2025-03-14T18:03:17.519803+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975362173,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:03:17.519809+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975397519,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"}"} 2025-03-14T18:03:17.544577+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975397544,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:03:17.546643+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975397546,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T18:03:17.546774+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975397546,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:03:17.548068+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975397547,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T18:03:17.659283+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975397658,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:03:17.659395+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975397659,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:03:17.661098+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975397660,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T18:03:17.662735+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975397662,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:03:17.664096+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975397663,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T18:03:17.681077+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975397680,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-roles-updated for payload : {\"createdAt\":\"2025-03-14T18:03:17.680Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:57:22.445Z\"},\"eventObj\":{\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}]},\"changes\":{\"IncidentCommunicationsOfficer\":[null,{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"}],\"IncidentDocumentationOfficer\":[null,{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"}]},\"requestId\":\"6e9gjm-ob7y2-xo4fp-wxl2kd-1741975397204\",\"client\":\"icc-ui\"}"} 2025-03-14T18:03:17.681079+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975397544,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:03:17.681079+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975397681,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-roles-updated - undefined"} 2025-03-14T18:03:17.681080+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975397681,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-roles-updated\"}}"} 2025-03-14T18:03:17.681084+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975397681,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-roles-updated\"}}"} 2025-03-14T18:03:17.681316+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975397681,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:03:17.681324+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975397681,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'd9675aca-94e2-4634-b037-3245f2882d3f' to topic 'incident': {\"createdAt\":\"2025-03-14T18:03:17.680Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard 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This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident 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user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}]},\"changes\":{\"IncidentCommunicationsOfficer\":[null,{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"}],\"IncidentDocumentationOfficer\":[null,{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"}]},\"requestId\":\"6e9gjm-ob7y2-xo4fp-wxl2kd-1741975397204\",\"client\":\"icc-ui\"}"} 2025-03-14T18:03:17.681345+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975397681,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'd9675aca-94e2-4634-b037-3245f2882d3f' to Kafka topic 'incident'"} 2025-03-14T18:03:17.681345+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975397681,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-roles-updated - undefined"} 2025-03-14T18:03:17.681347+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975397681,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.17697599530220032\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-roles-updated\"}}"} 2025-03-14T18:03:17.681369+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975397681,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.17697599530220032\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-roles-updated\"}}"} 2025-03-14T18:03:17.681545+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975397681,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T18:03:17.681963+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975397681,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:03:17.681963+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975397681,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":321.60801399999997,\"method\":\"PATCH\",\"path\":\"/api/v1/incidents/d9675aca-94e2-4634-b037-3245f2882d3f/roles\",\"statusCode\":200}}"} 2025-03-14T18:03:17.682623+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975397682,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1148,"method":"PATCH","url":"/api/v1/incidents/d9675aca-94e2-4634-b037-3245f2882d3f/roles","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":19978},"res":{"statusCode":200,"headers":"***"},"responseTime":321,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:03:17.689754+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975397689,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:03:17.690113+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975397681,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:03:17.690113+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975397690,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-roles-updated' for consumer group='icc-rest'"} 2025-03-14T18:03:17.690210+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975397690,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:03:17.680Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:57:22.445Z\"},\"eventObj\":{\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}]},\"changes\":{\"IncidentCommunicationsOfficer\":[null,{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"}],\"IncidentDocumentationOfficer\":[null,{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"}]},\"requestId\":\"6e9gjm-ob7y2-xo4fp-wxl2kd-1741975397204\",\"client\":\"icc-ui\"}"} 2025-03-14T18:03:17.690210+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975397690,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-roles-updated\"}}"} 2025-03-14T18:03:17.690235+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975397690,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-roles-updated\"}}"} 2025-03-14T18:03:17.690414+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975397690,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:03:17.690526+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975397690,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-roles-updated"} 2025-03-14T18:03:17.690629+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975397690,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-roles-updated schema, filtered out"} 2025-03-14T18:03:17.690735+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975397690,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-roles-updated finished"} 2025-03-14T18:03:27.165520+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975407165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14621917184,\"uptime\":1794782.55,\"totalMem\":16484134912,\"loadavg\":[0.01,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11468070,\"nice\":4920,\"sys\":1447940,\"idle\":1778963180,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2.90GHz\",\"speed\":0,\"times\":{\"user\":11148520,\"nice\":2480,\"sys\":1440980,\"idle\":1779686960,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5989,\"sum\":59601}}}"} 2025-03-14T18:03:27.165603+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975407165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:03:30.876840+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975408225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:03:30.876845+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975410876,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":4.280638,\"method\":\"GET\",\"path\":\"/api/v1/users/sgonuguntla@salesforce.com\",\"statusCode\":200}}"} 2025-03-14T18:03:30.877565+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975410877,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1149,"method":"GET","url":"/api/v1/users/sgonuguntla@salesforce.com","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":54980},"res":{"statusCode":200,"headers":"***"},"responseTime":4,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:03:35.429000+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975414838,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:03:35.429004+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975415428,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":463.14781899999997,\"method\":\"GET\",\"path\":\"/api/v1/scrumTeams/membership/005B0000003OAJLIA4\",\"statusCode\":304}}"} 2025-03-14T18:03:35.431475+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975415430,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1151,"method":"GET","url":"/api/v1/scrumTeams/membership/005B0000003OAJLIA4","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":54980},"res":{"statusCode":304,"headers":"***"},"responseTime":464,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:04:07.470344+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975446568,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:04:07.470348+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975447470,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":461.846541,\"method\":\"GET\",\"path\":\"/api/v1/scrumTeams/membership/005EE0000046LaXYAU\",\"statusCode\":304}}"} 2025-03-14T18:04:07.471236+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975447470,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1153,"method":"GET","url":"/api/v1/scrumTeams/membership/005EE0000046LaXYAU","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":46830},"res":{"statusCode":304,"headers":"***"},"responseTime":462,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:04:28.225542+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975447470,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:04:28.225548+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975468225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14582714368,\"uptime\":1794843.6,\"totalMem\":16484134912,\"loadavg\":[0.09,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11468630,\"nice\":4920,\"sys\":1447970,\"idle\":1779023620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11204470,\"nice\":3430,\"sys\":1439270,\"idle\":1779795390,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11398360,\"nice\":2660,\"sys\":1409260,\"idle\":1779715310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11670900,\"nice\":2960,\"sys\":1444040,\"idle\":1778871060,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11143650,\"nice\":4030,\"sys\":1406530,\"idle\":1780031190,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11270120,\"nice\":3610,\"sys\":1458040,\"idle\":1779736890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11205280,\"nice\":2820,\"sys\":1421380,\"idle\":1779909050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11149370,\"nice\":2480,\"sys\":1441040,\"idle\":1779747280,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":131,\"num\":7669,\"sum\":59529}}}"} 2025-03-14T18:05:02.198367+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975474250,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:05:02.198371+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975502198,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":27.542706,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T18:05:02.199816+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975502198,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1155,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":15040},"res":{"statusCode":200,"headers":"***"},"responseTime":27,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:05:54.188521+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975537293,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:05:54.188524+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975554188,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":24.057933,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":304}}"} 2025-03-14T18:05:54.188983+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975554188,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1156,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":11286},"res":{"statusCode":304,"headers":"***"},"responseTime":23,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:06:27.165578+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975587165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14578606080,\"uptime\":1794962.54,\"totalMem\":16484134912,\"loadavg\":[0.01,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11469470,\"nice\":4920,\"sys\":1448040,\"idle\":1779141540,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11204980,\"nice\":3430,\"sys\":1439400,\"idle\":1779913610,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11399460,\"nice\":2660,\"sys\":1409410,\"idle\":1779832920,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11671810,\"nice\":2960,\"sys\":1444140,\"idle\":1778988790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11144630,\"nice\":4030,\"sys\":1406590,\"idle\":1780148850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11270790,\"nice\":3610,\"sys\":1458100,\"idle\":1779854980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11206360,\"nice\":2820,\"sys\":1421480,\"idle\":1780026640,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11150580,\"nice\":2480,\"sys\":1441130,\"idle\":1779864880,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5994,\"sum\":59599}}}"} 2025-03-14T18:06:27.165640+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975587165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:06:40.041763+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975600041,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:06:40.042043+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975589434,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:06:40.042043+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975600041,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-rest'"} 2025-03-14T18:06:40.042108+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975600042,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:06:40.031Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"aag-incident-alerts@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}],\"internalCommsId\":\"f94b9c07-8434-41e6-8529-57b392648b38\",\"sequenceNumber\":1}}"} 2025-03-14T18:06:40.042108+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975600042,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T18:06:40.042143+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975600042,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T18:06:40.042331+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975600042,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:06:40.042418+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975600042,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-internal-comms-response"} 2025-03-14T18:06:40.053979+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975600053,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"InternalCommsEventProcessor.processEvent (src/kafka/processor/iccRest/internalCommsEventProcessor.ts:22:12)","msg":" Handle process event icc-internal-comms-response in CommsEventProcessor for payload : {\"createdAt\":\"2025-03-14T18:06:40.031Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"aag-incident-alerts@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}],\"internalCommsId\":\"f94b9c07-8434-41e6-8529-57b392648b38\",\"sequenceNumber\":1}}"} 2025-03-14T18:06:40.054086+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975600053,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"InternalCommsEventProcessor.handleCommsResponse (src/kafka/processor/iccRest/internalCommsEventProcessor.ts:44:14)","msg":"[InternalCommsEventProcessor.processEvent] Updating delivery status: {\"notification\":\"aag-incident-alerts@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}"} 2025-03-14T18:06:40.069465+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975600069,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"} 2025-03-14T18:07:27.165583+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975647165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14637531136,\"uptime\":1795022.54,\"totalMem\":16484134912,\"loadavg\":[0.09,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11470170,\"nice\":4920,\"sys\":1448090,\"idle\":1779200820,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11205150,\"nice\":3430,\"sys\":1439470,\"idle\":1779973230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11399910,\"nice\":2660,\"sys\":1409470,\"idle\":1779892400,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11672240,\"nice\":2960,\"sys\":1444240,\"idle\":1779048110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11145050,\"nice\":4030,\"sys\":1406630,\"idle\":1780208330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11271190,\"nice\":3610,\"sys\":1458160,\"idle\":1779914480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11206540,\"nice\":2820,\"sys\":1421510,\"idle\":1780086160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11151100,\"nice\":2480,\"sys\":1441200,\"idle\":1779924260,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5996,\"sum\":59598}}}"} 2025-03-14T18:07:27.165642+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975647165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:11:27.165512+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975887165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14634475520,\"uptime\":1795262.54,\"totalMem\":16484134912,\"loadavg\":[0,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11472330,\"nice\":4920,\"sys\":1448280,\"idle\":1779438430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11206280,\"nice\":3430,\"sys\":1439690,\"idle\":1780211670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11401040,\"nice\":2660,\"sys\":1409660,\"idle\":1780130180,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11673940,\"nice\":2960,\"sys\":1444480,\"idle\":1779285360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11146530,\"nice\":4030,\"sys\":1406810,\"idle\":1780446020,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11272610,\"nice\":3610,\"sys\":1458370,\"idle\":1780152210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11207990,\"nice\":2820,\"sys\":1421650,\"idle\":1780324150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11151870,\"nice\":2480,\"sys\":1441320,\"idle\":1780162770,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5990,\"sum\":59597}}}"} 2025-03-14T18:11:27.165599+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975887165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:13:01.200085+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981199,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:13:01.200344+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975980545,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:13:01.200345+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975981200,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-change-implementation-request' for consumer group='icc-rest'"} 2025-03-14T18:13:01.200397+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981200,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:01.187Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:55:41.685Z\"},\"eventObj\":[{\"changeImplementationId\":\"a2dEE000018CssLYAS\",\"gusCaseRecordId\":\"500EE00001TtHdKYAV\"}],\"requestId\":\"vwpivk-b1n62-lccsei-72br5k-1741975979627\",\"client\":\"icc-ui\"}"} 2025-03-14T18:13:01.200403+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981200,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-change-implementation-request\"}}"} 2025-03-14T18:13:01.200449+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981200,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-change-implementation-request\"}}"} 2025-03-14T18:13:01.200668+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981200,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:13:01.200775+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981200,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-incident-to-change-implementation-request"} 2025-03-14T18:13:01.200882+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981200,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-incident-to-change-implementation-request schema, filtered out"} 2025-03-14T18:13:01.201600+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975981200,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-to-change-implementation-request finished"} 2025-03-14T18:13:01.224696+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981224,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:13:01.225048+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975981200,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:13:01.225049+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975981225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-rest'"} 2025-03-14T18:13:01.225151+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:01.215Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"workItem\":{\"createdAt\":\"2025-03-14T17:49:38.449Z\",\"modifiedAt\":\"2025-03-14T17:49:38.449Z\",\"id\":\"59724378-2593-4d98-a228-5f15b173b4b3\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":true,\"sfid\":\"a07B0000000VzLxIAK\"},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:55:41.685Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"vwpivk-b1n62-lccsei-72br5k-1741975979627\",\"client\":\"icc-ui\"}"} 2025-03-14T18:13:01.225154+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T18:13:01.225205+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T18:13:01.225419+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:13:01.225543+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted"} 2025-03-14T18:13:01.225653+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-usd-resource-deleted schema, filtered out"} 2025-03-14T18:13:01.225761+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975981225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"} 2025-03-14T18:13:01.237493+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981237,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:13:01.237629+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975981225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:13:01.237629+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975981237,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='icc-rest'"} 2025-03-14T18:13:01.237633+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981237,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"timestamp\":\"2025-03-14T18:13:01.188Z\",\"sectionTitle\":\"Change Implementations updated\",\"contentObject\":{\"emptyData\":\"All Change Implementations have been removed\",\"dataTitle\":\"Change Implementations updated with the following information:\",\"data\":[{\"text\":\"72946812\",\"important\":true,\"explain\":false,\"separator\":\" - \",\"moreText\":{\"text\":\"CI-59783481\",\"important\":false,\"explain\":false,\"separator\":\" \",\"moreText\":{\"text\":\"Running pipeline(s) for grid=commercial1 and FI=aws-prod9-apnortheast1\",\"important\":false,\"explain\":true,\"separator\":\" \"}}}]}}"} 2025-03-14T18:13:01.237661+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981237,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}"} 2025-03-14T18:13:01.237702+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981237,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}"} 2025-03-14T18:13:01.237887+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981237,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:13:01.238003+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981237,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-report-generic-data"} 2025-03-14T18:13:01.238106+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981237,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-report-generic-data schema, filtered out"} 2025-03-14T18:13:01.238208+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975981238,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-report-generic-data finished"} 2025-03-14T18:13:01.251773+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981251,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:13:01.252179+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975981237,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:13:01.252180+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975981252,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-rest'"} 2025-03-14T18:13:01.252296+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981252,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:01.241Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"workItem\":{\"createdAt\":\"2025-03-14T17:49:38.449Z\",\"modifiedAt\":\"2025-03-14T17:49:38.449Z\",\"id\":\"59724378-2593-4d98-a228-5f15b173b4b3\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":true,\"sfid\":\"a07B0000000VzLxIAK\"},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:55:41.685Z\"},\"eventObj\":[],\"requestId\":\"vwpivk-b1n62-lccsei-72br5k-1741975979627\",\"client\":\"icc-ui\"}"} 2025-03-14T18:13:01.252299+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981252,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T18:13:01.252325+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981252,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T18:13:01.252532+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981252,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:13:01.252638+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981252,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-created"} 2025-03-14T18:13:01.252735+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981252,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-usd-resource-created schema, filtered out"} 2025-03-14T18:13:01.252829+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975981252,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"} 2025-03-14T18:13:01.254761+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981254,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:13:01.255167+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975981252,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:13:01.255168+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975981255,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-closed' for consumer group='icc-rest'"} 2025-03-14T18:13:01.255255+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981255,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:00.496Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000r5SzYAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\",\"customerExperience\":\"Mail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact/lead as bounced. We have no reported cases from external customers.\",\"immediateResolution\":\"TTMD: 14:55 UTC\\nThe primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\",\"aarQuestions\":\"What went well in the response: Teams were able to identify the problem very quickly and effectively, including the necessary steps to identify a viable mitigation path (rolling back).\\nWhat was challenging in the response: It took longer than we would like from the time that we made a mitigating decision until we actually executed the first rollback stagger. The challenge here is that we couldn't just click the rollback button, as additional changes would've been rolled back introducing a significant amount of risk for rollback regression. This conversation on how to proceed with the rollback took additional time to talk through.\\n\\nAAR Questions: \\n1. Why was this issue missed during pre-deployment testing.\\n2. Why did this issue go unnoticed for ~3 days post deployment?\",\"changes\":\"72946812\",\"breakFix\":\"73028534\",\"productTagName\":\"Ingress Gateway Control Plane\",\"closedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T18:13:00.401Z\",\"modifiedAt\":\"2025-03-14T18:13:00.401Z\",\"id\":\"359e3d41-544a-4de7-a4bd-fee6c9534b64\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:55:41.685Z\"},\"requestId\":\"vwpivk-b1n62-lccsei-72br5k-1741975979627\",\"client\":\"icc-ui\"}"} 2025-03-14T18:13:01.255256+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981255,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}"} 2025-03-14T18:13:01.255294+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981255,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}"} 2025-03-14T18:13:01.255447+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981255,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:13:01.255546+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981255,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-incident-closed"} 2025-03-14T18:13:01.255639+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981255,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-incident-closed schema, filtered out"} 2025-03-14T18:13:01.256145+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975981255,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-closed finished"} 2025-03-14T18:13:01.302043+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981301,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:13:01.302107+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975981255,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:13:01.302107+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975981302,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-rest'"} 2025-03-14T18:13:01.302128+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981302,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:01.252Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"responses\":[]}"} 2025-03-14T18:13:01.302137+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981302,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T18:13:01.302184+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981302,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T18:13:01.302376+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981302,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:13:01.302473+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981302,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-response"} 2025-03-14T18:13:01.303692+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981303,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceEventProcessor.processEvent (src/kafka/processor/iccRest/usdResourceEventProcessor.ts:22:12)","msg":"[UsdResourceEventProcessor] Handle process event icc-usd-resource-response for payload {\"createdAt\":\"2025-03-14T18:13:01.252Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"responses\":[]}"} 2025-03-14T18:13:01.303870+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981303,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:369:16)","msg":"[asyncHandler.handleUsdResourcePatched] update for c3491190-f157-4c72-8db8-2885f47aaefa - {\"createdAt\":\"2025-03-14T18:13:01.252Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"responses\":[]}"} 2025-03-14T18:13:01.304049+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981303,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:13:01.305925+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981305,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T18:13:01.306092+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975981305,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:391:16)","msg":"[asyncHandler.handleUsdResourcePatched] matching response USD resources to existing entries: []"} 2025-03-14T18:13:01.306691+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":40,"time":1741975981306,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:437:18)","msg":"[asyncHandler.handleUsdResourcePatched] nothing to patch for c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:13:01.307599+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975981307,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"} 2025-03-14T18:13:06.208176+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975986207,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:13:06.208531+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975984322,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:13:06.208532+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975986208,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='icc-rest'"} 2025-03-14T18:13:06.208642+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975986208,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:06.200Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000r5SzYAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\",\"customerExperience\":\"Mail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact/lead as bounced. We have no reported cases from external customers.\",\"immediateResolution\":\"TTMD: 14:55 UTC\\nThe primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\",\"aarQuestions\":\"What went well in the response: Teams were able to identify the problem very quickly and effectively, including the necessary steps to identify a viable mitigation path (rolling back).\\nWhat was challenging in the response: It took longer than we would like from the time that we made a mitigating decision until we actually executed the first rollback stagger. The challenge here is that we couldn't just click the rollback button, as additional changes would've been rolled back introducing a significant amount of risk for rollback regression. This conversation on how to proceed with the rollback took additional time to talk through.\\n\\nAAR Questions: \\n1. Why was this issue missed during pre-deployment testing.\\n2. Why did this issue go unnoticed for ~3 days post deployment?\",\"changes\":\"72946812\",\"breakFix\":\"73028534\",\"productTagName\":\"Ingress Gateway Control Plane\",\"closedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T18:13:00.401Z\",\"modifiedAt\":\"2025-03-14T18:13:00.401Z\",\"id\":\"359e3d41-544a-4de7-a4bd-fee6c9534b64\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:55:41.685Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/zsekAwbSoZVN\"}}"} 2025-03-14T18:13:06.208643+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975986208,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"} 2025-03-14T18:13:06.208646+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975986208,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"} 2025-03-14T18:13:06.208856+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975986208,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:13:06.208948+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975986208,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-report-finished"} 2025-03-14T18:13:06.209034+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741975986208,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-report-finished schema, filtered out"} 2025-03-14T18:13:06.209119+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741975986209,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-report-finished finished"} 2025-03-14T18:13:27.165543+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741976007165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14640553984,\"uptime\":1795382.55,\"totalMem\":16484134912,\"loadavg\":[0.02,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11472710,\"nice\":4920,\"sys\":1448390,\"idle\":1779557280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11206750,\"nice\":3430,\"sys\":1439770,\"idle\":1780330960,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11401410,\"nice\":2660,\"sys\":1409740,\"idle\":1780249210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11674660,\"nice\":2960,\"sys\":1444590,\"idle\":1779403840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11147150,\"nice\":4030,\"sys\":1406910,\"idle\":1780564980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11273020,\"nice\":3610,\"sys\":1458500,\"idle\":1780271420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11208400,\"nice\":2820,\"sys\":1421710,\"idle\":1780443270,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11152170,\"nice\":2480,\"sys\":1441430,\"idle\":1780281880,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5993,\"sum\":59603}}}"} 2025-03-14T18:13:27.165642+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741976007165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:15:01.876376+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741976097580,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T18:15:01.876381+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741976101876,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': 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2025-03-14T18:26:28.225522+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741976728225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:26:28.225526+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741976788225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14646251520,\"uptime\":1796163.61,\"totalMem\":16484134912,\"loadavg\":[0.08,0.07,0.06],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11480680,\"nice\":4920,\"sys\":1448970,\"idle\":1780329680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2.90GHz\",\"speed\":0,\"times\":{\"user\":11156380,\"nice\":2480,\"sys\":1442140,\"idle\":1781057050,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6037,\"sum\":59583}}}"} 2025-03-14T18:32:28.225527+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977088225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:32:28.225532+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977148225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14640320512,\"uptime\":1796523.61,\"totalMem\":16484134912,\"loadavg\":[0.05,0.06,0.06],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11484080,\"nice\":4920,\"sys\":1449310,\"idle\":1780685570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11211980,\"nice\":3430,\"sys\":1440650,\"idle\":1781464530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11406410,\"nice\":2660,\"sys\":1410580,\"idle\":1781382010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11682800,\"nice\":2960,\"sys\":1445550,\"idle\":1780532460,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11152080,\"nice\":4030,\"sys\":1407700,\"idle\":1781698300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11281330,\"nice\":3610,\"sys\":1459350,\"idle\":1781401940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11215430,\"nice\":2820,\"sys\":1422620,\"idle\":1781575360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11158140,\"nice\":2480,\"sys\":1442530,\"idle\":1781414390,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6030,\"sum\":59589}}}"} 2025-03-14T18:32:43.858818+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977163858,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:32:43.859147+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977153358,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:32:43.859149+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977163859,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-rest'"} 2025-03-14T18:32:43.859895+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977163859,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:32:43.669Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"aag-incident-alerts@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}],\"internalCommsId\":\"7b4619a4-d21f-4027-8f68-64b34c57b2c9\",\"sequenceNumber\":2}}"} 2025-03-14T18:32:43.859897+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977163859,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T18:32:43.859899+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977163859,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T18:32:43.859900+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977163859,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:32:43.859902+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977163859,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-internal-comms-response"} 2025-03-14T18:32:43.872527+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977163872,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"InternalCommsEventProcessor.processEvent (src/kafka/processor/iccRest/internalCommsEventProcessor.ts:22:12)","msg":" Handle process event icc-internal-comms-response in CommsEventProcessor for payload : {\"createdAt\":\"2025-03-14T18:32:43.669Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray 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2025-03-14T18:32:43.872666+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977163872,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"InternalCommsEventProcessor.handleCommsResponse (src/kafka/processor/iccRest/internalCommsEventProcessor.ts:44:14)","msg":"[InternalCommsEventProcessor.processEvent] Updating delivery status: {\"notification\":\"aag-incident-alerts@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}"} 2025-03-14T18:32:43.888388+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977163888,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"} 2025-03-14T18:33:28.225517+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] 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49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977600609,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.9343079999999999,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-14T18:40:00.610436+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977600610,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1245,"method":"GET","url":"/alive","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":37772},"res":{"statusCode":200,"headers":"***"},"responseTime":1,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:40:27.165528+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] 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{"level":30,"time":1741977627165,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:40:29.973004+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977629600,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:40:29.973008+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977629972,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":5.508597,\"method\":\"GET\",\"path\":\"/api/v1/users/r.chauhan@salesforce.com\",\"statusCode\":304}}"} 2025-03-14T18:40:29.973536+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977629973,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1247,"method":"GET","url":"/api/v1/users/r.chauhan@salesforce.com","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":44492},"res":{"statusCode":304,"headers":"***"},"responseTime":4,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:41:05.545676+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977629973,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:41:05.545680+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977665545,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":42.331519,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T18:41:05.546267+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977665545,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1248,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":15478},"res":{"statusCode":200,"headers":"***"},"responseTime":42,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:41:05.558951+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977665545,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:41:05.558956+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977665558,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":10.311810999999999,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T18:41:05.559625+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977665559,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1249,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":15478},"res":{"statusCode":200,"headers":"***"},"responseTime":11,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:41:28.225539+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977666082,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:41:28.225547+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977688225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14580002816,\"uptime\":1797063.61,\"totalMem\":16484134912,\"loadavg\":[0.06,0.11,0.07],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11487710,\"nice\":4920,\"sys\":1449850,\"idle\":1781220740,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11215240,\"nice\":3430,\"sys\":1441110,\"idle\":1782000010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11408530,\"nice\":2660,\"sys\":1410960,\"idle\":1781918230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11687700,\"nice\":2960,\"sys\":1445890,\"idle\":1781066180,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1741977714276,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T18:45:55.266466+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977928225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:45:55.266474+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977955266,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":27.857673,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T18:45:55.267038+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977955266,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1256,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":45650},"res":{"statusCode":200,"headers":"***"},"responseTime":28,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:45:55.279551+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977955266,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:45:55.279552+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977955279,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":9.607989,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T18:45:55.280038+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977955279,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1257,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":45650},"res":{"statusCode":200,"headers":"***"},"responseTime":9,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:45:55.296594+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977955296,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"TeamService.verifyIfUserIsCollaborator (src/service/team/team.service.ts:761:14)","msg":"Team ID a00EE00000c325vYAA is in SFID format. Finding team with external ID a00EE00000c325vYAA"} 2025-03-14T18:45:55.301386+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977955301,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"TeamService.verifyIfUserIsCollaborator (src/service/team/team.service.ts:772:14)","msg":"Error while validate user. Team with ID a00EE00000c325vYAA not found. Continuing to check scrum team membership"} 2025-03-14T18:45:55.301503+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977955301,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"TeamService.verifyIfUserIsCollaborator (src/service/team/team.service.ts:778:14)","msg":"User Hanumantha Bandi is not part of collaborators list for team a00EE00000c325vYAA. Checking scrum team membership"} 2025-03-14T18:45:55.303813+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977955303,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"PermissionService.canUserCreateIncidentForTeam (src/service/auth/permission/permission.service.ts:49:14)","msg":"Team with ID a00EE00000c325vYAA not found in ICC or team config not defined."} 2025-03-14T18:45:55.304716+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977955304,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.createIncident (src/service/incident/incident.service.ts:176:12)","msg":"create incident {\"incidentPostData\":{\"channels\":[\"CT6U3FZ17\"],\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe://pki.sfdc.net/v1/service=ingressgateway/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http://sfdc.co/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https://git.soma.salesforce.com/services/sfdc-bazel/blob/main/projects/services/ast/astciservice/src/main/java/com/salesforce/ast/cert/MTLSIdentityExtractor.java#L36\",\"invitees\":[\"WJH7Y437A\",\"WFSU4RPK6\",\"U02TV6Y55LJ\",\"W012H8JMZ4H\",\"U04E29LRM6W\",\"WB39V8J3G\",\"WARC8Q3GA\",\"U064K733PN0\"],\"severity\":\"Sev1\",\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"teamExternalId\":\"a00EE00000c325vYAA\",\"origin\":\"CustomerInternal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CT6U3FZ17/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"]}}"} 2025-03-14T18:45:55.458519+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977955279,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:45:55.458523+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977955458,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"}"} 2025-03-14T18:45:55.481973+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977955481,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 42054333-1caf-49ea-818e-a6e44100cf29"} 2025-03-14T18:45:55.484245+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977955484,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 42054333-1caf-49ea-818e-a6e44100cf29 - []"} 2025-03-14T18:45:55.484398+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977955484,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 42054333-1caf-49ea-818e-a6e44100cf29"} 2025-03-14T18:45:55.485762+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977955485,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 42054333-1caf-49ea-818e-a6e44100cf29 - []"} 2025-03-14T18:45:55.596484+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977955596,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 42054333-1caf-49ea-818e-a6e44100cf29"} 2025-03-14T18:45:55.596597+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977955596,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 42054333-1caf-49ea-818e-a6e44100cf29"} 2025-03-14T18:45:55.598376+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977955598,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 42054333-1caf-49ea-818e-a6e44100cf29 - []"} 2025-03-14T18:45:55.600086+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977955599,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 42054333-1caf-49ea-818e-a6e44100cf29"} 2025-03-14T18:45:55.601513+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977955601,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 42054333-1caf-49ea-818e-a6e44100cf29 - []"} 2025-03-14T18:45:55.611053+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977955610,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-incident-created-without-slack-channel for payload : {\"createdAt\":\"2025-03-14T18:45:55.458Z\",\"user\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"name\":\"Hanumantha Bandi\",\"email\":\"hanumanth.bandi@salesforce.com\"},\"incident\":{\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe://pki.sfdc.net/v1/service=ingressgateway/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http://sfdc.co/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https://git.soma.salesforce.com/services/sfdc-bazel/blob/main/projects/services/ast/astciservice/src/main/java/com/salesforce/ast/cert/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:55.304Z\",\"severity\":\"Sev1\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CT6U3FZ17/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:55.304Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"modifiedAt\":\"2025-03-14T18:45:55.304Z\",\"createdBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"modifiedBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"id\":\"ef8bd76c-d63d-456d-badc-8345e196f127\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"scrumTeamId\":\"a00EE00000c325vYAA\",\"team\":\"AST-Transformers\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"WJH7Y437A\",\"WFSU4RPK6\",\"U02TV6Y55LJ\",\"W012H8JMZ4H\",\"U04E29LRM6W\",\"WB39V8J3G\",\"WARC8Q3GA\",\"U064K733PN0\"],\"channels\":[\"CT6U3FZ17\"],\"inviteBots\":[]},\"eventObj\":{\"isPrivateChannel\":false},\"requestId\":\"c7ddf6b0-7796-1726-d5a8-a04b844a54c0\",\"client\":\"icc-slack-app\"}"} 2025-03-14T18:45:55.611054+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977955481,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:45:55.611055+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977955610,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-incident-created-without-slack-channel - undefined"} 2025-03-14T18:45:55.611057+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977955611,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"} 2025-03-14T18:45:55.611062+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977955611,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"} 2025-03-14T18:45:55.611304+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977955611,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:45:55.611306+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977955611,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key '42054333-1caf-49ea-818e-a6e44100cf29' to topic 'incident': {\"createdAt\":\"2025-03-14T18:45:55.458Z\",\"user\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"name\":\"Hanumantha Bandi\",\"email\":\"hanumanth.bandi@salesforce.com\"},\"incident\":{\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe://pki.sfdc.net/v1/service=ingressgateway/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http://sfdc.co/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https://git.soma.salesforce.com/services/sfdc-bazel/blob/main/projects/services/ast/astciservice/src/main/java/com/salesforce/ast/cert/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:55.304Z\",\"severity\":\"Sev1\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CT6U3FZ17/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:55.304Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"modifiedAt\":\"2025-03-14T18:45:55.304Z\",\"createdBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"modifiedBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"id\":\"ef8bd76c-d63d-456d-badc-8345e196f127\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"scrumTeamId\":\"a00EE00000c325vYAA\",\"team\":\"AST-Transformers\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"WJH7Y437A\",\"WFSU4RPK6\",\"U02TV6Y55LJ\",\"W012H8JMZ4H\",\"U04E29LRM6W\",\"WB39V8J3G\",\"WARC8Q3GA\",\"U064K733PN0\"],\"channels\":[\"CT6U3FZ17\"],\"inviteBots\":[]},\"eventObj\":{\"isPrivateChannel\":false},\"requestId\":\"c7ddf6b0-7796-1726-d5a8-a04b844a54c0\",\"client\":\"icc-slack-app\"}"} 2025-03-14T18:45:55.611352+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977955611,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key '42054333-1caf-49ea-818e-a6e44100cf29' to Kafka topic 'incident'"} 2025-03-14T18:45:55.611352+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977955611,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-incident-created-without-slack-channel - undefined"} 2025-03-14T18:45:55.611385+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977955611,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.18624799698591232\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"} 2025-03-14T18:45:55.611386+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977955611,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.18624799698591232\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"} 2025-03-14T18:45:55.611654+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977955611,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T18:45:55.612070+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977955611,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:45:55.612072+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977955612,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': 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49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977955785,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:45:55.785737+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977955785,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 42054333-1caf-49ea-818e-a6e44100cf29"} 2025-03-14T18:45:55.787702+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977955787,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 42054333-1caf-49ea-818e-a6e44100cf29 - []"} 2025-03-14T18:45:55.787831+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977955787,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 42054333-1caf-49ea-818e-a6e44100cf29"} 2025-03-14T18:45:55.789215+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977955788,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 42054333-1caf-49ea-818e-a6e44100cf29 - []"} 2025-03-14T18:45:58.076533+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977957042,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:45:58.076536+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977958076,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:45:58.076736+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977958076,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 42054333-1caf-49ea-818e-a6e44100cf29"} 2025-03-14T18:45:58.078708+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977958078,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 42054333-1caf-49ea-818e-a6e44100cf29 - []"} 2025-03-14T18:45:58.078837+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977958078,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 42054333-1caf-49ea-818e-a6e44100cf29"} 2025-03-14T18:45:58.080244+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977958080,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 42054333-1caf-49ea-818e-a6e44100cf29 - []"} 2025-03-14T18:45:58.179303+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977958178,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources 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49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977958182,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 42054333-1caf-49ea-818e-a6e44100cf29"} 2025-03-14T18:45:58.184489+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977958184,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 42054333-1caf-49ea-818e-a6e44100cf29 - []"} 2025-03-14T18:45:58.190131+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977958190,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing 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{"level":20,"time":1741977988115,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - bullmq-job-completed - undefined"} 2025-03-14T18:46:28.115407+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977988115,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T18:46:28.115412+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977988115,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': 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{"level":20,"time":1741977988115,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - bullmq-job-completed - undefined"} 2025-03-14T18:46:28.115604+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977988115,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.08032000064849854\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T18:46:28.115609+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977988115,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.08032000064849854\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T18:46:28.115887+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977988115,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T18:46:28.116017+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977988115,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Worker. (src/service/bullmq/queue.egress.handler.ts:243:16)","msg":"[BullMQ] Job with id reminders-42054333-1caf-49ea-818e-a6e44100cf29-b2a24085-0293-46fb-a342-7ae05c06e696 completed"} 2025-03-14T18:46:28.225544+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741977988115,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:46:28.225549+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741977988225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14613057536,\"uptime\":1797363.61,\"totalMem\":16484134912,\"loadavg\":[0.11,0.09,0.07],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11489500,\"nice\":4920,\"sys\":1450050,\"idle\":1781517990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11216630,\"nice\":3430,\"sys\":1441340,\"idle\":1782298140,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11410390,\"nice\":2660,\"sys\":1411150,\"idle\":1782216040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11689400,\"nice\":2960,\"sys\":1446070,\"idle\":1781363670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11157140,\"nice\":4030,\"sys\":1408410,\"idle\":1782531530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11288200,\"nice\":3610,\"sys\":1459990,\"idle\":1782233370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11223410,\"nice\":2820,\"sys\":1423170,\"idle\":1782406710,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11162410,\"nice\":2480,\"sys\":1443300,\"idle\":1782247600,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6287,\"sum\":59452}}}"} 2025-03-14T18:46:56.770570+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978016378,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:46:56.770579+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978016770,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:46:56.771176+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978016770,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T18:46:56.773137+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978016772,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T18:46:56.773140+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978016770,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]"} 2025-03-14T18:46:56.773143+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978016773,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T18:46:56.773340+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978016773,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:46:19.873Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:46:56.773510+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978016773,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:46:56.773634+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978016773,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..."} 2025-03-14T18:46:56.773788+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978016773,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T18:46:56.774400+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978016773,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..."} 2025-03-14T18:46:56.775636+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978016775,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null"} 2025-03-14T18:46:56.775836+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978016775,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..."} 2025-03-14T18:46:56.776957+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978016776,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null"} 2025-03-14T18:46:56.779196+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978016778,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:46:56.781613+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978016781,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:46:56.781788+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978016781,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:46:56.784147+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978016783,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:46:56.993102+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978016778,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:46:56.993106+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978016993,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":224.82854799999998,\"method\":\"GET\",\"path\":\"/api/v1/incidents?pageSize=1000&status=New%2CInProgress%2CResolved%2CClosed%2CClosed+-+Not+Valid%2CClosed+-+Duplicate&include=problem\",\"statusCode\":200}}"} 2025-03-14T18:46:57.009196+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978017008,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:46:57.009324+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978017009,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:46:57.011464+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978017011,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:46:57.013477+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978017013,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:46:57.015130+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978017014,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:46:57.020586+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978016993,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:46:57.020592+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978017020,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":284.96516399999996,\"method\":\"GET\",\"path\":\"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T18:46:57.021612+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978017021,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1267,"method":"GET","url":"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":17224},"res":{"statusCode":200,"headers":"***"},"responseTime":285,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:46:57.036470+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978017036,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1268,"method":"GET","url":"/api/v1/incidents?pageSize=1000&status=New%2CInProgress%2CResolved%2CClosed%2CClosed+-+Not+Valid%2CClosed+-+Duplicate&include=problem","query":{"pageSize":"1000","status":"New,InProgress,Resolved,Closed,Closed - Not Valid,Closed - Duplicate","include":"problem"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":17240},"res":{"statusCode":200,"headers":"***"},"responseTime":267,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:47:28.225570+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978035137,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:47:28.225577+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978048225,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14648889344,\"uptime\":1797423.61,\"totalMem\":16484134912,\"loadavg\":[0.04,0.07,0.06],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11489930,\"nice\":4920,\"sys\":1450100,\"idle\":1781577360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11216950,\"nice\":3430,\"sys\":1441380,\"idle\":1782357600,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11411050,\"nice\":2660,\"sys\":1411210,\"idle\":1782275350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11689760,\"nice\":2960,\"sys\":1446100,\"idle\":1781423200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11157470,\"nice\":4030,\"sys\":1408450,\"idle\":1782591040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11288890,\"nice\":3610,\"sys\":1460040,\"idle\":1782292710,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11224060,\"nice\":2820,\"sys\":1423190,\"idle\":1782466050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11162860,\"nice\":2480,\"sys\":1443330,\"idle\":1782307080,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":68,\"num\":13100,\"sum\":59460}}}"} 2025-03-14T18:54:50.027977+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978489380,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:54:50.027982+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978490027,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":4.998226,\"method\":\"GET\",\"path\":\"/api/v1/users/aggarwal.n@salesforce.com\",\"statusCode\":304}}"} 2025-03-14T18:54:50.028460+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978490028,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1299,"method":"GET","url":"/api/v1/users/aggarwal.n@salesforce.com","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":41576},"res":{"statusCode":304,"headers":"***"},"responseTime":4,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:55:27.857588+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978524025,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:55:27.857592+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978527857,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":5.206907,\"method\":\"GET\",\"path\":\"/api/v1/configVars?keys=categories,rootCauses,servicesImpacted\",\"statusCode\":200}}"} 2025-03-14T18:55:27.858263+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978527857,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1305,"method":"GET","url":"/api/v1/configVars?keys=categories,rootCauses,servicesImpacted","query":{"keys":"categories,rootCauses,servicesImpacted"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":11136},"res":{"statusCode":200,"headers":"***"},"responseTime":5,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:55:27.985475+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978527857,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:55:27.985476+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978527985,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":9.421351999999999,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T18:55:27.986090+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978527985,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1306,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":11136},"res":{"statusCode":200,"headers":"***"},"responseTime":9,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:55:27.992392+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978527985,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:55:27.992393+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978527992,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":4.266678,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T18:55:27.992991+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978527992,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1307,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":11136},"res":{"statusCode":200,"headers":"***"},"responseTime":4,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:55:28.016895+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978527992,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:55:28.016896+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978528016,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":21.693832,\"method\":\"GET\",\"path\":\"/api/v1/pagerDuty/services?name=cir\",\"statusCode\":200}}"} 2025-03-14T18:55:28.017700+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978528017,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1308,"method":"GET","url":"/api/v1/pagerDuty/services?name=cir","query":{"name":"cir"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":11136},"res":{"statusCode":200,"headers":"***"},"responseTime":22,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:55:34.884599+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978534726,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:55:34.884605+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978534884,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:55:34.884973+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978534884,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T18:55:34.886422+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978534886,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T18:55:34.886423+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978534884,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]"} 2025-03-14T18:55:34.886424+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978534886,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T18:55:34.886595+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978534886,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:55:34.886724+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978534886,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:55:34.887296+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978534886,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..."} 2025-03-14T18:55:34.887442+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978534887,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T18:55:34.887567+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978534887,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..."} 2025-03-14T18:55:34.888786+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978534888,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null"} 2025-03-14T18:55:34.888933+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978534888,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..."} 2025-03-14T18:55:34.889983+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978534889,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null"} 2025-03-14T18:55:34.891701+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978534891,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:55:34.893596+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978534893,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:55:34.893710+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978534893,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:55:34.895127+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978534894,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:55:34.994858+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978534994,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:55:34.994966+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978534994,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:55:34.996590+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978534996,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:55:34.998132+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978534997,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:55:34.999839+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978534999,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:55:35.004634+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978534891,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:55:35.004635+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978535004,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":145.962897,\"method\":\"GET\",\"path\":\"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":304}}"} 2025-03-14T18:55:35.005149+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978535004,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1311,"method":"GET","url":"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":11136},"res":{"statusCode":304,"headers":"***"},"responseTime":145,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:56:27.169561+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978587169,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14643757056,\"uptime\":1797962.55,\"totalMem\":16484134912,\"loadavg\":[0.03,0.05,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11494550,\"nice\":4920,\"sys\":1450570,\"idle\":1782111010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11219890,\"nice\":3430,\"sys\":1441850,\"idle\":1782892950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11413940,\"nice\":2660,\"sys\":1411710,\"idle\":1782809790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11694720,\"nice\":2960,\"sys\":1446510,\"idle\":1781956790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11160810,\"nice\":4030,\"sys\":1408880,\"idle\":1783125640,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11293240,\"nice\":3610,\"sys\":1460590,\"idle\":1782826700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11228590,\"nice\":2820,\"sys\":1423630,\"idle\":1782999630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11166850,\"nice\":2480,\"sys\":1443770,\"idle\":1782841190,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5990,\"sum\":59602}}}"} 2025-03-14T18:56:27.169631+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978587169,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:57:17.678671+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978591112,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:57:17.678675+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978637678,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:57:17.678856+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978637678,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:57:17.681142+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978637680,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T18:57:17.681355+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978637681,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:57:17.683198+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978637682,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T18:57:17.823030+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978637822,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:57:17.823150+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978637822,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:57:17.825507+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978637825,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T18:57:17.827709+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978637827,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:57:17.829695+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978637829,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T18:57:17.837038+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978637836,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":217.658759,\"method\":\"GET\",\"path\":\"/api/v1/incidents/d9675aca-94e2-4634-b037-3245f2882d3f?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":304}}"} 2025-03-14T18:57:17.837528+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978637837,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1318,"method":"GET","url":"/api/v1/incidents/d9675aca-94e2-4634-b037-3245f2882d3f?