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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977958040, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event type icc-slack-channel-created is not consumed by icc-reporting." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:45:58.040792+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977958040, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event 42054333-1caf-49ea-818e-a6e44100cf29 - icc-slack-channel-created correctly routed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:45:58.040825+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977961023, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received kafka message with key: 42054333-1caf-49ea-818e-a6e44100cf29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:01.023499+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977961023, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-report-created' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:01.023709+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977961023, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:46:00.440Z\",\"incident\":{\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"C08HV72NFR9\",\"name\":\"icc-42054333-1caf-49ea-818e-a6e44100cf29\"},\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe:\/\/pki.sfdc.net\/v1\/service=ingressgateway\/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http:\/\/sfdc.co\/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https:\/\/git.soma.salesforce.com\/services\/sfdc-bazel\/blob\/main\/projects\/services\/ast\/astciservice\/src\/main\/java\/com\/salesforce\/ast\/cert\/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:55.304Z\",\"severity\":\"Sev1\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CT6U3FZ17\/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:55.304Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"scrumTeamId\":\"a00EE00000c325vYAA\",\"team\":\"AST-Transformers\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"link\":\"https:\/\/salesforce.quip.com\/OZghAaVzkWko\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:01.023738+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977961023, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:01.023811+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977961023, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:01.023842+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977961023, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:01.023979+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977961023, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received JSON event: 42054333-1caf-49ea-818e-a6e44100cf29 - icc-report-created" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:01.023980+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977961023, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event with type icc-report-created is now being processed." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:01.023996+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977961024, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "CacheServiceFacade.getValue key: 42054333-1caf-49ea-818e-a6e44100cf29 - value: [object Promise]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:01.024284+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977961024, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Start routing Incident to CI for docId MJOAAADz3dx and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,112,111,114,116,45,99,114,101,97,116,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,56,58,52,54,58,48,48,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,112,111,114,116,105,110,103]}}],\"key\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T18:46:00.440Z\\\",\\\"incident\\\":{\\\"id\\\":\\\"42054333-1caf-49ea-818e-a6e44100cf29\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HV72NFR9\\\",\\\"name\\\":\\\"icc-42054333-1caf-49ea-818e-a6e44100cf29\\\"},\\\"subject\\\":\\\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\\\",\\\"description\\\":\\\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\\\\\"spiffe:\/\/pki.sfdc.net\/v1\/service=ingressgateway\/namespace=sfproxy\\\\\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\\\nLog link: http:\/\/sfdc.co\/bMKuNf\\\\nThis logs shows the difference between previous log message and new log message.\\\\nValidation in the code link: https:\/\/git.soma.salesforce.com\/services\/sfdc-bazel\/blob\/main\/projects\/services\/ast\/astciservice\/src\/main\/java\/com\/salesforce\/ast\/cert\/MTLSIdentityExtractor.java#L36\\\",\\\"detectedTime\\\":\\\"2025-03-14T18:45:55.304Z\\\",\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"New\\\",\\\"origin\\\":\\\"Customer - Internal\\\",\\\"originReference\\\":\\\"https:\/\/salesforce-internal.slack.com\/archives\/CT6U3FZ17\/p1741928358140569\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T18:45:55.304Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"\\\",\\\"additionalJoiningInfo\\\":\\\"\\\"},\\\"roles\\\":[],\\\"category\\\":\\\"\\\",\\\"rootCause\\\":\\\"\\\",\\\"createdAt\\\":\\\"2025-03-14T18:45:55.304Z\\\",\\\"scrumTeamId\\\":\\\"a00EE00000c325vYAA\\\",\\\"team\\\":\\\"AST-Transformers\\\",\\\"caseNumber\\\":\\\"\\\",\\\"caseRecordId\\\":\\\"\\\",\\\"servicesImpacted\\\":[],\\\"quipDocLink\\\":\\\"\\\",\\\"engagedAt\\\":\\\"\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"gusExportTimestamp\\\":\\\"\\\"},\\\"eventObj\\\":{\\\"link\\\":\\\"https:\/\/salesforce.quip.com\/OZghAaVzkWko\\\"}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T18:46:00.440Z\",\"incident\":{\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"C08HV72NFR9\",\"name\":\