2025-03-14T11:37:05.768548+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741952225768,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14671142912,\"uptime\":1771969.15,\"totalMem\":16484151296,\"loadavg\":[0.07,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9825730,\"nice\":3740,\"sys\":1431300,\"idle\":1758644450,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10868720,\"nice\":2130,\"sys\":1519080,\"idle\":1757510580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10914280,\"nice\":4210,\"sys\":1488580,\"idle\":1757549660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1741952225768,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T11:37:06.964517+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741952166964,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T11:37:06.964522+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741952226964,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14671142912,\"uptime\":1771970.35,\"totalMem\":16484151296,\"loadavg\":[0.07,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) 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2025-03-14T11:39:06.964529+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741952286968,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T11:39:06.964533+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741952346964,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14667530240,\"uptime\":1772090.35,\"totalMem\":16484151296,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9826380,\"nice\":3740,\"sys\":1431360,\"idle\":1758764720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T11:43:05.772516+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741952585772,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14664192000,\"uptime\":1772329.15,\"totalMem\":16484151296,\"loadavg\":[0.02,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9828210,\"nice\":3740,\"sys\":1431490,\"idle\":1759001520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10870460,\"nice\":2130,\"sys\":1519320,\"idle\":1757868410,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10916710,\"nice\":4210,\"sys\":1488930,\"idle\":1757906830,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1741952585772,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T11:45:04.330075+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741952646964,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T11:45:04.330079+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741952704329,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T11:48:05.772546+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741952885772,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953366968,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14675451904,\"uptime\":1773110.35,\"totalMem\":16484151296,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9832620,\"nice\":3740,\"sys\":1432070,\"idle\":1759777450,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10872580,\"nice\":2130,\"sys\":1519860,\"idle\":1758646170,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10920550,\"nice\":4210,\"sys\":1489530,\"idle\":1758683070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1741953426968,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T11:58:00.580581+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953480580,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.8433889999999999,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-14T11:58:00.581184+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953480580,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":639,"method":"GET","url":"/alive","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":58352},"res":{"statusCode":200,"headers":"***"},"responseTime":0,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T11:58:06.968513+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953480580,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T11:58:06.968517+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953486968,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': 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2025-03-14T11:58:45.153047+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953525152,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T11:58:45.153304+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953525153,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T11:58:45.155807+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953525155,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269 - []"} 2025-03-14T11:58:45.155992+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953525155,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T11:58:45.157643+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953525157,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269 - []"} 2025-03-14T11:58:45.303136+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953525302,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953525306,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T11:58:45.308078+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953525307,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269 - []"} 2025-03-14T11:58:45.313426+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953525313,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":210.611912,\"method\":\"GET\",\"path\":\"/api/v1/incidents/e43b6100-6b94-42b6-9e56-e6e8a28ba269?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T11:58:45.314293+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953525314,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":640,"method":"GET","url":"/api/v1/incidents/e43b6100-6b94-42b6-9e56-e6e8a28ba269?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":23266},"res":{"statusCode":200,"headers":"***"},"responseTime":211,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T11:58:47.101532+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953527101,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T11:58:47.101580+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953527093,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T11:58:47.101581+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953527101,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-rest-audit'"} 2025-03-14T11:58:47.101586+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953527101,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T11:58:47.052Z\",\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-e43b6100-6b94-42b6-9e56-e6e8a28ba269\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"users\":[\"WU3L2P04S\"],\"bots\":[],\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"channels\":[\"CNNPJ45FV\",\"C08BN0C4GE6\"]}}"} 2025-03-14T11:58:47.101587+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953527101,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T11:58:47.101619+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953527101,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T11:58:47.101807+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953527101,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-slack-channel-invite-users event received"} 2025-03-14T11:58:47.101901+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953527101,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-slack-channel-invite-users schema, filtered out"} 2025-03-14T11:58:47.245605+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953527245,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T11:58:47.245666+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953527101,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T11:58:47.245667+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953527245,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-created' for consumer group='icc-rest-audit'"} 2025-03-14T11:58:47.245688+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953527245,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T11:58:47.194Z\",\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\"},\"eventObj\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"is_channel\":true,\"is_group\":false,\"is_im\":false,\"is_mpim\":false,\"is_private\":false,\"created\":1741953524,\"is_archived\":false,\"is_general\":false,\"unlinked\":0,\"name_normalized\":\"icc-e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"is_shared\":false,\"is_org_shared\":false,\"is_pending_ext_shared\":false,\"pending_shared\":[],\"context_team_id\":\"T01GST6QY0G\",\"updated\":1741953524702,\"parent_conversation\":null,\"creator\":\"U02Q288NF7W\",\"is_moved\":0,\"is_ext_shared\":false,\"shared_team_ids\":[\"T01GST6QY0G\"],\"internal_team_ids\":[\"T01GST6QY0G\"],\"pending_connected_team_ids\":[],\"is_member\":true,\"last_read\":\"0000000000.000000\",\"topic\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"purpose\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"previous_names\":[],\"priority\":0}}"} 2025-03-14T11:58:47.245689+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953527245,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-created\"}}"} 2025-03-14T11:58:47.245720+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953527245,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-created\"}}"} 2025-03-14T11:58:47.245869+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953527245,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-slack-channel-created event received"} 2025-03-14T11:58:47.245941+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953527245,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-slack-channel-created schema, filtered out"} 2025-03-14T11:58:48.224594+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953528224,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T11:58:48.224761+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953527829,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T11:58:48.224762+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953528224,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-created' for consumer group='icc-rest-audit'"} 2025-03-14T11:58:48.224788+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953528224,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T11:58:48.215Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-e43b6100-6b94-42b6-9e56-e6e8a28ba269\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"id\":\"f691e18e-e80d-49da-8db7-68a19f3e32a5\",\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\",\"isManaged\":true,\"createdBy\":\"Gila Anidjar\",\"modifiedBy\":\"Gila Anidjar\",\"createdAt\":\"2025-03-14T11:58:47.830Z\",\"modifiedAt\":\"2025-03-14T11:58:47.830Z\"},\"changes\":{\"bridge\":[null,{\"createdAt\":\"2025-03-14T11:58:47.830Z\",\"modifiedAt\":\"2025-03-14T11:58:47.830Z\",\"id\":\"f691e18e-e80d-49da-8db7-68a19f3e32a5\",\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\",\"isManaged\":true,\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"folderId\":null}]}}"} 2025-03-14T11:58:48.224791+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953528224,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-created\"}}"} 2025-03-14T11:58:48.224828+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953528224,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-created\"}}"} 2025-03-14T11:58:48.225065+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953528224,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-bridge-created event received"} 2025-03-14T11:58:48.225551+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953528225,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-bridge-created schema, filtered out"} 2025-03-14T11:58:51.678591+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953531678,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T11:58:51.678669+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953531225,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T11:58:51.678670+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953531678,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest-audit'"} 2025-03-14T11:58:51.678678+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953531678,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T11:58:51.621Z\",\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tt5nSYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_created\",\"timestamp\":\"2025-03-14T11:58:51.621Z\",\"recordId\":\"500EE00001Tt5nSYAR\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"caseNumber\":\"73021341\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"} 2025-03-14T11:58:51.678710+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953531678,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T11:58:51.678736+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953531678,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T11:58:51.679331+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953531678,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-gus-response event received"} 2025-03-14T11:58:51.679864+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953531678,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T11:58:51.679865+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953531679,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T11:58:51.706564+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953531706,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T11:58:51.708851+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953531708,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269 - []"} 2025-03-14T11:58:51.709018+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953531708,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T11:58:51.710060+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953531709,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269 - []"} 2025-03-14T11:58:51.803603+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953531803,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T11:58:51.803764+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953531803,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T11:58:51.804914+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953531804,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269 - []"} 2025-03-14T11:58:51.806075+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953531805,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T11:58:51.807117+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953531806,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269 - []"} 2025-03-14T11:58:53.664946+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953531950,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T11:58:53.664950+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953533664,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":10.848092999999999,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T11:58:53.665637+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953533665,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":641,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":60102},"res":{"statusCode":200,"headers":"***"},"responseTime":11,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T11:58:53.671474+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953533664,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T11:58:53.671475+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953533671,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":4.104729,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T11:58:53.671987+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953533671,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":642,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":60102},"res":{"statusCode":200,"headers":"***"},"responseTime":4,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T11:58:53.702573+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953533671,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T11:58:53.702575+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953533702,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T11:58:53.712552+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953533712,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T11:58:53.714063+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953533713,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269 - []"} 2025-03-14T11:58:53.714274+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953533714,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T11:58:53.715320+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953533715,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269 - []"} 2025-03-14T11:58:53.719175+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953533718,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T11:58:53.719310+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953533719,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T11:58:53.720465+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953533720,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269 - []"} 2025-03-14T11:58:53.721624+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953533721,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":47.701732,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08JD4PEJUQ\",\"statusCode\":200}}"} 2025-03-14T11:58:53.722095+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953533721,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":643,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08JD4PEJUQ","query":{"slackChannelId":"C08JD4PEJUQ"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":60102},"res":{"statusCode":200,"headers":"***"},"responseTime":47,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T11:58:59.042609+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953539042,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T11:58:59.042821+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953538750,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T11:58:59.042821+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953539042,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-rest-audit'"} 2025-03-14T11:58:59.042866+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953539042,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T11:58:58.904Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T11:58:51.621Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}]}},\"requestId\":\"bea531b9-34bd-3de0-7b3b-775e4ca13e9e\",\"client\":\"icc-slack-app\"}"} 2025-03-14T11:58:59.042867+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953539042,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T11:58:59.042904+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953539042,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T11:58:59.043088+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953539042,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-incident-updated event received"} 2025-03-14T11:58:59.043171+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953539043,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-incident-updated schema, filtered out"} 2025-03-14T11:59:04.842896+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953544842,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T11:59:04.842950+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953543909,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T11:59:04.842951+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953544842,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest-audit'"} 2025-03-14T11:59:04.842960+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953544842,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T11:59:04.789Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tt5nSYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T11:59:04.789Z\",\"recordId\":\"500EE00001Tt5nSYAR\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"caseNumber\":\"73021341\"},\"changes\":{}}"} 2025-03-14T11:59:04.842993+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953544842,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T11:59:04.843033+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953544842,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T11:59:04.843276+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953544843,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-gus-response event received"} 2025-03-14T11:59:04.843801+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953544843,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T11:59:04.843802+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953544843,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T11:59:04.868116+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953544867,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T11:59:04.869701+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953544869,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269 - []"} 2025-03-14T11:59:04.869863+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953544869,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T11:59:04.870883+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953544870,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269 - []"} 2025-03-14T11:59:04.962322+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953544962,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T11:59:04.962450+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953544962,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T11:59:04.963810+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953544963,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269 - []"} 2025-03-14T11:59:04.965085+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953544964,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T11:59:04.966224+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953544966,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber 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2025-03-14T12:02:00.563485+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953720563,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.836429,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-14T12:02:00.564061+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953720563,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":649,"method":"GET","url":"/alive","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":24766},"res":{"statusCode":200,"headers":"***"},"responseTime":1,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T12:02:42.983112+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953762982,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T12:02:42.983441+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953726968,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:02:42.983443+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953762983,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-rest-audit'"} 2025-03-14T12:02:42.983509+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953762983,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:02:42.970Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T11:59:04.789Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/yar-fzpu-ywr\",\"sentBySlackUserId\":\"WU3L2P04S\",\"sentBy\":\"Gila Anidjar\",\"cloud\":\"Field Service\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"duration\":\"4 minutes\",\"incidentCommander\":\"Gila Anidjar\",\"incidentCommanderSlackUserId\":\"WU3L2P04S\",\"subject\":\"Some of the agent servers aren't functioning\",\"team\":\"FSE - Core\",\"content\":\"Some of the agent servers aren't functioning - replacing with new ones. ETA to solve issue: 13:00 UTC\",\"sentAt\":\"2025-03-14T12:02:42.428Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"CNNPJ45FV\",\"C05T2A3C319\"],\"emailAddresses\":[]},\"internalCommsId\":\"a7f87d56-68bd-48d7-90a7-caaaf70454f3\",\"allInternalCommsReport\":[{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/yar-fzpu-ywr\",\"sentBySlackUserId\":\"WU3L2P04S\",\"sentBy\":\"Gila Anidjar\",\"cloud\":\"Field Service\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"duration\":\"4 minutes\",\"incidentCommander\":\"Gila Anidjar\",\"incidentCommanderSlackUserId\":\"WU3L2P04S\",\"subject\":\"Some of the agent servers aren't functioning\",\"team\":\"FSE - Core\",\"content\":\"Some of the agent servers aren't functioning - replacing with new ones. ETA to solve issue: 13:00 UTC\",\"sentAt\":\"2025-03-14T12:02:42.428Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"0366cf0b-a18f-909a-2bec-c57c6658b889\",\"client\":\"icc-slack-app\"}"} 2025-03-14T12:02:42.983510+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953762983,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T12:02:42.983550+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953762983,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T12:02:42.983800+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953762983,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-internal-comms-request event received"} 2025-03-14T12:02:42.983922+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953762983,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-internal-comms-request schema, filtered out"} 2025-03-14T12:02:42.993749+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953762993,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T12:02:42.993925+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953762983,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:02:42.993926+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953762993,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-rest-audit'"} 2025-03-14T12:02:42.993959+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953762993,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:02:42.984Z\",\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T11:59:04.789Z\"},\"eventObj\":{\"notifications\":[],\"internalCommsId\":\"a7f87d56-68bd-48d7-90a7-caaaf70454f3\",\"sequenceNumber\":1}}"} 2025-03-14T12:02:42.993959+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953762993,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T12:02:42.993994+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953762993,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T12:02:42.994182+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953762994,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-internal-comms-response event received"} 2025-03-14T12:03:06.968514+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953763669,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:03:06.968519+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953786968,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14670929920,\"uptime\":1773530.35,\"totalMem\":16484151296,\"loadavg\":[0,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9834970,\"nice\":3740,\"sys\":1432380,\"idle\":1760194190,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10873760,\"nice\":2130,\"sys\":1520180,\"idle\":1759064320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10921980,\"nice\":4210,\"sys\":1489980,\"idle\":1759100640,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11176500,\"nice\":3250,\"sys\":1515470,\"idle\":1758275810,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11676140,\"nice\":2590,\"sys\":1494170,\"idle\":1758481630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11263700,\"nice\":3170,\"sys\":1510000,\"idle\":1758549710,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11071190,\"nice\":3950,\"sys\":1501290,\"idle\":1758957920,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10863190,\"nice\":3360,\"sys\":1494070,\"idle\":1759063920,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":8275,\"sum\":58626}}}"} 2025-03-14T12:04:05.776508+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953845776,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14673301504,\"uptime\":1773589.15,\"totalMem\":16484151296,\"loadavg\":[0.06,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9835150,\"nice\":3740,\"sys\":1432420,\"idle\":1760252620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10873880,\"nice\":2130,\"sys\":1520220,\"idle\":1759122830,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10922180,\"nice\":4210,\"sys\":1490010,\"idle\":1759159160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11176880,\"nice\":3250,\"sys\":1515500,\"idle\":1758334220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11676270,\"nice\":2590,\"sys\":1494210,\"idle\":1758540130,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11264060,\"nice\":3170,\"sys\":1510080,\"idle\":1758608050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11071530,\"nice\":3950,\"sys\":1501330,\"idle\":1759016280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10863530,\"nice\":3360,\"sys\":1494120,\"idle\":1759122300,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":22,\"num\":5991,\"sum\":59635}}}"} 2025-03-14T12:04:05.776584+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953845776,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:06:37.017558+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953997017,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:69:12)","msg":"[SlackService.getChannelNameById] Cache miss for Slack Channel: CDQ3U66E5"} 2025-03-14T12:06:37.203541+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741953997203,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"GusUserService.getGusUserByEmail (src/service/user/gusUser.service.ts:60:14)","msg":"Unable to retrieve user gsm@salesforce.com from GUS"} 2025-03-14T12:06:38.268977+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741953998268,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Proxy.searchSlackUserByEmail (src/service/slack/slackapi.service.ts:90:14)","msg":"Error searching slack user with error: Error: An API error occurred: users_not_found"} 2025-03-14T12:06:38.269104+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953998268,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"TeamService.createUsersIfAbsent (src/service/team/team.service.ts:729:18)","msg":"Comms User techcustomerescalation@salesforce.com is not present in GUS. This could be a valid case for a DL email address"} 2025-03-14T12:06:38.269251+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953998269,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C05U9CBHX8D"} 2025-03-14T12:06:38.285596+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953998285,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C05U9CBHX8D"} 2025-03-14T12:06:38.285737+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953998285,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C05U9CBHX8D"} 2025-03-14T12:06:38.393676+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953998393,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: CDQ3U66E5"} 2025-03-14T12:06:38.440583+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741953998440,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"GusUserService.getGusUserByEmail (src/service/user/gusUser.service.ts:60:14)","msg":"Unable to retrieve user gsm@salesforce.com from GUS"} 2025-03-14T12:06:40.746019+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954000745,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:40.746285+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741953999190,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:06:40.746286+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954000746,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-with-slack-channel' for consumer group='icc-rest-audit'"} 2025-03-14T12:06:40.746334+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954000746,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:06:40.736Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"is_channel\":true,\"is_group\":false,\"is_im\":false,\"is_mpim\":false,\"is_private\":false,\"created\":1741953999,\"is_archived\":false,\"is_general\":false,\"unlinked\":0,\"name_normalized\":\"icc-b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"is_shared\":false,\"is_org_shared\":false,\"is_pending_ext_shared\":false,\"pending_shared\":[],\"context_team_id\":\"T01GST6QY0G\",\"updated\":1741953999363,\"parent_conversation\":null,\"creator\":\"U02Q288NF7W\",\"is_moved\":0,\"is_ext_shared\":false,\"shared_team_ids\":[\"T01GST6QY0G\"],\"internal_team_ids\":[\"T01GST6QY0G\"],\"pending_connected_team_ids\":[],\"is_member\":true,\"last_read\":\"0000000000.000000\",\"topic\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"purpose\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"previous_names\":[],\"priority\":0},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"WV8TM5WP5\"],\"inviteBots\":[\"U02DWLVTKB9\",\"U01UPBJAV5F\",\"U02GXBX8PUZ\",\"U03LNRS637U\",\"U032QNNKMT7\",\"U06Q54CS88M\"]}}"} 2025-03-14T12:06:40.746336+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954000746,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-with-slack-channel\"}}"} 2025-03-14T12:06:40.746390+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954000746,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-with-slack-channel\"}}"} 2025-03-14T12:06:40.746633+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954000746,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-incident-created-with-slack-channel event received"} 2025-03-14T12:06:40.746714+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954000746,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-incident-created-with-slack-channel schema, filtered out"} 2025-03-14T12:06:40.833386+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954000833,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:40.833515+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954000746,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:06:40.833516+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954000833,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created' for consumer group='icc-rest-audit'"} 2025-03-14T12:06:40.833518+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954000833,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:06:40.783Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}}"} 2025-03-14T12:06:40.833545+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954000833,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created\"}}"} 2025-03-14T12:06:40.833574+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954000833,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created\"}}"} 2025-03-14T12:06:40.833739+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954000833,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-incident-created event received"} 2025-03-14T12:06:40.834346+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954000834,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"IncidentEventProcessor.processEvent (src/kafka/processor/shared/incidentEventProcessor.ts:26:12)","msg":" Handle process event icc-incident-created in IncidentEventProcessor for payload : {\"createdAt\":\"2025-03-14T12:06:40.783Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}}"} 2025-03-14T12:06:40.834475+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954000834,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"IncidentEventProcessor.processEvent (src/kafka/processor/shared/incidentEventProcessor.ts:72:16)","msg":"Unable to process icc-incident-created event as no implementation exist, filtered out"} 2025-03-14T12:06:40.952932+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954000952,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:40.953026+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954000833,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:06:40.953028+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954000952,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-to-generate' for consumer group='icc-rest-audit'"} 2025-03-14T12:06:40.953047+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954000953,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:06:40.944Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"\",\"additionalJoiningInfo\":\"\",\"isManaged\":true}}"} 2025-03-14T12:06:40.953051+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954000953,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-to-generate\"}}"} 2025-03-14T12:06:40.953088+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954000953,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-to-generate\"}}"} 2025-03-14T12:06:40.953246+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954000953,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-bridge-to-generate event received"} 2025-03-14T12:06:40.953333+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954000953,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-bridge-to-generate schema, filtered out"} 2025-03-14T12:06:40.965977+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954000965,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:40.966086+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954000953,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:06:40.966086+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954000966,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-rest-audit'"} 2025-03-14T12:06:40.966104+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954000966,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:06:40.957Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"users\":[\"WV8TM5WP5\"],\"bots\":[\"U02DWLVTKB9\",\"U01UPBJAV5F\",\"U02GXBX8PUZ\",\"U03LNRS637U\",\"U032QNNKMT7\",\"U06Q54CS88M\"],\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"}}}"} 2025-03-14T12:06:40.966119+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954000966,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T12:06:40.966144+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954000966,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T12:06:40.966290+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954000966,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-slack-channel-invite-users event received"} 2025-03-14T12:06:40.966367+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954000966,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-slack-channel-invite-users schema, filtered out"} 2025-03-14T12:06:44.379150+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954003726,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:06:44.379154+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954004379,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":9.561888,\"method\":\"GET\",\"path\":\"/api/v1/incidents/b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"statusCode\":200}}"} 2025-03-14T12:06:44.379740+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954004379,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":654,"method":"GET","url":"/api/v1/incidents/b9f9565a-8c7f-4fc9-b36b-ff276984df6f","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":53128},"res":{"statusCode":200,"headers":"***"},"responseTime":10,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T12:06:49.533430+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954006498,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:06:49.533433+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954009533,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T12:06:49.533617+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954009533,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:49.535166+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954009534,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:06:49.535307+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954009535,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:49.536441+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954009536,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:06:49.641355+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954009641,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:49.641495+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954009641,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:49.642796+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954009642,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:06:49.644011+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954009643,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:49.644967+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954009644,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:06:49.649369+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954009649,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":144.8209,\"method\":\"GET\",\"path\":\"/api/v1/incidents/b9f9565a-8c7f-4fc9-b36b-ff276984df6f?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T12:06:49.650021+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954009649,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":657,"method":"GET","url":"/api/v1/incidents/b9f9565a-8c7f-4fc9-b36b-ff276984df6f?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":53128},"res":{"statusCode":200,"headers":"***"},"responseTime":144,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T12:06:49.654685+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954009649,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:06:49.654686+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954009654,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":8.752811,\"method\":\"GET\",\"path\":\"/api/v1/incidents/b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"statusCode\":200}}"} 2025-03-14T12:06:49.655218+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954009655,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":658,"method":"GET","url":"/api/v1/incidents/b9f9565a-8c7f-4fc9-b36b-ff276984df6f","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":35990},"res":{"statusCode":200,"headers":"***"},"responseTime":9,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T12:06:52.426427+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954012426,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:06:52.426473+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954012154,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:06:52.426473+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954012426,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='icc-rest-audit'"} 2025-03-14T12:06:52.426474+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954012426,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"timestamp\":\"2025-03-14T12:06:51.380Z\",\"sectionTitle\":\"Incident to CI Updated \",\"contentObject\":{\"emptyData\":\"All Incident to CI have been removed\",\"dataTitle\":\"Incident to Ci updated with the following information:\",\"data\":[]}}"} 2025-03-14T12:06:52.426505+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954012426,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}"} 2025-03-14T12:06:52.426539+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954012426,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}"} 2025-03-14T12:07:05.772501+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954025772,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14658097152,\"uptime\":1773769.15,\"totalMem\":16484151296,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9835920,\"nice\":3740,\"sys\":1432590,\"idle\":1760431360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10874790,\"nice\":2130,\"sys\":1520360,\"idle\":1759301620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10922900,\"nice\":4210,\"sys\":1490190,\"idle\":1759338050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11178050,\"nice\":3250,\"sys\":1515700,\"idle\":1758512370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11677580,\"nice\":2590,\"sys\":1494330,\"idle\":1758718550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11264980,\"nice\":3170,\"sys\":1510230,\"idle\":1758786610,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11072890,\"nice\":3950,\"sys\":1501440,\"idle\":1759194710,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10864550,\"nice\":3360,\"sys\":1494240,\"idle\":1759301030,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5993,\"sum\":59631}}}"} 2025-03-14T12:07:05.772563+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954025772,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:07:12.190434+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954032190,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:07:12.190615+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954032190,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:07:12.192034+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954032191,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:07:12.193413+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954032193,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:07:12.195019+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954032194,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:07:40.737836+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954060737,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:07:40.738011+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954045021,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T12:07:40.738013+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954060737,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-trust-posting-created' for consumer group='icc-rest-audit'"} 2025-03-14T12:07:40.738021+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954060737,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:07:40.723Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\"}},\"eventObj\":{\"impact\":\"performanceDegradation\",\"instanceKeys\":[\"USA754S\"],\"serviceKeys\":[\"coreService\"],\"trustId\":10013898,\"createdBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard 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2025-03-14T12:10:57.308253+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954257308,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:10:57.308384+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954257308,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:10:57.309679+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] 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{"level":30,"time":1741954257319,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":673,"method":"GET","url":"/api/v1/incidents/b9f9565a-8c7f-4fc9-b36b-ff276984df6f?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":33420},"res":{"statusCode":200,"headers":"***"},"responseTime":230,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T12:11:34.771641+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954267530,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:11:34.771651+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954294771,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":458.92709199999996,\"method\":\"GET\",\"path\":\"/api/v1/scrumTeams/membership/005B00000019tmZIAQ\",\"statusCode\":304}}"} 2025-03-14T12:11:34.772681+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954294772,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":674,"method":"GET","url":"/api/v1/scrumTeams/membership/005B00000019tmZIAQ","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":39412},"res":{"statusCode":304,"headers":"***"},"responseTime":459,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T12:12:05.772508+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954325772,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14616326144,\"uptime\":1774069.15,\"totalMem\":16484151296,\"loadavg\":[0.38,0.12,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9837820,\"nice\":3740,\"sys\":1432730,\"idle\":1760729190,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10876160,\"nice\":2130,\"sys\":1520680,\"idle\":1759599760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10924330,\"nice\":4210,\"sys\":1490380,\"idle\":1759636320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11179640,\"nice\":3250,\"sys\":1515920,\"idle\":1758810160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11678680,\"nice\":2590,\"sys\":1494590,\"idle\":1759016950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11267220,\"nice\":3170,\"sys\":1510490,\"idle\":1759083770,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11074660,\"nice\":3950,\"sys\":1501710,\"idle\":1759492600,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10866250,\"nice\":3360,\"sys\":1494400,\"idle\":1759598970,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":5994,\"sum\":59631}}}"} 2025-03-14T12:12:05.772582+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954325772,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:12:47.905054+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954367869,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T12:12:47.905056+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954367904,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:12:47.905056+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954367905,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemIds - [\"a7JEE00000KN9NY2A1\"]"} 2025-03-14T12:12:47.905344+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954367905,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T12:12:47.908257+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954367908,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T12:12:47.908258+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954367908,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemsInfo - [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T12:12:47.908416+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954367908,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T12:06:51.282Z\",\"modifiedAt\":\"2025-03-14T12:06:51.951Z\",\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"configurationItemId\":\"a7JEE00000KN9NY2A1\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..."} 2025-03-14T12:12:47.908553+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954367908,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..."} 2025-03-14T12:12:47.908663+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954367908,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000KN9NY2A1..."} 2025-03-14T12:12:47.908783+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954367908,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T12:12:47.908906+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954367908,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null}]..."} 2025-03-14T12:12:47.909433+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954367909,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000KN9NY2A1: \"13\""} 2025-03-14T12:12:47.909580+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954367909,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":13},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}]..."} 2025-03-14T12:12:47.910092+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954367909,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for cde729bf-eb53-4b81-994a-248ab652ddd8: null"} 2025-03-14T12:12:47.911700+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954367911,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:12:47.913689+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954367913,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:12:47.913814+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954367913,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:12:47.915431+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954367915,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:12:47.930864+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954367911,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T12:12:47.930864+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954367930,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:12:47.930865+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954367930,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemIds - [\"a7JEE00000KN9NY2A1\"]"} 2025-03-14T12:12:47.931150+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954367930,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T12:12:47.944717+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954367944,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T12:12:47.944720+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954367944,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemsInfo - [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T12:12:47.944877+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954367944,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T12:06:51.282Z\",\"modifiedAt\":\"2025-03-14T12:06:51.951Z\",\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"configurationItemId\":\"a7JEE00000KN9NY2A1\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..."} 2025-03-14T12:12:47.945013+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954367944,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..."} 2025-03-14T12:12:47.945119+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954367944,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000KN9NY2A1..."} 2025-03-14T12:12:47.945242+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954367945,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T12:12:47.945360+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954367945,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null}]..."} 2025-03-14T12:12:47.945945+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954367945,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000KN9NY2A1: \"13\""} 2025-03-14T12:12:47.946088+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954367945,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":13},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}]..."} 2025-03-14T12:12:47.946543+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954367946,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for cde729bf-eb53-4b81-994a-248ab652ddd8: null"} 2025-03-14T12:12:47.948449+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954367948,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:12:47.950473+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954367950,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:12:47.950584+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954367950,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:12:47.951913+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954367951,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:12:48.059741+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954368059,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:12:48.059854+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954368059,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:12:48.061466+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954368061,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:12:48.064024+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954368063,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:12:48.065800+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954368065,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:12:48.071655+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954367948,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T12:12:48.071656+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954368071,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":261.636117,\"method\":\"GET\",\"path\":\"/api/v1/incidents/b9f9565a-8c7f-4fc9-b36b-ff276984df6f?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T12:12:48.072734+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954368072,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":675,"method":"GET","url":"/api/v1/incidents/b9f9565a-8c7f-4fc9-b36b-ff276984df6f?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":21968},"res":{"statusCode":200,"headers":"***"},"responseTime":262,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T12:12:48.072974+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954368072,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:12:48.073100+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954368072,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:12:48.074380+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954368074,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:12:48.076248+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954368076,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:12:48.077348+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954368077,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:12:48.081551+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954368071,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:12:48.081554+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954368081,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":222.95302199999998,\"method\":\"GET\",\"path\":\"/api/v1/incidents/b9f9565a-8c7f-4fc9-b36b-ff276984df6f?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T12:12:48.082336+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954368082,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":676,"method":"GET","url":"/api/v1/incidents/b9f9565a-8c7f-4fc9-b36b-ff276984df6f?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":21978},"res":{"statusCode":200,"headers":"***"},"responseTime":223,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T12:12:48.112475+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954368112,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:12:48.112588+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954368112,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:12:48.114254+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954368114,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:12:48.116119+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954368115,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:12:48.117231+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954368117,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:12:48.122076+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954368081,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:12:48.122077+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954368122,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":258.405717,\"method\":\"GET\",\"path\":\"/api/v1/incidents/b9f9565a-8c7f-4fc9-b36b-ff276984df6f?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T12:12:48.122869+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954368122,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":677,"method":"GET","url":"/api/v1/incidents/b9f9565a-8c7f-4fc9-b36b-ff276984df6f?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":21986},"res":{"statusCode":200,"headers":"***"},"responseTime":259,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T12:13:23.454677+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954403107,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:13:23.454682+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403454,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:13:23.454682+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403454,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemIds - [\"a7JEE00000KN9NY2A1\"]"} 2025-03-14T12:13:23.455099+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403454,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T12:13:23.458128+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403457,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T12:13:23.458129+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403458,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemsInfo - [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T12:13:23.458333+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403458,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T12:06:51.282Z\",\"modifiedAt\":\"2025-03-14T12:06:51.951Z\",\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"configurationItemId\":\"a7JEE00000KN9NY2A1\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..."} 2025-03-14T12:13:23.458495+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954403458,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..."} 2025-03-14T12:13:23.458644+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954403458,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000KN9NY2A1..."} 2025-03-14T12:13:23.458805+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403458,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T12:13:23.459310+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403458,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null}]..."} 2025-03-14T12:13:23.459945+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403459,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000KN9NY2A1: \"13\""} 2025-03-14T12:13:23.460124+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954403459,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":13},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}]..."} 2025-03-14T12:13:23.460622+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403460,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for cde729bf-eb53-4b81-994a-248ab652ddd8: null"} 2025-03-14T12:13:23.462586+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403462,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:13:23.466933+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403466,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:13:23.467090+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403466,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:13:23.468559+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403468,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:13:23.495853+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403495,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:13:23.496150+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403462,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T12:13:23.496151+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954403496,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-rest-audit'"} 2025-03-14T12:13:23.496240+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403496,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:13:23.485Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:07:24.876Z\"},\"eventObj\":{\"id\":\"c26d4215-a891-4902-aff5-1e9c4744d1dc\",\"serviceId\":\"PESOBA9\",\"serviceName\":\"GUS: CRM Database Sustaining Engineering Incident Escalation\",\"serviceLink\":\"https://salesforce.pagerduty.com/service-directory/PESOBA9\",\"responderName\":\"Jeremy Nash\",\"responderId\":\"PXABBF9\",\"responderLink\":\"https://salesforce.pagerduty.com/users/PXABBF9\",\"incidentNumber\":\"14009432\",\"incidentTitle\":\"Incident: USA754s high APT Incident\",\"incidentDetails\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: USA754s high APT Incident\\nSeverity: Sev2\\nSlack Channel: #icc-73021516\\nBridge URL: https://meet.google.com/icj-vovt-ppp\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\\nAdditional Details: \",\"incidentLink\":\"https://salesforce.pagerduty.com/incidents/Q3G3H5E0PYXVZK\",\"success\":true,\"pageTimestamp\":\"2025-03-14T12:13:23.418Z\",\"pdData\":{\"incident\":{\"incident_number\":14009432,\"title\":\"Incident: USA754s high APT Incident\",\"description\":\"Incident: USA754s high APT Incident\",\"created_at\":\"2025-03-14T12:13:23Z\",\"updated_at\":\"2025-03-14T12:13:23Z\",\"status\":\"triggered\",\"incident_key\":\"d5cfb79cc98e489fa201d9495858abf1\",\"service\":{\"id\":\"PESOBA9\",\"type\":\"service_reference\",\"summary\":\"GUS: CRM Database Sustaining Engineering Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/PESOBA9\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PESOBA9\"},\"assignments\":[{\"at\":\"2025-03-14T12:13:23Z\",\"assignee\":{\"id\":\"PXABBF9\",\"type\":\"user_reference\",\"summary\":\"Jeremy Nash\",\"self\":\"https://api.pagerduty.com/users/PXABBF9\",\"html_url\":\"https://salesforce.pagerduty.com/users/PXABBF9\"}}],\"assigned_via\":\"escalation_policy\",\"last_status_change_at\":\"2025-03-14T12:13:23Z\",\"resolved_at\":null,\"first_trigger_log_entry\":{\"id\":\"RP7A1CCGWE3MAG70XS77IQZ4PU\",\"type\":\"trigger_log_entry_reference\",\"summary\":\"Triggered through the website.\",\"self\":\"https://api.pagerduty.com/log_entries/RP7A1CCGWE3MAG70XS77IQZ4PU\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q3G3H5E0PYXVZK/log_entries/RP7A1CCGWE3MAG70XS77IQZ4PU\"},\"alert_counts\":{\"all\":0,\"triggered\":0,\"resolved\":0},\"is_mergeable\":true,\"incident_type\":{\"name\":\"incident_default\"},\"escalation_policy\":{\"id\":\"P5H25IT\",\"type\":\"escalation_policy_reference\",\"summary\":\"DSR Database Operations\",\"self\":\"https://api.pagerduty.com/escalation_policies/P5H25IT\",\"html_url\":\"https://salesforce.pagerduty.com/escalation_policies/P5H25IT\"},\"teams\":[{\"id\":\"PF0V5OX\",\"type\":\"team_reference\",\"summary\":\"GUS: CRM Database Sustaining Engineering\",\"self\":\"https://api.pagerduty.com/teams/PF0V5OX\",\"html_url\":\"https://salesforce.pagerduty.com/teams/PF0V5OX\"}],\"impacted_services\":[{\"id\":\"PESOBA9\",\"type\":\"service_reference\",\"summary\":\"GUS: CRM Database Sustaining Engineering Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/PESOBA9\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PESOBA9\"}],\"pending_actions\":[{\"type\":\"escalate\",\"at\":\"2025-03-14T12:23:23Z\"},{\"type\":\"resolve\",\"at\":\"2025-03-15T12:13:23Z\"}],\"acknowledgements\":[],\"basic_alert_grouping\":null,\"alert_grouping\":null,\"last_status_change_by\":{\"id\":\"PESOBA9\",\"type\":\"service_reference\",\"summary\":\"GUS: CRM Database Sustaining Engineering Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/PESOBA9\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PESOBA9\"},\"priority\":null,\"incidents_responders\":[],\"responder_requests\":[],\"subscriber_requests\":[],\"urgency\":\"high\",\"id\":\"Q3G3H5E0PYXVZK\",\"type\":\"incident\",\"summary\":\"[#14009432] Incident: USA754s high APT Incident\",\"self\":\"https://api.pagerduty.com/incidents/Q3G3H5E0PYXVZK\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q3G3H5E0PYXVZK\",\"body\":{\"details\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: USA754s high APT Incident\\nSeverity: Sev2\\nSlack Channel: #icc-73021516\\nBridge URL: https://meet.google.com/icj-vovt-ppp\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\\nAdditional Details: \"}}},\"responderEmail\":\"jeremy.nash@salesforce.com\"}}"} 2025-03-14T12:13:23.496241+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403496,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}"} 2025-03-14T12:13:23.496273+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403496,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}"} 2025-03-14T12:13:23.496491+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403496,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-page-response event received"} 2025-03-14T12:13:23.525182+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954403496,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:13:23.525183+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403525,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T12:13:23.592496+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403592,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:13:23.592606+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954403592,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-rest-audit'"} 2025-03-14T12:13:23.592617+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403592,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:13:23.583Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:07:24.876Z\"},\"eventObj\":{\"users\":[\"WDRE5NUUS\"]}}"} 2025-03-14T12:13:23.592638+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403592,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T12:13:23.592672+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403592,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T12:13:23.592873+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403592,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-slack-channel-invite-users event received"} 2025-03-14T12:13:23.592982+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403592,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-slack-channel-invite-users schema, filtered out"} 2025-03-14T12:13:23.594148+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954403592,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:13:23.594149+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403594,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:13:23.594150+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403594,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemIds - [\"a7JEE00000KN9NY2A1\"]"} 2025-03-14T12:13:23.594507+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403594,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T12:13:23.596346+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403596,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T12:13:23.596347+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403596,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemsInfo - [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T12:13:23.596845+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403596,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T12:06:51.282Z\",\"modifiedAt\":\"2025-03-14T12:06:51.951Z\",\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"configurationItemId\":\"a7JEE00000KN9NY2A1\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..."} 2025-03-14T12:13:23.597046+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954403596,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..."} 2025-03-14T12:13:23.597204+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954403597,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000KN9NY2A1..."} 2025-03-14T12:13:23.597371+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403597,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T12:13:23.597523+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403597,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null}]..."} 2025-03-14T12:13:23.598130+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403597,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000KN9NY2A1: \"13\""} 2025-03-14T12:13:23.598333+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954403598,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":13},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}]..."} 2025-03-14T12:13:23.598858+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403598,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for cde729bf-eb53-4b81-994a-248ab652ddd8: null"} 2025-03-14T12:13:23.600851+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403600,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:13:23.603196+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403602,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:13:23.603381+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403603,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:13:23.604520+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954403604,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:14:05.772500+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954445772,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14674927616,\"uptime\":1774189.15,\"totalMem\":16484151296,\"loadavg\":[0.11,0.09,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9838970,\"nice\":3740,\"sys\":1432890,\"idle\":1760848190,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10876690,\"nice\":2130,\"sys\":1520780,\"idle\":1759718950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10925080,\"nice\":4210,\"sys\":1490480,\"idle\":1759755300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11180360,\"nice\":3250,\"sys\":1516070,\"idle\":1758929100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11679300,\"nice\":2590,\"sys\":1494710,\"idle\":1759136050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11267980,\"nice\":3170,\"sys\":1510600,\"idle\":1759202840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11075470,\"nice\":3950,\"sys\":1501830,\"idle\":1759611660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10867240,\"nice\":3360,\"sys\":1494490,\"idle\":1759717750,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5994,\"sum\":59632}}}"} 2025-03-14T12:14:05.772582+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954445772,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:16:06.968515+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954506972,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:16:06.968520+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954566968,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14670893056,\"uptime\":1774310.35,\"totalMem\":16484151296,\"loadavg\":[0.01,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9839520,\"nice\":3740,\"sys\":1432930,\"idle\":1760968590,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10877070,\"nice\":2130,\"sys\":1520870,\"idle\":1759839430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10925600,\"nice\":4210,\"sys\":1490570,\"idle\":1759875800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11180880,\"nice\":3250,\"sys\":1516210,\"idle\":1759049370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11679620,\"nice\":2590,\"sys\":1494790,\"idle\":1759256700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11268660,\"nice\":3170,\"sys\":1510680,\"idle\":1759323290,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11076240,\"nice\":3950,\"sys\":1501900,\"idle\":1759732050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10868090,\"nice\":3360,\"sys\":1494570,\"idle\":1759838070,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":23,\"num\":7241,\"sum\":58873}}}"} 2025-03-14T12:16:52.771539+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954612771,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:16:52.771644+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954566968,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:16:52.771647+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954612771,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-rest-audit'"} 2025-03-14T12:16:52.771648+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954612771,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:16:52.720Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"},\"eventObj\":{\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"reminderId\":\"6a108a33-afda-4b44-bd6a-b905c7679153\",\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"}},\"client\":\"icc-rest\"}"} 2025-03-14T12:16:52.771653+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954612771,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T12:16:52.771705+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954612771,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T12:16:52.772002+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954612771,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: bullmq-job-completed event received"} 2025-03-14T12:16:52.772115+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954612771,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route bullmq-job-completed schema, filtered out"} 2025-03-14T12:16:52.861789+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954612861,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:16:52.861921+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954612771,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:16:52.861921+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954612861,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-rest-audit'"} 2025-03-14T12:16:52.861925+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954612861,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:16:52.811Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"},\"eventObj\":{\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"reminderId\":\"6a108a33-afda-4b44-bd6a-b905c7679153\",\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"reminderData\":{\"id\":\"6a108a33-afda-4b44-bd6a-b905c7679153\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"audience\":[],\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T12:16:52.693Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":10,\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HAAUU8T1\"}}"} 2025-03-14T12:16:52.861951+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954612861,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T12:16:52.861988+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954612861,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T12:16:52.862175+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954612862,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-reminder-triggered event received"} 2025-03-14T12:16:52.872238+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954612862,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:16:52.872239+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954612872,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":" Handle process event icc-reminder-triggered in ReminderEventProcessor for payload : {\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"reminderId\":\"6a108a33-afda-4b44-bd6a-b905c7679153\",\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"reminderData\":{\"id\":\"6a108a33-afda-4b44-bd6a-b905c7679153\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"audience\":[],\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T12:16:52.693Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":10,\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HAAUU8T1\"}"} 2025-03-14T12:16:52.872241+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954612872,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Reminder triggered for incident b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:16:52.872242+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954612872,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Adding reminder event for b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:16:52.904438+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954612872,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T12:16:52.904440+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954612904,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:16:52.904441+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954612904,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemIds - [\"a7JEE00000KN9NY2A1\"]"} 2025-03-14T12:16:52.905368+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954612905,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T12:16:52.907126+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954612906,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T12:16:52.907128+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954612907,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemsInfo - [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T12:16:52.907327+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954612907,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T12:06:51.282Z\",\"modifiedAt\":\"2025-03-14T12:06:51.951Z\",\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"configurationItemId\":\"a7JEE00000KN9NY2A1\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..."} 2025-03-14T12:16:52.907543+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954612907,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..."} 2025-03-14T12:16:52.907708+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954612907,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000KN9NY2A1..."} 2025-03-14T12:16:52.907879+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954612907,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T12:16:52.908048+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954612907,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null}]..."} 2025-03-14T12:16:52.908791+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954612908,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000KN9NY2A1: \"13\""} 2025-03-14T12:16:52.908981+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954612908,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":13},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}]..."} 2025-03-14T12:16:52.909495+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954612909,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for cde729bf-eb53-4b81-994a-248ab652ddd8: null"} 2025-03-14T12:16:52.911319+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954612911,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:16:52.913243+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954612913,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:16:52.913445+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954612913,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:16:52.914614+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954612914,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:17:08.420158+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954628420,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T12:17:08.421122+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954628421,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Redis client ready"} 2025-03-14T12:18:00.531078+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954666731,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:18:00.531082+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954680530,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":1.4610589999999999,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-14T12:18:00.531656+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954680531,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":693,"method":"GET","url":"/alive","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":18758},"res":{"statusCode":200,"headers":"***"},"responseTime":2,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T12:18:30.963824+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954710963,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T12:18:30.964451+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954710381,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:18:30.964452+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954710964,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-rest-audit'"} 2025-03-14T12:18:30.964488+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954710964,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:18:30.954Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T11:59:04.789Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"CNNPJ45FV\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"},{\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"e77db01c-fe19-4598-a8af-655e97a2fa2b\",\"sequenceNumber\":2}}"} 2025-03-14T12:18:30.964490+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954710964,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T12:18:30.964526+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954710964,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T12:18:30.964726+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954710964,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-internal-comms-response event received"} 2025-03-14T12:18:31.128677+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954710964,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:18:31.128679+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954711128,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T12:18:31.128911+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954711128,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T12:18:31.131178+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954711130,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269 - []"} 2025-03-14T12:18:31.131362+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954711131,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T12:18:31.132920+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954711132,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269 - []"} 2025-03-14T12:19:02.736466+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954742466,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:19:02.736468+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742736,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:19:02.736468+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742736,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemIds - [\"a7JEE00000KN9NY2A1\"]"} 2025-03-14T12:19:02.736825+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742736,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T12:19:02.738081+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742737,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T12:19:02.738082+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742738,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemsInfo - [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T12:19:02.738276+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742738,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T12:06:51.282Z\",\"modifiedAt\":\"2025-03-14T12:06:51.951Z\",\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"configurationItemId\":\"a7JEE00000KN9NY2A1\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..."} 2025-03-14T12:19:02.738455+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954742738,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..."} 2025-03-14T12:19:02.738611+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954742738,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000KN9NY2A1..."} 2025-03-14T12:19:02.738782+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742738,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T12:19:02.738940+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742738,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null}]..."} 2025-03-14T12:19:02.739545+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742739,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000KN9NY2A1: \"13\""} 2025-03-14T12:19:02.739685+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954742739,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":13},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}]..."} 2025-03-14T12:19:02.740152+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742739,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for cde729bf-eb53-4b81-994a-248ab652ddd8: null"} 2025-03-14T12:19:02.741881+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742741,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:19:02.743927+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742743,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:19:02.744045+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742743,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:19:02.745258+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742745,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:19:02.824172+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742823,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:19:02.824568+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742741,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T12:19:02.824571+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954742824,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-rest-audit'"} 2025-03-14T12:19:02.824643+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742824,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:19:02.814Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:07:24.876Z\"},\"eventObj\":{\"id\":\"d23f585a-0076-4a79-81af-2dfe19f7fbe3\",\"serviceId\":\"PEP3OTT\",\"serviceName\":\"GUS: Core Database Performance Incident Escalation\",\"serviceLink\":\"https://salesforce.pagerduty.com/service-directory/PEP3OTT\",\"responderName\":\"Joydeep Lahiri\",\"responderId\":\"P2Z52MQ\",\"responderLink\":\"https://salesforce.pagerduty.com/users/P2Z52MQ\",\"incidentNumber\":\"14009468\",\"incidentTitle\":\"Incident: USA754s high APT Incident\",\"incidentDetails\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: USA754s high APT Incident\\nSeverity: Sev2\\nSlack Channel: #icc-73021516\\nBridge URL: https://meet.google.com/icj-vovt-ppp\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\\nAdditional Details: \",\"incidentLink\":\"https://salesforce.pagerduty.com/incidents/Q23P0J33GAA4LU\",\"success\":true,\"pageTimestamp\":\"2025-03-14T12:19:02.764Z\",\"pdData\":{\"incident\":{\"incident_number\":14009468,\"title\":\"Incident: USA754s high APT Incident\",\"description\":\"Incident: USA754s high APT Incident\",\"created_at\":\"2025-03-14T12:19:02Z\",\"updated_at\":\"2025-03-14T12:19:02Z\",\"status\":\"triggered\",\"incident_key\":\"76edd1e7650149609c28132b83d17db2\",\"service\":{\"id\":\"PEP3OTT\",\"type\":\"service_reference\",\"summary\":\"GUS: Core Database Performance Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/PEP3OTT\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PEP3OTT\"},\"assignments\":[{\"at\":\"2025-03-14T12:19:02Z\",\"assignee\":{\"id\":\"P2Z52MQ\",\"type\":\"user_reference\",\"summary\":\"Joydeep Lahiri\",\"self\":\"https://api.pagerduty.com/users/P2Z52MQ\",\"html_url\":\"https://salesforce.pagerduty.com/users/P2Z52MQ\"}},{\"at\":\"2025-03-14T12:19:02Z\",\"assignee\":{\"id\":\"PS9IDMM\",\"type\":\"user_reference\",\"summary\":\"SAGAR MAHADIK\",\"self\":\"https://api.pagerduty.com/users/PS9IDMM\",\"html_url\":\"https://salesforce.pagerduty.com/users/PS9IDMM\"}},{\"at\":\"2025-03-14T12:19:02Z\",\"assignee\":{\"id\":\"PA8YGSQ\",\"type\":\"user_reference\",\"summary\":\"Ahmed El Tabie\",\"self\":\"https://api.pagerduty.com/users/PA8YGSQ\",\"html_url\":\"https://salesforce.pagerduty.com/users/PA8YGSQ\"}}],\"assigned_via\":\"escalation_policy\",\"last_status_change_at\":\"2025-03-14T12:19:02Z\",\"resolved_at\":null,\"first_trigger_log_entry\":{\"id\":\"R3GTGRA8PBTOGPOJULLG29IDGS\",\"type\":\"trigger_log_entry_reference\",\"summary\":\"Triggered through the website.\",\"self\":\"https://api.pagerduty.com/log_entries/R3GTGRA8PBTOGPOJULLG29IDGS\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q23P0J33GAA4LU/log_entries/R3GTGRA8PBTOGPOJULLG29IDGS\"},\"alert_counts\":{\"all\":0,\"triggered\":0,\"resolved\":0},\"is_mergeable\":true,\"incident_type\":{\"name\":\"incident_default\"},\"escalation_policy\":{\"id\":\"PRLBQP7\",\"type\":\"escalation_policy_reference\",\"summary\":\"Core Database Performance Escalation Policy\",\"self\":\"https://api.pagerduty.com/escalation_policies/PRLBQP7\",\"html_url\":\"https://salesforce.pagerduty.com/escalation_policies/PRLBQP7\"},\"teams\":[{\"id\":\"P39TTHN\",\"type\":\"team_reference\",\"summary\":\"GUS: Core Database Performance\",\"self\":\"https://api.pagerduty.com/teams/P39TTHN\",\"html_url\":\"https://salesforce.pagerduty.com/teams/P39TTHN\"}],\"impacted_services\":[{\"id\":\"PEP3OTT\",\"type\":\"service_reference\",\"summary\":\"GUS: Core Database Performance Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/PEP3OTT\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PEP3OTT\"}],\"pending_actions\":[{\"type\":\"escalate\",\"at\":\"2025-03-14T12:29:02Z\"},{\"type\":\"resolve\",\"at\":\"2025-03-14T16:19:02Z\"}],\"acknowledgements\":[],\"basic_alert_grouping\":null,\"alert_grouping\":null,\"last_status_change_by\":{\"id\":\"PEP3OTT\",\"type\":\"service_reference\",\"summary\":\"GUS: Core Database Performance Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/PEP3OTT\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PEP3OTT\"},\"priority\":null,\"incidents_responders\":[],\"responder_requests\":[],\"subscriber_requests\":[],\"urgency\":\"high\",\"id\":\"Q23P0J33GAA4LU\",\"type\":\"incident\",\"summary\":\"[#14009468] Incident: USA754s high APT Incident\",\"self\":\"https://api.pagerduty.com/incidents/Q23P0J33GAA4LU\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q23P0J33GAA4LU\",\"body\":{\"details\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: USA754s high APT Incident\\nSeverity: Sev2\\nSlack Channel: #icc-73021516\\nBridge URL: https://meet.google.com/icj-vovt-ppp\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\\nAdditional Details: \"}}},\"responderEmail\":\"jlahiri@salesforce.com\"}}"} 2025-03-14T12:19:02.824644+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742824,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}"} 2025-03-14T12:19:02.824683+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742824,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}"} 2025-03-14T12:19:02.824907+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742824,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-page-response event received"} 2025-03-14T12:19:02.862606+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954742824,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:19:02.862608+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742862,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T12:19:02.927005+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742926,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:19:02.927006+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742926,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemIds - [\"a7JEE00000KN9NY2A1\"]"} 2025-03-14T12:19:02.927363+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742927,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T12:19:02.930224+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742930,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T12:19:02.930225+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742930,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemsInfo - [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T12:19:02.930407+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742930,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T12:06:51.282Z\",\"modifiedAt\":\"2025-03-14T12:06:51.951Z\",\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"configurationItemId\":\"a7JEE00000KN9NY2A1\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..."} 2025-03-14T12:19:02.930546+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954742930,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..."} 2025-03-14T12:19:02.930674+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954742930,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000KN9NY2A1..."} 2025-03-14T12:19:02.930810+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742930,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T12:19:02.930950+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742930,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null}]..."} 2025-03-14T12:19:02.931499+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742931,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000KN9NY2A1: \"13\""} 2025-03-14T12:19:02.931648+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741954742931,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":13},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}]..."} 2025-03-14T12:19:02.932340+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742932,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for cde729bf-eb53-4b81-994a-248ab652ddd8: null"} 2025-03-14T12:19:02.934517+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742934,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:19:02.937390+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742937,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:19:02.937533+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742937,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:19:02.940181+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742939,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:19:02.943333+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742943,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 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2025-03-14T12:19:02.965995+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741954742965,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":262.99737999999996,\"method\":\"GET\",\"path\":\"/api/v1/incidents/b9f9565a-8c7f-4fc9-b36b-ff276984df6f?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T12:19:02.967029+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955466968,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14677311488,\"uptime\":1775210.35,\"totalMem\":16484151296,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9845280,\"nice\":3740,\"sys\":1433540,\"idle\":1761861890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10881960,\"nice\":2130,\"sys\":1521520,\"idle\":1760733100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10929320,\"nice\":4210,\"sys\":1491200,\"idle\":1760770420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1741955523119,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:32:06.968515+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955526968,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14675533824,\"uptime\":1775270.35,\"totalMem\":16484151296,\"loadavg\":[0.08,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9845680,\"nice\":3740,\"sys\":1433570,\"idle\":1761921560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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(src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:32:15.806518+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955534029,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T12:32:15.806519+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955535806,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-rest-audit'"} 2025-03-14T12:32:15.806520+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955535806,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"locks\":[{\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"inactive\",\"externalId\":\"a8LEE00001BWjCx2AL\",\"incidentToCiId\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\"}],\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"}"} 2025-03-14T12:32:15.806533+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955535806,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"} 2025-03-14T12:32:15.806579+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955535806,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"} 2025-03-14T12:32:15.806792+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955535806,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-ctc-lock-response event received"} 2025-03-14T12:32:15.806875+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955535806,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-ctc-lock-response schema, filtered out"} 2025-03-14T12:32:54.565554+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955574565,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:32:54.565700+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955574565,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:32:54.567597+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955574567,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955574408,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T12:32:54.576840+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955574576,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":223.44741199999999,\"method\":\"GET\",\"path\":\"/api/v1/incidents/b9f9565a-8c7f-4fc9-b36b-ff276984df6f?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T12:32:54.577995+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955574577,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":707,"method":"GET","url":"/api/v1/incidents/b9f9565a-8c7f-4fc9-b36b-ff276984df6f?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":19586},"res":{"statusCode":200,"headers":"***"},"responseTime":224,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T12:33:28.936243+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955586968,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:33:28.936248+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955608936,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":36.873075,\"method\":\"GET\",\"path\":\"/api/v1/productTags/search?name=APT\",\"statusCode\":200}}"} 2025-03-14T12:33:28.936775+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955608936,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":708,"method":"GET","url":"/api/v1/productTags/search?name=APT","query":{"name":"APT"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":61794},"res":{"statusCode":200,"headers":"***"},"responseTime":37,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T12:34:00.520770+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955608936,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:34:00.520774+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955640520,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.8172699999999999,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-14T12:34:00.521386+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955640521,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":709,"method":"GET","url":"/alive","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":61238},"res":{"statusCode":200,"headers":"***"},"responseTime":1,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T12:34:07.983475+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955647983,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:34:07.983696+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955646968,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:34:07.983698+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955647983,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-rest-audit'"} 2025-03-14T12:34:07.983738+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955647983,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:34:07.974Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"2025-03-14T12:22:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:32:19.079Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"yqvw1i-li01n-bqfjh2-m8z0pf-1741955639728\",\"client\":\"icc-ui\"}"} 2025-03-14T12:34:07.983740+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955647983,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T12:34:07.983774+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955647983,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T12:34:07.984021+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955647983,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-usd-resource-deleted event received"} 2025-03-14T12:34:07.984153+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955647984,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-usd-resource-deleted schema, filtered out"} 2025-03-14T12:34:08.003202+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648003,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:34:08.003394+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955647983,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:34:08.003395+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955648003,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-rest-audit'"} 2025-03-14T12:34:08.003430+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648003,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:34:07.994Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"2025-03-14T12:22:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:32:19.079Z\"},\"eventObj\":[],\"requestId\":\"yqvw1i-li01n-bqfjh2-m8z0pf-1741955639728\",\"client\":\"icc-ui\"}"} 2025-03-14T12:34:08.003431+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648003,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T12:34:08.003469+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648003,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T12:34:08.003662+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648003,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-usd-resource-created event received"} 2025-03-14T12:34:08.003777+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648003,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-usd-resource-created schema, filtered out"} 2025-03-14T12:34:08.054224+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648054,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:34:08.054291+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955648003,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:34:08.054292+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955648054,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-rest-audit'"} 2025-03-14T12:34:08.054294+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648054,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:34:08.003Z\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"responses\":[]}"} 2025-03-14T12:34:08.054298+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648054,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T12:34:08.054341+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648054,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T12:34:08.054512+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648054,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-usd-resource-response event received"} 2025-03-14T12:34:08.065450+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648065,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceEventProcessor.processEvent (src/kafka/processor/iccRest/usdResourceEventProcessor.ts:22:12)","msg":"[UsdResourceEventProcessor] Handle process event icc-usd-resource-response for payload {\"createdAt\":\"2025-03-14T12:34:08.003Z\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"responses\":[]}"} 2025-03-14T12:34:08.065644+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648065,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:369:16)","msg":"[asyncHandler.handleUsdResourcePatched] update for b9f9565a-8c7f-4fc9-b36b-ff276984df6f - {\"createdAt\":\"2025-03-14T12:34:08.003Z\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"responses\":[]}"} 2025-03-14T12:34:08.065831+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648065,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:34:08.069528+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648069,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:34:08.069707+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648069,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:391:16)","msg":"[asyncHandler.handleUsdResourcePatched] matching response USD resources to existing entries: []"} 2025-03-14T12:34:08.069867+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":40,"time":1741955648069,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:437:18)","msg":"[asyncHandler.handleUsdResourcePatched] nothing to patch for b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:34:08.223390+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648223,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:34:08.223565+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955648054,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:34:08.223566+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955648223,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-rest-audit'"} 2025-03-14T12:34:08.223629+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648223,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:34:08.214Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Self resolved incident after 30 minutes, there was patterns of SQL wait locks.\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"2025-03-14T12:22:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:32:19.079Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"yqvw1i-li01n-bqfjh2-m8z0pf-1741955639728\",\"client\":\"icc-ui\"}"} 2025-03-14T12:34:08.223631+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648223,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T12:34:08.223634+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648223,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T12:34:08.223820+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648223,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-usd-resource-deleted event received"} 2025-03-14T12:34:08.223903+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648223,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-usd-resource-deleted schema, filtered out"} 2025-03-14T12:34:08.243908+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648243,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:34:08.244067+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955648223,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:34:08.244067+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955648244,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-rest-audit'"} 2025-03-14T12:34:08.244097+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648244,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:34:08.235Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Self resolved incident after 30 minutes, there was patterns of SQL wait locks.\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"2025-03-14T12:22:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:32:19.079Z\"},\"eventObj\":[],\"requestId\":\"yqvw1i-li01n-bqfjh2-m8z0pf-1741955639728\",\"client\":\"icc-ui\"}"} 2025-03-14T12:34:08.244114+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648244,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T12:34:08.244143+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648244,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T12:34:08.244329+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648244,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-usd-resource-created event received"} 2025-03-14T12:34:08.244426+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648244,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-usd-resource-created schema, filtered out"} 2025-03-14T12:34:08.247749+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648247,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:34:08.247980+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955648244,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:34:08.247982+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955648247,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-closed' for consumer group='icc-rest-audit'"} 2025-03-14T12:34:08.248019+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648247,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:34:08.006Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"name\":\"Krisztian Zsibrek\",\"email\":\"kzsibrek@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Self resolved incident after 30 minutes, there was patterns of SQL wait locks.\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"2025-03-14T12:22:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000iuXxYAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Most likely a SQL wait lock issue.\",\"customerExperience\":\"Performance degradation.\",\"immediateResolution\":\"Self-resolved.\",\"aarQuestions\":\"- Where is the known bug?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"CAPE - APT\",\"closedBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createdBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"modifiedBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T12:33:59.882Z\",\"modifiedAt\":\"2025-03-14T12:33:59.882Z\",\"id\":\"559f862c-643f-4990-baaa-2be82b21c7b6\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:32:19.079Z\"},\"requestId\":\"yqvw1i-li01n-bqfjh2-m8z0pf-1741955639728\",\"client\":\"icc-ui\"}"} 2025-03-14T12:34:08.248020+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648247,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}"} 2025-03-14T12:34:08.248044+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648248,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}"} 2025-03-14T12:34:08.248221+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648248,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-incident-closed event received"} 2025-03-14T12:34:08.248341+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648248,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-incident-closed schema, filtered out"} 2025-03-14T12:34:08.297880+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648297,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:34:08.297928+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955648248,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:34:08.297929+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955648297,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-rest-audit'"} 2025-03-14T12:34:08.297933+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648297,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:34:08.244Z\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"responses\":[]}"} 2025-03-14T12:34:08.297956+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648297,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T12:34:08.297982+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648297,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T12:34:08.298217+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648298,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-usd-resource-response event received"} 2025-03-14T12:34:08.298792+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648298,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceEventProcessor.processEvent (src/kafka/processor/iccRest/usdResourceEventProcessor.ts:22:12)","msg":"[UsdResourceEventProcessor] Handle process event icc-usd-resource-response for payload {\"createdAt\":\"2025-03-14T12:34:08.244Z\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"responses\":[]}"} 2025-03-14T12:34:08.298966+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648298,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:369:16)","msg":"[asyncHandler.handleUsdResourcePatched] update for b9f9565a-8c7f-4fc9-b36b-ff276984df6f - {\"createdAt\":\"2025-03-14T12:34:08.244Z\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"responses\":[]}"} 2025-03-14T12:34:08.299150+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648298,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:34:08.300522+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648300,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:34:08.300705+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955648300,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:391:16)","msg":"[asyncHandler.handleUsdResourcePatched] matching response USD resources to existing entries: []"} 2025-03-14T12:34:08.300855+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":40,"time":1741955648300,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:437:18)","msg":"[asyncHandler.handleUsdResourcePatched] nothing to patch for b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:34:11.881287+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955651881,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:34:11.881503+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955650301,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:34:11.881504+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955651881,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='icc-rest-audit'"} 2025-03-14T12:34:11.881541+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955651881,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:34:11.872Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Self resolved incident after 30 minutes, there was patterns of SQL wait locks.\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"2025-03-14T12:22:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000iuXxYAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Most likely a SQL wait lock issue.\",\"customerExperience\":\"Performance degradation.\",\"immediateResolution\":\"Self-resolved.\",\"aarQuestions\":\"- Where is the known bug?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"CAPE - APT\",\"closedBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createdBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"modifiedBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T12:33:59.882Z\",\"modifiedAt\":\"2025-03-14T12:33:59.882Z\",\"id\":\"559f862c-643f-4990-baaa-2be82b21c7b6\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:32:19.079Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/R0cKAjkOH11M\"}}"} 2025-03-14T12:34:11.881542+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955651881,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"} 2025-03-14T12:34:11.881599+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955651881,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"} 2025-03-14T12:34:13.954742+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955653954,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:34:13.954797+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955651881,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:34:13.954798+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955653954,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest-audit'"} 2025-03-14T12:34:13.954847+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955653954,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:34:13.902Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"name\":\"Krisztian Zsibrek\",\"email\":\"kzsibrek@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsxgHYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T12:34:13.902Z\",\"recordId\":\"500EE00001TsxgHYAR\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"caseNumber\":\"73021516\"},\"changes\":{}}"} 2025-03-14T12:34:13.954847+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955653954,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T12:34:13.954871+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955653954,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T12:34:13.955141+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955653954,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-gus-response event received"} 2025-03-14T12:34:13.955617+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955653954,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:34:13.955618+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955653955,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T12:34:13.985406+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955653985,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:34:13.985407+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955653985,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemIds - [\"a7JEE00000KN9NY2A1\"]"} 2025-03-14T12:34:13.985806+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955653985,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T12:34:13.987310+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955653987,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T12:34:13.987335+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955653987,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemsInfo - [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T12:34:13.987523+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955653987,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T12:06:51.282Z\",\"modifiedAt\":\"2025-03-14T12:32:13.987Z\",\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"configurationItemId\":\"a7JEE00000KN9NY2A1\",\"createLock\":false,\"sfid\":\"aCqEE000000C0Nd0AK\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:32:15.807Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..."} 2025-03-14T12:34:13.988074+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955653987,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":false,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:32:15.807Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..."} 2025-03-14T12:34:13.988258+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955653988,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000KN9NY2A1..."} 2025-03-14T12:34:13.988424+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955653988,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T12:34:13.988573+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955653988,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null}]..."} 2025-03-14T12:34:13.989225+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955653989,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000KN9NY2A1: \"13\""} 2025-03-14T12:34:13.989400+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955653989,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":false,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":13},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:32:15.807Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}]..."