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"region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977958040, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received JSON event: 42054333-1caf-49ea-818e-a6e44100cf29 - icc-slack-channel-created" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:45:58.040765+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977958040, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event type icc-slack-channel-created is not consumed by icc-reporting." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:45:58.040792+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977958040, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event 42054333-1caf-49ea-818e-a6e44100cf29 - icc-slack-channel-created correctly routed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:45:58.040825+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977961023, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received kafka message with key: 42054333-1caf-49ea-818e-a6e44100cf29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:01.023499+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977961023, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-report-created' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:01.023709+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977961023, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:46:00.440Z\",\"incident\":{\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"C08HV72NFR9\",\"name\":\"icc-42054333-1caf-49ea-818e-a6e44100cf29\"},\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe:\/\/pki.sfdc.net\/v1\/service=ingressgateway\/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http:\/\/sfdc.co\/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https:\/\/git.soma.salesforce.com\/services\/sfdc-bazel\/blob\/main\/projects\/services\/ast\/astciservice\/src\/main\/java\/com\/salesforce\/ast\/cert\/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:55.304Z\",\"severity\":\"Sev1\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CT6U3FZ17\/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:55.304Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"scrumTeamId\":\"a00EE00000c325vYAA\",\"team\":\"AST-Transformers\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"link\":\"https:\/\/salesforce.quip.com\/OZghAaVzkWko\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:01.023738+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977961023, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:01.023811+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977961023, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:01.023842+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977961023, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:01.023979+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977961023, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received JSON event: 42054333-1caf-49ea-818e-a6e44100cf29 - icc-report-created" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:01.023980+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977961023, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event with type icc-report-created is now being processed." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:01.023996+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977961024, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "CacheServiceFacade.getValue key: 42054333-1caf-49ea-818e-a6e44100cf29 - value: [object Promise]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:01.024284+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977961024, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Start routing Incident to CI for docId MJOAAADz3dx and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,112,111,114,116,45,99,114,101,97,116,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,56,58,52,54,58,48,48,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,112,111,114,116,105,110,103]}}],\"key\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T18:46:00.440Z\\\",\\\"incident\\\":{\\\"id\\\":\\\"42054333-1caf-49ea-818e-a6e44100cf29\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HV72NFR9\\\",\\\"name\\\":\\\"icc-42054333-1caf-49ea-818e-a6e44100cf29\\\"},\\\"subject\\\":\\\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\\\",\\\"description\\\":\\\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\\\\\"spiffe:\/\/pki.sfdc.net\/v1\/service=ingressgateway\/namespace=sfproxy\\\\\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\\\nLog link: http:\/\/sfdc.co\/bMKuNf\\\\nThis logs shows the difference between previous log message and new log message.