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":55678},"res":{"statusCode":304,"headers":"***"},"responseTime":218,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:57:27.169541+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978647169,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14588092416,\"uptime\":1798022.55,\"totalMem\":16484134912,\"loadavg\":[0.07,0.06,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11494870,\"nice\":4920,\"sys\":1450630,\"idle\":1782170520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11220270,\"nice\":3430,\"sys\":1441900,\"idle\":1782952520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11414580,\"nice\":2660,\"sys\":1411790,\"idle\":1782869240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11695150,\"nice\":2960,\"sys\":1446560,\"idle\":1782016040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11161360,\"nice\":4030,\"sys\":1408960,\"idle\":1783184970,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11293730,\"nice\":3610,\"sys\":1460660,\"idle\":1782886100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11228980,\"nice\":2820,\"sys\":1423690,\"idle\":1783059050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11167100,\"nice\":2480,\"sys\":1443830,\"idle\":1782900570,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6003,\"sum\":59598}}}"} 2025-03-14T18:57:27.169596+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978647169,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:57:27.408490+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978637837,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:57:27.408492+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978647408,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":5.297974,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":304}}"} 2025-03-14T18:57:27.409017+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978647408,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1319,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":63308},"res":{"statusCode":304,"headers":"***"},"responseTime":5,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:57:27.797681+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978647408,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:57:27.797684+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978647797,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":13.776221,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":304}}"} 2025-03-14T18:57:27.798254+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978647797,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1320,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":63308},"res":{"statusCode":304,"headers":"***"},"responseTime":12,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:58:00.562663+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978648302,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:58:00.562668+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978680562,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":1.115217,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-14T18:58:00.563436+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978680563,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1322,"method":"GET","url":"/alive","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":45974},"res":{"statusCode":200,"headers":"***"},"responseTime":2,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:58:10.934210+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978680562,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:58:10.934214+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978690934,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"9f4c01ec-7d46-47d3-a3a2-2913983c8783\",\"email\":\"incidentcommandcenter@salesforce.com\",\"active\":true,\"name\":\"IncidentCommandCenter\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HtZbYAK\",\"slackUserId\":\"NOT_FOUND_SFDC\",\"createdBy\":\"sam.anderson@salesforce.com\",\"modifiedBy\":\"sam.anderson@salesforce.com\",\"createdAt\":\"2023-02-03T22:47:36.603Z\",\"modifiedAt\":\"2023-02-03T22:47:36.603Z\"}"} 2025-03-14T18:58:10.964277+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978690964,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:10.964280+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978690964,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]"} 2025-03-14T18:58:10.964838+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978690964,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T18:58:10.967331+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978690967,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T18:58:10.967332+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978690967,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T18:58:10.967530+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978690967,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:58:10.967700+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978690967,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:58:10.967843+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978690967,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..."} 2025-03-14T18:58:10.967997+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978690967,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T18:58:10.968140+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978690967,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..."} 2025-03-14T18:58:10.969438+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978690969,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null"} 2025-03-14T18:58:10.969623+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978690969,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..."} 2025-03-14T18:58:10.970740+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978690970,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null"} 2025-03-14T18:58:10.973098+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978690972,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:10.975834+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978690975,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:10.976119+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978690975,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:10.977980+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978690977,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:11.093288+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691092,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:11.093472+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691093,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:11.095718+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691095,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:11.097859+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691097,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:11.099650+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691099,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:11.116094+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691115,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-page-request for payload : {\"createdAt\":\"2025-03-14T18:58:11.115Z\",\"user\":{\"id\":\"9f4c01ec-7d46-47d3-a3a2-2913983c8783\",\"email\":\"incidentcommandcenter@salesforce.com\",\"active\":true,\"name\":\"IncidentCommandCenter\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HtZbYAK\",\"slackUserId\":\"NOT_FOUND_SFDC\",\"createdBy\":\"sam.anderson@salesforce.com\",\"modifiedBy\":\"sam.anderson@salesforce.com\",\"createdAt\":\"2023-02-03T22:47:36.603Z\",\"modifiedAt\":\"2023-02-03T22:47:36.603Z\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T18:46:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:55:16.898Z\"},\"eventObj\":{\"ok\":true,\"id\":\"da5e6680-296b-4e44-99d9-ef48e501fab8\",\"serviceId\":\"PLSMU0R\",\"serviceName\":\"CIC Comms - Trust Assistance\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Platfom events publish failures instance wide DEU124\\nSeverity: Sev1\\nSlack Channel: #icc-73030750\\nBridge URL: https://meet.google.com/vwy-oqks-npc\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\\nAdditional Details: Team - Site Reliability\\nCase - 73030750\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/vwy-oqks-npc\\nSlack Channel - icc-73030750\\nPlease join the Voice Bridge and Slack Channel\",\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\"}},\"incidentSubject\":\"Platfom events publish failures instance wide DEU124\",\"incidentDescription\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\"},\"client\":\"icc-rule-engine\"}"} 2025-03-14T18:58:11.116095+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978690972,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:58:11.116096+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691116,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-page-request - undefined"} 2025-03-14T18:58:11.116105+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691116,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-page-request\"}}"} 2025-03-14T18:58:11.116140+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691116,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-page-request\"}}"} 2025-03-14T18:58:11.116377+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978691116,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:58:11.116379+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691116,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to topic 'incident': {\"createdAt\":\"2025-03-14T18:58:11.115Z\",\"user\":{\"id\":\"9f4c01ec-7d46-47d3-a3a2-2913983c8783\",\"email\":\"incidentcommandcenter@salesforce.com\",\"active\":true,\"name\":\"IncidentCommandCenter\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HtZbYAK\",\"slackUserId\":\"NOT_FOUND_SFDC\",\"createdBy\":\"sam.anderson@salesforce.com\",\"modifiedBy\":\"sam.anderson@salesforce.com\",\"createdAt\":\"2023-02-03T22:47:36.603Z\",\"modifiedAt\":\"2023-02-03T22:47:36.603Z\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T18:46:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:55:16.898Z\"},\"eventObj\":{\"ok\":true,\"id\":\"da5e6680-296b-4e44-99d9-ef48e501fab8\",\"serviceId\":\"PLSMU0R\",\"serviceName\":\"CIC Comms - Trust Assistance\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Platfom events publish failures instance wide DEU124\\nSeverity: Sev1\\nSlack Channel: #icc-73030750\\nBridge URL: https://meet.google.com/vwy-oqks-npc\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\\nAdditional Details: Team - Site Reliability\\nCase - 73030750\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/vwy-oqks-npc\\nSlack Channel - icc-73030750\\nPlease join the Voice Bridge and Slack Channel\",\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\"}},\"incidentSubject\":\"Platfom events publish failures instance wide DEU124\",\"incidentDescription\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\"},\"client\":\"icc-rule-engine\"}"} 2025-03-14T18:58:11.116427+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978691116,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to Kafka topic 'incident'"} 2025-03-14T18:58:11.116427+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691116,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-page-request - undefined"} 2025-03-14T18:58:11.116428+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691116,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.17948800325393677\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-page-request\"}}"} 2025-03-14T18:58:11.116485+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691116,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.17948800325393677\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-page-request\"}}"} 2025-03-14T18:58:11.117325+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978691116,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T18:58:11.117517+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978691117,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"ActionMediatorService.executePageAction (src/service/action/action.mediator.service.ts:320:16)","msg":"[RuleEngine] Action PAGE for incident e66ebf71-d897-46c9-9d4f-523542f17825 completed successfully"} 2025-03-14T18:58:11.117577+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978691116,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:58:11.117578+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691117,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"9f4c01ec-7d46-47d3-a3a2-2913983c8783\",\"email\":\"incidentcommandcenter@salesforce.com\",\"active\":true,\"name\":\"IncidentCommandCenter\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HtZbYAK\",\"slackUserId\":\"NOT_FOUND_SFDC\",\"createdBy\":\"sam.anderson@salesforce.com\",\"modifiedBy\":\"sam.anderson@salesforce.com\",\"createdAt\":\"2023-02-03T22:47:36.603Z\",\"modifiedAt\":\"2023-02-03T22:47:36.603Z\"}"} 2025-03-14T18:58:11.142572+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691142,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:11.142574+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691142,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]"} 2025-03-14T18:58:11.143326+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691142,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T18:58:11.145368+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691145,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T18:58:11.145370+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691145,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T18:58:11.145559+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691145,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:58:11.145717+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978691145,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:58:11.145851+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978691145,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..."} 2025-03-14T18:58:11.146005+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691145,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T18:58:11.146575+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691145,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..."} 2025-03-14T18:58:11.147775+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691147,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null"} 2025-03-14T18:58:11.147917+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978691147,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..."} 2025-03-14T18:58:11.148980+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691148,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null"} 2025-03-14T18:58:11.150942+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691150,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:11.152998+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691152,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:11.153125+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691152,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:11.155363+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691155,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:11.253653+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691253,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:11.253730+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691253,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:11.255400+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691255,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:11.257037+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691256,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:11.258580+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691258,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:11.265490+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-scheduled-activity-executed for payload : {\"createdAt\":\"2025-03-14T18:58:11.265Z\",\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\"},\"eventObj\":{\"type\":\"PAGE\",\"message\":\"Team - Site Reliability\\nCase - 73030750\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/vwy-oqks-npc\\nSlack Channel - icc-73030750\\nPlease join the Voice Bridge and Slack Channel\",\"audience\":[{\"id\":\"PLSMU0R\",\"name\":\"CIC Comms - Trust Assistance\",\"status\":\"active\"}],\"offsetUnit\":\"m\",\"isRecurring\":false,\"offsetValue\":3,\"inheritedFromTeamConfig\":true,\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\"}},\"conditions\":{\"all\":[{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"servicesImpacted\",\"value\":[\"Core 1P\",\"Foundations\",\"Core Live on Falcon\"],\"errors\":{},\"operator\":\"arrayContainsArray\"}]},\"id\":\"09fde9f9-1313-445c-9753-618711435ebe\",\"slackChannelId\":\"C08HLMRV19U\"},\"client\":\"icc-rule-engine\"}"} 2025-03-14T18:58:11.265492+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691150,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:58:11.265492+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-scheduled-activity-executed - undefined"} 2025-03-14T18:58:11.265495+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-scheduled-activity-executed\"}}"} 2025-03-14T18:58:11.265544+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-scheduled-activity-executed\"}}"} 2025-03-14T18:58:11.265636+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978691265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:58:11.265637+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to topic 'incident': {\"createdAt\":\"2025-03-14T18:58:11.265Z\",\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\"},\"eventObj\":{\"type\":\"PAGE\",\"message\":\"Team - Site Reliability\\nCase - 73030750\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/vwy-oqks-npc\\nSlack Channel - icc-73030750\\nPlease join the Voice Bridge and Slack Channel\",\"audience\":[{\"id\":\"PLSMU0R\",\"name\":\"CIC Comms - Trust Assistance\",\"status\":\"active\"}],\"offsetUnit\":\"m\",\"isRecurring\":false,\"offsetValue\":3,\"inheritedFromTeamConfig\":true,\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\"}},\"conditions\":{\"all\":[{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"servicesImpacted\",\"value\":[\"Core 1P\",\"Foundations\",\"Core Live on Falcon\"],\"errors\":{},\"operator\":\"arrayContainsArray\"}]},\"id\":\"09fde9f9-1313-445c-9753-618711435ebe\",\"slackChannelId\":\"C08HLMRV19U\"},\"client\":\"icc-rule-engine\"}"} 2025-03-14T18:58:11.265686+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978691265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to Kafka topic 'incident'"} 2025-03-14T18:58:11.265686+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-scheduled-activity-executed - undefined"} 2025-03-14T18:58:11.265688+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.06727099418640137\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-scheduled-activity-executed\"}}"} 2025-03-14T18:58:11.265717+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.06727099418640137\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-scheduled-activity-executed\"}}"} 2025-03-14T18:58:11.265979+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978691265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T18:58:11.275408+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978691275,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"ActionService.runOnJobCompletion (src/service/action/action.service.ts:109:12)","msg":"[RuleEngine] Rule executed for incident: e66ebf71-d897-46c9-9d4f-523542f17825 and Action type: PAGE"} 2025-03-14T18:58:12.108227+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978691998,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:58:12.108231+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692108,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:12.108658+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692108,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T18:58:12.110388+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692110,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T18:58:12.110424+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692108,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]"} 2025-03-14T18:58:12.110425+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692110,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T18:58:12.110573+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692110,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:58:12.110702+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978692110,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:58:12.110815+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978692110,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..."} 2025-03-14T18:58:12.110945+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692110,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T18:58:12.111077+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692110,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..."} 2025-03-14T18:58:12.112310+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692112,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null"} 2025-03-14T18:58:12.112467+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978692112,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..."} 2025-03-14T18:58:12.113522+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692113,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null"} 2025-03-14T18:58:12.115414+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692115,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:12.117546+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692117,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:12.117681+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692117,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:12.119376+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692119,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:12.308990+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692308,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:12.309110+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692308,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:12.310942+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692310,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:12.312744+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692312,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:12.314372+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692314,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:12.320557+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692115,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:58:12.320560+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692320,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":238.794026,\"method\":\"GET\",\"path\":\"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T18:58:12.321829+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978692321,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1324,"method":"GET","url":"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":37052},"res":{"statusCode":200,"headers":"***"},"responseTime":239,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:58:12.868356+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978692320,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:58:12.868360+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692868,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:12.868735+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692868,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T18:58:12.870492+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692870,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T18:58:12.870493+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692868,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]"} 2025-03-14T18:58:12.870494+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692870,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T18:58:12.870674+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692870,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:58:12.870817+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978692870,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:58:12.871000+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978692870,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..."} 2025-03-14T18:58:12.871142+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692870,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T18:58:12.871274+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692871,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..."} 2025-03-14T18:58:12.872490+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692872,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null"} 2025-03-14T18:58:12.872671+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978692872,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..."} 2025-03-14T18:58:12.873763+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692873,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null"} 2025-03-14T18:58:12.875950+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692875,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:12.878513+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692878,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:12.878672+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692878,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:12.880406+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692880,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:13.016689+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693016,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:13.016795+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693016,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:13.018459+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693018,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:13.020065+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693019,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:13.021552+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693021,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:13.026317+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978692875,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:58:13.026318+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693026,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":192.95154499999998,\"method\":\"GET\",\"path\":\"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":304}}"} 2025-03-14T18:58:13.026804+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978693026,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1325,"method":"GET","url":"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":37052},"res":{"statusCode":304,"headers":"***"},"responseTime":193,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:58:13.130333+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978693026,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:58:13.130335+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693130,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:13.130836+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693130,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T18:58:13.132465+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693132,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T18:58:13.132466+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693130,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]"} 2025-03-14T18:58:13.132467+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693132,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T18:58:13.132643+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693132,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:58:13.132771+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978693132,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:58:13.132893+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978693132,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..."} 2025-03-14T18:58:13.133023+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693132,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T18:58:13.133138+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693133,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..."} 2025-03-14T18:58:13.134314+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693134,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null"} 2025-03-14T18:58:13.134452+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978693134,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..."} 2025-03-14T18:58:13.135497+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693135,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null"} 2025-03-14T18:58:13.137669+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693137,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:13.139763+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693139,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:13.139888+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693139,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:13.141490+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693141,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:13.274275+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693273,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:13.274426+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693274,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:13.276892+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693275,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:13.278745+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693278,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:13.280206+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693280,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:13.284858+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693137,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:58:13.284859+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978693284,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":180.87448999999998,\"method\":\"GET\",\"path\":\"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":304}}"} 2025-03-14T18:58:13.285351+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978693285,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1326,"method":"GET","url":"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":37052},"res":{"statusCode":304,"headers":"***"},"responseTime":181,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:58:15.161198+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978693586,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:58:15.161201+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695161,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:15.161569+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695161,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T18:58:15.163135+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695162,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T18:58:15.163152+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695161,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]"} 2025-03-14T18:58:15.163153+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695163,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T18:58:15.163306+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695163,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:58:15.163436+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978695163,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:58:15.163541+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978695163,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..."} 2025-03-14T18:58:15.163664+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695163,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T18:58:15.163803+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695163,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..."} 2025-03-14T18:58:15.164988+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695164,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null"} 2025-03-14T18:58:15.165130+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978695164,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..."} 2025-03-14T18:58:15.166616+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695166,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null"} 2025-03-14T18:58:15.168525+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695168,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:15.170557+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695170,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:15.170673+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695170,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:15.172134+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695171,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:15.286719+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695286,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:15.286814+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695286,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:15.288432+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695288,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:15.289933+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695289,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:15.291373+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695291,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:15.296000+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695168,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:58:15.296006+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695295,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":160.692277,\"method\":\"GET\",\"path\":\"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":304}}"} 2025-03-14T18:58:15.296557+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978695296,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1328,"method":"GET","url":"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":37052},"res":{"statusCode":304,"headers":"***"},"responseTime":161,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:58:15.463395+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978695296,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:58:15.463399+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695463,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:15.463808+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695463,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T18:58:15.465395+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695465,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T18:58:15.465407+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695463,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]"} 2025-03-14T18:58:15.465408+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695465,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T18:58:15.465569+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695465,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:58:15.465701+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978695465,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:58:15.465814+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978695465,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..."} 2025-03-14T18:58:15.465939+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695465,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T18:58:15.466061+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695465,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..."} 2025-03-14T18:58:15.467257+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695467,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null"} 2025-03-14T18:58:15.467391+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978695467,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..."} 2025-03-14T18:58:15.468421+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695468,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null"} 2025-03-14T18:58:15.470430+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695470,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:15.472492+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695472,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:15.472611+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695472,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:15.474062+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695473,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:15.585657+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695585,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:15.585753+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695585,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:15.587317+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695587,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:15.588818+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695588,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:15.590260+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695590,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:15.594844+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695470,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:58:15.594846+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695594,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":156.91905,\"method\":\"GET\",\"path\":\"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":304}}"} 2025-03-14T18:58:15.595325+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978695595,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1329,"method":"GET","url":"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":37052},"res":{"statusCode":304,"headers":"***"},"responseTime":157,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:58:15.801347+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978695594,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:58:15.801350+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978695801,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[incident.controller.getInternalCommsRecipients] request"} 2025-03-14T18:58:15.901259+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":50,"time":1741978695900,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"TeamService.getScrumTeamBySfid (src/service/team/team.service.ts:118:16)","msg":"Unable to retrieve team a00EE00000cJunBYAS from salesforce"} 2025-03-14T18:58:15.962971+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978695962,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:69:12)","msg":"[SlackService.getChannelNameById] Cache miss for Slack Channel: C05T2A3C319"} 2025-03-14T18:58:16.554578+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978696554,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:69:12)","msg":"[SlackService.getChannelNameById] Cache miss for Slack Channel: C01QH2MLR7H"} 2025-03-14T18:58:16.674097+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978696673,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[incident.controller.getInternalCommsRecipients] result"} 2025-03-14T18:58:16.674103+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978696673,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message 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{"level":30,"time":1741978696674,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:58:26.397505+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978706397,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":462.204205,\"method\":\"GET\",\"path\":\"/api/v1/scrumTeams/membership/005EE000001NYI9YAO\",\"statusCode\":304}}"} 2025-03-14T18:58:26.398650+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] 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2025-03-14T19:00:27.169589+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978827169,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14580686848,\"uptime\":1798202.55,\"totalMem\":16484134912,\"loadavg\":[0.02,0.04,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11496110,\"nice\":4920,\"sys\":1450790,\"idle\":1782348840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11221510,\"nice\":3430,\"sys\":1442040,\"idle\":1783131030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11416210,\"nice\":2660,\"sys\":1411960,\"idle\":1783047310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:01:41.424211+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978901424,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:01:41.426612+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978901426,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T19:01:41.428914+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978901428,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:01:41.431039+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978901430,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T19:01:41.435129+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978901434,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:01:41.435545+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741978901435,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-rest'"} 2025-03-14T19:01:41.435557+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978901435,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:01:41.426Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray 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user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C0449P2SUFL\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"bc65bc04-54e5-4001-b143-7bc3a33f8681\",\"sequenceNumber\":3}}"} 2025-03-14T19:01:41.435557+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978901435,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T19:01:41.435560+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978901435,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T19:01:41.435767+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978901435,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:01:41.435884+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978901435,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-internal-comms-response"} 2025-03-14T19:01:41.436902+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741978901436,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"InternalCommsEventProcessor.processEvent (src/kafka/processor/iccRest/internalCommsEventProcessor.ts:22:12)","msg":" Handle process event icc-internal-comms-response in CommsEventProcessor for payload : {\"createdAt\":\"2025-03-14T19:01:41.426Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard 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user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray 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2025-03-14T19:09:28.257540+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741979308257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:09:28.257545+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741979368257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14636716032,\"uptime\":1798743.64,\"totalMem\":16484134912,\"loadavg\":[0.04,0.07,0.05],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11500700,\"nice\":4920,\"sys\":1451200,\"idle\":1782884260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2.90GHz\",\"speed\":0,\"times\":{\"user\":11236040,\"nice\":2820,\"sys\":1424720,\"idle\":1784310060,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11176620,\"nice\":2480,\"sys\":1444750,\"idle\":1784149240,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6024,\"sum\":59595}}}"} 2025-03-14T19:22:02.597192+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980122597,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T19:22:02.598652+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980122598,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T19:22:27.173530+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980147173,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14647205888,\"uptime\":1799522.55,\"totalMem\":16484134912,\"loadavg\":[0.01,0.04,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11506370,\"nice\":4920,\"sys\":1451890,\"idle\":1783655250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11229170,\"nice\":3430,\"sys\":1443090,\"idle\":1784440240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11424300,\"nice\":2660,\"sys\":1412990,\"idle\":1784356010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11704520,\"nice\":2960,\"sys\":1447710,\"idle\":1783502160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11171400,\"nice\":4030,\"sys\":1410070,\"idle\":1784671330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11303960,\"nice\":3610,\"sys\":1461970,\"idle\":1784372370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11237000,\"nice\":2820,\"sys\":1424920,\"idle\":1784547110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11178320,\"nice\":2480,\"sys\":1444950,\"idle\":1784385660,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6002,\"sum\":59594}}}"} 2025-03-14T19:22:27.173596+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980147173,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:23:27.173529+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980207173,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14583701504,\"uptime\":1799582.55,\"totalMem\":16484134912,\"loadavg\":[0,0.03,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11507450,\"nice\":4920,\"sys\":1451950,\"idle\":1783714460,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11229610,\"nice\":3430,\"sys\":1443150,\"idle\":1784499790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11424810,\"nice\":2660,\"sys\":1413020,\"idle\":1784415520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11704710,\"nice\":2960,\"sys\":1447750,\"idle\":1783561700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11171790,\"nice\":4030,\"sys\":1410150,\"idle\":1784730690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11304790,\"nice\":3610,\"sys\":1462020,\"idle\":1784431660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11237410,\"nice\":2820,\"sys\":1424990,\"idle\":1784606630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11178720,\"nice\":2480,\"sys\":1444990,\"idle\":1784445100,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5992,\"sum\":59601}}}"} 2025-03-14T19:23:27.173610+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980207173,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:24:27.173517+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980267173,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14645751808,\"uptime\":1799642.55,\"totalMem\":16484134912,\"loadavg\":[0.08,0.05,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11507880,\"nice\":4920,\"sys\":1451990,\"idle\":1783773850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11230250,\"nice\":3430,\"sys\":1443200,\"idle\":1784559250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11425330,\"nice\":2660,\"sys\":1413050,\"idle\":1784475070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11705250,\"nice\":2960,\"sys\":1447810,\"idle\":1783621200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11172170,\"nice\":4030,\"sys\":1410190,\"idle\":1784790180,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11305270,\"nice\":3610,\"sys\":1462050,\"idle\":1784491160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11238000,\"nice\":2820,\"sys\":1425050,\"idle\":1784666060,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11179490,\"nice\":2480,\"sys\":1445050,\"idle\":1784504550,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5988,\"sum\":59607}}}"} 2025-03-14T19:24:27.173592+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980267173,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:25:28.257510+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980316635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:25:28.257515+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980328257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14648250368,\"uptime\":1799703.64,\"totalMem\":16484134912,\"loadavg\":[0.03,0.04,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11508550,\"nice\":4920,\"sys\":1452050,\"idle\":1783834230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11230480,\"nice\":3430,\"sys\":1443230,\"idle\":1784619950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11425510,\"nice\":2660,\"sys\":1413090,\"idle\":1784535670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11705460,\"nice\":2960,\"sys\":1447870,\"idle\":1783681910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11173110,\"nice\":4030,\"sys\":1410230,\"idle\":1784850850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11305580,\"nice\":3610,\"sys\":1462120,\"idle\":1784551790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11238220,\"nice\":2820,\"sys\":1425110,\"idle\":1784726550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11179700,\"nice\":2480,\"sys\":1445080,\"idle\":1784565150,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6035,\"sum\":59585}}}"} 2025-03-14T19:25:53.850090+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980352673,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:25:53.850100+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980353849,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:25:53.850506+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980353850,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T19:25:53.852031+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980353851,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T19:25:53.852033+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980353850,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]"} 2025-03-14T19:25:53.852035+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980353851,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T19:25:53.852220+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980353852,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T19:22:17.569Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":false,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T19:22:19.092Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T19:25:53.852397+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980353852,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":false,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T19:22:19.092Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T19:25:53.852525+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980353852,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..."} 2025-03-14T19:25:53.852688+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980353852,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T19:25:53.852882+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980353852,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..."} 2025-03-14T19:25:53.854078+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980353853,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null"} 2025-03-14T19:25:53.854236+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980353854,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":false,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T19:22:19.092Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..."} 2025-03-14T19:25:53.855312+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980353855,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null"} 2025-03-14T19:25:53.857239+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980353857,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:25:53.859354+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980353859,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:25:53.859488+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980353859,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:25:53.861037+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980353860,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:25:53.991666+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980353991,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:25:53.991747+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980353991,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:25:53.993521+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980353993,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:25:53.995189+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980353994,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:25:53.996816+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980353996,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:25:54.003048+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980353857,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T19:25:54.003049+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980354002,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":190.009765,\"method\":\"GET\",\"path\":\"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T19:25:54.005052+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980354004,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1392,"method":"GET","url":"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":30778},"res":{"statusCode":200,"headers":"***"},"responseTime":191,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:26:27.173531+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980387173,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14650343424,\"uptime\":1799762.55,\"totalMem\":16484134912,\"loadavg\":[0.14,0.06,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11508900,\"nice\":4920,\"sys\":1452130,\"idle\":1783892540,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11230750,\"nice\":3430,\"sys\":1443270,\"idle\":1784678300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11425740,\"nice\":2660,\"sys\":1413120,\"idle\":1784594150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11705790,\"nice\":2960,\"sys\":1447940,\"idle\":1783740430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11174080,\"nice\":4030,\"sys\":1410270,\"idle\":1784909230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11306150,\"nice\":3610,\"sys\":1462210,\"idle\":1784610070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11238470,\"nice\":2820,\"sys\":1425170,\"idle\":1784784920,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11179930,\"nice\":2480,\"sys\":1445110,\"idle\":1784623560,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5990,\"sum\":59604}}}"} 2025-03-14T19:26:27.173599+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980387173,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:27:08.489490+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428489,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:27:08.489588+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980428288,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:27:08.489590+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980428489,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-scheduled-activity-executed' for consumer group='icc-rest'"} 2025-03-14T19:27:08.489618+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428489,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:27:08.438Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\"},\"eventObj\":{\"type\":\"PAGE\",\"message\":\"Team - AAG Incident Response\\nCase - 73029614\\nSeverity - Sev2\\nVoice Bridge - https://meet.google.com/owh-inkc-coi\\nSlack Channel - icc-73029614\\nYou have been paged for a Sev2 GovCloud incident that's lasted longer than 90 minutes, please join the bridge.\",\"audience\":[{\"id\":\"PE21PIW\",\"name\":\"GovCloud SR Management\",\"status\":\"active\"}],\"offsetUnit\":\"m\",\"isRecurring\":false,\"offsetValue\":90,\"inheritedFromTeamConfig\":true,\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"additionalInfo\":{\"rule\":{\"name\":\"Sev2 Incident SR Management Page\"}},\"conditions\":{\"all\":[{\"fact\":\"severity\",\"value\":\"Sev2\",\"errors\":{},\"operator\":\"equal\"}]},\"id\":\"ef26a507-e654-4eb4-81e3-2b20f253f0cc\",\"slackChannelId\":\"C08HC7YFZ9V\"},\"client\":\"icc-rule-engine\"}"} 2025-03-14T19:27:08.489620+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428489,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-executed\"}}"} 2025-03-14T19:27:08.489654+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428489,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-executed\"}}"} 2025-03-14T19:27:08.489854+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428489,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:27:08.489962+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428489,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-scheduled-activity-executed"} 2025-03-14T19:27:08.490056+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428489,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-scheduled-activity-executed schema, filtered out"} 2025-03-14T19:27:08.490717+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980428490,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-scheduled-activity-executed finished"} 2025-03-14T19:27:08.673437+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428673,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:27:08.673836+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980428489,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:27:08.673837+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980428673,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-rest'"} 2025-03-14T19:27:08.673907+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428673,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:27:08.658Z\",\"user\":{\"id\":\"9f4c01ec-7d46-47d3-a3a2-2913983c8783\",\"email\":\"incidentcommandcenter@salesforce.com\",\"active\":true,\"name\":\"IncidentCommandCenter\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HtZbYAK\",\"slackUserId\":\"NOT_FOUND_SFDC\",\"createdBy\":\"sam.anderson@salesforce.com\",\"modifiedBy\":\"sam.anderson@salesforce.com\",\"createdAt\":\"2023-02-03T22:47:36.603Z\",\"modifiedAt\":\"2023-02-03T22:47:36.603Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"id\":\"abd0d5f9-1a8a-4a3b-9818-2c9a6312fa9a\",\"serviceId\":\"PE21PIW\",\"serviceName\":\"GovCloud SR Management\",\"serviceLink\":\"https://salesforce.pagerduty.com/service-directory/PE21PIW\",\"responderName\":\"Jessica Repp\",\"responderId\":\"P6WHS12\",\"responderLink\":\"https://salesforce.pagerduty.com/users/P6WHS12\",\"incidentNumber\":\"14012846\",\"incidentTitle\":\"Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"incidentDetails\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\nSeverity: Sev2\\nSlack Channel: #icc-73029614\\nBridge URL: https://meet.google.com/owh-inkc-coi\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: Team - AAG Incident Response\\nCase - 73029614\\nSeverity - Sev2\\nVoice Bridge - https://meet.google.com/owh-inkc-coi\\nSlack Channel - icc-73029614\\nYou have been paged for a Sev2 GovCloud incident that's lasted longer than 90 minutes, please join the bridge.\",\"incidentLink\":\"https://salesforce.pagerduty.com/incidents/Q1WC6U850SFEVX\",\"success\":true,\"pageTimestamp\":\"2025-03-14T19:27:08.604Z\",\"pdData\":{\"incident\":{\"incident_number\":14012846,\"title\":\"Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"created_at\":\"2025-03-14T19:27:08Z\",\"updated_at\":\"2025-03-14T19:27:08Z\",\"status\":\"triggered\",\"incident_key\":\"57179194007f4ee8ab667e6adafb227e\",\"service\":{\"id\":\"PE21PIW\",\"type\":\"service_reference\",\"summary\":\"GovCloud SR Management\",\"self\":\"https://api.pagerduty.com/services/PE21PIW\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PE21PIW\"},\"assignments\":[{\"at\":\"2025-03-14T19:27:08Z\",\"assignee\":{\"id\":\"P6WHS12\",\"type\":\"user_reference\",\"summary\":\"Jessica Repp\",\"self\":\"https://api.pagerduty.com/users/P6WHS12\",\"html_url\":\"https://salesforce.pagerduty.com/users/P6WHS12\"}}],\"assigned_via\":\"escalation_policy\",\"last_status_change_at\":\"2025-03-14T19:27:08Z\",\"resolved_at\":null,\"first_trigger_log_entry\":{\"id\":\"ROLMUFKA87BY3UHW92FVR6R47N\",\"type\":\"trigger_log_entry_reference\",\"summary\":\"Triggered through the website.\",\"self\":\"https://api.pagerduty.com/log_entries/ROLMUFKA87BY3UHW92FVR6R47N\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q1WC6U850SFEVX/log_entries/ROLMUFKA87BY3UHW92FVR6R47N\"},\"alert_counts\":{\"all\":0,\"triggered\":0,\"resolved\":0},\"is_mergeable\":true,\"incident_type\":{\"name\":\"incident_default\"},\"escalation_policy\":{\"id\":\"P1TX0MQ\",\"type\":\"escalation_policy_reference\",\"summary\":\"GovCloud - Site Reliability Management\",\"self\":\"https://api.pagerduty.com/escalation_policies/P1TX0MQ\",\"html_url\":\"https://salesforce.pagerduty.com/escalation_policies/P1TX0MQ\"},\"teams\":[{\"id\":\"P0T0PHE\",\"type\":\"team_reference\",\"summary\":\"GovCloud SR Management\",\"self\":\"https://api.pagerduty.com/teams/P0T0PHE\",\"html_url\":\"https://salesforce.pagerduty.com/teams/P0T0PHE\"}],\"impacted_services\":[{\"id\":\"PE21PIW\",\"type\":\"service_reference\",\"summary\":\"GovCloud SR Management\",\"self\":\"https://api.pagerduty.com/services/PE21PIW\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PE21PIW\"}],\"pending_actions\":[{\"type\":\"escalate\",\"at\":\"2025-03-14T19:37:08Z\"},{\"type\":\"resolve\",\"at\":\"2025-03-15T19:27:08Z\"}],\"acknowledgements\":[],\"basic_alert_grouping\":null,\"alert_grouping\":null,\"last_status_change_by\":{\"id\":\"PE21PIW\",\"type\":\"service_reference\",\"summary\":\"GovCloud SR Management\",\"self\":\"https://api.pagerduty.com/services/PE21PIW\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PE21PIW\"},\"priority\":null,\"incidents_responders\":[],\"responder_requests\":[],\"subscriber_requests\":[],\"urgency\":\"high\",\"id\":\"Q1WC6U850SFEVX\",\"type\":\"incident\",\"summary\":\"[#14012846] Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"self\":\"https://api.pagerduty.com/incidents/Q1WC6U850SFEVX\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q1WC6U850SFEVX\",\"body\":{\"details\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\nSeverity: Sev2\\nSlack Channel: #icc-73029614\\nBridge URL: https://meet.google.com/owh-inkc-coi\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: Team - AAG Incident Response\\nCase - 73029614\\nSeverity - Sev2\\nVoice Bridge - https://meet.google.com/owh-inkc-coi\\nSlack Channel - icc-73029614\\nYou have been paged for a Sev2 GovCloud incident that's lasted longer than 90 minutes, please join the bridge.\"}}},\"responderEmail\":\"jrepp@salesforce.com\"}}"} 2025-03-14T19:27:08.673909+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428673,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}"} 2025-03-14T19:27:08.673928+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428673,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}"} 2025-03-14T19:27:08.674144+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428673,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:27:08.674268+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428674,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-page-response"} 2025-03-14T19:27:08.682158+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980428673,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:27:08.682160+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428682,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T19:27:08.682362+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428682,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:27:08.684568+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428684,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T19:27:08.684716+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428684,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:27:08.686471+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428686,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T19:27:08.688077+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428687,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"PageEventProcessor.processEvent (src/kafka/processor/iccRest/pageEventProcessor.ts:22:16)","msg":"[handleEvent] icc-page-response for incident id: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:27:08.706440+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980428706,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"PageService.storePageResponseJson (src/service/pd/page.service.ts:185:12)","msg":"Storing page response for incident d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:27:08.714890+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980428714,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"PageService.storePageResponseJson (src/service/pd/page.service.ts:195:12)","msg":"Storing page response for incident d9675aca-94e2-4634-b037-3245f2882d3f finished"} 2025-03-14T19:27:08.715971+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980428715,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"PageService.inviteResponderToChannelByEmail (src/service/pd/page.service.ts:60:14)","msg":"Adding jrepp@salesforce.com to slack channel: C08HC7YFZ9V"} 2025-03-14T19:27:08.716162+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428716,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-slack-channel-invite-users for payload : {\"createdAt\":\"2025-03-14T19:27:08.715Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"users\":[\"WAXKL4G85\"]}}"} 2025-03-14T19:27:08.716179+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428716,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-slack-channel-invite-users - undefined"} 2025-03-14T19:27:08.716180+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428716,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T19:27:08.716226+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428716,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T19:27:08.716348+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980428716,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:27:08.716351+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428716,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'd9675aca-94e2-4634-b037-3245f2882d3f' to topic 'incident': {\"createdAt\":\"2025-03-14T19:27:08.715Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"users\":[\"WAXKL4G85\"]}}"} 2025-03-14T19:27:08.716376+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980428716,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'd9675aca-94e2-4634-b037-3245f2882d3f' to Kafka topic 'incident'"} 2025-03-14T19:27:08.716377+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428716,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-slack-channel-invite-users - undefined"} 2025-03-14T19:27:08.716387+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428716,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.0733719989657402\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T19:27:08.716418+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428716,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.0733719989657402\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T19:27:08.716583+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980428716,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T19:27:08.717093+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980428716,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-page-response finished"} 2025-03-14T19:27:08.726204+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428726,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:27:08.726322+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980428716,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:27:08.726323+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980428726,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-rest'"} 2025-03-14T19:27:08.726336+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428726,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:27:08.715Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"users\":[\"WAXKL4G85\"]}}"} 2025-03-14T19:27:08.726368+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428726,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T19:27:08.726388+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428726,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T19:27:08.726543+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428726,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:27:08.726641+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428726,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users"} 2025-03-14T19:27:08.726727+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980428726,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-slack-channel-invite-users schema, filtered out"} 2025-03-14T19:27:08.726815+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980428726,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users finished"} 2025-03-14T19:27:28.257545+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980446090,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:27:28.257550+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980448257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14652514304,\"uptime\":1799823.64,\"totalMem\":16484134912,\"loadavg\":[0.12,0.06,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11510060,\"nice\":4920,\"sys\":1452170,\"idle\":1783953000,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11231470,\"nice\":3430,\"sys\":1443340,\"idle\":1784738740,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11426000,\"nice\":2660,\"sys\":1413200,\"idle\":1784654820,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11706110,\"nice\":2960,\"sys\":1448000,\"idle\":1783800990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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(src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T19:28:39.951285+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980519951,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:28:39.951432+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980519951,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:28:39.953447+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980519953,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T19:28:39.955772+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980519955,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":96.66033,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08HC7YFZ9V\",\"statusCode\":200}}"} 2025-03-14T19:28:39.956394+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980519956,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1423,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08HC7YFZ9V","query":{"slackChannelId":"C08HC7YFZ9V"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":53296},"res":{"statusCode":200,"headers":"***"},"responseTime":97,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:28:40.235185+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980520234,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:28:40.235410+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980520170,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:28:40.235411+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980520235,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-call-joined' for consumer group='icc-rest'"} 2025-03-14T19:28:40.235452+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980520235,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:28:40.169Z\",\"user\":{\"id\":\"8763d3a8-8472-4556-9cd7-df3690b78dbf\",\"email\":\"jrepp@salesforce.com\",\"active\":true,\"name\":\"Jessica Repp\",\"firstName\":\"Jessica\",\"lastName\":\"Repp\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000029o1PIAQ\",\"slackUserId\":\"WAXKL4G85\",\"createdBy\":\"jrepp@salesforce.com\",\"modifiedBy\":\"jrepp@salesforce.com\",\"createdAt\":\"2022-04-05T18:38:23.655Z\",\"modifiedAt\":\"2022-04-05T18:38:23.655Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"serviceName\":\"GovCloud SR Management\",\"onCallJoinedTimestamp\":\"2025-03-14T19:28:39.987Z\",\"onBehalfOf\":{\"id\":\"8763d3a8-8472-4556-9cd7-df3690b78dbf\",\"email\":\"jrepp@salesforce.com\",\"active\":true,\"name\":\"Jessica Repp\",\"firstName\":\"Jessica\",\"lastName\":\"Repp\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000029o1PIAQ\",\"slackUserId\":\"WAXKL4G85\",\"createdBy\":\"jrepp@salesforce.com\",\"modifiedBy\":\"jrepp@salesforce.com\",\"createdAt\":\"2022-04-05T18:38:23.655Z\",\"modifiedAt\":\"2022-04-05T18:38:23.655Z\"},\"createdBy\":\"Jessica Repp\",\"createdAt\":\"2025-03-14T19:28:39.974Z\",\"modifiedAt\":\"2025-03-14T19:28:39.974Z\"},\"changes\":{},\"requestId\":\"c9b57453-7a74-fa50-3813-2542e13c8ce1\",\"client\":\"icc-slack-app\"}"} 2025-03-14T19:28:40.235453+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980520235,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-call-joined\"}}"} 2025-03-14T19:28:40.235505+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980520235,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-call-joined\"}}"} 2025-03-14T19:28:40.235690+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980520235,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:28:40.235784+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980520235,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-call-joined"} 2025-03-14T19:28:40.235870+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980520235,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-call-joined schema, filtered out"} 2025-03-14T19:28:40.235956+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980520235,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-call-joined finished"} 2025-03-14T19:28:45.210903+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980523905,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:28:45.210908+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980525210,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":10.719529,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T19:28:45.211508+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980525211,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1427,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":53296},"res":{"statusCode":200,"headers":"***"},"responseTime":11,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:28:45.219580+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980525210,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:28:45.219581+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980525219,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":6.15496,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T19:28:45.220095+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980525219,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1428,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":53296},"res":{"statusCode":200,"headers":"***"},"responseTime":6,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:29:27.173515+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980567173,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14641270784,\"uptime\":1799942.55,\"totalMem\":16484134912,\"loadavg\":[0.01,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11510790,\"nice\":4920,\"sys\":1452260,\"idle\":1784070370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11232160,\"nice\":3430,\"sys\":1443480,\"idle\":1784856540,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11427410,\"nice\":2660,\"sys\":1413280,\"idle\":1784772580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11706690,\"nice\":2960,\"sys\":1448090,\"idle\":1783919080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11175150,\"nice\":4030,\"sys\":1410370,\"idle\":1785087890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11307270,\"nice\":3610,\"sys\":1462360,\"idle\":1784788530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11240520,\"nice\":2820,\"sys\":1425390,\"idle\":1784963130,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11181250,\"nice\":2480,\"sys\":1445270,\"idle\":1784801750,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5990,\"sum\":59602}}}"} 2025-03-14T19:29:27.173623+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980567173,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:31:28.257547+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980639646,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:31:28.257552+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980688257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14636294144,\"uptime\":1800063.64,\"totalMem\":16484134912,\"loadavg\":[0.13,0.07,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11512060,\"nice\":4920,\"sys\":1452370,\"idle\":1784189890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11233230,\"nice\":3430,\"sys\":1443550,\"idle\":1784976360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11428140,\"nice\":2660,\"sys\":1413350,\"idle\":1784892730,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11707400,\"nice\":2960,\"sys\":1448210,\"idle\":1784039200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11176290,\"nice\":4030,\"sys\":1410450,\"idle\":1785207860,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11308110,\"nice\":3610,\"sys\":1462480,\"idle\":1784908540,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11241960,\"nice\":2820,\"sys\":1425510,\"idle\":1785082820,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11181970,\"nice\":2480,\"sys\":1445340,\"idle\":1784921790,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":84,\"num\":17363,\"sum\":58997}}}"} 2025-03-14T19:34:02.642015+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741980808257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:34:02.642019+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980842641,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [{\"createdAt\":\"2025-03-14T18:13:00.401Z\",\"modifiedAt\":\"2025-03-14T18:13:00.401Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"6e0c8112-1402-473a-b84c-de2754f22e45\",\"changeCaseId\":\"500EE00001TmXwiYAF\",\"changeCaseNumber\":\"72946812\",\"changeCaseSubject\":\"[IGA deployment] Switch to injected certificates for Cross-FD traffic, fix bugs (cert renewal, 3PP)\",\"changeImplementationId\":\"a2dEE000018CssLYAS\",\"changeImplementationName\":\"CI-59783481\",\"changeImplementationDescription\":\"Running pipeline(s) for grid=commercial1 and FI=aws-prod9-apnortheast1\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"breakFix\":false}] to [{\"id\":\"6e0c8112-1402-473a-b84c-de2754f22e45\",\"changeCaseRecordId\":\"500EE00001TmXwiYAF\",\"changeCaseNumber\":\"72946812\",\"changeCaseSubject\":\"[IGA deployment] Switch to injected certificates for Cross-FD traffic, fix bugs (cert renewal, 3PP)\",\"changeImplementationDescription\":\"Running pipeline(s) for grid=commercial1 and FI=aws-prod9-apnortheast1\",\"changeImplementationRecordId\":\"a2dEE000018CssLYAS\",\"changeImplementationName\":\"CI-59783481\",\"breakFix\":false}]"} 2025-03-14T19:34:02.642264+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980842641,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T19:34:02.644562+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980842644,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - [{\"createdAt\":\"2025-03-14T18:13:12.891Z\",\"modifiedAt\":\"2025-03-14T18:13:12.891Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"918c6562-9b34-4b04-baf5-eb47aab2cd9b\",\"prbNumber\":\"PRB-0027104\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":true,\"sfid\":\"a4QEE00000067Zt2AI\"}]"} 2025-03-14T19:34:02.644761+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980842644,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T19:34:02.646512+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741980842646,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 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producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":17.788867,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":304}}"} 2025-03-14T19:53:34.191067+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982014190,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1475,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":58092},"res":{"statusCode":304,"headers":"***"},"responseTime":17,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:54:02.539194+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982014500,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:54:02.539198+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982042539,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":21.400844,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":304}}"} 2025-03-14T19:54:02.539730+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982042539,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1477,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":57218},"res":{"statusCode":304,"headers":"***"},"responseTime":21,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:54:27.177554+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982067177,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14645596160,\"uptime\":1801442.56,\"totalMem\":16484134912,\"loadavg\":[0.07,0.11,0.05],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11522060,\"nice\":4920,\"sys\":1453550,\"idle\":1785554200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11243790,\"nice\":3430,\"sys\":1444610,\"idle\":1786341770,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11436650,\"nice\":2660,\"sys\":1414460,\"idle\":1786259830,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11716000,\"nice\":2960,\"sys\":1449530,\"idle\":1785406300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11184920,\"nice\":4030,\"sys\":1411620,\"idle\":1786575690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11317180,\"nice\":3610,\"sys\":1463760,\"idle\":1786274500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11250710,\"nice\":2820,\"sys\":1426720,\"idle\":1786449030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11190330,\"nice\":2480,\"sys\":1446470,\"idle\":1786288650,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":5994,\"sum\":59603}}}"} 2025-03-14T19:54:27.177616+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982067177,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:56:28.257521+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982131674,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:56:28.257525+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982188257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14647549952,\"uptime\":1801563.64,\"totalMem\":16484134912,\"loadavg\":[0.01,0.07,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11522620,\"nice\":4920,\"sys\":1453680,\"idle\":1785674080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11244710,\"nice\":3430,\"sys\":1444700,\"idle\":1786461710,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11437470,\"nice\":2660,\"sys\":1414500,\"idle\":1786379630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11716700,\"nice\":2960,\"sys\":1449600,\"idle\":1785526220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11185320,\"nice\":4030,\"sys\":1411730,\"idle\":1786696020,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11318250,\"nice\":3610,\"sys\":1463860,\"idle\":1786394260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11251320,\"nice\":2820,\"sys\":1426810,\"idle\":1786569210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11190880,\"nice\":2480,\"sys\":1446580,\"idle\":1786408860,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":7994,\"sum\":59061}}}"} 