025-03-14T18:00:37.229448+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975237229,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:00:37.175Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"a27b33af-b211-4f8c-904c-ced92db97b72\",\"message\":\"Send Resolved TCE\",\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"}},\"client\":\"icc-rest\"}"} 2025-03-14T18:00:37.229471+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975237229,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T18:00:37.229526+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975237229,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T18:00:37.229733+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975237229,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:00:37.229855+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975237229,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: bullmq-job-completed"} 2025-03-14T18:00:37.230822+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975237229,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:00:37.230824+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975237230,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":" Handle process event bullmq-job-completed in ReminderEventProcessor for payload : {\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"a27b33af-b211-4f8c-904c-ced92db97b72\",\"message\":\"Send Resolved TCE\",\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"}}"} 2025-03-14T18:00:37.238253+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975237237,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"ScheduledActivityService.updateReminderMetadata (src/service/scheduledActivity/sa.service.ts:922:16)","msg":"Incident reminder metadata updated successfully for incident c3491190-f157-4c72-8db8-2885f47aaefa."} 2025-03-14T18:00:37.238402+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975237238,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"src/service/scheduledActivity/sa.service.ts:928:14","msg":"Incident reminder metadata updated successfully for incident c3491190-f157-4c72-8db8-2885f47aaefa after occurrence."} 2025-03-14T18:00:37.249873+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975237249,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-reminder-triggered for payload : {\"createdAt\":\"2025-03-14T18:00:37.249Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"a27b33af-b211-4f8c-904c-ced92db97b72\",\"message\":\"Send Resolved TCE\",\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"reminderData\":{\"id\":\"a27b33af-b211-4f8c-904c-ced92db97b72\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Send Resolved TCE\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T18:00:37.073Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":5,\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HTQWFF8T\"}}"} 2025-03-14T18:00:37.249874+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975237230,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Job completed for incident c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:00:37.249875+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975237249,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-reminder-triggered - undefined"} 2025-03-14T18:00:37.249879+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975237249,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T18:00:37.249903+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975237249,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T18:00:37.250011+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975237249,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:00:37.250013+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975237249,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to topic 'incident': {\"createdAt\":\"2025-03-14T18:00:37.249Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"a27b33af-b211-4f8c-904c-ced92db97b72\",\"message\":\"Send Resolved TCE\",\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"reminderData\":{\"id\":\"a27b33af-b211-4f8c-904c-ced92db97b72\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Send Resolved TCE\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T18:00:37.073Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":5,\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HTQWFF8T\"}}"} 2025-03-14T18:00:37.250055+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975237250,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to Kafka topic 'incident'"} 2025-03-14T18:00:37.250056+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975237250,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-reminder-triggered - undefined"} 2025-03-14T18:00:37.250056+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975237250,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.06732700020074844\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T18:00:37.250084+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975237250,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.06732700020074844\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T18:00:37.250286+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975237250,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T18:00:37.251768+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975237251,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"} 2025-03-14T18:00:37.301454+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975237301,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:00:37.301529+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975237250,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:00:37.301531+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975237301,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-rest'"} 2025-03-14T18:00:37.301535+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975237301,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:00:37.249Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"a27b33af-b211-4f8c-904c-ced92db97b72\",\"message\":\"Send Resolved TCE\",\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"reminderData\":{\"id\":\"a27b33af-b211-4f8c-904c-ced92db97b72\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Send Resolved TCE\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T18:00:37.073Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":5,\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HTQWFF8T\"}}"} 2025-03-14T18:00:37.301581+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975237301,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T18:00:37.301610+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975237301,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T18:00:37.301795+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975237301,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:00:37.301904+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975237301,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-reminder-triggered"} 2025-03-14T18:00:37.302005+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975237301,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-reminder-triggered schema, filtered out"} 2025-03-14T18:00:37.302085+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975237301,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-reminder-triggered finished"} 2025-03-14T18:01:28.225549+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975286913,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:01:28.225555+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975288225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14628139008,\"uptime\":1794663.6,\"totalMem\":16484134912,\"loadavg\":[0.07,0.07,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11467620,\"nice\":4920,\"sys\":1447830,\"idle\":1778845170,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11203810,\"nice\":3430,\"sys\":1439140,\"idle\":1779616680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11397370,\"nice\":2660,\"sys\":1409050,\"idle\":1779536840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11669460,\"nice\":2960,\"sys\":1443910,\"idle\":1778692730,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11142240,\"nice\":4030,\"sys\":1406360,\"idle\":1779853150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11269000,\"nice\":3610,\"sys\":1457900,\"idle\":1779558430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11203920,\"nice\":2820,\"sys\":1421300,\"idle\":1779730790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11147330,\"nice\":2480,\"sys\":1440910,\"idle\":1779569210,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6154,\"sum\":59559}}}"} 2025-03-14T18:02:42.173804+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975348225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:02:42.173808+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975362173,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":20.36691,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":304}}"} 2025-03-14T18:02:42.174335+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975362174,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1147,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":37942},"res":{"statusCode":304,"headers":"***"},"responseTime":20,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:03:28.225528+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975402190,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:03:28.225534+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975408225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14621917184,\"uptime\":1794783.6,\"totalMem\":16484134912,\"loadavg\":[0.01,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11468080,\"nice\":4920,\"sys\":1447940,\"idle\":1778964230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11204050,\"nice\":3430,\"sys\":1439230,\"idle\":1779736010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11397950,\"nice\":2660,\"sys\":1409220,\"idle\":1779655960,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11670370,\"nice\":2960,\"sys\":1443970,\"idle\":1778811700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11142800,\"nice\":4030,\"sys\":1406470,\"idle\":1779972080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11269460,\"nice\":3610,\"sys\":1457990,\"idle\":1779677630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11204860,\"nice\":2820,\"sys\":1421350,\"idle\":1779849650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11148530,\"nice\":2480,\"sys\":1440980,\"idle\":1779688010,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6152,\"sum\":59531}}}"} 2025-03-14T18:04:06.568288+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975415429,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:04:06.568292+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975446568,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":26.713804,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":304}}"} 2025-03-14T18:04:06.568827+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975446568,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1152,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":46830},"res":{"statusCode":304,"headers":"***"},"responseTime":26,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:04:34.250956+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975468225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:04:34.250966+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975474250,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":26.461318,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":304}}"} 2025-03-14T18:04:34.251366+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975474251,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1154,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":10586},"res":{"statusCode":304,"headers":"***"},"responseTime":26,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:05:28.225562+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975502198,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:05:28.225567+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975528225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14640594944,\"uptime\":1794903.6,\"totalMem\":16484134912,\"loadavg\":[0.03,0.05,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11468890,\"nice\":4920,\"sys\":1448020,\"idle\":1779083120,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11204840,\"nice\":3430,\"sys\":1439350,\"idle\":1779854940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11398620,\"nice\":2660,\"sys\":1409320,\"idle\":1779774800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11671300,\"nice\":2960,\"sys\":1444090,\"idle\":1778930490,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11144270,\"nice\":4030,\"sys\":1406550,\"idle\":1780090510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11270450,\"nice\":3610,\"sys\":1458080,\"idle\":1779796470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11205950,\"nice\":2820,\"sys\":1421440,\"idle\":1779968380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11150020,\"nice\":2480,\"sys\":1441080,\"idle\":1779806660,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":14594,\"sum\":59493}}}"} 2025-03-14T18:06:25.675247+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975554555,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:06:25.675251+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975585675,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":501.510724,\"method\":\"GET\",\"path\":\"/api/v1/scrumTeams/membership/005B00000036xPzIAI\",\"statusCode\":304}}"} 2025-03-14T18:06:25.676148+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975585675,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1158,"method":"GET","url":"/api/v1/scrumTeams/membership/005B00000036xPzIAI","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":18036},"res":{"statusCode":304,"headers":"***"},"responseTime":501,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:06:29.032477+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975589032,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:06:29.032961+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975588225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:06:29.032962+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975589032,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-rest'"} 2025-03-14T18:06:29.033057+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975589032,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:06:29.023Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"9 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved.\",\"actions\":\"We are paging out to stride team to investigate further on the alert.\"},\"sentAt\":\"2025-03-14T18:06:28.522Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C0449P2SUFL\"],\"emailAddresses\":[\"aag-incident-alerts@salesforce.com\"]},\"internalCommsId\":\"f94b9c07-8434-41e6-8529-57b392648b38\",\"allInternalCommsReport\":[{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"9 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved.\",\"actions\":\"We are paging out to stride team to investigate further on the alert.\"},\"sentAt\":\"2025-03-14T18:06:28.522Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"heps2b-9yc7wo-us843t-p1f3s-1741975588174\",\"client\":\"icc-ui\"}"} 2025-03-14T18:06:29.033058+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975589033,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T18:06:29.033088+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975589033,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T18:06:29.033315+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975589033,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:06:29.033413+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975589033,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-internal-comms-request"} 2025-03-14T18:06:29.033502+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975589033,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-internal-comms-request schema, filtered out"} 2025-03-14T18:06:29.033584+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975589033,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-internal-comms-request finished"} 2025-03-14T18:07:21.228622+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975600042,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:07:21.228626+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975641228,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":27.617048,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T18:07:21.229251+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975641228,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1160,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":42408},"res":{"statusCode":200,"headers":"***"},"responseTime":27,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:07:21.236907+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975641228,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:07:21.236908+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975641236,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":5.428834,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T18:07:21.237502+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975641237,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1161,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":42408},"res":{"statusCode":200,"headers":"***"},"responseTime":6,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:07:21.276991+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975641236,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:07:21.276992+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975641276,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:07:21.306990+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975641306,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:07:21.308706+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975641308,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T18:07:21.308970+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975641308,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:07:21.310645+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975641310,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T18:07:21.316751+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975641316,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:07:21.316910+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975641316,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:07:21.318970+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975641318,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T18:07:21.321298+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975641321,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":81.510342,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08HC7YFZ9V\",\"statusCode\":200}}"} 2025-03-14T18:07:21.321892+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975641321,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1162,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08HC7YFZ9V","query":{"slackChannelId":"C08HC7YFZ9V"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":42408},"res":{"statusCode":200,"headers":"***"},"responseTime":81,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:11:28.225572+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975828225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:11:28.225577+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975888225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14634475520,\"uptime\":1795263.6,\"totalMem\":16484134912,\"loadavg\":[0,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11472330,\"nice\":4920,\"sys\":1448280,\"idle\":1779439480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11206280,\"nice\":3430,\"sys\":1439690,\"idle\":1780212720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11401040,\"nice\":2660,\"sys\":1409660,\"idle\":1780131230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11673940,\"nice\":2960,\"sys\":1444480,\"idle\":1779286410,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11146530,\"nice\":4030,\"sys\":1406810,\"idle\":1780447070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11272610,\"nice\":3610,\"sys\":1458370,\"idle\":1780153260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11208000,\"nice\":2820,\"sys\":1421650,\"idle\":1780325190,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11151880,\"nice\":2480,\"sys\":1441320,\"idle\":1780163820,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":14323,\"sum\":59499}}}"} 2025-03-14T18:12:27.165535+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975947165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14635843584,\"uptime\":1795322.55,\"totalMem\":16484134912,\"loadavg\":[0.06,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11472470,\"nice\":4920,\"sys\":1448310,\"idle\":1779497870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11206430,\"nice\":3430,\"sys\":1439730,\"idle\":1780271360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11401180,\"nice\":2660,\"sys\":1409700,\"idle\":1780189690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11674300,\"nice\":2960,\"sys\":1444540,\"idle\":1779344670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11146750,\"nice\":4030,\"sys\":1406850,\"idle\":1780505510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11272840,\"nice\":3610,\"sys\":1458440,\"idle\":1780211880,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11208310,\"nice\":2820,\"sys\":1421670,\"idle\":1780383670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11152030,\"nice\":2480,\"sys\":1441360,\"idle\":1780222350,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6000,\"sum\":59602}}}"} 2025-03-14T18:12:27.165610+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975947165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:13:01.621860+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981621,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:13:01.621927+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975981302,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:13:01.621928+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975981621,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-change-implementation-response' for consumer group='icc-rest'"} 2025-03-14T18:13:01.621936+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981621,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:01.567Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"responses\":[{\"changeImplementationId\":\"a2dEE000018CssLYAS\",\"response\":{\"id\":\"a5NEE000000Ne1Z2AS\",\"success\":true,\"errors\":[]}}]}"} 2025-03-14T18:13:01.621955+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981621,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-change-implementation-response\"}}"} 2025-03-14T18:13:01.621993+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981621,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-change-implementation-response\"}}"} 2025-03-14T18:13:01.622203+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981622,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:13:01.622318+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981622,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-incident-to-change-implementation-response"} 2025-03-14T18:13:01.624100+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981623,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentToChangeImplementationEventProcessor.processEvent (src/kafka/processor/iccRest/incidentToChangeImplementationEventProcessor.ts:22:12)","msg":"Handle process event icc-incident-to-change-implementation-response in IncidentToChangeImplementationEventProcessor for payload : {\"createdAt\":\"2025-03-14T18:13:01.567Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"responses\":[{\"changeImplementationId\":\"a2dEE000018CssLYAS\",\"response\":{\"id\":\"a5NEE000000Ne1Z2AS\",\"success\":true,\"errors\":[]}}]}"} 2025-03-14T18:13:01.627135+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975981622,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:13:01.627136+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981627,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [{\"createdAt\":\"2025-03-14T18:13:00.401Z\",\"modifiedAt\":\"2025-03-14T18:13:00.401Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"6e0c8112-1402-473a-b84c-de2754f22e45\",\"changeCaseId\":\"500EE00001TmXwiYAF\",\"changeCaseNumber\":\"72946812\",\"changeCaseSubject\":\"[IGA deployment] Switch to injected certificates for Cross-FD traffic, fix bugs (cert renewal, 3PP)\",\"changeImplementationId\":\"a2dEE000018CssLYAS\",\"changeImplementationName\":\"CI-59783481\",\"changeImplementationDescription\":\"Running pipeline(s) for grid=commercial1 and FI=aws-prod9-apnortheast1\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"breakFix\":false}] to [{\"id\":\"6e0c8112-1402-473a-b84c-de2754f22e45\",\"changeCaseRecordId\":\"500EE00001TmXwiYAF\",\"changeCaseNumber\":\"72946812\",\"changeCaseSubject\":\"[IGA deployment] Switch to injected certificates for Cross-FD traffic, fix bugs (cert renewal, 3PP)\",\"changeImplementationDescription\":\"Running pipeline(s) for grid=commercial1 and FI=aws-prod9-apnortheast1\",\"changeImplementationRecordId\":\"a2dEE000018CssLYAS\",\"changeImplementationName\":\"CI-59783481\",\"breakFix\":false}]"} 2025-03-14T18:13:01.627392+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981627,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleIncidentToChangeImplementationCreated (src/service/async/asyncHandler.ts:157:12)","msg":"handleIncidentToChangeImplementationCreated new Payload for topic: {\"createdAt\":\"2025-03-14T18:13:01.567Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"responses\":[{\"changeImplementationId\":\"a2dEE000018CssLYAS\",\"response\":{\"id\":\"a5NEE000000Ne1Z2AS\",\"success\":true,\"errors\":[]}}],\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"changeImplementations\":[{\"id\":\"6e0c8112-1402-473a-b84c-de2754f22e45\",\"changeCaseRecordId\":\"500EE00001TmXwiYAF\",\"changeCaseNumber\":\"72946812\",\"changeCaseSubject\":\"[IGA deployment] Switch to injected certificates for Cross-FD traffic, fix bugs (cert renewal, 3PP)\",\"changeImplementationDescription\":\"Running pipeline(s) for grid=commercial1 and FI=aws-prod9-apnortheast1\",\"changeImplementationRecordId\":\"a2dEE000018CssLYAS\",\"changeImplementationName\":\"CI-59783481\",\"breakFix\":false}]}"} 2025-03-14T18:13:01.627415+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981627,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-incident-to-change-implementation-export-success - undefined"} 2025-03-14T18:13:01.627416+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981627,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-to-change-implementation-export-success\"}}"} 2025-03-14T18:13:01.627449+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981627,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-to-change-implementation-export-success\"}}"} 2025-03-14T18:13:01.627588+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975981627,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:13:01.627590+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981627,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to topic 'incident': {\"createdAt\":\"2025-03-14T18:13:01.567Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"responses\":[{\"changeImplementationId\":\"a2dEE000018CssLYAS\",\"response\":{\"id\":\"a5NEE000000Ne1Z2AS\",\"success\":true,\"errors\":[]}}],\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"changeImplementations\":[{\"id\":\"6e0c8112-1402-473a-b84c-de2754f22e45\",\"changeCaseRecordId\":\"500EE00001TmXwiYAF\",\"changeCaseNumber\":\"72946812\",\"changeCaseSubject\":\"[IGA deployment] Switch to injected certificates for Cross-FD traffic, fix bugs (cert renewal, 3PP)\",\"changeImplementationDescription\":\"Running pipeline(s) for grid=commercial1 and FI=aws-prod9-apnortheast1\",\"changeImplementationRecordId\":\"a2dEE000018CssLYAS\",\"changeImplementationName\":\"CI-59783481\",\"breakFix\":false}]}"} 2025-03-14T18:13:01.627637+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975981627,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to Kafka topic 'incident'"} 2025-03-14T18:13:01.627637+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981627,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-incident-to-change-implementation-export-success - undefined"} 2025-03-14T18:13:01.627647+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981627,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.12584199756383896\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-to-change-implementation-export-success\"}}"} 2025-03-14T18:13:01.627692+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981627,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.12584199756383896\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-to-change-implementation-export-success\"}}"} 2025-03-14T18:13:01.627910+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975981627,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T18:13:01.628572+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975981627,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleIncidentToChangeImplementationCreated (src/service/async/asyncHandler.ts:163:12)","msg":"handleIncidentToChangeImplementationCreated finished c3491190-f157-4c72-8db8-2885f47aaefa."} 2025-03-14T18:13:01.629518+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975981629,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-to-change-implementation-response finished"} 2025-03-14T18:13:01.676958+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981676,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:13:01.677069+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975981627,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:13:01.677070+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975981677,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-change-implementation-export-success' for consumer group='icc-rest'"} 2025-03-14T18:13:01.677075+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981677,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:01.567Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"responses\":[{\"changeImplementationId\":\"a2dEE000018CssLYAS\",\"response\":{\"id\":\"a5NEE000000Ne1Z2AS\",\"success\":true,\"errors\":[]}}],\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"changeImplementations\":[{\"id\":\"6e0c8112-1402-473a-b84c-de2754f22e45\",\"changeCaseRecordId\":\"500EE00001TmXwiYAF\",\"changeCaseNumber\":\"72946812\",\"changeCaseSubject\":\"[IGA deployment] Switch to injected certificates for Cross-FD traffic, fix bugs (cert renewal, 3PP)\",\"changeImplementationDescription\":\"Running pipeline(s) for grid=commercial1 and FI=aws-prod9-apnortheast1\",\"changeImplementationRecordId\":\"a2dEE000018CssLYAS\",\"changeImplementationName\":\"CI-59783481\",\"breakFix\":false}]}"} 2025-03-14T18:13:01.677098+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981677,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-change-implementation-export-success\"}}"} 2025-03-14T18:13:01.677139+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981677,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-change-implementation-export-success\"}}"} 2025-03-14T18:13:01.677342+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981677,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:13:01.677455+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981677,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-incident-to-change-implementation-export-success"} 2025-03-14T18:13:01.677567+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981677,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-incident-to-change-implementation-export-success schema, filtered out"} 2025-03-14T18:13:01.677670+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975981677,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-to-change-implementation-export-success finished"} 2025-03-14T18:13:07.957699+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975987957,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:13:07.957778+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975986208,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:13:07.957779+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975987957,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest'"} 2025-03-14T18:13:07.957782+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975987957,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:07.909Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtHdKYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T18:13:07.909Z\",\"recordId\":\"500EE00001TtHdKYAV\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseNumber\":\"73024826\"},\"changes\":{}}"} 2025-03-14T18:13:07.957805+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975987957,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T18:13:07.957852+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975987957,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T18:13:07.958043+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975987957,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:13:07.958143+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975987958,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-gus-response"} 2025-03-14T18:13:07.959706+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975987959,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:63:12)","msg":" Handle process event icc-gus-response in GusExportEventProcessor for payload : {\"createdAt\":\"2025-03-14T18:13:07.909Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtHdKYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T18:13:07.909Z\",\"recordId\":\"500EE00001TtHdKYAV\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseNumber\":\"73024826\"},\"changes\":{}}"} 2025-03-14T18:13:07.959831+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975987959,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:67:16)","msg":"[handleEvent] icc-gus-response for incident id: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:13:07.959960+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975987959,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.handleGusResponse (src/kafka/processor/iccRest/gusExportEventProcessor.ts:78:12)","msg":"GUS export event: incident_closed"} 2025-03-14T18:13:07.960074+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":50,"time":1741975987959,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.handleGusResponse (src/kafka/processor/iccRest/gusExportEventProcessor.ts:112:16)","msg":"[GusExportEventProcessor.processEvent] Unsupported gusExport event received: incident_closed"} 2025-03-14T18:13:07.960922+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975987960,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-gus-response finished"} 2025-03-14T18:13:28.225570+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975997661,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:13:28.225574+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741976008225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': 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2025-03-14T18:14:28.225525+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741976040587,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:14:28.225530+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741976068225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14640795648,\"uptime\":1795443.61,\"totalMem\":16484134912,\"loadavg\":[0.11,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11473160,\"nice\":4920,\"sys\":1448410,\"idle\":1779617670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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app[web.5] {"level":20,"time":1741976292179,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":17.727662,\"method\":\"GET\",\"path\":\"/api/v1/users/neil.curtis@salesforce.com\",\"statusCode\":304}}"} 2025-03-14T18:18:12.179698+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741976292179,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1189,"method":"GET","url":"/api/v1/users/neil.curtis@salesforce.com","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":61308},"res":{"statusCode":304,"headers":"***"},"responseTime":18,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:19:27.169558+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] 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{"level":30,"time":1741976367169,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:21:27.165537+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741976487165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14652108800,\"uptime\":1795862.55,\"totalMem\":16484134912,\"loadavg\":[0.02,0.16,0.08],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11477980,\"nice\":4920,\"sys\":1448660,\"idle\":1780032010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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app[web.5] {"level":20,"time":1741976547165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14650703872,\"uptime\":1795922.55,\"totalMem\":16484134912,\"loadavg\":[0.01,0.13,0.08],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11478760,\"nice\":4920,\"sys\":1448730,\"idle\":1780091340,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11208660,\"nice\":3430,\"sys\":1440190,\"idle\":1780867910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11403560,\"nice\":2660,\"sys\":1410160,\"idle\":1780785100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1741976547165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:24:59.296895+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741976668225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:24:59.296901+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741976699296,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T18:25:01.776503+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741976699298,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T18:25:01.776509+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741976701776,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":54.747124,\"method\":\"GET\",\"path\":\"/api/v1/incidents?pageSize=2\",\"statusCode\":200}}"} 2025-03-14T18:25:01.777342+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741976701777,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1192,"method":"GET","url":"/api/v1/incidents?pageSize=2","query":{"pageSize":"2"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":37484},"res":{"statusCode":200,"headers":"***"},"responseTime":55,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:25:14.225509+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741976712122,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:25:14.225513+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741976714225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":37.307297999999996,\"method\":\"GET\",\"path\":\"/api/v1/incidents?impactStartDate=2025-03-13T18%3A25%3A10.742154932Z&pageSize=100\",\"statusCode\":200}}"} 2025-03-14T18:25:14.226622+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741976714226,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1195,"method":"GET","url":"/api/v1/incidents?impactStartDate=2025-03-13T18%3A25%3A10.742154932Z&pageSize=100","query":{"impactStartDate":"2025-03-13T18:25:10.742154932Z","pageSize":"100"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":58870},"res":{"statusCode":200,"headers":"***"},"responseTime":38,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:25:18.329994+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741976714225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:25:18.329998+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741976718329,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":38.415473999999996,\"method\":\"GET\",\"path\":\"/api/v1/incidents?impactStartDate=2025-03-13T18%3A25%3A10.742154932Z&pageSize=100\",\"statusCode\":200}}"} 2025-03-14T18:25:18.331166+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741976718330,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1196,"method":"GET","url":"/api/v1/incidents?impactStartDate=2025-03-13T18%3A25%3A10.742154932Z&pageSize=100","query":{"impactStartDate":"2025-03-13T18:25:10.742154932Z","pageSize":"100"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":58870},"res":{"statusCode":200,"headers":"***"},"responseTime":39,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:27:28.225595+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741976842668,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:27:28.225601+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741976848225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14594834432,\"uptime\":1796223.61,\"totalMem\":16484134912,\"loadavg\":[0.15,0.08,0.06],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11481270,\"nice\":4920,\"sys\":1449040,\"idle\":1780388880,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11210420,\"nice\":3430,\"sys\":1440450,\"idle\":1781166250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11404520,\"nice\":2660,\"sys\":1410380,\"idle\":1781084380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11680280,\"nice\":2960,\"sys\":1445340,\"idle\":1780235320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11150280,\"nice\":4030,\"sys\":1407530,\"idle\":1781400690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11279080,\"nice\":3610,\"sys\":1459110,\"idle\":1781104740,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11213440,\"nice\":2820,\"sys\":1422390,\"idle\":1781278020,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11156570,\"nice\":2480,\"sys\":1442200,\"idle\":1781116580,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":144,\"num\":8565,\"sum\":59546}}}"} 2025-03-14T18:30:27.165548+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977027165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14646362112,\"uptime\":1796402.55,\"totalMem\":16484134912,\"loadavg\":[0.04,0.08,0.06],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11483110,\"nice\":4920,\"sys\":1449200,\"idle\":1780565750,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11211220,\"nice\":3430,\"sys\":1440560,\"idle\":1781344110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11405730,\"nice\":2660,\"sys\":1410530,\"idle\":1781261850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11681830,\"nice\":2960,\"sys\":1445480,\"idle\":1780412580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11151630,\"nice\":4030,\"sys\":1407650,\"idle\":1781578260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11280510,\"nice\":3610,\"sys\":1459230,\"idle\":1781282000,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11214790,\"nice\":2820,\"sys\":1422550,\"idle\":1781455500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11157400,\"nice\":2480,\"sys\":1442400,\"idle\":1781294200,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":5994,\"sum\":59599}}}"} 2025-03-14T18:30:27.165620+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977027165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:30:37.853568+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977037853,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c4404702-786a-4147-bb53-d8e51e848b2e"} 2025-03-14T18:30:37.853820+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977037729,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:30:37.853820+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977037853,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-closed' for consumer group='icc-rest'"} 2025-03-14T18:30:37.853851+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977037853,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:30:37.545Z\",\"user\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"name\":\"Gulshankumar Shrawankumar Arora\",\"email\":\"gulshankumar.arora@salesforce.com\"},\"incident\":{\"id\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"slackChannel\":{\"id\":\"C08HRLTF40J\",\"name\":\"icc-73018038\"},\"subject\":\"Requesting PCSKDeveloper Access to provide Evidence for SOC Audit\",\"description\":\"Requesting PCSKDeveloper Access to provide Evidence for vault access for SOC Audit for RCG TPM in Prod Environment. This ICC is not for any actual incident.\",\"detectedTime\":\"2025-03-14T09:33:00.000Z\",\"severity\":\"Sev4\",\"status\":\"Closed\",\"origin\":\"Monitoring\",\"originReference\":\"NA\",\"impact\":[\"None\"],\"impactStartTime\":\"2025-03-14T09:33:00.000Z\",\"impactEndTime\":\"2025-03-14T11:00:00.000Z\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Not an Issue\",\"createdAt\":\"2025-03-14T09:33:56.039Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000LBRtYAO\",\"detectedByServiceOwner\":true,\"prbNumber\":null,\"proximateCause\":\"This was not any incident, ICC channel was created to request PCSK access so that some requested evidence can be provided for SOC Audit\",\"customerExperience\":\"No impact on customer\",\"immediateResolution\":\"No action was needed\",\"aarQuestions\":\"None\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"iie-kilan-devops\",\"closedBy\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"email\":\"gulshankumar.arora@salesforce.com\",\"active\":true,\"name\":\"Gulshankumar Shrawankumar Arora\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:02.309Z\",\"modifiedAt\":\"2022-08-30T18:30:02.309Z\"},\"incidentId\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"createdBy\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"email\":\"gulshankumar.arora@salesforce.com\",\"active\":true,\"name\":\"Gulshankumar Shrawankumar Arora\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:02.309Z\",\"modifiedAt\":\"2022-08-30T18:30:02.309Z\"},\"modifiedBy\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"email\":\"gulshankumar.arora@salesforce.com\",\"active\":true,\"name\":\"Gulshankumar Shrawankumar Arora\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:02.309Z\",\"modifiedAt\":\"2022-08-30T18:30:02.309Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T18:30:37.512Z\",\"modifiedAt\":\"2025-03-14T18:30:37.512Z\",\"id\":\"eb8c7605-f3ae-456c-a102-56d4f2f1c766\"},\"scrumTeamId\":\"a00AH000000ikT1YAI\",\"team\":\"Industries Site Reliability Engineering\",\"caseNumber\":\"73018038\",\"caseRecordId\":\"500EE00001TsV5kYAF\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/A7nNA5bJjvgC\",\"engagedAt\":\"2025-03-14T09:34:48.197Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:29:21.293Z\"},\"requestId\":\"d0dc38b0-85ce-662a-b07a-c30ecf53bd9a\",\"client\":\"icc-slack-app\"}"} 2025-03-14T18:30:37.853866+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977037853,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}"} 2025-03-14T18:30:37.853909+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977037853,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}"} 2025-03-14T18:30:37.854112+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977037853,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c4404702-786a-4147-bb53-d8e51e848b2e"} 2025-03-14T18:30:37.854210+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977037854,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-incident-closed"} 2025-03-14T18:30:37.854289+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977037854,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-incident-closed schema, filtered out"} 2025-03-14T18:30:37.854848+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977037854,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-closed finished"} 2025-03-14T18:30:47.933601+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977047933,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c4404702-786a-4147-bb53-d8e51e848b2e"} 2025-03-14T18:30:47.933640+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977043186,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:30:47.933643+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977047933,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-rest'"} 2025-03-14T18:30:47.933646+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977047933,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"locks\":[],\"incidentId\":\"c4404702-786a-4147-bb53-d8e51e848b2e\"}"} 2025-03-14T18:30:47.933647+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977047933,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"} 2025-03-14T18:30:47.933687+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977047933,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"} 2025-03-14T18:30:47.933869+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977047933,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c4404702-786a-4147-bb53-d8e51e848b2e"} 2025-03-14T18:30:47.933965+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977047933,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-ctc-lock-response"} 2025-03-14T18:30:47.935100+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977047934,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"CTCEventProcessor.processEvent (src/kafka/processor/iccRest/ctcEventProcessor.ts:18:12)","msg":"Handle process event icc-ctc-lock-response in CTCEventProcessor for payload : {\"locks\":[],\"incidentId\":\"c4404702-786a-4147-bb53-d8e51e848b2e\"}"} 2025-03-14T18:30:47.935316+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977047935,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.updateLocksStatus (src/repository/ctcLock/ctcLock.repository.ts:28:12)","msg":"Updating locks for incident c4404702-786a-4147-bb53-d8e51e848b2e, []"} 2025-03-14T18:30:47.935456+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977047935,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleCTCLockUpdated (src/service/async/asyncHandler.ts:177:16)","msg":"handleCTCLockUpdated update for {\"locks\":[],\"incidentId\":\"c4404702-786a-4147-bb53-d8e51e848b2e\"} - success"} 2025-03-14T18:30:47.936346+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977047936,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-ctc-lock-response finished"} 2025-03-14T18:32:27.165553+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977147165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14640320512,\"uptime\":1796522.55,\"totalMem\":16484134912,\"loadavg\":[0.05,0.06,0.06],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11484080,\"nice\":4920,\"sys\":1449310,\"idle\":1780684530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11211960,\"nice\":3430,\"sys\":1440650,\"idle\":1781463480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11406410,\"nice\":2660,\"sys\":1410580,\"idle\":1781380960,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11682800,\"nice\":2960,\"sys\":1445550,\"idle\":1780531410,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11152070,\"nice\":4030,\"sys\":1407700,\"idle\":1781697260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11281330,\"nice\":3610,\"sys\":1459350,\"idle\":1781400900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11215430,\"nice\":2820,\"sys\":1422620,\"idle\":1781574310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11158130,\"nice\":2480,\"sys\":1442530,\"idle\":1781413340,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":5997,\"sum\":59604}}}"} 2025-03-14T18:32:27.165622+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977147165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:32:33.357817+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977153357,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:32:33.358169+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977152944,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:32:33.358171+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977153358,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-rest'"} 2025-03-14T18:32:33.358248+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977153358,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:32:33.349Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C0449P2SUFL\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"7b4619a4-d21f-4027-8f68-64b34c57b2c9\",\"sequenceNumber\":2}}"} 2025-03-14T18:32:33.358250+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977153358,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T18:32:33.358284+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977153358,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T18:32:33.358505+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977153358,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:32:33.358623+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977153358,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-internal-comms-response"} 2025-03-14T18:32:33.359872+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977153359,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"InternalCommsEventProcessor.processEvent (src/kafka/processor/iccRest/internalCommsEventProcessor.ts:22:12)","msg":" Handle process event icc-internal-comms-response in CommsEventProcessor for payload : {\"createdAt\":\"2025-03-14T18:32:33.349Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray 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user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray 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user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C0449P2SUFL\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"7b4619a4-d21f-4027-8f68-64b34c57b2c9\",\"sequenceNumber\":2}}"} 2025-03-14T18:32:33.360018+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977153359,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"InternalCommsEventProcessor.handleCommsResponse (src/kafka/processor/iccRest/internalCommsEventProcessor.ts:44:14)","msg":"[InternalCommsEventProcessor.processEvent] Updating delivery status: {\"notification\":\"C0449P2SUFL\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}"} 2025-03-14T18:32:33.375291+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977153375,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"} 2025-03-14T18:35:27.165536+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977327165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14651527168,\"uptime\":1796702.55,\"totalMem\":16484134912,\"loadavg\":[0,0.03,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11485290,\"nice\":4920,\"sys\":1449490,\"idle\":1780862900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11213240,\"nice\":3430,\"sys\":1440790,\"idle\":1781641890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11407210,\"nice\":2660,\"sys\":1410720,\"idle\":1781559570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11683930,\"nice\":2960,\"sys\":1445670,\"idle\":1780709320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11153330,\"nice\":4030,\"sys\":1407830,\"idle\":1781875860,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11282890,\"nice\":3610,\"sys\":1459490,\"idle\":1781578930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11216350,\"nice\":2820,\"sys\":1422730,\"idle\":1781752510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11158870,\"nice\":2480,\"sys\":1442730,\"idle\":1781592040,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":5988,\"sum\":59617}}}"} 2025-03-14T18:35:27.165595+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977327165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:35:28.225548+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977268225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:35:28.225553+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977328225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14651527168,\"uptime\":1796703.61,\"totalMem\":16484134912,\"loadavg\":[0,0.03,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11485300,\"nice\":4920,\"sys\":1449490,\"idle\":1780863950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11213240,\"nice\":3430,\"sys\":1440790,\"idle\":1781642940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11407210,\"nice\":2660,\"sys\":1410720,\"idle\":1781560620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11683950,\"nice\":2960,\"sys\":1445670,\"idle\":1780710370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11153340,\"nice\":4030,\"sys\":1407830,\"idle\":1781876910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11282890,\"nice\":3610,\"sys\":1459490,\"idle\":1781579980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11216360,\"nice\":2820,\"sys\":1422730,\"idle\":1781753560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11158870,\"nice\":2480,\"sys\":1442730,\"idle\":1781593100,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6027,\"sum\":59582}}}"} 2025-03-14T18:35:55.259268+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977328225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:35:55.259277+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977355259,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":61.990815,\"method\":\"GET\",\"path\":\"/api/v1/incidents?impactStartDate=2025-03-13T18%3A35%3A54.960607860Z&pageSize=100\",\"statusCode\":200}}"} 2025-03-14T18:35:55.260537+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977355260,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1229,"method":"GET","url":"/api/v1/incidents?impactStartDate=2025-03-13T18%3A35%3A54.960607860Z&pageSize=100","query":{"impactStartDate":"2025-03-13T18:35:54.960607860Z","pageSize":"100"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":32186},"res":{"statusCode":200,"headers":"***"},"responseTime":63,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:35:58.471486+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977356365,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:35:58.471491+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977358471,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":38.07157,\"method\":\"GET\",\"path\":\"/api/v1/incidents?impactStartDate=2025-03-13T18%3A35%3A54.960607860Z&pageSize=100\",\"statusCode\":200}}"} 2025-03-14T18:35:58.472623+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977358472,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1231,"method":"GET","url":"/api/v1/incidents?impactStartDate=2025-03-13T18%3A35%3A54.960607860Z&pageSize=100","query":{"impactStartDate":"2025-03-13T18:35:54.960607860Z","pageSize":"100"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":32186},"res":{"statusCode":200,"headers":"***"},"responseTime":39,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:36:02.577724+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977358471,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:36:02.577728+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977362577,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":38.780609999999996,\"method\":\"GET\",\"path\":\"/api/v1/incidents?impactStartDate=2025-03-13T18%3A35%3A54.960607860Z&pageSize=100\",\"statusCode\":200}}"} 2025-03-14T18:36:02.579139+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977362578,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1232,"method":"GET","url":"/api/v1/incidents?impactStartDate=2025-03-13T18%3A35%3A54.960607860Z&pageSize=100","query":{"impactStartDate":"2025-03-13T18:35:54.960607860Z","pageSize":"100"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":32186},"res":{"statusCode":200,"headers":"***"},"responseTime":39,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:36:27.165550+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977387165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14649696256,\"uptime\":1796762.55,\"totalMem\":16484134912,\"loadavg\":[0,0.02,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11485470,\"nice\":4920,\"sys\":1449520,\"idle\":1780922430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11213400,\"nice\":3430,\"sys\":1440860,\"idle\":1781701470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11407440,\"nice\":2660,\"sys\":1410750,\"idle\":1781619190,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11684610,\"nice\":2960,\"sys\":1445700,\"idle\":1780768660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11153670,\"nice\":4030,\"sys\":1407870,\"idle\":1781935350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11283240,\"nice\":3610,\"sys\":1459500,\"idle\":1781638320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11216930,\"nice\":2820,\"sys\":1422770,\"idle\":1781811860,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11159000,\"nice\":2480,\"sys\":1442770,\"idle\":1781651660,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":5991,\"sum\":59607}}}"} 2025-03-14T18:36:27.165642+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977387165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:38:28.225571+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977486902,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:38:28.225575+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977508225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14586630144,\"uptime\":1796883.61,\"totalMem\":16484134912,\"loadavg\":[0.3,0.09,0.05],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11486590,\"nice\":4920,\"sys\":1449640,\"idle\":1781042350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11213770,\"nice\":3430,\"sys\":1440960,\"idle\":1781821820,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11407850,\"nice\":2660,\"sys\":1410820,\"idle\":1781739520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11685460,\"nice\":2960,\"sys\":1445750,\"idle\":1780888340,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11154190,\"nice\":4030,\"sys\":1407980,\"idle\":1782055390,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11284190,\"nice\":3610,\"sys\":1459610,\"idle\":1781758080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11217930,\"nice\":2820,\"sys\":1422810,\"idle\":1781931740,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11159960,\"nice\":2480,\"sys\":1442940,\"idle\":1781771610,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":131,\"num\":6023,\"sum\":59574}}}"} 2025-03-14T18:38:32.285975+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977508225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:38:32.285980+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977512285,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T18:38:32.288875+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977512287,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T18:38:32.288876+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977512288,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":233.465545,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T18:38:32.289564+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977512289,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1234,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":54270},"res":{"statusCode":200,"headers":"***"},"responseTime":234,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:38:32.297529+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977512288,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:38:32.297531+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977512297,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":5.681016,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T18:38:32.298032+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977512297,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1235,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":54270},"res":{"statusCode":200,"headers":"***"},"responseTime":5,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:38:32.337073+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977512297,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:38:32.337076+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977512336,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:38:32.382364+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977512382,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 8d5a08e2-7950-4e40-8e90-e2adbcc7dc7e"} 2025-03-14T18:38:32.384208+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977512383,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 8d5a08e2-7950-4e40-8e90-e2adbcc7dc7e - []"} 2025-03-14T18:38:32.384381+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977512384,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 8d5a08e2-7950-4e40-8e90-e2adbcc7dc7e"} 2025-03-14T18:38:32.386133+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977512385,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 8d5a08e2-7950-4e40-8e90-e2adbcc7dc7e - []"} 2025-03-14T18:38:32.392035+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977512391,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 8d5a08e2-7950-4e40-8e90-e2adbcc7dc7e"} 2025-03-14T18:38:32.392198+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977512392,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 8d5a08e2-7950-4e40-8e90-e2adbcc7dc7e"} 2025-03-14T18:38:32.394235+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977512394,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 8d5a08e2-7950-4e40-8e90-e2adbcc7dc7e - []"} 2025-03-14T18:38:32.396506+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977512396,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":96.216415,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08HL016353\",\"statusCode\":200}}"} 2025-03-14T18:38:32.397037+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977512396,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1236,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08HL016353","query":{"slackChannelId":"C08HL016353"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":54270},"res":{"statusCode":200,"headers":"***"},"responseTime":96,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:38:33.438793+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977512952,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:38:33.438797+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977513438,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":482.932683,\"method\":\"GET\",\"path\":\"/api/v1/scrumTeams/membership/005B0000005KG3MIAW\",\"statusCode\":200}}"} 2025-03-14T18:38:33.439971+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977513439,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1240,"method":"GET","url":"/api/v1/scrumTeams/membership/005B0000005KG3MIAW","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":54270},"res":{"statusCode":200,"headers":"***"},"responseTime":483,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:38:33.452250+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977513438,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:38:33.452251+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977513452,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":7.9778199999999995,\"method\":\"GET\",\"path\":\"/api/v1/scrumTeams/a00EE00000c325vYAA\",\"statusCode\":200}}"} 2025-03-14T18:38:33.452758+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977513452,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1241,"method":"GET","url":"/api/v1/scrumTeams/a00EE00000c325vYAA","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":54270},"res":{"statusCode":200,"headers":"***"},"responseTime":8,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:38:33.463198+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977513452,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:38:33.463200+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977513463,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":13.305750999999999,\"method\":\"GET\",\"path\":\"/api/v1/teams/external/a00EE00000c325vYAA\",\"statusCode\":200}}"} 2025-03-14T18:38:33.463704+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977513463,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1242,"method":"GET","url":"/api/v1/teams/external/a00EE00000c325vYAA","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":54274},"res":{"statusCode":200,"headers":"***"},"responseTime":13,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:38:33.474831+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":50,"time":1741977513474,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"getTeamConfig (src/controller/team.controller.ts:207:14)","msg":"Error getting team config"} 2025-03-14T18:38:33.475445+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":50,"time":1741977513474,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","err":{"type":"QueryFailedError","message":"invalid input syntax for type uuid: \"undefined\"","stack":"QueryFailedError: invalid input syntax for type uuid: \"undefined\"\n at PostgresQueryRunner.query (/app/src/driver/postgres/PostgresQueryRunner.ts:299:19)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at SelectQueryBuilder.loadRawResults (/app/src/query-builder/SelectQueryBuilder.ts:3789:25)\n at SelectQueryBuilder.getRawMany (/app/src/query-builder/SelectQueryBuilder.ts:1626:29)\n at SelectQueryBuilder.executeEntitiesAndRawResults (/app/src/query-builder/SelectQueryBuilder.ts:3457:26)\n at SelectQueryBuilder.getRawAndEntities (/app/src/query-builder/SelectQueryBuilder.ts:1670:29)\n at SelectQueryBuilder.getOne (/app/src/query-builder/SelectQueryBuilder.ts:1697:25)\n at Repository.findTeam (/app/src/repository/team/team.repository.ts:25:18)\n at TeamService.getTeamConfig (/app/src/service/team/team.service.ts:536:18)\n at getTeamConfig (/app/src/controller/team.controller.ts:200:35)","query":"SELECT DISTINCT \"distinctAlias\".