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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933689439, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T06:28:09.424Z\",\"user\":{\"id\":\"450e2adb-d1a1-4c12-8d91-b0146f01d230\",\"email\":\"vivekraja.rajendran@salesforce.com\",\"active\":true,\"name\":\"Vivekraja Rajendran\",\"firstName\":\"Vivekraja\",\"lastName\":\"Rajendran\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000hqf0IAA\",\"slackUserId\":\"WAYCCR9EJ\",\"createdBy\":\"vivekraja.rajendran@salesforce.com\",\"modifiedBy\":\"vivekraja.rajendran@salesforce.com\",\"createdAt\":\"2022-06-07T05:45:40.981Z\",\"modifiedAt\":\"2022-06-07T05:45:40.981Z\"},\"incident\":{\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"slackChannel\":{\"id\":\"C08HNP3QFQV\",\"name\":\"icc-73013389\"},\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"description\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\",\"detectedTime\":\"2025-03-14T06:04:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1QZGIHKPMKIR3\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T06:07:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/sty-wbts-gud\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-520-815-1116, pin: 489942395; \\nFind numbers in more regions on https:\/\/tel.meet\/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T06:07:10.545Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73013389\",\"caseRecordId\":\"500EE00001TrlEAYAZ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/rTPjASvaSknc\",\"engagedAt\":\"2025-03-14T06:07:26.667Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T06:26:40.002Z\"},\"eventObj\":{\"ok\":true,\"id\":\"f54f0e2e-6ac5-49b9-9e5e-ed5d9a46413e\",\"serviceId\":\"PTTI6WN\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Sherlock_APT Degradation Alert for usa790\\nSeverity: Sev1\\nSlack Channel: #icc-73013389\\nBridge URL: https:\/\/meet.google.com\/sty-wbts-gud\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-520-815-1116, pin: 489942395; \\nFind numbers in more regions on https:\/\/tel.meet\/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\n\\nAdditional Details: \",\"incidentSubject\":\"Sherlock_APT Degradation Alert for usa790\",\"incidentDescription\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\"},\"requestId\":\"a373f6f0-cb52-771e-9db1-f89f0230a2fa\",\"client\":\"icc-slack-app\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T06:28:09.439828+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936165965, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-to-cis-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T07:09:25.965184+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936165965, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T07:09:25.913Z\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"user\":{\"id\":\"a752944f-31f3-4920-ab36-f33fc25320f0\",\"email\":\"mervyn.das@salesforce.com\",\"active\":true,\"name\":\"Mervyn Das\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002UfW1YAK\",\"slackUserId\":\"U02PSDTTBV1\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-10-16T22:01:05.071Z\",\"modifiedAt\":\"2022-10-16T22:01:05.071Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0HB0A0\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000LX0202AD\"}]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T07:09:25.965186+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936165965, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T07:09:25.965186+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936165965, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T07:09:25.965243+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936165965, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T07:09:25.965346+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741936165965, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T07:09:25.965543+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936165990, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T07:09:25.990601+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936165990, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T07:09:25.990713+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936165990, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T07:09:25.913Z\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"user\":{\"id\":\"a752944f-31f3-4920-ab36-f33fc25320f0\",\"email\":\"mervyn.das@salesforce.com\",\"active\":true,\"name\":\"Mervyn Das\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002UfW1YAK\",\"slackUserId\":\"U02PSDTTBV1\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-10-16T22:01:05.071Z\",\"modifiedAt\":\"2022-10-16T22:01:05.071Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0HB0A0\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000LX0202AD\"}],\"cis\":[{\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"createLock\":false,\"sfid\":\"aCqEE000000C0HB0A0\",\"configurationItem\":{\"id\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T07:09:24.667Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T07:09:25.990743+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936165990, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T07:09:25.990746+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936165990, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T07:09:25.990809+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936165990, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T07:09:25.990851+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741936165990, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T07:09:25.991004+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741945838845, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T09:50:38.835Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:04.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https:\/\/tel.meet\/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:48:52.010Z\"},\"eventObj\":{\"ok\":true,\"id\":\"318e3efa-7a40-4d86-a967-17ac3f8fbed5\",\"serviceId\":\"P25VK5X\",\"serviceName\":\"GUS: CAPE Incident Escalation\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\\nSeverity: Sev2\\nSlack Channel: #icc-73018377\\nBridge URL: https:\/\/meet.google.com\/fkt-srxv-jbq\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https:\/\/tel.meet\/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\\nAdditional Details: \",\"incidentSubject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"incidentDescription\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\"},\"requestId\":\"n4c165-uutpac-ljil4l-epqy8-1741945838447\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T09:50:38.845522+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946970115, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Processing eventTypeIncidentResolved for df21ce84-01b4-4446-88ae-963a3a99bc3a" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:09:30.115432+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946970115, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "RedisService: getIncidentInfo, key: df21ce84-01b4-4446-88ae-963a3a99bc3a-incident-info" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:09:30.115435+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946970116, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "CacheServiceFacade.getValue key: df21ce84-01b4-4446-88ae-963a3a99bc3a-gus-casenumber - value: [object Promise]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:09:30.116472+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946970164, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:09:30.164729+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946970164, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:09:30.113Z\",\"incidentId\":\"df21ce84-01b4-4446-88ae-963a3a99bc3a\",\"user\":{\"id\":\"b54245b9-80a3-486c-b35e-4504ea26000c\",\"email\":\"aniketkumar@salesforce.com\",\"active\":true,\"name\":\"Aniket Kumar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006LxAxIAK\",\"slackUserId\":\"W015TA45Y79\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T15:39:05.621Z\",\"modifiedAt\":\"2023-04-20T15:39:05.621Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:09:30.164731+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946970164, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:09:30.164732+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946970164, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:09:30.164736+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946970164, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:09:30.164831+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946970164, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received kafka message with key: df21ce84-01b4-4446-88ae-963a3a99bc3a" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:09:30.165028+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741946970164, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:09:30.165030+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947045171, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:45.172100+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947045172, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:45.172104+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947045172, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Event 2760aadb-509b-4e16-84a6-47b56e893681 - icc-usd-resource-deleted correctly routed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:45.172174+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947045172, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:45.172495+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947045172, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:10:44.950Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:04.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https:\/\/tel.meet\/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:48:52.010Z\"},\"eventObj\":[],\"requestId\":\"vlkcvo-irk6q-6whz4i-bg4v2b-1741947044219\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:45.172540+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947045172, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received JSON event: 2760aadb-509b-4e16-84a6-47b56e893681 - icc-usd-resource-created" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:45.172659+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947045172, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Event type icc-usd-resource-created is not consumed by icc-reporting." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:45.172659+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947045172, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Event 2760aadb-509b-4e16-84a6-47b56e893681 - icc-usd-resource-created correctly routed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:45.172660+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947045221, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:45.221323+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947045221, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:10:45.173Z\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:45.221325+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947045221, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:45.221325+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947045221, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:45.221358+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947045221, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:45.221417+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947045221, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:45.221627+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741947045221, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:45.221631+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947045243, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:10:45.235Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:04.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https:\/\/tel.meet\/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:48:52.010Z\"},\"eventObj\":[{\"configurationItemId\":\"a7JEE00000FJ7TV2A1\",\"lock\":false,\"gusCaseRecordId\":\"500EE00001TsaobYAB\"}],\"requestId\":\"vlkcvo-irk6q-6whz4i-bg4v2b-1741947044219\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:45.243335+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947045309, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:45.309637+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741947045309, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:45.309638+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947045525, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-to-cis-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:45.525392+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947045525, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:10:45.476Z\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0KP0A0\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000FJ7TV2A1\"}]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:45.525394+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947045525, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:45.525395+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947045525, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:45.525414+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947045525, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:45.525472+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947045525, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:45.525634+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741947045525, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:45.525635+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947045549, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:45.549753+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947045549, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:10:45.476Z\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0KP0A0\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000FJ7TV2A1\"}],\"cis\":[{\"id\":\"cdc64252-3814-49a1-a813-52e26186d790\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"createLock\":false,\"sfid\":\"aCqEE000000C0KP0A0\",\"configurationItem\":{\"id\":\"a7JEE00000FJ7TV2A1\",\"name\":\"usa254s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa254s\",\"parentId\":\"a7JAH000000I3aX2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T09:48:45.614Z\",\"modifiedAt\":\"2025-03-14T10:10:45.165Z\",\"id\":\"87a35f78-6726-4ac1-9c02-f72b4881372f\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: 2760aadb-509b-4e16-84a6-47b56e893681\",\"externalId\":\"a8LEE00001BWa3G2AT\"}}]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:45.549757+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947045549, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:45.549760+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947045549, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:45.549807+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947045549, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:45.549848+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947045549, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:45.549986+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741947045549, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:45.549987+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947046571, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Roles for  incident: []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:47.249315+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947047249, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:47.249319+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947047249, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:47.249360+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947047249, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"locks\":[{\"id\":\"87a35f78-6726-4ac1-9c02-f72b4881372f\",\"status\":\"inactive\",\"externalId\":\"a8LEE00001BWa3G2AT\",\"incidentToCiId\":\"cdc64252-3814-49a1-a813-52e26186d790\"}],\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:47.249360+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947047249, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:47.249371+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947047249, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:47.249438+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947047249, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:47.249516+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741947047249, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:47.249694+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947050709, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:50.709531+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947050709, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:10:50.661Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"name\":\"Pavithra Kuppusami\",\"email\":\"pavithra.kuppusami@salesforce.com\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsaobYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T10:10:50.661Z\",\"recordId\":\"500EE00001TsaobYAB\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"caseNumber\":\"73018377\"},\"changes\":{}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:50.709599+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947050709, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:50.709600+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947050709, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:50.709601+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947050709, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:50.709711+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947050709, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:50.709712+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947050709, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received JSON event: 2760aadb-509b-4e16-84a6-47b56e893681 - icc-gus-response" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:50.709712+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947050709, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Event with type icc-gus-response is now being processed." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:50.709858+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947050709, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "CacheServiceFacade.getValue key: 2760aadb-509b-4e16-84a6-47b56e893681 - value: [object Promise]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:10:50.709859+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947644860, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:20:44.712Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https:\/\/tel.meet\/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"DB Tier\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T10:10:50.661Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":2,\"severity\":\"Sev2\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/fkt-srxv-jbq\",\"sentBySlackUserId\":\"U01G5MUL669\",\"sentBy\":\"Pavithra Kuppusami\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"duration\":\"17 minutes\",\"incidentCommander\":\"Pavithra Kuppusami\",\"incidentCommanderSlackUserId\":\"U01G5MUL669\",\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"team\":\"Site Reliability\",\"content\":\"USA254s had a service disruption during 09:25 - 09:42 UTC.\\nImpact self-resolved. CAPE and CDSE teams were involved to investigate this on the bridge. It was seen that the SDB upgrade pipeline that ran on this instance failed which led to multiple DB failover switches and during the imapct window, there was no primary DB active, which led to core-app service disruption, unable to serve customer traffic.\\nPRB will be assigned to CDRE team to get a root cause analysis on this.\\n\\nTrust was posted.\\nNo customer case counts reported.\\nSince it is a service disruption, severity of this incident will be increased to sev1. Impact has self-resolved.\",\"sentAt\":\"2025-03-14T10:20:44.388Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\",\"gsm@salesforce.com\"]},\"internalCommsId\":\"9aa47baf-396b-4180-8c49-fc3bda26decb\",\"allInternalCommsReport\":[{\"sequenceNumber\":2,\"severity\":\"Sev2\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/fkt-srxv-jbq\",\"sentBySlackUserId\":\"U01G5MUL669\",\"sentBy\":\"Pavithra Kuppusami\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"duration\":\"17 minutes\",\"incidentCommander\":\"Pavithra Kuppusami\",\"incidentCommanderSlackUserId\":\"U01G5MUL669\",\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"team\":\"Site Reliability\",\"content\":\"USA254s had a service disruption during 09:25 - 09:42 UTC.