\\\\nValidation in the code link: https:\/\/git.soma.salesforce.com\/services\/sfdc-bazel\/blob\/main\/projects\/services\/ast\/astciservice\/src\/main\/java\/com\/salesforce\/ast\/cert\/MTLSIdentityExtractor.java#L36\\\",\\\"detectedTime\\\":\\\"2025-03-14T18:45:55.304Z\\\",\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"New\\\",\\\"origin\\\":\\\"Customer - Internal\\\",\\\"originReference\\\":\\\"https:\/\/salesforce-internal.slack.com\/archives\/CT6U3FZ17\/p1741928358140569\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T18:45:55.304Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"\\\",\\\"additionalJoiningInfo\\\":\\\"\\\"},\\\"roles\\\":[],\\\"category\\\":\\\"\\\",\\\"rootCause\\\":\\\"\\\",\\\"createdAt\\\":\\\"2025-03-14T18:45:55.304Z\\\",\\\"scrumTeamId\\\":\\\"a00EE00000c325vYAA\\\",\\\"team\\\":\\\"AST-Transformers\\\",\\\"caseNumber\\\":\\\"\\\",\\\"caseRecordId\\\":\\\"\\\",\\\"servicesImpacted\\\":[],\\\"quipDocLink\\\":\\\"\\\",\\\"engagedAt\\\":\\\"\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"gusExportTimestamp\\\":\\\"\\\"},\\\"eventObj\\\":{\\\"link\\\":\\\"https:\/\/salesforce.quip.com\/OZghAaVzkWko\\\"}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T18:46:00.440Z\",\"incident\":{\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"C08HV72NFR9\",\"name\":\"icc-42054333-1caf-49ea-818e-a6e44100cf29\"},\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe:\/\/pki.sfdc.net\/v1\/service=ingressgateway\/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http:\/\/sfdc.co\/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https:\/\/git.soma.salesforce.com\/services\/sfdc-bazel\/blob\/main\/projects\/services\/ast\/astciservice\/src\/main\/java\/com\/salesforce\/ast\/cert\/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:55.304Z\",\"severity\":\"Sev1\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CT6U3FZ17\/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:55.304Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"scrumTeamId\":\"a00EE00000c325vYAA\",\"team\":\"AST-Transformers\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"link\":\"https:\/\/salesforce.quip.com\/OZghAaVzkWko\"}},\"encoder\":\"json\",\"eventType\":\"icc-report-created\",\"payload\":{\"createdAt\":\"2025-03-14T18:46:00.440Z\",\"incident\":{\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"C08HV72NFR9\",\"name\":\"icc-42054333-1caf-49ea-818e-a6e44100cf29\"},\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe:\/\/pki.sfdc.net\/v1\/service=ingressgateway\/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http:\/\/sfdc.co\/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https:\/\/git.soma.salesforce.com\/services\/sfdc-bazel\/blob\/main\/projects\/services\/ast\/astciservice\/src\/main\/java\/com\/salesforce\/ast\/cert\/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:55.304Z\",\"severity\":\"Sev1\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CT6U3FZ17\/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:55.304Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"scrumTeamId\":\"a00EE00000c325vYAA\",\"team\":\"AST-Transformers\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"link\":\"https:\/\/salesforce.quip.com\/OZghAaVzkWko\"}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:01.024660+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977961024, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "handleQueueEditEvents docId found for [object Object]: MJOAAADz3dx" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:01.024662+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977961024, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "routeEventJson for icc-report-created and docId MJOAAADz3dx" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:01.024662+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977961024, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event 42054333-1caf-49ea-818e-a6e44100cf29 - icc-report-created correctly