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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741970954336, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "Event with type icc-bridge-created is now being processed." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:49:14.336483+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970963203, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:49:23.151Z\",\"incidentId\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"user\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0ST0A0\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JB0000000MmRgMAK\"}]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:49:23.204138+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970963203, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:49:23.204139+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970963203, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:49:23.204140+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741970963203, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:49:23.204141+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741970963203, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:49:23.204144+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970963225, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:49:23.225513+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741970963225, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:49:23.225699+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970963225, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:49:23.151Z\",\"incidentId\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"user\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0ST0A0\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JB0000000MmRgMAK\"}],\"cis\":[{\"id\":\"0253866d-beb6-4b43-a819-5f81d7965fae\",\"incidentId\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"createLock\":true,\"sfid\":\"aCqEE000000C0ST0A0\",\"configurationItem\":{\"id\":\"a7JB0000000MmRgMAK\",\"name\":\"NA151\",\"type\":\"Instance\",\"path\":\"Salesforce.SFDC_Core.IA4.IA4-SP3.NA151\",\"parentId\":\"a7JB0000000Lai2MAC\",\"status\":\"Primary\",\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T16:49:22.324Z\",\"modifiedAt\":\"2025-03-14T16:49:22.324Z\",\"id\":\"23df276a-0ef2-443b-a964-79466590a0cc\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: a882d5d7-0a16-46fc-bde3-904575912d38\",\"externalId\":null}}]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:49:23.225700+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970963225, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:49:23.225703+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970963225, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:49:23.225769+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741970963225, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:49:23.225854+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741970963225, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:49:23.226040+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741970966244, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:49:26.244093+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970966244, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:49:26.194Z\",\"user\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"gusUserId\":null,\"slackUserId\":null,\"name\":\"fawkes-platform\",\"email\":\"fawkes@salesforce.com\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtNhEYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T16:49:26.194Z\",\"recordId\":\"500EE00001TtNhEYAV\",\"incidentId\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"caseNumber\":\"73028060\"},\"changes\":{}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:49:26.244097+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972471525, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:14:31.516Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n Pls refer to Feed Post for more details.\",\"detectedTime\":\"2025-03-14T16:49:10.004Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Monitoring\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:49:27.361Z\"},\"eventObj\":[],\"requestId\":\"6ra7eq-nzydio-b90166-l9pwne-1741972470573\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:31.525202+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972471525, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:31.525222+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972471525, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:31.525304+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972471525, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "Received JSON event: a882d5d7-0a16-46fc-bde3-904575912d38 - icc-usd-resource-created" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:31.525304+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972471525, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "Event type icc-usd-resource-created is not consumed by icc-reporting." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:31.525319+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972471525, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "Event a882d5d7-0a16-46fc-bde3-904575912d38 - icc-usd-resource-created correctly routed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:31.525355+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972471583, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:31.583672+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972471583, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:31.583760+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972471583, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:14:31.525Z\",\"incidentId\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:31.583761+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972471583, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:31.583764+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972471583, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:31.583816+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972471583, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:31.583895+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741972471583, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:31.584102+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972472024, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.024332+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972472024, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.024680+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972472024, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:14:31.883Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"name\":\"Nikita Aggarwal\",\"email\":\"aggarwal.n@salesforce.com\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"detectedTime\":\"2025-03-14T16:49:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:49:27.361Z\",\"usdResources\":[]},\"changes\":{\"description\":[\"na151 Single Org activities causing Connection Pool Timeouts.\\n Pls refer to Feed Post for more details.\",\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\"],\"detectedTime\":[\"2025-03-14T16:49:10.004Z\",\"2025-03-14T16:49:00.000Z\"],\"originReference\":[\"\",\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\"],\"impactEndTime\":[\"\",\"2025-03-14T16:46:00.000Z\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}]}},\"requestId\":\"6ra7eq-nzydio-b90166-l9pwne-1741972470573\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.024774+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972472024, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.024775+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972472024, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.024808+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972472024, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.024894+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972472024, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "Received JSON event: a882d5d7-0a16-46fc-bde3-904575912d38 - icc-incident-updated" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.024894+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972472024, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "Event with type icc-incident-updated is now being processed." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.024928+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972472025, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "CacheServiceFacade.getValue key: a882d5d7-0a16-46fc-bde3-904575912d38 - value: [object Promise]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.025050+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741972472025,\"pid\":36,\"hostname\":\"dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481\",\"name\":\"icc-reporting\",\"msg\":\"Start routing Incident to CI for docId bdeAAAtJy6l and event {\\\"headers\\\":[{\\\"icc-kafka-encoder\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[106,115,111,110]}},{\\\"icc-event-type\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[105,99,99,45,105,110,99,105,100,101,110,116,45,117,112,100,97,116,101,100]}},{\\\"timestamp\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,55,58,49,52,58,51,50,32,71,77,84]}},{\\\"event-source\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[105,99,99,45,114,101,115,116]}}],\\\"key\\\":\\\"a882d5d7-0a16-46fc-bde3-904575912d38\\\",\\\"messageAsString\\\":\\\"{\\\\\\\"createdAt\\\\\\\":\\\\\\\"2025-03-14T17:14:31.883Z\\\\\\\",\\\\\\\"user\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\\\\\\\",\\\\\\\"gusUserId\\\\\\\":\\\\\\\"005EE000007E8JRYA0\\\\\\\",\\\\\\\"slackUserId\\\\\\\":\\\\\\\"U03NM0MKSNQ\\\\\\\",\\\\\\\"name\\\\\\\":\\\\\\\"Nikita Aggarwal\\\\\\\",\\\\\\\"email\\\\\\\":\\\\\\\"aggarwal.n@salesforce.com\\\\\\\"},\\\\\\\"incident\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"a882d5d7-0a16-46fc-bde3-904575912d38\\\\\\\",\\\\\\\"slackChannel\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"C08HTTU6YH0\\\\\\\",\\\\\\\"name\\\\\\\":\\\\\\\"icc-73028060\\\\\\\"},\\\\\\\"subject\\\\\\\":\\\\\\\"na151 Single Org activities causing Connection Pool Timeouts\\\\\\\",\\\\\\\"description\\\\\\\":\\\\\\\"na151 Single Org activities causing Connection Pool Timeouts.