\\nImpact self-resolved. CAPE and CDSE teams were involved to investigate this on the bridge. It was seen that the SDB upgrade pipeline that ran on this instance failed which led to multiple DB failover switches and during the imapct window, there was no primary DB active, which led to core-app service disruption, unable to serve customer traffic.\\nPRB will be assigned to CDRE team to get a root cause analysis on this.\\n\\nTrust was posted.\\nNo customer case counts reported.\\nSince it is a service disruption, severity of this incident will be increased to sev1. Impact has self-resolved.\",\"sentAt\":\"2025-03-14T10:20:44.388Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/fkt-srxv-jbq\",\"sentBySlackUserId\":\"U01G5MUL669\",\"sentBy\":\"Pavithra Kuppusami\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"duration\":\"20 minutes\",\"incidentCommander\":\"Pavithra Kuppusami\",\"incidentCommanderSlackUserId\":\"U01G5MUL669\",\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"team\":\"Site Reliability\",\"content\":\"CP SRE team got alerted for Core Service disruption on USA254s.\\nCAPE was paged to further investigate this.\\nCAPE team confirmed that the CoreApp was down on USA254S between 09:25 - 09:42 UTC.\\n\\nDuring this period, Apps were unable to serve traffic.\\nImpact self-resolved, and USA254s looks stable now.\\nCDSE team was paged to look at DB for anomalies.\\nCDSE confirmed that there was an upgrade pipeline that ran on SDB cells in USA254s, during the impact time-period, which led to multiple failovers on DB servers.\\nDuring this time the primary DB was not available, and hence the service-disruption.\\nSince the impact is resolved, further investigation on the upgrade pipeline failures will be done on PRB, by the CDRE team.\\n\\nTrust has been posted.\\nNo customer cases count.\",\"sentAt\":\"2025-03-14T10:08:30.434Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"49mnj-f3xp6-h5c6fo-y00g6m-1741947643729\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:20:44.861388+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947644860, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:20:44.861390+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947644860, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:20:44.861402+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947644861, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received JSON event: 2760aadb-509b-4e16-84a6-47b56e893681 - icc-internal-comms-request" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:20:44.861402+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947644861, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Event with type icc-internal-comms-request is now being processed." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:20:44.861402+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947644861, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "CacheServiceFacade.getValue key: 2760aadb-509b-4e16-84a6-47b56e893681 - value: [object Promise]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:20:44.861403+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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CAPE and CDSE teams were involved to investigate this on the bridge. It was seen that the SDB upgrade pipeline that ran on this instance failed which led to multiple DB failover switches and during the imapct window, there was no primary DB active, which led to core-app service disruption, unable to serve customer traffic.\\\\\\\\nPRB will be assigned to CDRE team to get a root cause analysis on this.\\\\\\\\n\\\\\\\\nTrust was posted.\\\\\\\\nNo customer case counts reported.\\\\\\\\nSince it is a service disruption, severity of this incident will be increased to sev1. 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Impact has self-resolved.\\\",\\\"sentAt\\\":\\\"2025-03-14T10:20:44.388Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/fkt-srxv-jbq\\\",\\\"sentBySlackUserId\\\":\\\"U01G5MUL669\\\",\\\"sentBy\\\":\\\"Pavithra Kuppusami\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T09:48:31.755Z\\\",\\\"duration\\\":\\\"20 minutes\\\",\\\"incidentCommander\\\":\\\"Pavithra Kuppusami\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U01G5MUL669\\\",\\\"subject\\\":\\\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"CP SRE team got alerted for Core Service disruption on USA254s.\\\\nCAPE was paged to further investigate this.\\\\nCAPE team confirmed that the CoreApp was down on USA254S between 09:25 - 09:42 UTC.\\\\n\\\\nDuring this period, Apps were unable to serve traffic.\\\\nImpact self-resolved, and USA254s looks stable now.\\\\nCDSE team was paged to look at DB for anomalies.\\\\nCDSE confirmed that there was an upgrade pipeline that ran on SDB cells in USA254s, during the impact time-period, which led to multiple failovers on DB servers.\\\\nDuring this time the primary DB was not available, and hence the service-disruption.\\\\nSince the impact is resolved, further investigation on the upgrade pipeline failures will be done on PRB, by the CDRE team.\\\\n\\\\nTrust has been posted.\\\\nNo customer cases count.\\\",\\\"sentAt\\\":\\\"2025-03-14T10:08:30.434Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"49mnj-f3xp6-h5c6fo-y00g6m-1741947643729\\\",\\\"client\\\":\\\"icc-ui\\\"},\\\"encoder\\\":\\\"json\\\",\\\"eventType\\\":\\\"icc-internal-comms-request\\\",\\\"payload\\\":{\\\"createdAt\\\":\\\"2025-03-14T10:20:44.712Z\\\",\\\"user\\\":{\\\"id\\\":\\\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\\\",\\\"email\\\":\\\"pavithra.kuppusami@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Pavithra Kuppusami\\\",\\\"firstName\\\":\\\"Pavithra\\\",\\\"lastName\\\":\\\"Kuppusami\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000006phyJIAQ\\\",\\\"slackUserId\\\":\\\"U01G5MUL669\\\",\\\"createdBy\\\":\\\"pavithra.kuppusami@salesforce.com\\\",\\\"modifiedBy\\\":\\\"pavithra.kuppusami@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-28T15:47:19.245Z\\\",\\\"modifiedAt\\\":\\\"2022-04-28T15:47:19.245Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"2760aadb-509b-4e16-84a6-47b56e893681\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HPHBM9MK\\\",\\\"name\\\":\\\"icc-73018377\\\"},\\\"subject\\\":\\\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\\\",\\\"description\\\":\\\"This is an Availability Alert for Core Application\\\\n\\\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\\\",", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:20:44.864272+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947644862, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "handleQueueEditEvents docId found for [object Object]: DfcAAAgrQrY" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:20:44.864274+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947652716, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:20:52.717033+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947652716, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received JSON event: 2760aadb-509b-4e16-84a6-47b56e893681 - icc-usd-resource-created" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:20:52.717034+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947652717, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Event type icc-usd-resource-created is not consumed by icc-reporting." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:20:52.717047+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947652717, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Event 2760aadb-509b-4e16-84a6-47b56e893681 - icc-usd-resource-created correctly routed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:20:52.717048+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947652768, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:20:52.768932+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947652768, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:20:52.717Z\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:20:52.768934+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947652768, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:20:52.768935+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947652768, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:20:52.768940+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947652768, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:20:52.769028+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947652768, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:20:52.769245+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741947652769, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:20:52.769245+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947653437, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-to-cis-request' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:20:53.438005+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947653437, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:20:53.428Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https:\/\/tel.meet\/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"DB Tier\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T10:10:50.661Z\"},\"eventObj\":[{\"configurationItemId\":\"a7JEE00000FJ7TV2A1\",\"lock\":false,\"gusCaseRecordId\":\"500EE00001TsaobYAB\",\"sfid\":\"aCqEE000000C0KP0A0\"}],\"requestId\":\"9vxs5-ev9p1h-gz8lgn-ytqzv-1741947652472\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:20:53.438009+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947653438, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:20:53.438155+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947653481, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:20:53.481139+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947653481, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"timestamp\":\"2025-03-14T10:20:53.429Z\",\"sectionTitle\":\"Incident to CI Updated \",\"contentObject\":{\"emptyData\":\"All Incident to CI have been removed\",\"dataTitle\":\"Incident to Ci updated with the following information:\",\"data\":[]}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:20:53.481142+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947653481, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:20:53.481143+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947653481, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:20:53.481162+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947653481, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:20:53.481264+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947653481, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:20:53.481477+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741947653481, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:20:53.481481+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947655985, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:20:55.985653+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947655985, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:20:55.976Z\",\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https:\/\/tel.meet\/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"DB Tier\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T10:10:50.661Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"sitereliability@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"techcustomerescalation@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"gsm@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}],\"internalCommsId\":\"9aa47baf-396b-4180-8c49-fc3bda26decb\",\"sequenceNumber\":2}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:20:55.985663+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947660618, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Start routing Incident to CI for docId DfcAAAgrQrY and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,114,101,115,112,111,110,115,101]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,48,58,50,49,58,48,48,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,101,120,112,111,114,116]}}],\"key\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T10:21:00.567Z\\\",\\\"user\\\":{\\\"id\\\":\\\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\\\",\\\"gusUserId\\\":\\\"005B0000006phyJIAQ\\\",\\\"slackUserId\\\":\\\"U01G5MUL669\\\",\\\"name\\\":\\\"Pavithra Kuppusami\\\",\\\"email\\\":\\\"pavithra.kuppusami@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"2760aadb-509b-4e16-84a6-47b56e893681\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HPHBM9MK\\\",\\\"name\\\":\\\"\\\"},\\\"caseRecordId\\\":\\\"500EE00001TsaobYAB\\\"},\\\"eventObj\\\":{\\\"status\\\":\\\"success\\\",\\\"event\\\":\\\"incident_updated\\\",\\\"timestamp\\\":\\\"2025-03-14T10:21:00.567Z\\\",\\\"recordId\\\":\\\"500EE00001TsaobYAB\\\",\\\"incidentId\\\":\\\"2760aadb-509b-4e16-84a6-47b56e893681\\\",\\\"caseNumber\\\":\\\"73018377\\\"},\\\"changes\\\":{}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T10:21:00.567Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"name\":\"Pavithra Kuppusami\",\"email\":\"pavithra.kuppusami@salesforce.com\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsaobYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T10:21:00.567Z\",\"recordId\":\"500EE00001TsaobYAB\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"caseNumber\":\"73018377\"},\"changes\":{}},\"encoder\":\"json\",\"eventType\":\"icc-gus-response\",\"payload\":{\"createdAt\":\"2025-03-14T10:21:00.567Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"name\":\"Pavithra Kuppusami\",\"email\":\"pavithra.kuppusami@salesforce.com\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsaobYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T10:21:00.567Z\",\"recordId\":\"500EE00001TsaobYAB\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"caseNumber\":\"73018377\"},\"changes\":{}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:21:00.618429+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947660618, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "handleQueueEditEvents docId found for [object Object]: DfcAAAgrQrY" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:21:00.618431+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947660618, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "routeEventJson for icc-gus-response and docId DfcAAAgrQrY" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:21:00.618431+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947660618, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "kafkaReportConsumer.handleGusExport for id 2760aadb-509b-4e16-84a6-47b56e893681 and docId DfcAAAgrQrY" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:21:00.618432+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947660618, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "addGusExportUpdate for incidentId 2760aadb-509b-4e16-84a6-47b56e893681, docId DfcAAAgrQrY, event {\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T10:21:00.567Z\",\"recordId\":\"500EE00001TsaobYAB\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"caseNumber\":\"73018377\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:21:00.618433+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947660618, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "CacheServiceFacade.getValue key: 2760aadb-509b-4e16-84a6-47b56e893681-gus-casenumber - value: [object Promise]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:21:00.618512+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947660619, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "addGusExportUpdate for incidentId 2760aadb-509b-4e16-84a6-47b56e893681, docId DfcAAAgrQrY, caseNumber 73018377" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:21:00.619394+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947660619, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Event 2760aadb-509b-4e16-84a6-47b56e893681 - icc-gus-response correctly routed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:21:00.619395+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947806469, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2842128384,\"uptime\":1767534.94,\"totalMem\":4018159616,\"loadavg\":[0.02,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21880980,\"nice\":14030,\"sys\":2879920,\"idle\":1738459670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21899300,\"nice\":13850,\"sys\":2888490,\"idle\":1738164220,\"irq\":0}}],\"eventLoopStats\":{\"min\":17,\"max\":30028,\"num\":3,\"sum\":60029}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:23:26.469575+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947806469, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:23:26.469624+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741947822412,\"pid\":30,\"hostname\":\"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4\",\"name\":\"icc-reporting\",\"msg\":\"exportSlackMessages internalSlackMessages for docId DfcAAAgrQrY - [{\\\"date\\\":\\\"1741945713.619869\\\",\\\"message\\\":\\\"<Incident Command Center> has joined the channel\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741945713.947429\\\",\\\"message\\\":\\\"set the channel topic: :icc-sev2: Sev2 | COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741945714.756659\\\",\\\"message\\\":\\\"set the channel description: This is the main *Incident Command Center (ICC)* channel for everyone involved in responding to this incident.\\\\n\\\\nVisit *ICC App Home* (<slack:\/\/app?team=T01GST6QY0G&amp;id=A02Q50RQQ3B>) to learn more about everything you can do here.\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741945715.852119\\\",\\\"message\\\":\\\"<Pavithra Kuppusami> has joined the channel\\\",\\\"username\\\":\\\"Pavithra Kuppusami\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741945716.144889\\\",\\\"message\\\":\\\"<HawkEye> has joined the channel\\\",\\\"username\\\":\\\"HawkEye\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741945716.321889\\\",\\\"message\\\":\\\"<Fawkes> has joined the channel\\\",\\\"username\\\":\\\"Fawkes\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741945716.456989\\\",\\\"message\\\":\\\"<SR-Scheduler> has joined the channel\\\",\\\"username\\\":\\\"SR-Scheduler\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741945716.560869\\\",\\\"message\\\":\\\"<ROB> has joined the channel\\\",\\\"username\\\":\\\"ROB\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741945716.659559\\\",\\\"message\\\":\\\"<Ask Site Switch> has joined the channel\\\",\\\"username\\\":\\\"Ask Site Switch\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741945716.732409\\\",\\\"message\\\":\\\"set the channel topic: :icc-sev2: Sev2 | COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s | <https:\/\/meet.google.com\/fkt-srxv-jbq>\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741945716.762979\\\",\\\"message\\\":\\\"<AIOpsAgent> has joined the channel\\\",\\\"username\\\":\\\"AIOpsAgent\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741945717.126819\\\",\\\"message\\\":\\\"Bridge Added\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741945721.561949\\\",\\\"message\\\":\\\"has renamed the channel from \\\\\\\"icc-2760aadb-509b-4e16-84a6-47b56e893681\\\\\\\" to \\\\\\\"icc-73018377\\\\\\\"\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741945726.156309\\\",\\\"message\\\":\\\"SiteReliability just updated this incident:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741945726.204999\\\",\\\"message\\\":\\\"SiteReliability updated status from *New* to *In Progress*. Let's get to work!