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"region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741970963203, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n at KafkaConsumer. (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n at KafkaConsumer.emit (node:events:519:28)\n at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:49:23.204144+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970963225, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:49:23.225513+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741970963225, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:49:23.225699+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970963225, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:49:23.151Z\",\"incidentId\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"user\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0ST0A0\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JB0000000MmRgMAK\"}],\"cis\":[{\"id\":\"0253866d-beb6-4b43-a819-5f81d7965fae\",\"incidentId\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"createLock\":true,\"sfid\":\"aCqEE000000C0ST0A0\",\"configurationItem\":{\"id\":\"a7JB0000000MmRgMAK\",\"name\":\"NA151\",\"type\":\"Instance\",\"path\":\"Salesforce.SFDC_Core.IA4.IA4-SP3.NA151\",\"parentId\":\"a7JB0000000Lai2MAC\",\"status\":\"Primary\",\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T16:49:22.324Z\",\"modifiedAt\":\"2025-03-14T16:49:22.324Z\",\"id\":\"23df276a-0ef2-443b-a964-79466590a0cc\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: a882d5d7-0a16-46fc-bde3-904575912d38\",\"externalId\":null}}]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:49:23.225700+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970963225, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:49:23.225703+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970963225, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:49:23.225769+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741970963225, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:49:23.225854+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741970963225, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n at KafkaConsumer. (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n at KafkaConsumer.emit (node:events:519:28)\n at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:49:23.226040+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970966243, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:49:26.244047+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741970966244, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:49:26.244093+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970966244, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:49:26.194Z\",\"user\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"gusUserId\":null,\"slackUserId\":null,\"name\":\"fawkes-platform\",\"email\":\"fawkes@salesforce.com\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtNhEYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T16:49:26.194Z\",\"recordId\":\"500EE00001TtNhEYAV\",\"incidentId\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"caseNumber\":\"73028060\"},\"changes\":{}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:49:26.244097+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970966244, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:49:26.244116+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970966244, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:49:26.244172+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741970966244, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T16:49:26.244267+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970966244, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": 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1741972471525, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:31.525205+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972471525, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:31.525222+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972471525, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:31.525304+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972471525, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "Received JSON event: a882d5d7-0a16-46fc-bde3-904575912d38 - icc-usd-resource-created" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:31.525304+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972471525, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "Event type icc-usd-resource-created is not consumed by icc-reporting." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:31.525319+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972471525, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "Event a882d5d7-0a16-46fc-bde3-904575912d38 - icc-usd-resource-created correctly routed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:31.525355+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972471583, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:31.583672+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972471583, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:31.583760+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972471583, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:14:31.525Z\",\"incidentId\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:31.583761+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972471583, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:31.583764+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972471583, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:31.583816+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972471583, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:31.583895+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741972471583, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n at KafkaConsumer. (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n at KafkaConsumer.emit (node:events:519:28)\n at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:31.584102+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972472024, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.024332+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972472024, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.024680+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972472024, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:14:31.883Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"name\":\"Nikita Aggarwal\",\"email\":\"aggarwal.n@salesforce.com\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"detectedTime\":\"2025-03-14T16:49:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:49:27.361Z\",\"usdResources\":[]},\"changes\":{\"description\":[\"na151 Single Org activities causing Connection Pool Timeouts.\\n Pls refer to Feed Post for more details.