2025-03-14T19:57:06.747724+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982226747,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:57:06.748109+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982188257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:57:06.748111+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982226748,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-rest'"} 2025-03-14T19:57:06.748200+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982226748,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:57:06.732Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"dz58wm-wmnml7-17syab-9krpa8-1741982225959\",\"client\":\"icc-ui\"}"} 2025-03-14T19:57:06.748209+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982226748,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T19:57:06.748232+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982226748,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T19:57:06.748466+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982226748,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:57:06.748596+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982226748,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted"} 2025-03-14T19:57:06.748713+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982226748,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-usd-resource-deleted schema, filtered out"} 2025-03-14T19:57:06.748824+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982226748,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"} 2025-03-14T19:57:06.766469+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982226766,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:57:06.766796+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982226748,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:57:06.766800+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982226766,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-rest'"} 2025-03-14T19:57:06.766867+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982226766,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:57:06.757Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":[],\"requestId\":\"dz58wm-wmnml7-17syab-9krpa8-1741982225959\",\"client\":\"icc-ui\"}"} 2025-03-14T19:57:06.766868+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982226766,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T19:57:06.766906+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982226766,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T19:57:06.767075+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982226766,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:57:06.767190+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982226767,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-created"} 2025-03-14T19:57:06.767727+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982226767,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-usd-resource-created schema, filtered out"} 2025-03-14T19:57:06.767849+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982226767,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"} 2025-03-14T19:57:06.821546+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982226821,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:57:06.821619+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982226766,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:57:06.821620+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982226821,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-rest'"} 2025-03-14T19:57:06.821661+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982226821,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:57:06.767Z\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"responses\":[]}"} 2025-03-14T19:57:06.821662+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982226821,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T19:57:06.821690+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982226821,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T19:57:06.821887+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982226821,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:57:06.821992+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982226821,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-response"} 2025-03-14T19:57:06.836038+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982226835,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceEventProcessor.processEvent (src/kafka/processor/iccRest/usdResourceEventProcessor.ts:22:12)","msg":"[UsdResourceEventProcessor] Handle process event icc-usd-resource-response for payload {\"createdAt\":\"2025-03-14T19:57:06.767Z\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"responses\":[]}"} 2025-03-14T19:57:06.836208+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982226835,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:369:16)","msg":"[asyncHandler.handleUsdResourcePatched] update for d9675aca-94e2-4634-b037-3245f2882d3f - {\"createdAt\":\"2025-03-14T19:57:06.767Z\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"responses\":[]}"} 2025-03-14T19:57:06.836397+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982226836,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:57:06.840104+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982226839,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T19:57:06.840785+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982226840,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:391:16)","msg":"[asyncHandler.handleUsdResourcePatched] matching response USD resources to existing entries: []"} 2025-03-14T19:57:06.840953+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":40,"time":1741982226840,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:437:18)","msg":"[asyncHandler.handleUsdResourcePatched] nothing to patch for d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:57:06.841912+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982226841,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"} 2025-03-14T19:57:06.975735+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982226975,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:57:06.975913+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982226821,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:57:06.975913+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982226975,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='icc-rest'"} 2025-03-14T19:57:06.975953+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982226975,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:57:06.790Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"name\":\"Neil Curtis\",\"email\":\"neil.curtis@salesforce.com\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T17:57:03.409Z\",\"2025-03-14T17:50:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"originReference\":[\"\",\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\"],\"impactStartTime\":[\"2025-03-14T17:57:03.409Z\",\"2025-03-14T13:42:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T13:56:00.000Z\"],\"category\":[\"\",\"Capacity\"],\"rootCause\":[\"\",\"AWS\"]},\"requestId\":\"dz58wm-wmnml7-17syab-9krpa8-1741982225959\",\"client\":\"icc-ui\"}"} 2025-03-14T19:57:06.975962+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982226975,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-14T19:57:06.976013+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982226975,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-14T19:57:06.976228+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982226976,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:57:06.976341+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982226976,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-incident-resolved"} 2025-03-14T19:57:06.976446+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982226976,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-incident-resolved schema, filtered out"} 2025-03-14T19:57:06.976552+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982226976,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-resolved finished"} 2025-03-14T19:57:09.582179+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982229582,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T19:57:09.583616+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982229583,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T19:57:28.257548+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982232405,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:57:28.257553+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982248257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14647926784,\"uptime\":1801623.64,\"totalMem\":16484134912,\"loadavg\":[0.11,0.08,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11522820,\"nice\":4920,\"sys\":1453720,\"idle\":1785733620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11245080,\"nice\":3430,\"sys\":1444760,\"idle\":1786521200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11437930,\"nice\":2660,\"sys\":1414580,\"idle\":1786438880,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11717030,\"nice\":2960,\"sys\":1449630,\"idle\":1785585710,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11185540,\"nice\":4030,\"sys\":1411780,\"idle\":1786755530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11318850,\"nice\":3610,\"sys\":1463920,\"idle\":1786453810,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11251930,\"nice\":2820,\"sys\":1426850,\"idle\":1786628680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11191330,\"nice\":2480,\"sys\":1446650,\"idle\":1786468330,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":8053,\"sum\":59071}}}"} 2025-03-14T19:57:39.385485+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741982248257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:57:39.385488+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982259385,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T19:57:39.385726+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741982259385,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems 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{"level":30,"time":1741982907177,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:12:12.287414+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741983132287,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T20:12:12.288871+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741983132288,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T20:12:28.261571+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741983138141,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:12:28.261577+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741983148261,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14615576576,\"uptime\":1802523.64,\"totalMem\":16484134912,\"loadavg\":[0.14,0.07,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11527280,\"nice\":4920,\"sys\":1454850,\"idle\":1786625790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11251780,\"nice\":3430,\"sys\":1445690,\"idle\":1787412440,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11442130,\"nice\":2660,\"sys\":1415360,\"idle\":1787331610,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1741983148261,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:12:49.664598+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741983169664,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":16.599921,\"method\":\"GET\",\"path\":\"/api/v1/users/kyazaki@salesforce.com\",\"statusCode\":304}}"} 2025-03-14T20:12:49.665347+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] 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{"level":30,"time":1741983627177,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:22:14.509076+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741983734508,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T20:22:14.510580+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741983734510,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T20:25:27.177529+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741983927177,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14684278784,\"uptime\":1803302.56,\"totalMem\":16484134912,\"loadavg\":[0,0.06,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11536010,\"nice\":4920,\"sys\":1455810,\"idle\":1787393330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11264580,\"nice\":3430,\"sys\":1446850,\"idle\":1788176020,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11456260,\"nice\":2660,\"sys\":1416420,\"idle\":1788094570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11731660,\"nice\":2960,\"sys\":1451160,\"idle\":1787245260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T20:25:28.261532+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741983914994,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:25:28.261536+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741983928261,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14684049408,\"uptime\":1803303.64,\"totalMem\":16484134912,\"loadavg\":[0,0.06,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11536010,\"nice\":4920,\"sys\":1455810,\"idle\":1787394410,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11264590,\"nice\":3430,\"sys\":1446860,\"idle\":1788177080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11456270,\"nice\":2660,\"sys\":1416420,\"idle\":1788095640,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11731670,\"nice\":2960,\"sys\":1451160,\"idle\":1787246330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11198690,\"nice\":4030,\"sys\":1413090,\"idle\":1788418690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11344670,\"nice\":3610,\"sys\":1465570,\"idle\":1788102470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11271900,\"nice\":2820,\"sys\":1428940,\"idle\":1788283520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11201350,\"nice\":2480,\"sys\":1448310,\"idle\":1788133870,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":8072,\"sum\":59049}}}"} 2025-03-14T20:27:15.364329+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741984035364,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T20:27:15.365823+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741984035365,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T20:28:28.261501+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741984048261,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:28:28.261508+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984108261,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14693015552,\"uptime\":1803483.64,\"totalMem\":16484134912,\"loadavg\":[0.1,0.07,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11537040,\"nice\":4920,\"sys\":1456010,\"idle\":1787572830,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11265920,\"nice\":3430,\"sys\":1447070,\"idle\":1788355400,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11457710,\"nice\":2660,\"sys\":1416590,\"idle\":1788274050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11733610,\"nice\":2960,\"sys\":1451320,\"idle\":1787423900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11199980,\"nice\":4030,\"sys\":1413180,\"idle\":1788596930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11345920,\"nice\":3610,\"sys\":1465660,\"idle\":1788280740,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11273200,\"nice\":2820,\"sys\":1429170,\"idle\":1788462050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11202540,\"nice\":2480,\"sys\":1448490,\"idle\":1788312350,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":8048,\"sum\":59087}}}"} 2025-03-14T20:31:46.209959+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984306209,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T20:31:46.210293+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741984306204,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:31:46.210294+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741984306210,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-closed' for consumer group='icc-rest'"} 2025-03-14T20:31:46.210353+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984306210,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:31:45.978Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"name\":\"Neil Curtis\",\"email\":\"neil.curtis@salesforce.com\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 13:42 UTC on March 14 the alert for \\\"stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\\" went off an resolved 13:56 UTC. The AAG team began initial triage and started to see a trend that this alert had spikes around the same time on March 13 and March 12. The team wanted to tracked down if any trend was going to continue over the weekend and ingaged The GIR team to open an incident at 17:50 UTC. The team paged out to the Stride team the provided a Query that tracked the same spike in the alert latency and Upstream AWS latency. \\nAt 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000kHaUIAU\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"The STRIDE team provided Argus expressions to the AAG operators to confirm if the issue experienced by the STRIDE service correlated with AWS latency, as this was a frequent occurrence that contributed to this alert being fired. AAG operators confirmed on the call that the spike in f-zero High Durations coincided with AWS latency.\",\"customerExperience\":\"N/A flapping alert flowing from upstream AWS latency.\",\"immediateResolution\":\"Self Resolved - The Alert cleared and the team was able to correlate the alert and a high Spike in Upstream latency from AWS.\",\"aarQuestions\":\"Can the service owners update and attach a run book for this alert? Should the team look into readjusting the sensitivity of this alert if it keeps seeing the spikes in latency from AWS? Can the AAG team open up a work item with AWS to confirm that it is an upstream issue from AWS.\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"STRIDE\",\"closedBy\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"createdBy\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"modifiedBy\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T20:31:45.897Z\",\"modifiedAt\":\"2025-03-14T20:31:45.897Z\",\"id\":\"f94905a8-897d-4918-b9cc-e02c11c63ba0\"},\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:57:12.349Z\"},\"requestId\":\"dpmx18-0umo6r-hs22dh-qdo59c-1741984305440\",\"client\":\"icc-ui\"}"} 2025-03-14T20:31:46.210354+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984306210,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}"} 2025-03-14T20:31:46.210375+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984306210,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}"} 2025-03-14T20:31:46.210545+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984306210,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T20:31:46.210655+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984306210,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-incident-closed"} 2025-03-14T20:31:46.210772+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984306210,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-incident-closed schema, filtered out"} 2025-03-14T20:31:46.210871+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741984306210,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-closed finished"} 2025-03-14T20:31:46.257366+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984306257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T20:31:46.257403+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741984306210,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:31:46.257404+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741984306257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-rest'"} 2025-03-14T20:31:46.257409+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984306257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:31:46.205Z\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"responses\":[]}"} 2025-03-14T20:31:46.257423+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984306257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T20:31:46.257460+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984306257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T20:31:46.257630+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984306257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T20:31:46.257742+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984306257,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-response"} 2025-03-14T20:31:46.258803+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984306258,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceEventProcessor.processEvent (src/kafka/processor/iccRest/usdResourceEventProcessor.ts:22:12)","msg":"[UsdResourceEventProcessor] Handle process event icc-usd-resource-response for payload {\"createdAt\":\"2025-03-14T20:31:46.205Z\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"responses\":[]}"} 2025-03-14T20:31:46.259440+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984306258,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:369:16)","msg":"[asyncHandler.handleUsdResourcePatched] update for d9675aca-94e2-4634-b037-3245f2882d3f - {\"createdAt\":\"2025-03-14T20:31:46.205Z\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"responses\":[]}"} 2025-03-14T20:31:46.259657+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984306259,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T20:31:46.261521+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984306261,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T20:31:46.261692+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984306261,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:391:16)","msg":"[asyncHandler.handleUsdResourcePatched] matching response USD resources to existing entries: []"} 2025-03-14T20:31:46.261863+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":40,"time":1741984306261,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:437:18)","msg":"[asyncHandler.handleUsdResourcePatched] nothing to patch for d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T20:31:46.262727+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741984306262,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"} 2025-03-14T20:31:56.073745+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984316073,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T20:31:56.073811+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741984311253,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:31:56.073816+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741984316073,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-prb-number-updated' for consumer group='icc-rest'"} 2025-03-14T20:31:56.073822+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984316073,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:31:56.022Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"name\":\"Neil Curtis\",\"email\":\"neil.curtis@salesforce.com\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"\"},\"caseRecordId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"prbNumber\":{\"sfid\":\"a4QEE00000067ej2AA\",\"valid\":true,\"gusIdentifier\":\"PRB-0027107\",\"value\":\"PRB-0027107\",\"createdByIcc\":true,\"workItems\":[{\"id\":\"a07EE00002B5IgrYAF\",\"success\":true}]}},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T20:31:56.022Z\",\"recordId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"caseNumber\":\"\"}}"} 2025-03-14T20:31:56.073854+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984316073,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-prb-number-updated\"}}"} 2025-03-14T20:31:56.073880+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984316073,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-prb-number-updated\"}}"} 2025-03-14T20:31:56.074053+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984316073,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T20:31:56.074137+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984316074,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-prb-number-updated"} 2025-03-14T20:31:56.075293+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984316075,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"ProblemNumberUpdatedEventProcessor.processEvent (src/kafka/processor/iccRest/problemNumberUpdatedEventProcessor.ts:17:12)","msg":"Handle process event icc-prb-number-updated in ProblemNumberUpdatedEventProcessor for payload : {\"createdAt\":\"2025-03-14T20:31:56.022Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"name\":\"Neil Curtis\",\"email\":\"neil.curtis@salesforce.com\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"\"},\"caseRecordId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"prbNumber\":{\"sfid\":\"a4QEE00000067ej2AA\",\"valid\":true,\"gusIdentifier\":\"PRB-0027107\",\"value\":\"PRB-0027107\",\"createdByIcc\":true,\"workItems\":[{\"id\":\"a07EE00002B5IgrYAF\",\"success\":true}]}},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T20:31:56.022Z\",\"recordId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"caseNumber\":\"\"}}"} 2025-03-14T20:31:56.075480+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984316075,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T20:31:56.080273+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984316079,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T20:31:56.080553+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984316080,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T20:31:56.084125+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984316083,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T20:31:56.084293+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984316084,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.removeProblem (src/repository/prbNumber/prbNumber.repository.ts:33:12)","msg":"removeProblem d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T20:31:56.084456+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984316084,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.saveProblem (src/repository/prbNumber/prbNumber.repository.ts:37:12)","msg":"saveProblem for id {\"sfid\":\"a4QEE00000067ej2AA\",\"valid\":true,\"gusIdentifier\":\"PRB-0027107\",\"value\":\"PRB-0027107\",\"createdByIcc\":true,\"workItems\":[{\"id\":\"a07EE00002B5IgrYAF\",\"success\":true}],\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\"}"} 2025-03-14T20:31:56.088004+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984316087,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.saveProblem (src/repository/prbNumber/prbNumber.repository.ts:46:14)","msg":"saveProblem for id {\"sfid\":\"a4QEE00000067ej2AA\",\"valid\":true,\"gusIdentifier\":\"PRB-0027107\",\"value\":\"PRB-0027107\",\"createdByIcc\":true,\"workItems\":[{\"id\":\"a07EE00002B5IgrYAF\",\"success\":true}],\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\"} - identifiers%5B0%5D%5Bid%5D=c3741f98-7222-4736-a2bd-a95c9e2af81e&generatedMaps%5B0%5D%5BcreatedAt%5D=2025-03-14T20%3A31%3A56.074Z&generatedMaps%5B0%5D%5BmodifiedAt%5D=2025-03-14T20%3A31%3A56.074Z&generatedMaps%5B0%5D%5Bid%5D=c3741f98-7222-4736-a2bd-a95c9e2af81e&raw%5B0%5D%5BcreatedAt%5D=2025-03-14T20%3A31%3A56.074Z&raw%5B0%5D%5BmodifiedAt%5D=2025-03-14T20%3A31%3A56.074Z&raw%5B0%5D%5Bid%5D=c3741f98-7222-4736-a2bd-a95c9e2af81e"} 2025-03-14T20:31:56.088204+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984316087,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleProblemNumberUpdated (src/service/async/asyncHandler.ts:73:18)","msg":"handleProblemNumberUpdated update for d9675aca-94e2-4634-b037-3245f2882d3f - {\"createdAt\":\"2025-03-14T20:31:56.022Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"name\":\"Neil Curtis\",\"email\":\"neil.curtis@salesforce.com\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"\"},\"caseRecordId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"prbNumber\":{\"sfid\":\"a4QEE00000067ej2AA\",\"valid\":true,\"gusIdentifier\":\"PRB-0027107\",\"value\":\"PRB-0027107\",\"createdByIcc\":true,\"workItems\":[{\"id\":\"a07EE00002B5IgrYAF\",\"success\":true}],\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\"}},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T20:31:56.022Z\",\"recordId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"caseNumber\":\"\"}} - success"} 2025-03-14T20:31:56.089894+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741984316089,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-prb-number-updated finished"} 2025-03-14T20:32:28.261522+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741984320833,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:32:28.261527+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984348261,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14697504768,\"uptime\":1803723.64,\"totalMem\":16484134912,\"loadavg\":[0.05,0.04,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T20:35:03.316862+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741984503316,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T20:37:27.177530+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984647177,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14689435648,\"uptime\":1804022.56,\"totalMem\":16484134912,\"loadavg\":[0.07,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11539530,\"nice\":4920,\"sys\":1456580,\"idle\":1788106780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14689980416,\"uptime\":1804023.64,\"totalMem\":16484134912,\"loadavg\":[0.07,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11539550,\"nice\":4920,\"sys\":1456580,\"idle\":1788107850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11268920,\"nice\":3430,\"sys\":1447630,\"idle\":1788890710,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11460420,\"nice\":2660,\"sys\":1417080,\"idle\":1788809470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11738170,\"nice\":2960,\"sys\":1451680,\"idle\":1787958280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T20:38:15.171104+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984695170,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":479.096861,\"method\":\"GET\",\"path\":\"/api/v1/scrumTeams/membership/005B0000005ccSDIAY\",\"statusCode\":304}}"} 2025-03-14T20:38:15.172427+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741984695172,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1536,"method":"GET","url":"/api/v1/scrumTeams/membership/005B0000005ccSDIAY","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":55740},"res":{"statusCode":304,"headers":"***"},"responseTime":480,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T20:38:27.181548+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984707181,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14630588416,\"uptime\":1804082.56,\"totalMem\":16484134912,\"loadavg\":[0.02,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11539860,\"nice\":4920,\"sys\":1456620,\"idle\":1788166120,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11269320,\"nice\":3430,\"sys\":1447730,\"idle\":1788948950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11460950,\"nice\":2660,\"sys\":1417110,\"idle\":1788867770,\"irq\":0}},{\"model\":\"Intel(R) 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{"level":30,"time":1741984707181,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:39:00.818200+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741984739718,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:39:00.818208+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741984740818,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': 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{"level":20,"time":1741985425833,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:25.833656+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985425833,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:25.835318+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985425835,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources 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49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985425845,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-bridge-created for payload : {\"createdAt\":\"2025-03-14T20:50:25.845Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-81b17238-6dd4-414e-bba3-cc7afa048f95\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T20:50:22.286Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T20:50:22.286Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"id\":\"3a19c488-3840-412c-9af4-73b85c25659e\",\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\",\"isManaged\":true,\"createdBy\":\"Jason Harrison\",\"modifiedBy\":\"Jason Harrison\",\"createdAt\":\"2025-03-14T20:50:25.490Z\",\"modifiedAt\":\"2025-03-14T20:50:25.490Z\"},\"changes\":{\"bridge\":[null,{\"createdAt\":\"2025-03-14T20:50:25.490Z\",\"modifiedAt\":\"2025-03-14T20:50:25.490Z\",\"id\":\"3a19c488-3840-412c-9af4-73b85c25659e\",\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\",\"isManaged\":true,\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"folderId\":null}]}}"} 2025-03-14T20:50:25.845597+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985425733,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T20:50:25.845598+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985425845,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-bridge-created - undefined"} 2025-03-14T20:50:25.845608+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985425845,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-bridge-created\"}}"} 2025-03-14T20:50:25.845644+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985425845,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-bridge-created\"}}"} 2025-03-14T20:50:25.845795+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741985425845,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:50:25.845797+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985425845,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key '81b17238-6dd4-414e-bba3-cc7afa048f95' to topic 'incident': {\"createdAt\":\"2025-03-14T20:50:25.845Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-81b17238-6dd4-414e-bba3-cc7afa048f95\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T20:50:22.286Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T20:50:22.286Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"id\":\"3a19c488-3840-412c-9af4-73b85c25659e\",\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\",\"isManaged\":true,\"createdBy\":\"Jason Harrison\",\"modifiedBy\":\"Jason Harrison\",\"createdAt\":\"2025-03-14T20:50:25.490Z\",\"modifiedAt\":\"2025-03-14T20:50:25.490Z\"},\"changes\":{\"bridge\":[null,{\"createdAt\":\"2025-03-14T20:50:25.490Z\",\"modifiedAt\":\"2025-03-14T20:50:25.490Z\",\"id\":\"3a19c488-3840-412c-9af4-73b85c25659e\",\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\",\"isManaged\":true,\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"folderId\":null}]}}"} 2025-03-14T20:50:25.845839+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741985425845,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key '81b17238-6dd4-414e-bba3-cc7afa048f95' to Kafka topic 'incident'"} 2025-03-14T20:50:25.845840+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985425845,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-bridge-created - undefined"} 2025-03-14T20:50:25.845848+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985425845,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.09576399624347687\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-bridge-created\"}}"} 2025-03-14T20:50:25.845870+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985425845,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.09576399624347687\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-bridge-created\"}}"} 2025-03-14T20:50:25.846094+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741985425845,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T20:50:25.847651+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741985425847,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-bridge-generated finished"} 2025-03-14T20:50:25.853246+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985425853,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:25.853405+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741985425845,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:50:25.853405+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741985425853,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-created' for consumer group='icc-rest'"} 2025-03-14T20:50:25.853451+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985425853,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:50:25.845Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-81b17238-6dd4-414e-bba3-cc7afa048f95\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T20:50:22.286Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T20:50:22.286Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"id\":\"3a19c488-3840-412c-9af4-73b85c25659e\",\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\",\"isManaged\":true,\"createdBy\":\"Jason Harrison\",\"modifiedBy\":\"Jason Harrison\",\"createdAt\":\"2025-03-14T20:50:25.490Z\",\"modifiedAt\":\"2025-03-14T20:50:25.490Z\"},\"changes\":{\"bridge\":[null,{\"createdAt\":\"2025-03-14T20:50:25.490Z\",\"modifiedAt\":\"2025-03-14T20:50:25.490Z\",\"id\":\"3a19c488-3840-412c-9af4-73b85c25659e\",\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\",\"isManaged\":true,\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"folderId\":null}]}}"} 2025-03-14T20:50:25.853452+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985425853,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-created\"}}"} 2025-03-14T20:50:25.853477+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985425853,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-created\"}}"} 2025-03-14T20:50:25.853632+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985425853,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:25.853717+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985425853,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-bridge-created"} 2025-03-14T20:50:25.853803+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985425853,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-bridge-created schema, filtered out"} 2025-03-14T20:50:25.853892+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741985425853,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-bridge-created finished"} 2025-03-14T20:50:29.345699+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985429345,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:29.345801+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741985428261,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:50:29.345801+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741985429345,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest'"} 2025-03-14T20:50:29.345806+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985429345,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:50:29.297Z\",\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtyjyYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_created\",\"timestamp\":\"2025-03-14T20:50:29.297Z\",\"recordId\":\"500EE00001TtyjyYAB\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"caseNumber\":\"73033613\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"} 2025-03-14T20:50:29.345810+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985429345,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T20:50:29.345856+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985429345,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T20:50:29.346042+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985429345,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:29.346142+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985429346,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-gus-response"} 2025-03-14T20:50:29.347233+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985429347,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:63:12)","msg":" Handle process event icc-gus-response in GusExportEventProcessor for payload : {\"createdAt\":\"2025-03-14T20:50:29.297Z\",\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtyjyYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_created\",\"timestamp\":\"2025-03-14T20:50:29.297Z\",\"recordId\":\"500EE00001TtyjyYAB\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"caseNumber\":\"73033613\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"} 2025-03-14T20:50:29.347362+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985429347,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:67:16)","msg":"[handleEvent] icc-gus-response for incident id: 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:29.347483+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985429347,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.handleGusResponse (src/kafka/processor/iccRest/gusExportEventProcessor.ts:78:12)","msg":"GUS export event: incident_created"} 2025-03-14T20:50:29.363025+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741985429362,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.upsertIncident (src/kafka/processor/iccRest/gusExportEventProcessor.ts:142:14)","msg":"[GusExportEventProcessor.handleIncidentUpsertedEvent] Gus case added to incident 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:29.380312+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":40,"time":1741985429379,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.updateIncidentTransactional (src/service/incident/incident.service.ts:348:14)","msg":"Incident 81b17238-6dd4-414e-bba3-cc7afa048f95 is being force updated."} 2025-03-14T20:50:29.417978+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741985429417,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.sendSlackChannelEventAndCreateAuditInfo (src/service/async/asyncHandler.ts:269:12)","msg":"Incident slack channel updated successfully for incident 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:29.417979+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741985429345,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:50:29.417980+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985429417,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T20:50:29.440448+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985429440,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:29.442428+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985429442,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 - []"} 2025-03-14T20:50:29.442563+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985429442,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:29.443955+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985429443,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 - []"} 2025-03-14T20:50:29.538748+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985429538,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:29.538872+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985429538,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:29.540383+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985429540,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 - []"} 2025-03-14T20:50:29.541837+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985429541,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:29.543198+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985429543,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 - []"} 2025-03-14T20:50:29.548361+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985429548,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-slack-channel-renamed for payload : {\"createdAt\":\"2025-03-14T20:50:29.548Z\",\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\"},\"eventObj\":{\"createdAt\":\"2025-03-14T20:50:24.415Z\",\"modifiedAt\":\"2025-03-14T20:50:29.346Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"}}"} 2025-03-14T20:50:29.548364+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985429440,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T20:50:29.548364+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985429548,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-slack-channel-renamed - undefined"} 2025-03-14T20:50:29.548387+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985429548,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T20:50:29.548424+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985429548,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T20:50:29.548528+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741985429548,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:50:29.548529+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985429548,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key '81b17238-6dd4-414e-bba3-cc7afa048f95' to topic 'incident': {\"createdAt\":\"2025-03-14T20:50:29.548Z\",\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\"},\"eventObj\":{\"createdAt\":\"2025-03-14T20:50:24.415Z\",\"modifiedAt\":\"2025-03-14T20:50:29.346Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"}}"} 2025-03-14T20:50:29.548587+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] 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2025-03-14T20:50:35.895878+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985435895,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:35.895976+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985435895,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:35.897583+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985435897,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 - []"} 2025-03-14T20:50:35.899049+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985435898,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:35.900429+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985435900,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 - []"} 2025-03-14T20:50:42.701687+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985442701,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:42.701736+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741985441201,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:50:42.701736+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741985442701,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest'"} 2025-03-14T20:50:42.701759+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985442701,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:50:42.229Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtyjyYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T20:50:42.229Z\",\"recordId\":\"500EE00001TtyjyYAB\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"caseNumber\":\"73033613\"},\"changes\":{}}"} 2025-03-14T20:50:42.701775+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985442701,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T20:50:42.701808+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985442701,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T20:50:42.701981+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985442701,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:42.702074+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985442701,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-gus-response"} 2025-03-14T20:50:42.703155+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985442702,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:63:12)","msg":" Handle process event icc-gus-response in GusExportEventProcessor for payload : {\"createdAt\":\"2025-03-14T20:50:42.229Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtyjyYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T20:50:42.229Z\",\"recordId\":\"500EE00001TtyjyYAB\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"caseNumber\":\"73033613\"},\"changes\":{}}"} 2025-03-14T20:50:42.703271+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985442703,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:67:16)","msg":"[handleEvent] icc-gus-response for incident id: 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:42.703399+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985442703,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.handleGusResponse (src/kafka/processor/iccRest/gusExportEventProcessor.ts:78:12)","msg":"GUS export event: incident_updated"} 2025-03-14T20:50:42.705237+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741985442705,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.upsertIncident (src/kafka/processor/iccRest/gusExportEventProcessor.ts:142:14)","msg":"[GusExportEventProcessor.handleIncidentUpsertedEvent] Gus case added to incident 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:42.727053+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":40,"time":1741985442726,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.updateIncidentTransactional (src/service/incident/incident.service.ts:348:14)","msg":"Incident 81b17238-6dd4-414e-bba3-cc7afa048f95 is being force updated."} 2025-03-14T20:50:42.738709+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741985442738,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-gus-response finished"} 2025-03-14T20:51:28.261519+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741985459916,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:51:28.261525+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985488261,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14690840576,\"uptime\":1804863.64,\"totalMem\":16484134912,\"loadavg\":[0.13,0.07,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11544680,\"nice\":4920,\"sys\":1457400,\"idle\":1788940040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11274890,\"nice\":3430,\"sys\":1448500,\"idle\":1789722580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11466380,\"nice\":2660,\"sys\":1417910,\"idle\":1789641440,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11745210,\"nice\":2960,\"sys\":1452370,\"idle\":1788789010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11212770,\"nice\":4030,\"sys\":1414110,\"idle\":1789961140,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11354820,\"nice\":3610,\"sys\":1466860,\"idle\":1789648380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11282270,\"nice\":2820,\"sys\":1430350,\"idle\":1789829490,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11210490,\"nice\":2480,\"sys\":1449810,\"idle\":1789680730,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":7517,\"sum\":58943}}}"} 2025-03-14T20:53:28.265539+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741985548265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:53:28.265544+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985608265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14689558528,\"uptime\":1804983.64,\"totalMem\":16484134912,\"loadavg\":[0.07,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11545070,\"nice\":4920,\"sys\":1457530,\"idle\":1789058910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11275570,\"nice\":3430,\"sys\":1448610,\"idle\":1789841330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11466910,\"nice\":2660,\"sys\":1418040,\"idle\":1789760510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11745620,\"nice\":2960,\"sys\":1452510,\"idle\":1788908130,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11213400,\"nice\":4030,\"sys\":1414190,\"idle\":1790079650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11355650,\"nice\":3610,\"sys\":1466950,\"idle\":1789767470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11283010,\"nice\":2820,\"sys\":1430460,\"idle\":1789948530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11210830,\"nice\":2480,\"sys\":1449880,\"idle\":1789800100,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":7247,\"sum\":59103}}}"} 2025-03-14T20:54:27.181532+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985667181,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14689329152,\"uptime\":1805042.56,\"totalMem\":16484134912,\"loadavg\":[0.15,0.08,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11545410,\"nice\":4920,\"sys\":1457600,\"idle\":1789117350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11276200,\"nice\":3430,\"sys\":1448650,\"idle\":1789899540,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11467020,\"nice\":2660,\"sys\":1418100,\"idle\":1789819070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11746000,\"nice\":2960,\"sys\":1452550,\"idle\":1788966500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11213920,\"nice\":4030,\"sys\":1414280,\"idle\":1790137890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11355970,\"nice\":3610,\"sys\":1466960,\"idle\":1789825970,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11283430,\"nice\":2820,\"sys\":1430490,\"idle\":1790006920,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11211080,\"nice\":2480,\"sys\":1449940,\"idle\":1789858710,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5988,\"sum\":59615}}}"} 2025-03-14T20:54:27.181608+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741985667181,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:55:27.181565+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985727181,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14689492992,\"uptime\":1805102.56,\"totalMem\":16484134912,\"loadavg\":[0.12,0.09,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11546060,\"nice\":4920,\"sys\":1457620,\"idle\":1789176840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11276770,\"nice\":3430,\"sys\":1448690,\"idle\":1789958920,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11467190,\"nice\":2660,\"sys\":1418150,\"idle\":1789878630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11746310,\"nice\":2960,\"sys\":1452590,\"idle\":1789026130,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11214930,\"nice\":4030,\"sys\":1414340,\"idle\":1790197110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11356470,\"nice\":3610,\"sys\":1467000,\"idle\":1789885340,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11283620,\"nice\":2820,\"sys\":1430540,\"idle\":1790066490,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11211240,\"nice\":2480,\"sys\":1450000,\"idle\":1789918320,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5991,\"sum\":59604}}}"} 2025-03-14T20:55:27.181621+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741985727181,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:59:28.265516+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741985908265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:59:28.265520+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741985968265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14692020224,\"uptime\":1805343.64,\"totalMem\":16484134912,\"loadavg\":[0.06,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11547450,\"nice\":4920,\"sys\":1457820,\"idle\":1789415680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11278540,\"nice\":3430,\"sys\":1448870,\"idle\":1790197800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11468590,\"nice\":2660,\"sys\":1418310,\"idle\":1790117990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1741986002443,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T21:00:28.265539+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986028265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14696239104,\"uptime\":1805403.64,\"totalMem\":16484134912,\"loadavg\":[0.02,0.05,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11547790,\"nice\":4920,\"sys\":1457830,\"idle\":1789475100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11279070,\"nice\":3430,\"sys\":1448920,\"idle\":1790257270,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986075741,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1566,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":15250},"res":{"statusCode":200,"headers":"***"},"responseTime":27,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T21:01:15.749799+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986075741,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:01:15.749800+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986075749,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":5.89352,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T21:01:15.750349+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986075750,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1567,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":15250},"res":{"statusCode":200,"headers":"***"},"responseTime":6,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T21:01:27.181514+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986087181,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14692827136,\"uptime\":1805462.56,\"totalMem\":16484134912,\"loadavg\":[0.01,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11548140,\"nice\":4920,\"sys\":1457900,\"idle\":1789533460,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11279620,\"nice\":3430,\"sys\":1448970,\"idle\":1790315650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11469130,\"nice\":2660,\"sys\":1418380,\"idle\":1790235950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11749320,\"nice\":2960,\"sys\":1452930,\"idle\":1789382240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T21:02:00.563925+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986088265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:02:00.563928+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986120563,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.848073,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-14T21:02:00.564540+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986120564,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1570,"method":"GET","url":"/alive","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":42462},"res":{"statusCode":200,"headers":"***"},"responseTime":1,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T21:02:42.085384+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986148265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:02:42.085392+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986162085,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":28.144129999999997,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T21:02:42.085983+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986162085,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1571,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":24194},"res":{"statusCode":200,"headers":"***"},"responseTime":28,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T21:02:42.095763+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986162085,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:02:42.095765+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986162095,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":6.3569819999999995,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T21:02:42.096314+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986162096,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1572,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":24194},"res":{"statusCode":200,"headers":"***"},"responseTime":7,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T21:02:42.213257+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986162095,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:02:42.213259+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986162213,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":111.19372999999999,\"method\":\"GET\",\"path\":\"/api/v1/scrumTeams\",\"statusCode\":200}}"} 2025-03-14T21:02:42.217778+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986162217,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1573,"method":"GET","url":"/api/v1/scrumTeams","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":24194},"res":{"statusCode":200,"headers":"***"},"responseTime":115,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T21:03:24.605948+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986204605,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T21:03:24.606003+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986198605,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:03:24.606004+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986204605,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest'"} 2025-03-14T21:03:24.606039+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986204605,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:03:24.100Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtyjyYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T21:03:24.100Z\",\"recordId\":\"500EE00001TtyjyYAB\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"caseNumber\":\"73033613\"},\"changes\":{}}"} 2025-03-14T21:03:24.606040+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986204606,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T21:03:24.606068+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986204606,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T21:03:24.606245+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986204606,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T21:03:24.606344+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986204606,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-gus-response"} 2025-03-14T21:03:24.607607+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986204607,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:63:12)","msg":" Handle process event icc-gus-response in GusExportEventProcessor for payload : {\"createdAt\":\"2025-03-14T21:03:24.100Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtyjyYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T21:03:24.100Z\",\"recordId\":\"500EE00001TtyjyYAB\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"caseNumber\":\"73033613\"},\"changes\":{}}"} 2025-03-14T21:03:24.607721+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986204607,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:67:16)","msg":"[handleEvent] icc-gus-response for incident id: 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T21:03:24.607835+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986204607,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.handleGusResponse (src/kafka/processor/iccRest/gusExportEventProcessor.ts:78:12)","msg":"GUS export event: incident_resolved"} 2025-03-14T21:03:24.609582+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986204609,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.upsertIncident (src/kafka/processor/iccRest/gusExportEventProcessor.ts:142:14)","msg":"[GusExportEventProcessor.handleIncidentUpsertedEvent] Gus case added to incident 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T21:03:24.624926+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":40,"time":1741986204624,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.updateIncidentTransactional (src/service/incident/incident.service.ts:348:14)","msg":"Incident 81b17238-6dd4-414e-bba3-cc7afa048f95 is being force updated."} 2025-03-14T21:03:24.635024+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986204634,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-gus-response finished"} 2025-03-14T21:03:27.181554+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986207181,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14699044864,\"uptime\":1805582.56,\"totalMem\":16484134912,\"loadavg\":[0.08,0.05,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11549630,\"nice\":4920,\"sys\":1457960,\"idle\":1789652210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11281020,\"nice\":3430,\"sys\":1449070,\"idle\":1790434580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11469790,\"nice\":2660,\"sys\":1418440,\"idle\":1790354830,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11751050,\"nice\":2960,\"sys\":1453070,\"idle\":1789500690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11217850,\"nice\":4030,\"sys\":1414700,\"idle\":1790672470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11358590,\"nice\":3610,\"sys\":1467410,\"idle\":1790361470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11286230,\"nice\":2820,\"sys\":1431130,\"idle\":1790542210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11212930,\"nice\":2480,\"sys\":1450380,\"idle\":1790395050,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5993,\"sum\":59601}}}"} 2025-03-14T21:03:27.181625+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986207181,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:05:28.265533+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986268265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:05:28.265538+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986328265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14697861120,\"uptime\":1805703.64,\"totalMem\":16484134912,\"loadavg\":[0.25,0.18,0.06],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11550240,\"nice\":4920,\"sys\":1458070,\"idle\":1789772150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11281670,\"nice\":3430,\"sys\":1449160,\"idle\":1790554540,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11470450,\"nice\":2660,\"sys\":1418520,\"idle\":1790475270,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11752290,\"nice\":2960,\"sys\":1453150,\"idle\":1789620420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11218650,\"nice\":4030,\"sys\":1414810,\"idle\":1790792350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11359560,\"nice\":3610,\"sys\":1467470,\"idle\":1790481630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11286780,\"nice\":2820,\"sys\":1431230,\"idle\":1790662260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11214000,\"nice\":2480,\"sys\":1450480,\"idle\":1790515200,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":7261,\"sum\":59096}}}"} 2025-03-14T21:06:01.194280+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986328265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:06:01.194283+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986361194,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.867864,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-14T21:06:01.194956+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986361194,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1579,"method":"GET","url":"/alive","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":37608},"res":{"statusCode":200,"headers":"***"},"responseTime":1,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T21:08:25.560307+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986448265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:08:25.560313+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986505560,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":507.38334799999996,\"method\":\"GET\",\"path\":\"/api/v1/scrumTeams/membership/005B0000006evEnIAI\",\"statusCode\":200}}"} 2025-03-14T21:08:25.561654+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986505561,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1584,"method":"GET","url":"/api/v1/scrumTeams/membership/005B0000006evEnIAI","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":38446},"res":{"statusCode":200,"headers":"***"},"responseTime":508,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T21:08:27.181522+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986507181,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14629605376,\"uptime\":1805882.56,\"totalMem\":16484134912,\"loadavg\":[0.02,0.1,0.05],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11551540,\"nice\":4920,\"sys\":1458250,\"idle\":1789949200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11282760,\"nice\":3430,\"sys\":1449350,\"idle\":1790731510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11471570,\"nice\":2660,\"sys\":1418680,\"idle\":1790652760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11753970,\"nice\":2960,\"sys\":1453290,\"idle\":1789797350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11220320,\"nice\":4030,\"sys\":1414990,\"idle\":1790969480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11360740,\"nice\":3610,\"sys\":1467580,\"idle\":1790659410,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11287730,\"nice\":2820,\"sys\":1431390,\"idle\":1790839610,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11215180,\"nice\":2480,\"sys\":1450690,\"idle\":1790692690,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5992,\"sum\":59608}}}"} 2025-03-14T21:08:27.181576+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986507181,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:08:43.327140+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986522224,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:08:43.327144+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986523327,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":36.117287,\"method\":\"GET\",\"path\":\"/api/v1/incidents?impactStartDate=2025-03-13T21%3A08%3A41.934113068Z&pageSize=100\",\"statusCode\":200}}"} 2025-03-14T21:08:43.328195+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986523327,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1586,"method":"GET","url":"/api/v1/incidents?impactStartDate=2025-03-13T21%3A08%3A41.934113068Z&pageSize=100","query":{"impactStartDate":"2025-03-13T21:08:41.934113068Z","pageSize":"100"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":61422},"res":{"statusCode":200,"headers":"***"},"responseTime":36,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T21:08:45.430339+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986523327,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:08:45.430348+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986525430,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":36.443726,\"method\":\"GET\",\"path\":\"/api/v1/incidents?impactStartDate=2025-03-13T21%3A08%3A41.934113068Z&pageSize=100\",\"statusCode\":200}}"} 2025-03-14T21:08:45.431579+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986525431,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1587,"method":"GET","url":"/api/v1/incidents?impactStartDate=2025-03-13T21%3A08%3A41.934113068Z&pageSize=100","query":{"impactStartDate":"2025-03-13T21:08:41.934113068Z","pageSize":"100"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":61422},"res":{"statusCode":200,"headers":"***"},"responseTime":37,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T21:09:28.265588+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986529535,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:09:28.265592+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986568265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14685040640,\"uptime\":1805943.65,\"totalMem\":16484134912,\"loadavg\":[0.1,0.11,0.05],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11552210,\"nice\":4920,\"sys\":1458360,\"idle\":1790009630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11283400,\"nice\":3430,\"sys\":1449420,\"idle\":1790792000,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11472000,\"nice\":2660,\"sys\":1418750,\"idle\":1790713150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11754780,\"nice\":2960,\"sys\":1453330,\"idle\":1789857640,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11221220,\"nice\":4030,\"sys\":1415030,\"idle\":1791029850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11360950,\"nice\":3610,\"sys\":1467620,\"idle\":1790720060,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11288020,\"nice\":2820,\"sys\":1431430,\"idle\":1790900150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11215370,\"nice\":2480,\"sys\":1450730,\"idle\":1790753330,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":16167,\"sum\":58992}}}"} 2025-03-14T21:12:24.489639+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986744489,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T21:12:24.491133+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986744491,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T21:13:27.181568+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986807181,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14686158848,\"uptime\":1806182.56,\"totalMem\":16484134912,\"loadavg\":[0.05,0.08,0.05],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11553120,\"nice\":4920,\"sys\":1458560,\"idle\":1790246680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11285310,\"nice\":3430,\"sys\":1449640,\"idle\":1791028560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11473350,\"nice\":2660,\"sys\":1418940,\"idle\":1790950140,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11756740,\"nice\":2960,\"sys\":1453460,\"idle\":1790093390,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11223840,\"nice\":4030,\"sys\":1415200,\"idle\":1791265690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11362070,\"nice\":3610,\"sys\":1467780,\"idle\":1790957280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11289320,\"nice\":2820,\"sys\":1431680,\"idle\":1791136580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11216410,\"nice\":2480,\"sys\":1451000,\"idle\":1790990390,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":5989,\"sum\":59605}}}"} 2025-03-14T21:13:27.181637+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986807181,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:13:28.265526+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986748265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:13:28.265533+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986808265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14685929472,\"uptime\":1806183.64,\"totalMem\":16484134912,\"loadavg\":[0.05,0.08,0.05],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11553130,\"nice\":4920,\"sys\":1458560,\"idle\":1790247750,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11285320,\"nice\":3430,\"sys\":1449640,\"idle\":1791029640,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11473360,\"nice\":2660,\"sys\":1418940,\"idle\":1790951210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11756750,\"nice\":2960,\"sys\":1453460,\"idle\":1790094460,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11223860,\"nice\":4030,\"sys\":1415200,\"idle\":1791266760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11362080,\"nice\":3610,\"sys\":1467780,\"idle\":1790958350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11289320,\"nice\":2820,\"sys\":1431680,\"idle\":1791137650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11216420,\"nice\":2480,\"sys\":1451000,\"idle\":1790991460,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":7255,\"sum\":59072}}}"} 2025-03-14T21:14:28.265538+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986808265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:14:28.265544+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986868265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14688935936,\"uptime\":1806243.64,\"totalMem\":16484134912,\"loadavg\":[0.05,0.08,0.05],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11553500,\"nice\":4920,\"sys\":1458650,\"idle\":1790307220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11285650,\"nice\":3430,\"sys\":1449690,\"idle\":1791089100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11473540,\"nice\":2660,\"sys\":1419000,\"idle\":1791010700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11757530,\"nice\":2960,\"sys\":1453510,\"idle\":1790153630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11224420,\"nice\":4030,\"sys\":1415300,\"idle\":1791326130,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11362300,\"nice\":3610,\"sys\":1467820,\"idle\":1791018020,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11289460,\"nice\":2820,\"sys\":1431700,\"idle\":1791197210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11216530,\"nice\":2480,\"sys\":1451030,\"idle\":1791051180,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":7289,\"sum\":59122}}}"} 2025-03-14T21:14:41.396611+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986881396,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T21:14:41.396825+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986878172,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:14:41.396826+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986881396,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='icc-rest'"} 2025-03-14T21:14:41.396872+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986881396,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:14:41.388Z\",\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T18:10:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/C1P1YARE1/p1741981733302919\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T17:48:00.000Z\",\"impactEndTime\":\"2025-03-14T18:37:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[],\"category\":\"Self Inflicted: Failed Change\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000bmYaIAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"A change to enforce TLS via HSTS had unexpected side-effects.\",\"customerExperience\":\"Some customers had build failures (76 builds failed during impact). No known customer support tickets came in regarding the issue.\",\"immediateResolution\":\"Rolling back the change resolved the issue.\",\"aarQuestions\":\"What additional steps could we take to avoid this in the future?