} 2025-03-14T12:34:13.989911+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955653989,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for cde729bf-eb53-4b81-994a-248ab652ddd8: null"} 2025-03-14T12:34:13.991503+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955653991,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:34:13.993287+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955653993,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:34:13.993455+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955653993,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:34:13.994470+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955653994,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:34:14.125164+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955654124,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:34:14.125290+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955654125,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:34:14.127297+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955654127,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:34:14.130042+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955654129,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f"} 2025-03-14T12:34:14.131307+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955654131,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []"} 2025-03-14T12:35:05.776513+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955705776,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14673367040,\"uptime\":1775449.16,\"totalMem\":16484151296,\"loadavg\":[0.03,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9846320,\"nice\":3740,\"sys\":1433700,\"idle\":1762099260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10883460,\"nice\":2130,\"sys\":1521740,\"idle\":1760969950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10930540,\"nice\":4210,\"sys\":1491430,\"idle\":1761007520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11186770,\"nice\":3250,\"sys\":1517240,\"idle\":1760178810,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11685020,\"nice\":2590,\"sys\":1495670,\"idle\":1760388060,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11274080,\"nice\":3170,\"sys\":1511660,\"idle\":1760454240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11082040,\"nice\":3950,\"sys\":1502870,\"idle\":1760862840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10872630,\"nice\":3360,\"sys\":1495510,\"idle\":1760969680,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5994,\"sum\":59630}}}"} 2025-03-14T12:35:05.776578+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955705776,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:35:06.968515+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955663927,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:35:06.968524+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955706968,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14673371136,\"uptime\":1775450.35,\"totalMem\":16484151296,\"loadavg\":[0.03,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9846330,\"nice\":3740,\"sys\":1433710,\"idle\":1762100430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10883460,\"nice\":2130,\"sys\":1521740,\"idle\":1760971130,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10930540,\"nice\":4210,\"sys\":1491430,\"idle\":1761008710,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11186770,\"nice\":3250,\"sys\":1517240,\"idle\":1760179990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11685040,\"nice\":2590,\"sys\":1495670,\"idle\":1760389230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11274080,\"nice\":3170,\"sys\":1511660,\"idle\":1760455420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11082040,\"nice\":3950,\"sys\":1502870,\"idle\":1760864020,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10872630,\"nice\":3360,\"sys\":1495510,\"idle\":1760970860,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":7299,\"sum\":58703}}}"} 2025-03-14T12:37:06.968522+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955766968,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:37:06.968528+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955826968,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14677442560,\"uptime\":1775570.35,\"totalMem\":16484151296,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9846830,\"nice\":3740,\"sys\":1433820,\"idle\":1762219780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10884320,\"nice\":2130,\"sys\":1521800,\"idle\":1761090310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10931010,\"nice\":4210,\"sys\":1491520,\"idle\":1761128050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11187550,\"nice\":3250,\"sys\":1517330,\"idle\":1760299100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11685660,\"nice\":2590,\"sys\":1495780,\"idle\":1760508320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11274680,\"nice\":3170,\"sys\":1511760,\"idle\":1760574640,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11082430,\"nice\":3950,\"sys\":1502950,\"idle\":1760983330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10873350,\"nice\":3360,\"sys\":1495590,\"idle\":1761090140,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":7313,\"sum\":58866}}}"} 2025-03-14T12:37:12.487377+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955832487,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T12:37:12.488288+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955832488,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Redis client ready"} 2025-03-14T12:38:05.776508+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955885776,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14674878464,\"uptime\":1775629.16,\"totalMem\":16484151296,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9847000,\"nice\":3740,\"sys\":1433890,\"idle\":1762278250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10884470,\"nice\":2130,\"sys\":1521850,\"idle\":1761148720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10931270,\"nice\":4210,\"sys\":1491560,\"idle\":1761186420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11187810,\"nice\":3250,\"sys\":1517350,\"idle\":1760357490,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11685970,\"nice\":2590,\"sys\":1495820,\"idle\":1760566760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11274950,\"nice\":3170,\"sys\":1511820,\"idle\":1760633070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11082690,\"nice\":3950,\"sys\":1503000,\"idle\":1761041780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10873600,\"nice\":3360,\"sys\":1495620,\"idle\":1761148640,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":22,\"num\":5999,\"sum\":59633}}}"} 2025-03-14T12:38:05.776591+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955885776,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:38:06.968525+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741955880523,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T12:38:06.968529+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741955886968,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14675423232,\"uptime\":1775630.35,\"totalMem\":16484151296,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) 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{"level":20,"time":1741956905776,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14675828736,\"uptime\":1776649.16,\"totalMem\":16484151296,\"loadavg\":[0.07,0.05,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9851520,\"nice\":3740,\"sys\":1434540,\"idle\":1763292550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10888820,\"nice\":2130,\"sys\":1522680,\"idle\":1762162030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10936560,\"nice\":4210,\"sys\":1492220,\"idle\":1762200070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1741956905776,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T13:02:00.582480+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741957266972,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T13:02:00.582487+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741957320582,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.942749,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-14T13:02:00.583242+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741957320582,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":720,"method":"GET","url":"/alive","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":40438},"res":{"statusCode":200,"headers":"***"},"responseTime":1,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T13:02:06.972532+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741957320582,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T13:02:06.972537+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741957326972,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14671286272,\"uptime\":1777070.35,\"totalMem\":16484151296,\"loadavg\":[0.03,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9852860,\"nice\":3740,\"sys\":1434810,\"idle\":1763711400,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10890800,\"nice\":2130,\"sys\":1522960,\"idle\":1762580670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10938820,\"nice\":4210,\"sys\":1492550,\"idle\":1762618620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11195060,\"nice\":3250,\"sys\":1518600,\"idle\":1761787890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1741957337246,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Redis client ready"} 2025-03-14T13:03:30.530424+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741957410530,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T13:03:30.530513+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741957410279,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T13:03:30.530513+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741957410530,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-rest-audit'"} 2025-03-14T13:03:30.530514+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741957410530,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T13:03:30.479Z\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"responses\":[{\"iccUsdResourceId\":\"0a89753e-7fc4-4e14-b94b-accb6a28a748\",\"valid\":true,\"sfid\":\"aFPEE000001eJ9p4AE\"}]}"} 2025-03-14T13:03:30.530540+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741957410530,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T13:03:30.530578+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741957410530,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T13:03:30.530782+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741957410530,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-usd-resource-response event received"} 2025-03-14T13:03:30.541035+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741957410540,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceEventProcessor.processEvent (src/kafka/processor/iccRest/usdResourceEventProcessor.ts:22:12)","msg":"[UsdResourceEventProcessor] Handle process event icc-usd-resource-response for payload {\"createdAt\":\"2025-03-14T13:03:30.479Z\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"responses\":[{\"iccUsdResourceId\":\"0a89753e-7fc4-4e14-b94b-accb6a28a748\",\"valid\":true,\"sfid\":\"aFPEE000001eJ9p4AE\"}]}"} 2025-03-14T13:03:30.541224+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741957410541,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:369:16)","msg":"[asyncHandler.handleUsdResourcePatched] update for e43b6100-6b94-42b6-9e56-e6e8a28ba269 - {\"createdAt\":\"2025-03-14T13:03:30.479Z\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila 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{"level":20,"time":1741957410545,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269 - [{\"createdAt\":\"2025-03-14T13:03:29.819Z\",\"modifiedAt\":\"2025-03-14T13:03:29.819Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"0a89753e-7fc4-4e14-b94b-accb6a28a748\",\"usdUuid\":\"b8b1ae14-4ddd-11ec-81d3-0242ac130003\",\"name\":\"fwe-fse-agents\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"type\":\"service\",\"category\":\"Impacted\",\"gusTeamId\":\"a00B000000BVJW3IAP\",\"gusProductTag\":\"FSE - Core->FSE-Core\",\"valid\":false,\"sfid\":null}]"} 2025-03-14T13:03:30.545961+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741957410545,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:391:16)","msg":"[asyncHandler.handleUsdResourcePatched] matching response USD resources to existing entries: [{\"createdAt\":\"2025-03-14T13:03:29.819Z\",\"modifiedAt\":\"2025-03-14T13:03:29.819Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"0a89753e-7fc4-4e14-b94b-accb6a28a748\",\"usdUuid\":\"b8b1ae14-4ddd-11ec-81d3-0242ac130003\",\"name\":\"fwe-fse-agents\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"type\":\"service\",\"category\":\"Impacted\",\"gusTeamId\":\"a00B000000BVJW3IAP\",\"gusProductTag\":\"FSE - Core->FSE-Core\",\"valid\":false,\"sfid\":null}]"} 2025-03-14T13:03:30.546314+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741957410546,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.updateIncidentUsdResources (src/repository/usdResource/usdResource.repository.ts:44:12)","msg":"[usdResource.repository.updateIncidentUsdResources] incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T13:03:30.546487+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741957410546,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.updateIncidentUsdResources (src/repository/usdResource/usdResource.repository.ts:50:20)","msg":"[usdResource.repository.updateIncidentUsdResources] updating {\"id\":\"0a89753e-7fc4-4e14-b94b-accb6a28a748\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"name\":\"fwe-fse-agents\",\"valid\":true,\"sfid\":\"aFPEE000001eJ9p4AE\",\"usdUuid\":\"b8b1ae14-4ddd-11ec-81d3-0242ac130003\",\"type\":\"service\",\"category\":\"Impacted\",\"gusTeamId\":\"a00B000000BVJW3IAP\",\"gusProductTag\":\"FSE - Core->FSE-Core\"}"} 2025-03-14T13:03:30.549067+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741957410548,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269"} 2025-03-14T13:03:30.550569+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741957410550,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269 - [{\"createdAt\":\"2025-03-14T13:03:29.819Z\",\"modifiedAt\":\"2025-03-14T13:03:30.540Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"0a89753e-7fc4-4e14-b94b-accb6a28a748\",\"usdUuid\":\"b8b1ae14-4ddd-11ec-81d3-0242ac130003\",\"name\":\"fwe-fse-agents\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"type\":\"service\",\"category\":\"Impacted\",\"gusTeamId\":\"a00B000000BVJW3IAP\",\"gusProductTag\":\"FSE - Core->FSE-Core\",\"valid\":true,\"sfid\":\"aFPEE000001eJ9p4AE\"}]"} 2025-03-14T13:04:06.972510+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741957416838,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T13:04:06.972515+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741957446972,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14672785408,\"uptime\":1777190.35,\"totalMem\":16484151296,\"loadavg\":[0.05,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9853000,\"nice\":3740,\"sys\":1434900,\"idle\":1763831040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10891120,\"nice\":2130,\"sys\":1523020,\"idle\":1762700110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10939320,\"nice\":4210,\"sys\":1492650,\"idle\":1762737760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":20,"time":1741957625776,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14668505088,\"uptime\":1777369.16,\"totalMem\":16484151296,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9853600,\"nice\":3740,\"sys\":1435020,\"idle\":1764008840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10891980,\"nice\":2130,\"sys\":1523110,\"idle\":1762877810,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10940040,\"nice\":4210,\"sys\":1492790,\"idle\":1762915480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1741957625776,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T13:07:06.972524+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741957566972,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T13:07:06.972538+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741957626972,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14668505088,\"uptime\":1777370.35,\"totalMem\":16484151296,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) 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{"level":30,"time":1741958345776,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T13:20:06.972520+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741958368482,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Redis client ready"} 2025-03-14T13:20:06.972524+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741958406972,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14673469440,\"uptime\":1778150.35,\"totalMem\":16484151296,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1741958541285,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Redis client ready"} 2025-03-14T13:23:05.776504+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741958585776,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14669570048,\"uptime\":1778329.16,\"totalMem\":16484151296,\"loadavg\":[0.04,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9856690,\"nice\":3740,\"sys\":1435690,\"idle\":1764964110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10896640,\"nice\":2130,\"sys\":1523930,\"idle\":1763831800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T13:24:29.574824+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741958669574,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T13:29:05.776511+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741958945776,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14668193792,\"uptime\":1778689.16,\"totalMem\":16484151296,\"loadavg\":[0.15,0.08,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9858150,\"nice\":3740,\"sys\":1435950,\"idle\":1765322110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T13:40:02.096979+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741959546972,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T13:40:02.096983+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741959602096,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":52.961976,\"method\":\"GET\",\"path\":\"/api/v1/incidents?pageSize=2\",\"statusCode\":200}}"} 2025-03-14T13:40:02.098009+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741959602097,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":752,"method":"GET","url":"/api/v1/incidents?pageSize=2","query":{"pageSize":"2"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":30128},"res":{"statusCode":200,"headers":"***"},"responseTime":53,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T13:42:06.972526+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741959666972,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T13:42:06.972531+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741959726972,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 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{"level":30,"time":1741959905776,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T13:46:05.776500+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741959965776,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14670327808,\"uptime\":1779709.16,\"totalMem\":16484151296,\"loadavg\":[0.11,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9863120,\"nice\":3740,\"sys\":1436630,\"idle\":1766335400,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741960026972,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14668832768,\"uptime\":1779770.35,\"totalMem\":16484151296,\"loadavg\":[0.04,0.05,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9863340,\"nice\":3740,\"sys\":1436660,\"idle\":1766396290,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10903830,\"nice\":2130,\"sys\":1525060,\"idle\":1765263700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10950110,\"nice\":4210,\"sys\":1494800,\"idle\":1765302500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1741960146972,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T13:50:02.197119+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741960202197,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":53.468596999999995,\"method\":\"GET\",\"path\":\"/api/v1/incidents?pageSize=2\",\"statusCode\":200}}"} 2025-03-14T13:50:02.197914+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741960202197,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":753,"method":"GET","url":"/api/v1/incidents?pageSize=2","query":{"pageSize":"2"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":22862},"res":{"statusCode":200,"headers":"***"},"responseTime":53,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T13:50:05.776508+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741960205776,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14660296704,\"uptime\":1779949.16,\"totalMem\":16484151296,\"loadavg\":[0.12,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T13:51:06.976518+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741960206972,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T13:51:06.976524+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741960266976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14665797632,\"uptime\":1780010.35,\"totalMem\":16484151296,\"loadavg\":[0.1,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9864210,\"nice\":3740,\"sys\":1436830,\"idle\":1766635070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1741960445776,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T13:55:03.377947+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741960446972,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T13:55:03.377951+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741960503377,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T13:57:05.776515+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741960625776,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 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2025-03-14T13:57:06.972511+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741960566972,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T13:57:06.972517+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741960626972,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14666743808,\"uptime\":1780370.35,\"totalMem\":16484151296,\"loadavg\":[0,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9865840,\"nice\":3740,\"sys\":1437040,\"idle\":1766992920,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741960800629,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":756,"method":"POST","url":"/api/v1/incidents/recordings","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":22696},"res":{"statusCode":200,"headers":"***"},"responseTime":11,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T14:00:04.434089+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741960800628,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:00:04.434096+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741960804433,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T14:00:06.972506+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741960804434,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Redis client ready"} 2025-03-14T14:00:06.972512+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741960806972,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14659379200,\"uptime\":1780550.35,\"totalMem\":16484151296,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9866490,\"nice\":3740,\"sys\":1437160,\"idle\":1767172080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741960914207,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":5.168388,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T14:01:54.208217+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741960914207,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":758,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":35044},"res":{"statusCode":200,"headers":"***"},"responseTime":5,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T14:01:54.246360+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741960914207,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:01:54.246362+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741960914246,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T14:01:54.259371+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741960914258,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 42a2c9f5-9c05-4c60-92ab-fbf8bff1ce06"} 2025-03-14T14:01:54.260674+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741960914260,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 42a2c9f5-9c05-4c60-92ab-fbf8bff1ce06 - []"} 2025-03-14T14:01:54.260872+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741960914260,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 42a2c9f5-9c05-4c60-92ab-fbf8bff1ce06"} 2025-03-14T14:01:54.262114+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741960914261,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741960914267,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 42a2c9f5-9c05-4c60-92ab-fbf8bff1ce06 - []"} 2025-03-14T14:01:54.269410+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741960914269,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":59.090216,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08HTRP0D89\",\"statusCode\":200}}"} 2025-03-14T14:01:54.269827+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741960914269,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":759,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08HTRP0D89","query":{"slackChannelId":"C08HTRP0D89"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":35044},"res":{"statusCode":200,"headers":"***"},"responseTime":59,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T14:02:06.972511+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741960920640,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:02:06.972516+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741960926972,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with 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{"level":30,"time":1741960949363,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Redis client ready"} 2025-03-14T14:03:05.776503+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741960985776,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14665973760,\"uptime\":1780729.16,\"totalMem\":16484151296,\"loadavg\":[0.06,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9867160,\"nice\":3740,\"sys\":1437280,\"idle\":1767349910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10908020,\"nice\":2130,\"sys\":1525820,\"idle\":1766217100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T14:07:06.972511+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741961215411,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Redis client ready"} 2025-03-14T14:07:06.972516+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741961226972,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14664769536,\"uptime\":1780970.35,\"totalMem\":16484151296,\"loadavg\":[0.09,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9868100,\"nice\":3740,\"sys\":1437480,\"idle\":1767589850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T14:11:56.481477+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741961466972,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:11:56.481482+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741961516481,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T14:12:00.093756+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741961516482,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Redis client ready"} 2025-03-14T14:12:00.093760+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741961520093,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 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2025-03-14T14:12:31.378292+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741961551378,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T14:12:31.379209+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741961551379,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Redis client ready"} 2025-03-14T14:13:06.972531+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741961526972,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:13:06.972536+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741961586972,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 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2025-03-14T14:15:05.776498+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741961705776,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14671089664,\"uptime\":1781449.16,\"totalMem\":16484151296,\"loadavg\":[0.11,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9869640,\"nice\":3740,\"sys\":1437760,\"idle\":1768066200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10911590,\"nice\":2130,\"sys\":1526400,\"idle\":1766932550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10957270,\"nice\":4210,\"sys\":1496170,\"idle\":1766971600,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1741961705776,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:18:06.976516+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741961880555,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:18:06.976522+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741961886976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14668378112,\"uptime\":1781630.36,\"totalMem\":16484151296,\"loadavg\":[0.01,0.03,0],\"cpus\":[{\"model\":\"Intel(R) 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2025-03-14T14:23:06.976504+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741962126976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:23:06.976509+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741962186976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14668832768,\"uptime\":1781930.36,\"totalMem\":16484151296,\"loadavg\":[0.12,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9871680,\"nice\":3740,\"sys\":1438050,\"idle\":1768544300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T14:27:03.530137+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741962423530,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T14:27:05.780497+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741962425780,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14660517888,\"uptime\":1782169.16,\"totalMem\":16484151296,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9872420,\"nice\":3740,\"sys\":1438220,\"idle\":1768782000,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T14:29:06.976555+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741962546976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14663323648,\"uptime\":1782290.36,\"totalMem\":16484151296,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9872820,\"nice\":3740,\"sys\":1438280,\"idle\":1768902580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10915650,\"nice\":2130,\"sys\":1527040,\"idle\":1767768010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10960290,\"nice\":4210,\"sys\":1496810,\"idle\":1767808190,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 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{"level":20,"time":1741962605780,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14660837376,\"uptime\":1782349.16,\"totalMem\":16484151296,\"loadavg\":[0.05,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9872960,\"nice\":3740,\"sys\":1438330,\"idle\":1768961090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10915860,\"nice\":2130,\"sys\":1527060,\"idle\":1767826470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10960430,\"nice\":4210,\"sys\":1496860,\"idle\":1767866800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1741962605780,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:30:06.976511+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741962546976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:30:06.976516+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741962606976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14660321280,\"uptime\":1782350.36,\"totalMem\":16484151296,\"loadavg\":[0.04,0.01,0],\"cpus\":[{\"model\":\"Intel(R) 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{\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14666551296,\"uptime\":1782590.36,\"totalMem\":16484151296,\"loadavg\":[0.04,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9873930,\"nice\":3740,\"sys\":1438530,\"idle\":1769200960,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10917240,\"nice\":2130,\"sys\":1527260,\"idle\":1768065900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10961100,\"nice\":4210,\"sys\":1497090,\"idle\":1768106900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11222990,\"nice\":3250,\"sys\":1523370,\"idle\":1767267100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T14:35:26.345695+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741962926345,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":25.270308,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T14:35:26.346206+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741962926345,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":771,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":50488},"res":{"statusCode":200,"headers":"***"},"responseTime":25,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T14:35:26.353937+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741962926345,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:35:26.353937+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741962926353,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":6.236911,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T14:35:26.354406+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741962926354,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":772,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":50488},"res":{"statusCode":200,"headers":"***"},"responseTime":7,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T14:36:05.780516+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741962965780,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14668619776,\"uptime\":1782709.16,\"totalMem\":16484151296,\"loadavg\":[0.03,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9874170,\"nice\":3740,\"sys\":1438590,\"idle\":1769319270,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10917820,\"nice\":2130,\"sys\":1527350,\"idle\":1768183870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10961500,\"nice\":4210,\"sys\":1497200,\"idle\":1768224980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11223580,\"nice\":3250,\"sys\":1523490,\"idle\":1767385000,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11726950,\"nice\":2590,\"sys\":1501650,\"idle\":1767594740,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11314550,\"nice\":3170,\"sys\":1518090,\"idle\":1767658620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11112760,\"nice\":3950,\"sys\":1509130,\"idle\":1768078700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10908680,\"nice\":3360,\"sys\":1500980,\"idle\":1768181640,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5991,\"sum\":59635}}}"} 2025-03-14T14:36:05.780585+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741962965780,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:36:06.976522+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741962926353,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:36:06.976527+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741962966976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14668648448,\"uptime\":1782710.36,\"totalMem\":16484151296,\"loadavg\":[0.02,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9874180,\"nice\":3740,\"sys\":1438590,\"idle\":1769320460,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10917830,\"nice\":2130,\"sys\":1527350,\"idle\":1768185050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10961520,\"nice\":4210,\"sys\":1497210,\"idle\":1768226160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11223580,\"nice\":3250,\"sys\":1523490,\"idle\":1767386190,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11726950,\"nice\":2590,\"sys\":1501650,\"idle\":1767595930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11314560,\"nice\":3170,\"sys\":1518090,\"idle\":1767659790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11112770,\"nice\":3950,\"sys\":1509130,\"idle\":1768079880,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10908680,\"nice\":3360,\"sys\":1500990,\"idle\":1768182820,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":8247,\"sum\":58712}}}"} 2025-03-14T14:37:07.448976+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963027448,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:37:07.449252+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963026976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:37:07.449253+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963027449,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-without-slack-channel' for consumer group='icc-rest-audit'"} 2025-03-14T14:37:07.449310+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963027449,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:37:07.097Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:57.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:37:05.972Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"WV8TM5WP5\"],\"inviteBots\":[\"U02DWLVTKB9\",\"U01UPBJAV5F\",\"U02GXBX8PUZ\",\"U03LNRS637U\",\"U032QNNKMT7\",\"U06Q54CS88M\"]},\"eventObj\":{\"isPrivateChannel\":false},\"requestId\":\"039bfee9-f27d-b490-dcad-ae8b697357ee\",\"client\":\"quantumks2s\"}"} 2025-03-14T14:37:07.449324+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963027449,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"} 2025-03-14T14:37:07.449379+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963027449,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"} 2025-03-14T14:37:07.449628+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963027449,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-incident-created-without-slack-channel event received"} 2025-03-14T14:37:07.449750+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963027449,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-incident-created-without-slack-channel schema, filtered out"} 2025-03-14T14:37:11.065899+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963031065,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:37:11.066015+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963029565,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:37:11.066021+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963031065,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-generated' for consumer group='icc-rest-audit'"} 2025-03-14T14:37:11.066054+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963031065,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:37:10.166Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-c3491190-f157-4c72-8db8-2885f47aaefa\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:57.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\",\"isManaged\":true},\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"}}"} 2025-03-14T14:37:11.066054+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963031066,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-generated\"}}"} 2025-03-14T14:37:11.066109+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963031066,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-generated\"}}"} 2025-03-14T14:37:11.066308+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963031066,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-bridge-generated event received"} 2025-03-14T14:37:11.066399+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963031066,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-bridge-generated schema, filtered out"} 2025-03-14T14:37:14.957667+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963034957,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:37:14.957720+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963034272,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T14:37:14.957720+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963034957,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-renamed' for consumer group='icc-rest-audit'"} 2025-03-14T14:37:14.957722+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963034957,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:37:14.908Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"createdAt\":\"2025-03-14T14:37:09.175Z\",\"modifiedAt\":\"2025-03-14T14:37:14.247Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"}}"} 2025-03-14T14:37:14.957746+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963034957,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T14:37:14.957780+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963034957,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T14:37:14.957975+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963034957,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-slack-channel-renamed event received"} 2025-03-14T14:37:14.958058+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963034957,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-slack-channel-renamed schema, filtered out"} 2025-03-14T14:37:23.555734+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963043555,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:37:23.555799+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963039055,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:37:23.555800+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963043555,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest-audit'"} 2025-03-14T14:37:23.555806+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963043555,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:37:23.488Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtHdKYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T14:37:23.488Z\",\"recordId\":\"500EE00001TtHdKYAV\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseNumber\":\"73024826\"},\"changes\":{}}"} 2025-03-14T14:37:23.555810+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963043555,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T14:37:23.555859+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963043555,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T14:37:23.556065+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963043555,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-gus-response event received"} 2025-03-14T14:37:23.556593+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963043555,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:37:23.556594+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963043556,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T14:37:23.579127+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963043578,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:37:23.580770+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963043580,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:37:23.580948+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963043580,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:37:23.581959+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963043581,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:37:23.674327+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963043674,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:37:23.674457+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963043674,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:37:23.675839+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963043675,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:37:23.676981+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963043676,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:37:23.677983+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963043677,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:37:40.057255+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963060056,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:37:40.057323+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963058107,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:37:40.057323+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963060057,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-rest-audit'"} 2025-03-14T14:37:40.057330+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963060057,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:37:39.992Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"2921c600-0e04-4a54-a283-99cda41c16b8\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"}},\"client\":\"icc-rest\"}"} 2025-03-14T14:37:40.057353+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963060057,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T14:37:40.057400+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963060057,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T14:37:40.057636+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963060057,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: bullmq-job-completed event received"} 2025-03-14T14:37:40.057740+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963060057,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route bullmq-job-completed schema, filtered out"} 2025-03-14T14:37:40.145565+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963060145,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:37:40.145667+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963060057,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:37:40.145668+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963060145,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-rest-audit'"} 2025-03-14T14:37:40.145689+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963060145,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:37:40.096Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"2921c600-0e04-4a54-a283-99cda41c16b8\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"reminderData\":{\"id\":\"2921c600-0e04-4a54-a283-99cda41c16b8\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:37:09.979Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HTQWFF8T\"}}"} 2025-03-14T14:37:40.145703+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963060145,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T14:37:40.145741+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963060145,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T14:37:40.145930+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963060145,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-reminder-triggered event received"} 2025-03-14T14:37:40.146401+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963060145,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:37:40.146401+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963060146,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":" Handle process event icc-reminder-triggered in ReminderEventProcessor for payload : {\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"2921c600-0e04-4a54-a283-99cda41c16b8\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"reminderData\":{\"id\":\"2921c600-0e04-4a54-a283-99cda41c16b8\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:37:09.979Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HTQWFF8T\"}"} 2025-03-14T14:37:40.146403+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963060146,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Reminder triggered for incident c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:37:40.146403+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963060146,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Adding reminder event for c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:37:40.177306+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963060146,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T14:37:40.177306+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963060177,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T14:37:40.177494+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963060177,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:37:40.179218+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963060179,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:37:40.179341+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963060179,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:37:40.180574+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963060180,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:37:40.287184+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963060286,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:37:40.287580+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963060287,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:37:40.288816+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963060288,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:37:40.290106+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963060289,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:37:40.291023+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963060290,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:37:42.098646+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963062098,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:37:42.098994+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963061646,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:37:42.098994+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963062098,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-rest-audit'"} 2025-03-14T14:37:42.099059+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963062098,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:37:42.089Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:57.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:37:24.556Z\"},\"eventObj\":{\"id\":\"e4a737a8-3785-4068-859c-bc5e97185be3\",\"serviceId\":\"P0TNMP3\",\"serviceName\":\"GUS: Ingress Gateway Incident Escalation\",\"serviceLink\":\"https://salesforce.pagerduty.com/service-directory/P0TNMP3\",\"responderName\":\"Joy Terence Barnes\",\"responderId\":\"P2BZ5FP\",\"responderLink\":\"https://salesforce.pagerduty.com/users/P2BZ5FP\",\"incidentNumber\":\"14010450\",\"incidentTitle\":\"Incident: Email as a Service Performance degradation\",\"incidentDetails\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Email as a Service Performance degradation\\nSeverity: Sev2\\nSlack Channel: #icc-73024826\\nBridge URL: https://meet.google.com/pjd-dhuc-ufx\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\\nAdditional Details: \",\"incidentLink\":\"https://salesforce.pagerduty.com/incidents/Q085JNOY9RQENF\",\"success\":true,\"pageTimestamp\":\"2025-03-14T14:37:42.012Z\",\"pdData\":{\"incident\":{\"incident_number\":14010450,\"title\":\"Incident: Email as a Service Performance degradation\",\"description\":\"Incident: Email as a Service Performance degradation\",\"created_at\":\"2025-03-14T14:37:41Z\",\"updated_at\":\"2025-03-14T14:37:41Z\",\"status\":\"triggered\",\"incident_key\":\"103ff703d28d4ccfaf3518bea047f471\",\"service\":{\"id\":\"P0TNMP3\",\"type\":\"service_reference\",\"summary\":\"GUS: Ingress Gateway Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/P0TNMP3\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/P0TNMP3\"},\"assignments\":[{\"at\":\"2025-03-14T14:37:41Z\",\"assignee\":{\"id\":\"P2BZ5FP\",\"type\":\"user_reference\",\"summary\":\"Joy Terence Barnes\",\"self\":\"https://api.pagerduty.com/users/P2BZ5FP\",\"html_url\":\"https://salesforce.pagerduty.com/users/P2BZ5FP\"}}],\"assigned_via\":\"escalation_policy\",\"last_status_change_at\":\"2025-03-14T14:37:41Z\",\"resolved_at\":null,\"first_trigger_log_entry\":{\"id\":\"R9PHAQSDGP1EBTX30RRKX8R4RU\",\"type\":\"trigger_log_entry_reference\",\"summary\":\"Triggered through the website.\",\"self\":\"https://api.pagerduty.com/log_entries/R9PHAQSDGP1EBTX30RRKX8R4RU\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q085JNOY9RQENF/log_entries/R9PHAQSDGP1EBTX30RRKX8R4RU\"},\"alert_counts\":{\"all\":0,\"triggered\":0,\"resolved\":0},\"is_mergeable\":true,\"incident_type\":{\"name\":\"incident_default\"},\"escalation_policy\":{\"id\":\"PSEG8OQ\",\"type\":\"escalation_policy_reference\",\"summary\":\"Ingressgateway-critical\",\"self\":\"https://api.pagerduty.com/escalation_policies/PSEG8OQ\",\"html_url\":\"https://salesforce.pagerduty.com/escalation_policies/PSEG8OQ\"},\"teams\":[{\"id\":\"P4DBUXA\",\"type\":\"team_reference\",\"summary\":\"GUS: Ingress Gateway\",\"self\":\"https://api.pagerduty.com/teams/P4DBUXA\",\"html_url\":\"https://salesforce.pagerduty.com/teams/P4DBUXA\"}],\"impacted_services\":[{\"id\":\"P0TNMP3\",\"type\":\"service_reference\",\"summary\":\"GUS: Ingress Gateway Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/P0TNMP3\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/P0TNMP3\"}],\"pending_actions\":[{\"type\":\"escalate\",\"at\":\"2025-03-14T14:47:41Z\"}],\"acknowledgements\":[],\"basic_alert_grouping\":null,\"alert_grouping\":null,\"last_status_change_by\":{\"id\":\"P0TNMP3\",\"type\":\"service_reference\",\"summary\":\"GUS: Ingress Gateway Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/P0TNMP3\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/P0TNMP3\"},\"priority\":null,\"incidents_responders\":[],\"responder_requests\":[],\"subscriber_requests\":[],\"urgency\":\"high\",\"id\":\"Q085JNOY9RQENF\",\"type\":\"incident\",\"summary\":\"[#14010450] Incident: Email as a Service Performance degradation\",\"self\":\"https://api.pagerduty.com/incidents/Q085JNOY9RQENF\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q085JNOY9RQENF\",\"body\":{\"details\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Email as a Service Performance degradation\\nSeverity: Sev2\\nSlack Channel: #icc-73024826\\nBridge URL: https://meet.google.com/pjd-dhuc-ufx\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\\nAdditional Details: \"}}},\"responderEmail\":\"joyterencebarnes@salesforce.com\"}}"} 2025-03-14T14:37:42.099071+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963062099,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}"} 2025-03-14T14:37:42.099104+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963062099,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}"} 2025-03-14T14:37:42.099289+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963062099,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-page-response event received"} 2025-03-14T14:37:42.099723+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963062099,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:37:42.099724+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963062099,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T14:37:42.125820+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963062125,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:37:42.125931+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963062125,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-rest-audit'"} 2025-03-14T14:37:42.125952+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963062125,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:37:42.117Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:57.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:37:24.556Z\"},\"eventObj\":{\"users\":[\"U056SCUN9SS\"]}}"} 2025-03-14T14:37:42.125953+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963062125,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T14:37:42.125986+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963062125,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T14:37:42.126144+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963062126,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-slack-channel-invite-users event received"} 2025-03-14T14:37:42.126222+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963062126,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-slack-channel-invite-users schema, filtered out"} 2025-03-14T14:37:42.126472+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963062126,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:37:42.126472+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963062126,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T14:37:42.126635+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963062126,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:37:42.128145+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963062127,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:37:42.128311+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963062128,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:37:42.129218+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963062129,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:37:42.221024+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963062220,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:37:42.221145+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963062220,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:37:42.222175+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963062221,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:37:42.223196+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963062222,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:37:42.224109+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963062223,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:38:19.651588+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963086976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:38:19.651592+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963099651,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":15.560433,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":304}}"} 2025-03-14T14:38:19.652019+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963099651,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":783,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":24740},"res":{"statusCode":304,"headers":"***"},"responseTime":14,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T14:38:23.512152+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963103511,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Proxy.searchSlackUserByEmail (src/service/slack/slackapi.service.ts:90:14)","msg":"Error searching slack user with error: Error: An API error occurred: users_not_found"} 2025-03-14T14:38:23.512305+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963103512,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"TeamService.createUsersIfAbsent (src/service/team/team.service.ts:729:18)","msg":"Comms User gsm@salesforce.com is not present in GUS. This could be a valid case for a DL email address"} 2025-03-14T14:38:23.558948+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741963103558,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"GusUserService.getGusUserByEmail (src/service/user/gusUser.service.ts:60:14)","msg":"Unable to retrieve user techcustomerescalation@salesforce.com from GUS"} 2025-03-14T14:38:23.662174+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963103661,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Proxy.searchSlackUserByEmail (src/service/slack/slackapi.service.ts:90:14)","msg":"Error searching slack user with error: Error: An API error occurred: users_not_found"} 2025-03-14T14:38:23.662323+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963103662,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"TeamService.createUsersIfAbsent (src/service/team/team.service.ts:729:18)","msg":"Comms User techcustomerescalation@salesforce.com is not present in GUS. This could be a valid case for a DL email address"} 2025-03-14T14:38:23.662533+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963103662,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:69:12)","msg":"[SlackService.getChannelNameById] Cache miss for Slack Channel: C05U9CBHX8D"} 2025-03-14T14:38:47.010446+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963115228,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:38:47.010451+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963127010,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T14:38:47.010711+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963127010,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:38:47.012827+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963127012,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:38:47.012989+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963127012,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:38:47.014431+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963127014,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:38:47.142464+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963127142,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:38:47.142671+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963127142,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:38:47.144614+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963127144,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:38:47.146201+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963127146,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:38:47.148174+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963127147,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:38:47.153485+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963127153,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":200.471163,\"method\":\"GET\",\"path\":\"/api/v1/incidents/c3491190-f157-4c72-8db8-2885f47aaefa?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T14:38:47.154405+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963127154,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":788,"method":"GET","url":"/api/v1/incidents/c3491190-f157-4c72-8db8-2885f47aaefa?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":24580},"res":{"statusCode":200,"headers":"***"},"responseTime":201,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T14:39:18.467024+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963158466,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:39:18.467252+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963148037,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:39:18.467258+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963158467,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-rest-audit'"} 2025-03-14T14:39:18.467284+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963158467,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:39:18.456Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:57.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:37:05.972Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:37:24.556Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"gsm@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"sitereliability@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"techcustomerescalation@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}],\"internalCommsId\":\"9a61e0dc-c3e8-409e-8123-45e90c8f67fb\",\"sequenceNumber\":1}}"} 2025-03-14T14:39:18.467305+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963158467,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T14:39:18.467356+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963158467,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T14:39:18.467597+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963158467,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-internal-comms-response event received"} 2025-03-14T14:40:05.780508+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963205780,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14630006784,\"uptime\":1782949.16,\"totalMem\":16484151296,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9875220,\"nice\":3740,\"sys\":1438760,\"idle\":1769557920,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10918850,\"nice\":2130,\"sys\":1527540,\"idle\":1768422380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10962400,\"nice\":4210,\"sys\":1497440,\"idle\":1768463590,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11225110,\"nice\":3250,\"sys\":1523670,\"idle\":1767623120,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11728570,\"nice\":2590,\"sys\":1501860,\"idle\":1767832690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11316110,\"nice\":3170,\"sys\":1518270,\"idle\":1767896640,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11114190,\"nice\":3950,\"sys\":1509300,\"idle\":1768316770,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10910000,\"nice\":3360,\"sys\":1501180,\"idle\":1768419940,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":21,\"num\":5998,\"sum\":59632}}}"} 2025-03-14T14:40:05.780635+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963205780,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:41:06.976506+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963229250,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:41:06.976512+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963266976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14635216896,\"uptime\":1783010.36,\"totalMem\":16484151296,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9875340,\"nice\":3740,\"sys\":1438800,\"idle\":1769618850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10919110,\"nice\":2130,\"sys\":1527580,\"idle\":1768483240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10962660,\"nice\":4210,\"sys\":1497520,\"idle\":1768524470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11225410,\"nice\":3250,\"sys\":1523720,\"idle\":1767683890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11728980,\"nice\":2590,\"sys\":1501910,\"idle\":1767893360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11316510,\"nice\":3170,\"sys\":1518320,\"idle\":1767957280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11114500,\"nice\":3950,\"sys\":1509340,\"idle\":1768377600,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10910300,\"nice\":3360,\"sys\":1501220,\"idle\":1768480770,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":7223,\"sum\":58853}}}"} 2025-03-14T14:42:08.829283+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963326976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:42:08.829287+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963328829,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":4.127311,\"method\":\"GET\",\"path\":\"/api/v1/configVars?keys=rootCauses,categories,configurationItemTypes,servicesImpacted\",\"statusCode\":200}}"} 2025-03-14T14:42:08.830159+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963328829,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":796,"method":"GET","url":"/api/v1/configVars?keys=rootCauses,categories,configurationItemTypes,servicesImpacted","query":{"keys":"rootCauses,categories,configurationItemTypes,servicesImpacted"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":44100},"res":{"statusCode":200,"headers":"***"},"responseTime":4,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T14:43:05.780519+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963385780,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': 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2025-03-14T14:44:05.780504+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963445780,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14645882880,\"uptime\":1783189.16,\"totalMem\":16484151296,\"loadavg\":[0.29,0.08,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9875950,\"nice\":3740,\"sys\":1438930,\"idle\":1769796830,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10919540,\"nice\":2130,\"sys\":1527770,\"idle\":1768660990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10963230,\"nice\":4210,\"sys\":1497640,\"idle\":1768702340,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1741963445780,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:44:06.976511+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963386976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:44:06.976517+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963446976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14645886976,\"uptime\":1783190.36,\"totalMem\":16484151296,\"loadavg\":[0.29,0.08,0.02],\"cpus\":[{\"model\":\"Intel(R) 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{\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14634033152,\"uptime\":1783309.16,\"totalMem\":16484151296,\"loadavg\":[0.05,0.06,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9876360,\"nice\":3740,\"sys\":1439040,\"idle\":1769916120,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10919980,\"nice\":2130,\"sys\":1527850,\"idle\":1768780280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10963730,\"nice\":4210,\"sys\":1497770,\"idle\":1768821520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11226940,\"nice\":3250,\"sys\":1523940,\"idle\":1767980630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T14:46:06.976502+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963560578,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:46:06.976508+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963566976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14634037248,\"uptime\":1783310.36,\"totalMem\":16484151296,\"loadavg\":[0.05,0.06,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9876360,\"nice\":3740,\"sys\":1439040,\"idle\":1769917310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10919990,\"nice\":2130,\"sys\":1527850,\"idle\":1768781460,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10963740,\"nice\":4210,\"sys\":1497770,\"idle\":1768822710,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11226950,\"nice\":3250,\"sys\":1523940,\"idle\":1767981820,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11730650,\"nice\":2590,\"sys\":1502130,\"idle\":1768190960,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11318070,\"nice\":3170,\"sys\":1518560,\"idle\":1768255130,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11116000,\"nice\":3950,\"sys\":1509550,\"idle\":1768675420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10911790,\"nice\":3360,\"sys\":1501420,\"idle\":1768778760,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":7231,\"sum\":58792}}}"} 2025-03-14T14:47:11.285286+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631284,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:47:11.285456+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963626976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:47:11.285458+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963631285,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-request' for consumer group='icc-rest-audit'"} 2025-03-14T14:47:11.285479+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631285,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:47:10.950Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:37:24.556Z\"},\"eventObj\":[],\"requestId\":\"ay42ys-tahn6-io4fj7-8zwgv-1741963629360\",\"client\":\"icc-ui\"}"} 2025-03-14T14:47:11.285497+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631285,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-request\"}}"} 2025-03-14T14:47:11.285543+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631285,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-request\"}}"} 2025-03-14T14:47:11.285776+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631285,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-incident-to-cis-request event received"} 2025-03-14T14:47:11.286496+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631285,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-incident-to-cis-request schema, filtered out"} 2025-03-14T14:47:11.286693+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631286,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:47:11.286973+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963631285,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:47:11.286975+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963631286,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-rest-audit'"} 2025-03-14T14:47:11.287044+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631286,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:47:10.726Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"name\":\"Krisztian Zsibrek\",\"email\":\"kzsibrek@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:37:05.972Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:37:24.556Z\",\"usdResources\":[]},\"changes\":{\"detectedTime\":[\"2025-03-14T14:35:57.000Z\",\"2025-03-14T14:35:00.000Z\"],\"severity\":[\"Sev2\",\"Sev1\"],\"impactStartTime\":[\"2025-03-14T14:37:05.972Z\",\"2025-03-14T14:37:00.000Z\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:37:05.972Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}]}},\"requestId\":\"ay42ys-tahn6-io4fj7-8zwgv-1741963629360\",\"client\":\"icc-ui\"}"} 2025-03-14T14:47:11.287046+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631287,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T14:47:11.287066+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631287,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T14:47:11.287246+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631287,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-incident-updated event received"} 2025-03-14T14:47:11.287343+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631287,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-incident-updated schema, filtered out"} 2025-03-14T14:47:11.287462+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631287,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:47:11.287519+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963631287,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:47:11.287519+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963631287,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='icc-rest-audit'"} 2025-03-14T14:47:11.287520+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631287,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"timestamp\":\"2025-03-14T14:47:10.951Z\",\"sectionTitle\":\"Incident to CI Updated \",\"contentObject\":{\"emptyData\":\"All Incident to CI have been removed\",\"dataTitle\":\"Incident to Ci updated with the following information:\",\"data\":[]}}"} 2025-03-14T14:47:11.287560+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631287,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}"} 2025-03-14T14:47:11.287561+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631287,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}"} 2025-03-14T14:47:11.287725+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631287,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:47:11.287890+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963631287,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:47:11.287891+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963631287,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-rest-audit'"} 2025-03-14T14:47:11.287927+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631287,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:47:10.259Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:57.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:37:05.972Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:37:24.556Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"ay42ys-tahn6-io4fj7-8zwgv-1741963629360\",\"client\":\"icc-ui\"}"} 2025-03-14T14:47:11.287929+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631287,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T14:47:11.287955+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631287,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T14:47:11.288105+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631287,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-usd-resource-deleted event received"} 2025-03-14T14:47:11.288213+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631288,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-usd-resource-deleted schema, filtered out"} 2025-03-14T14:47:11.288345+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631288,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:47:11.288508+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963631287,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:47:11.288508+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963631288,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-rest-audit'"} 2025-03-14T14:47:11.288541+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631288,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:47:10.281Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:57.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:37:05.972Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:37:24.556Z\"},\"eventObj\":[],\"requestId\":\"ay42ys-tahn6-io4fj7-8zwgv-1741963629360\",\"client\":\"icc-ui\"}"} 2025-03-14T14:47:11.288543+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631288,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T14:47:11.288572+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631288,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T14:47:11.289058+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631288,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-usd-resource-created event received"} 2025-03-14T14:47:11.289219+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631289,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-usd-resource-created schema, filtered out"} 2025-03-14T14:47:11.342725+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631342,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:47:11.342772+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963631288,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:47:11.342773+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963631342,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-rest-audit'"} 2025-03-14T14:47:11.342786+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631342,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:47:11.291Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"responses\":[]}"} 2025-03-14T14:47:11.342787+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631342,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T14:47:11.342820+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631342,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T14:47:11.343022+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631342,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-usd-resource-response event received"} 2025-03-14T14:47:11.354053+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631353,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceEventProcessor.processEvent (src/kafka/processor/iccRest/usdResourceEventProcessor.ts:22:12)","msg":"[UsdResourceEventProcessor] Handle process event icc-usd-resource-response for payload {\"createdAt\":\"2025-03-14T14:47:11.291Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"responses\":[]}"} 2025-03-14T14:47:11.354236+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631354,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:369:16)","msg":"[asyncHandler.handleUsdResourcePatched] update for c3491190-f157-4c72-8db8-2885f47aaefa - {\"createdAt\":\"2025-03-14T14:47:11.291Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"responses\":[]}"} 2025-03-14T14:47:11.354442+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631354,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:47:11.359044+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631358,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:47:11.359603+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631359,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:391:16)","msg":"[asyncHandler.handleUsdResourcePatched] matching response USD resources to existing entries: []"} 2025-03-14T14:47:11.359792+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":40,"time":1741963631359,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:437:18)","msg":"[asyncHandler.handleUsdResourcePatched] nothing to patch for c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:47:11.426599+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631426,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:47:11.426644+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963631342,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:47:11.426645+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963631426,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-response' for consumer group='icc-rest-audit'"} 2025-03-14T14:47:11.426660+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631426,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:47:11.376Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"responses\":[]}"} 2025-03-14T14:47:11.426679+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631426,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}"} 2025-03-14T14:47:11.426715+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631426,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}"} 2025-03-14T14:47:11.426891+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631426,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-incident-to-cis-response event received"} 2025-03-14T14:47:11.430891+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631430,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"IncidentToCiAuditEventProcessor.processIncidentToCiEvent (src/kafka/processor/audit/incidentToCIEventProcessor.ts:45:12)","msg":"Adding event INCIDENT_TO_CI_UPDATED for c3491190-f157-4c72-8db8-2885f47aaefa - {\"incidentToCIs\":[]}"} 2025-03-14T14:47:11.431013+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963631426,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:47:11.431023+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631430,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user {\"email\":\"kzsibrek@salesforce.com\",\"name\":\"Krisztian Zsibrek\",\"slackUserId\":\"WV8TM5WP5\",\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"gusUserId\":\"005B0000006BPsrIAG\"}"} 2025-03-14T14:47:11.463555+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631463,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:47:11.465523+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631465,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:47:11.465723+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631465,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:47:11.467415+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631467,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:47:11.481249+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631481,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:47:11.481313+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631463,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T14:47:11.481313+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963631481,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-rest-audit'"} 2025-03-14T14:47:11.481316+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631481,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:47:11.376Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"responses\":[],\"cis\":[]}"} 2025-03-14T14:47:11.481344+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631481,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}"} 2025-03-14T14:47:11.481362+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631481,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}"} 2025-03-14T14:47:11.481546+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631481,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-incident-to-cis-export-success event received"} 2025-03-14T14:47:11.481655+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631481,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-incident-to-cis-export-success schema, filtered out"} 2025-03-14T14:47:11.590222+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631589,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:47:11.590355+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631590,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:47:11.591614+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631591,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:47:11.593053+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631592,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:47:11.594259+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963631594,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:47:25.016320+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963645016,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:47:25.016629+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963645016,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-roles-updated' for consumer group='icc-rest-audit'"} 2025-03-14T14:47:25.016674+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963645016,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:47:24.465Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:47:17.861Z\"},\"eventObj\":{\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}]},\"changes\":{\"IncidentCommander\":[{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"}],\"IncidentCommunicationsOfficer\":[null,{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"}]},\"requestId\":\"2dtkcj-u4yrnb-ld95hd-e2thk-1741963644069\",\"client\":\"icc-ui\"}"} 2025-03-14T14:47:25.016675+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963645016,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-roles-updated\"}}"} 2025-03-14T14:47:25.016722+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963645016,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-roles-updated\"}}"} 2025-03-14T14:47:25.016943+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963645016,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-roles-updated event received"} 2025-03-14T14:47:25.017022+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963645016,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-roles-updated schema, filtered out"} 2025-03-14T14:47:25.743311+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963645016,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:47:25.743315+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963645743,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T14:47:25.743539+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963645743,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:47:25.745081+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963645744,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:47:25.745233+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963645745,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:47:25.746277+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963645746,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:47:25.850464+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963645850,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:47:25.850615+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963645850,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:47:25.851831+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963645851,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:47:25.852927+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963645852,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:47:25.854012+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963645853,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:47:25.858344+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963645858,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":144.773382,\"method\":\"GET\",\"path\":\"/api/v1/incidents/c3491190-f157-4c72-8db8-2885f47aaefa?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T14:47:25.859705+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963645859,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":801,"method":"GET","url":"/api/v1/incidents/c3491190-f157-4c72-8db8-2885f47aaefa?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13382},"res":{"statusCode":200,"headers":"***"},"responseTime":145,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T14:47:41.902127+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963661901,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:47:41.902179+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963649540,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T14:47:41.902180+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963661902,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-rest-audit'"} 2025-03-14T14:47:41.902192+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963661902,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:47:41.850Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"1a48e7c8-a422-48eb-bde1-a5efcd89cfdd\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"InProgress\"}},\"client\":\"icc-rest\"}"} 2025-03-14T14:47:41.902221+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963661902,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T14:47:41.902248+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963661902,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T14:47:41.902466+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963661902,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: bullmq-job-completed event received"} 2025-03-14T14:47:41.902562+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963661902,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route bullmq-job-completed schema, filtered out"} 2025-03-14T14:47:41.993910+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963661993,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:47:41.993986+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963661902,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:47:41.993988+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963661993,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-rest-audit'"} 2025-03-14T14:47:41.994005+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963661993,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:47:41.942Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"1a48e7c8-a422-48eb-bde1-a5efcd89cfdd\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"InProgress\"},\"reminderData\":{\"id\":\"1a48e7c8-a422-48eb-bde1-a5efcd89cfdd\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:47:11.819Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HTQWFF8T\"}}"} 2025-03-14T14:47:41.994021+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963661993,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T14:47:41.994053+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963661994,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T14:47:41.994208+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963661994,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-reminder-triggered event received"} 2025-03-14T14:47:42.003856+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963661994,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:47:42.003857+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963662003,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":" Handle process event icc-reminder-triggered in ReminderEventProcessor for payload : {\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"1a48e7c8-a422-48eb-bde1-a5efcd89cfdd\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"InProgress\"},\"reminderData\":{\"id\":\"1a48e7c8-a422-48eb-bde1-a5efcd89cfdd\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:47:11.819Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HTQWFF8T\"}"} 2025-03-14T14:47:42.003858+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963662003,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Reminder triggered for incident c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:47:42.003859+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963662003,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Adding reminder event for c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:47:42.035547+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963662003,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T14:47:42.035548+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963662035,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T14:47:42.036380+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963662035,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:47:42.038329+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963662038,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:47:42.038497+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963662038,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:47:42.039519+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963662039,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:47:42.158465+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963662158,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:47:42.158634+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963662158,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:47:42.159952+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963662159,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:47:42.161260+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963662161,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:47:42.162597+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963662162,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:48:00.841887+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963676305,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:48:00.841893+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963680841,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.8162659999999999,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-14T14:48:00.842522+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963680842,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":802,"method":"GET","url":"/alive","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":58176},"res":{"statusCode":200,"headers":"***"},"responseTime":1,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T14:48:02.306144+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963682305,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. 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(src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:48:52.350381+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963732350,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":70.032552,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08HTQWFF8T\",\"statusCode\":200}}"} 2025-03-14T14:48:52.350898+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963732350,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":805,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08HTQWFF8T","query":{"slackChannelId":"C08HTQWFF8T"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":61198},"res":{"statusCode":200,"headers":"***"},"responseTime":70,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T14:48:52.528720+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963732350,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:48:52.528722+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963732528,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":23.447595,\"method\":\"GET\",\"path\":\"/api/v1/incidents/c3491190-f157-4c72-8db8-2885f47aaefa/comms/latest\",\"statusCode\":200}}"} 2025-03-14T14:48:52.529274+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963732529,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":806,"method":"GET","url":"/api/v1/incidents/c3491190-f157-4c72-8db8-2885f47aaefa/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":61198},"res":{"statusCode":200,"headers":"***"},"responseTime":24,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T14:49:05.780510+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963745780,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14665809920,\"uptime\":1783489.16,\"totalMem\":16484151296,\"loadavg\":[0.14,0.07,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9876810,\"nice\":3740,\"sys\":1439140,\"idle\":1770095320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10920760,\"nice\":2130,\"sys\":1527950,\"idle\":1768959150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10964660,\"nice\":4210,\"sys\":1497890,\"idle\":1769000370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11227770,\"nice\":3250,\"sys\":1524110,\"idle\":1768159370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11731940,\"nice\":2590,\"sys\":1502290,\"idle\":1768368300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11318880,\"nice\":3170,\"sys\":1518670,\"idle\":1768432610,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11117320,\"nice\":3950,\"sys\":1509710,\"idle\":1768852490,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10913080,\"nice\":3360,\"sys\":1501580,\"idle\":1768956020,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":5994,\"sum\":59633}}}"} 2025-03-14T14:49:05.780566+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963745780,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:50:02.155459+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963746976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:50:02.155465+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963802155,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":20.926745999999998,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T14:50:02.156052+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963802155,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":807,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":12648},"res":{"statusCode":200,"headers":"***"},"responseTime":21,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T14:50:12.313440+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963812313,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:50:12.313548+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963812313,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:50:12.315268+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963812315,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:50:12.316856+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963812316,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:50:12.318000+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963812317,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:50:12.345656+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963812345,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:50:12.345760+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963812103,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:50:12.345761+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963812345,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-scheduled-activity-executed' for consumer group='icc-rest-audit'"} 2025-03-14T14:50:12.345762+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963812345,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:50:12.294Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"type\":\"PAGE\",\"message\":\"Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\nPlease join the Voice Bridge and Slack Channel\",\"audience\":[{\"id\":\"PLSMU0R\",\"name\":\"CIC Comms - Trust Assistance\",\"status\":\"active\"}],\"offsetUnit\":\"m\",\"isRecurring\":false,\"offsetValue\":3,\"inheritedFromTeamConfig\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\"}},\"conditions\":{\"all\":[{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"servicesImpacted\",\"value\":[\"Core 1P\",\"Foundations\",\"Core Live on Falcon\"],\"errors\":{},\"operator\":\"arrayContainsArray\"}]},\"id\":\"067f10c4-62da-4a7a-9724-1dabfce98934\",\"slackChannelId\":\"C08HTQWFF8T\"},\"client\":\"icc-rule-engine\"}"} 2025-03-14T14:50:12.345778+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963812345,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-executed\"}}"} 2025-03-14T14:50:12.345809+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963812345,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-executed\"}}"} 2025-03-14T14:50:12.346035+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963812345,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-scheduled-activity-executed event received"} 2025-03-14T14:50:12.346177+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963812346,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-scheduled-activity-executed schema, filtered out"} 2025-03-14T14:50:12.544242+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963812544,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:50:12.544595+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963812345,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:50:12.544596+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741963812544,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-rest-audit'"} 2025-03-14T14:50:12.544678+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963812544,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:50:12.534Z\",\"user\":{\"id\":\"9f4c01ec-7d46-47d3-a3a2-2913983c8783\",\"email\":\"incidentcommandcenter@salesforce.com\",\"active\":true,\"name\":\"IncidentCommandCenter\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HtZbYAK\",\"slackUserId\":\"NOT_FOUND_SFDC\",\"createdBy\":\"sam.anderson@salesforce.com\",\"modifiedBy\":\"sam.anderson@salesforce.com\",\"createdAt\":\"2023-02-03T22:47:36.603Z\",\"modifiedAt\":\"2023-02-03T22:47:36.603Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:48:02.022Z\"},\"eventObj\":{\"id\":\"70f2d2f7-74e0-4b24-8bb6-38d8e6029db2\",\"serviceId\":\"PLSMU0R\",\"serviceName\":\"CIC Comms - Trust Assistance\",\"serviceLink\":\"https://salesforce.pagerduty.com/service-directory/PLSMU0R\",\"responderName\":\"JB Maher\",\"responderId\":\"PDPB0WI\",\"responderLink\":\"https://salesforce.pagerduty.com/users/PDPB0WI\",\"incidentNumber\":\"14010538\",\"incidentTitle\":\"Incident: Email as a Service Performance degradation\",\"incidentDetails\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Email as a Service Performance degradation\\nSeverity: Sev1\\nSlack Channel: #icc-73024826\\nBridge URL: https://meet.google.com/pjd-dhuc-ufx\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\\nAdditional Details: Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\nPlease join the Voice Bridge and Slack Channel\",\"incidentLink\":\"https://salesforce.pagerduty.com/incidents/Q3N8BO362D1MYN\",\"success\":true,\"pageTimestamp\":\"2025-03-14T14:50:12.471Z\",\"pdData\":{\"incident\":{\"incident_number\":14010538,\"title\":\"Incident: Email as a Service Performance degradation\",\"description\":\"Incident: Email as a Service Performance degradation\",\"created_at\":\"2025-03-14T14:50:12Z\",\"updated_at\":\"2025-03-14T14:50:12Z\",\"status\":\"triggered\",\"incident_key\":\"75e42c74c5f949bba78c10cf8146ca4e\",\"service\":{\"id\":\"PLSMU0R\",\"type\":\"service_reference\",\"summary\":\"CIC Comms - Trust Assistance\",\"self\":\"https://api.pagerduty.com/services/PLSMU0R\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PLSMU0R\"},\"assignments\":[{\"at\":\"2025-03-14T14:50:12Z\",\"assignee\":{\"id\":\"PDPB0WI\",\"type\":\"user_reference\",\"summary\":\"JB Maher\",\"self\":\"https://api.pagerduty.com/users/PDPB0WI\",\"html_url\":\"https://salesforce.pagerduty.com/users/PDPB0WI\"}}],\"assigned_via\":\"escalation_policy\",\"last_status_change_at\":\"2025-03-14T14:50:12Z\",\"resolved_at\":null,\"first_trigger_log_entry\":{\"id\":\"R2VO5DS3AVOV16Z1KMWIBSV22O\",\"type\":\"trigger_log_entry_reference\",\"summary\":\"Triggered through the website.\",\"self\":\"https://api.pagerduty.com/log_entries/R2VO5DS3AVOV16Z1KMWIBSV22O\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q3N8BO362D1MYN/log_entries/R2VO5DS3AVOV16Z1KMWIBSV22O\"},\"alert_counts\":{\"all\":0,\"triggered\":0,\"resolved\":0},\"is_mergeable\":true,\"incident_type\":{\"name\":\"incident_default\"},\"escalation_policy\":{\"id\":\"PQF6ZR5\",\"type\":\"escalation_policy_reference\",\"summary\":\"CIC Comms - Trust - EP\",\"self\":\"https://api.pagerduty.com/escalation_policies/PQF6ZR5\",\"html_url\":\"https://salesforce.pagerduty.com/escalation_policies/PQF6ZR5\"},\"teams\":[{\"id\":\"PJ5CMM3\",\"type\":\"team_reference\",\"summary\":\"CIC Communications\",\"self\":\"https://api.pagerduty.com/teams/PJ5CMM3\",\"html_url\":\"https://salesforce.pagerduty.com/teams/PJ5CMM3\"}],\"impacted_services\":[{\"id\":\"PLSMU0R\",\"type\":\"service_reference\",\"summary\":\"CIC Comms - Trust Assistance\",\"self\":\"https://api.pagerduty.com/services/PLSMU0R\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PLSMU0R\"}],\"pending_actions\":[{\"type\":\"escalate\",\"at\":\"2025-03-14T14:55:12Z\"}],\"acknowledgements\":[],\"basic_alert_grouping\":null,\"alert_grouping\":null,\"last_status_change_by\":{\"id\":\"PLSMU0R\",\"type\":\"service_reference\",\"summary\":\"CIC Comms - Trust Assistance\",\"self\":\"https://api.pagerduty.com/services/PLSMU0R\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PLSMU0R\"},\"priority\":null,\"incidents_responders\":[],\"responder_requests\":[],\"subscriber_requests\":[],\"urgency\":\"high\",\"id\":\"Q3N8BO362D1MYN\",\"type\":\"incident\",\"summary\":\"[#14010538] Incident: Email as a Service Performance degradation\",\"self\":\"https://api.pagerduty.com/incidents/Q3N8BO362D1MYN\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q3N8BO362D1MYN\",\"body\":{\"details\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Email as a Service Performance degradation\\nSeverity: Sev1\\nSlack Channel: #icc-73024826\\nBridge URL: https://meet.google.com/pjd-dhuc-ufx\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\\nAdditional Details: Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\nPlease join the Voice Bridge and Slack Channel\"}}},\"responderEmail\":\"jb.maher@salesforce.com\"}}"} 2025-03-14T14:50:12.544678+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741963812544,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric 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event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:58:51.026171+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964331026,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":21.466806,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":304}}"} 2025-03-14T14:58:51.026705+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741964331026,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":824,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":38442},"res":{"statusCode":304,"headers":"***"},"responseTime":21,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T14:58:51.199381+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964331199,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:58:51.199660+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741964331026,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:58:51.199662+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741964331199,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-rest-audit'"} 2025-03-14T14:58:51.199711+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964331199,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:58:51.188Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:48:02.022Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"ol6e3j-6sqfa4-x97mdr-nl2ca-1741964330354\",\"client\":\"icc-ui\"}"} 2025-03-14T14:58:51.199711+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964331199,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T14:58:51.199749+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964331199,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T14:58:51.199949+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964331199,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-usd-resource-deleted event received"} 2025-03-14T14:58:51.200051+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964331199,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-usd-resource-deleted schema, filtered out"} 2025-03-14T14:58:51.221987+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964331221,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:58:51.222211+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741964331199,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:58:51.222212+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741964331222,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-rest-audit'"} 2025-03-14T14:58:51.222251+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964331222,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:58:51.212Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:48:02.022Z\"},\"eventObj\":[],\"requestId\":\"ol6e3j-6sqfa4-x97mdr-nl2ca-1741964330354\",\"client\":\"icc-ui\"}"} 2025-03-14T14:58:51.222252+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964331222,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T14:58:51.222283+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964331222,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T14:58:51.222457+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964331222,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-usd-resource-created event received"} 2025-03-14T14:58:51.222559+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964331222,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-usd-resource-created schema, filtered out"} 2025-03-14T14:58:51.274051+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964331273,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:58:51.274109+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741964331222,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:58:51.274110+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741964331274,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-rest-audit'"} 2025-03-14T14:58:51.274116+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964331274,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:58:51.222Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"responses\":[]}"} 2025-03-14T14:58:51.274147+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964331274,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T14:58:51.274167+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964331274,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T14:58:51.274357+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964331274,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-usd-resource-response event received"} 2025-03-14T14:58:51.274993+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964331274,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceEventProcessor.processEvent (src/kafka/processor/iccRest/usdResourceEventProcessor.ts:22:12)","msg":"[UsdResourceEventProcessor] Handle process event icc-usd-resource-response for payload {\"createdAt\":\"2025-03-14T14:58:51.222Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"responses\":[]}"} 2025-03-14T14:58:51.275212+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964331274,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:369:16)","msg":"[asyncHandler.handleUsdResourcePatched] update for c3491190-f157-4c72-8db8-2885f47aaefa - {\"createdAt\":\"2025-03-14T14:58:51.222Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"responses\":[]}"} 2025-03-14T14:58:51.275374+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964331275,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:58:56.281041+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964336280,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:58:56.281130+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741964332551,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:58:56.281132+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741964336281,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest-audit'"} 2025-03-14T14:58:56.281136+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964336281,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:58:56.178Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"name\":\"Maeve Coleman\",\"email\":\"maeve.coleman@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtHdKYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T14:58:56.178Z\",\"recordId\":\"500EE00001TtHdKYAV\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseNumber\":\"73024826\"},\"changes\":{}}"} 2025-03-14T14:58:56.281159+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964336281,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T14:58:56.281206+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964336281,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T14:58:56.281431+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964336281,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-gus-response event received"} 2025-03-14T14:58:56.282038+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741964336281,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T14:58:56.282039+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964336281,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T14:58:56.308721+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964336308,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:58:56.310598+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964336310,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:58:56.310770+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964336310,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:58:56.311924+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964336311,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:58:56.434114+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964336433,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:58:56.434393+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964336434,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:58:56.435959+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964336435,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T14:58:56.437574+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964336437,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T14:58:56.438684+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964336438,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T15:03:52.581476+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741964586976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:03:52.581482+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741964632581,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T15:04:04.246253+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741964644061,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:04:04.246258+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964644246,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":27.107906,\"method\":\"GET\",\"path\":\"/api/v1/incidents/c3491190-f157-4c72-8db8-2885f47aaefa/comms/latest\",\"statusCode\":200}}"} 2025-03-14T15:04:04.246839+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741964644246,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":831,"method":"GET","url":"/api/v1/incidents/c3491190-f157-4c72-8db8-2885f47aaefa/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":58632},"res":{"statusCode":200,"headers":"***"},"responseTime":27,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T15:04:06.976534+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741964644246,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:04:06.976538+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964646976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14623952896,\"uptime\":1784390.36,\"totalMem\":16484151296,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9880340,\"nice\":3740,\"sys\":1439740,\"idle\":1770991670,\"irq\":0}},{\"model\":\"Intel(R) 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741964697769,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:04:57.772981+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964697772,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":6.61158,\"method\":\"GET\",\"path\":\"/api/v1/users/slack/WHY2W0N73\",\"statusCode\":200}}"} 2025-03-14T15:04:57.773432+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] 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2025-03-14T15:04:57.777690+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964697777,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":3.258283,\"method\":\"GET\",\"path\":\"/api/v1/users/slack/U03106PB71U\",\"statusCode\":200}}"} 2025-03-14T15:04:57.778119+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741964697777,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":839,"method":"GET","url":"/api/v1/users/slack/U03106PB71U","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":34660},"res":{"statusCode":200,"headers":"***"},"responseTime":3,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T15:04:59.917864+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964699917,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: df21ce84-01b4-4446-88ae-963a3a99bc3a"} 2025-03-14T15:04:59.918059+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964699388,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T15:04:59.918060+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741964699918,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='icc-rest-audit'"} 2025-03-14T15:04:59.918094+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964699918,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T15:04:59.909Z\",\"incident\":{\"id\":\"df21ce84-01b4-4446-88ae-963a3a99bc3a\",\"slackChannel\":{\"id\":\"C08HR8YSXT6\",\"name\":\"icc-72993953\"},\"subject\":\"Some topics in noncore splunk are experiencing lag\",\"description\":\"High backlog in Splunk noncore-prod-logs-queue-1 due to sudden burst of logs from bigdata topics from ia4 and ia5 datacenter.\",\"detectedTime\":\"2025-03-13T17:04:00.000Z\",\"severity\":\"Sev4\",\"status\":\"Closed\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/C01M4H11M6V/p1741879369182939\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-13T20:00:00.000Z\",\"impactEndTime\":\"2025-03-14T09:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/qim-vucq-dgg\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Other\",\"createdAt\":\"2025-03-13T17:04:02.607Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000Jy6vIAC\",\"detectedByServiceOwner\":false,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Need to fill by Hbase scale sor team.\",\"customerExperience\":\"Splunk service got impacted as Splunk was not able to keep with this inorganic volume burst and so splunk customer were observing lags in ingesting datas..\",\"immediateResolution\":\"BigData sor team has reverted the change which cause this burst. \\n\\nHbase sor team - Please fill if you did anything else to remediate.