routed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:01.024663+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977968488, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:08.488313+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977968488, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-created-with-slack-channel' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:08.488554+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977968488, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:46:08.480Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-e66ebf71-d897-46c9-9d4f-523542f17825\",\"is_channel\":true,\"is_group\":false,\"is_im\":false,\"is_mpim\":false,\"is_private\":false,\"created\":1741977966,\"is_archived\":false,\"is_general\":false,\"unlinked\":0,\"name_normalized\":\"icc-e66ebf71-d897-46c9-9d4f-523542f17825\",\"is_shared\":false,\"is_org_shared\":false,\"is_pending_ext_shared\":false,\"pending_shared\":[],\"context_team_id\":\"T01GST6QY0G\",\"updated\":1741977966979,\"parent_conversation\":null,\"creator\":\"U02Q288NF7W\",\"is_moved\":0,\"is_ext_shared\":false,\"shared_team_ids\":[\"T01GST6QY0G\"],\"internal_team_ids\":[\"T01GST6QY0G\"],\"pending_connected_team_ids\":[],\"is_member\":true,\"last_read\":\"0000000000.000000\",\"topic\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"purpose\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"previous_names\":[],\"priority\":0},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:54.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CDQ3U66E5\/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T18:46:05.215Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T18:46:05.215Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"U03NM0MKSNQ\"],\"inviteBots\":[\"U02DWLVTKB9\",\"U01UPBJAV5F\",\"U02GXBX8PUZ\",\"U03LNRS637U\",\"U032QNNKMT7\",\"U06Q54CS88M\"]}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:08.488592+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977968488, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "[Metrics.publishMetric] - 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(\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n at KafkaConsumer.emit (node:events:519:28)\n at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:19.453909+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977981703, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "RedisService: saveIncidentInfo, key: e66ebf71-d897-46c9-9d4f-523542f17825-incident-info, info: {\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"caseId\":\"500EE00001TtcuuYAB\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"slackChannelId\":\"C08HLMRV19U\",\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"impact\":\"PerformanceDegradation\",\"impactStart\":\"2025-03-14T18:46:05.215Z\",\"impactEnd\":\"0\",\"servicesImpacted\":\"Core 1P\",\"roles\":{\"Incident Commander\":\"Nikita Aggarwal\"},\"category\":\"Category not found\",\"rootCause\":\"Root cause not found\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CDQ3U66E5\/p1741977440770739\",\"caseNumber\":\"73030750\",\"productTag\":\"Product tag not found\",\"proximateCause\":\"Proximate cause not found\",\"customerExperience\":\"Customer Experience not found\",\"immediateResolution\":\"Immediate Resolution not found\",\"aarQuestions\":\"Aar Questions not found\",\"closingComments\":\"Closing comments not found\",\"closedBy\":\"Closed By not found\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:21.703797+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977981704, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event e66ebf71-d897-46c9-9d4f-523542f17825 - 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(\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n at KafkaConsumer.emit (node:events:519:28)\n at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:46:21.736487+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977988176, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received kafka message with key: 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1P\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:46:25.818Z\"},\"eventObj\":{\"id\":\"cd2c35e4-50e8-43d6-a0e9-04fe21d889da\",\"serviceId\":\"PM846U4\",\"serviceName\":\"(CP SRE USE ONLY) CP SRE Global IMS Response\",\"serviceLink\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PM846U4\",\"responderName\":\"Dominick Blue\",\"responderId\":\"P5SH499\",\"responderLink\":\"https:\/\/salesforce.pagerduty.com\/users\/P5SH499\",\"incidentNumber\":\"14012505\",\"incidentTitle\":\"Incident: Platfom events publish failures instance wide