\\\\\\\\n\\\\\\\\nFrom Fawkes automation:\\\\\\\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\\\\\\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\\\\\\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\\\\\\\",\\\\\\\"detectedTime\\\\\\\":\\\\\\\"2025-03-14T16:49:00.000Z\\\\\\\",\\\\\\\"severity\\\\\\\":\\\\\\\"Sev2\\\\\\\",\\\\\\\"status\\\\\\\":\\\\\\\"InProgress\\\\\\\",\\\\\\\"origin\\\\\\\":\\\\\\\"Monitoring\\\\\\\",\\\\\\\"originReference\\\\\\\":\\\\\\\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\\\\\\\",\\\\\\\"impact\\\\\\\":[\\\\\\\"CurrentlyUnderInvestigation\\\\\\\"],\\\\\\\"impactStartTime\\\\\\\":\\\\\\\"2025-03-14T16:40:00.000Z\\\\\\\",\\\\\\\"impactEndTime\\\\\\\":\\\\\\\"2025-03-14T16:46:00.000Z\\\\\\\",\\\\\\\"bridge\\\\\\\":{\\\\\\\"url\\\\\\\":\\\\\\\"https:\/\/meet.google.com\/fgc-yaiv-mjs\\\\\\\",\\\\\\\"additionalJoiningInfo\\\\\\\":\\\\\\\"Join By Phone:\\\\\\\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\\\\\\\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\\\\\\\n\\\\\\\"},\\\\\\\"roles\\\\\\\":[{\\\\\\\"createdAt\\\\\\\":\\\\\\\"2025-03-14T16:49:10.004Z\\\\\\\",\\\\\\\"modifiedAt\\\\\\\":\\\\\\\"2025-03-14T16:49:10.004Z\\\\\\\",\\\\\\\"createdBy\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\\\\\\\",\\\\\\\"email\\\\\\\":\\\\\\\"fawkes@salesforce.com\\\\\\\",\\\\\\\"active\\\\\\\":true,\\\\\\\"name\\\\\\\":\\\\\\\"fawkes-platform\\\\\\\",\\\\\\\"firstName\\\\\\\":null,\\\\\\\"lastName\\\\\\\":null,\\\\\\\"profile\\\\\\\":\\\\\\\"service account\\\\\\\",\\\\\\\"gusUserId\\\\\\\":null,\\\\\\\"slackUserId\\\\\\\":null,\\\\\\\"createdBy\\\\\\\":\\\\\\\"icc@auth.qks2s\\\\\\\",\\\\\\\"modifiedBy\\\\\\\":\\\\\\\"icc@auth.qks2s\\\\\\\",\\\\\\\"createdAt\\\\\\\":\\\\\\\"2023-02-10T05:18:59.679Z\\\\\\\",\\\\\\\"modifiedAt\\\\\\\":\\\\\\\"2023-02-10T05:18:59.679Z\\\\\\\"},\\\\\\\"modifiedBy\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\\\\\\\",\\\\\\\"email\\\\\\\":\\\\\\\"fawkes@salesforce.com\\\\\\\",\\\\\\\"active\\\\\\\":true,\\\\\\\"name\\\\\\\":\\\\\\\"fawkes-platform\\\\\\\",\\\\\\\"firstName\\\\\\\":null,\\\\\\\"lastName\\\\\\\":null,\\\\\\\"profile\\\\\\\":\\\\\\\"service account\\\\\\\",\\\\\\\"gusUserId\\\\\\\":null,\\\\\\\"slackUserId\\\\\\\":null,\\\\\\\"createdBy\\\\\\\":\\\\\\\"icc@auth.qks2s\\\\\\\",\\\\\\\"modifiedBy\\\\\\\":\\\\\\\"icc@auth.qks2s\\\\\\\",\\\\\\\"createdAt\\\\\\\":\\\\\\\"2023-02-10T05:18:59.679Z\\\\\\\",\\\\\\\"modifiedAt\\\\\\\":\\\\\\\"2023-02-10T05:18:59.679Z\\\\\\\"},\\\\\\\"id\\\\\\\":\\\\\\\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\\\\\\\",\\\\\\\"name\\\\\\\":\\\\\\\"IncidentCommander\\\\\\\",\\\\\\\"displayName\\\\\\\":\\\\\\\"Incident Commander\\\\\\\",\\\\\\\"user\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\\\\\",\\\\\\\"email\\\\\\\":\\\\\\\"sitereliability@salesforce.com\\\\\\\",\\\\\\\"active\\\\\\\":true,\\\\\\\"name\\\\\\\":\\\\\\\"SiteReliability\\\\\\\",\\\\\\\"firstName\\\\\\\":null,\\\\\\\"lastName\\\\\\\":null,\\\\\\\"profile\\\\\\\":\\\\\\\"icc standard user\\\\\\\",\\\\\\\"gusUserId\\\\\\\":\\\\\\\"00590000000DrNxAAK\\\\\\\",\\\\\\\"slackUserId\\\\\\\":null,\\\\\\\"createdBy\\\\\\\":\\\\\\\"jgoble@salesforce.com\\\\\\\",\\\\\\\"modifiedBy\\\\\\\":\\\\\\\"jgoble@salesforce.com\\\\\\\",\\\\\\\"createdAt\\\\\\\":\\\\\\\"2022-11-14T22:00:55.527Z\\\\\\\",\\\\\\\"modifiedAt\\\\\\\":\\\\\\\"2022-11-14T22:00:55.527Z\\\\\\\"},\\\\\\\"externalGusId\\\\\\\":null}],\\\\\\\"category\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"rootCause\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"createdAt\\\\\\\":\\\\\\\"2025-03-14T16:49:10.004Z\\\\\\\",\\\\\\\"scrumTeamId\\\\\\\":\\\\\\\"a0090000000vv4hAAA\\\\\\\",\\\\\\\"team\\\\\\\":\\\\\\\"Site Reliability\\\\\\\",\\\\\\\"caseNumber\\\\\\\":\\\\\\\"73028060\\\\\\\",\\\\\\\"caseRecordId\\\\\\\":\\\\\\\"500EE00001TtNhEYAV\\\\\\\",\\\\\\\"servicesImpacted\\\\\\\":[],\\\\\\\"quipDocLink\\\\\\\":\\\\\\\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\\\\\\\",\\\\\\\"engagedAt\\\\\\\":\\\\\\\"2025-03-14T16:49:20.593Z\\\\\\\",\\\\\\\"lastAttemptedForceExport\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"lastExportStatus\\\\\\\":\\\\\\\"success\\\\\\\",\\\\\\\"gusExportTimestamp\\\\\\\":\\\\\\\"2025-03-14T16:49:27.361Z\\\\\\\",\\\\\\\"usdResources\\\\\\\":[]},\\\\\\\"changes\\\\\\\":{\\\\\\\"description\\\\\\\":[\\\\\\\"na151 Single Org activities causing Connection Pool Timeouts.\\\\\\\\n Pls refer to Feed Post for more details.\\\\\\\",\\\\\\\"na151 Single Org activities causing Connection Pool Timeouts.\\\\\\\\n\\\\\\\\nFrom Fawkes automation:\\\\\\\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\\\\\\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\\\\\\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\\\\\\\"],\\\\\\\"detectedTime\\\\\\\":[\\\\\\\"2025-03-14T16:49:10.004Z\\\\\\\",\\\\\\\"2025-03-14T16:49:00.000Z\\\\\\\"],\\\\\\\"originReference\\\\\\\":[\\\\\\\"\\\\\\\",\\\\\\\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\\\\\\\"],\\\\\\\"impactEndTime\\\\\\\":[\\\\\\\"\\\\\\\",\\\\\\\"2025-03-14T16:46:00.000Z\\\\\\\"],\\\\\\\"roles\\\\\\\":{\\\\\\\"0\\\\\\\":[null,{\\\\\\\"createdAt\\\\\\\":\\\\\\\"2025-03-14T16:49:10.004Z\\\\\\\",\\\\\\\"modifiedAt\\\\\\\":\\\\\\\"2025-03-14T16:49:10.004Z\\\\\\\",\\\\\\\"createdBy\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\\\\\\\",\\\\\\\"email\\\\\\\":\\\\\\\"fawkes@salesforce.com\\\\\\\",\\\\\\\"active\\\\\\\":true,\\\\\\\"name\\\\\\\":\\\\\\\"fawkes-platform\\\\\\\",\\\\\\\"firstName\\\\\\\":null,\\\\\\\"lastName\\\\\\\":null,\\\\\\\"profile\\\\\\\":\\\\\\\"service account\\\\\\\",\\\\\\\"gusUserId\\\\\\\":null,\\\\\\\"slackUserId\\\\\\\":null,\\\\\\\"createdBy\\\\\\\":\\\\\\\"icc@auth.qks2s\\\\\\\",\\\\\\\"modifiedBy\\\\\\\":\\\\\\\"icc@auth.qks2s\\\\\\\",\\\\\\\"createdAt\\\\\\\":\\\\\\\"2023-02-10T05:18:59.679Z\\\\\\\",\\\\\\\"modifiedAt\\\\\\\":\\\\\\\"2023-02-10T05:18:59.679Z\\\\\\\"},\\\\\\\"modifiedBy\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\\\\\\\",\\\\\\\"email\\\\\\\":\\\\\\\"fawkes@salesforce.com\\\\\\\",\\\\\\\"active\\\\\\\":true,\\\\\\\"name\\\\\\\":\\\\\\\"fawkes-platform\\\\\\\",\\\\\\\"firstName\\\\\\\":null,\\\\\\\"lastName\\\\\\\":null,\\\\\\\"profile\\\\\\\":\\\\\\\"service account\\\\\\\",\\\\\\\"gusUserId\\\\\\\":null,\\\\\\\"slackUserId\\\\\\\":null,\\\\\\\"createdBy\\\\\\\":\\\\\\\"icc@auth.qks2s\\\\\\\",\\\\\\\"modifiedBy\\\\\\\":\\\\\\\"icc@auth.qks2s\\\\\\\",\\\\\\\"createdAt\\\\\\\":\\\\\\\"2023-02-10T05:18:59.679Z\\\\\\\",\\\\\\\"modifiedAt\\\\\\\":\\\\\\\"2023-02-10T05:18:59.679Z\\\\\\\"},\\\\\\\"id\\\\\\\":\\\\\\\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\\\\\\\",\\\\\\\"name\\\\\\\":\\\\\\\"IncidentCommander\\\\\\\",\\\\\\\"displayName\\\\\\\":\\\\\\\"Incident Commander\\\\\\\",\\\\\\\"user\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\\\\\",\\\\\\\"email\\\\\\\":\\\\\\\"sitereliability@salesforce.com\\\\\\\",\\\\\\\"active\\\\\\\":true,\\\\\\\"name\\\\\\\":\\\\\\\"SiteReliability\\\\\\\",\\\\\\\"firstName\\\\\\\":null,\\\\\\\"lastName\\\\\\\":null,\\\\\\\"profile\\\\\\\":\\\\\\\"icc standard user\\\\\\\",\\\\\\\"gusUserId\\\\\\\":\\\\\\\"00590000000DrNxAAK\\\\\\\",\\\\\\\"slackUserId\\\\\\\":null,\\\\\\\"createdBy\\\\\\\":\\\\\\\"jgoble@salesforce.com\\\\\\\",\\\\\\\"modifiedBy\\\\\\\":\\\\\\\"jgoble@salesforce.com\\\\\\\",\\\\\\\"createdAt\\\\\\\":\\\\\\\"2022-11-14T22:00:55.527Z\\\\\\\",\\\\\\\"modifiedAt\\\\\\\":\\\\\\\"2022-11-14T22:00:55.527Z\\\\\\\"},\\\\\\\"externalGusId\\\\\\\":null}]}},\\\\\\\"requestId\\\\\\\":\\\\\\\"6ra7eq-nzydio-b90166-l9pwne-1741972470573\\\\\\\",\\\\\\\"client\\\\\\\":\\\\\\\"icc-ui\\\\\\\"}\\\",\\\"messageAsJson\\\":{\\\"createdAt\\\":\\\"2025-03-14T17:14:31.883Z\\\",\\\"user\\\":{\\\"id\\\":\\\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\\\",\\\"gusUserId\\\":\\\"005EE000007E8JRYA0\\\",\\\"slackUserId\\\":\\\"U03NM0MKSNQ\\\",\\\"name\\\":\\\"Nikita Aggarwal\\\",\\\"email\\\":\\\"aggarwal.n@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"a882d5d7-0a16-46fc-bde3-904575912d38\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HTTU6YH0\\\",\\\"name\\\":\\\"icc-73028060\\\"},\\\"subject\\\":\\\"na151 Single Org activities causing Connection Pool Timeouts\\\",\\\"description\\\":\\\"na151 Single Org activities causing Connection Pool Timeouts.\\\\n\\\\nFrom Fawkes automation:\\\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\\\",\\\"detectedTime\\\":\\\"2025-03-14T16:49:00.000Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Monitoring\\\",\\\"originReference\\\":\\\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\\\",\\\"impact", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.025774+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T16:40:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-14T16:46:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/fgc-yaiv-mjs\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\\\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\\\",\\\"email\\\":\\\"fawkes@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"fawkes-platform\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"service account\\\",\\\"gusUserId\\\":null,\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"icc@auth.qks2s\\\",\\\"modifiedBy\\\":\\\"icc@auth.qks2s\\\",\\\"createdAt\\\":\\\"2023-02-10T05:18:59.679Z\\\",\\\"modifiedAt\\\":\\\"2023-02-10T05:18:59.679Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\\\",\\\"email\\\":\\\"fawkes@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"fawkes-platform\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"service account\\\",\\\"gusUserId\\\":null,\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"icc@auth.qks2s\\\",\\\"modifiedBy\\\":\\\"icc@auth.qks2s\\\",\\\"createdAt\\\":\\\"2023-02-10T05:18:59.679Z\\\",\\\"modifiedAt\\\":\\\"2023-02-10T05:18:59.679Z\\\"},\\\"id\\\":\\\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"\\\",\\\"rootCause\\\":\\\"\\\",\\\"createdAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"73028060\\\",\\\"caseRecordId\\\":\\\"500EE00001TtNhEYAV\\\",\\\"servicesImpacted\\\":[],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\\\",\\\"engagedAt\\\":\\\"2025-03-14T16:49:20.593Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T16:49:27.361Z\\\",\\\"usdResources\\\":[]},\\\"changes\\\":{\\\"description\\\":[\\\"na151 Single Org activities causing Connection Pool Timeouts.\\\\n Pls refer to Feed Post for more details.\\\",\\\"na151 Single Org activities causing Connection Pool Timeouts.\\\\n\\\\nFrom Fawkes automation:\\\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. 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The issue is no longer ongoing, but monitoring is advised.\\\"],\\\"detectedTime\\\":[\\\"2025-03-14T16:49:10.004Z\\\",\\\"2025-03-14T16:49:00.000Z\\\"],\\\"originReference\\\":[\\\"\\\",\\\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\\\"],\\\"impactEndTime\\\":[\\\"\\\",\\\"2025-03-14T16:46:00.000Z\\\"],\\\"roles\\\":{\\\"0\\\":[null,{\\\"createdAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\\\",\\\"email\\\":\\\"fawkes@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"fawkes-platform\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"service account\\\",\\\"gusUserId\\\":null,\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"icc@auth.qks2s\\\",\\\"modifiedBy\\\":\\\"icc@auth.qks2s\\\",\\\"createdAt\\\":\\\"2023-02-10T05:18:59.679Z\\\",\\\"modifiedAt\\\":\\\"2023-02-10T05:18:59.679Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\\\",\\\"email\\\":\\\"fawkes@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"fawkes-platform\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"service account\\\",\\\"gusUserId\\\":null,\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"icc@auth.qks2s\\\",\\\"modifiedBy\\\":\\\"icc@auth.qks2s\\\",\\\"createdAt\\\":\\\"2023-02-10T05:18:59.679Z\\\",\\\"modifiedAt\\\":\\\"2023-02-10T05:18:59.679Z\\\"},\\\"id\\\":\\\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"externalGusId\\\":null}]}},\\\"requestId\\\":\\\"6ra7eq-nzydio-b90166-l9pwne-1741972470573\\\",\\\"client\\\":\\\"icc-ui\\\"},\\\"encoder\\\":\\\"json\\\",\\\"eventType\\\":\\\"icc-incident-updated\\\",\\\"payload\\\":{\\\"createdAt\\\":\\\"2025-03-14T17:14:31.883Z\\\",\\\"user\\\":{\\\"id\\\":\\\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\\\",\\\"gusUserId\\\":\\\"005EE000007E8JRYA0\\\",\\\"slackUserId\\\":\\\"U03NM0MKSNQ\\\",\\\"name\\\":\\\"Nikita Aggarwal\\\",\\\"email\\\":\\\"aggarwal.n@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"a882d5d7-0a16-46fc-bde3-904575912d38\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HTTU6YH0\\\",\\\"name\\\":\\\"icc-73028060\\\"},\\\"subject\\\":\\\"na151 Single Org activities causing Connection Pool Timeouts\\\",\\\"description\\\":\\\"na151 Single Org activities causing Connection Pool Timeouts.