\",\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\"],\"detectedTime\":[\"2025-03-14T16:49:10.004Z\",\"2025-03-14T16:49:00.000Z\"],\"originReference\":[\"\",\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\"],\"impactEndTime\":[\"\",\"2025-03-14T16:46:00.000Z\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}]}},\"requestId\":\"6ra7eq-nzydio-b90166-l9pwne-1741972470573\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.024774+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972472024, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.024775+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972472024, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.024808+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972472024, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.024894+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972472024, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "Received JSON event: a882d5d7-0a16-46fc-bde3-904575912d38 - icc-incident-updated" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.024894+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972472024, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "Event with type icc-incident-updated is now being processed." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.024928+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972472025, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "CacheServiceFacade.getValue key: a882d5d7-0a16-46fc-bde3-904575912d38 - value: [object Promise]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.025050+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741972472025,\"pid\":36,\"hostname\":\"dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481\",\"name\":\"icc-reporting\",\"msg\":\"Start routing Incident to CI for docId bdeAAAtJy6l and event {\\\"headers\\\":[{\\\"icc-kafka-encoder\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[106,115,111,110]}},{\\\"icc-event-type\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[105,99,99,45,105,110,99,105,100,101,110,116,45,117,112,100,97,116,101,100]}},{\\\"timestamp\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,55,58,49,52,58,51,50,32,71,77,84]}},{\\\"event-source\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[105,99,99,45,114,101,115,116]}}],\\\"key\\\":\\\"a882d5d7-0a16-46fc-bde3-904575912d38\\\",\\\"messageAsString\\\":\\\"{\\\\\\\"createdAt\\\\\\\":\\\\\\\"2025-03-14T17:14:31.883Z\\\\\\\",\\\\\\\"user\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\\\\\\\",\\\\\\\"gusUserId\\\\\\\":\\\\\\\"005EE000007E8JRYA0\\\\\\\",\\\\\\\"slackUserId\\\\\\\":\\\\\\\"U03NM0MKSNQ\\\\\\\",\\\\\\\"name\\\\\\\":\\\\\\\"Nikita Aggarwal\\\\\\\",\\\\\\\"email\\\\\\\":\\\\\\\"aggarwal.n@salesforce.com\\\\\\\"},\\\\\\\"incident\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"a882d5d7-0a16-46fc-bde3-904575912d38\\\\\\\",\\\\\\\"slackChannel\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"C08HTTU6YH0\\\\\\\",\\\\\\\"name\\\\\\\":\\\\\\\"icc-73028060\\\\\\\"},\\\\\\\"subject\\\\\\\":\\\\\\\"na151 Single Org activities causing Connection Pool Timeouts\\\\\\\",\\\\\\\"description\\\\\\\":\\\\\\\"na151 Single Org activities causing Connection Pool Timeouts.\\\\\\\\n\\\\\\\\nFrom Fawkes automation:\\\\\\\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\\\\\\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\\\\\\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. 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The issue is no longer ongoing, but monitoring is advised.\\\\\\\"],\\\\\\\"detectedTime\\\\\\\":[\\\\\\\"2025-03-14T16:49:10.004Z\\\\\\\",\\\\\\\"2025-03-14T16:49:00.000Z\\\\\\\"],\\\\\\\"originReference\\\\\\\":[\\\\\\\"\\\\\\\",\\\\\\\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\\\\\\\"],\\\\\\\"impactEndTime\\\\\\\":[\\\\\\\"\\\\\\\",\\\\\\\"2025-03-14T16:46:00.000Z\\\\\\\"],\\\\\\\"roles\\\\\\\":{\\\\\\\"0\\\\\\\":[null,{\\\\\\\"createdAt\\\\\\\":\\\\\\\"2025-03-14T16:49:10.004Z\\\\\\\",\\\\\\\"modifiedAt\\\\\\\":\\\\\\\"2025-03-14T16:49:10.004Z\\\\\\\",\\\\\\\"createdBy\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\\\\\\\",\\\\\\\"email\\\\\\\":\\\\\\\"fawkes@salesforce.com\\\\\\\",\\\\\\\"active\\\\\\\":true,\\\\\\\"name\\\\\\\":\\\\\\\"fawkes-platform\\\\\\\",\\\\\\\"firstName\\\\\\\":null,\\\\\\\"lastName\\\\\\\":null,\\\\\\\"profile\\\\\\\":\\\\\\\"service account\\\\\\\",\\\\\\\"gusUserId\\\\\\\":null,\\\\\\\"slackUserId\\\\\\\":null,\\\\\\\"createdBy\\\\\\\":\\\\\\\"icc@auth.qks2s\\\\\\\",\\\\\\\"modifiedBy\\\\\\\":\\\\\\\"icc@auth.qks2s\\\\\\\",\\\\\\\"createdAt\\\\\\\":\\\\\\\"2023-02-10T05:18:59.679Z\\\\\\\",\\\\\\\"modifiedAt\\\\\\\":\\\\\\\"2023-02-10T05:18:59.679Z\\\\\\\"},\\\\\\\"modifiedBy\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\\\\\\\",\\\\\\\"email\\\\\\\":\\\\\\\"fawkes@salesforce.com\\\\\\\",\\\\\\\"active\\\\\\\":true,\\\\\\\"name\\\\\\\":\\\\\\\"fawkes-platform\\\\\\\",\\\\\\\"firstName\\\\\\\":null,\\\\\\\"lastName\\\\\\\":null,\\\\\\\"profile\\\\\\\":\\\\\\\"service account\\\\\\\",\\\\\\\"gusUserId\\\\\\\":null,\\\\\\\"slackUserId\\\\\\\":null,\\\\\\\"createdBy\\\\\\\":\\\\\\\"icc@auth.qks2s\\\\\\\",\\\\\\\"modifiedBy\\\\\\\":\\\\\\\"icc@auth.qks2s\\\\\\\",\\\\\\\"createdAt\\\\\\\":\\\\\\\"2023-02-10T05:18:59.679Z\\\\\\\",\\\\\\\"modifiedAt\\\\\\\":\\\\\\\"2023-02-10T05:18:59.679Z\\\\\\\"},\\\\\\\"id\\\\\\\":\\\\\\\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\\\\\\\",\\\\\\\"name\\\\\\\":\\\\\\\"IncidentCommander\\\\\\\",\\\\\\\"displayName\\\\\\\":\\\\\\\"Incident Commander\\\\\\\",\\\\\\\"user\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\\\\\",\\\\\\\"email\\\\\\\":\\\\\\\"sitereliability@salesforce.com\\\\\\\",\\\\\\\"active\\\\\\\":true,\\\\\\\"name\\\\\\\":\\\\\\\"SiteReliability\\\\\\\",\\\\\\\"firstName\\\\\\\":null,\\\\\\\"lastName\\\\\\\":null,\\\\\\\"profile\\\\\\\":\\\\\\\"icc standard user\\\\\\\",\\\\\\\"gusUserId\\\\\\\":\\\\\\\"00590000000DrNxAAK\\\\\\\",\\\\\\\"slackUserId\\\\\\\":null,\\\\\\\"createdBy\\\\\\\":\\\\\\\"jgoble@salesforce.com\\\\\\\",\\\\\\\"modifiedBy\\\\\\\":\\\\\\\"jgoble@salesforce.com\\\\\\\",\\\\\\\"createdAt\\\\\\\":\\\\\\\"2022-11-14T22:00:55.527Z\\\\\\\",\\\\\\\"modifiedAt\\\\\\\":\\\\\\\"2022-11-14T22:00:55.527Z\\\\\\\"},\\\\\\\"externalGusId\\\\\\\":null}]}},\\\\\\\"requestId\\\\\\\":\\\\\\\"6ra7eq-nzydio-b90166-l9pwne-1741972470573\\\\\\\",\\\\\\\"client\\\\\\\":\\\\\\\"icc-ui\\\\\\\"}\\\",\\\"messageAsJson\\\":{\\\"createdAt\\\":\\\"2025-03-14T17:14:31.883Z\\\",\\\"user\\\":{\\\"id\\\":\\\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\\\",\\\"gusUserId\\\":\\\"005EE000007E8JRYA0\\\",\\\"slackUserId\\\":\\\"U03NM0MKSNQ\\\",\\\"name\\\":\\\"Nikita Aggarwal\\\",\\\"email\\\":\\\"aggarwal.n@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"a882d5d7-0a16-46fc-bde3-904575912d38\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HTTU6YH0\\\",\\\"name\\\":\\\"icc-73028060\\\"},\\\"subject\\\":\\\"na151 Single Org activities causing Connection Pool Timeouts\\\",\\\"description\\\":\\\"na151 Single Org activities causing Connection Pool Timeouts.