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"Heroku Infrastructure\",\"closedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"createdBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"modifiedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T21:14:37.799Z\",\"modifiedAt\":\"2025-03-14T21:14:37.799Z\",\"id\":\"73f39267-6a29-42f0-baef-cb55e76772d9\"},\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[\"Heroku\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T21:03:24.100Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/ExbSAJDzV3aC\"}}"} 2025-03-14T21:14:41.396875+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986881396,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"} 2025-03-14T21:14:41.396927+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986881396,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"} 2025-03-14T21:14:41.397100+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986881396,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T21:14:41.397218+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986881397,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-report-finished"} 2025-03-14T21:14:41.397309+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986881397,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-report-finished schema, filtered out"} 2025-03-14T21:14:41.397393+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986881397,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-report-finished finished"} 2025-03-14T21:15:24.738569+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986894369,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:15:24.738573+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986924738,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":245.139358,\"method\":\"GET\",\"path\":\"/api/v1/incidents?pageSize=1000&status=New%2CInProgress%2CResolved%2CClosed%2CClosed+-+Not+Valid%2CClosed+-+Duplicate&include=problem\",\"statusCode\":200}}"} 2025-03-14T21:15:24.775610+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986924775,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1613,"method":"GET","url":"/api/v1/incidents?pageSize=1000&status=New%2CInProgress%2CResolved%2CClosed%2CClosed+-+Not+Valid%2CClosed+-+Duplicate&include=problem","query":{"pageSize":"1000","status":"New,InProgress,Resolved,Closed,Closed - Not Valid,Closed - Duplicate","include":"problem"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":49598},"res":{"statusCode":200,"headers":"***"},"responseTime":281,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T21:16:28.265557+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741986928265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:16:28.265563+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741986988265,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14680555520,\"uptime\":1806363.65,\"totalMem\":16484134912,\"loadavg\":[0.12,0.11,0.07],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11554480,\"nice\":4920,\"sys\":1458800,\"idle\":1790426070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11286420,\"nice\":3430,\"sys\":1449840,\"idle\":1791208070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11474150,\"nice\":2660,\"sys\":1419080,\"idle\":1791129740,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11759260,\"nice\":2960,\"sys\":1453610,\"idle\":1790271870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11225330,\"nice\":4030,\"sys\":1415390,\"idle\":1791444820,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11363350,\"nice\":3610,\"sys\":1467920,\"idle\":1791137030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11289880,\"nice\":2820,\"sys\":1431830,\"idle\":1791316290,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11217420,\"nice\":2480,\"sys\":1451110,\"idle\":1791170210,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":7291,\"sum\":59098}}}"} 2025-03-14T21:17:27.181536+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987047181,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14679932928,\"uptime\":1806422.56,\"totalMem\":16484134912,\"loadavg\":[0.04,0.09,0.06],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11554840,\"nice\":4920,\"sys\":1458870,\"idle\":1790484380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11286970,\"nice\":3430,\"sys\":1449910,\"idle\":1791266420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11474550,\"nice\":2660,\"sys\":1419120,\"idle\":1791188270,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11759730,\"nice\":2960,\"sys\":1453650,\"idle\":1790330030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11225850,\"nice\":4030,\"sys\":1415440,\"idle\":1791503140,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11363820,\"nice\":3610,\"sys\":1467970,\"idle\":1791195630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11289960,\"nice\":2820,\"sys\":1431880,\"idle\":1791374840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11217900,\"nice\":2480,\"sys\":1451140,\"idle\":1791228730,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":5998,\"sum\":59607}}}"} 2025-03-14T21:17:27.181607+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741987047181,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:18:14.586788+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094586,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.setChannelTopic (src/service/slack/slack.service.ts:39:16)","msg":"set slack channel C08HV72NFR9 topic: :icc-sev3: Sev3 | we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) | https://meet.google.com/yhy-pdqj-ush"} 2025-03-14T21:18:14.591207+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094590,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.buildIncidentToCIRequestMap (src/service/incident/incident.service.ts:1691:12)","msg":"buildIncidentToCIRequestMap for []"} 2025-03-14T21:18:14.598525+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094598,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Saving IncidentToCIs for incident 42054333-1caf-49ea-818e-a6e44100cf29, []"} 2025-03-14T21:18:14.598526+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094598,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Updating IncidentToCIs for incident 42054333-1caf-49ea-818e-a6e44100cf29, []"} 2025-03-14T21:18:14.600074+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741987094599,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.releasePRALocksForIncident (src/service/incident/incident.service.ts:1553:12)","msg":"PRA Incident To CIs released for Incident: 42054333-1caf-49ea-818e-a6e44100cf29"} 2025-03-14T21:18:14.600221+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094598,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Deleting IncidentToCIs for incident with Id: 42054333-1caf-49ea-818e-a6e44100cf29, with Ids: []"} 2025-03-14T21:18:14.600221+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094600,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"8f1cf004-03bc-4ca6-b373-4bdd1b25d34a\",\"email\":\"pramod.pai@salesforce.com\",\"active\":true,\"name\":\"Pramod Pai\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000003Euv3YAC\",\"slackUserId\":\"U02TV6Y55LJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-01-29T20:48:18.188Z\",\"modifiedAt\":\"2024-01-29T20:48:18.188Z\"}"} 2025-03-14T21:18:14.624090+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094623,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 42054333-1caf-49ea-818e-a6e44100cf29"} 2025-03-14T21:18:14.625987+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094625,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 42054333-1caf-49ea-818e-a6e44100cf29 - []"} 2025-03-14T21:18:14.626131+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094625,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 42054333-1caf-49ea-818e-a6e44100cf29"} 2025-03-14T21:18:14.627553+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094627,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 42054333-1caf-49ea-818e-a6e44100cf29 - []"} 2025-03-14T21:18:14.722278+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094721,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 42054333-1caf-49ea-818e-a6e44100cf29"} 2025-03-14T21:18:14.722391+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094722,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 42054333-1caf-49ea-818e-a6e44100cf29"} 2025-03-14T21:18:14.723928+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094723,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 42054333-1caf-49ea-818e-a6e44100cf29 - []"} 2025-03-14T21:18:14.726081+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094725,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 42054333-1caf-49ea-818e-a6e44100cf29"} 2025-03-14T21:18:14.727492+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094727,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 42054333-1caf-49ea-818e-a6e44100cf29 - []"} 2025-03-14T21:18:14.739454+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741987094739,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"src/service/incident/incident.service.ts:1441:16","msg":"updateIncidentToCIs creating locks for incidentId 42054333-1caf-49ea-818e-a6e44100cf29 - []"} 2025-03-14T21:18:14.739594+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094739,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.updateLocksStatus (src/repository/ctcLock/ctcLock.repository.ts:28:12)","msg":"Updating locks for incident 42054333-1caf-49ea-818e-a6e44100cf29, []"} 2025-03-14T21:18:14.807805+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741987094807,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"src/service/incident/incident.service.ts:1455:16","msg":"updateIncidentToCIs produced 42054333-1caf-49ea-818e-a6e44100cf29 - []"} 2025-03-14T21:18:14.808132+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094807,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-incident-to-cis-request for payload : {\"createdAt\":\"2025-03-14T21:18:14.807Z\",\"user\":{\"id\":\"8f1cf004-03bc-4ca6-b373-4bdd1b25d34a\",\"email\":\"pramod.pai@salesforce.com\",\"active\":true,\"name\":\"Pramod Pai\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000003Euv3YAC\",\"slackUserId\":\"U02TV6Y55LJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-01-29T20:48:18.188Z\",\"modifiedAt\":\"2024-01-29T20:48:18.188Z\"},\"incident\":{\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"C08HV72NFR9\",\"name\":\"icc-73030748\"},\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe://pki.sfdc.net/v1/service=ingressgateway/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http://sfdc.co/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https://git.soma.salesforce.com/services/sfdc-bazel/blob/main/projects/services/ast/astciservice/src/main/java/com/salesforce/ast/cert/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CT6U3FZ17/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yhy-pdqj-ush\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-323-538-2198, pin: 899196577; \\nFind numbers in more regions on https://tel.meet/yhy-pdqj-ush?pin=9627594296136, pin: 9627594296136\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"scrumTeamId\":\"a00EE00000c325vYAA\",\"team\":\"AST-Transformers\",\"caseNumber\":\"73030748\",\"caseRecordId\":\"500EE00001TteJyYAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/OZghAaVzkWko\",\"engagedAt\":\"2025-03-14T21:18:13.836Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:46:02.431Z\"},\"eventObj\":[],\"requestId\":\"0qx5i-arq1po-mvvhqnb-ox8yyc-1741987093681\",\"client\":\"icc-ui\"}"} 2025-03-14T21:18:14.808133+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094623,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T21:18:14.808134+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094808,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-incident-to-cis-request - undefined"} 2025-03-14T21:18:14.808139+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094808,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-to-cis-request\"}}"} 2025-03-14T21:18:14.808192+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094808,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-to-cis-request\"}}"} 2025-03-14T21:18:14.808328+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741987094808,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:18:14.808334+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094808,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key '42054333-1caf-49ea-818e-a6e44100cf29' to topic 'incident': {\"createdAt\":\"2025-03-14T21:18:14.807Z\",\"user\":{\"id\":\"8f1cf004-03bc-4ca6-b373-4bdd1b25d34a\",\"email\":\"pramod.pai@salesforce.com\",\"active\":true,\"name\":\"Pramod Pai\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000003Euv3YAC\",\"slackUserId\":\"U02TV6Y55LJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-01-29T20:48:18.188Z\",\"modifiedAt\":\"2024-01-29T20:48:18.188Z\"},\"incident\":{\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"C08HV72NFR9\",\"name\":\"icc-73030748\"},\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe://pki.sfdc.net/v1/service=ingressgateway/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http://sfdc.co/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https://git.soma.salesforce.com/services/sfdc-bazel/blob/main/projects/services/ast/astciservice/src/main/java/com/salesforce/ast/cert/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CT6U3FZ17/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yhy-pdqj-ush\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-323-538-2198, pin: 899196577; \\nFind numbers in more regions on https://tel.meet/yhy-pdqj-ush?pin=9627594296136, pin: 9627594296136\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"scrumTeamId\":\"a00EE00000c325vYAA\",\"team\":\"AST-Transformers\",\"caseNumber\":\"73030748\",\"caseRecordId\":\"500EE00001TteJyYAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/OZghAaVzkWko\",\"engagedAt\":\"2025-03-14T21:18:13.836Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:46:02.431Z\"},\"eventObj\":[],\"requestId\":\"0qx5i-arq1po-mvvhqnb-ox8yyc-1741987093681\",\"client\":\"icc-ui\"}"} 2025-03-14T21:18:14.808407+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741987094808,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key '42054333-1caf-49ea-818e-a6e44100cf29' to Kafka topic 'incident'"} 2025-03-14T21:18:14.808408+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094808,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-incident-to-cis-request - undefined"} 2025-03-14T21:18:14.808409+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094808,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.08946499228477478\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-to-cis-request\"}}"} 2025-03-14T21:18:14.808412+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094808,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.08946499228477478\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-to-cis-request\"}}"} 2025-03-14T21:18:14.808579+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741987094808,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T21:18:14.808801+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094808,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.produceIncidentToCIUpsertEvent (src/service/incident/incident.service.ts:1731:14)","msg":"produceIncidentToCIUpsertEvent 42054333-1caf-49ea-818e-a6e44100cf29 - reporting {\"emptyData\":\"All Incident to CI have been removed\",\"dataTitle\":\"Incident to Ci updated with the following information:\",\"data\":[]}"} 2025-03-14T21:18:14.808869+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741987094808,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:18:14.808869+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741987094808,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"produceReportGenericData for 42054333-1caf-49ea-818e-a6e44100cf29 in Incident to CI Updated "} 2025-03-14T21:18:14.808880+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094808,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-report-generic-data - undefined"} 2025-03-14T21:18:14.808881+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094808,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-report-generic-data\"}}"} 2025-03-14T21:18:14.808914+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094808,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-report-generic-data\"}}"} 2025-03-14T21:18:14.808972+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741987094808,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:18:14.808973+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094808,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key '42054333-1caf-49ea-818e-a6e44100cf29' to topic 'incident': {\"incidentId\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"timestamp\":\"2025-03-14T21:18:14.808Z\",\"sectionTitle\":\"Incident to CI Updated \",\"contentObject\":{\"emptyData\":\"All Incident to CI have been removed\",\"dataTitle\":\"Incident to Ci updated with the following information:\",\"data\":[]}}"} 2025-03-14T21:18:14.809014+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741987094808,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key '42054333-1caf-49ea-818e-a6e44100cf29' to Kafka topic 'incident'"} 2025-03-14T21:18:14.809014+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094808,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-report-generic-data - undefined"} 2025-03-14T21:18:14.809015+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094808,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.05320800840854645\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-report-generic-data\"}}"} 2025-03-14T21:18:14.809036+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094809,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.05320800840854645\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-report-generic-data\"}}"} 2025-03-14T21:18:14.809348+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094809,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-incident-updated for payload : {\"createdAt\":\"2025-03-14T21:18:14.600Z\",\"user\":{\"id\":\"8f1cf004-03bc-4ca6-b373-4bdd1b25d34a\",\"gusUserId\":\"005EE000003Euv3YAC\",\"slackUserId\":\"U02TV6Y55LJ\",\"name\":\"Pramod Pai\",\"email\":\"pramod.pai@salesforce.com\"},\"incident\":{\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"C08HV72NFR9\",\"name\":\"icc-73030748\"},\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe://pki.sfdc.net/v1/service=ingressgateway/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http://sfdc.co/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https://git.soma.salesforce.com/services/sfdc-bazel/blob/main/projects/services/ast/astciservice/src/main/java/com/salesforce/ast/cert/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CT6U3FZ17/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yhy-pdqj-ush\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-323-538-2198, pin: 899196577; \\nFind numbers in more regions on https://tel.meet/yhy-pdqj-ush?pin=9627594296136, pin: 9627594296136\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"modifiedAt\":\"2025-03-14T18:45:55.304Z\",\"createdBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"modifiedBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"id\":\"ef8bd76c-d63d-456d-badc-8345e196f127\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"scrumTeamId\":\"a00EE00000c325vYAA\",\"team\":\"AST-Transformers\",\"caseNumber\":\"73030748\",\"caseRecordId\":\"500EE00001TteJyYAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/OZghAaVzkWko\",\"engagedAt\":\"2025-03-14T21:18:13.836Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:46:02.431Z\",\"usdResources\":[]},\"changes\":{\"detectedTime\":[\"2025-03-14T18:45:55.304Z\",\"2025-03-14T18:45:00.000Z\"],\"severity\":[\"Sev1\",\"Sev3\"],\"impactStartTime\":[\"2025-03-14T18:45:55.304Z\",\"2025-03-14T18:45:00.000Z\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"modifiedAt\":\"2025-03-14T18:45:55.304Z\",\"createdBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"modifiedBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"id\":\"ef8bd76c-d63d-456d-badc-8345e196f127\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"externalGusId\":null}]}},\"requestId\":\"0qx5i-arq1po-mvvhqnb-ox8yyc-1741987093681\",\"client\":\"icc-ui\"}"} 2025-03-14T21:18:14.809349+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741987094809,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:18:14.809349+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094809,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-incident-updated - undefined"} 2025-03-14T21:18:14.809351+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094809,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T21:18:14.809375+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094809,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T21:18:14.809506+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741987094809,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:18:14.809512+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094809,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key '42054333-1caf-49ea-818e-a6e44100cf29' to topic 'incident': {\"createdAt\":\"2025-03-14T21:18:14.600Z\",\"user\":{\"id\":\"8f1cf004-03bc-4ca6-b373-4bdd1b25d34a\",\"gusUserId\":\"005EE000003Euv3YAC\",\"slackUserId\":\"U02TV6Y55LJ\",\"name\":\"Pramod Pai\",\"email\":\"pramod.pai@salesforce.com\"},\"incident\":{\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"C08HV72NFR9\",\"name\":\"icc-73030748\"},\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe://pki.sfdc.net/v1/service=ingressgateway/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http://sfdc.co/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https://git.soma.salesforce.com/services/sfdc-bazel/blob/main/projects/services/ast/astciservice/src/main/java/com/salesforce/ast/cert/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CT6U3FZ17/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yhy-pdqj-ush\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-323-538-2198, pin: 899196577; \\nFind numbers in more regions on https://tel.meet/yhy-pdqj-ush?pin=9627594296136, pin: 9627594296136\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"modifiedAt\":\"2025-03-14T18:45:55.304Z\",\"createdBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"modifiedBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"id\":\"ef8bd76c-d63d-456d-badc-8345e196f127\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"scrumTeamId\":\"a00EE00000c325vYAA\",\"team\":\"AST-Transformers\",\"caseNumber\":\"73030748\",\"caseRecordId\":\"500EE00001TteJyYAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/OZghAaVzkWko\",\"engagedAt\":\"2025-03-14T21:18:13.836Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:46:02.431Z\",\"usdResources\":[]},\"changes\":{\"detectedTime\":[\"2025-03-14T18:45:55.304Z\",\"2025-03-14T18:45:00.000Z\"],\"severity\":[\"Sev1\",\"Sev3\"],\"impactStartTime\":[\"2025-03-14T18:45:55.304Z\",\"2025-03-14T18:45:00.000Z\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"modifiedAt\":\"2025-03-14T18:45:55.304Z\",\"createdBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"modifiedBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"id\":\"ef8bd76c-d63d-456d-badc-8345e196f127\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"externalGusId\":null}]}},\"requestId\":\"0qx5i-arq1po-mvvhqnb-ox8yyc-1741987093681\",\"client\":\"icc-ui\"}"} 2025-03-14T21:18:14.809533+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741987094809,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key '42054333-1caf-49ea-818e-a6e44100cf29' to Kafka topic 'incident'"} 2025-03-14T21:18:14.809533+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094809,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-incident-updated - undefined"} 2025-03-14T21:18:14.809537+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094809,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.11460401117801666\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T21:18:14.809558+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094809,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.11460401117801666\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T21:18:14.809706+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741987094809,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T21:18:14.810271+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741987094809,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:18:14.810271+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094810,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":1004.227102,\"method\":\"PATCH\",\"path\":\"/api/v1/incidents/42054333-1caf-49ea-818e-a6e44100cf29\",\"statusCode\":200}}"} 2025-03-14T21:18:14.811006+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741987094810,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1614,"method":"PATCH","url":"/api/v1/incidents/42054333-1caf-49ea-818e-a6e44100cf29","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":26062},"res":{"statusCode":200,"headers":"***"},"responseTime":1004,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T21:18:14.826529+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741987094810,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:18:14.826534+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987094826,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":5.98964,\"method\":\"GET\",\"path\":\"/api/v1/users/slack/WJH7Y437A\",\"statusCode\":200}}"} 2025-03-14T21:18:14.826971+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741987094826,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1616,"method":"GET","url":"/api/v1/users/slack/WJH7Y437A","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":26062},"res":{"statusCode":200,"headers":"***"},"responseTime":6,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T21:18:27.181572+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987107181,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14680596480,\"uptime\":1806482.56,\"totalMem\":16484134912,\"loadavg\":[0.01,0.07,0.05],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11555190,\"nice\":4920,\"sys\":1458950,\"idle\":1790543800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11287440,\"nice\":3430,\"sys\":1449990,\"idle\":1791325750,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11474730,\"nice\":2660,\"sys\":1419170,\"idle\":1791247810,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11760340,\"nice\":2960,\"sys\":1453690,\"idle\":1790389350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11226490,\"nice\":4030,\"sys\":1415480,\"idle\":1791562510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11364180,\"nice\":3610,\"sys\":1468040,\"idle\":1791255220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T21:26:27.185530+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987587185,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14682083328,\"uptime\":1806962.56,\"totalMem\":16484134912,\"loadavg\":[0.04,0.04,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11557160,\"nice\":4920,\"sys\":1459420,\"idle\":1791020010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11290710,\"nice\":3430,\"sys\":1450460,\"idle\":1791801590,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11476990,\"nice\":2660,\"sys\":1419530,\"idle\":1791723620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1741987587185,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:26:39.370248+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741987588269,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:26:39.370252+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987599370,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T21:26:39.370476+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741987599370,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems 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{"level":20,"time":1741988052131,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T21:34:12.133725+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741988052133,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 - [{\"createdAt\":\"2025-03-14T21:14:49.675Z\",\"modifiedAt\":\"2025-03-14T21:14:49.675Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"e115a337-6f18-4669-bce4-c502df774806\",\"prbNumber\":\"PRB-0027108\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"valid\":true,\"sfid\":\"a4QEE00000067gL2AQ\"}]"} 2025-03-14T21:34:12.133881+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741988052133,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T21:34:12.135524+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741988052135,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 - []"} 2025-03-14T21:34:12.248109+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741988052247,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources 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49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741988556896,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":133.55686699999998,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08HXGCUZ5E\",\"statusCode\":200}}"} 2025-03-14T21:42:36.897061+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741988556896,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1636,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08HXGCUZ5E","query":{"slackChannelId":"C08HXGCUZ5E"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":60266},"res":{"statusCode":200,"headers":"***"},"responseTime":133,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request 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2025-03-14T21:50:17.327246+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741988968273,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:50:17.327251+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989017327,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T21:51:28.273509+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989028269,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:51:28.273514+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] 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{"level":30,"time":1741989088273,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:52:28.273548+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989148273,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14689247232,\"uptime\":1808523.65,\"totalMem\":16484134912,\"loadavg\":[0.03,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11563970,\"nice\":4920,\"sys\":1461090,\"idle\":1792568180,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989236051,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1646,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":57626},"res":{"statusCode":200,"headers":"***"},"responseTime":28,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T21:53:56.059867+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989236051,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:53:56.059869+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989236059,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":5.44689,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T21:53:56.060467+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989236060,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1647,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":57626},"res":{"statusCode":200,"headers":"***"},"responseTime":6,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T21:53:56.117364+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989236116,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:69:12)","msg":"[SlackService.getChannelNameById] Cache miss for Slack Channel: C0354P2TR5H"} 2025-03-14T21:53:56.233731+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989236233,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C0354P2TR5H"} 2025-03-14T21:53:56.233848+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989236233,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"PermissionService.canUserCreateIncidentForTeam (src/service/auth/permission/permission.service.ts:40:14)","msg":"Team ID provided. Getting team internal ID for team with external ID a00B0000009kCNVIA2"} 2025-03-14T21:53:56.234734+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989236233,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"TeamService.verifyIfUserIsCollaborator (src/service/team/team.service.ts:758:14)","msg":"Team ID cf115125-8d7c-4637-ae6c-c7b70c2d380e is in UUID format. Finding team with UUID cf115125-8d7c-4637-ae6c-c7b70c2d380e"} 2025-03-14T21:53:56.249867+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989236249,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"TeamService.verifyIfUserIsCollaborator (src/service/team/team.service.ts:768:16)","msg":"User Deepak Jaisingh is part of collaborators list for team cf115125-8d7c-4637-ae6c-c7b70c2d380e"} 2025-03-14T21:53:56.251025+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989236250,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.createIncident (src/service/incident/incident.service.ts:176:12)","msg":"create incident {\"incidentPostData\":{\"channels\":[\"C0354P2TR5H\"],\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"invitees\":[\"WEDRT71DH\",\"WF714LNAX\",\"WJS3G6EBX\",\"U01HEMYGTHV\",\"WECLHD39D\",\"U02RRQX4YJD\",\"U023NM6PSCT\",\"U023GGJ2Z8V\",\"U031ZE9UALW\",\"U01G4M15KLM\",\"U03TAJHAL3Z\",\"U03J3L4RZ17\",\"WPZK4F47R\",\"U027AFZ12HX\",\"U026R4V64QN\",\"U033QFZ8H9N\",\"U02TJJJ7CGP\",\"U068K6DFGR1\",\"U06CN25T8J1\",\"U068WT1V3U1\",\"WAWUYP5QR\"],\"severity\":\"Sev2\",\"subject\":\"CG4S service pods not responding in HDPS channel\",\"teamExternalId\":\"a00B0000009kCNVIA2\",\"origin\":\"CustomerInternal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"]}}"} 2025-03-14T21:53:56.404224+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989236403,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C0354P2TR5H"} 2025-03-14T21:53:56.404777+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989236404,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C0354P2TR5H"} 2025-03-14T21:53:56.438843+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989236438,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C0354P2TR5H"} 2025-03-14T21:53:56.438942+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989236438,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C0354P2TR5H"} 2025-03-14T21:53:56.439140+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989236059,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:53:56.439141+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989236439,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"}"} 2025-03-14T21:53:56.463230+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989236462,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:56.465679+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989236465,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:53:56.465831+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989236465,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:56.467474+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989236467,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:53:56.581003+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989236580,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:56.581205+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989236580,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:56.583215+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989236582,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:53:56.585194+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989236584,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:56.586884+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989236586,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:53:56.597043+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989236596,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-incident-created-without-slack-channel for payload : {\"createdAt\":\"2025-03-14T21:53:56.438Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"modifiedAt\":\"2025-03-14T21:53:56.250Z\",\"createdBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"modifiedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"id\":\"aae15a30-8b5d-4f91-bbc6-9637387d12f7\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"WEDRT71DH\",\"WF714LNAX\",\"WJS3G6EBX\",\"U01HEMYGTHV\",\"WECLHD39D\",\"U02RRQX4YJD\",\"U023NM6PSCT\",\"U023GGJ2Z8V\",\"U031ZE9UALW\",\"U01G4M15KLM\",\"U03TAJHAL3Z\",\"U03J3L4RZ17\",\"WPZK4F47R\",\"U027AFZ12HX\",\"U026R4V64QN\",\"U033QFZ8H9N\",\"U02TJJJ7CGP\",\"U068K6DFGR1\",\"U06CN25T8J1\",\"U068WT1V3U1\",\"WAWUYP5QR\"],\"channels\":[\"C0354P2TR5H\"],\"inviteBots\":[]},\"eventObj\":{\"isPrivateChannel\":false},\"requestId\":\"88953d78-891d-77b7-7ab3-596c25a39811\",\"client\":\"icc-slack-app\"}"} 2025-03-14T21:53:56.597044+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989236462,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T21:53:56.597045+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989236597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-incident-created-without-slack-channel - undefined"} 2025-03-14T21:53:56.597057+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989236597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"} 2025-03-14T21:53:56.597081+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989236597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"} 2025-03-14T21:53:56.597302+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989236597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:53:56.597305+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989236597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'b9e8b642-7618-4548-927f-8ebc31271097' to topic 'incident': {\"createdAt\":\"2025-03-14T21:53:56.438Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"modifiedAt\":\"2025-03-14T21:53:56.250Z\",\"createdBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"modifiedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"id\":\"aae15a30-8b5d-4f91-bbc6-9637387d12f7\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"WEDRT71DH\",\"WF714LNAX\",\"WJS3G6EBX\",\"U01HEMYGTHV\",\"WECLHD39D\",\"U02RRQX4YJD\",\"U023NM6PSCT\",\"U023GGJ2Z8V\",\"U031ZE9UALW\",\"U01G4M15KLM\",\"U03TAJHAL3Z\",\"U03J3L4RZ17\",\"WPZK4F47R\",\"U027AFZ12HX\",\"U026R4V64QN\",\"U033QFZ8H9N\",\"U02TJJJ7CGP\",\"U068K6DFGR1\",\"U06CN25T8J1\",\"U068WT1V3U1\",\"WAWUYP5QR\"],\"channels\":[\"C0354P2TR5H\"],\"inviteBots\":[]},\"eventObj\":{\"isPrivateChannel\":false},\"requestId\":\"88953d78-891d-77b7-7ab3-596c25a39811\",\"client\":\"icc-slack-app\"}"} 2025-03-14T21:53:56.597349+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989236597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b9e8b642-7618-4548-927f-8ebc31271097' to Kafka topic 'incident'"} 2025-03-14T21:53:56.597349+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989236597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-incident-created-without-slack-channel - undefined"} 2025-03-14T21:53:56.597352+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989236597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.18673299252986908\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"} 2025-03-14T21:53:56.597378+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989236597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.18673299252986908\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"} 2025-03-14T21:53:56.597595+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989236597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T21:53:56.598168+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989236597,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:53:56.598169+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989236598,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":533.3994799999999,\"method\":\"POST\",\"path\":\"/api/v1/incidents\",\"statusCode\":201}}"} 2025-03-14T21:53:56.598673+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989236598,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1648,"method":"POST","url":"/api/v1/incidents","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":57626},"res":{"statusCode":201,"headers":"***"},"responseTime":532,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T21:53:56.606962+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989236606,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:56.607194+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989236598,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:53:56.607196+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989236607,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-without-slack-channel' for consumer group='icc-rest'"} 2025-03-14T21:53:56.607228+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989236607,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:53:56.438Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"modifiedAt\":\"2025-03-14T21:53:56.250Z\",\"createdBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"modifiedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"id\":\"aae15a30-8b5d-4f91-bbc6-9637387d12f7\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"WEDRT71DH\",\"WF714LNAX\",\"WJS3G6EBX\",\"U01HEMYGTHV\",\"WECLHD39D\",\"U02RRQX4YJD\",\"U023NM6PSCT\",\"U023GGJ2Z8V\",\"U031ZE9UALW\",\"U01G4M15KLM\",\"U03TAJHAL3Z\",\"U03J3L4RZ17\",\"WPZK4F47R\",\"U027AFZ12HX\",\"U026R4V64QN\",\"U033QFZ8H9N\",\"U02TJJJ7CGP\",\"U068K6DFGR1\",\"U06CN25T8J1\",\"U068WT1V3U1\",\"WAWUYP5QR\"],\"channels\":[\"C0354P2TR5H\"],\"inviteBots\":[]},\"eventObj\":{\"isPrivateChannel\":false},\"requestId\":\"88953d78-891d-77b7-7ab3-596c25a39811\",\"client\":\"icc-slack-app\"}"} 2025-03-14T21:53:56.607229+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989236607,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"} 2025-03-14T21:53:56.607273+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989236607,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"} 2025-03-14T21:53:56.607407+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989236607,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:56.607493+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989236607,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-incident-created-without-slack-channel"} 2025-03-14T21:53:56.608465+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989236608,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentEventProcessor.processEvent (src/kafka/processor/shared/incidentEventProcessor.ts:26:12)","msg":" Handle process event icc-incident-created-without-slack-channel in IncidentEventProcessor for payload : {\"createdAt\":\"2025-03-14T21:53:56.438Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"modifiedAt\":\"2025-03-14T21:53:56.250Z\",\"createdBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"modifiedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"id\":\"aae15a30-8b5d-4f91-bbc6-9637387d12f7\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"WEDRT71DH\",\"WF714LNAX\",\"WJS3G6EBX\",\"U01HEMYGTHV\",\"WECLHD39D\",\"U02RRQX4YJD\",\"U023NM6PSCT\",\"U023GGJ2Z8V\",\"U031ZE9UALW\",\"U01G4M15KLM\",\"U03TAJHAL3Z\",\"U03J3L4RZ17\",\"WPZK4F47R\",\"U027AFZ12HX\",\"U026R4V64QN\",\"U033QFZ8H9N\",\"U02TJJJ7CGP\",\"U068K6DFGR1\",\"U06CN25T8J1\",\"U068WT1V3U1\",\"WAWUYP5QR\"],\"channels\":[\"C0354P2TR5H\"],\"inviteBots\":[]},\"eventObj\":{\"isPrivateChannel\":false},\"requestId\":\"88953d78-891d-77b7-7ab3-596c25a39811\",\"client\":\"icc-slack-app\"}"} 2025-03-14T21:53:56.641793+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989236641,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C0354P2TR5H"} 2025-03-14T21:53:56.641894+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989236641,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C0354P2TR5H"} 2025-03-14T21:53:56.642812+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989236642,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-created-without-slack-channel finished"} 2025-03-14T21:53:58.331671+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238331,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:58.331924+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989237457,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:53:58.331925+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238331,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-with-slack-channel' for consumer group='icc-rest'"} 2025-03-14T21:53:58.331978+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238331,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:53:58.322Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\",\"is_channel\":true,\"is_group\":false,\"is_im\":false,\"is_mpim\":false,\"is_private\":false,\"created\":1741989236,\"is_archived\":false,\"is_general\":false,\"unlinked\":0,\"name_normalized\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\",\"is_shared\":false,\"is_org_shared\":false,\"is_pending_ext_shared\":false,\"pending_shared\":[],\"context_team_id\":\"T01GST6QY0G\",\"updated\":1741989236794,\"parent_conversation\":null,\"creator\":\"U02Q288NF7W\",\"is_moved\":0,\"is_ext_shared\":false,\"shared_team_ids\":[\"T01GST6QY0G\"],\"internal_team_ids\":[\"T01GST6QY0G\"],\"pending_connected_team_ids\":[],\"is_member\":true,\"last_read\":\"0000000000.000000\",\"topic\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"purpose\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"previous_names\":[],\"priority\":0},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"modifiedAt\":\"2025-03-14T21:53:56.250Z\",\"createdBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"modifiedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"id\":\"aae15a30-8b5d-4f91-bbc6-9637387d12f7\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"WEDRT71DH\",\"WF714LNAX\",\"WJS3G6EBX\",\"U01HEMYGTHV\",\"WECLHD39D\",\"U02RRQX4YJD\",\"U023NM6PSCT\",\"U023GGJ2Z8V\",\"U031ZE9UALW\",\"U01G4M15KLM\",\"U03TAJHAL3Z\",\"U03J3L4RZ17\",\"WPZK4F47R\",\"U027AFZ12HX\",\"U026R4V64QN\",\"U033QFZ8H9N\",\"U02TJJJ7CGP\",\"U068K6DFGR1\",\"U06CN25T8J1\",\"U068WT1V3U1\",\"WAWUYP5QR\"],\"channels\":[\"C0354P2TR5H\"],\"inviteBots\":[]}}"} 2025-03-14T21:53:58.331983+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238331,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-with-slack-channel\"}}"} 2025-03-14T21:53:58.332020+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238331,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-with-slack-channel\"}}"} 2025-03-14T21:53:58.332235+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238332,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:58.332335+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238332,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-incident-created-with-slack-channel"} 2025-03-14T21:53:58.333594+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238333,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentEventProcessor.processEvent (src/kafka/processor/shared/incidentEventProcessor.ts:26:12)","msg":" Handle process event icc-incident-created-with-slack-channel in IncidentEventProcessor for payload : {\"createdAt\":\"2025-03-14T21:53:58.322Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\",\"is_channel\":true,\"is_group\":false,\"is_im\":false,\"is_mpim\":false,\"is_private\":false,\"created\":1741989236,\"is_archived\":false,\"is_general\":false,\"unlinked\":0,\"name_normalized\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\",\"is_shared\":false,\"is_org_shared\":false,\"is_pending_ext_shared\":false,\"pending_shared\":[],\"context_team_id\":\"T01GST6QY0G\",\"updated\":1741989236794,\"parent_conversation\":null,\"creator\":\"U02Q288NF7W\",\"is_moved\":0,\"is_ext_shared\":false,\"shared_team_ids\":[\"T01GST6QY0G\"],\"internal_team_ids\":[\"T01GST6QY0G\"],\"pending_connected_team_ids\":[],\"is_member\":true,\"last_read\":\"0000000000.000000\",\"topic\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"purpose\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"previous_names\":[],\"priority\":0},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"modifiedAt\":\"2025-03-14T21:53:56.250Z\",\"createdBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"modifiedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"id\":\"aae15a30-8b5d-4f91-bbc6-9637387d12f7\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"WEDRT71DH\",\"WF714LNAX\",\"WJS3G6EBX\",\"U01HEMYGTHV\",\"WECLHD39D\",\"U02RRQX4YJD\",\"U023NM6PSCT\",\"U023GGJ2Z8V\",\"U031ZE9UALW\",\"U01G4M15KLM\",\"U03TAJHAL3Z\",\"U03J3L4RZ17\",\"WPZK4F47R\",\"U027AFZ12HX\",\"U026R4V64QN\",\"U033QFZ8H9N\",\"U02TJJJ7CGP\",\"U068K6DFGR1\",\"U06CN25T8J1\",\"U068WT1V3U1\",\"WAWUYP5QR\"],\"channels\":[\"C0354P2TR5H\"],\"inviteBots\":[]}}"} 2025-03-14T21:53:58.357525+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238357,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleIncidentSlackChannelCreated (src/service/async/asyncHandler.ts:225:12)","msg":"[IncidentEventProcessor.updateIncidentWithSlackChannelInfo] Updating incident with slack channel info"} 2025-03-14T21:53:58.364781+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238364,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-incident-created for payload : {\"createdAt\":\"2025-03-14T21:53:58.364Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}}"} 2025-03-14T21:53:58.364782+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238332,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:53:58.364784+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238364,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-incident-created - undefined"} 2025-03-14T21:53:58.364800+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238364,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-created\"}}"} 2025-03-14T21:53:58.364864+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238364,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-created\"}}"} 2025-03-14T21:53:58.364970+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238364,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:53:58.364971+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238364,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'b9e8b642-7618-4548-927f-8ebc31271097' to topic 'incident': {\"createdAt\":\"2025-03-14T21:53:58.364Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}}"} 2025-03-14T21:53:58.365015+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238364,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b9e8b642-7618-4548-927f-8ebc31271097' to Kafka topic 'incident'"} 2025-03-14T21:53:58.365016+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238364,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-incident-created - undefined"} 2025-03-14T21:53:58.365020+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238365,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.0811930000782013\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-created\"}}"} 2025-03-14T21:53:58.365051+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238365,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.0811930000782013\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-created\"}}"} 2025-03-14T21:53:58.365287+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238365,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T21:53:58.372442+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238365,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:53:58.372444+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238372,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"}"} 2025-03-14T21:53:58.394228+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238393,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:58.396179+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238395,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:53:58.396320+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238396,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:58.397689+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238397,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:53:58.413315+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238413,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:58.413435+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238393,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T21:53:58.413435+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238413,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created' for consumer group='icc-rest'"} 2025-03-14T21:53:58.413457+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238413,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:53:58.364Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}}"} 2025-03-14T21:53:58.413458+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238413,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created\"}}"} 2025-03-14T21:53:58.413500+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238413,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created\"}}"} 2025-03-14T21:53:58.413664+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238413,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:58.413762+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238413,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-incident-created"} 2025-03-14T21:53:58.413838+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238413,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-incident-created schema, filtered out"} 2025-03-14T21:53:58.413926+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238413,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-created finished"} 2025-03-14T21:53:58.493845+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238493,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:58.493980+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238493,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:58.495523+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238495,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:53:58.497020+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238496,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:58.498464+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238498,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:53:58.504974+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238504,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-bridge-to-generate for payload : {\"createdAt\":\"2025-03-14T21:53:58.504Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"\",\"additionalJoiningInfo\":\"\",\"isManaged\":true}}"} 2025-03-14T21:53:58.504975+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238413,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:53:58.504975+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238504,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-bridge-to-generate - undefined"} 2025-03-14T21:53:58.505001+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238504,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-bridge-to-generate\"}}"} 2025-03-14T21:53:58.505037+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238505,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-bridge-to-generate\"}}"} 2025-03-14T21:53:58.505150+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238505,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:53:58.505152+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238505,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'b9e8b642-7618-4548-927f-8ebc31271097' to topic 'incident': {\"createdAt\":\"2025-03-14T21:53:58.504Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"\",\"additionalJoiningInfo\":\"\",\"isManaged\":true}}"} 2025-03-14T21:53:58.505209+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238505,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b9e8b642-7618-4548-927f-8ebc31271097' to Kafka topic 'incident'"} 2025-03-14T21:53:58.505209+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238505,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-bridge-to-generate - undefined"} 2025-03-14T21:53:58.505209+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238505,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.06629399955272675\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-bridge-to-generate\"}}"} 2025-03-14T21:53:58.505234+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238505,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.06629399955272675\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-bridge-to-generate\"}}"} 2025-03-14T21:53:58.505414+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238505,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T21:53:58.512980+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238512,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-slack-channel-invite-users for payload : {\"createdAt\":\"2025-03-14T21:53:58.512Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"users\":[\"WEDRT71DH\",\"WF714LNAX\",\"WJS3G6EBX\",\"U01HEMYGTHV\",\"WECLHD39D\",\"U02RRQX4YJD\",\"U023NM6PSCT\",\"U023GGJ2Z8V\",\"U031ZE9UALW\",\"U01G4M15KLM\",\"U03TAJHAL3Z\",\"U03J3L4RZ17\",\"WPZK4F47R\",\"U027AFZ12HX\",\"U026R4V64QN\",\"U033QFZ8H9N\",\"U02TJJJ7CGP\",\"U068K6DFGR1\",\"U06CN25T8J1\",\"U068WT1V3U1\",\"WAWUYP5QR\"],\"bots\":[],\"createdBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"channels\":[\"C0354P2TR5H\"]}}"} 2025-03-14T21:53:58.512980+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238505,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:53:58.512981+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238512,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-slack-channel-invite-users - undefined"} 2025-03-14T21:53:58.513002+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238512,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T21:53:58.513032+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238513,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T21:53:58.513127+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238513,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:53:58.513128+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238513,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'b9e8b642-7618-4548-927f-8ebc31271097' to topic 'incident': {\"createdAt\":\"2025-03-14T21:53:58.512Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"users\":[\"WEDRT71DH\",\"WF714LNAX\",\"WJS3G6EBX\",\"U01HEMYGTHV\",\"WECLHD39D\",\"U02RRQX4YJD\",\"U023NM6PSCT\",\"U023GGJ2Z8V\",\"U031ZE9UALW\",\"U01G4M15KLM\",\"U03TAJHAL3Z\",\"U03J3L4RZ17\",\"WPZK4F47R\",\"U027AFZ12HX\",\"U026R4V64QN\",\"U033QFZ8H9N\",\"U02TJJJ7CGP\",\"U068K6DFGR1\",\"U06CN25T8J1\",\"U068WT1V3U1\",\"WAWUYP5QR\"],\"bots\":[],\"createdBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"channels\":[\"C0354P2TR5H\"]}}"} 2025-03-14T21:53:58.513186+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238513,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b9e8b642-7618-4548-927f-8ebc31271097' to Kafka topic 'incident'"} 2025-03-14T21:53:58.513186+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238513,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-slack-channel-invite-users - undefined"} 2025-03-14T21:53:58.513200+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238513,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.06594900786876678\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T21:53:58.513221+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238513,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.06594900786876678\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T21:53:58.513408+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238513,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T21:53:58.513559+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238513,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.sendSlackChannelEventAndCreateAuditInfo (src/service/async/asyncHandler.ts:269:12)","msg":"Incident slack channel updated successfully for incident b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:58.513559+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238513,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:53:58.513559+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238513,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T21:53:58.520349+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238520,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:58.520480+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238520,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-rest'"} 2025-03-14T21:53:58.520481+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238520,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:53:58.512Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"users\":[\"WEDRT71DH\",\"WF714LNAX\",\"WJS3G6EBX\",\"U01HEMYGTHV\",\"WECLHD39D\",\"U02RRQX4YJD\",\"U023NM6PSCT\",\"U023GGJ2Z8V\",\"U031ZE9UALW\",\"U01G4M15KLM\",\"U03TAJHAL3Z\",\"U03J3L4RZ17\",\"WPZK4F47R\",\"U027AFZ12HX\",\"U026R4V64QN\",\"U033QFZ8H9N\",\"U02TJJJ7CGP\",\"U068K6DFGR1\",\"U06CN25T8J1\",\"U068WT1V3U1\",\"WAWUYP5QR\"],\"bots\":[],\"createdBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"channels\":[\"C0354P2TR5H\"]}}"} 2025-03-14T21:53:58.520481+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238520,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T21:53:58.520531+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238520,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T21:53:58.520678+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238520,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:58.520773+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238520,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users"} 2025-03-14T21:53:58.520856+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238520,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-slack-channel-invite-users schema, filtered out"} 2025-03-14T21:53:58.520944+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238520,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users finished"} 2025-03-14T21:53:58.535788+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238520,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:53:58.535789+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238535,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T21:53:58.535966+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238535,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:58.537920+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238537,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:53:58.538059+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238537,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:58.539440+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238539,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:53:58.552906+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238552,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:58.553032+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238552,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-to-generate' for consumer group='icc-rest'"} 2025-03-14T21:53:58.553033+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238552,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:53:58.504Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"\",\"additionalJoiningInfo\":\"\",\"isManaged\":true}}"} 2025-03-14T21:53:58.553048+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238553,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-to-generate\"}}"} 2025-03-14T21:53:58.553076+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238553,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-to-generate\"}}"} 2025-03-14T21:53:58.553259+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238553,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:58.553359+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238553,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-bridge-to-generate"} 2025-03-14T21:53:58.553446+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238553,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-bridge-to-generate schema, filtered out"} 2025-03-14T21:53:58.553520+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238553,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-bridge-to-generate finished"} 2025-03-14T21:53:58.634086+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238633,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:58.634234+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238634,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:58.635873+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:53:58.637425+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238637,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:58.638857+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238638,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:53:58.644750+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238644,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-slack-channel-created for payload : {\"createdAt\":\"2025-03-14T21:53:58.644Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\"},\"eventObj\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\",\"is_channel\":true,\"is_group\":false,\"is_im\":false,\"is_mpim\":false,\"is_private\":false,\"created\":1741989236,\"is_archived\":false,\"is_general\":false,\"unlinked\":0,\"name_normalized\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\",\"is_shared\":false,\"is_org_shared\":false,\"is_pending_ext_shared\":false,\"pending_shared\":[],\"context_team_id\":\"T01GST6QY0G\",\"updated\":1741989236794,\"parent_conversation\":null,\"creator\":\"U02Q288NF7W\",\"is_moved\":0,\"is_ext_shared\":false,\"shared_team_ids\":[\"T01GST6QY0G\"],\"internal_team_ids\":[\"T01GST6QY0G\"],\"pending_connected_team_ids\":[],\"is_member\":true,\"last_read\":\"0000000000.000000\",\"topic\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"purpose\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"previous_names\":[],\"priority\":0}}"} 2025-03-14T21:53:58.644752+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238553,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:53:58.644757+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238644,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-slack-channel-created - undefined"} 2025-03-14T21:53:58.644761+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238644,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-created\"}}"} 2025-03-14T21:53:58.644803+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238644,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-created\"}}"} 2025-03-14T21:53:58.644916+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238644,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:53:58.644917+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238644,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'b9e8b642-7618-4548-927f-8ebc31271097' to topic 'incident': {\"createdAt\":\"2025-03-14T21:53:58.644Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\"},\"eventObj\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\",\"is_channel\":true,\"is_group\":false,\"is_im\":false,\"is_mpim\":false,\"is_private\":false,\"created\":1741989236,\"is_archived\":false,\"is_general\":false,\"unlinked\":0,\"name_normalized\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\",\"is_shared\":false,\"is_org_shared\":false,\"is_pending_ext_shared\":false,\"pending_shared\":[],\"context_team_id\":\"T01GST6QY0G\",\"updated\":1741989236794,\"parent_conversation\":null,\"creator\":\"U02Q288NF7W\",\"is_moved\":0,\"is_ext_shared\":false,\"shared_team_ids\":[\"T01GST6QY0G\"],\"internal_team_ids\":[\"T01GST6QY0G\"],\"pending_connected_team_ids\":[],\"is_member\":true,\"last_read\":\"0000000000.000000\",\"topic\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"purpose\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"previous_names\":[],\"priority\":0}}"} 2025-03-14T21:53:58.644955+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238644,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b9e8b642-7618-4548-927f-8ebc31271097' to Kafka topic 'incident'"} 2025-03-14T21:53:58.644956+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238644,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-slack-channel-created - undefined"} 2025-03-14T21:53:58.644956+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238644,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.0652259886264801\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-created\"}}"} 2025-03-14T21:53:58.644986+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238644,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.0652259886264801\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-created\"}}"} 2025-03-14T21:53:58.645192+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238644,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T21:53:58.677195+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238676,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C0354P2TR5H"} 2025-03-14T21:53:58.677311+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238677,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C0354P2TR5H"} 2025-03-14T21:53:58.697507+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238697,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"RuleService.setRules (src/service/rule/rule.service.ts:201:16)","msg":"[RULES] Matching action rules found for incident, ignoring actions: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:58.697617+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238697,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"RuleService.setRules (src/service/rule/rule.service.ts:204:16)","msg":"[RULES] Matching action rules found for incident, executing actions: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:58.698228+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238698,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:58.698345+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238644,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:53:58.698346+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238698,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-created' for consumer group='icc-rest'"} 2025-03-14T21:53:58.698350+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238698,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:53:58.644Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\"},\"eventObj\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\",\"is_channel\":true,\"is_group\":false,\"is_im\":false,\"is_mpim\":false,\"is_private\":false,\"created\":1741989236,\"is_archived\":false,\"is_general\":false,\"unlinked\":0,\"name_normalized\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\",\"is_shared\":false,\"is_org_shared\":false,\"is_pending_ext_shared\":false,\"pending_shared\":[],\"context_team_id\":\"T01GST6QY0G\",\"updated\":1741989236794,\"parent_conversation\":null,\"creator\":\"U02Q288NF7W\",\"is_moved\":0,\"is_ext_shared\":false,\"shared_team_ids\":[\"T01GST6QY0G\"],\"internal_team_ids\":[\"T01GST6QY0G\"],\"pending_connected_team_ids\":[],\"is_member\":true,\"last_read\":\"0000000000.000000\",\"topic\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"purpose\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"previous_names\":[],\"priority\":0}}"} 2025-03-14T21:53:58.698369+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238698,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-created\"}}"} 2025-03-14T21:53:58.698401+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238698,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-created\"}}"} 2025-03-14T21:53:58.698575+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238698,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:58.698659+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238698,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-slack-channel-created"} 2025-03-14T21:53:58.698739+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989238698,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-slack-channel-created schema, filtered out"} 2025-03-14T21:53:58.698818+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238698,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-slack-channel-created finished"} 2025-03-14T21:53:58.704425+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238703,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"ScheduledActivityService.setReminders (src/service/scheduledActivity/sa.service.ts:1239:16)","msg":"Scheduled activities [Reminders] created successfully for incident b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:58.706311+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989238706,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-created-with-slack-channel finished"} 2025-03-14T21:54:01.196955+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989241196,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:01.197066+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989239696,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:54:01.197066+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989241197,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-created' for consumer group='icc-rest'"} 2025-03-14T21:54:01.197067+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989241197,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:54:01.109Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/vi1pApLvyqna\"}}"} 2025-03-14T21:54:01.197086+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989241197,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-created\"}}"} 2025-03-14T21:54:01.197122+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989241197,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-created\"}}"} 2025-03-14T21:54:01.197351+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989241197,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:01.197467+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989241197,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-report-created"} 2025-03-14T21:54:01.198739+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989241198,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"ReportFinishedEventProcessor.processEvent (src/kafka/processor/iccRest/reportFinishedEventProcessor.ts:18:12)","msg":"Handle process event icc-report-created in ReportFinishedEventProcessor for payload : {\"createdAt\":\"2025-03-14T21:54:01.109Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/vi1pApLvyqna\"}}"} 2025-03-14T21:54:01.198892+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989241198,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.addQuipLinkToIncidentWhenCreated (src/service/async/asyncHandler.ts:352:14)","msg":"Executing save of Quip Doc Link for incident b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:01.207481+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989241207,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:01.207639+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989241207,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:01.209388+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989241209,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:54:01.209577+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989241209,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:01.211129+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989241210,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:54:01.248302+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989241197,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:54:01.248304+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989241248,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T21:54:01.248511+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989241248,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:01.250467+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989241250,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:54:01.250596+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989241250,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:01.252015+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989241251,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:54:01.346979+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989241346,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:01.347107+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989241346,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:01.348751+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989241348,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:54:01.350306+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989241350,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:01.351764+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989241351,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:54:01.357113+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989241356,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-report-created finished"} 2025-03-14T21:54:02.929839+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989242929,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:02.929936+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989242929,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest'"} 2025-03-14T21:54:02.929942+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989242929,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:54:02.874Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tu9HAYAZ\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_created\",\"timestamp\":\"2025-03-14T21:54:02.874Z\",\"recordId\":\"500EE00001Tu9HAYAZ\",\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"caseNumber\":\"73035004\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"} 2025-03-14T21:54:02.929943+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989242929,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T21:54:02.929988+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989242929,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T21:54:02.930226+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989242930,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:02.930345+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989242930,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-gus-response"} 2025-03-14T21:54:02.931511+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989242931,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:63:12)","msg":" Handle process event icc-gus-response in GusExportEventProcessor for payload : {\"createdAt\":\"2025-03-14T21:54:02.874Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tu9HAYAZ\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_created\",\"timestamp\":\"2025-03-14T21:54:02.874Z\",\"recordId\":\"500EE00001Tu9HAYAZ\",\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"caseNumber\":\"73035004\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"} 2025-03-14T21:54:02.931666+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989242931,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:67:16)","msg":"[handleEvent] icc-gus-response for incident id: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:02.931841+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989242931,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.handleGusResponse (src/kafka/processor/iccRest/gusExportEventProcessor.ts:78:12)","msg":"GUS export event: incident_created"} 2025-03-14T21:54:02.947144+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989242946,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.upsertIncident (src/kafka/processor/iccRest/gusExportEventProcessor.ts:142:14)","msg":"[GusExportEventProcessor.handleIncidentUpsertedEvent] Gus case added to incident b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:02.964642+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":40,"time":1741989242964,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.updateIncidentTransactional (src/service/incident/incident.service.ts:348:14)","msg":"Incident b9e8b642-7618-4548-927f-8ebc31271097 is being force updated."