\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741945726.487559\\\",\\\"message\\\":\\\"SiteReliability just updated this incident:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741945730.479599\\\",\\\"message\\\":\\\"Incident Causation Analysis for usa254s | *Summary* | • Core app successful logins has been reduced to 0-0% for 14 minutes. *Pls check for Service Disruption*\\\\n• Impacted service(s): Core App, MQ - refer to thread for more details\\\\n• 254.10.6 release done on 2025-03-14 01:10:00 UTC - 8 hours and 8 minutes ago\\\\n *Time Range:* 2025-03-14 09:18:49 to 2025-03-14 09:48:49 UTC *Root Causal Node:* _`MQ Router Update Job Failing`_ \\\\n*Probable Causal Paths:*\\\\n1. _MQ Router Update Job Failing_\\\\n *Impacted Metric(s)*:\\\\n```High APT (No MQ): 09:26 - 09:43 (17 mins)\\\\nHigh Open File Descriptors: 09:15 - 09:45 (30 mins)\\\\nReduced Core App Successful Logins: 09:27 - 09:41 (14 mins)\\\\nLow Active Threads Per Rac (MQ) Node1: 09:18 - 09:42 (24 mins)\\\\nLow Dequeue Cluster Size (MQ): 09:18 - In Progress (29 mins)\\\\nMQ Router Update Job Failing: 09:18 - In Progress (30 mins)\\\\nMQ Processing Stopped Due To Traffic Light {'cell': 'usa254s', 'racNode': '1', 'reason': 'DB_CPU'}: 09:30 - 09:40 (10 mins)\\\\n``` *Links:* [<https:\/\/podtap.internal.salesforce.com\/?pod=usa254s|Podtap>][<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/dpZDzkSGz\/prod-app-osstats?from=1741943929407&to=1741945729407&var-substrate=AWS&var-pod=All&var-falcon_instance=aws-prod1-useast1&var-functional_domain=core1&var-cell=usa254s|CASP - OS Stats>][<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/EKnBADdVk\/apt-dashboard-1p-falcon?orgId=1&var-falcon_instance=aws-prod1-useast1&var-cell=usa254s&var-functional_domain=core1&from=1741943929407&to=1741945729407|CASP - APT Grafana Dashboard>][<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/Z5DVVJEzf\/search-service-health?from=1741943929407&to=1741945729407&var-datacenter=aws-prod1-useast1&var-fdi=core1&var-falconCell=usa254s|Search - Health Dashboard>][<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/EnOHu4Q4z\/searchops-t8c-seas?from=1741943929407&to=1741945729407&var-pod=usa254s&var-core_fi=aws-prod1-useast1|Search - T8C>][<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/NPl7ISd4z\/cuj-triage-for-hyperforce?from=1741943929407&to=1741945729407&var-cell=usa254s|CUJ Triage>][<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/7ZfDaZ37z\/cuj-summary?orgId=1|CUJ Summary>][<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/-0002ffnk\/golden-eye-core?from=1741943929407&to=1741945729407&var-substrate=aws&var-falcon_instance=aws-prod1-useast1&var-functional_domain_instance=core1&var-cell=usa254s|Golden Eye>][<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/yUh780xPOTRsUZGz18230z\/sre-falcon-events-visualisation?from=1741943929407&to=1741945729407&var-cell=usa254s|SR - Event Visualization>][<https:\/\/splunk-web.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is\/en-GB\/app\/search\/search?q=search%20%60corepods%28usa254s%29%60%20earliest%3D03\/14\/2025%3A09%3A18%3A49%20latest%3D03\/14\/2025%3A09%3A48%3A49%20logRecordType%3Dmq%2A|MQ Client Log>][<https:\/\/splunk-web-noncore.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is\/en-GB\/app\/search\/search?q=search%20%28index%3Ddistapps%29%20earliest%3D03\/14\/2025%3A09%3A18%3A49%20latest%3D03\/14\/2025%3A09%3A48%3A49%20falcon_instance%3Daws-prod%2A%20k8s_namespace%3Dqpid%20k8s_container_name%3D%2A%20cell%3Dusa254s%20qpidbrkr%20%7C%20search%20NOT%20%22Bytes%20credit%22|Qpid Broker Log>] [<https:\/\/splunk-web-noncore.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is\/en-GB\/app\/search\/search?q=search%20%28index%3Ddistapps%29%20earliest%3D03\/14\/2025%3A09%3A18%3A49%20latest%3D03\/14\/2025%3A09%3A48%3A49%20functional_domain%3D%22core1%22%20k8s_namespace%3Dqpid%20k8s_container_name%3D%22%2Aqpid%2A%22%20k8s_pod_name%3D%22%2A-qpid%2A%22%20cell%3Dusa254s%20source%3Dstdout%20sourcetype%3Dmessage-queue%20%7C%20search%20%22%5Bsafepoint%20%20%20%20%20%20%5D%22%20%7C%20rex%20field%3D_raw%20%22.%2Astopped%3A%20%28%3F%3Celapsed%3E%5B%5Bfloat%5D%5D%29%20seconds.%2A%22%20%7C%20search%20elapsed%20%3E%200.5%20%7C%20timechart%20limit%3D0%20span%3D5m%20exactperc99%28elapsed%29%20as%20p90%20by%20k8s_pod_name|Qpid JVM Log>][<https:\/\/splunk-web.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is\/en-US\/app\/publicSharing\/newapt?form.instance=usa254s&form.input_time.earliest=1741943929&form.input_time.latest=1741945729&form.aptlimit=1000&form.aptDuration=5|CASP - APT Splunk Dashboard>][<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/E93RvqEVz\/falcon-causal-graph-metrics?from=1741943929407&to=1741945729407&var-substrate=aws&var-fi=aws-prod1-useast1&var-fd=core1&var-cell=usa254s&var-hosts=*|All Causal Metrics>] Was this helpful !! Yes button No button Feedback\/Feature Request button ICA UI :external-link: button\\\",\\\"username\\\":\\\"HawkEye\\\",\\\"replies\\\":[{\\\"date\\\":\\\"1741945731.770779\\\",\\\"message\\\":\\\" | *Core App* | :critical: :emoji-todo_done: • Single Org Impact: None\\\\n• APT Org-wise breakdown\\\\n```Single Org Impact: None\\\\n\\\\nTop 3 Org_ID : Organization APT(ms) : Excluding APT(ms) : Contribution(%)\\\\n00DO1000001rbth : 70390.04 : 748.97 : 21.91\\\\n00DO1000007yKW5 : 9598.4 : 819.15 : 14.6\\\\n00DO1000007zVnd : 6737.44 : 904.31 : 5.72```  _Note: APT swimlane is halted due to connectivity issues with Splunk._\\\",\\\"username\\\":\\\"HawkEye\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741945733.474979\\\",\\\"message\\\":\\\" | *FEES Swimlanes* | :emoji-todo_done: • Spinnaker Deployment details \\\\n```Spinnaker deployments from last 24 hours \\\\nApplication:  Time (UTC) :  Status  \\\\nsdbsdbrestore : 09:48 AM on 14 Mar : completed(link1)\\\\ncasamcoreapp : 01:35 AM on 14 Mar : completed(link2)\\\\nsdbsdb : 09:32 AM on 14 Mar : starting(link3)``` <https:\/\/ui.spinnaker1.sfcd.deploy.aws-esvc1-useast2.aws.sfdc.cl\/#\/applications\/sdbsdbrestore\/executions\/details\/01JPA0GG1ZYJ7VD35S0444HDA7|Link 1> | <https:\/\/ui.spinnaker1.sfcd.deploy.aws-esvc1-useast2.aws.sfdc.cl\/#\/applications\/casamcoreapp\/executions\/details\/01JP92TG3H32TJCCB1MX95VHN9|Link 2> | <https:\/\/ui.spinnaker1.sfcd.deploy.aws-esvc1-useast2.aws.sfdc.cl\/#\/applications\/sdbsdb\/executions\/details\/01JP9ZZ2H07J3S07FE7NFQ4WJH|Link 3>\\\\n• AWS Event details \\\\n```AWS Events in last 7 Days\\\\nImpacted Service: Impacted Feature:  Status : Latest Notification Timestamp \\\\nABUSE : AWS_ABUSE_EMAIL_SPAM_REPORT: OPEN: 05:56 PM on 13 Mar\\\\nRDS : AWS_RDS_OPERATIONAL_ISSUE: OPEN: 08:22 PM on 11 Mar\\\\nEKS : AWS_EKS_CLUSTER_HEALTH_ISSUES: OPEN: 12:31 AM on 11 Mar\\\\nEC2 : AWS_EC2_PERSISTENT_INSTANCE_RETIREMENT_SCHEDULED: UPCOMING: 03:02 PM on 13 Mar\\\\nRDS : AWS_RDS_PLANNED_LIFECYCLE_EVENT: UPCOMING: 01:36 AM on 14 Mar``` • K8s Event details \\\\n```K8s Events Between Time Range (UTC) 09:21 AM on 14 Mar - (UTC) 09:28 AM on 14 Mar\\\\nReason : Message : Count\\\\nUnhealthy :  : 1 \\\\nUnhealthy : Readiness probe failed : 1 \\\\nUnhealthy : Liveness probe failed : 1``` \\\",\\\"username\\\":\\\"HawkEye\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741945735.155199\\\",\\\"message\\\":\\\" | *Connection Pool* | :emoji-todo_done: • No issues detected in this swim-lane\\\\n\\\"", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:23:42.412414+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": ",\\\"username\\\":\\\"HawkEye\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741945737.133039\\\",\\\"message\\\":\\\" | *Database* | :warning: :emoji-todo_done: • Missing data in argus\\\\n _Note: Alert: Data is missing in Argus for the given timerange for more than 10 minutes, this may be because the nodes are down or some argus issue. _\\\",\\\"username\\\":\\\"HawkEye\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741945739.412679\\\",\\\"message\\\":\\\" | *MQ* | :critical: :emoji-todo_done: • Not enough dequeue threads for rac nodes [2,3]\\\\n```Rac node: Active Deq Threads%, ...\\\\n2: 0.0%, 3: 0.0%``` • Traffic Light throttling MQ threads (03:52:23 `-` `03:52:25` UTC)\\\\n```Rac Node: Traffic Light (Deq thread throttled %), ...\\\\n 1: DB_CPU (40.36%)\\\\n\\\\nCSP Actions Taken for DB_CPU:\\\\nNo actions taken.``` \\\",\\\"username\\\":\\\"HawkEye\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741945742.345179\\\",\\\"message\\\":\\\" | *Search* | :emoji-todo_done: • No issues detected in this swim-lane\\\\n\\\",\\\"username\\\":\\\"HawkEye\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741945745.435999\\\",\\\"message\\\":\\\" | *Info Swimlanes* | :emoji-todo_done: •  `0` active throttles by CSP (Source Heimdall)\\\\n• 1 Ongoing Incident(s)\\\\n```Case ID:   Create Date:          Subject:\\\\n73018377 - 2025-03-14 09:48:35 - COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s``` <https:\/\/gus.lightning.force.com\/lightning\/r\/Case\/500EE00001TsaobYAB\/view|73018377>\\\\n _Note: Error while getting black tab tool executions_\\\",\\\"username\\\":\\\"HawkEye\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741945749.463419\\\",\\\"message\\\":\\\" | *Causal Graph* | :emoji-todo_done: • No. `1` contributing metric is `MQ Router Update Job Failing`\\\\n```1. MQ Router Update Job Failing``` • No. `2` contributing metric is `MQ Processing Stopped Due To Traffic Light`\\\\n```1. MQ Processing Stopped Due To Traffic Light``` • Links\\\\n<https:\/\/salesforce.quip.com\/5LKTAxMd79LW|Causal Graph Design Doc> | <https:\/\/fawkes-workflowui.sfproxy.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/#\/code\/result\/67d3fb9d69bcc7548a3a6aea|Causal Swimlane Logs>\\\\n\\\",\\\"username\\\":\\\"HawkEye\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741945753.019519\\\",\\\"message\\\":\\\" | *Release Information* | :emoji-todo_done: • 254.10.6 release happened on usa254s `8` hours and `38` minutes ago\\\\n• PD Alerts and CUJ Failures\\\\n```Pod\/Cell : Release Timestamp : Reason : Customer Cases : PD Alerts : CUJ Failures\\\\nusa254s : 2025-03-14 01:10:00 :             : 0  : 0  : 0\\\\nusa1   : 2025-03-14 03:10:00 : SAME FI\/FD  : 0  : 0  : 0\\\\nusa1016 : 2025-03-14 03:10:00 : SAME FI\/FD  : 0  : 0  : 0\\\\nusa1012 : 2025-03-14 03:10:00 : SAME FI\/FD  : 0  : 0  : 0\\\\nusa1018 : 2025-03-14 03:10:00 : SAME FI\/FD  : 0  : 0  : 0\\\\nusa1022 : 2025-03-14 03:20:00 : SAME FI\/FD  : 0  : 0  : 0``` • Load Generation Status\\\\n```Pod\/Cell : # of cases executed on current version\\\\nusa254s : 0\\\\nusa1   : 0\\\\nusa1016 : 0\\\\nusa1012 : 0\\\\nusa1018 : 0\\\\nusa1022 : 0``` • Current Pod Performances (APT, CPU, GC, Conn Pool)\\\\n```Pod\/Cell : Impacted Metrics\\\\nusa254s : High APT (No MQ)\\\\nusa1   : N\/A\\\\nusa1016 : N\/A\\\\nusa1012 : N\/A\\\\nusa1018 : N\/A\\\\nusa1022 : N\/A``` • Comparative Pod Performances (versus last week)\\\\n```Pod\/Cell : Impact Details\\\\nusa254s : High APT (No MQ) 2301.8% higher than last week\\\\nusa1   : N\/A\\\\nusa1016 : N\/A\\\\nusa1012 : N\/A\\\\nusa1018 : N\/A\\\\nusa1022 : N\/A``` \\\",\\\"username\\\":\\\"HawkEye\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741945798.015999\\\",\\\"message\\\":\\\"*| Domain Graphs |*<https:\/\/salesforce.enterprise.slack.com\/files\/U02DWLVTKB9\/F08J1EXHJFK\/graph_core.png| ><https:\/\/salesforce.enterprise.slack.com\/files\/U02DWLVTKB9\/F08H9NC4XDM\/graph_mq.png| >\\\",\\\"username\\\":\\\"HawkEye\\\",\\\"replies\\\":[],\\\"attachments\\\":[{\\\"name\\\":\\\"graph_core.png\\\",\\\"url\\\":\\\"https:\/\/files.slack.com\/files-pri\/T7T5PNK3P-F08J1EXHJFK\/graph_core.png\\\"},{\\\"name\\\":\\\"graph_mq.png\\\",\\\"url\\\":\\\"https:\/\/files.slack.com\/files-pri\/T7T5PNK3P-F08H9NC4XDM\/graph_mq.png\\\"}]}]},{\\\"date\\\":\\\"1741945746.802549\\\",\\\"message\\\":\\\":alarm-clock2: The below reminder is NOW DUE:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741945839.364389\\\",\\\"message\\\":\\\"\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741945839.462629\\\",\\\"message\\\":\\\"<@WF8LDE170> has joined the channel\\\",\\\"username\\\":\\\"Marek Kubita\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741945885.819619\\\",\\\"message\\\":\\\"<Uma Shankar Balasubramaniam> has joined the channel\\\",\\\"username\\\":\\\"Uma Shankar Balasubramaniam\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741945980.826399\\\",\\\"message\\\":\\\"Impact time : 9.25 AM to 9.42 AM UTC\\\",\\\"username\\\":\\\"Uma Shankar Balasubramaniam\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741945986.697889\\\",\\\"message\\\":\\\"<Prateek Patel> has joined the channel\\\",\\\"username\\\":\\\"Prateek Patel\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741946165.708689\\\",\\\"message\\\":\\\"\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741946165.852599\\\",\\\"message\\\":\\\"<@WDRE5NUUS> has joined the channel\\\",\\\"username\\\":\\\"Jeremy Nash\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741946221.888379\\\",\\\"message\\\":\\\"common.util.database.PauseConditionType.awaitDeactivation\\\",\\\"username\\\":\\\"Marek Kubita\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741946327.346389\\\",\\\"message\\\":\\\":alarm-clock2: The below reminder is NOW DUE:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741946419.332549\\\",\\\"message\\\":\\\"trust posted.<https:\/\/trust1-admin.internal.salesforce.com\/incidents\/10013897>\\\",\\\"username\\\":\\\"Uma Shankar Balasubramaniam\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741946581.896599\\\",\\\"message\\\":\\\"there was an SDB cells 254s upgrade attempt and pipeline failed.That resulted in multiple failover and master was not available until 9.41 AM UTC ..\\\",\\\"username\\\":\\\"Uma Shankar Balasubramaniam\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741946910.973669\\\",\\\"message\\\":\\\"<Pavithra Kuppusami> sent a new internal comm:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741946925.750219\\\",\\\"message\\\":\\\"<@WV8TM5WP5> has joined the channel\\\",\\\"username\\\":\\\"Krisztian Zsibrek\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741946943.119229\\\",\\\"message\\\":\\\".impact usa254s\\\",\\\"username\\\":\\\"Krisztian Zsibrek\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741946946.063179\\\",\\\"message\\\":\\\"`USA254S : 4 impact(s)`\\\\n\\\",\\\"username\\\":\\\"user not found\\\",\\\"replies\\\":[{\\\"date\\\":\\\"1741946987.233969\\\",\\\"message\\\":\\\"\\\\n\\\\n *APT* impact(s):  `2`\\\\n2025-03-14 08:02:00 UTC  to  2025-03-14 08:28:00 UTC  -  `26.0 mins`\\\\n2025-03-14 09:36:00 UTC  to  2025-03-14 09:44:00 UTC  -  `8.0 mins`\\\\n\\\\n```Detected Sherlock suppressed alert due to single org```\\\\n\\\\n\\\\n *Connpool_AV* impact(s):  `1`\\\\n2025-03-14 09:26:00 UTC  to  2025-03-14 09:43:00 UTC  -  `17.0 mins`\\\\n\\\\n\\\\n *Login* impact(s):  `1`\\\\n2025-03-14 09:27:00 UTC  to  2025-03-14 09:42:00 UTC  -  `15.0 mins`\\\\n\\\\n&gt; :warning: _` APT less than threshold 1mins (09:26-09:27) `_\\\\n&gt; :warning: _`CONNPOOL_AV less than threshold 5mins (09:55-10:00)`_\\\\n\\\\n&gt; _ :hourglass2: Analysis Duration: [ 2025-03-14 07:09 - 2025-03-14 10:09 ]_\\\\n\\\\n:external-link: *Links:*  [<https:\/\/podtap.internal.salesforce.com\/hosts?pod=usa254s| Podtap>] [<https:\/\/splunk-web.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is\/en-US\/app\/publicSharing\/fsre__apttrust_breakdown?earliest=-3h&amp;latest=-0h&amp;form.index=coreprod&amp;form.cell=usa254s&amp;form.OrgRestrict=*| APT>] [<https:\/\/monitoring.internal.salesforce.com\/argus\/#\/viewmetrics?expression=-3h:-0h:core.aws.aws-prod1-useast1.core1:SFDC_type-ConnectionPool-name1*.NumWaitingForConnections{role=app,cell=usa254s,k8s_pod_name=*}:zimsum:1m-sum| Connpool>] [<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/GMHPmK0Iz\/connection-pool-falcon-sre?orgId=1&amp;from=-3h&amp;to=-0h&amp;var-cell=usa254s&amp;var-falcon_instance=aws-prod1-useast1&amp;var-functional_domain=core1&amp;var-interval=5m&amp;var-availabilitySlo=0.9999&amp;var-performanceSlo=50| Connpool_AV>] [<https:\/\/monitoring.internal.salesforce.com\/argusmvp\/#\/dashboards\/1329489?ownerid=79&amp;start=-3h&amp;end=-0h&amp;testid=13&amp;replaceable=usa254s&amp;location=-1&amp;stepid=-1| Weblogin>] [<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/8WO1f5i4z\/core-app-primary-dashboard-falcon?orgId=1&amp;var-cell=usa254s&amp;var-interval=1m&amp;var-agg=avg&amp;var-falcon_instance=aws-prod1-useast1&amp;var-functional_domain=core1&amp;from=-3h&amp;to=-0h| CASP - Dashboard>] [<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/SN6N5HNGz\/mq-monitoring-dashboard-falcon?orgId=1&amp;from=-3h&amp;to=-0h&amp;var-substrate=aws&amp;var-falcon_instance=aws-prod1-useast1&amp;var-fd_instance=core1&amp;var-cell=usa254s&amp;var-RacNode=All&amp;var-MessageTypeName=All&amp;var-downsample=1m| MQ Dashboard>] [<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/Z5DVVJEzf\/search-service-health?from=-3h&amp;to=-0h&amp;var-datacenter=aws-prod1-useast1&amp;var-falconCell=usa254s&amp;orgId=1| Search - Health Dashboard> ] [<https:\/\/grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl\/d\/JvkcK9aMz\/service-cloud-voice-test-result-commercial-and-gov-cloud?orgId=1&amp;var-core_instance=usa254s&amp;var-Interval=1m&amp;var-gov_core_instance=&amp;var-heroku_region=All&amp;var-DC=All&amp;from=-3h&amp;to=-0h| SCV-Monitoring>]\\\",\\\"username\\\":\\\"user not found\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741946987.443789\\\",\\\"message\\\":\\\"  Pager Duty Alerts button\\\",\\\"username\\\":\\\"user not found\\\",\\\"replies\\\":[]}]},{\\\"date\\\":\\\"1741947005.314839\\\",\\\"message\\\":\\\"<Khalid Abbas> has joined the channel\\\",\\\"username\\\":\\\"Khalid Abbas\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741947037.032389\\\",\\\"message\\\":\\\"<Tom O'Connell> has joined the channel\\\",\\\"username\\\":\\\"Tom O'Connell\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741947045.412789\\\",\\\"message\\\":\\\"<Pavithra Kuppusami> resolved the incident. Would you also like to send a TCE?\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741947346.498079\\\",\\\"message\\\":\\\":alarm-clock2: The below reminder is NOW DUE:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741947644.988549", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:23:42.412414+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "\\\",\\\"message\\\":\\\"<Pavithra Kuppusami> sent a new internal comm:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741947646.449629\\\",\\\"message\\\":\\\":alarm-clock2: The below reminder is NOW DUE:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741947653.090879\\\",\\\"message\\\":\\\"set the channel topic: :icc-sev1: Sev1 | COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s | <https:\/\/meet.google.com\/fkt-srxv-jbq>\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741947653.650959\\\",\\\"message\\\":\\\"<Pavithra Kuppusami> just updated this incident:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741947684.884239\\\",\\\"message\\\":\\\":alarm-clock2: The below reminder is NOW DUE:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741947820.081109\\\",\\\"message\\\":\\\"ICC is in the final stages of handling the incident - just a little more patience, and we’ll be good to go! :smile::+1:\\\\nIn the meantime, here are the closing details:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]}]\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:23:42.412414+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947837013, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:23:57.013417+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947837013, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:23:57.013466+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947837013, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"locks\":[],\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:23:57.013467+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947837013, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:23:57.013468+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947837013, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:23:57.013546+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947837013, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:23:57.013637+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741947837013, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:23:57.013847+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741948728459, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Connected to Redis" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T10:38:48.460030+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955523117, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T12:32:03.118325+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741955523118, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T12:32:03.118327+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741955535476, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Event b9f9565a-8c7f-4fc9-b36b-ff276984df6f - icc-incident-resolved correctly