\\\\n\\\\nFrom Fawkes automation:\\\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\\\",\\\"detectedTime\\\":\\\"2025-03-14T16:49:00.000Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Monitoring\\\",\\\"originReference\\\":\\\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\\\",\\\"impact", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.025774+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T16:40:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-14T16:46:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/fgc-yaiv-mjs\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\\\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\\\",\\\"email\\\":\\\"fawkes@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"fawkes-platform\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"service account\\\",\\\"gusUserId\\\":null,\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"icc@auth.qks2s\\\",\\\"modifiedBy\\\":\\\"icc@auth.qks2s\\\",\\\"createdAt\\\":\\\"2023-02-10T05:18:59.679Z\\\",\\\"modifiedAt\\\":\\\"2023-02-10T05:18:59.679Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\\\",\\\"email\\\":\\\"fawkes@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"fawkes-platform\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"service account\\\",\\\"gusUserId\\\":null,\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"icc@auth.qks2s\\\",\\\"modifiedBy\\\":\\\"icc@auth.qks2s\\\",\\\"createdAt\\\":\\\"2023-02-10T05:18:59.679Z\\\",\\\"modifiedAt\\\":\\\"2023-02-10T05:18:59.679Z\\\"},\\\"id\\\":\\\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"\\\",\\\"rootCause\\\":\\\"\\\",\\\"createdAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"73028060\\\",\\\"caseRecordId\\\":\\\"500EE00001TtNhEYAV\\\",\\\"servicesImpacted\\\":[],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\\\",\\\"engagedAt\\\":\\\"2025-03-14T16:49:20.593Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T16:49:27.361Z\\\",\\\"usdResources\\\":[]},\\\"changes\\\":{\\\"description\\\":[\\\"na151 Single Org activities causing Connection Pool Timeouts.\\\\n Pls refer to Feed Post for more details.\\\",\\\"na151 Single Org activities causing Connection Pool Timeouts.\\\\n\\\\nFrom Fawkes automation:\\\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. 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The issue is no longer ongoing, but monitoring is advised.\\\"],\\\"detectedTime\\\":[\\\"2025-03-14T16:49:10.004Z\\\",\\\"2025-03-14T16:49:00.000Z\\\"],\\\"originReference\\\":[\\\"\\\",\\\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\\\"],\\\"impactEndTime\\\":[\\\"\\\",\\\"2025-03-14T16:46:00.000Z\\\"],\\\"roles\\\":{\\\"0\\\":[null,{\\\"createdAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\\\",\\\"email\\\":\\\"fawkes@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"fawkes-platform\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"service account\\\",\\\"gusUserId\\\":null,\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"icc@auth.qks2s\\\",\\\"modifiedBy\\\":\\\"icc@auth.qks2s\\\",\\\"createdAt\\\":\\\"2023-02-10T05:18:59.679Z\\\",\\\"modifiedAt\\\":\\\"2023-02-10T05:18:59.679Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\\\",\\\"email\\\":\\\"fawkes@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"fawkes-platform\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"service account\\\",\\\"gusUserId\\\":null,\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"icc@auth.qks2s\\\",\\\"modifiedBy\\\":\\\"icc@auth.qks2s\\\",\\\"createdAt\\\":\\\"2023-02-10T05:18:59.679Z\\\",\\\"modifiedAt\\\":\\\"2023-02-10T05:18:59.679Z\\\"},\\\"id\\\":\\\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"externalGusId\\\":null}]}},\\\"requestId\\\":\\\"6ra7eq-nzydio-b90166-l9pwne-1741972470573\\\",\\\"client\\\":\\\"icc-ui\\\"},\\\"encoder\\\":\\\"json\\\",\\\"eventType\\\":\\\"icc-incident-updated\\\",\\\"payload\\\":{\\\"createdAt\\\":\\\"2025-03-14T17:14:31.883Z\\\",\\\"user\\\":{\\\"id\\\":\\\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\\\",\\\"gusUserId\\\":\\\"005EE000007E8JRYA0\\\",\\\"slackUserId\\\":\\\"U03NM0MKSNQ\\\",\\\"name\\\":\\\"Nikita Aggarwal\\\",\\\"email\\\":\\\"aggarwal.n@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"a882d5d7-0a16-46fc-bde3-904575912d38\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HTTU6YH0\\\",\\\"name\\\":\\\"icc-73028060\\\"},\\\"subject\\\":\\\"na151 Single Org activities causing Connection Pool Timeouts\\\",\\\"description\\\":\\\"na151 Single Org activities causing Connection Pool Timeouts.\\\\n\\\\nFrom Fawkes automation:\\\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\\\",\\\"detectedTime\\\":\\\"2025-03-14T16:49:00.000Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Monitoring\\\",\\\"originReference\\\":\\\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T16:40:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-14T16:46:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/fgc-yaiv-mjs\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\\\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\\\",\\\"email\\\":\\\"fawkes@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"fawkes-platform\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"service account\\\",\\\"gusUserId\\\":null,\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"icc@auth.qks2s\\\",\\\"modifiedBy\\\":\\\"icc@auth.qks2s\\\",\\\"createdAt\\\":\\\"2023-02-10T05:18:59.679Z\\\",\\\"modifiedAt\\\":\\\"2023-02-10T05:18:59.679Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\\\",\\\"email\\\":\\\"fawkes@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"fawkes-platform\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"service account\\\",\\\"gusUserId\\\":null,\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"icc@auth.qks2s\\\",\\\"modifiedBy\\\":\\\"icc@auth.qks2s\\\",\\\"createdAt\\\":\\\"2023-02-10T05:18:59.679Z\\\",\\\"modifiedAt\\\":\\\"2023-02-10T05:18:59.679Z\\\"},\\\"id\\\":\\\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"\\\",\\\"rootCause\\\":\\\"\\\",\\\"createdAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"73028060\\\",\\\"caseRecordId\\\":\\\"500EE00001TtNhEYAV\\\",\\\"servicesImpacted\\\":[],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\\\",\\\"engagedAt\\\":\\\"2025-03-14T16:49:20.593Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T16:49:27.361Z\\\",\\\"usdResources\\\":[]},\\\"changes\\\":{\\\"description\\\":[\\\"na151 Single Org activities causing Connection Pool Timeouts.\\\\n Pls refer to Feed Post for more details.\\\",\\\"na151 Single Org activities causing Connection Pool Timeouts.\\\\n\\\\nFrom Fawkes automation:\\\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted th", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.025774+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "e application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\\\"],\\\"detectedTime\\\":[\\\"2025-03-14T16:49:10.004Z\\\",\\\"2025-03-14T16:49:00.000Z\\\"],\\\"originReference\\\":[\\\"\\\",\\\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\\\"],\\\"impactEndTime\\\":[\\\"\\\",\\\"2025-03-14T16:46:00.000Z\\\"],\\\"roles\\\":{\\\"0\\\":[null,{\\\"createdAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\\\",\\\"email\\\":\\\"fawkes@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"fawkes-platform\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"service 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Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"externalGusId\\\":null}]}},\\\"requestId\\\":\\\"6ra7eq-nzydio-b90166-l9pwne-1741972470573\\\",\\\"client\\\":\\\"icc-ui\\\"}}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.025774+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972472025, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "handleQueueEditEvents docId found for [object Object]: bdeAAAtJy6l" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.025775+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972472025, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "routeEventJson