\"Team_id\" AS \"ids_Team_id\" FROM (SELECT \"Team\".\"createdAt\" AS \"Team_createdAt\", \"Team\".\"modifiedAt\" AS \"Team_modifiedAt\", \"Team\".\"id\" AS \"Team_id\", \"Team\".\"externalId\" AS \"Team_externalId\", \"Team\".\"baseConfigJson\" AS \"Team_baseConfigJson\", \"Team\".\"createdBy\" AS \"Team_createdBy\", \"Team\".\"modifiedBy\" AS \"Team_modifiedBy\", \"Team\".\"configId\" AS \"Team_configId\", \"Team__createdBy\".\"id\" AS \"Team__createdBy_id\", \"Team__createdBy\".\"email\" AS \"Team__createdBy_email\", \"Team__createdBy\".\"active\" AS \"Team__createdBy_active\", \"Team__createdBy\".\"name\" AS \"Team__createdBy_name\", \"Team__createdBy\".\"firstName\" AS \"Team__createdBy_firstName\", \"Team__createdBy\".\"lastName\" AS \"Team__createdBy_lastName\", \"Team__createdBy\".\"profile\" AS \"Team__createdBy_profile\", \"Team__createdBy\".\"gusUserId\" AS \"Team__createdBy_gusUserId\", \"Team__createdBy\".\"slackUserId\" AS \"Team__createdBy_slackUserId\", \"Team__createdBy\".\"createdBy\" AS \"Team__createdBy_createdBy\", \"Team__createdBy\".\"modifiedBy\" AS \"Team__createdBy_modifiedBy\", \"Team__createdBy\".\"createdAt\" AS \"Team__createdBy_createdAt\", \"Team__createdBy\".\"modifiedAt\" AS \"Team__createdBy_modifiedAt\", \"Team__modifiedBy\".\"id\" AS \"Team__modifiedBy_id\", \"Team__modifiedBy\".\"email\" AS \"Team__modifiedBy_email\", \"Team__modifiedBy\".\"active\" AS \"Team__modifiedBy_active\", \"Team__modifiedBy\".\"name\" AS \"Team__modifiedBy_name\", \"Team__modifiedBy\".\"firstName\" AS \"Team__modifiedBy_firstName\", \"Team__modifiedBy\".\"lastName\" AS \"Team__modifiedBy_lastName\", \"Team__modifiedBy\".\"profile\" AS \"Team__modifiedBy_profile\", \"Team__modifiedBy\".\"gusUserId\" AS \"Team__modifiedBy_gusUserId\", \"Team__modifiedBy\".\"slackUserId\" AS \"Team__modifiedBy_slackUserId\", \"Team__modifiedBy\".\"createdBy\" AS \"Team__modifiedBy_createdBy\", \"Team__modifiedBy\".\"modifiedBy\" AS \"Team__modifiedBy_modifiedBy\", \"Team__modifiedBy\".\"createdAt\" AS \"Team__modifiedBy_createdAt\", \"Team__modifiedBy\".\"modifiedAt\" AS \"Team__modifiedBy_modifiedAt\", \"Team__collaborators\".\"id\" AS \"Team__collaborators_id\", \"Team__collaborators\".\"email\" AS \"Team__collaborators_email\", \"Team__collaborators\".\"active\" AS \"Team__collaborators_active\", \"Team__collaborators\".\"name\" AS \"Team__collaborators_name\", \"Team__collaborators\".\"firstName\" AS \"Team__collaborators_firstName\", \"Team__collaborators\".\"lastName\" AS \"Team__collaborators_lastName\", \"Team__collaborators\".\"profile\" AS \"Team__collaborators_profile\", \"Team__collaborators\".\"gusUserId\" AS \"Team__collaborators_gusUserId\", \"Team__collaborators\".\"slackUserId\" AS \"Team__collaborators_slackUserId\", \"Team__collaborators\".\"createdBy\" AS \"Team__collaborators_createdBy\", \"Team__collaborators\".\"modifiedBy\" AS \"Team__collaborators_modifiedBy\", \"Team__collaborators\".\"createdAt\" AS \"Team__collaborators_createdAt\", \"Team__collaborators\".\"modifiedAt\" AS \"Team__collaborators_modifiedAt\", \"Team__config\".\"createdAt\" AS \"Team__config_createdAt\", \"Team__config\".\"modifiedAt\" AS \"Team__config_modifiedAt\", \"Team__config\".\"id\" AS \"Team__config_id\", \"Team__config\".\"createPermission\" AS \"Team__config_createPermission\", \"Team__config\".\"specificPeople\" AS \"Team__config_specificPeople\", \"Team__config\".\"inviteUsers\" AS \"Team__config_inviteUsers\", \"Team__config\".\"inviteChannels\" AS \"Team__config_inviteChannels\", \"Team__config\".\"inviteBots\" AS \"Team__config_inviteBots\", \"Team__config\".\"channelType\" AS \"Team__config_channelType\", \"Team__config\".\"onCreateAction\" AS \"Team__config_onCreateAction\", \"Team__config\".\"reminders\" AS \"Team__config_reminders\", \"Team__config\".\"createdBy\" AS \"Team__config_createdBy\", \"Team__config\".\"modifiedBy\" AS \"Team__config_modifiedBy\", \"Team__config\".\"commId\" AS \"Team__config_commId\", \"Team__config\".\"tceId\" AS \"Team__config_tceId\", \"Team__config\".\"canId\" AS \"Team__config_canId\", \"Team__config\".\"pageId\" AS \"Team__config_pageId\", \"Team__config__createdBy\".\"id\" AS \"Team__config__createdBy_id\", \"Team__config__createdBy\".\"email\" AS \"Team__config__createdBy_email\", \"Team__config__createdBy\".\"active\" AS \"Team__config__createdBy_active\", \"Team__config__createdBy\".\"name\" AS \"Team__config__createdBy_name\", \"Team__config__createdBy\".\"firstName\" AS \"Team__config__createdBy_firstName\", \"Team__config__createdBy\".\"lastName\" AS \"Team__config__createdBy_lastName\", \"Team__config__createdBy\".\"profile\" AS \"Team__config__createdBy_profile\", \"Team__config__createdBy\".\"gusUserId\" AS \"Team__config__createdBy_gusUserId\", \"Team__config__createdBy\".\"slackUserId\" AS \"Team__config__createdBy_slackUserId\", \"Team__config__createdBy\".\"createdBy\" AS \"Team__config__createdBy_createdBy\", \"Team__config__createdBy\".\"modifiedBy\" AS \"Team__config__createdBy_modifiedBy\", \"Team__config__createdBy\".\"createdAt\" AS \"Team__config__createdBy_createdAt\", \"Team__config__createdBy\".\"modifiedAt\" AS \"Team__config__createdBy_modifiedAt\", \"Team__config__modifiedBy\".\"id\" AS \"Team__config__modifiedBy_id\", \"Team__config__modifiedBy\".\"email\" AS \"Team__config__modifiedBy_email\", \"Team__config__modifiedBy\".\"active\" AS \"Team__config__modifiedBy_active\", \"Team__config__modifiedBy\".\"name\" AS \"Team__config__modifiedBy_name\", \"Team__config__modifiedBy\".\"firstName\" AS \"Team__config__modifiedBy_firstName\", \"Team__config__modifiedBy\".\"lastName\" AS \"Team__config__modifiedBy_lastName\", \"Team__config__modifiedBy\".\"profile\" AS \"Team__config__modifiedBy_profile\", \"Team__config__modifiedBy\".\"gusUserId\" AS \"Team__config__modifiedBy_gusUserId\", \"Team__config__modifiedBy\".\"slackUserId\" AS \"Team__config__modifiedBy_slackUserId\", \"Team__config__modifiedBy\".\"createdBy\" AS \"Team__config__modifiedBy_createdBy\", \"Team__config__modifiedBy\".\"modifiedBy\" AS \"Team__config__modifiedBy_modifiedBy\", \"Team__config__modifiedBy\".\"createdAt\" AS \"Team__config__modifiedBy_createdAt\", \"Team__config__modifiedBy\".\"modifiedAt\" AS \"Team__config__modifiedBy_modifiedAt\", \"Team__config__comms\".\"id\" AS \"Team__config__comms_id\", \"Team__config__comms\".\"emails\" AS \"Team__config__comms_emails\", \"Team__config__comms\".\"channels\" AS \"Team__config__comms_channels\", \"Team__config__comms\".\"useExtended\" AS \"Team__config__comms_useExtended\", \"Team__config__comms\".\"includeSwimlanes\" AS \"Team__config__comms_includeSwimlanes\", \"Team__config__tce\".\"id\" AS \"Team__config__tce_id\", \"Team__config__tce\".\"emails\" AS \"Team__config__tce_emails\", \"Team__config__tce\".\"channels\" AS \"Team__config__tce_channels\", \"Team__config__tce\".\"useExtended\" AS \"Team__config__tce_useExtended\", \"Team__config__tce\".\"includeSwimlanes\" AS \"Team__config__tce_includeSwimlanes\", \"Team__config__can\".\"id\" AS \"Team__config__can_id\", \"Team__config__can\".\"emails\" AS \"Team__config__can_emails\", \"Team__config__can\".\"channels\" AS \"Team__config__can_channels\", \"Team__config__can\".\"useExtended\" AS \"Team__config__can_useExtended\", \"Team__config__can\".\"includeSwimlanes\" AS \"Team__config__can_includeSwimlanes\", \"Team__config__page\".\"id\" AS \"Team__config__page_id\", \"Team__config__page\".\"services\" AS \"Team__config__page_services\", \"Team__scrumTeam\".\"sfid\" AS \"Team__scrumTeam_sfid\", \"Team__scrumTeam\".\"name\" AS \"Team__scrumTeam_name\", \"Team__scrumTeam\".\"active__c\" AS \"Team__scrumTeam_active__c\", \"Team__scrumTeam\".\"parent_cloud__c\" AS \"Team__scrumTeam_parent_cloud__c\", \"Team__scrumTeam\".\"cloud__c\" AS \"Team__scrumTeam_cloud__c\", \"Team__scrumTeam\".\"createddate\" AS \"Team__scrumTeam_createddate\", \"Team__scrumTeam\".\"product_owner__c\" AS \"Team__scrumTeam_product_owner__c\", \"Team__scrumTeam\".\"pagerduty_escalation_service_url__c\" AS \"Team__scrumTeam_pagerduty_escalation_service_url__c\", \"Team__scrumTeam\".\"engineering_manager__c\" AS \"Team__scrumTeam_engineering_manager__c\", \"Team__scrumTeam\".\"public_slack_channel__c\" AS \"Team__scrumTeam_public_slack_channel__c\", \"Team__scrumTeam\".\"quip_url__c\" AS \"Team__scrumTeam_quip_url__c\", \"Team__scrumTeam\".\"distribution_lists__c\" AS \"Team__scrumTeam_distribution_lists__c\", \"Team__scrumTeam\".\"pagerduty_primary_team_url__c\" AS \"Team__scrumTeam_pagerduty_primary_team_url__c\", \"Team__scrumTeam\".\"scrum_master__c\" AS \"Team__scrumTeam_scrum_master__c\", \"Team__rules\".\"createdAt\" AS \"Team__rules_createdAt\", \"Team__rules\".\"modifiedAt\" AS \"Team__rules_modifiedAt\", 2025-03-14T18:38:33.475445+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] \"Team__rules\".\"id\" AS \"Team__rules_id\", \"Team__rules\".\"name\" AS \"Team__rules_name\", \"Team__rules\".\"description\" AS \"Team__rules_description\", \"Team__rules\".\"active\" AS \"Team__rules_active\", \"Team__rules\".\"conditions\" AS \"Team__rules_conditions\", \"Team__rules\".\"actions\" AS \"Team__rules_actions\", \"Team__rules\".\"type\" AS \"Team__rules_type\", \"Team__rules\".\"createdBy\" AS \"Team__rules_createdBy\", \"Team__rules\".\"modifiedBy\" AS \"Team__rules_modifiedBy\", \"Team__rules\".\"team_id\" AS \"Team__rules_team_id\", \"Team__rules\".\"elevatedUsersConfig_id\" AS \"Team__rules_elevatedUsersConfig_id\", \"Team__rules__createdBy\".\"id\" AS \"Team__rules__createdBy_id\", \"Team__rules__createdBy\".\"email\" AS \"Team__rules__createdBy_email\", \"Team__rules__createdBy\".\"active\" AS \"Team__rules__createdBy_active\", \"Team__rules__createdBy\".\"name\" AS \"Team__rules__createdBy_name\", \"Team__rules__createdBy\".\"firstName\" AS \"Team__rules__createdBy_firstName\", \"Team__rules__createdBy\".\"lastName\" AS \"Team__rules__createdBy_lastName\", \"Team__rules__createdBy\".\"profile\" AS \"Team__rules__createdBy_profile\", \"Team__rules__createdBy\".\"gusUserId\" AS \"Team__rules__createdBy_gusUserId\", \"Team__rules__createdBy\".\"slackUserId\" AS \"Team__rules__createdBy_slackUserId\", \"Team__rules__createdBy\".\"createdBy\" AS \"Team__rules__createdBy_createdBy\", \"Team__rules__createdBy\".\"modifiedBy\" AS \"Team__rules__createdBy_modifiedBy\", \"Team__rules__createdBy\".\"createdAt\" AS \"Team__rules__createdBy_createdAt\", \"Team__rules__createdBy\".\"modifiedAt\" AS \"Team__rules__createdBy_modifiedAt\", \"Team__rules__modifiedBy\".\"id\" AS \"Team__rules__modifiedBy_id\", \"Team__rules__modifiedBy\".\"email\" AS \"Team__rules__modifiedBy_email\", \"Team__rules__modifiedBy\".\"active\" AS \"Team__rules__modifiedBy_active\", \"Team__rules__modifiedBy\".\"name\" AS \"Team__rules__modifiedBy_name\", \"Team__rules__modifiedBy\".\"firstName\" AS \"Team__rules__modifiedBy_firstName\", \"Team__rules__modifiedBy\".\"lastName\" AS \"Team__rules__modifiedBy_lastName\", \"Team__rules__modifiedBy\".\"profile\" AS \"Team__rules__modifiedBy_profile\", \"Team__rules__modifiedBy\".\"gusUserId\" AS \"Team__rules__modifiedBy_gusUserId\", \"Team__rules__modifiedBy\".\"slackUserId\" AS \"Team__rules__modifiedBy_slackUserId\", \"Team__rules__modifiedBy\".\"createdBy\" AS \"Team__rules__modifiedBy_createdBy\", \"Team__rules__modifiedBy\".\"modifiedBy\" AS \"Team__rules__modifiedBy_modifiedBy\", \"Team__rules__modifiedBy\".\"createdAt\" AS \"Team__rules__modifiedBy_createdAt\", \"Team__rules__modifiedBy\".\"modifiedAt\" AS \"Team__rules__modifiedBy_modifiedAt\" FROM \"team\" \"Team\" LEFT JOIN \"user\" \"Team__createdBy\" ON \"Team__createdBy\".\"id\"=\"Team\".\"createdBy\" LEFT JOIN \"user\" \"Team__modifiedBy\" ON \"Team__modifiedBy\".\"id\"=\"Team\".\"modifiedBy\" LEFT JOIN \"team_collaborators_user\" \"Team_Team__collaborators\" ON \"Team_Team__collaborators\".\"teamId\"=\"Team\".\"id\" LEFT JOIN \"user\" \"Team__collaborators\" ON \"Team__collaborators\".\"id\"=\"Team_Team__collaborators\".\"userId\" LEFT JOIN \"base_config\" \"Team__config\" ON \"Team__config\".\"id\"=\"Team\".\"configId\" LEFT JOIN \"user\" \"Team__config__createdBy\" ON \"Team__config__createdBy\".\"id\"=\"Team__config\".\"createdBy\" LEFT JOIN \"user\" \"Team__config__modifiedBy\" ON \"Team__config__modifiedBy\".\"id\"=\"Team__config\".\"modifiedBy\" LEFT JOIN \"comms_config\" \"Team__config__comms\" ON \"Team__config__comms\".\"id\"=\"Team__config\".\"commId\" LEFT JOIN \"comms_config\" \"Team__config__tce\" ON \"Team__config__tce\".\"id\"=\"Team__config\".\"tceId\" LEFT JOIN \"comms_config\" \"Team__config__can\" ON \"Team__config__can\".\"id\"=\"Team__config\".\"canId\" LEFT JOIN \"page_config\" \"Team__config__page\" ON \"Team__config__page\".\"id\"=\"Team__config\".\"pageId\" LEFT JOIN \"salesforce\".\"adm_scrum_team__c\" \"Team__scrumTeam\" ON \"Team__scrumTeam\".\"sfid\"=\"Team\".\"externalId\" LEFT JOIN \"rule\" \"Team__rules\" ON \"Team__rules\".\"team_id\"=\"Team\".\"id\" LEFT JOIN \"user\" \"Team__rules__createdBy\" ON \"Team__rules__createdBy\".\"id\"=\"Team__rules\".\"createdBy\" LEFT JOIN \"user\" \"Team__rules__modifiedBy\" ON \"Team__rules__modifiedBy\".\"id\"=\"Team__rules\".\"modifiedBy\" WHERE (\"Team\".\"id\" = $1)) \"distinctAlias\" ORDER BY \"Team_id\" ASC LIMIT 1","parameters":["undefined"],"driverError":{"type":"DatabaseError","message":"invalid input syntax for type uuid: \"undefined\"","stack":"error: invalid input syntax for type uuid: \"undefined\"\n at /app/node_modules/pg/lib/client.js:526:17\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at PostgresQueryRunner.query (/app/src/driver/postgres/PostgresQueryRunner.ts:249:25)\n at SelectQueryBuilder.loadRawResults (/app/src/query-builder/SelectQueryBuilder.ts:3789:25)\n at SelectQueryBuilder.getRawMany (/app/src/query-builder/SelectQueryBuilder.ts:1626:29)\n at SelectQueryBuilder.executeEntitiesAndRawResults (/app/src/query-builder/SelectQueryBuilder.ts:3457:26)\n at SelectQueryBuilder.getRawAndEntities (/app/src/query-builder/SelectQueryBuilder.ts:1670:29)\n at SelectQueryBuilder.getOne (/app/src/query-builder/SelectQueryBuilder.ts:1697:25)\n at Repository.findTeam (/app/src/repository/team/team.repository.ts:25:18)\n at TeamService.getTeamConfig (/app/src/service/team/team.service.ts:536:18)","length":141,"name":"error","severity":"ERROR","code":"22P02","where":"unnamed portal parameter $1 = '...'","file":"uuid.c","line":"133","routine":"string_to_uuid"},"length":141,"severity":"ERROR","code":"22P02","where":"unnamed portal parameter $1 = '...'","file":"uuid.c","line":"133","routine":"string_to_uuid"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 500, Message : invalid input syntax for type uuid: \"undefined\""} 2025-03-14T18:38:33.475636+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977513463,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:38:33.475637+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977513475,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"error_count\",\"data\":{\"time\":9.755101,\"method\":\"GET\",\"path\":\"/api/v1/teams/undefined/config\",\"statusCode\":500}}"} 2025-03-14T18:38:33.476344+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977513475,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1243,"method":"GET","url":"/api/v1/teams/undefined/config","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":54274},"res":{"statusCode":500,"headers":"***"},"err":{"type":"Error","message":"failed with status code 500","stack":"Error: failed with status code 500\n at ServerResponse.onResFinished (/app/node_modules/pino-http/logger.js:77:38)\n at ServerResponse.emit (node:events:531:35)\n at onFinish (node:_http_outgoing:1027:10)\n at callback (node:internal/streams/writable:764:21)\n at afterWrite (node:internal/streams/writable:708:5)\n at afterWriteTick (node:internal/streams/writable:694:10)\n at processTicksAndRejections (node:internal/process/task_queues:81:21)"},"responseTime":9,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request errored"} 2025-03-14T18:39:18.152839+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977513475,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:39:18.152842+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977558152,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:39:18.153081+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977558152,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 2adcf26b-0aac-462c-847e-7c1c50b6eca7"} 2025-03-14T18:39:18.156077+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977558155,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 2adcf26b-0aac-462c-847e-7c1c50b6eca7 - []"} 2025-03-14T18:39:18.156239+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977558156,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 2adcf26b-0aac-462c-847e-7c1c50b6eca7"} 2025-03-14T18:39:18.158305+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977558158,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 2adcf26b-0aac-462c-847e-7c1c50b6eca7 - []"} 2025-03-14T18:39:18.276232+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977558275,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 2adcf26b-0aac-462c-847e-7c1c50b6eca7"} 2025-03-14T18:39:18.276416+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977558276,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 2adcf26b-0aac-462c-847e-7c1c50b6eca7"} 2025-03-14T18:39:18.278531+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977558278,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 2adcf26b-0aac-462c-847e-7c1c50b6eca7 - []"} 2025-03-14T18:39:18.280744+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977558280,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 2adcf26b-0aac-462c-847e-7c1c50b6eca7"} 2025-03-14T18:39:18.282902+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977558282,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 2adcf26b-0aac-462c-847e-7c1c50b6eca7 - []"} 2025-03-14T18:39:18.290618+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977558290,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":212.91206599999998,\"method\":\"GET\",\"path\":\"/api/v1/incidents/2adcf26b-0aac-462c-847e-7c1c50b6eca7?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":304}}"} 2025-03-14T18:39:18.291254+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] 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49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977967034,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:46:07.035144+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977967034,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1264,"method":"GET","url":"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":22354},"res":{"statusCode":200,"headers":"***"},"responseTime":188,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:46:55.592297+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978015592,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T18:46:55.593709+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978015593,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T18:47:14.986061+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978017020,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:47:14.986064+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978034985,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:47:14.986654+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978034986,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T18:47:14.989120+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978034988,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T18:47:14.989122+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978034985,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]"} 2025-03-14T18:47:14.989128+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978034989,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T18:47:14.989369+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978034989,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:46:19.873Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:47:14.989558+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978034989,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:47:14.989712+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978034989,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..."} 2025-03-14T18:47:14.989883+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978034989,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T18:47:14.990041+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978034989,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..."} 2025-03-14T18:47:14.991309+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978034991,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null"} 2025-03-14T18:47:14.991518+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978034991,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..."} 2025-03-14T18:47:14.992635+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978034992,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null"} 2025-03-14T18:47:14.995071+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978034994,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:47:14.997480+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978034997,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:47:14.997646+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978034997,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:47:14.999509+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978034999,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:47:15.123698+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978035123,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:47:15.124439+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978035123,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:47:15.126775+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978035126,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:47:15.128889+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978035128,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:47:15.130641+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978035130,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:47:15.137012+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978034994,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:47:15.137013+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978035136,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":201.29442999999998,\"method\":\"GET\",\"path\":\"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T18:47:15.138225+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978035137,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1269,"method":"GET","url":"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":12998},"res":{"statusCode":200,"headers":"***"},"responseTime":201,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:48:28.225530+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978048225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:48:28.225535+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978108225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14645338112,\"uptime\":1797483.61,\"totalMem\":16484134912,\"loadavg\":[0.01,0.06,0.05],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11490470,\"nice\":4920,\"sys\":1450120,\"idle\":1781636820,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11217090,\"nice\":3430,\"sys\":1441410,\"idle\":1782417350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11411460,\"nice\":2660,\"sys\":1411270,\"idle\":1782334790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11690030,\"nice\":2960,\"sys\":1446190,\"idle\":1781482680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11157620,\"nice\":4030,\"sys\":1408500,\"idle\":1782650610,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11289510,\"nice\":3610,\"sys\":1460100,\"idle\":1782352220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11224860,\"nice\":2820,\"sys\":1423230,\"idle\":1782525480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11163190,\"nice\":2480,\"sys\":1443370,\"idle\":1782366630,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6029,\"sum\":59585}}}"} 2025-03-14T18:49:00.813686+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978108225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:49:00.813690+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978140813,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":18.485232,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":304}}"} 2025-03-14T18:49:00.814195+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978140813,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1270,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":42818},"res":{"statusCode":304,"headers":"***"},"responseTime":18,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:49:02.257959+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978140813,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:49:02.257967+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978142257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":4.499694,\"method\":\"GET\",\"path\":\"/api/v1/users/aggarwal.n@salesforce.com\",\"statusCode\":304}}"} 2025-03-14T18:49:02.258490+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978142258,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1271,"method":"GET","url":"/api/v1/users/aggarwal.n@salesforce.com","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":42818},"res":{"statusCode":304,"headers":"***"},"responseTime":4,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:49:20.510391+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978148146,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:49:20.510395+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978160510,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":17.335551,\"method\":\"GET\",\"path\":\"/api/v1/users/akotozhekova@salesforce.com\",\"statusCode\":304}}"} 2025-03-14T18:49:20.510903+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978160510,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1273,"method":"GET","url":"/api/v1/users/akotozhekova@salesforce.com","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":63010},"res":{"statusCode":304,"headers":"***"},"responseTime":17,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:49:27.116398+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978160510,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:49:27.116486+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978167116,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":6.2769379999999995,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T18:49:27.117089+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978167116,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1274,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":59278},"res":{"statusCode":200,"headers":"***"},"responseTime":6,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:49:27.173636+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978167173,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14632587264,\"uptime\":1797542.55,\"totalMem\":16484134912,\"loadavg\":[0.08,0.06,0.05],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11490870,\"nice\":4920,\"sys\":1450180,\"idle\":1781695030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11217360,\"nice\":3430,\"sys\":1441470,\"idle\":1782475890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11411690,\"nice\":2660,\"sys\":1411330,\"idle\":1782393140,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11690450,\"nice\":2960,\"sys\":1446250,\"idle\":1781541080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11158100,\"nice\":4030,\"sys\":1408560,\"idle\":1782708950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11290010,\"nice\":3610,\"sys\":1460200,\"idle\":1782410590,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11225500,\"nice\":2820,\"sys\":1423290,\"idle\":1782583750,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11163710,\"nice\":2480,\"sys\":1443440,\"idle\":1782425010,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":5995,\"sum\":59602}}}"} 2025-03-14T18:49:27.173695+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978167173,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:49:27.536336+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978167116,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:49:27.536342+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978167536,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:49:27.536576+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978167536,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 639440fb-de3a-4316-b146-d1c0cb434cf5"} 2025-03-14T18:49:27.538873+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978167538,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 639440fb-de3a-4316-b146-d1c0cb434cf5 - [{\"createdAt\":\"2025-03-12T02:18:09.455Z\",\"modifiedAt\":\"2025-03-12T02:18:09.455Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"13a60fc9-090f-42d7-a030-b9350de4faaf\",\"prbNumber\":\"PRB-0027064\",\"incidentId\":\"639440fb-de3a-4316-b146-d1c0cb434cf5\",\"valid\":true,\"sfid\":\"a4QEE00000066XN2AY\"}]"} 2025-03-14T18:49:27.539065+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978167538,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 639440fb-de3a-4316-b146-d1c0cb434cf5"} 2025-03-14T18:49:27.541052+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978167540,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 639440fb-de3a-4316-b146-d1c0cb434cf5 - []"} 2025-03-14T18:49:27.662741+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978167662,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 639440fb-de3a-4316-b146-d1c0cb434cf5"} 2025-03-14T18:49:27.662850+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978167662,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 639440fb-de3a-4316-b146-d1c0cb434cf5"} 2025-03-14T18:49:27.665263+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978167665,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 639440fb-de3a-4316-b146-d1c0cb434cf5 - []"} 2025-03-14T18:49:27.667119+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978167666,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 639440fb-de3a-4316-b146-d1c0cb434cf5"} 2025-03-14T18:49:27.668673+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978167668,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 639440fb-de3a-4316-b146-d1c0cb434cf5 - []"} 2025-03-14T18:49:27.676107+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978167676,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":192.67599199999998,\"method\":\"GET\",\"path\":\"/api/v1/incidents/639440fb-de3a-4316-b146-d1c0cb434cf5?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T18:49:27.676988+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978167676,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1275,"method":"GET","url":"/api/v1/incidents/639440fb-de3a-4316-b146-d1c0cb434cf5?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":59278},"res":{"statusCode":200,"headers":"***"},"responseTime":193,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:49:52.088413+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978168229,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:49:52.088418+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192088,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:49:52.088890+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192088,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T18:49:52.091303+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192091,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T18:49:52.091305+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192088,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]"} 2025-03-14T18:49:52.091307+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192091,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T18:49:52.091510+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192091,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:46:19.873Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:49:52.091679+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978192091,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:49:52.091834+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978192091,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..."} 2025-03-14T18:49:52.092016+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192091,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T18:49:52.092168+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192091,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..."} 2025-03-14T18:49:52.093387+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192093,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null"} 2025-03-14T18:49:52.093573+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978192093,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..."} 2025-03-14T18:49:52.094666+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192094,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null"} 2025-03-14T18:49:52.097141+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192096,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:49:52.099696+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192099,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:49:52.099853+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192099,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:49:52.101759+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192101,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:49:52.246712+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192245,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:49:52.246836+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192246,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:49:52.248806+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192248,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:49:52.250906+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192250,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:49:52.252435+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192252,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:49:52.258546+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192096,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:49:52.258547+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192258,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":221.04491199999998,\"method\":\"GET\",\"path\":\"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T18:49:52.259549+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978192259,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1276,"method":"GET","url":"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":40490},"res":{"statusCode":200,"headers":"***"},"responseTime":221,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:49:52.522058+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978192258,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:49:52.522064+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192521,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:49:52.522550+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192522,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T18:49:52.524158+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192523,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T18:49:52.524159+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192521,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]"} 2025-03-14T18:49:52.524160+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192524,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T18:49:52.524388+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192524,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:46:19.873Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:49:52.524578+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978192524,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:49:52.524727+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978192524,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..."} 2025-03-14T18:49:52.525377+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192524,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T18:49:52.525554+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192525,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..."} 2025-03-14T18:49:52.526796+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192526,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null"} 2025-03-14T18:49:52.526968+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978192526,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..."} 2025-03-14T18:49:52.528051+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192527,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null"} 2025-03-14T18:49:52.529894+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192529,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:49:52.531987+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192531,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:49:52.532138+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192531,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:49:52.534045+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192533,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:49:52.632721+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192632,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:49:52.632876+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192632,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:49:52.634621+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192634,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:49:52.636314+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192636,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:49:52.638300+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192638,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:49:52.642741+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192529,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:49:52.642742+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192642,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":156.586741,\"method\":\"GET\",\"path\":\"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T18:49:52.643750+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978192643,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1277,"method":"GET","url":"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":40490},"res":{"statusCode":200,"headers":"***"},"responseTime":157,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:49:52.794948+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978192642,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:49:52.794951+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192794,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:49:52.795439+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192795,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T18:49:52.796987+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192796,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T18:49:52.796987+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192794,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]"} 2025-03-14T18:49:52.796988+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192796,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T18:49:52.797220+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192796,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:46:19.873Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:49:52.797867+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978192797,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:49:52.797998+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978192797,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..."} 2025-03-14T18:49:52.798138+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192797,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T18:49:52.798266+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192798,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..."} 2025-03-14T18:49:52.799493+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192799,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null"} 2025-03-14T18:49:52.799628+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978192799,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..."} 2025-03-14T18:49:52.800694+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192800,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null"} 2025-03-14T18:49:52.802405+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192802,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:49:52.804604+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192804,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:49:52.804748+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192804,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:49:52.806197+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192805,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:49:52.909463+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192909,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:49:52.909566+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192909,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:49:52.911224+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192910,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:49:52.912761+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192912,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:49:52.914296+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192914,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:49:52.919452+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192802,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:49:52.919453+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978192919,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":152.031973,\"method\":\"GET\",\"path\":\"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":304}}"} 2025-03-14T18:49:52.920015+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978192919,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1278,"method":"GET","url":"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":40490},"res":{"statusCode":304,"headers":"***"},"responseTime":152,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:50:03.459287+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978203458,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:50:03.459354+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978199305,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:50:03.459357+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978203459,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-folder-created' for consumer group='icc-rest'"} 2025-03-14T18:50:03.459358+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978203459,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:50:02.822Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"NA\",\"name\":\"NA\"}},\"eventObj\":{\"folderId\":\"1QJ5Xas7iKmIZuCbXQZ5t5OiTYmJxkm01\"}}"} 2025-03-14T18:50:03.459390+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978203459,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-folder-created\"}}"} 2025-03-14T18:50:03.459424+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978203459,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-folder-created\"}}"} 2025-03-14T18:50:03.459599+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978203459,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:50:03.459677+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978203459,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-bridge-folder-created"} 2025-03-14T18:50:03.475811+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978203475,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-bridge-folder-created finished"} 2025-03-14T18:50:04.959437+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978204959,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:50:04.959448+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978203459,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:50:04.959450+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978204959,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-folder-created' for consumer group='icc-rest'"} 2025-03-14T18:50:04.959471+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978204959,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:50:04.503Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"NA\",\"name\":\"NA\"}},\"eventObj\":{\"folderId\":\"1QJ5Xas7iKmIZuCbXQZ5t5OiTYmJxkm01\"}}"} 2025-03-14T18:50:04.959476+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978204959,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-folder-created\"}}"} 2025-03-14T18:50:04.959529+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978204959,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-folder-created\"}}"} 2025-03-14T18:50:04.959717+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978204959,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:50:04.959822+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978204959,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-bridge-folder-created"} 2025-03-14T18:50:04.973039+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978204972,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-bridge-folder-created finished"} 2025-03-14T18:50:14.200836+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978204959,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:50:14.200839+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978214200,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":4.548736,\"method\":\"GET\",\"path\":\"/api/v1/users/kyazaki@salesforce.com\",\"statusCode\":304}}"} 2025-03-14T18:50:14.201381+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978214201,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1283,"method":"GET","url":"/api/v1/users/kyazaki@salesforce.com","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":55940},"res":{"statusCode":304,"headers":"***"},"responseTime":5,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:50:28.225518+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978214200,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:50:28.225522+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978228225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14652968960,\"uptime\":1797603.61,\"totalMem\":16484134912,\"loadavg\":[0.03,0.05,0.05],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11491490,\"nice\":4920,\"sys\":1450260,\"idle\":1781755380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11217550,\"nice\":3430,\"sys\":1441560,\"idle\":1782536500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11411900,\"nice\":2660,\"sys\":1411400,\"idle\":1782453590,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11690750,\"nice\":2960,\"sys\":1446300,\"idle\":1781601650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11158550,\"nice\":4030,\"sys\":1408630,\"idle\":1782769500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11290510,\"nice\":3610,\"sys\":1460260,\"idle\":1782471140,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11225940,\"nice\":2820,\"sys\":1423370,\"idle\":1782644050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11164020,\"nice\":2480,\"sys\":1443490,\"idle\":1782485640,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6196,\"sum\":59500}}}"} 2025-03-14T18:51:32.111862+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978288225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:51:32.111865+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978292111,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":26.870257,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T18:51:32.112542+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978292112,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1284,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":32378},"res":{"statusCode":200,"headers":"***"},"responseTime":27,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:51:32.120522+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978292111,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:51:32.120523+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978292120,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":5.22666,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T18:51:32.121040+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978292120,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1285,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":32378},"res":{"statusCode":200,"headers":"***"},"responseTime":5,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:51:32.160558+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978292120,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:51:32.160560+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978292160,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:51:32.175649+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978292175,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 42054333-1caf-49ea-818e-a6e44100cf29"} 2025-03-14T18:51:32.177224+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978292176,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 42054333-1caf-49ea-818e-a6e44100cf29 - []"} 2025-03-14T18:51:32.177408+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978292177,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 42054333-1caf-49ea-818e-a6e44100cf29"} 2025-03-14T18:51:32.178965+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978292178,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 42054333-1caf-49ea-818e-a6e44100cf29 - []"} 2025-03-14T18:51:32.185219+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978292184,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 42054333-1caf-49ea-818e-a6e44100cf29"} 2025-03-14T18:51:32.185385+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978292185,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 42054333-1caf-49ea-818e-a6e44100cf29"} 2025-03-14T18:51:32.187266+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978292187,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 42054333-1caf-49ea-818e-a6e44100cf29 - []"} 2025-03-14T18:51:32.189272+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978292189,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":64.422748,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08HV72NFR9\",\"statusCode\":200}}"} 2025-03-14T18:51:32.190334+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978292189,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1286,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08HV72NFR9","query":{"slackChannelId":"C08HV72NFR9"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":32378},"res":{"statusCode":200,"headers":"***"},"responseTime":64,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:52:22.207065+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978341785,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:52:22.207069+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978342206,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:52:22.207506+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978342207,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T18:52:22.209269+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978342208,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T18:52:22.209270+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978342206,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]"} 2025-03-14T18:52:22.209271+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978342209,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T18:52:22.209483+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978342209,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:46:19.873Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:52:22.210068+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978342209,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:52:22.210191+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978342210,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..."} 2025-03-14T18:52:22.210325+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978342210,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T18:52:22.210453+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978342210,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..."} 2025-03-14T18:52:22.211786+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978342211,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null"} 2025-03-14T18:52:22.211930+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978342211,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..."} 2025-03-14T18:52:22.212979+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978342212,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null"} 2025-03-14T18:52:22.215005+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978342214,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:52:22.217182+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978342216,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:52:22.217355+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978342217,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:52:22.218957+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978342218,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:52:22.317590+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978342317,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:52:22.317700+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978342317,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:52:22.319359+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978342319,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:52:22.321349+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978342321,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:52:22.322792+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978342322,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:52:22.327254+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978342214,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:52:22.327262+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978342327,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":150.414527,\"method\":\"GET\",\"path\":\"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":304}}"} 2025-03-14T18:52:22.327695+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978342327,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1289,"method":"GET","url":"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":12982},"res":{"statusCode":304,"headers":"***"},"responseTime":150,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:53:27.169559+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978407169,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14632562688,\"uptime\":1797782.55,\"totalMem\":16484134912,\"loadavg\":[0.06,0.06,0.05],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11493100,\"nice\":4920,\"sys\":1450380,\"idle\":1781932670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11218450,\"nice\":3430,\"sys\":1441690,\"idle\":1782714250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11413100,\"nice\":2660,\"sys\":1411520,\"idle\":1782631040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11692640,\"nice\":2960,\"sys\":1446410,\"idle\":1781779010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11159270,\"nice\":4030,\"sys\":1408750,\"idle\":1782947270,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11292100,\"nice\":3610,\"sys\":1460440,\"idle\":1782648230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11227300,\"nice\":2820,\"sys\":1423470,\"idle\":1782821270,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11165440,\"nice\":2480,\"sys\":1443640,\"idle\":1782662980,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":5994,\"sum\":59604}}}"} 2025-03-14T18:53:27.169627+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978407169,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:54:28.225526+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978426773,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:54:28.225530+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978468225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14639521792,\"uptime\":1797843.61,\"totalMem\":16484134912,\"loadavg\":[0.08,0.06,0.05],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11493460,\"nice\":4920,\"sys\":1450450,\"idle\":1781993190,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11219070,\"nice\":3430,\"sys\":1441720,\"idle\":1782774920,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11413360,\"nice\":2660,\"sys\":1411600,\"idle\":1782691660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11693440,\"nice\":2960,\"sys\":1446430,\"idle\":1781839390,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11159680,\"nice\":4030,\"sys\":1408790,\"idle\":1783007870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11292370,\"nice\":3610,\"sys\":1460470,\"idle\":1782708770,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11227500,\"nice\":2820,\"sys\":1423510,\"idle\":1782881830,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11166080,\"nice\":2480,\"sys\":1443680,\"idle\":1782723530,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6078,\"sum\":59560}}}"} 2025-03-14T18:56:57.222806+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978617222,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T18:56:57.224253+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978617224,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T18:57:28.258215+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978647797,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:57:28.258220+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978648258,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14630076416,\"uptime\":1798023.64,\"totalMem\":16484134912,\"loadavg\":[0.07,0.06,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11494930,\"nice\":4920,\"sys\":1450640,\"idle\":1782171520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11220310,\"nice\":3430,\"sys\":1441910,\"idle\":1782953560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11414720,\"nice\":2660,\"sys\":1411800,\"idle\":1782870180,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11695210,\"nice\":2960,\"sys\":1446570,\"idle\":1782017060,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11161440,\"nice\":4030,\"sys\":1408960,\"idle\":1783186000,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11293770,\"nice\":3610,\"sys\":1460660,\"idle\":1782887160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11229050,\"nice\":2820,\"sys\":1423690,\"idle\":1783060060,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11167180,\"nice\":2480,\"sys\":1443840,\"idle\":1782901550,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":149,\"num\":7969,\"sum\":59544}}}"} 2025-03-14T18:57:28.302672+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978648258,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:57:28.302674+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978648302,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":251.461652,\"method\":\"GET\",\"path\":\"/api/v1/incidents?pageSize=1000&status=New%2CInProgress%2CResolved%2CClosed%2CClosed+-+Not+Valid%2CClosed+-+Duplicate&include=problem\",\"statusCode\":200}}"} 2025-03-14T18:57:28.337112+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978648336,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1321,"method":"GET","url":"/api/v1/incidents?pageSize=1000&status=New%2CInProgress%2CResolved%2CClosed%2CClosed+-+Not+Valid%2CClosed+-+Duplicate&include=problem","query":{"pageSize":"1000","status":"New,InProgress,Resolved,Closed,Closed - Not Valid,Closed - Duplicate","include":"problem"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":63308},"res":{"statusCode":200,"headers":"***"},"responseTime":285,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:58:11.826922+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978691265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:58:11.826927+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691826,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:11.827276+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691827,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T18:58:11.828788+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691828,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T18:58:11.828805+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691826,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]"} 2025-03-14T18:58:11.828807+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691828,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T18:58:11.829005+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691828,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:58:11.829188+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978691828,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:58:11.829378+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978691829,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..."} 2025-03-14T18:58:11.829651+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691829,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T18:58:11.829896+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691829,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..."} 2025-03-14T18:58:11.831071+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691830,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null"} 2025-03-14T18:58:11.831253+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978691831,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..."} 2025-03-14T18:58:11.832349+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691832,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null"} 2025-03-14T18:58:11.834159+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691833,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:11.836141+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691835,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:11.836276+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691836,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:11.837714+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691837,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:11.986917+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691986,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:11.987022+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691986,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:11.988794+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691988,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:11.990514+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691990,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:11.992194+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691992,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:11.998417+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691833,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:58:11.998418+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691998,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":200.35581299999998,\"method\":\"GET\",\"path\":\"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T18:58:11.999766+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978691999,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1323,"method":"GET","url":"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":37052},"res":{"statusCode":200,"headers":"***"},"responseTime":201,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:58:13.452738+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978693284,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:58:13.452746+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693452,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:13.453365+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693452,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T18:58:13.455298+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693455,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T18:58:13.455335+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693452,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]"} 2025-03-14T18:58:13.455336+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693455,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T18:58:13.455579+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693455,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:58:13.455817+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978693455,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:58:13.456030+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978693455,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..."} 2025-03-14T18:58:13.456253+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693456,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T18:58:13.456500+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693456,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..."} 2025-03-14T18:58:13.457945+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693457,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null"} 2025-03-14T18:58:13.458109+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978693457,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..."