DEU124\",\"incidentDetails\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Platfom events publish failures instance wide DEU124\\nSeverity: Sev2\\nSlack Channel: #icc-73030750\\nBridge URL: https:\/\/meet.google.com\/vwy-oqks-npc\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https:\/\/tel.meet\/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\\nAdditional Details: \",\"incidentLink\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q2UK8ZIGM663IR\",\"success\":true,\"pageTimestamp\":\"2025-03-14T18:47:14.628Z\",\"pdData\":{\"incident\":{\"incident_number\":14012505,\"title\":\"Incident: Platfom events publish failures instance wide DEU124\",\"description\":\"Incident: Platfom events publish failures instance wide DEU124\",\"created_at\":\"2025-03-14T18:47:14Z\",\"updated_at\":\"2025-03-14T18:47:14Z\",\"status\":\"triggered\",\"incident_key\":\"5ba7e9cc5c974985aaebb5c780c88bcb\",\"service\":{\"id\":\"PM846U4\",\"type\":\"service_reference\",\"summary\":\"(CP SRE USE ONLY) CP SRE Global IMS Response\",\"self\":\"https:\/\/api.pagerduty.com\/services\/PM846U4\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PM846U4\"},\"assignments\":[{\"at\":\"2025-03-14T18:47:14Z\",\"assignee\":{\"id\":\"P5SH499\",\"type\":\"user_reference\",\"summary\":\"Dominick Blue\",\"self\":\"https:\/\/api.pagerduty.com\/users\/P5SH499\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/users\/P5SH499\"}}],\"assigned_via\":\"escalation_policy\",\"last_status_change_at\":\"2025-03-14T18:47:14Z\",\"resolved_at\":null,\"first_trigger_log_entry\":{\"id\":\"R8J2GJE1BPH9QITZ8WZAPQLMU1\",\"type\":\"trigger_log_entry_reference\",\"summary\":\"Triggered through the website.\",\"self\":\"https:\/\/api.pagerduty.com\/log_entries\/R8J2GJE1BPH9QITZ8WZAPQLMU1\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q2UK8ZIGM663IR\/log_entries\/R8J2GJE1BPH9QITZ8WZAPQLMU1\"},\"alert_counts\":{\"all\":0,\"triggered\":0,\"resolved\":0},\"is_mergeable\":true,\"incident_type\":{\"name\":\"incident_default\"},\"escalation_policy\":{\"id\":\"PTS92B1\",\"type\":\"escalation_policy_reference\",\"summary\":\"CPSRE Global Escalation\",\"self\":\"https:\/\/api.pagerduty.com\/escalation_policies\/PTS92B1\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/escalation_policies\/PTS92B1\"},\"teams\":[{\"id\":\"P186O8B\",\"type\":\"team_reference\",\"summary\":\"CP SRE Global\",\"self\":\"https:\/\/api.pagerduty.com\/teams\/P186O8B\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/teams\/P186O8B\"}],\"impacted_services\":[{\"id\":\"PM846U4\",\"type\":\"service_reference\",\"summary\":\"(CP SRE USE ONLY) CP SRE Global IMS Response\",\"self\":\"https:\/\/api.pagerduty.com\/services\/PM846U4\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PM846U4\"}],\"pending_actions\":[{\"type\":\"escalate\",\"at\":\"2025-03-14T18:57:14Z\"},{\"type\":\"resolve\",\"at\":\"2025-03-15T06:47:14Z\"}],\"acknowledgements\":[],\"basic_alert_grouping\":null,\"alert_grouping\":null,\"last_status_change_by\":{\"id\":\"PM846U4\",\"type\":\"service_reference\",\"summary\":\"(CP SRE USE ONLY) CP SRE Global IMS Response\",\"self\":\"https:\/\/api.pagerduty.com\/services\/PM846U4\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PM846U4\"},\"priority\":null,\"incidents_responders\":[],\"responder_requests\":[],\"subscriber_requests\":[],\"urgency\":\"high\",\"id\":\"Q2UK8ZIGM663IR\",\"type\":\"incident\",\"summary\":\"[#14012505] Incident: Platfom events publish failures instance wide DEU124\",\"self\":\"https:\/\/api.pagerduty.com\/incidents\/Q2UK8ZIGM663IR\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q2UK8ZIGM663IR\",\"body\":{\"details\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Platfom events publish failures instance wide DEU124\\nSeverity: Sev2\\nSlack Channel: #icc-73030750\\nBridge URL: https:\/\/meet.google.com\/vwy-oqks-npc\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https:\/\/tel.meet\/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\\nAdditional Details: \"}}},\"responderEmail\":\"dominick.blue@salesforce.com\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:47:14.711281+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978034711, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:47:14.711289+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978034711, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:47:14.711345+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978034711, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:47:14.711463+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978034711, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received JSON event: e66ebf71-d897-46c9-9d4f-523542f17825 - icc-page-response" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:47:14.711464+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978034711, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event with type icc-page-response is now being processed." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:47:14.711464+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978034711, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "CacheServiceFacade.getValue key: e66ebf71-d897-46c9-9d4f-523542f17825 - value: [object Promise]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:47:14.711628+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741978034711,\"pid\":33,\"hostname\":\"dyno-f683f118-2fcf-4ef4-a468-745e33335829\",\"name\":\"icc-reporting\",\"msg\":\"Start routing Incident to CI for docId BccAAA1Dn7h and event {\\\"headers\\\":[{\\\"icc-kafka-encoder\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[106,115,111,110]}},{\\\"icc-event-type\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[105,99,99,45,112,97,103,101,45,114,101,115,112,111,110,115,101]}},{\\\"timestamp\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,56,58,52,55,58,49,52,32,71,77,84]}},{\\\"event-source\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[105,99,99,45,111,110,45,99,97,108,108]}}],\\\"key\\\":\\\"e66ebf71-d897-46c9-9d4f-523542f17825\\\",\\\"messageAsString\\\":\\\"{\\\\\\\"createdAt\\\\\\\":\\\\\\\"2025-03-14T18:47:14.699Z\\\\\\\",\\\\\\\"user\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\\\\\\\",\\\\\\\"email\\\\\\\":\\\\\\\"aggarwal.n@salesforce.com\\\\\\\",\\\\\\\"active\\\\\\\":true,\\\\\\\"name\\\\\\\":\\\\\\\"Nikita Aggarwal\\\\\\\",\\\\\\\"firstName\\\\\\\":\\\\\\\"Nikita\\\\\\\",\\\\\\\"lastName\\\\\\\":\\\\\\\"Aggarwal\\\\\\\",\\\\\\\"profile\\\\\\\":\\\\\\\"icc standard user\\\\\\\",\\\\\\\"gusUserId\\\\\\\":\\\\\\\"005EE000007E8JRYA0\\\\\\\",\\\\\\\"slackUserId\\\\\\\":\\\\\\\"U03NM0MKSNQ\\\\\\\",\\\\\\\"createdBy\\\\\\\":\\\\\\\"aggarwal.n@salesforce.com\\\\\\\",\\\\\\\"modifiedBy\\\\\\\":\\\\\\\"aggarwal.n@salesforce.com\\\\\\\",\\\\\\\"createdAt\\\\\\\":\\\\\\\"2022-08-01T22:10:34.305Z\\\\\\\",\\\\\\\"modifiedAt\\\\\\\":\\\\\\\"2022-08-01T22:10:34.305Z\\\\\\\"},\\\\\\\"incident\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"e66ebf71-d897-46c9-9d4f-523542f17825\\\\\\\",\\\\\\\"slackChannel\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"C08HLMRV19U\\\\\\\",\\\\\\\"name\\\\\\\":\\\\\\\"icc-73030750\\\\\\\"},\\\\\\\"subject\\\\\\\":\\\\\\\"Platfom events publish failures instance wide DEU124\\\\\\\",\\\\\\\"description\\\\\\\":\\\\\\\"Platfom events publish failures instance wide DEU124\\\\\\\\n\\\\\\\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\\\\\\\",\\\\\\\"detectedTime\\\\\\\":\\\\\\\"2025-03-14T18:43:54.000Z\\\\\\\",\\\\\\\"severity\\\\\\\":\\\\\\\"Sev2\\\\\\\",\\\\\\\"status\\\\\\\":\\\\\\\"InProgress\\\\\\\",\\\\\\\"origin\\\\\\\":\\\\\\\"Customer - Internal\\\\\\\",\\\\\\\"originReference\\\\\\\":\\\\\\\"https:\/\/salesforce-internal.slack.com\/archives\/CDQ3U66E5\/p1741977440770739\\\\\\\",\\\\\\\"impact\\\\\\\":[\\\\\\\"PerformanceDegradation\\\\\\\"],\\\\\\\"impactStartTime\\\\\\\":\\\\\\\"2025-03-14T18:46:05.215Z\\\\\\\",\\\\\\\"impactEndTime\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"bridge\\\\\\\":{\\\\\\\"url\\\\\\\":\\\\\\\"https:\/\/meet.google.com\/vwy-oqks-npc\\\\\\\",\\\\\\\"additionalJoiningInfo\\\\\\\":\\\\\\\"Join By Phone:\\\\\\\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\\\\\\\nFind numbers in more regions on https:\/\/tel.meet\/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\\\\\\\n\\\\\\\"},\\\\\\\"roles\\\\\\\":[],\\\\\\\"category\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"rootCause\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"createdAt\\\\\\\":\\\\\\\"2025-03-14T18:46:05.215Z\\\\\\\",\\\\\\\"scrumTeamId\\\\\\\":\\\\\\\"a0090000000vv4hAAA\\\\\\\",\\\\\\\"team\\\\\\\":\\\\\\\"Site Reliability\\\\\\\",\\\\\\\"caseNumber\\\\\\\":\\\\\\\"73030750\\\\\\\",\\\\\\\"caseRecordId\\\\\\\":\\\\\\\"500EE00001TtcuuYAB\\\\\\\",\\\\\\\"servicesImpacted\\\\\\\":[\\\\\\\"Core 