for icc-incident-updated and docId bdeAAAtJy6l" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.025776+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972472025, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "kafkaReportConsumer.handleIncidentUpdated for id a882d5d7-0a16-46fc-bde3-904575912d38 and docId bdeAAAtJy6l" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.025776+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972472025, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "RedisService: getIncidentInfo, key: a882d5d7-0a16-46fc-bde3-904575912d38-incident-info" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.025777+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972472026, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "CacheServiceFacade.getValue key: a882d5d7-0a16-46fc-bde3-904575912d38-gus-casenumber - value: [object Promise]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:32.026087+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972476524, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:36.524812+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972476524, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:36.524883+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972476524, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:14:36.237Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"name\":\"Nikita Aggarwal\",\"email\":\"aggarwal.n@salesforce.com\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtNhEYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T17:14:36.237Z\",\"recordId\":\"500EE00001TtNhEYAV\",\"incidentId\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"caseNumber\":\"73028060\"},\"changes\":{}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:14:36.524918+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { 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The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"detectedTime\":\"2025-03-14T16:49:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:14:36.237Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"sentBySlackUserId\":\"U03NM0MKSNQ\",\"sentBy\":\"Nikita Aggarwal\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"duration\":\"6 minutes\",\"incidentCommander\":\"SiteReliability\",\"incidentCommanderSlackUserId\":\"\",\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"team\":\"Site Reliability\",\"content\":\"(From Fawkes)\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\n\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\n\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation.\",\"sentAt\":\"2025-03-14T17:16:53.500Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]},\"internalCommsId\":\"6a3e470a-a871-4229-8f56-f367ed5ea356\",\"allInternalCommsReport\":[{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"sentBySlackUserId\":\"U03NM0MKSNQ\",\"sentBy\":\"Nikita Aggarwal\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"duration\":\"6 minutes\",\"incidentCommander\":\"SiteReliability\",\"incidentCommanderSlackUserId\":\"\",\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"team\":\"Site Reliability\",\"content\":\"(From Fawkes)\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\n\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\n\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation.\",\"sentAt\":\"2025-03-14T17:16:53.500Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"vak6kn-kajx-hdhyxe-xixnxa-1741972613250\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:16:53.804312+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972613804, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:16:53.804316+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972613804, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:16:53.804366+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972613804, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:16:53.804467+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972613804, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "Received JSON event: a882d5d7-0a16-46fc-bde3-904575912d38 - icc-internal-comms-request" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:16:53.804495+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972613804, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "Event with type icc-internal-comms-request is now being processed." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:16:53.804536+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972613804, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": "CacheServiceFacade.getValue key: a882d5d7-0a16-46fc-bde3-904575912d38 - value: [object Promise]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:16:53.804715+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741972613805,\"pid\":36,\"hostname\":\"dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481\",\"name\":\"icc-reporting\",\"msg\":\"Start routing Incident to CI for docId bdeAAAtJy6l and event {\\\"headers\\\":[{\\\"icc-kafka-encoder\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[106,115,111,110]}},{\\\"icc-event-type\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[105,99,99,45,105,110,116,101,114,110,97,108,45,99,111,109,109,115,45,114,101,113,117,101,115,116]}},{\\\"timestamp\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,55,58,49,54,58,53,51,32,71,77,84]}},{\\\"event-source\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[105,99,99,45,114,101,115,116]}}],\\\"key\\\":\\\"a882d5d7-0a16-46fc-bde3-904575912d38\\\",\\\"messageAsString\\\":\\\"{\\\\\\\"createdAt\\\\\\\":\\\\\\\"2025-03-14T17:16:53.792Z\\\\\\\",\\\\\\\"user\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\\\\\\\",\\\\\\\"email\\\\\\\":\\\\\\\"aggarwal.n@salesforce.com\\\\\\\",\\\\\\\"active\\\\\\\":true,\\\\\\\"name\\\\\\\":\\\\\\\"Nikita Aggarwal\\\\\\\",\\\\\\\"firstName\\\\\\\":\\\\\\\"Nikita\\\\\\\",\\\\\\\"lastName\\\\\\\":\\\\\\\"Aggarwal\\\\\\\",\\\\\\\"profile\\\\\\\":\\\\\\\"icc standard user\\\\\\\",\\\\\\\"gusUserId\\\\\\\":\\\\\\\"005EE000007E8JRYA0\\\\\\\",\\\\\\\"slackUserId\\\\\\\":\\\\\\\"U03NM0MKSNQ\\\\\\\",\\\\\\\"createdBy\\\\\\\":\\\\\\\"aggarwal.n@salesforce.com\\\\\\\",\\\\\\\"modifiedBy\\\\\\\":\\\\\\\"aggarwal.n@salesforce.com\\\\\\\",\\\\\\\"createdAt\\\\\\\":\\\\\\\"2022-08-01T22:10:34.305Z\\\\\\\",\\\\\\\"modifiedAt\\\\\\\":\\\\\\\"2022-08-01T22:10:34.305Z\\\\\\\"},\\\\\\\"incident\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"a882d5d7-0a16-46fc-bde3-904575912d38\\\\\\\",\\\\\\\"slackChannel\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"C08HTTU6YH0\\\\\\\",\\\\\\\"name\\\\\\\":\\\\\\\"icc-73028060\\\\\\\"},\\\\\\\"subject\\\\\\\":\\\\\\\"na151 Single Org activities causing Connection Pool Timeouts\\\\\\\",\\\\\\\"description\\\\\\\":\\\\\\\"na151 Single Org activities causing Connection Pool Timeouts.