\",\"aarQuestions\":\"Hbase sor team\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"Data Management - Backup\",\"closedBy\":{\"id\":\"b54245b9-80a3-486c-b35e-4504ea26000c\",\"email\":\"aniketkumar@salesforce.com\",\"active\":true,\"name\":\"Aniket Kumar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006LxAxIAK\",\"slackUserId\":\"W015TA45Y79\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T15:39:05.621Z\",\"modifiedAt\":\"2023-04-20T15:39:05.621Z\"},\"incidentId\":\"df21ce84-01b4-4446-88ae-963a3a99bc3a\",\"createdBy\":{\"id\":\"b54245b9-80a3-486c-b35e-4504ea26000c\",\"email\":\"aniketkumar@salesforce.com\",\"active\":true,\"name\":\"Aniket Kumar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006LxAxIAK\",\"slackUserId\":\"W015TA45Y79\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T15:39:05.621Z\",\"modifiedAt\":\"2023-04-20T15:39:05.621Z\"},\"modifiedBy\":{\"id\":\"b54245b9-80a3-486c-b35e-4504ea26000c\",\"email\":\"aniketkumar@salesforce.com\",\"active\":true,\"name\":\"Aniket Kumar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006LxAxIAK\",\"slackUserId\":\"W015TA45Y79\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T15:39:05.621Z\",\"modifiedAt\":\"2023-04-20T15:39:05.621Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T15:04:53.800Z\",\"modifiedAt\":\"2025-03-14T15:04:53.800Z\",\"id\":\"f955fe9c-3184-4d74-8f77-6ca5bcbddc7b\"},\"scrumTeamId\":\"a00B0000000waNfIAI\",\"team\":\"Log Analytics Scrum Team\",\"caseNumber\":\"72993953\",\"caseRecordId\":\"500EE00001TqlT8YAJ\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/lCveAik4cPBH\",\"engagedAt\":\"2025-03-13T17:04:36.271Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T10:09:35.761Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/lCveAik4cPBH\"}}"} 2025-03-14T15:04:59.918101+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964699918,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"} 2025-03-14T15:04:59.918143+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964699918,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"} 2025-03-14T15:05:04.810150+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964704809,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: df21ce84-01b4-4446-88ae-963a3a99bc3a"} 2025-03-14T15:05:04.810242+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741964700309,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:05:04.810247+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741964704810,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-prb-number-updated' for consumer group='icc-rest-audit'"} 2025-03-14T15:05:04.810256+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964704810,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T15:05:04.423Z\",\"user\":{\"id\":\"b54245b9-80a3-486c-b35e-4504ea26000c\",\"gusUserId\":\"005B0000006LxAxIAK\",\"slackUserId\":\"W015TA45Y79\",\"name\":\"Aniket Kumar\",\"email\":\"aniketkumar@salesforce.com\"},\"incident\":{\"id\":\"df21ce84-01b4-4446-88ae-963a3a99bc3a\",\"slackChannel\":{\"id\":\"C08HR8YSXT6\",\"name\":\"\"},\"caseRecordId\":\"df21ce84-01b4-4446-88ae-963a3a99bc3a\",\"prbNumber\":{\"sfid\":\"a4QEE00000067V32AI\",\"valid\":true,\"gusIdentifier\":\"PRB-0027101\",\"value\":\"PRB-0027101\",\"createdByIcc\":true,\"workItems\":[{\"id\":\"a07EE00002B4zUgYAJ\",\"success\":true}]}},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T15:05:04.423Z\",\"recordId\":\"df21ce84-01b4-4446-88ae-963a3a99bc3a\",\"incidentId\":\"df21ce84-01b4-4446-88ae-963a3a99bc3a\",\"caseNumber\":\"\"}}"} 2025-03-14T15:05:04.810269+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964704810,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-prb-number-updated\"}}"} 2025-03-14T15:05:04.810308+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964704810,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-prb-number-updated\"}}"} 2025-03-14T15:05:04.810528+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964704810,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-prb-number-updated event received"} 2025-03-14T15:05:04.811451+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741964704810,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:05:04.811452+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964704811,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T15:05:04.835072+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964704834,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId df21ce84-01b4-4446-88ae-963a3a99bc3a"} 2025-03-14T15:05:04.836794+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964704836,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId df21ce84-01b4-4446-88ae-963a3a99bc3a - [{\"createdAt\":\"2025-03-14T15:05:04.810Z\",\"modifiedAt\":\"2025-03-14T15:05:04.810Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"35fcdb02-3e12-424a-8d2b-287819968106\",\"prbNumber\":\"PRB-0027101\",\"incidentId\":\"df21ce84-01b4-4446-88ae-963a3a99bc3a\",\"valid\":true,\"sfid\":\"a4QEE00000067V32AI\"}]"} 2025-03-14T15:05:04.836997+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964704836,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId df21ce84-01b4-4446-88ae-963a3a99bc3a"} 2025-03-14T15:05:04.838014+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964704837,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId df21ce84-01b4-4446-88ae-963a3a99bc3a - []"} 2025-03-14T15:05:04.930775+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964704930,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId df21ce84-01b4-4446-88ae-963a3a99bc3a"} 2025-03-14T15:05:04.930950+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964704930,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId df21ce84-01b4-4446-88ae-963a3a99bc3a"} 2025-03-14T15:05:04.932097+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964704931,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId df21ce84-01b4-4446-88ae-963a3a99bc3a - []"} 2025-03-14T15:05:04.933210+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964704932,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId df21ce84-01b4-4446-88ae-963a3a99bc3a"} 2025-03-14T15:05:04.934211+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964704934,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId df21ce84-01b4-4446-88ae-963a3a99bc3a - []"} 2025-03-14T15:05:06.976529+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964704834,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T15:05:06.976532+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741964706976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14648709120,\"uptime\":1784450.36,\"totalMem\":16484151296,\"loadavg\":[0.11,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9880640,\"nice\":3740,\"sys\":1439760,\"idle\":1771051290,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10925780,\"nice\":2130,\"sys\":1528610,\"idle\":1769914110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10968830,\"nice\":4210,\"sys\":1498500,\"idle\":1769955770,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11233330,\"nice\":3250,\"sys\":1524880,\"idle\":1769113400,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11737380,\"nice\":2590,\"sys\":1503090,\"idle\":1769322720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11323450,\"nice\":3170,\"sys\":1519270,\"idle\":1769387350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11121360,\"nice\":3950,\"sys\":1510410,\"idle\":1769807710,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10916590,\"nice\":3360,\"sys\":1502310,\"idle\":1769912110,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6193,\"sum\":59551}}}"} 2025-03-14T15:10:06.976523+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741964993305,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Redis client ready"} 2025-03-14T15:10:06.976526+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965006976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14664216576,\"uptime\":1784750.36,\"totalMem\":16484151296,\"loadavg\":[0.07,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9881730,\"nice\":3740,\"sys\":1439930,\"idle\":1771349720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10927100,\"nice\":2130,\"sys\":1528820,\"idle\":1770212240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10970170,\"nice\":4210,\"sys\":1498730,\"idle\":1770254090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11235010,\"nice\":3250,\"sys\":1525040,\"idle\":1769411250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11738800,\"nice\":2590,\"sys\":1503310,\"idle\":1769620640,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11324890,\"nice\":3170,\"sys\":1519500,\"idle\":1769685650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11122620,\"nice\":3950,\"sys\":1510650,\"idle\":1770105840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10917580,\"nice\":3360,\"sys\":1502520,\"idle\":1770210590,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6104,\"sum\":59597}}}"} 2025-03-14T15:13:05.780525+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965185780,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14657581056,\"uptime\":1784929.16,\"totalMem\":16484151296,\"loadavg\":[0.08,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9882230,\"nice\":3740,\"sys\":1440060,\"idle\":1771527580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10927790,\"nice\":2130,\"sys\":1528880,\"idle\":1770390030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10971260,\"nice\":4210,\"sys\":1498900,\"idle\":1770431700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11235740,\"nice\":3250,\"sys\":1525160,\"idle\":1769588780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11739870,\"nice\":2590,\"sys\":1503430,\"idle\":1769798230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11325380,\"nice\":3170,\"sys\":1519590,\"idle\":1769863740,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11123530,\"nice\":3950,\"sys\":1510780,\"idle\":1770283570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10918730,\"nice\":3360,\"sys\":1502640,\"idle\":1770388210,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6004,\"sum\":59633}}}"} 2025-03-14T15:13:05.780599+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741965185780,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:14:05.780517+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965245780,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14656069632,\"uptime\":1784989.16,\"totalMem\":16484151296,\"loadavg\":[0.08,0.05,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9882460,\"nice\":3740,\"sys\":1440100,\"idle\":1771587260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10928170,\"nice\":2130,\"sys\":1528950,\"idle\":1770449700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10971400,\"nice\":4210,\"sys\":1498950,\"idle\":1770491370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11236170,\"nice\":3250,\"sys\":1525220,\"idle\":1769648350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11740100,\"nice\":2590,\"sys\":1503460,\"idle\":1769857760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11325580,\"nice\":3170,\"sys\":1519630,\"idle\":1769923460,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11123860,\"nice\":3950,\"sys\":1510840,\"idle\":1770343190,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10918880,\"nice\":3360,\"sys\":1502700,\"idle\":1770447930,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":5991,\"sum\":59632}}}"} 2025-03-14T15:14:05.780583+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741965245780,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:16:05.780512+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965365780,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14656303104,\"uptime\":1785109.16,\"totalMem\":16484151296,\"loadavg\":[0.05,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9883010,\"nice\":3740,\"sys\":1440170,\"idle\":1771706590,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10928460,\"nice\":2130,\"sys\":1529010,\"idle\":1770569110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10971790,\"nice\":4210,\"sys\":1499050,\"idle\":1770610720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11236750,\"nice\":3250,\"sys\":1525280,\"idle\":1769767540,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11740560,\"nice\":2590,\"sys\":1503560,\"idle\":1769977030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11326040,\"nice\":3170,\"sys\":1519770,\"idle\":1770042860,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11124550,\"nice\":3950,\"sys\":1510930,\"idle\":1770462310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10919340,\"nice\":3360,\"sys\":1502780,\"idle\":1770567210,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":5990,\"sum\":59634}}}"} 2025-03-14T15:16:05.780590+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741965365780,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:17:03.933513+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741965366976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:17:03.933516+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965423933,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T15:17:03.933743+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965423933,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T15:17:03.935624+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965423935,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T15:17:03.935803+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965423935,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T15:17:03.937293+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965423937,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T15:17:04.079277+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965424079,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T15:17:04.079452+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965424079,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T15:17:04.081162+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965424080,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T15:17:04.082728+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965424082,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T15:17:04.084120+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965424083,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T15:17:04.089745+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965424089,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":212.09769899999998,\"method\":\"GET\",\"path\":\"/api/v1/incidents/c3491190-f157-4c72-8db8-2885f47aaefa?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T15:17:04.091568+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741965424091,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":867,"method":"GET","url":"/api/v1/incidents/c3491190-f157-4c72-8db8-2885f47aaefa?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":65092},"res":{"statusCode":200,"headers":"***"},"responseTime":213,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T15:17:12.374193+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965432373,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T15:17:12.374276+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741965426976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:17:12.374277+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741965432374,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-rest-audit'"} 2025-03-14T15:17:12.374278+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965432374,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T15:17:11.868Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"10f810fd-14b7-481c-be23-97c6dd3bb460\",\"message\":\"This an auto page is for SR Exec:\\n\\n{{team}} is running a {{severity}} Incident on the following voice bridge: {{bridge}}\\n\\nSlack Channel - {{slackChannel}}\\nCurrent Status - {{status}}\\nGUS Case Number - {{case}} \",\"additionalInfo\":{\"rule\":{\"name\":\"Escalate - SR Exec - Sev1 Incident\",\"type\":null}}},\"client\":\"icc-rest\"}"} 2025-03-14T15:17:12.374320+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965432374,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T15:17:12.374347+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965432374,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T15:17:12.374600+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965432374,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: bullmq-job-completed event received"} 2025-03-14T15:17:12.374713+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965432374,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route bullmq-job-completed schema, filtered out"} 2025-03-14T15:17:12.374882+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965432374,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T15:17:12.375117+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741965432374,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:17:12.375117+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741965432375,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-rest-audit'"} 2025-03-14T15:17:12.375143+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965432375,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T15:17:12.078Z\",\"user\":{\"id\":\"9f4c01ec-7d46-47d3-a3a2-2913983c8783\",\"email\":\"incidentcommandcenter@salesforce.com\",\"active\":true,\"name\":\"IncidentCommandCenter\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HtZbYAK\",\"slackUserId\":\"NOT_FOUND_SFDC\",\"createdBy\":\"sam.anderson@salesforce.com\",\"modifiedBy\":\"sam.anderson@salesforce.com\",\"createdAt\":\"2023-02-03T22:47:36.603Z\",\"modifiedAt\":\"2023-02-03T22:47:36.603Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\"},\"eventObj\":{\"ok\":true,\"id\":\"9f18d794-4319-46be-945e-17f87324a60c\",\"serviceId\":\"PRJRDHQ\",\"serviceName\":\"SR Exec\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Email as a Service Performance degradation\\nSeverity: Sev1\\nSlack Channel: #icc-73024826\\nBridge URL: https://meet.google.com/pjd-dhuc-ufx\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\\nAdditional Details: This an auto page is for SR Exec:\\n\\nSite Reliability is running a Sev1 Incident on the following voice bridge: https://meet.google.com/pjd-dhuc-ufx\\n\\nSlack Channel - icc-73024826\\nCurrent Status - In Progress\\nGUS Case Number - 73024826 \",\"additionalInfo\":{\"rule\":{\"name\":\"Escalate - SR Exec - Sev1 Incident\"}},\"incidentSubject\":\"Email as a Service Performance degradation\",\"incidentDescription\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\"},\"client\":\"icc-rule-engine\"}"} 2025-03-14T15:17:12.375153+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965432375,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"} 2025-03-14T15:17:12.375194+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965432375,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"} 2025-03-14T15:17:12.375384+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965432375,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-page-request event received"} 2025-03-14T15:17:12.376019+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965432375,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-page-request schema, filtered out"} 2025-03-14T15:17:12.376167+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965432376,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T15:17:12.376322+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741965432375,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:17:12.376323+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741965432376,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-scheduled-activity-executed' for consumer group='icc-rest-audit'"} 2025-03-14T15:17:12.376324+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965432376,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T15:17:12.229Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"type\":\"PAGE\",\"message\":\"This an auto page is for SR Exec:\\n\\nSite Reliability is running a Sev1 Incident on the following voice bridge: https://meet.google.com/pjd-dhuc-ufx\\n\\nSlack Channel - icc-73024826\\nCurrent Status - In Progress\\nGUS Case Number - 73024826 \",\"audience\":[{\"id\":\"PRJRDHQ\",\"name\":\"SR Exec\",\"status\":\"active\"}],\"offsetUnit\":\"m\",\"isRecurring\":false,\"offsetValue\":30,\"inheritedFromTeamConfig\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"additionalInfo\":{\"rule\":{\"name\":\"Escalate - SR Exec - Sev1 Incident\"}},\"conditions\":{\"all\":[{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"}]},\"id\":\"10f810fd-14b7-481c-be23-97c6dd3bb460\",\"slackChannelId\":\"C08HTQWFF8T\"},\"client\":\"icc-rule-engine\"}"} 2025-03-14T15:17:12.376353+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965432376,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-executed\"}}"} 2025-03-14T15:17:12.376387+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965432376,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-executed\"}}"} 2025-03-14T15:17:12.376568+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965432376,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-scheduled-activity-executed event received"} 2025-03-14T15:17:12.376677+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965432376,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-scheduled-activity-executed schema, filtered out"} 2025-03-14T15:17:12.761143+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965432760,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T15:17:12.761540+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741965432376,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:17:12.761540+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741965432761,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-rest-audit'"} 2025-03-14T15:17:12.761635+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965432761,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T15:17:12.751Z\",\"user\":{\"id\":\"9f4c01ec-7d46-47d3-a3a2-2913983c8783\",\"email\":\"incidentcommandcenter@salesforce.com\",\"active\":true,\"name\":\"IncidentCommandCenter\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HtZbYAK\",\"slackUserId\":\"NOT_FOUND_SFDC\",\"createdBy\":\"sam.anderson@salesforce.com\",\"modifiedBy\":\"sam.anderson@salesforce.com\",\"createdAt\":\"2023-02-03T22:47:36.603Z\",\"modifiedAt\":\"2023-02-03T22:47:36.603Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\"},\"eventObj\":{\"id\":\"9f18d794-4319-46be-945e-17f87324a60c\",\"serviceId\":\"PRJRDHQ\",\"serviceName\":\"SR Exec\",\"serviceLink\":\"https://salesforce.pagerduty.com/service-directory/PRJRDHQ\",\"responderName\":\"Martin Pegman\",\"responderId\":\"PRMSR0D\",\"responderLink\":\"https://salesforce.pagerduty.com/users/PRMSR0D\",\"incidentNumber\":\"14010773\",\"incidentTitle\":\"Incident: Email as a Service Performance degradation\",\"incidentDetails\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Email as a Service Performance degradation\\nSeverity: Sev1\\nSlack Channel: #icc-73024826\\nBridge URL: https://meet.google.com/pjd-dhuc-ufx\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\\nAdditional Details: This an auto page is for SR Exec:\\n\\nSite Reliability is running a Sev1 Incident on the following voice bridge: https://meet.google.com/pjd-dhuc-ufx\\n\\nSlack Channel - icc-73024826\\nCurrent Status - In Progress\\nGUS Case Number - 73024826 \",\"incidentLink\":\"https://salesforce.pagerduty.com/incidents/Q0GUOXR172DK3E\",\"success\":true,\"pageTimestamp\":\"2025-03-14T15:17:12.692Z\",\"pdData\":{\"incident\":{\"incident_number\":14010773,\"title\":\"Incident: Email as a Service Performance degradation\",\"description\":\"Incident: Email as a Service Performance degradation\",\"created_at\":\"2025-03-14T15:17:12Z\",\"updated_at\":\"2025-03-14T15:17:12Z\",\"status\":\"triggered\",\"incident_key\":\"3ade52475a064dfebc1ef051686e4a6d\",\"service\":{\"id\":\"PRJRDHQ\",\"type\":\"service_reference\",\"summary\":\"SR Exec\",\"self\":\"https://api.pagerduty.com/services/PRJRDHQ\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PRJRDHQ\"},\"assignments\":[{\"at\":\"2025-03-14T15:17:12Z\",\"assignee\":{\"id\":\"PRMSR0D\",\"type\":\"user_reference\",\"summary\":\"Martin Pegman\",\"self\":\"https://api.pagerduty.com/users/PRMSR0D\",\"html_url\":\"https://salesforce.pagerduty.com/users/PRMSR0D\"}}],\"assigned_via\":\"escalation_policy\",\"last_status_change_at\":\"2025-03-14T15:17:12Z\",\"resolved_at\":null,\"first_trigger_log_entry\":{\"id\":\"RN2DSE7WRJYK0O38HKTW5ZPE7B\",\"type\":\"trigger_log_entry_reference\",\"summary\":\"Triggered through the website.\",\"self\":\"https://api.pagerduty.com/log_entries/RN2DSE7WRJYK0O38HKTW5ZPE7B\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q0GUOXR172DK3E/log_entries/RN2DSE7WRJYK0O38HKTW5ZPE7B\"},\"alert_counts\":{\"all\":0,\"triggered\":0,\"resolved\":0},\"is_mergeable\":true,\"incident_type\":{\"name\":\"incident_default\"},\"escalation_policy\":{\"id\":\"PUW7VBC\",\"type\":\"escalation_policy_reference\",\"summary\":\"SR Exec\",\"self\":\"https://api.pagerduty.com/escalation_policies/PUW7VBC\",\"html_url\":\"https://salesforce.pagerduty.com/escalation_policies/PUW7VBC\"},\"teams\":[{\"id\":\"PR03K1G\",\"type\":\"team_reference\",\"summary\":\"SR Manager\",\"self\":\"https://api.pagerduty.com/teams/PR03K1G\",\"html_url\":\"https://salesforce.pagerduty.com/teams/PR03K1G\"}],\"impacted_services\":[{\"id\":\"PRJRDHQ\",\"type\":\"service_reference\",\"summary\":\"SR Exec\",\"self\":\"https://api.pagerduty.com/services/PRJRDHQ\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PRJRDHQ\"}],\"pending_actions\":[{\"type\":\"escalate\",\"at\":\"2025-03-14T15:27:12Z\"},{\"type\":\"resolve\",\"at\":\"2025-03-14T19:17:12Z\"}],\"acknowledgements\":[],\"basic_alert_grouping\":null,\"alert_grouping\":null,\"last_status_change_by\":{\"id\":\"PRJRDHQ\",\"type\":\"service_reference\",\"summary\":\"SR Exec\",\"self\":\"https://api.pagerduty.com/services/PRJRDHQ\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PRJRDHQ\"},\"priority\":null,\"incidents_responders\":[],\"responder_requests\":[],\"subscriber_requests\":[],\"urgency\":\"high\",\"id\":\"Q0GUOXR172DK3E\",\"type\":\"incident\",\"summary\":\"[#14010773] Incident: Email as a Service Performance degradation\",\"self\":\"https://api.pagerduty.com/incidents/Q0GUOXR172DK3E\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q0GUOXR172DK3E\",\"body\":{\"details\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Email as a Service Performance degradation\\nSeverity: Sev1\\nSlack Channel: #icc-73024826\\nBridge URL: https://meet.google.com/pjd-dhuc-ufx\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\\nAdditional Details: This an auto page is for SR Exec:\\n\\nSite Reliability is running a Sev1 Incident on the following voice bridge: https://meet.google.com/pjd-dhuc-ufx\\n\\nSlack Channel - icc-73024826\\nCurrent Status - In Progress\\nGUS Case Number - 73024826 \"}}},\"responderEmail\":\"mpegman@salesforce.com\"}}"} 2025-03-14T15:17:12.761635+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965432761,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}"} 2025-03-14T15:17:12.761665+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965432761,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}"} 2025-03-14T15:17:12.761868+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965432761,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-page-response event received"} 2025-03-14T15:17:12.762389+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741965432761,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:17:12.762389+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965432762,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T15:17:12.789483+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965432789,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. 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created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\"},\"eventObj\":{\"users\":[\"U02UBSF8VQS\"]}}"} 2025-03-14T15:17:12.789630+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965432789,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T15:17:12.789664+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965432789,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing 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[]"} 2025-03-14T15:17:12.949119+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965432948,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T15:17:12.949267+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965432949,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T15:17:12.950752+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965432950,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T15:17:12.951840+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965432951,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T15:17:12.952872+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965432952,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T15:17:44.337251+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741965464337,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T15:17:44.338184+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741965464338,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Redis client ready"} 2025-03-14T15:18:00.516804+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741965445838,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:18:00.516811+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965480516,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":1.371197,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-14T15:18:00.517365+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741965480517,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":871,"method":"GET","url":"/alive","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":35582},"res":{"statusCode":200,"headers":"***"},"responseTime":1,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T15:18:05.780495+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965485780,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14652813312,\"uptime\":1785229.16,\"totalMem\":16484151296,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9883860,\"nice\":3740,\"sys\":1440300,\"idle\":1771825690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10928910,\"nice\":2130,\"sys\":1529150,\"idle\":1770688370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10972390,\"nice\":4210,\"sys\":1499130,\"idle\":1770729870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1741965485780,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:18:06.976531+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741965485518,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:18:06.976535+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965486976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14652555264,\"uptime\":1785230.36,\"totalMem\":16484151296,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) 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2025-03-14T15:21:36.238578+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965696238,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T15:21:36.238817+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741965666976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:21:36.238818+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741965696238,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-call-joined' for consumer group='icc-rest-audit'"} 2025-03-14T15:21:36.238858+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965696238,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T15:21:36.230Z\",\"user\":{\"id\":\"f9636da7-65af-4bfb-900d-b9bc4d9c62b1\",\"email\":\"mpegman@salesforce.com\",\"active\":true,\"name\":\"Martin Pegman\",\"firstName\":\"Martin\",\"lastName\":\"Pegman\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000003JZ6nYAG\",\"slackUserId\":\"U02UBSF8VQS\",\"createdBy\":\"mpegman@salesforce.com\",\"modifiedBy\":\"mpegman@salesforce.com\",\"createdAt\":\"2022-04-14T21:04:23.890Z\",\"modifiedAt\":\"2022-04-14T21:04:23.890Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\"},\"eventObj\":{\"serviceName\":\"SR 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2025-03-14T15:23:34.312481+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965814312,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":21.223909,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":304}}"} 2025-03-14T15:23:34.312927+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741965814312,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":878,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":22156},"res":{"statusCode":304,"headers":"***"},"responseTime":21,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T15:24:55.600314+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741965895370,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:24:55.600318+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741965895600,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":24.614186999999998,\"method\":\"GET\",\"path\":\"/api/v1/incidents/c3491190-f157-4c72-8db8-2885f47aaefa/comms/latest\",\"statusCode\":200}}"} 2025-03-14T15:24:55.600760+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741965895600,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":882,"method":"GET","url":"/api/v1/incidents/c3491190-f157-4c72-8db8-2885f47aaefa/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":31534},"res":{"statusCode":200,"headers":"***"},"responseTime":25,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T15:27:46.477666+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741966066477,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T15:27:46.478542+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741966066478,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Redis client ready"} 2025-03-14T15:30:05.784506+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741966205784,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14660186112,\"uptime\":1785949.16,\"totalMem\":16484151296,\"loadavg\":[0,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9887030,\"nice\":3740,\"sys\":1440720,\"idle\":1772541340,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10931870,\"nice\":2130,\"sys\":1529610,\"idle\":1771404310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10975790,\"nice\":4210,\"sys\":1499780,\"idle\":1771444740,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11240530,\"nice\":3250,\"sys\":1525970,\"idle\":1770601880,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11744340,\"nice\":2590,\"sys\":1504250,\"idle\":1770811890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11330710,\"nice\":3170,\"sys\":1520300,\"idle\":1770876980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11128770,\"nice\":3950,\"sys\":1511670,\"idle\":1771296970,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10923420,\"nice\":3360,\"sys\":1503440,\"idle\":1771401390,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5992,\"sum\":59633}}}"} 2025-03-14T15:30:05.784561+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741966205784,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:30:06.976510+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741966195929,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:30:06.976515+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741966206976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14660218880,\"uptime\":1785950.36,\"totalMem\":16484151296,\"loadavg\":[0,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9887050,\"nice\":3740,\"sys\":1440720,\"idle\":1772542520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10931890,\"nice\":2130,\"sys\":1529620,\"idle\":1771405490,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10975800,\"nice\":4210,\"sys\":1499780,\"idle\":1771445930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11240530,\"nice\":3250,\"sys\":1525970,\"idle\":1770603060,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11744340,\"nice\":2590,\"sys\":1504250,\"idle\":1770813070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11330730,\"nice\":3170,\"sys\":1520300,\"idle\":1770878160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11128780,\"nice\":3950,\"sys\":1511670,\"idle\":1771298160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10923430,\"nice\":3360,\"sys\":1503440,\"idle\":1771402570,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":7293,\"sum\":58803}}}"} 2025-03-14T15:31:06.976521+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741966206976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:31:06.976526+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741966266976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14663462912,\"uptime\":1786010.36,\"totalMem\":16484151296,\"loadavg\":[0,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9887310,\"nice\":3740,\"sys\":1440780,\"idle\":1772602150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10932050,\"nice\":2130,\"sys\":1529680,\"idle\":1771465160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10976020,\"nice\":4210,\"sys\":1499820,\"idle\":1771505550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11240870,\"nice\":3250,\"sys\":1526020,\"idle\":1770662690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11744550,\"nice\":2590,\"sys\":1504290,\"idle\":1770872620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11331070,\"nice\":3170,\"sys\":1520340,\"idle\":1770937770,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11128920,\"nice\":3950,\"sys\":1511720,\"idle\":1771357790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10923780,\"nice\":3360,\"sys\":1503470,\"idle\":1771462090,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":7307,\"sum\":58838}}}"} 2025-03-14T15:32:00.597416+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741966266976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:32:00.597419+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741966320597,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.8072389999999999,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-14T15:32:00.598007+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741966320597,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":885,"method":"GET","url":"/alive","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":54028},"res":{"statusCode":200,"headers":"***"},"responseTime":1,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T15:32:19.382493+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741966339382,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: CDQ3U66E5"} 2025-03-14T15:32:19.432487+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741966339432,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"GusUserService.getGusUserByEmail (src/service/user/gusUser.service.ts:60:14)","msg":"Unable to retrieve user gsm@salesforce.com from GUS"} 2025-03-14T15:32:19.532306+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741966339532,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Proxy.searchSlackUserByEmail (src/service/slack/slackapi.service.ts:90:14)","msg":"Error searching slack user with error: Error: An API error occurred: users_not_found"} 2025-03-14T15:32:19.532436+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741966339532,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"TeamService.createUsersIfAbsent (src/service/team/team.service.ts:729:18)","msg":"Comms User gsm@salesforce.com is not present in GUS. This could be a valid case for a DL email address"} 2025-03-14T15:32:19.580332+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741966339580,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"GusUserService.getGusUserByEmail (src/service/user/gusUser.service.ts:60:14)","msg":"Unable to retrieve user techcustomerescalation@salesforce.com from GUS"} 2025-03-14T15:33:06.976543+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741966339704,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:33:06.976547+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741966386976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14658191360,\"uptime\":1786130.36,\"totalMem\":16484151296,\"loadavg\":[0.03,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9887800,\"nice\":3740,\"sys\":1440860,\"idle\":1772721510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10932950,\"nice\":2130,\"sys\":1529730,\"idle\":1771584230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10976710,\"nice\":4210,\"sys\":1499940,\"idle\":1771624490,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11241790,\"nice\":3250,\"sys\":1526140,\"idle\":1770781670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11745380,\"nice\":2590,\"sys\":1504390,\"idle\":1770991700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11331660,\"nice\":3170,\"sys\":1520390,\"idle\":1771056890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11129320,\"nice\":3950,\"sys\":1511790,\"idle\":1771477120,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10924550,\"nice\":3360,\"sys\":1503570,\"idle\":1771581270,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":56,\"num\":15652,\"sum\":58604}}}"} 2025-03-14T15:36:05.784607+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741966565784,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14645501952,\"uptime\":1786309.16,\"totalMem\":16484151296,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9888680,\"nice\":3740,\"sys\":1440940,\"idle\":1772899070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10934150,\"nice\":2130,\"sys\":1529920,\"idle\":1771761470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10977780,\"nice\":4210,\"sys\":1500060,\"idle\":1771801840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11242690,\"nice\":3250,\"sys\":1526300,\"idle\":1770959110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11746580,\"nice\":2590,\"sys\":1504460,\"idle\":1771168920,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11332800,\"nice\":3170,\"sys\":1520560,\"idle\":1771234080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11130700,\"nice\":3950,\"sys\":1511930,\"idle\":1771654350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10925420,\"nice\":3360,\"sys\":1503690,\"idle\":1771758890,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5992,\"sum\":59636}}}"} 2025-03-14T15:36:05.784683+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741966565784,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:36:06.976543+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741966506976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:36:06.976548+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741966566976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14646067200,\"uptime\":1786310.36,\"totalMem\":16484151296,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9888680,\"nice\":3740,\"sys\":1440940,\"idle\":1772900260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T15:43:05.784503+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741966985784,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14668464128,\"uptime\":1786729.16,\"totalMem\":16484151296,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9890350,\"nice\":3740,\"sys\":1441200,\"idle\":1773316720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10936400,\"nice\":2130,\"sys\":1530140,\"idle\":1772178660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10980160,\"nice\":4210,\"sys\":1500450,\"idle\":1772218650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1741966985784,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:47:06.976539+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741967166976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:47:06.976546+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741967226976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14677925888,\"uptime\":1786970.36,\"totalMem\":16484151296,\"loadavg\":[0.2,0.07,0.02],\"cpus\":[{\"model\":\"Intel(R) 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2025-03-14T15:49:49.878967+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741967389878,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":450.624193,\"method\":\"GET\",\"path\":\"/api/v1/scrumTeams/membership/005B0000005ccSDIAY\",\"statusCode\":304}}"} 2025-03-14T15:49:49.879890+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741967389879,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":913,"method":"GET","url":"/api/v1/scrumTeams/membership/005B0000005ccSDIAY","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":25734},"res":{"statusCode":304,"headers":"***"},"responseTime":450,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request 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2.90GHz\",\"speed\":0,\"times\":{\"user\":10933360,\"nice\":3360,\"sys\":1504660,\"idle\":1773068450,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6000,\"sum\":59628}}}"} 2025-03-14T15:58:05.788572+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741967885788,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:58:06.976500+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741967826976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T15:58:06.976504+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741967886976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14663344128,\"uptime\":1787630.36,\"totalMem\":16484151296,\"loadavg\":[0.09,0.06,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9894060,\"nice\":3740,\"sys\":1441810,\"idle\":1774212910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10940860,\"nice\":2130,\"sys\":1530860,\"idle\":1773073830,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10985410,\"nice\":4210,\"sys\":1501250,\"idle\":1773112840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11249850,\"nice\":3250,\"sys\":1527490,\"idle\":1772270720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11754140,\"nice\":2590,\"sys\":1505550,\"idle\":1772480260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11339210,\"nice\":3170,\"sys\":1521600,\"idle\":1772546660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11138120,\"nice\":3950,\"sys\":1513130,\"idle\":1772965580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10933360,\"nice\":3360,\"sys\":1504660,\"idle\":1773069630,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":8171,\"sum\":58642}}}"} 2025-03-14T16:00:06.976513+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741968004323,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Redis client ready"} 2025-03-14T16:00:06.976518+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741968006976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14660755456,\"uptime\":1787750.36,\"totalMem\":16484151296,\"loadavg\":[0.01,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9894400,\"nice\":3740,\"sys\":1441880,\"idle\":1774332290,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10941390,\"nice\":2130,\"sys\":1530960,\"idle\":1773192990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10985840,\"nice\":4210,\"sys\":1501330,\"idle\":1773232240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11250310,\"nice\":3250,\"sys\":1527570,\"idle\":1772389960,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11754580,\"nice\":2590,\"sys\":1505640,\"idle\":1772599590,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11339960,\"nice\":3170,\"sys\":1521690,\"idle\":1772665670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11138470,\"nice\":3950,\"sys\":1513260,\"idle\":1773084810,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10933900,\"nice\":3360,\"sys\":1504750,\"idle\":1773188760,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":8115,\"sum\":58794}}}"} 2025-03-14T16:01:06.976509+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741968006976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:01:06.976519+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741968066976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14673387520,\"uptime\":1787810.36,\"totalMem\":16484151296,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9894580,\"nice\":3740,\"sys\":1441920,\"idle\":1774392050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10941580,\"nice\":2130,\"sys\":1531000,\"idle\":1773252620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10986140,\"nice\":4210,\"sys\":1501390,\"idle\":1773291840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11250610,\"nice\":3250,\"sys\":1527630,\"idle\":1772449540,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11754970,\"nice\":2590,\"sys\":1505710,\"idle\":1772659160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11340350,\"nice\":3170,\"sys\":1521720,\"idle\":1772725210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11138710,\"nice\":3950,\"sys\":1513300,\"idle\":1773144490,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10934080,\"nice\":3360,\"sys\":1504800,\"idle\":1773248360,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":8239,\"sum\":58789}}}"} 2025-03-14T16:03:54.784715+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741968234784,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:54.785040+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741968191325,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:03:54.785041+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741968234784,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-rest-audit'"} 2025-03-14T16:03:54.785103+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741968234785,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:03:54.775Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"kg3tef-mgvnu-6riuyt-5u54b-1741968233944\",\"client\":\"icc-ui\"}"} 2025-03-14T16:03:54.785115+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741968234785,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T16:03:54.785162+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741968234785,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T16:03:54.785405+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741968234785,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-usd-resource-deleted event received"} 2025-03-14T16:03:54.785583+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741968234785,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-usd-resource-deleted schema, filtered out"} 2025-03-14T16:03:54.807632+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741968234807,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:54.807881+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741968234785,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:03:54.807883+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741968234807,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-rest-audit'"} 2025-03-14T16:03:54.807927+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741968234807,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:03:54.799Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\"},\"eventObj\":[],\"requestId\":\"kg3tef-mgvnu-6riuyt-5u54b-1741968233944\",\"client\":\"icc-ui\"}"} 2025-03-14T16:03:54.807929+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741968234807,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T16:03:54.807986+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741968234807,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T16:03:54.808210+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741968234808,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-usd-resource-created event received"} 2025-03-14T16:03:54.808318+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741968234808,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-usd-resource-created schema, filtered out"} 2025-03-14T16:03:54.858383+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741968234857,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:54.858482+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741968234808,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:03:54.858482+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741968234858,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-rest-audit'"} 2025-03-14T16:03:54.858484+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741968234858,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:03:54.808Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"responses\":[]}"} 2025-03-14T16:03:54.858504+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741968234858,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T16:03:54.858536+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741968234858,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T16:03:54.858723+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741968234858,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-usd-resource-response event received"} 2025-03-14T16:03:54.869807+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741968234869,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceEventProcessor.processEvent (src/kafka/processor/iccRest/usdResourceEventProcessor.ts:22:12)","msg":"[UsdResourceEventProcessor] Handle process event icc-usd-resource-response for payload {\"createdAt\":\"2025-03-14T16:03:54.808Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"responses\":[]}"} 2025-03-14T16:03:54.869990+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741968234869,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:369:16)","msg":"[asyncHandler.handleUsdResourcePatched] update for c3491190-f157-4c72-8db8-2885f47aaefa - {\"createdAt\":\"2025-03-14T16:03:54.808Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"responses\":[]}"} 2025-03-14T16:03:54.870169+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741968234869,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:03:54.874461+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741968234874,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T16:03:54.874651+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741968234874,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:391:16)","msg":"[asyncHandler.handleUsdResourcePatched] matching response USD resources to existing entries: []"} 2025-03-14T16:03:54.874810+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":40,"time":1741968234874,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:437:18)","msg":"[asyncHandler.handleUsdResourcePatched] nothing to patch for c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:04:05.788506+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741968245788,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14658027520,\"uptime\":1787989.17,\"totalMem\":16484151296,\"loadavg\":[0.02,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9895230,\"nice\":3740,\"sys\":1442010,\"idle\":1774570080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10942300,\"nice\":2130,\"sys\":1531160,\"idle\":1773430320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10986890,\"nice\":4210,\"sys\":1501570,\"idle\":1773469550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11251450,\"nice\":3250,\"sys\":1527800,\"idle\":1772627150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11756070,\"nice\":2590,\"sys\":1505850,\"idle\":1772836630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11341420,\"nice\":3170,\"sys\":1521850,\"idle\":1772902520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11139730,\"nice\":3950,\"sys\":1513470,\"idle\":1773321760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10934740,\"nice\":3360,\"sys\":1504920,\"idle\":1773426100,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5999,\"sum\":59631}}}"} 2025-03-14T16:04:05.788566+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741968245788,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:10:06.976505+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741968602671,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:10:06.976512+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741968606976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14666010624,\"uptime\":1788350.36,\"totalMem\":16484151296,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) 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2025-03-14T16:17:06.980509+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741969026980,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14674214912,\"uptime\":1788770.36,\"totalMem\":16484151296,\"loadavg\":[0.02,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9898680,\"nice\":3740,\"sys\":1442610,\"idle\":1775346870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10947770,\"nice\":2130,\"sys\":1531880,\"idle\":1774205340,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10991210,\"nice\":4210,\"sys\":1502270,\"idle\":1774244970,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1741969086980,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:18:22.360223+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741969102360,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":16.393518999999998,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":304}}"} 2025-03-14T16:18:22.360925+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741969102360,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":940,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":44982},"res":{"statusCode":304,"headers":"***"},"responseTime":16,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T16:19:06.980545+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741969108384,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:19:06.980550+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741969146980,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': 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2025-03-14T16:21:05.788494+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741969265788,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14660644864,\"uptime\":1789009.17,\"totalMem\":16484151296,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9899890,\"nice\":3740,\"sys\":1442830,\"idle\":1775584260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10948890,\"nice\":2130,\"sys\":1532080,\"idle\":1774442650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10992120,\"nice\":4210,\"sys\":1502420,\"idle\":1774482250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1741969265788,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:22:06.980524+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741969266980,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:22:06.980531+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741969326980,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14661636096,\"uptime\":1789070.36,\"totalMem\":16484151296,\"loadavg\":[0.07,0.03,0],\"cpus\":[{\"model\":\"Intel(R) 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2025-03-14T16:25:06.980498+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741969446980,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:25:06.980509+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741969506980,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14663057408,\"uptime\":1789250.36,\"totalMem\":16484151296,\"loadavg\":[0.08,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9900660,\"nice\":3740,\"sys\":1443020,\"idle\":1775824170,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T16:30:05.788496+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741969805788,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14663143424,\"uptime\":1789549.17,\"totalMem\":16484151296,\"loadavg\":[0.06,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9901600,\"nice\":3740,\"sys\":1443240,\"idle\":1776121500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10952020,\"nice\":2130,\"sys\":1532500,\"idle\":1774978980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10995110,\"nice\":4210,\"sys\":1502960,\"idle\":1775018270,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1741969805788,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:31:05.788486+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741969865788,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14661095424,\"uptime\":1789609.17,\"totalMem\":16484151296,\"loadavg\":[0.02,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9901810,\"nice\":3740,\"sys\":1443300,\"idle\":1776181200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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app[web.2] {"level":30,"time":1741970229157,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: CDQ3U66E5"} 2025-03-14T16:37:09.213078+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741970229212,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"GusUserService.getGusUserByEmail (src/service/user/gusUser.service.ts:60:14)","msg":"Unable to retrieve user gsm@salesforce.com from GUS"} 2025-03-14T16:37:09.314857+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741970229314,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Proxy.searchSlackUserByEmail (src/service/slack/slackapi.service.ts:90:14)","msg":"Error searching slack user with error: Error: An API error occurred: users_not_found"} 2025-03-14T16:37:09.314969+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741970229314,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"TeamService.createUsersIfAbsent (src/service/team/team.service.ts:729:18)","msg":"Comms User gsm@salesforce.com is not present in GUS. This could be a valid case for a DL email address"} 2025-03-14T16:37:09.363061+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741970229362,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"GusUserService.getGusUserByEmail (src/service/user/gusUser.service.ts:60:14)","msg":"Unable to retrieve user techcustomerescalation@salesforce.com from GUS"} 2025-03-14T16:37:57.022205+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741970276758,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:37:57.022210+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741970277022,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T16:37:57.022447+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741970277022,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:37:57.024168+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741970277023,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T16:37:57.024382+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741970277024,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:37:57.025503+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741970277025,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T16:37:57.157328+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741970277157,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:37:57.157475+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741970277157,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:37:57.158905+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741970277158,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T16:37:57.160303+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741970277160,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:37:57.161418+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741970277161,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T16:37:57.167277+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741970277167,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":180.726111,\"method\":\"GET\",\"path\":\"/api/v1/incidents/c3491190-f157-4c72-8db8-2885f47aaefa?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T16:37:57.169025+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741970277168,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":953,"method":"GET","url":"/api/v1/incidents/c3491190-f157-4c72-8db8-2885f47aaefa?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":33190},"res":{"statusCode":200,"headers":"***"},"responseTime":181,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T16:38:05.788491+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741970285788,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14656290816,\"uptime\":1790029.17,\"totalMem\":16484151296,\"loadavg\":[0.09,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9903760,\"nice\":3740,\"sys\":1443600,\"idle\":1776598800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10954820,\"nice\":2130,\"sys\":1532840,\"idle\":1775455570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10997390,\"nice\":4210,\"sys\":1503390,\"idle\":1775495140,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11264690,\"nice\":3250,\"sys\":1529620,\"idle\":1774650930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T16:40:06.980518+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741970400668,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:40:06.980524+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741970406980,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14662832128,\"uptime\":1790150.36,\"totalMem\":16484151296,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9904190,\"nice\":3740,\"sys\":1443680,\"idle\":1776719330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10955370,\"nice\":2130,\"sys\":1532940,\"idle\":1775576040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10997880,\"nice\":4210,\"sys\":1503500,\"idle\":1775615580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11265150,\"nice\":3250,\"sys\":1529730,\"idle\":1774771240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11768000,\"nice\":2590,\"sys\":1507650,\"idle\":1774981900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11352390,\"nice\":3170,\"sys\":1523440,\"idle\":1775049300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11150680,\"nice\":3950,\"sys\":1515300,\"idle\":1775467580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10946840,\"nice\":3360,\"sys\":1506820,\"idle\":1775571580,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":8166,\"sum\":58765}}}"} 2025-03-14T16:43:01.519405+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741970581519,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T16:43:01.520302+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741970581520,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Redis client ready"} 2025-03-14T16:44:00.640267+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741970637912,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:44:00.640271+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741970640640,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.7937369999999999,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-14T16:44:00.640892+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741970640640,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":958,"method":"GET","url":"/alive","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":45554},"res":{"statusCode":200,"headers":"***"},"responseTime":1,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T16:44:07.558912+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741970647558,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:44:07.559014+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741970646980,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:44:07.559018+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741970647558,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest-audit'"} 2025-03-14T16:44:07.559023+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741970647558,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:44:07.388Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtHdKYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T16:44:07.388Z\",\"recordId\":\"500EE00001TtHdKYAV\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseNumber\":\"73024826\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"} 2025-03-14T16:44:07.559046+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741970647559,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T16:44:07.559074+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741970647559,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T16:44:07.559330+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741970647559,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-gus-response event received"} 2025-03-14T16:44:07.559794+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741970647559,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:44:07.559795+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741970647559,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T16:44:07.597860+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741970647597,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:44:07.599613+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741970647599,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T16:44:07.599803+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741970647599,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:44:07.600841+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741970647600,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T16:44:07.730479+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741970647730,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:44:07.730621+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741970647730,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:44:07.731884+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741970647731,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T16:44:07.733185+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741970647732,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:44:07.734181+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741970647733,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T16:52:47.991774+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971167991,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:52:47.992024+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741971126980,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:52:47.992028+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741971167991,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-swimlane-post-created' for consumer group='icc-rest-audit'"} 2025-03-14T16:52:47.992075+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971167992,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:52:47.978Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"createdAt\":\"2025-03-14T16:52:47.719Z\",\"modifiedAt\":\"2025-03-14T16:52:47.719Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"e43b89bf-ee28-4e5d-8725-4633c4f7cfbe\",\"swimlane\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T17:22:47.747Z\"},\"content\":\"Stagger for remaining FIs ETA is approx 19:00 UTC. APAC currently in flight.\",\"index\":2,\"slackChannelId\":\"C08HTQWFF8T\"},\"requestId\":\"tem6y-c4gupw-gb3k14-2zfier-1741971167220\",\"client\":\"icc-ui\"}"} 2025-03-14T16:52:47.992078+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971167992,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-post-created\"}}"} 2025-03-14T16:52:47.992122+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971167992,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-post-created\"}}"} 2025-03-14T16:52:47.992392+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971167992,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-swimlane-post-created event received"} 2025-03-14T16:52:47.992506+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971167992,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-swimlane-post-created schema, filtered out"} 2025-03-14T16:52:47.995462+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971167995,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T16:52:47.995620+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741971167992,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T16:52:47.995620+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741971167995,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-scheduled-activity-updated' for consumer group='icc-rest-audit'"} 2025-03-14T16:52:47.995649+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971167995,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:52:47.984Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"id\":\"3012ac0d-c06c-41ff-88de-bc8d2829329f\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"type\":\"SWIMLANE\",\"active\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T17:22:47.747Z\",\"occurrences\":[],\"offsetValue\":30,\"additionalInfo\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T17:22:47.747Z\"},\"currentOccurrence\":0},\"requestId\":\"\",\"client\":\"icc-ui\"}"} 2025-03-14T16:52:47.995649+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971167995,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-updated\"}}"} 2025-03-14T16:52:47.995694+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971167995,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-updated\"}}"} 2025-03-14T16:52:47.995875+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971167995,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-scheduled-activity-updated event received"} 2025-03-14T16:52:47.995986+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] 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producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":25.574759,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T17:02:38.169215+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741971758168,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":983,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":45404},"res":{"statusCode":200,"headers":"***"},"responseTime":25,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T17:02:38.176755+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741971758168,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:02:38.176756+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971758176,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":5.464087,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T17:02:38.177248+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741971758177,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":984,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":45404},"res":{"statusCode":200,"headers":"***"},"responseTime":6,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T17:02:38.219164+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741971758176,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:02:38.219166+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971758219,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T17:02:38.271298+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971758271,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:02:38.272632+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971758272,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T17:02:38.272794+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971758272,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:02:38.274120+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971758273,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T17:02:38.280769+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971758280,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:02:38.280918+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971758280,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:02:38.282443+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971758282,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T17:02:38.284501+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971758284,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":105.03884,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08HTQWFF8T\",\"statusCode\":200}}"} 2025-03-14T17:02:38.284980+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741971758284,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":985,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08HTQWFF8T","query":{"slackChannelId":"C08HTQWFF8T"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":45404},"res":{"statusCode":200,"headers":"***"},"responseTime":105,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T17:03:06.980513+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741971758470,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:03:06.980518+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971786980,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14665560064,\"uptime\":1791530.36,\"totalMem\":16484151296,\"loadavg\":[0.04,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9910350,\"nice\":3740,\"sys\":1444780,\"idle\":1778090750,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10962330,\"nice\":2130,\"sys\":1534090,\"idle\":1776947050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11004230,\"nice\":4210,\"sys\":1504490,\"idle\":1776986670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11273370,\"nice\":3250,\"sys\":1530630,\"idle\":1776141010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11774980,\"nice\":2590,\"sys\":1508630,\"idle\":1776352530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11360260,\"nice\":3170,\"sys\":1524380,\"idle\":1776418880,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11157150,\"nice\":3950,\"sys\":1516440,\"idle\":1776837790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10954400,\"nice\":3360,\"sys\":1508140,\"idle\":1776941110,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":7380,\"sum\":58679}}}"} 2025-03-14T17:04:40.558268+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971880557,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:04:40.558640+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741971846980,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:04:40.558643+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741971880558,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-rest-audit'"} 2025-03-14T17:04:40.558706+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971880558,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:04:40.255Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"workItem\":{\"createdAt\":\"2025-03-14T17:04:40.186Z\",\"modifiedAt\":\"2025-03-14T17:04:40.186Z\",\"id\":\"6468770a-2436-4c82-9c5e-3ceb4593775f\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":null,\"sfid\":null},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:44:07.388Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"i9c0ae-ky9u8w-9bsd7-7gjrdo-1741971879387\",\"client\":\"icc-ui\"}"} 2025-03-14T17:04:40.558710+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971880558,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T17:04:40.558759+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971880558,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T17:04:40.559017+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971880558,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-usd-resource-deleted event received"} 2025-03-14T17:04:40.559145+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971880558,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-usd-resource-deleted schema, filtered out"} 2025-03-14T17:04:40.559295+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971880559,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:04:40.559937+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741971880558,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:04:40.559938+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741971880559,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-rest-audit'"} 2025-03-14T17:04:40.560008+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971880559,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:04:40.279Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"workItem\":{\"createdAt\":\"2025-03-14T17:04:40.186Z\",\"modifiedAt\":\"2025-03-14T17:04:40.186Z\",\"id\":\"6468770a-2436-4c82-9c5e-3ceb4593775f\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":null,\"sfid\":null},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:44:07.388Z\"},\"eventObj\":[],\"requestId\":\"i9c0ae-ky9u8w-9bsd7-7gjrdo-1741971879387\",\"client\":\"icc-ui\"}"} 2025-03-14T17:04:40.560010+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971880559,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T17:04:40.560033+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971880560,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T17:04:40.560247+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971880560,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-usd-resource-created event received"} 2025-03-14T17:04:40.560351+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971880560,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-usd-resource-created schema, filtered out"} 2025-03-14T17:04:40.560490+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971880560,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:04:40.560554+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741971880560,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:04:40.560554+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741971880560,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-rest-audit'"} 2025-03-14T17:04:40.560568+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971880560,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:04:40.290Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"responses\":[]}"} 2025-03-14T17:04:40.560585+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971880560,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T17:04:40.560614+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971880560,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T17:04:40.560784+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971880560,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-usd-resource-response event received"} 2025-03-14T17:04:40.570655+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971880570,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceEventProcessor.processEvent (src/kafka/processor/iccRest/usdResourceEventProcessor.ts:22:12)","msg":"[UsdResourceEventProcessor] Handle process event icc-usd-resource-response for payload {\"createdAt\":\"2025-03-14T17:04:40.290Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"responses\":[]}"} 2025-03-14T17:04:40.570837+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971880570,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:369:16)","msg":"[asyncHandler.handleUsdResourcePatched] update for c3491190-f157-4c72-8db8-2885f47aaefa - {\"createdAt\":\"2025-03-14T17:04:40.290Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"responses\":[]}"} 2025-03-14T17:04:40.571005+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971880570,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:04:40.574623+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971880574,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T17:04:40.574794+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971880574,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:391:16)","msg":"[asyncHandler.handleUsdResourcePatched] matching response USD resources to existing entries: []"} 2025-03-14T17:04:40.574953+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":40,"time":1741971880574,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:437:18)","msg":"[asyncHandler.handleUsdResourcePatched] nothing to patch for c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:05:06.984545+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971885403,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T17:05:06.984550+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741971906984,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14668099584,\"uptime\":1791650.36,\"totalMem\":16484151296,\"loadavg\":[0.12,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9911000,\"nice\":3740,\"sys\":1444860,\"idle\":1778209930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10962630,\"nice\":2130,\"sys\":1534170,\"idle\":1777066480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11004540,\"nice\":4210,\"sys\":1504600,\"idle\":1777106100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11274150,\"nice\":3250,\"sys\":1530740,\"idle\":1776259980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11775850,\"nice\":2590,\"sys\":1508710,\"idle\":1776471690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11361170,\"nice\":3170,\"sys\":1524490,\"idle\":1776537900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11157440,\"nice\":3950,\"sys\":1516550,\"idle\":1776957150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10955050,\"nice\":3360,\"sys\":1508280,\"idle\":1777060220,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":8020,\"sum\":58702}}}"} 2025-03-14T17:07:06.108640+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741971966980,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:07:06.108642+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741972026108,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":23.415145,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T17:07:06.109215+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741972026108,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":989,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":48392},"res":{"statusCode":200,"headers":"***"},"responseTime":23,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T17:07:06.117193+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741972026108,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:07:06.117194+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741972026117,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741972026215,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T17:07:06.217931+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741972026217,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":96.676722,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08HTQWFF8T\",\"statusCode\":200}}"} 2025-03-14T17:07:06.218525+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741973286984,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14676242432,\"uptime\":1793030.36,\"totalMem\":16484151296,\"loadavg\":[0,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9916300,\"nice\":3740,\"sys\":1446000,\"idle\":1779582150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10969180,\"nice\":2130,\"sys\":1535220,\"idle\":1778437540,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11010330,\"nice\":4210,\"sys\":1505490,\"idle\":1778477990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T17:38:12.359445+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741973892359,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T17:38:12.360351+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741973892360,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Redis client ready"} 2025-03-14T17:42:06.984501+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974120661,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:42:06.984505+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974126984,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 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2025-03-14T17:44:06.988502+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974186984,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:44:06.988506+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974246988,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14665691136,\"uptime\":1793990.37,\"totalMem\":16484151296,\"loadavg\":[0.05,0.1,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9920640,\"nice\":3740,\"sys\":1446770,\"idle\":1780536560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2.90GHz\",\"speed\":0,\"times\":{\"user\":10969280,\"nice\":3360,\"sys\":1510720,\"idle\":1779679230,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6003,\"sum\":59631}}}"} 2025-03-14T17:49:05.792567+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974545792,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:49:38.433361+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974578433,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:49:38.433441+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974573933,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:49:38.433442+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974578433,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest-audit'"} 2025-03-14T17:49:38.433450+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974578433,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:49:38.155Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtHdKYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T17:49:38.155Z\",\"recordId\":\"500EE00001TtHdKYAV\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseNumber\":\"73024826\"},\"changes\":{}}"} 2025-03-14T17:49:38.433464+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974578433,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T17:49:38.433498+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974578433,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T17:49:38.433730+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974578433,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-gus-response event received"} 2025-03-14T17:49:38.434086+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974578433,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:49:38.434192+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974578433,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:49:38.434206+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974578434,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-work-item-updated' for consumer group='icc-rest-audit'"} 2025-03-14T17:49:38.434210+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974578434,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:49:38.155Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"\"},\"caseRecordId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"workItem\":{\"id\":\"7d192378-91af-4192-9bbc-81bae16cab9a\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":true,\"sfid\":\"a07B0000000VzLxIAK\"}},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T17:49:38.155Z\",\"recordId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseNumber\":\"\"}}"} 2025-03-14T17:49:38.434212+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974578434,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-work-item-updated\"}}"} 2025-03-14T17:49:38.434247+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974578434,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-work-item-updated\"}}"} 2025-03-14T17:49:38.434415+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974578434,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-work-item-updated event received"} 2025-03-14T17:49:38.434519+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974578434,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-work-item-updated schema, filtered out"} 2025-03-14T17:49:38.434711+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974578434,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:49:38.434712+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974578434,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T17:49:38.472676+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974578472,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:49:38.474606+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974578474,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T17:49:38.474804+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974578474,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:49:38.476484+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974578476,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - [{\"createdAt\":\"2025-03-14T17:49:38.449Z\",\"modifiedAt\":\"2025-03-14T17:49:38.449Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"59724378-2593-4d98-a228-5f15b173b4b3\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":true,\"sfid\":\"a07B0000000VzLxIAK\"}]"} 2025-03-14T17:49:38.615256+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974578614,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:49:38.615773+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974578615,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:49:38.616906+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974578616,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T17:49:38.618461+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974578618,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:49:38.619601+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974578619,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T17:50:06.984528+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974598059,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:50:06.984533+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974606984,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14631931904,\"uptime\":1794350.37,\"totalMem\":16484151296,\"loadavg\":[0.08,0.06,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9922040,\"nice\":3740,\"sys\":1447040,\"idle\":1780894810,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10975670,\"nice\":2130,\"sys\":1536120,\"idle\":1779749160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11015470,\"nice\":4210,\"sys\":1506410,\"idle\":1779791140,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11288510,\"nice\":3250,\"sys\":1532910,\"idle\":1778940630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11790980,\"nice\":2590,\"sys\":1510680,\"idle\":1779151720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11371890,\"nice\":3170,\"sys\":1526260,\"idle\":1779223020,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11171660,\"nice\":3950,\"sys\":1518670,\"idle\":1779637600,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10969980,\"nice\":3360,\"sys\":1510780,\"idle\":1779739730,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":67,\"num\":8703,\"sum\":58661}}}"} 2025-03-14T17:51:06.984565+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974655646,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:51:06.984571+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974666984,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14666219520,\"uptime\":1794410.37,\"totalMem\":16484151296,\"loadavg\":[0.03,0.05,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9922250,\"nice\":3740,\"sys\":1447080,\"idle\":1780954420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10975990,\"nice\":2130,\"sys\":1536160,\"idle\":1779808710,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11015750,\"nice\":4210,\"sys\":1506450,\"idle\":1779850730,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11288730,\"nice\":3250,\"sys\":1532940,\"idle\":1779000300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11791770,\"nice\":2590,\"sys\":1510730,\"idle\":1779211220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11372090,\"nice\":3170,\"sys\":1526300,\"idle\":1779282590,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11171980,\"nice\":3950,\"sys\":1518740,\"idle\":1779697090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10970370,\"nice\":3360,\"sys\":1510820,\"idle\":1779799320,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":11277,\"sum\":58696}}}"} 2025-03-14T17:52:45.321278+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974726988,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:52:45.321280+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974765321,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Rule engine consumer received kafka message with key: 4b09a59a-cd68-4abd-825b-386169189b3f"} 2025-03-14T17:52:45.321533+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974765321,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-rule-engine'"} 2025-03-14T17:52:45.321576+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974765321,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:52:45.135Z\",\"user\":{\"id\":\"9105b031-45a8-4d1b-99ab-5bd57436ad32\",\"email\":\"s.huang@salesforce.com\",\"active\":true,\"name\":\"Sue Huang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005LmJWIA0\",\"slackUserId\":\"WKXAF53HB\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:28:31.698Z\",\"modifiedAt\":\"2023-04-20T14:28:31.698Z\"},\"incident\":{\"id\":\"4b09a59a-cd68-4abd-825b-386169189b3f\",\"slackChannel\":{\"id\":\"C08G0LTB55J\",\"name\":\"icc-72672536\"},\"subject\":\"LunaDB is no longer showing up in Asgard Splunk for last 30 days\",\"description\":\"https://salesforce-internal.slack.com/archives/C06HW6XJG14/p1740985314469679\",\"detectedTime\":\"2025-03-03T20:20:26.512Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-03T20:20:26.512Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/qfr-cfdp-iok\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-559-854-1430, pin: 844728145; \\nFind numbers in more regions on https://tel.meet/qfr-cfdp-iok?pin=9814406372535, pin: 9814406372535\\n\"},\"roles\":[{\"createdAt\":\"2025-03-03T20:20:26.512Z\",\"modifiedAt\":\"2025-03-03T20:20:26.512Z\",\"createdBy\":{\"id\":\"68ab59c3-2832-4a80-8961-908801f35ab6\",\"email\":\"duozhang@salesforce.com\",\"active\":true,\"name\":\"Duo Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000007FU5RIAW\",\"slackUserId\":\"U01JN9MBBLL\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:03.556Z\",\"modifiedAt\":\"2023-04-20T14:26:03.556Z\"},\"modifiedBy\":{\"id\":\"68ab59c3-2832-4a80-8961-908801f35ab6\",\"email\":\"duozhang@salesforce.com\",\"active\":true,\"name\":\"Duo Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000007FU5RIAW\",\"slackUserId\":\"U01JN9MBBLL\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:03.556Z\",\"modifiedAt\":\"2023-04-20T14:26:03.556Z\"},\"id\":\"78c51228-c8de-4d07-94fb-0ceae1175d46\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"68ab59c3-2832-4a80-8961-908801f35ab6\",\"email\":\"duozhang@salesforce.com\",\"active\":true,\"name\":\"Duo Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000007FU5RIAW\",\"slackUserId\":\"U01JN9MBBLL\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:03.556Z\",\"modifiedAt\":\"2023-04-20T14:26:03.556Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-03T20:20:26.512Z\",\"scrumTeamId\":\"a00EE00001OcY42YAF\",\"team\":\"TIP Log Platform - Data Plane\",\"caseNumber\":\"72672536\",\"caseRecordId\":\"500EE00001TPdZfYAL\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/I289ASOpo0ei\",\"engagedAt\":\"2025-03-03T21:01:06.349Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-03T21:01:12.197Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"u644qh-h2mq8s-ijkxo8-r2rpnq-1741974764632\",\"client\":\"icc-ui\"}"} 2025-03-14T17:52:45.321580+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974765321,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T17:52:45.321628+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974765321,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T17:52:45.321962+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974765321,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:22:14)","msg":"Rule Engine Consumer: icc-usd-resource-deleted event received"} 2025-03-14T17:52:45.322075+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974765321,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:30:18)","msg":"Impossible to route icc-usd-resource-deleted schema, filtered out"} 2025-03-14T17:52:45.322140+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974765321,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:52:45.322140+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974765322,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Rule engine consumer received kafka message with key: 4b09a59a-cd68-4abd-825b-386169189b3f"} 2025-03-14T17:52:45.322329+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974765322,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-rule-engine'"} 2025-03-14T17:52:45.322359+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974765322,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:52:45.159Z\",\"user\":{\"id\":\"9105b031-45a8-4d1b-99ab-5bd57436ad32\",\"email\":\"s.huang@salesforce.com\",\"active\":true,\"name\":\"Sue Huang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005LmJWIA0\",\"slackUserId\":\"WKXAF53HB\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:28:31.698Z\",\"modifiedAt\":\"2023-04-20T14:28:31.698Z\"},\"incident\":{\"id\":\"4b09a59a-cd68-4abd-825b-386169189b3f\",\"slackChannel\":{\"id\":\"C08G0LTB55J\",\"name\":\"icc-72672536\"},\"subject\":\"LunaDB is no longer showing up in Asgard Splunk for last 30 days\",\"description\":\"https://salesforce-internal.slack.com/archives/C06HW6XJG14/p1740985314469679\",\"detectedTime\":\"2025-03-03T20:20:26.512Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-03T20:20:26.512Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/qfr-cfdp-iok\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-559-854-1430, pin: 844728145; \\nFind numbers in more regions on https://tel.meet/qfr-cfdp-iok?pin=9814406372535, pin: 9814406372535\\n\"},\"roles\":[{\"createdAt\":\"2025-03-03T20:20:26.512Z\",\"modifiedAt\":\"2025-03-03T20:20:26.512Z\",\"createdBy\":{\"id\":\"68ab59c3-2832-4a80-8961-908801f35ab6\",\"email\":\"duozhang@salesforce.com\",\"active\":true,\"name\":\"Duo Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000007FU5RIAW\",\"slackUserId\":\"U01JN9MBBLL\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:03.556Z\",\"modifiedAt\":\"2023-04-20T14:26:03.556Z\"},\"modifiedBy\":{\"id\":\"68ab59c3-2832-4a80-8961-908801f35ab6\",\"email\":\"duozhang@salesforce.com\",\"active\":true,\"name\":\"Duo Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000007FU5RIAW\",\"slackUserId\":\"U01JN9MBBLL\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:03.556Z\",\"modifiedAt\":\"2023-04-20T14:26:03.556Z\"},\"id\":\"78c51228-c8de-4d07-94fb-0ceae1175d46\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"68ab59c3-2832-4a80-8961-908801f35ab6\",\"email\":\"duozhang@salesforce.com\",\"active\":true,\"name\":\"Duo Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000007FU5RIAW\",\"slackUserId\":\"U01JN9MBBLL\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:03.556Z\",\"modifiedAt\":\"2023-04-20T14:26:03.556Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-03T20:20:26.512Z\",\"scrumTeamId\":\"a00EE00001OcY42YAF\",\"team\":\"TIP Log Platform - Data Plane\",\"caseNumber\":\"72672536\",\"caseRecordId\":\"500EE00001TPdZfYAL\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/I289ASOpo0ei\",\"engagedAt\":\"2025-03-03T21:01:06.349Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-03T21:01:12.197Z\"},\"eventObj\":[],\"requestId\":\"u644qh-h2mq8s-ijkxo8-r2rpnq-1741974764632\",\"client\":\"icc-ui\"}"} 2025-03-14T17:52:45.322359+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974765322,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T17:52:45.322405+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974765322,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T17:52:45.322607+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974765322,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:22:14)","msg":"Rule Engine Consumer: icc-usd-resource-created event received"} 2025-03-14T17:52:45.322712+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974765322,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:30:18)","msg":"Impossible to route icc-usd-resource-created schema, filtered out"} 2025-03-14T17:52:45.357604+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974765322,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:52:45.357604+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974765357,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Rule engine consumer received kafka message with key: 4b09a59a-cd68-4abd-825b-386169189b3f"} 2025-03-14T17:52:45.357854+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974765357,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='icc-rule-engine'"} 2025-03-14T17:52:45.357900+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974765357,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:52:45.192Z\",\"user\":{\"id\":\"9105b031-45a8-4d1b-99ab-5bd57436ad32\",\"gusUserId\":\"005B0000005LmJWIA0\",\"slackUserId\":\"WKXAF53HB\",\"name\":\"Sue Huang\",\"email\":\"s.huang@salesforce.com\"},\"incident\":{\"id\":\"4b09a59a-cd68-4abd-825b-386169189b3f\",\"slackChannel\":{\"id\":\"C08G0LTB55J\",\"name\":\"icc-72672536\"},\"subject\":\"LunaDB is no longer showing up in Asgard Splunk for last 30 days\",\"description\":\"https://salesforce-internal.slack.com/archives/C06HW6XJG14/p1740985314469679\",\"detectedTime\":\"2025-03-03T20:20:00.000Z\",\"severity\":\"Sev4\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce-internal.slack.com/archives/C08G0LTB55J/p1741589676649999\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-03T20:20:00.000Z\",\"impactEndTime\":\"2025-03-14T17:49:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/qfr-cfdp-iok\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-559-854-1430, pin: 844728145; \\nFind numbers in more regions on https://tel.meet/qfr-cfdp-iok?pin=9814406372535, pin: 9814406372535\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Maintenance\",\"createdAt\":\"2025-03-03T20:20:26.512Z\",\"scrumTeamId\":\"a00EE00001OcY42YAF\",\"team\":\"TIP Log Platform - Data Plane\",\"caseNumber\":\"72672536\",\"caseRecordId\":\"500EE00001TPdZfYAL\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/I289ASOpo0ei\",\"engagedAt\":\"2025-03-03T21:01:06.349Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-03T21:01:12.197Z\"},\"changes\":{\"detectedTime\":[\"2025-03-03T20:20:26.512Z\",\"2025-03-03T20:20:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"origin\":[\"Customer - Internal\",\"Alert\"],\"originReference\":[\"\",\"https://salesforce-internal.slack.com/archives/C08G0LTB55J/p1741589676649999\"],\"impact\":{\"0\":[\"CurrentlyUnderInvestigation\",\"FeatureDegradation\"]},\"impactStartTime\":[\"2025-03-03T20:20:26.512Z\",\"2025-03-03T20:20:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T17:49:00.000Z\"],\"category\":[\"\",\"Application\"],\"rootCause\":[\"\",\"Maintenance\"]},\"requestId\":\"u644qh-h2mq8s-ijkxo8-r2rpnq-1741974764632\",\"client\":\"icc-ui\"}"} 2025-03-14T17:52:45.357925+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974765357,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-14T17:52:45.357952+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974765357,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-14T17:52:45.358261+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974765358,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:22:14)","msg":"Rule Engine Consumer: icc-incident-resolved event received"} 2025-03-14T17:52:45.368224+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974765367,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"IncidentEventProcessor.processEvent (src/kafka/processor/shared/incidentEventProcessor.ts:26:12)","msg":" Handle process event icc-incident-resolved in IncidentEventProcessor for payload : {\"createdAt\":\"2025-03-14T17:52:45.192Z\",\"user\":{\"id\":\"9105b031-45a8-4d1b-99ab-5bd57436ad32\",\"gusUserId\":\"005B0000005LmJWIA0\",\"slackUserId\":\"WKXAF53HB\",\"name\":\"Sue Huang\",\"email\":\"s.huang@salesforce.com\"},\"incident\":{\"id\":\"4b09a59a-cd68-4abd-825b-386169189b3f\",\"slackChannel\":{\"id\":\"C08G0LTB55J\",\"name\":\"icc-72672536\"},\"subject\":\"LunaDB is no longer showing up in Asgard Splunk for last 30 days\",\"description\":\"https://salesforce-internal.slack.com/archives/C06HW6XJG14/p1740985314469679\",\"detectedTime\":\"2025-03-03T20:20:00.000Z\",\"severity\":\"Sev4\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce-internal.slack.com/archives/C08G0LTB55J/p1741589676649999\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-03T20:20:00.000Z\",\"impactEndTime\":\"2025-03-14T17:49:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/qfr-cfdp-iok\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-559-854-1430, pin: 844728145; \\nFind numbers in more regions on https://tel.meet/qfr-cfdp-iok?pin=9814406372535, pin: 9814406372535\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Maintenance\",\"createdAt\":\"2025-03-03T20:20:26.512Z\",\"scrumTeamId\":\"a00EE00001OcY42YAF\",\"team\":\"TIP Log Platform - Data Plane\",\"caseNumber\":\"72672536\",\"caseRecordId\":\"500EE00001TPdZfYAL\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/I289ASOpo0ei\",\"engagedAt\":\"2025-03-03T21:01:06.349Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-03T21:01:12.197Z\"},\"changes\":{\"detectedTime\":[\"2025-03-03T20:20:26.512Z\",\"2025-03-03T20:20:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"origin\":[\"Customer - Internal\",\"Alert\"],\"originReference\":[\"\",\"https://salesforce-internal.slack.com/archives/C08G0LTB55J/p1741589676649999\"],\"impact\":{\"0\":[\"CurrentlyUnderInvestigation\",\"FeatureDegradation\"]},\"impactStartTime\":[\"2025-03-03T20:20:26.512Z\",\"2025-03-03T20:20:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T17:49:00.000Z\"],\"category\":[\"\",\"Application\"],\"rootCause\":[\"\",\"Maintenance\"]},\"requestId\":\"u644qh-h2mq8s-ijkxo8-r2rpnq-1741974764632\",\"client\":\"icc-ui\"}"} 2025-03-14T17:52:45.401605+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974765401,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:69:12)","msg":"[SlackService.getChannelNameById] Cache miss for Slack Channel: C071S47KWQP"} 2025-03-14T17:52:45.499544+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974765357,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:52:45.499545+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974765499,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Rule engine consumer received kafka message with key: 4b09a59a-cd68-4abd-825b-386169189b3f"} 2025-03-14T17:52:45.499605+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974765499,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-rule-engine'"} 2025-03-14T17:52:45.499607+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974765499,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:52:45.169Z\",\"incidentId\":\"4b09a59a-cd68-4abd-825b-386169189b3f\",\"user\":{\"id\":\"9105b031-45a8-4d1b-99ab-5bd57436ad32\",\"email\":\"s.huang@salesforce.com\",\"active\":true,\"name\":\"Sue Huang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005LmJWIA0\",\"slackUserId\":\"WKXAF53HB\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:28:31.698Z\",\"modifiedAt\":\"2023-04-20T14:28:31.698Z\"},\"responses\":[]}"} 2025-03-14T17:52:45.499643+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974765499,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T17:52:45.499661+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974765499,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T17:52:45.499871+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974765499,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:22:14)","msg":"Rule Engine Consumer: icc-usd-resource-response event received"} 2025-03-14T17:52:45.500447+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974765499,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:30:18)","msg":"Impossible to route icc-usd-resource-response schema, filtered out"} 2025-03-14T17:52:45.511244+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974765510,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:69:12)","msg":"[SlackService.getChannelNameById] Cache miss for Slack Channel: C01RXMDJV5J"} 2025-03-14T17:52:59.026532+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974777922,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:52:59.026535+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974779026,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":37.214279999999995,\"method\":\"GET\",\"path\":\"/api/v1/incidents?impactStartDate=2025-03-13T17%3A52%3A57.636478937Z&pageSize=100\",\"statusCode\":200}}"} 2025-03-14T17:52:59.027602+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974779027,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1033,"method":"GET","url":"/api/v1/incidents?impactStartDate=2025-03-13T17%3A52%3A57.636478937Z&pageSize=100","query":{"impactStartDate":"2025-03-13T17:52:57.636478937Z","pageSize":"100"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":44018},"res":{"statusCode":200,"headers":"***"},"responseTime":38,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T17:53:06.084097+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974785229,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:53:06.084099+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974786083,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":3.5097579999999997,\"method\":\"GET\",\"path\":\"/api/v1/configVars?keys=rootCauses,categories,configurationItemTypes,servicesImpacted\",\"statusCode\":200}}"} 2025-03-14T17:53:06.084875+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974786084,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1036,"method":"GET","url":"/api/v1/configVars?keys=rootCauses,categories,configurationItemTypes,servicesImpacted","query":{"keys":"rootCauses,categories,configurationItemTypes,servicesImpacted"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":44018},"res":{"statusCode":200,"headers":"***"},"responseTime":4,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T17:53:06.191314+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974786084,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:53:06.191315+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974786191,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T17:53:06.191554+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974786191,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 4b09a59a-cd68-4abd-825b-386169189b3f"} 2025-03-14T17:53:06.193414+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974786193,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 4b09a59a-cd68-4abd-825b-386169189b3f - []"} 2025-03-14T17:53:06.193607+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974786193,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 4b09a59a-cd68-4abd-825b-386169189b3f"} 2025-03-14T17:53:06.195050+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974786194,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 4b09a59a-cd68-4abd-825b-386169189b3f - []"} 2025-03-14T17:53:06.301387+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974786301,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 4b09a59a-cd68-4abd-825b-386169189b3f"} 2025-03-14T17:53:06.301564+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974786301,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 4b09a59a-cd68-4abd-825b-386169189b3f"} 2025-03-14T17:53:06.303292+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974786303,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 4b09a59a-cd68-4abd-825b-386169189b3f - []"} 2025-03-14T17:53:06.304930+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974786304,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 4b09a59a-cd68-4abd-825b-386169189b3f"} 2025-03-14T17:53:06.306316+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974786306,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 4b09a59a-cd68-4abd-825b-386169189b3f - []"} 2025-03-14T17:53:06.311025+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974786310,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":152.451056,\"method\":\"GET\",\"path\":\"/api/v1/incidents/4b09a59a-cd68-4abd-825b-386169189b3f?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T17:53:06.311747+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974786311,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1037,"method":"GET","url":"/api/v1/incidents/4b09a59a-cd68-4abd-825b-386169189b3f?