} 2025-03-14T18:58:13.459157+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693459,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null"} 2025-03-14T18:58:13.460955+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693460,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:13.463061+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693462,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:13.463226+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693463,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:13.464696+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693464,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:13.577510+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693577,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:13.577601+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693577,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:13.579190+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693578,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:13.580727+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693580,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:13.582235+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693582,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:13.586842+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693460,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:58:13.586843+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693586,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":160.12644799999998,\"method\":\"GET\",\"path\":\"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":304}}"} 2025-03-14T18:58:13.587290+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978693587,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1327,"method":"GET","url":"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":37052},"res":{"statusCode":304,"headers":"***"},"responseTime":160,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:58:16.218334+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":50,"time":1741978696217,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusUserService.getGusUserByEmail (src/service/user/gusUser.service.ts:60:14)","msg":"Unable to retrieve user aag-incident-alerts@salesforce.com from GUS"} 2025-03-14T18:58:16.321938+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978696321,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Proxy.searchSlackUserByEmail (src/service/slack/slackapi.service.ts:90:14)","msg":"Error searching slack user with error: Error: An API error occurred: users_not_found"} 2025-03-14T18:58:16.322071+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978696321,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"TeamService.createUsersIfAbsent (src/service/team/team.service.ts:729:18)","msg":"Comms User aag-incident-alerts@salesforce.com is not present in GUS. This could be a valid case for a DL email address"} 2025-03-14T18:58:16.322356+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978696322,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:69:12)","msg":"[SlackService.getChannelNameById] Cache miss for Slack Channel: C0449P2SUFL"} 2025-03-14T18:58:28.257556+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978706397,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:58:28.257562+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978708257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14585946112,\"uptime\":1798083.64,\"totalMem\":16484134912,\"loadavg\":[0.02,0.04,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11495290,\"nice\":4920,\"sys\":1450710,\"idle\":1782231010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11220740,\"nice\":3430,\"sys\":1441970,\"idle\":1783012940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11415410,\"nice\":2660,\"sys\":1411880,\"idle\":1782929390,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11695940,\"nice\":2960,\"sys\":1446620,\"idle\":1782076150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T18:59:28.257580+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978768257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14640087040,\"uptime\":1798143.64,\"totalMem\":16484134912,\"loadavg\":[0.06,0.05,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11495810,\"nice\":4920,\"sys\":1450740,\"idle\":1782290450,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11221100,\"nice\":3430,\"sys\":1442030,\"idle\":1783072540,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11415760,\"nice\":2660,\"sys\":1411900,\"idle\":1782988890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":50,"time":1741978772856,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"TeamService.getScrumTeamsForUserId (src/service/team/team.service.ts:215:14)","msg":"No teams found for user 005EE000004K8lVYAS as member and/or collaborator from salesforce and ICC"} 2025-03-14T18:59:32.857423+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978768257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:59:32.857426+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978772857,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":513.243839,\"method\":\"GET\",\"path\":\"/api/v1/scrumTeams/membership/005EE000004K8lVYAS\",\"statusCode\":304}}"} 2025-03-14T18:59:32.858523+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978772858,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1332,"method":"GET","url":"/api/v1/scrumTeams/membership/005EE000004K8lVYAS","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":40424},"res":{"statusCode":304,"headers":"***"},"responseTime":514,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:00:00.758766+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978772857,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:00:00.758769+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978800758,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.97231,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-14T19:00:00.759407+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978800759,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1333,"method":"GET","url":"/alive","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":17722},"res":{"statusCode":200,"headers":"***"},"responseTime":1,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:00:28.933736+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978828257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:00:28.933740+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978828933,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":31.125681999999998,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T19:00:28.934302+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978828934,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1334,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":39902},"res":{"statusCode":200,"headers":"***"},"responseTime":32,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:00:28.940824+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978828933,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:00:28.940825+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978828940,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":4.571216,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T19:00:28.941478+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978828941,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1335,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":39902},"res":{"statusCode":200,"headers":"***"},"responseTime":5,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:00:28.979652+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978828940,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:00:28.979654+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978828979,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T19:00:29.008493+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978829008,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:00:29.010129+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978829009,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:00:29.010374+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978829010,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:00:29.012018+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978829011,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:00:29.018005+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978829017,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:00:29.018151+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978829018,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:00:29.020109+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978829019,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:00:29.022379+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978829022,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":78.655923,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08HLMRV19U\",\"statusCode\":200}}"} 2025-03-14T19:00:29.022939+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978829022,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1336,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08HLMRV19U","query":{"slackChannelId":"C08HLMRV19U"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":39902},"res":{"statusCode":200,"headers":"***"},"responseTime":78,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:00:29.254300+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978829022,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:00:29.254304+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978829254,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":23.234868,\"method\":\"GET\",\"path\":\"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825/comms/latest\",\"statusCode\":200}}"} 2025-03-14T19:00:29.254838+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978829254,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1337,"method":"GET","url":"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":39902},"res":{"statusCode":200,"headers":"***"},"responseTime":23,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:01:40.526937+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978900526,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:01:40.527466+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978891902,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:01:40.527469+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978900527,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-rest'"} 2025-03-14T19:01:40.527585+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978900527,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:01:40.516Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":3,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"65 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\",\"actions\":\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\"},\"sentAt\":\"2025-03-14T19:01:40.051Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C0449P2SUFL\"],\"emailAddresses\":[\"aag-incident-alerts@salesforce.com\"]},\"internalCommsId\":\"bc65bc04-54e5-4001-b143-7bc3a33f8681\",\"allInternalCommsReport\":[{\"sequenceNumber\":3,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"65 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\",\"actions\":\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\"},\"sentAt\":\"2025-03-14T19:01:40.051Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":2,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\", 2025-03-14T19:01:40.527585+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] \"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"35 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. Stride team advised that the alert is usually caused by AWS upstream latency.\",\"actions\":\"We are running few Argus queries to further understand the issue.\"},\"sentAt\":\"2025-03-14T18:32:32.547Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"9 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved.\",\"actions\":\"We are paging out to stride team to investigate further on the alert.\"},\"sentAt\":\"2025-03-14T18:06:28.522Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"ekjai-b8y231-92nlr-tkcd0c-1741978899531\",\"client\":\"icc-ui\"}"} 2025-03-14T19:01:40.527588+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978900527,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T19:01:40.527591+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978900527,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T19:01:40.527847+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978900527,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:01:40.527941+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978900527,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-internal-comms-request"} 2025-03-14T19:01:40.528025+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978900527,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-internal-comms-request schema, filtered out"} 2025-03-14T19:01:40.528116+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978900528,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-internal-comms-request finished"} 2025-03-14T19:01:58.440461+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978918440,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T19:01:58.441892+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978918441,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T19:02:45.559137+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978953013,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:02:45.559141+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978965559,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":17.598592,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":304}}"} 2025-03-14T19:02:45.559634+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978965559,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1346,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":14800},"res":{"statusCode":304,"headers":"***"},"responseTime":18,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:02:45.695622+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978965559,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:02:45.695623+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978965695,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":12.748446999999999,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":304}}"} 2025-03-14T19:02:45.696113+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978965695,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1347,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":14800},"res":{"statusCode":304,"headers":"***"},"responseTime":12,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:03:24.738097+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741979004081,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:03:24.738102+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979004737,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":484.74064599999997,\"method\":\"GET\",\"path\":\"/api/v1/scrumTeams/membership/005B00000018dYUIAY\",\"statusCode\":304}}"} 2025-03-14T19:03:24.739116+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741979004738,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1353,"method":"GET","url":"/api/v1/scrumTeams/membership/005B00000018dYUIAY","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":58348},"res":{"statusCode":304,"headers":"***"},"responseTime":485,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:04:02.788061+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741979030322,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:04:02.788067+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042787,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:04:02.789036+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042788,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T19:04:02.791142+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042790,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T19:04:02.791147+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042788,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]"} 2025-03-14T19:04:02.791148+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042791,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T19:04:02.791346+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042791,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T19:04:02.791512+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741979042791,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T19:04:02.791646+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741979042791,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..."} 2025-03-14T19:04:02.791789+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042791,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T19:04:02.791939+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042791,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..."} 2025-03-14T19:04:02.794066+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042792,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null"} 2025-03-14T19:04:02.794278+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741979042794,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..."} 2025-03-14T19:04:02.795369+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042795,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null"} 2025-03-14T19:04:02.797736+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042797,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:04:02.800043+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042799,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:04:02.800240+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042800,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:04:02.802141+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042801,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:04:02.901395+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042797,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T19:04:02.901400+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042901,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:04:02.901784+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042901,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T19:04:02.903865+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042903,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T19:04:02.903867+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042901,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]"} 2025-03-14T19:04:02.903868+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042903,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T19:04:02.904506+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042903,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T19:04:02.904708+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741979042904,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T19:04:02.904866+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741979042904,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..."} 2025-03-14T19:04:02.905041+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042904,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T19:04:02.905237+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042905,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..."} 2025-03-14T19:04:02.906477+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042906,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null"} 2025-03-14T19:04:02.906667+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741979042906,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..."} 2025-03-14T19:04:02.907766+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042907,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null"} 2025-03-14T19:04:02.910043+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042909,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:04:02.912270+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042912,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:04:02.912428+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042912,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:04:02.914219+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042914,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:04:02.934330+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042933,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:04:02.934517+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042934,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:04:02.937008+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042936,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:04:02.939168+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042938,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:04:02.940913+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042940,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:04:02.947118+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042909,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T19:04:02.947119+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979042947,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":214.36336599999998,\"method\":\"GET\",\"path\":\"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":304}}"} 2025-03-14T19:04:02.948336+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741979042948,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1355,"method":"GET","url":"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":12790},"res":{"statusCode":304,"headers":"***"},"responseTime":215,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:04:27.173561+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979067173,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14605434880,\"uptime\":1798442.55,\"totalMem\":16484134912,\"loadavg\":[0.03,0.07,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11498050,\"nice\":4920,\"sys\":1450990,\"idle\":1782586460,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11222570,\"nice\":3430,\"sys\":1442230,\"idle\":1783368930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11417790,\"nice\":2660,\"sys\":1412140,\"idle\":1783284890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11698680,\"nice\":2960,\"sys\":1446910,\"idle\":1782430840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11165370,\"nice\":4030,\"sys\":1409260,\"idle\":1783600080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11296560,\"nice\":3610,\"sys\":1461010,\"idle\":1783301390,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11231880,\"nice\":2820,\"sys\":1424070,\"idle\":1783475190,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11170770,\"nice\":2480,\"sys\":1444170,\"idle\":1783315990,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5999,\"sum\":59610}}}"} 2025-03-14T19:04:27.173614+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741979067173,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:04:55.867448+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741979082812,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:04:55.867453+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979095867,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":16.496581,\"method\":\"GET\",\"path\":\"/api/v1/users/radhika.iyer@salesforce.com\",\"statusCode\":200}}"} 2025-03-14T19:04:55.868029+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] 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2025-03-14T19:09:43.214689+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741979368257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:09:43.214693+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741979383214,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T19:10:28.257559+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741979420140,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:10:28.257565+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] 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(src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:20:07.460307+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007460,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:20:07.469579+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980007469,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.handleWorkItemForIncident (src/service/incident/incident.service.ts:1966:14)","msg":"handleWorkItemForIncident remove workItem for e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:20:07.469752+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007469,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:20:07.471388+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007471,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:20:07.471667+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007471,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:20:07.473246+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007472,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:20:07.473770+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007473,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.removeWorkItem (src/repository/workItem/workItem.repository.ts:33:12)","msg":"removeWorkItem e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:20:07.474017+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980007473,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.patchUsdResources (src/service/usdResource/usdResource.service.ts:106:14)","msg":"[usdResource.service.patchUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825 and data []"} 2025-03-14T19:20:07.474173+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007473,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:20:07.475834+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007475,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:20:07.476156+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980007475,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.patchDeleteUsdResources (src/service/usdResource/usdResource.service.ts:335:12)","msg":"[usdResource.service.patchDeleteUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:20:07.476407+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980007476,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.deleteUsdResources (src/service/usdResource/usdResource.service.ts:296:12)","msg":"[usdResource.service.deleteUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:20:07.499457+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980007499,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.deleteUsdResources (src/service/usdResource/usdResource.service.ts:307:14)","msg":"[usdResource.service.deleteUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825: no ids or value is undefined"} 2025-03-14T19:20:07.499549+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980007499,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.deleteUsdResources (src/service/usdResource/usdResource.service.ts:311:14)","msg":"[usdResource.service deleteUsdResources] gusUsdIds dto in payload to kafka: {\n \"ids\": []\n}"} 2025-03-14T19:20:07.499841+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007499,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-usd-resource-deleted for payload : {\"createdAt\":\"2025-03-14T19:20:07.499Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"aa5b1260-3c9b-4b6b-96c7-e7f98dfbb9aa\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a8720a9d-36e0-4bb2-9bd7-8adda94aec9a\",\"email\":\"miller.jeremy@salesforce.com\",\"active\":true,\"name\":\"Jeremy Miller\",\"firstName\":\"\",\"lastName\":\"\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000008t5ldYAA\",\"slackUserId\":\"U042SBSFFU0\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-09-30T09:27:34.056Z\",\"modifiedAt\":\"2022-09-30T09:27:34.056Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"2e3a4f5e-d8e5-4e68-8a82-40ab8f27dab4\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:04:59.547Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"7eb40225-fc52-09c7-b212-75c872d001ec\",\"client\":\"icc-slack-app\"}"} 2025-03-14T19:20:07.499842+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980007427,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:20:07.499843+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007499,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-usd-resource-deleted - undefined"} 2025-03-14T19:20:07.499846+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007499,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T19:20:07.499870+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007499,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T19:20:07.500119+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980007499,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:20:07.500125+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007500,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to topic 'incident': {\"createdAt\":\"2025-03-14T19:20:07.499Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"aa5b1260-3c9b-4b6b-96c7-e7f98dfbb9aa\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a8720a9d-36e0-4bb2-9bd7-8adda94aec9a\",\"email\":\"miller.jeremy@salesforce.com\",\"active\":true,\"name\":\"Jeremy Miller\",\"firstName\":\"\",\"lastName\":\"\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000008t5ldYAA\",\"slackUserId\":\"U042SBSFFU0\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-09-30T09:27:34.056Z\",\"modifiedAt\":\"2022-09-30T09:27:34.056Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"2e3a4f5e-d8e5-4e68-8a82-40ab8f27dab4\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:04:59.547Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"7eb40225-fc52-09c7-b212-75c872d001ec\",\"client\":\"icc-slack-app\"}"} 2025-03-14T19:20:07.500173+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980007500,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to Kafka topic 'incident'"} 2025-03-14T19:20:07.500174+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007500,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-usd-resource-deleted - undefined"} 2025-03-14T19:20:07.500175+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007500,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.21128499507904053\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T19:20:07.500210+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007500,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.21128499507904053\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T19:20:07.500662+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980007500,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T19:20:07.500793+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980007500,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.patchUpsertUsdResources (src/service/usdResource/usdResource.service.ts:350:12)","msg":"[usdResource.service.patchUpsertUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:20:07.501021+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980007500,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.createUsdResources (src/service/usdResource/usdResource.service.ts:54:12)","msg":"[usdResource.service.createUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 to create []"} 2025-03-14T19:20:07.501130+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980007501,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.createUsdResources (src/service/usdResource/usdResource.service.ts:83:12)","msg":"[usdResource.service.createUsdResources] []"} 2025-03-14T19:20:07.501292+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007501,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.createUsdResources (src/service/usdResource/usdResource.service.ts:87:12)","msg":"[usdResource.service.createUsdResources] response: []"} 2025-03-14T19:20:07.524027+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007523,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-usd-resource-created for payload : {\"createdAt\":\"2025-03-14T19:20:07.523Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"aa5b1260-3c9b-4b6b-96c7-e7f98dfbb9aa\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a8720a9d-36e0-4bb2-9bd7-8adda94aec9a\",\"email\":\"miller.jeremy@salesforce.com\",\"active\":true,\"name\":\"Jeremy Miller\",\"firstName\":\"\",\"lastName\":\"\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000008t5ldYAA\",\"slackUserId\":\"U042SBSFFU0\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-09-30T09:27:34.056Z\",\"modifiedAt\":\"2022-09-30T09:27:34.056Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"2e3a4f5e-d8e5-4e68-8a82-40ab8f27dab4\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:04:59.547Z\"},\"eventObj\":[],\"requestId\":\"7eb40225-fc52-09c7-b212-75c872d001ec\",\"client\":\"icc-slack-app\"}"} 2025-03-14T19:20:07.524029+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980007500,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:20:07.524029+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007523,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-usd-resource-created - undefined"} 2025-03-14T19:20:07.524031+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007523,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T19:20:07.524034+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007523,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T19:20:07.524238+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980007524,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:20:07.524249+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007524,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to topic 'incident': {\"createdAt\":\"2025-03-14T19:20:07.523Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"aa5b1260-3c9b-4b6b-96c7-e7f98dfbb9aa\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a8720a9d-36e0-4bb2-9bd7-8adda94aec9a\",\"email\":\"miller.jeremy@salesforce.com\",\"active\":true,\"name\":\"Jeremy Miller\",\"firstName\":\"\",\"lastName\":\"\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000008t5ldYAA\",\"slackUserId\":\"U042SBSFFU0\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-09-30T09:27:34.056Z\",\"modifiedAt\":\"2022-09-30T09:27:34.056Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"2e3a4f5e-d8e5-4e68-8a82-40ab8f27dab4\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:04:59.547Z\"},\"eventObj\":[],\"requestId\":\"7eb40225-fc52-09c7-b212-75c872d001ec\",\"client\":\"icc-slack-app\"}"} 2025-03-14T19:20:07.524254+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980007524,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to Kafka topic 'incident'"} 2025-03-14T19:20:07.524254+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007524,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-usd-resource-created - undefined"} 2025-03-14T19:20:07.524270+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007524,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.1740719974040985\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T19:20:07.524288+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007524,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.1740719974040985\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T19:20:07.524499+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980007524,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T19:20:07.560040+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980007524,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:20:07.560042+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007559,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:20:07.560610+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007560,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T19:20:07.562573+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007562,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T19:20:07.562576+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007559,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]"} 2025-03-14T19:20:07.562577+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007562,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T19:20:07.562784+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007562,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T19:20:07.562958+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980007562,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T19:20:07.563099+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980007562,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..."} 2025-03-14T19:20:07.563251+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007563,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T19:20:07.563398+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007563,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..."} 2025-03-14T19:20:07.564624+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007564,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null"} 2025-03-14T19:20:07.565241+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980007564,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..."} 2025-03-14T19:20:07.566326+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007566,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null"} 2025-03-14T19:20:07.568181+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007567,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:20:07.570609+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007570,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:20:07.570748+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007570,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:20:07.572261+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007572,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:20:07.693924+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007693,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:20:07.694039+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007693,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:20:07.695724+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007695,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:20:07.697593+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007697,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:20:07.699188+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980007698,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:20:14.728578+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980008088,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:20:14.728582+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980014728,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":9.663941,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T19:20:14.729126+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980014728,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1379,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":11768},"res":{"statusCode":200,"headers":"***"},"responseTime":9,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:20:14.735758+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980014728,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:20:14.735759+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980014735,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":4.341182,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T19:20:14.736215+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980014735,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1380,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":11768},"res":{"statusCode":200,"headers":"***"},"responseTime":4,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:20:27.173537+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980027173,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14651715584,\"uptime\":1799402.55,\"totalMem\":16484134912,\"loadavg\":[0.06,0.06,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11505150,\"nice\":4920,\"sys\":1451810,\"idle\":1783536800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11228840,\"nice\":3430,\"sys\":1442990,\"idle\":1784321130,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11423770,\"nice\":2660,\"sys\":1412910,\"idle\":1784236830,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11704090,\"nice\":2960,\"sys\":1447630,\"idle\":1783383000,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11170840,\"nice\":4030,\"sys\":1410010,\"idle\":1784552100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11303350,\"nice\":3610,\"sys\":1461850,\"idle\":1784253220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11236680,\"nice\":2820,\"sys\":1424850,\"idle\":1784428000,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11177290,\"nice\":2480,\"sys\":1444830,\"idle\":1784267040,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5993,\"sum\":59606}}}"} 2025-03-14T19:20:27.173614+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980027173,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:20:28.257520+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980014735,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:20:28.257526+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980028257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14651715584,\"uptime\":1799403.64,\"totalMem\":16484134912,\"loadavg\":[0.05,0.06,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11505150,\"nice\":4920,\"sys\":1451810,\"idle\":1783537870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11228850,\"nice\":3430,\"sys\":1442990,\"idle\":1784322200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11423780,\"nice\":2660,\"sys\":1412910,\"idle\":1784237910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11704100,\"nice\":2960,\"sys\":1447630,\"idle\":1783384080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11170860,\"nice\":4030,\"sys\":1410010,\"idle\":1784553170,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11303360,\"nice\":3610,\"sys\":1461850,\"idle\":1784254300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11236680,\"nice\":2820,\"sys\":1424850,\"idle\":1784429080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11177300,\"nice\":2480,\"sys\":1444830,\"idle\":1784268110,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6164,\"sum\":59527}}}"} 2025-03-14T19:21:27.173541+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980087173,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14650392576,\"uptime\":1799462.55,\"totalMem\":16484134912,\"loadavg\":[0.02,0.05,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11505630,\"nice\":4920,\"sys\":1451850,\"idle\":1783596070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11228920,\"nice\":3430,\"sys\":1443030,\"idle\":1784380700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11423940,\"nice\":2660,\"sys\":1412960,\"idle\":1784296480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11704370,\"nice\":2960,\"sys\":1447660,\"idle\":1783442630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11171240,\"nice\":4030,\"sys\":1410040,\"idle\":1784611690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11303720,\"nice\":3610,\"sys\":1461900,\"idle\":1784312750,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11236790,\"nice\":2820,\"sys\":1424880,\"idle\":1784487610,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11177740,\"nice\":2480,\"sys\":1444910,\"idle\":1784326400,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5989,\"sum\":59596}}}"} 2025-03-14T19:21:27.173587+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980087173,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:21:28.257516+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980028257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:21:28.257521+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980088257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14650392576,\"uptime\":1799463.64,\"totalMem\":16484134912,\"loadavg\":[0.02,0.05,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11505630,\"nice\":4920,\"sys\":1451850,\"idle\":1783597140,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11228920,\"nice\":3430,\"sys\":1443030,\"idle\":1784381770,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11423940,\"nice\":2660,\"sys\":1412960,\"idle\":1784297560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11704370,\"nice\":2960,\"sys\":1447660,\"idle\":1783443710,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11171250,\"nice\":4030,\"sys\":1410040,\"idle\":1784612770,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11303730,\"nice\":3610,\"sys\":1461900,\"idle\":1784313830,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11236790,\"nice\":2820,\"sys\":1424880,\"idle\":1784488690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11177760,\"nice\":2480,\"sys\":1444910,\"idle\":1784327470,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6019,\"sum\":59595}}}"} 2025-03-14T19:22:15.332913+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980088257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:22:15.332921+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135332,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":4.4878219999999995,\"method\":\"GET\",\"path\":\"/api/v1/configVars?keys=categories,rootCauses,servicesImpacted\",\"statusCode\":200}}"} 2025-03-14T19:22:15.333635+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135333,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1381,"method":"GET","url":"/api/v1/configVars?keys=categories,rootCauses,servicesImpacted","query":{"keys":"categories,rootCauses,servicesImpacted"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":57402},"res":{"statusCode":200,"headers":"***"},"responseTime":5,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:22:15.476559+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135332,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:22:15.476561+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135476,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":25.014017,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T19:22:15.477153+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135476,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1382,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":57402},"res":{"statusCode":200,"headers":"***"},"responseTime":25,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:22:15.483083+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135476,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:22:15.483085+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135483,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":3.7259349999999998,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T19:22:15.483614+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135483,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1383,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":57402},"res":{"statusCode":200,"headers":"***"},"responseTime":4,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:22:15.523815+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135483,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:22:15.523816+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135523,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T19:22:15.552115+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135551,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:22:15.553722+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135553,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:22:15.553907+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135553,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:22:15.555417+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135555,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:22:15.561808+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135561,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:22:15.561973+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135561,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:22:15.563846+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135563,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:22:15.566095+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135566,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":80.063048,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08HLMRV19U\",\"statusCode\":200}}"} 2025-03-14T19:22:15.566673+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135566,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1384,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08HLMRV19U","query":{"slackChannelId":"C08HLMRV19U"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":57402},"res":{"statusCode":200,"headers":"***"},"responseTime":80,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:22:15.586414+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135586,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.resolveIncident (src/service/incident/incident.service.ts:607:14)","msg":"Resolve incident e66ebf71-d897-46c9-9d4f-523542f17825 - unlock CIS"} 2025-03-14T19:22:15.589527+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135589,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.unlockIncidentToCisFromIncident (src/service/incident/incident.service.ts:1883:12)","msg":"Unlocking e66ebf71-d897-46c9-9d4f-523542f17825 [\"a7JEE00000PbkGn2AJ\"]..."} 2025-03-14T19:22:15.589715+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135589,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.unlockIncidentToCisFromIncident (src/service/incident/incident.service.ts:1892:12)","msg":"unlockIncidentToCisFromIncident for e66ebf71-d897-46c9-9d4f-523542f17825 with [{\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"locked\":false}]..."} 2025-03-14T19:22:15.592481+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135566,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:22:15.592482+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135592,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:22:15.592884+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135592,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T19:22:15.594755+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135594,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T19:22:15.594775+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135592,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]"} 2025-03-14T19:22:15.594776+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135594,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T19:22:15.594974+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135594,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T19:22:15.595152+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135594,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T19:22:15.595308+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135595,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..."} 2025-03-14T19:22:15.595485+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135595,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T19:22:15.596057+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135595,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..."} 2025-03-14T19:22:15.597192+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135596,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null"} 2025-03-14T19:22:15.597395+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..."} 2025-03-14T19:22:15.598457+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135598,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null"} 2025-03-14T19:22:15.598714+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135598,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.buildIncidentToCIResponseMap (src/service/incident/incident.service.ts:1679:12)","msg":"buildIncidentToCIResponseMap for [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]"} 2025-03-14T19:22:15.598931+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135598,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.buildIncidentToCIRequestMap (src/service/incident/incident.service.ts:1691:12)","msg":"buildIncidentToCIRequestMap for [{\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"locked\":false}]"} 2025-03-14T19:22:15.606685+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135606,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Saving IncidentToCIs for incident e66ebf71-d897-46c9-9d4f-523542f17825, []"} 2025-03-14T19:22:15.606685+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135606,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Updating IncidentToCIs for incident e66ebf71-d897-46c9-9d4f-523542f17825, [{\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"locked\":false,\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\"}]"} 2025-03-14T19:22:15.609497+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135609,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.unlockIncidentToCisFromIncident (src/service/incident/incident.service.ts:1894:12)","msg":"unlockIncidentToCisFromIncident for e66ebf71-d897-46c9-9d4f-523542f17825 with [{\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"locked\":false,\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\"}] done!"} 2025-03-14T19:22:15.609687+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135609,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.patchUsdResources (src/service/usdResource/usdResource.service.ts:106:14)","msg":"[usdResource.service.patchUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825 and data []"} 2025-03-14T19:22:15.609868+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135609,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:22:15.611468+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135611,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:22:15.611640+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135611,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.patchDeleteUsdResources (src/service/usdResource/usdResource.service.ts:335:12)","msg":"[usdResource.service.patchDeleteUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:22:15.611815+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135611,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.deleteUsdResources (src/service/usdResource/usdResource.service.ts:296:12)","msg":"[usdResource.service.deleteUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:22:15.634731+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135634,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.deleteUsdResources (src/service/usdResource/usdResource.service.ts:307:14)","msg":"[usdResource.service.deleteUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825: no ids or value is undefined"} 2025-03-14T19:22:15.634883+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135634,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.deleteUsdResources (src/service/usdResource/usdResource.service.ts:311:14)","msg":"[usdResource.service deleteUsdResources] gusUsdIds dto in payload to kafka: {\n \"ids\": []\n}"} 2025-03-14T19:22:15.635458+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135634,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-usd-resource-deleted for payload : {\"createdAt\":\"2025-03-14T19:22:15.634Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"2025-03-14T18:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"aa5b1260-3c9b-4b6b-96c7-e7f98dfbb9aa\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a8720a9d-36e0-4bb2-9bd7-8adda94aec9a\",\"email\":\"miller.jeremy@salesforce.com\",\"active\":true,\"name\":\"Jeremy Miller\",\"firstName\":\"\",\"lastName\":\"\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000008t5ldYAA\",\"slackUserId\":\"U042SBSFFU0\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-09-30T09:27:34.056Z\",\"modifiedAt\":\"2022-09-30T09:27:34.056Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"2e3a4f5e-d8e5-4e68-8a82-40ab8f27dab4\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:20:12.371Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"c232880d-d9fb-dc8e-e383-ae94d04a1b99\",\"client\":\"icc-slack-app\"}"} 2025-03-14T19:22:15.635459+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135607,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Deleting IncidentToCIs for incident with Id: e66ebf71-d897-46c9-9d4f-523542f17825, with Ids: []"} 2025-03-14T19:22:15.635460+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-usd-resource-deleted - undefined"} 2025-03-14T19:22:15.635464+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T19:22:15.635541+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T19:22:15.635741+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:22:15.635748+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to topic 'incident': {\"createdAt\":\"2025-03-14T19:22:15.634Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"2025-03-14T18:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"aa5b1260-3c9b-4b6b-96c7-e7f98dfbb9aa\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a8720a9d-36e0-4bb2-9bd7-8adda94aec9a\",\"email\":\"miller.jeremy@salesforce.com\",\"active\":true,\"name\":\"Jeremy Miller\",\"firstName\":\"\",\"lastName\":\"\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000008t5ldYAA\",\"slackUserId\":\"U042SBSFFU0\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-09-30T09:27:34.056Z\",\"modifiedAt\":\"2022-09-30T09:27:34.056Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"2e3a4f5e-d8e5-4e68-8a82-40ab8f27dab4\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:20:12.371Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"c232880d-d9fb-dc8e-e383-ae94d04a1b99\",\"client\":\"icc-slack-app\"}"} 2025-03-14T19:22:15.635777+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to Kafka topic 'incident'"} 2025-03-14T19:22:15.635778+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-usd-resource-deleted - undefined"} 2025-03-14T19:22:15.635805+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.16310600191354752\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T19:22:15.635809+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.16310600191354752\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T19:22:15.636019+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T19:22:15.636173+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135636,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.patchUpsertUsdResources (src/service/usdResource/usdResource.service.ts:350:12)","msg":"[usdResource.service.patchUpsertUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:22:15.636324+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135636,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.createUsdResources (src/service/usdResource/usdResource.service.ts:54:12)","msg":"[usdResource.service.createUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 to create []"} 2025-03-14T19:22:15.636452+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135636,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.createUsdResources (src/service/usdResource/usdResource.service.ts:83:12)","msg":"[usdResource.service.createUsdResources] []"} 2025-03-14T19:22:15.636596+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135636,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.createUsdResources (src/service/usdResource/usdResource.service.ts:87:12)","msg":"[usdResource.service.createUsdResources] response: []"} 2025-03-14T19:22:15.657296+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135656,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-usd-resource-created for payload : {\"createdAt\":\"2025-03-14T19:22:15.656Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"2025-03-14T18:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"aa5b1260-3c9b-4b6b-96c7-e7f98dfbb9aa\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a8720a9d-36e0-4bb2-9bd7-8adda94aec9a\",\"email\":\"miller.jeremy@salesforce.com\",\"active\":true,\"name\":\"Jeremy Miller\",\"firstName\":\"\",\"lastName\":\"\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000008t5ldYAA\",\"slackUserId\":\"U042SBSFFU0\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-09-30T09:27:34.056Z\",\"modifiedAt\":\"2022-09-30T09:27:34.056Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"2e3a4f5e-d8e5-4e68-8a82-40ab8f27dab4\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:20:12.371Z\"},\"eventObj\":[],\"requestId\":\"c232880d-d9fb-dc8e-e383-ae94d04a1b99\",\"client\":\"icc-slack-app\"}"} 2025-03-14T19:22:15.657297+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:22:15.657298+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135657,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-usd-resource-created - undefined"} 2025-03-14T19:22:15.657299+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135657,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T19:22:15.657302+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135657,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T19:22:15.657516+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135657,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:22:15.657532+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135657,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to topic 'incident': {\"createdAt\":\"2025-03-14T19:22:15.656Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"2025-03-14T18:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"aa5b1260-3c9b-4b6b-96c7-e7f98dfbb9aa\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a8720a9d-36e0-4bb2-9bd7-8adda94aec9a\",\"email\":\"miller.jeremy@salesforce.com\",\"active\":true,\"name\":\"Jeremy Miller\",\"firstName\":\"\",\"lastName\":\"\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000008t5ldYAA\",\"slackUserId\":\"U042SBSFFU0\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-09-30T09:27:34.056Z\",\"modifiedAt\":\"2022-09-30T09:27:34.056Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"2e3a4f5e-d8e5-4e68-8a82-40ab8f27dab4\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:20:12.371Z\"},\"eventObj\":[],\"requestId\":\"c232880d-d9fb-dc8e-e383-ae94d04a1b99\",\"client\":\"icc-slack-app\"}"} 2025-03-14T19:22:15.657546+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135657,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to Kafka topic 'incident'"} 2025-03-14T19:22:15.657547+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135657,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-usd-resource-created - undefined"} 2025-03-14T19:22:15.657547+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135657,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.1476930007338524\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T19:22:15.657562+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135657,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.1476930007338524\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T19:22:15.657746+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135657,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T19:22:15.686983+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135657,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:22:15.686987+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135686,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"}"} 2025-03-14T19:22:15.709388+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135709,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:22:15.709390+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135709,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]"} 2025-03-14T19:22:15.709775+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135709,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T19:22:15.711271+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135711,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T19:22:15.711273+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135711,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T19:22:15.711448+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135711,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T19:22:15.574Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":false,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T19:22:15.711584+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135711,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":false,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T19:22:15.711704+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135711,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..."} 2025-03-14T19:22:15.711841+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135711,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T19:22:15.712007+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135711,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..."} 2025-03-14T19:22:15.713288+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135713,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null"} 2025-03-14T19:22:15.713434+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135713,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":false,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..."