\\\\\\\\n\\\\\\\\nFrom Fawkes automation:\\\\\\\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\\\\\\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\\\\\\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\\\\\\\",\\\\\\\"detectedTime\\\\\\\":\\\\\\\"2025-03-14T16:49:00.000Z\\\\\\\",\\\\\\\"severity\\\\\\\":\\\\\\\"Sev2\\\\\\\",\\\\\\\"status\\\\\\\":\\\\\\\"InProgress\\\\\\\",\\\\\\\"origin\\\\\\\":\\\\\\\"Monitoring\\\\\\\",\\\\\\\"originReference\\\\\\\":\\\\\\\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\\\\\\\",\\\\\\\"impact\\\\\\\":[\\\\\\\"CurrentlyUnderInvestigation\\\\\\\"],\\\\\\\"impactStartTime\\\\\\\":\\\\\\\"2025-03-14T16:40:00.000Z\\\\\\\",\\\\\\\"impactEndTime\\\\\\\":\\\\\\\"2025-03-14T16:46:00.000Z\\\\\\\",\\\\\\\"bridge\\\\\\\":{\\\\\\\"url\\\\\\\":\\\\\\\"https:\/\/meet.google.com\/fgc-yaiv-mjs\\\\\\\",\\\\\\\"additionalJoiningInfo\\\\\\\":\\\\\\\"Join By Phone:\\\\\\\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\\\\\\\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\\\\\\\n\\\\\\\"},\\\\\\\"roles\\\\\\\":[{\\\\\\\"createdAt\\\\\\\":\\\\\\\"2025-03-14T16:49:10.004Z\\\\\\\",\\\\\\\"modifiedAt\\\\\\\":\\\\\\\"2025-03-14T16:49:10.004Z\\\\\\\",\\\\\\\"createdBy\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\\\\\\\",\\\\\\\"email\\\\\\\":\\\\\\\"fawkes@salesforce.com\\\\\\\",\\\\\\\"active\\\\\\\":true,\\\\\\\"name\\\\\\\":\\\\\\\"fawkes-platform\\\\\\\",\\\\\\\"firstName\\\\\\\":null,\\\\\\\"lastName\\\\\\\":null,\\\\\\\"profile\\\\\\\":\\\\\\\"service account\\\\\\\",\\\\\\\"gusUserId\\\\\\\":null,\\\\\\\"slackUserId\\\\\\\":null,\\\\\\\"createdBy\\\\\\\":\\\\\\\"icc@auth.qks2s\\\\\\\",\\\\\\\"modifiedBy\\\\\\\":\\\\\\\"icc@auth.qks2s\\\\\\\",\\\\\\\"createdAt\\\\\\\":\\\\\\\"2023-02-10T05:18:59.679Z\\\\\\\",\\\\\\\"modifiedAt\\\\\\\":\\\\\\\"2023-02-10T05:18:59.679Z\\\\\\\"},\\\\\\\"modifiedBy\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\\\\\\\",\\\\\\\"email\\\\\\\":\\\\\\\"fawkes@salesforce.com\\\\\\\",\\\\\\\"active\\\\\\\":true,\\\\\\\"name\\\\\\\":\\\\\\\"fawkes-platform\\\\\\\",\\\\\\\"firstName\\\\\\\":null,\\\\\\\"lastName\\\\\\\":null,\\\\\\\"profile\\\\\\\":\\\\\\\"service account\\\\\\\",\\\\\\\"gusUserId\\\\\\\":null,\\\\\\\"slackUserId\\\\\\\":null,\\\\\\\"createdBy\\\\\\\":\\\\\\\"icc@auth.qks2s\\\\\\\",\\\\\\\"modifiedBy\\\\\\\":\\\\\\\"icc@auth.qks2s\\\\\\\",\\\\\\\"createdAt\\\\\\\":\\\\\\\"2023-02-10T05:18:59.679Z\\\\\\\",\\\\\\\"modifiedAt\\\\\\\":\\\\\\\"2023-02-10T05:18:59.679Z\\\\\\\"},\\\\\\\"id\\\\\\\":\\\\\\\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\\\\\\\",\\\\\\\"name\\\\\\\":\\\\\\\"IncidentCommander\\\\\\\",\\\\\\\"displayName\\\\\\\":\\\\\\\"Incident Commander\\\\\\\",\\\\\\\"user\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\\\\\",\\\\\\\"email\\\\\\\":\\\\\\\"sitereliability@salesforce.com\\\\\\\",\\\\\\\"active\\\\\\\":true,\\\\\\\"name\\\\\\\":\\\\\\\"SiteReliability\\\\\\\",\\\\\\\"firstName\\\\\\\":null,\\\\\\\"lastName\\\\\\\":null,\\\\\\\"profile\\\\\\\":\\\\\\\"icc standard user\\\\\\\",\\\\\\\"gusUserId\\\\\\\":\\\\\\\"00590000000DrNxAAK\\\\\\\",\\\\\\\"slackUserId\\\\\\\":null,\\\\\\\"createdBy\\\\\\\":\\\\\\\"jgoble@salesforce.com\\\\\\\",\\\\\\\"modifiedBy\\\\\\\":\\\\\\\"jgoble@salesforce.com\\\\\\\",\\\\\\\"createdAt\\\\\\\":\\\\\\\"2022-11-14T22:00:55.527Z\\\\\\\",\\\\\\\"modifiedAt\\\\\\\":\\\\\\\"2022-11-14T22:00:55.527Z\\\\\\\"},\\\\\\\"externalGusId\\\\\\\":null}],\\\\\\\"category\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"rootCause\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"createdAt\\\\\\\":\\\\\\\"2025-03-14T16:49:10.004Z\\\\\\\",\\\\\\\"scrumTeamId\\\\\\\":\\\\\\\"a0090000000vv4hAAA\\\\\\\",\\\\\\\"team\\\\\\\":\\\\\\\"Site Reliability\\\\\\\",\\\\\\\"caseNumber\\\\\\\":\\\\\\\"73028060\\\\\\\",\\\\\\\"caseRecordId\\\\\\\":\\\\\\\"500EE00001TtNhEYAV\\\\\\\",\\\\\\\"servicesImpacted\\\\\\\":[],\\\\\\\"quipDocLink\\\\\\\":\\\\\\\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\\\\\\\",\\\\\\\"engagedAt\\\\\\\":\\\\\\\"2025-03-14T16:49:20.593Z\\\\\\\",\\\\\\\"lastAttemptedForceExport\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"lastExportStatus\\\\\\\":\\\\\\\"success\\\\\\\",\\\\\\\"gusExportTimestamp\\\\\\\":\\\\\\\"2025-03-14T17:14:36.237Z\\\\\\\"},\\\\\\\"eventObj\\\\\\\":{\\\\\\\"internalComms\\\\\\\":{\\\\\\\"sequenceNumber\\\\\\\":1,\\\\\\\"severity\\\\\\\":\\\\\\\"Sev2\\\\\\\",\\\\\\\"status\\\\\\\":\\\\\\\"InProgress\\\\\\\",\\\\\\\"description\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"bridgeUrl\\\\\\\":\\\\\\\"https:\/\/meet.google.com\/fgc-yaiv-mjs\\\\\\\",\\\\\\\"sentBySlackUserId\\\\\\\":\\\\\\\"U03NM0MKSNQ\\\\\\\",\\\\\\\"sentBy\\\\\\\":\\\\\\\"Nikita Aggarwal\\\\\\\",\\\\\\\"cloud\\\\\\\":\\\\\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\\\\\",\\\\\\\"impact\\\\\\\":[\\\\\\\"CurrentlyUnderInvestigation\\\\\\\"],\\\\\\\"impactEndTime\\\\\\\":\\\\\\\"2025-03-14T16:46:00.000Z\\\\\\\",\\\\\\\"impactStartTime\\\\\\\":\\\\\\\"2025-03-14T16:40:00.000Z\\\\\\\",\\\\\\\"duration\\\\\\\":\\\\\\\"6 minutes\\\\\\\",\\\\\\\"incidentCommander\\\\\\\":\\\\\\\"SiteReliability\\\\\\\",\\\\\\\"incidentCommanderSlackUserId\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"subject\\\\\\\":\\\\\\\"na151 Single Org activities causing Connection Pool Timeouts\\\\\\\",\\\\\\\"team\\\\\\\":\\\\\\\"Site Reliability\\\\\\\",\\\\\\\"content\\\\\\\":\\\\\\\"(From Fawkes)\\\\\\\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\\\\\\\n\\\\\\\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\\\\\\\n\\\\\\\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation.\\\\\\\",\\\\\\\"sentAt\\\\\\\":\\\\\\\"2025-03-14T17:16:53.500Z\\\\\\\",\\\\\\\"swimlaneUpdates\\\\\\\":[],\\\\\\\"slackChannelIds\\\\\\\":[\\\\\\\"C05U9CBHX8D\\\\\\\",\\\\\\\"C05T2A3C319\\\\\\\"],\\\\\\\"emailAddresses\\\\\\\":[\\\\\\\"gsm@salesforce.com\\\\\\\",\\\\\\\"sitereliability@salesforce.com\\\\\\\",\\\\\\\"techcustomerescalation@salesforce.com\\\\\\\"]},\\\\\\\"internalCommsId\\\\\\\":\\\\\\\"6a3e470a-a871-4229-8f56-f367ed5ea356\\\\\\\",\\\\\\\"allInternalCommsReport\\\\\\\":[{\\\\\\\"sequenceNumber\\\\\\\":1,\\\\\\\"severity\\\\\\\":\\\\\\\"Sev2\\\\\\\",\\\\\\\"status\\\\\\\":\\\\\\\"InProgress\\\\\\\",\\\\\\\"description\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"bridgeUrl\\\\\\\":\\\\\\\"https:\/\/meet.google.com\/fgc-yaiv-mjs\\\\\\\",\\\\\\\"sentBySlackUserId\\\\\\\":\\\\\\\"U03NM0MKSNQ\\\\\\\",\\\\\\\"sentBy\\\\\\\":\\\\\\\"Nikita Aggarwal\\\\\\\",\\\\\\\"cloud\\\\\\\":\\\\\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\\\\\",\\\\\\\"impact\\\\\\\":[\\\\\\\"CurrentlyUnderInvestigation\\\\\\\"],\\\\\\\"impactEndTime\\\\\\\":\\\\\\\"2025-03-14T16:46:00.000Z\\\\\\\",\\\\\\\"impactStartTime\\\\\\\":\\\\\\\"2025-03-14T16:40:00.000Z\\\\\\\",\\\\\\\"duration\\\\\\\":\\\\\\\"6 minutes\\\\\\\",\\\\\\\"incidentCommander\\\\\\\":\\\\\\\"SiteReliability\\\\\\\",\\\\\\\"incidentCommanderSlackUserId\\\\\\\":\\\\\\\"\\\\\\\",\\\\\\\"subject\\\\\\\":\\\\\\\"na151 Single Org activities causing Connection Pool Timeouts\\\\\\\",\\\\\\\"team\\\\\\\":\\\\\\\"Site Reliability\\\\\\\",\\\\\\\"content\\\\\\\":\\\\\\\"(From Fawkes)\\\\\\\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\\\\\\\n\\\\\\\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\\\\\\\n\\\\\\\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation.\\\\\\\",\\\\\\\"sentAt\\\\\\\":\\\\\\\"2025-03-14T17:16:53.500Z\\\\\\\",\\\\\\\"swimlaneUpdates\\\\\\\":[]}]},\\\\\\\"requestId\\\\\\\":\\\\\\\"vak6kn-kajx-hdhyxe-xixnxa-1741972613250\\\\\\\",\\\\\\\"client\\\\\\\":\\\\\\\"icc-ui\\\\\\\"}\\\",\\\"messageAsJson\\\":{\\\"createdAt\\\":\\\"2025-03-14T17:16:53.792Z\\\",\\\"user\\\":{\\\"id\\\":\\\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\\\",\\\"email\\\":\\\"aggarwal.n@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Nikita Aggarwal\\\",\\\"firstName\\\":\\\"Nikita\\\",\\\"lastName\\\":\\\"Aggarwal\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000007E8JRYA0\\\",\\\"slackUserId\\\":\\\"U03NM0MKSNQ\\\",\\\"createdBy\\\":\\\"aggarwal.n@salesforce.com\\\",\\\"modifiedBy\\\":\\\"aggarwal.n@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-08-01T22:10:34.305Z\\\",\\\"modifiedAt\\\":\\\"2022-08-01T22:10:34.305Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"a882d5d7-0a16-46fc-bde3-904575912d38\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HTTU6YH0\\\",\\\"name\\\":\\\"icc-73028060\\\"},\\\"subject\\\":\\\"na151 Single Org activities causing Connection Pool Timeouts\\\",\\\"description\\\":\\\"na151 Single Org activities causing Connection Pool Timeouts.\\\\n\\\\nFrom Fawkes automation:\\", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:16:53.805284+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\\\",\\\"detectedTime\\\":\\\"2025-03-14T16:49:00.000Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Monitoring\\\",\\\"originReference\\\":\\\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T16:40:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-14T16:46:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/fgc-yaiv-mjs\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\\\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\\\",\\\"email\\\":\\\"fawkes@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"fawkes-platform\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"service account\\\",\\\"gusUserId\\\":null,\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"icc@auth.qks2s\\\",\\\"modifiedBy\\\":\\\"icc@auth.qks2s\\\",\\\"createdAt\\\":\\\"2023-02-10T05:18:59.679Z\\\",\\\"modifiedAt\\\":\\\"2023-02-10T05:18:59.679Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\\\",\\\"email\\\":\\\"fawkes@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"fawkes-platform\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"service account\\\",\\\"gusUserId\\\":null,\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"icc@auth.qks2s\\\",\\\"modifiedBy\\\":\\\"icc@auth.qks2s\\\",\\\"createdAt\\\":\\\"2023-02-10T05:18:59.679Z\\\",\\\"modifiedAt\\\":\\\"2023-02-10T05:18:59.679Z\\\"},\\\"id\\\":\\\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"\\\",\\\"rootCause\\\":\\\"\\\",\\\"createdAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"73028060\\\",\\\"caseRecordId\\\":\\\"500EE00001TtNhEYAV\\\",\\\"servicesImpacted\\\":[],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\\\",\\\"engagedAt\\\":\\\"2025-03-14T16:49:20.593Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T17:14:36.237Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/fgc-yaiv-mjs\\\",\\\"sentBySlackUserId\\\":\\\"U03NM0MKSNQ\\\",\\\"sentBy\\\":\\\"Nikita Aggarwal\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"2025-03-14T16:46:00.000Z\\\",\\\"impactStartTime\\\":\\\"2025-03-14T16:40:00.000Z\\\",\\\"duration\\\":\\\"6 minutes\\\",\\\"incidentCommander\\\":\\\"SiteReliability\\\",\\\"incidentCommanderSlackUserId\\\":\\\"\\\",\\\"subject\\\":\\\"na151 Single Org activities causing Connection Pool Timeouts\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"(From Fawkes)\\\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\\\n\\\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\\\n\\\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation.\\\",\\\"sentAt\\\":\\\"2025-03-14T17:16:53.500Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C05U9CBHX8D\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"gsm@salesforce.com\\\",\\\"sitereliability@salesforce.com\\\",\\\"techcustomerescalation@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"6a3e470a-a871-4229-8f56-f367ed5ea356\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/fgc-yaiv-mjs\\\",\\\"sentBySlackUserId\\\":\\\"U03NM0MKSNQ\\\",\\\"sentBy\\\":\\\"Nikita Aggarwal\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"2025-03-14T16:46:00.000Z\\\",\\\"impactStartTime\\\":\\\"2025-03-14T16:40:00.000Z\\\",\\\"duration\\\":\\\"6 minutes\\\",\\\"incidentCommander\\\":\\\"SiteReliability\\\",\\\"incidentCommanderSlackUserId\\\":\\\"\\\",\\\"subject\\\":\\\"na151 Single Org activities causing Connection Pool Timeouts\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"(From Fawkes)\\\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\\\n\\\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\\\n\\\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation.\\\",\\\"sentAt\\\":\\\"2025-03-14T17:16:53.500Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"vak6kn-kajx-hdhyxe-xixnxa-1741972613250\\\",\\\"client\\\":\\\"icc-ui\\\"},\\\"encoder\\\":\\\"json\\\",\\\"eventType\\\":\\\"icc-internal-comms-request\\\",\\\"payload\\\":{\\\"createdAt\\\":\\\"2025-03-14T17:16:53.792Z\\\",\\\"user\\\":{\\\"id\\\":\\\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\\\",\\\"email\\\":\\\"aggarwal.n@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Nikita Aggarwal\\\",\\\"firstName\\\":\\\"Nikita\\\",\\\"lastName\\\":\\\"Aggarwal\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000007E8JRYA0\\\",\\\"slackUserId\\\":\\\"U03NM0MKSNQ\\\",\\\"createdBy\\\":\\\"aggarwal.n@salesforce.com\\\",\\\"modifiedBy\\\":\\\"aggarwal.n@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-08-01T22:10:34.305Z\\\",\\\"modifiedAt\\\":\\\"2022-08-01T22:10:34.305Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"a882d5d7-0a16-46fc-bde3-904575912d38\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HTTU6YH0\\\",\\\"name\\\":\\\"icc-73028060\\\"},\\\"subject\\\":\\\"na151 Single Org activities causing Connection Pool Timeouts\\\",\\\"description\\\":\\\"na151 Single Org activities causing Connection Pool Timeouts.\\\\n\\\\nFrom Fawkes automation:\\\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\\\",\\\"detectedTime\\\":\\\"2025-03-14T16:49:00.000Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Monitoring\\\",\\\"originReference\\\":\\\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T16:40:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-14T16:46:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/fgc-yaiv-mjs\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\\\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\\\",\\\"email\\\":\\\"fawkes@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"fawkes-platform\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"service account\\\",\\\"gusUserId\\\":null,\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"icc@auth.qks2s\\\",\\\"modifiedBy\\\":\\\"icc@auth.qks2s\\\",\\\"createdAt\\\":\\\"2023-02-10T05:18:59.679Z\\\",\\\"modifiedAt\\\":\\\"2023-02-10T05:18:59.679Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\\\",\\\"email\\\":\\\"fawkes@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"fawkes-platform\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"service