} 2025-03-14T21:54:03.020807+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989243020,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C0354P2TR5H"} 2025-03-14T21:54:03.020951+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989243020,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C0354P2TR5H"} 2025-03-14T21:54:03.026714+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989243026,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.sendSlackChannelEventAndCreateAuditInfo (src/service/async/asyncHandler.ts:269:12)","msg":"Incident slack channel updated successfully for incident b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:03.026720+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741989242930,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:54:03.026721+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741989243026,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T21:54:03.048976+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] 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2025-03-14T22:17:28.273515+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741990588273,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:17:28.273521+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741990648273,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14685184000,\"uptime\":1810023.65,\"totalMem\":16484134912,\"loadavg\":[0.08,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11571430,\"nice\":4920,\"sys\":1462610,\"idle\":1794054300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14691442688,\"uptime\":1810383.65,\"totalMem\":16484134912,\"loadavg\":[0.11,0.14,0.07],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11573440,\"nice\":4920,\"sys\":1462930,\"idle\":1794411110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11313780,\"nice\":3430,\"sys\":1453510,\"idle\":1795191800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11498540,\"nice\":2660,\"sys\":1422540,\"idle\":1795116720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11794730,\"nice\":2960,\"sys\":1456740,\"idle\":1794247550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T22:24:28.273529+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991068273,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14687461376,\"uptime\":1810443.65,\"totalMem\":16484134912,\"loadavg\":[0.12,0.14,0.08],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11573950,\"nice\":4920,\"sys\":1462970,\"idle\":1794470510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11314320,\"nice\":3430,\"sys\":1453550,\"idle\":1795251230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11498890,\"nice\":2660,\"sys\":1422580,\"idle\":1795176200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":20,"time":1741991127189,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14688460800,\"uptime\":1810502.57,\"totalMem\":16484134912,\"loadavg\":[0.09,0.13,0.08],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11574300,\"nice\":4920,\"sys\":1463000,\"idle\":1794528940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11314580,\"nice\":3430,\"sys\":1453610,\"idle\":1795309580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11499200,\"nice\":2660,\"sys\":1422610,\"idle\":1795234580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1741991127189,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:26:20.169056+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991160564,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:26:20.169061+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991180168,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":25.945943,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":304}}"} 2025-03-14T22:26:20.169606+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991180169,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1717,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":34616},"res":{"statusCode":304,"headers":"***"},"responseTime":26,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:26:27.189515+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991187189,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14688370688,\"uptime\":1810562.57,\"totalMem\":16484134912,\"loadavg\":[0.03,0.1,0.07],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11574870,\"nice\":4920,\"sys\":1463080,\"idle\":1794588360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11315080,\"nice\":3430,\"sys\":1453650,\"idle\":1795369080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11499520,\"nice\":2660,\"sys\":1422660,\"idle\":1795294010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11795790,\"nice\":2960,\"sys\":1456840,\"idle\":1794424610,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11255550,\"nice\":4030,\"sys\":1418690,\"idle\":1795606960,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11391350,\"nice\":3610,\"sys\":1471400,\"idle\":1795300160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11321600,\"nice\":2820,\"sys\":1435710,\"idle\":1795471390,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11239860,\"nice\":2480,\"sys\":1454710,\"idle\":1795336440,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5995,\"sum\":59603}}}"} 2025-03-14T22:26:27.189598+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991187189,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:43.870029+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":50,"time":1741991323869,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest","stack":"HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest"} 2025-03-14T22:28:43.870266+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991323661,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:43.870270+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991323870,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":12.487091,\"method\":\"GET\",\"path\":\"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest\",\"statusCode\":204}}"} 2025-03-14T22:28:43.870762+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991323870,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1721,"method":"GET","url":"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":19008},"res":{"statusCode":204,"headers":"***"},"responseTime":12,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:52.091047+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991332090,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:52.096867+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991332096,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:52.097016+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991332096,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:52.098656+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991332098,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:52.100511+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991332100,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":53.630599,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08J51MFR5X\",\"statusCode\":200}}"} 2025-03-14T22:28:52.101084+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991332100,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1734,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08J51MFR5X","query":{"slackChannelId":"C08J51MFR5X"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":19008},"res":{"statusCode":200,"headers":"***"},"responseTime":53,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:52.270456+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":50,"time":1741991332270,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest","stack":"HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest"} 2025-03-14T22:28:52.270687+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991332100,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:52.270692+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991332270,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":11.361766999999999,\"method\":\"GET\",\"path\":\"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest\",\"statusCode\":204}}"} 2025-03-14T22:28:52.271167+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991332270,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1735,"method":"GET","url":"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":19008},"res":{"statusCode":204,"headers":"***"},"responseTime":11,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:54.662911+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":50,"time":1741991334662,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest","stack":"HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest"} 2025-03-14T22:28:54.663183+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991334400,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:54.663184+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991334663,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":12.404857,\"method\":\"GET\",\"path\":\"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest\",\"statusCode\":204}}"} 2025-03-14T22:28:54.663635+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991334663,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1747,"method":"GET","url":"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":19008},"res":{"statusCode":204,"headers":"***"},"responseTime":12,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:29:11.481094+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":50,"time":1741991351480,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusUserService.getGusUserByEmail (src/service/user/gusUser.service.ts:60:14)","msg":"Unable to retrieve user gsm@salesforce.com from GUS"} 2025-03-14T22:29:11.499947+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991351049,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:11.499948+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991351499,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:29:11.500174+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991351499,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:11.502793+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991351502,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:11.502949+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991351502,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:11.504897+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991351504,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:11.585035+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991351584,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Proxy.searchSlackUserByEmail (src/service/slack/slackapi.service.ts:90:14)","msg":"Error searching slack user with error: Error: An API error occurred: users_not_found"} 2025-03-14T22:29:11.585139+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991351584,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"TeamService.createUsersIfAbsent (src/service/team/team.service.ts:729:18)","msg":"Comms User gsm@salesforce.com is not present in GUS. This could be a valid case for a DL email address"} 2025-03-14T22:29:11.639452+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991351639,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:11.639611+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991351639,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:11.642073+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991351641,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:11.644355+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991351644,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:11.646198+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991351646,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:11.652929+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991351652,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":217.47193099999998,\"method\":\"GET\",\"path\":\"/api/v1/incidents/b7ef96fc-4995-4d2b-b152-2783270aada8?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T22:29:11.653847+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991351653,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1750,"method":"GET","url":"/api/v1/incidents/b7ef96fc-4995-4d2b-b152-2783270aada8?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":27120},"res":{"statusCode":200,"headers":"***"},"responseTime":218,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:29:11.668476+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":50,"time":1741991351668,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusUserService.getGusUserByEmail (src/service/user/gusUser.service.ts:60:14)","msg":"Unable to retrieve user techcustomerescalation@salesforce.com from GUS"} 2025-03-14T22:29:12.576842+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991352576,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleIncidentSlackChannelCreated (src/service/async/asyncHandler.ts:225:12)","msg":"[IncidentEventProcessor.updateIncidentWithSlackChannelInfo] Updating incident with slack channel info"} 2025-03-14T22:29:12.584606+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352584,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-incident-created for payload : {\"createdAt\":\"2025-03-14T22:29:12.584Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}}"} 2025-03-14T22:29:12.584608+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991352549,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:12.584609+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352584,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-incident-created - undefined"} 2025-03-14T22:29:12.584610+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352584,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-created\"}}"} 2025-03-14T22:29:12.584617+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352584,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-created\"}}"} 2025-03-14T22:29:12.584795+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991352584,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:12.584796+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352584,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to topic 'incident': {\"createdAt\":\"2025-03-14T22:29:12.584Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}}"} 2025-03-14T22:29:12.584836+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991352584,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to Kafka topic 'incident'"} 2025-03-14T22:29:12.584836+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352584,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-incident-created - undefined"} 2025-03-14T22:29:12.584839+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352584,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.13477499783039093\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-created\"}}"} 2025-03-14T22:29:12.584867+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352584,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.13477499783039093\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-created\"}}"} 2025-03-14T22:29:12.585090+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991352584,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T22:29:12.592537+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991352584,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:12.592538+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352592,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"}"} 2025-03-14T22:29:12.618078+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352617,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:12.620092+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352619,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:12.620274+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352620,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:12.621843+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352621,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:12.633330+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352633,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:12.633475+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352617,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:29:12.633477+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991352633,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created' for consumer group='icc-rest'"} 2025-03-14T22:29:12.633480+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352633,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:12.584Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}}"} 2025-03-14T22:29:12.633488+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352633,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created\"}}"} 2025-03-14T22:29:12.633521+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352633,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created\"}}"} 2025-03-14T22:29:12.633698+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352633,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:12.633792+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352633,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-incident-created"} 2025-03-14T22:29:12.633891+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352633,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-incident-created schema, filtered out"} 2025-03-14T22:29:12.633981+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991352633,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-created finished"} 2025-03-14T22:29:12.717766+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352717,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:12.717910+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352717,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:12.719535+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352719,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:12.721378+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352721,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:12.723050+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352722,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:12.730424+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352730,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-bridge-to-generate for payload : {\"createdAt\":\"2025-03-14T22:29:12.730Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"\",\"additionalJoiningInfo\":\"\",\"isManaged\":true}}"} 2025-03-14T22:29:12.730426+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991352633,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:12.730426+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352730,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-bridge-to-generate - undefined"} 2025-03-14T22:29:12.730434+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352730,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-bridge-to-generate\"}}"} 2025-03-14T22:29:12.730462+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352730,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-bridge-to-generate\"}}"} 2025-03-14T22:29:12.730567+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991352730,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:12.730572+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352730,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to topic 'incident': {\"createdAt\":\"2025-03-14T22:29:12.730Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"\",\"additionalJoiningInfo\":\"\",\"isManaged\":true}}"} 2025-03-14T22:29:12.730598+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991352730,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to Kafka topic 'incident'"} 2025-03-14T22:29:12.730600+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352730,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-bridge-to-generate - undefined"} 2025-03-14T22:29:12.730612+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352730,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.0663440078496933\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-bridge-to-generate\"}}"} 2025-03-14T22:29:12.730630+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352730,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.0663440078496933\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-bridge-to-generate\"}}"} 2025-03-14T22:29:12.730804+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991352730,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T22:29:12.737807+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352737,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:12.737914+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991352730,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:12.737915+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991352737,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-to-generate' for consumer group='icc-rest'"} 2025-03-14T22:29:12.737938+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352737,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:12.730Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"\",\"additionalJoiningInfo\":\"\",\"isManaged\":true}}"} 2025-03-14T22:29:12.737945+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352737,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-to-generate\"}}"} 2025-03-14T22:29:12.737975+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352737,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-to-generate\"}}"} 2025-03-14T22:29:12.738118+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352738,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:12.738198+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352738,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-bridge-to-generate"} 2025-03-14T22:29:12.738266+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352738,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-bridge-to-generate schema, filtered out"} 2025-03-14T22:29:12.738339+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991352738,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-bridge-to-generate finished"} 2025-03-14T22:29:12.743824+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352743,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-slack-channel-invite-users for payload : {\"createdAt\":\"2025-03-14T22:29:12.743Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"users\":[\"U03NM0MKSNQ\"],\"bots\":[\"U02DWLVTKB9\",\"U01UPBJAV5F\",\"U02GXBX8PUZ\",\"U03LNRS637U\",\"U032QNNKMT7\",\"U06Q54CS88M\"],\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"}}}"} 2025-03-14T22:29:12.743825+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991352737,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:12.743825+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352743,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-slack-channel-invite-users - undefined"} 2025-03-14T22:29:12.743826+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352743,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T22:29:12.743848+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352743,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T22:29:12.743928+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991352743,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:12.743928+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352743,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to topic 'incident': {\"createdAt\":\"2025-03-14T22:29:12.743Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"users\":[\"U03NM0MKSNQ\"],\"bots\":[\"U02DWLVTKB9\",\"U01UPBJAV5F\",\"U02GXBX8PUZ\",\"U03LNRS637U\",\"U032QNNKMT7\",\"U06Q54CS88M\"],\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"}}}"} 2025-03-14T22:29:12.743962+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991352743,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to Kafka topic 'incident'"} 2025-03-14T22:29:12.743962+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352743,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-slack-channel-invite-users - undefined"} 2025-03-14T22:29:12.743963+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352743,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.06247098743915558\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T22:29:12.743990+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352743,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.06247098743915558\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T22:29:12.744149+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991352743,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T22:29:12.744337+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991352744,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.sendSlackChannelEventAndCreateAuditInfo (src/service/async/asyncHandler.ts:269:12)","msg":"Incident slack channel updated successfully for incident b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:12.744340+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991352743,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:12.744341+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352744,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T22:29:12.750954+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352750,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:12.751062+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991352751,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-rest'"} 2025-03-14T22:29:12.751063+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352751,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:12.743Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"users\":[\"U03NM0MKSNQ\"],\"bots\":[\"U02DWLVTKB9\",\"U01UPBJAV5F\",\"U02GXBX8PUZ\",\"U03LNRS637U\",\"U032QNNKMT7\",\"U06Q54CS88M\"],\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"}}}"} 2025-03-14T22:29:12.751065+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352751,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T22:29:12.751094+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352751,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T22:29:12.751237+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352751,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:12.751301+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352751,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users"} 2025-03-14T22:29:12.751375+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352751,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-slack-channel-invite-users schema, filtered out"} 2025-03-14T22:29:12.751440+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991352751,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users finished"} 2025-03-14T22:29:12.766647+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991352751,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:12.766649+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352766,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:29:12.766839+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352766,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:12.768786+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352768,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:12.768923+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352768,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:12.770318+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991352770,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:15.932812+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991355932,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:15.932894+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991353533,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:15.932895+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991355932,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-created' for consumer group='icc-rest'"} 2025-03-14T22:29:15.932914+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991355932,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:15.924Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/haP7AkVoE22k\"}}"} 2025-03-14T22:29:15.932934+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991355932,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-created\"}}"} 2025-03-14T22:29:15.932965+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991355932,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-created\"}}"} 2025-03-14T22:29:15.933149+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991355933,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:15.933271+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991355933,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-report-created"} 2025-03-14T22:29:15.934380+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991355934,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"ReportFinishedEventProcessor.processEvent (src/kafka/processor/iccRest/reportFinishedEventProcessor.ts:18:12)","msg":"Handle process event icc-report-created in ReportFinishedEventProcessor for payload : {\"createdAt\":\"2025-03-14T22:29:15.924Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/haP7AkVoE22k\"}}"} 2025-03-14T22:29:15.934535+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991355934,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.addQuipLinkToIncidentWhenCreated (src/service/async/asyncHandler.ts:352:14)","msg":"Executing save of Quip Doc Link for incident b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:15.943123+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991355942,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:15.943281+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991355943,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:15.944918+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991355944,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:15.945086+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991355944,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:15.946517+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991355946,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:15.986698+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991355933,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:15.986699+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991355986,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:29:15.986947+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991355986,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:15.989016+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991355988,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:15.989179+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991355988,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:15.990634+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991355990,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:16.087085+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991356086,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:16.087182+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991356087,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:16.088706+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991356088,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:16.090149+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991356089,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:16.091511+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991356091,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:16.096972+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991356096,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-report-created finished"} 2025-03-14T22:29:18.465479+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991358465,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"SlackService.renameChannel (src/service/slack/slack.service.ts:49:26)","msg":"renamed C08HDBF5E3Z to icc-73035802"} 2025-03-14T22:29:18.465599+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991358465,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.handleSlackChannelRenameOnIncidentRecordAndSlackApi (src/kafka/processor/iccRest/gusExportEventProcessor.ts:194:18)","msg":"[GusExportEventProcessor.handleIncidentUpsertedEvent] Slack channel renamed for incident b7ef96fc-4995-4d2b-b152-2783270aada8 gus case number 73035802 after incident_created event"} 2025-03-14T22:29:18.467279+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991358467,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-gus-response finished"} 2025-03-14T22:29:23.797521+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363797,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:23.797592+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991363517,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:23.797593+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991363797,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-response' for consumer group='icc-rest'"} 2025-03-14T22:29:23.797597+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363797,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:23.742Z\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0XJ0A0\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000NYJr02AH\"}]}"} 2025-03-14T22:29:23.797612+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363797,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}"} 2025-03-14T22:29:23.797650+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363797,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}"} 2025-03-14T22:29:23.797834+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363797,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:23.797909+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363797,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-incident-to-cis-response"} 2025-03-14T22:29:23.799013+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363798,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentToCIEventProcessor.processEvent (src/kafka/processor/iccRest/incidentToCIEventProcessor.ts:18:12)","msg":"Handle process event icc-incident-to-cis-response in IncidentToCiEventProcessor for payload : {\"createdAt\":\"2025-03-14T22:29:23.742Z\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0XJ0A0\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000NYJr02AH\"}]}"} 2025-03-14T22:29:23.799294+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363799,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.transformIncidentToCiPayloadIntoUpdateDate (src/service/async/asyncHandler.ts:187:12)","msg":"transformIncidentToCiPayloadIntoUpdateDate input [{\"response\":{\"id\":\"aCqEE000000C0XJ0A0\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000NYJr02AH\"}]"} 2025-03-14T22:29:23.799420+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363799,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.transformIncidentToCiPayloadIntoUpdateDate (src/service/async/asyncHandler.ts:198:12)","msg":"transformIncidentToCiPayloadIntoUpdateDate output [\"a7JEE00000NYJr02AH\"] + [\"aCqEE000000C0XJ0A0\"]"} 2025-03-14T22:29:23.799555+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363799,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleIncidentToCiCreated (src/service/async/asyncHandler.ts:126:12)","msg":"handleIncidentToCiCreated update for DB for b7ef96fc-4995-4d2b-b152-2783270aada8 - [[\"a7JEE00000NYJr02AH\"],[\"aCqEE000000C0XJ0A0\"]]"} 2025-03-14T22:29:23.799688+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363799,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.updateIncidentToCIsSfId (src/service/incident/incident.service.ts:1354:12)","msg":"updateIncidentToCIsSfId id - b7ef96fc-4995-4d2b-b152-2783270aada8 - [\"a7JEE00000NYJr02AH\"] - [\"aCqEE000000C0XJ0A0\"]"} 2025-03-14T22:29:23.799809+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363799,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.asyncUpdateIncidentToCIsSfId (src/service/incident/incident.service.ts:1341:14)","msg":"updateIncidentToCIsSfId for b7ef96fc-4995-4d2b-b152-2783270aada8 - a7JEE00000NYJr02AH - aCqEE000000C0XJ0A0"} 2025-03-14T22:29:23.799830+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991363797,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:23.799831+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363799,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"updateIncidentToConfigurationItemSfId for id b7ef96fc-4995-4d2b-b152-2783270aada8, configurationItemId a7JEE00000NYJr02AH, sfId aCqEE000000C0XJ0A0"} 2025-03-14T22:29:23.802452+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363802,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"updateIncidentToConfigurationItemSfId for id b7ef96fc-4995-4d2b-b152-2783270aada8,\n configurationItemId a7JEE00000NYJr02AH, sfId aCqEE000000C0XJ0A0 ->\n {\"generatedMaps\":[],\"raw\":[],\"affected\":1}"} 2025-03-14T22:29:23.802605+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363802,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleIncidentToCiCreated (src/service/async/asyncHandler.ts:129:12)","msg":"handleIncidentToCiCreated updated for DB for b7ef96fc-4995-4d2b-b152-2783270aada8."} 2025-03-14T22:29:23.805195+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363805,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:23.805196+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363805,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]"} 2025-03-14T22:29:23.805760+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363805,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T22:29:23.807870+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363807,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T22:29:23.807871+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363807,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T22:29:23.808016+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363807,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T22:29:23.798Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:23.126Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":null}}..."} 2025-03-14T22:29:23.808181+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991363808,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:23.126Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":null}}..."} 2025-03-14T22:29:23.808295+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991363808,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000NYJr02AH..."} 2025-03-14T22:29:23.808417+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363808,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T22:29:23.808545+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363808,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null}]..."} 2025-03-14T22:29:23.809661+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363809,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000NYJr02AH: null"} 2025-03-14T22:29:23.809814+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991363809,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:23.126Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":null}}]..."} 2025-03-14T22:29:23.810852+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363810,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for 599ff244-7d51-40ea-bdc8-b30be613c623: null"} 2025-03-14T22:29:23.811021+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363810,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleIncidentToCiCreated (src/service/async/asyncHandler.ts:137:12)","msg":"handleIncidentToCiCreated new Payload for topic: {\"createdAt\":\"2025-03-14T22:29:23.742Z\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0XJ0A0\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000NYJr02AH\"}],\"cis\":[{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:23.126Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":null}}]}"} 2025-03-14T22:29:23.811041+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363811,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-incident-to-cis-export-success - undefined"} 2025-03-14T22:29:23.811042+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363811,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}"} 2025-03-14T22:29:23.811073+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363811,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}"} 2025-03-14T22:29:23.811192+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991363811,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:23.811197+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363811,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to topic 'incident': {\"createdAt\":\"2025-03-14T22:29:23.742Z\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0XJ0A0\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000NYJr02AH\"}],\"cis\":[{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:23.126Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":null}}]}"} 2025-03-14T22:29:23.811230+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991363811,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to Kafka topic 'incident'"} 2025-03-14T22:29:23.811231+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363811,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-incident-to-cis-export-success - undefined"} 2025-03-14T22:29:23.811247+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363811,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.077689990401268\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}"} 2025-03-14T22:29:23.811280+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363811,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.077689990401268\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}"} 2025-03-14T22:29:23.811442+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991363811,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T22:29:23.811558+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991363811,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleIncidentToCiCreated (src/service/async/asyncHandler.ts:139:12)","msg":"handleIncidentToCiCreated finished b7ef96fc-4995-4d2b-b152-2783270aada8."} 2025-03-14T22:29:23.813231+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991363813,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-to-cis-response finished"} 2025-03-14T22:29:23.818315+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363818,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:23.818467+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991363811,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:23.818468+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991363818,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-rest'"} 2025-03-14T22:29:23.818486+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363818,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:23.742Z\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0XJ0A0\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000NYJr02AH\"}],\"cis\":[{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:23.126Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":null}}]}"} 2025-03-14T22:29:23.818504+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363818,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}"} 2025-03-14T22:29:23.818536+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363818,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}"} 2025-03-14T22:29:23.818703+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363818,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:23.818783+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363818,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-incident-to-cis-export-success"} 2025-03-14T22:29:23.818870+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363818,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-incident-to-cis-export-success schema, filtered out"} 2025-03-14T22:29:23.818947+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991363818,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-to-cis-export-success finished"} 2025-03-14T22:29:23.835222+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363835,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:23.835486+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991363818,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:23.835486+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991363835,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-rest'"} 2025-03-14T22:29:23.835562+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363835,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:23.685Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:17.396Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}]},\"servicesImpacted\":{\"0\":[null,\"Core Live on Falcon\"]}},\"requestId\":\"e08d5cd7-ce49-6078-7ee3-9a023cc900d4\",\"client\":\"quantumks2s\"}"} 2025-03-14T22:29:23.835562+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363835,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T22:29:23.835597+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363835,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T22:29:23.835766+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363835,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:23.835852+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363835,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-incident-updated"} 2025-03-14T22:29:23.835932+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991363835,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-incident-updated schema, filtered out"} 2025-03-14T22:29:23.836006+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991363835,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-updated finished"} 2025-03-14T22:29:29.933759+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991369933,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:29.933836+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991368433,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:29.933837+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991369933,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest'"} 2025-03-14T22:29:29.933839+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991369933,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:29.420Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuDhMYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T22:29:29.420Z\",\"recordId\":\"500EE00001TuDhMYAV\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"caseNumber\":\"73035802\"},\"changes\":{}}"} 2025-03-14T22:29:29.933844+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991369933,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T22:29:29.933884+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991369933,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T22:29:29.934155+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991369933,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:29.934246+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991369934,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-gus-response"} 2025-03-14T22:29:29.935516+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991369935,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:63:12)","msg":" Handle process event icc-gus-response in GusExportEventProcessor for payload : {\"createdAt\":\"2025-03-14T22:29:29.420Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuDhMYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T22:29:29.420Z\",\"recordId\":\"500EE00001TuDhMYAV\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"caseNumber\":\"73035802\"},\"changes\":{}}"} 2025-03-14T22:29:29.935651+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991369935,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:67:16)","msg":"[handleEvent] icc-gus-response for incident id: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:29.935773+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991369935,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.handleGusResponse (src/kafka/processor/iccRest/gusExportEventProcessor.ts:78:12)","msg":"GUS export event: incident_updated"} 2025-03-14T22:29:29.938988+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991369938,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.upsertIncident (src/kafka/processor/iccRest/gusExportEventProcessor.ts:142:14)","msg":"[GusExportEventProcessor.handleIncidentUpsertedEvent] Gus case added to incident b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:29.954779+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":40,"time":1741991369954,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.updateIncidentTransactional (src/service/incident/incident.service.ts:348:14)","msg":"Incident b7ef96fc-4995-4d2b-b152-2783270aada8 is being force updated."} 2025-03-14T22:29:29.965888+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991369965,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-gus-response finished"} 2025-03-14T22:29:57.379286+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991397378,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:57.482726+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991397482,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:57.483163+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991397373,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:29:57.483164+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991397483,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-rest'"} 2025-03-14T22:29:57.483251+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991397483,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:57.465Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"id\":\"50d2bfd3-d421-47d5-afdf-a7e7f35bc626\",\"serviceId\":\"PM846U4\",\"serviceName\":\"(CP SRE USE ONLY) CP SRE Global IMS Response\",\"serviceLink\":\"https://salesforce.pagerduty.com/service-directory/PM846U4\",\"responderName\":\"Dominick Blue\",\"responderId\":\"P5SH499\",\"responderLink\":\"https://salesforce.pagerduty.com/users/P5SH499\",\"incidentNumber\":\"14014185\",\"incidentTitle\":\"Incident: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"incidentDetails\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\\nSeverity: Sev2\\nSlack Channel: #icc-73035802\\nBridge URL: https://meet.google.com/oms-esob-eoa\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\\nAdditional Details: \",\"incidentLink\":\"https://salesforce.pagerduty.com/incidents/Q1IH7VVZWX244X\",\"success\":true,\"pageTimestamp\":\"2025-03-14T22:29:57.415Z\",\"pdData\":{\"incident\":{\"incident_number\":14014185,\"title\":\"Incident: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Incident: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"created_at\":\"2025-03-14T22:29:57Z\",\"updated_at\":\"2025-03-14T22:29:57Z\",\"status\":\"triggered\",\"incident_key\":\"5a151f3ed3614b2db905bd98891a41b1\",\"service\":{\"id\":\"PM846U4\",\"type\":\"service_reference\",\"summary\":\"(CP SRE USE ONLY) CP SRE Global IMS Response\",\"self\":\"https://api.pagerduty.com/services/PM846U4\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PM846U4\"},\"assignments\":[{\"at\":\"2025-03-14T22:29:57Z\",\"assignee\":{\"id\":\"P5SH499\",\"type\":\"user_reference\",\"summary\":\"Dominick Blue\",\"self\":\"https://api.pagerduty.com/users/P5SH499\",\"html_url\":\"https://salesforce.pagerduty.com/users/P5SH499\"}}],\"assigned_via\":\"escalation_policy\",\"last_status_change_at\":\"2025-03-14T22:29:57Z\",\"resolved_at\":null,\"first_trigger_log_entry\":{\"id\":\"RQ1766ELX66PKX7223XY054C2Z\",\"type\":\"trigger_log_entry_reference\",\"summary\":\"Triggered through the website.\",\"self\":\"https://api.pagerduty.com/log_entries/RQ1766ELX66PKX7223XY054C2Z\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q1IH7VVZWX244X/log_entries/RQ1766ELX66PKX7223XY054C2Z\"},\"alert_counts\":{\"all\":0,\"triggered\":0,\"resolved\":0},\"is_mergeable\":true,\"incident_type\":{\"name\":\"incident_default\"},\"escalation_policy\":{\"id\":\"PTS92B1\",\"type\":\"escalation_policy_reference\",\"summary\":\"CPSRE Global Escalation\",\"self\":\"https://api.pagerduty.com/escalation_policies/PTS92B1\",\"html_url\":\"https://salesforce.pagerduty.com/escalation_policies/PTS92B1\"},\"teams\":[{\"id\":\"P186O8B\",\"type\":\"team_reference\",\"summary\":\"CP SRE Global\",\"self\":\"https://api.pagerduty.com/teams/P186O8B\",\"html_url\":\"https://salesforce.pagerduty.com/teams/P186O8B\"}],\"impacted_services\":[{\"id\":\"PM846U4\",\"type\":\"service_reference\",\"summary\":\"(CP SRE USE ONLY) CP SRE Global IMS Response\",\"self\":\"https://api.pagerduty.com/services/PM846U4\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PM846U4\"}],\"pending_actions\":[{\"type\":\"escalate\",\"at\":\"2025-03-14T22:39:57Z\"},{\"type\":\"resolve\",\"at\":\"2025-03-15T10:29:57Z\"}],\"acknowledgements\":[],\"basic_alert_grouping\":null,\"alert_grouping\":null,\"last_status_change_by\":{\"id\":\"PM846U4\",\"type\":\"service_reference\",\"summary\":\"(CP SRE USE ONLY) CP SRE Global IMS Response\",\"self\":\"https://api.pagerduty.com/services/PM846U4\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PM846U4\"},\"priority\":null,\"incidents_responders\":[],\"responder_requests\":[],\"subscriber_requests\":[],\"urgency\":\"high\",\"id\":\"Q1IH7VVZWX244X\",\"type\":\"incident\",\"summary\":\"[#14014185] Incident: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"self\":\"https://api.pagerduty.com/incidents/Q1IH7VVZWX244X\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q1IH7VVZWX244X\",\"body\":{\"details\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\\nSeverity: Sev2\\nSlack Channel: #icc-73035802\\nBridge URL: https://meet.google.com/oms-esob-eoa\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\\nAdditional Details: \"}}},\"responderEmail\":\"dominick.blue@salesforce.com\"}}"} 2025-03-14T22:29:57.483252+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991397483,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}"} 2025-03-14T22:29:57.483288+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991397483,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}"} 2025-03-14T22:29:57.483508+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991397483,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:57.483630+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991397483,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-page-response"} 2025-03-14T22:29:57.499667+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991397499,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"PageEventProcessor.processEvent (src/kafka/processor/iccRest/pageEventProcessor.ts:22:16)","msg":"[handleEvent] icc-page-response for incident id: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:57.517519+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991397516,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"PageService.storePageResponseJson (src/service/pd/page.service.ts:185:12)","msg":"Storing page response for incident b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:57.526668+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991397526,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"PageService.storePageResponseJson (src/service/pd/page.service.ts:195:12)","msg":"Storing page response for incident b7ef96fc-4995-4d2b-b152-2783270aada8 finished"} 2025-03-14T22:29:57.527915+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991397527,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"PageService.inviteResponderToChannelByEmail (src/service/pd/page.service.ts:60:14)","msg":"Adding dominick.blue@salesforce.com to slack channel: C08HDBF5E3Z"} 2025-03-14T22:29:57.528251+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991397527,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-slack-channel-invite-users for payload : {\"createdAt\":\"2025-03-14T22:29:57.527Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"users\":[\"U02NP5RGQQ7\"]}}"} 2025-03-14T22:29:57.528281+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991397483,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:57.528282+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991397528,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-slack-channel-invite-users - undefined"} 2025-03-14T22:29:57.528286+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991397528,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T22:29:57.528333+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991397528,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T22:29:57.528490+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991397528,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:57.528496+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991397528,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to topic 'incident': {\"createdAt\":\"2025-03-14T22:29:57.527Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"users\":[\"U02NP5RGQQ7\"]}}"} 2025-03-14T22:29:57.528540+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991397528,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to Kafka topic 'incident'"} 2025-03-14T22:29:57.528541+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991397528,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-slack-channel-invite-users - undefined"} 2025-03-14T22:29:57.528564+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991397528,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.10666199028491974\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T22:29:57.528595+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991397528,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.10666199028491974\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T22:29:57.528870+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991397528,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T22:29:57.529191+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991397528,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-page-response finished"} 2025-03-14T22:29:57.535814+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991397535,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:57.535923+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991397528,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:57.535924+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991397535,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-rest'"} 2025-03-14T22:29:57.535952+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991397535,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:57.527Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"users\":[\"U02NP5RGQQ7\"]}}"} 2025-03-14T22:29:57.535956+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991397535,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T22:29:57.535990+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991397535,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T22:29:57.536165+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991397536,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:57.536283+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991397536,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users"} 2025-03-14T22:29:57.536376+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991397536,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-slack-channel-invite-users schema, filtered out"} 2025-03-14T22:29:57.536469+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991397536,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users finished"} 2025-03-14T22:29:57.544634+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991397544,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:57.544798+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991397544,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:57.546661+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991397546,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:57.548525+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991397548,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:57.550458+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991397550,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:57.555577+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991397536,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:57.555578+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991397555,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":267.557264,\"method\":\"GET\",\"path\":\"/api/v1/incidents/b7ef96fc-4995-4d2b-b152-2783270aada8?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T22:29:57.556431+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991397556,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1755,"method":"GET","url":"/api/v1/incidents/b7ef96fc-4995-4d2b-b152-2783270aada8?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":57584},"res":{"statusCode":200,"headers":"***"},"responseTime":268,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:30:28.277546+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991400581,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:30:28.277551+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991428277,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14686896128,\"uptime\":1810803.65,\"totalMem\":16484134912,\"loadavg\":[0.09,0.07,0.06],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11576840,\"nice\":4920,\"sys\":1463240,\"idle\":1794826900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11316550,\"nice\":3430,\"sys\":1453900,\"idle\":1795608220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11501880,\"nice\":2660,\"sys\":1422950,\"idle\":1795532280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11797560,\"nice\":2960,\"sys\":1456970,\"idle\":1794662990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11258410,\"nice\":4030,\"sys\":1418930,\"idle\":1795845200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11393280,\"nice\":3610,\"sys\":1471650,\"idle\":1795539250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11323140,\"nice\":2820,\"sys\":1435910,\"idle\":1795709920,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11240680,\"nice\":2480,\"sys\":1454940,\"idle\":1795575690,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":9078,\"sum\":58999}}}"} 2025-03-14T22:31:27.189552+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991487189,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14689026048,\"uptime\":1810862.57,\"totalMem\":16484134912,\"loadavg\":[0.08,0.07,0.06],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11577630,\"nice\":4920,\"sys\":1463290,\"idle\":1794885240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11316750,\"nice\":3430,\"sys\":1453950,\"idle\":1795666730,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11502350,\"nice\":2660,\"sys\":1423010,\"idle\":1795590640,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11798070,\"nice\":2960,\"sys\":1457010,\"idle\":1794721330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11259270,\"nice\":4030,\"sys\":1418960,\"idle\":1795903440,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11393710,\"nice\":3610,\"sys\":1471700,\"idle\":1795597820,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11324030,\"nice\":2820,\"sys\":1435950,\"idle\":1795768250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11240920,\"nice\":2480,\"sys\":1455010,\"idle\":1795634150,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5990,\"sum\":59600}}}"} 2025-03-14T22:31:27.189617+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991487189,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:31:33.988027+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991493527,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:31:33.988035+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991493987,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":407.86900099999997,\"method\":\"GET\",\"path\":\"/api/v1/scrumTeams/membership/005EE000007E8JRYA0\",\"statusCode\":304}}"} 2025-03-14T22:31:33.990484+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991493989,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1760,"method":"GET","url":"/api/v1/scrumTeams/membership/005EE000007E8JRYA0","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":35374},"res":{"statusCode":304,"headers":"***"},"responseTime":409,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:31:58.224403+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991493988,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:31:58.224410+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991518224,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":19.429382,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":304}}"} 2025-03-14T22:31:58.224917+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] 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2025-03-14T22:34:28.273523+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991620513,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:34:28.273528+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991668273,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14679994368,\"uptime\":1811043.65,\"totalMem\":16484134912,\"loadavg\":[0.02,0.05,0.05],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11579250,\"nice\":4920,\"sys\":1463460,\"idle\":1795064240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991701761,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1764,"method":"GET","url":"/api/v1/incidents?pageSize=2","query":{"pageSize":"2"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":32124},"res":{"statusCode":200,"headers":"***"},"responseTime":56,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:35:27.189510+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991727189,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14683226112,\"uptime\":1811102.57,\"totalMem\":16484134912,\"loadavg\":[0.01,0.04,0.05],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 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{\"createdAt\":\"2025-03-14T22:39:24.328Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"eventObj\":{\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"reminderId\":\"3ddda525-5f6f-4506-9452-d9a6e36ada01\",\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"}},\"client\":\"icc-rest\"}"} 2025-03-14T22:39:24.328949+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991908273,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:39:24.328950+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991964328,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - bullmq-job-completed - undefined"} 2025-03-14T22:39:24.328952+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991964328,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T22:39:24.328958+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991964328,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': 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{\"createdAt\":\"2025-03-14T22:39:24.328Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"eventObj\":{\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"reminderId\":\"3ddda525-5f6f-4506-9452-d9a6e36ada01\",\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"}},\"client\":\"icc-rest\"}"} 2025-03-14T22:39:24.329106+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991964329,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to Kafka topic 'incident'"} 2025-03-14T22:39:24.329107+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991964329,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - bullmq-job-completed - undefined"} 2025-03-14T22:39:24.329107+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991964329,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.06609798967838287\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T22:39:24.329141+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991964329,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.06609798967838287\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T22:39:24.329358+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991964329,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T22:39:24.329457+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991964329,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Worker. (src/service/bullmq/queue.egress.handler.ts:243:16)","msg":"[BullMQ] Job with id reminders-b7ef96fc-4995-4d2b-b152-2783270aada8-3ddda525-5f6f-4506-9452-d9a6e36ada01 completed"} 2025-03-14T22:39:28.273518+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991964681,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:39:28.273525+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991968273,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14678663168,\"uptime\":1811343.65,\"totalMem\":16484134912,\"loadavg\":[0.11,0.05,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11580950,\"nice\":4920,\"sys\":1463730,\"idle\":1795361690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11318730,\"nice\":3430,\"sys\":1454410,\"idle\":1796144050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11505300,\"nice\":2660,\"sys\":1423400,\"idle\":1796067480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11803670,\"nice\":2960,\"sys\":1457410,\"idle\":1795196340,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11262090,\"nice\":4030,\"sys\":1419350,\"idle\":1796379900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11395680,\"nice\":3610,\"sys\":1472200,\"idle\":1796075620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11327320,\"nice\":2820,\"sys\":1436440,\"idle\":1796244690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11242760,\"nice\":2480,\"sys\":1455470,\"idle\":1796112050,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":7280,\"sum\":59109}}}"} 2025-03-14T22:39:40.803494+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991980803,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:40.803747+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991968273,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:39:40.803749+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991980803,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-without-slack-channel' for consumer group='icc-rest-audit'"} 2025-03-14T22:39:40.803755+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991980803,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:39:40.640Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"New Splunk logins are failing\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:07.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:39.514Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:39:39.514Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c49d7c48-7c43-486e-8caf-18c6ac347176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"U03NM0MKSNQ\"],\"inviteBots\":[\"U02DWLVTKB9\",\"U01UPBJAV5F\",\"U02GXBX8PUZ\",\"U03LNRS637U\",\"U032QNNKMT7\",\"U06Q54CS88M\"]},\"eventObj\":{\"isPrivateChannel\":false},\"requestId\":\"b8cb9977-a8ff-1e7f-c30a-c81b1fbf7d79\",\"client\":\"quantumks2s\"}"} 2025-03-14T22:39:40.803768+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991980803,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"} 2025-03-14T22:39:40.803824+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991980803,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"} 2025-03-14T22:39:40.804537+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991980803,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-incident-created-without-slack-channel event received"} 2025-03-14T22:39:40.804667+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991980804,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-incident-created-without-slack-channel schema, filtered out"} 2025-03-14T22:39:42.834589+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991981956,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:39:42.834592+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991982834,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:39:42.834781+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991982834,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:42.837474+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991982837,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:39:42.837605+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991982837,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:42.839297+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991982839,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:39:42.842497+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991982842,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:42.842798+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991982842,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-with-slack-channel' for consumer group='icc-rest-audit'"} 2025-03-14T22:39:42.842801+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991982842,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:39:42.831Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-13dc682c-7922-45ef-a32c-698d7df872fd\",\"is_channel\":true,\"is_group\":false,\"is_im\":false,\"is_mpim\":false,\"is_private\":false,\"created\":1741991981,\"is_archived\":false,\"is_general\":false,\"unlinked\":0,\"name_normalized\":\"icc-13dc682c-7922-45ef-a32c-698d7df872fd\",\"is_shared\":false,\"is_org_shared\":false,\"is_pending_ext_shared\":false,\"pending_shared\":[],\"context_team_id\":\"T01GST6QY0G\",\"updated\":1741991981386,\"parent_conversation\":null,\"creator\":\"U02Q288NF7W\",\"is_moved\":0,\"is_ext_shared\":false,\"shared_team_ids\":[\"T01GST6QY0G\"],\"internal_team_ids\":[\"T01GST6QY0G\"],\"pending_connected_team_ids\":[],\"is_member\":true,\"last_read\":\"0000000000.000000\",\"topic\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"purpose\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"previous_names\":[],\"priority\":0},\"subject\":\"New Splunk logins are failing\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:07.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:39.514Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:39:39.514Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c49d7c48-7c43-486e-8caf-18c6ac347176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"U03NM0MKSNQ\"],\"inviteBots\":[\"U02DWLVTKB9\",\"U01UPBJAV5F\",\"U02GXBX8PUZ\",\"U03LNRS637U\",\"U032QNNKMT7\",\"U06Q54CS88M\"]}}"} 2025-03-14T22:39:42.842809+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991982842,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-with-slack-channel\"}}"} 2025-03-14T22:39:42.842838+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991982842,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-with-slack-channel\"}}"} 2025-03-14T22:39:42.843045+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991982842,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-incident-created-with-slack-channel event received"} 2025-03-14T22:39:42.843151+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991982843,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-incident-created-with-slack-channel schema, filtered out"} 2025-03-14T22:39:42.931858+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991982931,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:42.931975+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991982842,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:39:42.931979+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991982931,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created' for consumer group='icc-rest-audit'"} 2025-03-14T22:39:42.931996+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991982931,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:39:42.881Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-13dc682c-7922-45ef-a32c-698d7df872fd\"},\"subject\":\"New Splunk logins are failing\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:07.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:39.514Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}}"} 2025-03-14T22:39:42.932011+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991982931,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created\"}}"} 2025-03-14T22:39:42.932057+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991982932,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created\"}}"} 2025-03-14T22:39:42.932299+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991982932,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-incident-created event received"} 2025-03-14T22:39:42.933826+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991982933,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentEventProcessor.processEvent (src/kafka/processor/shared/incidentEventProcessor.ts:26:12)","msg":" Handle process event icc-incident-created in IncidentEventProcessor for payload : {\"createdAt\":\"2025-03-14T22:39:42.881Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-13dc682c-7922-45ef-a32c-698d7df872fd\"},\"subject\":\"New Splunk logins are failing\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:07.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:39.514Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}}"} 2025-03-14T22:39:42.933949+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991982933,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentEventProcessor.processEvent (src/kafka/processor/shared/incidentEventProcessor.ts:72:16)","msg":"Unable to process icc-incident-created event as no implementation exist, filtered out"} 2025-03-14T22:39:42.976825+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991982976,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:42.976954+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991982976,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:42.979015+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991982978,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:39:42.981032+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991982980,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:42.982890+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991982982,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:39:42.988949+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991982932,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:39:42.988955+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991982988,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":184.840806,\"method\":\"GET\",\"path\":\"/api/v1/incidents/13dc682c-7922-45ef-a32c-698d7df872fd?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":304}}"} 2025-03-14T22:39:42.989538+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991982989,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1769,"method":"GET","url":"/api/v1/incidents/13dc682c-7922-45ef-a32c-698d7df872fd?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":11360},"res":{"statusCode":304,"headers":"***"},"responseTime":185,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:39:43.062204+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991983061,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:43.062351+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991982988,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:39:43.062353+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991983062,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-rest-audit'"} 2025-03-14T22:39:43.062379+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991983062,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:39:43.053Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-13dc682c-7922-45ef-a32c-698d7df872fd\"},\"subject\":\"New Splunk logins are failing\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:07.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:39.514Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"users\":[\"U03NM0MKSNQ\"],\"bots\":[\"U02DWLVTKB9\",\"U01UPBJAV5F\",\"U02GXBX8PUZ\",\"U03LNRS637U\",\"U032QNNKMT7\",\"U06Q54CS88M\"],\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"}}}"} 2025-03-14T22:39:43.062380+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991983062,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T22:39:43.062421+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991983062,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T22:39:43.063186+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991983062,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-slack-channel-invite-users event received"} 2025-03-14T22:39:43.063288+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991983063,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-slack-channel-invite-users schema, filtered out"} 2025-03-14T22:39:43.095492+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991983095,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:43.095596+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991983062,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:39:43.095597+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991983095,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-to-generate' for consumer group='icc-rest-audit'"} 2025-03-14T22:39:43.095606+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991983095,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:39:43.045Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-13dc682c-7922-45ef-a32c-698d7df872fd\"},\"subject\":\"New Splunk logins are failing\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:07.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:39.514Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"\",\"additionalJoiningInfo\":\"\",\"isManaged\":true}}"} 2025-03-14T22:39:43.095621+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991983095,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-to-generate\"}}"} 2025-03-14T22:39:43.095652+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991983095,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-to-generate\"}}"} 2025-03-14T22:39:43.095824+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991983095,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-bridge-to-generate event received"} 2025-03-14T22:39:43.095943+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991983095,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-bridge-to-generate schema, filtered out"} 2025-03-14T22:39:43.259917+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991983259,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:43.259977+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991983095,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:39:43.259983+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991983259,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-created' for consumer group='icc-rest-audit'"} 2025-03-14T22:39:43.260011+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991983259,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:39:43.210Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"},\"eventObj\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-13dc682c-7922-45ef-a32c-698d7df872fd\",\"is_channel\":true,\"is_group\":false,\"is_im\":false,\"is_mpim\":false,\"is_private\":false,\"created\":1741991981,\"is_archived\":false,\"is_general\":false,\"unlinked\":0,\"name_normalized\":\"icc-13dc682c-7922-45ef-a32c-698d7df872fd\",\"is_shared\":false,\"is_org_shared\":false,\"is_pending_ext_shared\":false,\"pending_shared\":[],\"context_team_id\":\"T01GST6QY0G\",\"updated\":1741991981386,\"parent_conversation\":null,\"creator\":\"U02Q288NF7W\",\"is_moved\":0,\"is_ext_shared\":false,\"shared_team_ids\":[\"T01GST6QY0G\"],\"internal_team_ids\":[\"T01GST6QY0G\"],\"pending_connected_team_ids\":[],\"is_member\":true,\"last_read\":\"0000000000.000000\",\"topic\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"purpose\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"previous_names\":[],\"priority\":0}}"} 2025-03-14T22:39:43.260011+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991983259,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-created\"}}"} 2025-03-14T22:39:43.260052+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991983260,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-created\"}}"} 2025-03-14T22:39:43.260258+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991983260,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-slack-channel-created event received"} 2025-03-14T22:39:43.260348+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991983260,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-slack-channel-created schema, filtered out"} 2025-03-14T22:39:46.116082+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991986115,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:46.116205+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991984267,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:39:46.116207+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991986116,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-created' for consumer group='icc-rest-audit'"} 2025-03-14T22:39:46.116221+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991986116,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:39:45.763Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-13dc682c-7922-45ef-a32c-698d7df872fd\"},\"subject\":\"New Splunk logins are failing\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:07.