} 2025-03-14T19:22:15.714489+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135714,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null"} 2025-03-14T19:22:15.716312+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135716,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:22:15.718480+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135718,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:22:15.718612+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135718,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:22:15.719998+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135719,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:22:15.839897+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135839,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:22:15.840049+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135839,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:22:15.841580+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135841,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:22:15.843020+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135842,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:22:15.845121+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135844,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:22:15.860569+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135860,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"src/service/incident/incident.service.ts:1441:16","msg":"updateIncidentToCIs creating locks for incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:22:15.861204+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135860,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.updateLocksStatus (src/repository/ctcLock/ctcLock.repository.ts:28:12)","msg":"Updating locks for incident e66ebf71-d897-46c9-9d4f-523542f17825, [{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"pending_response\",\"incidentToCi\":{\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T19:22:15.574Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":false,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\"},\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}]"} 2025-03-14T19:22:15.928606+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135928,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"src/service/incident/incident.service.ts:1455:16","msg":"updateIncidentToCIs produced e66ebf71-d897-46c9-9d4f-523542f17825 - [{\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"locked\":false,\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\"}]"} 2025-03-14T19:22:15.928960+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135928,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-incident-to-cis-request for payload : {\"createdAt\":\"2025-03-14T19:22:15.928Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"2025-03-14T18:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:20:12.371Z\"},\"eventObj\":[{\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"lock\":false,\"gusCaseRecordId\":\"500EE00001TtcuuYAB\"}],\"requestId\":\"c232880d-d9fb-dc8e-e383-ae94d04a1b99\",\"client\":\"icc-slack-app\"}"} 2025-03-14T19:22:15.928980+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135716,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T19:22:15.928981+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135928,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-incident-to-cis-request - undefined"} 2025-03-14T19:22:15.928985+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135928,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-to-cis-request\"}}"} 2025-03-14T19:22:15.929017+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135928,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-to-cis-request\"}}"} 2025-03-14T19:22:15.929194+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135929,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:22:15.929195+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135929,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to topic 'incident': {\"createdAt\":\"2025-03-14T19:22:15.928Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"2025-03-14T18:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:20:12.371Z\"},\"eventObj\":[{\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"lock\":false,\"gusCaseRecordId\":\"500EE00001TtcuuYAB\"}],\"requestId\":\"c232880d-d9fb-dc8e-e383-ae94d04a1b99\",\"client\":\"icc-slack-app\"}"} 2025-03-14T19:22:15.929247+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135929,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to Kafka topic 'incident'"} 2025-03-14T19:22:15.929247+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135929,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-incident-to-cis-request - undefined"} 2025-03-14T19:22:15.929247+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135929,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.10253600031137466\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-to-cis-request\"}}"} 2025-03-14T19:22:15.929274+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135929,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.10253600031137466\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-to-cis-request\"}}"} 2025-03-14T19:22:15.929453+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135929,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T19:22:15.929678+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135929,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.produceIncidentToCIUpsertEvent (src/service/incident/incident.service.ts:1731:14)","msg":"produceIncidentToCIUpsertEvent e66ebf71-d897-46c9-9d4f-523542f17825 - reporting {\"emptyData\":\"All Incident to CI have been removed\",\"dataTitle\":\"Incident to Ci updated with the following information:\",\"data\":[]}"} 2025-03-14T19:22:15.929737+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135929,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:22:15.929737+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135929,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"produceReportGenericData for e66ebf71-d897-46c9-9d4f-523542f17825 in Incident to CI Updated "} 2025-03-14T19:22:15.929757+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135929,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-report-generic-data - undefined"} 2025-03-14T19:22:15.929757+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135929,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-report-generic-data\"}}"} 2025-03-14T19:22:15.929778+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135929,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-report-generic-data\"}}"} 2025-03-14T19:22:15.929841+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135929,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:22:15.929842+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135929,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to topic 'incident': {\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"timestamp\":\"2025-03-14T19:22:15.929Z\",\"sectionTitle\":\"Incident to CI Updated \",\"contentObject\":{\"emptyData\":\"All Incident to CI have been removed\",\"dataTitle\":\"Incident to Ci updated with the following information:\",\"data\":[]}}"} 2025-03-14T19:22:15.929876+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135929,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to Kafka topic 'incident'"} 2025-03-14T19:22:15.929876+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135929,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-report-generic-data - undefined"} 2025-03-14T19:22:15.929877+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135929,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.04893200099468231\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-report-generic-data\"}}"} 2025-03-14T19:22:15.929901+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135929,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.04893200099468231\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-report-generic-data\"}}"} 2025-03-14T19:22:15.930162+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135929,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-ctc-lock-update-response for payload : {\"createdAt\":\"2025-03-14T19:22:15.929Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"2025-03-14T18:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site 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e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}],\"requestId\":\"c232880d-d9fb-dc8e-e383-ae94d04a1b99\",\"client\":\"icc-slack-app\"}"} 2025-03-14T19:22:15.930162+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135929,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:22:15.930163+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135930,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-ctc-lock-update-response - undefined"} 2025-03-14T19:22:15.930193+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135930,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-ctc-lock-update-response\"}}"} 2025-03-14T19:22:15.930197+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135930,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-ctc-lock-update-response\"}}"} 2025-03-14T19:22:15.930278+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135930,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:22:15.930285+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135930,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to topic 'incident': {\"createdAt\":\"2025-03-14T19:22:15.929Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard 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Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"2025-03-14T18:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:20:12.371Z\"},\"eventObj\":[{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T19:22:15.861Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"pending_response\",\"incidentToCi\":{\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T19:22:15.574Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":false,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\"},\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}],\"requestId\":\"c232880d-d9fb-dc8e-e383-ae94d04a1b99\",\"client\":\"icc-slack-app\"}"} 2025-03-14T19:22:15.930300+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135930,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to Kafka topic 'incident'"} 2025-03-14T19:22:15.930300+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135930,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-ctc-lock-update-response - undefined"} 2025-03-14T19:22:15.930302+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135930,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.06683100014925003\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-ctc-lock-update-response\"}}"} 2025-03-14T19:22:15.930325+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135930,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.06683100014925003\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-ctc-lock-update-response\"}}"} 2025-03-14T19:22:15.930471+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135930,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T19:22:15.930624+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135930,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-ctc-lock-release-request for payload : {\"createdAt\":\"2025-03-14T19:22:15.930Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"2025-03-14T18:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:20:12.371Z\"},\"eventObj\":[{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"pending_response\",\"incidentToCi\":{\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T19:22:15.574Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":false,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\"},\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}],\"requestId\":\"c232880d-d9fb-dc8e-e383-ae94d04a1b99\",\"client\":\"icc-slack-app\"}"} 2025-03-14T19:22:15.930624+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135930,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:22:15.930624+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135930,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-ctc-lock-release-request - undefined"} 2025-03-14T19:22:15.930646+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135930,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-ctc-lock-release-request\"}}"} 2025-03-14T19:22:15.930648+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135930,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-ctc-lock-release-request\"}}"} 2025-03-14T19:22:15.930731+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135930,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:22:15.930732+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135930,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to topic 'incident': {\"createdAt\":\"2025-03-14T19:22:15.930Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"2025-03-14T18:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:20:12.371Z\"},\"eventObj\":[{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"pending_response\",\"incidentToCi\":{\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T19:22:15.574Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":false,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\"},\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}],\"requestId\":\"c232880d-d9fb-dc8e-e383-ae94d04a1b99\",\"client\":\"icc-slack-app\"}"} 2025-03-14T19:22:15.930750+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135930,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to Kafka topic 'incident'"} 2025-03-14T19:22:15.930750+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135930,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-ctc-lock-release-request - undefined"} 2025-03-14T19:22:15.930750+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135930,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.06047500669956207\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-ctc-lock-release-request\"}}"} 2025-03-14T19:22:15.930774+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135930,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.06047500669956207\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-ctc-lock-release-request\"}}"} 2025-03-14T19:22:15.930912+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135930,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T19:22:15.931041+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135930,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-incident-resolved for payload : {\"createdAt\":\"2025-03-14T19:22:15.686Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"name\":\"Dominick Blue\",\"email\":\"dominick.blue@salesforce.com\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"2025-03-14T18:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Unknown\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:20:12.371Z\"},\"changes\":{\"status\":[\"InProgress\",\"Resolved\"],\"category\":[\"\",\"Application\"],\"rootCause\":[\"\",\"Unknown\"]},\"requestId\":\"c232880d-d9fb-dc8e-e383-ae94d04a1b99\",\"client\":\"icc-slack-app\"}"} 2025-03-14T19:22:15.931041+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135930,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:22:15.931041+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135931,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-incident-resolved - undefined"} 2025-03-14T19:22:15.931044+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135931,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-14T19:22:15.931079+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135931,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-14T19:22:15.931130+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135931,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:22:15.931132+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135931,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to topic 'incident': {\"createdAt\":\"2025-03-14T19:22:15.686Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"name\":\"Dominick Blue\",\"email\":\"dominick.blue@salesforce.com\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"2025-03-14T18:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Unknown\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:20:12.371Z\"},\"changes\":{\"status\":[\"InProgress\",\"Resolved\"],\"category\":[\"\",\"Application\"],\"rootCause\":[\"\",\"Unknown\"]},\"requestId\":\"c232880d-d9fb-dc8e-e383-ae94d04a1b99\",\"client\":\"icc-slack-app\"}"} 2025-03-14T19:22:15.931160+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135931,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to Kafka topic 'incident'"} 2025-03-14T19:22:15.931160+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135931,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-incident-resolved - undefined"} 2025-03-14T19:22:15.931178+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135931,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.052820004522800446\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-14T19:22:15.931197+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135931,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.052820004522800446\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-14T19:22:15.931367+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135931,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T19:22:15.931767+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135931,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:22:15.931767+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980135931,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":360.743467,\"method\":\"POST\",\"path\":\"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825/resolve\",\"statusCode\":200}}"} 2025-03-14T19:22:15.932350+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135932,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1385,"method":"POST","url":"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825/resolve","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":57402},"res":{"statusCode":200,"headers":"***"},"responseTime":361,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:22:28.257553+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980135931,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:22:28.257559+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980148257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14647205888,\"uptime\":1799523.64,\"totalMem\":16484134912,\"loadavg\":[0,0.04,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11506390,\"nice\":4920,\"sys\":1451890,\"idle\":1783656320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11229170,\"nice\":3430,\"sys\":1443090,\"idle\":1784441320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11424310,\"nice\":2660,\"sys\":1412990,\"idle\":1784357080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11704520,\"nice\":2960,\"sys\":1447710,\"idle\":1783503240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11171400,\"nice\":4030,\"sys\":1410080,\"idle\":1784672410,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11303970,\"nice\":3610,\"sys\":1461970,\"idle\":1784373450,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11237000,\"nice\":2820,\"sys\":1424920,\"idle\":1784548190,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11178320,\"nice\":2480,\"sys\":1444950,\"idle\":1784386740,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":9070,\"sum\":59510}}}"} 2025-03-14T19:23:04.230232+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980148257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:23:04.230236+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980184230,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":510.68013299999996,\"method\":\"GET\",\"path\":\"/api/v1/scrumTeams/membership/005EE00000A9xSvYAJ\",\"statusCode\":304}}"} 2025-03-14T19:23:04.231282+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980184230,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1386,"method":"GET","url":"/api/v1/scrumTeams/membership/005EE00000A9xSvYAJ","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":23082},"res":{"statusCode":304,"headers":"***"},"responseTime":510,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:25:16.635177+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980316634,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event bullmq-job-completed for payload : {\"createdAt\":\"2025-03-14T19:25:16.634Z\",\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\"},\"eventObj\":{\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"reminderId\":\"09fde9f9-1313-445c-9753-618711435ebe\",\"message\":\"Team - {{team}}\\nCase - {{case}}\\nSeverity - {{severity}}\\nVoice Bridge - {{bridge}}\\nSlack Channel - {{slackChannel}}\\nPlease join the Voice Bridge and Slack Channel\",\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\",\"type\":null}}},\"client\":\"icc-rest\"}"} 2025-03-14T19:25:16.635182+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980268257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:25:16.635184+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980316635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - bullmq-job-completed - undefined"} 2025-03-14T19:25:16.635189+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980316635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T19:25:16.635209+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980316635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T19:25:16.635332+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980316635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:25:16.635333+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980316635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to topic 'incident': {\"createdAt\":\"2025-03-14T19:25:16.634Z\",\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\"},\"eventObj\":{\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"reminderId\":\"09fde9f9-1313-445c-9753-618711435ebe\",\"message\":\"Team - {{team}}\\nCase - {{case}}\\nSeverity - {{severity}}\\nVoice Bridge - {{bridge}}\\nSlack Channel - {{slackChannel}}\\nPlease join the Voice Bridge and Slack Channel\",\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\",\"type\":null}}},\"client\":\"icc-rest\"}"} 2025-03-14T19:25:16.635367+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980316635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to Kafka topic 'incident'"} 2025-03-14T19:25:16.635367+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980316635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - bullmq-job-completed - undefined"} 2025-03-14T19:25:16.635386+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980316635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.06596300005912781\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T19:25:16.635403+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980316635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.06596300005912781\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T19:25:16.635610+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980316635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T19:25:16.635714+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980316635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Worker. (src/service/bullmq/queue.egress.handler.ts:243:16)","msg":"[BullMQ] Job with id reminders-e66ebf71-d897-46c9-9d4f-523542f17825-09fde9f9-1313-445c-9753-618711435ebe completed"} 2025-03-14T19:25:27.173533+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980327173,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14648250368,\"uptime\":1799702.55,\"totalMem\":16484134912,\"loadavg\":[0.03,0.04,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11508550,\"nice\":4920,\"sys\":1452050,\"idle\":1783833150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11230470,\"nice\":3430,\"sys\":1443230,\"idle\":1784618870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11425500,\"nice\":2660,\"sys\":1413090,\"idle\":1784534590,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11705450,\"nice\":2960,\"sys\":1447870,\"idle\":1783680830,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11173090,\"nice\":4030,\"sys\":1410220,\"idle\":1784849770,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11305580,\"nice\":3610,\"sys\":1462110,\"idle\":1784550720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11238210,\"nice\":2820,\"sys\":1425110,\"idle\":1784725480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11179690,\"nice\":2480,\"sys\":1445080,\"idle\":1784564080,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5987,\"sum\":59602}}}"} 2025-03-14T19:25:27.173600+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980327173,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:25:52.265331+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980352264,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:69:12)","msg":"[SlackService.getChannelNameById] Cache miss for Slack Channel: C05U9CBHX8D"} 2025-03-14T19:25:52.393069+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980352392,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C05T2A3C319"} 2025-03-14T19:25:52.493639+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980352167,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:25:52.493642+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980352493,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"}"} 2025-03-14T19:25:52.519698+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980352519,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:25:52.519700+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980352519,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]"} 2025-03-14T19:25:52.520257+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980352519,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T19:25:52.522186+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980352521,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T19:25:52.522187+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980352522,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T19:25:52.522345+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980352522,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T19:22:17.569Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":false,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T19:22:19.092Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T19:25:52.522490+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980352522,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":false,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T19:22:19.092Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T19:25:52.522597+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980352522,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..."} 2025-03-14T19:25:52.522712+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980352522,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T19:25:52.522827+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980352522,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..."} 2025-03-14T19:25:52.524016+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980352523,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null"} 2025-03-14T19:25:52.524159+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980352524,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":false,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T19:22:19.092Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..."} 2025-03-14T19:25:52.525227+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980352525,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null"} 2025-03-14T19:25:52.526975+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980352526,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:25:52.529440+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980352529,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:25:52.529586+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980352529,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:25:52.530976+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980352530,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:25:52.656043+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980352655,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:25:52.656187+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980352655,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:25:52.657705+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980352657,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:25:52.659163+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980352658,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:25:52.660588+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980352660,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:25:52.672474+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980352672,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-internal-comms-request for payload : {\"createdAt\":\"2025-03-14T19:25:52.671Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"2025-03-14T18:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"aa5b1260-3c9b-4b6b-96c7-e7f98dfbb9aa\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a8720a9d-36e0-4bb2-9bd7-8adda94aec9a\",\"email\":\"miller.jeremy@salesforce.com\",\"active\":true,\"name\":\"Jeremy Miller\",\"firstName\":\"\",\"lastName\":\"\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000008t5ldYAA\",\"slackUserId\":\"U042SBSFFU0\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-09-30T09:27:34.056Z\",\"modifiedAt\":\"2022-09-30T09:27:34.056Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"2e3a4f5e-d8e5-4e68-8a82-40ab8f27dab4\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Unknown\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:22:22.495Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":2,\"severity\":\"Sev1\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/vwy-oqks-npc\",\"sentBySlackUserId\":\"U02NP5RGQQ7\",\"sentBy\":\"Dominick Blue\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T18:00:00.000Z\",\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"duration\":\"20 hours\",\"incidentCommander\":\"Jeremy Miller\",\"incidentCommanderSlackUserId\":\"U042SBSFFU0\",\"subject\":\"Platfom events publish failures instance wide DEU124\",\"team\":\"Site Reliability\",\"content\":\"[FINAL TCE] - The Events Platform experienced a feature disruption due to drain pump payload loss. This issue self-resolved around the time that European users may have went offline due to the end of their workday. Further investigation will take place by the Events Platform team to understand the root cause of this incident.\\n\\nStart Time: Mar. 13th, 22:21 UTC\\nEnd Time: Mar. 14th, 18:00 UTC\\n\\nCustomer Cases: 1\",\"sentAt\":\"2025-03-14T19:25:52.184Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]},\"internalCommsId\":\"1cb3b37f-8932-42f0-a73d-850fd100b691\",\"allInternalCommsReport\":[{\"sequenceNumber\":2,\"severity\":\"Sev1\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/vwy-oqks-npc\",\"sentBySlackUserId\":\"U02NP5RGQQ7\",\"sentBy\":\"Dominick Blue\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T18:00:00.000Z\",\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"duration\":\"20 hours\",\"incidentCommander\":\"Jeremy Miller\",\"incidentCommanderSlackUserId\":\"U042SBSFFU0\",\"subject\":\"Platfom events publish failures instance wide DEU124\",\"team\":\"Site Reliability\",\"content\":\"[FINAL TCE] - The Events Platform experienced a feature disruption due to drain pump payload loss. This issue self-resolved around the time that European users may have went offline due to the end of their workday. Further investigation will take place by the Events Platform team to understand the root cause of this incident.\\n\\nStart Time: Mar. 13th, 22:21 UTC\\nEnd Time: Mar. 14th, 18:00 UTC\\n\\nCustomer Cases: 1\",\"sentAt\":\"2025-03-14T19:25:52.184Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\" 2025-03-14T19:25:52.672474+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] \",\"bridgeUrl\":\"https://meet.google.com/vwy-oqks-npc\",\"sentBySlackUserId\":\"NOT_FOUND_SFDC\",\"sentBy\":\"IncidentCommandCenter\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T18:46:00.000Z\",\"duration\":\"12 minutes\",\"incidentCommander\":\"Dominick Blue\",\"incidentCommanderSlackUserId\":\"U02NP5RGQQ7\",\"subject\":\"Platfom events publish failures instance wide DEU124\",\"team\":\"Site Reliability\",\"content\":\"Team - Site Reliability\\nCase - 73030750\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/vwy-oqks-npc\\nSlack Channel - icc-73030750\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"sentAt\":\"2025-03-14T18:58:10.896Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"4edbc8f7-194c-9d0c-e2ef-4c7e4fe00545\",\"client\":\"icc-slack-app\"}"} 2025-03-14T19:25:52.672475+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980352526,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T19:25:52.672476+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980352672,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-internal-comms-request - undefined"} 2025-03-14T19:25:52.672479+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980352672,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T19:25:52.672519+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980352672,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T19:25:52.672828+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980352672,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:25:52.672837+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980352672,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to topic 'incident': {\"createdAt\":\"2025-03-14T19:25:52.671Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"2025-03-14T18:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"aa5b1260-3c9b-4b6b-96c7-e7f98dfbb9aa\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a8720a9d-36e0-4bb2-9bd7-8adda94aec9a\",\"email\":\"miller.jeremy@salesforce.com\",\"active\":true,\"name\":\"Jeremy 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Officer\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Unknown\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:22:22.495Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":2,\"severity\":\"Sev1\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/vwy-oqks-npc\",\"sentBySlackUserId\":\"U02NP5RGQQ7\",\"sentBy\":\"Dominick Blue\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T18:00:00.000Z\",\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"duration\":\"20 hours\",\"incidentCommander\":\"Jeremy Miller\",\"incidentCommanderSlackUserId\":\"U042SBSFFU0\",\"subject\":\"Platfom events publish failures instance wide DEU124\",\"team\":\"Site Reliability\",\"content\":\"[FINAL TCE] - The Events Platform experienced a feature disruption due to drain 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This issue self-resolved around the time that European users may have went offline due to the end of their workday. Further investigation will take place by the Events Platform team to understand the root cause of this incident.\\n\\nStart Time: Mar. 13th, 22:21 UTC\\nEnd Time: Mar. 14th, 18:00 UTC\\n\\nCustomer Cases: 1\",\"sentAt\":\"2025-03-14T19:25:52.184Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]},\"internalCommsId\":\"1cb3b37f-8932-42f0-a73d-850fd100b691\",\"allInternalCommsReport\":[{\"sequenceNumber\":2,\"severity\":\"Sev1\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/vwy-oqks-npc\",\"sentBySlackUserId\":\"U02NP5RGQQ7\",\"sentBy\":\"Dominick Blue\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T18:00:00.000Z\",\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"duration\":\"20 hours\",\"incidentCommander\":\"Jeremy Miller\",\"incidentCommanderSlackUserId\":\"U042SBSFFU0\",\"subject\":\"Platfom events publish failures instance wide DEU124\",\"team\":\"Site Reliability\",\"content\":\"[FINAL TCE] - The Events Platform experienced a feature disruption due to drain pump payload loss. This issue self-resolved around the time that European users may have went offline due to the end of their workday. Further investigation will take place by the Events Platform team to understand the root cause of this incident.\\n\\nStart Time: Mar. 13th, 22:21 UTC\\nEnd Time: Mar. 14th, 18:00 UTC\\n\\nCustomer Cases: 1\",\"sentAt\":\"2025-03-14T19:25:52.184Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/vwy-oqks- 2025-03-14T19:25:52.672837+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] npc\",\"sentBySlackUserId\":\"NOT_FOUND_SFDC\",\"sentBy\":\"IncidentCommandCenter\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T18:46:00.000Z\",\"duration\":\"12 minutes\",\"incidentCommander\":\"Dominick Blue\",\"incidentCommanderSlackUserId\":\"U02NP5RGQQ7\",\"subject\":\"Platfom events publish failures instance wide DEU124\",\"team\":\"Site Reliability\",\"content\":\"Team - Site Reliability\\nCase - 73030750\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/vwy-oqks-npc\\nSlack Channel - icc-73030750\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"sentAt\":\"2025-03-14T18:58:10.896Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"4edbc8f7-194c-9d0c-e2ef-4c7e4fe00545\",\"client\":\"icc-slack-app\"}"} 2025-03-14T19:25:52.672899+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980352672,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to Kafka topic 'incident'"} 2025-03-14T19:25:52.672901+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980352672,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-internal-comms-request - undefined"} 2025-03-14T19:25:52.672904+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980352672,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.2558019980788231\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T19:25:52.672934+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980352672,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.2558019980788231\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T19:25:52.673252+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980352672,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T19:25:52.673708+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980352672,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:25:52.673708+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980352673,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': 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event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:26:00.510795+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980360510,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.8724609999999999,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-14T19:26:00.511515+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980360511,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1397,"method":"GET","url":"/alive","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":30778},"res":{"statusCode":200,"headers":"***"},"responseTime":1,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:26:00.822954+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980360510,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:26:00.822959+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980360822,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":9.523836,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T19:26:00.823593+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] 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2025-03-14T19:26:00.861944+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980360861,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T19:26:00.888049+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980360887,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:26:00.889426+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980360889,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:26:00.889544+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980360889,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:26:00.890949+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980360890,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:26:00.896406+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] 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{"level":30,"time":1741980767377,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:32:47.386183+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980767386,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":5.696904,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T19:32:47.386652+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980767386,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1440,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":63474},"res":{"statusCode":200,"headers":"***"},"responseTime":6,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:32:47.410338+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980767410,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"PermissionService.canUserCreateIncidentForTeam (src/service/auth/permission/permission.service.ts:40:14)","msg":"Team ID provided. 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{"level":30,"time":1741980776590,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1453,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08HSER3XJR","query":{"slackChannelId":"C08HSER3XJR"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":11280},"res":{"statusCode":200,"headers":"***"},"responseTime":54,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:33:28.257573+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980777327,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:33:28.257578+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980808257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message 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2025-03-14T19:34:54.292609+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980894292,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuthService.getOrCreateICCUser (src/service/auth/auth.service.ts:224:18)","msg":"User with slackUserId \"U06T58ZMTEF\" is not found in ICC."} 2025-03-14T19:34:54.407529+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980868257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:34:54.407530+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980894407,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': 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49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980894418,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":8.184763,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T19:34:54.419490+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980894419,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1462,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13270},"res":{"statusCode":200,"headers":"***"},"responseTime":8,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:34:54.429519+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980894419,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:34:54.429523+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980894429,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"error_count\",\"data\":{\"time\":7.36421,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=CG2A365BK\",\"statusCode\":404}}"} 2025-03-14T19:34:54.430018+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980894429,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1463,"method":"GET","url":"/api/v1/incidents?slackChannelId=CG2A365BK","query":{"slackChannelId":"CG2A365BK"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13270},"res":{"statusCode":404,"headers":"***"},"responseTime":7,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:35:40.029458+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980928257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:35:40.029463+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980940029,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 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2025-03-14T19:35:40.040941+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980940040,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":7.556354,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T19:35:40.041526+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980940041,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1465,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":20080},"res":{"statusCode":200,"headers":"***"},"responseTime":8,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:39:27.173506+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981167173,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14648987648,\"uptime\":1800542.55,\"totalMem\":16484134912,\"loadavg\":[0.05,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11516590,\"nice\":4920,\"sys\":1452770,\"idle\":1784663080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11236830,\"nice\":3430,\"sys\":1443960,\"idle\":1785450520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11430350,\"nice\":2660,\"sys\":1413780,\"idle\":1785367850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1741981167173,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:41:28.257529+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741981241262,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T19:41:28.257534+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981288257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14643306496,\"uptime\":1800663.64,\"totalMem\":16484134912,\"loadavg\":[0.03,0.05,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2.90GHz\",\"speed\":0,\"times\":{\"user\":11246380,\"nice\":2820,\"sys\":1426120,\"idle\":1785735510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11185270,\"nice\":2480,\"sys\":1445910,\"idle\":1785575220,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6003,\"sum\":59605}}}"} 2025-03-14T19:42:27.173577+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741981347173,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:44:27.173611+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981467173,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14651117568,\"uptime\":1800842.55,\"totalMem\":16484134912,\"loadavg\":[0.03,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11518560,\"nice\":4920,\"sys\":1452990,\"idle\":1784960070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11238910,\"nice\":3430,\"sys\":1444200,\"idle\":1785747850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11431920,\"nice\":2660,\"sys\":1413970,\"idle\":1785665480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11712230,\"nice\":2960,\"sys\":1448920,\"idle\":1784811600,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11180810,\"nice\":4030,\"sys\":1411020,\"idle\":1785980660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11312890,\"nice\":3610,\"sys\":1463240,\"idle\":1785680240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11247520,\"nice\":2820,\"sys\":1426210,\"idle\":1785854430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11186080,\"nice\":2480,\"sys\":1445990,\"idle\":1785694040,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5988,\"sum\":59600}}}"} 2025-03-14T19:44:27.173705+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741981467173,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:45:28.257508+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741981468257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:45:28.257513+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981528257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14649655296,\"uptime\":1800903.64,\"totalMem\":16484134912,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11518920,\"nice\":4920,\"sys\":1453060,\"idle\":1785020580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11239320,\"nice\":3430,\"sys\":1444240,\"idle\":1785808320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11432320,\"nice\":2660,\"sys\":1414050,\"idle\":1785725990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11712450,\"nice\":2960,\"sys\":1448970,\"idle\":1784872240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11181090,\"nice\":4030,\"sys\":1411070,\"idle\":1786041330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11313330,\"nice\":3610,\"sys\":1463320,\"idle\":1785740800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11247990,\"nice\":2820,\"sys\":1426280,\"idle\":1785914900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11186830,\"nice\":2480,\"sys\":1446040,\"idle\":1785754530,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":8079,\"sum\":59084}}}"} 2025-03-14T19:45:39.727399+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741981528257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:45:39.727403+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981539727,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":25.584519999999998,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":304}}"} 2025-03-14T19:45:39.727892+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741981539727,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1470,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":32994},"res":{"statusCode":304,"headers":"***"},"responseTime":25,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:45:51.601971+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981551601,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:45:51.602375+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741981551205,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:45:51.602376+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741981551602,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-rest'"} 2025-03-14T19:45:51.602452+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981551602,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:45:51.592Z\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"id\":\"0f023ae1-609f-4bf2-af0b-55990767c2ee\",\"serviceId\":\"PE4JSXF\",\"serviceName\":\"GUS: STRIDE Incident Escalation\",\"serviceLink\":\"https://salesforce.pagerduty.com/service-directory/PE4JSXF\",\"responderName\":\"Sparsh Prasad\",\"responderId\":\"PFWCZP4\",\"responderLink\":\"https://salesforce.pagerduty.com/users/PFWCZP4\",\"incidentNumber\":\"14013000\",\"incidentTitle\":\"Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"incidentDetails\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\nSeverity: Sev2\\nSlack Channel: #icc-73029614\\nBridge URL: https://meet.google.com/owh-inkc-coi\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: \",\"incidentLink\":\"https://salesforce.pagerduty.com/incidents/Q3X9IS0MRRI4Z4\",\"success\":true,\"pageTimestamp\":\"2025-03-14T19:45:51.542Z\",\"pdData\":{\"incident\":{\"incident_number\":14013000,\"title\":\"Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"created_at\":\"2025-03-14T19:45:51Z\",\"updated_at\":\"2025-03-14T19:45:51Z\",\"status\":\"triggered\",\"incident_key\":\"b48338e1b2e146f08dfbaba4a2c538cf\",\"service\":{\"id\":\"PE4JSXF\",\"type\":\"service_reference\",\"summary\":\"GUS: STRIDE Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/PE4JSXF\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PE4JSXF\"},\"assignments\":[{\"at\":\"2025-03-14T19:45:51Z\",\"assignee\":{\"id\":\"PFWCZP4\",\"type\":\"user_reference\",\"summary\":\"Sparsh Prasad\",\"self\":\"https://api.pagerduty.com/users/PFWCZP4\",\"html_url\":\"https://salesforce.pagerduty.com/users/PFWCZP4\"}}],\"assigned_via\":\"escalation_policy\",\"last_status_change_at\":\"2025-03-14T19:45:51Z\",\"resolved_at\":null,\"first_trigger_log_entry\":{\"id\":\"RR21Y6ZZ36D5R4ZQQXHO207FJN\",\"type\":\"trigger_log_entry_reference\",\"summary\":\"Triggered through the website.\",\"self\":\"https://api.pagerduty.com/log_entries/RR21Y6ZZ36D5R4ZQQXHO207FJN\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q3X9IS0MRRI4Z4/log_entries/RR21Y6ZZ36D5R4ZQQXHO207FJN\"},\"alert_counts\":{\"all\":0,\"triggered\":0,\"resolved\":0},\"is_mergeable\":true,\"incident_type\":{\"name\":\"incident_default\"},\"escalation_policy\":{\"id\":\"P1TWAQ6\",\"type\":\"escalation_policy_reference\",\"summary\":\"GUS: STRIDE Incident EP\",\"self\":\"https://api.pagerduty.com/escalation_policies/P1TWAQ6\",\"html_url\":\"https://salesforce.pagerduty.com/escalation_policies/P1TWAQ6\"},\"teams\":[{\"id\":\"PFR7CX0\",\"type\":\"team_reference\",\"summary\":\"GUS: STRIDE\",\"self\":\"https://api.pagerduty.com/teams/PFR7CX0\",\"html_url\":\"https://salesforce.pagerduty.com/teams/PFR7CX0\"}],\"impacted_services\":[{\"id\":\"PE4JSXF\",\"type\":\"service_reference\",\"summary\":\"GUS: STRIDE Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/PE4JSXF\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PE4JSXF\"}],\"pending_actions\":[{\"type\":\"escalate\",\"at\":\"2025-03-14T19:55:51Z\"}],\"acknowledgements\":[],\"basic_alert_grouping\":null,\"alert_grouping\":null,\"last_status_change_by\":{\"id\":\"PE4JSXF\",\"type\":\"service_reference\",\"summary\":\"GUS: STRIDE Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/PE4JSXF\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PE4JSXF\"},\"priority\":null,\"incidents_responders\":[],\"responder_requests\":[],\"subscriber_requests\":[],\"urgency\":\"high\",\"id\":\"Q3X9IS0MRRI4Z4\",\"type\":\"incident\",\"summary\":\"[#14013000] Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"self\":\"https://api.pagerduty.com/incidents/Q3X9IS0MRRI4Z4\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q3X9IS0MRRI4Z4\",\"body\":{\"details\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\nSeverity: Sev2\\nSlack Channel: #icc-73029614\\nBridge URL: https://meet.google.com/owh-inkc-coi\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: \"}}},\"responderEmail\":\"sparsh.prasad@salesforce.com\"}}"} 2025-03-14T19:45:51.602453+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981551602,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}"} 2025-03-14T19:45:51.602488+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981551602,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}"} 2025-03-14T19:45:51.602687+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981551602,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:45:51.602768+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981551602,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-page-response"} 2025-03-14T19:45:51.614620+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981551614,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"PageEventProcessor.processEvent (src/kafka/processor/iccRest/pageEventProcessor.ts:22:16)","msg":"[handleEvent] icc-page-response for incident id: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:45:51.626595+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741981551626,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"PageService.storePageResponseJson (src/service/pd/page.service.ts:185:12)","msg":"Storing page response for incident d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:45:51.634232+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741981551633,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"PageService.storePageResponseJson (src/service/pd/page.service.ts:195:12)","msg":"Storing page response for incident d9675aca-94e2-4634-b037-3245f2882d3f finished"} 2025-03-14T19:45:51.635281+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741981551635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"PageService.inviteResponderToChannelByEmail (src/service/pd/page.service.ts:60:14)","msg":"Adding sparsh.prasad@salesforce.com to slack channel: C08HC7YFZ9V"} 2025-03-14T19:45:51.635444+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981551635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-slack-channel-invite-users for payload : {\"createdAt\":\"2025-03-14T19:45:51.635Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"users\":[\"U02RUKY5S3A\"]}}"} 2025-03-14T19:45:51.635444+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741981551602,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:45:51.635446+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981551635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-slack-channel-invite-users - undefined"} 2025-03-14T19:45:51.635463+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981551635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T19:45:51.635492+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981551635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T19:45:51.635610+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741981551635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:45:51.635611+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981551635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'd9675aca-94e2-4634-b037-3245f2882d3f' to topic 'incident': {\"createdAt\":\"2025-03-14T19:45:51.635Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"users\":[\"U02RUKY5S3A\"]}}"} 2025-03-14T19:45:51.635643+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741981551635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'd9675aca-94e2-4634-b037-3245f2882d3f' to Kafka topic 'incident'"} 2025-03-14T19:45:51.635644+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981551635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-slack-channel-invite-users - undefined"} 2025-03-14T19:45:51.635660+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981551635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.0712440013885498\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T19:45:51.635681+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981551635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.0712440013885498\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T19:45:51.635844+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741981551635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T19:45:51.636430+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741981551636,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-page-response finished"} 2025-03-14T19:45:51.643076+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981551642,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:45:51.643204+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741981551635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:45:51.643206+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741981551643,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-rest'"} 2025-03-14T19:45:51.643229+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981551643,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:45:51.635Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"users\":[\"U02RUKY5S3A\"]}}"} 2025-03-14T19:45:51.643231+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981551643,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T19:45:51.643270+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981551643,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T19:45:51.643409+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981551643,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:45:51.643500+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981551643,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users"} 2025-03-14T19:45:51.643581+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981551643,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-slack-channel-invite-users schema, filtered out"} 2025-03-14T19:45:51.643654+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741981551643,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users finished"} 2025-03-14T19:45:52.226890+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741981551643,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:45:52.226904+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981552226,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T19:45:52.227081+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981552226,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:45:52.229239+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981552229,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T19:45:52.229426+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981552229,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:45:52.231142+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981552230,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T19:45:52.375913+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981552375,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:45:52.376025+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981552375,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:45:52.378172+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981552377,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T19:45:52.380378+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981552380,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:45:52.382388+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981552382,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T19:45:52.388420+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981552388,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":202.598028,\"method\":\"GET\",\"path\":\"/api/v1/incidents/d9675aca-94e2-4634-b037-3245f2882d3f?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T19:45:52.389825+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741981552389,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1472,"method":"GET","url":"/api/v1/incidents/d9675aca-94e2-4634-b037-3245f2882d3f?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":39000},"res":{"statusCode":200,"headers":"***"},"responseTime":203,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:46:28.257610+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741981560510,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:46:28.257617+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981588257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14643683328,\"uptime\":1800963.64,\"totalMem\":16484134912,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11519270,\"nice\":4920,\"sys\":1453100,\"idle\":1785079900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11239790,\"nice\":3430,\"sys\":1444280,\"idle\":1785867540,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11432510,\"nice\":2660,\"sys\":1414110,\"idle\":1785785380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11712720,\"nice\":2960,\"sys\":1449030,\"idle\":1784931770,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11181510,\"nice\":4030,\"sys\":1411150,\"idle\":1786100620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11313730,\"nice\":3610,\"sys\":1463360,\"idle\":1785800180,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11248240,\"nice\":2820,\"sys\":1426330,\"idle\":1785974180,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11187370,\"nice\":2480,\"sys\":1446110,\"idle\":1785813760,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":100,\"num\":15796,\"sum\":58928}}}"} 2025-03-14T19:49:28.257533+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741981708257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:49:28.257538+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741981768257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14652137472,\"uptime\":1801143.64,\"totalMem\":16484134912,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11520250,\"nice\":4920,\"sys\":1453270,\"idle\":1785258160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11241360,\"nice\":3430,\"sys\":1444390,\"idle\":1786045720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11433790,\"nice\":2660,\"sys\":1414220,\"idle\":1785963880,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11713860,\"nice\":2960,\"sys\":1449220,\"idle\":1785110060,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11182920,\"nice\":4030,\"sys\":1411350,\"idle\":1786279110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11314460,\"nice\":3610,\"sys\":1463530,\"idle\":1785978780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11249360,\"nice\":2820,\"sys\":1426460,\"idle\":1786152640,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11188150,\"nice\":2480,\"sys\":1446210,\"idle\":1785992380,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":8000,\"sum\":59088}}}"} 2025-03-14T19:55:28.257575+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982100386,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:55:28.257580+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982128257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14646923264,\"uptime\":1801503.64,\"totalMem\":16484134912,\"loadavg\":[0.02,0.09,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11522480,\"nice\":4920,\"sys\":1453620,\"idle\":1785614660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11244310,\"nice\":3430,\"sys\":1444650,\"idle\":1786402260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11436850,\"nice\":2660,\"sys\":1414480,\"idle\":1786320330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11716200,\"nice\":2960,\"sys\":1449570,\"idle\":1785466760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11185140,\"nice\":4030,\"sys\":1411670,\"idle\":1786636420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11317550,\"nice\":3610,\"sys\":1463810,\"idle\":1786334860,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11251050,\"nice\":2820,\"sys\":1426770,\"idle\":1786509650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11190580,\"nice\":2480,\"sys\":1446530,\"idle\":1786349260,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":8021,\"sum\":59027}}}"} 2025-03-14T19:58:08.548041+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982259511,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:58:08.548045+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982288547,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":27.480354,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":304}}"} 2025-03-14T19:58:08.548696+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982288548,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1485,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":20742},"res":{"statusCode":304,"headers":"***"},"responseTime":27,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:59:06.820948+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982308257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:59:06.820952+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982346820,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":251.63073799999998,\"method\":\"GET\",\"path\":\"/api/v1/incidents?pageSize=1000&status=New%2CInProgress%2CResolved%2CClosed%2CClosed+-+Not+Valid%2CClosed+-+Duplicate&include=problem\",\"statusCode\":200}}"} 2025-03-14T19:59:06.857286+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] 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49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982368257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14627389440,\"uptime\":1801743.64,\"totalMem\":16484134912,\"loadavg\":[0.03,0.06,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11523560,\"nice\":4920,\"sys\":1453920,\"idle\":1785852410,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11245700,\"nice\":3430,\"sys\":1444890,\"idle\":1786640030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11438610,\"nice\":2660,\"sys\":1414700,\"idle\":1786557580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1741982403242,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:00:28.261526+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982428261,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14645440512,\"uptime\":1801803.64,\"totalMem\":16484134912,\"loadavg\":[0.01,0.05,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11523790,\"nice\":4920,\"sys\":1453990,\"idle\":1785911970,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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app[web.5] {"level":30,"time":1741982548261,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:03:28.261564+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982608261,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14632923136,\"uptime\":1801983.64,\"totalMem\":16484134912,\"loadavg\":[0.03,0.03,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11524500,\"nice\":4920,\"sys\":1454220,\"idle\":1786090430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T20:04:19.995611+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982659995,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1491,"method":"GET","url":"/api/v1/incidents?impactStartDate=2025-03-13T20%3A04%3A19.714472424Z&pageSize=100","query":{"impactStartDate":"2025-03-13T20:04:19.714472424Z","pageSize":"100"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":40854},"res":{"statusCode":200,"headers":"***"},"responseTime":60,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T20:04:21.094019+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982659994,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:04:21.094023+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982661093,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":38.661362,\"method\":\"GET\",\"path\":\"/api/v1/incidents?impactStartDate=2025-03-13T20%3A04%3A19.714472424Z&pageSize=100\",\"statusCode\":200}}"} 2025-03-14T20:04:21.095289+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982661094,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1492,"method":"GET","url":"/api/v1/incidents?impactStartDate=2025-03-13T20%3A04%3A19.714472424Z&pageSize=100","query":{"impactStartDate":"2025-03-13T20:04:19.714472424Z","pageSize":"100"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":40854},"res":{"statusCode":200,"headers":"***"},"responseTime":39,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T20:04:28.261505+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982667293,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:04:28.261510+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982668261,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14634377216,\"uptime\":1802043.64,\"totalMem\":16484134912,\"loadavg\":[0.05,0.04,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11524790,\"nice\":4920,\"sys\":1454280,\"idle\":1786149960,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11247480,\"nice\":3430,\"sys\":1445210,\"idle\":1786937440,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11439780,\"nice\":2660,\"sys\":1414940,\"idle\":1786855320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11720830,\"nice\":2960,\"sys\":1449970,\"idle\":1786001510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11188250,\"nice\":4030,\"sys\":1412080,\"idle\":1787171860,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11322440,\"nice\":3610,\"sys\":1464230,\"idle\":1786869670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11254890,\"nice\":2820,\"sys\":1427240,\"idle\":1787044320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11193550,\"nice\":2480,\"sys\":1446990,\"idle\":1786885000,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":8088,\"sum\":59065}}}"} 2025-03-14T20:04:46.378340+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":50,"time":1741982686377,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusUserService.getGusUserByEmail (src/service/user/gusUser.service.ts:60:14)","msg":"Unable to retrieve user aag-incident-alerts@salesforce.com from GUS"} 2025-03-14T20:04:46.493748+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982686493,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Proxy.searchSlackUserByEmail (src/service/slack/slackapi.service.ts:90:14)","msg":"Error searching slack user with error: Error: An API error occurred: users_not_found"} 2025-03-14T20:04:46.493913+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982686493,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"TeamService.createUsersIfAbsent (src/service/team/team.service.ts:729:18)","msg":"Comms User aag-incident-alerts@salesforce.com is not present in GUS. This could be a valid case for a DL email address"} 2025-03-14T20:04:46.494093+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982686493,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:69:12)","msg":"[SlackService.getChannelNameById] Cache miss for Slack Channel: C0449P2SUFL"} 2025-03-14T20:05:33.883719+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982733883,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C0449P2SUFL"} 2025-03-14T20:05:33.995241+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982728261,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:05:33.995242+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982733995,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"6d78dc06-d5ac-4adf-896b-88f3e3413766\",\"email\":\"j.ryan@salesforce.com\",\"active\":true,\"name\":\"Joseph Ryan\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000GlH7RYAV\",\"slackUserId\":\"U05HBJ1NXNZ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-08-11T14:06:52.015Z\",\"modifiedAt\":\"2023-08-11T14:06:52.015Z\"}"} 2025-03-14T20:05:34.024991+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982734024,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T20:05:34.027606+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982734027,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T20:05:34.027781+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982734027,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T20:05:34.029502+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982734029,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T20:05:45.463607+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982745463,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T20:05:45.463899+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982735434,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:05:45.463907+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982745463,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-rest'"} 2025-03-14T20:05:45.463975+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982745463,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:05:45.450Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:57:12.349Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"aag-incident-alerts@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}],\"internalCommsId\":\"560f68f3-c2d5-4027-9071-ca667ecf04b3\",\"sequenceNumber\":4}}"} 2025-03-14T20:05:45.463976+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982745463,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T20:05:45.464012+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982745463,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T20:05:45.464217+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982745464,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T20:05:45.464317+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982745464,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-internal-comms-response"} 2025-03-14T20:05:45.476767+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982745476,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"InternalCommsEventProcessor.processEvent (src/kafka/processor/iccRest/internalCommsEventProcessor.ts:22:12)","msg":" Handle process event icc-internal-comms-response in CommsEventProcessor for payload : {\"createdAt\":\"2025-03-14T20:05:45.450Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard 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{"level":20,"time":1741985907181,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14690844672,\"uptime\":1805282.56,\"totalMem\":16484134912,\"loadavg\":[0.02,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11547050,\"nice\":4920,\"sys\":1457760,\"idle\":1789355180,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11278310,\"nice\":3430,\"sys\":1448820,\"idle\":1790137250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11468130,\"nice\":2660,\"sys\":1418260,\"idle\":1790057400,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11747720,\"nice\":2960,\"sys\":1452760,\"idle\":1789204300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11216170,\"nice\":4030,\"sys\":1414450,\"idle\":1790375430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11357460,\"nice\":3610,\"sys\":1467120,\"idle\":1790063870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11284450,\"nice\":2820,\"sys\":1430780,\"idle\":1790244780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11211780,\"nice\":2480,\"sys\":1450150,\"idle\":1790097230,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5988,\"sum\":59599}}}"} 2025-03-14T20:58:27.181637+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741985907181,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:01:28.265518+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986079671,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:01:28.265523+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986088265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14692827136,\"uptime\":1805463.64,\"totalMem\":16484134912,\"loadavg\":[0,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11548150,\"nice\":4920,\"sys\":1457900,\"idle\":1789534530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11279630,\"nice\":3430,\"sys\":1448970,\"idle\":1790316720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11469130,\"nice\":2660,\"sys\":1418380,\"idle\":1790237030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11749340,\"nice\":2960,\"sys\":1452930,\"idle\":1789383310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11217270,\"nice\":4030,\"sys\":1414610,\"idle\":1790554870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11358180,\"nice\":3610,\"sys\":1467320,\"idle\":1790243570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11285490,\"nice\":2820,\"sys\":1430960,\"idle\":1790424330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11212330,\"nice\":2480,\"sys\":1450280,\"idle\":1790277000,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":7279,\"sum\":59109}}}"} 2025-03-14T21:02:22.469072+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986142468,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T21:02:22.470593+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986142470,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T21:02:27.181530+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986147181,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14691684352,\"uptime\":1805522.56,\"totalMem\":16484134912,\"loadavg\":[0.07,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11548830,\"nice\":4920,\"sys\":1457910,\"idle\":1789592910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11280230,\"nice\":3430,\"sys\":1449010,\"idle\":1790375200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11469270,\"nice\":2660,\"sys\":1418390,\"idle\":1790295450,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11750330,\"nice\":2960,\"sys\":1453010,\"idle\":1789441420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11217620,\"nice\":4030,\"sys\":1414670,\"idle\":1790613200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11358290,\"nice\":3610,\"sys\":1467360,\"idle\":1790302100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11285730,\"nice\":2820,\"sys\":1431020,\"idle\":1790482760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11212590,\"nice\":2480,\"sys\":1450330,\"idle\":1790335530,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6002,\"sum\":59596}}}"} 2025-03-14T21:02:27.181594+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986147181,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:03:18.363233+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198362,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.resolveIncident (src/service/incident/incident.service.ts:607:14)","msg":"Resolve incident 81b17238-6dd4-414e-bba3-cc7afa048f95 - unlock CIS"} 2025-03-14T21:03:18.365966+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198365,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.unlockIncidentToCisFromIncident (src/service/incident/incident.service.ts:1879:14)","msg":"No IncidentToCIs associated with incident: 81b17238-6dd4-414e-bba3-cc7afa048f95, skipping unlocking."