routed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T12:32:15.806040+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955535805, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T12:32:15.806042+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741955535806, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T12:32:15.806109+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955535806, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"locks\":[{\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"inactive\",\"externalId\":\"a8LEE00001BWjCx2AL\",\"incidentToCiId\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\"}],\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T12:32:15.806131+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955535806, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T12:32:15.806131+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955535806, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T12:32:15.806164+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741955535806, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T12:32:15.806259+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741955535806, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T12:32:15.806434+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955573648, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "kafkaReportConsumer.handleInternalCommsRequest for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f and docId QSKAAAd3b8r" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T12:32:54.218967+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955574218, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T12:32:54.218970+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741955574219, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T12:32:54.219196+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741955574219, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:32:54.210Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"2025-03-14T12:22:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https:\/\/tel.meet\/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:32:19.079Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C05U9CBHX8D\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"},{\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"08d8df76-c05f-4a91-b5e2-c6054fbf475b\",\"sequenceNumber\":2}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T12:32:54.219286+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741957515687, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Roles for  incident: []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T13:05:15.687326+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741957516459, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "RedisService: saveIncidentInfo, key: e43b6100-6b94-42b6-9e56-e6e8a28ba269-incident-info, info: {\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"caseId\":\"500EE00001Tt5nSYAR\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"slackChannelId\":\"C08JD4PEJUQ\",\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"impact\":\"FeatureDegradation\",\"impactStart\":\"2025-03-14T07:00:00.000Z\",\"impactEnd\":\"2025-03-14T12:30:00.000Z\",\"servicesImpacted\":\"Services Impacted not found\",\"roles\":{},\"category\":\"Infrastructure\",\"rootCause\":\"Environmental Issue\",\"origin\":\"Alert\",\"originReference\":\"Agents\",\"caseNumber\":\"73021341\",\"productTag\":\"a1aEE0000003orVYAQ\",\"proximateCause\":\"high CPU\",\"customerExperience\":\"degredation of agents executions\",\"immediateResolution\":\"replace servers\",\"aarQuestions\":\"will fill-in next week\",\"closingComments\":\"Closing comments not found\",\"closedBy\":\"Gila Anidjar\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T13:05:16.459736+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741957517054, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "exportSlackMessages internalSlackMessages for docId RCVAAAvTU71 - [{\"date\":\"1741953524.898409\",\"message\":\"<Incident Command Center> has joined the channel\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741953525.201449\",\"message\":\"set the channel topic: :icc-sev2: Sev2 | Some of the agent servers aren't functioning\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741953525.456199\",\"message\":\"set the channel description: This is the main *Incident Command Center (ICC)* channel for everyone involved in responding to this incident.\\n\\nVisit *ICC App Home* (<slack:\/\/app?team=T01GST6QY0G&amp;id=A02Q50RQQ3B>) to learn more about everything you can do here.\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741953527.381269\",\"message\":\"<@WU3L2P04S> has joined the channel\",\"username\":\"Gila Anidjar\",\"replies\":[]},{\"date\":\"1741953527.978679\",\"message\":\"set the channel topic: :icc-sev2: Sev2 | Some of the agent servers aren't functioning | <https:\/\/meet.google.com\/yar-fzpu-ywr>\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741953528.410859\",\"message\":\"Bridge Added\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741953532.179469\",\"message\":\"has renamed the channel from \\\"icc-e43b6100-6b94-42b6-9e56-e6e8a28ba269\\\" to \\\"icc-73021341\\\"\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741953538.852899\",\"message\":\"<@WU3L2P04S> just updated this incident:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741953539.195869\",\"message\":\"<@WU3L2P04S> updated status from *New* to *In Progress*. Let's get to work!\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741953557.597999\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741953579.931999\",\"message\":\"<@W010RSDQ4CB> has joined the channel\",\"username\":\"Akriti Koul\",\"replies\":[]},{\"date\":\"1741953586.565199\",\"message\":\"<@W0112RVSW4U> has joined the channel\",\"username\":\"Sanjay Sharma\",\"replies\":[]},{\"date\":\"1741953637.779469\",\"message\":\"<@W0113988MD3> has joined the channel\",\"username\":\"Svetlana Staloverov\",\"replies\":[]},{\"date\":\"1741953763.091679\",\"message\":\"<@WU3L2P04S> sent a new internal comm:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741953791.923459\",\"message\":\"<Khalid Abbas> has joined the channel\",\"username\":\"Khalid Abbas\",\"replies\":[]},{\"date\":\"1741953815.398699\",\"message\":\"<Tom O'Connell> has joined the channel\",\"username\":\"Tom O'Connell\",\"replies\":[]},{\"date\":\"1741953929.075859\",\"message\":\"Hi Team , No one on the bridge , are you running this incident async \/ bridgeless ?\",\"username\":\"Tom O'Connell\",\"replies\":[]},{\"date\":\"1741954615.964399\",\"message\":\"incident is almost over\",\"username\":\"Gila Anidjar\",\"replies\":[{\"date\":\"1741954867.810919\",\"message\":\"Thanks for the update <@WU3L2P04S> - Can you advise if Trust was posted?\",\"username\":\"Tom O'Connell\",\"replies\":[]},{\"date\":\"1741957095.645819\",\"message\":\"i thought that if i post here, the trust page will be updated\",\"username\":\"Gila Anidjar\",\"replies\":[]},{\"date\":\"1741957102.045719\",\"message\":\"what am i missing?\",\"username\":\"Gila Anidjar\",\"replies\":[]}]},{\"date\":\"1741954636.474379\",\"message\":\"\",\"username\":\"Gila Anidjar\",\"replies\":[],\"attachments\":[{\"name\":\"image.png\",\"url\":\"https:\/\/files.slack.com\/files-pri\/T7T5PNK3P-F08HT3YBDSP\/image.png\"}]},{\"date\":\"1741954710.500219\",\"message\":\"<@WU3L2P04S> sent a new internal comm:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741954867.810919\",\"message\":\"Thanks for the update <@WU3L2P04S> - Can you advise if Trust was posted?\",\"username\":\"Tom O'Connell\",\"replies\":[]},{\"date\":\"1741956191.955799\",\"message\":\"<@W010RSDQ4CB> Can the customer cases be tagged to IR # 73021341\",\"username\":\"Tom O'Connell\",\"replies\":[]},{\"date\":\"1741957134.137679\",\"message\":\"will do\",\"username\":\"Akriti Koul\",\"replies\":[]},{\"date\":\"1741957169.158729\",\"message\":\"this is the case: *Case # 00279978; Subject: Agents are idle in production*\",\"username\":\"Gila Anidjar\",\"replies\":[]},{\"date\":\"1741957410.401699\",\"message\":\"<@WU3L2P04S> resolved the incident. Would you also like to send a TCE?\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741957416.946789\",\"message\":\"_Before proceeding with the incident closure, please take a minute to review the resolving details. Update the details if they do not appear to be correct:_\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741957514.523859\",\"message\":\"ICC is in the final stages of handling the incident - just a little more patience, and we’ll be good to go! :smile::+1:\\nIn the meantime, here are the closing details:\",\"username\":\"Incident Command Center\",\"replies\":[]}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T13:05:17.054979+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963631286, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:11.286804+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963631286, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-incident-updated" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:11.286804+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741963631286, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Event with type icc-incident-updated is now being processed." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:11.286952+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963631286, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "CacheServiceFacade.getValue key: c3491190-f157-4c72-8db8-2885f47aaefa - value: [object Promise]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:11.286952+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741963631287, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:11.287078+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963631287, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"timestamp\":\"2025-03-14T14:47:10.951Z\",\"sectionTitle\":\"Incident to CI Updated \",\"contentObject\":{\"emptyData\":\"All Incident to CI have been removed\",\"dataTitle\":\"Incident to Ci updated with the following information:\",\"data\":[]}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:11.287080+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963631287, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:11.287085+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963631287, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:11.287115+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741963631287, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:11.287168+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963631286, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:11.287368+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741963631287, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:11.287370+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741963631287, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:11.287596+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963631287, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:47:10.259Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:57.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:37:05.972Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:37:24.556Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"ay42ys-tahn6-io4fj7-8zwgv-1741963629360\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:11.287646+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741963631341, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:11.341942+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963631341, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:47:11.291Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:11.341984+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963631341, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:11.341985+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963631341, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:11.342018+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741963631342, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:11.342095+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741963631342, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:11.342318+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741963631425, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-to-cis-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:11.425929+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963631425, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:47:11.376Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:11.425931+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963631425, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:11.425931+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963631425, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:11.425935+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741963631425, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:11.426008+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963631425, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:11.426195+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741963631426, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:11.426200+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741963631480, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:11.480581+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963631480, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:47:11.376Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"responses\":[],\"cis\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:11.480583+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963631480, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:11.480584+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963631480, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:11.480642+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741963631480, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:11.480715+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963631480, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:11.480882+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741963631480, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:11.480883+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963634848, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "RedisService: saveIncidentInfo, key: c3491190-f157-4c72-8db8-2885f47aaefa-incident-info, info: {\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseId\":\"500EE00001TtHdKYAV\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"slackChannelId\":\"C08HTQWFF8T\",\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"impact\":\"PerformanceDegradation\",\"impactStart\":\"2025-03-14T14:37:00.000Z\",\"impactEnd\":\"0\",\"servicesImpacted\":\"Core Live on Falcon\",\"roles\":{\"Incident Commander\":\"Krisztian Zsibrek\"},\"category\":\"Category not found\",\"rootCause\":\"Root cause not found\",\"origin\":\"Customer - Internal\",\"originReference\":\"Origin reference URL not found\",\"caseNumber\":\"73024826\",\"productTag\":\"Product tag not found\",\"proximateCause\":\"Proximate cause not found\",\"customerExperience\":\"Customer Experience not found\",\"immediateResolution\":\"Immediate Resolution not found\",\"aarQuestions\":\"Aar Questions not found\",\"closingComments\":\"Closing comments not found\",\"closedBy\":\"Closed By not found\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:14.848633+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741963637916, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-gus-response correctly routed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:19.633135+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963639633, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:19.633139+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741963639633, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:19.633259+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963639633, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:47:19.584Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"f96bbb7f-3ec5-459c-8964-0ef37bb3457c\",\"message\":\"Try out the ICC Trust Integration with \/icc-trust in Slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"}},\"client\":\"icc-rest\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:19.633263+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963639633, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:19.633358+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741963639633, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:19.633442+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741963639633, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - bullmq-job-completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:19.633456+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741963639633, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Event type bullmq-job-completed is not consumed by icc-reporting." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:19.633457+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741963639633, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Event c3491190-f157-4c72-8db8-2885f47aaefa - bullmq-job-completed correctly routed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T14:47:19.705034+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741968392869, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:06:32.869703+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741968461024, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:07:41.024346+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741968461024, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:07:41.015Z\",\"user\":{\"id\":\"85e97df1-8640-4ca2-996b-11a94f3d5a86\",\"email\":\"fhealy@salesforce.com\",\"active\":true,\"name\":\"Frank Healy\",\"firstName\":\"Frank\",\"lastName\":\"Healy\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000gywDIAQ\",\"slackUserId\":\"WC9SX6ACA\",\"createdBy\":\"fhealy@salesforce.com\",\"modifiedBy\":\"fhealy@salesforce.com\",\"createdAt\":\"2022-06-01T15:03:32.629Z\",\"modifiedAt\":\"2022-06-01T15:03:32.629Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. 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Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard 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"cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741968461024, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:07:41.024525+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741968461024, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:07:41.024611+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741968461024, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:07:41.024738+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741968461023, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:07:41.024761+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741968461024, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-internal-comms-response" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:07:41.024762+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741968461024, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Event type icc-internal-comms-response is not consumed by icc-reporting." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:07:41.024821+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741968461024, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-internal-comms-response correctly routed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:07:41.024822+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741968471691, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:07:51.691245+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741968471691, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:07:51.682Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. 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user\\\",\\\"gusUserId\\\":\\\"005B0000004thjnIAA\\\",\\\"slackUserId\\\":\\\"WGF75NAQP\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-01-09T09:06:36.566Z\\\",\\\"modifiedAt\\\":\\\"2023-01-09T09:06:36.566Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"07002733-9906-4546-93ca-3c52b8570730\\\",\\\"email\\\":\\\"maeve.coleman@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Maeve Coleman\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000004thjnIAA\\\",\\\"slackUserId\\\":\\\"WGF75NAQP\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-01-09T09:06:36.566Z\\\",\\\"modifiedAt\\\":\\\"2023-01-09T09:06:36.566Z\\\"},\\\"id\\\":\\\"f908b795-ffc0-44d9-b660-092faaee472a\\\",\\\"name\\\":\\\"IncidentCommunicationsOfficer\\\",\\\"displayName\\\":\\\"Incident Communications Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"07002733-9906-4546-93ca-3c52b8570730\\\",\\\"email\\\":\\\"maeve.coleman@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Maeve Coleman\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000004thjnIAA\\\",\\\"slackUserId\\\":\\\"WGF75NAQP\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-01-09T09:06:36.566Z\\\",\\\"modifiedAt\\\":\\\"2023-01-09T09:06:36.566Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"Infrastructure\\\",\\\"rootCause\\\":\\\"Change\\\",\\\"createdAt\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"73024826\\\",\\\"caseRecordId\\\":\\\"500EE00001TtHdKYAV\\\",\\\"servicesImpacted\\\":[\\\"Core Live on Falcon\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\\\",\\\"engagedAt\\\":\\\"2025-03-14T14:37:18.383Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T16:03:59.856Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":6,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WC9SX6ACA\\\",\\\"sentBy\\\":\\\"Frank Healy\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\n\\\\nWe have no reported cases.