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":44018},"res":{"statusCode":200,"headers":"***"},"responseTime":152,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T17:53:46.199245+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974801472,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:53:46.199248+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974826199,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Rule engine consumer received kafka message with key: 4b09a59a-cd68-4abd-825b-386169189b3f"} 2025-03-14T17:53:46.199548+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974826199,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-rule-engine'"} 2025-03-14T17:53:46.199592+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974826199,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:53:46.185Z\",\"user\":{\"id\":\"9f4c01ec-7d46-47d3-a3a2-2913983c8783\",\"email\":\"incidentcommandcenter@salesforce.com\",\"active\":true,\"name\":\"IncidentCommandCenter\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HtZbYAK\",\"slackUserId\":\"NOT_FOUND_SFDC\",\"createdBy\":\"sam.anderson@salesforce.com\",\"modifiedBy\":\"sam.anderson@salesforce.com\",\"createdAt\":\"2023-02-03T22:47:36.603Z\",\"modifiedAt\":\"2023-02-03T22:47:36.603Z\"},\"incident\":{\"id\":\"4b09a59a-cd68-4abd-825b-386169189b3f\",\"slackChannel\":{\"id\":\"C08G0LTB55J\",\"name\":\"icc-72672536\"},\"subject\":\"LunaDB is no longer showing up in Asgard Splunk for last 30 days\",\"description\":\"https://salesforce-internal.slack.com/archives/C06HW6XJG14/p1740985314469679\",\"detectedTime\":\"2025-03-03T20:20:00.000Z\",\"severity\":\"Sev4\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce-internal.slack.com/archives/C08G0LTB55J/p1741589676649999\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-03T20:20:00.000Z\",\"impactEndTime\":\"2025-03-14T17:49:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/qfr-cfdp-iok\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-559-854-1430, pin: 844728145; \\nFind numbers in more regions on https://tel.meet/qfr-cfdp-iok?pin=9814406372535, pin: 9814406372535\\n\"},\"roles\":[{\"createdAt\":\"2025-03-03T20:20:26.512Z\",\"modifiedAt\":\"2025-03-03T20:20:26.512Z\",\"createdBy\":{\"id\":\"68ab59c3-2832-4a80-8961-908801f35ab6\",\"email\":\"duozhang@salesforce.com\",\"active\":true,\"name\":\"Duo Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000007FU5RIAW\",\"slackUserId\":\"U01JN9MBBLL\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:03.556Z\",\"modifiedAt\":\"2023-04-20T14:26:03.556Z\"},\"modifiedBy\":{\"id\":\"68ab59c3-2832-4a80-8961-908801f35ab6\",\"email\":\"duozhang@salesforce.com\",\"active\":true,\"name\":\"Duo Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000007FU5RIAW\",\"slackUserId\":\"U01JN9MBBLL\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:03.556Z\",\"modifiedAt\":\"2023-04-20T14:26:03.556Z\"},\"id\":\"78c51228-c8de-4d07-94fb-0ceae1175d46\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"68ab59c3-2832-4a80-8961-908801f35ab6\",\"email\":\"duozhang@salesforce.com\",\"active\":true,\"name\":\"Duo Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000007FU5RIAW\",\"slackUserId\":\"U01JN9MBBLL\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:03.556Z\",\"modifiedAt\":\"2023-04-20T14:26:03.556Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Maintenance\",\"createdAt\":\"2025-03-03T20:20:26.512Z\",\"scrumTeamId\":\"a00EE00001OcY42YAF\",\"team\":\"TIP Log Platform - Data Plane\",\"caseNumber\":\"72672536\",\"caseRecordId\":\"500EE00001TPdZfYAL\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/I289ASOpo0ei\",\"engagedAt\":\"2025-03-03T21:01:06.349Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:52:50.846Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev4\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/qfr-cfdp-iok\",\"sentBySlackUserId\":\"NOT_FOUND_SFDC\",\"sentBy\":\"IncidentCommandCenter\",\"cloud\":\"HPS\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"2025-03-14T17:49:00.000Z\",\"impactStartTime\":\"2025-03-03T20:20:00.000Z\",\"duration\":\"11 days\",\"incidentCommander\":\"Duo Zhang\",\"incidentCommanderSlackUserId\":\"U01JN9MBBLL\",\"subject\":\"LunaDB is no longer showing up in Asgard Splunk for last 30 days\",\"team\":\"TIP Log Platform - Data Plane\",\"content\":\":resolved: The following incident has been resolved\\nTeam-TIP Log Platform - Data Plane \\nCase-72672536 \\nSlack Channel - icc-72672536\\nThanks every one for their support! \",\"sentAt\":\"2025-03-14T17:53:45.744Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C01RXMDJV5J\"],\"emailAddresses\":[]},\"internalCommsId\":\"a054d407-08f5-482a-b83b-c2ae6e1bfb6f\",\"allInternalCommsReport\":[{\"sequenceNumber\":1,\"severity\":\"Sev4\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/qfr-cfdp-iok\",\"sentBySlackUserId\":\"NOT_FOUND_SFDC\",\"sentBy\":\"IncidentCommandCenter\",\"cloud\":\"HPS\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"2025-03-14T17:49:00.000Z\",\"impactStartTime\":\"2025-03-03T20:20:00.000Z\",\"duration\":\"11 days\",\"incidentCommander\":\"Duo Zhang\",\"incidentCommanderSlackUserId\":\"U01JN9MBBLL\",\"subject\":\"LunaDB is no longer showing up in Asgard Splunk for last 30 days\",\"team\":\"TIP Log Platform - Data Plane\",\"content\":\":resolved: The following incident has been resolved\\nTeam-TIP Log Platform - Data Plane \\nCase-72672536 \\nSlack Channel - icc-72672536\\nThanks every one for their support! \",\"sentAt\":\"2025-03-14T17:53:45.744Z\",\"swimlaneUpdates\":[]}]},\"client\":\"icc-rule-engine\"}"} 2025-03-14T17:53:46.199593+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974826199,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T17:53:46.199636+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974826199,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T17:53:46.199931+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974826199,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:22:14)","msg":"Rule Engine Consumer: icc-internal-comms-request event received"} 2025-03-14T17:53:46.200028+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974826199,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:30:18)","msg":"Impossible to route icc-internal-comms-request schema, filtered out"} 2025-03-14T17:53:46.210197+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974826199,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:53:46.210197+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974826210,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Rule engine consumer received kafka message with key: 4b09a59a-cd68-4abd-825b-386169189b3f"} 2025-03-14T17:53:46.210357+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974826210,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-rule-engine'"} 2025-03-14T17:53:46.210379+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974826210,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:53:46.199Z\",\"incident\":{\"id\":\"4b09a59a-cd68-4abd-825b-386169189b3f\",\"slackChannel\":{\"id\":\"C08G0LTB55J\",\"name\":\"icc-72672536\"},\"subject\":\"LunaDB is no longer showing up in Asgard Splunk for last 30 days\",\"description\":\"https://salesforce-internal.slack.com/archives/C06HW6XJG14/p1740985314469679\",\"detectedTime\":\"2025-03-03T20:20:00.000Z\",\"severity\":\"Sev4\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce-internal.slack.com/archives/C08G0LTB55J/p1741589676649999\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-03T20:20:00.000Z\",\"impactEndTime\":\"2025-03-14T17:49:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/qfr-cfdp-iok\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-559-854-1430, pin: 844728145; \\nFind numbers in more regions on https://tel.meet/qfr-cfdp-iok?pin=9814406372535, pin: 9814406372535\\n\"},\"roles\":[{\"createdAt\":\"2025-03-03T20:20:26.512Z\",\"modifiedAt\":\"2025-03-03T20:20:26.512Z\",\"createdBy\":{\"id\":\"68ab59c3-2832-4a80-8961-908801f35ab6\",\"email\":\"duozhang@salesforce.com\",\"active\":true,\"name\":\"Duo Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000007FU5RIAW\",\"slackUserId\":\"U01JN9MBBLL\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:03.556Z\",\"modifiedAt\":\"2023-04-20T14:26:03.556Z\"},\"modifiedBy\":{\"id\":\"68ab59c3-2832-4a80-8961-908801f35ab6\",\"email\":\"duozhang@salesforce.com\",\"active\":true,\"name\":\"Duo Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000007FU5RIAW\",\"slackUserId\":\"U01JN9MBBLL\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:03.556Z\",\"modifiedAt\":\"2023-04-20T14:26:03.556Z\"},\"id\":\"78c51228-c8de-4d07-94fb-0ceae1175d46\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"68ab59c3-2832-4a80-8961-908801f35ab6\",\"email\":\"duozhang@salesforce.com\",\"active\":true,\"name\":\"Duo Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000007FU5RIAW\",\"slackUserId\":\"U01JN9MBBLL\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:03.556Z\",\"modifiedAt\":\"2023-04-20T14:26:03.556Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Maintenance\",\"createdAt\":\"2025-03-03T20:20:26.512Z\",\"scrumTeamId\":\"a00EE00001OcY42YAF\",\"team\":\"TIP Log Platform - Data Plane\",\"caseNumber\":\"72672536\",\"caseRecordId\":\"500EE00001TPdZfYAL\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/I289ASOpo0ei\",\"engagedAt\":\"2025-03-03T21:01:06.349Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:52:50.846Z\"},\"eventObj\":{\"notifications\":[],\"internalCommsId\":\"a054d407-08f5-482a-b83b-c2ae6e1bfb6f\",\"sequenceNumber\":1}}"} 2025-03-14T17:53:46.210379+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974826210,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T17:53:46.210415+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974826210,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T17:53:46.210605+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974826210,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:22:14)","msg":"Rule Engine Consumer: icc-internal-comms-response event received"} 2025-03-14T17:53:46.210685+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974826210,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:30:18)","msg":"Impossible to route icc-internal-comms-response schema, filtered out"} 2025-03-14T17:53:46.387277+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974826210,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:53:46.387278+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974826387,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Rule engine consumer received kafka message with key: 4b09a59a-cd68-4abd-825b-386169189b3f"} 2025-03-14T17:53:46.387384+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974826387,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-scheduled-activity-executed' for consumer group='icc-rule-engine'"} 2025-03-14T17:53:46.387386+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974826387,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:53:46.334Z\",\"incident\":{\"id\":\"4b09a59a-cd68-4abd-825b-386169189b3f\"},\"eventObj\":{\"type\":\"COMM\",\"message\":\":resolved: The following incident has been resolved\\nTeam-TIP Log Platform - Data Plane \\nCase-72672536 \\nSlack Channel - icc-72672536\\nThanks every one for their support! \",\"audience\":[{\"id\":\"C01RXMDJV5J\",\"name\":\"broadcast-security-services-outages\"}],\"offsetUnit\":\"m\",\"isRecurring\":false,\"offsetValue\":1,\"inheritedFromTeamConfig\":true,\"incidentId\":\"4b09a59a-cd68-4abd-825b-386169189b3f\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident closed\"}},\"conditions\":{\"all\":[{\"fact\":\"status\",\"value\":\"Resolved\",\"errors\":{},\"operator\":\"equal\"}]},\"id\":\"15e804c5-7736-4aee-8e8e-b96c96df7be4\",\"slackChannelId\":\"C08G0LTB55J\"},\"client\":\"icc-rule-engine\"}"} 2025-03-14T17:53:46.387407+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974826387,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-executed\"}}"} 2025-03-14T17:53:46.387442+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974826387,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-executed\"}}"} 2025-03-14T17:53:46.387676+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974826387,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:22:14)","msg":"Rule Engine Consumer: icc-scheduled-activity-executed event received"} 2025-03-14T17:53:46.387770+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974826387,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:30:18)","msg":"Impossible to route icc-scheduled-activity-executed schema, filtered out"} 2025-03-14T17:54:05.792498+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974845792,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14661308416,\"uptime\":1794589.17,\"totalMem\":16484151296,\"loadavg\":[0.01,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9923400,\"nice\":3740,\"sys\":1447260,\"idle\":1781131870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10976610,\"nice\":2130,\"sys\":1536270,\"idle\":1779986520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11016770,\"nice\":4210,\"sys\":1506550,\"idle\":1780028380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11289510,\"nice\":3250,\"sys\":1533050,\"idle\":1779178060,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11792820,\"nice\":2590,\"sys\":1510820,\"idle\":1779388760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11373020,\"nice\":3170,\"sys\":1526400,\"idle\":1779460250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11172870,\"nice\":3950,\"sys\":1518850,\"idle\":1779874730,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10971340,\"nice\":3360,\"sys\":1511000,\"idle\":1779976900,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6008,\"sum\":59632}}}"} 2025-03-14T17:54:05.792563+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974845792,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:55:05.792489+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974905792,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14665441280,\"uptime\":1794649.17,\"totalMem\":16484151296,\"loadavg\":[0.06,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9923520,\"nice\":3740,\"sys\":1447310,\"idle\":1781191470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10976880,\"nice\":2130,\"sys\":1536320,\"idle\":1780046180,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11016980,\"nice\":4210,\"sys\":1506590,\"idle\":1780088020,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11289750,\"nice\":3250,\"sys\":1533130,\"idle\":1779237710,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11793090,\"nice\":2590,\"sys\":1510870,\"idle\":1779448380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11373360,\"nice\":3170,\"sys\":1526420,\"idle\":1779519840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11173420,\"nice\":3950,\"sys\":1518910,\"idle\":1779934210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10971610,\"nice\":3360,\"sys\":1511080,\"idle\":1780036500,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5993,\"sum\":59631}}}"} 2025-03-14T17:55:05.792547+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974905792,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:56:01.235758+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974961235,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:56:01.235994+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974941769,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T17:56:01.235998+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974961235,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-swimlane-post-created' for consumer group='icc-rest-audit'"} 2025-03-14T17:56:01.236043+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974961235,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:56:00.863Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"createdAt\":\"2025-03-14T17:56:00.623Z\",\"modifiedAt\":\"2025-03-14T17:56:00.623Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"a93cf0e0-88af-4c45-93a0-7307afaf71b4\",\"swimlane\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T18:26:00.647Z\"},\"content\":\" - JPN rollbacks completed at 17:47 UTC\",\"index\":7,\"slackChannelId\":\"C08HTQWFF8T\"},\"requestId\":\"v98iab-pl6chm-pa7hjp-88ngyw-1741974960116\",\"client\":\"icc-ui\"}"} 2025-03-14T17:56:01.236047+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974961236,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-post-created\"}}"} 2025-03-14T17:56:01.236113+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974961236,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-post-created\"}}"} 2025-03-14T17:56:01.236388+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974961236,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-swimlane-post-created event received"} 2025-03-14T17:56:01.236502+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974961236,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-swimlane-post-created schema, filtered out"} 2025-03-14T17:56:01.236655+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974961236,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:56:01.236822+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974961236,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:56:01.236823+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974961236,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-scheduled-activity-updated' for consumer group='icc-rest-audit'"} 2025-03-14T17:56:01.236844+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974961236,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:56:00.869Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"id\":\"3012ac0d-c06c-41ff-88de-bc8d2829329f\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"type\":\"SWIMLANE\",\"active\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T18:26:00.647Z\",\"occurrences\":[],\"offsetValue\":30,\"additionalInfo\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T18:26:00.647Z\"},\"currentOccurrence\":0},\"requestId\":\"\",\"client\":\"icc-ui\"}"} 2025-03-14T17:56:01.236860+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974961236,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-updated\"}}"} 2025-03-14T17:56:01.236884+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974961236,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-updated\"}}"} 2025-03-14T17:56:01.237064+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974961236,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-scheduled-activity-updated event received"} 2025-03-14T17:56:01.237176+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974961237,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-scheduled-activity-updated schema, filtered out"} 2025-03-14T17:56:11.090209+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974971089,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:56:11.090333+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974968109,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:56:11.090335+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974971090,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-swimlane-invite-assignee' for consumer group='icc-rest-audit'"} 2025-03-14T17:56:11.090340+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974971090,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:56:11.039Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"slackChannelId\":\"C08HTQWFF8T\",\"userToInvite\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"}},\"requestId\":\"m7f8h-kbqrnj-3stpn-7ecjn8-1741974970509\",\"client\":\"icc-ui\"}"} 2025-03-14T17:56:11.090356+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974971090,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-invite-assignee\"}}"} 2025-03-14T17:56:11.090395+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974971090,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-invite-assignee\"}}"} 2025-03-14T17:56:11.090638+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974971090,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-swimlane-invite-assignee event received"} 2025-03-14T17:56:11.090755+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974971090,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-swimlane-invite-assignee schema, filtered out"} 2025-03-14T17:56:11.283213+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974971282,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:56:11.283337+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974971090,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:56:11.283339+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974971283,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-swimlane-updated' for consumer group='icc-rest-audit'"} 2025-03-14T17:56:11.283362+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974971283,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:56:11.274Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T17:56:11.015Z\",\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"Completed\",\"includeInComms\":false,\"index\":1,\"slackChannelId\":\"C08HTQWFF8T\"},\"requestId\":\"m7f8h-kbqrnj-3stpn-7ecjn8-1741974970509\",\"client\":\"icc-ui\"}"} 2025-03-14T17:56:11.283363+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974971283,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-updated\"}}"} 2025-03-14T17:56:11.283402+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974971283,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-updated\"}}"} 2025-03-14T17:56:11.283612+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974971283,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-swimlane-updated event received"} 2025-03-14T17:56:11.283731+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974971283,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-swimlane-updated schema, filtered out"} 2025-03-14T17:56:11.287337+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974971286,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T17:56:11.287761+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974971283,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T17:56:11.287762+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741974971287,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-scheduled-activity-deleted' for consumer group='icc-rest-audit'"} 2025-03-14T17:56:11.287867+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974971287,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:56:11.277Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":[{\"id\":\"2921c600-0e04-4a54-a283-99cda41c16b8\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"completed\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:37:09.979Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"acknowledged\":true,\"acknowledgedAt\":\"2025-03-14T16:10:49.835Z\",\"acknowledgedBy\":\"maeve.coleman@salesforce.com\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"f96bbb7f-3ec5-459c-8964-0ef37bb3457c\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:47:19.513Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":10,\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"1a48e7c8-a422-48eb-bde1-a5efcd89cfdd\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"completed\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:47:11.819Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"acknowledged\":true,\"acknowledgedAt\":\"2025-03-14T16:10:53.324Z\",\"acknowledgedBy\":\"maeve.coleman@salesforce.com\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"10f810fd-14b7-481c-be23-97c6dd3bb460\",\"type\":\"PAGE\",\"active\":true,\"message\":\"This an auto page is for SR Exec:\\n\\n{{team}} is running a {{severity}} Incident on the following voice bridge: {{bridge}}\\n\\nSlack Channel - {{slackChannel}}\\nCurrent Status - {{status}}\\nGUS Case Number - {{case}} \",\"audience\":[{\"id\":\"PRJRDHQ\",\"name\":\"SR Exec\",\"status\":\"active\"}],\"completed\":true,\"conditions\":{\"all\":[{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"}]},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T15:17:11.827Z\",\"completedAt\":\"2025-03-14T15:17:12.232Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":30,\"additionalInfo\":{\"rule\":{\"name\":\"Escalate - SR Exec - Sev1 Incident\",\"type\":null}},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"095546ab-4496-4546-8838-90f20a97fb19\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Add & Update Swimlanes\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"h\",\"triggersAt\":\"2025-03-14T15:47:11.832Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":1,\"additionalInfo\":{\"rule\":{\"name\":\"Incident Swimlane Reminder\",\"type\":null},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"24c9898f-0ce0-4cf8-b95c-4f73395e5e42\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Double check that 'Impacted Clouds' is properly set to Core 1P, Core Live on Falcon or Heroku so that Executives can be paged on time\",\"audience\":[],\"completed\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:50:11.838Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":3,\"acknowledged\":true,\"acknowledgedAt\":\"2025-03-14T16:12:39.680Z\",\"acknowledgedBy\":\"maeve.coleman@salesforce.com\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev0/1 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"dcdcc1de-c2ca-4517-9da7-d16f7d16644c\",\"type\":\"COMM\",\"active\":true,\"message\":\"Team - {{team}}\\nCase - {{case}}\\nSeverity - {{severity}}\\nVoice Bridge - {{bridge}}\\nSlack Channel - {{slackChannel}}\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"audience\":[{\"id\":\"C05U9CBHX8D\",\"name\":\"tce-core-platform\"},\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\",\"gsm@salesforce.com\"],\"completed\":true,\"conditions\":{\"all\":[{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"servicesImpacted\",\"value\":[\"Core 1P\",\"Foundations\",\"Core Live on Falcon\"],\"errors\":{},\"operator\":\"arrayContainsArray\"}]},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:50:11.845Z\",\"completedAt\":\"2025-03-14T14:50:12.608Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":3,\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\",\"type\":null}},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"067f10c4-62da-4a7a-9724-1dabfce98934\",\"type\":\"PAGE\",\"active\":true,\"message\":\"Team - {{team}}\\nCase - {{case}}\\nSeverity - {{severity}}\\nVoice Bridge - {{bridge}}\\nSlack Channel - {{slackChannel}}\\nPlease join the Voice Bridge and Slack Channel\",\"audience\":[{\"id\":\"PLSMU0R\",\"name\":\"CIC Comms - Trust Assistance\",\"status\":\"active\"}],\"completed\":true,\"conditions\":{\"all\":[{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"servicesImpacted\",\"value\":[\"Core 1P\",\"Foundations\",\"Core Live on Falcon\"],\"errors\":{},\"operator\":\"arrayContainsArray\"}]},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:50:11.851Z\",\"completedAt\":\"2025-03-14T14:50:12.299Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":3,\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\",\"type\":null}},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"ac9461e7-53e6-47c9-a87a-a4bde94c3e72\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Close the case\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"h\",\"recurrence\":50,\"triggersAt\":\"2025-03-14T18:55:37.073Z\",\"isRecurring\":true,\"occurrences\":[],\"offsetValue\":1,\"frequencyUnit\":\"h\",\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"frequencyValue\":4,\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"8e844903-26f0-4fc7-93a7-9fd95ff904ce\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Ensure Trust is Resolved\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T18:05:37.073Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":10,\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"a27b33af-b211-4f8c-904c-ced92db97b72\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Send Resolved TCE\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T18:00:37.073Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":5,\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true}],\"requestId\":\"\",\"client\":\"icc-ui\"}"} 2025-03-14T17:56:11.287868+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974971287,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-deleted\"}}"} 2025-03-14T17:56:11.287892+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974971287,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-deleted\"}}"} 2025-03-14T17:56:11.288081+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974971287,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-scheduled-activity-deleted event received"} 2025-03-14T17:56:11.288210+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741974971288,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-scheduled-activity-deleted schema, filtered out"} 2025-03-14T18:01:06.988553+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975266988,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14667759616,\"uptime\":1795010.37,\"totalMem\":16484151296,\"loadavg\":[0.02,0.08,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9925130,\"nice\":3740,\"sys\":1447600,\"idle\":1781550490,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10978510,\"nice\":2130,\"sys\":1536560,\"idle\":1780404960,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11018940,\"nice\":4210,\"sys\":1506820,\"idle\":1780446700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11291830,\"nice\":3250,\"sys\":1533460,\"idle\":1779596110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11795360,\"nice\":2590,\"sys\":1511180,\"idle\":1779806640,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11375330,\"nice\":3170,\"sys\":1526690,\"idle\":1779878250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11175540,\"nice\":3950,\"sys\":1519170,\"idle\":1780292720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10973970,\"nice\":3360,\"sys\":1511350,\"idle\":1780394590,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":13070,\"sum\":59511}}}"} 2025-03-14T18:01:29.020539+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975266988,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:01:29.020545+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975289020,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"}"} 2025-03-14T18:01:29.048123+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975289047,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:01:29.049938+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975289049,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T18:01:29.050109+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975289049,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:01:29.051156+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975289050,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T18:01:29.160429+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975289159,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:01:29.160644+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975289160,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:01:29.162029+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975289161,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T18:01:29.163461+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975289163,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:01:29.164572+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975289164,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T18:01:29.177981+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975289177,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-page-request for payload : {\"createdAt\":\"2025-03-14T18:01:29.177Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:57:22.445Z\"},\"eventObj\":{\"ok\":true,\"id\":\"eb73be9a-f75b-4f70-b59e-2887f0d1754f\",\"serviceId\":\"PE4JSXF\",\"serviceName\":\"GUS: STRIDE Incident Escalation\",\"customMessage\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\nSeverity: Sev2\\nSlack Channel: #icc-73029614\\nBridge URL: https://meet.google.com/owh-inkc-coi\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: \",\"incidentSubject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"incidentDescription\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\"},\"requestId\":\"1fvhfr-qqtiub-rlim8i-3c6jv-1741975288861\",\"client\":\"icc-ui\"}"} 2025-03-14T18:01:29.178041+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975289047,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:01:29.178041+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975289178,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-page-request - undefined"} 2025-03-14T18:01:29.178048+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975289178,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-page-request\"}}"} 2025-03-14T18:01:29.178097+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975289178,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-page-request\"}}"} 2025-03-14T18:01:29.178288+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975289178,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:01:29.178290+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975289178,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'd9675aca-94e2-4634-b037-3245f2882d3f' to topic 'incident': {\"createdAt\":\"2025-03-14T18:01:29.177Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:57:22.445Z\"},\"eventObj\":{\"ok\":true,\"id\":\"eb73be9a-f75b-4f70-b59e-2887f0d1754f\",\"serviceId\":\"PE4JSXF\",\"serviceName\":\"GUS: STRIDE Incident Escalation\",\"customMessage\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\nSeverity: Sev2\\nSlack Channel: #icc-73029614\\nBridge URL: https://meet.google.com/owh-inkc-coi\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: \",\"incidentSubject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"incidentDescription\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\"},\"requestId\":\"1fvhfr-qqtiub-rlim8i-3c6jv-1741975288861\",\"client\":\"icc-ui\"}"} 2025-03-14T18:01:29.178333+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975289178,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'd9675aca-94e2-4634-b037-3245f2882d3f' to Kafka topic 'incident'"} 2025-03-14T18:01:29.178334+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975289178,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-page-request - undefined"} 2025-03-14T18:01:29.178337+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975289178,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.14806800335645676\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-page-request\"}}"} 2025-03-14T18:01:29.178362+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975289178,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.14806800335645676\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-page-request\"}}"} 2025-03-14T18:01:29.178576+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975289178,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T18:01:29.179842+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975289178,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:01:29.179842+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975289179,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":194.133455,\"method\":\"POST\",\"path\":\"/api/v1/incidents/d9675aca-94e2-4634-b037-3245f2882d3f/pages\",\"statusCode\":202}}"} 2025-03-14T18:01:29.180444+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975289180,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1062,"method":"POST","url":"/api/v1/incidents/d9675aca-94e2-4634-b037-3245f2882d3f/pages","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":17430},"res":{"statusCode":202,"headers":"***"},"responseTime":194,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:01:29.186634+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975289186,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:01:29.186866+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975289179,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:01:29.186867+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975289186,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-rest-audit'"} 2025-03-14T18:01:29.186909+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975289186,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:01:29.177Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:57:22.445Z\"},\"eventObj\":{\"ok\":true,\"id\":\"eb73be9a-f75b-4f70-b59e-2887f0d1754f\",\"serviceId\":\"PE4JSXF\",\"serviceName\":\"GUS: STRIDE Incident Escalation\",\"customMessage\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\nSeverity: Sev2\\nSlack Channel: #icc-73029614\\nBridge URL: https://meet.google.com/owh-inkc-coi\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: \",\"incidentSubject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"incidentDescription\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\"},\"requestId\":\"1fvhfr-qqtiub-rlim8i-3c6jv-1741975288861\",\"client\":\"icc-ui\"}"} 2025-03-14T18:01:29.186911+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975289186,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"} 2025-03-14T18:01:29.186946+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975289186,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"} 2025-03-14T18:01:29.187143+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975289186,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-page-request event received"} 2025-03-14T18:01:29.187238+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975289187,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-page-request schema, filtered out"} 2025-03-14T18:02:06.984560+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975289605,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:02:06.984566+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975326984,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14666469376,\"uptime\":1795070.37,\"totalMem\":16484151296,\"loadavg\":[0,0.06,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9925400,\"nice\":3740,\"sys\":1447640,\"idle\":1781610180,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10978780,\"nice\":2130,\"sys\":1536590,\"idle\":1780464550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11019280,\"nice\":4210,\"sys\":1506870,\"idle\":1780506340,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11292010,\"nice\":3250,\"sys\":1533510,\"idle\":1779655750,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11795560,\"nice\":2590,\"sys\":1511250,\"idle\":1779866300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11375630,\"nice\":3170,\"sys\":1526720,\"idle\":1779937860,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11175880,\"nice\":3950,\"sys\":1519230,\"idle\":1780352260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10974280,\"nice\":3360,\"sys\":1511370,\"idle\":1780454310,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6144,\"sum\":59566}}}"} 2025-03-14T18:05:06.984580+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975475265,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:05:06.984585+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975506984,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14661091328,\"uptime\":1795250.37,\"totalMem\":16484151296,\"loadavg\":[0.03,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9926090,\"nice\":3740,\"sys\":1447820,\"idle\":1781789210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10980030,\"nice\":2130,\"sys\":1536740,\"idle\":1780642970,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11019960,\"nice\":4210,\"sys\":1506970,\"idle\":1780685300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11293030,\"nice\":3250,\"sys\":1533630,\"idle\":1779834560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11796460,\"nice\":2590,\"sys\":1511400,\"idle\":1780045120,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11376530,\"nice\":3170,\"sys\":1526890,\"idle\":1780116620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11176870,\"nice\":3950,\"sys\":1519370,\"idle\":1780531000,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10974950,\"nice\":3360,\"sys\":1511500,\"idle\":1780633040,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":65,\"num\":12784,\"sum\":59533}}}"} 2025-03-14T18:05:37.202623+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975537202,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:05:37.202735+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975506984,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:05:37.202738+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975537202,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-rest-audit'"} 2025-03-14T18:05:37.202739+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975537202,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:05:37.116Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"8e844903-26f0-4fc7-93a7-9fd95ff904ce\",\"message\":\"Ensure Trust is Resolved\",\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"}},\"client\":\"icc-rest\"}"} 2025-03-14T18:05:37.202740+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975537202,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T18:05:37.202783+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975537202,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T18:05:37.203043+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975537202,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: bullmq-job-completed event received"} 2025-03-14T18:05:37.203164+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975537203,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route bullmq-job-completed schema, filtered out"} 2025-03-14T18:05:37.293450+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975537293,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:05:37.293564+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975537202,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:05:37.293568+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975537293,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-rest-audit'"} 2025-03-14T18:05:37.293570+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975537293,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:05:37.241Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"8e844903-26f0-4fc7-93a7-9fd95ff904ce\",\"message\":\"Ensure Trust is Resolved\",\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"reminderData\":{\"id\":\"8e844903-26f0-4fc7-93a7-9fd95ff904ce\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Ensure Trust is Resolved\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T18:05:37.073Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":10,\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HTQWFF8T\"}}"} 2025-03-14T18:05:37.293578+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975537293,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T18:05:37.293618+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975537293,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T18:05:37.293802+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975537293,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-reminder-triggered event received"} 2025-03-14T18:05:37.303655+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975537293,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:05:37.303656+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975537303,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":" Handle process event icc-reminder-triggered in ReminderEventProcessor for payload : {\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"8e844903-26f0-4fc7-93a7-9fd95ff904ce\",\"message\":\"Ensure Trust is Resolved\",\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"reminderData\":{\"id\":\"8e844903-26f0-4fc7-93a7-9fd95ff904ce\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Ensure Trust is Resolved\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T18:05:37.073Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":10,\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HTQWFF8T\"}"} 2025-03-14T18:05:37.303658+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975537303,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Reminder triggered for incident c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:05:37.303658+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975537303,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Adding reminder event for c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:05:37.342028+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975537303,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T18:05:37.342029+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975537341,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:05:37.342254+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975537342,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:05:37.344286+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975537344,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T18:05:37.344473+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975537344,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:05:37.346199+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975537345,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId c3491190-f157-4c72-8db8-2885f47aaefa - [{\"createdAt\":\"2025-03-14T17:49:38.449Z\",\"modifiedAt\":\"2025-03-14T17:49:38.449Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"59724378-2593-4d98-a228-5f15b173b4b3\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":true,\"sfid\":\"a07B0000000VzLxIAK\"}]"} 2025-03-14T18:05:37.489594+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975537489,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:05:37.489763+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975537489,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:05:37.491272+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975537491,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T18:05:37.492784+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975537492,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:05:37.493976+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975537493,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T18:06:00.529956+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975554570,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:06:00.529960+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975560529,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.9027609999999999,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-14T18:06:00.530597+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975560530,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1074,"method":"GET","url":"/alive","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":57592},"res":{"statusCode":200,"headers":"***"},"responseTime":1,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:06:05.796519+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975565796,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14660231168,\"uptime\":1795309.18,\"totalMem\":16484151296,\"loadavg\":[0.01,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9926240,\"nice\":3740,\"sys\":1447850,\"idle\":1781847740,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10980230,\"nice\":2130,\"sys\":1536760,\"idle\":1780701520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11020280,\"nice\":4210,\"sys\":1507000,\"idle\":1780743710,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11293310,\"nice\":3250,\"sys\":1533690,\"idle\":1779892970,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11796750,\"nice\":2590,\"sys\":1511510,\"idle\":1780103530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11376840,\"nice\":3170,\"sys\":1526930,\"idle\":1780175100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11177240,\"nice\":3950,\"sys\":1519440,\"idle\":1780589370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10975310,\"nice\":3360,\"sys\":1511560,\"idle\":1780691380,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5992,\"sum\":59631}}}"} 2025-03-14T18:06:05.796595+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975565796,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:06:06.984539+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975560529,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:06:06.984546+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975566984,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14660231168,\"uptime\":1795310.37,\"totalMem\":16484151296,\"loadavg\":[0.01,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9926240,\"nice\":3740,\"sys\":1447850,\"idle\":1781848920,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10980230,\"nice\":2130,\"sys\":1536760,\"idle\":1780702690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11020280,\"nice\":4210,\"sys\":1507000,\"idle\":1780744900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11293330,\"nice\":3250,\"sys\":1533690,\"idle\":1779894160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11796750,\"nice\":2590,\"sys\":1511510,\"idle\":1780104710,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11376860,\"nice\":3170,\"sys\":1526930,\"idle\":1780176280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11177240,\"nice\":3950,\"sys\":1519440,\"idle\":1780590560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10975330,\"nice\":3360,\"sys\":1511560,\"idle\":1780692560,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6197,\"sum\":59542}}}"} 2025-03-14T18:06:28.601481+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975588601,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:69:12)","msg":"[SlackService.getChannelNameById] Cache miss for Slack Channel: C0449P2SUFL"} 2025-03-14T18:06:28.867410+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975585855,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:06:28.867412+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975588867,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"}"} 2025-03-14T18:06:28.893266+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975588893,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:06:28.894983+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975588894,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T18:06:28.895125+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975588894,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:06:28.896386+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975588896,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T18:06:29.012721+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975589012,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:06:29.012840+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975589012,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:06:29.014493+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975589014,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T18:06:29.015690+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975589015,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:06:29.016606+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975589016,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T18:06:29.023552+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975589023,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-internal-comms-request for payload : {\"createdAt\":\"2025-03-14T18:06:29.023Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"9 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved.\",\"actions\":\"We are paging out to stride team to investigate further on the alert.\"},\"sentAt\":\"2025-03-14T18:06:28.522Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C0449P2SUFL\"],\"emailAddresses\":[\"aag-incident-alerts@salesforce.com\"]},\"internalCommsId\":\"f94b9c07-8434-41e6-8529-57b392648b38\",\"allInternalCommsReport\":[{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"9 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved.\",\"actions\":\"We are paging out to stride team to investigate further on the alert.\"},\"sentAt\":\"2025-03-14T18:06:28.522Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"heps2b-9yc7wo-us843t-p1f3s-1741975588174\",\"client\":\"icc-ui\"}"} 2025-03-14T18:06:29.023553+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975588892,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:06:29.023554+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975589023,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-internal-comms-request - undefined"} 2025-03-14T18:06:29.023554+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975589023,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T18:06:29.023582+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975589023,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T18:06:29.023793+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975589023,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:06:29.023805+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975589023,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'd9675aca-94e2-4634-b037-3245f2882d3f' to topic 'incident': {\"createdAt\":\"2025-03-14T18:06:29.023Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"9 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved.\",\"actions\":\"We are paging out to stride team to investigate further on the alert.\"},\"sentAt\":\"2025-03-14T18:06:28.522Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C0449P2SUFL\"],\"emailAddresses\":[\"aag-incident-alerts@salesforce.com\"]},\"internalCommsId\":\"f94b9c07-8434-41e6-8529-57b392648b38\",\"allInternalCommsReport\":[{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"9 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved.\",\"actions\":\"We are paging out to stride team to investigate further on the alert.\"},\"sentAt\":\"2025-03-14T18:06:28.522Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"heps2b-9yc7wo-us843t-p1f3s-1741975588174\",\"client\":\"icc-ui\"}"} 2025-03-14T18:06:29.023817+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975589023,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'd9675aca-94e2-4634-b037-3245f2882d3f' to Kafka topic 'incident'"} 2025-03-14T18:06:29.023819+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975589023,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-internal-comms-request - undefined"} 2025-03-14T18:06:29.023835+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975589023,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.15958800166845322\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T18:06:29.023856+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975589023,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.15958800166845322\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T18:06:29.024073+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975589023,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T18:06:29.024457+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975589023,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:06:29.024458+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975589024,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":515.885176,\"method\":\"POST\",\"path\":\"/api/v1/incidents/d9675aca-94e2-4634-b037-3245f2882d3f/comms\",\"statusCode\":201}}"} 2025-03-14T18:06:29.025037+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975589024,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1076,"method":"POST","url":"/api/v1/incidents/d9675aca-94e2-4634-b037-3245f2882d3f/comms","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":51858},"res":{"statusCode":201,"headers":"***"},"responseTime":515,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:06:29.032596+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975589032,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:06:29.033023+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975589024,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:06:29.033023+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975589032,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-rest-audit'"} 2025-03-14T18:06:29.033106+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975589033,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:06:29.023Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"9 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved.\",\"actions\":\"We are paging out to stride team to investigate further on the alert.\"},\"sentAt\":\"2025-03-14T18:06:28.522Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C0449P2SUFL\"],\"emailAddresses\":[\"aag-incident-alerts@salesforce.com\"]},\"internalCommsId\":\"f94b9c07-8434-41e6-8529-57b392648b38\",\"allInternalCommsReport\":[{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"9 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved.\",\"actions\":\"We are paging out to stride team to investigate further on the alert.\"},\"sentAt\":\"2025-03-14T18:06:28.522Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"heps2b-9yc7wo-us843t-p1f3s-1741975588174\",\"client\":\"icc-ui\"}"} 2025-03-14T18:06:29.033107+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975589033,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T18:06:29.033135+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975589033,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T18:06:29.033313+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975589033,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-internal-comms-request event received"} 2025-03-14T18:06:29.033694+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975589033,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-internal-comms-request schema, filtered out"} 2025-03-14T18:06:29.434269+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975589434,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:06:29.434606+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975589033,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:06:29.434607+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975589434,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-rest-audit'"} 2025-03-14T18:06:29.434681+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975589434,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:06:29.425Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C0449P2SUFL\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"f94b9c07-8434-41e6-8529-57b392648b38\",\"sequenceNumber\":1}}"} 2025-03-14T18:06:29.434682+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975589434,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T18:06:29.434686+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975589434,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T18:06:29.434910+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975589434,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-internal-comms-response event received"} 2025-03-14T18:07:05.796507+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975625796,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14660190208,\"uptime\":1795369.18,\"totalMem\":16484151296,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9926500,\"nice\":3740,\"sys\":1447900,\"idle\":1781907420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10980390,\"nice\":2130,\"sys\":1536800,\"idle\":1780761140,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11020440,\"nice\":4210,\"sys\":1507040,\"idle\":1780803410,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11293630,\"nice\":3250,\"sys\":1533730,\"idle\":1779952520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11796980,\"nice\":2590,\"sys\":1511550,\"idle\":1780163140,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11377090,\"nice\":3170,\"sys\":1526950,\"idle\":1780234760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11177440,\"nice\":3950,\"sys\":1519530,\"idle\":1780649050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10975580,\"nice\":3360,\"sys\":1511600,\"idle\":1780750940,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5990,\"sum\":59634}}}"} 2025-03-14T18:07:05.796574+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975625796,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:07:06.988535+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975600042,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:07:06.988540+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975626988,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14659960832,\"uptime\":1795370.37,\"totalMem\":16484151296,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9926520,\"nice\":3740,\"sys\":1447900,\"idle\":1781908610,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10980390,\"nice\":2130,\"sys\":1536800,\"idle\":1780762320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11020440,\"nice\":4210,\"sys\":1507040,\"idle\":1780804600,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11293630,\"nice\":3250,\"sys\":1533730,\"idle\":1779953700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11796990,\"nice\":2590,\"sys\":1511550,\"idle\":1780164320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11377100,\"nice\":3170,\"sys\":1526950,\"idle\":1780235950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11177440,\"nice\":3950,\"sys\":1519530,\"idle\":1780650240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10975590,\"nice\":3360,\"sys\":1511600,\"idle\":1780752120,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":6148,\"sum\":59573}}}"} 2025-03-14T18:08:06.988540+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975626988,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:08:06.988549+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975686988,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14658134016,\"uptime\":1795430.37,\"totalMem\":16484151296,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9926710,\"nice\":3740,\"sys\":1447920,\"idle\":1781968290,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10980640,\"nice\":2130,\"sys\":1536860,\"idle\":1780822030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11020660,\"nice\":4210,\"sys\":1507070,\"idle\":1780864280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11294070,\"nice\":3250,\"sys\":1533760,\"idle\":1780013210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11797100,\"nice\":2590,\"sys\":1511600,\"idle\":1780224040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11377400,\"nice\":3170,\"sys\":1527000,\"idle\":1780295540,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11177640,\"nice\":3950,\"sys\":1519570,\"idle\":1780709930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10975730,\"nice\":3360,\"sys\":1511640,\"idle\":1780811840,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6036,\"sum\":59616}}}"} 2025-03-14T18:08:31.527113+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975686988,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:08:31.527117+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975711527,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T18:09:06.988552+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975743588,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:09:06.988557+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975746988,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14630699008,\"uptime\":1795490.37,\"totalMem\":16484151296,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9926960,\"nice\":3740,\"sys\":1447940,\"idle\":1782027920,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10980820,\"nice\":2130,\"sys\":1536880,\"idle\":1780881710,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11020820,\"nice\":4210,\"sys\":1507120,\"idle\":1780923930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11294390,\"nice\":3250,\"sys\":1533830,\"idle\":1780072730,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11797570,\"nice\":2590,\"sys\":1511670,\"idle\":1780283490,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11377790,\"nice\":3170,\"sys\":1527020,\"idle\":1780355070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11177950,\"nice\":3950,\"sys\":1519610,\"idle\":1780769530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10976160,\"nice\":3360,\"sys\":1511680,\"idle\":1780871440,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":117,\"num\":6083,\"sum\":59591}}}"} 2025-03-14T18:10:06.988572+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975796513,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:10:06.988577+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975806988,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14662029312,\"uptime\":1795550.37,\"totalMem\":16484151296,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9927170,\"nice\":3740,\"sys\":1447980,\"idle\":1782087550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10981300,\"nice\":2130,\"sys\":1536930,\"idle\":1780941160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11021000,\"nice\":4210,\"sys\":1507170,\"idle\":1780983570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11294750,\"nice\":3250,\"sys\":1533880,\"idle\":1780132240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11797970,\"nice\":2590,\"sys\":1511730,\"idle\":1780342950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11378090,\"nice\":3170,\"sys\":1527070,\"idle\":1780414670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11178400,\"nice\":3950,\"sys\":1519640,\"idle\":1780829140,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10976440,\"nice\":3360,\"sys\":1511720,\"idle\":1780930990,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":68,\"num\":11611,\"sum\":59505}}}"} 2025-03-14T18:13:01.200267+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981200,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:13:01.200471+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975980545,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:13:01.200472+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975981200,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-change-implementation-request' for consumer group='icc-rest-audit'"} 2025-03-14T18:13:01.200514+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981200,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:01.187Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:55:41.685Z\"},\"eventObj\":[{\"changeImplementationId\":\"a2dEE000018CssLYAS\",\"gusCaseRecordId\":\"500EE00001TtHdKYAV\"}],\"requestId\":\"vwpivk-b1n62-lccsei-72br5k-1741975979627\",\"client\":\"icc-ui\"}"} 2025-03-14T18:13:01.200531+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981200,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-change-implementation-request\"}}"} 2025-03-14T18:13:01.200573+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981200,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-change-implementation-request\"}}"} 2025-03-14T18:13:01.200755+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981200,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-incident-to-change-implementation-request event received"} 2025-03-14T18:13:01.200856+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981200,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-incident-to-change-implementation-request schema, filtered out"} 2025-03-14T18:13:01.224720+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981224,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:13:01.225016+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975981200,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:13:01.225017+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975981224,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-rest-audit'"} 2025-03-14T18:13:01.225090+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981225,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:01.215Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"workItem\":{\"createdAt\":\"2025-03-14T17:49:38.449Z\",\"modifiedAt\":\"2025-03-14T17:49:38.449Z\",\"id\":\"59724378-2593-4d98-a228-5f15b173b4b3\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":true,\"sfid\":\"a07B0000000VzLxIAK\"},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:55:41.685Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"vwpivk-b1n62-lccsei-72br5k-1741975979627\",\"client\":\"icc-ui\"}"} 2025-03-14T18:13:01.225091+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981225,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T18:13:01.225125+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981225,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T18:13:01.225283+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981225,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-usd-resource-deleted event received"} 2025-03-14T18:13:01.225363+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981225,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-usd-resource-deleted schema, filtered out"} 2025-03-14T18:13:01.237649+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981237,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:13:01.237767+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975981225,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:13:01.237767+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975981237,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='icc-rest-audit'"} 2025-03-14T18:13:01.237772+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981237,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"timestamp\":\"2025-03-14T18:13:01.188Z\",\"sectionTitle\":\"Change Implementations updated\",\"contentObject\":{\"emptyData\":\"All Change Implementations have been removed\",\"dataTitle\":\"Change Implementations updated with the following information:\",\"data\":[{\"text\":\"72946812\",\"important\":true,\"explain\":false,\"separator\":\" - \",\"moreText\":{\"text\":\"CI-59783481\",\"important\":false,\"explain\":false,\"separator\":\" \",\"moreText\":{\"text\":\"Running pipeline(s) for grid=commercial1 and FI=aws-prod9-apnortheast1\",\"important\":false,\"explain\":true,\"separator\":\" \"}}}]}}"} 2025-03-14T18:13:01.237800+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981237,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}"} 2025-03-14T18:13:01.237819+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981237,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}"} 2025-03-14T18:13:01.251833+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981251,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:13:01.252143+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975981237,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:13:01.252143+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975981252,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-rest-audit'"} 2025-03-14T18:13:01.252262+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981252,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:01.241Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"workItem\":{\"createdAt\":\"2025-03-14T17:49:38.449Z\",\"modifiedAt\":\"2025-03-14T17:49:38.449Z\",\"id\":\"59724378-2593-4d98-a228-5f15b173b4b3\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":true,\"sfid\":\"a07B0000000VzLxIAK\"},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:55:41.685Z\"},\"eventObj\":[],\"requestId\":\"vwpivk-b1n62-lccsei-72br5k-1741975979627\",\"client\":\"icc-ui\"}"} 2025-03-14T18:13:01.252263+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981252,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T18:13:01.252282+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981252,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T18:13:01.252483+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981252,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-usd-resource-created event received"} 2025-03-14T18:13:01.252593+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981252,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-usd-resource-created schema, filtered out"} 2025-03-14T18:13:01.255071+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981254,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:13:01.255491+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975981252,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:13:01.255492+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975981255,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-closed' for consumer group='icc-rest-audit'"} 2025-03-14T18:13:01.255585+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981255,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:00.496Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000r5SzYAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\",\"customerExperience\":\"Mail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact/lead as bounced. We have no reported cases from external customers.\",\"immediateResolution\":\"TTMD: 14:55 UTC\\nThe primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\",\"aarQuestions\":\"What went well in the response: Teams were able to identify the problem very quickly and effectively, including the necessary steps to identify a viable mitigation path (rolling back).\\nWhat was challenging in the response: It took longer than we would like from the time that we made a mitigating decision until we actually executed the first rollback stagger. The challenge here is that we couldn't just click the rollback button, as additional changes would've been rolled back introducing a significant amount of risk for rollback regression. This conversation on how to proceed with the rollback took additional time to talk through.\\n\\nAAR Questions: \\n1. Why was this issue missed during pre-deployment testing.\\n2. Why did this issue go unnoticed for ~3 days post deployment?\",\"changes\":\"72946812\",\"breakFix\":\"73028534\",\"productTagName\":\"Ingress Gateway Control Plane\",\"closedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T18:13:00.401Z\",\"modifiedAt\":\"2025-03-14T18:13:00.401Z\",\"id\":\"359e3d41-544a-4de7-a4bd-fee6c9534b64\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:55:41.685Z\"},\"requestId\":\"vwpivk-b1n62-lccsei-72br5k-1741975979627\",\"client\":\"icc-ui\"}"} 2025-03-14T18:13:01.255586+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981255,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}"} 2025-03-14T18:13:01.255614+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981255,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}"} 2025-03-14T18:13:01.255790+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981255,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-incident-closed event received"} 2025-03-14T18:13:01.255902+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981255,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-incident-closed schema, filtered out"} 2025-03-14T18:13:01.302214+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981302,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:13:01.302274+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975981255,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:13:01.302276+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975981302,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-rest-audit'"} 2025-03-14T18:13:01.302277+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981302,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:01.252Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"responses\":[]}"} 2025-03-14T18:13:01.302306+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981302,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T18:13:01.302327+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981302,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T18:13:01.302504+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981302,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-usd-resource-response event received"} 2025-03-14T18:13:01.303272+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981303,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceEventProcessor.processEvent (src/kafka/processor/iccRest/usdResourceEventProcessor.ts:22:12)","msg":"[UsdResourceEventProcessor] Handle process event icc-usd-resource-response for payload {\"createdAt\":\"2025-03-14T18:13:01.252Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"responses\":[]}"} 2025-03-14T18:13:01.303453+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981303,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:369:16)","msg":"[asyncHandler.handleUsdResourcePatched] update for c3491190-f157-4c72-8db8-2885f47aaefa - {\"createdAt\":\"2025-03-14T18:13:01.252Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"responses\":[]}"} 2025-03-14T18:13:01.303632+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981303,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:13:01.305467+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981305,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []"} 2025-03-14T18:13:01.305649+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975981305,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:391:16)","msg":"[asyncHandler.handleUsdResourcePatched] matching response USD resources to existing entries: []"} 2025-03-14T18:13:01.305817+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":40,"time":1741975981305,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:437:18)","msg":"[asyncHandler.handleUsdResourcePatched] nothing to patch for c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:13:06.208384+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975986208,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:13:06.208754+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975984308,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:13:06.208754+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975986208,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='icc-rest-audit'"} 2025-03-14T18:13:06.208839+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975986208,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:06.200Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000r5SzYAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\",\"customerExperience\":\"Mail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact/lead as bounced. We have no reported cases from external customers.\",\"immediateResolution\":\"TTMD: 14:55 UTC\\nThe primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\",\"aarQuestions\":\"What went well in the response: Teams were able to identify the problem very quickly and effectively, including the necessary steps to identify a viable mitigation path (rolling back).\\nWhat was challenging in the response: It took longer than we would like from the time that we made a mitigating decision until we actually executed the first rollback stagger. The challenge here is that we couldn't just click the rollback button, as additional changes would've been rolled back introducing a significant amount of risk for rollback regression. This conversation on how to proceed with the rollback took additional time to talk through.\\n\\nAAR Questions: \\n1. Why was this issue missed during pre-deployment testing.\\n2. Why did this issue go unnoticed for ~3 days post deployment?\",\"changes\":\"72946812\",\"breakFix\":\"73028534\",\"productTagName\":\"Ingress Gateway Control Plane\",\"closedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T18:13:00.401Z\",\"modifiedAt\":\"2025-03-14T18:13:00.401Z\",\"id\":\"359e3d41-544a-4de7-a4bd-fee6c9534b64\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:55:41.685Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/zsekAwbSoZVN\"}}"} 2025-03-14T18:13:06.208840+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975986208,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"} 2025-03-14T18:13:06.208869+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975986208,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"} 2025-03-14T18:13:17.662296+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975997661,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"} 2025-03-14T18:13:17.662385+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741975997662,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-rest-audit'"} 2025-03-14T18:13:17.662385+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975997662,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"locks\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"}"} 2025-03-14T18:13:17.662386+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975997662,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"} 2025-03-14T18:13:17.662437+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975997662,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"} 2025-03-14T18:13:17.662752+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975997662,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-ctc-lock-response event received"} 2025-03-14T18:13:17.662875+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741975997662,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-ctc-lock-response schema, filtered out"} 2025-03-14T18:14:05.796499+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741976045796,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14661722112,\"uptime\":1795789.18,\"totalMem\":16484151296,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9928090,\"nice\":3740,\"sys\":1448110,\"idle\":1782324990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10982110,\"nice\":2130,\"sys\":1537100,\"idle\":1781178710,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11022300,\"nice\":4210,\"sys\":1507330,\"idle\":1781220680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11295950,\"nice\":3250,\"sys\":1534090,\"idle\":1780369430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11799340,\"nice\":2590,\"sys\":1511930,\"idle\":1780580200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11379100,\"nice\":3170,\"sys\":1527180,\"idle\":1780652190,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11179370,\"nice\":3950,\"sys\":1519890,\"idle\":1781066630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10977400,\"nice\":3360,\"sys\":1511850,\"idle\":1781168420,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6001,\"sum\":59632}}}"} 2025-03-14T18:14:05.796566+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741976045796,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:16:05.796548+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741976165796,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14662160384,\"uptime\":1795909.18,\"totalMem\":16484151296,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9928360,\"nice\":3740,\"sys\":1448210,\"idle\":1782444300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10982450,\"nice\":2130,\"sys\":1537190,\"idle\":1781298060,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11023060,\"nice\":4210,\"sys\":1507420,\"idle\":1781339930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 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{"level":30,"time":1741976165796,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:18:05.796494+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741976285796,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14666440704,\"uptime\":1796029.18,\"totalMem\":16484151296,\"loadavg\":[0.21,0.08,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9929380,\"nice\":3740,\"sys\":1448260,\"idle\":1782563370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10983060,\"nice\":2130,\"sys\":1537280,\"idle\":1781417210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11023740,\"nice\":4210,\"sys\":1507520,\"idle\":1781458960,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11297290,\"nice\":3250,\"sys\":1534270,\"idle\":1780607800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11800700,\"nice\":2590,\"sys\":1512180,\"idle\":1780818580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11380460,\"nice\":3170,\"sys\":1527340,\"idle\":1780890600,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11180370,\"nice\":3950,\"sys\":1520090,\"idle\":1781305070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10978520,\"nice\":3360,\"sys\":1512090,\"idle\":1781406770,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5992,\"sum\":59638}}}"} 2025-03-14T18:18:05.796560+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741976285796,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:18:11.632977+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741976286988,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:18:11.632981+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741976291632,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":15.332243,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":304}}"} 2025-03-14T18:18:11.633510+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741976291633,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1099,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":32124},"res":{"statusCode":304,"headers":"***"},"responseTime":15,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:19:06.988587+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741976291632,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:19:06.988592+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741976346988,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14665216000,\"uptime\":1796090.37,\"totalMem\":16484151296,\"loadavg\":[0.17,0.09,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9929580,\"nice\":3740,\"sys\":1448310,\"idle\":1782624150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10983420,\"nice\":2130,\"sys\":1537310,\"idle\":1781478090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741976519534,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":4.8713679999999995,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T18:21:59.535133+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741976519534,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1103,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":40266},"res":{"statusCode":200,"headers":"***"},"responseTime":4,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:22:05.796493+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741976525796,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14662119424,\"uptime\":1796269.18,\"totalMem\":16484151296,\"loadavg\":[0.01,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9930220,\"nice\":3740,\"sys\":1448440,\"idle\":1782801870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10984130,\"nice\":2130,\"sys\":1537450,\"idle\":1781655960,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11024590,\"nice\":4210,\"sys\":1507670,\"idle\":1781697770,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1741976525796,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:23:21.425385+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741976601425,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T18:23:21.426286+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741976601426,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Redis client ready"} 2025-03-14T18:24:06.988534+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741976586988,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:24:06.988540+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741976646988,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14660288512,\"uptime\":1796390.37,\"totalMem\":16484151296,\"loadavg\":[0,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9930930,\"nice\":3740,\"sys\":1448490,\"idle\":1782922270,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10984710,\"nice\":2130,\"sys\":1537530,\"idle\":1781776520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11025020,\"nice\":4210,\"sys\":1507740,\"idle\":1781818270,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1741976706988,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:26:06.988554+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741976766988,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14662033408,\"uptime\":1796510.37,\"totalMem\":16484151296,\"loadavg\":[0.09,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9931430,\"nice\":3740,\"sys\":1448560,\"idle\":1783041530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741976841623,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1104,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":53352},"res":{"statusCode":304,"headers":"***"},"responseTime":21,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:28:06.988551+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741976880806,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:28:06.988555+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741976886988,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 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2025-03-14T18:32:06.988525+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741977066988,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:32:06.988530+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741977126988,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14655508480,\"uptime\":1796870.37,\"totalMem\":16484151296,\"loadavg\":[0.06,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9933450,\"nice\":3740,\"sys\":1448880,\"idle\":1783398940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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(src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:32:43.859210+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741977153500,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:32:43.859220+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741977163859,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-rest-audit'"} 2025-03-14T18:32:43.859266+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741977163859,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:32:43.669Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"aag-incident-alerts@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}],\"internalCommsId\":\"7b4619a4-d21f-4027-8f68-64b34c57b2c9\",\"sequenceNumber\":2}}"} 2025-03-14T18:32:43.859267+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741977163859,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T18:32:43.859313+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741977163859,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T18:32:43.860072+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741977163859,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-internal-comms-response event received"} 2025-03-14T18:33:05.796564+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741977185796,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14659260416,\"uptime\":1796929.18,\"totalMem\":16484151296,\"loadavg\":[0.02,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9933720,\"nice\":3740,\"sys\":1448940,\"idle\":1783457480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10987690,\"nice\":2130,\"sys\":1537860,\"idle\":1782312110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11027260,\"nice\":4210,\"sys\":1508110,\"idle\":1782353950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11301390,\"nice\":3250,\"sys\":1535090,\"idle\":1781501790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11805300,\"nice\":2590,\"sys\":1513000,\"idle\":1781712780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11385100,\"nice\":3170,\"sys\":1527900,\"idle\":1781785040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11184460,\"nice\":3950,\"sys\":1520620,\"idle\":1782199740,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10983390,\"nice\":3360,\"sys\":1512620,\"idle\":1782300600,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5992,\"sum\":59635}}}"} 2025-03-14T18:33:05.796624+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741977185796,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:34:05.796514+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741977245796,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14659854336,\"uptime\":1796989.18,\"totalMem\":16484151296,\"loadavg\":[0.11,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9934030,\"nice\":3740,\"sys\":1448980,\"idle\":1783517160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10987830,\"nice\":2130,\"sys\":1537900,\"idle\":1782371760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11027440,\"nice\":4210,\"sys\":1508160,\"idle\":1782413630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11301590,\"nice\":3250,\"sys\":1535130,\"idle\":1781561400,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11805520,\"nice\":2590,\"sys\":1513040,\"idle\":1781772350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11385300,\"nice\":3170,\"sys\":1527940,\"idle\":1781844600,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11184660,\"nice\":3950,\"sys\":1520650,\"idle\":1782259430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10983580,\"nice\":3360,\"sys\":1512640,\"idle\":1782360280,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6002,\"sum\":59634}}}"} 2025-03-14T18:34:05.796584+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741977245796,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:36:05.796499+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741977365796,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14666571776,\"uptime\":1797109.18,\"totalMem\":16484151296,\"loadavg\":[0.01,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9934570,\"nice\":3740,\"sys\":1449040,\"idle\":1783636430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10988110,\"nice\":2130,\"sys\":1538000,\"idle\":1782491120,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11027780,\"nice\":4210,\"sys\":1508230,\"idle\":1782533060,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1741977365796,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:37:05.796488+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741977425796,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14666059776,\"uptime\":1797169.18,\"totalMem\":16484151296,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9934780,\"nice\":3740,\"sys\":1449110,\"idle\":1783696080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T18:42:41.105058+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741977761104,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:42:41.105267+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741977761105,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:42:41.107042+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741977761106,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T18:42:41.107226+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741977761107,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:42:41.108736+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741977761108,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T18:42:41.242790+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741977761242,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741977761245,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T18:42:41.247554+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741977761247,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T18:42:41.253336+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741977761253,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing 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2025-03-14T18:45:05.800521+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741977905800,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14662479872,\"uptime\":1797649.18,\"totalMem\":16484151296,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9936460,\"nice\":3740,\"sys\":1449450,\"idle\":1784173340,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10990490,\"nice\":2130,\"sys\":1538430,\"idle\":1783028040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11029910,\"nice\":4210,\"sys\":1508670,\"idle\":1783070090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":20,"time":1741977980042,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-incident-updated - undefined"} 2025-03-14T18:46:20.042953+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741977980042,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.1233770027756691\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T18:46:20.042973+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741977980042,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': 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{"level":20,"time":1741977980043,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":640.946273,\"method\":\"PATCH\",\"path\":\"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825\",\"statusCode\":200}}"} 2025-03-14T18:46:20.044304+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741977980044,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1153,"method":"PATCH","url":"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":11040},"res":{"statusCode":200,"headers":"***"},"responseTime":640,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:46:20.057901+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741977980043,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:46:20.057901+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741977980057,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":2.513725,\"method\":\"GET\",\"path\":\"/api/v1/users/slack/U03NM0MKSNQ\",\"statusCode\":200}}"} 2025-03-14T18:46:20.058315+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741977980058,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1155,"method":"GET","url":"/api/v1/users/slack/U03NM0MKSNQ","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":11040},"res":{"statusCode":200,"headers":"***"},"responseTime":3,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:46:20.341752+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741977980057,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:46:20.341753+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741977980341,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":13.219764999999999,\"method\":\"GET\",\"path\":\"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825\",\"statusCode\":200}}"} 2025-03-14T18:46:20.342309+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741977980342,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1156,"method":"GET","url":"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":11040},"res":{"statusCode":200,"headers":"***"},"responseTime":13,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:47:06.988552+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978025030,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:47:06.988556+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978026988,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14659022848,\"uptime\":1797770.37,\"totalMem\":16484151296,\"loadavg\":[0.05,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9937130,\"nice\":3740,\"sys\":1449540,\"idle\":1784293770,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10991350,\"nice\":2130,\"sys\":1538490,\"idle\":1783148230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11030430,\"nice\":4210,\"sys\":1508770,\"idle\":1783190500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11305510,\"nice\":3250,\"sys\":1535750,\"idle\":1782337090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11809500,\"nice\":2590,\"sys\":1513520,\"idle\":1782548450,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11388730,\"nice\":3170,\"sys\":1528410,\"idle\":1782621130,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11188470,\"nice\":3950,\"sys\":1521220,\"idle\":1783036090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10987580,\"nice\":3360,\"sys\":1513160,\"idle\":1783136350,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":8375,\"sum\":59501}}}"} 2025-03-14T18:47:13.951915+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978026988,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:47:13.951923+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978033951,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":2.851323,\"method\":\"GET\",\"path\":\"/api/v1/configVars?keys=categories,rootCauses,servicesImpacted\",\"statusCode\":200}}"} 2025-03-14T18:47:13.952510+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978033952,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1161,"method":"GET","url":"/api/v1/configVars?keys=categories,rootCauses,servicesImpacted","query":{"keys":"categories,rootCauses,servicesImpacted"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":34306},"res":{"statusCode":200,"headers":"***"},"responseTime":3,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:47:14.076954+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978033951,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:47:14.076956+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978034076,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":9.18187,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T18:47:14.077473+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978034077,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1162,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":34306},"res":{"statusCode":200,"headers":"***"},"responseTime":9,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:47:14.082406+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978034076,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:47:14.082407+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978034082,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":3.069463,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T18:47:14.082911+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978034082,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1163,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":34306},"res":{"statusCode":200,"headers":"***"},"responseTime":3,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:47:14.120688+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978034082,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:47:14.120689+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978034120,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:47:14.134407+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978034134,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:47:14.135727+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978034135,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:47:14.135930+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978034135,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:47:14.137538+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978034137,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:47:14.142115+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978034141,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:47:14.142278+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978034142,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:47:14.143794+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978034143,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:47:14.145472+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978034145,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":60.606873,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08HLMRV19U\",\"statusCode\":200}}"} 2025-03-14T18:47:14.146000+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978034145,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1164,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08HLMRV19U","query":{"slackChannelId":"C08HLMRV19U"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":34306},"res":{"statusCode":200,"headers":"***"},"responseTime":60,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:47:14.169677+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978034145,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:47:14.169681+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978034169,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"}"} 2025-03-14T18:47:14.192392+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978034192,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:47:14.192393+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978034192,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]"} 2025-03-14T18:47:14.193115+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978034192,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T18:47:14.194701+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978034194,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T18:47:14.194703+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978034194,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T18:47:14.194911+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978034194,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:46:19.873Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:47:14.195111+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978034194,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:47:14.195278+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978034195,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..."} 2025-03-14T18:47:14.195438+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978034195,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T18:47:14.195881+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978034195,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..."} 2025-03-14T18:47:14.196518+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978034196,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null"} 2025-03-14T18:47:14.196669+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978034196,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..."} 2025-03-14T18:47:14.197163+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978034197,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null"} 2025-03-14T18:47:14.198482+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978034198,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:47:14.200407+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978034200,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:47:14.200574+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978034200,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:48:06.988525+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978034814,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:48:06.988529+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978086988,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14665531392,\"uptime\":1797830.37,\"totalMem\":16484151296,\"loadavg\":[0.09,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9937350,\"nice\":3740,\"sys\":1449600,\"idle\":1784353360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10991900,\"nice\":2130,\"sys\":1538540,\"idle\":1783207680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11030720,\"nice\":4210,\"sys\":1508830,\"idle\":1783250110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11305810,\"nice\":3250,\"sys\":1535810,\"idle\":1782396600,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11809980,\"nice\":2590,\"sys\":1513580,\"idle\":1782607890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11389080,\"nice\":3170,\"sys\":1528460,\"idle\":1782680680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11188720,\"nice\":3950,\"sys\":1521290,\"idle\":1783095720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10988050,\"nice\":3360,\"sys\":1513220,\"idle\":1783195790,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6148,\"sum\":59567}}}"} 2025-03-14T18:51:05.800505+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978265800,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14655004672,\"uptime\":1798009.18,\"totalMem\":16484151296,\"loadavg\":[0.01,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9938370,\"nice\":3740,\"sys\":1449760,\"idle\":1784530800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10992840,\"nice\":2130,\"sys\":1538600,\"idle\":1783385330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11031460,\"nice\":4210,\"sys\":1508950,\"idle\":1783427850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11306930,\"nice\":3250,\"sys\":1535950,\"idle\":1782574090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11811030,\"nice\":2590,\"sys\":1513710,\"idle\":1782785140,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11390300,\"nice\":3170,\"sys\":1528630,\"idle\":1782857850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11189440,\"nice\":3950,\"sys\":1521430,\"idle\":1783273400,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10989520,\"nice\":3360,\"sys\":1513400,\"idle\":1783373110,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5993,\"sum\":59639}}}"} 2025-03-14T18:51:05.800562+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978265800,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:51:06.988561+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978206988,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:51:06.988565+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978266988,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14655004672,\"uptime\":1798010.37,\"totalMem\":16484151296,\"loadavg\":[0.01,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9938370,\"nice\":3740,\"sys\":1449760,\"idle\":1784531980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10992850,\"nice\":2130,\"sys\":1538600,\"idle\":1783386500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11031470,\"nice\":4210,\"sys\":1508960,\"idle\":1783429030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11306940,\"nice\":3250,\"sys\":1535950,\"idle\":1782575270,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11811040,\"nice\":2590,\"sys\":1513710,\"idle\":1782786320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11390300,\"nice\":3170,\"sys\":1528640,\"idle\":1782859030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11189450,\"nice\":3950,\"sys\":1521430,\"idle\":1783274580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10989530,\"nice\":3360,\"sys\":1513400,\"idle\":1783374290,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6041,\"sum\":59617}}}"} 2025-03-14T18:52:19.950185+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978326988,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:52:19.950195+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978339950,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":2.7954589999999997,\"method\":\"GET\",\"path\":\"/api/v1/configVars?keys=categories,rootCauses,servicesImpacted\",\"statusCode\":200}}"} 2025-03-14T18:52:19.950776+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978339950,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1178,"method":"GET","url":"/api/v1/configVars?keys=categories,rootCauses,servicesImpacted","query":{"keys":"categories,rootCauses,servicesImpacted"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":39506},"res":{"statusCode":200,"headers":"***"},"responseTime":3,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:52:20.082915+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978339950,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:52:20.082920+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340082,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":21.557888,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T18:52:20.083471+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978340083,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1179,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":39506},"res":{"statusCode":200,"headers":"***"},"responseTime":22,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:52:20.088947+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978340082,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:52:20.088948+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340088,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":3.288299,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T18:52:20.089400+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978340089,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1180,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":39506},"res":{"statusCode":200,"headers":"***"},"responseTime":4,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:52:20.126113+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978340088,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:52:20.126115+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340126,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:52:20.139682+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340139,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:52:20.141075+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340140,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:52:20.141271+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340141,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:52:20.142981+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340142,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:52:20.147692+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340147,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:52:20.147872+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340147,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:52:20.149412+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340149,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:52:20.151095+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340151,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":59.364791999999994,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08HLMRV19U\",\"statusCode\":200}}"} 2025-03-14T18:52:20.151640+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978340151,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1181,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08HLMRV19U","query":{"slackChannelId":"C08HLMRV19U"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":39506},"res":{"statusCode":200,"headers":"***"},"responseTime":60,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:52:20.207450+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978340151,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:52:20.207454+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340207,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"}"} 2025-03-14T18:52:20.229825+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340229,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:52:20.229825+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340229,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]"} 2025-03-14T18:52:20.230279+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340230,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T18:52:20.231865+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340231,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T18:52:20.231867+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340231,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T18:52:20.232013+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340231,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:46:19.873Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:52:20.232148+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978340232,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:52:20.232280+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978340232,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..."} 2025-03-14T18:52:20.232402+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340232,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T18:52:20.232572+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340232,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..."} 2025-03-14T18:52:20.233203+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340233,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null"} 2025-03-14T18:52:20.233337+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978340233,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..."} 2025-03-14T18:52:20.233814+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340233,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null"} 2025-03-14T18:52:20.235091+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340234,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:52:20.236932+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340236,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:52:20.237061+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340236,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:52:20.238001+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340237,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:52:20.343251+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340342,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:52:20.343392+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340343,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:52:20.344574+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340344,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:52:20.345630+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340345,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:52:20.346696+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340346,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:52:20.361512+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340361,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-roles-updated for payload : {\"createdAt\":\"2025-03-14T18:52:20.361Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:54.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T18:46:05.215Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:46:25.818Z\"},\"eventObj\":{\"roles\":[{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T18:52:20.164Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"externalGusId\":null}]},\"changes\":{\"IncidentCommander\":[{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"}]},\"requestId\":\"929de14a-7c3a-fcb4-a0a7-40bcb34dedff\",\"client\":\"icc-slack-app\"}"} 2025-03-14T18:52:20.361514+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340234,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:52:20.361514+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340361,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-roles-updated - undefined"} 2025-03-14T18:52:20.361518+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340361,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-roles-updated\"}}"} 2025-03-14T18:52:20.361559+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340361,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-roles-updated\"}}"} 2025-03-14T18:52:20.361728+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978340361,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:52:20.361734+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340361,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to topic 'incident': {\"createdAt\":\"2025-03-14T18:52:20.361Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:54.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T18:46:05.215Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:46:25.818Z\"},\"eventObj\":{\"roles\":[{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T18:52:20.164Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"externalGusId\":null}]},\"changes\":{\"IncidentCommander\":[{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"}]},\"requestId\":\"929de14a-7c3a-fcb4-a0a7-40bcb34dedff\",\"client\":\"icc-slack-app\"}"} 2025-03-14T18:52:20.361776+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978340361,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to Kafka topic 'incident'"} 2025-03-14T18:52:20.361777+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340361,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-roles-updated - undefined"} 2025-03-14T18:52:20.361779+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340361,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.13851500302553177\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-roles-updated\"}}"} 2025-03-14T18:52:20.361819+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340361,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.13851500302553177\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-roles-updated\"}}"} 2025-03-14T18:52:20.362089+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978340361,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T18:52:20.362351+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978340361,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:52:20.362351+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978340362,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":207.35319199999998,\"method\":\"PATCH\",\"path\":\"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825/roles\",\"statusCode\":200}}"} 2025-03-14T18:52:20.362944+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978340362,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1182,"method":"PATCH","url":"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825/roles","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":39506},"res":{"statusCode":200,"headers":"***"},"responseTime":207,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:52:22.934318+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978341561,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:52:22.934322+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978342934,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:52:22.934677+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978342934,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T18:52:22.935718+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978342935,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T18:52:22.935720+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978342934,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]"} 2025-03-14T18:52:22.935721+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978342935,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T18:52:22.935903+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978342935,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:46:19.873Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:52:22.936053+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978342935,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:52:22.936183+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978342936,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..."} 2025-03-14T18:52:22.936350+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978342936,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T18:52:22.936485+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978342936,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..."} 2025-03-14T18:52:22.937147+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978342936,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null"} 2025-03-14T18:52:22.937304+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978342937,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..."} 2025-03-14T18:52:22.937796+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978342937,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null"} 2025-03-14T18:52:22.939127+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978342938,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:52:22.940762+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978342940,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:52:22.940956+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978342940,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:52:22.942846+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978342941,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:52:23.036418+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978343036,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:52:23.036587+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978343036,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:52:23.037888+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978343037,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:52:23.039119+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978343038,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:52:23.040340+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978343040,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:52:23.044679+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978342938,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:52:23.044679+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978343044,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":134.597245,\"method\":\"GET\",\"path\":\"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":304}}"} 2025-03-14T18:52:23.045258+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978343045,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1185,"method":"GET","url":"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":39506},"res":{"statusCode":304,"headers":"***"},"responseTime":134,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:53:05.800493+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978385800,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14654156800,\"uptime\":1798129.18,\"totalMem\":16484151296,\"loadavg\":[0.01,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9938660,\"nice\":3740,\"sys\":1449900,\"idle\":1784650170,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10993360,\"nice\":2130,\"sys\":1538710,\"idle\":1783504660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11031940,\"nice\":4210,\"sys\":1509080,\"idle\":1783547190,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11307400,\"nice\":3250,\"sys\":1536050,\"idle\":1782693430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11811700,\"nice\":2590,\"sys\":1513790,\"idle\":1782904330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11390890,\"nice\":3170,\"sys\":1528700,\"idle\":1782977070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11190040,\"nice\":3950,\"sys\":1521520,\"idle\":1783392690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10990250,\"nice\":3360,\"sys\":1513480,\"idle\":1783492210,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5993,\"sum\":59633}}}"} 2025-03-14T18:53:05.800564+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978385800,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:53:28.110293+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978398379,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:53:28.110296+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978408110,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":11.162974,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T18:53:28.110751+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978408110,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1187,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":30486},"res":{"statusCode":200,"headers":"***"},"responseTime":11,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:53:28.116435+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978408110,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:53:28.116438+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978408116,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":3.5753779999999997,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T18:53:28.116878+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978408116,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1188,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":30486},"res":{"statusCode":200,"headers":"***"},"responseTime":3,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:54:05.800489+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978445800,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14655922176,\"uptime\":1798189.18,\"totalMem\":16484151296,\"loadavg\":[0.2,0.07,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9938830,\"nice\":3740,\"sys\":1449930,\"idle\":1784709880,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10993800,\"nice\":2130,\"sys\":1538750,\"idle\":1783564200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11032060,\"nice\":4210,\"sys\":1509130,\"idle\":1783606930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11307580,\"nice\":3250,\"sys\":1536100,\"idle\":1782753100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11811950,\"nice\":2590,\"sys\":1513880,\"idle\":1782963850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11391280,\"nice\":3170,\"sys\":1528760,\"idle\":1783036660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11190260,\"nice\":3950,\"sys\":1521580,\"idle\":1783452310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10990420,\"nice\":3360,\"sys\":1513510,\"idle\":1783551890,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6010,\"sum\":59629}}}"} 2025-03-14T18:54:05.800564+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978445800,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:57:06.992564+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978589822,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:57:06.992572+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978626992,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14654009344,\"uptime\":1798370.37,\"totalMem\":16484151296,\"loadavg\":[0.05,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9939630,\"nice\":3740,\"sys\":1450050,\"idle\":1784889920,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10995110,\"nice\":2130,\"sys\":1538950,\"idle\":1783744170,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11032960,\"nice\":4210,\"sys\":1509290,\"idle\":1783786930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11308500,\"nice\":3250,\"sys\":1536190,\"idle\":1782932970,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11812620,\"nice\":2590,\"sys\":1514030,\"idle\":1783143930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11392150,\"nice\":3170,\"sys\":1528880,\"idle\":1783216590,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11191380,\"nice\":3950,\"sys\":1521670,\"idle\":1783632310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10991730,\"nice\":3360,\"sys\":1513700,\"idle\":1783731360,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":11968,\"sum\":59530}}}"} 2025-03-14T18:57:11.710090+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978626992,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:57:11.710094+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978631709,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":22.995808999999998,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T18:57:11.710693+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978631710,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1211,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":38664},"res":{"statusCode":200,"headers":"***"},"responseTime":23,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:57:11.716055+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978631710,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:57:11.716056+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978631715,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":3.9311979999999997,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T18:57:11.716563+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978631716,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1212,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":38664},"res":{"statusCode":200,"headers":"***"},"responseTime":4,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:57:11.753346+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978631716,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:57:11.753347+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978631753,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:57:11.768780+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978631768,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 42054333-1caf-49ea-818e-a6e44100cf29"} 2025-03-14T18:57:11.770206+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978631769,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 42054333-1caf-49ea-818e-a6e44100cf29 - []"} 2025-03-14T18:57:11.770406+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978631770,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 42054333-1caf-49ea-818e-a6e44100cf29"} 2025-03-14T18:57:11.772078+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978631771,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 42054333-1caf-49ea-818e-a6e44100cf29 - []"} 2025-03-14T18:57:11.777992+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978631777,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 42054333-1caf-49ea-818e-a6e44100cf29"} 2025-03-14T18:57:11.778157+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978631777,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 42054333-1caf-49ea-818e-a6e44100cf29"} 2025-03-14T18:57:11.779854+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978631779,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 42054333-1caf-49ea-818e-a6e44100cf29 - []"} 2025-03-14T18:57:11.781618+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978631781,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":63.469269999999995,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08HV72NFR9\",\"statusCode\":200}}"} 2025-03-14T18:57:11.782501+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978631781,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1213,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08HV72NFR9","query":{"slackChannelId":"C08HV72NFR9"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":38664},"res":{"statusCode":200,"headers":"***"},"responseTime":63,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:57:56.610943+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741978676610,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident e66ebf71-d897-46c9-9d4f-523542f17825 with sequence number latest","stack":"HttpError: There is no report found for incident e66ebf71-d897-46c9-9d4f-523542f17825 with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident e66ebf71-d897-46c9-9d4f-523542f17825 with sequence number latest"} 2025-03-14T18:57:56.611147+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978676418,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:57:56.611147+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978676611,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":10.516399999999999,\"method\":\"GET\",\"path\":\"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825/comms/latest\",\"statusCode\":204}}"} 2025-03-14T18:57:56.611937+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978676611,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1218,"method":"GET","url":"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":18124},"res":{"statusCode":204,"headers":"***"},"responseTime":11,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:57:57.162120+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978676611,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:57:57.162123+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978677162,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":3.626169,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":304}}"} 2025-03-14T18:57:57.162650+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978677162,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1219,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":18124},"res":{"statusCode":304,"headers":"***"},"responseTime":3,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:58:06.992547+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978677745,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:58:06.992552+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978686992,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14653984768,\"uptime\":1798430.37,\"totalMem\":16484151296,\"loadavg\":[0.08,0.07,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9939900,\"nice\":3740,\"sys\":1450090,\"idle\":1784949580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10995410,\"nice\":2130,\"sys\":1539000,\"idle\":1783803770,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11033130,\"nice\":4210,\"sys\":1509340,\"idle\":1783846610,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11308780,\"nice\":3250,\"sys\":1536230,\"idle\":1782992610,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11812790,\"nice\":2590,\"sys\":1514090,\"idle\":1783203580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11392420,\"nice\":3170,\"sys\":1528920,\"idle\":1783276230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11191650,\"nice\":3950,\"sys\":1521710,\"idle\":1783691940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10992060,\"nice\":3360,\"sys\":1513750,\"idle\":1783790910,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6144,\"sum\":59567}}}"} 2025-03-14T18:58:12.185527+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978686992,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:58:12.185533+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692185,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:12.186166+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692185,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T18:58:12.197273+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692197,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T18:58:12.197278+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692185,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]"} 2025-03-14T18:58:12.197280+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692197,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T18:58:12.197480+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692197,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:58:12.197665+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978692197,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:58:12.197813+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978692197,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..."