\\\\n\\\\nFrom Fawkes automation:\\\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\\\",\\\"detectedTime\\\":\\\"2025-03-14T16:49:00.000Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Monitoring\\\",\\\"originReference\\\":\\\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T16:40:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-14T16:46:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/fgc-yaiv-mjs\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\\\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\\\",\\\"email\\\":\\\"fawkes@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"fawkes-platform\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"service account\\\",\\\"gusUserId\\\":null,\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"icc@auth.qks2s\\\",\\\"modifiedBy\\\":\\\"icc@auth.qks2s\\\",\\\"createdAt\\\":\\\"2023-02-10T05:18:59.679Z\\\",\\\"modifiedAt\\\":\\\"2023-02-10T05:18:59.679Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\\\",\\\"email\\\":\\\"fawkes@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"fawkes-platform\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"service account\\\",\\\"gusUserId\\\":null,\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"icc@auth.qks2s\\\",\\\"modifiedBy\\\":\\\"icc@auth.qks2s\\\",\\\"createdAt\\\":\\\"2023-02-10T05:18:59.679Z\\\",\\\"modifiedAt\\\":\\\"2023-02-10T05:18:59.679Z\\\"},\\\"id\\\":\\\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"\\\",\\\"rootCause\\\":\\\"\\\",\\\"createdAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"73028060\\\",\\\"caseRecordId\\\":\\\"500EE00001TtNhEYAV\\\",\\\"servicesImpacted\\\":[],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\\\",\\\"engagedAt\\\":\\\"2025-03-14T16:49:20.593Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T16:49:27.361Z\\\",\\\"usdResources\\\":[]},\\\"changes\\\":{\\\"description\\\":[\\\"na151 Single Org activities causing Connection Pool Timeouts.\\\\n Pls refer to Feed Post for more details.\\\",\\\"na151 Single Org activities causing Connection Pool Timeouts.\\\\n\\\\nFrom Fawkes automation:\\\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted th", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.025774+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "e application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\\\"],\\\"detectedTime\\\":[\\\"2025-03-14T16:49:10.004Z\\\",\\\"2025-03-14T16:49:00.000Z\\\"],\\\"originReference\\\":[\\\"\\\",\\\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\\\"],\\\"impactEndTime\\\":[\\\"\\\",\\\"2025-03-14T16:46:00.000Z\\\"],\\\"roles\\\":{\\\"0\\\":[null,{\\\"createdAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\\\",\\\"email\\\":\\\"fawkes@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"fawkes-platform\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"service account\\\",\\\"gusUserId\\\":null,\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"icc@auth.qks2s\\\",\\\"modifiedBy\\\":\\\"icc@auth.qks2s\\\",\\\"createdAt\\\":\\\"2023-02-10T05:18:59.679Z\\\",\\\"modifiedAt\\\":\\\"2023-02-10T05:18:59.679Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\\\",\\\"email\\\":\\\"fawkes@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"fawkes-platform\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"service account\\\",\\\"gusUserId\\\":null,\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"icc@auth.qks2s\\\",\\\"modifiedBy\\\":\\\"icc@auth.qks2s\\\",\\\"createdAt\\\":\\\"2023-02-10T05:18:59.679Z\\\",\\\"modifiedAt\\\":\\\"2023-02-10T05:18:59.679Z\\\"},\\\"id\\\":\\\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"externalGusId\\\":null}]}},\\\"requestId\\\":\\\"6ra7eq-nzydio-b90166-l9pwne-1741972470573\\\",\\\"client\\\":\\\"icc-ui\\\"}}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.025774+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972472025, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "handleQueueEditEvents docId found for [object Object]: bdeAAAtJy6l" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.025775+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972472025, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "routeEventJson for icc-incident-updated and docId bdeAAAtJy6l" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.025776+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972472025, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "kafkaReportConsumer.handleIncidentUpdated for id a882d5d7-0a16-46fc-bde3-904575912d38 and docId bdeAAAtJy6l" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.025776+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972472025, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "RedisService: getIncidentInfo, key: a882d5d7-0a16-46fc-bde3-904575912d38-incident-info" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.025777+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972472026, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "CacheServiceFacade.getValue key: a882d5d7-0a16-46fc-bde3-904575912d38-gus-casenumber - value: [object Promise]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.026087+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972476524, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:36.524812+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972476524, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:36.524883+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972476524, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:14:36.237Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"name\":\"Nikita Aggarwal\",\"email\":\"aggarwal.n@salesforce.com\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtNhEYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T17:14:36.237Z\",\"recordId\":\"500EE00001TtNhEYAV\",\"incidentId\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"caseNumber\":\"73028060\"},\"changes\":{}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:36.524918+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972613804, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:16:53.804208+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972613804, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:16:53.792Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"detectedTime\":\"2025-03-14T16:49:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:14:36.237Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"sentBySlackUserId\":\"U03NM0MKSNQ\",\"sentBy\":\"Nikita Aggarwal\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"duration\":\"6 minutes\",\"incidentCommander\":\"SiteReliability\",\"incidentCommanderSlackUserId\":\"\",\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"team\":\"Site Reliability\",\"content\":\"(From Fawkes)\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\n\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\n\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation.\",\"sentAt\":\"2025-03-14T17:16:53.500Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]},\"internalCommsId\":\"6a3e470a-a871-4229-8f56-f367ed5ea356\",\"allInternalCommsReport\":[{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"sentBySlackUserId\":\"U03NM0MKSNQ\",\"sentBy\":\"Nikita Aggarwal\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"duration\":\"6 minutes\",\"incidentCommander\":\"SiteReliability\",\"incidentCommanderSlackUserId\":\"\",\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"team\":\"Site Reliability\",\"content\":\"(From Fawkes)\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\n\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\n\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation.\",\"sentAt\":\"2025-03-14T17:16:53.500Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"vak6kn-kajx-hdhyxe-xixnxa-1741972613250\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:16:53.804312+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972613804, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:16:53.804316+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972613804, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:16:53.804366+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972613804, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:16:53.804467+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972613804, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "Received JSON event: a882d5d7-0a16-46fc-bde3-904575912d38 - icc-internal-comms-request" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:16:53.804495+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972613804, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "Event with type icc-internal-comms-request is now being processed." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:16:53.804536+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972613804, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "CacheServiceFacade.getValue key: a882d5d7-0a16-46fc-bde3-904575912d38 - value: [object Promise]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:16:53.804715+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741972613805,\"pid\":36,\"hostname\":\"dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481\",\"name\":\"icc-reporting\",\"msg\":\"Start routing Incident to CI for docId bdeAAAtJy6l and event {\\\"headers\\\":[{\\\"icc-kafka-encoder\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[106,115,111,110]}},{\\\"icc-event-type\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[105,99,99,45,105,110,116,101,114,110,97,108,45,99,111,109,109,115,45,114,101,113,117,101,115,116]}},{\\\"timestamp\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,55,58,49,54,58,53,51,32,71,77,84]}},{\\\"event-source\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[105,99,99,45,114,101,115,116]}}],\\\"key\\\":\\\"a882d5d7-0a16-46fc-bde3-904575912d38\\\",\\\"messageAsString\\\":\\\"{\\\\\\\"createdAt\\\\\\\":\\\\\\\"2025-03-14T17:16:53.792Z\\\\\\\",\\\\\\\"user\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\\\\\\\",\\\\\\\"email\\\\\\\":\\\\\\\"aggarwal.n@salesforce.com\\\\\\\",\\\\\\\"active\\\\\\\":true,\\\\\\\"name\\\\\\\":\\\\\\\"Nikita Aggarwal\\\\\\\",\\\\\\\"firstName\\\\\\\":\\\\\\\"Nikita\\\\\\\",\\\\\\\"lastName\\\\\\\":\\\\\\\"Aggarwal\\\\\\\",\\\\\\\"profile\\\\\\\":\\\\\\\"icc standard user\\\\\\\",\\\\\\\"gusUserId\\\\\\\":\\\\\\\"005EE000007E8JRYA0\\\\\\\",\\\\\\\"slackUserId\\\\\\\":\\\\\\\"U03NM0MKSNQ\\\\\\\",\\\\\\\"createdBy\\\\\\\":\\\\\\\"aggarwal.n@salesforce.com\\\\\\\",\\\\\\\"modifiedBy\\\\\\\":\\\\\\\"aggarwal.n@salesforce.com\\\\\\\",\\\\\\\"createdAt\\\\\\\":\\\\\\\"2022-08-01T22:10:34.305Z\\\\\\\",\\\\\\\"modifiedAt\\\\\\\":\\\\\\\"2022-08-01T22:10:34.305Z\\\\\\\"},\\\\\\\"incident\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"a882d5d7-0a16-46fc-bde3-904575912d38\\\\\\\",\\\\\\\"slackChannel\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"C08HTTU6YH0\\\\\\\",\\\\\\\"name\\\\\\\":\\\\\\\"icc-73028060\\\\\\\"},\\\\\\\"subject\\\\\\\":\\\\\\\"na151 Single Org activities causing Connection Pool Timeouts\\\\\\\",\\\\\\\"description\\\\\\\":\\\\\\\"na151 Single Org activities causing Connection Pool Timeouts.