1P\\\\\\\"],\\\\\\\"quipDocLink\\\\\\\":\\\\\\\"https:\/\/salesforce.quip.com\/ozfhAWri83X8\\\\\\\",\\\\\\\"engagedAt\\\\\\\":\\\\\\\"2025-03-14T18:46:19.414Z\\\\\\\",\\\\\\\"lastAttemptedForceExport\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"lastExportStatus\\\\\\\":\\\\\\\"success\\\\\\\",\\\\\\\"gusExportTimestamp\\\\\\\":\\\\\\\"2025-03-14T18:46:25.818Z\\\\\\\"},\\\\\\\"eventObj\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"cd2c35e4-50e8-43d6-a0e9-04fe21d889da\\\\\\\",\\\\\\\"serviceId\\\\\\\":\\\\\\\"PM846U4\\\\\\\",\\\\\\\"serviceName\\\\\\\":\\\\\\\"(CP SRE USE ONLY) CP SRE Global IMS Response\\\\\\\",\\\\\\\"serviceLink\\\\\\\":\\\\\\\"https:\/\/salesforce.pagerduty.com\/service-directory\/PM846U4\\\\\\\",\\\\\\\"responderName\\\\\\\":\\\\\\\"Dominick Blue\\\\\\\",\\\\\\\"responderId\\\\\\\":\\\\\\\"P5SH499\\\\\\\",\\\\\\\"responderLink\\\\\\\":\\\\\\\"https:\/\/salesforce.pagerduty.com\/users\/P5SH499\\\\\\\",\\\\\\\"incidentNumber\\\\\\\":\\\\\\\"14012505\\\\\\\",\\\\\\\"incidentTitle\\\\\\\":\\\\\\\"Incident: Platfom events publish failures instance wide DEU124\\\\\\\",\\\\\\\"incidentDetails\\\\\\\":\\\\\\\"Please join this active incident:\\\\\\\\nTeam: Site Reliability\\\\\\\\nSubject: Platfom events publish failures instance wide DEU124\\\\\\\\nSeverity: Sev2\\\\\\\\nSlack Channel: #icc-73030750\\\\\\\\nBridge URL: https:\/\/meet.google.com\/vwy-oqks-npc\\\\\\\\nAdditional Joining Info: Join By Phone:\\\\\\\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\\\\\\\nFind numbers in more regions on https:\/\/tel.meet\/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\\\\\\\n\\\\\\\\nAdditional Details: \\\\\\\",\\\\\\\"incidentLink\\\\\\\":\\\\\\\"https:\/\/salesforce.pagerduty.com\/incidents\/Q2UK8ZIGM663IR\\\\\\\",\\\\\\\"success\\\\\\\":true,\\\\\\\"pageTimestamp\\\\\\\":\\\\\\\"2025-03-14T18:47:14.628Z\\\\\\\",\\\\\\\"pdData\\\\\\\":{\\\\\\\"incident\\\\\\\":{\\\\\\\"incident_number\\\\\\\":14012505,\\\\\\\"title\\\\\\\":\\\\\\\"Incident: Platfom events publish failures instance wide DEU124\\\\\\\",\\\\\\\"description\\\\\\\":\\\\\\\"Incident: Platfom events publish failures instance wide DEU124\\\\\\\",\\\\\\\"created_at\\\\\\\":\\\\\\\"2025-03-14T18:47:14Z\\\\\\\",\\\\\\\"updated_at\\\\\\\":\\\\\\\"2025-03-14T18:47:14Z\\\\\\\",\\\\\\\"status\\\\\\\":\\\\\\\"triggered\\\\\\\",\\\\\\\"incident_key\\\\\\\":\\\\\\\"5ba7e9cc5c974985aaebb5c780c88bcb\\\\\\\",\\\\\\\"service\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"PM846U4\\\\\\\",\\\\\\\"type\\\\\\\":\\\\\\\"service_reference\\\\\\\",\\\\\\\"summary\\\\\\\":\\\\\\\"(CP SRE USE ONLY) CP SRE Global IMS Response\\\\\\\",\\\\\\\"self\\\\\\\":\\\\\\\"https:\/\/api.pagerduty.com\/services\/PM846U4\\\\\\\",\\\\\\\"html_url\\\\\\\":\\\\\\\"https:\/\/salesforce.pagerduty.com\/service-directory\/PM846U4\\\\\\\"},\\\\\\\"assignments\\\\\\\":[{\\\\\\\"at\\\\\\\":\\\\\\\"2025-03-14T18:47:14Z\\\\\\\",\\\\\\\"assignee\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"P5SH499\\\\\\\",\\\\\\\"type\\\\\\\":\\\\\\\"user_reference\\\\\\\",\\\\\\\"summary\\\\\\\":\\\\\\\"Dominick Blue\\\\\\\",\\\\\\\"self\\\\\\\":\\\\\\\"https:\/\/api.pagerduty.com\/users\/P5SH499\\\\\\\",\\\\\\\"html_url\\\\\\\":\\\\\\\"https:\/\/salesforce.pagerduty.com\/users\/P5SH499\\\\\\\"}}],\\\\\\\"assigned_via\\\\\\\":\\\\\\\"escalation_policy\\\\\\\",\\\\\\\"last_status_change_at\\\\\\\":\\\\\\\"2025-03-14T18:47:14Z\\\\\\\",\\\\\\\"resolved_at\\\\\\\":null,\\\\\\\"first_trigger_log_entry\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"R8J2GJE1BPH9QITZ8WZAPQLMU1\\\\\\\",\\\\\\\"type\\\\\\\":\\\\\\\"trigger_log_entry_reference\\\\\\\",\\\\\\\"summary\\\\\\\":\\\\\\\"Triggered through the 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Escalation\\\\\\\",\\\\\\\"self\\\\\\\":\\\\\\\"https:\/\/api.pagerduty.com\/escalation_policies\/PTS92B1\\\\\\\",\\\\\\\"html_url\\\\\\\":\\\\\\\"https:\/\/salesforce.pagerduty.com\/escalation_policies\/PTS92B1\\\\\\\"},\\\\\\\"teams\\\\\\\":[{\\\\\\\"id\\\\\\\":\\\\\\\"P186O8B\\\\\\\",\\\\\\\"type\\\\\\\":\\\\\\\"team_reference\\\\\\\",\\\\\\\"summary\\\\\\\":\\\\\\\"CP SRE Global\\\\\\\",\\\\\\\"self\\\\\\\":\\\\\\\"https:\/\/api.pagerduty.com\/teams\/P186O8B\\\\\\\",\\\\\\\"html_url\\\\\\\":\\\\\\\"https:\/\/salesforce.pagerduty.com\/teams\/P186O8B\\\\\\\"}],\\\\\\\"impacted_services\\\\\\\":[{\\\\\\\"id\\\\\\\":\\\\\\\"PM846U4\\\\\\\",\\\\\\\"type\\\\\\\":\\\\\\\"service_reference\\\\\\\",\\\\\\\"summary\\\\\\\":\\\\\\\"(CP