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nRollback in PROD0 is complete as of 16:20 and validation confirms issue has been mitigated there.\\\\nStagger to the remaining FI’s is currently being finalised. ( APAC first apart from Japan , EMEA and then AMER )\\\",\\\"needs\\\":\\\"NEEDS Rollback to  remaining FI’s needs to be executed .\\\"},\\\"sentAt\\\":\\\"2025-03-14T16:37:56.387Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C05U9CBHX8D\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"gsm@salesforce.com\\\",\\\"techcustomerescalation@salesforce.com\\\",\\\"sitereliability@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"182d11e8-deef-49d5-b212-521530b02ed7\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":6,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WC9SX6ACA\\\",\\\"sentBy\\\":\\\"Frank Healy\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\n\\\\nWe have no reported cases.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nRollback in PROD0 is complete as of 16:20 and validation confirms issue has been mitigated there.\\\\nStagger to the rema", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:37:56.758297+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "ining FI’s is currently being finalised. ( APAC first apart from Japan , EMEA and then AMER )\\\",\\\"needs\\\":\\\"NEEDS Rollback to  remaining FI’s needs to be executed .\\\"},\\\"sentAt\\\":\\\"2025-03-14T16:37:56.387Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":5,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WC9SX6ACA\\\",\\\"sentBy\\\":\\\"Frank Healy\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nRollback in PROD0 is underway , however there are addition steps that need trouble shooting due to issues being encountered.\\\",\\\"needs\\\":\\\"NEEDS Peer review of rollback is underway.\\\"},\\\"sentAt\\\":\\\"2025-03-14T16:07:39.706Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WC9SX6ACA\\\",\\\"sentBy\\\":\\\"Frank Healy\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nStagger Rollback in PRO  to rollback the SF Proxy change is being evaluated and expected to proceed shortly\\\",\\\"needs\\\":\\\"Info message has been posted to trust\\\"},\\\"sentAt\\\":\\\"2025-03-14T15:37:47.574Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WGF75NAQP\\\",\\\"sentBy\\\":\\\"Maeve Coleman\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\n\\\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002.\\\\n\\\\nNEEDS Evaluate the scope of impact, determine the blast radius of the impact.\\\",\\\"actions\\\":\\\".\\\"},\\\"sentAt\\\":\\\"2025-03-14T15:04:48.690Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:00.000Z\\\",\\\"duration\\\":\\\"13 minutes\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Team - Site Reliability\\\\nCase - 73024826\\\\nSeverity - Sev1\\\\nVoice Bridge - https:\/\/meet.google.com\/pjd-dhuc-ufx\\\\nSlack Channel - icc-73024826\\\\n\\\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\\\",\\\"sentAt\\\":\\\"2025-03-14T14:50:11.878Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"sentBy\\\":\\\"Krisztian Zsibrek\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"duration\\\":\\\"2 minutes\\\",\\\"incidentCommander\\\":\\\"Krisztian Zsibrek\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\\\",\\\"sentAt\\\":\\\"2025-03-14T14:39:06.560Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"yfsfib-i6a1z-e2o4ge-9uu90i-1741970276014\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:37:56.758297+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970276758, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:37:56.758380+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970276758, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:37:56.758454+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741970276758, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:37:56.758625+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970276755, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:37:56.758640+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970276758, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-internal-comms-request" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:37:56.758640+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741970276758, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Event with type icc-internal-comms-request is now being processed." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:37:56.758808+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970276758, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "CacheServiceFacade.getValue key: c3491190-f157-4c72-8db8-2885f47aaefa - value: [object Promise]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:37:56.758809+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741970276760,\"pid\":30,\"hostname\":\"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4\",\"name\":\"icc-reporting\",\"msg\":\"Start routing Incident to CI for docId VXZAAAMk6lr and event {\\\"headers\\\":[{\\\"icc-kafka-encoder\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[106,115,111,110]}},{\\\"icc-event-type\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[105,99,99,45,105,110,116,101,114,110,97,108,45,99,111,109,109,115,45,114,101,113,117,101,115,116]}},{\\\"timestamp\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,54,58,51,55,58,53,54,32,71,77,84]}},{\\\"event-source\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[105,99,99,45,114,101,115,116]}}],\\\"key\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"messageAsString\\\":\\\"{\\\\\\\"createdAt\\\\\\\":\\\\\\\"2025-03-14T16:37:56.745Z\\\\\\\",\\\\\\\"user\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"85e97df1-8640-4ca2-996b-11a94f3d5a86\\\\\\\",\\\\\\\"email\\\\\\\":\\\\\\\"fhealy@salesforce.com\\\\\\\",\\\\\\\"active\\\\\\\":true,\\\\\\\"name\\\\\\\":\\\\\\\"Frank Healy\\\\\\\",\\\\\\\"firstName\\\\\\\":\\\\\\\"Frank\\\\\\\",\\\\\\\"lastName\\\\\\\":\\\\\\\"Healy\\\\\\\",\\\\\\\"profile\\\\\\\":\\\\\\\"icc standard user\\\\\\\",\\\\\\\"gusUserId\\\\\\\":\\\\\\\"005B0000000gywDIAQ\\\\\\\",\\\\\\\"slackUserId\\\\\\\":\\\\\\\"WC9SX6ACA\\\\\\\",\\\\\\\"createdBy\\\\\\\":\\\\\\\"fhealy@salesforce.com\\\\\\\",\\\\\\\"modifiedBy\\\\\\\":\\\\\\\"fhealy@salesforce.com\\\\\\\",\\\\\\\"createdAt\\\\\\\":\\\\\\\"2022-06-01T15:03:32.629Z\\\\\\\",\\\\\\\"modifiedAt\\\\\\\":\\\\\\\"2022-06-01T15:03:32.629Z\\\\\\\"},\\\\\\\"incident\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\\\\\",\\\\\\\"slackChannel\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"C08HTQWFF8T\\\\\\\",\\\\\\\"name\\\\\\\":\\\\\\\"icc-73024826\\\\\\\"},\\\\\\\"subject\\\\\\\":\\\\\\\"Email as a Service Performance degradation\\\\\\\",\\\\\\\"description\\\\\\\":\\\\\\\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. 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Falcon\\\\\\\"],\\\\\\\"quipDocLink\\\\\\\":\\\\\\\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\\\\\\\",\\\\\\\"engagedAt\\\\\\\":\\\\\\\"2025-03-14T14:37:18.383Z\\\\\\\",\\\\\\\"lastAttemptedForceExport\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"lastExportStatus\\\\\\\":\\\\\\\"success\\\\\\\",\\\\\\\"gusExportTimestamp\\\\\\\":\\\\\\\"2025-03-14T16:03:59.856Z\\\\\\\"},\\\\\\\"eventObj\\\\\\\":{\\\\\\\"internalComms\\\\\\\":{\\\\\\\"sequenceNumber\\\\\\\":6,\\\\\\\"severity\\\\\\\":\\\\\\\"Sev1\\\\\\\",\\\\\\\"status\\\\\\\":\\\\\\\"InProgress\\\\\\\",\\\\\\\"description\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"bridgeUrl\\\\\\\":\\\\\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\\\\\",\\\\\\\"sentBySlackUserId\\\\\\\":\\\\\\\"WC9SX6ACA\\\\\\\",\\\\\\\"sentBy\\\\\\\":\\\\\\\"Frank Healy\\\\\\\",\\\\\\\"cloud\\\\\\\":\\\\\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\\\\\",\\\\\\\"impact\\\\\\\":[\\\\\\\"FeatureDegradation\\\\\\\"],\\\\\\\"impactEndTime\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"impactStartTime\\\\\\\":\\\\\\\"2025-03-11T00:00:00.000Z\\\\\\\",\\\\\\\"duration\\\\\\\":\\\\\\\"4 days\\\\\\\",\\\\\\\"incidentCommander\\\\\\\":\\\\\\\"Rory O'Flaherty\\\\\\\",\\\\\\\"incidentCommanderSlackUserId\\\\\\\":\\\\\\\"WBY5HAV5K\\\\\\\",\\\\\\\"subject\\\\\\\":\\\\\\\"Email as a Service Performance degradation\\\\\\\",\\\\\\\"team\\\\\\\":\\\\\\\"Site Reliability\\\\\\\",\\\\\\\"content\\\\\\\":{\\\\\\\"conditions\\\\\\\":\\\\\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\\\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\\\\\n\\\\\\\\nWe have no reported cases.\\\\\\\",\\\\\\\"actions\\\\\\\":\\\\\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\\\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\\\\\n\\\\\\\\nRollback in PROD0 is complete as of 16:20 and validation confirms issue has been mitigated there.\\\\\\\\nStagger to the remaining FI’s is currently being finalised. ( APAC first apart from Japan , EMEA and then AMER )\\\\\\\",\\\\\\\"needs\\\\\\\":\\\\\\\"NEEDS Rollback to  remaining FI’s needs to be executed .\\\\\\\"},\\\\\\\"sentAt\\\\\\\":\\\\\\\"2025-03-14T16:37:56.387Z\\\\\\\",\\\\\\\"swimlaneUpdates\\\\\\\":[],\\\\\\\"slackChannelIds\\\\\\\":[\\\\\\\"C05U9CBHX8D\\\\\\\",\\\\\\\"C05T2A3C319\\\\\\\"],\\\\\\\"emailAddresses\\\\\\\":[\\\\\\\"gsm@salesforce.com\\\\\\\",\\\\\\\"techcustomerescalation@salesforce.com\\\\\\\",\\\\\\\"sitereliability@salesforce.com\\\\\\\"]},\\\\\\\"internalCommsId\\\\\\\":\\\\\\\"182d11e8-deef-49d5-b212-521530b02ed7\\\\\\\",\\\\\\\"allInternalCommsReport\\\\\\\":[{\\\\\\\"sequenceNumber\\\\\\\":6,\\\\\\\"severity\\\\\\\":\\\\\\\"Sev1\\\\\\\",\\", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:37:56.761012+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "\\\\\"status\\\\\\\":\\\\\\\"InProgress\\\\\\\",\\\\\\\"description\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"bridgeUrl\\\\\\\":\\\\\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\\\\\",\\\\\\\"sentBySlackUserId\\\\\\\":\\\\\\\"WC9SX6ACA\\\\\\\",\\\\\\\"sentBy\\\\\\\":\\\\\\\"Frank Healy\\\\\\\",\\\\\\\"cloud\\\\\\\":\\\\\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\\\\\",\\\\\\\"impact\\\\\\\":[\\\\\\\"FeatureDegradation\\\\\\\"],\\\\\\\"impactEndTime\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"impactStartTime\\\\\\\":\\\\\\\"2025-03-11T00:00:00.000Z\\\\\\\",\\\\\\\"duration\\\\\\\":\\\\\\\"4 days\\\\\\\",\\\\\\\"incidentCommander\\\\\\\":\\\\\\\"Rory O'Flaherty\\\\\\\",\\\\\\\"incidentCommanderSlackUserId\\\\\\\":\\\\\\\"WBY5HAV5K\\\\\\\",\\\\\\\"subject\\\\\\\":\\\\\\\"Email as a Service Performance degradation\\\\\\\",\\\\\\\"team\\\\\\\":\\\\\\\"Site Reliability\\\\\\\",\\\\\\\"content\\\\\\\":{\\\\\\\"conditions\\\\\\\":\\\\\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\\\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\\\\\n\\\\\\\\nWe have no reported cases.\\\\\\\",\\\\\\\"actions\\\\\\\":\\\\\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\\\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\\\\\n\\\\\\\\nRollback in PROD0 is complete as of 16:20 and validation confirms issue has been mitigated there.\\\\\\\\nStagger to the remaining FI’s is currently being finalised. ( APAC first apart from Japan , EMEA and then AMER )\\\\\\\",\\\\\\\"needs\\\\\\\":\\\\\\\"NEEDS Rollback to  remaining FI’s needs to be executed .\\\\\\\"},\\\\\\\"sentAt\\\\\\\":\\\\\\\"2025-03-14T16:37:56.387Z\\\\\\\",\\\\\\\"swimlaneUpdates\\\\\\\":[]},{\\\\\\\"sequenceNumber\\\\\\\":5,\\\\\\\"severity\\\\\\\":\\\\\\\"Sev1\\\\\\\",\\\\\\\"status\\\\\\\":\\\\\\\"InProgress\\\\\\\",\\\\\\\"description\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"bridgeUrl\\\\\\\":\\\\\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\\\\\",\\\\\\\"sentBySlackUserId\\\\\\\":\\\\\\\"WC9SX6ACA\\\\\\\",\\\\\\\"sentBy\\\\\\\":\\\\\\\"Frank Healy\\\\\\\",\\\\\\\"cloud\\\\\\\":\\\\\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\\\\\",\\\\\\\"impact\\\\\\\":[\\\\\\\"FeatureDegradation\\\\\\\"],\\\\\\\"impactEndTime\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"impactStartTime\\\\\\\":\\\\\\\"2025-03-11T00:00:00.000Z\\\\\\\",\\\\\\\"duration\\\\\\\":\\\\\\\"4 days\\\\\\\",\\\\\\\"incidentCommander\\\\\\\":\\\\\\\"Rory O'Flaherty\\\\\\\",\\\\\\\"incidentCommanderSlackUserId\\\\\\\":\\\\\\\"WBY5HAV5K\\\\\\\",\\\\\\\"subject\\\\\\\":\\\\\\\"Email as a Service Performance degradation\\\\\\\",\\\\\\\"team\\\\\\\":\\\\\\\"Site Reliability\\\\\\\",\\\\\\\"content\\\\\\\":{\\\\\\\"conditions\\\\\\\":\\\\\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\\\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\\\\",\\\\\\\"actions\\\\\\\":\\\\\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\\\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\\\\\n\\\\\\\\nRollback in PROD0 is underway , however there are addition steps that need trouble shooting due to issues being encountered.\\\\\\\",\\\\\\\"needs\\\\\\\":\\\\\\\"NEEDS Peer review of rollback is underway.\\\\\\\"},\\\\\\\"sentAt\\\\\\\":\\\\\\\"2025-03-14T16:07:39.706Z\\\\\\\",\\\\\\\"swimlaneUpdates\\\\\\\":[]},{\\\\\\\"sequenceNumber\\\\\\\":4,\\\\\\\"severity\\\\\\\":\\\\\\\"Sev1\\\\\\\",\\\\\\\"status\\\\\\\":\\\\\\\"InProgress\\\\\\\",\\\\\\\"description\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"bridgeUrl\\\\\\\":\\\\\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\\\\\",\\\\\\\"sentBySlackUserId\\\\\\\":\\\\\\\"WC9SX6ACA\\\\\\\",\\\\\\\"sentBy\\\\\\\":\\\\\\\"Frank Healy\\\\\\\",\\\\\\\"cloud\\\\\\\":\\\\\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\\\\\",\\\\\\\"impact\\\\\\\":[\\\\\\\"FeatureDegradation\\\\\\\"],\\\\\\\"impactEndTime\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"impactStartTime\\\\\\\":\\\\\\\"2025-03-11T00:00:00.000Z\\\\\\\",\\\\\\\"duration\\\\\\\":\\\\\\\"4 days\\\\\\\",\\\\\\\"incidentCommander\\\\\\\":\\\\\\\"Rory O'Flaherty\\\\\\\",\\\\\\\"incidentCommanderSlackUserId\\\\\\\":\\\\\\\"WBY5HAV5K\\\\\\\",\\\\\\\"subject\\\\\\\":\\\\\\\"Email as a Service Performance degradation\\\\\\\",\\\\\\\"team\\\\\\\":\\\\\\\"Site Reliability\\\\\\\",\\\\\\\"content\\\\\\\":{\\\\\\\"conditions\\\\\\\":\\\\\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\\\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\\\\",\\\\\\\"actions\\\\\\\":\\\\\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\\\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\\\\\n\\\\\\\\nStagger Rollback in PRO  to rollback the SF Proxy change is being evaluated and expected to proceed shortly\\\\\\\",\\\\\\\"needs\\\\\\\":\\\\\\\"Info message has been posted to trust\\\\\\\"},\\\\\\\"sentAt\\\\\\\":\\\\\\\"2025-03-14T15:37:47.574Z\\\\\\\",\\\\\\\"swimlaneUpdates\\\\\\\":[]},{\\\\\\\"sequenceNumber\\\\\\\":3,\\\\\\\"severity\\\\\\\":\\\\\\\"Sev1\\\\\\\",\\\\\\\"status\\\\\\\":\\\\\\\"InProgress\\\\\\\",\\\\\\\"description\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"bridgeUrl\\\\\\\":\\\\\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\\\\\",\\\\\\\"sentBySlackUserId\\\\\\\":\\\\\\\"WGF75NAQP\\\\\\\",\\\\\\\"sentBy\\\\\\\":\\\\\\\"Maeve Coleman\\\\\\\",\\\\\\\"cloud\\\\\\\":\\\\\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\\\\\",\\\\\\\"impact\\\\\\\":[\\\\\\\"FeatureDegradation\\\\\\\"],\\\\\\\"impactEndTime\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"impactStartTime\\\\\\\":\\\\\\\"2025-03-11T00:00:00.000Z\\\\\\\",\\\\\\\"duration\\\\\\\":\\\\\\\"4 days\\\\\\\",\\\\\\\"incidentCommander\\\\\\\":\\\\\\\"Rory O'Flaherty\\\\\\\",\\\\\\\"incidentCommanderSlackUserId\\\\\\\":\\\\\\\"WBY5HAV5K\\\\\\\",\\\\\\\"subject\\\\\\\":\\\\\\\"Email as a Service Performance degradation\\\\\\\",\\\\\\\"team\\\\\\\":\\\\\\\"Site Reliability\\\\\\\",\\\\\\\"content\\\\\\\":{\\\\\\\"conditions\\\\\\\":\\\\\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\\\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\\\\\n\\\\\\\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002.\\\\\\\\n\\\\\\\\nNEEDS Evaluate the scope of impact, determine the blast radius of the impact.\\\\\\\",\\\\\\\"actions\\\\\\\":\\\\\\\".\\\\\\\"},\\\\\\\"sentAt\\\\\\\":\\\\\\\"2025-03-14T15:04:48.690Z\\\\\\\",\\\\\\\"swimlaneUpdates\\\\\\\":[]},{\\\\\\\"sequenceNumber\\\\\\\":2,\\\\\\\"severity\\\\\\\":\\\\\\\"Sev1\\\\\\\",\\\\\\\"status\\\\\\\":\\\\\\\"InProgress\\\\\\\",\\\\\\\"description\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"bridgeUrl\\\\\\\":\\\\\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\\\\\",\\\\\\\"sentBySlackUserId\\\\\\\":\\\\\\\"NOT_FOUND_SFDC\\\\\\\",\\\\\\\"sentBy\\\\\\\":\\\\\\\"IncidentCommandCenter\\\\\\\",\\\\\\\"cloud\\\\\\\":\\\\\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\\\\\",\\\\\\\"impact\\\\\\\":[\\\\\\\"FeatureDegradation\\\\\\\"],\\\\\\\"impactEndTime\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"impactStartTime\\\\\\\":\\\\\\\"2025-03-14T14:37:00.000Z\\\\\\\",\\\\\\\"duration\\\\\\\":\\\\\\\"13 minutes\\\\\\\",\\\\\\\"incidentCommander\\\\\\\":\\\\\\\"Rory O'Flaherty\\\\\\\",\\\\\\\"incidentCommanderSlackUserId\\\\\\\":\\\\\\\"WBY5HAV5K\\\\\\\",\\\\\\\"subject\\\\\\\":\\\\\\\"Email as a Service Performance degradation\\\\\\\",\\\\\\\"team\\\\\\\":\\\\\\\"Site Reliability\\\\\\\",\\\\\\\"content\\\\\\\":\\\\\\\"Team - Site Reliability\\\\\\\\nCase - 73024826\\\\\\\\nSeverity - Sev1\\\\\\\\nVoice Bridge - https:\/\/meet.google.com\/pjd-dhuc-ufx\\\\\\\\nSlack Channel - icc-73024826\\\\\\\\n\\\\\\\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\\\\\\\",\\\\\\\"sentAt\\\\\\\":\\\\\\\"2025-03-14T14:50:11.878Z\\\\\\\",\\\\\\\"swimlaneUpdates\\\\\\\":[]},{\\\\\\\"sequenceNumber\\\\\\\":1,\\\\\\\"severity\\\\\\\":\\\\\\\"Sev2\\\\\\\",\\\\\\\"status\\\\\\\":\\\\\\\"InProgress\\\\\\\",\\\\\\\"description\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"bridgeUrl\\\\\\\":\\\\\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\\\\\",\\\\\\\"sentBySlackUserId\\\\\\\":\\\\\\\"WV8TM5WP5\\\\\\\",\\\\\\\"sentBy\\\\\\\":\\\\\\\"Krisztian Zsibrek\\\\\\\",\\\\\\\"cloud\\\\\\\":\\\\\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\\\\\",\\\\\\\"impact\\\\\\\":[\\\\\\\"PerformanceDegradation\\\\\\\"],\\\\\\\"impactEndTime\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"impactStartTime\\\\\\\":\\\\\\\"2025-03-14T14:37:05.972Z\\\\\\\",\\\\\\\"duratio", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:37:56.761012+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "n\\\\\\\":\\\\\\\"2 minutes\\\\\\\",\\\\\\\"incidentCommander\\\\\\\":\\\\\\\"Krisztian Zsibrek\\\\\\\",\\\\\\\"incidentCommanderSlackUserId\\\\\\\":\\\\\\\"WV8TM5WP5\\\\\\\",\\\\\\\"subject\\\\\\\":\\\\\\\"Email as a Service Performance degradation\\\\\\\",\\\\\\\"team\\\\\\\":\\\\\\\"Site Reliability\\\\\\\",\\\\\\\"content\\\\\\\":\\\\\\\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\\\\\\\",\\\\\\\"sentAt\\\\\\\":\\\\\\\"2025-03-14T14:39:06.560Z\\\\\\\",\\\\\\\"swimlaneUpdates\\\\\\\":[]}]},\\\\\\\"requestId\\\\\\\":\\\\\\\"yfsfib-i6a1z-e2o4ge-9uu90i-1741970276014\\\\\\\",\\\\\\\"client\\\\\\\":\\\\\\\"icc-ui\\\\\\\"}\\\",\\\"messageAsJson\\\":{\\\"createdAt\\\":\\\"2025-03-14T16:37:56.745Z\\\",\\\"user\\\":{\\\"id\\\":\\\"85e97df1-8640-4ca2-996b-11a94f3d5a86\\\",\\\"email\\\":\\\"fhealy@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Frank Healy\\\",\\\"firstName\\\":\\\"Frank\\\",\\\"lastName\\\":\\\"Healy\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000000gywDIAQ\\\",\\\"slackUserId\\\":\\\"WC9SX6ACA\\\",\\\"createdBy\\\":\\\"fhealy@salesforce.com\\\",\\\"modifiedBy\\\":\\\"fhealy@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-06-01T15:03:32.629Z\\\",\\\"modifiedAt\\\":\\\"2022-06-01T15:03:32.629Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HTQWFF8T\\\",\\\"name\\\":\\\"icc-73024826\\\"},\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"description\\\":\\\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\n\\\",\\\"detectedTime\\\":\\\"2025-03-14T14:35:00.000Z\\\",\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Customer - Internal\\\",\\\"originReference\\\":\\\"\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\\\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T14:47:24.212Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"07002733-9906-4546-93ca-3c52b8570730\\\",\\\"email\\\":\\\"maeve.coleman@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Maeve Coleman\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc 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degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\n\\\\nWe have no reported cases.