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:39.514Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\"}}"} 2025-03-14T22:39:46.116223+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991986116,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-created\"}}"} 2025-03-14T22:39:46.116273+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991986116,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-created\"}}"} 2025-03-14T22:39:46.116536+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991986116,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-report-created event received"} 2025-03-14T22:39:46.117123+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991986116,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-report-created schema, filtered out"} 2025-03-14T22:39:47.616224+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991987615,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:47.616296+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991986116,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:39:47.616296+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991987616,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest-audit'"} 2025-03-14T22:39:47.616299+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991987616,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:39:47.535Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tu4uHYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_created\",\"timestamp\":\"2025-03-14T22:39:47.535Z\",\"recordId\":\"500EE00001Tu4uHYAR\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"caseNumber\":\"73036099\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"} 2025-03-14T22:39:47.616321+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991987616,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T22:39:47.616364+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991987616,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T22:39:47.616575+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991987616,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-gus-response event received"} 2025-03-14T22:39:47.617565+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991987616,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:39:47.617566+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991987617,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T22:39:47.655134+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991987654,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:47.657911+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991987657,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:39:47.658069+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991987657,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:47.660138+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991987659,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:39:47.774466+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991987774,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:47.774692+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991987774,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:47.776848+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991987776,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:39:47.778901+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991987778,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:47.780832+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991987780,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:39:57.508093+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991997507,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:57.508147+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991992765,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:39:57.508147+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991997508,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest-audit'"} 2025-03-14T22:39:57.508193+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991997508,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:39:57.458Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tu4uHYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T22:39:57.458Z\",\"recordId\":\"500EE00001Tu4uHYAR\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"caseNumber\":\"73036099\"},\"changes\":{}}"} 2025-03-14T22:39:57.508199+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991997508,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T22:39:57.508226+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991997508,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T22:39:57.508437+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991997508,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-gus-response event received"} 2025-03-14T22:39:57.509468+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991997508,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:39:57.509469+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991997509,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T22:39:57.544681+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991997544,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:57.547131+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991997546,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:39:57.547293+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991997547,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:57.548836+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991997548,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:39:57.646194+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991997645,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:57.646355+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991997646,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:57.648760+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991997648,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:39:57.650605+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991997650,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:57.652295+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991997652,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:39:59.008306+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991999007,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:59.008362+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991997544,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:39:59.008363+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991999008,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest-audit'"} 2025-03-14T22:39:59.008394+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991999008,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:39:58.538Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tu4uHYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T22:39:58.538Z\",\"recordId\":\"500EE00001Tu4uHYAR\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"caseNumber\":\"73036099\"},\"changes\":{}}"} 2025-03-14T22:39:59.008395+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991999008,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T22:39:59.008450+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991999008,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T22:39:59.008685+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991999008,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-gus-response event received"} 2025-03-14T22:39:59.009729+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741991999008,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:39:59.009730+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991999009,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T22:39:59.045402+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991999045,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:59.048104+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991999047,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:39:59.048264+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991999048,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:59.050157+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991999049,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:39:59.189689+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991999189,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:59.189808+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991999189,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:59.191675+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991999191,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:39:59.193454+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991999193,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:59.195153+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741991999194,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:40:12.950737+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992002177,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:40:12.950741+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992012950,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":279.91243399999996,\"method\":\"GET\",\"path\":\"/api/v1/incidents?pageSize=1000&status=New%2CInProgress%2CResolved%2CClosed%2CClosed+-+Not+Valid%2CClosed+-+Duplicate&include=problem\",\"statusCode\":200}}"} 2025-03-14T22:40:12.982812+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992012982,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1772,"method":"GET","url":"/api/v1/incidents?pageSize=1000&status=New%2CInProgress%2CResolved%2CClosed%2CClosed+-+Not+Valid%2CClosed+-+Duplicate&include=problem","query":{"pageSize":"1000","status":"New,InProgress,Resolved,Closed,Closed - Not Valid,Closed - Duplicate","include":"problem"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":62128},"res":{"statusCode":200,"headers":"***"},"responseTime":310,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:40:13.782811+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992013782,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event bullmq-job-completed for payload : {\"createdAt\":\"2025-03-14T22:40:13.782Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"},\"eventObj\":{\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"reminderId\":\"c6e2fff4-9bd8-4e9a-b86b-d41998f2210d\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"}},\"client\":\"icc-rest\"}"} 2025-03-14T22:40:13.782815+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992012950,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:40:13.782817+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992013782,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - bullmq-job-completed - undefined"} 2025-03-14T22:40:13.782818+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992013782,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T22:40:13.782826+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992013782,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T22:40:13.782922+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992013782,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:40:13.782923+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992013782,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key '13dc682c-7922-45ef-a32c-698d7df872fd' to topic 'incident': {\"createdAt\":\"2025-03-14T22:40:13.782Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"},\"eventObj\":{\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"reminderId\":\"c6e2fff4-9bd8-4e9a-b86b-d41998f2210d\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"}},\"client\":\"icc-rest\"}"} 2025-03-14T22:40:13.782975+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992013782,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key '13dc682c-7922-45ef-a32c-698d7df872fd' to Kafka topic 'incident'"} 2025-03-14T22:40:13.782975+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992013782,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - 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(src/service/bullmq/queue.egress.handler.ts:243:16)","msg":"[BullMQ] Job with id reminders-13dc682c-7922-45ef-a32c-698d7df872fd-c6e2fff4-9bd8-4e9a-b86b-d41998f2210d completed"} 2025-03-14T22:40:14.009771+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992014009,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. 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2025-03-14T22:40:44.645366+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992044645,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1773,"method":"GET","url":"/api/v1/configVars?keys=categories,rootCauses,servicesImpacted","query":{"keys":"categories,rootCauses,servicesImpacted"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":63518},"res":{"statusCode":200,"headers":"***"},"responseTime":5,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:40:44.747632+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992044644,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:40:44.747634+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] 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49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992053167,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:40:53.169318+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992053169,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:40:53.175424+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992053175,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":193.458191,\"method\":\"GET\",\"path\":\"/api/v1/incidents/13dc682c-7922-45ef-a32c-698d7df872fd?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":304}}"} 2025-03-14T22:40:53.175930+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992053175,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1777,"method":"GET","url":"/api/v1/incidents/13dc682c-7922-45ef-a32c-698d7df872fd?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":43162},"res":{"statusCode":304,"headers":"***"},"responseTime":193,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:40:53.564459+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992053175,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer 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13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:40:53.567488+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992053567,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:40:53.569184+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992053568,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:40:53.695884+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992053695,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:40:53.696008+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992053695,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:40:53.697616+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992053697,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources 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49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992053704,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":176.93533599999998,\"method\":\"GET\",\"path\":\"/api/v1/incidents/13dc682c-7922-45ef-a32c-698d7df872fd?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":304}}"} 2025-03-14T22:40:53.705534+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992053705,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1778,"method":"GET","url":"/api/v1/incidents/13dc682c-7922-45ef-a32c-698d7df872fd?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":43162},"res":{"statusCode":304,"headers":"***"},"responseTime":177,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:44:27.189521+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992267189,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14676828160,\"uptime\":1811642.57,\"totalMem\":16484134912,\"loadavg\":[0.06,0.05,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11583220,\"nice\":4920,\"sys\":1463900,\"idle\":1795657480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11320710,\"nice\":3430,\"sys\":1454750,\"idle\":1796440110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11506780,\"nice\":2660,\"sys\":1423680,\"idle\":1796363860,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11807040,\"nice\":2960,\"sys\":1457630,\"idle\":1795491880,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11264910,\"nice\":4030,\"sys\":1419610,\"idle\":1796675610,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11396880,\"nice\":3610,\"sys\":1472440,\"idle\":1796372340,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11329500,\"nice\":2820,\"sys\":1436690,\"idle\":1796540500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11244020,\"nice\":2480,\"sys\":1455790,\"idle\":1796408660,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5991,\"sum\":59608}}}"} 2025-03-14T22:44:27.189585+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992267189,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:44:36.849933+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992276849,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:44:36.850166+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992275951,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:44:36.850172+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992276850,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-rest'"} 2025-03-14T22:44:36.850210+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992276850,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:44:36.131Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C05U9CBHX8D\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"},{\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"34322b2f-bcb3-43bf-8416-818d3302dbf2\",\"sequenceNumber\":1}}"} 2025-03-14T22:44:36.850219+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992276850,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T22:44:36.850275+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992276850,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T22:44:36.851080+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992276850,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:44:36.851189+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992276851,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-internal-comms-response"} 2025-03-14T22:44:36.852363+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992276852,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"InternalCommsEventProcessor.processEvent (src/kafka/processor/iccRest/internalCommsEventProcessor.ts:22:12)","msg":" Handle process event icc-internal-comms-response in CommsEventProcessor for payload : {\"createdAt\":\"2025-03-14T22:44:36.131Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C05U9CBHX8D\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"},{\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"34322b2f-bcb3-43bf-8416-818d3302dbf2\",\"sequenceNumber\":1}}"} 2025-03-14T22:44:36.852505+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992276852,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"InternalCommsEventProcessor.handleCommsResponse (src/kafka/processor/iccRest/internalCommsEventProcessor.ts:44:14)","msg":"[InternalCommsEventProcessor.processEvent] Updating delivery status: {\"notification\":\"C05U9CBHX8D\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}"} 2025-03-14T22:44:36.864914+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992276864,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"InternalCommsEventProcessor.handleCommsResponse (src/kafka/processor/iccRest/internalCommsEventProcessor.ts:44:14)","msg":"[InternalCommsEventProcessor.processEvent] Updating delivery status: {\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}"} 2025-03-14T22:44:36.876620+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992276876,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"} 2025-03-14T22:45:11.263977+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311263,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:45:11.264180+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992302053,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:45:11.264180+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992311264,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-rest'"} 2025-03-14T22:45:11.264202+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311264,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:45:11.251Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"ok\":true,\"id\":\"fab9b215-fcd7-487e-b6a5-e1a0d3f96921\",\"serviceId\":\"P25VK5X\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\\nSeverity: Sev2\\nSlack Channel: #icc-73035802\\nBridge URL: https://meet.google.com/oms-esob-eoa\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\\nAdditional Details: \",\"incidentSubject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"incidentDescription\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\"},\"requestId\":\"7100711c-7a23-44d9-1387-e6a0368ef3a2\",\"client\":\"icc-slack-app\"}"} 2025-03-14T22:45:11.264219+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311264,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"} 2025-03-14T22:45:11.264268+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311264,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"} 2025-03-14T22:45:11.264472+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311264,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:45:11.264598+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311264,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-page-request"} 2025-03-14T22:45:11.264704+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992311264,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-page-request schema, filtered out"} 2025-03-14T22:45:11.264812+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992311264,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-page-request finished"} 2025-03-14T22:45:27.189503+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992327189,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14678470656,\"uptime\":1811702.57,\"totalMem\":16484134912,\"loadavg\":[0.09,0.06,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11583580,\"nice\":4920,\"sys\":1464000,\"idle\":1795716910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11320900,\"nice\":3430,\"sys\":1454850,\"idle\":1796499590,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11507450,\"nice\":2660,\"sys\":1423720,\"idle\":1796423350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11807410,\"nice\":2960,\"sys\":1457670,\"idle\":1795551270,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11265590,\"nice\":4030,\"sys\":1419680,\"idle\":1796734890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11397260,\"nice\":3610,\"sys\":1472490,\"idle\":1796431840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11329940,\"nice\":2820,\"sys\":1436750,\"idle\":1796599820,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11244340,\"nice\":2480,\"sys\":1455850,\"idle\":1796468150,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5999,\"sum\":59606}}}"} 2025-03-14T22:45:27.189554+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992327189,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:46:28.273490+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992328273,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:46:28.273494+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992388273,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14679945216,\"uptime\":1811763.65,\"totalMem\":16484134912,\"loadavg\":[0.03,0.04,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11584040,\"nice\":4920,\"sys\":1464030,\"idle\":1795777400,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11321040,\"nice\":3430,\"sys\":1454890,\"idle\":1796560220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11507940,\"nice\":2660,\"sys\":1423780,\"idle\":1796483780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11807510,\"nice\":2960,\"sys\":1457700,\"idle\":1795611970,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11265890,\"nice\":4030,\"sys\":1419730,\"idle\":1796795250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11397430,\"nice\":3610,\"sys\":1472560,\"idle\":1796492560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11330460,\"nice\":2820,\"sys\":1436780,\"idle\":1796660310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11244630,\"nice\":2480,\"sys\":1455880,\"idle\":1796528880,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":7245,\"sum\":59117}}}"} 2025-03-14T22:47:43.478992+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992463478,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T22:47:43.480462+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992463480,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T22:48:27.189513+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992507189,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14681292800,\"uptime\":1811882.57,\"totalMem\":16484134912,\"loadavg\":[0,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11585060,\"nice\":4920,\"sys\":1464140,\"idle\":1795895310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11321570,\"nice\":3430,\"sys\":1454990,\"idle\":1796678300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11508910,\"nice\":2660,\"sys\":1423880,\"idle\":1796601420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11808250,\"nice\":2960,\"sys\":1457780,\"idle\":1795729890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11266760,\"nice\":4030,\"sys\":1419790,\"idle\":1796912890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11398560,\"nice\":3610,\"sys\":1472650,\"idle\":1796610500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11331320,\"nice\":2820,\"sys\":1436910,\"idle\":1796778170,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11245000,\"nice\":2480,\"sys\":1455950,\"idle\":1796646990,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":5998,\"sum\":59603}}}"} 2025-03-14T22:48:27.189578+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992507189,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:49:53.953963+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992593953,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:49:53.954059+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992568273,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:49:53.954060+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992593953,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-rest-audit'"} 2025-03-14T22:49:53.954061+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992593954,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:49:53.614Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"},\"eventObj\":{\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"reminderId\":\"4b13fdc1-d1f4-4dbc-bfc5-5569f19a1b12\",\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"}},\"client\":\"icc-rest\"}"} 2025-03-14T22:49:53.954065+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992593954,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T22:49:53.954133+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992593954,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T22:49:53.954392+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992593954,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: bullmq-job-completed event received"} 2025-03-14T22:49:53.954478+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992593954,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route bullmq-job-completed schema, filtered out"} 2025-03-14T22:49:54.039775+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992594039,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:49:54.039913+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992593954,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:49:54.039918+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992594039,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-rest-audit'"} 2025-03-14T22:49:54.039922+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992594039,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:49:53.989Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"},\"eventObj\":{\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"reminderId\":\"4b13fdc1-d1f4-4dbc-bfc5-5569f19a1b12\",\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"reminderData\":{\"id\":\"4b13fdc1-d1f4-4dbc-bfc5-5569f19a1b12\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"audience\":[],\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T22:49:53.584Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":10,\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08J53JAZRP\"}}"} 2025-03-14T22:49:54.039962+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992594039,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T22:49:54.039981+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992594039,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T22:49:54.040212+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992594040,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-reminder-triggered event received"} 2025-03-14T22:49:54.054195+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992594040,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:49:54.054197+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992594054,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":" Handle process event icc-reminder-triggered in ReminderEventProcessor for payload : {\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"reminderId\":\"4b13fdc1-d1f4-4dbc-bfc5-5569f19a1b12\",\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"reminderData\":{\"id\":\"4b13fdc1-d1f4-4dbc-bfc5-5569f19a1b12\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"audience\":[],\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T22:49:53.584Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":10,\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08J53JAZRP\"}"} 2025-03-14T22:49:54.054199+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992594054,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Reminder triggered for incident 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:49:54.054202+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992594054,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Adding reminder event for 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:49:54.092009+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992594054,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T22:49:54.092011+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992594091,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:49:54.092277+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992594091,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:49:54.094741+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992594094,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:49:54.094932+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992594094,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:49:54.097074+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992594096,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:50:28.273527+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741992600588,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:50:28.273531+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992628273,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14688194560,\"uptime\":1812003.65,\"totalMem\":16484134912,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11585830,\"nice\":4920,\"sys\":1464250,\"idle\":1796015070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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app[web.5] {"level":20,"time":1741992808273,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14692749312,\"uptime\":1812183.65,\"totalMem\":16484134912,\"loadavg\":[0.07,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11587230,\"nice\":4920,\"sys\":1464430,\"idle\":1796193350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11323630,\"nice\":3430,\"sys\":1455290,\"idle\":1796977010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11510970,\"nice\":2660,\"sys\":1424230,\"idle\":1796899570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1741992808273,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:54:28.273515+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741992868273,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14690562048,\"uptime\":1812243.65,\"totalMem\":16484134912,\"loadavg\":[0.02,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11587670,\"nice\":4920,\"sys\":1464510,\"idle\":1796252670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11323840,\"nice\":3430,\"sys\":1455350,\"idle\":1797036540,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11511220,\"nice\":2660,\"sys\":1424290,\"idle\":1796958950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11811290,\"nice\":2960,\"sys\":1458030,\"idle\":1796087420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11270390,\"nice\":4030,\"sys\":1420110,\"idle\":1797269490,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11400840,\"nice\":3610,\"sys\":1472940,\"idle\":1796968680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11333330,\"nice\":2820,\"sys\":1437220,\"idle\":1797135720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2.90GHz\",\"speed\":0,\"times\":{\"user\":11588940,\"nice\":4920,\"sys\":1464650,\"idle\":1796430950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11324230,\"nice\":3430,\"sys\":1455530,\"idle\":1797215510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11512620,\"nice\":2660,\"sys\":1424470,\"idle\":1797137110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11812320,\"nice\":2960,\"sys\":1458230,\"idle\":1796265750,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11271750,\"nice\":4030,\"sys\":1420230,\"idle\":1797447420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11401930,\"nice\":3610,\"sys\":1473120,\"idle\":1797147250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11334350,\"nice\":2820,\"sys\":1437380,\"idle\":1797314120,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11248380,\"nice\":2480,\"sys\":1456410,\"idle\":1797183410,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":8074,\"sum\":59016}}}"} 2025-03-14T22:57:45.620712+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741993065620,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T22:57:45.622182+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741993065622,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T22:58:18.487074+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993098486,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:58:18.487441+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741993098238,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:58:18.487441+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741993098487,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-rest-audit'"} 2025-03-14T22:58:18.487514+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993098487,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:58:18.236Z\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:07.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:39.514Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:56:01.739Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"id\":\"c49d7c48-7c43-486e-8caf-18c6ac347176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:56:06.281Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/sxx-yusz-kyr\",\"sentBySlackUserId\":\"U02J1G1B90U\",\"sentBy\":\"Murali Krishna Tirunagari\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T22:39:39.514Z\",\"duration\":\"19 minutes\",\"incidentCommander\":\"Murali Krishna Tirunagari\",\"incidentCommanderSlackUserId\":\"U02J1G1B90U\",\"subject\":\"New Splunk logins are failing\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"Splunk is experiencing an outage in esvc1 due to an incorrect signing certificate\",\"actions\":\"New logins are failing to Splunk, existing logins are fine.\\nAs of now its only impacting internal customer.\\n\\nThe spinnaker team will run the pipeline to refresh the config to mitigate the impact. The team is going to run in dev env then ti will promote to production\"},\"sentAt\":\"2025-03-14T22:58:17.807Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]},\"internalCommsId\":\"ad5e7386-1c68-464f-82c3-cde66c1bca1c\",\"allInternalCommsReport\":[{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/sxx-yusz-kyr\",\"sentBySlackUserId\":\"U02J1G1B90U\",\"sentBy\":\"Murali Krishna Tirunagari\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T22:39:39.514Z\",\"duration\":\"19 minutes\",\"incidentCommander\":\"Murali Krishna Tirunagari\",\"incidentCommanderSlackUserId\":\"U02J1G1B90U\",\"subject\":\"New Splunk logins are failing\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"Splunk is experiencing an outage in esvc1 due to an incorrect signing certificate\",\"actions\":\"New logins are failing to Splunk, existing logins are fine.\\nAs of now its only impacting internal customer.\\n\\nThe spinnaker team will run the pipeline to refresh the config to mitigate the impact. The team is going to run in dev env then ti will promote to production\"},\"sentAt\":\"2025-03-14T22:58:17.807Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"rkz5kr-6zzddb-5l02z-fhuwes-1741993097466\",\"client\":\"icc-ui\"}"} 2025-03-14T22:58:18.487516+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993098487,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T22:58:18.487556+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993098487,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T22:58:18.487806+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993098487,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-internal-comms-request event received"} 2025-03-14T22:58:18.487904+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993098487,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-internal-comms-request schema, filtered out"} 2025-03-14T22:58:18.857094+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741993098487,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:58:18.857098+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993098856,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:58:18.857335+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993098857,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:58:18.859494+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993098859,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:58:18.859634+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993098859,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:58:18.861429+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993098861,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:58:18.977708+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993098977,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:58:18.977840+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993098977,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:58:18.979556+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993098979,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:58:18.981221+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993098980,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:58:18.982674+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993098982,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:58:18.987022+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993098986,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":169.336296,\"method\":\"GET\",\"path\":\"/api/v1/incidents/13dc682c-7922-45ef-a32c-698d7df872fd?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T22:58:18.987931+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741993098987,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1802,"method":"GET","url":"/api/v1/incidents/13dc682c-7922-45ef-a32c-698d7df872fd?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":14496},"res":{"statusCode":200,"headers":"***"},"responseTime":169,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:58:27.189515+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993107189,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14678880256,\"uptime\":1812482.57,\"totalMem\":16484134912,\"loadavg\":[0.05,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11589430,\"nice\":4920,\"sys\":1464700,\"idle\":1796489230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11324370,\"nice\":3430,\"sys\":1455580,\"idle\":1797274130,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11513000,\"nice\":2660,\"sys\":1424530,\"idle\":1797195470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11812620,\"nice\":2960,\"sys\":1458270,\"idle\":1796324050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11272270,\"nice\":4030,\"sys\":1420260,\"idle\":1797505700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11402150,\"nice\":3610,\"sys\":1473170,\"idle\":1797205630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11334930,\"nice\":2820,\"sys\":1437490,\"idle\":1797372320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11248590,\"nice\":2480,\"sys\":1456470,\"idle\":1797241770,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6004,\"sum\":59601}}}"} 2025-03-14T22:58:27.189554+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741993107189,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:58:28.273504+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741993099835,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:58:28.273510+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993108273,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14678880256,\"uptime\":1812483.65,\"totalMem\":16484134912,\"loadavg\":[0.05,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11589450,\"nice\":4920,\"sys\":1464700,\"idle\":1796490300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T22:58:34.799168+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741993114798,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1807,"method":"GET","url":"/api/v1/incidents/13dc682c-7922-45ef-a32c-698d7df872fd/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":41126},"res":{"statusCode":200,"headers":"***"},"responseTime":24,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:58:47.915633+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741993114798,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:58:47.915639+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] 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2025-03-14T23:03:48.314966+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741993408277,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:03:48.314972+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741993428314,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T23:04:00.577675+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741993428316,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T23:04:00.577678+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993440577,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 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{"level":30,"time":1741993647189,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:09:28.277510+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741993729315,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T23:09:28.277514+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993768277,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14691291136,\"uptime\":1813143.66,\"totalMem\":16484134912,\"loadavg\":[0.03,0.07,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993948277,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14685863936,\"uptime\":1813323.66,\"totalMem\":16484134912,\"loadavg\":[0.01,0.04,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11595920,\"nice\":4920,\"sys\":1465460,\"idle\":1797321900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11328370,\"nice\":3430,\"sys\":1456400,\"idle\":1798109060,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11518230,\"nice\":2660,\"sys\":1425320,\"idle\":1798029110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":20,"time":1741993970173,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T23:12:50.174001+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741993948277,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:12:50.174002+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741993970173,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-rest-audit'"} 2025-03-14T23:12:50.174049+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993970173,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:12:50.163Z\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:07.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:39.514Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:56:01.739Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"id\":\"c49d7c48-7c43-486e-8caf-18c6ac347176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:56:06.281Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"k20sx9-bqzy98-qc8u1d-ot2fj7-1741993969724\",\"client\":\"icc-ui\"}"} 2025-03-14T23:12:50.174054+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993970174,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T23:12:50.174083+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993970174,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T23:12:50.174316+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993970174,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-usd-resource-deleted event received"} 2025-03-14T23:12:50.174412+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993970174,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-usd-resource-deleted schema, filtered out"} 2025-03-14T23:12:50.195331+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993970195,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T23:12:50.195517+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741993970174,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:12:50.195518+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741993970195,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-rest-audit'"} 2025-03-14T23:12:50.195585+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993970195,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:12:50.186Z\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:07.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:39.514Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:56:01.739Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"id\":\"c49d7c48-7c43-486e-8caf-18c6ac347176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:56:06.281Z\"},\"eventObj\":[],\"requestId\":\"k20sx9-bqzy98-qc8u1d-ot2fj7-1741993969724\",\"client\":\"icc-ui\"}"} 2025-03-14T23:12:50.195589+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993970195,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T23:12:50.195593+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993970195,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T23:12:50.195793+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993970195,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-usd-resource-created event received"} 2025-03-14T23:12:50.195890+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993970195,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-usd-resource-created schema, filtered out"} 2025-03-14T23:12:50.248211+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993970247,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T23:12:50.248317+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741993970195,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:12:50.248318+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741993970248,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-rest-audit'"} 2025-03-14T23:12:50.248325+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993970248,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:12:50.195Z\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"responses\":[]}"} 2025-03-14T23:12:50.248325+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993970248,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T23:12:50.248364+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993970248,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T23:12:50.248568+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993970248,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-usd-resource-response event received"} 2025-03-14T23:12:50.262687+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993970262,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceEventProcessor.processEvent (src/kafka/processor/iccRest/usdResourceEventProcessor.ts:22:12)","msg":"[UsdResourceEventProcessor] Handle process event icc-usd-resource-response for payload {\"createdAt\":\"2025-03-14T23:12:50.195Z\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"responses\":[]}"} 2025-03-14T23:12:50.262831+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993970262,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:369:16)","msg":"[asyncHandler.handleUsdResourcePatched] update for 13dc682c-7922-45ef-a32c-698d7df872fd - {\"createdAt\":\"2025-03-14T23:12:50.195Z\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"responses\":[]}"} 2025-03-14T23:12:50.263035+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993970262,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T23:12:50.268416+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993970268,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T23:12:50.268571+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993970268,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:391:16)","msg":"[asyncHandler.handleUsdResourcePatched] matching response USD resources to existing entries: []"} 2025-03-14T23:12:50.269232+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":40,"time":1741993970268,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:437:18)","msg":"[asyncHandler.handleUsdResourcePatched] nothing to patch for 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T23:12:55.260502+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993975260,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T23:12:55.260582+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741993970760,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:12:55.260588+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741993975260,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest-audit'"} 2025-03-14T23:12:55.260592+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993975260,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:12:54.999Z\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"name\":\"Murali Krishna Tirunagari\",\"email\":\"mtirunagari@salesforce.com\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tu4uHYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T23:12:54.999Z\",\"recordId\":\"500EE00001Tu4uHYAR\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"caseNumber\":\"73036099\"},\"changes\":{}}"} 2025-03-14T23:12:55.260609+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993975260,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T23:12:55.260649+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993975260,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T23:12:55.260887+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993975260,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-gus-response event received"} 2025-03-14T23:12:55.262033+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741993975260,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:12:55.262034+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993975261,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T23:12:55.301631+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993975301,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T23:12:55.304044+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993975303,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T23:12:55.304250+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993975304,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T23:12:55.305912+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993975305,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T23:12:55.429297+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993975428,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T23:12:55.429427+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993975429,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T23:12:55.431504+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993975431,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T23:12:55.433477+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993975433,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T23:12:55.435036+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993975434,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T23:13:28.277522+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741993975301,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T23:13:28.277528+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994008277,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14688890880,\"uptime\":1813383.66,\"totalMem\":16484134912,\"loadavg\":[0,0.03,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994488277,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14686744576,\"uptime\":1813863.66,\"totalMem\":16484134912,\"loadavg\":[0.16,0.1,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11598740,\"nice\":4920,\"sys\":1465880,\"idle\":1797857220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11330970,\"nice\":3430,\"sys\":1456800,\"idle\":1798645360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11521350,\"nice\":2660,\"sys\":1425940,\"idle\":1798564950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11826270,\"nice\":2960,\"sys\":1459370,\"idle\":1797688730,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11282400,\"nice\":4030,\"sys\":1421480,\"idle\":1798873480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11411210,\"nice\":3610,\"sys\":1474430,\"idle\":1798574690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11345120,\"nice\":2820,\"sys\":1438830,\"idle\":1798739120,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11255070,\"nice\":2480,\"sys\":1457640,\"idle\":1798612770,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":8023,\"sum\":59092}}}"} 2025-03-14T23:22:28.277521+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994488277,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:22:28.277526+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994548277,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14690340864,\"uptime\":1813923.66,\"totalMem\":16484134912,\"loadavg\":[0.06,0.08,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11599050,\"nice\":4920,\"sys\":1465930,\"idle\":1797916610,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11331070,\"nice\":3430,\"sys\":1456850,\"idle\":1798704870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11521480,\"nice\":2660,\"sys\":1425980,\"idle\":1798624530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11826480,\"nice\":2960,\"sys\":1459400,\"idle\":1797748200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11282910,\"nice\":4030,\"sys\":1421520,\"idle\":1798932780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11411700,\"nice\":3610,\"sys\":1474500,\"idle\":1798634140,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11345520,\"nice\":2820,\"sys\":1438860,\"idle\":1798798630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11255240,\"nice\":2480,\"sys\":1457730,\"idle\":1798672340,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":7974,\"sum\":59092}}}"} 2025-03-14T23:23:25.641214+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994559489,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:23:25.641218+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994605641,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":17.895129999999998,\"method\":\"GET\",\"path\":\"/api/v1/users/terry.he@salesforce.com\",\"statusCode\":304}}"} 2025-03-14T23:23:25.641717+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994605641,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1826,"method":"GET","url":"/api/v1/users/terry.he@salesforce.com","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":62532},"res":{"statusCode":304,"headers":"***"},"responseTime":18,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T23:23:33.029237+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994613028,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:33.029408+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994612449,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:23:33.029412+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994613029,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-request' for consumer group='icc-rest'"} 2025-03-14T23:23:33.029450+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994613029,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:23:33.017Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":[{\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"lock\":true,\"gusCaseRecordId\":\"500EE00001TuDhMYAV\",\"sfid\":\"aCqEE000000C0XJ0A0\"}],\"requestId\":\"635833db-75c8-32f9-915f-d2ca3007f38e\",\"client\":\"icc-slack-app\"}"} 2025-03-14T23:23:33.029456+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994613029,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-request\"}}"} 2025-03-14T23:23:33.029500+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994613029,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-request\"}}"} 2025-03-14T23:23:33.029709+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994613029,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:33.029820+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994613029,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-incident-to-cis-request"} 2025-03-14T23:23:33.029922+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994613029,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-incident-to-cis-request schema, filtered out"} 2025-03-14T23:23:33.030020+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994613029,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-to-cis-request finished"} 2025-03-14T23:23:33.030171+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994613030,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:33.030452+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994613029,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:23:33.030453+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994613030,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-rest'"} 2025-03-14T23:23:33.030519+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994613030,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:23:32.809Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"name\":\"Dominick Blue\",\"email\":\"dominick.blue@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\",\"usdResources\":[]},\"changes\":{\"detectedTime\":[\"2025-03-14T22:24:08.000Z\",\"2025-03-14T22:24:00.000Z\"],\"severity\":[\"Sev2\",\"Sev3\"],\"impactStartTime\":[\"2025-03-14T22:29:09.518Z\",\"2025-03-14T21:57:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T22:24:00.000Z\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}]}},\"requestId\":\"635833db-75c8-32f9-915f-d2ca3007f38e\",\"client\":\"icc-slack-app\"}"} 2025-03-14T23:23:33.030520+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994613030,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T23:23:33.030549+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994613030,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T23:23:33.030693+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994613030,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:33.031256+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994613030,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-incident-updated"} 2025-03-14T23:23:33.031374+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994613031,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-incident-updated schema, filtered out"} 2025-03-14T23:23:33.031470+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994613031,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-updated finished"} 2025-03-14T23:23:33.069471+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994613069,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:33.069554+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994613030,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:23:33.069554+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994613069,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='icc-rest'"} 2025-03-14T23:23:33.069557+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994613069,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"timestamp\":\"2025-03-14T23:23:33.018Z\",\"sectionTitle\":\"Incident to CI Updated \",\"contentObject\":{\"emptyData\":\"All Incident to CI have been removed\",\"dataTitle\":\"Incident to Ci updated with the following information:\",\"data\":[]}}"} 2025-03-14T23:23:33.069578+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994613069,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}"} 2025-03-14T23:23:33.069618+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994613069,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}"} 2025-03-14T23:23:33.069795+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994613069,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:33.069902+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994613069,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-report-generic-data"} 2025-03-14T23:23:33.070000+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994613069,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-report-generic-data schema, filtered out"} 2025-03-14T23:23:33.070101+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994613069,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-report-generic-data finished"} 2025-03-14T23:23:56.913010+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636912,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.resolveIncident (src/service/incident/incident.service.ts:607:14)","msg":"Resolve incident b7ef96fc-4995-4d2b-b152-2783270aada8 - unlock CIS"} 2025-03-14T23:23:56.916254+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994636915,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.unlockIncidentToCisFromIncident (src/service/incident/incident.service.ts:1883:12)","msg":"Unlocking b7ef96fc-4995-4d2b-b152-2783270aada8 [\"a7JEE00000NYJr02AH\"]..."} 2025-03-14T23:23:56.916450+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636916,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.unlockIncidentToCisFromIncident (src/service/incident/incident.service.ts:1892:12)","msg":"unlockIncidentToCisFromIncident for b7ef96fc-4995-4d2b-b152-2783270aada8 with [{\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"locked\":false}]..."} 2025-03-14T23:23:56.918957+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994636890,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:23:56.918963+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636918,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:56.919606+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636919,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T23:23:56.922090+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636921,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T23:23:56.922092+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636918,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]"} 2025-03-14T23:23:56.922107+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636922,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T23:23:56.922320+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636922,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T23:23:33.502Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..."} 2025-03-14T23:23:56.922533+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994636922,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..."} 2025-03-14T23:23:56.922732+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994636922,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000NYJr02AH..."} 2025-03-14T23:23:56.922942+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636922,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T23:23:56.923153+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636922,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null}]..."} 2025-03-14T23:23:56.924396+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636924,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000NYJr02AH: null"} 2025-03-14T23:23:56.924569+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994636924,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]..."} 2025-03-14T23:23:56.925631+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636925,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for 599ff244-7d51-40ea-bdc8-b30be613c623: null"} 2025-03-14T23:23:56.925880+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636925,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.buildIncidentToCIResponseMap (src/service/incident/incident.service.ts:1679:12)","msg":"buildIncidentToCIResponseMap for [{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]"} 2025-03-14T23:23:56.926041+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636925,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.buildIncidentToCIRequestMap (src/service/incident/incident.service.ts:1691:12)","msg":"buildIncidentToCIRequestMap for [{\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"locked\":false}]"} 2025-03-14T23:23:56.934335+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636933,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Saving IncidentToCIs for incident b7ef96fc-4995-4d2b-b152-2783270aada8, []"} 2025-03-14T23:23:56.934337+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636934,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Updating IncidentToCIs for incident b7ef96fc-4995-4d2b-b152-2783270aada8, [{\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"locked\":false,\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\"}]"} 2025-03-14T23:23:56.937020+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636936,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.unlockIncidentToCisFromIncident (src/service/incident/incident.service.ts:1894:12)","msg":"unlockIncidentToCisFromIncident for b7ef96fc-4995-4d2b-b152-2783270aada8 with [{\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"locked\":false,\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\"}] done!"} 2025-03-14T23:23:56.937147+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994636936,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.patchUsdResources (src/service/usdResource/usdResource.service.ts:106:14)","msg":"[usdResource.service.patchUsdResources] for incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 and data []"} 2025-03-14T23:23:56.937777+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636937,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:56.939317+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636939,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T23:23:56.939572+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994636939,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.patchDeleteUsdResources (src/service/usdResource/usdResource.service.ts:335:12)","msg":"[usdResource.service.patchDeleteUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:56.939738+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994636939,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.deleteUsdResources (src/service/usdResource/usdResource.service.ts:296:12)","msg":"[usdResource.service.deleteUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:56.961249+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994636960,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.deleteUsdResources (src/service/usdResource/usdResource.service.ts:307:14)","msg":"[usdResource.service.deleteUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8: no ids or value is undefined"} 2025-03-14T23:23:56.961356+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994636961,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.deleteUsdResources (src/service/usdResource/usdResource.service.ts:311:14)","msg":"[usdResource.service deleteUsdResources] gusUsdIds dto in payload to kafka: {\n \"ids\": []\n}"} 2025-03-14T23:23:56.961611+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636961,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-usd-resource-deleted for payload : {\"createdAt\":\"2025-03-14T23:23:56.961Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:23:37.561Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"d4ee0ffa-0ae6-695d-cbef-972b338b5902\",\"client\":\"icc-slack-app\"}"} 2025-03-14T23:23:56.961612+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636935,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Deleting IncidentToCIs for incident with Id: b7ef96fc-4995-4d2b-b152-2783270aada8, with Ids: []"} 2025-03-14T23:23:56.961613+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636961,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-usd-resource-deleted - undefined"} 2025-03-14T23:23:56.961616+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636961,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T23:23:56.961644+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636961,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T23:23:56.961812+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994636961,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:23:56.961818+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636961,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to topic 'incident': {\"createdAt\":\"2025-03-14T23:23:56.961Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:23:37.561Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"d4ee0ffa-0ae6-695d-cbef-972b338b5902\",\"client\":\"icc-slack-app\"}"} 2025-03-14T23:23:56.961861+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994636961,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to Kafka topic 'incident'"} 2025-03-14T23:23:56.961863+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636961,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-usd-resource-deleted - undefined"} 2025-03-14T23:23:56.961863+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636961,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.11200200021266937\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T23:23:56.961870+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636961,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.11200200021266937\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T23:23:56.962085+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994636961,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T23:23:56.962277+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994636962,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.patchUpsertUsdResources (src/service/usdResource/usdResource.service.ts:350:12)","msg":"[usdResource.service.patchUpsertUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:56.962593+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994636962,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.createUsdResources (src/service/usdResource/usdResource.service.ts:54:12)","msg":"[usdResource.service.createUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 to create []"} 2025-03-14T23:23:56.962715+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994636962,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.createUsdResources (src/service/usdResource/usdResource.service.ts:83:12)","msg":"[usdResource.service.createUsdResources] []"} 2025-03-14T23:23:56.962857+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636962,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.createUsdResources (src/service/usdResource/usdResource.service.ts:87:12)","msg":"[usdResource.service.createUsdResources] response: []"} 2025-03-14T23:23:56.971200+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636970,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:56.971448+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994636961,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:23:56.971449+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994636971,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-rest'"} 2025-03-14T23:23:56.971490+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636971,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:23:56.961Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:23:37.561Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"d4ee0ffa-0ae6-695d-cbef-972b338b5902\",\"client\":\"icc-slack-app\"}"} 2025-03-14T23:23:56.971493+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636971,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T23:23:56.971532+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636971,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T23:23:56.971722+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636971,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:56.971815+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636971,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted"} 2025-03-14T23:23:56.971905+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636971,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-usd-resource-deleted schema, filtered out"} 2025-03-14T23:23:56.971996+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994636971,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"} 2025-03-14T23:23:56.981658+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636981,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-usd-resource-created for payload : {\"createdAt\":\"2025-03-14T23:23:56.981Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:23:37.561Z\"},\"eventObj\":[],\"requestId\":\"d4ee0ffa-0ae6-695d-cbef-972b338b5902\",\"client\":\"icc-slack-app\"}"} 2025-03-14T23:23:56.981659+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994636971,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:23:56.981661+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636981,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-usd-resource-created - undefined"} 2025-03-14T23:23:56.981661+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636981,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T23:23:56.981675+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636981,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T23:23:56.981835+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994636981,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:23:56.981848+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636981,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to topic 'incident': {\"createdAt\":\"2025-03-14T23:23:56.981Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:23:37.561Z\"},\"eventObj\":[],\"requestId\":\"d4ee0ffa-0ae6-695d-cbef-972b338b5902\",\"client\":\"icc-slack-app\"}"} 2025-03-14T23:23:56.981885+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994636981,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to Kafka topic 'incident'"} 2025-03-14T23:23:56.981887+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636981,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-usd-resource-created - undefined"} 2025-03-14T23:23:56.981887+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636981,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.11076000332832336\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T23:23:56.981913+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636981,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.11076000332832336\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T23:23:56.982088+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994636981,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T23:23:56.988947+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636988,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:56.989124+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994636981,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:23:56.989124+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994636989,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-rest'"} 2025-03-14T23:23:56.989152+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636989,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:23:56.981Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:23:37.561Z\"},\"eventObj\":[],\"requestId\":\"d4ee0ffa-0ae6-695d-cbef-972b338b5902\",\"client\":\"icc-slack-app\"}"} 2025-03-14T23:23:56.989155+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636989,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T23:23:56.989220+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636989,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T23:23:56.989365+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636989,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:56.989442+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636989,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-created"} 2025-03-14T23:23:56.989507+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994636989,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-usd-resource-created schema, filtered out"} 2025-03-14T23:23:56.989577+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994636989,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"} 2025-03-14T23:23:57.010007+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994636989,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:23:57.010008+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994637009,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"}"} 2025-03-14T23:23:57.030005+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994637029,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:57.030007+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994637029,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]"} 2025-03-14T23:23:57.030426+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994637030,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T23:23:57.032294+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994637032,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T23:23:57.032295+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994637032,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T23:23:57.032448+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994637032,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T23:23:56.900Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":false,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..."} 2025-03-14T23:23:57.032575+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994637032,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":false,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..."} 2025-03-14T23:23:57.032711+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994637032,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000NYJr02AH..."} 2025-03-14T23:23:57.032841+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994637032,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T23:23:57.032974+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994637032,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null}]..."} 2025-03-14T23:23:57.034227+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994637034,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000NYJr02AH: null"} 2025-03-14T23:23:57.034370+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994637034,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":false,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]..."