"icc-42054333-1caf-49ea-818e-a6e44100cf29\"},\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe:\/\/pki.sfdc.net\/v1\/service=ingressgateway\/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http:\/\/sfdc.co\/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https:\/\/git.soma.salesforce.com\/services\/sfdc-bazel\/blob\/main\/projects\/services\/ast\/astciservice\/src\/main\/java\/com\/salesforce\/ast\/cert\/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:55.304Z\",\"severity\":\"Sev1\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CT6U3FZ17\/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:55.304Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"scrumTeamId\":\"a00EE00000c325vYAA\",\"team\":\"AST-Transformers\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"link\":\"https:\/\/salesforce.quip.com\/OZghAaVzkWko\"}},\"encoder\":\"json\",\"eventType\":\"icc-report-created\",\"payload\":{\"createdAt\":\"2025-03-14T18:46:00.440Z\",\"incident\":{\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"C08HV72NFR9\",\"name\":\"icc-42054333-1caf-49ea-818e-a6e44100cf29\"},\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe:\/\/pki.sfdc.net\/v1\/service=ingressgateway\/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http:\/\/sfdc.co\/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https:\/\/git.soma.salesforce.com\/services\/sfdc-bazel\/blob\/main\/projects\/services\/ast\/astciservice\/src\/main\/java\/com\/salesforce\/ast\/cert\/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:55.304Z\",\"severity\":\"Sev1\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CT6U3FZ17\/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:55.304Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"scrumTeamId\":\"a00EE00000c325vYAA\",\"team\":\"AST-Transformers\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"link\":\"https:\/\/salesforce.quip.com\/OZghAaVzkWko\"}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:01.024660+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979405, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-create-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:19.405627+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977979405, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event type icc-ctc-lock-create-request is not consumed by icc-reporting." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:19.405710+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977979405, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event e66ebf71-d897-46c9-9d4f-523542f17825 - icc-ctc-lock-create-request correctly routed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:19.405726+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979452, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:19.453063+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977979453, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:19.453206+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979453, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"timestamp\":\"2025-03-14T18:46:19.394Z\",\"sectionTitle\":\"Incident to CI Updated \",\"contentObject\":{\"emptyData\":\"All Incident to CI have been removed\",\"dataTitle\":\"Incident to Ci updated with the following information:\",\"data\":[]}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:19.453207+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979453, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:19.453211+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977979453, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:19.453279+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977979453, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:19.453370+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741977979453, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:19.453909+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977981703, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "RedisService: saveIncidentInfo, key: e66ebf71-d897-46c9-9d4f-523542f17825-incident-info, info: {\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"caseId\":\"500EE00001TtcuuYAB\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"slackChannelId\":\"C08HLMRV19U\",\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"impact\":\"PerformanceDegradation\",\"impactStart\":\"2025-03-14T18:46:05.215Z\",\"impactEnd\":\"0\",\"servicesImpacted\":\"Core 1P\",\"roles\":{\"Incident Commander\":\"Nikita Aggarwal\"},\"category\":\"Category not found\",\"rootCause\":\"Root cause not found\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CDQ3U66E5\/p1741977440770739\",\"caseNumber\":\"73030750\",\"productTag\":\"Product tag not found\",\"proximateCause\":\"Proximate cause not found\",\"customerExperience\":\"Customer Experience not found\",\"immediateResolution\":\"Immediate Resolution not found\",\"aarQuestions\":\"Aar Questions not found\",\"closingComments\":\"Closing comments not found\",\"closedBy\":\"Closed By not found\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:21.703797+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977981735, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:21.736057+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977981736, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:21.736088+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977981736, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:21.736135+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977981736, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:21.736259+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741977981736, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:21.736487+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977988176, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:46:28.115Z\",\"incident\":{\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\"},\"eventObj\":{\"incidentId\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"reminderId\":\"b2a24085-0293-46fb-a342-7ae05c06e696\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"}},\"client\":\"icc-rest\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:28.177199+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741979093693, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event type icc-usd-resource-created is not consumed by icc-reporting." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:04:53.693833+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741979093693, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event e66ebf71-d897-46c9-9d4f-523542f17825 - icc-usd-resource-created correctly routed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:04:53.693834+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741979093743, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:04:53.743681+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741979093743, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:04:53.694Z\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"user\":{\"id\":\"3964aa5a-ec8b-4e0a-bfc8-9f3d7faf90ce\",\"email\":\"creeves@salesforce.com\",\"active\":true,\"name\":\"Christopher Reeves\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000hlonIAA\",\"slackUserId\":\"WGEBX4R1S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-11-26T22:14:12.803Z\",\"modifiedAt\":\"2022-11-26T22:14:12.803Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:04:53.743684+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741979093743, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:04:53.743719+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741979093743, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:04:53.743760+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741979093743, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:04:53.744087+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741979093743, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:04:53.744089+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741979099595, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:04:59.596034+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741979099596, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:04:59.596104+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741979099596, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:04:59.547Z\",\"user\":{\"id\":\"3964aa5a-ec8b-4e0a-bfc8-9f3d7faf90ce\",\"gusUserId\":\"005B0000000hlonIAA\",\"slackUserId\":\"WGEBX4R1S\",\"name\":\"Christopher Reeves\",\"email\":\"creeves@salesforce.com\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtcuuYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T19:04:59.547Z\",\"recordId\":\"500EE00001TtcuuYAB\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"caseNumber\":\"73030750\"},\"changes\":{}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:04:59.596174+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741979099596, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:04:59.596176+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741979099596, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:04:59.596210+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094817, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:18:14.807Z\",\"user\":{\"id\":\"8f1cf004-03bc-4ca6-b373-4bdd1b25d34a\",\"email\":\"pramod.pai@salesforce.com\",\"active\":true,\"name\":\"Pramod Pai\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000003Euv3YAC\",\"slackUserId\":\"U02TV6Y55LJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-01-29T20:48:18.188Z\",\"modifiedAt\":\"2024-01-29T20:48:18.188Z\"},\"incident\":{\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"C08HV72NFR9\",\"name\":\"icc-73030748\"},\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe:\/\/pki.sfdc.net\/v1\/service=ingressgateway\/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http:\/\/sfdc.co\/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https:\/\/git.soma.salesforce.com\/services\/sfdc-bazel\/blob\/main\/projects\/services\/ast\/astciservice\/src\/main\/java\/com\/salesforce\/ast\/cert\/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CT6U3FZ17\/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/yhy-pdqj-ush\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-323-538-2198, pin: 899196577; \\nFind numbers in more regions on https:\/\/tel.meet\/yhy-pdqj-ush?pin=9627594296136, pin: 9627594296136\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"scrumTeamId\":\"a00EE00000c325vYAA\",\"team\":\"AST-Transformers\",\"caseNumber\":\"73030748\",\"caseRecordId\":\"500EE00001TteJyYAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/OZghAaVzkWko\",\"engagedAt\":\"2025-03-14T21:18:13.836Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:46:02.431Z\"},\"eventObj\":[],\"requestId\":\"0qx5i-arq1po-mvvhqnb-ox8yyc-1741987093681\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.817191+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094817, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.817242+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094816, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received kafka message with key: 42054333-1caf-49ea-818e-a6e44100cf29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.817404+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094817, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received JSON event: 42054333-1caf-49ea-818e-a6e44100cf29 - icc-incident-to-cis-request" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.817404+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987094817, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event type icc-incident-to-cis-request is not consumed by icc-reporting." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.817430+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987094817, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event 42054333-1caf-49ea-818e-a6e44100cf29 - icc-incident-to-cis-request correctly routed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.817431+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987094817, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.817827+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094817, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:18:14.600Z\",\"user\":{\"id\":\"8f1cf004-03bc-4ca6-b373-4bdd1b25d34a\",\"gusUserId\":\"005EE000003Euv3YAC\",\"slackUserId\":\"U02TV6Y55LJ\",\"name\":\"Pramod Pai\",\"email\":\"pramod.pai@salesforce.com\"},\"incident\":{\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"C08HV72NFR9\",\"name\":\"icc-73030748\"},\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe:\/\/pki.sfdc.net\/v1\/service=ingressgateway\/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http:\/\/sfdc.co\/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https:\/\/git.soma.salesforce.com\/services\/sfdc-bazel\/blob\/main\/projects\/services\/ast\/astciservice\/src\/main\/java\/com\/salesforce\/ast\/cert\/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CT6U3FZ17\/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/yhy-pdqj-ush\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-323-538-2198, pin: 899196577; \\nFind numbers in more regions on https:\/\/tel.meet\/yhy-pdqj-ush?pin=9627594296136, pin: 9627594296136\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"modifiedAt\":\"2025-03-14T18:45:55.304Z\",\"createdBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"modifiedBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard 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"-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094817, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.817917+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094817, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.817940+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987094817, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.817997+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094817, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received kafka message with key: 42054333-1caf-49ea-818e-a6e44100cf29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.818011+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094817, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received JSON event: 42054333-1caf-49ea-818e-a6e44100cf29 - icc-incident-updated" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.818011+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987094818, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event with type icc-incident-updated is now being processed." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.818143+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094818, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "CacheServiceFacade.getValue key: 42054333-1caf-49ea-818e-a6e44100cf29 - value: [object Promise]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.818144+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741987094818,\"pid\":33,\"hostname\":\"dyno-f683f118-2fcf-4ef4-a468-745e33335829\",\"name\":\"icc-reporting\",\"msg\":\"Start routing Incident to CI for docId MJOAAADz3dx and event {\\\"headers\\\":[{\\\"icc-kafka-encoder\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[106,115,111,110]}},{\\\"icc-event-type\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[105,99,99,45,105,110,99,105,100,101,110,116,45,117,112,100,97,116,101,100]}},{\\\"timestamp\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,50,49,58,49,56,58,49,52,32,71,77,84]}},{\\\"event-source\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[105,99,99,45,114,101,115,116]}}],\\\"key\\\":\\\"42054333-1caf-49ea-818e-a6e44100cf29\\\",\\\"messageAsString\\\":\\\"{\\\\\\\"createdAt\\\\\\\":\\\\\\\"2025-03-14T21:18:14.600Z\\\\\\\",\\\\\\\"user\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"8f1cf004-03bc-4ca6-b373-4bdd1b25d34a\\\\\\\",\\\\\\\"gusUserId\\\\\\\":\\\\\\\"005EE000003Euv3YAC\\\\\\\",\\\\\\\"slackUserId\\\\\\\":\\\\\\\"U02TV6Y55LJ\\\\\\\",\\\\\\\"name\\\\\\\":\\\\\\\"Pramod Pai\\\\\\\",\\\\\\\"email\\\\\\\":\\\\\\\"pramod.pai@salesforce.com\\\\\\\"},\\\\\\\"incident\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"42054333-1caf-49ea-818e-a6e44100cf29\\\\\\\",\\\\\\\"slackChannel\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"C08HV72NFR9\\\\\\\",\\\\\\\"name\\\\\\\":\\\\\\\"icc-73030748\\\\\\\"},\\\\\\\"subject\\\\\\\":\\\\\\\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\\\\\\\",\\\\\\\"description\\\\\\\":\\\\\\\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\\\\\\\\\\\\\"spiffe:\/\/pki.sfdc.net\/v1\/service=ingressgateway\/namespace=sfproxy\\\\\\\\\\\\\\\", which used to empty earlier. 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Pai\\\",\\\"email\\\":\\\"pramod.pai@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"42054333-1caf-49ea-818e-a6e44100cf29\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HV72NFR9\\\",\\\"name\\\":\\\"icc-73030748\\\"},\\\"subject\\\":\\\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\\\",\\\"description\\\":\\\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\\\\\"spiffe:\/\/pki.sfdc.net\/v1\/service=ingressgateway\/namespace=sfproxy\\\\\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\\\nLog link: http:\/\/sfdc.co\/bMKuNf\\\\nThis logs shows the difference between previous log message and new log message.