} 2025-03-14T18:58:12.197968+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692197,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T18:58:12.198121+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692197,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..."} 2025-03-14T18:58:12.198769+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692198,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null"} 2025-03-14T18:58:12.198954+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978692198,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..."} 2025-03-14T18:58:12.199516+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692199,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null"} 2025-03-14T18:58:12.201635+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692201,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:12.203879+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692203,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:12.204037+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692203,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:12.205489+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692205,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:12.369949+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692369,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:12.370104+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692369,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:12.372392+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692372,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:12.373980+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692373,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:12.375228+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692375,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:12.382338+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692201,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:58:12.382339+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692382,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":262.928976,\"method\":\"GET\",\"path\":\"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T18:58:12.383810+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978692383,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1221,"method":"GET","url":"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":45874},"res":{"statusCode":200,"headers":"***"},"responseTime":264,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:58:12.415273+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978692382,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:58:12.415274+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692415,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:12.415672+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692415,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T18:58:12.417213+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692416,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T18:58:12.417229+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692415,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]"} 2025-03-14T18:58:12.417231+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692417,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T18:58:12.417457+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692417,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:58:12.417626+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978692417,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:58:12.417803+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978692417,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..."} 2025-03-14T18:58:12.417959+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692417,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T18:58:12.418127+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692417,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..."} 2025-03-14T18:58:12.418850+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692418,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null"} 2025-03-14T18:58:12.419035+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978692418,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..."} 2025-03-14T18:58:12.419547+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692419,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null"} 2025-03-14T18:58:12.421327+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692421,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:12.422889+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692422,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:12.423046+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692422,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:12.424085+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978692423,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:13.848050+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978693847,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:13.848210+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978693848,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:13.849588+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978693849,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:13.850739+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978693850,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:13.851847+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978693851,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:13.855964+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978693739,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:58:13.855967+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978693855,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":146.967447,\"method\":\"GET\",\"path\":\"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":304}}"} 2025-03-14T18:58:13.856924+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978693856,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1225,"method":"GET","url":"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":45874},"res":{"statusCode":304,"headers":"***"},"responseTime":147,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:58:14.016675+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978693855,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:58:14.016676+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978694016,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:14.016995+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978694016,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T18:58:14.018138+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978694017,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T18:58:14.018147+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978694016,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]"} 2025-03-14T18:58:14.018147+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978694018,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T18:58:14.018310+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978694018,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:58:14.018438+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978694018,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T18:58:14.018563+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978694018,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..."} 2025-03-14T18:58:14.018674+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978694018,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T18:58:14.019559+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978694018,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..."} 2025-03-14T18:58:14.020185+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978694020,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null"} 2025-03-14T18:58:14.020358+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978694020,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..."} 2025-03-14T18:58:14.020832+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978694020,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null"} 2025-03-14T18:58:14.022098+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978694021,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:14.023573+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978694023,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:14.023692+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978694023,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:14.024635+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978694024,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:14.129055+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978694128,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:14.129164+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978694129,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:14.130258+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978694130,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:14.131333+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978694131,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T18:58:14.132300+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978694132,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T18:58:14.136376+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978694021,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:58:14.136378+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978694136,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":145.384142,\"method\":\"GET\",\"path\":\"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":304}}"} 2025-03-14T18:58:14.136859+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] 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Redis"} 2025-03-14T18:58:28.312030+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978708311,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Redis client ready"} 2025-03-14T18:59:04.100169+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978705982,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:59:04.100173+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978744100,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":22.552339999999997,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T18:59:04.100703+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978744100,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1232,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":57332},"res":{"statusCode":200,"headers":"***"},"responseTime":23,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:59:04.106939+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978744100,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:59:04.106940+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978744106,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":4.019172,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T18:59:04.107412+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978744107,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1233,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":57332},"res":{"statusCode":200,"headers":"***"},"responseTime":4,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T18:59:04.142506+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978744106,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T18:59:04.142507+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978744142,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T18:59:04.179436+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978744179,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 8d5a08e2-7950-4e40-8e90-e2adbcc7dc7e"} 2025-03-14T18:59:04.180653+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978744180,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 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2025-03-14T18:59:31.943144+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978771943,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":242.996555,\"method\":\"GET\",\"path\":\"/api/v1/incidents?pageSize=1000&status=New%2CInProgress%2CResolved%2CClosed%2CClosed+-+Not+Valid%2CClosed+-+Duplicate&include=problem\",\"statusCode\":200}}"} 2025-03-14T18:59:31.979004+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978771978,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1236,"method":"GET","url":"/api/v1/incidents?pageSize=1000&status=New%2CInProgress%2CResolved%2CClosed%2CClosed+-+Not+Valid%2CClosed+-+Duplicate&include=problem","query":{"pageSize":"1000","status":"New,InProgress,Resolved,Closed,Closed - Not Valid,Closed - Duplicate","include":"problem"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":56598},"res":{"statusCode":200,"headers":"***"},"responseTime":278,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:01:05.804499+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978865804,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14659166208,\"uptime\":1798609.18,\"totalMem\":16484151296,\"loadavg\":[0.04,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9940990,\"nice\":3740,\"sys\":1450160,\"idle\":1785127070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10996720,\"nice\":2130,\"sys\":1539140,\"idle\":1783981150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11033820,\"nice\":4210,\"sys\":1509460,\"idle\":1784024530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11309640,\"nice\":3250,\"sys\":1536360,\"idle\":1783170230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11813790,\"nice\":2590,\"sys\":1514200,\"idle\":1783381160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11393400,\"nice\":3170,\"sys\":1529040,\"idle\":1783453740,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11192320,\"nice\":3950,\"sys\":1521810,\"idle\":1783869750,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10993120,\"nice\":3360,\"sys\":1513860,\"idle\":1783968490,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":5996,\"sum\":59633}}}"} 2025-03-14T19:01:05.804565+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978865804,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:01:41.332937+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978901147,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:01:41.332940+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978901332,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T19:01:41.333125+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978901332,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:01:41.334722+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978901334,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T19:01:41.334882+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978901334,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:01:41.336139+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978901335,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T19:01:41.436255+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978901436,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:01:41.436604+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978901436,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-rest-audit'"} 2025-03-14T19:01:41.436612+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978901436,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:01:41.426Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C0449P2SUFL\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"bc65bc04-54e5-4001-b143-7bc3a33f8681\",\"sequenceNumber\":3}}"} 2025-03-14T19:01:41.436613+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978901436,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T19:01:41.436651+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978901436,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T19:01:41.437112+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978901436,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-internal-comms-response event received"} 2025-03-14T19:01:41.465537+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978901465,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:01:41.465665+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978901465,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:01:41.467040+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978901466,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T19:01:41.468357+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978901468,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:01:41.469501+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978901469,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T19:01:41.474619+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978901436,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:01:41.474621+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978901474,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":183.57473099999999,\"method\":\"GET\",\"path\":\"/api/v1/incidents/d9675aca-94e2-4634-b037-3245f2882d3f?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":304}}"} 2025-03-14T19:01:41.475070+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978901474,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1244,"method":"GET","url":"/api/v1/incidents/d9675aca-94e2-4634-b037-3245f2882d3f?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":59336},"res":{"statusCode":304,"headers":"***"},"responseTime":183,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:02:05.804498+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978925804,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14658211840,\"uptime\":1798669.18,\"totalMem\":16484151296,\"loadavg\":[0.01,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9941130,\"nice\":3740,\"sys\":1450180,\"idle\":1785186780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10997190,\"nice\":2130,\"sys\":1539200,\"idle\":1784040640,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11034190,\"nice\":4210,\"sys\":1509480,\"idle\":1784084170,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11309850,\"nice\":3250,\"sys\":1536430,\"idle\":1783229900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11813920,\"nice\":2590,\"sys\":1514240,\"idle\":1783440880,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11393850,\"nice\":3170,\"sys\":1529090,\"idle\":1783513310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11192640,\"nice\":3950,\"sys\":1521850,\"idle\":1783929360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10993380,\"nice\":3360,\"sys\":1513880,\"idle\":1784028120,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":24,\"num\":5996,\"sum\":59632}}}"} 2025-03-14T19:02:05.804581+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978925804,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:03:05.804512+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741978985804,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14659645440,\"uptime\":1798729.18,\"totalMem\":16484151296,\"loadavg\":[0,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9941380,\"nice\":3740,\"sys\":1450240,\"idle\":1785246450,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10997310,\"nice\":2130,\"sys\":1539220,\"idle\":1784100280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11034380,\"nice\":4210,\"sys\":1509530,\"idle\":1784143790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11310370,\"nice\":3250,\"sys\":1536470,\"idle\":1783289470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11814120,\"nice\":2590,\"sys\":1514280,\"idle\":1783500560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11394090,\"nice\":3170,\"sys\":1529130,\"idle\":1783572930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11192820,\"nice\":3950,\"sys\":1521910,\"idle\":1783988990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10993770,\"nice\":3360,\"sys\":1513920,\"idle\":1784087720,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5996,\"sum\":59633}}}"} 2025-03-14T19:03:05.804572+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741978985804,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:04:00.650697+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741979004085,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:04:00.650701+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979040650,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.811093,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-14T19:04:00.651364+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741979040651,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1251,"method":"GET","url":"/alive","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":65344},"res":{"statusCode":200,"headers":"***"},"responseTime":1,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:04:02.072115+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741979040650,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:04:02.072119+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979042071,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:04:02.072696+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979042072,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T19:04:02.075221+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979042074,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T19:04:02.075292+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979042072,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]"} 2025-03-14T19:04:02.075295+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979042075,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T19:04:02.075500+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979042075,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T19:04:02.075663+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741979042075,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T19:04:02.075800+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741979042075,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..."} 2025-03-14T19:04:02.075947+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979042075,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T19:04:02.076089+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979042075,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..."} 2025-03-14T19:04:02.076760+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979042076,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null"} 2025-03-14T19:04:02.076940+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741979042076,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..."} 2025-03-14T19:04:02.077453+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979042077,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null"} 2025-03-14T19:04:02.079464+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979042079,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:04:02.081201+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979042080,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:04:02.081358+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979042081,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:04:02.082617+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979042082,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:04:02.244059+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979042243,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:04:02.244159+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979042244,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:04:02.245814+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979042245,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:04:02.247405+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979042247,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:04:02.248617+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979042248,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:04:02.255124+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979042079,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T19:04:02.255125+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979042255,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":241.943366,\"method\":\"GET\",\"path\":\"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T19:04:02.256670+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] 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2025-03-14T19:04:06.992528+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741979043336,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:04:06.992533+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979046992,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14658310144,\"uptime\":1798790.37,\"totalMem\":16484151296,\"loadavg\":[0,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9941800,\"nice\":3740,\"sys\":1450280,\"idle\":1785307230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1741979051663,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:04:15.763908+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979055763,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":36.467223,\"method\":\"GET\",\"path\":\"/api/v1/incidents?impactStartDate=2025-03-13T19%3A04%3A08.205861552Z&pageSize=100\",\"statusCode\":200}}"} 2025-03-14T19:04:15.765057+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741979055764,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1258,"method":"GET","url":"/api/v1/incidents?impactStartDate=2025-03-13T19%3A04%3A08.205861552Z&pageSize=100","query":{"impactStartDate":"2025-03-13T19:04:08.205861552Z","pageSize":"100"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":65344},"res":{"statusCode":200,"headers":"***"},"responseTime":37,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:04:53.684684+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979093684,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-usd-resource-created for payload : {\"createdAt\":\"2025-03-14T19:04:53.684Z\",\"user\":{\"id\":\"3964aa5a-ec8b-4e0a-bfc8-9f3d7faf90ce\",\"email\":\"creeves@salesforce.com\",\"active\":true,\"name\":\"Christopher Reeves\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000hlonIAA\",\"slackUserId\":\"WGEBX4R1S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-11-26T22:14:12.803Z\",\"modifiedAt\":\"2022-11-26T22:14:12.803Z\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard 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Officer\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:04:48.284Z\"},\"eventObj\":[],\"requestId\":\"qakvw-s9l2cr-edgzfec-4w0t3f-1741979093376\",\"client\":\"icc-ui\"}"} 2025-03-14T19:04:53.684686+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741979093662,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:04:53.684687+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979093684,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-usd-resource-created - undefined"} 2025-03-14T19:04:53.684690+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979093684,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T19:04:53.684714+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979093684,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T19:04:53.684883+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741979093684,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:04:53.684890+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979093684,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to topic 'incident': {\"createdAt\":\"2025-03-14T19:04:53.684Z\",\"user\":{\"id\":\"3964aa5a-ec8b-4e0a-bfc8-9f3d7faf90ce\",\"email\":\"creeves@salesforce.com\",\"active\":true,\"name\":\"Christopher Reeves\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000hlonIAA\",\"slackUserId\":\"WGEBX4R1S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-11-26T22:14:12.803Z\",\"modifiedAt\":\"2022-11-26T22:14:12.803Z\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"aa5b1260-3c9b-4b6b-96c7-e7f98dfbb9aa\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a8720a9d-36e0-4bb2-9bd7-8adda94aec9a\",\"email\":\"miller.jeremy@salesforce.com\",\"active\":true,\"name\":\"Jeremy Miller\",\"firstName\":\"\",\"lastName\":\"\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000008t5ldYAA\",\"slackUserId\":\"U042SBSFFU0\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-09-30T09:27:34.056Z\",\"modifiedAt\":\"2022-09-30T09:27:34.056Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"2e3a4f5e-d8e5-4e68-8a82-40ab8f27dab4\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:04:48.284Z\"},\"eventObj\":[],\"requestId\":\"qakvw-s9l2cr-edgzfec-4w0t3f-1741979093376\",\"client\":\"icc-ui\"}"} 2025-03-14T19:04:53.684917+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741979093684,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to Kafka topic 'incident'"} 2025-03-14T19:04:53.684918+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979093684,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-usd-resource-created - undefined"} 2025-03-14T19:04:53.684934+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979093684,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.14317800104618073\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T19:04:53.684961+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979093684,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.14317800104618073\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T19:04:53.685137+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741979093684,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T19:04:53.716597+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741979093684,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:04:53.716597+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979093716,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:04:53.717004+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979093716,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T19:04:53.718511+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979093718,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T19:04:53.718511+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979093716,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]"} 2025-03-14T19:04:53.718512+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979093718,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T19:04:53.718710+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979093718,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T19:04:53.718883+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741979093718,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T19:04:53.719029+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741979093718,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..."} 2025-03-14T19:04:53.719198+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979093719,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T19:04:53.719745+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979093719,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..."} 2025-03-14T19:04:53.720366+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979093720,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null"} 2025-03-14T19:04:53.720502+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741979093720,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..."} 2025-03-14T19:04:53.720975+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979093720,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null"} 2025-03-14T19:04:53.722549+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979093722,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:04:53.724377+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979093724,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:04:53.724518+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979093724,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:04:53.725462+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979093725,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:04:53.843243+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979093843,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:04:53.843361+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979093843,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:04:53.844402+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979093844,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:04:53.845649+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979093845,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:04:53.846637+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979093846,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:04:54.078326+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979094078,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"SlackService.setChannelTopic (src/service/slack/slack.service.ts:39:16)","msg":"set slack channel C08HLMRV19U topic: :icc-sev1: Sev1 | Platfom events publish failures instance wide DEU124 | https://meet.google.com/vwy-oqks-npc"} 2025-03-14T19:04:54.078595+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979093722,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T19:04:54.078595+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979094078,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"3964aa5a-ec8b-4e0a-bfc8-9f3d7faf90ce\",\"email\":\"creeves@salesforce.com\",\"active\":true,\"name\":\"Christopher Reeves\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000hlonIAA\",\"slackUserId\":\"WGEBX4R1S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-11-26T22:14:12.803Z\",\"modifiedAt\":\"2022-11-26T22:14:12.803Z\"}"} 2025-03-14T19:04:54.101096+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979094101,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:04:54.101096+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979094101,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]"} 2025-03-14T19:04:54.101433+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979094101,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T19:04:54.102391+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979094102,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T19:04:54.102404+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979094102,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T19:04:54.102566+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979094102,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T19:04:54.102697+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741979094102,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..."} 2025-03-14T19:04:54.102805+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741979094102,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..."} 2025-03-14T19:04:54.102922+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979094102,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T19:04:54.103036+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979094102,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..."} 2025-03-14T19:04:54.103687+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979094103,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null"} 2025-03-14T19:04:54.103825+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741979094103,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..."} 2025-03-14T19:04:54.104328+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979094104,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null"} 2025-03-14T19:04:54.105604+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979094105,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:04:54.107075+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979094106,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:04:54.107209+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979094107,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:04:54.108132+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979094107,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:04:54.212439+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979094212,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:04:54.212556+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979094212,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:04:54.213589+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979094213,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:04:54.214618+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979094214,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825"} 2025-03-14T19:04:54.215563+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979094215,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []"} 2025-03-14T19:04:54.223097+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979094222,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent 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Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"aa5b1260-3c9b-4b6b-96c7-e7f98dfbb9aa\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard 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{"level":20,"time":1741979094223,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-incident-updated - undefined"} 2025-03-14T19:04:54.223102+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979094223,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T19:04:54.223131+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979094223,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T19:04:54.223388+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741979094223,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:04:54.223398+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979094223,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to topic 'incident': 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979094223,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-incident-updated - undefined"} 2025-03-14T19:04:54.223441+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979094223,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.21117399632930756\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T19:04:54.223469+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979094223,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.21117399632930756\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T19:04:54.223640+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741979094223,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T19:04:54.225174+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741979094223,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:04:54.225174+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979094225,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":624.2493049999999,\"method\":\"PATCH\",\"path\":\"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825\",\"statusCode\":200}}"} 2025-03-14T19:04:54.226425+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741979094226,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1261,"method":"PATCH","url":"/api/v1/incidents/e66ebf71-d897-46c9-9d4f-523542f17825","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":11466},"res":{"statusCode":200,"headers":"***"},"responseTime":624,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:04:56.614321+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741979096043,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:04:56.614324+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979096614,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":33.837455,\"method\":\"GET\",\"path\":\"/api/v1/incidents?impactStartDate=2025-03-13T19%3A04%3A53.338171902Z&pageSize=100\",\"statusCode\":200}}"} 2025-03-14T19:04:56.615438+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] 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{"level":30,"time":1741979395252,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Redis client ready"} 2025-03-14T19:10:00.796182+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979400796,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":11.32129,\"method\":\"POST\",\"path\":\"/api/v1/incidents/recordings\",\"statusCode\":200}}"} 2025-03-14T19:10:00.796698+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] 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{"level":30,"time":1741979645804,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:14:06.992524+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741979640674,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:14:06.992532+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979646992,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14660231168,\"uptime\":1799390.37,\"totalMem\":16484151296,\"loadavg\":[0.03,0.04,0],\"cpus\":[{\"model\":\"Intel(R) 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2025-03-14T19:18:00.553331+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741979880553,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.821618,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-14T19:18:00.553976+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741979880553,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1277,"method":"GET","url":"/alive","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":14712},"res":{"statusCode":200,"headers":"***"},"responseTime":1,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:20:02.179900+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741979960642,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:20:02.179904+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741980002179,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":20.926056,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T19:20:02.180522+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741980002180,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1282,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":26054},"res":{"statusCode":200,"headers":"***"},"responseTime":21,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:20:05.804497+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741980005804,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14672605184,\"uptime\":1799749.18,\"totalMem\":16484151296,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741980066992,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14671777792,\"uptime\":1799810.37,\"totalMem\":16484151296,\"loadavg\":[0.11,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9946650,\"nice\":3740,\"sys\":1451060,\"idle\":1786321150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11002620,\"nice\":2130,\"sys\":1539860,\"idle\":1785174610,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11038880,\"nice\":4210,\"sys\":1510280,\"idle\":1785218290,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1741980246992,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:25:06.992543+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741980306992,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14655778816,\"uptime\":1800050.37,\"totalMem\":16484151296,\"loadavg\":[0.01,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9948080,\"nice\":3740,\"sys\":1451300,\"idle\":1786559440,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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(src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:28:40.234984+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741980486992,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:28:40.234986+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741980520234,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-call-joined' for consumer group='icc-rest-audit'"} 2025-03-14T19:28:40.235025+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741980520234,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:28:40.169Z\",\"user\":{\"id\":\"8763d3a8-8472-4556-9cd7-df3690b78dbf\",\"email\":\"jrepp@salesforce.com\",\"active\":true,\"name\":\"Jessica Repp\",\"firstName\":\"Jessica\",\"lastName\":\"Repp\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000029o1PIAQ\",\"slackUserId\":\"WAXKL4G85\",\"createdBy\":\"jrepp@salesforce.com\",\"modifiedBy\":\"jrepp@salesforce.com\",\"createdAt\":\"2022-04-05T18:38:23.655Z\",\"modifiedAt\":\"2022-04-05T18:38:23.655Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"serviceName\":\"GovCloud SR Management\",\"onCallJoinedTimestamp\":\"2025-03-14T19:28:39.987Z\",\"onBehalfOf\":{\"id\":\"8763d3a8-8472-4556-9cd7-df3690b78dbf\",\"email\":\"jrepp@salesforce.com\",\"active\":true,\"name\":\"Jessica Repp\",\"firstName\":\"Jessica\",\"lastName\":\"Repp\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000029o1PIAQ\",\"slackUserId\":\"WAXKL4G85\",\"createdBy\":\"jrepp@salesforce.com\",\"modifiedBy\":\"jrepp@salesforce.com\",\"createdAt\":\"2022-04-05T18:38:23.655Z\",\"modifiedAt\":\"2022-04-05T18:38:23.655Z\"},\"createdBy\":\"Jessica Repp\",\"createdAt\":\"2025-03-14T19:28:39.974Z\",\"modifiedAt\":\"2025-03-14T19:28:39.974Z\"},\"changes\":{},\"requestId\":\"c9b57453-7a74-fa50-3813-2542e13c8ce1\",\"client\":\"icc-slack-app\"}"} 2025-03-14T19:28:40.235031+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741980520235,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-call-joined\"}}"} 2025-03-14T19:28:40.235078+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741980520235,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-call-joined\"}}"} 2025-03-14T19:28:40.235305+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741980520235,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-call-joined event received"} 2025-03-14T19:28:40.235412+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741980520235,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-call-joined schema, filtered out"} 2025-03-14T19:29:05.808508+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741980545808,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14661591040,\"uptime\":1800289.19,\"totalMem\":16484151296,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9949280,\"nice\":3740,\"sys\":1451490,\"idle\":1786796780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11005210,\"nice\":2130,\"sys\":1540260,\"idle\":1785650200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11041280,\"nice\":4210,\"sys\":1510680,\"idle\":1785694120,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11318000,\"nice\":3250,\"sys\":1537570,\"idle\":1784838930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11821280,\"nice\":2590,\"sys\":1515380,\"idle\":1785050640,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11401630,\"nice\":3170,\"sys\":1530460,\"idle\":1785122340,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11198960,\"nice\":3950,\"sys\":1523210,\"idle\":1785540360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11001550,\"nice\":3360,\"sys\":1515180,\"idle\":1785637130,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6001,\"sum\":59630}}}"} 2025-03-14T19:29:05.808568+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741980545808,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:29:32.056574+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741980546992,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:29:32.056577+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741980572056,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":31.228368999999997,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T19:29:32.057134+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741980572056,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1314,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":19258},"res":{"statusCode":200,"headers":"***"},"responseTime":31,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:29:32.064141+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741980572056,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:29:32.064145+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741980572064,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":4.834581,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T19:29:32.064664+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741980572064,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1315,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":19258},"res":{"statusCode":200,"headers":"***"},"responseTime":5,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:29:32.101450+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741980572064,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:29:32.101451+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741980572101,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T19:29:32.114525+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741980572114,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 42054333-1caf-49ea-818e-a6e44100cf29"} 2025-03-14T19:29:32.115678+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741980572115,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 42054333-1caf-49ea-818e-a6e44100cf29 - []"} 2025-03-14T19:29:32.115954+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741980572115,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 42054333-1caf-49ea-818e-a6e44100cf29"} 2025-03-14T19:29:32.117112+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741980572116,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 42054333-1caf-49ea-818e-a6e44100cf29 - []"} 2025-03-14T19:29:32.121161+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741980572120,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 42054333-1caf-49ea-818e-a6e44100cf29"} 2025-03-14T19:29:32.121309+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741980572121,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 42054333-1caf-49ea-818e-a6e44100cf29"} 2025-03-14T19:29:32.122680+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741980572122,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 42054333-1caf-49ea-818e-a6e44100cf29 - []"} 2025-03-14T19:29:32.124114+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741980572124,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":56.910685,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08HV72NFR9\",\"statusCode\":200}}"} 2025-03-14T19:29:32.124583+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741980572124,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1316,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08HV72NFR9","query":{"slackChannelId":"C08HV72NFR9"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":19258},"res":{"statusCode":200,"headers":"***"},"responseTime":57,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:30:07.281791+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741980606996,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:30:07.281792+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741980607281,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Rule engine consumer received kafka message with key: 4fa94feb-1f18-4521-9fa1-92d626590aab"} 2025-03-14T19:30:07.281866+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741980607281,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-folder-created' for consumer group='icc-rule-engine'"} 2025-03-14T19:30:07.281868+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741980607281,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:30:06.494Z\",\"incident\":{\"id\":\"4fa94feb-1f18-4521-9fa1-92d626590aab\",\"slackChannel\":{\"id\":\"NA\",\"name\":\"NA\"}},\"eventObj\":{\"folderId\":\"1JcdmYhoi_x_1HzZQMFtJQsUDmeo-KuK0\"}}"} 2025-03-14T19:30:07.281883+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741980607281,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-folder-created\"}}"} 2025-03-14T19:30:07.281917+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741980607281,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-folder-created\"}}"} 2025-03-14T19:30:07.282228+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741980607281,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:22:14)","msg":"Rule Engine Consumer: icc-bridge-folder-created event received"} 2025-03-14T19:30:07.282346+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741980607282,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:30:18)","msg":"Impossible to route icc-bridge-folder-created schema, filtered out"} 2025-03-14T19:31:05.808482+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741980665808,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': 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2025-03-14T19:34:06.992502+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741980842179,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:34:06.992507+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741980846992,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14665003008,\"uptime\":1800590.37,\"totalMem\":16484151296,\"loadavg\":[0.19,0.1,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9951110,\"nice\":3740,\"sys\":1451810,\"idle\":1787095360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T19:36:50.915789+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981010915,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":21.786808999999998,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T19:36:50.916360+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741981010916,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1329,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":24756},"res":{"statusCode":200,"headers":"***"},"responseTime":22,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:36:50.921082+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741981010915,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:36:50.921083+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981010921,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":3.3469469999999997,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T19:36:50.921563+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981010967,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId e6a34303-ce77-4541-b86d-01d124c389ec"} 2025-03-14T19:36:50.968915+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981010968,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId e6a34303-ce77-4541-b86d-01d124c389ec - []"} 2025-03-14T19:36:50.969069+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981010968,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981010974,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId e6a34303-ce77-4541-b86d-01d124c389ec"} 2025-03-14T19:36:50.975808+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981010975,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId e6a34303-ce77-4541-b86d-01d124c389ec - []"} 2025-03-14T19:36:50.977196+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981010977,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message 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{"level":30,"time":1741981026992,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:37:07.860060+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981027859,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":35.897433,\"method\":\"GET\",\"path\":\"/api/v1/incidents?impactStartDate=2025-03-13T19%3A37%3A04.388441344Z&pageSize=100\",\"statusCode\":200}}"} 2025-03-14T19:37:07.861352+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741981027861,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1334,"method":"GET","url":"/api/v1/incidents?impactStartDate=2025-03-13T19%3A37%3A04.388441344Z&pageSize=100","query":{"impactStartDate":"2025-03-13T19:37:04.388441344Z","pageSize":"100"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":35664},"res":{"statusCode":200,"headers":"***"},"responseTime":37,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:38:06.992504+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741981031958,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:38:06.992509+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] 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{"level":30,"time":1741981146992,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:40:06.992555+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981206992,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14671110144,\"uptime\":1800950.37,\"totalMem\":16484151296,\"loadavg\":[0.09,0.08,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9953020,\"nice\":3740,\"sys\":1452120,\"idle\":1787452780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T19:43:30.985551+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981410985,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":13.823939999999999,\"method\":\"GET\",\"path\":\"/api/v1/users/r.chauhan@salesforce.com\",\"statusCode\":304}}"} 2025-03-14T19:43:30.986049+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741981410985,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1339,"method":"GET","url":"/api/v1/users/r.chauhan@salesforce.com","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":48260},"res":{"statusCode":304,"headers":"***"},"responseTime":13,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:44:05.808495+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981445808,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14665756672,\"uptime\":1801189.19,\"totalMem\":16484151296,\"loadavg\":[0,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9953690,\"nice\":3740,\"sys\":1452250,\"idle\":1787690570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11009060,\"nice\":2130,\"sys\":1540940,\"idle\":1786544980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11045460,\"nice\":4210,\"sys\":1511380,\"idle\":1786588780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1741981445808,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:45:06.992555+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741981501765,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:45:06.992560+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981506992,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14670082048,\"uptime\":1801250.37,\"totalMem\":16484151296,\"loadavg\":[0.07,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9954040,\"nice\":3740,\"sys\":1452310,\"idle\":1787751420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11009260,\"nice\":2130,\"sys\":1541000,\"idle\":1786605900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11045980,\"nice\":4210,\"sys\":1511420,\"idle\":1786649520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11322510,\"nice\":3250,\"sys\":1538390,\"idle\":1785793750,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11827350,\"nice\":2590,\"sys\":1516210,\"idle\":1786004130,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11406320,\"nice\":3170,\"sys\":1531210,\"idle\":1786076580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11204100,\"nice\":3950,\"sys\":1523920,\"idle\":1786495370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11007400,\"nice\":3360,\"sys\":1515880,\"idle\":1786591000,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":8236,\"sum\":58811}}}"} 2025-03-14T19:45:51.602059+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981551601,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:45:51.602444+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741981551205,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:45:51.602446+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741981551602,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-rest-audit'"} 2025-03-14T19:45:51.602532+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981551602,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:45:51.592Z\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"id\":\"0f023ae1-609f-4bf2-af0b-55990767c2ee\",\"serviceId\":\"PE4JSXF\",\"serviceName\":\"GUS: STRIDE Incident Escalation\",\"serviceLink\":\"https://salesforce.pagerduty.com/service-directory/PE4JSXF\",\"responderName\":\"Sparsh Prasad\",\"responderId\":\"PFWCZP4\",\"responderLink\":\"https://salesforce.pagerduty.com/users/PFWCZP4\",\"incidentNumber\":\"14013000\",\"incidentTitle\":\"Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"incidentDetails\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\nSeverity: Sev2\\nSlack Channel: #icc-73029614\\nBridge URL: https://meet.google.com/owh-inkc-coi\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: \",\"incidentLink\":\"https://salesforce.pagerduty.com/incidents/Q3X9IS0MRRI4Z4\",\"success\":true,\"pageTimestamp\":\"2025-03-14T19:45:51.542Z\",\"pdData\":{\"incident\":{\"incident_number\":14013000,\"title\":\"Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"created_at\":\"2025-03-14T19:45:51Z\",\"updated_at\":\"2025-03-14T19:45:51Z\",\"status\":\"triggered\",\"incident_key\":\"b48338e1b2e146f08dfbaba4a2c538cf\",\"service\":{\"id\":\"PE4JSXF\",\"type\":\"service_reference\",\"summary\":\"GUS: STRIDE Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/PE4JSXF\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PE4JSXF\"},\"assignments\":[{\"at\":\"2025-03-14T19:45:51Z\",\"assignee\":{\"id\":\"PFWCZP4\",\"type\":\"user_reference\",\"summary\":\"Sparsh Prasad\",\"self\":\"https://api.pagerduty.com/users/PFWCZP4\",\"html_url\":\"https://salesforce.pagerduty.com/users/PFWCZP4\"}}],\"assigned_via\":\"escalation_policy\",\"last_status_change_at\":\"2025-03-14T19:45:51Z\",\"resolved_at\":null,\"first_trigger_log_entry\":{\"id\":\"RR21Y6ZZ36D5R4ZQQXHO207FJN\",\"type\":\"trigger_log_entry_reference\",\"summary\":\"Triggered through the website.\",\"self\":\"https://api.pagerduty.com/log_entries/RR21Y6ZZ36D5R4ZQQXHO207FJN\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q3X9IS0MRRI4Z4/log_entries/RR21Y6ZZ36D5R4ZQQXHO207FJN\"},\"alert_counts\":{\"all\":0,\"triggered\":0,\"resolved\":0},\"is_mergeable\":true,\"incident_type\":{\"name\":\"incident_default\"},\"escalation_policy\":{\"id\":\"P1TWAQ6\",\"type\":\"escalation_policy_reference\",\"summary\":\"GUS: STRIDE Incident EP\",\"self\":\"https://api.pagerduty.com/escalation_policies/P1TWAQ6\",\"html_url\":\"https://salesforce.pagerduty.com/escalation_policies/P1TWAQ6\"},\"teams\":[{\"id\":\"PFR7CX0\",\"type\":\"team_reference\",\"summary\":\"GUS: STRIDE\",\"self\":\"https://api.pagerduty.com/teams/PFR7CX0\",\"html_url\":\"https://salesforce.pagerduty.com/teams/PFR7CX0\"}],\"impacted_services\":[{\"id\":\"PE4JSXF\",\"type\":\"service_reference\",\"summary\":\"GUS: STRIDE Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/PE4JSXF\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PE4JSXF\"}],\"pending_actions\":[{\"type\":\"escalate\",\"at\":\"2025-03-14T19:55:51Z\"}],\"acknowledgements\":[],\"basic_alert_grouping\":null,\"alert_grouping\":null,\"last_status_change_by\":{\"id\":\"PE4JSXF\",\"type\":\"service_reference\",\"summary\":\"GUS: STRIDE Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/PE4JSXF\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PE4JSXF\"},\"priority\":null,\"incidents_responders\":[],\"responder_requests\":[],\"subscriber_requests\":[],\"urgency\":\"high\",\"id\":\"Q3X9IS0MRRI4Z4\",\"type\":\"incident\",\"summary\":\"[#14013000] Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"self\":\"https://api.pagerduty.com/incidents/Q3X9IS0MRRI4Z4\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q3X9IS0MRRI4Z4\",\"body\":{\"details\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\nSeverity: Sev2\\nSlack Channel: #icc-73029614\\nBridge URL: https://meet.google.com/owh-inkc-coi\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: \"}}},\"responderEmail\":\"sparsh.prasad@salesforce.com\"}}"} 2025-03-14T19:45:51.602533+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981551602,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}"} 2025-03-14T19:45:51.602558+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981551602,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}"} 2025-03-14T19:45:51.602763+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981551602,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-page-response event received"} 2025-03-14T19:45:51.603359+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741981551602,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:45:51.603360+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981551603,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T19:45:51.631884+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981551631,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:45:51.633853+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981551633,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T19:45:51.634015+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981551633,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:45:51.635300+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981551635,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T19:45:51.643320+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981551643,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:45:51.643455+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981551631,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T19:45:51.643455+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741981551643,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-rest-audit'"} 2025-03-14T19:45:51.643512+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981551643,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:45:51.635Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"users\":[\"U02RUKY5S3A\"]}}"} 2025-03-14T19:45:51.643513+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981551643,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T19:45:51.643516+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981551643,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T19:45:51.643699+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981551643,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-slack-channel-invite-users event received"} 2025-03-14T19:45:51.643795+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981551643,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-slack-channel-invite-users schema, filtered out"} 2025-03-14T19:45:51.758202+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981551757,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:45:51.758362+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981551758,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:45:51.759856+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981551759,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T19:45:51.761356+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981551761,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:45:51.762600+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981551762,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T19:47:05.808489+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741981625808,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14672633856,\"uptime\":1801369.19,\"totalMem\":16484151296,\"loadavg\":[0.05,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":20,"time":1741982023553,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 42054333-1caf-49ea-818e-a6e44100cf29 - []"} 2025-03-14T19:53:43.554070+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982023553,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 42054333-1caf-49ea-818e-a6e44100cf29"} 2025-03-14T19:53:43.555225+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982023555,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982023561,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 42054333-1caf-49ea-818e-a6e44100cf29 - []"} 2025-03-14T19:53:43.563262+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982023563,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":52.019794,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08HV72NFR9\",\"statusCode\":200}}"} 2025-03-14T19:53:43.563715+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741982023563,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1350,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08HV72NFR9","query":{"slackChannelId":"C08HV72NFR9"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":16326},"res":{"statusCode":200,"headers":"***"},"responseTime":52,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:54:02.179234+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741982023563,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:54:02.179239+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982042179,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":14.002291999999999,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":304}}"} 2025-03-14T19:54:02.179684+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741982042179,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1351,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":52278},"res":{"statusCode":304,"headers":"***"},"responseTime":14,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:54:12.283913+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741982046996,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:54:12.283917+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982052283,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":12.925313,\"method\":\"GET\",\"path\":\"/api/v1/users/r.chauhan@salesforce.com\",\"statusCode\":304}}"} 2025-03-14T19:54:12.284426+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741982052284,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1352,"method":"GET","url":"/api/v1/users/r.chauhan@salesforce.com","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":61736},"res":{"statusCode":304,"headers":"***"},"responseTime":13,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:54:13.078328+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741982053077,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"TeamService.getScrumTeamsForUserId (src/service/team/team.service.ts:215:14)","msg":"No teams found for user 005EE00000PvKjZYAV as member and/or collaborator from salesforce and ICC"} 2025-03-14T19:54:13.078718+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741982052283,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:54:13.078719+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982053078,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":464.370168,\"method\":\"GET\",\"path\":\"/api/v1/scrumTeams/membership/005EE00000PvKjZYAV\",\"statusCode\":304}}"} 2025-03-14T19:54:13.079844+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741982053079,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1353,"method":"GET","url":"/api/v1/scrumTeams/membership/005EE00000PvKjZYAV","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":61736},"res":{"statusCode":304,"headers":"***"},"responseTime":465,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T19:56:05.808516+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982165808,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14631874560,\"uptime\":1801909.19,\"totalMem\":16484151296,\"loadavg\":[0.03,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9957110,\"nice\":3740,\"sys\":1452920,\"idle\":1788405620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11012480,\"nice\":2130,\"sys\":1541630,\"idle\":1787260590,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11049040,\"nice\":4210,\"sys\":1511910,\"idle\":1787303970,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11325680,\"nice\":3250,\"sys\":1538990,\"idle\":1786447780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11831120,\"nice\":2590,\"sys\":1516720,\"idle\":1786657890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11410310,\"nice\":3170,\"sys\":1531740,\"idle\":1786729960,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11207820,\"nice\":3950,\"sys\":1524440,\"idle\":1787149060,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11011700,\"nice\":3360,\"sys\":1516480,\"idle\":1787244520,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":5994,\"sum\":59634}}}"} 2025-03-14T19:56:05.808577+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741982165808,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:57:05.808498+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982225808,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14652469248,\"uptime\":1801969.19,\"totalMem\":16484151296,\"loadavg\":[0.26,0.08,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9957250,\"nice\":3740,\"sys\":1452970,\"idle\":1788465350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11012810,\"nice\":2130,\"sys\":1541680,\"idle\":1787320220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11049340,\"nice\":4210,\"sys\":1511970,\"idle\":1787363600,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11326080,\"nice\":3250,\"sys\":1539020,\"idle\":1786507350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11831380,\"nice\":2590,\"sys\":1516770,\"idle\":1786717490,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11410510,\"nice\":3170,\"sys\":1531780,\"idle\":1786789590,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11208040,\"nice\":3950,\"sys\":1524510,\"idle\":1787208670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11012040,\"nice\":3360,\"sys\":1516530,\"idle\":1787303990,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":5989,\"sum\":59634}}}"} 2025-03-14T19:57:05.808553+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741982225808,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:57:06.747813+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982226747,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:57:06.748179+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741982166996,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:57:06.748180+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741982226748,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-rest-audit'"} 2025-03-14T19:57:06.748305+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982226748,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:57:06.732Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard 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Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray 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user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"dz58wm-wmnml7-17syab-9krpa8-1741982225959\",\"client\":\"icc-ui\"}"} 2025-03-14T19:57:06.748307+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982226748,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T19:57:06.748314+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982226748,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T19:57:06.748580+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982226748,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-usd-resource-deleted event received"} 2025-03-14T19:57:06.748694+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982226748,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-usd-resource-deleted schema, filtered out"} 2025-03-14T19:57:06.766878+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982226766,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:57:06.767209+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741982226748,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:57:06.767210+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741982226767,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-rest-audit'"} 2025-03-14T19:57:06.767279+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982226767,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:57:06.757Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":[],\"requestId\":\"dz58wm-wmnml7-17syab-9krpa8-1741982225959\",\"client\":\"icc-ui\"}"} 2025-03-14T19:57:06.767280+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982226767,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T19:57:06.767829+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982226767,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T19:57:06.768053+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982226767,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-usd-resource-created event received"} 2025-03-14T19:57:06.768170+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982226768,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-usd-resource-created schema, filtered out"} 2025-03-14T19:57:06.821572+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982226821,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:57:06.821641+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741982226767,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:57:06.821642+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741982226821,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-rest-audit'"} 2025-03-14T19:57:06.821660+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982226821,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:57:06.767Z\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"responses\":[]}"} 2025-03-14T19:57:06.821684+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982226821,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T19:57:06.821707+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982226821,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T19:57:06.821899+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982226821,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-usd-resource-response event received"} 2025-03-14T19:57:06.832525+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982226832,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceEventProcessor.processEvent (src/kafka/processor/iccRest/usdResourceEventProcessor.ts:22:12)","msg":"[UsdResourceEventProcessor] Handle process event icc-usd-resource-response for payload {\"createdAt\":\"2025-03-14T19:57:06.767Z\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"responses\":[]}"} 2025-03-14T19:57:06.832820+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982226832,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:369:16)","msg":"[asyncHandler.handleUsdResourcePatched] update for d9675aca-94e2-4634-b037-3245f2882d3f - {\"createdAt\":\"2025-03-14T19:57:06.767Z\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"responses\":[]}"} 2025-03-14T19:57:06.833145+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982226832,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:57:06.837331+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982226837,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []"} 2025-03-14T19:57:06.837968+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982226837,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:391:16)","msg":"[asyncHandler.handleUsdResourcePatched] matching response USD resources to existing entries: []"} 2025-03-14T19:57:06.838149+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":40,"time":1741982226837,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:437:18)","msg":"[asyncHandler.handleUsdResourcePatched] nothing to patch for d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:57:06.975800+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982226975,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T19:57:06.975960+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741982226821,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:57:06.975960+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741982226975,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='icc-rest-audit'"} 2025-03-14T19:57:06.975998+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982226975,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:57:06.790Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"name\":\"Neil Curtis\",\"email\":\"neil.curtis@salesforce.com\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T17:57:03.409Z\",\"2025-03-14T17:50:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"originReference\":[\"\",\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\"],\"impactStartTime\":[\"2025-03-14T17:57:03.409Z\",\"2025-03-14T13:42:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T13:56:00.000Z\"],\"category\":[\"\",\"Capacity\"],\"rootCause\":[\"\",\"AWS\"]},\"requestId\":\"dz58wm-wmnml7-17syab-9krpa8-1741982225959\",\"client\":\"icc-ui\"}"} 2025-03-14T19:57:06.976002+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982226975,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-14T19:57:06.976052+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982226976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-14T19:57:06.976254+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982226976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-incident-resolved event received"} 2025-03-14T19:57:06.976363+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982226976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-incident-resolved schema, filtered out"} 2025-03-14T19:57:06.996422+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741982226976,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:57:06.996423+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982226996,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14650974208,\"uptime\":1801970.38,\"totalMem\":16484151296,\"loadavg\":[0.26,0.08,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9957250,\"nice\":3740,\"sys\":1452970,\"idle\":1788466530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11012810,\"nice\":2130,\"sys\":1541680,\"idle\":1787321400,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11049340,\"nice\":4210,\"sys\":1511970,\"idle\":1787364780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11326080,\"nice\":3250,\"sys\":1539020,\"idle\":1786508530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11831380,\"nice\":2590,\"sys\":1516770,\"idle\":1786718670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11410510,\"nice\":3170,\"sys\":1531780,\"idle\":1786790770,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11208050,\"nice\":3950,\"sys\":1524510,\"idle\":1787209840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11012080,\"nice\":3360,\"sys\":1516540,\"idle\":1787305150,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":8277,\"sum\":58786}}}"} 2025-03-14T19:58:05.808509+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982285808,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14653734912,\"uptime\":1802029.19,\"totalMem\":16484151296,\"loadavg\":[0.09,0.07,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9957430,\"nice\":3740,\"sys\":1453040,\"idle\":1788524980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11013080,\"nice\":2130,\"sys\":1541700,\"idle\":1787379910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11049560,\"nice\":4210,\"sys\":1512040,\"idle\":1787423300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11326400,\"nice\":3250,\"sys\":1539030,\"idle\":1786566890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11831520,\"nice\":2590,\"sys\":1516800,\"idle\":1786777180,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11410840,\"nice\":3170,\"sys\":1531830,\"idle\":1786849200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11208320,\"nice\":3950,\"sys\":1524560,\"idle\":1787268280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11012610,\"nice\":3360,\"sys\":1516600,\"idle\":1787363360,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5993,\"sum\":59634}}}"} 2025-03-14T19:58:05.808576+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741982285808,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:58:06.996515+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741982267275,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T19:58:06.996520+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982286996,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14654009344,\"uptime\":1802030.38,\"totalMem\":16484151296,\"loadavg\":[0.09,0.07,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9957440,\"nice\":3740,\"sys\":1453040,\"idle\":1788526160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11013080,\"nice\":2130,\"sys\":1541700,\"idle\":1787381100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11049570,\"nice\":4210,\"sys\":1512040,\"idle\":1787424470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11326410,\"nice\":3250,\"sys\":1539040,\"idle\":1786568070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11831520,\"nice\":2590,\"sys\":1516800,\"idle\":1786778360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11410850,\"nice\":3170,\"sys\":1531830,\"idle\":1786850380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11208320,\"nice\":3950,\"sys\":1524560,\"idle\":1787269450,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11012610,\"nice\":3360,\"sys\":1516600,\"idle\":1787364540,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":8295,\"sum\":58772}}}"} 2025-03-14T20:02:05.808495+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982525808,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14661545984,\"uptime\":1802269.19,\"totalMem\":16484151296,\"loadavg\":[0.06,0.09,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9959190,\"nice\":3740,\"sys\":1453230,\"idle\":1788762800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982818143,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":450.081962,\"method\":\"GET\",\"path\":\"/api/v1/scrumTeams/membership/005B0000005KG3MIAW\",\"statusCode\":304}}"} 2025-03-14T20:06:58.144718+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741982818144,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1372,"method":"GET","url":"/api/v1/scrumTeams/membership/005B0000005KG3MIAW","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":61726},"res":{"statusCode":304,"headers":"***"},"responseTime":450,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T20:07:07.000533+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741982818143,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:07:07.000537+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741982827000,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14613450752,\"uptime\":1802570.38,\"totalMem\":16484151296,\"loadavg\":[0.04,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9960730,\"nice\":3740,\"sys\":1453450,\"idle\":1789061920,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1741983067000,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:11:27.489588+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741983087489,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":268.187478,\"method\":\"GET\",\"path\":\"/api/v1/incidents?pageSize=1000&status=New%2CInProgress%2CResolved%2CClosed%2CClosed+-+Not+Valid%2CClosed+-+Duplicate&include=problem\",\"statusCode\":200}}"} 2025-03-14T20:11:27.528323+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741983087527,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1374,"method":"GET","url":"/api/v1/incidents?pageSize=1000&status=New%2CInProgress%2CResolved%2CClosed%2CClosed+-+Not+Valid%2CClosed+-+Duplicate&include=problem","query":{"pageSize":"1000","status":"New,InProgress,Resolved,Closed,Closed - Not Valid,Closed - Duplicate","include":"problem"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":51840},"res":{"statusCode":200,"headers":"***"},"responseTime":306,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T20:12:17.568246+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741983127000,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:12:17.568250+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741983137568,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":17.300596,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":304}}"} 2025-03-14T20:12:17.568832+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741983137568,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1376,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":51406},"res":{"statusCode":304,"headers":"***"},"responseTime":17,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T20:14:05.812479+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] 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2025-03-14T20:20:07.000524+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741983607000,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14699036672,\"uptime\":1803350.38,\"totalMem\":16484151296,\"loadavg\":[0.07,0.06,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9970800,\"nice\":3740,\"sys\":1454250,\"idle\":1789830260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11022160,\"nice\":2130,\"sys\":1542960,\"idle\":1788689750,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11059850,\"nice\":4210,\"sys\":1513550,\"idle\":1788731160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14703968256,\"uptime\":1804010.38,\"totalMem\":16484151296,\"loadavg\":[0.1,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9973600,\"nice\":3740,\"sys\":1454760,\"idle\":1790486310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11025470,\"nice\":2130,\"sys\":1543470,\"idle\":1789345390,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11063060,\"nice\":4210,\"sys\":1514060,\"idle\":1789386790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11342600,\"nice\":3250,\"sys\":1540710,\"idle\":1788528020,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11843130,\"nice\":2590,\"sys\":1518490,\"idle\":1788743300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11437480,\"nice\":3170,\"sys\":1533800,\"idle\":1788799750,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11221670,\"nice\":3950,\"sys\":1526460,\"idle\":1789232650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11033090,\"nice\":3360,\"sys\":1518540,\"idle\":1789319590,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":8204,\"sum\":58803}}}"} 2025-03-14T20:31:33.891947+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741984291791,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:31:33.891950+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741984293891,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":34.359964,\"method\":\"GET\",\"path\":\"/api/v1/incidents?impactStartDate=2025-03-13T20%3A31%3A30.401781140Z&pageSize=100\",\"statusCode\":200}}"} 2025-03-14T20:31:33.893063+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741984293892,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1396,"method":"GET","url":"/api/v1/incidents?impactStartDate=2025-03-13T20%3A31%3A30.401781140Z&pageSize=100","query":{"impactStartDate":"2025-03-13T20:31:30.401781140Z","pageSize":"100"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":28226},"res":{"statusCode":200,"headers":"***"},"responseTime":35,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T20:31:48.237336+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741984306257,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:31:48.237340+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741984308237,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":7.853095,\"method\":\"GET\",\"path\":\"/api/v1/users/slack/U07KHDHEE3E\",\"statusCode\":200}}"} 2025-03-14T20:31:48.237878+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741984308237,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1399,"method":"GET","url":"/api/v1/users/slack/U07KHDHEE3E","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":12336},"res":{"statusCode":200,"headers":"***"},"responseTime":8,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T20:31:48.242034+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741984308237,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:31:48.242036+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741984308241,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":6.61829,\"method\":\"GET\",\"path\":\"/api/v1/users/slack/WGLMG7EBD\",\"statusCode\":200}}"} 2025-03-14T20:31:48.242473+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741984308242,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1400,"method":"GET","url":"/api/v1/users/slack/WGLMG7EBD","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13204},"res":{"statusCode":200,"headers":"***"},"responseTime":7,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T20:31:48.263945+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741984308242,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:31:48.263946+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741984308263,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":3.380137,\"method\":\"GET\",\"path\":\"/api/v1/users/slack/WAYCCLXQE\",\"statusCode\":200}}"} 2025-03-14T20:31:48.264408+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741984308264,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1401,"method":"GET","url":"/api/v1/users/slack/WAYCCLXQE","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13204},"res":{"statusCode":200,"headers":"***"},"responseTime":4,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T20:32:00.834060+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741984320833,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"} 2025-03-14T20:32:00.834118+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741984316103,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T20:32:00.834122+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741984320834,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-rest-audit'"} 2025-03-14T20:32:00.834127+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741984320834,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"locks\":[],\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\"}"} 2025-03-14T20:32:00.834127+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741984320834,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"} 2025-03-14T20:32:00.834158+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741984320834,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"} 2025-03-14T20:32:00.834416+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741984320834,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-ctc-lock-response event received"} 2025-03-14T20:32:00.834509+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741984320834,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-ctc-lock-response schema, filtered out"} 2025-03-14T20:36:23.810102+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741984570180,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:36:23.810106+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741984583810,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":22.767374,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T20:36:23.810684+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741984583810,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1404,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":19262},"res":{"statusCode":200,"headers":"***"},"responseTime":23,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T20:36:23.817502+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741984583810,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:36:23.817502+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741984583817,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":5.504627,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T20:36:23.817983+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741984583817,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1405,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":19262},"res":{"statusCode":200,"headers":"***"},"responseTime":5,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T20:36:23.826675+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741984583817,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:36:23.826676+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741984583826,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":5.673712999999999,\"method\":\"GET\",\"path\":\"/api/v1/scrumTeams/a00B000000A1rqBIAR\",\"statusCode\":200}}"} 2025-03-14T20:36:23.827119+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741984583826,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1406,"method":"GET","url":"/api/v1/scrumTeams/a00B000000A1rqBIAR","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":19262},"res":{"statusCode":200,"headers":"***"},"responseTime":5,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T20:36:23.846280+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741984583826,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:36:23.846281+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741984583846,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":21.663905,\"method\":\"GET\",\"path\":\"/api/v1/teams/external/a00B000000A1rqBIAR\",\"statusCode\":200}}"} 2025-03-14T20:36:23.846746+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741984583846,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1407,"method":"GET","url":"/api/v1/teams/external/a00B000000A1rqBIAR","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":19268},"res":{"statusCode":200,"headers":"***"},"responseTime":22,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T20:36:23.891545+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741984583891,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"getTeamConfig (src/controller/team.controller.ts:207:14)","msg":"Error getting team config"} 2025-03-14T20:36:23.892327+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741984583891,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","err":{"type":"QueryFailedError","message":"invalid input syntax for type uuid: \"undefined\"","stack":"QueryFailedError: invalid input syntax for type uuid: \"undefined\"\n at PostgresQueryRunner.query (/app/src/driver/postgres/PostgresQueryRunner.ts:299:19)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at SelectQueryBuilder.loadRawResults (/app/src/query-builder/SelectQueryBuilder.ts:3789:25)\n at SelectQueryBuilder.getRawMany (/app/src/query-builder/SelectQueryBuilder.ts:1626:29)\n at SelectQueryBuilder.executeEntitiesAndRawResults (/app/src/query-builder/SelectQueryBuilder.ts:3457:26)\n at SelectQueryBuilder.getRawAndEntities (/app/src/query-builder/SelectQueryBuilder.ts:1670:29)\n at SelectQueryBuilder.getOne (/app/src/query-builder/SelectQueryBuilder.ts:1697:25)\n at Repository.findTeam (/app/src/repository/team/team.repository.ts:25:18)\n at TeamService.getTeamConfig (/app/src/service/team/team.service.ts:536:18)\n at getTeamConfig (/app/src/controller/team.controller.ts:200:35)","query":"SELECT DISTINCT \"distinctAlias\".\"Team_id\" AS \"ids_Team_id\" FROM (SELECT \"Team\".\"createdAt\" AS \"Team_createdAt\", \"Team\".\"modifiedAt\" AS \"Team_modifiedAt\", \"Team\".\"id\" AS \"Team_id\", \"Team\".\"externalId\" AS \"Team_externalId\", \"Team\".\"baseConfigJson\" AS \"Team_baseConfigJson\", \"Team\".\"createdBy\" AS \"Team_createdBy\", \"Team\".\"modifiedBy\" AS \"Team_modifiedBy\", \"Team\".\"configId\" AS \"Team_configId\", \"Team__createdBy\".\"id\" AS \"Team__createdBy_id\", \"Team__createdBy\".\"email\" AS \"Team__createdBy_email\", \"Team__createdBy\".\"active\" AS \"Team__createdBy_active\", \"Team__createdBy\".\"name\" AS \"Team__createdBy_name\", \"Team__createdBy\".\"firstName\" AS \"Team__createdBy_firstName\", \"Team__createdBy\".\"lastName\" AS \"Team__createdBy_lastName\", \"Team__createdBy\".\"profile\" AS \"Team__createdBy_profile\", \"Team__createdBy\".\"gusUserId\" AS \"Team__createdBy_gusUserId\", \"Team__createdBy\".\"slackUserId\" AS \"Team__createdBy_slackUserId\", \"Team__createdBy\".\"createdBy\" AS \"Team__createdBy_createdBy\", \"Team__createdBy\".\"modifiedBy\" AS \"Team__createdBy_modifiedBy\", \"Team__createdBy\".\"createdAt\" AS \"Team__createdBy_createdAt\", \"Team__createdBy\".\"modifiedAt\" AS \"Team__createdBy_modifiedAt\", \"Team__modifiedBy\".\"id\" AS \"Team__modifiedBy_id\", \"Team__modifiedBy\".\"email\" AS \"Team__modifiedBy_email\", \"Team__modifiedBy\".\"active\" AS \"Team__modifiedBy_active\", \"Team__modifiedBy\".\"name\" AS \"Team__modifiedBy_name\", \"Team__modifiedBy\".\"firstName\" AS \"Team__modifiedBy_firstName\", \"Team__modifiedBy\".\"lastName\" AS \"Team__modifiedBy_lastName\", \"Team__modifiedBy\".\"profile\" AS \"Team__modifiedBy_profile\", \"Team__modifiedBy\".\"gusUserId\" AS \"Team__modifiedBy_gusUserId\", \"Team__modifiedBy\".\"slackUserId\" AS \"Team__modifiedBy_slackUserId\", \"Team__modifiedBy\".\"createdBy\" AS \"Team__modifiedBy_createdBy\", \"Team__modifiedBy\".\"modifiedBy\" AS \"Team__modifiedBy_modifiedBy\", \"Team__modifiedBy\".\"createdAt\" AS \"Team__modifiedBy_createdAt\", \"Team__modifiedBy\".\"modifiedAt\" AS \"Team__modifiedBy_modifiedAt\", \"Team__collaborators\".\"id\" AS \"Team__collaborators_id\", \"Team__collaborators\".\"email\" AS \"Team__collaborators_email\", \"Team__collaborators\".\"active\" AS \"Team__collaborators_active\", \"Team__collaborators\".\"name\" AS \"Team__collaborators_name\", \"Team__collaborators\".\"firstName\" AS \"Team__collaborators_firstName\", \"Team__collaborators\".\"lastName\" AS \"Team__collaborators_lastName\", \"Team__collaborators\".\"profile\" AS \"Team__collaborators_profile\", \"Team__collaborators\".\"gusUserId\" AS \"Team__collaborators_gusUserId\", \"Team__collaborators\".\"slackUserId\" AS \"Team__collaborators_slackUserId\", \"Team__collaborators\".\"createdBy\" AS \"Team__collaborators_createdBy\", \"Team__collaborators\".\"modifiedBy\" AS \"Team__collaborators_modifiedBy\", \"Team__collaborators\".\"createdAt\" AS \"Team__collaborators_createdAt\", \"Team__collaborators\".\"modifiedAt\" AS \"Team__collaborators_modifiedAt\", \"Team__config\".\"createdAt\" AS \"Team__config_createdAt\", \"Team__config\".\"modifiedAt\" AS \"Team__config_modifiedAt\", \"Team__config\".\"id\" AS \"Team__config_id\", \"Team__config\".\"createPermission\" AS \"Team__config_createPermission\", \"Team__config\".\"specificPeople\" AS \"Team__config_specificPeople\", \"Team__config\".\"inviteUsers\" AS \"Team__config_inviteUsers\", \"Team__config\".\"inviteChannels\" AS \"Team__config_inviteChannels\", \"Team__config\".\"inviteBots\" AS \"Team__config_inviteBots\", \"Team__config\".\"channelType\" AS \"Team__config_channelType\", \"Team__config\".\"onCreateAction\" AS \"Team__config_onCreateAction\", \"Team__config\".\"reminders\" AS \"Team__config_reminders\", \"Team__config\".\"createdBy\" AS \"Team__config_createdBy\", \"Team__config\".\"modifiedBy\" AS \"Team__config_modifiedBy\", \"Team__config\".\"commId\" AS \"Team__config_commId\", \"Team__config\".\"tceId\" AS \"Team__config_tceId\", \"Team__config\".\"canId\" AS \"Team__config_canId\", \"Team__config\".\"pageId\" AS \"Team__config_pageId\", \"Team__config__createdBy\".\"id\" AS \"Team__config__createdBy_id\", \"Team__config__createdBy\".\"email\" AS \"Team__config__createdBy_email\", \"Team__config__createdBy\".\"active\" AS \"Team__config__createdBy_active\", \"Team__config__createdBy\".\"name\" AS \"Team__config__createdBy_name\", \"Team__config__createdBy\".\"firstName\" AS \"Team__config__createdBy_firstName\", \"Team__config__createdBy\".\"lastName\" AS \"Team__config__createdBy_lastName\", \"Team__config__createdBy\".\"profile\" AS \"Team__config__createdBy_profile\", \"Team__config__createdBy\".\"gusUserId\" AS \"Team__config__createdBy_gusUserId\", \"Team__config__createdBy\".\"slackUserId\" AS \"Team__config__createdBy_slackUserId\", \"Team__config__createdBy\".\"createdBy\" AS \"Team__config__createdBy_createdBy\", \"Team__config__createdBy\".\"modifiedBy\" AS \"Team__config__createdBy_modifiedBy\", \"Team__config__createdBy\".\"createdAt\" AS \"Team__config__createdBy_createdAt\", \"Team__config__createdBy\".\"modifiedAt\" AS \"Team__config__createdBy_modifiedAt\", \"Team__config__modifiedBy\".\"id\" AS \"Team__config__modifiedBy_id\", \"Team__config__modifiedBy\".\"email\" AS \"Team__config__modifiedBy_email\", \"Team__config__modifiedBy\".\"active\" AS \"Team__config__modifiedBy_active\", \"Team__config__modifiedBy\".\"name\" AS \"Team__config__modifiedBy_name\", \"Team__config__modifiedBy\".\"firstName\" AS \"Team__config__modifiedBy_firstName\", \"Team__config__modifiedBy\".\"lastName\" AS \"Team__config__modifiedBy_lastName\", \"Team__config__modifiedBy\".\"profile\" AS \"Team__config__modifiedBy_profile\", \"Team__config__modifiedBy\".\"gusUserId\" AS \"Team__config__modifiedBy_gusUserId\", \"Team__config__modifiedBy\".\"slackUserId\" AS \"Team__config__modifiedBy_slackUserId\", \"Team__config__modifiedBy\".\"createdBy\" AS \"Team__config__modifiedBy_createdBy\", \"Team__config__modifiedBy\".\"modifiedBy\" AS \"Team__config__modifiedBy_modifiedBy\", \"Team__config__modifiedBy\".\"createdAt\" AS \"Team__config__modifiedBy_createdAt\", \"Team__config__modifiedBy\".\"modifiedAt\" AS \"Team__config__modifiedBy_modifiedAt\", \"Team__config__comms\".\"id\" AS \"Team__config__comms_id\", \"Team__config__comms\".\"emails\" AS \"Team__config__comms_emails\", \"Team__config__comms\".\"channels\" AS \"Team__config__comms_channels\", \"Team__config__comms\".\"useExtended\" AS \"Team__config__comms_useExtended\", \"Team__config__comms\".\"includeSwimlanes\" AS \"Team__config__comms_includeSwimlanes\", \"Team__config__tce\".\"id\" AS \"Team__config__tce_id\", \"Team__config__tce\".\"emails\" AS \"Team__config__tce_emails\", \"Team__config__tce\".\"channels\" AS \"Team__config__tce_channels\", \"Team__config__tce\".\"useExtended\" AS \"Team__config__tce_useExtended\", \"Team__config__tce\".\"includeSwimlanes\" AS \"Team__config__tce_includeSwimlanes\", \"Team__config__can\".\"id\" AS \"Team__config__can_id\", \"Team__config__can\".\"emails\" AS \"Team__config__can_emails\", \"Team__config__can\".\"channels\" AS \"Team__config__can_channels\", \"Team__config__can\".\"useExtended\" AS \"Team__config__can_useExtended\", \"Team__config__can\".\"includeSwimlanes\" AS \"Team__config__can_includeSwimlanes\", \"Team__config__page\".\"id\" AS \"Team__config__page_id\", \"Team__config__page\".\"services\" AS \"Team__config__page_services\", \"Team__scrumTeam\".\"sfid\" AS \"Team__scrumTeam_sfid\", \"Team__scrumTeam\".\"name\" AS \"Team__scrumTeam_name\", \"Team__scrumTeam\".\"active__c\" AS \"Team__scrumTeam_active__c\", \"Team__scrumTeam\".\"parent_cloud__c\" AS \"Team__scrumTeam_parent_cloud__c\", \"Team__scrumTeam\".\"cloud__c\" AS \"Team__scrumTeam_cloud__c\", \"Team__scrumTeam\".\"createddate\" AS \"Team__scrumTeam_createddate\", \"Team__scrumTeam\".\"product_owner__c\" AS \"Team__scrumTeam_product_owner__c\", \"Team__scrumTeam\".\"pagerduty_escalation_service_url__c\" AS \"Team__scrumTeam_pagerduty_escalation_service_url__c\", \"Team__scrumTeam\".\"engineering_manager__c\" AS \"Team__scrumTeam_engineering_manager__c\", \"Team__scrumTeam\".\"public_slack_channel__c\" AS \"Team__scrumTeam_public_slack_channel__c\", \"Team__scrumTeam\".\"quip_url__c\" AS \"Team__scrumTeam_quip_url__c\", \"Team__scrumTeam\".\"distribution_lists__c\" AS \"Team__scrumTeam_distribution_lists__c\", \"Team__scrumTeam\".\"pagerduty_primary_team_url__c\" AS \"Team__scrumTeam_pagerduty_primary_team_url__c\", \"Team__scrumTeam\".\"scrum_master__c\" AS \"Team__scrumTeam_scrum_master__c\", \"Team__rules\".\"createdAt\" AS \"Team__rules_createdAt\", \"Team__rules\".\"modifiedAt\" AS \"Team__rules_modifiedAt\", 2025-03-14T20:36:23.892327+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] \"Team__rules\".\"id\" AS \"Team__rules_id\", \"Team__rules\".\"name\" AS \"Team__rules_name\", \"Team__rules\".\"description\" AS \"Team__rules_description\", \"Team__rules\".\"active\" AS \"Team__rules_active\", \"Team__rules\".\"conditions\" AS \"Team__rules_conditions\", \"Team__rules\".\"actions\" AS \"Team__rules_actions\", \"Team__rules\".\"type\" AS \"Team__rules_type\", \"Team__rules\".\"createdBy\" AS \"Team__rules_createdBy\", \"Team__rules\".\"modifiedBy\" AS \"Team__rules_modifiedBy\", \"Team__rules\".\"team_id\" AS \"Team__rules_team_id\", \"Team__rules\".\"elevatedUsersConfig_id\" AS \"Team__rules_elevatedUsersConfig_id\", \"Team__rules__createdBy\".\"id\" AS \"Team__rules__createdBy_id\", \"Team__rules__createdBy\".\"email\" AS \"Team__rules__createdBy_email\", \"Team__rules__createdBy\".\"active\" AS \"Team__rules__createdBy_active\", \"Team__rules__createdBy\".\"name\" AS \"Team__rules__createdBy_name\", \"Team__rules__createdBy\".\"firstName\" AS \"Team__rules__createdBy_firstName\", \"Team__rules__createdBy\".\"lastName\" AS \"Team__rules__createdBy_lastName\", \"Team__rules__createdBy\".\"profile\" AS \"Team__rules__createdBy_profile\", \"Team__rules__createdBy\".\"gusUserId\" AS \"Team__rules__createdBy_gusUserId\", \"Team__rules__createdBy\".\"slackUserId\" AS \"Team__rules__createdBy_slackUserId\", \"Team__rules__createdBy\".\"createdBy\" AS \"Team__rules__createdBy_createdBy\", \"Team__rules__createdBy\".\"modifiedBy\" AS \"Team__rules__createdBy_modifiedBy\", \"Team__rules__createdBy\".\"createdAt\" AS \"Team__rules__createdBy_createdAt\", \"Team__rules__createdBy\".\"modifiedAt\" AS \"Team__rules__createdBy_modifiedAt\", \"Team__rules__modifiedBy\".\"id\" AS \"Team__rules__modifiedBy_id\", \"Team__rules__modifiedBy\".\"email\" AS \"Team__rules__modifiedBy_email\", \"Team__rules__modifiedBy\".\"active\" AS \"Team__rules__modifiedBy_active\", \"Team__rules__modifiedBy\".\"name\" AS \"Team__rules__modifiedBy_name\", \"Team__rules__modifiedBy\".\"firstName\" AS \"Team__rules__modifiedBy_firstName\", \"Team__rules__modifiedBy\".\"lastName\" AS \"Team__rules__modifiedBy_lastName\", \"Team__rules__modifiedBy\".\"profile\" AS \"Team__rules__modifiedBy_profile\", \"Team__rules__modifiedBy\".\"gusUserId\" AS \"Team__rules__modifiedBy_gusUserId\", \"Team__rules__modifiedBy\".\"slackUserId\" AS \"Team__rules__modifiedBy_slackUserId\", \"Team__rules__modifiedBy\".\"createdBy\" AS \"Team__rules__modifiedBy_createdBy\", \"Team__rules__modifiedBy\".\"modifiedBy\" AS \"Team__rules__modifiedBy_modifiedBy\", \"Team__rules__modifiedBy\".\"createdAt\" AS \"Team__rules__modifiedBy_createdAt\", \"Team__rules__modifiedBy\".\"modifiedAt\" AS \"Team__rules__modifiedBy_modifiedAt\" FROM \"team\" \"Team\" LEFT JOIN \"user\" \"Team__createdBy\" ON \"Team__createdBy\".\"id\"=\"Team\".\"createdBy\" LEFT JOIN \"user\" \"Team__modifiedBy\" ON \"Team__modifiedBy\".\"id\"=\"Team\".\"modifiedBy\" LEFT JOIN \"team_collaborators_user\" \"Team_Team__collaborators\" ON \"Team_Team__collaborators\".\"teamId\"=\"Team\".\"id\" LEFT JOIN \"user\" \"Team__collaborators\" ON \"Team__collaborators\".\"id\"=\"Team_Team__collaborators\".\"userId\" LEFT JOIN \"base_config\" \"Team__config\" ON \"Team__config\".\"id\"=\"Team\".\"configId\" LEFT JOIN \"user\" \"Team__config__createdBy\" ON \"Team__config__createdBy\".\"id\"=\"Team__config\".\"createdBy\" LEFT JOIN \"user\" \"Team__config__modifiedBy\" ON \"Team__config__modifiedBy\".\"id\"=\"Team__config\".\"modifiedBy\" LEFT JOIN \"comms_config\" \"Team__config__comms\" ON \"Team__config__comms\".\"id\"=\"Team__config\".\"commId\" LEFT JOIN \"comms_config\" \"Team__config__tce\" ON \"Team__config__tce\".\"id\"=\"Team__config\".\"tceId\" LEFT JOIN \"comms_config\" \"Team__config__can\" ON \"Team__config__can\".\"id\"=\"Team__config\".\"canId\" LEFT JOIN \"page_config\" \"Team__config__page\" ON \"Team__config__page\".\"id\"=\"Team__config\".\"pageId\" LEFT JOIN \"salesforce\".\"adm_scrum_team__c\" \"Team__scrumTeam\" ON \"Team__scrumTeam\".\"sfid\"=\"Team\".\"externalId\" LEFT JOIN \"rule\" \"Team__rules\" ON \"Team__rules\".\"team_id\"=\"Team\".\"id\" LEFT JOIN \"user\" \"Team__rules__createdBy\" ON \"Team__rules__createdBy\".\"id\"=\"Team__rules\".\"createdBy\" LEFT JOIN \"user\" \"Team__rules__modifiedBy\" ON \"Team__rules__modifiedBy\".\"id\"=\"Team__rules\".\"modifiedBy\" WHERE (\"Team\".