} 2025-03-14T23:23:57.035410+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994637035,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for 599ff244-7d51-40ea-bdc8-b30be613c623: null"} 2025-03-14T23:23:57.037200+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994637036,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:57.039652+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994637039,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T23:23:57.039782+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994637039,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:57.041219+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994637040,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T23:23:57.041644+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994637041,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:57.041718+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994637036,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T23:23:57.041719+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994637041,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-rest'"} 2025-03-14T23:23:57.041722+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994637041,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:23:56.989Z\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"responses\":[]}"} 2025-03-14T23:23:57.041746+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994637041,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T23:23:57.041779+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994637041,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T23:23:57.042323+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994637041,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:57.042426+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994637042,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-response"} 2025-03-14T23:23:57.058449+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994637058,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceEventProcessor.processEvent (src/kafka/processor/iccRest/usdResourceEventProcessor.ts:22:12)","msg":"[UsdResourceEventProcessor] Handle process event icc-usd-resource-response for payload {\"createdAt\":\"2025-03-14T23:23:56.989Z\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"responses\":[]}"} 2025-03-14T23:23:57.058609+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994637058,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:369:16)","msg":"[asyncHandler.handleUsdResourcePatched] update for b7ef96fc-4995-4d2b-b152-2783270aada8 - {\"createdAt\":\"2025-03-14T23:23:56.989Z\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"responses\":[]}"} 2025-03-14T23:23:57.058765+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994637058,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:57.062968+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994637062,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T23:23:57.063107+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994637062,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:391:16)","msg":"[asyncHandler.handleUsdResourcePatched] matching response USD resources to existing entries: []"} 2025-03-14T23:23:57.063240+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":40,"time":1741994637063,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:437:18)","msg":"[asyncHandler.handleUsdResourcePatched] nothing to patch for b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:57.064021+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994637063,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"} 2025-03-14T23:24:00.519694+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994639345,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:24:00.519697+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994640519,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":1.345211,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-14T23:24:00.520268+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994640519,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1832,"method":"GET","url":"/alive","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":22582},"res":{"statusCode":200,"headers":"***"},"responseTime":1,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T23:24:56.984200+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994696983,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:24:56.984674+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994668277,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:24:56.984675+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994696984,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-rest'"} 2025-03-14T23:24:56.984777+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994696984,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:24:56.966Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"Capacity\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:24:02.233Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":2,\"severity\":\"Sev3\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/oms-esob-eoa\",\"sentBySlackUserId\":\"U02NP5RGQQ7\",\"sentBy\":\"Dominick Blue\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"duration\":\"27 minutes\",\"incidentCommander\":\"Nikita Aggarwal\",\"incidentCommanderSlackUserId\":\"U03NM0MKSNQ\",\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"team\":\"Site Reliability\",\"content\":\"SR got alert about high APTs and perf degradation of the instance ita28 and upon investigation it is identified that the cause is user activity. An outbound email has been send to Support to notify them the activity is being performed that is impacting the performance of the instance. This cell is a single org cell.\",\"sentAt\":\"2025-03-14T23:24:56.623Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]},\"internalCommsId\":\"7b65956b-2cc6-47da-8b3e-419f5579f88d\",\"allInternalCommsReport\":[{\"sequenceNumber\":2,\"severity\":\"Sev3\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/oms-esob-eoa\",\"sentBySlackUserId\":\"U02NP5RGQQ7\",\"sentBy\":\"Dominick Blue\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"duration\":\"27 minutes\",\"incidentCommander\":\"Nikita Aggarwal\",\"incidentCommanderSlackUserId\":\"U03NM0MKSNQ\",\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"team\":\"Site Reliability\",\"content\":\"SR got alert about high APTs and perf degradation of the instance ita28 and upon investigation it is identified that the cause is user activity. An outbound email has been send to Support to notify them the activity is being performed that is impacting the performance of the instance. This cell is a single org cell.\",\"sentAt\":\"2025-03-14T23:24:56.623Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/oms-esob-eoa\",\"sentBySlackUserId\":\"U02NP5RGQQ7\",\"sentBy\":\"Dominick Blue\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"duration\":\"15 minutes\",\"incidentCommander\":\"Nikita Aggarwal\",\"incidentCommanderSlackUserId\":\"U03NM0MKSNQ\",\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"team\":\"Site Reliability\",\"content\":\"SR was paged due to high APT on ita28. Investigation is underway to identify a path to green. CAPE will be paged to assist.\",\"sentAt\":\"2025-03-14T22:44:35.033Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"cf2efc79-6bf0-a51b-b561-c06af219a70c\",\"client\":\"icc-slack-app\"}"} 2025-03-14T23:24:56.984779+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994696984,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T23:24:56.984817+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994696984,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T23:24:56.985121+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994696984,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:24:56.985330+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994696985,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-internal-comms-request"} 2025-03-14T23:24:56.985505+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994696985,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-internal-comms-request schema, filtered out"} 2025-03-14T23:24:56.985644+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994696985,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-internal-comms-request finished"} 2025-03-14T23:25:09.429429+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994708111,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:25:09.429436+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994709429,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":6.1660569999999995,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":304}}"} 2025-03-14T23:25:09.429898+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994709429,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1834,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":49276},"res":{"statusCode":304,"headers":"***"},"responseTime":6,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T23:26:28.277510+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994728277,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:26:28.277514+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994788277,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14681305088,\"uptime\":1814163.66,\"totalMem\":16484134912,\"loadavg\":[0,0.05,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11601780,\"nice\":4920,\"sys\":1466170,\"idle\":1798154090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11333050,\"nice\":3430,\"sys\":1457070,\"idle\":1798942430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11523540,\"nice\":2660,\"sys\":1426200,\"idle\":1798862760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11828880,\"nice\":2960,\"sys\":1459670,\"idle\":1797985520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11285370,\"nice\":4030,\"sys\":1421730,\"idle\":1799170030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11413280,\"nice\":3610,\"sys\":1474780,\"idle\":1798872000,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11347070,\"nice\":2820,\"sys\":1439110,\"idle\":1799036320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11256920,\"nice\":2480,\"sys\":1457930,\"idle\":1798910390,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":7258,\"sum\":59114}}}"} 2025-03-14T23:27:51.279623+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994871279,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T23:27:51.281102+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994871281,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Redis client ready"} 2025-03-14T23:28:00.815491+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994848277,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:28:00.815495+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994880815,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.8597509999999999,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-14T23:28:00.816127+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994880815,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1835,"method":"GET","url":"/alive","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":27466},"res":{"statusCode":200,"headers":"***"},"responseTime":1,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T23:28:27.189507+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994907189,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14684758016,\"uptime\":1814282.57,\"totalMem\":16484134912,\"loadavg\":[0.15,0.07,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11603070,\"nice\":4920,\"sys\":1466290,\"idle\":1798271860,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11333820,\"nice\":3430,\"sys\":1457150,\"idle\":1799060220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11524180,\"nice\":2660,\"sys\":1426310,\"idle\":1798980730,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11829440,\"nice\":2960,\"sys\":1459760,\"idle\":1798103380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11286690,\"nice\":4030,\"sys\":1421800,\"idle\":1799287680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11413810,\"nice\":3610,\"sys\":1474860,\"idle\":1798989970,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11348100,\"nice\":2820,\"sys\":1439230,\"idle\":1799154200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11257550,\"nice\":2480,\"sys\":1458020,\"idle\":1799028480,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":5998,\"sum\":59593}}}"} 2025-03-14T23:28:27.189584+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994907189,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:28:28.277513+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994880815,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:28:28.277520+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994908277,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14684499968,\"uptime\":1814283.66,\"totalMem\":16484134912,\"loadavg\":[0.15,0.07,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11603080,\"nice\":4920,\"sys\":1466290,\"idle\":1798272940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11333820,\"nice\":3430,\"sys\":1457150,\"idle\":1799061300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11524180,\"nice\":2660,\"sys\":1426310,\"idle\":1798981810,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11829440,\"nice\":2960,\"sys\":1459760,\"idle\":1798104450,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11286700,\"nice\":4030,\"sys\":1421800,\"idle\":1799288760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11413810,\"nice\":3610,\"sys\":1474860,\"idle\":1798991060,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11348110,\"nice\":2820,\"sys\":1439240,\"idle\":1799155280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11257570,\"nice\":2480,\"sys\":1458030,\"idle\":1799029550,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":7243,\"sum\":59124}}}"} 2025-03-14T23:28:33.690977+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994913690,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event bullmq-job-completed for payload : {\"createdAt\":\"2025-03-14T23:28:33.690Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"eventObj\":{\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"reminderId\":\"9c17d1ea-0ecc-4eff-a66f-6bdb4d09d621\",\"message\":\"If the Incident is invalid, close using /icc-incident quickclose in slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Low Severity Incident Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"}},\"client\":\"icc-rest\"}"} 2025-03-14T23:28:33.690981+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994908277,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:28:33.690983+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994913690,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - bullmq-job-completed - undefined"} 2025-03-14T23:28:33.690988+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994913690,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T23:28:33.690994+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994913690,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T23:28:33.691106+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994913691,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:28:33.691108+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994913691,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to topic 'incident': {\"createdAt\":\"2025-03-14T23:28:33.690Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"eventObj\":{\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"reminderId\":\"9c17d1ea-0ecc-4eff-a66f-6bdb4d09d621\",\"message\":\"If the Incident is invalid, close using /icc-incident quickclose in slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Low Severity Incident Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"}},\"client\":\"icc-rest\"}"} 2025-03-14T23:28:33.691144+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994913691,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to Kafka topic 'incident'"} 2025-03-14T23:28:33.691144+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994913691,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - bullmq-job-completed - undefined"} 2025-03-14T23:28:33.691183+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994913691,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.07289999723434448\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T23:28:33.691185+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994913691,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.07289999723434448\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T23:28:33.691520+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994913691,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T23:28:33.691522+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994913691,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Worker. (src/service/bullmq/queue.egress.handler.ts:243:16)","msg":"[BullMQ] Job with id reminders-b7ef96fc-4995-4d2b-b152-2783270aada8-9c17d1ea-0ecc-4eff-a66f-6bdb4d09d621 completed"} 2025-03-14T23:28:33.745996+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994913745,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:28:33.746067+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994913691,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:28:33.746067+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994913746,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-rest'"} 2025-03-14T23:28:33.746068+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994913746,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:28:33.690Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"eventObj\":{\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"reminderId\":\"9c17d1ea-0ecc-4eff-a66f-6bdb4d09d621\",\"message\":\"If the Incident is invalid, close using /icc-incident quickclose in slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Low Severity Incident Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"}},\"client\":\"icc-rest\"}"} 2025-03-14T23:28:33.746104+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994913746,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T23:28:33.746141+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994913746,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T23:28:33.746334+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994913746,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:28:33.746451+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994913746,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: bullmq-job-completed"} 2025-03-14T23:28:33.759388+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994913746,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:28:33.759390+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994913759,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":" Handle process event bullmq-job-completed in ReminderEventProcessor for payload : {\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"reminderId\":\"9c17d1ea-0ecc-4eff-a66f-6bdb4d09d621\",\"message\":\"If the Incident is invalid, close using /icc-incident quickclose in slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Low Severity Incident Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"}}"} 2025-03-14T23:28:33.769087+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994913768,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"ScheduledActivityService.updateReminderMetadata (src/service/scheduledActivity/sa.service.ts:922:16)","msg":"Incident reminder metadata updated successfully for incident b7ef96fc-4995-4d2b-b152-2783270aada8."} 2025-03-14T23:28:33.769332+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994913769,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"src/service/scheduledActivity/sa.service.ts:928:14","msg":"Incident reminder metadata updated successfully for incident b7ef96fc-4995-4d2b-b152-2783270aada8 after occurrence."} 2025-03-14T23:28:33.784274+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994913783,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-reminder-triggered for payload : {\"createdAt\":\"2025-03-14T23:28:33.783Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"eventObj\":{\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"reminderId\":\"9c17d1ea-0ecc-4eff-a66f-6bdb4d09d621\",\"message\":\"If the Incident is invalid, close using /icc-incident quickclose in slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Low Severity Incident Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"reminderData\":{\"id\":\"9c17d1ea-0ecc-4eff-a66f-6bdb4d09d621\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"If the Incident is invalid, close using /icc-incident quickclose in slack or the overflow menu in the Web UI\",\"audience\":[],\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"offsetUnit\":\"m\",\"recurrence\":50,\"triggersAt\":\"2025-03-15T03:28:33.593Z\",\"isRecurring\":true,\"occurrences\":[{\"oid\":\"063ecc48-7e11-4c90-9c25-3453daa7d089\",\"triggeredAt\":\"2025-03-14T23:28:33.764Z\",\"completed\":false}],\"offsetValue\":5,\"frequencyUnit\":\"h\",\"additionalInfo\":{\"rule\":{\"name\":\"Low Severity Incident Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"frequencyValue\":4,\"currentOccurrence\":1,\"inheritedFromTeamConfig\":true,\"currentOccurrenceId\":\"063ecc48-7e11-4c90-9c25-3453daa7d089\"},\"slackChannelId\":\"C08HDBF5E3Z\",\"nextDueAt\":\"2025-03-15T03:28:33.593Z\"}}"} 2025-03-14T23:28:33.784274+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994913759,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Job completed for incident b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:28:33.784278+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994913784,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-reminder-triggered - undefined"} 2025-03-14T23:28:33.784296+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994913784,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T23:28:33.784329+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994913784,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T23:28:33.784471+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994913784,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:28:33.784472+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994913784,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to topic 'incident': {\"createdAt\":\"2025-03-14T23:28:33.783Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"eventObj\":{\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"reminderId\":\"9c17d1ea-0ecc-4eff-a66f-6bdb4d09d621\",\"message\":\"If the Incident is invalid, close using /icc-incident quickclose in slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Low Severity Incident Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"reminderData\":{\"id\":\"9c17d1ea-0ecc-4eff-a66f-6bdb4d09d621\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"If the Incident is invalid, close using /icc-incident quickclose in slack or the overflow menu in the Web UI\",\"audience\":[],\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"offsetUnit\":\"m\",\"recurrence\":50,\"triggersAt\":\"2025-03-15T03:28:33.593Z\",\"isRecurring\":true,\"occurrences\":[{\"oid\":\"063ecc48-7e11-4c90-9c25-3453daa7d089\",\"triggeredAt\":\"2025-03-14T23:28:33.764Z\",\"completed\":false}],\"offsetValue\":5,\"frequencyUnit\":\"h\",\"additionalInfo\":{\"rule\":{\"name\":\"Low Severity Incident Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"frequencyValue\":4,\"currentOccurrence\":1,\"inheritedFromTeamConfig\":true,\"currentOccurrenceId\":\"063ecc48-7e11-4c90-9c25-3453daa7d089\"},\"slackChannelId\":\"C08HDBF5E3Z\",\"nextDueAt\":\"2025-03-15T03:28:33.593Z\"}}"} 2025-03-14T23:28:33.784517+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994913784,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to Kafka topic 'incident'"} 2025-03-14T23:28:33.784517+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994913784,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-reminder-triggered - undefined"} 2025-03-14T23:28:33.784533+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994913784,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.09353099763393402\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T23:28:33.784554+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994913784,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.09353099763393402\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T23:28:33.784773+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994913784,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T23:28:33.786097+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994913785,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"} 2025-03-14T23:28:33.791806+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994913791,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:28:33.791956+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994913784,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:28:33.791956+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994913791,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-rest'"} 2025-03-14T23:28:33.791973+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994913791,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:28:33.783Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"eventObj\":{\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"reminderId\":\"9c17d1ea-0ecc-4eff-a66f-6bdb4d09d621\",\"message\":\"If the Incident is invalid, close using /icc-incident quickclose in slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Low Severity Incident Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"reminderData\":{\"id\":\"9c17d1ea-0ecc-4eff-a66f-6bdb4d09d621\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"If the Incident is invalid, close using /icc-incident quickclose in slack or the overflow menu in the Web UI\",\"audience\":[],\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"offsetUnit\":\"m\",\"recurrence\":50,\"triggersAt\":\"2025-03-15T03:28:33.593Z\",\"isRecurring\":true,\"occurrences\":[{\"oid\":\"063ecc48-7e11-4c90-9c25-3453daa7d089\",\"triggeredAt\":\"2025-03-14T23:28:33.764Z\",\"completed\":false}],\"offsetValue\":5,\"frequencyUnit\":\"h\",\"additionalInfo\":{\"rule\":{\"name\":\"Low Severity Incident Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"frequencyValue\":4,\"currentOccurrence\":1,\"inheritedFromTeamConfig\":true,\"currentOccurrenceId\":\"063ecc48-7e11-4c90-9c25-3453daa7d089\"},\"slackChannelId\":\"C08HDBF5E3Z\",\"nextDueAt\":\"2025-03-15T03:28:33.593Z\"}}"} 2025-03-14T23:28:33.791993+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994913791,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T23:28:33.792039+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994913791,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T23:28:33.792237+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994913792,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:28:33.792359+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994913792,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-reminder-triggered"} 2025-03-14T23:28:33.792975+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741994913792,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-reminder-triggered schema, filtered out"} 2025-03-14T23:28:33.793146+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741994913792,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-reminder-triggered finished"} 2025-03-14T23:31:27.193512+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995087193,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14686412800,\"uptime\":1814462.57,\"totalMem\":16484134912,\"loadavg\":[0,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11603880,\"nice\":4920,\"sys\":1466400,\"idle\":1798450140,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14686412800,\"uptime\":1814463.66,\"totalMem\":16484134912,\"loadavg\":[0,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11603880,\"nice\":4920,\"sys\":1466400,\"idle\":1798451210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11335140,\"nice\":3430,\"sys\":1457290,\"idle\":1799239700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11525120,\"nice\":2660,\"sys\":1426520,\"idle\":1799160450,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11830760,\"nice\":2960,\"sys\":1459900,\"idle\":1798282860,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T23:32:28.277548+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995148277,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14685462528,\"uptime\":1814523.66,\"totalMem\":16484134912,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11604410,\"nice\":4920,\"sys\":1466440,\"idle\":1798510520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11335350,\"nice\":3430,\"sys\":1457320,\"idle\":1799299290,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11525290,\"nice\":2660,\"sys\":1426580,\"idle\":1799219970,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1741995148277,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:33:28.277544+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995208277,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14686949376,\"uptime\":1814583.66,\"totalMem\":16484134912,\"loadavg\":[0.05,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11604720,\"nice\":4920,\"sys\":1466470,\"idle\":1798569930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995302025,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1841,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":28768},"res":{"statusCode":200,"headers":"***"},"responseTime":26,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T23:36:28.281515+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995362063,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:36:28.281528+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995388281,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14695931904,\"uptime\":1814763.66,\"totalMem\":16484134912,\"loadavg\":[0.04,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11606090,\"nice\":4920,\"sys\":1466620,\"idle\":1798748280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11336570,\"nice\":3430,\"sys\":1457550,\"idle\":1799537420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11526650,\"nice\":2660,\"sys\":1426780,\"idle\":1799457910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11833130,\"nice\":2960,\"sys\":1460150,\"idle\":1798579780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T23:38:20.201858+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995500201,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":19.557962,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":304}}"} 2025-03-14T23:38:20.202483+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995500202,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1844,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":14808},"res":{"statusCode":304,"headers":"***"},"responseTime":20,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T23:39:11.703479+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995526903,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:39:11.703483+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995551703,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":34.321371,\"method\":\"GET\",\"path\":\"/api/v1/teams/external/a00EE000008qhopYAA\",\"statusCode\":200}}"} 2025-03-14T23:39:11.704189+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995551703,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1848,"method":"GET","url":"/api/v1/teams/external/a00EE000008qhopYAA","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":54288},"res":{"statusCode":200,"headers":"***"},"responseTime":34,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T23:39:11.726626+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995551703,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:39:11.726627+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995551726,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":20.498526,\"method\":\"GET\",\"path\":\"/api/v1/teams/474d12f3-e3ef-4533-9ffc-016ebbfd9c54/config\",\"statusCode\":200}}"} 2025-03-14T23:39:11.727170+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995551726,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1849,"method":"GET","url":"/api/v1/teams/474d12f3-e3ef-4533-9ffc-016ebbfd9c54/config","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":54288},"res":{"statusCode":200,"headers":"***"},"responseTime":20,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T23:39:27.197489+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995567197,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14686986240,\"uptime\":1814942.57,\"totalMem\":16484134912,\"loadavg\":[0.14,0.09,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11607350,\"nice\":4920,\"sys\":1466740,\"idle\":1798925690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11337410,\"nice\":3430,\"sys\":1457630,\"idle\":1799715190,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11528050,\"nice\":2660,\"sys\":1426960,\"idle\":1799635090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11834360,\"nice\":2960,\"sys\":1460290,\"idle\":1798756940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11290550,\"nice\":4030,\"sys\":1422330,\"idle\":1799941570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11418240,\"nice\":3610,\"sys\":1475520,\"idle\":1799644020,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11352140,\"nice\":2820,\"sys\":1439890,\"idle\":1799808030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11260880,\"nice\":2480,\"sys\":1458680,\"idle\":1799683050,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5994,\"sum\":59606}}}"} 2025-03-14T23:39:27.197571+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995567197,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:40:05.764455+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995605764,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:05.764660+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995582637,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:40:05.764661+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995605764,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-without-slack-channel' for consumer group='icc-rest'"} 2025-03-14T23:40:05.764695+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995605764,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:40:05.605Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"U01RPH2F117\",\"U024XRX1FFT\",\"U02CFL32BAS\",\"U012S04MTHV\",\"UNDTN00UC\"],\"channels\":[\"C9FTL4TH8\"],\"inviteBots\":[]},\"eventObj\":{\"isPrivateChannel\":false},\"requestId\":\"43f0c69c-c423-a298-a030-22c7d0318d6b\",\"client\":\"icc-slack-app\"}"} 2025-03-14T23:40:05.764697+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995605764,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"} 2025-03-14T23:40:05.764750+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995605764,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"} 2025-03-14T23:40:05.764972+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995605764,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:05.765072+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995605764,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-incident-created-without-slack-channel"} 2025-03-14T23:40:05.778091+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995605777,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentEventProcessor.processEvent (src/kafka/processor/shared/incidentEventProcessor.ts:26:12)","msg":" Handle process event icc-incident-created-without-slack-channel in IncidentEventProcessor for payload : {\"createdAt\":\"2025-03-14T23:40:05.605Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"U01RPH2F117\",\"U024XRX1FFT\",\"U02CFL32BAS\",\"U012S04MTHV\",\"UNDTN00UC\"],\"channels\":[\"C9FTL4TH8\"],\"inviteBots\":[]},\"eventObj\":{\"isPrivateChannel\":false},\"requestId\":\"43f0c69c-c423-a298-a030-22c7d0318d6b\",\"client\":\"icc-slack-app\"}"} 2025-03-14T23:40:05.797573+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995605797,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-created-without-slack-channel finished"} 2025-03-14T23:40:06.565482+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995605764,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:40:06.565485+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995606565,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T23:40:06.565715+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995606565,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:06.567963+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995606567,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 961c41b8-4835-490d-9237-fb72e151e8f7 - []"} 2025-03-14T23:40:06.568556+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995606567,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:06.570406+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995606570,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 961c41b8-4835-490d-9237-fb72e151e8f7 - []"} 2025-03-14T23:40:06.680718+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995606680,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:06.680899+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995606680,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:06.683054+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995606682,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 961c41b8-4835-490d-9237-fb72e151e8f7 - []"} 2025-03-14T23:40:06.685199+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995606684,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:06.687444+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995606687,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 961c41b8-4835-490d-9237-fb72e151e8f7 - []"} 2025-03-14T23:40:06.692396+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995606692,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":163.099164,\"method\":\"GET\",\"path\":\"/api/v1/incidents/961c41b8-4835-490d-9237-fb72e151e8f7?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":304}}"} 2025-03-14T23:40:06.692857+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995606692,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1852,"method":"GET","url":"/api/v1/incidents/961c41b8-4835-490d-9237-fb72e151e8f7?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":19152},"res":{"statusCode":304,"headers":"***"},"responseTime":163,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T23:40:12.465407+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612465,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:12.465514+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995612465,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest'"} 2025-03-14T23:40:12.465516+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612465,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:40:12.413Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuHuiYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_created\",\"timestamp\":\"2025-03-14T23:40:12.413Z\",\"recordId\":\"500EE00001TuHuiYAF\",\"incidentId\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"caseNumber\":\"73037460\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"} 2025-03-14T23:40:12.465517+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612465,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T23:40:12.465544+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612465,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T23:40:12.465785+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612465,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:12.465914+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612465,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-gus-response"} 2025-03-14T23:40:12.467081+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612466,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:63:12)","msg":" Handle process event icc-gus-response in GusExportEventProcessor for payload : {\"createdAt\":\"2025-03-14T23:40:12.413Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuHuiYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_created\",\"timestamp\":\"2025-03-14T23:40:12.413Z\",\"recordId\":\"500EE00001TuHuiYAF\",\"incidentId\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"caseNumber\":\"73037460\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"} 2025-03-14T23:40:12.467212+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612467,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:67:16)","msg":"[handleEvent] icc-gus-response for incident id: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:12.467343+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612467,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.handleGusResponse (src/kafka/processor/iccRest/gusExportEventProcessor.ts:78:12)","msg":"GUS export event: incident_created"} 2025-03-14T23:40:12.482749+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995612482,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.upsertIncident (src/kafka/processor/iccRest/gusExportEventProcessor.ts:142:14)","msg":"[GusExportEventProcessor.handleIncidentUpsertedEvent] Gus case added to incident 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:12.500022+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":40,"time":1741995612499,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.updateIncidentTransactional (src/service/incident/incident.service.ts:348:14)","msg":"Incident 961c41b8-4835-490d-9237-fb72e151e8f7 is being force updated."} 2025-03-14T23:40:12.539534+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995612539,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.sendSlackChannelEventAndCreateAuditInfo (src/service/async/asyncHandler.ts:269:12)","msg":"Incident slack channel updated successfully for incident 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:12.539536+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995612465,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:40:12.539537+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612539,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T23:40:12.561785+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612561,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:12.563769+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612563,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 961c41b8-4835-490d-9237-fb72e151e8f7 - []"} 2025-03-14T23:40:12.563925+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612563,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:12.565413+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612565,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 961c41b8-4835-490d-9237-fb72e151e8f7 - []"} 2025-03-14T23:40:12.662632+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612662,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:12.662748+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612662,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:12.664341+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612664,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 961c41b8-4835-490d-9237-fb72e151e8f7 - []"} 2025-03-14T23:40:12.665853+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612665,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:12.667317+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612667,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 961c41b8-4835-490d-9237-fb72e151e8f7 - []"} 2025-03-14T23:40:12.673018+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612672,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-slack-channel-renamed for payload : {\"createdAt\":\"2025-03-14T23:40:12.672Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\"},\"eventObj\":{\"createdAt\":\"2025-03-14T23:40:07.546Z\",\"modifiedAt\":\"2025-03-14T23:40:12.466Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"C08JGDFK0HE\",\"name\":\"icc-73037460\"}}"} 2025-03-14T23:40:12.673019+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612561,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T23:40:12.673019+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612672,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-slack-channel-renamed - undefined"} 2025-03-14T23:40:12.673022+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612673,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T23:40:12.673064+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612673,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T23:40:12.673182+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995612673,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:40:12.673184+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612673,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key '961c41b8-4835-490d-9237-fb72e151e8f7' to topic 'incident': {\"createdAt\":\"2025-03-14T23:40:12.672Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\"},\"eventObj\":{\"createdAt\":\"2025-03-14T23:40:07.546Z\",\"modifiedAt\":\"2025-03-14T23:40:12.466Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"C08JGDFK0HE\",\"name\":\"icc-73037460\"}}"} 2025-03-14T23:40:12.673242+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995612673,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key '961c41b8-4835-490d-9237-fb72e151e8f7' to Kafka topic 'incident'"} 2025-03-14T23:40:12.673243+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612673,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-slack-channel-renamed - undefined"} 2025-03-14T23:40:12.673245+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612673,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.0848190039396286\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T23:40:12.673246+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612673,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.0848190039396286\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T23:40:12.673450+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995612673,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T23:40:12.721119+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612720,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:12.721156+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995612673,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:40:12.721157+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995612721,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-renamed' for consumer group='icc-rest'"} 2025-03-14T23:40:12.721173+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612721,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:40:12.672Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\"},\"eventObj\":{\"createdAt\":\"2025-03-14T23:40:07.546Z\",\"modifiedAt\":\"2025-03-14T23:40:12.466Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"C08JGDFK0HE\",\"name\":\"icc-73037460\"}}"} 2025-03-14T23:40:12.721179+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612721,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T23:40:12.721221+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612721,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T23:40:12.721383+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612721,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:12.721457+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612721,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-slack-channel-renamed"} 2025-03-14T23:40:12.721533+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995612721,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-slack-channel-renamed schema, filtered out"} 2025-03-14T23:40:12.721603+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995612721,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-slack-channel-renamed finished"} 2025-03-14T23:40:27.193589+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995627193,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14682595328,\"uptime\":1815002.57,\"totalMem\":16484134912,\"loadavg\":[0.18,0.1,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11607520,\"nice\":4920,\"sys\":1466780,\"idle\":1798985110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11337680,\"nice\":3430,\"sys\":1457660,\"idle\":1799774690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11528400,\"nice\":2660,\"sys\":1427020,\"idle\":1799694430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11835300,\"nice\":2960,\"sys\":1460350,\"idle\":1798816280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11291040,\"nice\":4030,\"sys\":1422400,\"idle\":1800000980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11418590,\"nice\":3610,\"sys\":1475560,\"idle\":1799703310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11352520,\"nice\":2820,\"sys\":1439940,\"idle\":1799867430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11261270,\"nice\":2480,\"sys\":1458730,\"idle\":1799742540,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":23,\"num\":5991,\"sum\":59606}}}"} 2025-03-14T23:40:27.193671+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995627193,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:40:28.277539+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995614361,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:40:28.277544+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995628277,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14682337280,\"uptime\":1815003.66,\"totalMem\":16484134912,\"loadavg\":[0.18,0.1,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11607530,\"nice\":4920,\"sys\":1466780,\"idle\":1798986190,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11337690,\"nice\":3430,\"sys\":1457660,\"idle\":1799775770,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11528410,\"nice\":2660,\"sys\":1427020,\"idle\":1799695510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11835320,\"nice\":2960,\"sys\":1460350,\"idle\":1798817350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11291050,\"nice\":4030,\"sys\":1422400,\"idle\":1800002050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11418590,\"nice\":3610,\"sys\":1475560,\"idle\":1799704380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11352530,\"nice\":2820,\"sys\":1439940,\"idle\":1799868510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11261270,\"nice\":2480,\"sys\":1458730,\"idle\":1799743620,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":10037,\"sum\":58944}}}"} 2025-03-14T23:40:35.061628+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995635061,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:35.061698+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995630313,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:40:35.061698+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995635061,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest'"} 2025-03-14T23:40:35.061712+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995635061,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:40:35.009Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuHuiYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T23:40:35.009Z\",\"recordId\":\"500EE00001TuHuiYAF\",\"incidentId\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"caseNumber\":\"73037460\"},\"changes\":{}}"} 2025-03-14T23:40:35.061717+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995635061,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T23:40:35.061771+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995635061,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T23:40:35.061995+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995635061,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:35.062113+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995635061,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-gus-response"} 2025-03-14T23:40:35.075600+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995635075,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:63:12)","msg":" Handle process event icc-gus-response in GusExportEventProcessor for payload : {\"createdAt\":\"2025-03-14T23:40:35.009Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuHuiYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T23:40:35.009Z\",\"recordId\":\"500EE00001TuHuiYAF\",\"incidentId\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"caseNumber\":\"73037460\"},\"changes\":{}}"} 2025-03-14T23:40:35.075724+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995635075,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:67:16)","msg":"[handleEvent] icc-gus-response for incident id: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:35.075879+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995635075,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.handleGusResponse (src/kafka/processor/iccRest/gusExportEventProcessor.ts:78:12)","msg":"GUS export event: incident_updated"} 2025-03-14T23:40:35.079625+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995635079,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.upsertIncident (src/kafka/processor/iccRest/gusExportEventProcessor.ts:142:14)","msg":"[GusExportEventProcessor.handleIncidentUpsertedEvent] Gus case added to incident 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:35.097500+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":40,"time":1741995635097,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.updateIncidentTransactional (src/service/incident/incident.service.ts:348:14)","msg":"Incident 961c41b8-4835-490d-9237-fb72e151e8f7 is being force updated."} 2025-03-14T23:40:35.107529+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995635107,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-gus-response finished"} 2025-03-14T23:40:36.561803+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995636561,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:36.561885+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995635061,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:40:36.561886+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995636561,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest'"} 2025-03-14T23:40:36.561904+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995636561,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:40:36.179Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuHuiYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T23:40:36.179Z\",\"recordId\":\"500EE00001TuHuiYAF\",\"incidentId\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"caseNumber\":\"73037460\"},\"changes\":{}}"} 2025-03-14T23:40:36.561926+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995636561,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T23:40:36.561967+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995636561,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T23:40:36.562199+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995636562,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:36.562313+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995636562,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-gus-response"} 2025-03-14T23:40:36.563475+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995636563,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:63:12)","msg":" Handle process event icc-gus-response in GusExportEventProcessor for payload : {\"createdAt\":\"2025-03-14T23:40:36.179Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuHuiYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T23:40:36.179Z\",\"recordId\":\"500EE00001TuHuiYAF\",\"incidentId\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"caseNumber\":\"73037460\"},\"changes\":{}}"} 2025-03-14T23:40:36.563618+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995636563,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:67:16)","msg":"[handleEvent] icc-gus-response for incident id: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:36.564270+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995636563,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.handleGusResponse (src/kafka/processor/iccRest/gusExportEventProcessor.ts:78:12)","msg":"GUS export event: incident_updated"} 2025-03-14T23:40:36.566106+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995636565,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.upsertIncident (src/kafka/processor/iccRest/gusExportEventProcessor.ts:142:14)","msg":"[GusExportEventProcessor.handleIncidentUpsertedEvent] Gus case added to incident 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:36.580884+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":40,"time":1741995636580,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.updateIncidentTransactional (src/service/incident/incident.service.ts:348:14)","msg":"Incident 961c41b8-4835-490d-9237-fb72e151e8f7 is being force updated."} 2025-03-14T23:40:36.590583+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995636590,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-gus-response finished"} 2025-03-14T23:41:28.277545+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995636562,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:41:28.277550+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995688277,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14687600640,\"uptime\":1815063.66,\"totalMem\":16484134912,\"loadavg\":[0.21,0.12,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11608220,\"nice\":4920,\"sys\":1466840,\"idle\":1799045540,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11337990,\"nice\":3430,\"sys\":1457730,\"idle\":1799835380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11528660,\"nice\":2660,\"sys\":1427080,\"idle\":1799755010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11836020,\"nice\":2960,\"sys\":1460390,\"idle\":1798876880,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11291550,\"nice\":4030,\"sys\":1422430,\"idle\":1800061440,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11418920,\"nice\":3610,\"sys\":1475620,\"idle\":1799763700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11352880,\"nice\":2820,\"sys\":1440010,\"idle\":1799928050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11261560,\"nice\":2480,\"sys\":1458830,\"idle\":1799803090,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":8018,\"sum\":59070}}}"} 2025-03-14T23:41:35.748858+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995688277,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:41:35.748872+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995695748,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":4.462314,\"method\":\"GET\",\"path\":\"/api/v1/configVars?keys=categories,rootCauses,servicesImpacted\",\"statusCode\":200}}"} 2025-03-14T23:41:35.749445+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995695749,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1856,"method":"GET","url":"/api/v1/configVars?keys=categories,rootCauses,servicesImpacted","query":{"keys":"categories,rootCauses,servicesImpacted"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":42192},"res":{"statusCode":200,"headers":"***"},"responseTime":5,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T23:41:35.883541+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995695748,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:41:35.883543+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995695883,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":28.079380999999998,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T23:41:35.884144+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995695883,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1857,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":42192},"res":{"statusCode":200,"headers":"***"},"responseTime":28,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T23:41:35.892480+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995695883,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 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{"level":20,"time":1741995695948,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 961c41b8-4835-490d-9237-fb72e151e8f7 - []"} 2025-03-14T23:41:35.948624+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995695948,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:41:35.950192+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995695949,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber 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49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995695957,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 961c41b8-4835-490d-9237-fb72e151e8f7 - []"} 2025-03-14T23:41:35.960233+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995695960,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":65.20855999999999,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08JGDFK0HE\",\"statusCode\":200}}"} 2025-03-14T23:41:35.960856+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995695960,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1859,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08JGDFK0HE","query":{"slackChannelId":"C08JGDFK0HE"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":42192},"res":{"statusCode":200,"headers":"***"},"responseTime":65,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T23:41:37.570848+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995696568,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:41:37.570852+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995697570,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T23:41:37.571034+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995697570,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:41:37.572912+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995697572,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 961c41b8-4835-490d-9237-fb72e151e8f7 - []"} 2025-03-14T23:41:37.573037+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995697572,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems 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{"level":20,"time":1741995697670,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:41:37.671711+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995697671,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 961c41b8-4835-490d-9237-fb72e151e8f7 - []"} 2025-03-14T23:41:37.673126+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995697672,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber 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{\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":142.079005,\"method\":\"GET\",\"path\":\"/api/v1/incidents/961c41b8-4835-490d-9237-fb72e151e8f7?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T23:41:37.680228+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995697679,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1861,"method":"GET","url":"/api/v1/incidents/961c41b8-4835-490d-9237-fb72e151e8f7?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":42192},"res":{"statusCode":200,"headers":"***"},"responseTime":142,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T23:41:41.067995+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995701067,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:41:41.068040+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995697678,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:41:41.068041+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995701067,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest'"} 2025-03-14T23:41:41.068047+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995701068,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:41:40.626Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuHuiYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T23:41:40.626Z\",\"recordId\":\"500EE00001TuHuiYAF\",\"incidentId\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"caseNumber\":\"73037460\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"} 2025-03-14T23:41:41.068051+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995701068,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T23:41:41.068083+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995701068,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T23:41:41.068283+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995701068,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:41:41.068364+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995701068,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-gus-response"} 2025-03-14T23:41:41.069614+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995701069,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:63:12)","msg":" Handle process event icc-gus-response in GusExportEventProcessor for payload : {\"createdAt\":\"2025-03-14T23:41:40.626Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuHuiYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T23:41:40.626Z\",\"recordId\":\"500EE00001TuHuiYAF\",\"incidentId\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"caseNumber\":\"73037460\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"} 2025-03-14T23:41:41.069719+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995701069,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:67:16)","msg":"[handleEvent] icc-gus-response for incident id: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:41:41.069829+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995701069,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.handleGusResponse (src/kafka/processor/iccRest/gusExportEventProcessor.ts:78:12)","msg":"GUS export event: incident_updated"} 2025-03-14T23:41:41.071765+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995701071,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.upsertIncident (src/kafka/processor/iccRest/gusExportEventProcessor.ts:142:14)","msg":"[GusExportEventProcessor.handleIncidentUpsertedEvent] Gus case added to incident 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:41:41.093359+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":40,"time":1741995701093,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IncidentService.updateIncidentTransactional (src/service/incident/incident.service.ts:348:14)","msg":"Incident 961c41b8-4835-490d-9237-fb72e151e8f7 is being force updated."} 2025-03-14T23:41:41.102743+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995701102,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-gus-response finished"} 2025-03-14T23:42:15.389722+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995735389,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T23:42:15.390133+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995723870,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:42:15.390136+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995735390,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-rest-audit'"} 2025-03-14T23:42:15.390208+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995735390,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:42:15.376Z\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing in esvc1\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:56:01.739Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"id\":\"c49d7c48-7c43-486e-8caf-18c6ac347176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:12:54.999Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":2,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/sxx-yusz-kyr\",\"sentBySlackUserId\":\"U02J1G1B90U\",\"sentBy\":\"Murali Krishna Tirunagari\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T22:39:00.000Z\",\"duration\":\"63 minutes\",\"incidentCommander\":\"Murali Krishna Tirunagari\",\"incidentCommanderSlackUserId\":\"U02J1G1B90U\",\"subject\":\"New Splunk logins are failing in esvc1\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"Splunk is experiencing an outage in esvc1 due to an incorrect signing certificate\",\"actions\":\"We have an EVP approval for the rollback, and The team is working on rolling back the change to an active cluster to mitigate the impact.\"},\"sentAt\":\"2025-03-14T23:42:15.028Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\",\"gsm@salesforce.com\"]},\"internalCommsId\":\"f026846a-465a-45be-aac8-0685192354fe\",\"allInternalCommsReport\":[{\"sequenceNumber\":2,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/sxx-yusz-kyr\",\"sentBySlackUserId\":\"U02J1G1B90U\",\"sentBy\":\"Murali Krishna Tirunagari\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T22:39:00.000Z\",\"duration\":\"63 minutes\",\"incidentCommander\":\"Murali Krishna Tirunagari\",\"incidentCommanderSlackUserId\":\"U02J1G1B90U\",\"subject\":\"New Splunk logins are failing in esvc1\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"Splunk is experiencing an outage in esvc1 due to an incorrect signing certificate\",\"actions\":\"We have an EVP approval for the rollback, and The team is working on rolling back the change to an active cluster to mitigate the impact.\"},\"sentAt\":\"2025-03-14T23:42:15.028Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/sxx-yusz-kyr\",\"sentBySlackUserId\":\"U02J1G1B90U\",\"sentBy\":\"Murali Krishna Tirunagari\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T22:39:39.514Z\",\"duration\":\"19 minutes\",\"incidentCommander\":\"Murali Krishna Tirunagari\",\"incidentCommanderSlackUserId\":\"U02J1G1B90U\",\"subject\":\"New Splunk logins are failing\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"Splunk is experiencing an outage in esvc1 due to an incorrect signing certificate\",\"actions\":\"New logins are failing to Splunk, existing logins are fine.\\nAs of now its only impacting internal customer.\\n\\nThe spinnaker team will run the pipeline to refresh the config to mitigate the impact. The team is going to run in dev env then ti will promote to production\"},\"sentAt\":\"2025-03-14T22:58:17.807Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"6p6uxd-senstj-qu4xm-0a597-1741995734708\",\"client\":\"icc-ui\"}"} 2025-03-14T23:42:15.390209+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995735390,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T23:42:15.390246+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995735390,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T23:42:15.390504+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995735390,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-internal-comms-request event received"} 2025-03-14T23:42:15.390625+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995735390,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-internal-comms-request schema, filtered out"} 2025-03-14T23:42:16.026657+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995736026,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T23:42:16.026920+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995735390,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:42:16.026922+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995736026,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-rest-audit'"} 2025-03-14T23:42:16.026966+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995736026,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:42:16.014Z\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing in esvc1\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:56:01.739Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"id\":\"c49d7c48-7c43-486e-8caf-18c6ac347176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:12:54.999Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C05U9CBHX8D\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"},{\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"f026846a-465a-45be-aac8-0685192354fe\",\"sequenceNumber\":2}}"} 2025-03-14T23:42:16.026967+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995736026,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T23:42:16.027032+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995736026,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T23:42:16.027276+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995736027,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-internal-comms-response event received"} 2025-03-14T23:42:28.277530+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995746528,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:42:28.277538+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995748277,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14683152384,\"uptime\":1815123.66,\"totalMem\":16484134912,\"loadavg\":[0.07,0.09,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11608640,\"nice\":4920,\"sys\":1466900,\"idle\":1799105020,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11338580,\"nice\":3430,\"sys\":1457780,\"idle\":1799894910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11528770,\"nice\":2660,\"sys\":1427120,\"idle\":1799814500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11836450,\"nice\":2960,\"sys\":1460410,\"idle\":1798936280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11291810,\"nice\":4030,\"sys\":1422470,\"idle\":1800120830,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11419250,\"nice\":3610,\"sys\":1475670,\"idle\":1799823150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11353400,\"nice\":2820,\"sys\":1440110,\"idle\":1799987360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11261900,\"nice\":2480,\"sys\":1458870,\"idle\":1799862550,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":8179,\"sum\":59009}}}"} 2025-03-14T23:42:30.533112+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":50,"time":1741995750532,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"TeamService.getScrumTeamsForUserId (src/service/team/team.service.ts:215:14)","msg":"No teams found for user 005EE00000PvKjZYAV as member and/or collaborator from salesforce and ICC"} 2025-03-14T23:42:30.533587+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995748277,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:42:30.533594+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741995750533,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":483.833673,\"method\":\"GET\",\"path\":\"/api/v1/scrumTeams/membership/005EE00000PvKjZYAV\",\"statusCode\":304}}"} 2025-03-14T23:42:30.534706+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995750534,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1864,"method":"GET","url":"/api/v1/scrumTeams/membership/005EE00000PvKjZYAV","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":23730},"res":{"statusCode":304,"headers":"***"},"responseTime":484,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T23:47:28.281520+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741995988281,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:47:28.281524+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741996048281,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14695792640,\"uptime\":1815423.66,\"totalMem\":16484134912,\"loadavg\":[0.07,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11610560,\"nice\":4920,\"sys\":1467100,\"idle\":1799402340,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11340070,\"nice\":3430,\"sys\":1458020,\"idle\":1800193060,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11530210,\"nice\":2660,\"sys\":1427350,\"idle\":1800111870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11839440,\"nice\":2960,\"sys\":1460680,\"idle\":1799232790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11294190,\"nice\":4030,\"sys\":1422710,\"idle\":1800417950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11421490,\"nice\":3610,\"sys\":1476010,\"idle\":1800119580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11355330,\"nice\":2820,\"sys\":1440340,\"idle\":1800284090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11263070,\"nice\":2480,\"sys\":1459110,\"idle\":1800160420,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":8024,\"sum\":59077}}}"} 2025-03-14T23:48:28.281532+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741996080628,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:48:28.281537+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741996108281,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14694023168,\"uptime\":1815483.66,\"totalMem\":16484134912,\"loadavg\":[0.14,0.08,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11611030,\"nice\":4920,\"sys\":1467150,\"idle\":1799461900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11340310,\"nice\":3430,\"sys\":1458050,\"idle\":1800252730,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11530490,\"nice\":2660,\"sys\":1427390,\"idle\":1800171340,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11840210,\"nice\":2960,\"sys\":1460730,\"idle\":1799292200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11294530,\"nice\":4030,\"sys\":1422780,\"idle\":1800477400,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11422580,\"nice\":3610,\"sys\":1476080,\"idle\":1800178740,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11355790,\"nice\":2820,\"sys\":1440410,\"idle\":1800343450,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11263320,\"nice\":2480,\"sys\":1459160,\"idle\":1800220010,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":7986,\"sum\":59096}}}"} 2025-03-14T23:49:27.193536+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741996167193,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14693265408,\"uptime\":1815542.57,\"totalMem\":16484134912,\"loadavg\":[0.05,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11611330,\"nice\":4920,\"sys\":1467180,\"idle\":1799520410,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11340440,\"nice\":3430,\"sys\":1458140,\"idle\":1800311110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11530610,\"nice\":2660,\"sys\":1427460,\"idle\":1800229730,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11840610,\"nice\":2960,\"sys\":1460790,\"idle\":1799350490,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11294730,\"nice\":4030,\"sys\":1422850,\"idle\":1800535880,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11423010,\"nice\":3610,\"sys\":1476140,\"idle\":1800236950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11356310,\"nice\":2820,\"sys\":1440440,\"idle\":1800401740,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11263540,\"nice\":2480,\"sys\":1459190,\"idle\":1800278620,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5987,\"sum\":59608}}}"} 2025-03-14T23:49:27.193598+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741996167193,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:50:03.621807+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741996203621,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:50:03.621860+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741996203099,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:50:03.621862+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741996203621,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-folder-created' for consumer group='icc-rest'"} 2025-03-14T23:50:03.621864+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741996203621,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:50:03.572Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"NA\",\"name\":\"NA\"}},\"eventObj\":{\"folderId\":\"1fMW6CbEwq0Tw3JEwNqFqZppVAsrIarGG\"}}"} 2025-03-14T23:50:03.621867+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741996203621,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-folder-created\"}}"} 2025-03-14T23:50:03.621906+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741996203621,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-folder-created\"}}"} 2025-03-14T23:50:03.622117+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741996203621,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:50:03.622236+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741996203622,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-bridge-folder-created"} 2025-03-14T23:50:03.635998+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741996203635,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-bridge-folder-created finished"} 2025-03-14T23:52:28.281532+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741996288281,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:52:28.281537+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741996348281,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14691921920,\"uptime\":1815723.66,\"totalMem\":16484134912,\"loadavg\":[0,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11612430,\"nice\":4920,\"sys\":1467340,\"idle\":1799700070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11340840,\"nice\":3430,\"sys\":1458270,\"idle\":1800491250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11531580,\"nice\":2660,\"sys\":1427600,\"idle\":1800409600,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11842050,\"nice\":2960,\"sys\":1460890,\"idle\":1799529870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11296280,\"nice\":4030,\"sys\":1423030,\"idle\":1800714870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11424680,\"nice\":3610,\"sys\":1476290,\"idle\":1800415840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11357650,\"nice\":2820,\"sys\":1440630,\"idle\":1800580990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11264090,\"nice\":2480,\"sys\":1459330,\"idle\":1800458310,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":7999,\"sum\":59063}}}"} 2025-03-14T23:53:28.281515+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741996348281,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:53:28.281521+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741996408281,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14698360832,\"uptime\":1815783.66,\"totalMem\":16484134912,\"loadavg\":[0.12,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C 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2.90GHz\",\"speed\":0,\"times\":{\"user\":11358000,\"nice\":2820,\"sys\":1440680,\"idle\":1800640490,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11264590,\"nice\":2480,\"sys\":1459410,\"idle\":1800517640,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":7964,\"sum\":59078}}}"} 2025-03-14T23:54:27.193520+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741996467193,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14689185792,\"uptime\":1815842.57,\"totalMem\":16484134912,\"loadavg\":[0.04,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11612990,\"nice\":4920,\"sys\":1467420,\"idle\":1799818150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11341540,\"nice\":3430,\"sys\":1458360,\"idle\":1800609130,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11532300,\"nice\":2660,\"sys\":1427750,\"idle\":1800527600,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11843360,\"nice\":2960,\"sys\":1460990,\"idle\":1799647510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11297140,\"nice\":4030,\"sys\":1423160,\"idle\":1800832430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11426020,\"nice\":3610,\"sys\":1476470,\"idle\":1800533160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741996501680,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":56.314189999999996,\"method\":\"GET\",\"path\":\"/api/v1/incidents?pageSize=2\",\"statusCode\":200}}"} 2025-03-14T23:55:01.682245+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741996501681,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1869,"method":"GET","url":"/api/v1/incidents?pageSize=2","query":{"pageSize":"2"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":41642},"res":{"statusCode":200,"headers":"***"},"responseTime":57,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T23:55:27.193525+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741996527193,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14686437376,\"uptime\":1815902.57,\"totalMem\":16484134912,\"loadavg\":[0.01,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11613180,\"nice\":4920,\"sys\":1467480,\"idle\":1799877770,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11341800,\"nice\":3430,\"sys\":1458410,\"idle\":1800668640,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11532520,\"nice\":2660,\"sys\":1427790,\"idle\":1800587220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11843640,\"nice\":2960,\"sys\":1461050,\"idle\":1799706820,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11297430,\"nice\":4030,\"sys\":1423220,\"idle\":1800892080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11426570,\"nice\":3610,\"sys\":1476530,\"idle\":1800592500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11358750,\"nice\":2820,\"sys\":1440790,\"idle\":1800757980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11265500,\"nice\":2480,\"sys\":1459490,\"idle\":1800635510,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5990,\"sum\":59601}}}"} 2025-03-14T23:55:27.193587+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741996527193,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:56:24.330858+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741996584330,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: a5aab472-b839-4738-8400-ac2daae38967"} 2025-03-14T23:56:24.330936+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741996578330,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:56:24.330941+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741996584330,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest-audit'"} 2025-03-14T23:56:24.330945+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741996584330,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:56:23.939Z\",\"user\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"name\":\"Becky Dinh\",\"email\":\"becky.dinh@salesforce.com\"},\"incident\":{\"id\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"slackChannel\":{\"id\":\"C08HE909JN5\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Thk9kYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T23:56:23.939Z\",\"recordId\":\"500EE00001Thk9kYAB\",\"incidentId\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"caseNumber\":\"72888272\"},\"changes\":{}}"} 2025-03-14T23:56:24.330965+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741996584330,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T23:56:24.331001+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741996584330,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T23:56:24.331228+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741996584331,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-gus-response event received"} 2025-03-14T23:56:24.332472+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741996584331,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:56:24.332473+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741996584332,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T23:56:24.377410+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741996584377,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 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(src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:05:58.819894+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997153680,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:05:58.819895+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997158819,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest-audit'"} 2025-03-15T00:05:58.819898+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997158819,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:05:58.768Z\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"name\":\"Murali Krishna Tirunagari\",\"email\":\"mtirunagari@salesforce.com\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tu4uHYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-15T00:05:58.768Z\",\"recordId\":\"500EE00001Tu4uHYAR\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"caseNumber\":\"73036099\"},\"changes\":{}}"} 2025-03-15T00:05:58.819928+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997158819,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-15T00:05:58.819963+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997158819,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-15T00:05:58.820193+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997158820,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-gus-response event received"} 2025-03-15T00:05:58.821210+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997158820,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:05:58.821210+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997158821,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-15T00:05:58.846746+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997158845,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:05:58.848859+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997158848,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-15T00:05:58.849019+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997158848,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:05:58.850601+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997158850,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-15T00:05:58.964017+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997158963,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:05:58.964163+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997158963,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:05:58.966372+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997158966,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-15T00:05:58.967998+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997158967,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:05:58.969553+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997158969,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-15T00:09:28.285587+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997319036,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:09:28.285591+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997368285,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14614941696,\"uptime\":1816743.66,\"totalMem\":16484134912,\"loadavg\":[0.79,0.54,0.24],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11664040,\"nice\":4960,\"sys\":1473340,\"idle\":1800661440,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11358920,\"nice\":3430,\"sys\":1463450,\"idle\":1801485160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11550680,\"nice\":2660,\"sys\":1432800,\"idle\":1801403570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11876200,\"nice\":2970,\"sys\":1469000,\"idle\":1800504800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11328670,\"nice\":4030,\"sys\":1429100,\"idle\":1801692820,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11446690,\"nice\":3620,\"sys\":1481690,\"idle\":1801407450,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11380520,\"nice\":2820,\"sys\":1446690,\"idle\":1801569820,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11287610,\"nice\":2490,\"sys\":1465270,\"idle\":1801447020,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":7340,\"sum\":59067}}}"} 2025-03-15T00:10:02.061853+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997400772,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:10:02.061857+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997402061,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":45.940245999999995,\"method\":\"GET\",\"path\":\"/api/v1/incidents?pageSize=2\",\"statusCode\":200}}"} 2025-03-15T00:10:02.062736+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997402062,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1894,"method":"GET","url":"/api/v1/incidents?pageSize=2","query":{"pageSize":"2"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":23756},"res":{"statusCode":200,"headers":"***"},"responseTime":46,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T00:10:54.550848+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997454549,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:10:54.551068+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997454550,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:10:54.552931+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997454552,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-15T00:10:54.554755+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997454554,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:10:54.556261+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997454556,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-15T00:11:28.166439+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997488166,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:11:28.166975+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997488166,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-rest-audit'"} 2025-03-15T00:11:28.166992+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997488166,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:11:28.155Z\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing in esvc1\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:03:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:56:01.739Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"id\":\"c49d7c48-7c43-486e-8caf-18c6ac347176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-15T00:05:58.768Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":3,\"severity\":\"Sev2\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/sxx-yusz-kyr\",\"sentBySlackUserId\":\"U02J1G1B90U\",\"sentBy\":\"Murali Krishna Tirunagari\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"impactStartTime\":\"2025-03-14T22:03:00.000Z\",\"duration\":\"117 minutes\",\"incidentCommander\":\"Murali Krishna Tirunagari\",\"incidentCommanderSlackUserId\":\"U02J1G1B90U\",\"subject\":\"New Splunk logins are failing in esvc1\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"Splunk is experiencing an outage in esvc1 due to an incorrect signing certificate.