account\\\",\\\"gusUserId\\\":null,\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"icc@auth.qks2s\\\",\\\"modifiedBy\\\":\\\"icc@auth.qks2s\\\",\\\"createdAt\\\":\\\"2023-02-10T05:18:59.679Z\\\",\\\"modifiedAt\\\":\\\"2023-02-10T05:18:59.679Z\\\"},\\\"id\\\":\\\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteRelia", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:16:53.805284+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "bility\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"\\\",\\\"rootCause\\\":\\\"\\\",\\\"createdAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"73028060\\\",\\\"caseRecordId\\\":\\\"500EE00001TtNhEYAV\\\",\\\"servicesImpacted\\\":[],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\\\",\\\"engagedAt\\\":\\\"2025-03-14T16:49:20.593Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T17:14:36.237Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/fgc-yaiv-mjs\\\",\\\"sentBySlackUserId\\\":\\\"U03NM0MKSNQ\\\",\\\"sentBy\\\":\\\"Nikita Aggarwal\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"2025-03-14T16:46:00.000Z\\\",\\\"impactStartTime\\\":\\\"2025-03-14T16:40:00.000Z\\\",\\\"duration\\\":\\\"6 minutes\\\",\\\"incidentCommander\\\":\\\"SiteReliability\\\",\\\"incidentCommanderSlackUserId\\\":\\\"\\\",\\\"subject\\\":\\\"na151 Single Org activities causing Connection Pool Timeouts\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"(From Fawkes)\\\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\\\n\\\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\\\n\\\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation.\\\",\\\"sentAt\\\":\\\"2025-03-14T17:16:53.500Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C05U9CBHX8D\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"gsm@salesforce.com\\\",\\\"sitereliability@salesforce.com\\\",\\\"techcustomerescalation@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"6a3e470a-a871-4229-8f56-f367ed5ea356\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/fgc-yaiv-mjs\\\",\\\"sentBySlackUserId\\\":\\\"U03NM0MKSNQ\\\",\\\"sentBy\\\":\\\"Nikita Aggarwal\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"2025-03-14T16:46:00.000Z\\\",\\\"impactStartTime\\\":\\\"2025-03-14T16:40:00.000Z\\\",\\\"duration\\\":\\\"6 minutes\\\",\\\"incidentCommander\\\":\\\"SiteReliability\\\",\\\"incidentCommanderSlackUserId\\\":\\\"\\\",\\\"subject\\\":\\\"na151 Single Org activities causing Connection Pool Timeouts\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"(From Fawkes)\\\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\\\n\\\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\\\n\\\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation.\\\",\\\"sentAt\\\":\\\"2025-03-14T17:16:53.500Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"vak6kn-kajx-hdhyxe-xixnxa-1741972613250\\\",\\\"client\\\":\\\"icc-ui\\\"}}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:16:53.805284+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972613805, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-reporting", "msg": 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"sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:17:03.357478+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972623357, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:17:03.357523+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972799807, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T17:19:59.807376+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972799807, "pid": 36, "hostname": "dyno-c1f3422a-8ff4-4f5b-b34f-0869c45c4481", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:19:59.799Z\",\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. 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1741978510664, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:10.664164+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978510664, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:10.664288+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741978510664, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n at KafkaConsumer. (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n at KafkaConsumer.emit (node:events:519:28)\n at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:10.664495+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978510687, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:10.687398+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978510687, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:10.687583+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978510687, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:55:10.612Z\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0U50AK\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000PbkGn2AJ\"}],\"cis\":[{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:10.687645+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978510687, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "[Metrics.publishMetric] - 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(\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n at KafkaConsumer.emit (node:events:519:28)\n at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T18:55:10.688155+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978511892, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Roles for incident: 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"level": 50, "time": 1741979082328, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n at KafkaConsumer. 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(\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n at KafkaConsumer.emit (node:events:519:28)\n at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:22:17.592125+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980137774, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "RedisService: saveIncidentInfo, 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Experience not found\",\"immediateResolution\":\"Immediate Resolution not found\",\"aarQuestions\":\"Aar Questions not found\",\"closingComments\":\"Closing comments not found\",\"closedBy\":\"Closed By not found\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:22:17.774851+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741980137775, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event e66ebf71-d897-46c9-9d4f-523542f17825 - icc-incident-resolved correctly routed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:22:17.775966+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980310872, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T19:25:10.872423+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": 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}, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984118408, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T20:28:38.408191+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984118408, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T20:28:38.408283+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741984118408, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n at KafkaConsumer. (\/app\/build\/kafka\/kafka.report.consumer.js:43:109)\n at KafkaConsumer.emit (node:events:519:28)\n at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T20:28:38.408491+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984118536, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received kafka message with key: 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"service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094181, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.181868+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", 