\"id\" = $1)) \"distinctAlias\" ORDER BY \"Team_id\" ASC LIMIT 1","parameters":["undefined"],"driverError":{"type":"DatabaseError","message":"invalid input syntax for type uuid: \"undefined\"","stack":"error: invalid input syntax for type uuid: \"undefined\"\n at /app/node_modules/pg/lib/client.js:526:17\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at PostgresQueryRunner.query (/app/src/driver/postgres/PostgresQueryRunner.ts:249:25)\n at SelectQueryBuilder.loadRawResults (/app/src/query-builder/SelectQueryBuilder.ts:3789:25)\n at SelectQueryBuilder.getRawMany (/app/src/query-builder/SelectQueryBuilder.ts:1626:29)\n at SelectQueryBuilder.executeEntitiesAndRawResults (/app/src/query-builder/SelectQueryBuilder.ts:3457:26)\n at SelectQueryBuilder.getRawAndEntities (/app/src/query-builder/SelectQueryBuilder.ts:1670:29)\n at SelectQueryBuilder.getOne (/app/src/query-builder/SelectQueryBuilder.ts:1697:25)\n at Repository.findTeam (/app/src/repository/team/team.repository.ts:25:18)\n at TeamService.getTeamConfig (/app/src/service/team/team.service.ts:536:18)","length":141,"name":"error","severity":"ERROR","code":"22P02","where":"unnamed portal parameter $1 = '...'","file":"uuid.c","line":"133","routine":"string_to_uuid"},"length":141,"severity":"ERROR","code":"22P02","where":"unnamed portal parameter $1 = '...'","file":"uuid.c","line":"133","routine":"string_to_uuid"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 500, Message : invalid input syntax for type uuid: \"undefined\""} 2025-03-14T20:36:23.892500+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741984583846,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:36:23.892501+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741984583892,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"error_count\",\"data\":{\"time\":44.382205,\"method\":\"GET\",\"path\":\"/api/v1/teams/undefined/config\",\"statusCode\":500}}"} 2025-03-14T20:36:23.893348+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741984583892,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1408,"method":"GET","url":"/api/v1/teams/undefined/config","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":19268},"res":{"statusCode":500,"headers":"***"},"err":{"type":"Error","message":"failed with status code 500","stack":"Error: failed with status code 500\n at ServerResponse.onResFinished (/app/node_modules/pino-http/logger.js:77:38)\n at ServerResponse.emit (node:events:531:35)\n at onFinish (node:_http_outgoing:1027:10)\n at callback (node:internal/streams/writable:764:21)\n at afterWrite (node:internal/streams/writable:708:5)\n at afterWriteTick (node:internal/streams/writable:694:10)\n at processTicksAndRejections (node:internal/process/task_queues:81:21)\n at runNextTicks (node:internal/process/task_queues:64:3)\n at processImmediate (node:internal/timers:454:9)"},"responseTime":44,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request errored"} 2025-03-14T20:37:07.000539+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741984583892,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:37:07.000544+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741984627000,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14702747648,\"uptime\":1804370.38,\"totalMem\":16484151296,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9975370,\"nice\":3740,\"sys\":1455000,\"idle\":1790843820,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11027710,\"nice\":2130,\"sys\":1543880,\"idle\":1789702650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11065110,\"nice\":4210,\"sys\":1514330,\"idle\":1789744190,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11343990,\"nice\":3250,\"sys\":1540970,\"idle\":1788885940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11844660,\"nice\":2590,\"sys\":1518840,\"idle\":1789101000,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11439140,\"nice\":3170,\"sys\":1534090,\"idle\":1789157530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11223560,\"nice\":3950,\"sys\":1526730,\"idle\":1789590160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11035270,\"nice\":3360,\"sys\":1518880,\"idle\":1789676720,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":39,\"num\":9956,\"sum\":58668}}}"} 2025-03-14T20:38:05.812506+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741984685812,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14698217472,\"uptime\":1804429.19,\"totalMem\":16484151296,\"loadavg\":[0.1,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9975570,\"nice\":3740,\"sys\":1455100,\"idle\":1790902270,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11028170,\"nice\":2130,\"sys\":1543920,\"idle\":1789761060,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11065500,\"nice\":4210,\"sys\":1514380,\"idle\":1789802600,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11344150,\"nice\":3250,\"sys\":1541010,\"idle\":1788944410,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11844980,\"nice\":2590,\"sys\":1518880,\"idle\":1789159420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11439360,\"nice\":3170,\"sys\":1534120,\"idle\":1789215980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11224000,\"nice\":3950,\"sys\":1526790,\"idle\":1789648500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11035440,\"nice\":3360,\"sys\":1518940,\"idle\":1789735210,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5999,\"sum\":59628}}}"} 2025-03-14T20:38:05.812577+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741984685812,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:40:05.812480+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741984805812,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14695550976,\"uptime\":1804549.19,\"totalMem\":16484151296,\"loadavg\":[0.1,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9976050,\"nice\":3740,\"sys\":1455190,\"idle\":1791021550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11028780,\"nice\":2130,\"sys\":1543980,\"idle\":1789880070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11066140,\"nice\":4210,\"sys\":1514480,\"idle\":1789921860,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11344530,\"nice\":3250,\"sys\":1541140,\"idle\":1789063670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T20:40:11.685285+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741984811685,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1413,"method":"GET","url":"/api/v1/incidents?impactStartDate=2025-03-13T20%3A40%3A11.402438621Z&pageSize=100","query":{"impactStartDate":"2025-03-13T20:40:11.402438621Z","pageSize":"100"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":17356},"res":{"statusCode":200,"headers":"***"},"responseTime":52,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T20:40:14.889041+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741984812789,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:40:14.889062+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] 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app[web.2] {"level":30,"time":1741985167000,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:47:07.000511+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985227000,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14693408768,\"uptime\":1804970.38,\"totalMem\":16484151296,\"loadavg\":[0.01,0.16,0.11],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9978420,\"nice\":3740,\"sys\":1455480,\"idle\":1791439780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14685679616,\"uptime\":1805090.38,\"totalMem\":16484151296,\"loadavg\":[0.06,0.13,0.09],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9979200,\"nice\":3740,\"sys\":1455580,\"idle\":1791558810,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11031230,\"nice\":2130,\"sys\":1544290,\"idle\":1790417360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11068260,\"nice\":4210,\"sys\":1514880,\"idle\":1790459830,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11347120,\"nice\":3250,\"sys\":1541510,\"idle\":1789601310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11847720,\"nice\":2590,\"sys\":1519440,\"idle\":1789816790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11442950,\"nice\":3170,\"sys\":1534670,\"idle\":1789872130,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11228030,\"nice\":3950,\"sys\":1527340,\"idle\":1790304520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11039610,\"nice\":3360,\"sys\":1519520,\"idle\":1790391260,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":8145,\"sum\":58768}}}"} 2025-03-14T20:50:05.812480+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985405812,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14702829568,\"uptime\":1805149.19,\"totalMem\":16484151296,\"loadavg\":[0.02,0.1,0.09],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9979350,\"nice\":3740,\"sys\":1455620,\"idle\":1791617320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11031570,\"nice\":2130,\"sys\":1544330,\"idle\":1790475760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11068660,\"nice\":4210,\"sys\":1514910,\"idle\":1790518300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11347410,\"nice\":3250,\"sys\":1541570,\"idle\":1789659610,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11847930,\"nice\":2590,\"sys\":1519490,\"idle\":1789875320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11443170,\"nice\":3170,\"sys\":1534720,\"idle\":1789930570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11228220,\"nice\":3950,\"sys\":1527400,\"idle\":1790362930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11040260,\"nice\":3360,\"sys\":1519560,\"idle\":1790449600,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":5992,\"sum\":59635}}}"} 2025-03-14T20:50:05.812542+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741985405812,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:50:23.504283+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741985423270,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:50:23.504286+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985423504,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T20:50:23.504444+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985423504,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:23.506247+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985423506,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 - []"} 2025-03-14T20:50:23.506373+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985423506,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:23.507523+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985423507,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 - []"} 2025-03-14T20:50:23.612812+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985423612,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:23.612920+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985423612,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:23.614136+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985423613,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 - []"} 2025-03-14T20:50:23.615614+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985423615,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:23.616705+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985423616,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 - []"} 2025-03-14T20:50:23.620356+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985423620,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":149.056917,\"method\":\"GET\",\"path\":\"/api/v1/incidents/81b17238-6dd4-414e-bba3-cc7afa048f95?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":304}}"} 2025-03-14T20:50:23.620795+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741985423620,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1423,"method":"GET","url":"/api/v1/incidents/81b17238-6dd4-414e-bba3-cc7afa048f95?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13962},"res":{"statusCode":304,"headers":"***"},"responseTime":149,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T20:50:25.853450+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985425853,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:25.853616+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741985425489,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:50:25.853616+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741985425853,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-created' for consumer group='icc-rest-audit'"} 2025-03-14T20:50:25.853646+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985425853,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:50:25.845Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-81b17238-6dd4-414e-bba3-cc7afa048f95\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T20:50:22.286Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T20:50:22.286Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"id\":\"3a19c488-3840-412c-9af4-73b85c25659e\",\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\",\"isManaged\":true,\"createdBy\":\"Jason Harrison\",\"modifiedBy\":\"Jason Harrison\",\"createdAt\":\"2025-03-14T20:50:25.490Z\",\"modifiedAt\":\"2025-03-14T20:50:25.490Z\"},\"changes\":{\"bridge\":[null,{\"createdAt\":\"2025-03-14T20:50:25.490Z\",\"modifiedAt\":\"2025-03-14T20:50:25.490Z\",\"id\":\"3a19c488-3840-412c-9af4-73b85c25659e\",\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\",\"isManaged\":true,\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"folderId\":null}]}}"} 2025-03-14T20:50:25.853647+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985425853,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-created\"}}"} 2025-03-14T20:50:25.853678+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985425853,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-created\"}}"} 2025-03-14T20:50:25.853838+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985425853,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-bridge-created event received"} 2025-03-14T20:50:25.853916+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985425853,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-bridge-created schema, filtered out"} 2025-03-14T20:50:36.057674+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985436057,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:36.057946+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741985429597,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:50:36.057946+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741985436057,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-rest-audit'"} 2025-03-14T20:50:36.058022+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985436057,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:50:35.911Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T20:50:22.286Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T20:50:22.286Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"modifiedAt\":\"2025-03-14T20:50:22.286Z\",\"createdBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"modifiedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"id\":\"97f1bcf1-d172-4097-a262-e9287c02ed4d\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T20:50:29.297Z\",\"usdResources\":[]},\"changes\":{\"status\":[\"New\",\"InProgress\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"modifiedAt\":\"2025-03-14T20:50:22.286Z\",\"createdBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"modifiedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"id\":\"97f1bcf1-d172-4097-a262-e9287c02ed4d\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"externalGusId\":null}]},\"engagedAt\":[\"\",\"2025-03-14T20:50:35.745Z\"]},\"requestId\":\"c3ffa0bc-9b07-688e-4701-a68aab7dc401\",\"client\":\"icc-slack-app\"}"} 2025-03-14T20:50:36.058022+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985436057,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T20:50:36.058050+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985436058,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T20:50:36.058252+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985436058,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-incident-updated event received"} 2025-03-14T20:50:36.058341+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985436058,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-incident-updated schema, filtered out"} 2025-03-14T20:50:36.098683+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741985436058,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:50:36.098684+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985436098,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":5.047874,\"method\":\"GET\",\"path\":\"/api/v1/users/slack/U066V549B7E\",\"statusCode\":200}}"} 2025-03-14T20:50:36.099185+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741985436098,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1424,"method":"GET","url":"/api/v1/users/slack/U066V549B7E","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":12444},"res":{"statusCode":200,"headers":"***"},"responseTime":5,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T20:50:54.821537+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985454821,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:54.821615+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985442733,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T20:50:54.821615+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741985454821,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-rest-audit'"} 2025-03-14T20:50:54.821621+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985454821,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:50:54.768Z\",\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\"},\"eventObj\":{\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"reminderId\":\"167572f0-db59-4c1e-9a40-f9383d5fe791\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"}},\"client\":\"icc-rest\"}"} 2025-03-14T20:50:54.821624+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985454821,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T20:50:54.821694+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985454821,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T20:50:54.821938+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985454821,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: bullmq-job-completed event received"} 2025-03-14T20:50:54.822053+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985454821,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route bullmq-job-completed schema, filtered out"} 2025-03-14T20:50:54.909522+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985454909,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:54.909631+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741985454821,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:50:54.909632+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741985454909,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-rest-audit'"} 2025-03-14T20:50:54.909636+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985454909,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:50:54.858Z\",\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\"},\"eventObj\":{\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"reminderId\":\"167572f0-db59-4c1e-9a40-f9383d5fe791\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"reminderData\":{\"id\":\"167572f0-db59-4c1e-9a40-f9383d5fe791\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T20:50:24.762Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HYEA8CGL\"}}"} 2025-03-14T20:50:54.909659+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985454909,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T20:50:54.909691+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985454909,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T20:50:54.909891+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985454909,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-reminder-triggered event received"} 2025-03-14T20:50:54.919620+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741985454909,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:50:54.919622+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985454919,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":" Handle process event icc-reminder-triggered in ReminderEventProcessor for payload : {\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"reminderId\":\"167572f0-db59-4c1e-9a40-f9383d5fe791\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"reminderData\":{\"id\":\"167572f0-db59-4c1e-9a40-f9383d5fe791\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T20:50:24.762Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HYEA8CGL\"}"} 2025-03-14T20:50:54.919624+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985454919,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Reminder triggered for incident 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:54.919625+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985454919,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Adding reminder event for 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:54.951624+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985454919,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T20:50:54.951625+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985454951,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T20:50:54.951868+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985454951,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:54.953956+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985454953,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 - []"} 2025-03-14T20:50:54.954138+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985454953,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:54.955147+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985454954,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 - []"} 2025-03-14T20:50:55.062436+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985455062,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:55.062561+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985455062,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:55.063908+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985455063,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 - []"} 2025-03-14T20:50:55.065176+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985455064,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:55.066572+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985455066,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 - []"} 2025-03-14T20:51:07.000517+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741985466612,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:51:07.000523+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985467000,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14697418752,\"uptime\":1805210.38,\"totalMem\":16484151296,\"loadavg\":[0.01,0.08,0.08],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9979820,\"nice\":3740,\"sys\":1455680,\"idle\":1791677900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11031950,\"nice\":2130,\"sys\":1544410,\"idle\":1790536390,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11068880,\"nice\":4210,\"sys\":1514950,\"idle\":1790579060,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11347650,\"nice\":3250,\"sys\":1541640,\"idle\":1789720410,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11848170,\"nice\":2590,\"sys\":1519560,\"idle\":1789936170,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11443460,\"nice\":3170,\"sys\":1534760,\"idle\":1789991360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11228590,\"nice\":3950,\"sys\":1527470,\"idle\":1790423650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11040670,\"nice\":3360,\"sys\":1519620,\"idle\":1790510220,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":9247,\"sum\":58689}}}"} 2025-03-14T20:52:07.000503+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741985467000,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T20:52:07.000508+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985527000,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14700044288,\"uptime\":1805270.38,\"totalMem\":16484151296,\"loadavg\":[0.15,0.1,0.09],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9980130,\"nice\":3740,\"sys\":1455730,\"idle\":1791737520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11032150,\"nice\":2130,\"sys\":1544460,\"idle\":1790595940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11069070,\"nice\":4210,\"sys\":1515000,\"idle\":1790638640,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11347830,\"nice\":3250,\"sys\":1541710,\"idle\":1789780070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11848360,\"nice\":2590,\"sys\":1519590,\"idle\":1789995870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11443710,\"nice\":3170,\"sys\":1534800,\"idle\":1790050950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11228830,\"nice\":3950,\"sys\":1527570,\"idle\":1790483300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11040880,\"nice\":3360,\"sys\":1519650,\"idle\":1790569770,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":8148,\"sum\":58797}}}"} 2025-03-14T20:53:05.812477+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985585812,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14698442752,\"uptime\":1805329.19,\"totalMem\":16484151296,\"loadavg\":[0.05,0.08,0.08],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9980400,\"nice\":3740,\"sys\":1455770,\"idle\":1791796010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11032370,\"nice\":2130,\"sys\":1544490,\"idle\":1790654410,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11069550,\"nice\":4210,\"sys\":1515050,\"idle\":1790697030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11348030,\"nice\":3250,\"sys\":1541760,\"idle\":1789838520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11848810,\"nice\":2590,\"sys\":1519630,\"idle\":1790054320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11444170,\"nice\":3170,\"sys\":1534900,\"idle\":1790109310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1741985631222,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Redis client ready"} 2025-03-14T20:55:05.812482+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741985705812,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14691438592,\"uptime\":1805449.19,\"totalMem\":16484151296,\"loadavg\":[0,0.05,0.07],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9981170,\"nice\":3740,\"sys\":1455870,\"idle\":1791915150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11033200,\"nice\":2130,\"sys\":1544580,\"idle\":1790773530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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(src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-gus-response event received"} 2025-03-14T21:03:24.607160+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741986204606,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:03:24.607161+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741986204607,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T21:03:24.639773+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741986204639,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T21:03:24.641738+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741986204641,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 - []"} 2025-03-14T21:03:24.641914+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741986204641,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T21:03:24.642936+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741986204642,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 - []"} 2025-03-14T21:03:24.749717+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741986204749,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T21:03:24.749893+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741986204749,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T21:03:24.751024+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741986204750,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 - []"} 2025-03-14T21:03:24.752391+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741986204752,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T21:03:24.753394+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741986204753,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 - []"} 2025-03-14T21:04:07.000516+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741986209225,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:04:07.000521+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741986247000,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14695071744,\"uptime\":1805990.38,\"totalMem\":16484151296,\"loadavg\":[0.04,0.07,0.07],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14688833536,\"uptime\":1806229.19,\"totalMem\":16484151296,\"loadavg\":[0.01,0.05,0.06],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9984970,\"nice\":3740,\"sys\":1456440,\"idle\":1792689590,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11036320,\"nice\":2130,\"sys\":1545380,\"idle\":1791548930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11074010,\"nice\":4210,\"sys\":1515570,\"idle\":1791591210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11352770,\"nice\":3250,\"sys\":1542270,\"idle\":1790732350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T21:08:54.281052+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741986534280,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T21:08:54.281954+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741986534281,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Redis client ready"} 2025-03-14T21:09:48.734376+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741986547000,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:09:48.734380+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741986588734,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":16.561723999999998,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":304}}"} 2025-03-14T21:09:48.734871+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741986588734,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1456,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":18690},"res":{"statusCode":304,"headers":"***"},"responseTime":16,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T21:10:07.000554+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741986599850,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:10:07.000559+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741986607000,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14647898112,\"uptime\":1806350.38,\"totalMem\":16484151296,\"loadavg\":[0,0.03,0.05],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9985540,\"nice\":3740,\"sys\":1456560,\"idle\":1792809930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11036880,\"nice\":2130,\"sys\":1545460,\"idle\":1791669320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11074540,\"nice\":4210,\"sys\":1515670,\"idle\":1791711630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11353450,\"nice\":3250,\"sys\":1542370,\"idle\":1790852560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11852390,\"nice\":2590,\"sys\":1520400,\"idle\":1791069980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11448820,\"nice\":3170,\"sys\":1535850,\"idle\":1791123680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11233400,\"nice\":3950,\"sys\":1528390,\"idle\":1791556700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11047400,\"nice\":3360,\"sys\":1520580,\"idle\":1791641010,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":120,\"num\":8155,\"sum\":58758}}}"} 2025-03-14T21:10:35.211168+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741986634227,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:10:35.211171+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741986635211,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Rule engine consumer received kafka message with key: e6a34303-ce77-4541-b86d-01d124c389ec"} 2025-03-14T21:10:35.211255+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741986635211,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rule-engine'"} 2025-03-14T21:10:35.211257+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741986635211,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:10:35.162Z\",\"user\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"name\":\"Yiyuan Xing\",\"email\":\"yxing@salesforce.com\"},\"incident\":{\"id\":\"e6a34303-ce77-4541-b86d-01d124c389ec\",\"slackChannel\":{\"id\":\"C08HSER3XJR\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtvFnYAJ\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T21:10:35.162Z\",\"recordId\":\"500EE00001TtvFnYAJ\",\"incidentId\":\"e6a34303-ce77-4541-b86d-01d124c389ec\",\"caseNumber\":\"73031797\"},\"changes\":{}}"} 2025-03-14T21:10:35.211260+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741986635211,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T21:10:35.211296+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741986635211,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T21:10:35.211551+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741986635211,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:22:14)","msg":"Rule Engine Consumer: icc-gus-response event received"} 2025-03-14T21:10:35.211638+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741986635211,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:30:18)","msg":"Impossible to route icc-gus-response schema, filtered out"} 2025-03-14T21:11:16.397993+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741986667000,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:11:16.397997+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741986676397,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":22.00285,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":304}}"} 2025-03-14T21:11:16.398462+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741986676398,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1463,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":18810},"res":{"statusCode":304,"headers":"***"},"responseTime":22,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T21:11:16.588879+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741986676397,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:11:16.588881+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741986676588,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T21:11:16.589438+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741986676588,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 8d5a08e2-7950-4e40-8e90-e2adbcc7dc7e"} 2025-03-14T21:11:16.591210+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741986676590,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 8d5a08e2-7950-4e40-8e90-e2adbcc7dc7e - [{\"createdAt\":\"2025-03-13T19:42:45.541Z\",\"modifiedAt\":\"2025-03-13T19:42:45.541Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"513b9d25-4ed8-44fa-8fd5-3cdcc35adc23\",\"prbNumber\":\"PRB-0027091\",\"incidentId\":\"8d5a08e2-7950-4e40-8e90-e2adbcc7dc7e\",\"valid\":true,\"sfid\":\"a4QEE00000067Ev2AI\"}]"} 2025-03-14T21:11:16.591398+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741986676591,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 8d5a08e2-7950-4e40-8e90-e2adbcc7dc7e"} 2025-03-14T21:11:16.592575+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741986676592,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 8d5a08e2-7950-4e40-8e90-e2adbcc7dc7e - []"} 2025-03-14T21:12:00.667597+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741986700160,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:12:00.667602+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741986720667,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': 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{"level":30,"time":1741987025812,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:18:00.526181+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741987027000,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:18:00.526185+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741987080526,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.9947999999999999,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-14T21:18:00.526878+00:00 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{"level":30,"time":1741987205812,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:21:07.000504+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741987207000,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:21:07.000510+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741987267000,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14699388928,\"uptime\":1807010.38,\"totalMem\":16484151296,\"loadavg\":[0.08,0.06,0.04],\"cpus\":[{\"model\":\"Intel(R) 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{\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14701522944,\"uptime\":1808870.38,\"totalMem\":16484151296,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9998190,\"nice\":3740,\"sys\":1458580,\"idle\":1795312690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11049580,\"nice\":2130,\"sys\":1547450,\"idle\":1794172440,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11086610,\"nice\":4210,\"sys\":1517880,\"idle\":1794215300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11365550,\"nice\":3250,\"sys\":1544370,\"idle\":1793356060,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14701703168,\"uptime\":1808929.19,\"totalMem\":16484151296,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":9998310,\"nice\":3740,\"sys\":1458620,\"idle\":1795371200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11049820,\"nice\":2130,\"sys\":1547480,\"idle\":1794230890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11086820,\"nice\":4210,\"sys\":1517910,\"idle\":1794273670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11365900,\"nice\":3250,\"sys\":1544400,\"idle\":1793414490,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11864590,\"nice\":2590,\"sys\":1522510,\"idle\":1793632320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11463530,\"nice\":3170,\"sys\":1537970,\"idle\":1793682000,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11247490,\"nice\":3950,\"sys\":1530510,\"idle\":1794117410,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11061290,\"nice\":3360,\"sys\":1522760,\"idle\":1794200590,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":5990,\"sum\":59634}}}"} 2025-03-14T21:53:05.812564+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741989185812,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:53:56.607602+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989236607,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:56.607842+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741989226830,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:53:56.607843+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741989236607,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-without-slack-channel' for consumer group='icc-rest-audit'"} 2025-03-14T21:53:56.607881+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989236607,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:53:56.438Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"modifiedAt\":\"2025-03-14T21:53:56.250Z\",\"createdBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"modifiedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"id\":\"aae15a30-8b5d-4f91-bbc6-9637387d12f7\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"WEDRT71DH\",\"WF714LNAX\",\"WJS3G6EBX\",\"U01HEMYGTHV\",\"WECLHD39D\",\"U02RRQX4YJD\",\"U023NM6PSCT\",\"U023GGJ2Z8V\",\"U031ZE9UALW\",\"U01G4M15KLM\",\"U03TAJHAL3Z\",\"U03J3L4RZ17\",\"WPZK4F47R\",\"U027AFZ12HX\",\"U026R4V64QN\",\"U033QFZ8H9N\",\"U02TJJJ7CGP\",\"U068K6DFGR1\",\"U06CN25T8J1\",\"U068WT1V3U1\",\"WAWUYP5QR\"],\"channels\":[\"C0354P2TR5H\"],\"inviteBots\":[]},\"eventObj\":{\"isPrivateChannel\":false},\"requestId\":\"88953d78-891d-77b7-7ab3-596c25a39811\",\"client\":\"icc-slack-app\"}"} 2025-03-14T21:53:56.607907+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989236607,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"} 2025-03-14T21:53:56.607931+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989236607,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"} 2025-03-14T21:53:56.608174+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989236607,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-incident-created-without-slack-channel event received"} 2025-03-14T21:53:56.608313+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989236608,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-incident-created-without-slack-channel schema, filtered out"} 2025-03-14T21:53:59.334320+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989239334,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:59.334432+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741989238693,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:53:59.334433+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741989239334,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-generated' for consumer group='icc-rest-audit'"} 2025-03-14T21:53:59.334455+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989239334,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:53:59.325Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"https://meet.google.com/yxx-ntis-wqv\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-662-426-8416, pin: 587189346; \\nFind numbers in more regions on https://tel.meet/yxx-ntis-wqv?pin=1317710148628, pin: 1317710148628\\n\",\"isManaged\":true},\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"}}"} 2025-03-14T21:53:59.334480+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989239334,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-generated\"}}"} 2025-03-14T21:53:59.334508+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989239334,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-generated\"}}"} 2025-03-14T21:53:59.334751+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989239334,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-bridge-generated event received"} 2025-03-14T21:53:59.334856+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989239334,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-bridge-generated schema, filtered out"} 2025-03-14T21:54:03.205398+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989243205,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:03.205442+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989242956,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T21:54:03.205442+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741989243205,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-renamed' for consumer group='icc-rest-audit'"} 2025-03-14T21:54:03.205449+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989243205,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:54:03.156Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\"},\"eventObj\":{\"createdAt\":\"2025-03-14T21:53:58.332Z\",\"modifiedAt\":\"2025-03-14T21:54:02.930Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"C08HYLPF5HS\",\"name\":\"icc-73035004\"}}"} 2025-03-14T21:54:03.205477+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989243205,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T21:54:03.205507+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989243205,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T21:54:03.205696+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989243205,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-slack-channel-renamed event received"} 2025-03-14T21:54:03.205820+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989243205,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-slack-channel-renamed schema, filtered out"} 2025-03-14T21:54:07.168438+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741989247138,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:54:07.168441+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989247168,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T21:54:07.181339+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989247181,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:07.182326+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989247182,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:54:07.182444+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989247182,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:07.183370+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989247183,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:54:07.187595+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989247187,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:07.187705+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989247187,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:07.188982+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989247188,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:54:07.190375+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989247190,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":54.100446999999996,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08HYLPF5HS\",\"statusCode\":200}}"} 2025-03-14T21:54:07.190834+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741989247190,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1507,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08HYLPF5HS","query":{"slackChannelId":"C08HYLPF5HS"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13680},"res":{"statusCode":200,"headers":"***"},"responseTime":54,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T21:54:07.346561+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741989247190,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:54:07.346563+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989247346,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":7.4462079999999995,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T21:54:07.346952+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741989247346,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1508,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13680},"res":{"statusCode":200,"headers":"***"},"responseTime":7,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T21:54:07.351693+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741989247346,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:54:07.351694+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989247351,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":3.1216399999999997,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T21:54:07.352225+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741989247351,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1509,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13680},"res":{"statusCode":200,"headers":"***"},"responseTime":3,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T21:54:07.380529+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741989247351,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:54:07.380530+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989247380,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T21:54:07.390170+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989247389,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:07.391183+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989247390,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:54:07.391303+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989247391,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:07.392391+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989247392,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:54:07.396109+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989247395,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:07.396242+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989247396,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:07.397263+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989247397,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:54:07.398400+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989247398,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":44.286904,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08HYLPF5HS\",\"statusCode\":200}}"} 2025-03-14T21:54:07.398776+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741989247398,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1510,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08HYLPF5HS","query":{"slackChannelId":"C08HYLPF5HS"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13680},"res":{"statusCode":200,"headers":"***"},"responseTime":44,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T21:54:28.757569+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989268757,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:28.757671+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741989248313,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:54:28.757673+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741989268757,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-rest-audit'"} 2025-03-14T21:54:28.757674+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989268757,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:54:28.707Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\"},\"eventObj\":{\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"reminderId\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"}},\"client\":\"icc-rest\"}"} 2025-03-14T21:54:28.757679+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989268757,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T21:54:28.757704+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989268757,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T21:54:28.757943+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989268757,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: bullmq-job-completed event received"} 2025-03-14T21:54:28.758052+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989268757,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route bullmq-job-completed schema, filtered out"} 2025-03-14T21:54:28.841550+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989268841,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:28.841657+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741989268757,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:54:28.841657+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741989268841,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-rest-audit'"} 2025-03-14T21:54:28.841678+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989268841,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:54:28.792Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\"},\"eventObj\":{\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"reminderId\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"reminderData\":{\"id\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T21:53:58.700Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HYLPF5HS\"}}"} 2025-03-14T21:54:28.841699+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989268841,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T21:54:28.841724+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989268841,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T21:54:28.841908+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989268841,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-reminder-triggered event received"} 2025-03-14T21:54:28.851131+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741989268841,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:54:28.851132+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989268851,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":" Handle process event icc-reminder-triggered in ReminderEventProcessor for payload : {\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"reminderId\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"reminderData\":{\"id\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T21:53:58.700Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HYLPF5HS\"}"} 2025-03-14T21:54:28.851133+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989268851,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Reminder triggered for incident b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:28.851134+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989268851,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Adding reminder event for b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:28.883463+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989268851,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T21:54:28.883464+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989268883,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T21:54:28.883803+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989268883,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:28.885933+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989268885,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:54:28.886093+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989268885,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:28.887165+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989268886,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:54:28.994041+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989268993,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:28.994175+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989268994,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:28.995475+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989268995,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:54:28.996760+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989268996,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:28.997751+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989268997,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-14T21:55:12.345548+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989312345,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:55:12.345708+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741989307004,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:55:12.345709+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741989312345,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-ignored' for consumer group='icc-rest-audit'"} 2025-03-14T21:55:12.345743+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989312345,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:55:12.096Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\"},\"eventObj\":{\"id\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"type\":\"REMINDER\",\"active\":true,\"ignored\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"completed\":true,\"ignoredAt\":\"2025-03-14T21:55:11.937Z\",\"ignoredBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T21:53:58.700Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true,\"reminderId\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"slackChannelId\":\"C08HYLPF5HS\"},\"requestId\":\"b0b8a434-7196-ab99-8a64-b35b364007fe\",\"client\":\"icc-slack-app\"}"} 2025-03-14T21:55:12.345744+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989312345,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-ignored\"}}"} 2025-03-14T21:55:12.345790+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989312345,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-ignored\"}}"} 2025-03-14T21:55:12.346026+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989312345,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-reminder-ignored event received"} 2025-03-14T21:55:12.346134+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741989312346,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-reminder-ignored schema, filtered out"} 2025-03-14T21:56:59.144838+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741989367004,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T21:56:59.144842+00:00 49573026-e813-4049-90c3-86218ed32b06 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2025-03-14T22:07:34.819554+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741990054819,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":497.463885,\"method\":\"GET\",\"path\":\"/api/v1/scrumTeams/membership/005B0000005ccSDIAY\",\"statusCode\":304}}"} 2025-03-14T22:07:34.820635+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741990054820,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1539,"method":"GET","url":"/api/v1/scrumTeams/membership/005B0000005ccSDIAY","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":44654},"res":{"statusCode":304,"headers":"***"},"responseTime":498,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request 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{"level":30,"time":1741990145812,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:11:05.812476+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741990265812,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14695157760,\"uptime\":1810009.19,\"totalMem\":16484151296,\"loadavg\":[0.1,0.05,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10003560,\"nice\":3740,\"sys\":1459340,\"idle\":1796444360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T22:14:25.142407+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741990465142,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:14:25.142673+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741990465142,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:14:25.144938+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741990465144,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:14:25.145466+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741990465144,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:14:25.147184+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741990465146,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:15:02.025302+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741990482748,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 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{"level":30,"time":1741990807008,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:20:12.642385+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741990812642,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:20:12.642594+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741990812642,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId a54dc204-f63b-436a-8a3e-451fa19e11a4"} 2025-03-14T22:20:12.644266+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] 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2025-03-14T22:20:12.753490+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741990812753,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId a54dc204-f63b-436a-8a3e-451fa19e11a4"} 2025-03-14T22:20:12.753643+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741990812753,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId a54dc204-f63b-436a-8a3e-451fa19e11a4"} 2025-03-14T22:20:12.755031+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] 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2025-03-14T22:22:05.812479+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741990925812,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14693715968,\"uptime\":1810669.19,\"totalMem\":16484151296,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10006670,\"nice\":3740,\"sys\":1459900,\"idle\":1797100220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11059330,\"nice\":2130,\"sys\":1548830,\"idle\":1795958820,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11096260,\"nice\":4210,\"sys\":1519090,\"idle\":1796001690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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2025-03-14T22:28:43.128681+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991323092,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:43.128683+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991323128,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:28:43.143014+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991323142,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:43.144319+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] 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(src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:43.150289+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991323150,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:43.150480+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991323150,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:43.152151+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991323151,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:43.153910+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991323153,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":59.549982,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08J51MFR5X\",\"statusCode\":200}}"} 2025-03-14T22:28:43.154406+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991323154,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1578,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08J51MFR5X","query":{"slackChannelId":"C08J51MFR5X"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13608},"res":{"statusCode":200,"headers":"***"},"responseTime":60,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:43.188632+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991323153,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:43.188633+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991323188,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":7.254639999999999,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T22:28:43.189028+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991323188,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1579,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13608},"res":{"statusCode":200,"headers":"***"},"responseTime":7,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:43.192886+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991323188,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:43.192886+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991323192,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":2.413862,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T22:28:43.193334+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991323193,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1580,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13608},"res":{"statusCode":200,"headers":"***"},"responseTime":3,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:43.220181+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991323192,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:43.220181+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991323220,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:28:43.230327+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991323230,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:43.231386+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991323231,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:43.231533+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991323231,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:43.232609+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991323232,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:43.236357+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991323236,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:43.236467+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991323236,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:43.237509+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991323237,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:43.238623+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991323238,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":43.921845,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08J51MFR5X\",\"statusCode\":200}}"} 2025-03-14T22:28:43.239057+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991323238,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1581,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08J51MFR5X","query":{"slackChannelId":"C08J51MFR5X"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13608},"res":{"statusCode":200,"headers":"***"},"responseTime":44,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:43.633678+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741991323633,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest","stack":"HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest"} 2025-03-14T22:28:43.633855+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991323473,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:43.633856+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991323633,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":11.645282,\"method\":\"GET\",\"path\":\"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest\",\"statusCode\":204}}"} 2025-03-14T22:28:43.634221+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991323634,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1587,"method":"GET","url":"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13608},"res":{"statusCode":204,"headers":"***"},"responseTime":12,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:44.811223+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741991324810,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest","stack":"HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest"} 2025-03-14T22:28:44.811382+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991324753,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:44.811383+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991324811,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":9.269245999999999,\"method\":\"GET\",\"path\":\"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest\",\"statusCode\":204}}"} 2025-03-14T22:28:44.811779+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991324811,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1595,"method":"GET","url":"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":204,"headers":"***"},"responseTime":9,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:44.895313+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991324811,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:44.895314+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991324895,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":7.52926,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T22:28:44.895758+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991324895,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1596,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":200,"headers":"***"},"responseTime":8,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:44.900236+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991324895,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:44.900237+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991324900,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":2.6024849999999997,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T22:28:44.900644+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991324900,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1597,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":200,"headers":"***"},"responseTime":3,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 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2025-03-14T22:28:46.394322+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991326394,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":3.9854619999999996,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T22:28:46.394697+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991326394,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1608,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":200,"headers":"***"},"responseTime":4,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:46.421602+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991326394,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:46.421603+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991326421,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:28:46.431338+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991326431,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:46.432342+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991326432,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:46.432488+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991326432,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:46.433412+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991326433,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:46.437299+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991326437,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:46.437430+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991326437,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:46.438578+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991326438,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:46.439637+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991326439,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":43.534711,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08J51MFR5X\",\"statusCode\":200}}"} 2025-03-14T22:28:46.440034+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991326439,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1609,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08J51MFR5X","query":{"slackChannelId":"C08J51MFR5X"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":200,"headers":"***"},"responseTime":43,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:46.511698+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741991326511,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest","stack":"HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest"} 2025-03-14T22:28:46.511857+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991326439,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:46.511858+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991326511,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":9.388332,\"method\":\"GET\",\"path\":\"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest\",\"statusCode\":204}}"} 2025-03-14T22:28:46.512242+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991326512,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1610,"method":"GET","url":"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":204,"headers":"***"},"responseTime":10,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:46.828522+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991326795,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:46.828525+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991326828,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:28:46.838532+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991326838,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:46.839665+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991326839,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:46.839828+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991326839,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:46.841041+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991326840,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:46.845085+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991326844,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:46.845246+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991326845,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:46.846476+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991326846,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:46.847818+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991326847,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":49.511342,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08J51MFR5X\",\"statusCode\":200}}"} 2025-03-14T22:28:46.848325+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991326848,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1614,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08J51MFR5X","query":{"slackChannelId":"C08J51MFR5X"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":200,"headers":"***"},"responseTime":50,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:46.999740+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741991326999,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest","stack":"HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest"} 2025-03-14T22:28:46.999926+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991326847,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:46.999927+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991326999,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":10.188537,\"method\":\"GET\",\"path\":\"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest\",\"statusCode\":204}}"} 2025-03-14T22:28:47.000341+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991327000,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1615,"method":"GET","url":"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":204,"headers":"***"},"responseTime":11,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:47.635833+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991327580,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:47.635837+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991327635,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":3.573979,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T22:28:47.636288+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991327636,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1623,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13608},"res":{"statusCode":200,"headers":"***"},"responseTime":4,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:47.639994+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991327635,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:47.639994+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991327639,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":2.457999,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T22:28:47.640475+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991327640,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1624,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13608},"res":{"statusCode":200,"headers":"***"},"responseTime":3,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:47.654516+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741991327654,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest","stack":"HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest"} 2025-03-14T22:28:47.654691+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991327639,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:47.654691+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991327654,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":11.186161,\"method\":\"GET\",\"path\":\"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest\",\"statusCode\":204}}"} 2025-03-14T22:28:47.655031+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991327654,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1626,"method":"GET","url":"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":204,"headers":"***"},"responseTime":11,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:47.667833+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991327654,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:47.667834+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991327667,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:28:47.677461+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991327677,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:47.678422+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991327678,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:47.678553+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991327678,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:47.679479+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991327679,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:47.683206+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991327683,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:47.683332+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991327683,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:47.684491+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991327684,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:47.685564+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991327685,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":43.541351999999996,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08J51MFR5X\",\"statusCode\":200}}"} 2025-03-14T22:28:47.685988+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991327685,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1625,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08J51MFR5X","query":{"slackChannelId":"C08J51MFR5X"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13608},"res":{"statusCode":200,"headers":"***"},"responseTime":43,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:47.856373+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741991327856,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest","stack":"HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest"} 2025-03-14T22:28:47.856540+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991327685,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:47.856541+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991327856,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":9.232437,\"method\":\"GET\",\"path\":\"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest\",\"statusCode\":204}}"} 2025-03-14T22:28:47.856903+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991327856,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1627,"method":"GET","url":"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13608},"res":{"statusCode":204,"headers":"***"},"responseTime":9,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:47.862408+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991327856,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:47.862409+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991327862,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":7.511476999999999,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T22:28:47.862788+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991327862,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1628,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":200,"headers":"***"},"responseTime":7,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:47.867872+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991327862,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:47.867873+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991327867,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":3.4463939999999997,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T22:28:47.868292+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991327868,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1629,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":200,"headers":"***"},"responseTime":4,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:48.660990+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991328091,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:48.660994+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991328660,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":3.323585,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T22:28:48.661488+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991328661,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1636,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13608},"res":{"statusCode":200,"headers":"***"},"responseTime":4,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:48.665210+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991328660,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:48.665211+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991328665,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":2.465496,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T22:28:48.665656+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991328665,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1637,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13608},"res":{"statusCode":200,"headers":"***"},"responseTime":3,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:48.691851+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991328665,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:48.691851+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991328691,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:28:48.701413+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991328701,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:48.702380+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991328702,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:48.702521+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991328702,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:48.703430+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991328703,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:48.707063+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991328706,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:48.707201+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991328707,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:48.708208+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991328708,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:48.709283+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991328709,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":42.283536,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08J51MFR5X\",\"statusCode\":200}}"} 2025-03-14T22:28:48.709736+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991328709,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1638,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08J51MFR5X","query":{"slackChannelId":"C08J51MFR5X"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13608},"res":{"statusCode":200,"headers":"***"},"responseTime":42,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:48.871742+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741991328871,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest","stack":"HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest"} 2025-03-14T22:28:48.871910+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991328709,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:48.871910+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991328871,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":11.439396,\"method\":\"GET\",\"path\":\"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest\",\"statusCode\":204}}"} 2025-03-14T22:28:48.872270+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991328872,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1639,"method":"GET","url":"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13608},"res":{"statusCode":204,"headers":"***"},"responseTime":12,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:49.680896+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991329356,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:49.680898+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991329680,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":6.8143769999999995,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T22:28:49.681348+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991329681,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1644,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13608},"res":{"statusCode":200,"headers":"***"},"responseTime":7,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:49.684982+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991329680,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:49.684983+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991329684,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":2.4687829999999997,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T22:28:49.685384+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991329685,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1645,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13608},"res":{"statusCode":200,"headers":"***"},"responseTime":3,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:49.711475+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991329684,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:49.711476+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991329711,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:28:49.721034+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991329720,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:49.722377+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991329722,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:49.722485+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991329722,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:49.724558+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991329724,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:49.726579+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991329726,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":4.709149,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T22:28:49.726996+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991329726,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1647,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":200,"headers":"***"},"responseTime":4,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:49.728391+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991329728,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:49.728515+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991329728,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:49.730195+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991329730,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:49.731305+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991329726,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:49.731305+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991329731,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":44.550577,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08J51MFR5X\",\"statusCode\":200}}"} 2025-03-14T22:28:49.731706+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991329731,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1646,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08J51MFR5X","query":{"slackChannelId":"C08J51MFR5X"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13608},"res":{"statusCode":200,"headers":"***"},"responseTime":45,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:49.732048+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991329731,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:49.732048+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991329732,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":3.139475,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T22:28:49.732450+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991329732,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1648,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":200,"headers":"***"},"responseTime":3,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:49.760249+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991329732,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:49.760250+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991329760,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:28:49.770167+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991329769,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:49.771181+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991329770,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:49.771310+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991329771,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:49.772213+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991329772,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:49.776014+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991329775,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:49.776132+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991329775,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:49.777184+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991329777,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:49.778233+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991329778,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":42.944748,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08J51MFR5X\",\"statusCode\":200}}"} 2025-03-14T22:28:49.778645+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991329778,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1649,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08J51MFR5X","query":{"slackChannelId":"C08J51MFR5X"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":200,"headers":"***"},"responseTime":43,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:49.882547+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741991329882,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest","stack":"HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest"} 2025-03-14T22:28:49.882708+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991329778,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:49.882709+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991329882,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":9.351296,\"method\":\"GET\",\"path\":\"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest\",\"statusCode\":204}}"} 2025-03-14T22:28:49.883096+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991329882,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1650,"method":"GET","url":"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":204,"headers":"***"},"responseTime":9,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:49.923987+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741991329923,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest","stack":"HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest"} 2025-03-14T22:28:49.924152+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991329882,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:49.924152+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991329924,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":9.305157999999999,\"method\":\"GET\",\"path\":\"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest\",\"statusCode\":204}}"} 2025-03-14T22:28:49.924515+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991329924,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1651,"method":"GET","url":"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":204,"headers":"***"},"responseTime":9,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:50.323625+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741991330323,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest","stack":"HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest"} 2025-03-14T22:28:50.323767+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991330227,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:50.323767+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991330323,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":9.427442,\"method\":\"GET\",\"path\":\"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest\",\"statusCode\":204}}"} 2025-03-14T22:28:50.324090+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991330323,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1662,"method":"GET","url":"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":204,"headers":"***"},"responseTime":9,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:50.376072+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741991330375,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest","stack":"HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest"} 2025-03-14T22:28:50.376253+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991330323,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:50.376257+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991330376,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":9.318771,\"method\":\"GET\",\"path\":\"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest\",\"statusCode\":204}}"} 2025-03-14T22:28:50.376590+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991330376,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1663,"method":"GET","url":"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":204,"headers":"***"},"responseTime":9,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:51.640841+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741991331640,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest","stack":"HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest"} 2025-03-14T22:28:51.640995+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991331561,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:51.640995+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991331640,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":9.672998,\"method\":\"GET\",\"path\":\"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest\",\"statusCode\":204}}"} 2025-03-14T22:28:51.641320+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991331641,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1671,"method":"GET","url":"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":204,"headers":"***"},"responseTime":10,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:51.675342+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991331641,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:51.675342+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991331675,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":3.41796,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T22:28:51.675729+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991331675,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1672,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":200,"headers":"***"},"responseTime":3,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:51.679552+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991331675,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:51.679552+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991331679,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":2.5409859999999997,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T22:28:51.679941+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991331679,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1673,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":200,"headers":"***"},"responseTime":2,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:51.705859+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991331679,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:51.705859+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991331705,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:28:51.715152+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991331714,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:51.716068+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991331715,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:51.716232+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991331716,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:51.717137+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991331716,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:51.720603+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991331720,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:51.720724+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991331720,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:51.721708+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991331721,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:51.722744+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991331722,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":41.473056,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08J51MFR5X\",\"statusCode\":200}}"} 2025-03-14T22:28:51.723231+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991331722,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1674,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08J51MFR5X","query":{"slackChannelId":"C08J51MFR5X"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":200,"headers":"***"},"responseTime":41,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:51.873497+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741991331873,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest","stack":"HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest"} 2025-03-14T22:28:51.873726+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991331722,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:51.873727+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991331873,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":9.680978,\"method\":\"GET\",\"path\":\"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest\",\"statusCode\":204}}"} 2025-03-14T22:28:51.874177+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991331873,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1675,"method":"GET","url":"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":204,"headers":"***"},"responseTime":9,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:52.463389+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741991332463,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest","stack":"HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest"} 2025-03-14T22:28:52.463550+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991332314,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:52.463551+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991332463,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":10.38126,\"method\":\"GET\",\"path\":\"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest\",\"statusCode\":204}}"} 2025-03-14T22:28:52.463897+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991332463,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1682,"method":"GET","url":"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":204,"headers":"***"},"responseTime":10,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:52.468397+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741991332468,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest","stack":"HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest"} 2025-03-14T22:28:52.468567+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991332463,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:52.468567+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991332468,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":9.214262,\"method\":\"GET\",\"path\":\"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest\",\"statusCode\":204}}"} 2025-03-14T22:28:52.468926+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991332468,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1683,"method":"GET","url":"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13608},"res":{"statusCode":204,"headers":"***"},"responseTime":9,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:52.649480+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991332468,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:52.649481+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991332649,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":6.7282269999999995,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T22:28:52.649878+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991332649,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1684,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13608},"res":{"statusCode":200,"headers":"***"},"responseTime":7,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:52.653420+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991332649,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:52.653421+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991332653,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":2.390058,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T22:28:52.653806+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991332653,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1685,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13608},"res":{"statusCode":200,"headers":"***"},"responseTime":2,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:52.679908+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991332653,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:52.679909+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991332679,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:28:52.689804+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991332689,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:52.690716+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991332690,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:52.690842+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991332690,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:52.691771+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991332691,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:52.695372+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991332695,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:52.695487+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991332695,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:52.696521+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991332696,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:52.697583+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991332697,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":42.413692999999995,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08J51MFR5X\",\"statusCode\":200}}"} 2025-03-14T22:28:52.698035+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991332697,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1686,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08J51MFR5X","query":{"slackChannelId":"C08J51MFR5X"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13608},"res":{"statusCode":200,"headers":"***"},"responseTime":42,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:53.341357+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991332849,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:53.341360+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991333341,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":3.8817549999999996,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T22:28:53.341865+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991333341,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1688,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13608},"res":{"statusCode":200,"headers":"***"},"responseTime":4,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:53.345630+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991333341,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:53.345631+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991333345,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":2.581134,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T22:28:53.346051+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991333345,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1689,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13608},"res":{"statusCode":200,"headers":"***"},"responseTime":2,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:53.353638+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991333345,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:53.353638+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991333353,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":7.389264,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T22:28:53.354034+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991333353,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1690,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":200,"headers":"***"},"responseTime":7,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:53.358034+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991333353,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:53.358035+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991333357,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":2.712914,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T22:28:53.358430+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991333358,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1692,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":200,"headers":"***"},"responseTime":3,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:53.380733+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991333358,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:53.380734+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991333380,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:28:53.390651+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991333390,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:53.391708+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991333391,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:53.391833+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991333391,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:53.393103+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991333392,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:53.396983+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991333396,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:53.397100+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991333396,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:53.398192+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991333398,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:53.399295+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991333389,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:28:53.399295+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991333399,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":51.814025,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08J51MFR5X\",\"statusCode\":200}}"} 2025-03-14T22:28:53.399929+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991333399,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1691,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08J51MFR5X","query":{"slackChannelId":"C08J51MFR5X"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13608},"res":{"statusCode":200,"headers":"***"},"responseTime":52,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:53.400878+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991333400,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:53.402063+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991333401,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:53.402298+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991333402,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:53.403873+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991333403,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:53.407619+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991333407,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:53.407720+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991333407,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:53.408959+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991333408,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:53.410349+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991333399,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:53.410349+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991333410,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":50.572617,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08J51MFR5X\",\"statusCode\":200}}"} 2025-03-14T22:28:53.410758+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991333410,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1693,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08J51MFR5X","query":{"slackChannelId":"C08J51MFR5X"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":200,"headers":"***"},"responseTime":51,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:53.548571+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741991333548,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest","stack":"HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest"} 2025-03-14T22:28:53.548728+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991333410,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:53.548729+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991333548,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":9.609465,\"method\":\"GET\",\"path\":\"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest\",\"statusCode\":204}}"} 2025-03-14T22:28:53.549369+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991333549,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1694,"method":"GET","url":"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":204,"headers":"***"},"responseTime":10,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:53.558222+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741991333557,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest","stack":"HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest"} 2025-03-14T22:28:53.558384+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991333548,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:53.558385+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991333558,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":9.46755,\"method\":\"GET\",\"path\":\"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest\",\"statusCode\":204}}"} 2025-03-14T22:28:53.558743+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991333558,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1695,"method":"GET","url":"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13608},"res":{"statusCode":204,"headers":"***"},"responseTime":9,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:54.311754+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741991334311,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest","stack":"HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest"} 2025-03-14T22:28:54.311921+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991334177,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:54.311922+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991334311,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":9.247062999999999,\"method\":\"GET\",\"path\":\"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest\",\"statusCode\":204}}"} 2025-03-14T22:28:54.312304+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991334312,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1703,"method":"GET","url":"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":204,"headers":"***"},"responseTime":10,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:54.532072+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991334311,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:54.532072+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991334532,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":6.849406999999999,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T22:28:54.532517+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991334532,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1704,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":200,"headers":"***"},"responseTime":7,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:54.536374+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991334532,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:54.536375+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991334536,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":2.46228,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T22:28:54.536760+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991334536,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1705,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":200,"headers":"***"},"responseTime":2,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:54.977103+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991334812,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:54.977105+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991334977,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":6.935379999999999,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T22:28:54.977526+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991334977,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1716,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13608},"res":{"statusCode":200,"headers":"***"},"responseTime":7,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:54.981395+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991334977,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:54.981396+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991334981,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":2.52591,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T22:28:54.981799+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991334981,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1717,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13608},"res":{"statusCode":200,"headers":"***"},"responseTime":2,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:55.008084+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991334981,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:55.008085+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991335008,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:28:55.018035+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991335017,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:55.019002+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991335018,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:55.019145+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991335018,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:55.020075+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991335019,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:55.023934+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991335023,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:55.024064+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991335023,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:55.025118+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991335024,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:55.026295+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991335026,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":43.070316,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08J51MFR5X\",\"statusCode\":200}}"} 2025-03-14T22:28:55.026743+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991335026,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1718,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08J51MFR5X","query":{"slackChannelId":"C08J51MFR5X"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13608},"res":{"statusCode":200,"headers":"***"},"responseTime":43,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:55.174077+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741991335173,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest","stack":"HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest"} 2025-03-14T22:28:55.174256+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991335026,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:55.174257+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991335174,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":9.939026,\"method\":\"GET\",\"path\":\"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest\",\"statusCode\":204}}"} 2025-03-14T22:28:55.174658+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991335174,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1719,"method":"GET","url":"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13608},"res":{"statusCode":204,"headers":"***"},"responseTime":10,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:55.844840+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741991335844,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest","stack":"HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest"} 2025-03-14T22:28:55.845009+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991335702,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:55.845009+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991335844,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":9.699759,\"method\":\"GET\",\"path\":\"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest\",\"statusCode\":204}}"} 2025-03-14T22:28:55.845386+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991335845,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1727,"method":"GET","url":"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":204,"headers":"***"},"responseTime":10,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:55.985883+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991335845,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:55.985884+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991335985,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":9.454424,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T22:28:55.986292+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991335986,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1728,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":200,"headers":"***"},"responseTime":10,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:55.991910+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991335985,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:55.991913+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991335991,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":4.333005,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T22:28:55.992407+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991335992,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1729,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":200,"headers":"***"},"responseTime":5,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:56.021484+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991335991,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:56.021485+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991336021,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:28:56.031298+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991336031,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:56.032251+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991336032,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:56.032383+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991336032,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:56.033305+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991336033,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:56.037053+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991336036,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:56.037177+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991336037,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:56.038158+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991336037,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:56.039194+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991336039,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":45.454567999999995,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08J51MFR5X\",\"statusCode\":200}}"} 2025-03-14T22:28:56.039567+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991336039,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1730,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08J51MFR5X","query":{"slackChannelId":"C08J51MFR5X"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":200,"headers":"***"},"responseTime":45,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:56.450989+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741991336450,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest","stack":"HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest"} 2025-03-14T22:28:56.451162+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991336356,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:56.451165+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991336451,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":8.710689,\"method\":\"GET\",\"path\":\"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest\",\"statusCode\":204}}"} 2025-03-14T22:28:56.451497+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991336451,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1739,"method":"GET","url":"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13608},"res":{"statusCode":204,"headers":"***"},"responseTime":9,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:57.558191+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991337531,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:57.558193+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991337558,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:28:57.567733+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991337567,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:57.568680+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991337568,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:57.568801+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991337568,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:57.569732+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991337569,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:57.573574+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991337573,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:57.573694+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991337573,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:28:57.575486+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991337575,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:28:57.576601+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991337576,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":42.854763,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08J51MFR5X\",\"statusCode\":200}}"} 2025-03-14T22:28:57.577047+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991337576,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1750,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08J51MFR5X","query":{"slackChannelId":"C08J51MFR5X"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":200,"headers":"***"},"responseTime":43,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:57.730341+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741991337730,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest","stack":"HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest"} 2025-03-14T22:28:57.730509+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991337576,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:57.730509+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991337730,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":9.017230999999999,\"method\":\"GET\",\"path\":\"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest\",\"statusCode\":204}}"} 2025-03-14T22:28:57.730909+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991337730,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1751,"method":"GET","url":"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":204,"headers":"***"},"responseTime":9,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:58.154194+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741991338153,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest","stack":"HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest"} 2025-03-14T22:28:58.154334+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991338033,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:58.154335+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991338154,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":12.060509,\"method\":\"GET\",\"path\":\"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest\",\"statusCode\":204}}"} 2025-03-14T22:28:58.154734+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991338154,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1758,"method":"GET","url":"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":204,"headers":"***"},"responseTime":12,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:58.188552+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741991338188,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest","stack":"HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest"} 2025-03-14T22:28:58.188710+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991338154,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:58.188711+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991338188,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":11.30243,\"method\":\"GET\",\"path\":\"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest\",\"statusCode\":204}}"} 2025-03-14T22:28:58.189096+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991338188,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1759,"method":"GET","url":"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":204,"headers":"***"},"responseTime":11,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:28:58.961438+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741991338961,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest","stack":"HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest"} 