SRE USE ONLY) CP SRE Global IMS 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Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.817193+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094817, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.817242+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987094817, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.817403+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094816, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received kafka message with key: 42054333-1caf-49ea-818e-a6e44100cf29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.817404+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094817, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received JSON event: 42054333-1caf-49ea-818e-a6e44100cf29 - icc-incident-to-cis-request" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.817404+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987094817, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event type icc-incident-to-cis-request is not consumed by icc-reporting." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.817430+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987094817, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event 42054333-1caf-49ea-818e-a6e44100cf29 - icc-incident-to-cis-request correctly routed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.817431+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987094817, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.817827+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094817, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:18:14.600Z\",\"user\":{\"id\":\"8f1cf004-03bc-4ca6-b373-4bdd1b25d34a\",\"gusUserId\":\"005EE000003Euv3YAC\",\"slackUserId\":\"U02TV6Y55LJ\",\"name\":\"Pramod Pai\",\"email\":\"pramod.pai@salesforce.com\"},\"incident\":{\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"C08HV72NFR9\",\"name\":\"icc-73030748\"},\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe:\/\/pki.sfdc.net\/v1\/service=ingressgateway\/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http:\/\/sfdc.co\/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https:\/\/git.soma.salesforce.com\/services\/sfdc-bazel\/blob\/main\/projects\/services\/ast\/astciservice\/src\/main\/java\/com\/salesforce\/ast\/cert\/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CT6U3FZ17\/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/yhy-pdqj-ush\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-323-538-2198, pin: 899196577; \\nFind numbers in more regions on https:\/\/tel.meet\/yhy-pdqj-ush?pin=9627594296136, pin: 9627594296136\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"modifiedAt\":\"2025-03-14T18:45:55.304Z\",\"createdBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"modifiedBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard 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"-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094817, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.817917+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094817, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.817940+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987094817, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.817997+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094817, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received kafka 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"ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741987094860, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n at KafkaConsumer. (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n at KafkaConsumer.emit (node:events:519:28)\n at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.860694+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987095355, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:15.356145+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987095356, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:18:15.245Z\",\"incidentId\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"user\":{\"id\":\"8f1cf004-03bc-4ca6-b373-4bdd1b25d34a\",\"email\":\"pramod.pai@salesforce.com\",\"active\":true,\"name\":\"Pramod