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nRollback in PROD0 is complete as of 16:20 and validation confirms issue has been mitigated there.\\\\nStagger to the remaining FI’s is currently being finalised. ( APAC first apart from Japan , EMEA and then AMER )\\\",\\\"needs\\\":\\\"NEEDS Rollback to  remaining FI’s needs to be executed .\\\"},\\\"sentAt\\\":\\\"2025-03-14T16:37:56.387Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C05U9CBHX8D\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"gsm@salesforce.com\\\",\\\"techcustomerescalation@salesforce.com\\\",\\\"sitereliability@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"182d11e8-deef-49d5-b212-521530b02ed7\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":6,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WC9SX6ACA\\\",\\\"sentBy\\\":\\\"Frank Healy\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\n\\\\nWe have no reported cases.\\\",\\\"actions\\\":\\\"ACTIONS I", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:37:56.761012+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "nvestigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nRollback in PROD0 is complete as of 16:20 and validation confirms issue has been mitigated there.\\\\nStagger to the remaining FI’s is currently being finalised. ( APAC first apart from Japan , EMEA and then AMER )\\\",\\\"needs\\\":\\\"NEEDS Rollback to  remaining FI’s needs to be executed .\\\"},\\\"sentAt\\\":\\\"2025-03-14T16:37:56.387Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":5,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WC9SX6ACA\\\",\\\"sentBy\\\":\\\"Frank Healy\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nRollback in PROD0 is underway , however there are addition steps that need trouble shooting due to issues being encountered.\\\",\\\"needs\\\":\\\"NEEDS Peer review of rollback is underway.\\\"},\\\"sentAt\\\":\\\"2025-03-14T16:07:39.706Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WC9SX6ACA\\\",\\\"sentBy\\\":\\\"Frank Healy\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nStagger Rollback in PRO  to rollback the SF Proxy change is being evaluated and expected to proceed shortly\\\",\\\"needs\\\":\\\"Info message has been posted to trust\\\"},\\\"sentAt\\\":\\\"2025-03-14T15:37:47.574Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WGF75NAQP\\\",\\\"sentBy\\\":\\\"Maeve Coleman\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\n\\\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002.\\\\n\\\\nNEEDS Evaluate the scope of impact, determine the blast radius of the impact.\\\",\\\"actions\\\":\\\".\\\"},\\\"sentAt\\\":\\\"2025-03-14T15:04:48.690Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:00.000Z\\\",\\\"duration\\\":\\\"13 minutes\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Team - Site Reliability\\\\nCase - 73024826\\\\nSeverity - Sev1\\\\nVoice Bridge - https:\/\/meet.google.com\/pjd-dhuc-ufx\\\\nSlack Channel - icc-73024826\\\\n\\\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\\\",\\\"sentAt\\\":\\\"2025-03-14T14:50:11.878Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"sentBy\\\":\\\"Krisztian Zsibrek\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"duration\\\":\\\"2 minutes\\\",\\\"incidentCommander\\\":\\\"Krisztian Zsibrek\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\\\",\\\"sentAt\\\":\\\"2025-03-14T14:39:06.560Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"yfsfib-i6a1z-e2o4ge-9uu90i-1741970276014\\\",\\\"client\\\":\\\"icc-ui\\\"},\\\"encoder\\\":\\\"json\\\",\\\"eventType\\\":\\\"icc-internal-comms-request\\\",\\\"payload\\\":{\\\"createdAt\\\":\\\"2025-03-14T16:37:56.745Z\\\",\\\"user\\\":{\\\"id\\\":\\\"85e97df1-8640-4ca2-996b-11a94f3d5a86\\\",\\\"email\\\":\\\"fhealy@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Frank Healy\\\",\\\"firstName\\\":\\\"Frank\\\",\\\"lastName\\\":\\\"Healy\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000000gywDIAQ\\\",\\\"slackUserId\\\":\\\"WC9SX6ACA\\\",\\\"createdBy\\\":\\\"fhealy@salesforce.com\\\",\\\"modifiedBy\\\":\\\"fhealy@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-06-01T15:03:32.629Z\\\",\\\"modifiedAt\\\":\\\"2022-06-01T15:03:32.629Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HTQWFF8T\\\",\\\"name\\\":\\\"icc-73024826\\\"},\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"description\\\":\\\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\n\\\",\\\"detectedTime\\\":\\\"2025-03-14T14:35:00.000Z\\\",\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Customer - Internal\\\",\\\"originReference\\\":\\\"\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.00", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:37:56.761012+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. 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Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\n\\\\nWe have no reported cases.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. 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( APAC first apart from Japan , EMEA and then AMER )\\\",\\\"needs\\\":\\\"NEEDS Rollback to  remaining FI’s needs to be executed .\\\"},\\\"sentAt\\\":\\\"2025-03-14T16:37:56.387Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":5,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WC9SX6ACA\\\",\\\"sentBy\\\":\\\"Frank Healy\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\nRollback in", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:37:56.761012+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": " dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nRollback in PROD0 is underway , however there are addition steps that need trouble shooting due to issues being encountered.\\\",\\\"needs\\\":\\\"NEEDS Peer review of rollback is underway.\\\"},\\\"sentAt\\\":\\\"2025-03-14T16:07:39.706Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WC9SX6ACA\\\",\\\"sentBy\\\":\\\"Frank Healy\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nStagger Rollback in PRO  to rollback the SF Proxy change is being evaluated and expected to proceed shortly\\\",\\\"needs\\\":\\\"Info message has been posted to trust\\\"},\\\"sentAt\\\":\\\"2025-03-14T15:37:47.574Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WGF75NAQP\\\",\\\"sentBy\\\":\\\"Maeve Coleman\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\n\\\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002.\\\\n\\\\nNEEDS Evaluate the scope of impact, determine the blast radius of the impact.\\\",\\\"actions\\\":\\\".\\\"},\\\"sentAt\\\":\\\"2025-03-14T15:04:48.690Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:00.000Z\\\",\\\"duration\\\":\\\"13 minutes\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Team - Site Reliability\\\\nCase - 73024826\\\\nSeverity - Sev1\\\\nVoice Bridge - https:\/\/meet.google.com\/pjd-dhuc-ufx\\\\nSlack Channel - icc-73024826\\\\n\\\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\\\",\\\"sentAt\\\":\\\"2025-03-14T14:50:11.878Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"sentBy\\\":\\\"Krisztian Zsibrek\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"duration\\\":\\\"2 minutes\\\",\\\"incidentCommander\\\":\\\"Krisztian Zsibrek\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\\\",\\\"sentAt\\\":\\\"2025-03-14T14:39:06.560Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"yfsfib-i6a1z-e2o4ge-9uu90i-1741970276014\\\",\\\"client\\\":\\\"icc-ui\\\"}}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:37:56.761012+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970276760, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "handleQueueEditEvents docId found for [object Object]: VXZAAAMk6lr" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:37:56.761015+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970276760, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "routeEventJson for icc-internal-comms-request and docId VXZAAAMk6lr" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:37:56.761016+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970276761, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "kafkaReportConsumer.handleInternalCommsRequest for id c3491190-f157-4c72-8db8-2885f47aaefa and docId VXZAAAMk6lr" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:37:56.761480+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741970276761, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "err": { "type": "TypeError", "message": "this.update.content.replace is not a function", "stack": "TypeError: this.update.content.replace is not a function\n    at UpdateInfo.getContentWithNewlines (\/app\/build\/quip\/templates\/update.info.js:21:36)\n    at Context.lookup (\/app\/node_modules\/mustache\/mustache.js:477:21)\n    at Writer.unescapedValue (\/app\/node_modules\/mustache\/mustache.js:664:25)\n    at Writer.renderTokens (\/app\/node_modules\/mustache\/mustache.js:580:45)\n    at Writer.render (\/app\/node_modules\/mustache\/mustache.js:556:17)\n    at Object.render (\/app\/node_modules\/mustache\/mustache.js:758:26)\n    at QuipService.addUpdate (\/app\/build\/quip\/quip.service.js:98:41)\n    at process.processTicksAndRejections (node:internal\/process\/task_queues:95:5)\n    at async ExportService.addUpdate (\/app\/build\/service\/export.service.js:141:16)\n    at async ExportService.addInternalCommsUpdate (\/app\/build\/service\/export.service.js:93:16)" }, "msg": "[Error] message not processed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:37:56.761482+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741970643058, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-roles-updated' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:44:03.058316+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970643058, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:44:03.045Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:03:59.856Z\"},\"eventObj\":{\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}]},\"changes\":{\"IncidentCommander\":[{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"}],\"IncidentCommunicationsOfficer\":[{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741971880561, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:04:40.561365+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741971880561, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:04:40.561415+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741971880561, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-usd-resource-created" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:04:40.561432+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741971880561, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Event type icc-usd-resource-created is not consumed by icc-reporting." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:04:40.561432+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741971880561, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-usd-resource-created correctly routed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:04:40.561543+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741971880561, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:04:40.561543+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741971880561, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:04:40.561622+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741971880561, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:04:40.290Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:04:40.561626+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741971880561, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:04:40.561627+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741971880561, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:04:40.561656+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741971880561, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:04:40.561708+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741971880561, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:04:40.561906+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741971881939, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Roles for  incident: [{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:04:41.939424+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741971885367, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-work-item-updated\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:04:45.367119+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741971885367, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:04:45.367204+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741971885367, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Event type icc-work-item-updated is not consumed by icc-reporting." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:04:45.367245+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741971885367, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:04:45.367456+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741971885367, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:04:45.241Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtHdKYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T17:04:45.241Z\",\"recordId\":\"500EE00001TtHdKYAV\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseNumber\":\"73024826\"},\"changes\":{}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:04:45.367460+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"id\\\":\\\"9f9f1c82-098d-449f-a600-cba4c2d47176\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident 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user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"id\\\":\\\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\\\",\\\"name\\\":\\\"IncidentDocumentationOfficer\\\",\\\"displayName\\\":\\\"Incident Documentation Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\\\",\\\"email\\\":\\\"jinze.zhang@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"John Zhang\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard 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CRM\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/JAAAAFLL55PO\\\",\\\"engagedAt\\\":\\\"2025-03-14T17:57:15.920Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T18:03:21.777Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"65 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\\\",\\\"actions\\\":\\\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\\\"},\\\"sentAt\\\":\\\"2025-03-14T19:01:40.051Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C0449P2SUFL\\\"],\\\"emailAddresses\\\":[\\\"aag-incident-alerts@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"bc65bc04-54e5-4001-b143-7bc3a33f8681\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"65 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\\\",\\\"actions\\\":\\\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\\\"},\\\"sentAt\\\":\\\"2025-03-14T19:01:40.051Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:01:41.019700+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"35 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved. We have Stride team on the call. Stride team advised that the alert is usually caused by AWS upstream latency.\\\",\\\"actions\\\":\\\"We are running few Argus queries to further understand the issue.\\\"},\\\"sentAt\\\":\\\"2025-03-14T18:32:32.547Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"9 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At  9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved.\\\",\\\"actions\\\":\\\"We are paging out to stride team to investigate further on the alert.\\\"},\\\"sentAt\\\":\\\"2025-03-14T18:06:28.522Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"ekjai-b8y231-92nlr-tkcd0c-1741978899531\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:01:41.019700+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978901019, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:01:41.019704+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978901019, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:01:41.019762+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978901019, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:01:41.019852+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978901018, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:01:41.019853+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978901019, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Received JSON event: d9675aca-94e2-4634-b037-3245f2882d3f - icc-internal-comms-request" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:01:41.019853+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978901019, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "Event with type icc-internal-comms-request is now being processed." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:01:41.019854+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978901019, "pid": 30, "hostname": "dyno-4042cad1-7496-49e2-96d0-60ed281d9da4", "name": "icc-reporting", "msg": "CacheServiceFacade.getValue key: d9675aca-94e2-4634-b037-3245f2882d3f - value: [object Promise]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:01:41.021378+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741978901021,\"pid\":30,\"hostname\":\"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4\",\"name\":\"icc-reporting\",\"msg\":\"Start routing Incident to CI for docId NBdAAAoCCFo and event {\\\"headers\\\":[{\\\"icc-kafka-encoder\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[106,115,111,110]}},{\\\"icc-event-type\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[105,99,99,45,105,110,116,101,114,110,97,108,45,99,111,109,109,115,45,114,101,113,117,101,115,116]}},{\\\"timestamp\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,57,58,48,49,58,52,48,32,71,77,84]}},{\\\"event-source\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[105,99,99,45,114,101,115,116]}}],\\\"key\\\":\\\"d9675aca-94e2-4634-b037-3245f2882d3f\\\",\\\"messageAsString\\\":\\\"{\\\\\\\"createdAt\\\\\\\":\\\\\\\"2025-03-14T19:01:40.516Z\\\\\\\",\\\\\\\"user\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\\\\\",\\\\\\\"email\\\\\\\":\\\\\\\"mingrui.han@salesforce.com\\\\\\\",\\\\\\\"active\\\\\\\":true,\\\\\\\"name\\\\\\\":\\\\\\\"Ray Han\\\\\\\",\\\\\\\"firstName\\\\\\\":\\\\\\\"Ray\\\\\\\",\\\\\\\"lastName\\\\\\\":\\\\\\\"Han\\\\\\\",\\\\\\\"profile\\\\\\\":\\\\\\\"icc standard user\\\\\\\",\\\\\\\"gusUserId\\\\\\\":\\\\\\\"005EE0000046LaXYAU\\\\\\\",\\\\\\\"slackUserId\\\\\\\":\\\\\\\"U032ZGTU5K7\\\\\\\",\\\\\\\"createdBy\\\\\\\":\\\\\\\"mingrui.han@salesforce.com\\\\\\\",\\\\\\\"modifiedBy\\\\\\\":\\\\\\\"mingrui.han@salesforce.com\\\\\\\",\\\\\\\"createdAt\\\\\\\":\\\\\\\"2022-04-26T23:31:44.536Z\\\\\\\",\\\\\\\"modifiedAt\\\\\\\":\\\\\\\"2022-04-26T23:31:44.536Z\\\\\\\"},\\\\\\\"incident\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"d9675aca-94e2-4634-b037-3245f2882d3f\\\\\\\",\\\\\\\"slackChannel\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"C08HC7YFZ9V\\\\\\\",\\\\\\\"name\\\\\\\":\\\\\\\"icc-73029614\\\\\\\"},\\\\\\\"subject\\\\\\\":\\\\\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\\\\\",\\\\\\\"description\\\\\\\":\\\\\\\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\\\\\\\n\\\\\\\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\\\\\\n\\\\\\\\nCase created by @Neil Curtis in #govbot\\\\\\\",\\\\\\\"detectedTime\\\\\\\":\\\\\\\"2025-03-14T17:57:03.409Z\\\\\\\",\\\\\\\"severity\\\\\\\":\\\\\\\"Sev2\\\\\\\",\\\\\\\"status\\\\\\\":\\\\\\\"InProgress\\\\\\\",\\\\\\\"origin\\\\\\\":\\\\\\\"Alert\\\\\\\",\\\\\\\"originReference\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"impact\\\\\\\":[\\\\\\\"PerformanceDegradation\\\\\\\"],\\\\\\\"impactStartTime\\\\\\\":\\\\\\\"2025-03-14T17:57:03.409Z\\\\\\\",\\\\\\\"impactEndTime\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"bridge\\\\\\\":{\\\\\\\"url\\\\\\\":\\\\\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\\\\\",\\\\\\\"additionalJoiningInfo\\\\\\\":\\\\\\\"Join By