} 2025-03-14T21:03:18.366106+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198365,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.patchUsdResources (src/service/usdResource/usdResource.service.ts:106:14)","msg":"[usdResource.service.patchUsdResources] for incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 and data []"} 2025-03-14T21:03:18.366245+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198366,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T21:03:18.367769+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198367,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 - []"} 2025-03-14T21:03:18.368049+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198367,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.patchDeleteUsdResources (src/service/usdResource/usdResource.service.ts:335:12)","msg":"[usdResource.service.patchDeleteUsdResources] incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T21:03:18.368263+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198368,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.deleteUsdResources (src/service/usdResource/usdResource.service.ts:296:12)","msg":"[usdResource.service.deleteUsdResources] incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T21:03:18.389507+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198389,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.deleteUsdResources (src/service/usdResource/usdResource.service.ts:307:14)","msg":"[usdResource.service.deleteUsdResources] incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95: no ids or value is undefined"} 2025-03-14T21:03:18.389890+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198389,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.deleteUsdResources (src/service/usdResource/usdResource.service.ts:311:14)","msg":"[usdResource.service deleteUsdResources] gusUsdIds dto in payload to kafka: {\n \"ids\": []\n}"} 2025-03-14T21:03:18.390141+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198389,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-usd-resource-deleted for payload : {\"createdAt\":\"2025-03-14T21:03:18.389Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T20:50:22.286Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T20:50:22.286Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"modifiedAt\":\"2025-03-14T20:50:22.286Z\",\"createdBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"modifiedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"id\":\"97f1bcf1-d172-4097-a262-e9287c02ed4d\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T20:50:42.229Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"ada65583-b408-7b2e-bf1a-c9235063d964\",\"client\":\"icc-slack-app\"}"} 2025-03-14T21:03:18.390142+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198339,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:03:18.390145+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198390,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-usd-resource-deleted - undefined"} 2025-03-14T21:03:18.390173+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198390,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T21:03:18.390197+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198390,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T21:03:18.390348+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198390,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:03:18.390353+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198390,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key '81b17238-6dd4-414e-bba3-cc7afa048f95' to topic 'incident': {\"createdAt\":\"2025-03-14T21:03:18.389Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T20:50:22.286Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T20:50:22.286Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"modifiedAt\":\"2025-03-14T20:50:22.286Z\",\"createdBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"modifiedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"id\":\"97f1bcf1-d172-4097-a262-e9287c02ed4d\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T20:50:42.229Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"ada65583-b408-7b2e-bf1a-c9235063d964\",\"client\":\"icc-slack-app\"}"} 2025-03-14T21:03:18.390382+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198390,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key '81b17238-6dd4-414e-bba3-cc7afa048f95' to Kafka topic 'incident'"} 2025-03-14T21:03:18.390383+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198390,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-usd-resource-deleted - undefined"} 2025-03-14T21:03:18.390400+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198390,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.10538201034069061\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T21:03:18.390429+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198390,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.10538201034069061\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T21:03:18.390637+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198390,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T21:03:18.390792+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198390,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.patchUpsertUsdResources (src/service/usdResource/usdResource.service.ts:350:12)","msg":"[usdResource.service.patchUpsertUsdResources] incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T21:03:18.391063+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198390,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.createUsdResources (src/service/usdResource/usdResource.service.ts:54:12)","msg":"[usdResource.service.createUsdResources] incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 to create []"} 2025-03-14T21:03:18.391210+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198391,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.createUsdResources (src/service/usdResource/usdResource.service.ts:83:12)","msg":"[usdResource.service.createUsdResources] []"} 2025-03-14T21:03:18.391350+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198391,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.createUsdResources (src/service/usdResource/usdResource.service.ts:87:12)","msg":"[usdResource.service.createUsdResources] response: []"} 2025-03-14T21:03:18.400114+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198399,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T21:03:18.400341+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198390,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:03:18.400344+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198400,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-rest'"} 2025-03-14T21:03:18.400387+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198400,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:03:18.389Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T20:50:22.286Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T20:50:22.286Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"modifiedAt\":\"2025-03-14T20:50:22.286Z\",\"createdBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"modifiedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"id\":\"97f1bcf1-d172-4097-a262-e9287c02ed4d\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T20:50:42.229Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"ada65583-b408-7b2e-bf1a-c9235063d964\",\"client\":\"icc-slack-app\"}"} 2025-03-14T21:03:18.400390+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198400,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T21:03:18.400423+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198400,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T21:03:18.400580+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198400,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T21:03:18.400662+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198400,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted"} 2025-03-14T21:03:18.400741+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198400,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-usd-resource-deleted schema, filtered out"} 2025-03-14T21:03:18.401233+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198400,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"} 2025-03-14T21:03:18.412784+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198412,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-usd-resource-created for payload : {\"createdAt\":\"2025-03-14T21:03:18.412Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T20:50:22.286Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T20:50:22.286Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"modifiedAt\":\"2025-03-14T20:50:22.286Z\",\"createdBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"modifiedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"id\":\"97f1bcf1-d172-4097-a262-e9287c02ed4d\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T20:50:42.229Z\"},\"eventObj\":[],\"requestId\":\"ada65583-b408-7b2e-bf1a-c9235063d964\",\"client\":\"icc-slack-app\"}"} 2025-03-14T21:03:18.412786+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198400,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:03:18.412786+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198412,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-usd-resource-created - undefined"} 2025-03-14T21:03:18.412788+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198412,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T21:03:18.412806+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198412,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T21:03:18.412947+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198412,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:03:18.412953+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198412,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key '81b17238-6dd4-414e-bba3-cc7afa048f95' to topic 'incident': {\"createdAt\":\"2025-03-14T21:03:18.412Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T20:50:22.286Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T20:50:22.286Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"modifiedAt\":\"2025-03-14T20:50:22.286Z\",\"createdBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"modifiedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"id\":\"97f1bcf1-d172-4097-a262-e9287c02ed4d\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T20:50:42.229Z\"},\"eventObj\":[],\"requestId\":\"ada65583-b408-7b2e-bf1a-c9235063d964\",\"client\":\"icc-slack-app\"}"} 2025-03-14T21:03:18.412978+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198412,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key '81b17238-6dd4-414e-bba3-cc7afa048f95' to Kafka topic 'incident'"} 2025-03-14T21:03:18.412978+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198412,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-usd-resource-created - undefined"} 2025-03-14T21:03:18.412979+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198412,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.10668599605560303\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T21:03:18.413024+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198412,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.10668599605560303\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T21:03:18.413225+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198413,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T21:03:18.421972+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198421,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T21:03:18.422135+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198413,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:03:18.422136+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198422,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-rest'"} 2025-03-14T21:03:18.422173+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198422,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:03:18.412Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T20:50:22.286Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T20:50:22.286Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"modifiedAt\":\"2025-03-14T20:50:22.286Z\",\"createdBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"modifiedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"id\":\"97f1bcf1-d172-4097-a262-e9287c02ed4d\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T20:50:42.229Z\"},\"eventObj\":[],\"requestId\":\"ada65583-b408-7b2e-bf1a-c9235063d964\",\"client\":\"icc-slack-app\"}"} 2025-03-14T21:03:18.422175+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198422,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T21:03:18.422217+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198422,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T21:03:18.422372+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198422,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T21:03:18.422487+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198422,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-created"} 2025-03-14T21:03:18.422585+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198422,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-usd-resource-created schema, filtered out"} 2025-03-14T21:03:18.422665+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198422,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"} 2025-03-14T21:03:18.443912+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198422,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:03:18.443916+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198443,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"}"} 2025-03-14T21:03:18.468449+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198468,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T21:03:18.470874+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198470,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 - []"} 2025-03-14T21:03:18.471019+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198470,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T21:03:18.472390+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198472,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 - []"} 2025-03-14T21:03:18.477414+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198477,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T21:03:18.477458+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198468,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T21:03:18.477459+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198477,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-rest'"} 2025-03-14T21:03:18.477478+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198477,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:03:18.422Z\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"responses\":[]}"} 2025-03-14T21:03:18.477479+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198477,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T21:03:18.477524+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198477,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T21:03:18.477704+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198477,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T21:03:18.477802+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198477,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-response"} 2025-03-14T21:03:18.490236+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198489,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceEventProcessor.processEvent (src/kafka/processor/iccRest/usdResourceEventProcessor.ts:22:12)","msg":"[UsdResourceEventProcessor] Handle process event icc-usd-resource-response for payload {\"createdAt\":\"2025-03-14T21:03:18.422Z\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"responses\":[]}"} 2025-03-14T21:03:18.490351+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198490,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:369:16)","msg":"[asyncHandler.handleUsdResourcePatched] update for 81b17238-6dd4-414e-bba3-cc7afa048f95 - {\"createdAt\":\"2025-03-14T21:03:18.422Z\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"responses\":[]}"} 2025-03-14T21:03:18.490489+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198490,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T21:03:18.494732+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198494,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 - []"} 2025-03-14T21:03:18.494872+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198494,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:391:16)","msg":"[asyncHandler.handleUsdResourcePatched] matching response USD resources to existing entries: []"} 2025-03-14T21:03:18.494981+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":40,"time":1741986198494,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:437:18)","msg":"[asyncHandler.handleUsdResourcePatched] nothing to patch for 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T21:03:18.495784+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198495,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"} 2025-03-14T21:03:18.583393+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198583,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T21:03:18.583538+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198583,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T21:03:18.585016+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198584,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 - []"} 2025-03-14T21:03:18.586489+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198586,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T21:03:18.587876+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198587,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 - []"} 2025-03-14T21:03:18.597689+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-incident-resolved for payload : {\"createdAt\":\"2025-03-14T21:03:18.443Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T18:10:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/C1P1YARE1/p1741981733302919\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T17:48:00.000Z\",\"impactEndTime\":\"2025-03-14T18:37:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[],\"category\":\"Self Inflicted: Failed Change\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[\"Heroku\"],\"quipDocLink\":\"https://salesforce.quip.com/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T20:50:42.229Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T20:50:22.286Z\",\"2025-03-14T18:10:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"originReference\":[\"\",\"https://salesforce-internal.slack.com/archives/C1P1YARE1/p1741981733302919\"],\"impactStartTime\":[\"2025-03-14T20:50:22.286Z\",\"2025-03-14T17:48:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T18:37:00.000Z\"],\"category\":[\"\",\"Self Inflicted: Failed Change\"],\"rootCause\":[\"\",\"Change\"],\"servicesImpacted\":{\"0\":[null,\"Heroku\"]}},\"requestId\":\"ada65583-b408-7b2e-bf1a-c9235063d964\",\"client\":\"icc-slack-app\"}"} 2025-03-14T21:03:18.597690+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198477,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:03:18.597690+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-incident-resolved - undefined"} 2025-03-14T21:03:18.597715+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-14T21:03:18.597747+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-14T21:03:18.597864+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:03:18.597865+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key '81b17238-6dd4-414e-bba3-cc7afa048f95' to topic 'incident': {\"createdAt\":\"2025-03-14T21:03:18.443Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T18:10:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/C1P1YARE1/p1741981733302919\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T17:48:00.000Z\",\"impactEndTime\":\"2025-03-14T18:37:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[],\"category\":\"Self Inflicted: Failed Change\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[\"Heroku\"],\"quipDocLink\":\"https://salesforce.quip.com/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T20:50:42.229Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T20:50:22.286Z\",\"2025-03-14T18:10:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"originReference\":[\"\",\"https://salesforce-internal.slack.com/archives/C1P1YARE1/p1741981733302919\"],\"impactStartTime\":[\"2025-03-14T20:50:22.286Z\",\"2025-03-14T17:48:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T18:37:00.000Z\"],\"category\":[\"\",\"Self Inflicted: Failed Change\"],\"rootCause\":[\"\",\"Change\"],\"servicesImpacted\":{\"0\":[null,\"Heroku\"]}},\"requestId\":\"ada65583-b408-7b2e-bf1a-c9235063d964\",\"client\":\"icc-slack-app\"}"} 2025-03-14T21:03:18.597927+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key '81b17238-6dd4-414e-bba3-cc7afa048f95' to Kafka topic 'incident'"} 2025-03-14T21:03:18.597929+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-incident-resolved - undefined"} 2025-03-14T21:03:18.597930+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.07808199524879456\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-14T21:03:18.597936+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.07808199524879456\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-14T21:03:18.598100+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T21:03:18.598429+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:03:18.598429+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198598,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":252.8286,\"method\":\"POST\",\"path\":\"/api/v1/incidents/81b17238-6dd4-414e-bba3-cc7afa048f95/resolve\",\"statusCode\":200}}"} 2025-03-14T21:03:18.598908+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198598,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1578,"method":"POST","url":"/api/v1/incidents/81b17238-6dd4-414e-bba3-cc7afa048f95/resolve","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":21390},"res":{"statusCode":200,"headers":"***"},"responseTime":252,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T21:03:18.605219+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198605,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T21:03:18.605352+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198598,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:03:18.605353+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198605,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='icc-rest'"} 2025-03-14T21:03:18.605381+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198605,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:03:18.443Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T18:10:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/C1P1YARE1/p1741981733302919\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T17:48:00.000Z\",\"impactEndTime\":\"2025-03-14T18:37:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[],\"category\":\"Self Inflicted: Failed Change\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[\"Heroku\"],\"quipDocLink\":\"https://salesforce.quip.com/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T20:50:42.229Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T20:50:22.286Z\",\"2025-03-14T18:10:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"originReference\":[\"\",\"https://salesforce-internal.slack.com/archives/C1P1YARE1/p1741981733302919\"],\"impactStartTime\":[\"2025-03-14T20:50:22.286Z\",\"2025-03-14T17:48:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T18:37:00.000Z\"],\"category\":[\"\",\"Self Inflicted: Failed Change\"],\"rootCause\":[\"\",\"Change\"],\"servicesImpacted\":{\"0\":[null,\"Heroku\"]}},\"requestId\":\"ada65583-b408-7b2e-bf1a-c9235063d964\",\"client\":\"icc-slack-app\"}"} 2025-03-14T21:03:18.605384+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198605,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-14T21:03:18.605422+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198605,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-14T21:03:18.605554+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198605,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T21:03:18.605656+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198605,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-incident-resolved"} 2025-03-14T21:03:18.605725+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986198605,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-incident-resolved schema, filtered out"} 2025-03-14T21:03:18.605800+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198605,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-resolved finished"} 2025-03-14T21:04:28.265510+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986208265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:04:28.265515+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986268265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14700466176,\"uptime\":1805643.64,\"totalMem\":16484134912,\"loadavg\":[0.58,0.2,0.06],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11549900,\"nice\":4920,\"sys\":1458000,\"idle\":1789712780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11281450,\"nice\":3430,\"sys\":1449110,\"idle\":1790495080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11470120,\"nice\":2660,\"sys\":1418480,\"idle\":1790415570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11751610,\"nice\":2960,\"sys\":1453130,\"idle\":1789561130,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14693924864,\"uptime\":1805762.56,\"totalMem\":16484134912,\"loadavg\":[0.18,0.16,0.06],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11550630,\"nice\":4920,\"sys\":1458150,\"idle\":1789830550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11282010,\"nice\":3430,\"sys\":1449210,\"idle\":1790612950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11470690,\"nice\":2660,\"sys\":1418560,\"idle\":1790533840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11752610,\"nice\":2960,\"sys\":1453210,\"idle\":1789678750,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T21:07:28.265524+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986429402,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:07:28.265529+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986448265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14694199296,\"uptime\":1805823.64,\"totalMem\":16484134912,\"loadavg\":[0.06,0.13,0.05],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11551070,\"nice\":4920,\"sys\":1458180,\"idle\":1789890940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11282260,\"nice\":3430,\"sys\":1449250,\"idle\":1790673340,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11470990,\"nice\":2660,\"sys\":1418640,\"idle\":1790594450,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11753230,\"nice\":2960,\"sys\":1453230,\"idle\":1789739300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11219690,\"nice\":4030,\"sys\":1414910,\"idle\":1790911240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11360270,\"nice\":3610,\"sys\":1467550,\"idle\":1790600850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11287530,\"nice\":2820,\"sys\":1431360,\"idle\":1790781150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11214710,\"nice\":2480,\"sys\":1450670,\"idle\":1790634210,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":7306,\"sum\":59090}}}"} 2025-03-14T21:09:45.105070+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986568265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:09:45.105074+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986585104,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":5.411417,\"method\":\"GET\",\"path\":\"/api/v1/configVars?keys=categories,rootCauses,servicesImpacted\",\"statusCode\":200}}"} 2025-03-14T21:09:45.105763+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986585105,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1589,"method":"GET","url":"/api/v1/configVars?keys=categories,rootCauses,servicesImpacted","query":{"keys":"categories,rootCauses,servicesImpacted"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":40438},"res":{"statusCode":200,"headers":"***"},"responseTime":5,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T21:09:45.239297+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986585105,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:09:45.239299+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] 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2025-03-14T21:10:34.227835+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986634227,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: e6a34303-ce77-4541-b86d-01d124c389ec"} 2025-03-14T21:10:34.227936+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986629519,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:10:34.227942+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986634227,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest-audit'"} 2025-03-14T21:10:34.227944+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986634227,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:10:34.178Z\",\"user\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"name\":\"Yiyuan Xing\",\"email\":\"yxing@salesforce.com\"},\"incident\":{\"id\":\"e6a34303-ce77-4541-b86d-01d124c389ec\",\"slackChannel\":{\"id\":\"C08HSER3XJR\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtvFnYAJ\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T21:10:34.178Z\",\"recordId\":\"500EE00001TtvFnYAJ\",\"incidentId\":\"e6a34303-ce77-4541-b86d-01d124c389ec\",\"caseNumber\":\"73031797\"},\"changes\":{}}"} 2025-03-14T21:10:34.227953+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986634227,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T21:10:34.227993+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986634227,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T21:10:34.228238+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986634228,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-gus-response event received"} 2025-03-14T21:10:34.229250+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986634228,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:10:34.229252+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986634229,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T21:10:34.253180+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986634252,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e6a34303-ce77-4541-b86d-01d124c389ec"} 2025-03-14T21:10:34.255474+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986634255,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e6a34303-ce77-4541-b86d-01d124c389ec - []"} 2025-03-14T21:10:34.255666+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986634255,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e6a34303-ce77-4541-b86d-01d124c389ec"} 2025-03-14T21:10:34.257197+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986634256,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e6a34303-ce77-4541-b86d-01d124c389ec - []"} 2025-03-14T21:10:34.352424+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986634352,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e6a34303-ce77-4541-b86d-01d124c389ec"} 2025-03-14T21:10:34.352561+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986634352,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e6a34303-ce77-4541-b86d-01d124c389ec"} 2025-03-14T21:10:34.354066+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986634353,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e6a34303-ce77-4541-b86d-01d124c389ec - []"} 2025-03-14T21:10:34.355563+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986634355,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e6a34303-ce77-4541-b86d-01d124c389ec"} 2025-03-14T21:10:34.356934+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986634356,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e6a34303-ce77-4541-b86d-01d124c389ec - []"} 2025-03-14T21:10:35.212028+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986635211,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: e6a34303-ce77-4541-b86d-01d124c389ec"} 2025-03-14T21:10:35.212131+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986634252,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T21:10:35.212132+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986635212,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest-audit'"} 2025-03-14T21:10:35.212133+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986635212,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:10:35.162Z\",\"user\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"name\":\"Yiyuan Xing\",\"email\":\"yxing@salesforce.com\"},\"incident\":{\"id\":\"e6a34303-ce77-4541-b86d-01d124c389ec\",\"slackChannel\":{\"id\":\"C08HSER3XJR\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtvFnYAJ\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T21:10:35.162Z\",\"recordId\":\"500EE00001TtvFnYAJ\",\"incidentId\":\"e6a34303-ce77-4541-b86d-01d124c389ec\",\"caseNumber\":\"73031797\"},\"changes\":{}}"} 2025-03-14T21:10:35.212168+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986635212,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T21:10:35.212198+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986635212,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T21:10:35.212443+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986635212,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-gus-response event received"} 2025-03-14T21:10:35.213388+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986635212,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:10:35.213388+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986635213,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T21:10:35.236203+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986635235,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e6a34303-ce77-4541-b86d-01d124c389ec"} 2025-03-14T21:10:35.238255+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986635237,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e6a34303-ce77-4541-b86d-01d124c389ec - []"} 2025-03-14T21:10:35.238452+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986635238,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e6a34303-ce77-4541-b86d-01d124c389ec"} 2025-03-14T21:10:35.240047+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986635239,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e6a34303-ce77-4541-b86d-01d124c389ec - []"} 2025-03-14T21:10:35.336640+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986635336,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e6a34303-ce77-4541-b86d-01d124c389ec"} 2025-03-14T21:10:35.336800+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986635336,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e6a34303-ce77-4541-b86d-01d124c389ec"} 2025-03-14T21:10:35.338423+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986635338,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e6a34303-ce77-4541-b86d-01d124c389ec - []"} 2025-03-14T21:10:35.339914+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986635339,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e6a34303-ce77-4541-b86d-01d124c389ec"} 2025-03-14T21:10:35.341313+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986635341,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e6a34303-ce77-4541-b86d-01d124c389ec - []"} 2025-03-14T21:11:27.181567+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986687181,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14632792064,\"uptime\":1806062.56,\"totalMem\":16484134912,\"loadavg\":[0.07,0.1,0.05],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11552810,\"nice\":4920,\"sys\":1458480,\"idle\":1790127590,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11284840,\"nice\":3430,\"sys\":1449530,\"idle\":1790909680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14633050112,\"uptime\":1806063.64,\"totalMem\":16484134912,\"loadavg\":[0.07,0.1,0.05],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11552820,\"nice\":4920,\"sys\":1458480,\"idle\":1790128660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11284850,\"nice\":3430,\"sys\":1449530,\"idle\":1790910750,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11472690,\"nice\":2660,\"sys\":1418870,\"idle\":1790832110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11756020,\"nice\":2960,\"sys\":1453390,\"idle\":1789975960,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{\"createdAt\":\"2025-03-14T21:11:39.989Z\",\"incident\":{\"id\":\"e6a34303-ce77-4541-b86d-01d124c389ec\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtvFnYAJ\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T21:11:39.989Z\",\"recordId\":\"500EE00001TtvFnYAJ\",\"incidentId\":\"e6a34303-ce77-4541-b86d-01d124c389ec\",\"caseNumber\":\"73031797\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"} 2025-03-14T21:11:40.161743+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986700161,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T21:11:40.161781+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986700161,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T21:11:40.161980+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986700161,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-gus-response event received"} 2025-03-14T21:11:40.162916+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986700161,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:11:40.162916+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986700162,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T21:11:40.188109+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986700187,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e6a34303-ce77-4541-b86d-01d124c389ec"} 2025-03-14T21:11:40.190155+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] 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2025-03-14T21:11:40.285953+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986700285,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e6a34303-ce77-4541-b86d-01d124c389ec"} 2025-03-14T21:11:40.286067+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986700285,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e6a34303-ce77-4541-b86d-01d124c389ec"} 2025-03-14T21:11:40.287655+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] 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49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987093849,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 42054333-1caf-49ea-818e-a6e44100cf29 - []"} 2025-03-14T21:18:13.895457+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741987048265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:18:13.895459+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987093895,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T21:18:13.895704+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] 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{"level":30,"time":1741989177793,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1644,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":53648},"res":{"statusCode":304,"headers":"***"},"responseTime":23,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T21:52:58.364589+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989177792,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:52:58.364592+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989178364,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': 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completed"} 2025-03-14T21:53:27.185506+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989207185,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14685224960,\"uptime\":1808582.56,\"totalMem\":16484134912,\"loadavg\":[0.01,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11564460,\"nice\":4920,\"sys\":1461140,\"idle\":1792626380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11301850,\"nice\":3430,\"sys\":1451870,\"idle\":1793406470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11487120,\"nice\":2660,\"sys\":1421000,\"idle\":1793330220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11779140,\"nice\":2960,\"sys\":1455370,\"idle\":1792465930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11243440,\"nice\":4030,\"sys\":1416960,\"idle\":1793643400,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11378280,\"nice\":3610,\"sys\":1469770,\"idle\":1793337200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11305250,\"nice\":2820,\"sys\":1433940,\"idle\":1793512890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11228920,\"nice\":2480,\"sys\":1452960,\"idle\":1793372060,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5998,\"sum\":59608}}}"} 2025-03-14T21:53:27.185565+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989207185,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:53:57.069178+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989236607,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:53:57.069181+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989237069,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T21:53:57.069393+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989237069,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:57.071826+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989237071,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:53:57.071963+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989237071,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:57.073536+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989237073,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:53:57.182115+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989237181,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:57.182231+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989237182,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:57.183787+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989237183,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:53:57.185304+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989237185,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:57.186773+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989237186,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:53:57.190937+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989237190,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":158.974721,\"method\":\"GET\",\"path\":\"/api/v1/incidents/b9e8b642-7618-4548-927f-8ebc31271097?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T21:53:57.191800+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989237191,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1649,"method":"GET","url":"/api/v1/incidents/b9e8b642-7618-4548-927f-8ebc31271097?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":57626},"res":{"statusCode":200,"headers":"***"},"responseTime":159,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T21:53:57.318596+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989237190,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:53:57.318598+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989237318,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T21:53:57.318781+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989237318,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:59.334115+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989239333,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:59.334245+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238698,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:53:59.334245+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989239334,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-generated' for consumer group='icc-rest'"} 2025-03-14T21:53:59.334271+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989239334,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:53:59.325Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"https://meet.google.com/yxx-ntis-wqv\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-662-426-8416, pin: 587189346; \\nFind numbers in more regions on https://tel.meet/yxx-ntis-wqv?pin=1317710148628, pin: 1317710148628\\n\",\"isManaged\":true},\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"}}"} 2025-03-14T21:53:59.334291+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989239334,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-generated\"}}"} 2025-03-14T21:53:59.334339+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989239334,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-generated\"}}"} 2025-03-14T21:53:59.334564+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989239334,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:59.334658+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989239334,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-bridge-generated"} 2025-03-14T21:53:59.545663+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989239545,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.setChannelTopic (src/service/slack/slack.service.ts:39:16)","msg":"set slack channel C08HYLPF5HS topic: :icc-sev2: Sev2 | CG4S service pods not responding in HDPS channel | https://meet.google.com/yxx-ntis-wqv"} 2025-03-14T21:53:59.553380+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989239334,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:53:59.553385+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989239553,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"}"} 2025-03-14T21:53:59.577487+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989239577,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:59.579796+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989239579,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:53:59.579960+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989239579,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:59.581630+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989239581,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:54:03.205197+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989243204,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:03.205254+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989243157,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:54:03.205257+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989243205,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-renamed' for consumer group='icc-rest'"} 2025-03-14T21:54:03.205259+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989243205,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:54:03.156Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\"},\"eventObj\":{\"createdAt\":\"2025-03-14T21:53:58.332Z\",\"modifiedAt\":\"2025-03-14T21:54:02.930Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"C08HYLPF5HS\",\"name\":\"icc-73035004\"}}"} 2025-03-14T21:54:03.205294+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989243205,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T21:54:03.205320+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989243205,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T21:54:03.205494+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989243205,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:03.205587+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989243205,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-slack-channel-renamed"} 2025-03-14T21:54:03.205668+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989243205,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-slack-channel-renamed schema, filtered out"} 2025-03-14T21:54:03.205747+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989243205,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-slack-channel-renamed finished"} 2025-03-14T21:54:08.193596+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989247120,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:54:08.193600+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989248193,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":11.077496,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T21:54:08.194106+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989248193,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1657,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":49976},"res":{"statusCode":200,"headers":"***"},"responseTime":11,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T21:54:08.200152+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989248193,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:54:08.200159+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989248200,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":4.110957,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T21:54:08.200645+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989248200,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1658,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":49976},"res":{"statusCode":200,"headers":"***"},"responseTime":4,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T21:54:08.234303+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989248200,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:54:08.234304+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989248234,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T21:54:08.247543+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989248247,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:08.249087+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989248248,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:54:08.249254+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989248249,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:08.250765+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989248250,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:54:08.257984+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989248257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:08.258104+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989248257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:08.259635+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989248259,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:54:08.261380+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989248261,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":58.488487,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08HYLPF5HS\",\"statusCode\":200}}"} 2025-03-14T21:54:08.261931+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989248261,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1659,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08HYLPF5HS","query":{"slackChannelId":"C08HYLPF5HS"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":49976},"res":{"statusCode":200,"headers":"***"},"responseTime":58,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T21:54:08.432148+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989248261,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:54:08.432149+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989248432,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":11.449667999999999,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T21:54:08.432770+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989248432,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1660,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":49976},"res":{"statusCode":200,"headers":"***"},"responseTime":11,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T21:54:08.440466+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989248432,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:54:08.440467+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989248440,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":5.783570999999999,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T21:54:08.440993+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989248440,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1661,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":49976},"res":{"statusCode":200,"headers":"***"},"responseTime":6,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T21:54:28.708287+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989268708,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event bullmq-job-completed for payload : {\"createdAt\":\"2025-03-14T21:54:28.707Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\"},\"eventObj\":{\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"reminderId\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"}},\"client\":\"icc-rest\"}"} 2025-03-14T21:54:28.708290+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989268269,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:54:28.708290+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989268708,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - bullmq-job-completed - undefined"} 2025-03-14T21:54:28.708291+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989268708,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T21:54:28.708291+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989268708,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T21:54:28.708386+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989268708,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:54:28.708389+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989268708,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'b9e8b642-7618-4548-927f-8ebc31271097' to topic 'incident': {\"createdAt\":\"2025-03-14T21:54:28.707Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\"},\"eventObj\":{\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"reminderId\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"}},\"client\":\"icc-rest\"}"} 2025-03-14T21:54:28.708429+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989268708,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b9e8b642-7618-4548-927f-8ebc31271097' to Kafka topic 'incident'"} 2025-03-14T21:54:28.708430+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989268708,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - bullmq-job-completed - undefined"} 2025-03-14T21:54:28.708430+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989268708,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.05825699865818024\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T21:54:28.708443+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989268708,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.05825699865818024\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T21:54:28.708605+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989268708,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T21:54:28.708674+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989268708,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Worker. (src/service/bullmq/queue.egress.handler.ts:243:16)","msg":"[BullMQ] Job with id reminders-b9e8b642-7618-4548-927f-8ebc31271097-d13da41f-a846-41e3-8c69-174e1f267874 completed"} 2025-03-14T21:54:28.757172+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989268756,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:28.757243+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989268708,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:54:28.757243+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989268757,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-rest'"} 2025-03-14T21:54:28.757244+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989268757,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:54:28.707Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\"},\"eventObj\":{\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"reminderId\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"}},\"client\":\"icc-rest\"}"} 2025-03-14T21:54:28.757248+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989268757,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T21:54:28.757302+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989268757,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T21:54:28.757465+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989268757,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:28.757552+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989268757,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: bullmq-job-completed"} 2025-03-14T21:54:28.770178+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989268757,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:54:28.770179+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989268770,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":" Handle process event bullmq-job-completed in ReminderEventProcessor for payload : {\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"reminderId\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"}}"} 2025-03-14T21:54:28.778836+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989268778,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"ScheduledActivityService.updateReminderMetadata (src/service/scheduledActivity/sa.service.ts:922:16)","msg":"Incident reminder metadata updated successfully for incident b9e8b642-7618-4548-927f-8ebc31271097."} 2025-03-14T21:54:28.779021+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989268778,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"src/service/scheduledActivity/sa.service.ts:928:14","msg":"Incident reminder metadata updated successfully for incident b9e8b642-7618-4548-927f-8ebc31271097 after occurrence."