\\\\\\\\n\\\\\\\\nFrom Fawkes automation:\\\\\\\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\\\\\\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\\\\\\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\\\\\\\",\\\\\\\"detectedTime\\\\\\\":\\\\\\\"2025-03-14T16:49:00.000Z\\\\\\\",\\\\\\\"severity\\\\\\\":\\\\\\\"Sev2\\\\\\\",\\\\\\\"status\\\\\\\":\\\\\\\"InProgress\\\\\\\",\\\\\\\"origin\\\\\\\":\\\\\\\"Monitoring\\\\\\\",\\\\\\\"originReference\\\\\\\":\\\\\\\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\\\\\\\",\\\\\\\"impact\\\\\\\":[\\\\\\\"CurrentlyUnderInvestigation\\\\\\\"],\\\\\\\"impactStartTime\\\\\\\":\\\\\\\"2025-03-14T16:40:00.000Z\\\\\\\",\\\\\\\"impactEndTime\\\\\\\":\\\\\\\"2025-03-14T16:46:00.000Z\\\\\\\",\\\\\\\"bridge\\\\\\\":{\\\\\\\"url\\\\\\\":\\\\\\\"https:\/\/meet.google.com\/fgc-yaiv-mjs\\\\\\\",\\\\\\\"additionalJoiningInfo\\\\\\\":\\\\\\\"Join By Phone:\\\\\\\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\\\\\\\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\\\\\\\n\\\\\\\"},\\\\\\\"roles\\\\\\\":[{\\\\\\\"createdAt\\\\\\\":\\\\\\\"2025-03-14T16:49:10.004Z\\\\\\\",\\\\\\\"modifiedAt\\\\\\\":\\\\\\\"2025-03-14T16:49:10.004Z\\\\\\\",\\\\\\\"createdBy\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\\\\\\\",\\\\\\\"email\\\\\\\":\\\\\\\"fawkes@salesforce.com\\\\\\\",\\\\\\\"active\\\\\\\":true,\\\\\\\"name\\\\\\\":\\\\\\\"fawkes-platform\\\\\\\",\\\\\\\"firstName\\\\\\\":null,\\\\\\\"lastName\\\\\\\":null,\\\\\\\"profile\\\\\\\":\\\\\\\"service 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account\\\\\\\",\\\\\\\"gusUserId\\\\\\\":null,\\\\\\\"slackUserId\\\\\\\":null,\\\\\\\"createdBy\\\\\\\":\\\\\\\"icc@auth.qks2s\\\\\\\",\\\\\\\"modifiedBy\\\\\\\":\\\\\\\"icc@auth.qks2s\\\\\\\",\\\\\\\"createdAt\\\\\\\":\\\\\\\"2023-02-10T05:18:59.679Z\\\\\\\",\\\\\\\"modifiedAt\\\\\\\":\\\\\\\"2023-02-10T05:18:59.679Z\\\\\\\"},\\\\\\\"id\\\\\\\":\\\\\\\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\\\\\\\",\\\\\\\"name\\\\\\\":\\\\\\\"IncidentCommander\\\\\\\",\\\\\\\"displayName\\\\\\\":\\\\\\\"Incident Commander\\\\\\\",\\\\\\\"user\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\\\\\",\\\\\\\"email\\\\\\\":\\\\\\\"sitereliability@salesforce.com\\\\\\\",\\\\\\\"active\\\\\\\":true,\\\\\\\"name\\\\\\\":\\\\\\\"SiteReliability\\\\\\\",\\\\\\\"firstName\\\\\\\":null,\\\\\\\"lastName\\\\\\\":null,\\\\\\\"profile\\\\\\\":\\\\\\\"icc standard user\\\\\\\",\\\\\\\"gusUserId\\\\\\\":\\\\\\\"00590000000DrNxAAK\\\\\\\",\\\\\\\"slackUserId\\\\\\\":null,\\\\\\\"createdBy\\\\\\\":\\\\\\\"jgoble@salesforce.com\\\\\\\",\\\\\\\"modifiedBy\\\\\\\":\\\\\\\"jgoble@salesforce.com\\\\\\\",\\\\\\\"createdAt\\\\\\\":\\\\\\\"2022-11-14T22:00:55.527Z\\\\\\\",\\\\\\\"modifiedAt\\\\\\\":\\\\\\\"2022-11-14T22:00:55.527Z\\\\\\\"},\\\\\\\"externalGusId\\\\\\\":null}],\\\\\\\"category\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"rootCause\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"createdAt\\\\\\\":\\\\\\\"2025-03-14T16:49:10.004Z\\\\\\\",\\\\\\\"scrumTeamId\\\\\\\":\\\\\\\"a0090000000vv4hAAA\\\\\\\",\\\\\\\"team\\\\\\\":\\\\\\\"Site Reliability\\\\\\\",\\\\\\\"caseNumber\\\\\\\":\\\\\\\"73028060\\\\\\\",\\\\\\\"caseRecordId\\\\\\\":\\\\\\\"500EE00001TtNhEYAV\\\\\\\",\\\\\\\"servicesImpacted\\\\\\\":[],\\\\\\\"quipDocLink\\\\\\\":\\\\\\\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\\\\\\\",\\\\\\\"engagedAt\\\\\\\":\\\\\\\"2025-03-14T16:49:20.593Z\\\\\\\",\\\\\\\"lastAttemptedForceExport\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"lastExportStatus\\\\\\\":\\\\\\\"success\\\\\\\",\\\\\\\"gusExportTimestamp\\\\\\\":\\\\\\\"2025-03-14T17:14:36.237Z\\\\\\\"},\\\\\\\"eventObj\\\\\\\":{\\\\\\\"internalComms\\\\\\\":{\\\\\\\"sequenceNumber\\\\\\\":1,\\\\\\\"severity\\\\\\\":\\\\\\\"Sev2\\\\\\\",\\\\\\\"status\\\\\\\":\\\\\\\"InProgress\\\\\\\",\\\\\\\"description\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"bridgeUrl\\\\\\\":\\\\\\\"https:\/\/meet.google.com\/fgc-yaiv-mjs\\\\\\\",\\\\\\\"sentBySlackUserId\\\\\\\":\\\\\\\"U03NM0MKSNQ\\\\\\\",\\\\\\\"sentBy\\\\\\\":\\\\\\\"Nikita Aggarwal\\\\\\\",\\\\\\\"cloud\\\\\\\":\\\\\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\\\\\",\\\\\\\"impact\\\\\\\":[\\\\\\\"CurrentlyUnderInvestigation\\\\\\\"],\\\\\\\"impactEndTime\\\\\\\":\\\\\\\"2025-03-14T16:46:00.000Z\\\\\\\",\\\\\\\"impactStartTime\\\\\\\":\\\\\\\"2025-03-14T16:40:00.000Z\\\\\\\",\\\\\\\"duration\\\\\\\":\\\\\\\"6 minutes\\\\\\\",\\\\\\\"incidentCommander\\\\\\\":\\\\\\\"SiteReliability\\\\\\\",\\\\\\\"incidentCommanderSlackUserId\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"subject\\\\\\\":\\\\\\\"na151 Single Org activities causing Connection Pool Timeouts\\\\\\\",\\\\\\\"team\\\\\\\":\\\\\\\"Site Reliability\\\\\\\",\\\\\\\"content\\\\\\\":\\\\\\\"(From Fawkes)\\\\\\\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\\\\\\\n\\\\\\\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\\\\\\\n\\\\\\\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation.\\\\\\\",\\\\\\\"sentAt\\\\\\\":\\\\\\\"2025-03-14T17:16:53.500Z\\\\\\\",\\\\\\\"swimlaneUpdates\\\\\\\":[],\\\\\\\"slackChannelIds\\\\\\\":[\\\\\\\"C05U9CBHX8D\\\\\\\",\\\\\\\"C05T2A3C319\\\\\\\"],\\\\\\\"emailAddresses\\\\\\\":[\\\\\\\"gsm@salesforce.com\\\\\\\",\\\\\\\"sitereliability@salesforce.com\\\\\\\",\\\\\\\"techcustomerescalation@salesforce.com\\\\\\\"]},\\\\\\\"internalCommsId\\\\\\\":\\\\\\\"6a3e470a-a871-4229-8f56-f367ed5ea356\\\\\\\",\\\\\\\"allInternalCommsReport\\\\\\\":[{\\\\\\\"sequenceNumber\\\\\\\":1,\\\\\\\"severity\\\\\\\":\\\\\\\"Sev2\\\\\\\",\\\\\\\"status\\\\\\\":\\\\\\\"InProgress\\\\\\\",\\\\\\\"description\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"bridgeUrl\\\\\\\":\\\\\\\"https:\/\/meet.google.com\/fgc-yaiv-mjs\\\\\\\",\\\\\\\"sentBySlackUserId\\\\\\\":\\\\\\\"U03NM0MKSNQ\\\\\\\",\\\\\\\"sentBy\\\\\\\":\\\\\\\"Nikita Aggarwal\\\\\\\",\\\\\\\"cloud\\\\\\\":\\\\\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\\\\\",\\\\\\\"impact\\\\\\\":[\\\\\\\"CurrentlyUnderInvestigation\\\\\\\"],\\\\\\\"impactEndTime\\\\\\\":\\\\\\\"2025-03-14T16:46:00.000Z\\\\\\\",\\\\\\\"impactStartTime\\\\\\\":\\\\\\\"2025-03-14T16:40:00.000Z\\\\\\\",\\\\\\\"duration\\\\\\\":\\\\\\\"6 minutes\\\\\\\",\\\\\\\"incidentCommander\\\\\\\":\\\\\\\"SiteReliability\\\\\\\",\\\\\\\"incidentCommanderSlackUserId\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"subject\\\\\\\":\\\\\\\"na151 Single Org activities causing Connection Pool Timeouts\\\\\\\",\\\\\\\"team\\\\\\\":\\\\\\\"Site Reliability\\\\\\\",\\\\\\\"content\\\\\\\":\\\\\\\"(From Fawkes)\\\\\\\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\\\\\\\n\\\\\\\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\\\\\\\n\\\\\\\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation.\\\\\\\",\\\\\\\"sentAt\\\\\\\":\\\\\\\"2025-03-14T17:16:53.500Z\\\\\\\",\\\\\\\"swimlaneUpdates\\\\\\\":[]}]},\\\\\\\"requestId\\\\\\\":\\\\\\\"vak6kn-kajx-hdhyxe-xixnxa-1741972613250\\\\\\\",\\\\\\\"client\\\\\\\":\\\\\\\"icc-ui\\\\\\\"}\\\",\\\"messageAsJson\\\":{\\\"createdAt\\\":\\\"2025-03-14T17:16:53.792Z\\\",\\\"user\\\":{\\\"id\\\":\\\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\\\",\\\"email\\\":\\\"aggarwal.n@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Nikita Aggarwal\\\",\\\"firstName\\\":\\\"Nikita\\\",\\\"lastName\\\":\\\"Aggarwal\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000007E8JRYA0\\\",\\\"slackUserId\\\":\\\"U03NM0MKSNQ\\\",\\\"createdBy\\\":\\\"aggarwal.n@salesforce.com\\\",\\\"modifiedBy\\\":\\\"aggarwal.n@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-08-01T22:10:34.305Z\\\",\\\"modifiedAt\\\":\\\"2022-08-01T22:10:34.305Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"a882d5d7-0a16-46fc-bde3-904575912d38\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HTTU6YH0\\\",\\\"name\\\":\\\"icc-73028060\\\"},\\\"subject\\\":\\\"na151 Single Org activities causing Connection Pool Timeouts\\\",\\\"description\\\":\\\"na151 Single Org activities causing Connection Pool Timeouts.\\\\n\\\\nFrom Fawkes automation:\\", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:16:53.805284+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\\\",\\\"detectedTime\\\":\\\"2025-03-14T16:49:00.000Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Monitoring\\\",\\\"originReference\\\":\\\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T16:40:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-14T16:46:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/fgc-yaiv-mjs\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\\\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\\\",\\\"email\\\":\\\"fawkes@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"fawkes-platform\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"service account\\\",\\\"gusUserId\\\":null,\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"icc@auth.qks2s\\\",\\\"modifiedBy\\\":\\\"icc@auth.qks2s\\\",\\\"createdAt\\\":\\\"2023-02-10T05:18:59.679Z\\\",\\\"modifiedAt\\\":\\\"2023-02-10T05:18:59.679Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\\\",\\\"email\\\":\\\"fawkes@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"fawkes-platform\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"service account\\\",\\\"gusUserId\\\":null,\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"icc@auth.qks2s\\\",\\\"modifiedBy\\\":\\\"icc@auth.qks2s\\\",\\\"createdAt\\\":\\\"2023-02-10T05:18:59.679Z\\\",\\\"modifiedAt\\\":\\\"2023-02-10T05:18:59.679Z\\\"},\\\"id\\\":\\\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"\\\",\\\"rootCause\\\":\\\"\\\",\\\"createdAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"73028060\\\",\\\"caseRecordId\\\":\\\"500EE00001TtNhEYAV\\\",\\\"servicesImpacted\\\":[],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\\\",\\\"engagedAt\\\":\\\"2025-03-14T16:49:20.593Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T17:14:36.237Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/fgc-yaiv-mjs\\\",\\\"sentBySlackUserId\\\":\\\"U03NM0MKSNQ\\\",\\\"sentBy\\\":\\\"Nikita Aggarwal\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"2025-03-14T16:46:00.000Z\\\",\\\"impactStartTime\\\":\\\"2025-03-14T16:40:00.000Z\\\",\\\"duration\\\":\\\"6 minutes\\\",\\\"incidentCommander\\\":\\\"SiteReliability\\\",\\\"incidentCommanderSlackUserId\\\":\\\"\\\",\\\"subject\\\":\\\"na151 Single Org activities causing Connection Pool Timeouts\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"(From Fawkes)\\\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\\\n\\\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\\\n\\\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation.\\\",\\\"sentAt\\\":\\\"2025-03-14T17:16:53.500Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C05U9CBHX8D\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"gsm@salesforce.com\\\",\\\"sitereliability@salesforce.com\\\",\\\"techcustomerescalation@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"6a3e470a-a871-4229-8f56-f367ed5ea356\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/fgc-yaiv-mjs\\\",\\\"sentBySlackUserId\\\":\\\"U03NM0MKSNQ\\\",\\\"sentBy\\\":\\\"Nikita Aggarwal\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"2025-03-14T16:46:00.000Z\\\",\\\"impactStartTime\\\":\\\"2025-03-14T16:40:00.000Z\\\",\\\"duration\\\":\\\"6 minutes\\\",\\\"incidentCommander\\\":\\\"SiteReliability\\\",\\\"incidentCommanderSlackUserId\\\":\\\"\\\",\\\"subject\\\":\\\"na151 Single Org activities causing Connection Pool Timeouts\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"(From Fawkes)\\\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\\\n\\\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\\\n\\\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation.\\\",\\\"sentAt\\\":\\\"2025-03-14T17:16:53.500Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"vak6kn-kajx-hdhyxe-xixnxa-1741972613250\\\",\\\"client\\\":\\\"icc-ui\\\"},\\\"encoder\\\":\\\"json\\\",\\\"eventType\\\":\\\"icc-internal-comms-request\\\",\\\"payload\\\":{\\\"createdAt\\\":\\\"2025-03-14T17:16:53.792Z\\\",\\\"user\\\":{\\\"id\\\":\\\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\\\",\\\"email\\\":\\\"aggarwal.n@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Nikita Aggarwal\\\",\\\"firstName\\\":\\\"Nikita\\\",\\\"lastName\\\":\\\"Aggarwal\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000007E8JRYA0\\\",\\\"slackUserId\\\":\\\"U03NM0MKSNQ\\\",\\\"createdBy\\\":\\\"aggarwal.n@salesforce.com\\\",\\\"modifiedBy\\\":\\\"aggarwal.n@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-08-01T22:10:34.305Z\\\",\\\"modifiedAt\\\":\\\"2022-08-01T22:10:34.305Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"a882d5d7-0a16-46fc-bde3-904575912d38\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HTTU6YH0\\\",\\\"name\\\":\\\"icc-73028060\\\"},\\\"subject\\\":\\\"na151 Single Org activities causing Connection Pool Timeouts\\\",\\\"description\\\":\\\"na151 Single Org activities causing Connection Pool Timeouts.\\\\n\\\\nFrom Fawkes automation:\\\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\\\",\\\"detectedTime\\\":\\\"2025-03-14T16:49:00.000Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Monitoring\\\",\\\"originReference\\\":\\\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T16:40:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-14T16:46:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/fgc-yaiv-mjs\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\\\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\\\",\\\"email\\\":\\\"fawkes@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"fawkes-platform\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"service account\\\",\\\"gusUserId\\\":null,\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"icc@auth.qks2s\\\",\\\"modifiedBy\\\":\\\"icc@auth.qks2s\\\",\\\"createdAt\\\":\\\"2023-02-10T05:18:59.679Z\\\",\\\"modifiedAt\\\":\\\"2023-02-10T05:18:59.679Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\\\",\\\"email\\\":\\\"fawkes@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"fawkes-platform\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"service account\\\",\\\"gusUserId\\\":null,\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"icc@auth.qks2s\\\",\\\"modifiedBy\\\":\\\"icc@auth.qks2s\\\",\\\"createdAt\\\":\\\"2023-02-10T05:18:59.679Z\\\",\\\"modifiedAt\\\":\\\"2023-02-10T05:18:59.679Z\\\"},\\\"id\\\":\\\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteRelia", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:16:53.805284+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "bility\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"\\\",\\\"rootCause\\\":\\\"\\\",\\\"createdAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"73028060\\\",\\\"caseRecordId\\\":\\\"500EE00001TtNhEYAV\\\",\\\"servicesImpacted\\\":[],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\\\",\\\"engagedAt\\\":\\\"2025-03-14T16:49:20.593Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T17:14:36.237Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/fgc-yaiv-mjs\\\",\\\"sentBySlackUserId\\\":\\\"U03NM0MKSNQ\\\",\\\"sentBy\\\":\\\"Nikita Aggarwal\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"2025-03-14T16:46:00.000Z\\\",\\\"impactStartTime\\\":\\\"2025-03-14T16:40:00.000Z\\\",\\\"duration\\\":\\\"6 minutes\\\",\\\"incidentCommander\\\":\\\"SiteReliability\\\",\\\"incidentCommanderSlackUserId\\\":\\\"\\\",\\\"subject\\\":\\\"na151 Single Org activities causing Connection Pool Timeouts\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"(From Fawkes)\\\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\\\n\\\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\\\n\\\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation.\\\",\\\"sentAt\\\":\\\"2025-03-14T17:16:53.500Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C05U9CBHX8D\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"gsm@salesforce.com\\\",\\\"sitereliability@salesforce.com\\\",\\\"techcustomerescalation@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"6a3e470a-a871-4229-8f56-f367ed5ea356\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/fgc-yaiv-mjs\\\",\\\"sentBySlackUserId\\\":\\\"U03NM0MKSNQ\\\",\\\"sentBy\\\":\\\"Nikita Aggarwal\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"2025-03-14T16:46:00.000Z\\\",\\\"impactStartTime\\\":\\\"2025-03-14T16:40:00.000Z\\\",\\\"duration\\\":\\\"6 minutes\\\",\\\"incidentCommander\\\":\\\"SiteReliability\\\",\\\"incidentCommanderSlackUserId\\\":\\\"\\\",\\\"subject\\\":\\\"na151 Single Org activities causing Connection Pool Timeouts\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"(From Fawkes)\\\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\\\n\\\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\\\n\\\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation.\\\",\\\"sentAt\\\":\\\"2025-03-14T17:16:53.500Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"vak6kn-kajx-hdhyxe-xixnxa-1741972613250\\\",\\\"client\\\":\\\"icc-ui\\\"}}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:16:53.805284+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972613805, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "routeEventJson for icc-internal-comms-request and docId bdeAAAtJy6l" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:16:53.805288+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972623357, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:17:03.357523+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972799806, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:19:59.807138+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972799807, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:19:59.807376+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972799807, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:19:59.799Z\",\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"detectedTime\":\"2025-03-14T16:49:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:18:42.116Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"gsm@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"sitereliability@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"techcustomerescalation@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}],\"internalCommsId\":\"376f5e3b-cf01-4541-a677-4352dcb3b886\",\"sequenceNumber\":2}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:19:59.807443+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972799807, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "Received JSON event: a882d5d7-0a16-46fc-bde3-904575912d38 - icc-internal-comms-response" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:19:59.807666+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978509589, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event type icc-usd-resource-created is not consumed by icc-reporting." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:09.589856+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978509589, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event e66ebf71-d897-46c9-9d4f-523542f17825 - icc-usd-resource-created correctly routed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:09.589880+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978510663, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:10.663842+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978510663, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-to-cis-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:10.664081+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978510664, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:55:10.612Z\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0U50AK\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000PbkGn2AJ\"}]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:10.664082+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978510664, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:10.664086+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978510664, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:10.664164+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978510664, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:10.664288+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741978510664, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:10.664495+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978510687, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:10.687398+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978510687, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:10.687583+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978510687, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:55:10.612Z\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0U50AK\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000PbkGn2AJ\"}],\"cis\":[{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:10.687645+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978510687, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:10.687697+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978510687, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:10.687774+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978510687, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:10.687871+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741978510687, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:10.688155+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978511892, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Roles for  incident: [{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T18:52:20.164Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"externalGusId\":null}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:11.893045+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978532875, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:32.876027+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978532876, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:32.876205+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978532876, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:55:32.865Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CDQ3U66E5\/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T18:46:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https:\/\/tel.meet\/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:55:16.898Z\"},\"eventObj\":{\"ok\":true,\"id\":\"36a859c7-d630-4c01-86e7-be751a02926e\",\"serviceId\":\"POTKQ6M\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Platfom events publish failures instance wide DEU124\\nSeverity: Sev1\\nSlack Channel: #icc-73030750\\nBridge URL: https:\/\/meet.google.com\/vwy-oqks-npc\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https:\/\/tel.meet\/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\\nAdditional Details: \",\"incidentSubject\":\"Platfom events publish failures instance wide DEU124\",\"incidentDescription\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\"},\"requestId\":\"dd16ab58-f9c8-c271-0926-0787f293d69d\",\"client\":\"icc-slack-app\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:32.876245+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978532876, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:32.876284+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978532876, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:32.876313+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978532876, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:32.876529+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978532876, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received JSON event: e66ebf71-d897-46c9-9d4f-523542f17825 - icc-page-request" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:32.876530+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978532876, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event type icc-page-request is not consumed by icc-reporting." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:32.876531+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978532876, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event e66ebf71-d897-46c9-9d4f-523542f17825 - icc-page-request correctly routed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:32.876531+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978533626, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:33.626165+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978533626, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:33.626668+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741978533626,\"pid\":33,\"hostname\":\"dyno-f683f118-2fcf-4ef4-a468-745e33335829\",\"name\":\"icc-common\",\"msg\":\"Kafka Consumer is returning ProcessedKafkaEvent {\\\"createdAt\\\":\\\"2025-03-14T18:55:33.618Z\\\",\\\"user\\\":{\\\"id\\\":\\\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\\\",\\\"email\\\":\\\"dominick.blue@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Dominick Blue\\\",\\\"firstName\\\":\\\"Dominick\\\",\\\"lastName\\\":\\\"Blue\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002OJOXYA4\\\",\\\"slackUserId\\\":\\\"U02NP5RGQQ7\\\",\\\"createdBy\\\":\\\"icc@aloha.sso\\\",\\\"modifiedBy\\\":\\\"dominick.blue@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-03-02T00:02:26.122Z\\\",\\\"modifiedAt\\\":\\\"2022-03-02T00:02:29.631Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"e66ebf71-d897-46c9-9d4f-523542f17825\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HLMRV19U\\\",\\\"name\\\":\\\"icc-73030750\\\"},\\\"subject\\\":\\\"Platfom events publish failures instance wide DEU124\\\",\\\"description\\\":\\\"Platfom events publish failures instance wide DEU124\\\\n\\\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\\\",\\\"detectedTime\\\":\\\"2025-03-14T18:43:00.000Z\\\",\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Customer - Internal\\\",\\\"originReference\\\":\\\"https:\/\/salesforce-internal.slack.com\/archives\/CDQ3U66E5\/p1741977440770739\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T18:46:00.000Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/vwy-oqks-npc\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\\\nFind numbers in more regions on https:\/\/tel.meet\/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\\\n\\\"},\\\"roles\\\":[],\\\"category\\\":\\\"\\\",\\\"rootCause\\\":\\\"\\\",\\\"createdAt\\\":\\\"2025-03-14T18:46:05.215Z\\\",\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"73030750\\\",\\\"caseRecordId\\\":\\\"500EE00001TtcuuYAB\\\",\\\"servicesImpacted\\\":[\\\"Core 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741979082271, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:04:42.271533+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741979082271, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:04:42.271568+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741979082271, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:04:42.271684+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741979082271, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received JSON event: e66ebf71-d897-46c9-9d4f-523542f17825 - icc-usd-resource-created" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:04:42.271686+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741979082271, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event type icc-usd-resource-created is not consumed by icc-reporting." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:04:42.271687+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741979082271, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event e66ebf71-d897-46c9-9d4f-523542f17825 - icc-usd-resource-created correctly routed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:04:42.271716+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741979082327, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:04:42.327660+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741979082327, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:04:42.327704+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741979082327, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:04:42.272Z\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:04:42.327737+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741979082327, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:04:42.327763+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741979082327, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:04:42.327823+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741979082327, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:04:42.327936+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741979082328, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:04:42.328179+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741979083804, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Roles for  incident: [{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"aa5b1260-3c9b-4b6b-96c7-e7f98dfbb9aa\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741980137567, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-to-cis-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:22:17.568034+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980137568, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:22:16.296Z\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0U50AK\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000PbkGn2AJ\"}]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:22:17.568038+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980137568, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:22:17.568072+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980137568, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:22:17.568142+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741980137568, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:22:17.568253+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741980137568, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:22:17.568487+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980137591, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:22:16.296Z\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0U50AK\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000PbkGn2AJ\"}],\"cis\":[{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":false,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T19:22:15.861Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:22:17.591714+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980137591, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:22:17.591762+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980137591, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:22:17.591816+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741980137591, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:22:17.591925+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741980137592, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:22:17.592125+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980137774, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "RedisService: saveIncidentInfo, key: e66ebf71-d897-46c9-9d4f-523542f17825-incident-info, info: {\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"caseId\":\"500EE00001TtcuuYAB\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"slackChannelId\":\"C08HLMRV19U\",\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"impact\":\"PerformanceDegradation\",\"impactStart\":\"2025-03-13T22:21:00.000Z\",\"impactEnd\":\"2025-03-14T18:00:00.000Z\",\"servicesImpacted\":\"Core 1P\",\"roles\":{},\"category\":\"Application\",\"rootCause\":\"Unknown\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CDQ3U66E5\/p1741977440770739\",\"caseNumber\":\"73030750\",\"productTag\":\"Product tag not found\",\"proximateCause\":\"Proximate cause not found\",\"customerExperience\":\"Customer Experience not found\",\"immediateResolution\":\"Immediate Resolution not found\",\"aarQuestions\":\"Aar Questions not found\",\"closingComments\":\"Closing comments not found\",\"closedBy\":\"Closed By not found\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:22:17.774851+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741980137775, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event e66ebf71-d897-46c9-9d4f-523542f17825 - icc-incident-resolved correctly routed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:22:17.775966+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980310872, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:25:10.872423+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741980310872, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:25:10.872529+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980310872, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:25:10.820Z\",\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\"},\"eventObj\":{\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"reminderId\":\"b5d76d70-7d1f-4fe3-bb98-2f2813ac7c3c\",\"message\":\"This an auto page is for SR Exec:\\n\\n{{team}} is running a {{severity}} Incident on the following voice bridge: {{bridge}}\\n\\nSlack Channel - {{slackChannel}}\\nCurrent Status - {{status}}\\nGUS Case Number - {{case}} \",\"additionalInfo\":{\"rule\":{\"name\":\"Escalate - SR Exec - Sev1 Incident\",\"type\":null}}},\"client\":\"icc-rest\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:25:10.872545+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980310872, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:25:10.872546+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980310872, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:25:10.872609+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741980310872, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:25:10.872711+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980310872, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received JSON event: e66ebf71-d897-46c9-9d4f-523542f17825 - bullmq-job-completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:25:10.872714+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741980310872, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event type bullmq-job-completed is not consumed by icc-reporting." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:25:10.872761+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741980310872, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event e66ebf71-d897-46c9-9d4f-523542f17825 - bullmq-job-completed correctly routed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:25:10.872762+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984118408, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T20:28:38.408191+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984118408, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T20:28:38.408283+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741984118408, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T20:28:38.408491+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984118536, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received kafka message with key: 5f9d6e04-d851-4df7-a65b-38a80a4355f2" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T20:28:38.536771+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984118536, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T20:28:38.536996+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984118536, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:28:38.528Z\",\"user\":{\"id\":\"c64e2b60-2723-468c-b53a-24c9a0a44757\",\"email\":\"slevenson@salesforce.com\",\"active\":true,\"name\":\"Shaun Levenson\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000G1byIAC\",\"slackUserId\":\"WAWQHBGBS\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2023-02-24T17:07:03.095Z\",\"modifiedAt\":\"2023-04-20T15:36:55.644Z\"},\"incident\":{\"id\":\"5f9d6e04-d851-4df7-a65b-38a80a4355f2\",\"slackChannel\":{\"id\":\"C08HCTY1CH4\",\"name\":\"icc-72988494\"},\"subject\":\"Chaos Game Day Exercise: FY26 Unified Engagement AZ Failure GDE\",\"description\":\"This incident is for the FY26 Industries RCG Compliance AZ Failure GDE\",\"detectedTime\":\"2025-03-13T13:49:00.000Z\",\"severity\":\"Sev4\",\"status\":\"Closed\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.enterprise.slack.com\/archives\/C08HCTY1CH4\",\"impact\":[\"None\"],\"impactStartTime\":\"2025-03-13T13:49:00.000Z\",\"impactEndTime\":\"2025-03-13T16:32:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/wbd-skcv-jun\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-13T13:49:58.525Z\",\"modifiedAt\":\"2025-03-13T13:49:58.525Z\",\"createdBy\":{\"id\":\"c64e2b60-2723-468c-b53a-24c9a0a44757\",\"email\":\"slevenson@salesforce.com\",\"active\":true,\"name\":\"Shaun Levenson\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000G1byIAC\",\"slackUserId\":\"WAWQHBGBS\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2023-02-24T17:07:03.095Z\",\"modifiedAt\":\"2023-04-20T15:36:55.644Z\"},\"modifiedBy\":{\"id\":\"c64e2b60-2723-468c-b53a-24c9a0a44757\",\"email\":\"slevenson@salesforce.com\",\"active\":true,\"name\":\"Shaun Levenson\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000G1byIAC\",\"slackUserId\":\"WAWQHBGBS\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2023-02-24T17:07:03.095Z\",\"modifiedAt\":\"2023-04-20T15:36:55.644Z\"},\"id\":\"f68daced-4c64-4c6e-8a63-236cb4072305\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"c64e2b60-2723-468c-b53a-24c9a0a44757\",\"email\":\"slevenson@salesforce.com\",\"active\":true,\"name\":\"Shaun Levenson\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000G1byIAC\",\"slackUserId\":\"WAWQHBGBS\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2023-02-24T17:07:03.095Z\",\"modifiedAt\":\"2023-04-20T15:36:55.644Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Not an Issue\",\"createdAt\":\"2025-03-13T13:49:58.525Z\",\"scrumTeamId\":\"a00EE00000n2LvWYAU\",\"team\":\"Chaos Game Day Exercise\",\"caseNumber\":\"72988494\",\"caseRecordId\":\"500EE00001TplQSYAZ\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/EieZAly4VQTc\",\"engagedAt\":\"2025-03-13T13:50:55.260Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:50:00.731Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"uuzd0g-rx0fu-fefvnt-xgrsvq-1741984111301\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T20:28:38.537002+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984118536, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T20:28:38.537020+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984118537, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T20:28:38.537114+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984118537, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T20:28:38.537224+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984118537, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received JSON event: 5f9d6e04-d851-4df7-a65b-38a80a4355f2 - icc-usd-resource-deleted" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T20:28:38.537225+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984118537, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event type icc-usd-resource-deleted is not consumed by icc-reporting." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T20:28:38.537225+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984118537, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event 5f9d6e04-d851-4df7-a65b-38a80a4355f2 - icc-usd-resource-deleted correctly routed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T20:28:38.537237+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094181, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:18:14.029Z\",\"user\":{\"id\":\"8f1cf004-03bc-4ca6-b373-4bdd1b25d34a\",\"gusUserId\":\"005EE000003Euv3YAC\",\"slackUserId\":\"U02TV6Y55LJ\",\"name\":\"Pramod Pai\",\"email\":\"pramod.pai@salesforce.com\"},\"incident\":{\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"C08HV72NFR9\",\"name\":\"icc-73030748\"},\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe:\/\/pki.sfdc.net\/v1\/service=ingressgateway\/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http:\/\/sfdc.co\/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https:\/\/git.soma.salesforce.com\/services\/sfdc-bazel\/blob\/main\/projects\/services\/ast\/astciservice\/src\/main\/java\/com\/salesforce\/ast\/cert\/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:55.304Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CT6U3FZ17\/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:55.304Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/yhy-pdqj-ush\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-323-538-2198, pin: 899196577; \\nFind numbers in more regions on 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"service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094181, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.181868+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094181, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.181869+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987094181, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.181871+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094180, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received kafka message with key: 42054333-1caf-49ea-818e-a6e44100cf29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.181872+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094181, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received JSON event: 42054333-1caf-49ea-818e-a6e44100cf29 - icc-incident-updated" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.181872+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987094181, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event with type icc-incident-updated is now being processed." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.181873+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094181, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "CacheServiceFacade.getValue key: 42054333-1caf-49ea-818e-a6e44100cf29 - value: [object Promise]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.181873+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094182, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "CacheServiceFacade.getValue key: 42054333-1caf-49ea-818e-a6e44100cf29-gus-casenumber - value: [object Promise]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.227552+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094227, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received kafka message with key: 42054333-1caf-49ea-818e-a6e44100cf29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.227555+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987094227, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.227920+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094227, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:18:14.214Z\",\"user\":{\"id\":\"8f1cf004-03bc-4ca6-b373-4bdd1b25d34a\",\"email\":\"pramod.pai@salesforce.com\",\"active\":true,\"name\":\"Pramod Pai\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000003Euv3YAC\",\"slackUserId\":\"U02TV6Y55LJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-01-29T20:48:18.188Z\",\"modifiedAt\":\"2024-01-29T20:48:18.188Z\"},\"incident\":{\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"C08HV72NFR9\",\"name\":\"icc-73030748\"},\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe:\/\/pki.sfdc.net\/v1\/service=ingressgateway\/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http:\/\/sfdc.co\/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https:\/\/git.soma.salesforce.com\/services\/sfdc-bazel\/blob\/main\/projects\/services\/ast\/astciservice\/src\/main\/java\/com\/salesforce\/ast\/cert\/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:55.304Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CT6U3FZ17\/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:55.304Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/yhy-pdqj-ush\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-323-538-2198, pin: 899196577; \\nFind numbers in more regions on https:\/\/tel.meet\/yhy-pdqj-ush?pin=9627594296136, pin: 9627594296136\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"modifiedAt\":\"2025-03-14T18:45:55.304Z\",\"createdBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"modifiedBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"id\":\"ef8bd76c-d63d-456d-badc-8345e196f127\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"scrumTeamId\":\"a00EE00000c325vYAA\",\"team\":\"AST-Transformers\",\"caseNumber\":\"73030748\",\"caseRecordId\":\"500EE00001TteJyYAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/OZghAaVzkWko\",\"engagedAt\":\"2025-03-14T21:18:13.836Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:46:02.431Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"0qx5i-arq1po-mvvhqnb-ox8yyc-1741987093681\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.228011+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094228, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.228073+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094228, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received JSON event: 42054333-1caf-49ea-818e-a6e44100cf29 - icc-usd-resource-deleted" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.228221+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987094228, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event type icc-usd-resource-deleted is not consumed by icc-reporting." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.228222+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987094228, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event 42054333-1caf-49ea-818e-a6e44100cf29 - icc-usd-resource-deleted correctly routed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.252280+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094252, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received kafka message with key: 42054333-1caf-49ea-818e-a6e44100cf29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.252282+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094252, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:18:14.242Z\",\"user\":{\"id\":\"8f1cf004-03bc-4ca6-b373-4bdd1b25d34a\",\"email\":\"pramod.pai@salesforce.com\",\"active\":true,\"name\":\"Pramod Pai\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000003Euv3YAC\",\"slackUserId\":\"U02TV6Y55LJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-01-29T20:48:18.188Z\",\"modifiedAt\":\"2024-01-29T20:48:18.188Z\"},\"incident\":{\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"C08HV72NFR9\",\"name\":\"icc-73030748\"},\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe:\/\/pki.sfdc.net\/v1\/service=ingressgateway\/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http:\/\/sfdc.co\/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https:\/\/git.soma.salesforce.com\/services\/sfdc-bazel\/blob\/main\/projects\/services\/ast\/astciservice\/src\/main\/java\/com\/salesforce\/ast\/cert\/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:55.304Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CT6U3FZ17\/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:55.304Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/yhy-pdqj-ush\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-323-538-2198, pin: 899196577; \\nFind numbers in more regions on https:\/\/tel.meet\/yhy-pdqj-ush?pin=9627594296136, pin: 9627594296136\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"modifiedAt\":\"2025-03-14T18:45:55.304Z\",\"createdBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"modifiedBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"id\":\"ef8bd76c-d63d-456d-badc-8345e196f127\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"scrumTeamId\":\"a00EE00000c325vYAA\",\"team\":\"AST-Transformers\",\"caseNumber\":\"73030748\",\"caseRecordId\":\"500EE00001TteJyYAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/OZghAaVzkWko\",\"engagedAt\":\"2025-03-14T21:18:13.836Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:46:02.431Z\"},\"eventObj\":[],\"requestId\":\"0qx5i-arq1po-mvvhqnb-ox8yyc-1741987093681\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.252636+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094252, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.252636+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094252, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.252701+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987094252, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.252829+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094252, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received JSON event: 42054333-1caf-49ea-818e-a6e44100cf29 - icc-usd-resource-created" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.252832+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987094252, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event type icc-usd-resource-created is not consumed by icc-reporting." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.252832+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987094252, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event 42054333-1caf-49ea-818e-a6e44100cf29 - icc-usd-resource-created correctly routed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.307757+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094307, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received kafka message with key: 42054333-1caf-49ea-818e-a6e44100cf29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.307759+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987094307, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.307885+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094307, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:18:14.252Z\",\"incidentId\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"user\":{\"id\":\"8f1cf004-03bc-4ca6-b373-4bdd1b25d34a\",\"email\":\"pramod.pai@salesforce.com\",\"active\":true,\"name\":\"Pramod Pai\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000003Euv3YAC\",\"slackUserId\":\"U02TV6Y55LJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-01-29T20:48:18.188Z\",\"modifiedAt\":\"2024-01-29T20:48:18.188Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.307892+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094307, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.307938+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094307, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.307991+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987094308, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.308109+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741987094308, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.308331+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987096224, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Roles for  incident: [{\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"modifiedAt\":\"2025-03-14T18:45:55.304Z\",\"createdBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"modifiedBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"id\":\"ef8bd76c-d63d-456d-badc-8345e196f127\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"externalGusId\":null}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:16.224604+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987100819, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:20.819898+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987100819, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:18:20.761Z\",\"user\":{\"id\":\"8f1cf004-03bc-4ca6-b373-4bdd1b25d34a\",\"gusUserId\":\"005EE000003Euv3YAC\",\"slackUserId\":\"U02TV6Y55LJ\",\"name\":\"Pramod Pai\",\"email\":\"pramod.pai@salesforce.com\"},\"incident\":{\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"C08HV72NFR9\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TteJyYAJ\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T21:18:20.761Z\",\"recordId\":\"500EE00001TteJyYAJ\",\"incidentId\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"caseNumber\":\"73030748\"},\"changes\":{}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:20.819899+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987100819, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:20.819949+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987100819, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:20.820007+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987100820, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:20.820137+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987100820, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received JSON event: 42054333-1caf-49ea-818e-a6e44100cf29 - icc-gus-response" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:20.820162+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987100820, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event with type icc-gus-response is now being processed." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:20.820163+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987100820, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "CacheServiceFacade.getValue key: 42054333-1caf-49ea-818e-a6e44100cf29 - value: [object Promise]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:20.820732+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987100820, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Start routing Incident to CI for docId MJOAAADz3dx and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,114,101,115,112,111,110,115,101]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,50,49,58,49,56,58,50,48,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,101,120,112,111,114,116]}}],\"key\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T21:18:20.761Z\\\",\\\"user\\\":{\\\"id\\\":\\\"8f1cf004-03bc-4ca6-b373-4bdd1b25d34a\\\",\\\"gusUserId\\\":\\\"005EE000003Euv3YAC\\\",\\\"slackUserId\\\":\\\"U02TV6Y55LJ\\\",\\\"name\\\":\\\"Pramod Pai\\\",\\\"email\\\":\\\"pramod.pai@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"42054333-1caf-49ea-818e-a6e44100cf29\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HV72NFR9\\\",\\\"name\\\":\\\"\\\"},\\\"caseRecordId\\\":\\\"500EE00001TteJyYAJ\\\"},\\\"eventObj\\\":{\\\"status\\\":\\\"success\\\",\\\"event\\\":\\\"incident_updated\\\",\\\"timestamp\\\":\\\"2025-03-14T21:18:20.761Z\\\",\\\"recordId\\\":\\\"500EE00001TteJyYAJ\\\",\\\"incidentId\\\":\\\"42054333-1caf-49ea-818e-a6e44100cf29\\\",\\\"caseNumber\\\":\\\"73030748\\\"},\\\"changes\\\":{}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T21:18:20.761Z\",\"user\":{\"id\":\"8f1cf004-03bc-4ca6-b373-4bdd1b25d34a\",\"gusUserId\":\"005EE000003Euv3YAC\",\"slackUserId\":\"U02TV6Y55LJ\",\"name\":\"Pramod Pai\",\"email\":\"pramod.pai@salesforce.com\"},\"incident\":{\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"C08HV72NFR9\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TteJyYAJ\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T21:18:20.761Z\",\"recordId\":\"500EE00001TteJyYAJ\",\"incidentId\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"caseNumber\":\"73030748\"},\"changes\":{}},\"encoder\":\"json\",\"eventType\":\"icc-gus-response\",\"payload\":{\"createdAt\":\"2025-03-14T21:18:20.761Z\",\"user\":{\"id\":\"8f1cf004-03bc-4ca6-b373-4bdd1b25d34a\",\"gusUserId\":\"005EE000003Euv3YAC\",\"slackUserId\":\"U02TV6Y55LJ\",\"name\":\"Pramod Pai\",\"email\":\"pramod.pai@salesforce.com\"},\"incident\":{\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"C08HV72NFR9\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TteJyYAJ\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T21:18:20.761Z\",\"recordId\":\"500EE00001TteJyYAJ\",\"incidentId\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"caseNumber\":\"73030748\"},\"changes\":{}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:20.820743+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987100820, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "routeEventJson for icc-gus-response and docId MJOAAADz3dx" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:20.820744+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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