Phone:\\\\\\\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\\\\\\\nFind numbers in more regions 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user\\\\\\\",\\\\\\\"gusUserId\\\\\\\":\\\\\\\"005EE00000I74NuYAJ\\\\\\\",\\\\\\\"slackUserId\\\\\\\":\\\\\\\"U05RNBKJU8H\\\\\\\",\\\\\\\"createdBy\\\\\\\":\\\\\\\"icc@slack.app\\\\\\\",\\\\\\\"modifiedBy\\\\\\\":\\\\\\\"icc@slack.app\\\\\\\",\\\\\\\"createdAt\\\\\\\":\\\\\\\"2023-10-20T19:31:34.941Z\\\\\\\",\\\\\\\"modifiedAt\\\\\\\":\\\\\\\"2023-10-20T19:31:34.941Z\\\\\\\"},\\\\\\\"externalGusId\\\\\\\":null}],\\\\\\\"category\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"rootCause\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"createdAt\\\\\\\":\\\\\\\"2025-03-14T17:57:03.409Z\\\\\\\",\\\\\\\"scrumTeamId\\\\\\\":\\\\\\\"a00EE000012LjV9YAK\\\\\\\",\\\\\\\"team\\\\\\\":\\\\\\\"AAG Incident Response\\\\\\\",\\\\\\\"caseNumber\\\\\\\":\\\\\\\"73029614\\\\\\\",\\\\\\\"caseRecordId\\\\\\\":\\\\\\\"500EE00001Tto1PYAR\\\\\\\",\\\\\\\"servicesImpacted\\\\\\\":[\\\\\\\"Gov Cloud CRM\\\\\\\"],\\\\\\\"quipDocLink\\\\\\\":\\\\\\\"https:\/\/salesforce.quip.com\/JAAAAFLL55PO\\\\\\\",\\\\\\\"engagedAt\\\\\\\":\\\\\\\"2025-03-14T17:57:15.920Z\\\\\\\",\\\\\\\"lastAttemptedForceExport\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"lastExportStatus\\\\\\\":\\\\\\\"success\\\\\\\",\\\\\\\"gusExportTimestamp\\\\\\\":\\\\\\\"2025-03-14T18:03:21.777Z\\\\\\\"},\\\\\\\"eventObj\\\\\\\":{\\\\\\\"internalComms\\\\\\\":{\\\\\\\"sequenceNumber\\\\\\\":3,\\\\\\\"severity\\\\\\\":\\\\\\\"Sev2\\\\\\\",\\\\\\\"status\\\\\\\":\\\\\\\"InProgress\\\\\\\",\\\\\\\"description\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"bridgeUrl\\\\\\\":\\\\\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\\\\\",\\\\\\\"sentBySlackUserId\\\\\\\":\\\\\\\"U032ZGTU5K7\\\\\\\",\\\\\\\"sentBy\\\\\\\":\\\\\\\"Ray Han\\\\\\\",\\\\\\\"cloud\\\\\\\":\\\\\\\"GIA\\\\\\\",\\\\\\\"impact\\\\\\\":[\\\\\\\"PerformanceDegradation\\\\\\\"],\\\\\\\"impactEndTime\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"impactStartTime\\\\\\\":\\\\\\\"2025-03-14T17:57:03.409Z\\\\\\\",\\\\\\\"duration\\\\\\\":\\\\\\\"65 minutes\\\\\\\",\\\\\\\"incidentCommander\\\\\\\":\\\\\\\"Neil Curtis\\\\\\\",\\\\\\\"incidentCommanderSlackUserId\\\\\\\":\\\\\\\"WAWUYKTGR\\\\\\\",\\\\\\\"subject\\\\\\\":\\\\\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\\\\\",\\\\\\\"team\\\\\\\":\\\\\\\"AAG Incident Response\\\\\\\",\\\\\\\"content\\\\\\\":{\\\\\\\"conditions\\\\\\\":\\\\\\", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:01:41.021416+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\\\\\\\",\\\\\\\"actions\\\\\\\":\\\\\\\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\\\\\\\"},\\\\\\\"sentAt\\\\\\\":\\\\\\\"2025-03-14T19:01:40.051Z\\\\\\\",\\\\\\\"swimlaneUpdates\\\\\\\":[],\\\\\\\"slackChannelIds\\\\\\\":[\\\\\\\"C0449P2SUFL\\\\\\\"],\\\\\\\"emailAddresses\\\\\\\":[\\\\\\\"aag-incident-alerts@salesforce.com\\\\\\\"]},\\\\\\\"internalCommsId\\\\\\\":\\\\\\\"bc65bc04-54e5-4001-b143-7bc3a33f8681\\\\\\\",\\\\\\\"allInternalCommsReport\\\\\\\":[{\\\\\\\"sequenceNumber\\\\\\\":3,\\\\\\\"severity\\\\\\\":\\\\\\\"Sev2\\\\\\\",\\\\\\\"status\\\\\\\":\\\\\\\"InProgress\\\\\\\",\\\\\\\"description\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"bridgeUrl\\\\\\\":\\\\\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\\\\\",\\\\\\\"sentBySlackUserId\\\\\\\":\\\\\\\"U032ZGTU5K7\\\\\\\",\\\\\\\"sentBy\\\\\\\":\\\\\\\"Ray Han\\\\\\\",\\\\\\\"cloud\\\\\\\":\\\\\\\"GIA\\\\\\\",\\\\\\\"impact\\\\\\\":[\\\\\\\"PerformanceDegradation\\\\\\\"],\\\\\\\"impactEndTime\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"impactStartTime\\\\\\\":\\\\\\\"2025-03-14T17:57:03.409Z\\\\\\\",\\\\\\\"duration\\\\\\\":\\\\\\\"65 minutes\\\\\\\",\\\\\\\"incidentCommander\\\\\\\":\\\\\\\"Neil Curtis\\\\\\\",\\\\\\\"incidentCommanderSlackUserId\\\\\\\":\\\\\\\"WAWUYKTGR\\\\\\\",\\\\\\\"subject\\\\\\\":\\\\\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\\\\\",\\\\\\\"team\\\\\\\":\\\\\\\"AAG Incident Response\\\\\\\",\\\\\\\"content\\\\\\\":{\\\\\\\"conditions\\\\\\\":\\\\\\\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\\\\\\\",\\\\\\\"actions\\\\\\\":\\\\\\\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\\\\\\\"},\\\\\\\"sentAt\\\\\\\":\\\\\\\"2025-03-14T19:01:40.051Z\\\\\\\",\\\\\\\"swimlaneUpdates\\\\\\\":[]},{\\\\\\\"sequenceNumber\\\\\\\":2,\\\\\\\"severity\\\\\\\":\\\\\\\"Sev2\\\\\\\",\\\\\\\"status\\\\\\\":\\\\\\\"InProgress\\\\\\\",\\\\\\\"description\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"bridgeUrl\\\\\\\":\\\\\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\\\\\",\\\\\\\"sentBySlackUserId\\\\\\\":\\\\\\\"U032ZGTU5K7\\\\\\\",\\\\\\\"sentBy\\\\\\\":\\\\\\\"Ray Han\\\\\\\",\\\\\\\"cloud\\\\\\\":\\\\\\\"GIA\\\\\\\",\\\\\\\"impact\\\\\\\":[\\\\\\\"PerformanceDegradation\\\\\\\"],\\\\\\\"impactEndTime\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"impactStartTime\\\\\\\":\\\\\\\"2025-03-14T17:57:03.409Z\\\\\\\",\\\\\\\"duration\\\\\\\":\\\\\\\"35 minutes\\\\\\\",\\\\\\\"incidentCommander\\\\\\\":\\\\\\\"Neil Curtis\\\\\\\",\\\\\\\"incidentCommanderSlackUserId\\\\\\\":\\\\\\\"WAWUYKTGR\\\\\\\",\\\\\\\"subject\\\\\\\":\\\\\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\\\\\",\\\\\\\"team\\\\\\\":\\\\\\\"AAG Incident Response\\\\\\\",\\\\\\\"content\\\\\\\":{\\\\\\\"conditions\\\\\\\":\\\\\\\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved. We have Stride team on the call. Stride team advised that the alert is usually caused by AWS upstream latency.\\\\\\\",\\\\\\\"actions\\\\\\\":\\\\\\\"We are running few Argus queries to further understand the issue.\\\\\\\"},\\\\\\\"sentAt\\\\\\\":\\\\\\\"2025-03-14T18:32:32.547Z\\\\\\\",\\\\\\\"swimlaneUpdates\\\\\\\":[]},{\\\\\\\"sequenceNumber\\\\\\\":1,\\\\\\\"severity\\\\\\\":\\\\\\\"Sev2\\\\\\\",\\\\\\\"status\\\\\\\":\\\\\\\"InProgress\\\\\\\",\\\\\\\"description\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"bridgeUrl\\\\\\\":\\\\\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\\\\\",\\\\\\\"sentBySlackUserId\\\\\\\":\\\\\\\"U032ZGTU5K7\\\\\\\",\\\\\\\"sentBy\\\\\\\":\\\\\\\"Ray Han\\\\\\\",\\\\\\\"cloud\\\\\\\":\\\\\\\"GIA\\\\\\\",\\\\\\\"impact\\\\\\\":[\\\\\\\"PerformanceDegradation\\\\\\\"],\\\\\\\"impactEndTime\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"impactStartTime\\\\\\\":\\\\\\\"2025-03-14T17:57:03.409Z\\\\\\\",\\\\\\\"duration\\\\\\\":\\\\\\\"9 minutes\\\\\\\",\\\\\\\"incidentCommander\\\\\\\":\\\\\\\"Neil Curtis\\\\\\\",\\\\\\\"incidentCommanderSlackUserId\\\\\\\":\\\\\\\"WAWUYKTGR\\\\\\\",\\\\\\\"subject\\\\\\\":\\\\\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\\\\\",\\\\\\\"team\\\\\\\":\\\\\\\"AAG Incident Response\\\\\\\",\\\\\\\"content\\\\\\\":{\\\\\\\"conditions\\\\\\\":\\\\\\\"At  9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved.\\\\\\\",\\\\\\\"actions\\\\\\\":\\\\\\\"We are paging out to stride team to investigate further on the alert.\\\\\\\"},\\\\\\\"sentAt\\\\\\\":\\\\\\\"2025-03-14T18:06:28.522Z\\\\\\\",\\\\\\\"swimlaneUpdates\\\\\\\":[]}]},\\\\\\\"requestId\\\\\\\":\\\\\\\"ekjai-b8y231-92nlr-tkcd0c-1741978899531\\\\\\\",\\\\\\\"client\\\\\\\":\\\\\\\"icc-ui\\\\\\\"}\\\",\\\"messageAsJson\\\":{\\\"createdAt\\\":\\\"2025-03-14T19:01:40.516Z\\\",\\\"user\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"d9675aca-94e2-4634-b037-3245f2882d3f\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HC7YFZ9V\\\",\\\"name\\\":\\\"icc-73029614\\\"},\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"description\\\":\\\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\\\n\\\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\\n\\\\nCase created by @Neil Curtis in #govbot\\\",\\\"detectedTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\\\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard 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user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"externalGusId\\\":null},{\\\"createdAt\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"id\\\":\\\"9f9f1c82-098d-449f-a600-cba4c2d47176\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\\\",\\\"email\\\":\\\"neil.curtis@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Neil Curtis\\\",\\\"firstName\\\":\\\"Neil\\\",\\\"lastName\\\":\\\"Curtis\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000003OAJLIA4\\\",\\\"slackUserId\\\":\\\"WAWUYKTGR\\\",\\\"createdBy\\\":\\\"neil.curtis@salesforce.com\\\",\\\"modifiedBy\\\":\\\"neil.curtis@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-05-05T01:02:05.960Z\\\",\\\"modifiedAt\\\":\\\"2022-05-05T01:02:05.960Z\\\"},\\\"externalGusId\\\":null},{\\\"createdAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:01:41.021416+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"id\\\":\\\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\\\",\\\"name\\\":\\\"IncidentDocumentationOfficer\\\",\\\"displayName\\\":\\\"Incident Documentation Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\\\",\\\"email\\\":\\\"jinze.zhang@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"John Zhang\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE00000I74NuYAJ\\\",\\\"slackUserId\\\":\\\"U05RNBKJU8H\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-10-20T19:31:34.941Z\\\",\\\"modifiedAt\\\":\\\"2023-10-20T19:31:34.941Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"\\\",\\\"rootCause\\\":\\\"\\\",\\\"createdAt\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"scrumTeamId\\\":\\\"a00EE000012LjV9YAK\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"caseNumber\\\":\\\"73029614\\\",\\\"caseRecordId\\\":\\\"500EE00001Tto1PYAR\\\",\\\"servicesImpacted\\\":[\\\"Gov Cloud CRM\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/JAAAAFLL55PO\\\",\\\"engagedAt\\\":\\\"2025-03-14T17:57:15.920Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T18:03:21.777Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"65 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\\\",\\\"actions\\\":\\\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\\\"},\\\"sentAt\\\":\\\"2025-03-14T19:01:40.051Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C0449P2SUFL\\\"],\\\"emailAddresses\\\":[\\\"aag-incident-alerts@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"bc65bc04-54e5-4001-b143-7bc3a33f8681\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"65 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\\\",\\\"actions\\\":\\\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\\\"},\\\"sentAt\\\":\\\"2025-03-14T19:01:40.051Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"35 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved. We have Stride team on the call. Stride team advised that the alert is usually caused by AWS upstream latency.\\\",\\\"actions\\\":\\\"We are running few Argus queries to further understand the issue.\\\"},\\\"sentAt\\\":\\\"2025-03-14T18:32:32.547Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"9 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At  9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved.\\\",\\\"actions\\\":\\\"We are paging out to stride team to investigate further on the alert.\\\"},\\\"sentAt\\\":\\\"2025-03-14T18:06:28.522Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"ekjai-b8y231-92nlr-tkcd0c-1741978899531\\\",\\\"client\\\":\\\"icc-ui\\\"},\\\"encoder\\\":\\\"json\\\",\\\"eventType\\\":\\\"icc-internal-comms-request\\\",\\\"payload\\\":{\\\"createdAt\\\":\\\"2025-03-14T19:01:40.516Z\\\",\\\"user\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"d9675aca-94e2-4634-b037-3245f2882d3f\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HC7YFZ9V\\\",\\\"name\\\":\\\"icc-73029614\\\"},\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"description\\\":\\\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\\\n\\\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\\n\\\\nCase created by @Neil Curtis in #govbot\\\",\\\"detectedTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\\\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"id\\\":\\\"0d61057e-7f26-440e-b8a0-8cb12b31be97\\\",\\\"name\\\":\\\"IncidentCommunicationsOfficer\\\",\\\"displayName\\\":\\\"Incident Communications Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"ming", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:01:41.021416+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "rui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"externalGusId\\\":null},{\\\"createdAt\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"id\\\":\\\"9f9f1c82-098d-449f-a600-cba4c2d47176\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\\\",\\\"email\\\":\\\"neil.curtis@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Neil Curtis\\\",\\\"firstName\\\":\\\"Neil\\\",\\\"lastName\\\":\\\"Curtis\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000003OAJLIA4\\\",\\\"slackUserId\\\":\\\"WAWUYKTGR\\\",\\\"createdBy\\\":\\\"neil.curtis@salesforce.com\\\",\\\"modifiedBy\\\":\\\"neil.curtis@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-05-05T01:02:05.960Z\\\",\\\"modifiedAt\\\":\\\"2022-05-05T01:02:05.960Z\\\"},\\\"externalGusId\\\":null},{\\\"createdAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"id\\\":\\\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\\\",\\\"name\\\":\\\"IncidentDocumentationOfficer\\\",\\\"displayName\\\":\\\"Incident Documentation Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\\\",\\\"email\\\":\\\"jinze.zhang@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"John Zhang\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE00000I74NuYAJ\\\",\\\"slackUserId\\\":\\\"U05RNBKJU8H\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-10-20T19:31:34.941Z\\\",\\\"modifiedAt\\\":\\\"2023-10-20T19:31:34.941Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"\\\",\\\"rootCause\\\":\\\"\\\",\\\"createdAt\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"scrumTeamId\\\":\\\"a00EE000012LjV9YAK\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"caseNumber\\\":\\\"73029614\\\",\\\"caseRecordId\\\":\\\"500EE00001Tto1PYAR\\\",\\\"servicesImpacted\\\":[\\\"Gov Cloud CRM\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/JAAAAFLL55PO\\\",\\\"engagedAt\\\":\\\"2025-03-14T17:57:15.920Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T18:03:21.777Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"65 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\\\",\\\"actions\\\":\\\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\\\"},\\\"sentAt\\\":\\\"2025-03-14T19:01:40.051Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C0449P2SUFL\\\"],\\\"emailAddresses\\\":[\\\"aag-incident-alerts@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"bc65bc04-54e5-4001-b143-7bc3a33f8681\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"65 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\\\",\\\"actions\\\":\\\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\\\"},\\\"sentAt\\\":\\\"2025-03-14T19:01:40.051Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"35 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved. We have Stride team on the call. Stride team advised that the alert is usually caused by AWS upstream latency.\\\",\\\"actions\\\":\\\"We are running few Argus queries to further understand the issue.\\\"},\\\"sentAt\\\":\\\"2025-03-14T18:32:32.547Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"9 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At  9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved.\\\",\\\"actions\\\":\\\"We are paging out to stride team to investigate further on the alert.\\\"},\\\"sentAt\\\":\\\"2025-03-14T18:06:28.522Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"ekjai-b8y231-92nlr-tkcd0c-1741978899531\\\",\\\"client\\\":\\\"icc-ui\\\"}}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:01:41.021416+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992052026, "pid": 30, "hostname": "dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:40:52.014Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:07.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CDQ3U66E5\/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:39.514Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https:\/\/tel.meet\/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:39:58.538Z\"},\"eventObj\":{\"ok\":true,\"id\":\"ea41d995-65bc-43b6-9ac0-fe20e976dac8\",\"serviceId\":\"PM846U4\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: New Splunk logins are failing\\nSeverity: Sev2\\nSlack Channel: #icc-73036099\\nBridge URL: https:\/\/meet.google.com\/sxx-yusz-kyr\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https:\/\/tel.meet\/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\\nAdditional Details: \",\"incidentSubject\":\"New Splunk logins are failing\",\"incidentDescription\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\"},\"requestId\":\"0086d127-f35e-c3bb-b421-f42c9efa27ee\",\"client\":\"icc-slack-app\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T22:40:52.026675+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741996578205, "pid": 30, "hostname": "dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T23:56:18.205372+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741996578329, "pid": 30, "hostname": "dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7", "name": "icc-reporting", "msg": "Received kafka message with key: a5aab472-b839-4738-8400-ac2daae38967" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T23:56:18.329718+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741996578330, "pid": 30, "hostname": "dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T23:56:18.330513+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741996578330, "pid": 30, "hostname": "dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:56:18.172Z\",\"user\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"name\":\"Becky Dinh\",\"email\":\"becky.dinh@salesforce.com\"},\"incident\":{\"id\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"slackChannel\":{\"id\":\"C08HE909JN5\",\"name\":\"icc-72888272\"},\"subject\":\"KaaS PROD24-core1\",\"description\":\"\",\"detectedTime\":\"2025-03-10T22:51:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q06U1B50UM4PSE?utm_campaign=channel&utm_source=slack\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-10T22:51:00.000Z\",\"impactEndTime\":\"2025-03-11T22:14:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/xvk-fmdy-smp\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"DNS\",\"createdAt\":\"2025-03-10T22:51:43.137Z\",\"scrumTeamId\":\"a00B0000009GP5lIAG\",\"team\":\"Infra IAM - Authentication\",\"caseNumber\":\"72888272\",\"caseRecordId\":\"500EE00001Thk9kYAB\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/G4ibAgkipxkh\",\"engagedAt\":\"2025-03-10T22:53:37.169Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-10T22:53:43.500Z\"},\"changes\":{\"detectedTime\":[\"2025-03-10T22:51:43.137Z\",\"2025-03-10T22:51:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"originReference\":[\"\",\"https:\/\/salesforce.pagerduty.com\/incidents\/Q06U1B50UM4PSE?utm_campaign=channel&utm_source=slack\"],\"impact\":{\"0\":[\"CurrentlyUnderInvestigation\",\"ServiceDegradation\"]},\"impactStartTime\":[\"2025-03-10T22:51:43.137Z\",\"2025-03-10T22:51:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-11T22:14:00.000Z\"],\"category\":[\"\",\"Infrastructure\"],\"rootCause\":[\"\",\"DNS\"]},\"requestId\":\"183fc202-19e7-8066-578c-9220ce3a73c5\",\"client\":\"icc-slack-app\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T23:56:18.330535+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741996578330, "pid": 30, "hostname": "dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T23:56:18.330552+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741996578330, "pid": 30, "hostname": "dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T23:56:18.330602+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741996578330, "pid": 30, "hostname": "dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T23:56:18.330683+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741996578330, "pid": 30, "hostname": "dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7", "name": "icc-reporting", "msg": "Received JSON event: a5aab472-b839-4738-8400-ac2daae38967 - icc-incident-resolved" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T23:56:18.330683+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741996578330, "pid": 30, "hostname": "dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7", "name": "icc-reporting", "msg": "Event with type icc-incident-resolved is now being processed." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T23:56:18.330685+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741996578330, "pid": 30, "hostname": "dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7", "name": "icc-reporting", "msg": "CacheServiceFacade.getValue key: a5aab472-b839-4738-8400-ac2daae38967 - value: [object Promise]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T23:56:18.330827+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741996578331, "pid": 30, "hostname": "dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7", "name": "icc-reporting", "msg": "Start routing Incident to CI for docId JLOAAAOADYz and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,105,110,99,105,100,101,110,116,45,114,101,115,111,108,118,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,50,51,58,53,54,58,49,56,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,115,116]}}],\"key\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T23:56:18.172Z\\\",\\\"user\\\":{\\\"id\\\":\\\"3f089af6-43f2-46d9-afc6-60b35405f8bb\\\",\\\"gusUserId\\\":\\\"005EE00000CJ8FtYAL\\\",\\\"slackUserId\\\":\\\"U04HA4E5ZM5\\\",\\\"name\\\":\\\"Becky Dinh\\\",\\\"email\\\":\\\"becky.dinh@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"a5aab472-b839-4738-8400-ac2daae38967\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HE909JN5\\\",\\\"name\\\":\\\"icc-72888272\\\"},\\\"subject\\\":\\\"KaaS PROD24-core1\\\",\\\"description\\\":\\\"\\\",\\\"detectedTime\\\":\\\"2025-03-10T22:51:00.000Z\\\",\\\"severity\\\":\\\"Sev3\\\",\\\"status\\\":\\\"Resolved\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"https:\/\/salesforce.pagerduty.com\/incidents\/Q06U1B50UM4PSE?utm_campaign=channel&utm_source=slack\\\",\\\"impact\\\":[\\\"ServiceDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-10T22:51:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-11T22:14:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/xvk-fmdy-smp\\\",\\\"additionalJoiningInfo\\\":\\\"\\\"},\\\"roles\\\":[],\\\"category\\\":\\\"Infrastructure\\\",\\\"rootCause\\\":\\\"DNS\\\",\\\"createdAt\\\":\\\"2025-03-10T22:51:43.137Z\\\",\\\"scrumTeamId\\\":\\\"a00B0000009GP5lIAG\\\",\\\"team\\\":\\\"Infra IAM - 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 40, "time": 1741998128598, "pid": 30, "hostname": "dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7", "name": "icc-reporting", "err": { "message": "Request failed with status code 404", "name": "AxiosError", "config": { "transitional": { "silentJSONParsing": true, "forcedJSONParsing": true, "clarifyTimeoutError": false }, "transformRequest": [ null ], "transformResponse": [ null ], "timeout": 0, "xsrfCookieName": "XSRF-TOKEN", "xsrfHeaderName": "X-XSRF-TOKEN", "maxContentLength": -1, "maxBodyLength": -1, "env": { }, "headers": { "Accept": "application\/json, text\/plain, *\/*", "Authorization": "Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJuYW1lIjoiaWNjLXJlcG9ydGluZy11c2VyIiwiZW1haWwiOiJpY2NAcmVwb3J0aW5nLmFwcCIsImlzU3lzdGVtVXNlciI6dHJ1ZSwiaWF0IjoxNzQxOTg5MDAxLCJhdWQiOiJpY2MtcmVzdC1hcGkiLCJpc3MiOiJpY2MtcmVwb3J0aW5nIn0.Vj6Kyvhh6zMAxOYqhm9_t2GdOb7dcoyn1PHib_DqvtA", "User-Agent": "axios\/0.27.2" }, "method": "get", "url": "https:\/\/icc-rest-production.herokuapp.com\/api\/v1\/users\/slack\/U03LNRS637U" }, "code": "ERR_BAD_REQUEST", "status": 404 }, "msg": "ICC-Rest has not returned user from Slack Id" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-15T00:22:08.598367+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741998128838,\"pid\":30,\"hostname\":\"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7\",\"name\":\"icc-reporting\",\"msg\":\"exportSlackMessages internalSlackMessages for docId BVDAAAyfe3C - [{\\\"date\\\":\\\"1741991981.569399\\\",\\\"message\\\":\\\"<Incident Command Center> has joined the channel\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741991981.803599\\\",\\\"message\\\":\\\"set the channel topic: :icc-sev2: Sev2 | New Splunk logins are failing\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741991982.024429\\\",\\\"message\\\":\\\"set the channel description: This is the main *Incident Command Center (ICC)* channel for everyone involved in responding to this incident.\\\\n\\\\nVisit *ICC App Home* (<slack:\/\/app?team=T01GST6QY0G&amp;id=A02Q50RQQ3B>) to learn more about everything you can do here.\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741991983.277199\\\",\\\"message\\\":\\\"<Nikita Aggarwal> has joined the channel\\\",\\\"username\\\":\\\"Nikita Aggarwal\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741991983.655109\\\",\\\"message\\\":\\\"<HawkEye> has joined the channel\\\",\\\"username\\\":\\\"HawkEye\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741991983.774019\\\",\\\"message\\\":\\\"<Fawkes> has joined the channel\\\",\\\"username\\\":\\\"Fawkes\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741991983.894259\\\",\\\"message\\\":\\\"<SR-Scheduler> has joined the channel\\\",\\\"username\\\":\\\"SR-Scheduler\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741991984.008889\\\",\\\"message\\\":\\\"<ROB> has joined the channel\\\",\\\"username\\\":\\\"ROB\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741991984.030899\\\",\\\"message\\\":\\\"set the channel topic: :icc-sev2: Sev2 | New Splunk logins are failing | <https:\/\/meet.google.com\/sxx-yusz-kyr>\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741991984.129439\\\",\\\"message\\\":\\\"<Ask Site Switch> has joined the channel\\\",\\\"username\\\":\\\"Ask Site Switch\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741991984.243499\\\",\\\"message\\\":\\\"<AIOpsAgent> has joined the channel\\\",\\\"username\\\":\\\"AIOpsAgent\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741991984.430929\\\",\\\"message\\\":\\\"Bridge Added\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741991988.461199\\\",\\\"message\\\":\\\"has renamed the channel from \\\\\\\"icc-13dc682c-7922-45ef-a32c-698d7df872fd\\\\\\\" to \\\\\\\"icc-73036099\\\\\\\"\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741991992.884589\\\",\\\"message\\\":\\\"SiteReliability just updated this incident:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741991992.895279\\\",\\\"message\\\":\\\"SiteReliability just updated this incident:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741991992.914879\\\",\\\"message\\\":\\\"SiteReliability updated status from *New* to *In Progress*. Let's get to work!\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741991998.829569\\\",\\\"message\\\":\\\"<@WF7800SGK> has joined the channel\\\",\\\"username\\\":\\\"Chandramouli Ramaswamy\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741992014.355129\\\",\\\"message\\\":\\\":alarm-clock2: The below reminder is NOW DUE:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741992052.125349\\\",\\\"message\\\":\\\"Nikita Aggarwal has paged 1 team.\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741992052.470929\\\",\\\"message\\\":\\\"\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741992052.616869\\\",\\\"message\\\":\\\"<Dominick Blue> has joined the channel\\\",\\\"username\\\":\\\"Dominick Blue\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741992098.757639\\\",\\\"message\\\":\\\"<@WHY2W0N73> has joined the channel\\\",\\\"username\\\":\\\"Daniel Wong\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741992169.899619\\\",\\\"message\\\":\\\"<Murali Krishna Tirunagari> has joined the channel\\\",\\\"username\\\":\\\"Murali Krishna Tirunagari\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741992594.169599\\\",\\\"message\\\":\\\":alarm-clock2: The below reminder is NOW DUE:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741992905.133549\\\",\\\"message\\\":\\\"From Daniel : Generally for Splunk, External Customer Impact only occurs in 2 ways.  1) if a actual change was being blocked by not having access to splunk.  For example another high sev issue that needs splunk to verify some change(s). 2) a Customer support rep is using an internal splunk dashboard to provide info that they no longer have access too.\\\",\\\"username\\\":\\\"Murali Krishna Tirunagari\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741992938.076829\\\",\\\"message\\\":\\\"<https:\/\/gus.lightning.force.com\/lightning\/r\/Report\/00OEE000001y7hB2AQ\/view?queryScope=userFolders|Non-safe pipelines>\\\",\\\"username\\\":\\\"Nikita Aggarwal\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741992952.339079\\\",\\\"message\\\":\\\"<https:\/\/gus.lightning.force.com\/lightning\/r\/Report\/00OEE000001y7fZ2AQ\/view?queryScope=userFolders|Safe pipelines>\\\",\\\"username\\\":\\\"Nikita Aggarwal\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741992962.106139\\\",\\\"message\\\":\\\"<Murali Krishna Tirunagari> has updated incident management role(s).\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741992975.061229\\\",\\\"message\\\":\\\"<https:\/\/git.soma.salesforce.com\/Kuleana\/quantumk-fedx\/pull\/420>\\\",\\\"username\\\":\\\"Murali Krishna Tirunagari\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741993098.600609\\\",\\\"message\\\":\\\"<Murali Krishna Tirunagari> sent a new internal comm:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741993108.234089\\\",\\\"message\\\":\\\"<@W011F6830L9> has joined the channel\\\",\\\"username\\\":\\\"Madhu Sudhan Nanda\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741993121.382389\\\",\\\"message\\\":\\\"<Abram Goldshtein> has joined the channel\\\",\\\"username\\\":\\\"Abram Goldshtein\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741993231.009179\\\",\\\"message\\\":\\\"<Stacy Viola> has joined the channel\\\",\\\"username\\\":\\\"Stacy Viola\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741993288.033869\\\",\\\"message\\\":\\\"DNS switch change case: <https:\/\/gus.lightning.force.com\/lightning\/r\/Case\/500EE00001TYluZYAT\/view>\\\",\\\"username\\\":\\\"Murali Krishna Tirunagari\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741993705.997469\\\",\\\"message\\\":\\\"There are two option to mitigate the issue\\\\n1. DNS switcher from passive to active Cluster \\\\n2. The spinnaker team will run the pipeline to refresh the config to mitigate the impact.\\\",\\\"username\\\":\\\"Murali Krishna Tirunagari\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741993725.675229\\\",\\\"message\\\":\\\"<https:\/\/salesforce.quip.com\/MQnMA5jRkkdb>\\\",\\\"username\\\":\\\"Murali Krishna Tirunagari\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741993970.516709\\\",\\\"message\\\":\\\"set the channel topic: :icc-sev2: Sev2 | New Splunk logins are failing in esvc1 | <https:\/\/meet.google.com\/sxx-yusz-kyr>\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741993970.877439\\\",\\\"message\\\":\\\"<Murali Krishna Tirunagari> just updated this incident:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741993974.178009\\\",\\\"message\\\":\\\"Hello, from CIC - is there any external customer impact at the moment?\\\",\\\"username\\\":\\\"Stacy Viola\\\",\\\"replies\\\":[{\\\"date\\\":\\\"1741994037.789059\\\",\\\"message\\\":\\\"<Stacy Viola> there is no external impact at this moment.\\\",\\\"username\\\":\\\"Murali Krishna Tirunagari\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741995399.463909\\\",\\\"message\\\":\\\"Thanks <Murali Krishna Tirunagari>! As the impact is internal, CIC IC will disengage. Should the impact extend to external customers, please do not hesitate to re-engage us.\\\",\\\"username\\\":\\\"Stacy Viola\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741996430.363099\\\",\\\"message\\\":\\\"Thanks\\\",\\\"username\\\":\\\"Murali Krishna Tirunagari\\\",\\\"replies\\\":[]}]},{\\\"date\\\":\\\"1741995471.307489\\\",\\\"message\\\":\\\"<https:\/\/approvstar.sfproxy.controltelemetry.aws-esvc1-useast2.aws.sfdc.cl\/#\/ticket\/c2aeecd7-15c3-1847-4655-9c9a79ebb6fa>\\\",\\\"username\\\":\\\"Murali Krishna Tirunagari\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741995533.537219\\\",\\\"message\\\":\\\"<@WAR5LA82G> EVP approved moratorium exit\\\",\\\"username\\\":\\\"Murali Krishna Tirunagari\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741995735.504839\\\",\\\"message\\\":\\\"<Murali Krishna Tirunagari> sent a new internal comm:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741995789.216179\\\",\\\"message\\\":\\\"EBF Change case: <https:\/\/gus.lightning.force.com\/lightning\/r\/Case\/500EE00001TuAtLYAV\/view>\\\",\\\"username\\\":\\\"Murali Krishna Tirunagari\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741996279.096659\\\",\\\"message\\\":\\\"<https:\/\/gus.lightning.force.com\/lightning\/_classic\/%2Fa4QEE00000066vZ2AQ>\\\",\\\"username\\\":\\\"Murali Krishna Tirunagari\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741996788.733069\\\",\\\"message\\\":\\\"DNS Switch over went through.\\\",\\\"username\\\":\\\"Murali Krishna Tirunagari\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741996888.251809\\\",\\\"message\\\":\\\"<@WAXKM5WLV> has joined the channel\\\",\\\"username\\\":\\\"Balaji Madhur Kumar\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741996897.774169\\\",\\\"message\\\":\\\"Start time: 22:03 UTC\\\\nEnd time: 00:00 UTC\\\",\\\"username\\\":\\\"Murali Krishna Tirunagari\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741996990.403819\\\",\\\"message\\\":\\\"<Murali Krishna Tirunagari> I have joined the bridge from Singapore team. Looks like the impact is resolved.\\\",\\\"username\\\":\\\"Balaji Madhur Kumar\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741997091.042149\\\",\\\"message\\\":\\\"Yes. I can closed out the incident <@WAXKM5WLV>\\\",\\\"username\\\":\\\"Murali Krishna Tirunagari\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741997153.900469\\\",\\\"message\\\":\\\"<Murali Krishna Tirunagari> resolved the incident. Would you also like to send a TCE?\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741997208.747509\\\",\\\"message\\\":\\\"<AIOpsAgent> generate PRB\\\",\\\"username\\\":\\\"Murali Krishna Tirunagari\\\",\\\"replies\\\":[{\\\"date\\\":\\\"1741997211.940259\\\",\\\"message\\\":\\\":information-blue: _I'm processing your request now. You can follow my progress <https:\/\/sherlock-rcaapi.sfproxy.monitoring.aws-esvc1-useast2.aws.sfdc.cl:7443\/smartui\/thread\/1741997208.747509\/message\/0|here>._\\\",\\\"username\\\":\\\"AIOpsAgent\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741997219.625119\\\",\\\"message\\\":\\\"_Created action plan..._ View button\\\",\\\"username\\\":\\\"AIOpsAgent\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741997221.946249\\\",\\\"message\\\":\\\":aiops-agent: Please provide ", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-15T00:22:08.839216+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "the case ID for the incident you want details for.\\\",\\\"username\\\":\\\"AIOpsAgent\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741997547.209589\\\",\\\"message\\\":\\\"• GUS\\\\n• <https:\/\/gus.lightning.force.com\/500EE00001Tu4uHYAR|73036099>\\\\n• \\\\n\\\",\\\"username\\\":\\\"Murali Krishna Tirunagari\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741997576.199429\\\",\\\"message\\\":\\\"<AIOpsAgent> generate PRB for 73036099\\\",\\\"username\\\":\\\"Murali Krishna Tirunagari\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741997580.735979\\\",\\\"message\\\":\\\":workflow_ticket_closed: _Running fetch_tce_details_for_case_id to fetch incident details using the case ID...._\\\",\\\"username\\\":\\\"AIOpsAgent\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741997590.682659\\\",\\\"message\\\":\\\":workflow_ticket_closed: _Running fetch_tce_details_for_case_id to fetch TCE details for the case ID...._\\\",\\\"username\\\":\\\"AIOpsAgent\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741997602.005899\\\",\\\"message\\\":\\\":workflow_ticket_closed: _Running fetch_ica_summary_for_case_id to fetch ICA summary for the case ID...._\\\",\\\"username\\\":\\\"AIOpsAgent\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741997617.552929\\\",\\\"message\\\":\\\":workflow_ticket_closed: _Running prb_generation_tool to generate PRB document using all the gathered information...._\\\",\\\"username\\\":\\\"AIOpsAgent\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741997624.019769\\\",\\\"message\\\":\\\"*Title:*\\\\n Splunk Outage in ESVC1 Due to Incorrect Signing Certificate\\\\n\\\\n*Summary:*\\\\n On March 14-15, 2025, the Splunk service in the ESVC1 environment experienced an outage caused by an incorrect signing certificate. This incident primarily affected new logins for internal customers, while existing sessions remained unaffected. The issue was identified and addressed through a series of technical communications and actions, including a configuration refresh and a rollback of DNS failover to an active cluster. The incident was resolved by the early hours of March 15, restoring login functionalities and ensuring the system's stability.\\\\n\\\\n*Immediate Resolution:*\\\\n The immediate actions taken included initiating a configuration refresh via a Spinnaker pipeline in the development environment, followed by promoting the changes to production. Additionally, a rollback of DNS failover to an active cluster was executed successfully to restore login functionalities.\\\\n\\\\n*Proximate Cause:*\\\\n The main cause of the incident was an incorrect signing certificate in the ESVC1 environment, which led to failures in new logins for internal customers. The issue persisted until a rollback of DNS failover was performed, restoring the system's functionality.\\\\n\\\\n*After Action Questions:*\\\\n What processes can be implemented to ensure signing certificates are validated before deployment?\\\\nHow can we enhance the monitoring of certificate-related issues to detect similar problems earlier?\\\\nWhat training or resources are needed for the team to better handle similar incidents in the future?\\\\n\\\\n*Data sources:*\\\\n TCE\\\\nOther sources\\\\n\\\\n*Suggestions:*\\\\n Do you have any suggestions or improvements to make the generated summary more clear, concise, or accurate?\\\",\\\"username\\\":\\\"AIOpsAgent\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741997630.631859\\\",\\\"message\\\":\\\"AIOps Agent can make mistakes. Your feedback helps improve it. :thumbsup: button :thumbsdown: button\\\",\\\"username\\\":\\\"AIOpsAgent\\\",\\\"replies\\\":[]}]},{\\\"date\\\":\\\"1741997454.487099\\\",\\\"message\\\":\\\":alarm-clock2: The below reminder is NOW DUE:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741997488.289879\\\",\\\"message\\\":\\\"<Murali Krishna Tirunagari> sent a new internal comm:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741997514.941639\\\",\\\"message\\\":\\\"_Before proceeding with the incident closure, please take a minute to review the resolving details. Update the details if they do not appear to be correct:_\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741997754.520559\\\",\\\"message\\\":\\\":alarm-clock2: The below reminder is NOW DUE:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]},{\\\"date\\\":\\\"1741998126.650209\\\",\\\"message\\\":\\\"ICC is in the final stages of handling the incident - just a little more patience, and we’ll be good to go! :smile::+1:\\\\nIn the meantime, here are the closing details:\\\",\\\"username\\\":\\\"Incident Command Center\\\",\\\"replies\\\":[]}]\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-15T00:22:08.839216+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741998136731, "pid": 30, "hostname": "dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-15T00:22:16.731903+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741998136731, "pid": 30, "hostname": "dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"locks\":[],\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-15T00:22:16.731903+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741998136731, "pid": 30, "hostname": "dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-15T00:22:16.732039+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741998136732, "pid": 30, "hostname": "dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-15T00:22:16.732099+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741998136732, "pid": 30, "hostname": "dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-15T00:22:16.732195+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741998136732, "pid": 30, "hostname": "dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-15T00:22:16.732432+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.3", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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