Pai\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000003Euv3YAC\",\"slackUserId\":\"U02TV6Y55LJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-01-29T20:48:18.188Z\",\"modifiedAt\":\"2024-01-29T20:48:18.188Z\"},\"responses\":[],\"cis\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:15.356152+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987095356, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:15.356176+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987095356, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:15.356182+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987095356, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:15.356268+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987095355, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received kafka message with key: 42054333-1caf-49ea-818e-a6e44100cf29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:15.356498+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741987095356, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n at KafkaConsumer. (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n at KafkaConsumer.emit (node:events:519:28)\n at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:15.356499+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987096540, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Roles for incident: [{\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"modifiedAt\":\"2025-03-14T18:45:55.304Z\",\"createdBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"modifiedBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"id\":\"ef8bd76c-d63d-456d-badc-8345e196f127\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"externalGusId\":null}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:16.541116+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987097061, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event 42054333-1caf-49ea-818e-a6e44100cf29 - icc-incident-updated correctly routed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:17.354530+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987097354, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "RedisService: saveIncidentInfo, key: 42054333-1caf-49ea-818e-a6e44100cf29-incident-info, info: {\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"caseId\":\"500EE00001TteJyYAJ\",\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"slackChannelId\":\"C08HV72NFR9\",\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe:\/\/pki.sfdc.net\/v1\/service=ingressgateway\/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http:\/\/sfdc.co\/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https:\/\/git.soma.salesforce.com\/services\/sfdc-bazel\/blob\/main\/projects\/services\/ast\/astciservice\/src\/main\/java\/com\/salesforce\/ast\/cert\/MTLSIdentityExtractor.java#L36\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"impact\":\"CurrentlyUnderInvestigation\",\"impactStart\":\"2025-03-14T18:45:00.000Z\",\"impactEnd\":\"0\",\"servicesImpacted\":\"Services Impacted not found\",\"roles\":{\"Incident Commander\":\"Hanumantha Bandi\"},\"category\":\"Category not found\",\"rootCause\":\"Root cause not found\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CT6U3FZ17\/p1741928358140569\",\"caseNumber\":\"73030748\",\"productTag\":\"Product tag not found\",\"proximateCause\":\"Proximate cause not found\",\"customerExperience\":\"Customer Experience not found\",\"immediateResolution\":\"Immediate Resolution not found\",\"aarQuestions\":\"Aar Questions not found\",\"closingComments\":\"Closing comments not found\",\"closedBy\":\"Closed By not found\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:17.354535+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987100821, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event 42054333-1caf-49ea-818e-a6e44100cf29 - icc-gus-response correctly routed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:22.551579+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987102551, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received kafka message with key: 42054333-1caf-49ea-818e-a6e44100cf29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:22.551584+00:00", "tags_schema_id": 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--\\nAdditional Joining Info: --\\nAdditional Details: This initial Page was sent automatically from ICC for a newly established incident. We will provide updates as information around the incident becomes available. If you have information or expertise that may be able to support resolution of this incident. 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