\\\\nValidation in the code link: https:\/\/git.soma.salesforce.com\/services\/sfdc-bazel\/blob\/main\/projects\/services\/ast\/astciservice\/src\/main\/java\/com\/salesforce\/ast\/cert\/MTLSIdentityExtractor.java#L36\\\",\\\"detectedTime\\\":\\\"2025-03-14T18:45:00.000Z\\\",\\\"severity\\\":\\\"Sev3\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Customer - Internal\\\",\\\"originReference\\\":\\\"https:\/\/salesforce-internal.slack.com\/archives\/CT6U3FZ17\/p1741928358140569\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T18:45:00.000Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/yhy-pdqj-ush\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-323-538-2198, pin: 899196577; \\\\nFind numbers in more regions on https:\/\/tel.meet\/yhy-pdqj-ush?pin=9627594296136, pin: 9627594296136\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T18:45:55.304Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T18:45:55.304Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"a7de23eb-4333-431f-a23c-5e75298e904b\\\",\\\"email\\\":\\\"hanumanth.bandi@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Hanumantha Bandi\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000005KG3MIAW\\\",\\\"slackUserId\\\":\\\"WJH7Y437A\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2024-12-20T02:23:57.306Z\\\",\\\"modifiedAt\\\":\\\"2024-12-20T02:23:57.306Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"a7de23eb-4333-431f-a23c-5e75298e904b\\\",\\\"email\\\":\\\"hanumanth.bandi@salesforce.com\\\",\\\"active\\\":", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.818610+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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Bandi\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000005KG3MIAW\\\",\\\"slackUserId\\\":\\\"WJH7Y437A\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2024-12-20T02:23:57.306Z\\\",\\\"modifiedAt\\\":\\\"2024-12-20T02:23:57.306Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"a7de23eb-4333-431f-a23c-5e75298e904b\\\",\\\"email\\\":\\\"hanumanth.bandi@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Hanumantha Bandi\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000005KG3MIAW\\\",\\\"slackUserId\\\":\\\"WJH7Y437A\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2024-12-20T02:23:57.306Z\\\",\\\"modifiedAt\\\":\\\"2024-12-20T02:23:57.306Z\\\"},\\\"id\\\":\\\"ef8bd76c-d63d-456d-badc-8345e196f127\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"a7de23eb-4333-431f-a23c-5e75298e904b\\\",\\\"email\\\":\\\"hanumanth.bandi@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Hanumantha Bandi\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000005KG3MIAW\\\",\\\"slackUserId\\\":\\\"WJH7Y437A\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2024-12-20T02:23:57.306Z\\\",\\\"modifiedAt\\\":\\\"2024-12-20T02:23:57.306Z\\\"},\\\"externalGusId\\\":null}]}},\\\"requestId\\\":\\\"0qx5i-arq1po-mvvhqnb-ox8yyc-1741987093681\\\",\\\"client\\\":\\\"icc-ui\\\"},\\\"encoder\\\":\\\"json\\\",\\\"eventType\\\":\\\"icc-incident-updated\\\",\\\"payload\\\":{\\\"createdAt\\\":\\\"2025-03-14T21:18:14.600Z\\\",\\\"user\\\":{\\\"id\\\":\\\"8f1cf004-03bc-4ca6-b373-4bdd1b25d34a\\\",\\\"gusUserId\\\":\\\"005EE000003Euv3YAC\\\",\\\"slackUserId\\\":\\\"U02TV6Y55LJ\\\",\\\"name\\\":\\\"Pramod Pai\\\",\\\"email\\\":\\\"pramod.pai@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"42054333-1caf-49ea-818e-a6e44100cf29\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HV72NFR9\\\",\\\"name\\\":\\\"icc-73030748\\\"},\\\"subject\\\":\\\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\\\",\\\"description\\\":\\\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\\\\\"spiffe:\/\/pki.sfdc.net\/v1\/service=ingressgateway\/namespace=sfproxy\\\\\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\\\nLog link: http:\/\/sfdc.co\/bMKuNf\\\\nThis logs shows the difference between previous log message and new log message.\\\\nValidation in the code link: https:\/\/git.soma.salesforce.com\/services\/sfdc-bazel\/blob\/main\/projects\/services\/ast\/astciservice\/src\/main\/java\/com\/salesforce\/ast\/cert\/MTLSIdentityExtractor.java#L36\\\",\\\"detectedTime\\\":\\\"2025-03-14T18:45:00.000Z\\\",\\\"severity\\\":\\\"Sev3\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Customer - Internal\\\",\\\"originReference\\\":\\\"https:\/\/salesforce-internal.slack.com\/archives\/CT6U3FZ17\/p1741928358140569\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T18:45:00.000Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/yhy-pdqj-ush\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094818, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "routeEventJson for icc-incident-updated and docId MJOAAADz3dx" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.818611+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094818, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "kafkaReportConsumer.handleIncidentUpdated for id 42054333-1caf-49ea-818e-a6e44100cf29 and docId MJOAAADz3dx" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.818614+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094818, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "RedisService: getIncidentInfo, key: 42054333-1caf-49ea-818e-a6e44100cf29-incident-info" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.818615+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094818, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "CacheServiceFacade.getValue key: 42054333-1caf-49ea-818e-a6e44100cf29-gus-casenumber - value: [object Promise]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.860217+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094860, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received kafka message with key: 42054333-1caf-49ea-818e-a6e44100cf29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.860220+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987094860, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.860298+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094860, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"incidentId\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"timestamp\":\"2025-03-14T21:18:14.808Z\",\"sectionTitle\":\"Incident to CI Updated \",\"contentObject\":{\"emptyData\":\"All Incident to CI have been removed\",\"dataTitle\":\"Incident to Ci updated with the following information:\",\"data\":[]}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.860326+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094860, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.860327+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094860, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.860378+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987094860, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.860480+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741987094860, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.860694+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987095355, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:15.356145+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987095356, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:18:15.245Z\",\"incidentId\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"user\":{\"id\":\"8f1cf004-03bc-4ca6-b373-4bdd1b25d34a\",\"email\":\"pramod.pai@salesforce.com\",\"active\":true,\"name\":\"Pramod Pai\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000003Euv3YAC\",\"slackUserId\":\"U02TV6Y55LJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-01-29T20:48:18.188Z\",\"modifiedAt\":\"2024-01-29T20:48:18.188Z\"},\"responses\":[],\"cis\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:15.356152+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987095356, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:15.356176+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987095356, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:15.356182+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987095356, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:15.356268+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987095355, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received kafka message with key: 42054333-1caf-49ea-818e-a6e44100cf29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:15.356498+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741987095356, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:15.356499+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987096540, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Roles for  incident: [{\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"modifiedAt\":\"2025-03-14T18:45:55.304Z\",\"createdBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"modifiedBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"id\":\"ef8bd76c-d63d-456d-badc-8345e196f127\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"externalGusId\":null}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:16.541116+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987097061, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event 42054333-1caf-49ea-818e-a6e44100cf29 - icc-incident-updated correctly routed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:17.354530+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987097354, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "RedisService: saveIncidentInfo, key: 42054333-1caf-49ea-818e-a6e44100cf29-incident-info, info: {\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"caseId\":\"500EE00001TteJyYAJ\",\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"slackChannelId\":\"C08HV72NFR9\",\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe:\/\/pki.sfdc.net\/v1\/service=ingressgateway\/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http:\/\/sfdc.co\/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https:\/\/git.soma.salesforce.com\/services\/sfdc-bazel\/blob\/main\/projects\/services\/ast\/astciservice\/src\/main\/java\/com\/salesforce\/ast\/cert\/MTLSIdentityExtractor.java#L36\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"impact\":\"CurrentlyUnderInvestigation\",\"impactStart\":\"2025-03-14T18:45:00.000Z\",\"impactEnd\":\"0\",\"servicesImpacted\":\"Services Impacted not found\",\"roles\":{\"Incident Commander\":\"Hanumantha Bandi\"},\"category\":\"Category not found\",\"rootCause\":\"Root cause not found\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CT6U3FZ17\/p1741928358140569\",\"caseNumber\":\"73030748\",\"productTag\":\"Product tag not found\",\"proximateCause\":\"Proximate cause not found\",\"customerExperience\":\"Customer Experience not found\",\"immediateResolution\":\"Immediate Resolution not found\",\"aarQuestions\":\"Aar Questions not found\",\"closingComments\":\"Closing comments not found\",\"closedBy\":\"Closed By not found\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:17.354535+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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We will provide updates as information around the incident becomes available. If you have information or expertise that may be able to support resolution of this incident. 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