} 2025-03-14T21:54:28.792845+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989268792,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-reminder-triggered for payload : {\"createdAt\":\"2025-03-14T21:54:28.792Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\"},\"eventObj\":{\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"reminderId\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"reminderData\":{\"id\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T21:53:58.700Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HYLPF5HS\"}}"} 2025-03-14T21:54:28.792847+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989268770,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Job completed for incident b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:28.792847+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989268792,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-reminder-triggered - undefined"} 2025-03-14T21:54:28.792848+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989268792,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T21:54:28.792851+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989268792,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T21:54:28.792949+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989268792,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:54:28.792950+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989268792,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'b9e8b642-7618-4548-927f-8ebc31271097' to topic 'incident': {\"createdAt\":\"2025-03-14T21:54:28.792Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\"},\"eventObj\":{\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"reminderId\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"reminderData\":{\"id\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T21:53:58.700Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HYLPF5HS\"}}"} 2025-03-14T21:54:28.793002+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989268792,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b9e8b642-7618-4548-927f-8ebc31271097' to Kafka topic 'incident'"} 2025-03-14T21:54:28.793002+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989268792,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-reminder-triggered - undefined"} 2025-03-14T21:54:28.793005+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989268792,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.058161988854408264\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T21:54:28.793006+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989268792,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.058161988854408264\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T21:54:28.793239+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989268793,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T21:54:28.794776+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989268794,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"} 2025-03-14T21:54:28.841198+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989268840,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:28.841297+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989268793,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:54:28.841297+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989268841,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-rest'"} 2025-03-14T21:54:28.841329+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989268841,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:54:28.792Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\"},\"eventObj\":{\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"reminderId\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"reminderData\":{\"id\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T21:53:58.700Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HYLPF5HS\"}}"} 2025-03-14T21:54:28.841330+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989268841,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T21:54:28.841371+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989268841,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T21:54:28.841520+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989268841,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:28.841607+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989268841,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-reminder-triggered"} 2025-03-14T21:54:28.841689+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989268841,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-reminder-triggered schema, filtered out"} 2025-03-14T21:54:28.841765+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989268841,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-reminder-triggered finished"} 2025-03-14T21:59:28.269518+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989508269,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:59:28.269523+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989568269,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14685216768,\"uptime\":1808943.65,\"totalMem\":16484134912,\"loadavg\":[0.16,0.11,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11566130,\"nice\":4920,\"sys\":1461460,\"idle\":1792984050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11304230,\"nice\":3430,\"sys\":1452210,\"idle\":1793764240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11489020,\"nice\":2660,\"sys\":1421290,\"idle\":1793688420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11782080,\"nice\":2960,\"sys\":1455660,\"idle\":1792823370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11245480,\"nice\":4030,\"sys\":1417270,\"idle\":1794001850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11380900,\"nice\":3610,\"sys\":1469970,\"idle\":1793694900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11307910,\"nice\":2820,\"sys\":1434270,\"idle\":1793870160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11231680,\"nice\":2480,\"sys\":1453190,\"idle\":1793729780,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":7247,\"sum\":59096}}}"} 2025-03-14T22:00:07.015388+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989604901,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:00:07.015393+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989607015,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":37.745443,\"method\":\"GET\",\"path\":\"/api/v1/incidents?impactStartDate=2025-03-13T22%3A00%3A03.528588106Z&pageSize=100\",\"statusCode\":200}}"} 2025-03-14T22:00:07.016616+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989607016,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1670,"method":"GET","url":"/api/v1/incidents?impactStartDate=2025-03-13T22%3A00%3A03.528588106Z&pageSize=100","query":{"impactStartDate":"2025-03-13T22:00:03.528588106Z","pageSize":"100"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":49430},"res":{"statusCode":200,"headers":"***"},"responseTime":39,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:01:27.185592+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989687185,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14684983296,\"uptime\":1809062.56,\"totalMem\":16484134912,\"loadavg\":[0.03,0.08,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11566560,\"nice\":4920,\"sys\":1461600,\"idle\":1793101900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11304790,\"nice\":3430,\"sys\":1452260,\"idle\":1793882070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11489870,\"nice\":2660,\"sys\":1421400,\"idle\":1793806480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11783000,\"nice\":2960,\"sys\":1455760,\"idle\":1792940970,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741990465540,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:14:25.542750+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741990465542,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:14:25.548691+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741990465548,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing 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2025-03-14T22:28:51.148837+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991331148,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":6.569983,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T22:28:51.149489+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991331149,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1726,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":19008},"res":{"statusCode":200,"headers":"***"},"responseTime":7,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:51.157000+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991331148,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:51.157001+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991331156,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":4.476716,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T22:28:51.158304+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991331158,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1727,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":19008},"res":{"statusCode":200,"headers":"***"},"responseTime":6,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:51.189922+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991331157,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:51.189923+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991331189,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:28:51.201561+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991331201,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:51.203055+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991331202,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:51.203197+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991331203,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:51.204592+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991331204,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:51.210183+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991331209,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:51.210332+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991331210,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:51.211762+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991331211,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:51.213463+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991331213,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":53.281586999999995,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08J51MFR5X\",\"statusCode\":200}}"} 2025-03-14T22:28:51.213970+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991331213,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1728,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08J51MFR5X","query":{"slackChannelId":"C08J51MFR5X"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":19008},"res":{"statusCode":200,"headers":"***"},"responseTime":53,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:51.364479+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":50,"time":1741991331364,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest","stack":"HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest"} 2025-03-14T22:28:51.364695+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991331213,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:51.364696+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991331364,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":12.680760999999999,\"method\":\"GET\",\"path\":\"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest\",\"statusCode\":204}}"} 2025-03-14T22:28:51.365138+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991331364,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1729,"method":"GET","url":"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":19008},"res":{"statusCode":204,"headers":"***"},"responseTime":12,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:54.145716+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991334099,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:54.145718+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991334145,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":10.886737,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T22:28:54.146325+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991334146,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1740,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":19008},"res":{"statusCode":200,"headers":"***"},"responseTime":11,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:54.152799+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991334145,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:54.152800+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991334152,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":4.75232,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T22:28:54.153355+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991334153,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1741,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":19008},"res":{"statusCode":200,"headers":"***"},"responseTime":5,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:54.190104+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991334152,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:54.190105+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991334190,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:28:54.204202+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991334203,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:54.205872+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991334205,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:54.206024+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991334205,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:54.207506+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991334207,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:54.213348+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991334213,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:54.213475+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991334213,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:54.215026+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991334214,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:54.216706+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991334216,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":61.501101,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08J51MFR5X\",\"statusCode\":200}}"} 2025-03-14T22:28:54.217267+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991334217,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1742,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08J51MFR5X","query":{"slackChannelId":"C08J51MFR5X"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":19008},"res":{"statusCode":200,"headers":"***"},"responseTime":61,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:54.266885+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":50,"time":1741991334266,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest","stack":"HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest"} 2025-03-14T22:28:54.267125+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991334216,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:54.267126+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991334267,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":13.66957,\"method\":\"GET\",\"path\":\"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest\",\"statusCode\":204}}"} 2025-03-14T22:28:54.267549+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991334267,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1743,"method":"GET","url":"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":19008},"res":{"statusCode":204,"headers":"***"},"responseTime":14,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:54.339307+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991334267,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:54.339308+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991334339,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":9.358908999999999,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T22:28:54.339823+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991334339,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1744,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":19008},"res":{"statusCode":200,"headers":"***"},"responseTime":9,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:54.345813+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991334339,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:54.345814+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991334345,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":4.175503,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T22:28:54.346297+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991334346,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1745,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":19008},"res":{"statusCode":200,"headers":"***"},"responseTime":5,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:54.376612+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991334345,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:54.376614+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991334376,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:28:54.388094+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991334387,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:54.389549+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991334389,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:54.389684+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991334389,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:54.391120+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991334390,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:56.757576+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":50,"time":1741991336757,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest","stack":"HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest"} 2025-03-14T22:28:56.757787+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991335325,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:56.757788+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991336757,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":13.841261,\"method\":\"GET\",\"path\":\"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest\",\"statusCode\":204}}"} 2025-03-14T22:28:56.758262+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991336758,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1749,"method":"GET","url":"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":19008},"res":{"statusCode":204,"headers":"***"},"responseTime":14,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:29:12.053818+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352053,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:12.053924+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352053,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:12.055515+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352055,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:12.057070+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352056,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:12.058559+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352058,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:12.062525+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352062,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":138.77059699999998,\"method\":\"GET\",\"path\":\"/api/v1/incidents/b7ef96fc-4995-4d2b-b152-2783270aada8?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":304}}"} 2025-03-14T22:29:12.062998+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991352062,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1751,"method":"GET","url":"/api/v1/incidents/b7ef96fc-4995-4d2b-b152-2783270aada8?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":27120},"res":{"statusCode":304,"headers":"***"},"responseTime":138,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:29:12.213179+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991352062,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:12.213181+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352213,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:29:12.213408+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352213,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:12.215413+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352215,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:12.215550+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352215,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:12.216983+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352216,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:13.146781+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991353146,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Proxy.searchSlackUserByEmail (src/service/slack/slackapi.service.ts:90:14)","msg":"Error searching slack user with error: Error: An API error occurred: users_not_found"} 2025-03-14T22:29:13.146909+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991353146,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"TeamService.createUsersIfAbsent (src/service/team/team.service.ts:729:18)","msg":"Comms User gsm@salesforce.com is not present in GUS. This could be a valid case for a DL email address"} 2025-03-14T22:29:13.193920+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":50,"time":1741991353193,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusUserService.getGusUserByEmail (src/service/user/gusUser.service.ts:60:14)","msg":"Unable to retrieve user techcustomerescalation@salesforce.com from GUS"} 2025-03-14T22:29:13.335997+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991353335,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:13.336128+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991352953,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:13.336128+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991353336,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-generated' for consumer group='icc-rest'"} 2025-03-14T22:29:13.336164+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991353336,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:13.326Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\",\"isManaged\":true},\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"}}"} 2025-03-14T22:29:13.336168+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991353336,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-generated\"}}"} 2025-03-14T22:29:13.336206+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991353336,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-generated\"}}"} 2025-03-14T22:29:13.336412+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991353336,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:13.336487+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991353336,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-bridge-generated"} 2025-03-14T22:29:13.358245+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991353357,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Proxy.searchSlackUserByEmail (src/service/slack/slackapi.service.ts:90:14)","msg":"Error searching slack user with error: Error: An API error occurred: users_not_found"} 2025-03-14T22:29:13.358368+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991353358,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"TeamService.createUsersIfAbsent (src/service/team/team.service.ts:729:18)","msg":"Comms User techcustomerescalation@salesforce.com is not present in GUS. This could be a valid case for a DL email address"} 2025-03-14T22:29:13.358507+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991353358,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C05U9CBHX8D"} 2025-03-14T22:29:13.359542+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991353336,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:13.359543+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991353359,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"}"} 2025-03-14T22:29:13.386541+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991353386,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C05U9CBHX8D"} 2025-03-14T22:29:13.386685+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991353386,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C05U9CBHX8D"} 2025-03-14T22:29:13.394077+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991353393,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:17.737660+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991357737,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Proxy.searchSlackUserByEmail (src/service/slack/slackapi.service.ts:90:14)","msg":"Error searching slack user with error: Error: An API error occurred: users_not_found"} 2025-03-14T22:29:17.737793+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991357737,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"TeamService.createUsersIfAbsent (src/service/team/team.service.ts:729:18)","msg":"Comms User gsm@salesforce.com is not present in GUS. This could be a valid case for a DL email address"} 2025-03-14T22:29:17.784418+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":50,"time":1741991357784,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusUserService.getGusUserByEmail (src/service/user/gusUser.service.ts:60:14)","msg":"Unable to retrieve user techcustomerescalation@salesforce.com from GUS"} 2025-03-14T22:29:17.941098+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991357940,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Proxy.searchSlackUserByEmail (src/service/slack/slackapi.service.ts:90:14)","msg":"Error searching slack user with error: Error: An API error occurred: users_not_found"} 2025-03-14T22:29:17.941279+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991357941,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"TeamService.createUsersIfAbsent (src/service/team/team.service.ts:729:18)","msg":"Comms User techcustomerescalation@salesforce.com is not present in GUS. This could be a valid case for a DL email address"} 2025-03-14T22:29:17.941427+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991357941,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C05U9CBHX8D"} 2025-03-14T22:29:17.947197+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991357946,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.sendSlackChannelEventAndCreateAuditInfo (src/service/async/asyncHandler.ts:269:12)","msg":"Incident slack channel updated successfully for incident b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:17.947226+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991357449,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:17.947226+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991357947,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T22:29:17.971283+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991357971,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:17.973174+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991357972,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:17.973337+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991357973,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:17.974775+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991357974,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:23.220515+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363220,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:23.220679+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991361415,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:23.220680+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991363220,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-request' for consumer group='icc-rest'"} 2025-03-14T22:29:23.220705+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363220,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:23.195Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:17.396Z\"},\"eventObj\":[{\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"gusCaseRecordId\":\"500EE00001TuDhMYAV\"}],\"requestId\":\"9d8d1714-9007-9118-2e12-6d3b58d43114\",\"client\":\"quantumks2s\"}"} 2025-03-14T22:29:23.220706+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363220,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-request\"}}"} 2025-03-14T22:29:23.220747+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363220,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-request\"}}"} 2025-03-14T22:29:23.220925+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363220,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:23.221007+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363220,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-incident-to-cis-request"} 2025-03-14T22:29:23.221092+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363220,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-incident-to-cis-request schema, filtered out"} 2025-03-14T22:29:23.221191+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991363221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-to-cis-request finished"} 2025-03-14T22:29:23.221318+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:23.221472+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991363220,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:23.221473+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991363221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-create-request' for consumer group='icc-rest'"} 2025-03-14T22:29:23.221503+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:23.197Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:17.396Z\"},\"eventObj\":[{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:23.126Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"pending_response\",\"incidentToCi\":{\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T22:29:23.095Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":true,\"sfid\":null,\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":null}],\"requestId\":\"9d8d1714-9007-9118-2e12-6d3b58d43114\",\"client\":\"quantumks2s\"}"} 2025-03-14T22:29:23.221503+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-create-request\"}}"} 2025-03-14T22:29:23.221533+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-create-request\"}}"} 2025-03-14T22:29:23.221655+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:23.221725+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-ctc-lock-create-request"} 2025-03-14T22:29:23.221801+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-ctc-lock-create-request schema, filtered out"} 2025-03-14T22:29:23.221864+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991363221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-ctc-lock-create-request finished"} 2025-03-14T22:29:23.261684+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363261,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:23.261730+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991363221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:23.261731+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991363261,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='icc-rest'"} 2025-03-14T22:29:23.261732+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363261,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"timestamp\":\"2025-03-14T22:29:23.196Z\",\"sectionTitle\":\"Incident to CI Updated \",\"contentObject\":{\"emptyData\":\"All Incident to CI have been removed\",\"dataTitle\":\"Incident to Ci updated with the following information:\",\"data\":[]}}"} 2025-03-14T22:29:23.261753+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363261,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}"} 2025-03-14T22:29:23.261788+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363261,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}"} 2025-03-14T22:29:23.261947+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363261,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:23.262016+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363261,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-report-generic-data"} 2025-03-14T22:29:23.262095+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363261,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-report-generic-data schema, filtered out"} 2025-03-14T22:29:23.262167+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991363262,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-report-generic-data finished"} 2025-03-14T22:29:27.189503+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991367189,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14639157248,\"uptime\":1810742.57,\"totalMem\":16484134912,\"loadavg\":[0.05,0.07,0.06],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11576340,\"nice\":4920,\"sys\":1463220,\"idle\":1794766510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11316110,\"nice\":3430,\"sys\":1453830,\"idle\":1795547640,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11501310,\"nice\":2660,\"sys\":1422880,\"idle\":1795471850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11796950,\"nice\":2960,\"sys\":1456910,\"idle\":1794602600,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11257350,\"nice\":4030,\"sys\":1418870,\"idle\":1795785050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11392690,\"nice\":3610,\"sys\":1471580,\"idle\":1795478740,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11322700,\"nice\":2820,\"sys\":1435880,\"idle\":1795649420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11240520,\"nice\":2480,\"sys\":1454870,\"idle\":1795515070,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5993,\"sum\":59602}}}"} 2025-03-14T22:29:27.189556+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991367189,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:43.468120+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991383467,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event bullmq-job-completed for payload : {\"createdAt\":\"2025-03-14T22:29:43.467Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"eventObj\":{\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"reminderId\":\"09626777-fd23-4c59-8d19-7be953d96ecd\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"}},\"client\":\"icc-rest\"}"} 2025-03-14T22:29:43.468124+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991374634,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:43.468124+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991383468,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - bullmq-job-completed - undefined"} 2025-03-14T22:29:43.468125+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991383468,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T22:29:43.468130+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991383468,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T22:29:43.468248+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991383468,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:43.468260+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991383468,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to topic 'incident': {\"createdAt\":\"2025-03-14T22:29:43.467Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"eventObj\":{\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"reminderId\":\"09626777-fd23-4c59-8d19-7be953d96ecd\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"}},\"client\":\"icc-rest\"}"} 2025-03-14T22:29:43.468291+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991383468,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to Kafka topic 'incident'"} 2025-03-14T22:29:43.468292+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991383468,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - bullmq-job-completed - undefined"} 2025-03-14T22:29:43.468293+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991383468,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.06939101219177246\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T22:29:43.468331+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991383468,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.06939101219177246\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T22:29:43.468523+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991383468,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T22:29:43.468628+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991383468,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Worker. (src/service/bullmq/queue.egress.handler.ts:243:16)","msg":"[BullMQ] Job with id reminders-b7ef96fc-4995-4d2b-b152-2783270aada8-09626777-fd23-4c59-8d19-7be953d96ecd completed"} 2025-03-14T22:29:43.517381+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991383517,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:43.517480+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991383468,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:43.517480+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991383517,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-rest'"} 2025-03-14T22:29:43.517481+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991383517,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:43.467Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"eventObj\":{\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"reminderId\":\"09626777-fd23-4c59-8d19-7be953d96ecd\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"}},\"client\":\"icc-rest\"}"} 2025-03-14T22:29:43.517511+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991383517,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T22:29:43.517547+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991383517,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T22:29:43.517744+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991383517,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:43.517861+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991383517,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: bullmq-job-completed"} 2025-03-14T22:29:43.518924+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991383517,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:43.518925+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991383518,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":" Handle process event bullmq-job-completed in ReminderEventProcessor for payload : {\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"reminderId\":\"09626777-fd23-4c59-8d19-7be953d96ecd\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"}}"} 2025-03-14T22:29:43.525457+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991383525,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"ScheduledActivityService.updateReminderMetadata (src/service/scheduledActivity/sa.service.ts:922:16)","msg":"Incident reminder metadata updated successfully for incident b7ef96fc-4995-4d2b-b152-2783270aada8."} 2025-03-14T22:29:43.525650+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991383525,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"src/service/scheduledActivity/sa.service.ts:928:14","msg":"Incident reminder metadata updated successfully for incident b7ef96fc-4995-4d2b-b152-2783270aada8 after occurrence."} 2025-03-14T22:29:43.536973+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991383536,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-reminder-triggered for payload : {\"createdAt\":\"2025-03-14T22:29:43.536Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"eventObj\":{\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"reminderId\":\"09626777-fd23-4c59-8d19-7be953d96ecd\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"reminderData\":{\"id\":\"09626777-fd23-4c59-8d19-7be953d96ecd\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T22:29:13.420Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HDBF5E3Z\"}}"} 2025-03-14T22:29:43.536974+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991383518,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Job completed for incident b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:43.536975+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991383536,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-reminder-triggered - undefined"} 2025-03-14T22:29:43.536976+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991383536,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T22:29:43.537004+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991383536,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T22:29:43.537107+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991383537,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:43.537108+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991383537,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to topic 'incident': {\"createdAt\":\"2025-03-14T22:29:43.536Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"eventObj\":{\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"reminderId\":\"09626777-fd23-4c59-8d19-7be953d96ecd\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"reminderData\":{\"id\":\"09626777-fd23-4c59-8d19-7be953d96ecd\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T22:29:13.420Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HDBF5E3Z\"}}"} 2025-03-14T22:29:43.537147+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991383537,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to Kafka topic 'incident'"} 2025-03-14T22:29:43.537147+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991383537,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-reminder-triggered - undefined"} 2025-03-14T22:29:43.537148+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991383537,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.06765200197696686\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T22:29:43.537182+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991383537,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.06765200197696686\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T22:29:43.537900+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991383537,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T22:29:43.539348+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991383539,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"} 2025-03-14T22:29:43.584998+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991383584,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:43.585131+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991383537,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:43.585132+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991383585,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-rest'"} 2025-03-14T22:29:43.585157+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991383585,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:43.536Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"eventObj\":{\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"reminderId\":\"09626777-fd23-4c59-8d19-7be953d96ecd\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"reminderData\":{\"id\":\"09626777-fd23-4c59-8d19-7be953d96ecd\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T22:29:13.420Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HDBF5E3Z\"}}"} 2025-03-14T22:29:43.585174+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991383585,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T22:29:43.585226+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991383585,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T22:29:43.585431+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991383585,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:43.585556+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991383585,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-reminder-triggered"} 2025-03-14T22:29:43.585670+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991383585,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-reminder-triggered schema, filtered out"} 2025-03-14T22:29:43.585787+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991383585,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-reminder-triggered finished"} 2025-03-14T22:30:00.581028+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991397805,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:30:00.581032+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991400580,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":4.498358,\"method\":\"POST\",\"path\":\"/api/v1/incidents/recordings\",\"statusCode\":200}}"} 2025-03-14T22:30:00.581625+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991400581,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1757,"method":"POST","url":"/api/v1/incidents/recordings","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":57584},"res":{"statusCode":200,"headers":"***"},"responseTime":3,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:35:52.920844+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991728273,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:35:52.920847+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991752920,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":26.899755,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T22:35:52.921501+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991752921,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1765,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":64248},"res":{"statusCode":200,"headers":"***"},"responseTime":27,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:35:52.928500+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991752920,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:35:52.928502+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991752928,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":5.5328479999999995,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T22:35:52.929054+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991752928,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1766,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":64248},"res":{"statusCode":200,"headers":"***"},"responseTime":5,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:36:28.273548+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991752928,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:36:28.273553+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991788273,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': 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2025-03-14T22:38:28.273517+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991908273,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14682533888,\"uptime\":1811283.65,\"totalMem\":16484134912,\"loadavg\":[0,0.02,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11580470,\"nice\":4920,\"sys\":1463680,\"idle\":1795302140,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11318420,\"nice\":3430,\"sys\":1454360,\"idle\":1796084540,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11504970,\"nice\":2660,\"sys\":1423330,\"idle\":1796007940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1741992148273,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:42:56.173461+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992176173,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":27.090408999999998,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T22:42:56.174084+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992176173,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1779,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":26744},"res":{"statusCode":200,"headers":"***"},"responseTime":27,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:42:56.181975+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992176173,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:42:56.181977+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992176181,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":5.881467,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T22:42:56.182508+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992176182,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1780,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":26744},"res":{"statusCode":200,"headers":"***"},"responseTime":6,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:42:56.220544+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992176181,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:42:56.220545+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992176220,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:42:56.235349+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992176235,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:42:56.236836+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992176236,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:42:56.237017+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992176236,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:42:56.238474+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992176238,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:42:56.244443+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992176244,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:42:56.244543+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992176244,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:42:56.246207+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992176246,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:42:56.248068+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992176248,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":63.481489999999994,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08J53JAZRP\",\"statusCode\":200}}"} 2025-03-14T22:42:56.248589+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992176248,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1781,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08J53JAZRP","query":{"slackChannelId":"C08J53JAZRP"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":26744},"res":{"statusCode":200,"headers":"***"},"responseTime":64,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:43:49.742181+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992229741,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: CDQ3U66E5"} 2025-03-14T22:43:49.791214+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":50,"time":1741992229790,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusUserService.getGusUserByEmail (src/service/user/gusUser.service.ts:60:14)","msg":"Unable to retrieve user gsm@salesforce.com from GUS"} 2025-03-14T22:43:49.888598+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992229888,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Proxy.searchSlackUserByEmail (src/service/slack/slackapi.service.ts:90:14)","msg":"Error searching slack user with error: Error: An API error occurred: users_not_found"} 2025-03-14T22:43:49.888714+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992229888,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"TeamService.createUsersIfAbsent (src/service/team/team.service.ts:729:18)","msg":"Comms User gsm@salesforce.com is not present in GUS. This could be a valid case for a DL email address"} 2025-03-14T22:43:49.935272+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":50,"time":1741992229934,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusUserService.getGusUserByEmail (src/service/user/gusUser.service.ts:60:14)","msg":"Unable to retrieve user techcustomerescalation@salesforce.com from GUS"} 2025-03-14T22:44:28.273555+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992230506,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:44:28.273559+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992268273,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14676598784,\"uptime\":1811643.65,\"totalMem\":16484134912,\"loadavg\":[0.06,0.05,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11583220,\"nice\":4920,\"sys\":1463910,\"idle\":1795658560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11320710,\"nice\":3430,\"sys\":1454750,\"idle\":1796441180,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11506790,\"nice\":2660,\"sys\":1423680,\"idle\":1796364940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11807040,\"nice\":2960,\"sys\":1457630,\"idle\":1795492950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11264930,\"nice\":4030,\"sys\":1419610,\"idle\":1796676690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11396880,\"nice\":3610,\"sys\":1472440,\"idle\":1796373410,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11329510,\"nice\":2820,\"sys\":1436700,\"idle\":1796541580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11244040,\"nice\":2480,\"sys\":1455790,\"idle\":1796409730,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":52,\"num\":12532,\"sum\":58963}}}"} 2025-03-14T22:44:45.892003+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992276850,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:44:45.892006+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992285891,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:44:45.892240+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992285891,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:44:45.894897+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992285894,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:44:45.895063+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992285894,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:44:45.896819+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992285896,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:44:45.999751+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992285999,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:44:45.999913+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992285999,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:44:46.001712+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992286001,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:44:46.004008+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992286003,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:44:46.005579+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992286005,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:44:46.010208+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992286010,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":157.575716,\"method\":\"GET\",\"path\":\"/api/v1/incidents/13dc682c-7922-45ef-a32c-698d7df872fd?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T22:44:46.011234+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992286010,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1786,"method":"GET","url":"/api/v1/incidents/13dc682c-7922-45ef-a32c-698d7df872fd?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":40092},"res":{"statusCode":200,"headers":"***"},"responseTime":157,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:44:46.026275+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992286010,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:44:46.026276+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992286026,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":4.9995899999999995,\"method\":\"GET\",\"path\":\"/api/v1/users/mtirunagari@salesforce.com\",\"statusCode\":304}}"} 2025-03-14T22:44:46.026817+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992286026,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1787,"method":"GET","url":"/api/v1/users/mtirunagari@salesforce.com","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":40092},"res":{"statusCode":304,"headers":"***"},"responseTime":4,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:45:11.672906+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311672,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:45:11.673333+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992311264,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:45:11.673333+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992311673,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-rest'"} 2025-03-14T22:45:11.673416+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311673,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:45:11.663Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"id\":\"fab9b215-fcd7-487e-b6a5-e1a0d3f96921\",\"serviceId\":\"P25VK5X\",\"serviceName\":\"GUS: CAPE Incident Escalation\",\"serviceLink\":\"https://salesforce.pagerduty.com/service-directory/P25VK5X\",\"responderName\":\"manish anand\",\"responderId\":\"P0YQICW\",\"responderLink\":\"https://salesforce.pagerduty.com/users/P0YQICW\",\"incidentNumber\":\"14014301\",\"incidentTitle\":\"Incident: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"incidentDetails\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\\nSeverity: Sev2\\nSlack Channel: #icc-73035802\\nBridge URL: https://meet.google.com/oms-esob-eoa\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\\nAdditional Details: \",\"incidentLink\":\"https://salesforce.pagerduty.com/incidents/Q007Y9U9HRDQNL\",\"success\":true,\"pageTimestamp\":\"2025-03-14T22:45:11.596Z\",\"pdData\":{\"incident\":{\"incident_number\":14014301,\"title\":\"Incident: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Incident: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"created_at\":\"2025-03-14T22:45:11Z\",\"updated_at\":\"2025-03-14T22:45:11Z\",\"status\":\"triggered\",\"incident_key\":\"2e32fb6f9ea04ced9f35c87b950247ec\",\"service\":{\"id\":\"P25VK5X\",\"type\":\"service_reference\",\"summary\":\"GUS: CAPE Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/P25VK5X\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/P25VK5X\"},\"assignments\":[{\"at\":\"2025-03-14T22:45:11Z\",\"assignee\":{\"id\":\"P0YQICW\",\"type\":\"user_reference\",\"summary\":\"manish anand\",\"self\":\"https://api.pagerduty.com/users/P0YQICW\",\"html_url\":\"https://salesforce.pagerduty.com/users/P0YQICW\"}},{\"at\":\"2025-03-14T22:45:11Z\",\"assignee\":{\"id\":\"P25M844\",\"type\":\"user_reference\",\"summary\":\"Eder Zechim\",\"self\":\"https://api.pagerduty.com/users/P25M844\",\"html_url\":\"https://salesforce.pagerduty.com/users/P25M844\"}}],\"assigned_via\":\"escalation_policy\",\"last_status_change_at\":\"2025-03-14T22:45:11Z\",\"resolved_at\":null,\"first_trigger_log_entry\":{\"id\":\"R8ZDKXQUHULQPRQERZF0IX3TV2\",\"type\":\"trigger_log_entry_reference\",\"summary\":\"Triggered through the website.\",\"self\":\"https://api.pagerduty.com/log_entries/R8ZDKXQUHULQPRQERZF0IX3TV2\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q007Y9U9HRDQNL/log_entries/R8ZDKXQUHULQPRQERZF0IX3TV2\"},\"alert_counts\":{\"all\":0,\"triggered\":0,\"resolved\":0},\"is_mergeable\":true,\"incident_type\":{\"name\":\"incident_default\"},\"escalation_policy\":{\"id\":\"PYDYEWP\",\"type\":\"escalation_policy_reference\",\"summary\":\"CAPE EP\",\"self\":\"https://api.pagerduty.com/escalation_policies/PYDYEWP\",\"html_url\":\"https://salesforce.pagerduty.com/escalation_policies/PYDYEWP\"},\"teams\":[{\"id\":\"P4TEPEY\",\"type\":\"team_reference\",\"summary\":\"GUS: CAPE\",\"self\":\"https://api.pagerduty.com/teams/P4TEPEY\",\"html_url\":\"https://salesforce.pagerduty.com/teams/P4TEPEY\"}],\"impacted_services\":[{\"id\":\"P25VK5X\",\"type\":\"service_reference\",\"summary\":\"GUS: CAPE Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/P25VK5X\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/P25VK5X\"}],\"pending_actions\":[{\"type\":\"escalate\",\"at\":\"2025-03-14T22:55:11Z\"}],\"acknowledgements\":[],\"basic_alert_grouping\":null,\"alert_grouping\":null,\"last_status_change_by\":{\"id\":\"P25VK5X\",\"type\":\"service_reference\",\"summary\":\"GUS: CAPE Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/P25VK5X\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/P25VK5X\"},\"priority\":null,\"incidents_responders\":[],\"responder_requests\":[],\"subscriber_requests\":[],\"urgency\":\"high\",\"id\":\"Q007Y9U9HRDQNL\",\"type\":\"incident\",\"summary\":\"[#14014301] Incident: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"self\":\"https://api.pagerduty.com/incidents/Q007Y9U9HRDQNL\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q007Y9U9HRDQNL\",\"body\":{\"details\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\\nSeverity: Sev2\\nSlack Channel: #icc-73035802\\nBridge URL: https://meet.google.com/oms-esob-eoa\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\\nAdditional Details: \"}}},\"responderEmail\":\"manish.anand@salesforce.com\"}}"} 2025-03-14T22:45:11.673417+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311673,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}"} 2025-03-14T22:45:11.673452+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311673,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}"} 2025-03-14T22:45:11.673679+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311673,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:45:11.673794+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311673,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-page-response"} 2025-03-14T22:45:11.674904+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311674,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"PageEventProcessor.processEvent (src/kafka/processor/iccRest/pageEventProcessor.ts:22:16)","msg":"[handleEvent] icc-page-response for incident id: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:45:11.687971+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992311687,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"PageService.storePageResponseJson (src/service/pd/page.service.ts:185:12)","msg":"Storing page response for incident b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:45:11.696644+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992311696,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"PageService.storePageResponseJson (src/service/pd/page.service.ts:195:12)","msg":"Storing page response for incident b7ef96fc-4995-4d2b-b152-2783270aada8 finished"} 2025-03-14T22:45:11.697786+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992311697,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"PageService.inviteResponderToChannelByEmail (src/service/pd/page.service.ts:60:14)","msg":"Adding manish.anand@salesforce.com to slack channel: C08HDBF5E3Z"} 2025-03-14T22:45:11.698000+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311697,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-slack-channel-invite-users for payload : {\"createdAt\":\"2025-03-14T22:45:11.697Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"users\":[\"WAQM5NCFJ\"]}}"} 2025-03-14T22:45:11.698017+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992311673,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:45:11.698018+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311697,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-slack-channel-invite-users - undefined"} 2025-03-14T22:45:11.698036+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311698,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T22:45:11.698069+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311698,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T22:45:11.698187+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992311698,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:45:11.698188+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311698,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to topic 'incident': {\"createdAt\":\"2025-03-14T22:45:11.697Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"users\":[\"WAQM5NCFJ\"]}}"} 2025-03-14T22:45:11.698228+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992311698,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to Kafka topic 'incident'"} 2025-03-14T22:45:11.698228+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311698,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-slack-channel-invite-users - undefined"} 2025-03-14T22:45:11.698245+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311698,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.07963100075721741\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T22:45:11.698261+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311698,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.07963100075721741\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T22:45:11.698897+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992311698,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T22:45:11.699197+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992311699,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-page-response finished"} 2025-03-14T22:45:11.705460+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311705,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:45:11.705581+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992311698,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:45:11.705582+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992311705,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-rest'"} 2025-03-14T22:45:11.705605+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311705,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:45:11.697Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"users\":[\"WAQM5NCFJ\"]}}"} 2025-03-14T22:45:11.705622+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311705,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T22:45:11.705654+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311705,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T22:45:11.705814+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311705,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:45:11.705926+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311705,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users"} 2025-03-14T22:45:11.706025+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311705,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-slack-channel-invite-users schema, filtered out"} 2025-03-14T22:45:11.706126+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992311706,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users finished"} 2025-03-14T22:45:11.782821+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992311705,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:45:11.782823+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311782,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:45:11.783439+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311783,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T22:45:11.785635+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311785,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T22:45:11.785638+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311782,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]"} 2025-03-14T22:45:11.785638+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311785,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T22:45:11.785846+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311785,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T22:29:23.798Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..."} 2025-03-14T22:45:11.786478+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992311785,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..."} 2025-03-14T22:45:11.786671+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992311786,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000NYJr02AH..."} 2025-03-14T22:45:11.786950+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311786,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T22:45:11.787206+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311786,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null}]..."} 2025-03-14T22:45:11.788463+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311788,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000NYJr02AH: null"} 2025-03-14T22:45:11.788634+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992311788,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]..."