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}} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987094181, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.181871+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094180, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received kafka message with key: 42054333-1caf-49ea-818e-a6e44100cf29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.181872+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094181, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received JSON event: 42054333-1caf-49ea-818e-a6e44100cf29 - icc-incident-updated" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.181872+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987094181, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Event with type icc-incident-updated is now being processed." }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.181873+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094181, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "CacheServiceFacade.getValue key: 42054333-1caf-49ea-818e-a6e44100cf29 - value: [object Promise]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.181873+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741987094182,\"pid\":33,\"hostname\":\"dyno-f683f118-2fcf-4ef4-a468-745e33335829\",\"name\":\"icc-reporting\",\"msg\":\"Start routing Incident to CI for docId MJOAAADz3dx and event {\\\"headers\\\":[{\\\"icc-kafka-encoder\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[106,115,111,110]}},{\\\"icc-event-type\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[105,99,99,45,105,110,99,105,100,101,110,116,45,117,112,100,97,116,101,100]}},{\\\"timestamp\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,50,49,58,49,56,58,49,52,32,71,77,84]}},{\\\"event-source\\\":{\\\"type\\\":\\\"Buffer\\\",\\\"data\\\":[105,99,99,45,114,101,115,116]}}],\\\"key\\\":\\\"42054333-1caf-49ea-818e-a6e44100cf29\\\",\\\"messageAsString\\\":\\\"{\\\\\\\"createdAt\\\\\\\":\\\\\\\"2025-03-14T21:18:14.029Z\\\\\\\",\\\\\\\"user\\\\\\\":{\\\\\\\"id\\\\\\\":\\\\\\\"8f1cf004-03bc-4ca6-b373-4bdd1b25d34a\\\\\\\",\\\\\\\"gusUserId\\\\\\\":\\\\\\\"005EE000003Euv3YAC\\\\\\\",\\\\\\\"slackUserId\\\\\\\":\\\\\\\"U02TV6Y55LJ\\\\\\\",\\\\\\\"name\\\\\\\":\\\\\\\"Pramod 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Due to this, our service is not able to authorise calls made to us using the certs provided.\\\\\\\\nLog link: http:\/\/sfdc.co\/bMKuNf\\\\\\\\nThis logs shows the difference between previous log message and new log message.\\\\\\\\nValidation in the code link: https:\/\/git.soma.salesforce.com\/services\/sfdc-bazel\/blob\/main\/projects\/services\/ast\/astciservice\/src\/main\/java\/com\/salesforce\/ast\/cert\/MTLSIdentityExtractor.java#L36\\\\\\\",\\\\\\\"detectedTime\\\\\\\":\\\\\\\"2025-03-14T18:45:55.304Z\\\\\\\",\\\\\\\"severity\\\\\\\":\\\\\\\"Sev1\\\\\\\",\\\\\\\"status\\\\\\\":\\\\\\\"InProgress\\\\\\\",\\\\\\\"origin\\\\\\\":\\\\\\\"Customer - 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094182, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "CacheServiceFacade.getValue key: 42054333-1caf-49ea-818e-a6e44100cf29-gus-casenumber - value: [object Promise]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.227552+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094227, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-reporting", "msg": "Received kafka message with key: 42054333-1caf-49ea-818e-a6e44100cf29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.227555+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987094227, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-reporting'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": 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Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http:\/\/sfdc.co\/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https:\/\/git.soma.salesforce.com\/services\/sfdc-bazel\/blob\/main\/projects\/services\/ast\/astciservice\/src\/main\/java\/com\/salesforce\/ast\/cert\/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:55.304Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CT6U3FZ17\/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:55.304Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/yhy-pdqj-ush\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-323-538-2198, pin: 899196577; \\nFind numbers in more regions on https:\/\/tel.meet\/yhy-pdqj-ush?pin=9627594296136, pin: 9627594296136\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"modifiedAt\":\"2025-03-14T18:45:55.304Z\",\"createdBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"modifiedBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"id\":\"ef8bd76c-d63d-456d-badc-8345e196f127\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"scrumTeamId\":\"a00EE00000c325vYAA\",\"team\":\"AST-Transformers\",\"caseNumber\":\"73030748\",\"caseRecordId\":\"500EE00001TteJyYAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/OZghAaVzkWko\",\"engagedAt\":\"2025-03-14T21:18:13.836Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:46:02.431Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"0qx5i-arq1po-mvvhqnb-ox8yyc-1741987093681\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.228011+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094227, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "[Metrics.publishMetric] - 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Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http:\/\/sfdc.co\/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https:\/\/git.soma.salesforce.com\/services\/sfdc-bazel\/blob\/main\/projects\/services\/ast\/astciservice\/src\/main\/java\/com\/salesforce\/ast\/cert\/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:55.304Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CT6U3FZ17\/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:55.304Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/yhy-pdqj-ush\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-323-538-2198, pin: 899196577; \\nFind numbers in more regions on https:\/\/tel.meet\/yhy-pdqj-ush?pin=9627594296136, pin: 9627594296136\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"modifiedAt\":\"2025-03-14T18:45:55.304Z\",\"createdBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"modifiedBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"id\":\"ef8bd76c-d63d-456d-badc-8345e196f127\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"scrumTeamId\":\"a00EE00000c325vYAA\",\"team\":\"AST-Transformers\",\"caseNumber\":\"73030748\",\"caseRecordId\":\"500EE00001TteJyYAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/OZghAaVzkWko\",\"engagedAt\":\"2025-03-14T21:18:13.836Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:46:02.431Z\"},\"eventObj\":[],\"requestId\":\"0qx5i-arq1po-mvvhqnb-ox8yyc-1741987093681\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "f995e76c-45ce-47ba-9e5e-2aa8f396323b", "agent_timestamp": "2025-03-14T21:18:14.252636+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-reporting-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094252, "pid": 33, "hostname": "dyno-f683f118-2fcf-4ef4-a468-745e33335829", "name": "icc-common", "msg": "[Metrics.publishMetric] - 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