\",\"actions\":\"Team performed a rollback of DNS failover to the active cluster and validated that ESVC1 splunk logins are working fine.\"},\"sentAt\":\"2025-03-15T00:11:27.721Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]},\"internalCommsId\":\"b95115cc-61fb-40bd-9e76-1cae41feca82\",\"allInternalCommsReport\":[{\"sequenceNumber\":3,\"severity\":\"Sev2\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/sxx-yusz-kyr\",\"sentBySlackUserId\":\"U02J1G1B90U\",\"sentBy\":\"Murali Krishna Tirunagari\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"impactStartTime\":\"2025-03-14T22:03:00.000Z\",\"duration\":\"117 minutes\",\"incidentCommander\":\"Murali Krishna Tirunagari\",\"incidentCommanderSlackUserId\":\"U02J1G1B90U\",\"subject\":\"New Splunk logins are failing in esvc1\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"Splunk is experiencing an outage in esvc1 due to an incorrect signing certificate.\",\"actions\":\"Team performed a rollback of DNS failover to the active cluster and validated that ESVC1 splunk logins are working fine.\"},\"sentAt\":\"2025-03-15T00:11:27.721Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":2,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/sxx-yusz-kyr\",\"sentBySlackUserId\":\"U02J1G1B90U\",\"sentBy\":\"Murali Krishna Tirunagari\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T22:39:00.000Z\",\"duration\":\"63 minutes\",\"incidentCommander\":\"Murali Krishna Tirunagari\",\"incidentCommanderSlackUserId\":\"U02J1G1B90U\",\"subject\":\"New Splunk logins are failing in esvc1\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"Splunk is experiencing an outage in esvc1 due to an incorrect signing certificate\",\"actions\":\"We have an EVP approval for the rollback, and The team is working on rolling back the change to an active cluster to mitigate the impact.\"},\"sentAt\":\"2025-03-14T23:42:15.028Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/sxx-yusz-kyr\",\"sentBySlackUserId\":\"U02J1G1B90U\",\"sentBy\":\"Murali Krishna Tirunagari\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T22:39:39.514Z\",\"duration\":\"19 minutes\",\"incidentCommander\":\"Murali Krishna Tirunagari\",\"incidentCommanderSlackUserId\":\"U02J1G1B90U\",\"subject\":\"New Splunk logins are failing\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"Splunk is experiencing an outage in esvc1 due to an incorrect signing certificate\",\"actions\":\"New logins are failing to Splunk, existing logins are fine.\\nAs of now its only impacting internal customer.\\n\\nThe spinnaker team will run the pipeline to refresh the config to mitigate the impact. The team is going to run in dev env then ti will promote to production\"},\"sentAt\":\"2025-03-14T22:58:17.807Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"b15397b2-6cc3-2fdd-6282-ab7c170331cc\",\"client\":\"icc-slack-app\"}"} 2025-03-15T00:11:28.166992+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997488166,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-15T00:11:28.166995+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997488166,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-15T00:11:28.167261+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997488167,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-internal-comms-request event received"} 2025-03-15T00:11:28.167395+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997488167,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-internal-comms-request schema, filtered out"} 2025-03-15T00:11:28.285480+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997488167,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:11:28.285482+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997488285,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14647422976,\"uptime\":1816863.66,\"totalMem\":16484134912,\"loadavg\":[0.12,0.37,0.21],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11664970,\"nice\":4960,\"sys\":1473410,\"idle\":1800780330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11359360,\"nice\":3430,\"sys\":1463550,\"idle\":1801604280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11551510,\"nice\":2660,\"sys\":1432880,\"idle\":1801522430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11876630,\"nice\":2970,\"sys\":1469090,\"idle\":1800624010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11329010,\"nice\":4030,\"sys\":1429250,\"idle\":1801812040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11447990,\"nice\":3620,\"sys\":1481830,\"idle\":1801525970,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11382010,\"nice\":2820,\"sys\":1446820,\"idle\":1801688470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11288300,\"nice\":2490,\"sys\":1465390,\"idle\":1801566020,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":7334,\"sum\":59087}}}"} 2025-03-15T00:11:39.865922+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997499865,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:11:39.866121+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997488818,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:11:39.866126+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997499866,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-rest-audit'"} 2025-03-15T00:11:39.866175+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997499866,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:11:39.857Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing in esvc1\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:03:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:56:01.739Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"id\":\"c49d7c48-7c43-486e-8caf-18c6ac347176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-15T00:05:58.768Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"gsm@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"sitereliability@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"techcustomerescalation@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}],\"internalCommsId\":\"b95115cc-61fb-40bd-9e76-1cae41feca82\",\"sequenceNumber\":3}}"} 2025-03-15T00:11:39.866186+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997499866,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-15T00:11:39.866217+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997499866,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-15T00:11:39.866938+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997499866,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-internal-comms-response event received"} 2025-03-15T00:11:54.716587+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997509605,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:11:54.716591+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997514716,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":12.339687,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-15T00:11:54.717277+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997514716,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1896,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":46222},"res":{"statusCode":200,"headers":"***"},"responseTime":12,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T00:11:54.725628+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997514716,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:11:54.725629+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997514725,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":5.961131,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-15T00:11:54.726153+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997514725,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1897,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":46222},"res":{"statusCode":200,"headers":"***"},"responseTime":6,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T00:11:54.762779+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997514725,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:11:54.762781+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997514762,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-15T00:11:54.808621+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997514808,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:11:54.810396+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997514810,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-15T00:11:54.810535+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997514810,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:11:54.812331+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997514812,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-15T00:11:54.818287+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997514818,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:11:54.818420+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997514818,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:11:54.820544+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997514820,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-15T00:11:54.822840+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997514822,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":93.71996999999999,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08J53JAZRP\",\"statusCode\":200}}"} 2025-03-15T00:11:54.823401+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997514823,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1898,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08J53JAZRP","query":{"slackChannelId":"C08J53JAZRP"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":46222},"res":{"statusCode":200,"headers":"***"},"responseTime":94,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T00:11:54.830865+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997514822,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:11:54.830866+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997514830,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":4.25776,\"method\":\"GET\",\"path\":\"/api/v1/configVars?keys=categories,rootCauses,servicesImpacted\",\"statusCode\":200}}"} 2025-03-15T00:11:54.831391+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997514831,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1899,"method":"GET","url":"/api/v1/configVars?keys=categories,rootCauses,servicesImpacted","query":{"keys":"categories,rootCauses,servicesImpacted"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":46222},"res":{"statusCode":200,"headers":"***"},"responseTime":5,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T00:12:28.285572+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997514830,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:12:28.285578+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997548285,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14620610560,\"uptime\":1816923.66,\"totalMem\":16484134912,\"loadavg\":[0.04,0.3,0.19],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11665390,\"nice\":4960,\"sys\":1473430,\"idle\":1800839690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14722920448,\"uptime\":1817102.58,\"totalMem\":16484134912,\"loadavg\":[0,0.16,0.15],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11667360,\"nice\":4960,\"sys\":1473590,\"idle\":1801016780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11361650,\"nice\":3430,\"sys\":1463730,\"idle\":1801840910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11553330,\"nice\":2660,\"sys\":1433060,\"idle\":1801758910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11878400,\"nice\":2970,\"sys\":1469380,\"idle\":1800860570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11330850,\"nice\":4030,\"sys\":1429450,\"idle\":1802049070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11450730,\"nice\":3620,\"sys\":1482050,\"idle\":1801762390,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11383690,\"nice\":2820,\"sys\":1447090,\"idle\":1801924560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11289470,\"nice\":2490,\"sys\":1465610,\"idle\":1801802620,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5987,\"sum\":59608}}}"} 2025-03-15T00:15:27.201609+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997727201,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:16:27.201526+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741997787201,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14713335808,\"uptime\":1817162.58,\"totalMem\":16484134912,\"loadavg\":[0.03,0.14,0.15],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11667710,\"nice\":4960,\"sys\":1473620,\"idle\":1801076320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11362140,\"nice\":3430,\"sys\":1463790,\"idle\":1801900250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11553530,\"nice\":2660,\"sys\":1433090,\"idle\":1801818340,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11878690,\"nice\":2970,\"sys\":1469440,\"idle\":1800920140,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11331050,\"nice\":4030,\"sys\":1429500,\"idle\":1802108720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11451400,\"nice\":3620,\"sys\":1482090,\"idle\":1801821850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11383850,\"nice\":2820,\"sys\":1447130,\"idle\":1801984010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11289940,\"nice\":2490,\"sys\":1465670,\"idle\":1801862060,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5987,\"sum\":59604}}}"} 2025-03-15T00:16:27.201589+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997787201,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:16:55.618900+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997813105,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:16:55.618905+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741997815618,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Connected to Redis"} 2025-03-15T00:20:28.011392+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998028010,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.deleteUsdResources (src/service/usdResource/usdResource.service.ts:307:14)","msg":"[usdResource.service.deleteUsdResources] incidentId b9e8b642-7618-4548-927f-8ebc31271097: no ids or value is undefined"} 2025-03-15T00:20:28.011558+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998028011,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.deleteUsdResources (src/service/usdResource/usdResource.service.ts:311:14)","msg":"[usdResource.service deleteUsdResources] gusUsdIds dto in payload to kafka: {\n \"ids\": []\n}"} 2025-03-15T00:20:28.011805+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028011,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-usd-resource-deleted for payload : {\"createdAt\":\"2025-03-15T00:20:28.011Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-73035004\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yxx-ntis-wqv\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-662-426-8416, pin: 587189346; \\nFind numbers in more regions on https://tel.meet/yxx-ntis-wqv?pin=1317710148628, pin: 1317710148628\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"modifiedAt\":\"2025-03-14T21:53:56.250Z\",\"createdBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"modifiedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"id\":\"aae15a30-8b5d-4f91-bbc6-9637387d12f7\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"73035004\",\"caseRecordId\":\"500EE00001Tu9HAYAZ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/vi1pApLvyqna\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T21:54:02.874Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"7238965a-d0e1-3f0f-56ef-46f759bfbddd\",\"client\":\"icc-slack-app\"}"} 2025-03-15T00:20:28.011811+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998027965,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:20:28.011812+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028011,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-usd-resource-deleted - undefined"} 2025-03-15T00:20:28.011813+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028011,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-15T00:20:28.011859+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028011,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-15T00:20:28.012019+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998028011,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:20:28.012023+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028011,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'b9e8b642-7618-4548-927f-8ebc31271097' to topic 'incident': {\"createdAt\":\"2025-03-15T00:20:28.011Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-73035004\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yxx-ntis-wqv\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-662-426-8416, pin: 587189346; \\nFind numbers in more regions on https://tel.meet/yxx-ntis-wqv?pin=1317710148628, pin: 1317710148628\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"modifiedAt\":\"2025-03-14T21:53:56.250Z\",\"createdBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"modifiedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"id\":\"aae15a30-8b5d-4f91-bbc6-9637387d12f7\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"73035004\",\"caseRecordId\":\"500EE00001Tu9HAYAZ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/vi1pApLvyqna\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T21:54:02.874Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"7238965a-d0e1-3f0f-56ef-46f759bfbddd\",\"client\":\"icc-slack-app\"}"} 2025-03-15T00:20:28.012057+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998028012,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b9e8b642-7618-4548-927f-8ebc31271097' to Kafka topic 'incident'"} 2025-03-15T00:20:28.012058+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028012,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-usd-resource-deleted - undefined"} 2025-03-15T00:20:28.012076+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028012,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.1114870011806488\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-15T00:20:28.012101+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028012,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.1114870011806488\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-15T00:20:28.012345+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998028012,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-15T00:20:28.012547+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998028012,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.patchUpsertUsdResources (src/service/usdResource/usdResource.service.ts:350:12)","msg":"[usdResource.service.patchUpsertUsdResources] incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:20:28.012696+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998028012,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.createUsdResources (src/service/usdResource/usdResource.service.ts:54:12)","msg":"[usdResource.service.createUsdResources] incidentId b9e8b642-7618-4548-927f-8ebc31271097 to create []"} 2025-03-15T00:20:28.012841+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998028012,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.createUsdResources (src/service/usdResource/usdResource.service.ts:83:12)","msg":"[usdResource.service.createUsdResources] []"} 2025-03-15T00:20:28.013533+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028012,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.createUsdResources (src/service/usdResource/usdResource.service.ts:87:12)","msg":"[usdResource.service.createUsdResources] response: []"} 2025-03-15T00:20:28.022487+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028022,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:20:28.022734+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998028012,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:20:28.022741+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998028022,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-rest'"} 2025-03-15T00:20:28.022770+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028022,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:20:28.011Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-73035004\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yxx-ntis-wqv\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-662-426-8416, pin: 587189346; \\nFind numbers in more regions on https://tel.meet/yxx-ntis-wqv?pin=1317710148628, pin: 1317710148628\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"modifiedAt\":\"2025-03-14T21:53:56.250Z\",\"createdBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"modifiedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"id\":\"aae15a30-8b5d-4f91-bbc6-9637387d12f7\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"73035004\",\"caseRecordId\":\"500EE00001Tu9HAYAZ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/vi1pApLvyqna\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T21:54:02.874Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"7238965a-d0e1-3f0f-56ef-46f759bfbddd\",\"client\":\"icc-slack-app\"}"} 2025-03-15T00:20:28.022784+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028022,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-15T00:20:28.022839+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028022,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-15T00:20:28.023036+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028022,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:20:28.023141+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028023,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted"} 2025-03-15T00:20:28.023229+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028023,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-usd-resource-deleted schema, filtered out"} 2025-03-15T00:20:28.023323+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998028023,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"} 2025-03-15T00:20:28.035232+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028034,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-usd-resource-created for payload : {\"createdAt\":\"2025-03-15T00:20:28.034Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-73035004\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yxx-ntis-wqv\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-662-426-8416, pin: 587189346; \\nFind numbers in more regions on https://tel.meet/yxx-ntis-wqv?pin=1317710148628, pin: 1317710148628\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"modifiedAt\":\"2025-03-14T21:53:56.250Z\",\"createdBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"modifiedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"id\":\"aae15a30-8b5d-4f91-bbc6-9637387d12f7\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"73035004\",\"caseRecordId\":\"500EE00001Tu9HAYAZ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/vi1pApLvyqna\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T21:54:02.874Z\"},\"eventObj\":[],\"requestId\":\"7238965a-d0e1-3f0f-56ef-46f759bfbddd\",\"client\":\"icc-slack-app\"}"} 2025-03-15T00:20:28.035234+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998028022,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:20:28.035236+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028035,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-usd-resource-created - undefined"} 2025-03-15T00:20:28.035244+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028035,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-15T00:20:28.035288+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028035,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-15T00:20:28.035484+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998028035,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:20:28.035486+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028035,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'b9e8b642-7618-4548-927f-8ebc31271097' to topic 'incident': {\"createdAt\":\"2025-03-15T00:20:28.034Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-73035004\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yxx-ntis-wqv\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-662-426-8416, pin: 587189346; \\nFind numbers in more regions on https://tel.meet/yxx-ntis-wqv?pin=1317710148628, pin: 1317710148628\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"modifiedAt\":\"2025-03-14T21:53:56.250Z\",\"createdBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"modifiedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"id\":\"aae15a30-8b5d-4f91-bbc6-9637387d12f7\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"73035004\",\"caseRecordId\":\"500EE00001Tu9HAYAZ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/vi1pApLvyqna\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T21:54:02.874Z\"},\"eventObj\":[],\"requestId\":\"7238965a-d0e1-3f0f-56ef-46f759bfbddd\",\"client\":\"icc-slack-app\"}"} 2025-03-15T00:20:28.035524+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998028035,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b9e8b642-7618-4548-927f-8ebc31271097' to Kafka topic 'incident'"} 2025-03-15T00:20:28.035525+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028035,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-usd-resource-created - undefined"} 2025-03-15T00:20:28.035584+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028035,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.14409999549388885\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-15T00:20:28.035591+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028035,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.14409999549388885\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-15T00:20:28.035873+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998028035,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-15T00:20:28.042677+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028042,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:20:28.042847+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998028035,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:20:28.042848+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998028042,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-rest'"} 2025-03-15T00:20:28.042892+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028042,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:20:28.034Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-73035004\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yxx-ntis-wqv\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-662-426-8416, pin: 587189346; \\nFind numbers in more regions on https://tel.meet/yxx-ntis-wqv?pin=1317710148628, pin: 1317710148628\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"modifiedAt\":\"2025-03-14T21:53:56.250Z\",\"createdBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"modifiedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"id\":\"aae15a30-8b5d-4f91-bbc6-9637387d12f7\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"73035004\",\"caseRecordId\":\"500EE00001Tu9HAYAZ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/vi1pApLvyqna\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T21:54:02.874Z\"},\"eventObj\":[],\"requestId\":\"7238965a-d0e1-3f0f-56ef-46f759bfbddd\",\"client\":\"icc-slack-app\"}"} 2025-03-15T00:20:28.042894+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028042,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-15T00:20:28.042949+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028042,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-15T00:20:28.043110+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028042,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:20:28.043191+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028043,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-created"} 2025-03-15T00:20:28.043266+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028043,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-usd-resource-created schema, filtered out"} 2025-03-15T00:20:28.043340+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998028043,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"} 2025-03-15T00:20:28.067200+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998028042,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:20:28.067202+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028067,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"}"} 2025-03-15T00:20:28.091824+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028091,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:20:28.093528+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028093,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:20:28.093593+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028091,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-15T00:20:28.093598+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998028093,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-rest'"} 2025-03-15T00:20:28.093600+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028093,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:20:28.043Z\",\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"responses\":[]}"} 2025-03-15T00:20:28.093620+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028093,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-15T00:20:28.093644+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028093,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-15T00:20:28.093821+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028093,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:20:28.093911+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028093,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-response"} 2025-03-15T00:20:28.094473+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028094,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-15T00:20:28.094680+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028094,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:20:28.096188+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028095,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-15T00:20:28.107274+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028107,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceEventProcessor.processEvent (src/kafka/processor/iccRest/usdResourceEventProcessor.ts:22:12)","msg":"[UsdResourceEventProcessor] Handle process event icc-usd-resource-response for payload {\"createdAt\":\"2025-03-15T00:20:28.043Z\",\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"responses\":[]}"} 2025-03-15T00:20:28.107444+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028107,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:369:16)","msg":"[asyncHandler.handleUsdResourcePatched] update for b9e8b642-7618-4548-927f-8ebc31271097 - {\"createdAt\":\"2025-03-15T00:20:28.043Z\",\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"responses\":[]}"} 2025-03-15T00:20:28.107609+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028107,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:20:28.111852+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028111,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-15T00:20:28.112011+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028111,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:391:16)","msg":"[asyncHandler.handleUsdResourcePatched] matching response USD resources to existing entries: []"} 2025-03-15T00:20:28.112645+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":40,"time":1741998028111,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:437:18)","msg":"[asyncHandler.handleUsdResourcePatched] nothing to patch for b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:20:28.113494+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998028113,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"} 2025-03-15T00:20:28.207641+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028207,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:20:28.207744+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028207,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:20:28.209267+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028209,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-15T00:20:28.210713+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028210,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:20:28.212081+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028211,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-15T00:20:28.221244+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-incident-resolved for payload : {\"createdAt\":\"2025-03-15T00:20:28.067Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-73035004\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"NA\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T21:53:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/yxx-ntis-wqv\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-662-426-8416, pin: 587189346; \\nFind numbers in more regions on https://tel.meet/yxx-ntis-wqv?pin=1317710148628, pin: 1317710148628\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Configuration\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"73035004\",\"caseRecordId\":\"500EE00001Tu9HAYAZ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/vi1pApLvyqna\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T21:54:02.874Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T21:53:56.250Z\",\"2025-03-14T21:53:00.000Z\"],\"status\":[\"New\",\"Resolved\"],\"originReference\":[\"\",\"NA\"],\"impact\":{\"0\":[\"CurrentlyUnderInvestigation\",\"FeatureDegradation\"]},\"impactStartTime\":[\"2025-03-14T21:53:56.250Z\",\"2025-03-14T21:53:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-15T00:00:00.000Z\"],\"category\":[\"\",\"Application\"],\"rootCause\":[\"\",\"Configuration\"]},\"requestId\":\"7238965a-d0e1-3f0f-56ef-46f759bfbddd\",\"client\":\"icc-slack-app\"}"} 2025-03-15T00:20:28.221245+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998028093,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:20:28.221251+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-incident-resolved - undefined"} 2025-03-15T00:20:28.221255+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-15T00:20:28.221274+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-15T00:20:28.221424+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998028221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:20:28.221430+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'b9e8b642-7618-4548-927f-8ebc31271097' to topic 'incident': {\"createdAt\":\"2025-03-15T00:20:28.067Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-73035004\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"NA\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T21:53:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/yxx-ntis-wqv\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-662-426-8416, pin: 587189346; \\nFind numbers in more regions on https://tel.meet/yxx-ntis-wqv?pin=1317710148628, pin: 1317710148628\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Configuration\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"73035004\",\"caseRecordId\":\"500EE00001Tu9HAYAZ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/vi1pApLvyqna\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T21:54:02.874Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T21:53:56.250Z\",\"2025-03-14T21:53:00.000Z\"],\"status\":[\"New\",\"Resolved\"],\"originReference\":[\"\",\"NA\"],\"impact\":{\"0\":[\"CurrentlyUnderInvestigation\",\"FeatureDegradation\"]},\"impactStartTime\":[\"2025-03-14T21:53:56.250Z\",\"2025-03-14T21:53:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-15T00:00:00.000Z\"],\"category\":[\"\",\"Application\"],\"rootCause\":[\"\",\"Configuration\"]},\"requestId\":\"7238965a-d0e1-3f0f-56ef-46f759bfbddd\",\"client\":\"icc-slack-app\"}"} 2025-03-15T00:20:28.221435+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998028221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b9e8b642-7618-4548-927f-8ebc31271097' to Kafka topic 'incident'"} 2025-03-15T00:20:28.221435+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-incident-resolved - undefined"} 2025-03-15T00:20:28.221458+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.07166099548339844\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-15T00:20:28.221483+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.07166099548339844\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-15T00:20:28.221653+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998028221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-15T00:20:28.222061+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998028221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:20:28.222063+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":253.35489299999998,\"method\":\"POST\",\"path\":\"/api/v1/incidents/b9e8b642-7618-4548-927f-8ebc31271097/resolve\",\"statusCode\":200}}"} 2025-03-15T00:20:28.222553+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998028222,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1913,"method":"POST","url":"/api/v1/incidents/b9e8b642-7618-4548-927f-8ebc31271097/resolve","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":15344},"res":{"statusCode":200,"headers":"***"},"responseTime":253,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T00:20:28.230030+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028229,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:20:28.230173+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998028222,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:20:28.230175+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998028230,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='icc-rest'"} 2025-03-15T00:20:28.230210+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028230,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:20:28.067Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-73035004\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"NA\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T21:53:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/yxx-ntis-wqv\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-662-426-8416, pin: 587189346; \\nFind numbers in more regions on https://tel.meet/yxx-ntis-wqv?pin=1317710148628, pin: 1317710148628\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Configuration\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"73035004\",\"caseRecordId\":\"500EE00001Tu9HAYAZ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/vi1pApLvyqna\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T21:54:02.874Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T21:53:56.250Z\",\"2025-03-14T21:53:00.000Z\"],\"status\":[\"New\",\"Resolved\"],\"originReference\":[\"\",\"NA\"],\"impact\":{\"0\":[\"CurrentlyUnderInvestigation\",\"FeatureDegradation\"]},\"impactStartTime\":[\"2025-03-14T21:53:56.250Z\",\"2025-03-14T21:53:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-15T00:00:00.000Z\"],\"category\":[\"\",\"Application\"],\"rootCause\":[\"\",\"Configuration\"]},\"requestId\":\"7238965a-d0e1-3f0f-56ef-46f759bfbddd\",\"client\":\"icc-slack-app\"}"} 2025-03-15T00:20:28.230211+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028230,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-15T00:20:28.230215+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028230,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-15T00:20:28.230371+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028230,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:20:28.230462+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028230,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-incident-resolved"} 2025-03-15T00:20:28.230535+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998028230,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:104:16)","msg":"Impossible to route icc-incident-resolved schema, filtered out"} 2025-03-15T00:20:28.230616+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998028230,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-incident-resolved finished"} 2025-03-15T00:21:28.285531+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998033221,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:21:28.285535+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998088285,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14705094656,\"uptime\":1817463.66,\"totalMem\":16484134912,\"loadavg\":[0.03,0.07,0.11],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11669730,\"nice\":4960,\"sys\":1473910,\"idle\":1801374530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11363830,\"nice\":3430,\"sys\":1463970,\"idle\":1802198910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11555450,\"nice\":2660,\"sys\":1433360,\"idle\":1802116420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11879580,\"nice\":2970,\"sys\":1469720,\"idle\":1801219200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11332900,\"nice\":4030,\"sys\":1429770,\"idle\":1802407580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11453900,\"nice\":3620,\"sys\":1482360,\"idle\":1802119530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11386150,\"nice\":2820,\"sys\":1447420,\"idle\":1802282500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11291660,\"nice\":2490,\"sys\":1465900,\"idle\":1802160320,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":7305,\"sum\":59084}}}"} 2025-03-15T00:22:05.989509+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998125045,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:22:05.989513+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998125989,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":4.559070999999999,\"method\":\"GET\",\"path\":\"/api/v1/configVars?keys=categories,rootCauses,servicesImpacted\",\"statusCode\":200}}"} 2025-03-15T00:22:05.990124+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998125989,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1922,"method":"GET","url":"/api/v1/configVars?keys=categories,rootCauses,servicesImpacted","query":{"keys":"categories,rootCauses,servicesImpacted"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":44232},"res":{"statusCode":200,"headers":"***"},"responseTime":4,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T00:22:06.001739+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126001,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:74:14)","msg":"ICC consumer received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:22:06.001800+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998125989,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:22:06.001800+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998126001,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest'"} 2025-03-15T00:22:06.001805+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126001,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:22:05.950Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tu9HAYAZ\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-15T00:22:05.950Z\",\"recordId\":\"500EE00001Tu9HAYAZ\",\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"caseNumber\":\"73035004\"},\"changes\":{}}"} 2025-03-15T00:22:06.001838+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126001,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-15T00:22:06.001870+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126001,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-15T00:22:06.002077+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126001,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:79:16)","msg":"Received json message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:22:06.002209+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126002,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:96:12)","msg":"[handleEvent] received with eventType: icc-gus-response"} 2025-03-15T00:22:06.003361+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126003,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:63:12)","msg":" Handle process event icc-gus-response in GusExportEventProcessor for payload : {\"createdAt\":\"2025-03-15T00:22:05.950Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tu9HAYAZ\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-15T00:22:05.950Z\",\"recordId\":\"500EE00001Tu9HAYAZ\",\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"caseNumber\":\"73035004\"},\"changes\":{}}"} 2025-03-15T00:22:06.003503+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126003,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.processEvent (src/kafka/processor/iccRest/gusExportEventProcessor.ts:67:16)","msg":"[handleEvent] icc-gus-response for incident id: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:22:06.003655+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126003,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.handleGusResponse (src/kafka/processor/iccRest/gusExportEventProcessor.ts:78:12)","msg":"GUS export event: incident_closed"} 2025-03-15T00:22:06.003811+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":50,"time":1741998126003,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"GusExportEventProcessor.handleGusResponse (src/kafka/processor/iccRest/gusExportEventProcessor.ts:112:16)","msg":"[GusExportEventProcessor.processEvent] Unsupported gusExport event received: incident_closed"} 2025-03-15T00:22:06.004690+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998126004,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"IccRestKafkaConsumer.handleEvent (src/kafka/consumer/iccRest/IccRestKafkaConsumer.ts:109:12)","msg":"[handleEvent] received with eventType: icc-gus-response finished"} 2025-03-15T00:22:06.114753+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998126001,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:22:06.114755+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126114,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":14.325142,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-15T00:22:06.115286+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998126115,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1923,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":44232},"res":{"statusCode":200,"headers":"***"},"responseTime":15,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T00:22:06.122712+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998126114,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:22:06.122712+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126122,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":5.4895,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-15T00:22:06.123195+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998126122,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1924,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":44232},"res":{"statusCode":200,"headers":"***"},"responseTime":5,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T00:22:06.161754+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998126122,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:22:06.161756+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126161,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-15T00:22:06.195052+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126194,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:22:06.196760+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126196,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-15T00:22:06.196905+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126196,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:22:06.198607+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126198,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-15T00:22:06.204720+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126204,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:22:06.204848+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126204,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:22:06.206624+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126206,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-15T00:22:06.209455+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126209,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":84.097811,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08J53JAZRP\",\"statusCode\":200}}"} 2025-03-15T00:22:06.210280+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998126209,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","req":{"id":1925,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08J53JAZRP","query":{"slackChannelId":"C08J53JAZRP"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":44232},"res":{"statusCode":200,"headers":"***"},"responseTime":84,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T00:22:06.238831+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998126209,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:22:06.238833+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998126238,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-15T00:22:10.195748+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998130195,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:22:10.195952+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998129170,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:22:10.195959+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998130195,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='icc-rest-audit'"} 2025-03-15T00:22:10.195999+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998130195,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:22:10.187Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing in esvc1\",\"description\":\"the Splunk service in the ESVC1 environment experienced an outage caused by an incorrect signing certificate. This incident primarily affected new logins for internal customers, while existing sessions remained unaffected. Team performed a rollback of DNS failover to the active cluster and validated that ESVC1 splunk logins are working fine.\",\"detectedTime\":\"2025-03-14T22:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:03:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000TrcFIAS\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"value\":\"PRB-0027079\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"},\"proximateCause\":\"The main cause of the incident was an incorrect signing certificate in the ESVC1 environment, which led to failures in new logins for internal customers. The issue persisted until a rollback of DNS failover was performed, restoring the system's functionality.\",\"customerExperience\":\"New logins are failing to Splunk, existing logins are fine.\",\"immediateResolution\":\"Team performed a rollback of DNS failover to the active cluster and validated that ESVC1 splunk logins are working fine.\",\"aarQuestions\":\"What processes can be implemented to ensure signing certificates are validated before deployment ?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"QuantumK Support\",\"closedBy\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"createdBy\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"modifiedBy\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-15T00:22:06.221Z\",\"modifiedAt\":\"2025-03-15T00:22:06.221Z\",\"id\":\"4da006f0-245e-4ab4-ae7e-ce148d9390bf\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"prbNumber\":{\"value\":\"PRB-0027079\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"},\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-15T00:05:58.768Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\"}}"} 2025-03-15T00:22:10.196000+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998130195,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"} 2025-03-15T00:22:10.196039+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998130196,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"} 2025-03-15T00:22:16.731640+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998136731,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:22:16.731651+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998135629,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:22:16.731652+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998136731,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-rest-audit'"} 2025-03-15T00:22:16.731682+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998136731,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"locks\":[],\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"}"} 2025-03-15T00:22:16.731683+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998136731,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"} 2025-03-15T00:22:16.731727+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998136731,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"} 2025-03-15T00:22:16.731946+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998136731,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-ctc-lock-response event received"} 2025-03-15T00:22:16.732027+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998136731,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-ctc-lock-response schema, filtered out"} 2025-03-15T00:26:28.285551+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998328285,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:26:28.285556+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998388285,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14702743552,\"uptime\":1817763.66,\"totalMem\":16484134912,\"loadavg\":[0.02,0.06,0.08],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11672310,\"nice\":4960,\"sys\":1474160,\"idle\":1801671840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-15T00:28:28.285623+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1741998448285,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:28:28.285628+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1741998508285,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14704754688,\"uptime\":1817883.66,\"totalMem\":16484134912,\"loadavg\":[0.08,0.07,0.08],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11672600,\"nice\":4960,\"sys\":1474240,\"idle\":1801790940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-15T01:13:28.289524+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742001148289,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T01:13:28.289528+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1742001208289,"pid":57,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14700433408,\"uptime\":1820583.67,\"totalMem\":16484134912,\"loadavg\":[0.05,0.1,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11694110,\"nice\":4960,\"sys\":1476330,\"idle\":1804462760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-15T01:15:27.205533+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1742001327205,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14705446912,\"uptime\":1820702.59,\"totalMem\":16484134912,\"loadavg\":[0,0.06,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11695090,\"nice\":4960,\"sys\":1476400,\"idle\":1804580460,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11382330,\"nice\":3430,\"sys\":1466530,\"idle\":1805410770,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11576180,\"nice\":2660,\"sys\":1435740,\"idle\":1805327820,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1742005347213,"pid":31,"hostname":"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T02:25:07.408576+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005507408,"pid":31,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Heroku specific TLS options added"} 2025-03-15T02:25:07.753690+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1742005507753,"pid":31,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Metrics Kafka Producer enabled for Heartbeat"} 2025-03-15T02:25:07.753822+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005507753,"pid":31,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is initializing..."} 2025-03-15T02:25:07.753941+00:00 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49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005507777,"pid":31,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Connected to Redis"} 2025-03-15T02:25:07.778263+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005507778,"pid":31,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is ready"} 2025-03-15T02:25:07.778485+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005507778,"pid":31,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is ready"} 2025-03-15T02:25:07.784874+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005507784,"pid":31,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Redis client ready"} 2025-03-15T02:25:07.960754+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1742005507960,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Metrics Kafka Producer enabled for RED metrics"} 2025-03-15T02:25:07.961240+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005507961,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Initializing Kafka Connection with the following configurations:"} 2025-03-15T02:25:07.961323+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005507961,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Broker URLs: ec2-52-13-163-132.us-west-2.compute.amazonaws.com:9096,ec2-52-32-24-181.us-west-2.compute.amazonaws.com:9096,ec2-44-235-202-101.us-west-2.compute.amazonaws.com:9096"} 2025-03-15T02:25:07.961324+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005507961,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Using SSL Endpoints for Kafka"} 2025-03-15T02:25:07.961583+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005507961,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Successfully wrote Kafka SSL Certificates to files"} 2025-03-15T02:25:07.961704+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005507961,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Using SSL Configuration for Kafka Connection"} 2025-03-15T02:25:07.962185+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005507962,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is initializing..."} 2025-03-15T02:25:07.962202+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005507962,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Broker URLs: ec2-52-13-163-132.us-west-2.compute.amazonaws.com:9096,ec2-52-32-24-181.us-west-2.compute.amazonaws.com:9096,ec2-44-235-202-101.us-west-2.compute.amazonaws.com:9096"} 2025-03-15T02:25:07.962518+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005507962,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Initializing Kafka Connection with the following configurations:"} 2025-03-15T02:25:07.962525+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005507962,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Broker URLs: ec2-52-13-163-132.us-west-2.compute.amazonaws.com:9096,ec2-52-32-24-181.us-west-2.compute.amazonaws.com:9096,ec2-44-235-202-101.us-west-2.compute.amazonaws.com:9096"} 2025-03-15T02:25:07.962557+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005507962,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Using SSL Endpoints for Kafka"} 2025-03-15T02:25:07.962697+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005507962,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Successfully wrote Kafka SSL Certificates to files"} 2025-03-15T02:25:07.962727+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005507962,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Using SSL Configuration for Kafka Connection"} 2025-03-15T02:25:07.962885+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1742005507962,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Metrics Kafka Producer enabled for RED metrics connected false"} 2025-03-15T02:25:07.962926+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1742005507962,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Metrics Kafka Producer enabled for RED metrics at metrics"} 2025-03-15T02:25:09.035474+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] Warning: connect.session() MemoryStore is not 2025-03-15T02:25:09.035478+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] designed for a production environment, as it will leak 2025-03-15T02:25:09.035478+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] memory, and will not scale past a single process. 2025-03-15T02:25:09.115098+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005509114,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is initializing..."} 2025-03-15T02:25:09.115102+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005509115,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Broker URLs: ec2-52-13-163-132.us-west-2.compute.amazonaws.com:9096,ec2-52-32-24-181.us-west-2.compute.amazonaws.com:9096,ec2-44-235-202-101.us-west-2.compute.amazonaws.com:9096"} 2025-03-15T02:25:09.121917+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1742005509121,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-rest","caller":"App.initializeErrorHandling (src/app.ts:100:12)","msg":"Initializing error middleware..."} 2025-03-15T02:25:09.126714+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005509126,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is ready"} 2025-03-15T02:25:09.126902+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005509126,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is ready"} 2025-03-15T02:25:09.127037+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005509127,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is ready"} 2025-03-15T02:25:09.127724+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005509127,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is ready"} 2025-03-15T02:25:09.127887+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005509127,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is ready"} 2025-03-15T02:25:09.128104+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005509128,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is ready"} 2025-03-15T02:25:09.128319+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005509128,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is ready"} 2025-03-15T02:25:09.128474+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005509128,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is ready"} 2025-03-15T02:25:09.128860+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005509128,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is ready"} 2025-03-15T02:25:09.129053+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005509129,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is ready"} 2025-03-15T02:25:09.129233+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005509129,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is ready"} 2025-03-15T02:25:09.131666+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005509131,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is ready"} 2025-03-15T02:25:09.131820+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005509131,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is ready"} 2025-03-15T02:25:09.132032+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005509131,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is ready"} 2025-03-15T02:25:09.132158+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005509132,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is ready"} 2025-03-15T02:25:09.132325+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005509132,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is ready"} 2025-03-15T02:25:09.132477+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005509132,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is ready"} 2025-03-15T02:25:09.132620+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005509132,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is ready"} 2025-03-15T02:25:09.132767+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005509132,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is ready"} 2025-03-15T02:25:09.132912+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005509132,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is ready"} 2025-03-15T02:25:09.140749+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005509140,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-rest","caller":"App.initializeMappers (src/app.ts:253:16)","msg":"Successfully finished mapping entities to DTOs."} 2025-03-15T02:25:09.192860+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005509192,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-rest","caller":"ExpressOIDC. (src/service/auth/okta.sso.ts:25:14)","msg":"Okta middleware ready"} 2025-03-15T02:26:08.882141+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1742005568881,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14792876032,\"uptime\":1824944.26,\"totalMem\":16484134912,\"loadavg\":[0.22,0.16,0.1],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11729660,\"nice\":4960,\"sys\":1481650,\"idle\":1808774000,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11416170,\"nice\":3430,\"sys\":1470060,\"idle\":1809608940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11605500,\"nice\":2660,\"sys\":1439400,\"idle\":1809531130,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11925480,\"nice\":2970,\"sys\":1475970,\"idle\":1808634330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11373720,\"nice\":4030,\"sys\":1435900,\"idle\":1809831310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11499710,\"nice\":3620,\"sys\":1490210,\"idle\":1809532640,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11438470,\"nice\":2820,\"sys\":1456430,\"idle\":1809685500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11340870,\"nice\":2490,\"sys\":1473280,\"idle\":1809569560,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":107,\"num\":8371,\"sum\":59465}}}"} 2025-03-15T02:26:08.882736+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005568882,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T02:27:07.781575+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1742005627781,"pid":31,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14790500352,\"uptime\":1825003.16,\"totalMem\":16484134912,\"loadavg\":[0.08,0.13,0.09],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11730050,\"nice\":4960,\"sys\":1481740,\"idle\":1808832480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11416930,\"nice\":3430,\"sys\":1470110,\"idle\":1809667250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11605650,\"nice\":2660,\"sys\":1439460,\"idle\":1809589650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11925810,\"nice\":2970,\"sys\":1476010,\"idle\":1808692860,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11374310,\"nice\":4030,\"sys\":1435930,\"idle\":1809889740,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11500110,\"nice\":3620,\"sys\":1490260,\"idle\":1809591210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11438940,\"nice\":2820,\"sys\":1456460,\"idle\":1809743960,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11341080,\"nice\":2490,\"sys\":1473320,\"idle\":1809628080,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":5986,\"sum\":59603}}}"} 2025-03-15T02:27:07.781668+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005627781,"pid":31,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T02:28:07.781593+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1742005687781,"pid":31,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': 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2025-03-15T02:28:08.881609+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1742005688881,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14790045696,\"uptime\":1825064.26,\"totalMem\":16484134912,\"loadavg\":[0.18,0.14,0.1],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11730470,\"nice\":4960,\"sys\":1481760,\"idle\":1808893110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11417420,\"nice\":3430,\"sys\":1470220,\"idle\":1809727780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11606230,\"nice\":2660,\"sys\":1439480,\"idle\":1809650290,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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2025-03-15T02:30:11.507635+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005811507,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Connected to Redis"} 2025-03-15T02:30:11.509123+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742005811509,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Redis client ready"} 2025-03-15T02:31:07.781563+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1742005867781,"pid":31,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14789992448,\"uptime\":1825243.16,\"totalMem\":16484134912,\"loadavg\":[0.04,0.08,0.08],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1742006413223,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Redis client ready"} 2025-03-15T02:40:52.745544+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1742006452745,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":454.532987,\"method\":\"GET\",\"path\":\"/api/v1/scrumTeams/membership/005B0000006ewwAIAQ\",\"statusCode\":304}}"} 2025-03-15T02:40:52.745636+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":30,"time":1742006452745,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T02:40:52.746606+00:00 49573026-e813-4049-90c3-86218ed32b06 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2025-03-15T06:25:08.901569+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.5] {"level":20,"time":1742019908901,"pid":57,"hostname":"dyno-9ff0f0ef-1098-4140-9ce4-c25e8401e89f","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14751879168,\"uptime\":1839284.28,\"totalMem\":16484134912,\"loadavg\":[0.11,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11803390,\"nice\":4960,\"sys\":1492640,\"idle\":1823001440,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11500010,\"nice\":3430,\"sys\":1480350,\"idle\":1823835850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11681150,\"nice\":2660,\"sys\":1450290,\"idle\":1823765820,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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