2025-03-14T22:28:58.961601+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991338812,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:28:58.961602+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991338961,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":11.760352,\"method\":\"GET\",\"path\":\"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest\",\"statusCode\":204}}"} 2025-03-14T22:28:58.961946+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991338961,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1767,"method":"GET","url":"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13624},"res":{"statusCode":204,"headers":"***"},"responseTime":11,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:29:07.008542+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991338961,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:07.008546+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991347008,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14686932992,\"uptime\":1811090.39,\"totalMem\":16484151296,\"loadavg\":[0,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10008960,\"nice\":3740,\"sys\":1460280,\"idle\":1797518300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11061430,\"nice\":2130,\"sys\":1549240,\"idle\":1796377160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11099350,\"nice\":4210,\"sys\":1519430,\"idle\":1796419320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11378060,\"nice\":3250,\"sys\":1546100,\"idle\":1795559540,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11874580,\"nice\":2590,\"sys\":1524050,\"idle\":1795780680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11475210,\"nice\":3170,\"sys\":1539900,\"idle\":1795826910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11258750,\"nice\":3950,\"sys\":1532370,\"idle\":1796262740,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11074010,\"nice\":3360,\"sys\":1524650,\"idle\":1796344790,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":15160,\"sum\":57861}}}"} 2025-03-14T22:29:11.027646+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991351027,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:11.027910+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991347008,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:11.027912+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991351027,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-without-slack-channel' for consumer group='icc-rest-audit'"} 2025-03-14T22:29:11.027937+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991351027,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:10.586Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"U03NM0MKSNQ\"],\"inviteBots\":[\"U02DWLVTKB9\",\"U01UPBJAV5F\",\"U02GXBX8PUZ\",\"U03LNRS637U\",\"U032QNNKMT7\",\"U06Q54CS88M\"]},\"eventObj\":{\"isPrivateChannel\":false},\"requestId\":\"6500c09a-6062-7e3d-3ec4-3d58a35b383c\",\"client\":\"quantumks2s\"}"} 2025-03-14T22:29:11.027938+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991351027,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"} 2025-03-14T22:29:11.027983+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991351027,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"} 2025-03-14T22:29:11.028214+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991351028,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-incident-created-without-slack-channel event received"} 2025-03-14T22:29:11.028850+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991351028,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-incident-created-without-slack-channel schema, filtered out"} 2025-03-14T22:29:12.546815+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991352546,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:12.547125+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991351794,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:12.547126+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991352547,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-with-slack-channel' for consumer group='icc-rest-audit'"} 2025-03-14T22:29:12.547165+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991352547,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:12.532Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\",\"is_channel\":true,\"is_group\":false,\"is_im\":false,\"is_mpim\":false,\"is_private\":false,\"created\":1741991350,\"is_archived\":false,\"is_general\":false,\"unlinked\":0,\"name_normalized\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\",\"is_shared\":false,\"is_org_shared\":false,\"is_pending_ext_shared\":false,\"pending_shared\":[],\"context_team_id\":\"T01GST6QY0G\",\"updated\":1741991350951,\"parent_conversation\":null,\"creator\":\"U02Q288NF7W\",\"is_moved\":0,\"is_ext_shared\":false,\"shared_team_ids\":[\"T01GST6QY0G\"],\"internal_team_ids\":[\"T01GST6QY0G\"],\"pending_connected_team_ids\":[],\"is_member\":true,\"last_read\":\"0000000000.000000\",\"topic\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"purpose\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"previous_names\":[],\"priority\":0},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"U03NM0MKSNQ\"],\"inviteBots\":[\"U02DWLVTKB9\",\"U01UPBJAV5F\",\"U02GXBX8PUZ\",\"U03LNRS637U\",\"U032QNNKMT7\",\"U06Q54CS88M\"]}}"} 2025-03-14T22:29:12.547168+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991352547,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-with-slack-channel\"}}"} 2025-03-14T22:29:12.547207+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991352547,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-with-slack-channel\"}}"} 2025-03-14T22:29:12.547451+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991352547,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-incident-created-with-slack-channel event received"} 2025-03-14T22:29:12.547562+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991352547,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-incident-created-with-slack-channel schema, filtered out"} 2025-03-14T22:29:12.633554+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991352633,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:12.633679+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991352547,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:12.633680+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991352633,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created' for consumer group='icc-rest-audit'"} 2025-03-14T22:29:12.633685+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991352633,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:12.584Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}}"} 2025-03-14T22:29:12.633707+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991352633,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created\"}}"} 2025-03-14T22:29:12.633741+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991352633,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created\"}}"} 2025-03-14T22:29:12.633934+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991352633,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-incident-created event received"} 2025-03-14T22:29:12.634599+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991352634,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"IncidentEventProcessor.processEvent (src/kafka/processor/shared/incidentEventProcessor.ts:26:12)","msg":" Handle process event icc-incident-created in IncidentEventProcessor for payload : {\"createdAt\":\"2025-03-14T22:29:12.584Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}}"} 2025-03-14T22:29:12.634757+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991352634,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"IncidentEventProcessor.processEvent (src/kafka/processor/shared/incidentEventProcessor.ts:72:16)","msg":"Unable to process icc-incident-created event as no implementation exist, filtered out"} 2025-03-14T22:29:12.738160+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991352738,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:12.738272+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991352633,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:12.738273+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991352738,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-to-generate' for consumer group='icc-rest-audit'"} 2025-03-14T22:29:12.738295+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991352738,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:12.730Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"\",\"additionalJoiningInfo\":\"\",\"isManaged\":true}}"} 2025-03-14T22:29:12.738314+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991352738,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-to-generate\"}}"} 2025-03-14T22:29:12.738345+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991352738,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-to-generate\"}}"} 2025-03-14T22:29:12.738535+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991352738,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-bridge-to-generate event received"} 2025-03-14T22:29:12.738643+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991352738,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-bridge-to-generate schema, filtered out"} 2025-03-14T22:29:12.751253+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991352751,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:12.751370+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991352738,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:12.751370+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991352751,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-rest-audit'"} 2025-03-14T22:29:12.751393+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991352751,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:12.743Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"users\":[\"U03NM0MKSNQ\"],\"bots\":[\"U02DWLVTKB9\",\"U01UPBJAV5F\",\"U02GXBX8PUZ\",\"U03LNRS637U\",\"U032QNNKMT7\",\"U06Q54CS88M\"],\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"}}}"} 2025-03-14T22:29:12.751396+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991352751,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T22:29:12.751436+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991352751,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T22:29:12.751605+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991352751,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-slack-channel-invite-users event received"} 2025-03-14T22:29:12.751712+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991352751,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-slack-channel-invite-users schema, filtered out"} 2025-03-14T22:29:13.336366+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991353336,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:13.336507+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991352929,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:13.336508+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991353336,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-generated' for consumer group='icc-rest-audit'"} 2025-03-14T22:29:13.336513+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991353336,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:13.326Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\",\"isManaged\":true},\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"}}"} 2025-03-14T22:29:13.336539+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991353336,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-generated\"}}"} 2025-03-14T22:29:13.336573+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991353336,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-generated\"}}"} 2025-03-14T22:29:13.336809+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991353336,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-bridge-generated event received"} 2025-03-14T22:29:13.336916+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991353336,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-bridge-generated schema, filtered out"} 2025-03-14T22:29:13.533738+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991353533,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:13.533921+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991353336,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:13.533923+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991353533,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-created' for consumer group='icc-rest-audit'"} 2025-03-14T22:29:13.533969+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991353533,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:13.525Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"id\":\"58a9d80e-a6e8-48f2-b979-6e45a0e7ceb1\",\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\",\"isManaged\":true,\"createdBy\":\"SiteReliability\",\"modifiedBy\":\"SiteReliability\",\"createdAt\":\"2025-03-14T22:29:13.336Z\",\"modifiedAt\":\"2025-03-14T22:29:13.336Z\"},\"changes\":{\"bridge\":[null,{\"createdAt\":\"2025-03-14T22:29:13.336Z\",\"modifiedAt\":\"2025-03-14T22:29:13.336Z\",\"id\":\"58a9d80e-a6e8-48f2-b979-6e45a0e7ceb1\",\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\",\"isManaged\":true,\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"folderId\":null}]}}"} 2025-03-14T22:29:13.533969+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991353533,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-created\"}}"} 2025-03-14T22:29:13.534000+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991353533,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-created\"}}"} 2025-03-14T22:29:13.534194+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991353534,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-bridge-created event received"} 2025-03-14T22:29:13.534306+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991353534,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-bridge-created schema, filtered out"} 2025-03-14T22:29:17.449515+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991357449,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:17.449612+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991355933,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:17.449614+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991357449,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest-audit'"} 2025-03-14T22:29:17.449618+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991357449,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:17.396Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuDhMYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_created\",\"timestamp\":\"2025-03-14T22:29:17.396Z\",\"recordId\":\"500EE00001TuDhMYAV\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"caseNumber\":\"73035802\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"} 2025-03-14T22:29:17.449629+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991357449,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T22:29:17.449681+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991357449,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T22:29:17.449925+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991357449,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-gus-response event received"} 2025-03-14T22:29:17.450572+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991357449,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:17.450573+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991357450,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T22:29:17.475692+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991357475,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:17.477294+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991357477,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:17.477457+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991357477,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:17.478456+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991357478,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:17.576784+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991357576,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:17.576933+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991357576,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:17.578062+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991357577,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:17.579179+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991357578,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:17.580441+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991357580,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:21.144333+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991358129,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:21.144336+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991361144,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":3.831804,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":304}}"} 2025-03-14T22:29:21.144796+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991361144,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1769,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":30984},"res":{"statusCode":304,"headers":"***"},"responseTime":4,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:29:23.220740+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363220,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:23.220920+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991361994,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:23.220920+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991363220,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-request' for consumer group='icc-rest-audit'"} 2025-03-14T22:29:23.220965+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363220,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:23.195Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:17.396Z\"},\"eventObj\":[{\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"gusCaseRecordId\":\"500EE00001TuDhMYAV\"}],\"requestId\":\"9d8d1714-9007-9118-2e12-6d3b58d43114\",\"client\":\"quantumks2s\"}"} 2025-03-14T22:29:23.220965+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363220,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-request\"}}"} 2025-03-14T22:29:23.220998+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363220,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-request\"}}"} 2025-03-14T22:29:23.221205+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363221,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-incident-to-cis-request event received"} 2025-03-14T22:29:23.221292+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363221,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-incident-to-cis-request schema, filtered out"} 2025-03-14T22:29:23.221407+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363221,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:23.221554+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991363221,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:23.221555+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991363221,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-create-request' for consumer group='icc-rest-audit'"} 2025-03-14T22:29:23.221587+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363221,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:23.197Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:17.396Z\"},\"eventObj\":[{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:23.126Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"pending_response\",\"incidentToCi\":{\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T22:29:23.095Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":true,\"sfid\":null,\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":null}],\"requestId\":\"9d8d1714-9007-9118-2e12-6d3b58d43114\",\"client\":\"quantumks2s\"}"} 2025-03-14T22:29:23.221588+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363221,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-create-request\"}}"} 2025-03-14T22:29:23.221624+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363221,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-create-request\"}}"} 2025-03-14T22:29:23.221744+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363221,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-ctc-lock-create-request event received"} 2025-03-14T22:29:23.221813+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363221,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-ctc-lock-create-request schema, filtered out"} 2025-03-14T22:29:23.261695+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363261,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:23.261756+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991363221,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:23.261757+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991363261,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='icc-rest-audit'"} 2025-03-14T22:29:23.261757+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363261,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"timestamp\":\"2025-03-14T22:29:23.196Z\",\"sectionTitle\":\"Incident to CI Updated \",\"contentObject\":{\"emptyData\":\"All Incident to CI have been removed\",\"dataTitle\":\"Incident to Ci updated with the following information:\",\"data\":[]}}"} 2025-03-14T22:29:23.261779+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363261,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}"} 2025-03-14T22:29:23.261797+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363261,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}"} 2025-03-14T22:29:23.797462+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363797,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:23.797528+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991363517,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:23.797529+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991363797,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-response' for consumer group='icc-rest-audit'"} 2025-03-14T22:29:23.797530+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363797,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:23.742Z\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0XJ0A0\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000NYJr02AH\"}]}"} 2025-03-14T22:29:23.797550+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363797,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}"} 2025-03-14T22:29:23.797570+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363797,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}"} 2025-03-14T22:29:23.797766+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363797,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-incident-to-cis-response event received"} 2025-03-14T22:29:23.801060+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991363797,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:23.801063+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363801,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:23.801799+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363801,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T22:29:23.803750+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363803,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T22:29:23.803750+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363801,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]"} 2025-03-14T22:29:23.803752+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363803,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T22:29:23.803898+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363803,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T22:29:23.095Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":true,\"sfid\":null,\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:23.126Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":null}}..."} 2025-03-14T22:29:23.804034+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991363803,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":null,\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:23.126Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":null}}..."} 2025-03-14T22:29:23.804150+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991363804,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000NYJr02AH..."} 2025-03-14T22:29:23.804296+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363804,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T22:29:23.804415+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363804,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null}]..."} 2025-03-14T22:29:23.805037+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363804,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000NYJr02AH: null"} 2025-03-14T22:29:23.805181+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991363805,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":null,\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:23.126Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":null}}]..."} 2025-03-14T22:29:23.805656+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363805,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for 599ff244-7d51-40ea-bdc8-b30be613c623: null"} 2025-03-14T22:29:23.805823+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363805,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"IncidentToCiAuditEventProcessor.processIncidentToCiEvent (src/kafka/processor/audit/incidentToCIEventProcessor.ts:45:12)","msg":"Adding event INCIDENT_TO_CI_UPDATED for b7ef96fc-4995-4d2b-b152-2783270aada8 - {\"incidentToCIs\":[{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":null,\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:23.126Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":null}}]}"} 2025-03-14T22:29:23.805851+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363805,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user {\"email\":\"sitereliability@salesforce.com\",\"name\":\"SiteReliability\",\"slackUserId\":null,\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\"}"} 2025-03-14T22:29:23.818481+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363818,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:23.818600+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991363818,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-rest-audit'"} 2025-03-14T22:29:23.818600+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363818,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:23.742Z\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0XJ0A0\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000NYJr02AH\"}],\"cis\":[{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:23.126Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":null}}]}"} 2025-03-14T22:29:23.818601+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363818,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}"} 2025-03-14T22:29:23.818621+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363818,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}"} 2025-03-14T22:29:23.818772+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363818,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-incident-to-cis-export-success event received"} 2025-03-14T22:29:23.818841+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363818,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-incident-to-cis-export-success schema, filtered out"} 2025-03-14T22:29:23.827375+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991363818,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:23.827376+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363827,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:23.827683+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363827,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T22:29:23.828541+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363828,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T22:29:23.828562+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363827,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]"} 2025-03-14T22:29:23.828563+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363828,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T22:29:23.828831+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363828,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T22:29:23.798Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:23.126Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":null}}..."} 2025-03-14T22:29:23.829045+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991363828,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:23.126Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":null}}..."} 2025-03-14T22:29:23.829163+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991363829,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000NYJr02AH..."} 2025-03-14T22:29:23.829278+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363829,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T22:29:23.829385+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363829,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null}]..."} 2025-03-14T22:29:23.829911+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363829,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000NYJr02AH: null"} 2025-03-14T22:29:23.830038+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991363829,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:23.126Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":null}}]..."} 2025-03-14T22:29:23.830487+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363830,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for 599ff244-7d51-40ea-bdc8-b30be613c623: null"} 2025-03-14T22:29:23.831957+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363831,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:23.833593+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363833,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:23.833736+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363833,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:23.834786+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363834,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:23.835268+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363835,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:23.835506+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363831,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:29:23.835507+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991363835,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-rest-audit'"} 2025-03-14T22:29:23.835558+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363835,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:23.685Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:17.396Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}]},\"servicesImpacted\":{\"0\":[null,\"Core Live on Falcon\"]}},\"requestId\":\"e08d5cd7-ce49-6078-7ee3-9a023cc900d4\",\"client\":\"quantumks2s\"}"} 2025-03-14T22:29:23.835559+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363835,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T22:29:23.835580+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363835,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T22:29:23.835730+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363835,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-incident-updated event received"} 2025-03-14T22:29:23.835801+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363835,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-incident-updated schema, filtered out"} 2025-03-14T22:29:23.929538+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363929,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:23.929664+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363929,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:23.931067+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363930,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:23.932273+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363932,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:23.933334+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991363933,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:28.433639+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991368433,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:28.433731+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991365335,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:28.433733+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991368433,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest-audit'"} 2025-03-14T22:29:28.433734+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991368433,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:28.383Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuDhMYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T22:29:28.383Z\",\"recordId\":\"500EE00001TuDhMYAV\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"caseNumber\":\"73035802\"},\"changes\":{}}"} 2025-03-14T22:29:28.433738+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991368433,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T22:29:28.433790+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991368433,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T22:29:28.434019+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991368433,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-gus-response event received"} 2025-03-14T22:29:28.434522+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991368433,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:28.434522+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991368434,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T22:29:28.455393+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991368455,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:28.455393+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991368455,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]"} 2025-03-14T22:29:28.455725+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991368455,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T22:29:28.456686+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991368456,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T22:29:28.456688+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991368456,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T22:29:28.456866+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991368456,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T22:29:23.798Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..."} 2025-03-14T22:29:28.456996+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991368456,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..."} 2025-03-14T22:29:28.457115+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991368456,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000NYJr02AH..."} 2025-03-14T22:29:28.457244+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991368457,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T22:29:28.457362+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991368457,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null}]..."} 2025-03-14T22:29:28.457936+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991368457,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000NYJr02AH: null"} 2025-03-14T22:29:28.458086+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991368457,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]..."} 2025-03-14T22:29:28.458567+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991368458,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for 599ff244-7d51-40ea-bdc8-b30be613c623: null"} 2025-03-14T22:29:28.459864+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991368459,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:28.461325+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991368461,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:28.461462+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991368461,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:28.462404+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991368462,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:28.554035+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991368553,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:28.554162+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991368554,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:28.555237+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991368555,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:28.556346+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991368556,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:28.557309+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991368557,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:43.517523+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383517,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:43.517610+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991369958,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:29:43.517612+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991383517,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-rest-audit'"} 2025-03-14T22:29:43.517613+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383517,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:43.467Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"eventObj\":{\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"reminderId\":\"09626777-fd23-4c59-8d19-7be953d96ecd\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"}},\"client\":\"icc-rest\"}"} 2025-03-14T22:29:43.517618+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383517,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T22:29:43.517670+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383517,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T22:29:43.517870+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383517,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: bullmq-job-completed event received"} 2025-03-14T22:29:43.517959+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383517,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route bullmq-job-completed schema, filtered out"} 2025-03-14T22:29:43.585084+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383584,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:43.585196+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991383517,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:43.585197+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991383585,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-rest-audit'"} 2025-03-14T22:29:43.585200+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383585,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:43.536Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"eventObj\":{\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"reminderId\":\"09626777-fd23-4c59-8d19-7be953d96ecd\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"reminderData\":{\"id\":\"09626777-fd23-4c59-8d19-7be953d96ecd\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T22:29:13.420Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HDBF5E3Z\"}}"} 2025-03-14T22:29:43.585227+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383585,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T22:29:43.585246+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383585,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T22:29:43.585414+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383585,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-reminder-triggered event received"} 2025-03-14T22:29:43.594772+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991383585,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:43.594778+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383594,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":" Handle process event icc-reminder-triggered in ReminderEventProcessor for payload : {\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"reminderId\":\"09626777-fd23-4c59-8d19-7be953d96ecd\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"reminderData\":{\"id\":\"09626777-fd23-4c59-8d19-7be953d96ecd\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T22:29:13.420Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HDBF5E3Z\"}"} 2025-03-14T22:29:43.594778+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383594,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Reminder triggered for incident b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:43.594779+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383594,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Adding reminder event for b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:43.624614+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383594,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T22:29:43.624617+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383624,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:43.624965+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383624,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T22:29:43.627109+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383626,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T22:29:43.627113+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383624,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]"} 2025-03-14T22:29:43.627114+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383627,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T22:29:43.627385+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383627,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T22:29:23.798Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..."} 2025-03-14T22:29:43.627571+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991383627,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..."} 2025-03-14T22:29:43.627723+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991383627,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000NYJr02AH..."} 2025-03-14T22:29:43.627891+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383627,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T22:29:43.628052+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383627,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null}]..."} 2025-03-14T22:29:43.628703+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383628,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000NYJr02AH: null"} 2025-03-14T22:29:43.628889+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991383628,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]..."} 2025-03-14T22:29:43.629411+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383629,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for 599ff244-7d51-40ea-bdc8-b30be613c623: null"} 2025-03-14T22:29:43.630979+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383630,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:43.632742+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383632,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:43.632913+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383632,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:43.633916+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383633,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:43.738467+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383738,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:43.738656+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383738,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:43.739987+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383739,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:43.741300+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383741,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:43.742271+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991383742,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:57.127191+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991397126,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:57.127550+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991389186,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:57.127553+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991397127,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-rest-audit'"} 2025-03-14T22:29:57.127582+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991397127,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:57.117Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"ok\":true,\"id\":\"50d2bfd3-d421-47d5-afdf-a7e7f35bc626\",\"serviceId\":\"PM846U4\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\\nSeverity: Sev2\\nSlack Channel: #icc-73035802\\nBridge URL: https://meet.google.com/oms-esob-eoa\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\\nAdditional Details: \",\"incidentSubject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"incidentDescription\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\"},\"requestId\":\"fc1cfe08-1fec-d49d-5dfb-123bdd1a8922\",\"client\":\"icc-slack-app\"}"} 2025-03-14T22:29:57.127585+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991397127,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"} 2025-03-14T22:29:57.127645+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991397127,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"} 2025-03-14T22:29:57.127889+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991397127,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-page-request event received"} 2025-03-14T22:29:57.128003+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991397127,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-page-request schema, filtered out"} 2025-03-14T22:29:57.345424+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991397127,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:29:57.345427+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991397345,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:57.345937+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991397345,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T22:29:57.347330+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991397347,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T22:29:57.347333+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991397345,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]"} 2025-03-14T22:29:57.347334+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991397347,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T22:29:57.347546+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991397347,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T22:29:23.798Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..."} 2025-03-14T22:29:57.347724+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991397347,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..."} 2025-03-14T22:29:57.347860+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991397347,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000NYJr02AH..."} 2025-03-14T22:29:57.348027+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991397347,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T22:29:57.348171+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991397348,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null}]..."} 2025-03-14T22:29:57.348797+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991397348,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000NYJr02AH: null"} 2025-03-14T22:29:57.348986+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991397348,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]..."} 2025-03-14T22:29:57.349663+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991397349,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for 599ff244-7d51-40ea-bdc8-b30be613c623: null"} 2025-03-14T22:29:57.351384+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991397351,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:57.353641+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991397353,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:57.353795+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991397353,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:57.355056+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991397354,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:57.732759+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991397732,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:57.734313+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991397734,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:57.734446+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991397734,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:57.735494+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991397735,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:57.828900+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991397828,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:57.829026+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991397828,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:57.830189+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991397829,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:57.831300+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991397831,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:29:57.832315+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991397832,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:29:57.836297+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991397732,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:29:57.836300+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991397836,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":133.550047,\"method\":\"GET\",\"path\":\"/api/v1/incidents/b7ef96fc-4995-4d2b-b152-2783270aada8?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T22:29:57.837161+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991397836,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1776,"method":"GET","url":"/api/v1/incidents/b7ef96fc-4995-4d2b-b152-2783270aada8?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":47078},"res":{"statusCode":200,"headers":"***"},"responseTime":133,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:30:07.008545+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991397836,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:30:07.008550+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991407008,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14683381760,\"uptime\":1811150.39,\"totalMem\":16484151296,\"loadavg\":[0.09,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10009780,\"nice\":3740,\"sys\":1460340,\"idle\":1797577390,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11061740,\"nice\":2130,\"sys\":1549280,\"idle\":1796436740,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11099630,\"nice\":4210,\"sys\":1519470,\"idle\":1796478870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11378490,\"nice\":3250,\"sys\":1546150,\"idle\":1795618980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11874870,\"nice\":2590,\"sys\":1524110,\"idle\":1795840170,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11475730,\"nice\":3170,\"sys\":1539940,\"idle\":1795886250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11259340,\"nice\":3950,\"sys\":1532430,\"idle\":1796322010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11074330,\"nice\":3360,\"sys\":1524700,\"idle\":1796404300,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":139,\"num\":15675,\"sum\":58620}}}"} 2025-03-14T22:30:34.777540+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991433984,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:30:34.777543+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991434777,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:30:34.777748+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991434777,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems 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{"level":20,"time":1741991434780,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:30:34.896613+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991434896,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:30:34.896782+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991434896,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:30:34.898299+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991434898,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:30:34.899673+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991434899,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab"} 2025-03-14T22:30:34.900782+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991434900,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []"} 2025-03-14T22:30:34.905436+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991434905,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":176.95093699999998,\"method\":\"GET\",\"path\":\"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T22:30:34.906262+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991434906,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1778,"method":"GET","url":"/api/v1/incidents/900b1ae0-84fd-4e82-b18f-258f8a0291ab?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":10482},"res":{"statusCode":200,"headers":"***"},"responseTime":176,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:31:59.014516+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991467008,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:31:59.014521+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991519014,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:31:59.014775+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991519014,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T22:31:59.016829+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991519016,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 - [{\"createdAt\":\"2025-03-14T21:14:49.675Z\",\"modifiedAt\":\"2025-03-14T21:14:49.675Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"e115a337-6f18-4669-bce4-c502df774806\",\"prbNumber\":\"PRB-0027108\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"valid\":true,\"sfid\":\"a4QEE00000067gL2AQ\"}]"} 2025-03-14T22:31:59.017003+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991519016,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T22:31:59.018849+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991519018,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems 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app[web.2] {"level":20,"time":1741991519128,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 - []"} 2025-03-14T22:31:59.130656+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991519130,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T22:31:59.132326+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991519132,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber 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2025-03-14T22:32:07.008522+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991520667,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:32:07.008526+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991527008,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14644715520,\"uptime\":1811270.39,\"totalMem\":16484151296,\"loadavg\":[0.21,0.11,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10010830,\"nice\":3740,\"sys\":1460430,\"idle\":1797696270,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991887012,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14703165440,\"uptime\":1811630.39,\"totalMem\":16484151296,\"loadavg\":[0,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10012700,\"nice\":3740,\"sys\":1460680,\"idle\":1798053910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11064120,\"nice\":2130,\"sys\":1549660,\"idle\":1796913540,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11101280,\"nice\":4210,\"sys\":1519820,\"idle\":1796956250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11381280,\"nice\":3250,\"sys\":1546460,\"idle\":1796095390,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11877830,\"nice\":2590,\"sys\":1524530,\"idle\":1796316610,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11478490,\"nice\":3170,\"sys\":1540260,\"idle\":1796362620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11261630,\"nice\":3950,\"sys\":1532830,\"idle\":1796798850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11077040,\"nice\":3360,\"sys\":1525140,\"idle\":1796880570,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":7261,\"sum\":58730}}}"} 2025-03-14T22:39:07.012543+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991887012,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:39:07.012548+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991947012,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14700109824,\"uptime\":1811690.39,\"totalMem\":16484151296,\"loadavg\":[0,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10012860,\"nice\":3740,\"sys\":1460700,\"idle\":1798113600,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11064360,\"nice\":2130,\"sys\":1549700,\"idle\":1796973150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11101620,\"nice\":4210,\"sys\":1519870,\"idle\":1797015930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11381570,\"nice\":3250,\"sys\":1546510,\"idle\":1796154940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11877950,\"nice\":2590,\"sys\":1524540,\"idle\":1796376240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11478820,\"nice\":3170,\"sys\":1540280,\"idle\":1796422180,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11261890,\"nice\":3950,\"sys\":1532880,\"idle\":1796858520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11077250,\"nice\":3360,\"sys\":1525170,\"idle\":1796940170,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":7288,\"sum\":58758}}}"} 2025-03-14T22:39:40.802686+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991964731,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:39:40.802692+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991980802,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Rule engine consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:40.802956+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991980802,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-without-slack-channel' for consumer group='icc-rule-engine'"} 2025-03-14T22:39:40.802970+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991980802,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:39:40.640Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"New Splunk logins are failing\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:07.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:39.514Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:39:39.514Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c49d7c48-7c43-486e-8caf-18c6ac347176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"U03NM0MKSNQ\"],\"inviteBots\":[\"U02DWLVTKB9\",\"U01UPBJAV5F\",\"U02GXBX8PUZ\",\"U03LNRS637U\",\"U032QNNKMT7\",\"U06Q54CS88M\"]},\"eventObj\":{\"isPrivateChannel\":false},\"requestId\":\"b8cb9977-a8ff-1e7f-c30a-c81b1fbf7d79\",\"client\":\"quantumks2s\"}"} 2025-03-14T22:39:40.802974+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991980802,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"} 2025-03-14T22:39:40.802999+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991980802,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"} 2025-03-14T22:39:40.803317+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991980803,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:22:14)","msg":"Rule Engine Consumer: icc-incident-created-without-slack-channel event received"} 2025-03-14T22:39:40.803862+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991980803,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:30:18)","msg":"Impossible to route icc-incident-created-without-slack-channel schema, filtered out"} 2025-03-14T22:39:43.803388+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991983273,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:39:43.803390+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991983803,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Rule engine consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:43.803501+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991983803,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-generated' for consumer group='icc-rule-engine'"} 2025-03-14T22:39:43.803503+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991983803,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:39:43.792Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-13dc682c-7922-45ef-a32c-698d7df872fd\"},\"subject\":\"New Splunk logins are failing\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:07.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:39.514Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\",\"isManaged\":true},\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"}}"} 2025-03-14T22:39:43.803504+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991983803,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-generated\"}}"} 2025-03-14T22:39:43.803508+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991983803,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-generated\"}}"} 2025-03-14T22:39:43.803723+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991983803,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:22:14)","msg":"Rule Engine Consumer: icc-bridge-generated event received"} 2025-03-14T22:39:43.803820+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991983803,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:30:18)","msg":"Impossible to route icc-bridge-generated schema, filtered out"} 2025-03-14T22:39:48.263140+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991987615,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:39:48.263144+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991988263,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Rule engine consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:48.263185+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991988263,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-renamed' for consumer group='icc-rule-engine'"} 2025-03-14T22:39:48.263187+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991988263,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:39:48.214Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"},\"eventObj\":{\"createdAt\":\"2025-03-14T22:39:42.843Z\",\"modifiedAt\":\"2025-03-14T22:39:47.616Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"}}"} 2025-03-14T22:39:48.263188+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991988263,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T22:39:48.263244+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991988263,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T22:39:48.263523+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991988263,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:22:14)","msg":"Rule Engine Consumer: icc-slack-channel-renamed event received"} 2025-03-14T22:39:48.263628+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991988263,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:30:18)","msg":"Impossible to route icc-slack-channel-renamed schema, filtered out"} 2025-03-14T22:39:53.002479+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991993002,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:69:12)","msg":"[SlackService.getChannelNameById] Cache miss for Slack Channel: CDQ3U66E5"} 2025-03-14T22:39:53.005653+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991993005,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:69:12)","msg":"[SlackService.getChannelNameById] Cache miss for Slack Channel: CDQ3U66E5"} 2025-03-14T22:39:53.178762+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741991993178,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"GusUserService.getGusUserByEmail (src/service/user/gusUser.service.ts:60:14)","msg":"Unable to retrieve user gsm@salesforce.com from GUS"} 2025-03-14T22:39:53.212131+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741991993211,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"GusUserService.getGusUserByEmail (src/service/user/gusUser.service.ts:60:14)","msg":"Unable to retrieve user gsm@salesforce.com from GUS"} 2025-03-14T22:39:59.007833+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991997507,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:39:59.007835+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991999007,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Rule engine consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:59.007897+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741991999007,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rule-engine'"} 2025-03-14T22:39:59.007908+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991999007,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:39:58.538Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tu4uHYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T22:39:58.538Z\",\"recordId\":\"500EE00001Tu4uHYAR\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"caseNumber\":\"73036099\"},\"changes\":{}}"} 2025-03-14T22:39:59.007909+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991999007,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T22:39:59.007940+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991999007,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T22:39:59.008240+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991999007,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:22:14)","msg":"Rule Engine Consumer: icc-gus-response event received"} 2025-03-14T22:39:59.008338+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741991999008,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:30:18)","msg":"Impossible to route icc-gus-response schema, filtered out"} 2025-03-14T22:40:12.687214+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992011866,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:40:12.687217+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992012687,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:40:12.687448+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992012687,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T22:40:12.689435+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992012689,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 - [{\"createdAt\":\"2025-03-14T21:14:49.675Z\",\"modifiedAt\":\"2025-03-14T21:14:49.675Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"e115a337-6f18-4669-bce4-c502df774806\",\"prbNumber\":\"PRB-0027108\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"valid\":true,\"sfid\":\"a4QEE00000067gL2AQ\"}]"} 2025-03-14T22:40:12.689659+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992012689,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T22:40:12.691469+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992012691,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 - []"} 2025-03-14T22:40:12.827225+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992012826,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T22:40:12.827402+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992012827,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T22:40:12.828974+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992012828,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 - []"} 2025-03-14T22:40:12.830593+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992012830,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T22:40:12.831846+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992012831,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95 - []"} 2025-03-14T22:40:12.838034+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992012837,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":190.398205,\"method\":\"GET\",\"path\":\"/api/v1/incidents/81b17238-6dd4-414e-bba3-cc7afa048f95?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":304}}"} 2025-03-14T22:40:12.838435+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992012838,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1791,"method":"GET","url":"/api/v1/incidents/81b17238-6dd4-414e-bba3-cc7afa048f95?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":63514},"res":{"statusCode":304,"headers":"***"},"responseTime":190,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:40:52.666239+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992052665,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:40:52.666390+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992052666,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:40:52.668575+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992052668,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:40:52.670196+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992052669,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:40:52.671421+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992052671,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T22:40:52.677769+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992052677,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":316.059575,\"method\":\"GET\",\"path\":\"/api/v1/incidents/13dc682c-7922-45ef-a32c-698d7df872fd?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T22:40:52.678872+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992052678,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1792,"method":"GET","url":"/api/v1/incidents/13dc682c-7922-45ef-a32c-698d7df872fd?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":50324},"res":{"statusCode":200,"headers":"***"},"responseTime":316,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:40:59.655680+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741992059655,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","err":{"type":"HttpError","message":"There is no report found for incident 13dc682c-7922-45ef-a32c-698d7df872fd with sequence number latest","stack":"HttpError: There is no report found for incident 13dc682c-7922-45ef-a32c-698d7df872fd with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal/process/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (/app/src/service/comms/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (/app/src/controller/comms.controller.ts:38:20)","status":204,"name":"HttpError"},"caller":"src/middlewares/error.middleware.ts:12:14","msg":"StatusCode : 204, Message : There is no report found for incident 13dc682c-7922-45ef-a32c-698d7df872fd with sequence number latest"} 2025-03-14T22:40:59.655847+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992059438,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:40:59.655848+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992059655,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":12.713057,\"method\":\"GET\",\"path\":\"/api/v1/incidents/13dc682c-7922-45ef-a32c-698d7df872fd/comms/latest\",\"statusCode\":204}}"} 2025-03-14T22:40:59.656205+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992059655,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1798,"method":"GET","url":"/api/v1/incidents/13dc682c-7922-45ef-a32c-698d7df872fd/comms/latest","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":50324},"res":{"statusCode":204,"headers":"***"},"responseTime":12,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:44:05.816466+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992245816,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14665117696,\"uptime\":1811989.2,\"totalMem\":16484151296,\"loadavg\":[0.1,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10014280,\"nice\":3740,\"sys\":1460870,\"idle\":1798410510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11066190,\"nice\":2130,\"sys\":1549880,\"idle\":1797269950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11103030,\"nice\":4210,\"sys\":1520110,\"idle\":1797312830,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11383190,\"nice\":3250,\"sys\":1546820,\"idle\":1796451280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11879130,\"nice\":2590,\"sys\":1524820,\"idle\":1796673260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11480610,\"nice\":3170,\"sys\":1540480,\"idle\":1796718720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11263220,\"nice\":3950,\"sys\":1533070,\"idle\":1797155340,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11078740,\"nice\":3360,\"sys\":1525420,\"idle\":1797236930,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":5991,\"sum\":59639}}}"} 2025-03-14T22:44:05.816526+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992245816,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:44:07.012586+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992187012,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:44:07.012590+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992247012,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14665695232,\"uptime\":1811990.39,\"totalMem\":16484151296,\"loadavg\":[0.1,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10014280,\"nice\":3740,\"sys\":1460870,\"idle\":1798411700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11066200,\"nice\":2130,\"sys\":1549880,\"idle\":1797271140,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11103030,\"nice\":4210,\"sys\":1520110,\"idle\":1797314020,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11383190,\"nice\":3250,\"sys\":1546820,\"idle\":1796452470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11879130,\"nice\":2590,\"sys\":1524830,\"idle\":1796674440,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11480610,\"nice\":3170,\"sys\":1540480,\"idle\":1796719910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11263220,\"nice\":3950,\"sys\":1533070,\"idle\":1797156530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11078740,\"nice\":3360,\"sys\":1525420,\"idle\":1797238120,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":7227,\"sum\":58729}}}"} 2025-03-14T22:44:35.766673+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992275350,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:44:35.766676+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275766,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:44:35.767242+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275766,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T22:44:35.769055+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275768,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T22:44:35.769056+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275766,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]"} 2025-03-14T22:44:35.769057+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275769,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T22:44:35.769270+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275769,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T22:29:23.798Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..."} 2025-03-14T22:44:35.769459+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992275769,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..."} 2025-03-14T22:44:35.769609+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992275769,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000NYJr02AH..."} 2025-03-14T22:44:35.769772+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275769,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T22:44:35.770280+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275769,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null}]..."} 2025-03-14T22:44:35.770946+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275770,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000NYJr02AH: null"} 2025-03-14T22:44:35.771153+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992275770,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]..."} 2025-03-14T22:44:35.771654+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275771,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for 599ff244-7d51-40ea-bdc8-b30be613c623: null"} 2025-03-14T22:44:35.773665+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275773,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:44:35.775715+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275775,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:44:35.775874+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275775,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:44:35.777296+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275777,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:44:35.905865+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275773,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:44:35.905866+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275905,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:44:35.906165+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275905,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T22:44:35.909153+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275908,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T22:44:35.909153+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275905,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]"} 2025-03-14T22:44:35.909154+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275909,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T22:44:35.909347+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275909,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T22:29:23.798Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..."} 2025-03-14T22:44:35.909504+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992275909,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..."} 2025-03-14T22:44:35.909651+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992275909,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000NYJr02AH..."} 2025-03-14T22:44:35.909795+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275909,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T22:44:35.909951+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275909,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null}]..."} 2025-03-14T22:44:35.910552+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275910,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000NYJr02AH: null"} 2025-03-14T22:44:35.910727+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992275910,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]..."} 2025-03-14T22:44:35.911323+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275911,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for 599ff244-7d51-40ea-bdc8-b30be613c623: null"} 2025-03-14T22:44:35.913243+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275913,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:44:35.915393+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275915,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:44:35.915531+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275915,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:44:35.918558+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275918,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:44:35.951742+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275951,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:44:35.951895+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275951,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:44:35.953478+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275953,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:44:35.954981+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275954,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:44:35.956168+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275956,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:44:35.962250+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275913,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:44:35.962252+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992275962,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":250.98692899999998,\"method\":\"GET\",\"path\":\"/api/v1/incidents/b7ef96fc-4995-4d2b-b152-2783270aada8?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T22:44:35.963165+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992275962,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1799,"method":"GET","url":"/api/v1/incidents/b7ef96fc-4995-4d2b-b152-2783270aada8?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":33678},"res":{"statusCode":200,"headers":"***"},"responseTime":251,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:44:36.049813+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992276049,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:44:36.049932+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992276049,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:44:36.051269+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992276051,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:44:36.052611+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992276052,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:44:36.053683+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992276053,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:44:36.058167+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992275962,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:44:36.058168+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992276058,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":259.939457,\"method\":\"GET\",\"path\":\"/api/v1/incidents/b7ef96fc-4995-4d2b-b152-2783270aada8?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}"} 2025-03-14T22:44:36.058971+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992276058,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1800,"method":"GET","url":"/api/v1/incidents/b7ef96fc-4995-4d2b-b152-2783270aada8?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby","query":{"include":"pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":33692},"res":{"statusCode":200,"headers":"***"},"responseTime":260,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:44:46.296448+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992286296,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:44:46.296610+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992276850,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:44:46.296616+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992286296,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-rest-audit'"} 2025-03-14T22:44:46.296676+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992286296,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:44:46.287Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard 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'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":2.788535,\"method\":\"GET\",\"path\":\"/api/v1/configVars?keys=categories,rootCauses,servicesImpacted\",\"statusCode\":200}}"} 2025-03-14T22:45:10.873665+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992310873,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1810,"method":"GET","url":"/api/v1/configVars?keys=categories,rootCauses,servicesImpacted","query":{"keys":"categories,rootCauses,servicesImpacted"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":22520},"res":{"statusCode":200,"headers":"***"},"responseTime":3,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:45:10.994899+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992310873,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:45:10.994901+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992310994,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":7.944065999999999,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T22:45:10.995294+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992310995,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1811,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":22520},"res":{"statusCode":200,"headers":"***"},"responseTime":8,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:45:11.004154+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992310994,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:45:11.004154+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992311004,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":2.8443959999999997,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T22:45:11.004597+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992311004,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1812,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":22520},"res":{"statusCode":200,"headers":"***"},"responseTime":3,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:45:11.034456+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992311004,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:45:11.034457+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992311034,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T22:45:11.058307+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992311058,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:45:11.059617+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992311059,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:45:11.059759+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992311059,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:45:11.060843+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992311060,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:45:11.064778+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992311064,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:45:11.064926+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992311064,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:45:11.066544+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992311066,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:45:11.067891+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992311067,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":60.6308,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08HDBF5E3Z\",\"statusCode\":200}}"} 2025-03-14T22:45:11.068312+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992311068,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1813,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08HDBF5E3Z","query":{"slackChannelId":"C08HDBF5E3Z"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":22520},"res":{"statusCode":200,"headers":"***"},"responseTime":61,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:45:11.089869+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992311067,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:45:11.089870+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992311089,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"}"} 2025-03-14T22:45:11.112477+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992311112,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:45:11.112478+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992311112,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]"} 2025-03-14T22:45:11.112955+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992311112,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T22:45:11.114736+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992311114,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T22:45:11.114738+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992311114,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T22:45:11.114896+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992311114,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T22:29:23.798Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..."} 2025-03-14T22:45:11.115049+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992311114,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..."} 2025-03-14T22:45:11.115179+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992311115,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000NYJr02AH..."} 2025-03-14T22:45:11.115853+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992311115,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T22:45:11.115992+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992311115,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null}]..."} 2025-03-14T22:45:11.116600+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992311116,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000NYJr02AH: null"} 2025-03-14T22:45:11.116753+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992311116,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]..."} 2025-03-14T22:45:11.117211+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992311117,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for 599ff244-7d51-40ea-bdc8-b30be613c623: null"} 2025-03-14T22:45:11.118543+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992311118,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:45:11.120415+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992311120,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:45:11.120547+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992311120,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:45:11.121491+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992311121,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T22:45:18.801243+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992311705,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:45:18.801252+00:00 49573026-e813-4049-90c3-86218ed32b06 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992535371,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1824,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":33964},"res":{"statusCode":200,"headers":"***"},"responseTime":15,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T22:49:05.816486+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992545816,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14689951744,\"uptime\":1812289.2,\"totalMem\":16484151296,\"loadavg\":[0.27,0.1,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2.90GHz\",\"speed\":0,\"times\":{\"user\":11264800,\"nice\":3950,\"sys\":1533340,\"idle\":1797453160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11079960,\"nice\":3360,\"sys\":1525650,\"idle\":1797535050,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5993,\"sum\":59633}}}"} 2025-03-14T22:49:05.816538+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992545816,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:49:07.012517+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992535371,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:49:07.012523+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992547012,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14690746368,\"uptime\":1812290.39,\"totalMem\":16484151296,\"loadavg\":[0.27,0.1,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10015560,\"nice\":3740,\"sys\":1461080,\"idle\":1798709700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11067800,\"nice\":2130,\"sys\":1550130,\"idle\":1797569310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11104590,\"nice\":4210,\"sys\":1520310,\"idle\":1797612110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11384740,\"nice\":3250,\"sys\":1546990,\"idle\":1796750120,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11880540,\"nice\":2590,\"sys\":1525090,\"idle\":1796972300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11482030,\"nice\":3170,\"sys\":1540680,\"idle\":1797017990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11264810,\"nice\":3950,\"sys\":1533340,\"idle\":1797454350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11079970,\"nice\":3360,\"sys\":1525650,\"idle\":1797536240,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":7299,\"sum\":58745}}}"} 2025-03-14T22:49:53.947073+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992547012,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:49:53.947076+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992593946,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Rule engine consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:49:53.947162+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992593947,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-rule-engine'"} 2025-03-14T22:49:53.947164+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992593947,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:49:53.614Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"},\"eventObj\":{\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"reminderId\":\"4b13fdc1-d1f4-4dbc-bfc5-5569f19a1b12\",\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"}},\"client\":\"icc-rest\"}"} 2025-03-14T22:49:53.947174+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992593947,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T22:49:53.947213+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992593947,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T22:49:53.947527+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992593947,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:22:14)","msg":"Rule Engine Consumer: bullmq-job-completed event received"} 2025-03-14T22:49:53.947646+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992593947,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:30:18)","msg":"Impossible to route bullmq-job-completed schema, filtered out"} 2025-03-14T22:49:54.039398+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992593947,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:49:54.039400+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992594039,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Rule engine consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:49:54.039531+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992594039,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-rule-engine'"} 2025-03-14T22:49:54.039532+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992594039,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:49:53.989Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"},\"eventObj\":{\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"reminderId\":\"4b13fdc1-d1f4-4dbc-bfc5-5569f19a1b12\",\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"reminderData\":{\"id\":\"4b13fdc1-d1f4-4dbc-bfc5-5569f19a1b12\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"audience\":[],\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T22:49:53.584Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":10,\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08J53JAZRP\"}}"} 2025-03-14T22:49:54.039535+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992594039,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T22:49:54.039576+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992594039,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T22:49:54.039830+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992594039,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:22:14)","msg":"Rule Engine Consumer: icc-reminder-triggered event received"} 2025-03-14T22:49:54.039949+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992594039,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:30:18)","msg":"Impossible to route icc-reminder-triggered schema, filtered out"} 2025-03-14T22:51:05.816478+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992665816,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14696046592,\"uptime\":1812409.2,\"totalMem\":16484151296,\"loadavg\":[0.03,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10016280,\"nice\":3740,\"sys\":1461200,\"idle\":1798827610,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11068480,\"nice\":2130,\"sys\":1550220,\"idle\":1797687310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11105030,\"nice\":4210,\"sys\":1520420,\"idle\":1797730180,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11385570,\"nice\":3250,\"sys\":1547090,\"idle\":1796867890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11881490,\"nice\":2590,\"sys\":1525170,\"idle\":1797090090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11482720,\"nice\":3170,\"sys\":1540790,\"idle\":1797135890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11265840,\"nice\":3950,\"sys\":1533420,\"idle\":1797572060,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11080420,\"nice\":3360,\"sys\":1525730,\"idle\":1797654370,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5988,\"sum\":59636}}}"} 2025-03-14T22:51:05.816532+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992665816,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:54:05.816469+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741992845816,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14699417600,\"uptime\":1812589.2,\"totalMem\":16484151296,\"loadavg\":[0.06,0.06,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10017290,\"nice\":3740,\"sys\":1461280,\"idle\":1799006600,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11069500,\"nice\":2130,\"sys\":1550330,\"idle\":1797866080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11106170,\"nice\":4210,\"sys\":1520580,\"idle\":1797908910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11386620,\"nice\":3250,\"sys\":1547270,\"idle\":1797046580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11882370,\"nice\":2590,\"sys\":1525300,\"idle\":1797268830,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11483730,\"nice\":3170,\"sys\":1540920,\"idle\":1797314690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11266850,\"nice\":3950,\"sys\":1533550,\"idle\":1797750870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11081090,\"nice\":3360,\"sys\":1525870,\"idle\":1797833460,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5994,\"sum\":59632}}}"} 2025-03-14T22:54:05.816539+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992845816,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T22:54:15.282888+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992855282,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T22:54:15.283759+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741992855283,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Redis client ready"} 2025-03-14T23:00:04.256532+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741993147012,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:00:04.256536+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741993204256,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T23:00:39.895856+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741993220327,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:00:39.895860+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741993239895,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":16.198003,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T23:00:39.896413+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741993239896,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1840,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":65082},"res":{"statusCode":200,"headers":"***"},"responseTime":17,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T23:00:39.901417+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741993239895,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:00:39.901418+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741993239901,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":3.690175,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T23:00:39.901877+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741993239901,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1841,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":65082},"res":{"statusCode":200,"headers":"***"},"responseTime":4,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T23:00:39.936945+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741993239901,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:00:39.936946+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741993239936,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T23:00:39.963366+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741993239963,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T23:00:39.964555+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741993239971,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-14T23:00:39.972900+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741993239972,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":69.58252999999999,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08J53JAZRP\",\"statusCode\":200}}"} 2025-03-14T23:00:39.973321+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] 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2025-03-14T23:07:07.012522+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741993619297,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:07:07.012527+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741993627012,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14696357888,\"uptime\":1813370.39,\"totalMem\":16484151296,\"loadavg\":[0.13,0.08,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10021090,\"nice\":3740,\"sys\":1461830,\"idle\":1799783150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741993927012,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14705504256,\"uptime\":1813670.39,\"totalMem\":16484151296,\"loadavg\":[0.01,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10021920,\"nice\":3740,\"sys\":1462030,\"idle\":1800081460,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11074900,\"nice\":2130,\"sys\":1551150,\"idle\":1798939970,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11112630,\"nice\":4210,\"sys\":1521430,\"idle\":1798981640,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1741994045816,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:16:07.012501+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994107012,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:16:07.012506+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994167012,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14711685120,\"uptime\":1813910.39,\"totalMem\":16484151296,\"loadavg\":[0.02,0.05,0],\"cpus\":[{\"model\":\"Intel(R) 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994227012,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14704140288,\"uptime\":1813970.39,\"totalMem\":16484151296,\"loadavg\":[0.05,0.05,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10023160,\"nice\":3740,\"sys\":1462260,\"idle\":1800379780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11076570,\"nice\":2130,\"sys\":1551380,\"idle\":1799237970,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11114050,\"nice\":4210,\"sys\":1521610,\"idle\":1799279510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":20,"time":1741994285816,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14704246784,\"uptime\":1814029.2,\"totalMem\":16484151296,\"loadavg\":[0.02,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10023300,\"nice\":3740,\"sys\":1462310,\"idle\":1800438260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11076940,\"nice\":2130,\"sys\":1551440,\"idle\":1799296390,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11114230,\"nice\":4210,\"sys\":1521640,\"idle\":1799338040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11395240,\"nice\":3250,\"sys\":1548390,\"idle\":1798475530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11890330,\"nice\":2590,\"sys\":1526210,\"idle\":1798698960,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11490130,\"nice\":3170,\"sys\":1542220,\"idle\":1798745450,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11274270,\"nice\":3950,\"sys\":1534750,\"idle\":1799180780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11087360,\"nice\":3360,\"sys\":1527080,\"idle\":1799265050,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5991,\"sum\":59635}}}"} 2025-03-14T23:18:05.816547+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994285816,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:18:37.138073+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994287012,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:18:37.138078+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994317137,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":13.931985,\"method\":\"GET\",\"path\":\"/api/v1/users/r.chauhan@salesforce.com\",\"statusCode\":304}}"} 2025-03-14T23:18:37.138529+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994317138,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1861,"method":"GET","url":"/api/v1/users/r.chauhan@salesforce.com","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":31198},"res":{"statusCode":304,"headers":"***"},"responseTime":14,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T23:19:20.317561+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994360317,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T23:19:20.318436+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994360318,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Redis client ready"} 2025-03-14T23:20:07.012539+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994404450,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Redis client ready"} 2025-03-14T23:20:07.012546+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994407012,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14690127872,\"uptime\":1814150.39,\"totalMem\":16484151296,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10023670,\"nice\":3740,\"sys\":1462450,\"idle\":1800558820,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11077770,\"nice\":2130,\"sys\":1551510,\"idle\":1799416680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11114890,\"nice\":4210,\"sys\":1521750,\"idle\":1799458210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11395880,\"nice\":3250,\"sys\":1548470,\"idle\":1798595930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11890880,\"nice\":2590,\"sys\":1526300,\"idle\":1798819280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11490490,\"nice\":3170,\"sys\":1542330,\"idle\":1798865820,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11275030,\"nice\":3950,\"sys\":1534820,\"idle\":1799301070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11087900,\"nice\":3360,\"sys\":1527180,\"idle\":1799385340,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":49,\"num\":10337,\"sum\":58824}}}"} 2025-03-14T23:21:07.012510+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994407012,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:21:07.012515+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994467012,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14692036608,\"uptime\":1814210.39,\"totalMem\":16484151296,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10024060,\"nice\":3740,\"sys\":1462500,\"idle\":1800618420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11078210,\"nice\":2130,\"sys\":1551550,\"idle\":1799476210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11115200,\"nice\":4210,\"sys\":1521820,\"idle\":1799517680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11396180,\"nice\":3250,\"sys\":1548510,\"idle\":1798655450,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11891430,\"nice\":2590,\"sys\":1526350,\"idle\":1798878740,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11490980,\"nice\":3170,\"sys\":1542400,\"idle\":1798925340,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11275350,\"nice\":3950,\"sys\":1534920,\"idle\":1799360480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11088170,\"nice\":3360,\"sys\":1527280,\"idle\":1799444780,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":8174,\"sum\":58841}}}"} 2025-03-14T23:23:32.365529+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994612365,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.deleteUsdResources (src/service/usdResource/usdResource.service.ts:307:14)","msg":"[usdResource.service.deleteUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8: no ids or value is undefined"} 2025-03-14T23:23:32.365682+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994612365,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.deleteUsdResources (src/service/usdResource/usdResource.service.ts:311:14)","msg":"[usdResource.service deleteUsdResources] gusUsdIds dto in payload to kafka: {\n \"ids\": []\n}"} 2025-03-14T23:23:32.366589+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612365,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-usd-resource-deleted for payload : {\"createdAt\":\"2025-03-14T23:23:32.365Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"635833db-75c8-32f9-915f-d2ca3007f38e\",\"client\":\"icc-slack-app\"}"} 2025-03-14T23:23:32.366590+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994612308,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:23:32.366591+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612366,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-usd-resource-deleted - undefined"} 2025-03-14T23:23:32.366595+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612366,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T23:23:32.366625+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612366,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T23:23:32.366797+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994612366,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:23:32.366809+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612366,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to topic 'incident': {\"createdAt\":\"2025-03-14T23:23:32.365Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"635833db-75c8-32f9-915f-d2ca3007f38e\",\"client\":\"icc-slack-app\"}"} 2025-03-14T23:23:32.366837+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994612366,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to Kafka topic 'incident'"} 2025-03-14T23:23:32.366838+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612366,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-usd-resource-deleted - undefined"} 2025-03-14T23:23:32.366839+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612366,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.1407480090856552\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T23:23:32.366861+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612366,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.1407480090856552\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T23:23:32.367061+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994612366,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T23:23:32.367189+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994612367,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.patchUpsertUsdResources (src/service/usdResource/usdResource.service.ts:350:12)","msg":"[usdResource.service.patchUpsertUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:32.367429+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994612367,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.createUsdResources (src/service/usdResource/usdResource.service.ts:54:12)","msg":"[usdResource.service.createUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 to create []"} 2025-03-14T23:23:32.367558+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994612367,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.createUsdResources (src/service/usdResource/usdResource.service.ts:83:12)","msg":"[usdResource.service.createUsdResources] []"} 2025-03-14T23:23:32.367670+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612367,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.createUsdResources (src/service/usdResource/usdResource.service.ts:87:12)","msg":"[usdResource.service.createUsdResources] response: []"} 2025-03-14T23:23:32.375227+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612375,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:32.375474+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994612366,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:23:32.375475+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994612375,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-rest-audit'"} 2025-03-14T23:23:32.375521+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612375,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:23:32.365Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"635833db-75c8-32f9-915f-d2ca3007f38e\",\"client\":\"icc-slack-app\"}"} 2025-03-14T23:23:32.375523+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612375,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T23:23:32.375557+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612375,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-14T23:23:32.375761+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612375,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-usd-resource-deleted event received"} 2025-03-14T23:23:32.375872+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612375,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-usd-resource-deleted schema, filtered out"} 2025-03-14T23:23:32.386801+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612386,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"IccRestKafkaProducer.produceEvent (src/kafka/producer/IccRestKafkaProducer.ts:34:16)","msg":" Handle produce event icc-usd-resource-created for payload : {\"createdAt\":\"2025-03-14T23:23:32.386Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":[],\"requestId\":\"635833db-75c8-32f9-915f-d2ca3007f38e\",\"client\":\"icc-slack-app\"}"} 2025-03-14T23:23:32.386802+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994612375,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:23:32.386802+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612386,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-usd-resource-created - undefined"} 2025-03-14T23:23:32.386805+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612386,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T23:23:32.386828+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612386,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T23:23:32.386954+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994612386,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:23:32.386956+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612386,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to topic 'incident': {\"createdAt\":\"2025-03-14T23:23:32.386Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":[],\"requestId\":\"635833db-75c8-32f9-915f-d2ca3007f38e\",\"client\":\"icc-slack-app\"}"} 2025-03-14T23:23:32.386990+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994612386,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to Kafka topic 'incident'"} 2025-03-14T23:23:32.386991+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612386,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-usd-resource-created - undefined"} 2025-03-14T23:23:32.386991+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612386,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.09550799429416656\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T23:23:32.387007+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612386,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.09550799429416656\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T23:23:32.387190+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994612387,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"IccRestKafkaProducer.produce (src/kafka/producer/IccRestKafkaProducer.ts:20:14)","msg":"kafka message was successfully produced for JSON: true"} 2025-03-14T23:23:32.395045+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612394,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:32.395233+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994612387,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:23:32.395233+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994612395,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-rest-audit'"} 2025-03-14T23:23:32.395262+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612395,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:23:32.386Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":[],\"requestId\":\"635833db-75c8-32f9-915f-d2ca3007f38e\",\"client\":\"icc-slack-app\"}"} 2025-03-14T23:23:32.395264+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612395,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T23:23:32.395314+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612395,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-14T23:23:32.395460+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612395,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-usd-resource-created event received"} 2025-03-14T23:23:32.395544+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612395,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-usd-resource-created schema, filtered out"} 2025-03-14T23:23:32.417499+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994612395,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:23:32.417500+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612417,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:32.418012+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612417,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T23:23:32.419479+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612419,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T23:23:32.419480+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612417,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]"} 2025-03-14T23:23:32.419481+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612419,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T23:23:32.419652+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612419,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T22:29:23.798Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..."} 2025-03-14T23:23:32.419811+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994612419,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..."} 2025-03-14T23:23:32.419934+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994612419,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000NYJr02AH..."} 2025-03-14T23:23:32.420522+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612419,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T23:23:32.420676+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612420,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null}]..."} 2025-03-14T23:23:32.421267+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612421,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000NYJr02AH: null"} 2025-03-14T23:23:32.421420+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994612421,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]..."