} 2025-03-14T22:45:11.789705+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311789,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for 599ff244-7d51-40ea-bdc8-b30be613c623: null"} 2025-03-14T22:45:11.791890+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311791,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:45:11.794464+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311794,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:45:11.794609+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311794,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:45:11.796360+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311796,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:45:11.922644+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311922,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:45:11.922738+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311922,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:45:28.273542+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992312230,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:45:28.273546+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992328273,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14678470656,\"uptime\":1811703.65,\"totalMem\":16484134912,\"loadavg\":[0.08,0.06,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11583590,\"nice\":4920,\"sys\":1464000,\"idle\":1795717980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11320910,\"nice\":3430,\"sys\":1454850,\"idle\":1796500660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11507460,\"nice\":2660,\"sys\":1423720,\"idle\":1796424430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11807410,\"nice\":2960,\"sys\":1457670,\"idle\":1795552350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11265610,\"nice\":4030,\"sys\":1419680,\"idle\":1796735960,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11397270,\"nice\":3610,\"sys\":1472490,\"idle\":1796432920,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11329940,\"nice\":2820,\"sys\":1436750,\"idle\":1796600900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11244350,\"nice\":2480,\"sys\":1455850,\"idle\":1796469220,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":7474,\"sum\":58989}}}"} 2025-03-14T22:46:45.380241+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992388273,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:46:45.380244+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992405380,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":25.939908,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T22:46:45.380873+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992405380,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1791,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":30132},"res":{"statusCode":200,"headers":"***"},"responseTime":26,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:46:45.388553+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992405380,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:46:45.388554+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992405388,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":4.723879,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T22:46:45.389179+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992405388,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1792,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":30132},"res":{"statusCode":200,"headers":"***"},"responseTime":4,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:46:45.428545+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992405388,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:46:45.428546+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992405428,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:46:45.457202+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992405456,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:46:45.458800+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992405458,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:46:45.458979+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992405458,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:46:45.460639+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992405460,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:46:45.466915+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992405466,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:46:45.467065+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992405466,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:46:45.468879+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992405468,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:46:45.470838+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992405470,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":78.564844,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08HDBF5E3Z\",\"statusCode\":200}}"} 2025-03-14T22:46:45.471357+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992405471,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1793,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08HDBF5E3Z","query":{"slackChannelId":"C08HDBF5E3Z"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":30132},"res":{"statusCode":200,"headers":"***"},"responseTime":79,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:48:28.277523+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992448277,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:48:28.277527+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992508277,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14681837568,\"uptime\":1811883.65,\"totalMem\":16484134912,\"loadavg\":[0,0.02,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11585070,\"nice\":4920,\"sys\":1464140,\"idle\":1795896380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11321580,\"nice\":3430,\"sys\":1454990,\"idle\":1796679370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992706533,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T22:52:27.189518+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992747189,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14674935808,\"uptime\":1812122.57,\"totalMem\":16484134912,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11586760,\"nice\":4920,\"sys\":1464360,\"idle\":1796132850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14681694208,\"uptime\":1812303.65,\"totalMem\":16484134912,\"loadavg\":[0.06,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11588120,\"nice\":4920,\"sys\":1464550,\"idle\":1796312130,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11324050,\"nice\":3430,\"sys\":1455430,\"idle\":1797096120,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11511580,\"nice\":2660,\"sys\":1424340,\"idle\":1797018380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11811590,\"nice\":2960,\"sys\":1458110,\"idle\":1796146850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T22:55:59.599778+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992959599,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":67.690619,\"method\":\"GET\",\"path\":\"/api/v1/users?name=Murali%20krishna%20tirun\",\"statusCode\":200}}"} 2025-03-14T22:55:59.600480+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992959600,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1798,"method":"GET","url":"/api/v1/users?name=Murali%20krishna%20tirun","query":{"name":"Murali krishna tirun"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":53260},"res":{"statusCode":200,"headers":"***"},"responseTime":68,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:56:06.473785+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992966473,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:56:06.473865+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992963300,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:56:06.473867+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992966473,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest-audit'"} 2025-03-14T22:56:06.473881+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992966473,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:56:06.281Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tu4uHYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T22:56:06.281Z\",\"recordId\":\"500EE00001Tu4uHYAR\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"caseNumber\":\"73036099\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"} 2025-03-14T22:56:06.473913+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992966473,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T22:56:06.473936+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992966473,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T22:56:06.474136+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992966473,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-gus-response event received"} 2025-03-14T22:56:06.475012+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992966473,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:56:06.475013+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992966474,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T22:56:06.497865+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992966497,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:56:06.499761+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992966499,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:56:06.499897+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992966499,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:56:06.501266+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992966501,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:56:06.596577+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992966596,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:56:06.596683+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992966596,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:56:06.598181+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992966597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:56:06.599583+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992966599,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:56:06.600901+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992966600,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:56:27.189513+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992987189,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14685999104,\"uptime\":1812362.57,\"totalMem\":16484134912,\"loadavg\":[0.02,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11588430,\"nice\":4920,\"sys\":1464600,\"idle\":1796370500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11324130,\"nice\":3430,\"sys\":1455490,\"idle\":1797154700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11512380,\"nice\":2660,\"sys\":1424420,\"idle\":1797076620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11812080,\"nice\":2960,\"sys\":1458180,\"idle\":1796205230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11271450,\"nice\":4030,\"sys\":1420200,\"idle\":1797386930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11401450,\"nice\":3610,\"sys\":1473070,\"idle\":1797086570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11334120,\"nice\":2820,\"sys\":1437280,\"idle\":1797253620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11248070,\"nice\":2480,\"sys\":1456340,\"idle\":1797122910,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":5991,\"sum\":59600}}}"} 2025-03-14T22:56:27.189574+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992987189,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:58:17.879511+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741993097879,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C05U9CBHX8D"} 2025-03-14T22:58:17.879644+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741993097879,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:69:12)","msg":"[SlackService.getChannelNameById] Cache miss for Slack Channel: C05T2A3C319"} 2025-03-14T22:58:18.072012+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741993048273,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:58:18.072017+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993098071,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"}"} 2025-03-14T22:58:18.097549+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993098097,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:58:18.099766+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993098099,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:58:18.099960+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993098099,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:58:18.101400+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993098101,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:58:19.422967+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993099422,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:58:19.423172+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741993098987,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:58:19.423177+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741993099423,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-rest-audit'"} 2025-03-14T22:58:19.423203+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993099423,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:58:19.087Z\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:07.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:39.514Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:56:01.739Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"id\":\"c49d7c48-7c43-486e-8caf-18c6ac347176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:56:06.281Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C05U9CBHX8D\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"},{\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"ad5e7386-1c68-464f-82c3-cde66c1bca1c\",\"sequenceNumber\":1}}"} 2025-03-14T22:58:19.423226+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993099423,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T22:58:19.423271+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993099423,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T22:58:19.423473+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993099423,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-internal-comms-response event received"} 2025-03-14T22:58:29.924089+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993109923,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:58:29.924296+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741993108273,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:58:29.924297+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741993109924,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-rest-audit'"} 2025-03-14T22:58:29.924330+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993109924,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:58:29.768Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:07.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:39.514Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:56:01.739Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"id\":\"c49d7c48-7c43-486e-8caf-18c6ac347176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:56:06.281Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"sitereliability@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"techcustomerescalation@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"gsm@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}],\"internalCommsId\":\"ad5e7386-1c68-464f-82c3-cde66c1bca1c\",\"sequenceNumber\":1}}"} 2025-03-14T22:58:29.924347+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993109924,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric 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2.90GHz\",\"speed\":0,\"times\":{\"user\":11255230,\"nice\":2480,\"sys\":1457730,\"idle\":1798671260,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":5988,\"sum\":59594}}}"} 2025-03-14T23:22:27.189629+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994547189,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:26:27.189529+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994787189,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14681563136,\"uptime\":1814162.57,\"totalMem\":16484134912,\"loadavg\":[0,0.05,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11601760,\"nice\":4920,\"sys\":1466170,\"idle\":1798153010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11333050,\"nice\":3430,\"sys\":1457070,\"idle\":1798941360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11523530,\"nice\":2660,\"sys\":1426200,\"idle\":1798861680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11828870,\"nice\":2960,\"sys\":1459670,\"idle\":1797984450,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11285360,\"nice\":4030,\"sys\":1421730,\"idle\":1799168960,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11413270,\"nice\":3610,\"sys\":1474780,\"idle\":1798870920,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11347060,\"nice\":2820,\"sys\":1439110,\"idle\":1799035240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11256910,\"nice\":2480,\"sys\":1457930,\"idle\":1798909320,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":5990,\"sum\":59605}}}"} 2025-03-14T23:26:27.189581+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994787189,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:27:27.189509+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994847189,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14682234880,\"uptime\":1814222.57,\"totalMem\":16484134912,\"loadavg\":[0.04,0.05,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11602520,\"nice\":4920,\"sys\":1466230,\"idle\":1798212400,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11333370,\"nice\":3430,\"sys\":1457110,\"idle\":1799000800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11523810,\"nice\":2660,\"sys\":1426240,\"idle\":1798921240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11829230,\"nice\":2960,\"sys\":1459730,\"idle\":1798043980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11286010,\"nice\":4030,\"sys\":1421770,\"idle\":1799228320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11413630,\"nice\":3610,\"sys\":1474820,\"idle\":1798930410,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11347680,\"nice\":2820,\"sys\":1439160,\"idle\":1799094760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11257380,\"nice\":2480,\"sys\":1457970,\"idle\":1798968880,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":5987,\"sum\":59605}}}"} 2025-03-14T23:27:27.189563+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994847189,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:29:28.277499+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994937973,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:29:28.277503+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994968277,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14684061696,\"uptime\":1814343.66,\"totalMem\":16484134912,\"loadavg\":[0.05,0.06,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11603420,\"nice\":4920,\"sys\":1466340,\"idle\":1798332420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11334210,\"nice\":3430,\"sys\":1457220,\"idle\":1799120750,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11524430,\"nice\":2660,\"sys\":1426380,\"idle\":1799041310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11829800,\"nice\":2960,\"sys\":1459790,\"idle\":1798163920,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11287110,\"nice\":4030,\"sys\":1421880,\"idle\":1799348100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11414200,\"nice\":3610,\"sys\":1474900,\"idle\":1799050610,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11348490,\"nice\":2820,\"sys\":1439290,\"idle\":1799214710,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11257950,\"nice\":2480,\"sys\":1458110,\"idle\":1799088990,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":7297,\"sum\":59079}}}"} 2025-03-14T23:30:02.197674+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994968277,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:30:02.197683+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995002197,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":26.67588,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T23:30:02.198278+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995002197,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1836,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":47688},"res":{"statusCode":200,"headers":"***"},"responseTime":26,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T23:30:22.303536+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995022303,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:30:22.303741+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995020116,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:30:22.303742+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995022303,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='icc-rest'"} 2025-03-14T23:30:22.303796+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995022303,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:30:21.982Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000iuXxYAI\",\"detectedByServiceOwner\":false,\"prbNumber\":null,\"proximateCause\":\"Self-impacting due to long running jobs\",\"customerExperience\":\"Performance degradation\",\"immediateResolution\":\"This was a self-impacting issue that was self-resolving.\",\"aarQuestions\":\"1. How do we limit the alerts we receive do to a self-impacting issue like this?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"CAPE - APT\",\"closedBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createdBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"modifiedBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T23:30:17.588Z\",\"modifiedAt\":\"2025-03-14T23:30:17.588Z\",\"id\":\"f8ecc687-47bc-4e46-9a58-ebffb25f7c1e\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:24:02.233Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/haP7AkVoE22k\"}}"} 2025-03-14T23:30:22.303799+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995022303,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"} 2025-03-14T23:30:22.303840+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995022303,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"} 2025-03-14T23:30:22.304063+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995022303,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:30:22.304191+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995022304,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-report-finished"} 2025-03-14T23:30:22.304304+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995022304,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-report-finished schema, filtered out"} 2025-03-14T23:30:22.304410+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995022304,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-report-finished finished"} 2025-03-14T23:30:23.181762+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995023181,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:30:23.181810+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995022303,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:30:23.181811+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995023181,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest'"} 2025-03-14T23:30:23.181814+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995023181,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:30:23.130Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"name\":\"Dominick Blue\",\"email\":\"dominick.blue@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuDhMYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T23:30:23.130Z\",\"recordId\":\"500EE00001TuDhMYAV\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"caseNumber\":\"73035802\"},\"changes\":{}}"} 2025-03-14T23:30:23.181845+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995023181,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T23:30:23.181868+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995023181,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T23:30:23.182063+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995023181,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:30:23.182163+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995023182,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-gus-response"} 2025-03-14T23:30:23.183406+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995023183,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:63:12)","msg":" Handle process event icc-gus-response in GusExportEventProcessor for payload : {\"createdAt\":\"2025-03-14T23:30:23.130Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"name\":\"Dominick Blue\",\"email\":\"dominick.blue@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuDhMYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T23:30:23.130Z\",\"recordId\":\"500EE00001TuDhMYAV\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"caseNumber\":\"73035802\"},\"changes\":{}}"} 2025-03-14T23:30:23.183540+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995023183,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:67:16)","msg":"[handleEvent] icc-gus-response for incident id: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:30:23.183685+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995023183,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.handleGusResponse (src/kafka/processor/iccRest/gusExportEventProcessor.ts:78:12)","msg":"GUS export event: incident_closed"} 2025-03-14T23:30:23.183823+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":50,"time":1741995023183,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.handleGusResponse (src/kafka/processor/iccRest/gusExportEventProcessor.ts:112:16)","msg":"[GusExportEventProcessor.processEvent] Unsupported gusExport event received: incident_closed"} 2025-03-14T23:30:23.184727+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995023184,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-gus-response finished"} 2025-03-14T23:30:28.277516+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995027877,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:30:28.277522+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995028277,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14684930048,\"uptime\":1814403.66,\"totalMem\":16484134912,\"loadavg\":[0.02,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11603570,\"nice\":4920,\"sys\":1466360,\"idle\":1798391840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11334840,\"nice\":3430,\"sys\":1457250,\"idle\":1799180260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11524780,\"nice\":2660,\"sys\":1426460,\"idle\":1799100860,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11830430,\"nice\":2960,\"sys\":1459840,\"idle\":1798223410,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11287630,\"nice\":4030,\"sys\":1421930,\"idle\":1799407510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11414620,\"nice\":3610,\"sys\":1474980,\"idle\":1799110030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11349020,\"nice\":2820,\"sys\":1439350,\"idle\":1799274100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11258180,\"nice\":2480,\"sys\":1458150,\"idle\":1799148400,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":7320,\"sum\":59081}}}"} 2025-03-14T23:32:00.594604+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995088277,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:32:00.594607+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995120594,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":1.3783619999999999,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-14T23:32:00.595192+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995120594,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1840,"method":"GET","url":"/alive","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":42550},"res":{"statusCode":200,"headers":"***"},"responseTime":1,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T23:32:52.628119+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995172628,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T23:32:52.629792+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995172629,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T23:35:27.193517+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995327193,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14693666816,\"uptime\":1814702.57,\"totalMem\":16484134912,\"loadavg\":[0.03,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11605670,\"nice\":4920,\"sys\":1466550,\"idle\":1798687830,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11336140,\"nice\":3430,\"sys\":1457490,\"idle\":1799476790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11526110,\"nice\":2660,\"sys\":1426720,\"idle\":1799397370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11832560,\"nice\":2960,\"sys\":1460110,\"idle\":1798519320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11288890,\"nice\":4030,\"sys\":1422160,\"idle\":1799703930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11416740,\"nice\":3610,\"sys\":1475280,\"idle\":1799406240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11350760,\"nice\":2820,\"sys\":1439620,\"idle\":1799570390,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11259410,\"nice\":2480,\"sys\":1458490,\"idle\":1799445030,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5990,\"sum\":59603}}}"} 2025-03-14T23:35:27.193580+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995327193,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:37:28.277528+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995388281,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:37:28.277532+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995448277,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14689734656,\"uptime\":1814823.66,\"totalMem\":16484134912,\"loadavg\":[0.09,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11606440,\"nice\":4920,\"sys\":1466660,\"idle\":1798807780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11336760,\"nice\":3430,\"sys\":1457570,\"idle\":1799597020,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11527070,\"nice\":2660,\"sys\":1426820,\"idle\":1799517420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11833600,\"nice\":2960,\"sys\":1460200,\"idle\":1798639250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11289640,\"nice\":4030,\"sys\":1422230,\"idle\":1799823930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11417450,\"nice\":3610,\"sys\":1475400,\"idle\":1799526270,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11351620,\"nice\":2820,\"sys\":1439740,\"idle\":1799690260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11260040,\"nice\":2480,\"sys\":1458570,\"idle\":1799565060,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":8003,\"sum\":59092}}}"} 2025-03-14T23:39:28.281536+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995551726,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:39:28.281541+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995568281,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14687248384,\"uptime\":1814943.66,\"totalMem\":16484134912,\"loadavg\":[0.14,0.09,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11607350,\"nice\":4920,\"sys\":1466740,\"idle\":1798926770,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11337410,\"nice\":3430,\"sys\":1457630,\"idle\":1799716270,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11528060,\"nice\":2660,\"sys\":1426960,\"idle\":1799636160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11834380,\"nice\":2960,\"sys\":1460290,\"idle\":1798758020,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11290560,\"nice\":4030,\"sys\":1422330,\"idle\":1799942650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11418240,\"nice\":3610,\"sys\":1475520,\"idle\":1799645090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11352150,\"nice\":2820,\"sys\":1439890,\"idle\":1799809110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11260890,\"nice\":2480,\"sys\":1458680,\"idle\":1799684130,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":8070,\"sum\":59063}}}"} 2025-03-14T23:40:07.545256+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607544,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:07.545498+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995606692,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:40:07.545500+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995607545,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-with-slack-channel' for consumer group='icc-rest'"} 2025-03-14T23:40:07.545534+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607545,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:40:07.529Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\",\"is_channel\":true,\"is_group\":false,\"is_im\":false,\"is_mpim\":false,\"is_private\":false,\"created\":1741995605,\"is_archived\":false,\"is_general\":false,\"unlinked\":0,\"name_normalized\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\",\"is_shared\":false,\"is_org_shared\":false,\"is_pending_ext_shared\":false,\"pending_shared\":[],\"context_team_id\":\"T01GST6QY0G\",\"updated\":1741995605981,\"parent_conversation\":null,\"creator\":\"U02Q288NF7W\",\"is_moved\":0,\"is_ext_shared\":false,\"shared_team_ids\":[\"T01GST6QY0G\"],\"internal_team_ids\":[\"T01GST6QY0G\"],\"pending_connected_team_ids\":[],\"is_member\":true,\"last_read\":\"0000000000.000000\",\"topic\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"purpose\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"previous_names\":[],\"priority\":0},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"U01RPH2F117\",\"U024XRX1FFT\",\"U02CFL32BAS\",\"U012S04MTHV\",\"UNDTN00UC\"],\"channels\":[\"C9FTL4TH8\"],\"inviteBots\":[]}}"} 2025-03-14T23:40:07.545536+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607545,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-with-slack-channel\"}}"} 2025-03-14T23:40:07.545590+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607545,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-with-slack-channel\"}}"} 2025-03-14T23:40:07.545789+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607545,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:07.545872+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607545,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-incident-created-with-slack-channel"} 2025-03-14T23:40:07.546934+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607546,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentEventProcessor.processEvent (src/kafka/processor/shared/incidentEventProcessor.ts:26:12)","msg":" Handle process event icc-incident-created-with-slack-channel in IncidentEventProcessor for payload : {\"createdAt\":\"2025-03-14T23:40:07.529Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\",\"is_channel\":true,\"is_group\":false,\"is_im\":false,\"is_mpim\":false,\"is_private\":false,\"created\":1741995605,\"is_archived\":false,\"is_general\":false,\"unlinked\":0,\"name_normalized\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\",\"is_shared\":false,\"is_org_shared\":false,\"is_pending_ext_shared\":false,\"pending_shared\":[],\"context_team_id\":\"T01GST6QY0G\",\"updated\":1741995605981,\"parent_conversation\":null,\"creator\":\"U02Q288NF7W\",\"is_moved\":0,\"is_ext_shared\":false,\"shared_team_ids\":[\"T01GST6QY0G\"],\"internal_team_ids\":[\"T01GST6QY0G\"],\"pending_connected_team_ids\":[],\"is_member\":true,\"last_read\":\"0000000000.000000\",\"topic\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"purpose\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"previous_names\":[],\"priority\":0},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"U01RPH2F117\",\"U024XRX1FFT\",\"U02CFL32BAS\",\"U012S04MTHV\",\"UNDTN00UC\"],\"channels\":[\"C9FTL4TH8\"],\"inviteBots\":[]}}"} 2025-03-14T23:40:07.572157+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995607571,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleIncidentSlackChannelCreated (src/service/async/asyncHandler.ts:225:12)","msg":"[IncidentEventProcessor.updateIncidentWithSlackChannelInfo] Updating incident with slack channel info"} 2025-03-14T23:40:07.579433+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607579,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-incident-created for payload : {\"createdAt\":\"2025-03-14T23:40:07.579Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}}"} 2025-03-14T23:40:07.579441+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995607545,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:40:07.579442+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607579,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-incident-created - undefined"} 2025-03-14T23:40:07.579443+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607579,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-created\"}}"} 2025-03-14T23:40:07.579462+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607579,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-created\"}}"} 2025-03-14T23:40:07.579579+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995607579,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:40:07.579581+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607579,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key '961c41b8-4835-490d-9237-fb72e151e8f7' to topic 'incident': {\"createdAt\":\"2025-03-14T23:40:07.579Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}}"} 2025-03-14T23:40:07.579609+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995607579,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key '961c41b8-4835-490d-9237-fb72e151e8f7' to Kafka topic 'incident'"} 2025-03-14T23:40:07.579609+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607579,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-incident-created - undefined"} 2025-03-14T23:40:07.579627+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607579,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.06374199688434601\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-created\"}}"} 2025-03-14T23:40:07.579645+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607579,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.06374199688434601\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-created\"}}"} 2025-03-14T23:40:07.579843+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995607579,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T23:40:07.587034+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607586,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-slack-channel-invite-users for payload : {\"createdAt\":\"2025-03-14T23:40:07.586Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"users\":[\"U01RPH2F117\",\"U024XRX1FFT\",\"U02CFL32BAS\",\"U012S04MTHV\",\"UNDTN00UC\"],\"bots\":[],\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"channels\":[\"C9FTL4TH8\"]}}"} 2025-03-14T23:40:07.587037+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995607579,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:40:07.587037+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607587,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-slack-channel-invite-users - undefined"} 2025-03-14T23:40:07.587062+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607587,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T23:40:07.587092+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607587,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T23:40:07.587181+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995607587,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:40:07.587183+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607587,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key '961c41b8-4835-490d-9237-fb72e151e8f7' to topic 'incident': {\"createdAt\":\"2025-03-14T23:40:07.586Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"users\":[\"U01RPH2F117\",\"U024XRX1FFT\",\"U02CFL32BAS\",\"U012S04MTHV\",\"UNDTN00UC\"],\"bots\":[],\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"channels\":[\"C9FTL4TH8\"]}}"} 2025-03-14T23:40:07.587221+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995607587,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key '961c41b8-4835-490d-9237-fb72e151e8f7' to Kafka topic 'incident'"} 2025-03-14T23:40:07.587221+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607587,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-slack-channel-invite-users - undefined"} 2025-03-14T23:40:07.587222+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607587,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.060610994696617126\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T23:40:07.587251+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607587,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.060610994696617126\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T23:40:07.587417+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995607587,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T23:40:07.587574+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995607587,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.sendSlackChannelEventAndCreateAuditInfo (src/service/async/asyncHandler.ts:269:12)","msg":"Incident slack channel updated successfully for incident 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:07.587591+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995607587,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:40:07.587592+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607587,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T23:40:07.594604+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607594,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:07.594725+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995607594,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created' for consumer group='icc-rest'"} 2025-03-14T23:40:07.594727+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607594,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:40:07.579Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}}"} 2025-03-14T23:40:07.594729+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607594,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created\"}}"} 2025-03-14T23:40:07.594766+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607594,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created\"}}"} 2025-03-14T23:40:07.594923+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607594,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:07.595023+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607594,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-incident-created"} 2025-03-14T23:40:07.595108+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607595,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-incident-created schema, filtered out"} 2025-03-14T23:40:07.595185+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995607595,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-created finished"} 2025-03-14T23:40:07.596946+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607596,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:07.597042+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995607594,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:40:07.597043+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995607597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-rest'"} 2025-03-14T23:40:07.597062+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:40:07.586Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"users\":[\"U01RPH2F117\",\"U024XRX1FFT\",\"U02CFL32BAS\",\"U012S04MTHV\",\"UNDTN00UC\"],\"bots\":[],\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"channels\":[\"C9FTL4TH8\"]}}"} 2025-03-14T23:40:07.597079+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T23:40:07.597105+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T23:40:07.597260+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:07.597339+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users"} 2025-03-14T23:40:07.597416+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-slack-channel-invite-users schema, filtered out"} 2025-03-14T23:40:07.597494+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995607597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users finished"} 2025-03-14T23:40:07.611638+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995607597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:40:07.611638+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607611,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T23:40:07.611817+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607611,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:07.613688+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607613,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 961c41b8-4835-490d-9237-fb72e151e8f7 - []"} 2025-03-14T23:40:07.613829+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607613,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:07.615134+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607614,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 961c41b8-4835-490d-9237-fb72e151e8f7 - []"} 2025-03-14T23:40:07.708264+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607707,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:07.708404+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607708,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:07.709908+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607709,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 961c41b8-4835-490d-9237-fb72e151e8f7 - []"} 2025-03-14T23:40:07.711336+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607711,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:07.712691+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607712,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 961c41b8-4835-490d-9237-fb72e151e8f7 - []"} 2025-03-14T23:40:07.718394+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607718,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-slack-channel-created for payload : {\"createdAt\":\"2025-03-14T23:40:07.718Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\"},\"eventObj\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\",\"is_channel\":true,\"is_group\":false,\"is_im\":false,\"is_mpim\":false,\"is_private\":false,\"created\":1741995605,\"is_archived\":false,\"is_general\":false,\"unlinked\":0,\"name_normalized\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\",\"is_shared\":false,\"is_org_shared\":false,\"is_pending_ext_shared\":false,\"pending_shared\":[],\"context_team_id\":\"T01GST6QY0G\",\"updated\":1741995605981,\"parent_conversation\":null,\"creator\":\"U02Q288NF7W\",\"is_moved\":0,\"is_ext_shared\":false,\"shared_team_ids\":[\"T01GST6QY0G\"],\"internal_team_ids\":[\"T01GST6QY0G\"],\"pending_connected_team_ids\":[],\"is_member\":true,\"last_read\":\"0000000000.000000\",\"topic\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"purpose\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"previous_names\":[],\"priority\":0}}"} 2025-03-14T23:40:07.718397+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607718,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-slack-channel-created - undefined"} 2025-03-14T23:40:07.718398+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607718,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-created\"}}"} 2025-03-14T23:40:07.718440+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607718,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-created\"}}"} 2025-03-14T23:40:07.718559+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995607718,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:40:07.718560+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607718,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key '961c41b8-4835-490d-9237-fb72e151e8f7' to topic 'incident': {\"createdAt\":\"2025-03-14T23:40:07.718Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\"},\"eventObj\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\",\"is_channel\":true,\"is_group\":false,\"is_im\":false,\"is_mpim\":false,\"is_private\":false,\"created\":1741995605,\"is_archived\":false,\"is_general\":false,\"unlinked\":0,\"name_normalized\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\",\"is_shared\":false,\"is_org_shared\":false,\"is_pending_ext_shared\":false,\"pending_shared\":[],\"context_team_id\":\"T01GST6QY0G\",\"updated\":1741995605981,\"parent_conversation\":null,\"creator\":\"U02Q288NF7W\",\"is_moved\":0,\"is_ext_shared\":false,\"shared_team_ids\":[\"T01GST6QY0G\"],\"internal_team_ids\":[\"T01GST6QY0G\"],\"pending_connected_team_ids\":[],\"is_member\":true,\"last_read\":\"0000000000.000000\",\"topic\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"purpose\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"previous_names\":[],\"priority\":0}}"} 2025-03-14T23:40:07.718600+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995607718,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key '961c41b8-4835-490d-9237-fb72e151e8f7' to Kafka topic 'incident'"} 2025-03-14T23:40:07.718600+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607718,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-slack-channel-created - undefined"} 2025-03-14T23:40:07.718614+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607718,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.07364599406719208\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-created\"}}"} 2025-03-14T23:40:07.718634+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607718,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.07364599406719208\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-created\"}}"} 2025-03-14T23:40:07.718820+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995607718,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T23:40:07.748213+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607747,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"RuleService.setRules (src/service/rule/rule.service.ts:201:16)","msg":"[RULES] Matching action rules found for incident, ignoring actions: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:07.749942+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995607749,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-created-with-slack-channel finished"} 2025-03-14T23:40:07.768963+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607768,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:07.769041+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995607718,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:40:07.769042+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995607769,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-created' for consumer group='icc-rest'"} 2025-03-14T23:40:07.769063+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607769,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:40:07.718Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\"},\"eventObj\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\",\"is_channel\":true,\"is_group\":false,\"is_im\":false,\"is_mpim\":false,\"is_private\":false,\"created\":1741995605,\"is_archived\":false,\"is_general\":false,\"unlinked\":0,\"name_normalized\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\",\"is_shared\":false,\"is_org_shared\":false,\"is_pending_ext_shared\":false,\"pending_shared\":[],\"context_team_id\":\"T01GST6QY0G\",\"updated\":1741995605981,\"parent_conversation\":null,\"creator\":\"U02Q288NF7W\",\"is_moved\":0,\"is_ext_shared\":false,\"shared_team_ids\":[\"T01GST6QY0G\"],\"internal_team_ids\":[\"T01GST6QY0G\"],\"pending_connected_team_ids\":[],\"is_member\":true,\"last_read\":\"0000000000.000000\",\"topic\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"purpose\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"previous_names\":[],\"priority\":0}}"} 2025-03-14T23:40:07.769082+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607769,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-created\"}}"} 2025-03-14T23:40:07.769115+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607769,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-created\"}}"} 2025-03-14T23:40:07.769318+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607769,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:07.769404+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607769,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-slack-channel-created"} 2025-03-14T23:40:07.769484+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995607769,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-slack-channel-created schema, filtered out"} 2025-03-14T23:40:07.769566+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995607769,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-slack-channel-created finished"} 2025-03-14T23:40:13.039282+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995613038,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.renameChannel (src/service/slack/slack.service.ts:49:26)","msg":"renamed C08JGDFK0HE to icc-73037460"} 2025-03-14T23:40:13.039404+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995613039,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.handleSlackChannelRenameOnIncidentRecordAndSlackApi (src/kafka/processor/iccRest/gusExportEventProcessor.ts:194:18)","msg":"[GusExportEventProcessor.handleIncidentUpsertedEvent] Slack channel renamed for incident 961c41b8-4835-490d-9237-fb72e151e8f7 gus case number 73037460 after incident_created event"} 2025-03-14T23:40:13.040860+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995613040,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-gus-response finished"} 2025-03-14T23:40:29.991800+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995629991,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:29.992093+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995628277,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:40:29.992093+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995629992,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-rest'"} 2025-03-14T23:40:29.992168+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995629992,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:40:29.850Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-73037460\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"73037460\",\"caseRecordId\":\"500EE00001TuHuiYAF\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/79MmAhRhkxBH\",\"engagedAt\":\"2025-03-14T23:40:29.672Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:40:12.413Z\",\"usdResources\":[]},\"changes\":{\"status\":[\"New\",\"InProgress\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null}]},\"engagedAt\":[\"\",\"2025-03-14T23:40:29.672Z\"]},\"requestId\":\"e05ad5dd-42a4-bdf5-f718-ab79c1b42ae7\",\"client\":\"icc-slack-app\"}"} 2025-03-14T23:40:29.992169+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995629992,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T23:40:29.992209+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995629992,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T23:40:29.992434+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995629992,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:29.992544+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995629992,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-incident-updated"} 2025-03-14T23:40:29.992653+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995629992,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-incident-updated schema, filtered out"} 2025-03-14T23:40:29.992766+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995629992,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-updated finished"} 2025-03-14T23:41:27.193549+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995687193,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14687031296,\"uptime\":1815062.57,\"totalMem\":16484134912,\"loadavg\":[0.21,0.12,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11608210,\"nice\":4920,\"sys\":1466840,\"idle\":1799044460,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11337970,\"nice\":3430,\"sys\":1457730,\"idle\":1799834310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11528660,\"nice\":2660,\"sys\":1427080,\"idle\":1799753930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11836000,\"nice\":2960,\"sys\":1460390,\"idle\":1798875800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11291540,\"nice\":4030,\"sys\":1422430,\"idle\":1800060360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11418910,\"nice\":3610,\"sys\":1475620,\"idle\":1799762630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11352860,\"nice\":2820,\"sys\":1440010,\"idle\":1799926980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11261550,\"nice\":2480,\"sys\":1458830,\"idle\":1799802020,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5987,\"sum\":59606}}}"} 2025-03-14T23:41:27.193633+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995687193,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:41:36.106526+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995695960,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:41:36.106529+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995696106,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"}"} 2025-03-14T23:41:36.128385+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995696128,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:41:36.130480+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995696130,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 961c41b8-4835-490d-9237-fb72e151e8f7 - []"} 2025-03-14T23:41:36.130604+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995696130,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:41:36.131972+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995696131,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 961c41b8-4835-490d-9237-fb72e151e8f7 - []"} 2025-03-14T23:41:36.237440+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995696237,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:41:36.237553+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995696237,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:41:36.239033+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995696238,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 961c41b8-4835-490d-9237-fb72e151e8f7 - []"} 2025-03-14T23:41:36.240408+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995696240,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:41:36.241716+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995696241,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 961c41b8-4835-490d-9237-fb72e151e8f7 - []"} 2025-03-14T23:41:36.258160+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995696257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-roles-updated for payload : {\"createdAt\":\"2025-03-14T23:41:36.257Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-73037460\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content 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user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T23:41:35.978Z\",\"modifiedAt\":\"2025-03-14T23:41:35.978Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard 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user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c8715fea-b2eb-4afe-b6d4-db91ed56a0d6\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"05db07de-4773-4847-9b98-1f89414e0226\",\"email\":\"cramello@salesforce.com\",\"active\":true,\"name\":\"Carina Ramello\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006exL6IAI\",\"slackUserId\":\"UNDTN00UC\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-08-18T15:22:34.030Z\",\"modifiedAt\":\"2023-08-18T15:22:34.030Z\"},\"externalGusId\":null}]},\"changes\":{\"IncidentCommunicationsOfficer\":[null,{\"id\":\"05db07de-4773-4847-9b98-1f89414e0226\",\"email\":\"cramello@salesforce.com\",\"active\":true,\"name\":\"Carina 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{"level":20,"time":1741995696128,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T23:41:36.258163+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995696258,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-roles-updated - undefined"} 2025-03-14T23:41:36.258166+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995696258,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-roles-updated\"}}"} 2025-03-14T23:41:36.258171+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995696258,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-roles-updated\"}}"} 2025-03-14T23:41:36.258379+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995696258,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:41:36.258385+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995696258,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key '961c41b8-4835-490d-9237-fb72e151e8f7' to topic 'incident': {\"createdAt\":\"2025-03-14T23:41:36.257Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-73037460\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"73037460\",\"caseRecordId\":\"500EE00001TuHuiYAF\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/79MmAhRhkxBH\",\"engagedAt\":\"2025-03-14T23:40:29.672Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:40:36.179Z\"},\"eventObj\":{\"roles\":[{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:41:35.978Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai 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Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"fe7758d7-aae2-491b-b0f4-493e319d8bc6\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"05db07de-4773-4847-9b98-1f89414e0226\",\"email\":\"cramello@salesforce.com\",\"active\":true,\"name\":\"Carina Ramello\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard 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user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c8715fea-b2eb-4afe-b6d4-db91ed56a0d6\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"05db07de-4773-4847-9b98-1f89414e0226\",\"email\":\"cramello@salesforce.com\",\"active\":true,\"name\":\"Carina Ramello\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006exL6IAI\",\"slackUserId\":\"UNDTN00UC\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-08-18T15:22:34.030Z\",\"modifiedAt\":\"2023-08-18T15:22:34.030Z\"},\"externalGusId\":null}]},\"changes\":{\"IncidentCommunicationsOfficer\":[null,{\"id\":\"05db07de-4773-4847-9b98-1f89414e0226\",\"email\":\"cramello@salesforce.com\",\"active\":true,\"name\":\"Carina Ramello\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006exL6IAI\",\"slackUserId\":\"UNDTN00UC\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-08-18T15:22:34.030Z\",\"modifiedAt\":\"2023-08-18T15:22:34.030Z\"}],\"IncidentDocumentationOfficer\":[null,{\"id\":\"05db07de-4773-4847-9b98-1f89414e0226\",\"email\":\"cramello@salesforce.com\",\"active\":true,\"name\":\"Carina Ramello\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006exL6IAI\",\"slackUserId\":\"UNDTN00UC\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-08-18T15:22:34.030Z\",\"modifiedAt\":\"2023-08-18T15:22:34.030Z\"}]},\"requestId\":\"789516af-fe0e-0c28-4008-104623c78dae\",\"client\":\"icc-slack-app\"}"} 2025-03-14T23:41:36.258412+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995696258,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key '961c41b8-4835-490d-9237-fb72e151e8f7' to Kafka topic 'incident'"} 2025-03-14T23:41:36.258412+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995696258,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-roles-updated - undefined"} 2025-03-14T23:41:36.258441+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995696258,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.15012601017951965\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-roles-updated\"}}"} 2025-03-14T23:41:36.258441+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995696258,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.15012601017951965\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-roles-updated\"}}"} 2025-03-14T23:41:36.258646+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995696258,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T23:41:36.259020+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995696258,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:41:36.259021+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995696258,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":295.329958,\"method\":\"PATCH\",\"path\":\"/api/v1/incidents/961c41b8-4835-490d-9237-fb72e151e8f7/roles\",\"statusCode\":200}}"} 2025-03-14T23:41:36.259480+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995696259,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1860,"method":"PATCH","url":"/api/v1/incidents/961c41b8-4835-490d-9237-fb72e151e8f7/roles","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":42192},"res":{"statusCode":200,"headers":"***"},"responseTime":295,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T23:41:36.567572+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995696567,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:41:36.567895+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995696259,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:41:36.567896+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995696567,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-roles-updated' for consumer group='icc-rest'"} 2025-03-14T23:41:36.567962+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995696567,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:41:36.257Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-73037460\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"73037460\",\"caseRecordId\":\"500EE00001TuHuiYAF\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/79MmAhRhkxBH\",\"engagedAt\":\"2025-03-14T23:40:29.672Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:40:36.179Z\"},\"eventObj\":{\"roles\":[{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:41:35.978Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T23:41:35.978Z\",\"modifiedAt\":\"2025-03-14T23:41:35.978Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"fe7758d7-aae2-491b-b0f4-493e319d8bc6\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"05db07de-4773-4847-9b98-1f89414e0226\",\"email\":\"cramello@salesforce.com\",\"active\":true,\"name\":\"Carina Ramello\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006exL6IAI\",\"slackUserId\":\"UNDTN00UC\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-08-18T15:22:34.030Z\",\"modifiedAt\":\"2023-08-18T15:22:34.030Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T23:41:35.978Z\",\"modifiedAt\":\"2025-03-14T23:41:35.978Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c8715fea-b2eb-4afe-b6d4-db91ed56a0d6\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"05db07de-4773-4847-9b98-1f89414e0226\",\"email\":\"cramello@salesforce.com\",\"active\":true,\"name\":\"Carina Ramello\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006exL6IAI\",\"slackUserId\":\"UNDTN00UC\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-08-18T15:22:34.030Z\",\"modifiedAt\":\"2023-08-18T15:22:34.030Z\"},\"externalGusId\":null}]},\"changes\":{\"IncidentCommunicationsOfficer\":[null,{\"id\":\"05db07de-4773-4847-9b98-1f89414e0226\",\"email\":\"cramello@salesforce.com\",\"active\":true,\"name\":\"Carina Ramello\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006exL6IAI\",\"slackUserId\":\"UNDTN00UC\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-08-18T15:22:34.030Z\",\"modifiedAt\":\"2023-08-18T15:22:34.030Z\"}],\"IncidentDocumentationOfficer\":[null,{\"id\":\"05db07de-4773-4847-9b98-1f89414e0226\",\"email\":\"cramello@salesforce.com\",\"active\":true,\"name\":\"Carina Ramello\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006exL6IAI\",\"slackUserId\":\"UNDTN00UC\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-08-18T15:22:34.030Z\",\"modifiedAt\":\"2023-08-18T15:22:34.030Z\"}]},\"requestId\":\"789516af-fe0e-0c28-4008-104623c78dae\",\"client\":\"icc-slack-app\"}"} 2025-03-14T23:41:36.567962+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995696567,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-roles-updated\"}}"} 2025-03-14T23:41:36.567994+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995696567,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-roles-updated\"}}"} 2025-03-14T23:41:36.568199+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995696568,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:41:36.568290+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995696568,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-roles-updated"} 2025-03-14T23:41:36.568369+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995696568,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-roles-updated schema, filtered out"} 2025-03-14T23:41:36.568446+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995696568,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-roles-updated finished"} 2025-03-14T23:42:00.587005+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995701068,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:42:00.587012+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995720586,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.8155009999999999,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-14T23:42:00.587628+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995720587,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1862,"method":"GET","url":"/alive","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":15792},"res":{"statusCode":200,"headers":"***"},"responseTime":1,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T23:42:03.870556+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995720587,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:42:03.870561+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995723870,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":25.148101,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":304}}"} 2025-03-14T23:42:03.871065+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995723870,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1863,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":15792},"res":{"statusCode":304,"headers":"***"},"responseTime":25,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T23:42:26.527684+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995746527,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T23:42:26.527873+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995736027,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:42:26.527874+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995746527,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-rest-audit'"} 2025-03-14T23:42:26.527917+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995746527,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:42:26.100Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing in esvc1\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:56:01.739Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"id\":\"c49d7c48-7c43-486e-8caf-18c6ac347176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:12:54.999Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"techcustomerescalation@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"gsm@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"sitereliability@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}],\"internalCommsId\":\"f026846a-465a-45be-aac8-0685192354fe\",\"sequenceNumber\":2}}"} 2025-03-14T23:42:26.527920+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995746527,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T23:42:26.527978+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995746527,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T23:42:26.528242+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995746528,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent 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app[web.5] {"level":20,"time":1741995867193,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14685863936,\"uptime\":1815242.57,\"totalMem\":16484134912,\"loadavg\":[0.01,0.06,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11609280,\"nice\":4920,\"sys\":1467000,\"idle\":1799222800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11339210,\"nice\":3430,\"sys\":1457850,\"idle\":1800012950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11529560,\"nice\":2660,\"sys\":1427220,\"idle\":1799932300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1741995867193,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:45:27.193500+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995927193,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14685839360,\"uptime\":1815302.57,\"totalMem\":16484134912,\"loadavg\":[0,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11609470,\"nice\":4920,\"sys\":1467040,\"idle\":1799282350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741996080627,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.8380179999999999,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-14T23:48:00.628748+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741996080628,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1866,"method":"GET","url":"/alive","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":37452},"res":{"statusCode":200,"headers":"***"},"responseTime":1,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T23:48:27.193542+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741996107193,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14694797312,\"uptime\":1815482.57,\"totalMem\":16484134912,\"loadavg\":[0.14,0.08,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11611030,\"nice\":4920,\"sys\":1467150,\"idle\":1799460810,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11340300,\"nice\":3430,\"sys\":1458050,\"idle\":1800251650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11530490,\"nice\":2660,\"sys\":1427390,\"idle\":1800170260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-15T00:00:30.247066+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741996829293,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:00:30.247071+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741996830246,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":118.595231,\"method\":\"GET\",\"path\":\"/api/v1/incidents?page=18&status=Closed&pageSize=100&severity=Sev2%2CSev1%2CSev0&createdAtStartDate=2024-02-01T00%3A00%3A00Z&createdAtEndDate=2025-01-31T00%3A00%3A00Z&include=pages\",\"statusCode\":200}}"} 2025-03-15T00:00:30.255494+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741996830255,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1880,"method":"GET","url":"/api/v1/incidents?page=18&status=Closed&pageSize=100&severity=Sev2%2CSev1%2CSev0&createdAtStartDate=2024-02-01T00%3A00%3A00Z&createdAtEndDate=2025-01-31T00%3A00%3A00Z&include=pages","query":{"page":"18","status":"Closed","pageSize":"100","severity":"Sev2,Sev1,Sev0","createdAtStartDate":"2024-02-01T00:00:00Z","createdAtEndDate":"2025-01-31T00:00:00Z","include":"pages"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":20144},"res":{"statusCode":200,"headers":"***"},"responseTime":127,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T00:01:27.197538+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741996887197,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14630199296,\"uptime\":1816262.58,\"totalMem\":16484134912,\"loadavg\":[0.16,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11616710,\"nice\":4960,\"sys\":1467800,\"idle\":1800233780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11344020,\"nice\":3430,\"sys\":1458710,\"idle\":1801025670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11534210,\"nice\":2660,\"sys\":1427980,\"idle\":1800944600,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11845770,\"nice\":2970,\"sys\":1461360,\"idle\":1800063530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11299950,\"nice\":4030,\"sys\":1423540,\"idle\":1801248230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11430690,\"nice\":3620,\"sys\":1476900,\"idle\":1800947960,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11362040,\"nice\":2820,\"sys\":1441160,\"idle\":1801113880,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11268310,\"nice\":2490,\"sys\":1459840,\"idle\":1800992220,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":23,\"num\":5989,\"sum\":59604}}}"} 2025-03-15T00:01:27.197628+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741996887197,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:05:28.285519+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997068285,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:05:28.285526+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997128285,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14767919104,\"uptime\":1816503.66,\"totalMem\":16484134912,\"loadavg\":[0.09,0.15,0.07],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11635040,\"nice\":4960,\"sys\":1468330,\"idle\":1800455990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2.90GHz\",\"speed\":0,\"times\":{\"user\":11274600,\"nice\":2490,\"sys\":1460950,\"idle\":1801225300,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":8007,\"sum\":59075}}}"} 2025-03-15T00:05:53.653350+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997153653,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:05:53.654134+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997153653,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:05:53.655703+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997153655,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-15T00:05:53.657692+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997153657,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:05:53.659277+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997153659,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-15T00:05:53.669482+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997153669,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-incident-resolved for payload : {\"createdAt\":\"2025-03-15T00:05:53.491Z\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"name\":\"Murali Krishna Tirunagari\",\"email\":\"mtirunagari@salesforce.com\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing in esvc1\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:03:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:12:54.999Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T22:38:00.000Z\",\"2025-03-14T22:03:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"impactStartTime\":[\"2025-03-14T22:39:00.000Z\",\"2025-03-14T22:03:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-15T00:00:00.000Z\"],\"category\":[\"\",\"Application\"],\"rootCause\":[\"\",\"Change\"]},\"requestId\":\"wmglld-yc6pmx-6t3q7d-47uv8q-1741997152921\",\"client\":\"icc-ui\"}"} 2025-03-15T00:05:53.669483+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997153519,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:05:53.669483+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997153669,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-incident-resolved - undefined"} 2025-03-15T00:05:53.669487+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997153669,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-15T00:05:53.669525+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997153669,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-15T00:05:53.669638+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997153669,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:05:53.669640+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997153669,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key '13dc682c-7922-45ef-a32c-698d7df872fd' to topic 'incident': {\"createdAt\":\"2025-03-15T00:05:53.491Z\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"name\":\"Murali Krishna Tirunagari\",\"email\":\"mtirunagari@salesforce.com\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing in esvc1\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:03:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:12:54.999Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T22:38:00.000Z\",\"2025-03-14T22:03:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"impactStartTime\":[\"2025-03-14T22:39:00.000Z\",\"2025-03-14T22:03:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-15T00:00:00.000Z\"],\"category\":[\"\",\"Application\"],\"rootCause\":[\"\",\"Change\"]},\"requestId\":\"wmglld-yc6pmx-6t3q7d-47uv8q-1741997152921\",\"client\":\"icc-ui\"}"} 2025-03-15T00:05:53.669675+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997153669,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key '13dc682c-7922-45ef-a32c-698d7df872fd' to Kafka topic 'incident'"} 2025-03-15T00:05:53.669675+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997153669,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-incident-resolved - undefined"} 2025-03-15T00:05:53.669676+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997153669,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.07206499576568604\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-15T00:05:53.669702+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997153669,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.07206499576568604\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-15T00:05:53.669856+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997153669,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-15T00:05:53.670552+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997153669,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:05:53.670553+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997153670,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":305.692476,\"method\":\"POST\",\"path\":\"/api/v1/incidents/13dc682c-7922-45ef-a32c-698d7df872fd/resolve\",\"statusCode\":200}}"} 2025-03-15T00:05:53.671381+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997153671,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1888,"method":"POST","url":"/api/v1/incidents/13dc682c-7922-45ef-a32c-698d7df872fd/resolve","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":58456},"res":{"statusCode":200,"headers":"***"},"responseTime":305,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T00:05:53.680133+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997153679,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:05:53.680272+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997153670,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:05:53.680273+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997153680,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='icc-rest-audit'"} 2025-03-15T00:05:53.680301+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997153680,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:05:53.491Z\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"name\":\"Murali Krishna Tirunagari\",\"email\":\"mtirunagari@salesforce.com\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing in esvc1\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:03:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:12:54.999Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T22:38:00.000Z\",\"2025-03-14T22:03:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"impactStartTime\":[\"2025-03-14T22:39:00.000Z\",\"2025-03-14T22:03:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-15T00:00:00.000Z\"],\"category\":[\"\",\"Application\"],\"rootCause\":[\"\",\"Change\"]},\"requestId\":\"wmglld-yc6pmx-6t3q7d-47uv8q-1741997152921\",\"client\":\"icc-ui\"}"} 2025-03-15T00:05:53.680302+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997153680,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-15T00:05:53.680342+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997153680,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-15T00:05:53.680514+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997153680,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-incident-resolved event received"} 2025-03-15T00:05:53.680607+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997153680,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-incident-resolved schema, filtered out"} 2025-03-15T00:06:00.573687+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997158845,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-15T00:06:00.573691+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997160573,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.8820669999999999,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-15T00:06:00.574296+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997160574,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1889,"method":"GET","url":"/alive","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":41550},"res":{"statusCode":200,"headers":"***"},"responseTime":1,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T00:06:28.285557+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997160573,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:06:28.285561+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997188285,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14770896896,\"uptime\":1816563.66,\"totalMem\":16484134912,\"loadavg\":[0.03,0.12,0.06],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11635360,\"nice\":4960,\"sys\":1468420,\"idle\":1800515530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11345620,\"nice\":3430,\"sys\":1459080,\"idle\":1801322980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11536720,\"nice\":2660,\"sys\":1428380,\"idle\":1801242610,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11859750,\"nice\":2970,\"sys\":1463750,\"idle\":1800347400,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11309750,\"nice\":4030,\"sys\":1423940,\"idle\":1801537580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11434440,\"nice\":3620,\"sys\":1477340,\"idle\":1801244530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11364830,\"nice\":2820,\"sys\":1441520,\"idle\":1801411460,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11274740,\"nice\":2490,\"sys\":1461010,\"idle\":1801284760,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":7699,\"sum\":59022}}}"} 2025-03-15T00:07:27.201522+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997247201,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14630903808,\"uptime\":1816622.58,\"totalMem\":16484134912,\"loadavg\":[0.25,0.18,0.09],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11646380,\"nice\":4960,\"sys\":1468620,\"idle\":1800563010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11346320,\"nice\":3430,\"sys\":1459170,\"idle\":1801381260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11537190,\"nice\":2660,\"sys\":1428430,\"idle\":1801300820,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11861430,\"nice\":2970,\"sys\":1463970,\"idle\":1800404120,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11314440,\"nice\":4030,\"sys\":1424070,\"idle\":1801591370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11434970,\"nice\":3620,\"sys\":1477380,\"idle\":1801302690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11365020,\"nice\":2820,\"sys\":1441570,\"idle\":1801469810,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11275620,\"nice\":2490,\"sys\":1461510,\"idle\":1801342020,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":5984,\"sum\":59613}}}"} 2025-03-15T00:07:27.201611+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997247201,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:08:00.580927+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997248285,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:08:00.580930+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997280579,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":4.317038999999999,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-15T00:08:00.580933+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997280580,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1890,"method":"GET","url":"/alive","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":65502},"res":{"statusCode":200,"headers":"***"},"responseTime":5,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T00:08:27.452898+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997307452,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: a5aab472-b839-4738-8400-ac2daae38967"} 2025-03-15T00:08:27.453344+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997305909,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:08:27.453346+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997307453,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='icc-rest-audit'"} 2025-03-15T00:08:27.453401+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997307453,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:08:27.443Z\",\"incident\":{\"id\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"slackChannel\":{\"id\":\"C08HE909JN5\",\"name\":\"icc-72888272\"},\"subject\":\"KaaS PROD24-core1\",\"description\":\"KaaS in PROD24-CORE1 was experiencing intermittent timeout failures due to Falcon DNS misconfiguration.\",\"detectedTime\":\"2025-03-10T22:51:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q06U1B50UM4PSE?utm_campaign=channel&utm_source=slack\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-10T22:51:00.000Z\",\"impactEndTime\":\"2025-03-11T22:14:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/xvk-fmdy-smp\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"DNS\",\"createdAt\":\"2025-03-10T22:51:43.137Z\",\"closingDetails\":{\"productTag\":\"a1aEE0000003AdxYAE\",\"detectedByServiceOwner\":false,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"There was a Falcon DNS misconfiguration that prevented queries involving cross-FD communication from succeeding.\",\"customerExperience\":\"KaaS in PROD24-CORE1 was experiencing intermittent timeout failures. FD Nameserver does not seem to be responding, causing DNS timeouts to our calls.\",\"immediateResolution\":\"Falcon DNS team deployed a fix to resolve the issue.\",\"aarQuestions\":\"Were other teams affected? If so, how was the issue detected?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"DNS Engineering\",\"closedBy\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"email\":\"becky.dinh@salesforce.com\",\"active\":true,\"name\":\"Becky Dinh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-06-16T23:18:54.729Z\",\"modifiedAt\":\"2023-06-16T23:18:54.729Z\"},\"incidentId\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"createdBy\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"email\":\"becky.dinh@salesforce.com\",\"active\":true,\"name\":\"Becky Dinh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-06-16T23:18:54.729Z\",\"modifiedAt\":\"2023-06-16T23:18:54.729Z\"},\"modifiedBy\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"email\":\"becky.dinh@salesforce.com\",\"active\":true,\"name\":\"Becky Dinh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-06-16T23:18:54.729Z\",\"modifiedAt\":\"2023-06-16T23:18:54.729Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-15T00:08:23.427Z\",\"modifiedAt\":\"2025-03-15T00:08:23.427Z\",\"id\":\"de44aefd-fe85-421d-9376-29a35c096d6b\"},\"scrumTeamId\":\"a00B0000009GP5lIAG\",\"team\":\"Infra IAM - Authentication\",\"caseNumber\":\"72888272\",\"caseRecordId\":\"500EE00001Thk9kYAB\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/G4ibAgkipxkh\",\"engagedAt\":\"2025-03-10T22:53:37.169Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:56:23.939Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/G4ibAgkipxkh\"}}"} 2025-03-15T00:08:27.453405+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997307453,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"} 2025-03-15T00:08:27.453465+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997307453,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"} 2025-03-15T00:08:39.035982+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997319035,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: a5aab472-b839-4738-8400-ac2daae38967"} 2025-03-15T00:08:39.036019+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997315094,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-15T00:08:39.036021+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997319035,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-rest-audit'"} 2025-03-15T00:08:39.036026+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997319035,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"locks\":[],\"incidentId\":\"a5aab472-b839-4738-8400-ac2daae38967\"}"} 2025-03-15T00:08:39.036027+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997319036,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"} 2025-03-15T00:08:39.036074+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997319036,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"} 2025-03-15T00:08:39.036317+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997319036,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-ctc-lock-response event received"} 2025-03-15T00:08:39.036395+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997319036,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-ctc-lock-response schema, filtered out"} 2025-03-15T00:10:00.772142+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997368285,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:10:00.772147+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997400772,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":15.214034999999999,\"method\":\"POST\",\"path\":\"/api/v1/incidents/recordings\",\"statusCode\":200}}"} 2025-03-15T00:10:00.772772+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997400772,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1893,"method":"POST","url":"/api/v1/incidents/recordings","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":23756},"res":{"statusCode":200,"headers":"***"},"responseTime":15,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T00:10:28.285508+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997402061,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:10:28.285513+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997428285,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14641704960,\"uptime\":1816803.66,\"totalMem\":16484134912,\"loadavg\":[0.34,0.45,0.23],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11664710,\"nice\":4960,\"sys\":1473360,\"idle\":1800720850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11359150,\"nice\":3430,\"sys\":1463530,\"idle\":1801544680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11550940,\"nice\":2660,\"sys\":1432830,\"idle\":1801463090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11876490,\"nice\":2970,\"sys\":1469040,\"idle\":1800564420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11328910,\"nice\":4030,\"sys\":1429190,\"idle\":1801752370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11447570,\"nice\":3620,\"sys\":1481750,\"idle\":1801466660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11381540,\"nice\":2820,\"sys\":1446760,\"idle\":1801629120,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11287910,\"nice\":2490,\"sys\":1465310,\"idle\":1801506620,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":7299,\"sum\":59087}}}"} 2025-03-15T00:10:54.232804+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997454232,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event bullmq-job-completed for payload : {\"createdAt\":\"2025-03-15T00:10:54.232Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"},\"eventObj\":{\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"reminderId\":\"c2ae411d-a1a7-4890-b52d-4b9c1f97ece1\",\"message\":\"Send Resolved TCE\",\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"}},\"client\":\"icc-rest\"}"} 2025-03-15T00:10:54.232808+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997428285,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:10:54.232811+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997454232,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - bullmq-job-completed - undefined"} 2025-03-15T00:10:54.232813+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997454232,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-15T00:10:54.232818+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997454232,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-15T00:10:54.232928+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997454232,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:10:54.232929+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997454232,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key '13dc682c-7922-45ef-a32c-698d7df872fd' to topic 'incident': {\"createdAt\":\"2025-03-15T00:10:54.232Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"},\"eventObj\":{\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"reminderId\":\"c2ae411d-a1a7-4890-b52d-4b9c1f97ece1\",\"message\":\"Send Resolved TCE\",\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"}},\"client\":\"icc-rest\"}"} 2025-03-15T00:10:54.232988+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997454232,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key '13dc682c-7922-45ef-a32c-698d7df872fd' to Kafka topic 'incident'"} 2025-03-15T00:10:54.232989+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997454232,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - bullmq-job-completed - undefined"} 2025-03-15T00:10:54.232989+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997454232,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.06427299976348877\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-15T00:10:54.233009+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997454232,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.06427299976348877\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-15T00:10:54.233241+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997454233,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-15T00:10:54.233368+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997454233,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Worker. (src/service/bullmq/queue.egress.handler.ts:243:16)","msg":"[BullMQ] Job with id reminders-13dc682c-7922-45ef-a32c-698d7df872fd-c2ae411d-a1a7-4890-b52d-4b9c1f97ece1 completed"} 2025-03-15T00:10:54.287584+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997454287,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:10:54.287693+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997454233,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:10:54.287696+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997454287,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-rest-audit'"} 2025-03-15T00:10:54.287697+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997454287,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:10:54.232Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"},\"eventObj\":{\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"reminderId\":\"c2ae411d-a1a7-4890-b52d-4b9c1f97ece1\",\"message\":\"Send Resolved TCE\",\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"}},\"client\":\"icc-rest\"}"} 2025-03-15T00:10:54.287702+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997454287,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-15T00:10:54.287757+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997454287,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-15T00:10:54.287977+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997454287,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: bullmq-job-completed event received"} 2025-03-15T00:10:54.288092+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997454287,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route bullmq-job-completed schema, filtered out"} 2025-03-15T00:10:54.325346+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997454287,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:10:54.325350+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997454325,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-15T00:10:54.371383+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997454371,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:10:54.371465+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997454326,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-15T00:10:54.371466+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997454371,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-rest-audit'"} 2025-03-15T00:10:54.371496+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997454371,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:10:54.322Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"},\"eventObj\":{\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"reminderId\":\"c2ae411d-a1a7-4890-b52d-4b9c1f97ece1\",\"message\":\"Send Resolved TCE\",\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"reminderData\":{\"id\":\"c2ae411d-a1a7-4890-b52d-4b9c1f97ece1\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Send Resolved TCE\",\"audience\":[],\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-15T00:10:54.183Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":5,\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08J53JAZRP\"}}"} 2025-03-15T00:10:54.371500+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997454371,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-15T00:10:54.371541+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997454371,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-15T00:10:54.371769+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997454371,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-reminder-triggered event received"} 2025-03-15T00:10:54.384558+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997454371,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:10:54.384559+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997454384,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":" Handle process event icc-reminder-triggered in ReminderEventProcessor for payload : {\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"reminderId\":\"c2ae411d-a1a7-4890-b52d-4b9c1f97ece1\",\"message\":\"Send Resolved TCE\",\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"reminderData\":{\"id\":\"c2ae411d-a1a7-4890-b52d-4b9c1f97ece1\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Send Resolved TCE\",\"audience\":[],\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-15T00:10:54.183Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":5,\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08J53JAZRP\"}"} 2025-03-15T00:10:54.384560+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997454384,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Reminder triggered for incident 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:10:54.384560+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997454384,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Adding reminder event for 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:10:54.419063+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997454384,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-15T00:10:54.419065+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997454418,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-15T00:10:54.419305+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997454419,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:10:54.421600+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997454421,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-15T00:10:54.421781+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997454421,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:10:54.423296+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997454423,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-15T00:11:27.201535+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997487201,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14646571008,\"uptime\":1816862.58,\"totalMem\":16484134912,\"loadavg\":[0.12,0.37,0.21],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11664960,\"nice\":4960,\"sys\":1473410,\"idle\":1800779260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11359360,\"nice\":3430,\"sys\":1463550,\"idle\":1801603200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11551490,\"nice\":2660,\"sys\":1432880,\"idle\":1801521370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11876630,\"nice\":2970,\"sys\":1469090,\"idle\":1800622940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11329010,\"nice\":4030,\"sys\":1429250,\"idle\":1801810960,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11447980,\"nice\":3620,\"sys\":1481830,\"idle\":1801524900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11382000,\"nice\":2820,\"sys\":1446820,\"idle\":1801687400,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11288300,\"nice\":2490,\"sys\":1465380,\"idle\":1801564950,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":5986,\"sum\":59605}}}"} 2025-03-15T00:11:27.201595+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997487201,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:11:28.818113+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997488817,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:11:28.818354+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997488285,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:11:28.818354+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997488818,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-rest-audit'"} 2025-03-15T00:11:28.818413+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997488818,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:11:28.809Z\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing in esvc1\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:03:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:56:01.739Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard 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{"level":30,"time":1741998030648,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:20:30.655294+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998030655,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":3.8369619999999998,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-15T00:20:30.655782+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998030655,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1915,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":15344},"res":{"statusCode":200,"headers":"***"},"responseTime":4,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T00:20:30.684911+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998030655,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:20:30.684912+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998030684,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-15T00:20:30.696624+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998030696,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:20:30.698056+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998030697,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-15T00:20:30.698201+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998030698,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:20:30.699693+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998030699,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-15T00:20:30.705534+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998030705,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:20:30.705657+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998030705,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:20:30.707140+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998030706,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-15T00:20:30.708841+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998030708,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":50.312573,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08HYLPF5HS\",\"statusCode\":200}}"} 2025-03-15T00:20:30.709392+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998030709,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1916,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08HYLPF5HS","query":{"slackChannelId":"C08HYLPF5HS"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":15344},"res":{"statusCode":200,"headers":"***"},"responseTime":51,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T00:20:30.716259+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998030708,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:20:30.716260+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998030716,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":4.058282,\"method\":\"GET\",\"path\":\"/api/v1/configVars?keys=categories,rootCauses,servicesImpacted\",\"statusCode\":200}}"} 2025-03-15T00:20:30.716761+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998030716,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1917,"method":"GET","url":"/api/v1/configVars?keys=categories,rootCauses,servicesImpacted","query":{"keys":"categories,rootCauses,servicesImpacted"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":15344},"res":{"statusCode":200,"headers":"***"},"responseTime":4,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T00:22:00.371821+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998120371,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:22:00.372086+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998088285,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:22:00.372087+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998120372,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-closed' for consumer group='icc-rest'"} 2025-03-15T00:22:00.372120+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998120372,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:22:00.220Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-73035004\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Customer - Internal\",\"originReference\":\"NA\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T21:53:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/yxx-ntis-wqv\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-662-426-8416, pin: 587189346; \\nFind numbers in more regions on https://tel.meet/yxx-ntis-wqv?pin=1317710148628, pin: 1317710148628\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Configuration\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000gIQLYA2\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Rogue workflow configuration\",\"customerExperience\":\"HDPS channel could not process any requests.\",\"immediateResolution\":\"Reverted workflow\",\"aarQuestions\":\"NA\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"HSE-Platform-CodeGenieForSupport-Bot\",\"closedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"createdBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"modifiedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-15T00:22:00.202Z\",\"modifiedAt\":\"2025-03-15T00:22:00.202Z\",\"id\":\"9d9497c8-fc8d-40f1-852f-7d1796c9d3ec\"},\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"73035004\",\"caseRecordId\":\"500EE00001Tu9HAYAZ\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/vi1pApLvyqna\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-15T00:20:33.169Z\"},\"requestId\":\"38f9ba02-cba2-7ac4-cb6f-98f8f926e540\",\"client\":\"icc-slack-app\"}"} 2025-03-15T00:22:00.372138+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998120372,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}"} 2025-03-15T00:22:00.372208+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998120372,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}"} 2025-03-15T00:22:00.372406+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998120372,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:22:00.372518+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998120372,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-incident-closed"} 2025-03-15T00:22:00.372639+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998120372,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-incident-closed schema, filtered out"} 2025-03-15T00:22:00.372744+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998120372,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-closed finished"} 2025-03-15T00:22:06.247276+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126246,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.handleProblemForIncident (src/service/incident/incident.service.ts:1950:16)","msg":"handleProblemForIncident save problem {\"value\":\"PRB-0027079\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"}"} 2025-03-15T00:22:06.247411+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126247,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:22:06.249819+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126249,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-15T00:22:06.250124+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126249,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:22:06.252155+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126251,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-15T00:22:06.252344+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126252,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.removeProblem (src/repository/prbNumber/prbNumber.repository.ts:33:12)","msg":"removeProblem 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-15T00:22:06.252507+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126252,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.saveProblem (src/repository/prbNumber/prbNumber.repository.ts:37:12)","msg":"saveProblem for id {\"value\":\"PRB-0027079\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"}"} 2025-03-15T00:22:06.254549+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126254,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.saveProblem (src/repository/prbNumber/prbNumber.repository.ts:46:14)","msg":"saveProblem for id {\"value\":\"PRB-0027079\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"} - identifiers%5B0%5D%5Bid%5D=7609be5c-9fcf-4267-9d5f-59932fd2b693&generatedMaps%5B0%5D%5BcreatedAt%5D=2025-03-15T00%3A22%3A06.221Z&generatedMaps%5B0%5D%5BmodifiedAt%5D=2025-03-15T00%3A22%3A06.221Z&generatedMaps%5B0%5D%5Bid%5D=7609be5c-9fcf-4267-9d5f-59932fd2b693&raw%5B0%5D%5BcreatedAt%5D=2025-03-15T00%3A22%3A06.221Z&raw%5B0%5D%5BmodifiedAt%5D=2025-03-15T00%3A22%3A06.221Z&raw%5B0%5D%5Bid%5D=7609be5c-9fcf-4267-9d5f-59932fd2b693"} 2025-03-15T00:22:06.254730+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126254,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.handleProblemForIncident (src/service/incident/incident.service.ts:1954:16)","msg":"handleProblemForIncident save problem {\"value\":\"PRB-0027079\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"} - true"} 2025-03-15T00:22:06.255009+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126254,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.closeIncident (src/service/incident/incident.service.ts:741:12)","msg":"closeIncident eventData {\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing in esvc1\",\"description\":\"the Splunk service in the ESVC1 environment experienced an outage caused by an incorrect signing certificate. This incident primarily affected new logins for internal customers, while existing sessions remained unaffected. 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[{\"createdAt\":\"2025-03-15T00:22:06.221Z\",\"modifiedAt\":\"2025-03-15T00:22:06.221Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"7609be5c-9fcf-4267-9d5f-59932fd2b693\",\"prbNumber\":\"PRB-0027079\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"valid\":null,\"sfid\":null}]"} 2025-03-15T00:22:06.291904+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126291,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:22:06.293502+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126293,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-15T00:22:06.422100+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126421,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:22:06.422223+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126422,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:22:06.423960+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126423,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-15T00:22:06.425676+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126425,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:22:06.427310+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126427,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-15T00:22:06.438904+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998126438,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"src/service/scheduledActivity/sa.service.ts:954:14","msg":"Scheduled Activities deactivated successfully for incident 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:22:06.439161+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998126439,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"src/service/scheduledActivity/sa.service.ts:969:16","msg":"[BullMQ] Scheduled Activities jobs removed from queue for incident 13dc682c-7922-45ef-a32c-698d7df872fd."} 2025-03-15T00:22:06.439508+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126439,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-incident-closed for payload : {\"createdAt\":\"2025-03-15T00:22:06.261Z\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"name\":\"Murali Krishna Tirunagari\",\"email\":\"mtirunagari@salesforce.com\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing in esvc1\",\"description\":\"the Splunk service in the ESVC1 environment experienced an outage caused by an incorrect signing certificate. 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icc-incident-closed - undefined"} 2025-03-15T00:22:06.439512+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126439,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-closed\"}}"} 2025-03-15T00:22:06.439557+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126439,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-closed\"}}"} 2025-03-15T00:22:06.439721+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998126439,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:22:06.439729+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126439,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key '13dc682c-7922-45ef-a32c-698d7df872fd' to topic 'incident': {\"createdAt\":\"2025-03-15T00:22:06.261Z\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"name\":\"Murali Krishna Tirunagari\",\"email\":\"mtirunagari@salesforce.com\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing in esvc1\",\"description\":\"the Splunk service in the ESVC1 environment experienced an outage caused by an incorrect signing certificate. This incident primarily affected new logins for internal customers, while existing sessions remained unaffected. Team performed a rollback of DNS failover to the active cluster and validated that ESVC1 splunk logins are working fine.\",\"detectedTime\":\"2025-03-14T22:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:03:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000TrcFIAS\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"value\":\"PRB-0027079\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"},\"proximateCause\":\"The main cause of the incident was an incorrect signing certificate in the ESVC1 environment, which led to failures in new logins for internal customers. The issue persisted until a rollback of DNS failover was performed, restoring the system's functionality.\",\"customerExperience\":\"New logins are failing to Splunk, existing logins are fine.\",\"immediateResolution\":\"Team performed a rollback of DNS failover to the active cluster and validated that ESVC1 splunk logins are working fine.\",\"aarQuestions\":\"What processes can be implemented to ensure signing certificates are validated before deployment ?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"QuantumK Support\",\"closedBy\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"createdBy\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"modifiedBy\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-15T00:22:06.221Z\",\"modifiedAt\":\"2025-03-15T00:22:06.221Z\",\"id\":\"4da006f0-245e-4ab4-ae7e-ce148d9390bf\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"prbNumber\":{\"value\":\"PRB-0027079\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"},\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-15T00:05:58.768Z\"},\"requestId\":\"dc08a162-c71f-9064-e5ea-c0df7af7a90b\",\"client\":\"icc-slack-app\"}"} 2025-03-15T00:22:06.439751+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998126439,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key '13dc682c-7922-45ef-a32c-698d7df872fd' to Kafka topic 'incident'"} 2025-03-15T00:22:06.439751+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126439,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-incident-closed - undefined"} 2025-03-15T00:22:06.439765+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126439,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.10252699255943298\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-closed\"}}"} 2025-03-15T00:22:06.439781+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126439,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.10252699255943298\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-closed\"}}"} 2025-03-15T00:22:06.439940+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998126439,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-15T00:22:06.440327+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998126439,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:22:06.440327+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126440,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":226.765468,\"method\":\"POST\",\"path\":\"/api/v1/incidents/13dc682c-7922-45ef-a32c-698d7df872fd/close\",\"statusCode\":200}}"} 2025-03-15T00:22:06.440841+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998126440,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1926,"method":"POST","url":"/api/v1/incidents/13dc682c-7922-45ef-a32c-698d7df872fd/close","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":44232},"res":{"statusCode":200,"headers":"***"},"responseTime":226,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T00:22:06.448633+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126448,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:22:06.448905+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998126440,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:22:06.448908+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998126448,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-closed' for consumer group='icc-rest-audit'"} 2025-03-15T00:22:06.448962+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126448,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:22:06.261Z\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"name\":\"Murali Krishna Tirunagari\",\"email\":\"mtirunagari@salesforce.com\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing in esvc1\",\"description\":\"the Splunk service in the ESVC1 environment experienced an outage caused by an incorrect signing certificate. This incident primarily affected new logins for internal customers, while existing sessions remained unaffected. Team performed a rollback of DNS failover to the active cluster and validated that ESVC1 splunk logins are working fine.\",\"detectedTime\":\"2025-03-14T22:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:03:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000TrcFIAS\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"value\":\"PRB-0027079\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"},\"proximateCause\":\"The main cause of the incident was an incorrect signing certificate in the ESVC1 environment, which led to failures in new logins for internal customers. The issue persisted until a rollback of DNS failover was performed, restoring the system's functionality.\",\"customerExperience\":\"New logins are failing to Splunk, existing logins are fine.\",\"immediateResolution\":\"Team performed a rollback of DNS failover to the active cluster and validated that ESVC1 splunk logins are working fine.\",\"aarQuestions\":\"What processes can be implemented to ensure signing certificates are validated before deployment ?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"QuantumK Support\",\"closedBy\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"createdBy\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"modifiedBy\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-15T00:22:06.221Z\",\"modifiedAt\":\"2025-03-15T00:22:06.221Z\",\"id\":\"4da006f0-245e-4ab4-ae7e-ce148d9390bf\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"prbNumber\":{\"value\":\"PRB-0027079\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"},\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-15T00:05:58.768Z\"},\"requestId\":\"dc08a162-c71f-9064-e5ea-c0df7af7a90b\",\"client\":\"icc-slack-app\"}"} 2025-03-15T00:22:06.448963+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126448,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}"} 2025-03-15T00:22:06.449013+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126448,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}"} 2025-03-15T00:22:06.449191+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126449,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-incident-closed event received"} 2025-03-15T00:22:06.449282+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126449,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-incident-closed schema, filtered out"} 2025-03-15T00:22:10.865524+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998130865,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:22:10.865625+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998130196,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:22:10.865627+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998130865,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-prb-number-updated' for consumer group='icc-rest'"} 2025-03-15T00:22:10.865637+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998130865,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:22:10.815Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"\"},\"caseRecordId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"prbNumber\":{\"sfid\":\"a4QEE00000067jZ2AQ\",\"valid\":true,\"gusIdentifier\":\"PRB-0027110\",\"value\":\"PRB-0027110\",\"createdByIcc\":true,\"workItems\":[{\"id\":\"a07EE00002B69l1YAB\",\"success\":true}]}},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-15T00:22:10.815Z\",\"recordId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"caseNumber\":\"\"}}"} 2025-03-15T00:22:10.865683+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998130865,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-prb-number-updated\"}}"} 2025-03-15T00:22:10.865721+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998130865,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-prb-number-updated\"}}"} 2025-03-15T00:22:10.865929+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998130865,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:22:10.866036+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998130865,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-prb-number-updated"} 2025-03-15T00:22:10.867199+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998130866,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"ProblemNumberUpdatedEventProcessor.processEvent (src/kafka/processor/iccRest/problemNumberUpdatedEventProcessor.ts:17:12)","msg":"Handle process event icc-prb-number-updated in ProblemNumberUpdatedEventProcessor for payload : {\"createdAt\":\"2025-03-15T00:22:10.815Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"\"},\"caseRecordId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"prbNumber\":{\"sfid\":\"a4QEE00000067jZ2AQ\",\"valid\":true,\"gusIdentifier\":\"PRB-0027110\",\"value\":\"PRB-0027110\",\"createdByIcc\":true,\"workItems\":[{\"id\":\"a07EE00002B69l1YAB\",\"success\":true}]}},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-15T00:22:10.815Z\",\"recordId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"caseNumber\":\"\"}}"} 2025-03-15T00:22:10.867407+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998130867,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:22:10.870000+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998130869,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-15T00:22:10.870178+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998130870,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:22:10.872294+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998130872,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-15T00:22:10.872448+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998130872,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.removeProblem (src/repository/prbNumber/prbNumber.repository.ts:33:12)","msg":"removeProblem b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-15T00:22:10.872594+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998130872,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.saveProblem (src/repository/prbNumber/prbNumber.repository.ts:37:12)","msg":"saveProblem for id {\"sfid\":\"a4QEE00000067jZ2AQ\",\"valid\":true,\"gusIdentifier\":\"PRB-0027110\",\"value\":\"PRB-0027110\",\"createdByIcc\":true,\"workItems\":[{\"id\":\"a07EE00002B69l1YAB\",\"success\":true}],\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\"}"} 2025-03-15T00:22:10.874679+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998130874,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.saveProblem (src/repository/prbNumber/prbNumber.repository.ts:46:14)","msg":"saveProblem for id {\"sfid\":\"a4QEE00000067jZ2AQ\",\"valid\":true,\"gusIdentifier\":\"PRB-0027110\",\"value\":\"PRB-0027110\",\"createdByIcc\":true,\"workItems\":[{\"id\":\"a07EE00002B69l1YAB\",\"success\":true}],\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\"} - identifiers%5B0%5D%5Bid%5D=6b231317-3231-41b8-bfe5-7a33ea0eb349&generatedMaps%5B0%5D%5BcreatedAt%5D=2025-03-15T00%3A22%3A10.866Z&generatedMaps%5B0%5D%5BmodifiedAt%5D=2025-03-15T00%3A22%3A10.866Z&generatedMaps%5B0%5D%5Bid%5D=6b231317-3231-41b8-bfe5-7a33ea0eb349&raw%5B0%5D%5BcreatedAt%5D=2025-03-15T00%3A22%3A10.866Z&raw%5B0%5D%5BmodifiedAt%5D=2025-03-15T00%3A22%3A10.866Z&raw%5B0%5D%5Bid%5D=6b231317-3231-41b8-bfe5-7a33ea0eb349"} 2025-03-15T00:22:10.874950+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998130874,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleProblemNumberUpdated (src/service/async/asyncHandler.ts:73:18)","msg":"handleProblemNumberUpdated update for b9e8b642-7618-4548-927f-8ebc31271097 - {\"createdAt\":\"2025-03-15T00:22:10.815Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"\"},\"caseRecordId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"prbNumber\":{\"sfid\":\"a4QEE00000067jZ2AQ\",\"valid\":true,\"gusIdentifier\":\"PRB-0027110\",\"value\":\"PRB-0027110\",\"createdByIcc\":true,\"workItems\":[{\"id\":\"a07EE00002B69l1YAB\",\"success\":true}],\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\"}},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-15T00:22:10.815Z\",\"recordId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"caseNumber\":\"\"}} - success"} 2025-03-15T00:22:10.876521+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998130876,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-prb-number-updated finished"} 2025-03-15T00:22:27.201521+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998147201,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14698819584,\"uptime\":1817522.58,\"totalMem\":16484134912,\"loadavg\":[0.07,0.07,0.1],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11669990,\"nice\":4960,\"sys\":1473940,\"idle\":1801432960,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11364020,\"nice\":3430,\"sys\":1464000,\"idle\":1802257400,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11556060,\"nice\":2660,\"sys\":1433400,\"idle\":1802174690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11879760,\"nice\":2970,\"sys\":1469760,\"idle\":1801277650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11333420,\"nice\":4030,\"sys\":1429790,\"idle\":1802466010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11454860,\"nice\":3620,\"sys\":1482400,\"idle\":1802177660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11386620,\"nice\":2820,\"sys\":1447490,\"idle\":1802340720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11292160,\"nice\":2490,\"sys\":1465970,\"idle\":1802218530,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6001,\"sum\":59605}}}"} 2025-03-15T00:22:27.201569+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998147201,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:23:27.201520+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998207201,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14708342784,\"uptime\":1817582.58,\"totalMem\":16484134912,\"loadavg\":[0.18,0.1,0.11],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11670480,\"nice\":4960,\"sys\":1474020,\"idle\":1801492400,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11364690,\"nice\":3430,\"sys\":1464040,\"idle\":1802316870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11557250,\"nice\":2660,\"sys\":1433460,\"idle\":1802233970,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11880010,\"nice\":2970,\"sys\":1469820,\"idle\":1801337130,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11334030,\"nice\":4030,\"sys\":1429850,\"idle\":1802525420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11455820,\"nice\":3620,\"sys\":1482490,\"idle\":1802236790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11386920,\"nice\":2820,\"sys\":1447550,\"idle\":1802400140,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11292610,\"nice\":2490,\"sys\":1466050,\"idle\":1802277810,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5997,\"sum\":59608}}}"} 2025-03-15T00:23:27.201597+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998207201,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:23:28.285517+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998148285,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:23:28.285522+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998208285,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14709141504,\"uptime\":1817583.66,\"totalMem\":16484134912,\"loadavg\":[0.16,0.1,0.11],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11670490,\"nice\":4960,\"sys\":1474020,\"idle\":1801493480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11364700,\"nice\":3430,\"sys\":1464040,\"idle\":1802317950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11557250,\"nice\":2660,\"sys\":1433460,\"idle\":1802235040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11880010,\"nice\":2970,\"sys\":1469820,\"idle\":1801338200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11334050,\"nice\":4030,\"sys\":1429850,\"idle\":1802526490,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11455830,\"nice\":3620,\"sys\":1482490,\"idle\":1802237860,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11386930,\"nice\":2820,\"sys\":1447550,\"idle\":1802401210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11292620,\"nice\":2490,\"sys\":1466060,\"idle\":1802278880,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":7276,\"sum\":59109}}}"} 2025-03-15T00:24:28.285527+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998208285,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:24:28.285533+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998268285,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14705053696,\"uptime\":1817643.66,\"totalMem\":16484134912,\"loadavg\":[0.06,0.08,0.09],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11670930,\"nice\":4960,\"sys\":1474080,\"idle\":1801552990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11365090,\"nice\":3430,\"sys\":1464090,\"idle\":1802377540,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11557650,\"nice\":2660,\"sys\":1433500,\"idle\":1802294600,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11880950,\"nice\":2970,\"sys\":1469880,\"idle\":1801397640,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11334430,\"nice\":4030,\"sys\":1429880,\"idle\":1802586080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11456310,\"nice\":3620,\"sys\":1482560,\"idle\":1802297290,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11387300,\"nice\":2820,\"sys\":1447590,\"idle\":1802460620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-15T00:40:00.773187+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741999200773,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.8702909999999999,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-15T00:40:00.773757+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741999200773,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1948,"method":"GET","url":"/alive","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":30430},"res":{"statusCode":200,"headers":"***"},"responseTime":1,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T00:42:27.205502+00:00 49573026-e813-4049-90c3-86218ed32b06 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2025-03-15T03:28:07.789560+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1742009287789,"pid":31,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14771810304,\"uptime\":1828663.17,\"totalMem\":16484134912,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11748080,\"nice\":4960,\"sys\":1484540,\"idle\":1812464370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11435470,\"nice\":3430,\"sys\":1472770,\"idle\":1813300570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11627670,\"nice\":2660,\"sys\":1442000,\"idle\":1813221550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1742010487793,"pid":31,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T03:50:00.639404+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1742010600639,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":15.562548,\"method\":\"POST\",\"path\":\"/api/v1/incidents/recordings\",\"statusCode\":200}}"} 2025-03-15T03:50:00.639448+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742010600639,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T03:50:00.640049+00:00 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{"level":30,"time":1742017567805,"pid":31,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T05:49:07.809577+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1742017747809,"pid":31,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14750699520,\"uptime\":1837123.19,\"totalMem\":16484134912,\"loadavg\":[0.03,0.08,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11792730,\"nice\":4960,\"sys\":1490990,\"idle\":1820857570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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