} 2025-03-14T23:23:32.421874+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612421,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for 599ff244-7d51-40ea-bdc8-b30be613c623: null"} 2025-03-14T23:23:32.423207+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612423,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:32.425041+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612424,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T23:23:32.425174+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612425,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:32.426127+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612425,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T23:23:32.449541+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612449,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:32.449596+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612422,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T23:23:32.449599+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994612449,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-rest-audit'"} 2025-03-14T23:23:32.449600+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612449,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:23:32.395Z\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"responses\":[]}"} 2025-03-14T23:23:32.449615+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612449,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T23:23:32.449648+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612449,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-14T23:23:32.449806+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612449,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-usd-resource-response event received"} 2025-03-14T23:23:32.458286+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612458,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceEventProcessor.processEvent (src/kafka/processor/iccRest/usdResourceEventProcessor.ts:22:12)","msg":"[UsdResourceEventProcessor] Handle process event icc-usd-resource-response for payload {\"createdAt\":\"2025-03-14T23:23:32.395Z\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"responses\":[]}"} 2025-03-14T23:23:32.458434+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612458,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:369:16)","msg":"[asyncHandler.handleUsdResourcePatched] update for b7ef96fc-4995-4d2b-b152-2783270aada8 - {\"createdAt\":\"2025-03-14T23:23:32.395Z\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"responses\":[]}"} 2025-03-14T23:23:32.458557+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612458,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:32.461996+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612461,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T23:23:32.462125+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612461,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:391:16)","msg":"[asyncHandler.handleUsdResourcePatched] matching response USD resources to existing entries: []"} 2025-03-14T23:23:32.462243+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":40,"time":1741994612462,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AsyncHandler.handleUsdResourcePatched (src/service/async/asyncHandler.ts:437:18)","msg":"[asyncHandler.handleUsdResourcePatched] nothing to patch for b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:32.541238+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612541,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:32.541353+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612541,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:32.542543+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612542,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T23:23:32.543535+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612543,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:32.544475+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994612544,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T23:23:38.026093+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994618025,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:38.026172+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994613534,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T23:23:38.026172+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994618026,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest-audit'"} 2025-03-14T23:23:38.026176+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994618026,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:23:37.561Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"name\":\"Dominick Blue\",\"email\":\"dominick.blue@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuDhMYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T23:23:37.561Z\",\"recordId\":\"500EE00001TuDhMYAV\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"caseNumber\":\"73035802\"},\"changes\":{}}"} 2025-03-14T23:23:38.026217+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994618026,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T23:23:38.026238+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994618026,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T23:23:38.026443+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994618026,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-gus-response event received"} 2025-03-14T23:23:38.026969+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994618026,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:23:38.026970+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994618026,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T23:23:38.054514+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994618054,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:38.054514+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994618054,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]"} 2025-03-14T23:23:38.054903+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994618054,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T23:23:38.056029+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994618055,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T23:23:38.056029+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994618055,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T23:23:38.056251+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994618056,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T23:23:33.502Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..."} 2025-03-14T23:23:38.056431+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994618056,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..."} 2025-03-14T23:23:38.056638+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994618056,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000NYJr02AH..."} 2025-03-14T23:23:38.056810+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994618056,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T23:23:38.057744+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994618056,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null}]..."} 2025-03-14T23:23:38.058326+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994618058,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000NYJr02AH: null"} 2025-03-14T23:23:38.058474+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994618058,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]..."} 2025-03-14T23:23:38.058944+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994618058,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for 599ff244-7d51-40ea-bdc8-b30be613c623: null"} 2025-03-14T23:23:38.060396+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994618060,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:38.062529+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994618062,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T23:23:38.062661+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994618062,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:38.063851+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994618063,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T23:23:38.168624+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994618168,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:38.168759+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994618168,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:38.169784+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994618169,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T23:23:38.170782+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994618170,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:38.171717+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994618171,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T23:23:59.345815+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994639345,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:23:59.345882+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994637636,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T23:23:59.345883+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994639345,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-rest-audit'"} 2025-03-14T23:23:59.345884+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994639345,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"locks\":[{\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"inactive\",\"externalId\":\"a8LEE00001BY0lD2AT\",\"incidentToCiId\":\"599ff244-7d51-40ea-bdc8-b30be613c623\"}],\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"}"} 2025-03-14T23:23:59.345932+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994639345,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"} 2025-03-14T23:23:59.345937+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994639345,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"} 2025-03-14T23:23:59.346173+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994639346,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-ctc-lock-response event received"} 2025-03-14T23:23:59.346273+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994639346,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-ctc-lock-response schema, filtered out"} 2025-03-14T23:24:02.346177+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994642345,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:24:02.346283+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994641171,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:24:02.346284+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994642346,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest-audit'"} 2025-03-14T23:24:02.346304+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994642346,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:24:02.233Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"name\":\"Dominick Blue\",\"email\":\"dominick.blue@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuDhMYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T23:24:02.233Z\",\"recordId\":\"500EE00001TuDhMYAV\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"caseNumber\":\"73035802\"},\"changes\":{}}"} 2025-03-14T23:24:02.346305+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994642346,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T23:24:02.346351+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994642346,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T23:24:02.346573+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994642346,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-gus-response event received"} 2025-03-14T23:24:02.347129+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994642346,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:24:02.347130+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994642347,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T23:24:02.372858+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994642372,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:24:02.372859+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994642372,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]"} 2025-03-14T23:24:02.373342+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994642373,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:17:12)","msg":"getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..."} 2025-03-14T23:24:02.374517+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994642374,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getConfigurationItemsPlain (src/repository/herokuConnect/configurationItem.repository.ts:24:12)","msg":"getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..."} 2025-03-14T23:24:02.374518+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994642374,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]"} 2025-03-14T23:24:02.374699+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994642374,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:17:14)","msg":"convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T23:23:57.594Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":false,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T23:23:59.346Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..."} 2025-03-14T23:24:02.374858+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994642374,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:27:14)","msg":"convertIncidentToCis before configurationItem: {\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":false,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T23:23:59.346Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..."} 2025-03-14T23:24:02.374979+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994642374,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:31:18)","msg":"convertIncidentToCis Hit for configurationItem: a7JEE00000NYJr02AH..."} 2025-03-14T23:24:02.375131+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994642374,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:46:14)","msg":"convert: {\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..."} 2025-03-14T23:24:02.375263+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994642375,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.mapConfigurationItemsToResponseWithNochildren (src/service/herokuConnect/herokuConnect.service.transformer.ts:51:12)","msg":"Mapped: [{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null}]..."} 2025-03-14T23:24:02.375856+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994642375,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for a7JEE00000NYJr02AH: null"} 2025-03-14T23:24:02.376016+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994642375,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.convertIncidentToCis (src/service/incident/incident.service.transformer.ts:44:12)","msg":"convertIncidentToCis converted: [{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":false,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T23:23:59.346Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]..."} 2025-03-14T23:24:02.376488+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994642376,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Function.getChildrenCountFromCache (src/service/herokuConnect/herokuConnect.service.transformer.ts:90:14)","msg":"getChildrenCountFromCache for 599ff244-7d51-40ea-bdc8-b30be613c623: null"} 2025-03-14T23:24:02.377958+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994642377,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:24:02.379610+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994642379,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T23:24:02.379791+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994642379,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:24:02.380847+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994642380,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T23:24:02.484871+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994642484,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:24:02.485037+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994642484,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:24:02.486202+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994642486,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T23:24:02.487403+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994642487,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:24:02.488725+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994642488,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T23:24:56.984542+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994696984,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:24:56.984963+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994647012,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:24:56.984965+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994696984,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-rest-audit'"} 2025-03-14T23:24:56.985047+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994696984,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:24:56.966Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"Capacity\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:24:02.233Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":2,\"severity\":\"Sev3\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/oms-esob-eoa\",\"sentBySlackUserId\":\"U02NP5RGQQ7\",\"sentBy\":\"Dominick Blue\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"duration\":\"27 minutes\",\"incidentCommander\":\"Nikita Aggarwal\",\"incidentCommanderSlackUserId\":\"U03NM0MKSNQ\",\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"team\":\"Site Reliability\",\"content\":\"SR got alert about high APTs and perf degradation of the instance ita28 and upon investigation it is identified that the cause is user activity. An outbound email has been send to Support to notify them the activity is being performed that is impacting the performance of the instance. This cell is a single org cell.\",\"sentAt\":\"2025-03-14T23:24:56.623Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]},\"internalCommsId\":\"7b65956b-2cc6-47da-8b3e-419f5579f88d\",\"allInternalCommsReport\":[{\"sequenceNumber\":2,\"severity\":\"Sev3\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/oms-esob-eoa\",\"sentBySlackUserId\":\"U02NP5RGQQ7\",\"sentBy\":\"Dominick Blue\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"duration\":\"27 minutes\",\"incidentCommander\":\"Nikita Aggarwal\",\"incidentCommanderSlackUserId\":\"U03NM0MKSNQ\",\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"team\":\"Site Reliability\",\"content\":\"SR got alert about high APTs and perf degradation of the instance ita28 and upon investigation it is identified that the cause is user activity. An outbound email has been send to Support to notify them the activity is being performed that is impacting the performance of the instance. This cell is a single org cell.\",\"sentAt\":\"2025-03-14T23:24:56.623Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/oms-esob-eoa\",\"sentBySlackUserId\":\"U02NP5RGQQ7\",\"sentBy\":\"Dominick Blue\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"duration\":\"15 minutes\",\"incidentCommander\":\"Nikita Aggarwal\",\"incidentCommanderSlackUserId\":\"U03NM0MKSNQ\",\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"team\":\"Site Reliability\",\"content\":\"SR was paged due to high APT on ita28. Investigation is underway to identify a path to green. CAPE will be paged to assist.\",\"sentAt\":\"2025-03-14T22:44:35.033Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"cf2efc79-6bf0-a51b-b561-c06af219a70c\",\"client\":\"icc-slack-app\"}"} 2025-03-14T23:24:56.985048+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994696985,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T23:24:56.985078+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994696985,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T23:24:56.985384+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994696985,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-internal-comms-request event received"} 2025-03-14T23:24:56.985495+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994696985,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-internal-comms-request schema, filtered out"} 2025-03-14T23:25:08.111307+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994708111,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:25:08.111509+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994707012,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:25:08.111510+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994708111,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-rest-audit'"} 2025-03-14T23:25:08.111549+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994708111,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:25:07.826Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"Capacity\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:24:02.233Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"gsm@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"techcustomerescalation@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"sitereliability@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}],\"internalCommsId\":\"7b65956b-2cc6-47da-8b3e-419f5579f88d\",\"sequenceNumber\":2}}"} 2025-03-14T23:25:08.111552+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994708111,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T23:25:08.111602+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994708111,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T23:25:08.111809+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994708111,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-internal-comms-response event received"} 2025-03-14T23:28:05.820504+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994885820,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14692032512,\"uptime\":1814629.2,\"totalMem\":16484151296,\"loadavg\":[0.02,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10025860,\"nice\":3740,\"sys\":1462740,\"idle\":1801034570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11080370,\"nice\":2130,\"sys\":1551880,\"idle\":1799892110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11117510,\"nice\":4210,\"sys\":1522150,\"idle\":1799933370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11398780,\"nice\":3250,\"sys\":1548830,\"idle\":1799070950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11893790,\"nice\":2590,\"sys\":1526700,\"idle\":1799294280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11492390,\"nice\":3170,\"sys\":1542880,\"idle\":1799341510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11278270,\"nice\":3950,\"sys\":1535330,\"idle\":1799775550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11090260,\"nice\":3360,\"sys\":1527600,\"idle\":1799861060,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":5990,\"sum\":59634}}}"} 2025-03-14T23:28:05.820561+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741994885820,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:28:58.144667+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994938144,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:28:58.144839+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994938144,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:28:58.146205+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994938145,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T23:28:58.147586+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994938147,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:28:58.148753+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741994938148,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []"} 2025-03-14T23:34:05.820492+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741995245820,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14694453248,\"uptime\":1814989.2,\"totalMem\":16484151296,\"loadavg\":[0.01,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10026850,\"nice\":3740,\"sys\":1462960,\"idle\":1801392810,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11082380,\"nice\":2130,\"sys\":1552150,\"idle\":1800249670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11119200,\"nice\":4210,\"sys\":1522380,\"idle\":1800291030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11400340,\"nice\":3250,\"sys\":1549100,\"idle\":1799428310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11895610,\"nice\":2590,\"sys\":1526930,\"idle\":1799651970,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11493880,\"nice\":3170,\"sys\":1543120,\"idle\":1799699280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11279970,\"nice\":3950,\"sys\":1535610,\"idle\":1800133160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11091980,\"nice\":3360,\"sys\":1527880,\"idle\":1800218840,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5986,\"sum\":59637}}}"} 2025-03-14T23:34:05.820567+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741995245820,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:35:53.755183+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741995347761,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:35:53.755189+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741995353755,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":11.117638999999999,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-14T23:35:53.755687+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741995353755,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1883,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":32406},"res":{"statusCode":200,"headers":"***"},"responseTime":11,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T23:35:53.762822+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741995353755,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:35:53.762823+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741995353762,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":4.611266,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-14T23:35:53.763233+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741995353763,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1884,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":32406},"res":{"statusCode":200,"headers":"***"},"responseTime":5,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T23:35:53.871433+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741995353762,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:35:53.871435+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741995353871,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":105.598908,\"method\":\"GET\",\"path\":\"/api/v1/scrumTeams\",\"statusCode\":200}}"} 2025-03-14T23:35:53.874442+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741995353874,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1885,"method":"GET","url":"/api/v1/scrumTeams","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":32406},"res":{"statusCode":200,"headers":"***"},"responseTime":108,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T23:39:05.820462+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741995545820,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14696009728,\"uptime\":1815289.2,\"totalMem\":16484151296,\"loadavg\":[0.03,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10027940,\"nice\":3740,\"sys\":1463180,\"idle\":1801691290,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11084060,\"nice\":2130,\"sys\":1552390,\"idle\":1800547700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11120560,\"nice\":4210,\"sys\":1522600,\"idle\":1800588800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11401770,\"nice\":3250,\"sys\":1549330,\"idle\":1799726200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11897600,\"nice\":2590,\"sys\":1527130,\"idle\":1799949650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11496020,\"nice\":3170,\"sys\":1543430,\"idle\":1799996690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11281610,\"nice\":3950,\"sys\":1535880,\"idle\":1800430800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11093370,\"nice\":3360,\"sys\":1528080,\"idle\":1800517010,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5993,\"sum\":59634}}}"} 2025-03-14T23:39:05.820531+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741995545820,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:39:07.012502+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741995501238,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:39:07.012507+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741995547012,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14696570880,\"uptime\":1815290.39,\"totalMem\":16484151296,\"loadavg\":[0.03,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10027940,\"nice\":3740,\"sys\":1463180,\"idle\":1801692480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11084070,\"nice\":2130,\"sys\":1552390,\"idle\":1800548880,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11120560,\"nice\":4210,\"sys\":1522600,\"idle\":1800589980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11401780,\"nice\":3250,\"sys\":1549330,\"idle\":1799727380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11897610,\"nice\":2590,\"sys\":1527130,\"idle\":1799950840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11496030,\"nice\":3170,\"sys\":1543430,\"idle\":1799997880,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11281620,\"nice\":3950,\"sys\":1535880,\"idle\":1800431990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11093390,\"nice\":3360,\"sys\":1528080,\"idle\":1800518190,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":8208,\"sum\":58781}}}"} 2025-03-14T23:40:00.643605+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741995547012,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:40:00.643609+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741995600643,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":11.791148,\"method\":\"POST\",\"path\":\"/api/v1/incidents/recordings\",\"statusCode\":200}}"} 2025-03-14T23:40:00.644155+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741995600643,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1891,"method":"POST","url":"/api/v1/incidents/recordings","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":53788},"res":{"statusCode":200,"headers":"***"},"responseTime":10,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T23:40:07.016517+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741995606405,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:40:07.016523+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741995607016,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14700036096,\"uptime\":1815350.39,\"totalMem\":16484151296,\"loadavg\":[0.05,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10028220,\"nice\":3740,\"sys\":1463220,\"idle\":1801752160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11084350,\"nice\":2130,\"sys\":1552440,\"idle\":1800608510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11121010,\"nice\":4210,\"sys\":1522640,\"idle\":1800649510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11402100,\"nice\":3250,\"sys\":1549400,\"idle\":1799786940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11897920,\"nice\":2590,\"sys\":1527180,\"idle\":1800010450,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11496380,\"nice\":3170,\"sys\":1543480,\"idle\":1800057380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11281860,\"nice\":3950,\"sys\":1535920,\"idle\":1800491570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11093570,\"nice\":3360,\"sys\":1528130,\"idle\":1800577850,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":8128,\"sum\":58803}}}"} 2025-03-14T23:40:12.721250+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741995612721,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:12.721293+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741995612492,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T23:40:12.721294+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741995612721,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-renamed' for consumer group='icc-rest-audit'"} 2025-03-14T23:40:12.721296+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741995612721,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:40:12.672Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\"},\"eventObj\":{\"createdAt\":\"2025-03-14T23:40:07.546Z\",\"modifiedAt\":\"2025-03-14T23:40:12.466Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"C08JGDFK0HE\",\"name\":\"icc-73037460\"}}"} 2025-03-14T23:40:12.721299+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741995612721,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T23:40:12.721338+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741995612721,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T23:40:12.721539+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741995612721,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-slack-channel-renamed event received"} 2025-03-14T23:40:12.721630+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741995612721,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-slack-channel-renamed schema, filtered out"} 2025-03-14T23:40:27.426949+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741995627426,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C05U9CBHX8D"} 2025-03-14T23:40:27.427145+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741995627426,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C05U9CBHX8D"} 2025-03-14T23:40:27.435620+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741995615572,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:40:27.435621+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741995627435,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":748.24565,\"method\":\"GET\",\"path\":\"/api/v1/teams/external/a0090000000vv4hAAA\",\"statusCode\":304}}"} 2025-03-14T23:40:27.436180+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741995627435,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1897,"method":"GET","url":"/api/v1/teams/external/a0090000000vv4hAAA","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":56168},"res":{"statusCode":304,"headers":"***"},"responseTime":747,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-14T23:40:36.561974+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741995636561,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:36.562054+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741995635092,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-14T23:40:36.562055+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741995636562,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest-audit'"} 2025-03-14T23:40:36.562065+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741995636562,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:40:36.179Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuHuiYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T23:40:36.179Z\",\"recordId\":\"500EE00001TuHuiYAF\",\"incidentId\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"caseNumber\":\"73037460\"},\"changes\":{}}"} 2025-03-14T23:40:36.562082+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741995636562,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T23:40:36.562121+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741995636562,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T23:40:36.562391+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741995636562,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-gus-response event received"} 2025-03-14T23:40:36.563068+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741995636562,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:40:36.563069+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741995636563,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user undefined"} 2025-03-14T23:40:36.588680+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741995636588,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:36.590378+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741995636590,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId 961c41b8-4835-490d-9237-fb72e151e8f7 - []"} 2025-03-14T23:40:36.590547+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741995636590,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:36.591720+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741995636591,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 961c41b8-4835-490d-9237-fb72e151e8f7 - []"} 2025-03-14T23:40:36.684266+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741995636684,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:36.684409+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741995636684,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:36.686073+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741995636685,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 961c41b8-4835-490d-9237-fb72e151e8f7 - []"} 2025-03-14T23:40:36.687415+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741995636687,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:36.688529+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741995636688,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 961c41b8-4835-490d-9237-fb72e151e8f7 - []"} 2025-03-14T23:44:05.820491+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741995845820,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14702952448,\"uptime\":1815589.2,\"totalMem\":16484151296,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10029170,\"nice\":3740,\"sys\":1463400,\"idle\":1801989530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11085750,\"nice\":2130,\"sys\":1552640,\"idle\":1800845330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741996027016,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14704812032,\"uptime\":1815770.39,\"totalMem\":16484151296,\"loadavg\":[0.09,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10029920,\"nice\":3740,\"sys\":1463530,\"idle\":1802169530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11086320,\"nice\":2130,\"sys\":1552780,\"idle\":1801025490,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11123360,\"nice\":4210,\"sys\":1522970,\"idle\":1801066460,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":20,"time":1741996203098,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:50:03.099274+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741996201905,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:50:03.099276+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741996203099,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-folder-created' for consumer group='icc-rest-audit'"} 2025-03-14T23:50:03.099277+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741996203099,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:50:02.257Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"NA\",\"name\":\"NA\"}},\"eventObj\":{\"folderId\":\"1fMW6CbEwq0Tw3JEwNqFqZppVAsrIarGG\"}}"} 2025-03-14T23:50:03.099296+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741996203099,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-folder-created\"}}"} 2025-03-14T23:50:03.099337+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741996203099,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-folder-created\"}}"} 2025-03-14T23:50:03.099595+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741996203099,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:71:14)","msg":"IncidentAuditConsumer: icc-bridge-folder-created event received"} 2025-03-14T23:50:03.099716+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741996203099,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"AuditEventHandler.handleEvent (src/kafka/consumer/audit/auditEventHandler.ts:79:18)","msg":"Impossible to route icc-bridge-folder-created schema, filtered out"} 2025-03-14T23:50:29.282733+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741996207012,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:50:29.282737+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741996229282,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T23:51:05.820481+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741996265820,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14706552832,\"uptime\":1816009.2,\"totalMem\":16484151296,\"loadavg\":[0.07,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10031040,\"nice\":3740,\"sys\":1463700,\"idle\":1802406720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11087290,\"nice\":2130,\"sys\":1552970,\"idle\":1801262700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11124540,\"nice\":4210,\"sys\":1523170,\"idle\":1801303680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11405870,\"nice\":3250,\"sys\":1549960,\"idle\":1800441200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T23:52:07.012506+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741996295637,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-14T23:52:07.012511+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741996327012,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14708051968,\"uptime\":1816070.39,\"totalMem\":16484151296,\"loadavg\":[0.06,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10031280,\"nice\":3740,\"sys\":1463740,\"idle\":1802467570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-14T23:56:24.330016+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741996584329,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Rule engine consumer received kafka message with key: a5aab472-b839-4738-8400-ac2daae38967"} 2025-03-14T23:56:24.330115+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741996584330,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rule-engine'"} 2025-03-14T23:56:24.330118+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741996584330,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:56:23.939Z\",\"user\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"name\":\"Becky Dinh\",\"email\":\"becky.dinh@salesforce.com\"},\"incident\":{\"id\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"slackChannel\":{\"id\":\"C08HE909JN5\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Thk9kYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T23:56:23.939Z\",\"recordId\":\"500EE00001Thk9kYAB\",\"incidentId\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"caseNumber\":\"72888272\"},\"changes\":{}}"} 2025-03-14T23:56:24.330119+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741996584330,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric 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(src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:22:14)","msg":"Rule Engine Consumer: icc-gus-response event received"} 2025-03-14T23:56:24.330554+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741996584330,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:30:18)","msg":"Impossible to route icc-gus-response schema, filtered out"} 2025-03-14T23:57:05.820501+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741996625820,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': 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2025-03-14T23:58:05.820474+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741996685820,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14639276032,\"uptime\":1816429.2,\"totalMem\":16484151296,\"loadavg\":[0.28,0.2,0.08],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10033110,\"nice\":3740,\"sys\":1464140,\"idle\":1802823690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11090090,\"nice\":2130,\"sys\":1553400,\"idle\":1801679100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11140690,\"nice\":4210,\"sys\":1525700,\"idle\":1801704230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1741996685820,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:00:07.012524+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741996801789,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:00:07.012530+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741996807012,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14636679168,\"uptime\":1816550.39,\"totalMem\":16484151296,\"loadavg\":[0.29,0.29,0.13],\"cpus\":[{\"model\":\"Intel(R) 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2025-03-15T00:05:53.449498+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997153449,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Rule engine consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:05:53.449808+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997153449,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-rule-engine'"} 2025-03-15T00:05:53.449812+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997153449,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:05:53.436Z\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing in esvc1\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:56:01.739Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"id\":\"c49d7c48-7c43-486e-8caf-18c6ac347176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:12:54.999Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"wmglld-yc6pmx-6t3q7d-47uv8q-1741997152921\",\"client\":\"icc-ui\"}"} 2025-03-15T00:05:53.449814+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997153449,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-15T00:05:53.449860+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997153449,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-15T00:05:53.450249+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997153449,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:22:14)","msg":"Rule Engine Consumer: icc-usd-resource-deleted event received"} 2025-03-15T00:05:53.450377+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997153450,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:30:18)","msg":"Impossible to route icc-usd-resource-deleted schema, filtered out"} 2025-03-15T00:05:53.467650+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997153449,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:05:53.467650+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997153467,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Rule engine consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:05:53.467888+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997153467,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-rule-engine'"} 2025-03-15T00:05:53.467891+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997153467,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:05:53.459Z\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing in esvc1\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:56:01.739Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"id\":\"c49d7c48-7c43-486e-8caf-18c6ac347176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:12:54.999Z\"},\"eventObj\":[],\"requestId\":\"wmglld-yc6pmx-6t3q7d-47uv8q-1741997152921\",\"client\":\"icc-ui\"}"} 2025-03-15T00:05:53.467892+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997153467,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-15T00:05:53.467894+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997153467,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-15T00:05:53.468120+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997153467,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:22:14)","msg":"Rule Engine Consumer: icc-usd-resource-created event received"} 2025-03-15T00:05:53.468255+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997153468,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:30:18)","msg":"Impossible to route icc-usd-resource-created schema, filtered out"} 2025-03-15T00:05:53.519296+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997153467,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:05:53.519296+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997153519,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Rule engine consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:05:53.519357+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997153519,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-rule-engine'"} 2025-03-15T00:05:53.519358+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997153519,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:05:53.468Z\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"responses\":[]}"} 2025-03-15T00:05:53.519359+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997153519,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-15T00:05:53.519396+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997153519,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-15T00:05:53.519582+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997153519,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:22:14)","msg":"Rule Engine Consumer: icc-usd-resource-response event received"} 2025-03-15T00:05:53.519692+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997153519,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:30:18)","msg":"Impossible to route icc-usd-resource-response schema, filtered out"} 2025-03-15T00:05:53.679451+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997153519,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:05:53.679451+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997153679,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Rule engine consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:05:53.679592+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997153679,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='icc-rule-engine'"} 2025-03-15T00:05:53.679594+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997153679,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:05:53.491Z\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"name\":\"Murali Krishna Tirunagari\",\"email\":\"mtirunagari@salesforce.com\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing in esvc1\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:03:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:12:54.999Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T22:38:00.000Z\",\"2025-03-14T22:03:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"impactStartTime\":[\"2025-03-14T22:39:00.000Z\",\"2025-03-14T22:03:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-15T00:00:00.000Z\"],\"category\":[\"\",\"Application\"],\"rootCause\":[\"\",\"Change\"]},\"requestId\":\"wmglld-yc6pmx-6t3q7d-47uv8q-1741997152921\",\"client\":\"icc-ui\"}"} 2025-03-15T00:05:53.679594+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997153679,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-15T00:05:53.679618+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997153679,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-15T00:05:53.679813+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997153679,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:22:14)","msg":"Rule Engine Consumer: icc-incident-resolved event received"} 2025-03-15T00:05:53.690010+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997153689,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"IncidentEventProcessor.processEvent (src/kafka/processor/shared/incidentEventProcessor.ts:26:12)","msg":" Handle process event icc-incident-resolved in IncidentEventProcessor for payload : {\"createdAt\":\"2025-03-15T00:05:53.491Z\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"name\":\"Murali Krishna Tirunagari\",\"email\":\"mtirunagari@salesforce.com\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing in esvc1\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:03:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:12:54.999Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T22:38:00.000Z\",\"2025-03-14T22:03:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"impactStartTime\":[\"2025-03-14T22:39:00.000Z\",\"2025-03-14T22:03:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-15T00:00:00.000Z\"],\"category\":[\"\",\"Application\"],\"rootCause\":[\"\",\"Change\"]},\"requestId\":\"wmglld-yc6pmx-6t3q7d-47uv8q-1741997152921\",\"client\":\"icc-ui\"}"} 2025-03-15T00:06:00.606978+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997160606,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: CDQ3U66E5"} 2025-03-15T00:06:00.652006+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741997160651,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"GusUserService.getGusUserByEmail (src/service/user/gusUser.service.ts:60:14)","msg":"Unable to retrieve user gsm@salesforce.com from GUS"} 2025-03-15T00:06:00.753074+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997160752,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Proxy.searchSlackUserByEmail (src/service/slack/slackapi.service.ts:90:14)","msg":"Error searching slack user with error: Error: An API error occurred: users_not_found"} 2025-03-15T00:06:00.753245+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997160753,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"TeamService.createUsersIfAbsent (src/service/team/team.service.ts:729:18)","msg":"Comms User gsm@salesforce.com is not present in GUS. This could be a valid case for a DL email address"} 2025-03-15T00:06:00.799202+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":50,"time":1741997160798,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"GusUserService.getGusUserByEmail (src/service/user/gusUser.service.ts:60:14)","msg":"Unable to retrieve user techcustomerescalation@salesforce.com from GUS"} 2025-03-15T00:06:07.016524+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997161347,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:06:07.016530+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997167016,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14604128256,\"uptime\":1816910.4,\"totalMem\":16484151296,\"loadavg\":[0.31,0.33,0.17],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10046940,\"nice\":3770,\"sys\":1468850,\"idle\":1803285660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11100250,\"nice\":2130,\"sys\":1557760,\"idle\":1802145060,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11157220,\"nice\":4230,\"sys\":1529560,\"idle\":1802164440,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11436880,\"nice\":3250,\"sys\":1554530,\"idle\":1801304380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11923470,\"nice\":2590,\"sys\":1532090,\"idle\":1801539030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11516040,\"nice\":3170,\"sys\":1549200,\"idle\":1801590040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11306610,\"nice\":3950,\"sys\":1542470,\"idle\":1802017670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11138190,\"nice\":3360,\"sys\":1534680,\"idle\":1802084220,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":58,\"num\":9784,\"sum\":58830}}}"} 2025-03-15T00:07:05.824472+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997225824,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14652002304,\"uptime\":1816969.2,\"totalMem\":16484151296,\"loadavg\":[0.31,0.32,0.18],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10047140,\"nice\":3770,\"sys\":1468890,\"idle\":1803344170,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11100430,\"nice\":2130,\"sys\":1557820,\"idle\":1802203480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11157670,\"nice\":4230,\"sys\":1529590,\"idle\":1802222800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11437100,\"nice\":3250,\"sys\":1554560,\"idle\":1801362770,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11923820,\"nice\":2590,\"sys\":1532130,\"idle\":1801597390,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11516350,\"nice\":3170,\"sys\":1549250,\"idle\":1801648360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11306840,\"nice\":3950,\"sys\":1542510,\"idle\":1802075990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11138490,\"nice\":3360,\"sys\":1534710,\"idle\":1802142620,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":5991,\"sum\":59640}}}"} 2025-03-15T00:07:05.824538+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997225824,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:07:07.016547+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997167016,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:07:07.016551+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997227016,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14651772928,\"uptime\":1816970.4,\"totalMem\":16484151296,\"loadavg\":[0.31,0.32,0.18],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10047140,\"nice\":3770,\"sys\":1468890,\"idle\":1803345350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2.90GHz\",\"speed\":0,\"times\":{\"user\":11138490,\"nice\":3360,\"sys\":1534710,\"idle\":1802143810,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":14164,\"sum\":58675}}}"} 2025-03-15T00:09:30.261160+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997370261,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Connected to Redis"} 2025-03-15T00:09:30.262051+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997370262,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Redis client ready"} 2025-03-15T00:10:44.912275+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997407016,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:10:44.912279+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997444912,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":55.299265,\"method\":\"GET\",\"path\":\"/api/v1/incidents?impactStartDate=2025-03-14T00%3A10%3A44.623965174Z&pageSize=100\",\"statusCode\":200}}"} 2025-03-15T00:10:44.913529+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997444913,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1932,"method":"GET","url":"/api/v1/incidents?impactStartDate=2025-03-14T00%3A10%3A44.623965174Z&pageSize=100","query":{"impactStartDate":"2025-03-14T00:10:44.623965174Z","pageSize":"100"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":51166},"res":{"statusCode":200,"headers":"***"},"responseTime":56,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T00:10:46.016305+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997444912,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:10:46.016312+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997446016,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":37.63744,\"method\":\"GET\",\"path\":\"/api/v1/incidents?impactStartDate=2025-03-14T00%3A10%3A44.623965174Z&pageSize=100\",\"statusCode\":200}}"} 2025-03-15T00:10:46.017524+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997446017,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1933,"method":"GET","url":"/api/v1/incidents?impactStartDate=2025-03-14T00%3A10%3A44.623965174Z&pageSize=100","query":{"impactStartDate":"2025-03-14T00:10:44.623965174Z","pageSize":"100"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":51166},"res":{"statusCode":200,"headers":"***"},"responseTime":39,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T00:10:54.287218+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997452219,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:10:54.287221+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997454287,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Rule engine consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:10:54.287309+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997454287,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-rule-engine'"} 2025-03-15T00:10:54.287310+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997454287,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:10:54.232Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"},\"eventObj\":{\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"reminderId\":\"c2ae411d-a1a7-4890-b52d-4b9c1f97ece1\",\"message\":\"Send Resolved TCE\",\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"}},\"client\":\"icc-rest\"}"} 2025-03-15T00:10:54.287311+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997454287,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-15T00:10:54.287356+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997454287,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-15T00:10:54.287650+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997454287,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:22:14)","msg":"Rule Engine Consumer: bullmq-job-completed event received"} 2025-03-15T00:10:54.287773+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997454287,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:30:18)","msg":"Impossible to route bullmq-job-completed schema, filtered out"} 2025-03-15T00:10:54.370874+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997454287,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:10:54.370875+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997454370,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Rule engine consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:10:54.371012+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997454370,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-rule-engine'"} 2025-03-15T00:10:54.371014+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997454370,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:10:54.322Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"},\"eventObj\":{\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"reminderId\":\"c2ae411d-a1a7-4890-b52d-4b9c1f97ece1\",\"message\":\"Send Resolved TCE\",\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"reminderData\":{\"id\":\"c2ae411d-a1a7-4890-b52d-4b9c1f97ece1\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Send Resolved TCE\",\"audience\":[],\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-15T00:10:54.183Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":5,\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08J53JAZRP\"}}"} 2025-03-15T00:10:54.371024+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997454370,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-15T00:10:54.371051+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997454371,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-15T00:10:54.371276+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997454371,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:22:14)","msg":"Rule Engine Consumer: icc-reminder-triggered event received"} 2025-03-15T00:10:54.371388+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997454371,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:30:18)","msg":"Impossible to route icc-reminder-triggered schema, filtered out"} 2025-03-15T00:10:58.072451+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997454371,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:10:58.072456+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997458072,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":35.847874,\"method\":\"GET\",\"path\":\"/api/v1/incidents?impactStartDate=2025-03-14T00%3A10%3A58.004539121Z&pageSize=100\",\"statusCode\":200}}"} 2025-03-15T00:10:58.073613+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997458073,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1936,"method":"GET","url":"/api/v1/incidents?impactStartDate=2025-03-14T00%3A10%3A58.004539121Z&pageSize=100","query":{"impactStartDate":"2025-03-14T00:10:58.004539121Z","pageSize":"100"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":51166},"res":{"statusCode":200,"headers":"***"},"responseTime":37,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T00:11:02.654321+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] 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{\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":34.988655,\"method\":\"GET\",\"path\":\"/api/v1/incidents?impactStartDate=2025-03-14T00%3A10%3A58.004539121Z&pageSize=100\",\"statusCode\":200}}"} 2025-03-15T00:11:05.378763+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997465378,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1939,"method":"GET","url":"/api/v1/incidents?impactStartDate=2025-03-14T00%3A10%3A58.004539121Z&pageSize=100","query":{"impactStartDate":"2025-03-14T00:10:58.004539121Z","pageSize":"100"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":51166},"res":{"statusCode":200,"headers":"***"},"responseTime":36,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T00:11:27.483430+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997467016,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:11:27.483433+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997487483,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":2.9701709999999997,\"method\":\"GET\",\"path\":\"/api/v1/configVars?keys=categories,rootCauses,servicesImpacted\",\"statusCode\":200}}"} 2025-03-15T00:11:27.484071+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997487483,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1940,"method":"GET","url":"/api/v1/configVars?keys=categories,rootCauses,servicesImpacted","query":{"keys":"categories,rootCauses,servicesImpacted"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":56258},"res":{"statusCode":200,"headers":"***"},"responseTime":3,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T00:11:27.606221+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997487483,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:11:27.606227+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997487606,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":23.453377,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-15T00:11:27.606711+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997487606,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1941,"method":"GET","url":"/api/v1/users/me","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":56258},"res":{"statusCode":200,"headers":"***"},"responseTime":23,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T00:11:27.613069+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997487606,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:11:27.613069+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997487613,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":4.576359,\"method\":\"GET\",\"path\":\"/api/v1/users/me/preferences\",\"statusCode\":200}}"} 2025-03-15T00:11:27.613517+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997487613,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1942,"method":"GET","url":"/api/v1/users/me/preferences","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":56258},"res":{"statusCode":200,"headers":"***"},"responseTime":5,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T00:11:27.648975+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997487613,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:11:27.648976+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997487648,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-15T00:11:27.686823+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997487686,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:11:27.688338+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997487688,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-15T00:11:27.688517+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997487688,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:11:27.690676+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997487690,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-15T00:11:27.695918+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997487695,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:11:27.696354+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997487695,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:11:27.698414+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997487698,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-15T00:11:27.701692+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997487701,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":86.357714,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08J53JAZRP\",\"statusCode\":200}}"} 2025-03-15T00:11:27.702379+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997487701,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1943,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08J53JAZRP","query":{"slackChannelId":"C08J53JAZRP"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":56258},"res":{"statusCode":200,"headers":"***"},"responseTime":86,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T00:11:27.789143+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997487788,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:66:14)","msg":"[SlackService.getChannelNameById] Cache hit for Slack Channel: C05U9CBHX8D"} 2025-03-15T00:11:27.789314+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997487789,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"SlackService.getChannelNameById (src/service/slack/slack.service.ts:69:12)","msg":"[SlackService.getChannelNameById] Cache miss for Slack Channel: C05T2A3C319"} 2025-03-15T00:11:27.999878+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997487701,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:11:27.999881+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997487999,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali 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13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-15T00:11:28.025452+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997488025,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:11:28.026551+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997488026,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId 13dc682c-7922-45ef-a32c-698d7df872fd - []"} 2025-03-15T00:11:39.865088+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997488829,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:11:39.865091+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997499864,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Rule engine consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:11:39.865325+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741997499865,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-rule-engine'"} 2025-03-15T00:11:39.865327+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741997499865,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:11:39.857Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing in esvc1\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:03:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:56:01.739Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard 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2025-03-15T00:22:00.172538+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741998120136,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:22:00.172539+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998120172,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-15T00:22:00.185860+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998120185,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:22:00.187003+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998120186,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-15T00:22:00.187156+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998120186,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:9:12)","msg":"getDuplicateCaseNumber incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:22:00.188151+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998120187,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getDuplicateCaseNumber (src/repository/duplicateCaseNumber/duplicateCaseNumber.repository.ts:13:12)","msg":"getDuplicateCaseNumber incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-15T00:22:00.192367+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998120192,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"UsdResourceService.getAllUsdResources (src/service/usdResource/usdResource.service.ts:39:12)","msg":"[usdResource.service.getUsdResources] for incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:22:00.192491+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998120192,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:10:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:22:00.193920+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998120193,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getUsdResources (src/repository/usdResource/usdResource.repository.ts:14:12)","msg":"[usdResource.repository.getUsdResources] incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-15T00:22:00.195372+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998120195,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":55.583816999999996,\"method\":\"GET\",\"path\":\"/api/v1/incidents?slackChannelId=C08HYLPF5HS\",\"statusCode\":200}}"} 2025-03-15T00:22:00.195835+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741998120195,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":1976,"method":"GET","url":"/api/v1/incidents?slackChannelId=C08HYLPF5HS","query":{"slackChannelId":"C08HYLPF5HS"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":49402},"res":{"statusCode":200,"headers":"***"},"responseTime":56,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T00:22:00.210752+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741998120195,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:22:00.210753+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998120210,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-15T00:22:00.215893+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998120215,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"IncidentService.handleProblemForIncident (src/service/incident/incident.service.ts:1941:16)","msg":"handleProblemForIncident create new problem {\"createdByIcc\":true} this is done in gus-export"} 2025-03-15T00:22:00.216177+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998120215,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"IncidentService.closeIncident (src/service/incident/incident.service.ts:741:12)","msg":"closeIncident eventData {\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-73035004\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Customer - Internal\",\"originReference\":\"NA\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T21:53:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/yxx-ntis-wqv\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-662-426-8416, pin: 587189346; \\nFind numbers in more regions on https://tel.meet/yxx-ntis-wqv?pin=1317710148628, pin: 1317710148628\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Configuration\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000gIQLYA2\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Rogue workflow configuration\",\"customerExperience\":\"HDPS channel could not process any requests.\",\"immediateResolution\":\"Reverted workflow\",\"aarQuestions\":\"NA\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"HSE-Platform-CodeGenieForSupport-Bot\",\"closedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"createdBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"modifiedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-15T00:22:00.202Z\",\"modifiedAt\":\"2025-03-15T00:22:00.202Z\",\"id\":\"9d9497c8-fc8d-40f1-852f-7d1796c9d3ec\"},\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"73035004\",\"caseRecordId\":\"500EE00001Tu9HAYAZ\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/vi1pApLvyqna\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-15T00:20:33.169Z\"}"} 2025-03-15T00:22:00.220579+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998120220,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"buildAuditEntry for user {\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"}"} 2025-03-15T00:22:00.243456+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998120243,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:10:12)","msg":"getProblem incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:22:00.245205+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998120245,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getProblems (src/repository/prbNumber/prbNumber.repository.ts:14:12)","msg":"getProblem incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-15T00:22:00.245332+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998120245,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:10:12)","msg":"getWorkItem incidentId b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:22:00.246264+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998120246,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"Repository.getWorkItems (src/repository/workItem/workItem.repository.ts:14:12)","msg":"getWorkItem incidentId b9e8b642-7618-4548-927f-8ebc31271097 - []"} 2025-03-15T00:22:05.044723+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998125044,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"KafkaConsumer. (src/kafka/consumer/audit/auditConsumer.ts:26:14)","msg":"Audit consumer received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:22:05.044922+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741998123712,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:22:05.044924+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741998125044,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='icc-rest-audit'"} 2025-03-15T00:22:05.044933+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998125044,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:22:05.036Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-73035004\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Customer - Internal\",\"originReference\":\"NA\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T21:53:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/yxx-ntis-wqv\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-662-426-8416, pin: 587189346; \\nFind numbers in more regions on https://tel.meet/yxx-ntis-wqv?pin=1317710148628, pin: 1317710148628\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Configuration\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000gIQLYA2\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Rogue workflow configuration\",\"customerExperience\":\"HDPS channel could not process any requests.\",\"immediateResolution\":\"Reverted workflow\",\"aarQuestions\":\"NA\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"HSE-Platform-CodeGenieForSupport-Bot\",\"closedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"createdBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"modifiedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-15T00:22:00.202Z\",\"modifiedAt\":\"2025-03-15T00:22:00.202Z\",\"id\":\"9d9497c8-fc8d-40f1-852f-7d1796c9d3ec\"},\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"73035004\",\"caseRecordId\":\"500EE00001Tu9HAYAZ\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/vi1pApLvyqna\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-15T00:20:33.169Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/vi1pApLvyqna\"}}"} 2025-03-15T00:22:05.044959+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998125044,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"} 2025-03-15T00:22:05.045007+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998125044,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"} 2025-03-15T00:22:07.016488+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741998126448,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:22:07.016492+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998127016,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14712033280,\"uptime\":1817870.4,\"totalMem\":16484151296,\"loadavg\":[0.03,0.07,0.08],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10051210,\"nice\":3770,\"sys\":1469660,\"idle\":1804239870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11103740,\"nice\":2130,\"sys\":1558590,\"idle\":1803099810,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11162660,\"nice\":4230,\"sys\":1530300,\"idle\":1803117520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11441160,\"nice\":3250,\"sys\":1555350,\"idle\":1802257510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11929130,\"nice\":2590,\"sys\":1532670,\"idle\":1802492350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11520890,\"nice\":3170,\"sys\":1549920,\"idle\":1802543500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11311260,\"nice\":3950,\"sys\":1543160,\"idle\":1802970720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11142130,\"nice\":3360,\"sys\":1535370,\"idle\":1803038180,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":7392,\"sum\":58671}}}"} 2025-03-15T00:22:11.971022+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998130896,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"convertChangeImplDBObjectintoResponse from [] to []"} 2025-03-15T00:22:11.971025+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998131970,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Rule engine consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:22:11.971099+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741998131971,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-prb-number-updated' for consumer group='icc-rule-engine'"} 2025-03-15T00:22:11.971103+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998131971,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:22:11.920Z\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"name\":\"Murali Krishna Tirunagari\",\"email\":\"mtirunagari@salesforce.com\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"\"},\"caseRecordId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"prbNumber\":{\"value\":\"PRB-0027079\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"sfid\":\"a4QEE00000066vZ2AQ\",\"valid\":true,\"gusIdentifier\":\"PRB-0027079\",\"createdByIcc\":false}},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-15T00:22:11.920Z\",\"recordId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"caseNumber\":\"\"}}"} 2025-03-15T00:22:11.971104+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998131971,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-prb-number-updated\"}}"} 2025-03-15T00:22:11.971139+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998131971,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-prb-number-updated\"}}"} 2025-03-15T00:22:11.971373+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998131971,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:22:14)","msg":"Rule Engine Consumer: icc-prb-number-updated event received"} 2025-03-15T00:22:11.971458+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998131971,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:30:18)","msg":"Impossible to route icc-prb-number-updated schema, filtered out"} 2025-03-15T00:22:11.971504+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741998131971,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:22:11.971505+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998131971,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Rule engine consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:22:11.971571+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741998131971,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rule-engine'"} 2025-03-15T00:22:11.971573+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998131971,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:22:11.920Z\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"name\":\"Murali Krishna Tirunagari\",\"email\":\"mtirunagari@salesforce.com\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tu4uHYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-15T00:22:11.920Z\",\"recordId\":\"500EE00001Tu4uHYAR\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"caseNumber\":\"73036099\"},\"changes\":{}}"} 2025-03-15T00:22:11.971574+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998131971,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-15T00:22:11.971599+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998131971,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-15T00:22:11.971731+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998131971,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:22:14)","msg":"Rule Engine Consumer: icc-gus-response event received"} 2025-03-15T00:22:11.971800+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998131971,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","caller":"RuleEngineEventHandler.handleEvent (src/kafka/consumer/rule-engine/ruleEngineEventHandler.ts:30:18)","msg":"Impossible to route icc-gus-response schema, filtered out"} 2025-03-15T00:23:07.016523+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741998136731,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:23:07.016528+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998187016,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14710767616,\"uptime\":1817930.4,\"totalMem\":16484151296,\"loadavg\":[0.01,0.05,0.08],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10051480,\"nice\":3770,\"sys\":1469740,\"idle\":1804299490,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11104070,\"nice\":2130,\"sys\":1558630,\"idle\":1803159490,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11163030,\"nice\":4230,\"sys\":1530340,\"idle\":1803177010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1741998247016,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:25:07.016524+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998307016,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14713253888,\"uptime\":1818050.4,\"totalMem\":16484151296,\"loadavg\":[0,0.03,0.07],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10051990,\"nice\":3770,\"sys\":1469850,\"idle\":1804418780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2.90GHz\",\"speed\":0,\"times\":{\"user\":11143050,\"nice\":3360,\"sys\":1535500,\"idle\":1803216980,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":7208,\"sum\":58788}}}"} 2025-03-15T00:26:05.824498+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998365824,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14717321216,\"uptime\":1818109.2,\"totalMem\":16484151296,\"loadavg\":[0.04,0.04,0.07],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10052310,\"nice\":3770,\"sys\":1469880,\"idle\":1804477220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-15T00:29:05.824504+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741998545824,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14715650048,\"uptime\":1818289.2,\"totalMem\":16484151296,\"loadavg\":[0.09,0.06,0.07],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10053380,\"nice\":3770,\"sys\":1469970,\"idle\":1804656100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11105350,\"nice\":2130,\"sys\":1559000,\"idle\":1803516300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11165240,\"nice\":4230,\"sys\":1530630,\"idle\":1803532890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1741999325824,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:43:51.437178+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741999387020,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:43:51.437182+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741999431437,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Connected to Redis"} 2025-03-15T00:45:05.824484+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741999505824,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 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2025-03-15T00:48:00.809696+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1741999627016,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T00:48:00.809699+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1741999680809,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.8712329999999999,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-15T00:48:00.810311+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] 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2025-03-15T01:00:07.020527+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742000407020,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14712868864,\"uptime\":1820150.4,\"totalMem\":16484151296,\"loadavg\":[0.02,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10060720,\"nice\":3770,\"sys\":1471270,\"idle\":1806507030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11111080,\"nice\":2130,\"sys\":1560550,\"idle\":1805368330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11175460,\"nice\":4230,\"sys\":1532070,\"idle\":1805380910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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2025-03-15T01:16:05.828488+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742001365828,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14717042688,\"uptime\":1821109.21,\"totalMem\":16484151296,\"loadavg\":[0.09,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10064630,\"nice\":3770,\"sys\":1471840,\"idle\":1807460760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11114940,\"nice\":2130,\"sys\":1561330,\"idle\":1806321050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11179390,\"nice\":4230,\"sys\":1532790,\"idle\":1806334050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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2025-03-15T01:38:52.988972+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742002732988,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":2015,"method":"GET","url":"/api/v1/incidents?impactStartDate=2025-03-14T01%3A38%3A49.482216620Z&pageSize=100","query":{"impactStartDate":"2025-03-14T01:38:49.482216620Z","pageSize":"100"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":42708},"res":{"statusCode":200,"headers":"***"},"responseTime":35,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T01:38:57.089700+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742002732987,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T01:38:57.089704+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] 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2025-03-15T01:40:03.358554+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742002783739,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T01:40:03.358558+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742002803358,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Connected to Redis"} 2025-03-15T01:40:08.439713+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742002807020,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T01:40:08.439718+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] 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{"level":30,"time":1742002809543,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":2022,"method":"GET","url":"/api/v1/incidents?impactStartDate=2025-03-14T01%3A40%3A08.355876082Z&pageSize=100","query":{"impactStartDate":"2025-03-14T01:40:08.355876082Z","pageSize":"100"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":39816},"res":{"statusCode":200,"headers":"***"},"responseTime":36,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T01:42:07.020506+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742002867020,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T01:42:07.020512+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] 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2025-03-15T01:55:06.422952+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742003706422,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Connected to Redis"} 2025-03-15T01:57:05.828486+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742003825828,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14719770624,\"uptime\":1823569.21,\"totalMem\":16484151296,\"loadavg\":[0.04,0.07,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10075420,\"nice\":3770,\"sys\":1473780,\"idle\":1809905060,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742004308406,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Connected to Redis"} 2025-03-15T02:08:05.832471+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742004485832,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14716841984,\"uptime\":1824229.21,\"totalMem\":16484151296,\"loadavg\":[0.01,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10077830,\"nice\":3770,\"sys\":1474340,\"idle\":1810561340,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-15T02:10:00.771684+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742004600771,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":11.001695,\"method\":\"POST\",\"path\":\"/api/v1/incidents/recordings\",\"statusCode\":200}}"} 2025-03-15T02:10:00.772238+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742004600771,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":2032,"method":"POST","url":"/api/v1/incidents/recordings","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":30418},"res":{"statusCode":200,"headers":"***"},"responseTime":10,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T02:14:07.020508+00:00 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{"level":30,"time":1742005145832,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T02:20:00.610082+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742005147020,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T02:20:00.610087+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742005200609,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":11.629406999999999,\"method\":\"POST\",\"path\":\"/api/v1/incidents/recordings\",\"statusCode\":200}}"} 2025-03-15T02:20:00.610650+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742005200610,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":2033,"method":"POST","url":"/api/v1/incidents/recordings","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":62404},"res":{"statusCode":200,"headers":"***"},"responseTime":11,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T02:21:05.832485+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742005265832,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14720090112,\"uptime\":1825009.21,\"totalMem\":16484151296,\"loadavg\":[0.06,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) 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2025-03-15T02:25:05.832484+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742005505832,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14721306624,\"uptime\":1825249.21,\"totalMem\":16484151296,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10081650,\"nice\":3770,\"sys\":1475140,\"idle\":1811575790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11136760,\"nice\":2130,\"sys\":1564460,\"idle\":1810433050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11196930,\"nice\":4230,\"sys\":1535770,\"idle\":1810449990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1742006105836,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T02:36:07.020512+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742006107020,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T02:36:07.020517+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742006167020,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14713761792,\"uptime\":1825910.4,\"totalMem\":16484151296,\"loadavg\":[0.08,0.08,0.03],\"cpus\":[{\"model\":\"Intel(R) 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742006407020,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14713831424,\"uptime\":1826150.4,\"totalMem\":16484151296,\"loadavg\":[0.02,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10084390,\"nice\":3770,\"sys\":1475700,\"idle\":1812472380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11142030,\"nice\":2130,\"sys\":1565120,\"idle\":1811327740,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11200790,\"nice\":4230,\"sys\":1536350,\"idle\":1811346400,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1742006467020,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T02:42:00.664553+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742006520664,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.821898,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-15T02:42:00.665161+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742006520664,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":2039,"method":"GET","url":"/alive","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":47666},"res":{"statusCode":200,"headers":"***"},"responseTime":0,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T02:49:05.836476+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742006945836,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14714351616,\"uptime\":1826689.22,\"totalMem\":16484151296,\"loadavg\":[0.16,0.08,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742007000842,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":11.219586,\"method\":\"POST\",\"path\":\"/api/v1/incidents/recordings\",\"statusCode\":200}}"} 2025-03-15T02:50:00.843358+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742007000843,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":2044,"method":"POST","url":"/api/v1/incidents/recordings","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":62700},"res":{"statusCode":200,"headers":"***"},"responseTime":11,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T02:50:05.836477+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742007005836,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14717976576,\"uptime\":1826749.22,\"totalMem\":16484151296,\"loadavg\":[0.11,0.08,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10086600,\"nice\":3770,\"sys\":1476160,\"idle\":1813068040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11144900,\"nice\":2130,\"sys\":1565530,\"idle\":1811922700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11203900,\"nice\":4230,\"sys\":1536730,\"idle\":1811941360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1742007005836,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T02:50:07.020504+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742007000842,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T02:50:07.020510+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742007007020,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14717976576,\"uptime\":1826750.4,\"totalMem\":16484151296,\"loadavg\":[0.1,0.08,0.01],\"cpus\":[{\"model\":\"Intel(R) 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742007487024,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14715043840,\"uptime\":1827230.4,\"totalMem\":16484151296,\"loadavg\":[0.06,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10088140,\"nice\":3770,\"sys\":1476500,\"idle\":1813546770,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11146850,\"nice\":2130,\"sys\":1566030,\"idle\":1812400660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11206510,\"nice\":4230,\"sys\":1537190,\"idle\":1812419300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1742007845836,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T03:05:03.261695+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742007847024,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T03:05:03.261705+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742007903261,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Connected to Redis"} 2025-03-15T03:05:07.024529+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742007903262,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Redis client ready"} 2025-03-15T03:05:07.024538+00:00 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{"level":30,"time":1742008025836,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T03:08:00.590226+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742008027024,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T03:08:00.590231+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742008080590,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.765346,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-15T03:08:00.590792+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742008080590,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":2049,"method":"GET","url":"/alive","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":15212},"res":{"statusCode":200,"headers":"***"},"responseTime":1,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T03:10:05.836477+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742008205836,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14721011712,\"uptime\":1827949.22,\"totalMem\":16484151296,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742008230119,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":34.455208,\"method\":\"GET\",\"path\":\"/api/v1/incidents?impactStartDate=2025-03-14T03%3A10%3A30.050349152Z&pageSize=100\",\"statusCode\":200}}"} 2025-03-15T03:10:30.120160+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] 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app[web.2] {"level":30,"time":1742008920520,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":2067,"method":"GET","url":"/alive","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":45366},"res":{"statusCode":200,"headers":"***"},"responseTime":1,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T03:22:07.024496+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742008920520,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T03:22:07.024501+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742008927024,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': 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2025-03-15T03:40:07.024536+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742010007024,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14711902208,\"uptime\":1829750.41,\"totalMem\":16484151296,\"loadavg\":[0.06,0.05,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10098230,\"nice\":3770,\"sys\":1478270,\"idle\":1816052950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11160070,\"nice\":2130,\"sys\":1567880,\"idle\":1814903340,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11217400,\"nice\":4230,\"sys\":1538980,\"idle\":1814924150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1742010012546,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Connected to Redis"} 2025-03-15T03:40:12.547051+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742010012546,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Redis client ready"} 2025-03-15T03:43:05.840477+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742010185840,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14711984128,\"uptime\":1829929.22,\"totalMem\":16484151296,\"loadavg\":[0.1,0.07,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742010247024,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14718402560,\"uptime\":1829990.41,\"totalMem\":16484151296,\"loadavg\":[0.03,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10099350,\"nice\":3770,\"sys\":1478450,\"idle\":1816291240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11161030,\"nice\":2130,\"sys\":1568080,\"idle\":1815141970,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11218530,\"nice\":4230,\"sys\":1539170,\"idle\":1815162720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1742010247024,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T03:45:01.958781+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742010301958,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":20.929047,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-15T03:45:01.959450+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] 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2025-03-15T04:05:10.886945+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742011510886,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":50.822984,\"method\":\"GET\",\"path\":\"/api/v1/incidents?impactStartDate=2025-03-14T04%3A05%3A10.595816370Z&pageSize=100\",\"statusCode\":200}}"} 2025-03-15T04:05:10.888006+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] 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2025-03-15T04:11:05.840473+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742011865840,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14714441728,\"uptime\":1831609.22,\"totalMem\":16484151296,\"loadavg\":[0.07,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10105290,\"nice\":3770,\"sys\":1479510,\"idle\":1817901590,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11168310,\"nice\":2130,\"sys\":1569290,\"idle\":1816750890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11225100,\"nice\":4230,\"sys\":1540430,\"idle\":1816771870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1742011865840,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T04:14:07.028498+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742011987028,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T04:14:07.028506+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742012047028,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14717112320,\"uptime\":1831790.41,\"totalMem\":16484151296,\"loadavg\":[0.05,0.03,0],\"cpus\":[{\"model\":\"Intel(R) 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742012280618,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":1.021614,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-15T04:18:00.619427+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742012280619,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":2082,"method":"GET","url":"/alive","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":64852},"res":{"statusCode":200,"headers":"***"},"responseTime":1,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T04:20:02.100119+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742012347028,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T04:20:02.100122+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742012402100,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":21.292368,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-15T04:20:02.100652+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] 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2025-03-15T04:22:07.028516+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742012527028,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14718349312,\"uptime\":1832270.41,\"totalMem\":16484151296,\"loadavg\":[0.04,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10107490,\"nice\":3770,\"sys\":1480010,\"idle\":1818559530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11171480,\"nice\":2130,\"sys\":1569690,\"idle\":1817408070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11227760,\"nice\":4230,\"sys\":1540970,\"idle\":1817429390,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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2025-03-15T04:45:01.837243+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742013901836,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-rest","req":{"id":2088,"method":"GET","url":"/api/v1/incidents?pageSize=2","query":{"pageSize":"2"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":60972},"res":{"statusCode":200,"headers":"***"},"responseTime":51,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T04:45:05.844498+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742013905844,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': 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2025-03-15T04:45:25.409418+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742013925409,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Connected to Redis"} 2025-03-15T04:45:25.410346+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742013925410,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Redis client ready"} 2025-03-15T04:49:07.032514+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742014087032,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T04:49:07.032519+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742014147032,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 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2025-03-15T04:50:05.467382+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742014205467,"pid":57,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Connected to Redis"} 2025-03-15T04:50:05.844479+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742014205844,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14716686336,\"uptime\":1833949.22,\"totalMem\":16484151296,\"loadavg\":[0.07,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10112910,\"nice\":3770,\"sys\":1481340,\"idle\":1820230080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2.90GHz\",\"speed\":0,\"times\":{\"user\":11223000,\"nice\":3360,\"sys\":1548190,\"idle\":1819005760,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":5993,\"sum\":59632}}}"} 2025-03-15T04:50:05.844542+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742014205844,"pid":31,"hostname":"dyno-5fded620-aedc-4b14-a9ca-f7061ed93f8a","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T04:51:47.003398+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742014307003,"pid":32,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Heroku specific TLS options added"} 2025-03-15T04:51:48.554281+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] Warning: connect.session() MemoryStore is not 2025-03-15T04:51:48.554288+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] designed for a production environment, as it will leak 2025-03-15T04:51:48.554288+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] memory, and will not scale past a single process. 2025-03-15T04:52:47.365644+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742014367364,"pid":32,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14798503936,\"uptime\":1834110.74,\"totalMem\":16484151296,\"loadavg\":[0.14,0.08,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10114710,\"nice\":3770,\"sys\":1481820,\"idle\":1820388990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11178830,\"nice\":2130,\"sys\":1571560,\"idle\":1819232020,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11237160,\"nice\":4230,\"sys\":1542510,\"idle\":1819256550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11520760,\"nice\":3250,\"sys\":1568900,\"idle\":1818379950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":12017830,\"nice\":2590,\"sys\":1545670,\"idle\":1818617180,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11600510,\"nice\":3170,\"sys\":1563010,\"idle\":1818677280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11392200,\"nice\":3950,\"sys\":1556770,\"idle\":1819097200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11226650,\"nice\":3360,\"sys\":1549980,\"idle\":1819161260,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":8994,\"sum\":59573}}}"} 2025-03-15T04:52:47.365650+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742014367365,"pid":32,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T04:52:48.421029+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742014368420,"pid":58,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14798503936,\"uptime\":1834111.8,\"totalMem\":16484151296,\"loadavg\":[0.13,0.08,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10114710,\"nice\":3770,\"sys\":1481820,\"idle\":1820390040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11178840,\"nice\":2130,\"sys\":1571560,\"idle\":1819233070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11237160,\"nice\":4230,\"sys\":1542510,\"idle\":1819257600,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11520760,\"nice\":3250,\"sys\":1568900,\"idle\":1818381000,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":12017850,\"nice\":2590,\"sys\":1545670,\"idle\":1818618220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11600510,\"nice\":3170,\"sys\":1563010,\"idle\":1818678330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11392200,\"nice\":3950,\"sys\":1556770,\"idle\":1819098250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11226650,\"nice\":3360,\"sys\":1549980,\"idle\":1819162300,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":110,\"num\":8886,\"sum\":59501}}}"} 2025-03-15T04:52:48.421674+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742014368421,"pid":58,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T04:54:48.420560+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742014488420,"pid":58,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14801866752,\"uptime\":1834231.8,\"totalMem\":16484151296,\"loadavg\":[0.01,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10115230,\"nice\":3770,\"sys\":1481910,\"idle\":1820509260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11179250,\"nice\":2130,\"sys\":1571650,\"idle\":1819352220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11237690,\"nice\":4230,\"sys\":1542640,\"idle\":1819376870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11521520,\"nice\":3250,\"sys\":1568970,\"idle\":1818500220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":12018380,\"nice\":2590,\"sys\":1545760,\"idle\":1818737590,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11600880,\"nice\":3170,\"sys\":1563120,\"idle\":1818797600,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11392960,\"nice\":3950,\"sys\":1556890,\"idle\":1819217250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11227350,\"nice\":3360,\"sys\":1550070,\"idle\":1819281370,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":6058,\"sum\":59610}}}"} 2025-03-15T04:54:48.420654+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742014488420,"pid":58,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T04:56:51.479453+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742014611479,"pid":58,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Connected to Redis"} 2025-03-15T04:56:51.480481+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742014611480,"pid":58,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Redis client ready"} 2025-03-15T04:57:47.369082+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742014667368,"pid":32,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14803587072,\"uptime\":1834410.75,\"totalMem\":16484151296,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10115910,\"nice\":3770,\"sys\":1481970,\"idle\":1820687410,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11179880,\"nice\":2130,\"sys\":1571740,\"idle\":1819530240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11238200,\"nice\":4230,\"sys\":1542710,\"idle\":1819554850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11522400,\"nice\":3250,\"sys\":1569130,\"idle\":1818677930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":12018910,\"nice\":2590,\"sys\":1545880,\"idle\":1818915580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11601560,\"nice\":3170,\"sys\":1563220,\"idle\":1818975620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11393940,\"nice\":3950,\"sys\":1556990,\"idle\":1819395220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11228610,\"nice\":3360,\"sys\":1550190,\"idle\":1819459170,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6003,\"sum\":59634}}}"} 2025-03-15T04:57:47.369085+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742014667368,"pid":32,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T04:58:48.424631+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742014728424,"pid":58,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14802075648,\"uptime\":1834471.8,\"totalMem\":16484151296,\"loadavg\":[0.07,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10116090,\"nice\":3770,\"sys\":1482010,\"idle\":1820748250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11180030,\"nice\":2130,\"sys\":1571770,\"idle\":1819591010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11238530,\"nice\":4230,\"sys\":1542750,\"idle\":1819615590,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11522600,\"nice\":3250,\"sys\":1569190,\"idle\":1818738630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":12019100,\"nice\":2590,\"sys\":1545930,\"idle\":1818976320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11601910,\"nice\":3170,\"sys\":1563270,\"idle\":1819036280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11394340,\"nice\":3950,\"sys\":1557010,\"idle\":1819455920,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11228760,\"nice\":3360,\"sys\":1550230,\"idle\":1819519870,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6046,\"sum\":59616}}}"} 2025-03-15T04:58:48.424715+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742014728424,"pid":58,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T04:59:48.424553+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742014788424,"pid":58,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14802477056,\"uptime\":1834531.8,\"totalMem\":16484151296,\"loadavg\":[0.02,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10116210,\"nice\":3770,\"sys\":1482040,\"idle\":1820808040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11180400,\"nice\":2130,\"sys\":1571820,\"idle\":1819650650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11238710,\"nice\":4230,\"sys\":1542820,\"idle\":1819675290,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11522860,\"nice\":3250,\"sys\":1569250,\"idle\":1818798260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":12019280,\"nice\":2590,\"sys\":1545970,\"idle\":1819036090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11602280,\"nice\":3170,\"sys\":1563330,\"idle\":1819095880,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11394620,\"nice\":3950,\"sys\":1557060,\"idle\":1819515530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11229040,\"nice\":3360,\"sys\":1550250,\"idle\":1819579500,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6047,\"sum\":59618}}}"} 2025-03-15T04:59:48.424718+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742014788424,"pid":58,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T05:00:00.635529+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742014800635,"pid":58,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":1.4221739999999998,\"method\":\"GET\",\"path\":\"/alive\",\"statusCode\":200}}"} 2025-03-15T05:00:00.635613+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742014800635,"pid":58,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T05:00:00.636315+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742014800635,"pid":58,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-rest","req":{"id":2,"method":"GET","url":"/alive","query":{},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":54694},"res":{"statusCode":200,"headers":"***"},"responseTime":1,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T05:03:48.424580+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742015028424,"pid":58,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14792781824,\"uptime\":1834771.8,\"totalMem\":16484151296,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-15T05:15:02.387273+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742015702387,"pid":58,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":22.976739,\"method\":\"GET\",\"path\":\"/api/v1/users/me\",\"statusCode\":200}}"} 2025-03-15T05:15:02.387333+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742015702387,"pid":58,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T05:15:02.387902+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] 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2025-03-15T05:21:53.458539+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742016113458,"pid":32,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Connected to Redis"} 2025-03-15T05:21:53.459459+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742016113459,"pid":32,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Redis client ready"} 2025-03-15T05:22:47.368539+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742016167368,"pid":32,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14791540736,\"uptime\":1835910.75,\"totalMem\":16484151296,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-15T05:28:48.424536+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742016528424,"pid":58,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14790152192,\"uptime\":1836271.8,\"totalMem\":16484151296,\"loadavg\":[0.04,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10122600,\"nice\":3770,\"sys\":1483140,\"idle\":1822538980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11188050,\"nice\":2130,\"sys\":1573010,\"idle\":1821380720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11245480,\"nice\":4230,\"sys\":1544040,\"idle\":1821406050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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2025-03-15T05:45:48.424558+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742017548424,"pid":58,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14787272704,\"uptime\":1837291.81,\"totalMem\":16484151296,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10126180,\"nice\":3770,\"sys\":1483970,\"idle\":1823553470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11191440,\"nice\":2130,\"sys\":1573630,\"idle\":1822395820,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11249840,\"nice\":4230,\"sys\":1544650,\"idle\":1822420230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 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{"level":30,"time":1742017548424,"pid":58,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T05:46:47.368512+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742017607368,"pid":32,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14787702784,\"uptime\":1837350.75,\"totalMem\":16484151296,\"loadavg\":[0.05,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10126470,\"nice\":3770,\"sys\":1484000,\"idle\":1823612040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1742017727368,"pid":32,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T05:49:47.368525+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742017787368,"pid":32,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14786568192,\"uptime\":1837530.75,\"totalMem\":16484151296,\"loadavg\":[0.05,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10127020,\"nice\":3770,\"sys\":1484080,\"idle\":1823791140,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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2025-03-15T05:54:47.368533+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742018087368,"pid":32,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14782038016,\"uptime\":1837830.75,\"totalMem\":16484151296,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10127940,\"nice\":3770,\"sys\":1484270,\"idle\":1824089740,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11193140,\"nice\":2130,\"sys\":1573980,\"idle\":1822932080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11252230,\"nice\":4230,\"sys\":1544940,\"idle\":1822956220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1742018087368,"pid":32,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T05:54:48.424531+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742018088424,"pid":58,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14782038016,\"uptime\":1837831.81,\"totalMem\":16484151296,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10127940,\"nice\":3770,\"sys\":1484270,\"idle\":1824090790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742018101714,"pid":58,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"} 2025-03-15T05:55:01.715303+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":30,"time":1742018101715,"pid":58,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-rest","req":{"id":18,"method":"GET","url":"/api/v1/incidents?pageSize=2","query":{"pageSize":"2"},"params":{},"headers":"***","remoteAddress":"::ffff:172.17.128.1","remotePort":13810},"res":{"statusCode":200,"headers":"***"},"responseTime":50,"caller":"ServerResponse.emit (node:events:531:35)","msg":"request completed"} 2025-03-15T05:55:48.424554+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742018148424,"pid":58,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Kafka Producer is 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2025-03-15T05:56:47.372545+00:00 49573026-e813-4049-90c3-86218ed32b06 app[web.2] {"level":20,"time":1742018207372,"pid":32,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14779138048,\"uptime\":1837950.75,\"totalMem\":16484151296,\"loadavg\":[0.06,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":10128210,\"nice\":3770,\"sys\":1484320,\"idle\":1824209270,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11193450,\"nice\":2130,\"sys\":1574060,\"idle\":1823051560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11252910,\"nice\":4230,\"sys\":1545080,\"idle\":1823075260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) 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{"level":30,"time":1742018207372,"pid":32,"hostname":"dyno-02638dee-93f9-4a2f-bf4f-3df15e68abef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'"}