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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933260790, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Received JSON event: {\"createdAt\":\"2025-03-14T06:21:00.778Z\",\"user\":{\"id\":\"450e2adb-d1a1-4c12-8d91-b0146f01d230\",\"email\":\"vivekraja.rajendran@salesforce.com\",\"active\":true,\"name\":\"Vivekraja Rajendran\",\"firstName\":\"Vivekraja\",\"lastName\":\"Rajendran\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000hqf0IAA\",\"slackUserId\":\"WAYCCR9EJ\",\"createdBy\":\"vivekraja.rajendran@salesforce.com\",\"modifiedBy\":\"vivekraja.rajendran@salesforce.com\",\"createdAt\":\"2022-06-07T05:45:40.981Z\",\"modifiedAt\":\"2022-06-07T05:45:40.981Z\"},\"incident\":{\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"slackChannel\":{\"id\":\"C08HNP3QFQV\",\"name\":\"icc-73013389\"},\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"description\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\",\"detectedTime\":\"2025-03-14T06:04:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1QZGIHKPMKIR3\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T06:07:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/sty-wbts-gud\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-520-815-1116, pin: 489942395; \\nFind numbers in more regions on https:\/\/tel.meet\/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T06:07:10.545Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73013389\",\"caseRecordId\":\"500EE00001TrlEAYAZ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/rTPjASvaSknc\",\"engagedAt\":\"2025-03-14T06:07:26.667Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T06:20:33.133Z\"},\"eventObj\":{\"ok\":true,\"id\":\"29db967f-5352-4133-8a8e-e0ea79420462\",\"serviceId\":\"POTKQ6M\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Sherlock_APT Degradation Alert for usa790\\nSeverity: Sev1\\nSlack Channel: #icc-73013389\\nBridge URL: https:\/\/meet.google.com\/sty-wbts-gud\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-520-815-1116, pin: 489942395; \\nFind numbers in more regions on https:\/\/tel.meet\/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\n\\nAdditional Details: \",\"incidentSubject\":\"Sherlock_APT Degradation Alert for usa790\",\"incidentDescription\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\"},\"requestId\":\"91a9aeda-cda8-7c3e-80b7-2207c88d585e\",\"client\":\"icc-slack-app\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T06:21:00.790789+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741933277457, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Connected to Redis" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T06:21:17.457771+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933689440, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T06:28:09.424Z\",\"user\":{\"id\":\"450e2adb-d1a1-4c12-8d91-b0146f01d230\",\"email\":\"vivekraja.rajendran@salesforce.com\",\"active\":true,\"name\":\"Vivekraja Rajendran\",\"firstName\":\"Vivekraja\",\"lastName\":\"Rajendran\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000hqf0IAA\",\"slackUserId\":\"WAYCCR9EJ\",\"createdBy\":\"vivekraja.rajendran@salesforce.com\",\"modifiedBy\":\"vivekraja.rajendran@salesforce.com\",\"createdAt\":\"2022-06-07T05:45:40.981Z\",\"modifiedAt\":\"2022-06-07T05:45:40.981Z\"},\"incident\":{\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"slackChannel\":{\"id\":\"C08HNP3QFQV\",\"name\":\"icc-73013389\"},\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"description\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\",\"detectedTime\":\"2025-03-14T06:04:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1QZGIHKPMKIR3\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T06:07:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/sty-wbts-gud\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-520-815-1116, pin: 489942395; \\nFind numbers in more regions on https:\/\/tel.meet\/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T06:07:10.545Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73013389\",\"caseRecordId\":\"500EE00001TrlEAYAZ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/rTPjASvaSknc\",\"engagedAt\":\"2025-03-14T06:07:26.667Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T06:26:40.002Z\"},\"eventObj\":{\"ok\":true,\"id\":\"f54f0e2e-6ac5-49b9-9e5e-ed5d9a46413e\",\"serviceId\":\"PTTI6WN\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Sherlock_APT Degradation Alert for usa790\\nSeverity: Sev1\\nSlack Channel: #icc-73013389\\nBridge URL: https:\/\/meet.google.com\/sty-wbts-gud\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-520-815-1116, pin: 489942395; \\nFind numbers in more regions on https:\/\/tel.meet\/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\n\\nAdditional Details: \",\"incidentSubject\":\"Sherlock_APT Degradation Alert for usa790\",\"incidentDescription\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\"},\"requestId\":\"a373f6f0-cb52-771e-9db1-f89f0230a2fa\",\"client\":\"icc-slack-app\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T06:28:09.440619+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741935673352, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T07:01:13.352706+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936033352, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2919063552,\"uptime\":1755762.66,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23432890,\"nice\":13940,\"sys\":3411500,\"idle\":1722605680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23332460,\"nice\":13830,\"sys\":3424400,\"idle\":1722829520,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6098,\"sum\":59597}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T07:07:13.352632+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936033352, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T07:07:13.352834+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936448197, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T07:14:08.197878+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936448198, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='undefined'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T07:14:08.198501+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741936448198,\"pid\":32,\"hostname\":\"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad\",\"name\":\"icc-common\",\"msg\":\"Kafka Consumer is returning ProcessedKafkaEvent {\\\"createdAt\\\":\\\"2025-03-14T07:14:07.784Z\\\",\\\"user\\\":{\\\"id\\\":\\\"a752944f-31f3-4920-ab36-f33fc25320f0\\\",\\\"email\\\":\\\"mervyn.das@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Mervyn Das\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002UfW1YAK\\\",\\\"slackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2022-10-16T22:01:05.071Z\\\",\\\"modifiedAt\\\":\\\"2022-10-16T22:01:05.071Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"a05b892f-42af-451f-81f4-65c23e87e2a6\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HNP3QFQV\\\",\\\"name\\\":\\\"icc-73013389\\\"},\\\"subject\\\":\\\"Sherlock_APT Degradation Alert for usa790\\\",\\\"description\\\":\\\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\\\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\\\n\\\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\\\",\\\"detectedTime\\\":\\\"2025-03-14T06:04:00.000Z\\\",\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"Resolved\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1QZGIHKPMKIR3\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T05:47:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-14T06:30:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/sty-wbts-gud\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-520-815-1116, pin: 489942395; \\\\nFind numbers in more regions on https:\/\/tel.meet\/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T06:07:10.545Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T06:26:35.485Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"a752944f-31f3-4920-ab36-f33fc25320f0\\\",\\\"email\\\":\\\"mervyn.das@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Mervyn Das\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002UfW1YAK\\\",\\\"slackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2022-10-16T22:01:05.071Z\\\",\\\"modifiedAt\\\":\\\"2022-10-16T22:01:05.071Z\\\"},\\\"id\\\":\\\"2f55bcb2-e3c1-462a-9662-46b35d022255\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"ff7013ac-ffc0-4ddd-adda-fa31e689aa28\\\",\\\"email\\\":\\\"skadur@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Sushan Kadur\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard 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user\\\",\\\"gusUserId\\\":\\\"005EE000002UfW1YAK\\\",\\\"slackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2022-10-16T22:01:05.071Z\\\",\\\"modifiedAt\\\":\\\"2022-10-16T22:01:05.071Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"a752944f-31f3-4920-ab36-f33fc25320f0\\\",\\\"email\\\":\\\"mervyn.das@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Mervyn Das\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002UfW1YAK\\\",\\\"slackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2022-10-16T22:01:05.071Z\\\",\\\"modifiedAt\\\":\\\"2022-10-16T22:01:05.071Z\\\"},\\\"id\\\":\\\"4348d76a-3b4f-4336-96c4-e9d954e73a94\\\",\\\"name\\\":\\\"IncidentCommunicationsOfficer\\\",\\\"displayName\\\":\\\"Incident Communications Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"a752944f-31f3-4920-ab36-f33fc25320f0\\\",\\\"email\\\":\\\"mervyn.das@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Mervyn Das\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002UfW1YAK\\\",\\\"slackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2022-10-16T22:01:05.071Z\\\",\\\"modifiedAt\\\":\\\"2022-10-16T22:01:05.071Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"Application\\\",\\\"rootCause\\\":\\\"DB Tier\\\",\\\"createdAt\\\":\\\"2025-03-14T06:07:10.545Z\\\",\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"73013389\\\",\\\"caseRecordId\\\":\\\"500EE00001TrlEAYAZ\\\",\\\"servicesImpacted\\\":[\\\"Core Live on Falcon\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/rTPjASvaSknc\\\",\\\"engagedAt\\\":\\\"2025-03-14T06:07:26.667Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T07:09:32.122Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"Resolved\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/sty-wbts-gud\\\",\\\"sentBySlackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"sentBy\\\":\\\"Mervyn Das\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"2025-03-14T06:30:00.000Z\\\",\\\"impactStartTime\\\":\\\"2025-03-14T05:47:00.000Z\\\",\\\"duration\\\":\\\"43 minutes\\\",\\\"incidentCommander\\\":\\\"Sushan Kadur\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02PV4P0HQT\\\",\\\"subject\\\":\\\"Sherlock_APT Degradation Alert for usa790\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Starting 05:47 UTC, high APT was observed due to concurrent requests from the customer (there’s only one customer on this cell) on USA790. This is resulting in increase in DB total time contributed by wait_sql_lock. By 06:30 UTC, all the requests cleared and APT went down to normal level. This a repeat issue and CIC Sev1 team was engaged on the bridge to take it up with the customer success manager, as it is self inflicted by the customer and there's no action from Salesforce end other than to implement manual throttle. \\\\n\\\\nStart time: 05:47 UTC\\\\nOOI (Out of Impact): 06:30 UTC\\\\nCustomer Cases: None (only outbound case from Salesforce)\\\\nTrust: https:\/\/status.salesforce.com\/incidents\/10013895\\\",\\\"sentAt\\\":\\\"2025-03-14T07:14:07.417Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C05U9CBHX8D\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"sitereliability@salesforce.com\\\",\\\"techcustomerescalation@salesforce.com\\\",\\\"gsm@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"35800155-1f6b-428c-969c-ed4ec99f0555\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"Resolved\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/sty-wbts-gud\\\",\\\"sentBySlackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"sentBy\\\":\\\"Mervyn Das\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"2025-03-14T06:30:00.000Z\\\",\\\"impactStartTime\\\":\\\"2025-03-14T05:47:00.000Z\\\",\\\"duration\\\":\\\"43 minutes\\\",\\\"incidentCommander\\\":\\\"Sushan Kadur\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02PV4P0HQT\\\",\\\"subject\\\":\\\"Sherlock_APT Degradation Alert for usa790\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Starting 05:47 UTC, high APT was observed due to concurrent requests from the customer (there’s only one customer on this cell) on USA790. This is resulting in increase in DB total time contributed by wait_sql_lock. By 06:30 UTC, all the requests cleared and APT went down to normal level. This a repeat issue and CIC Sev1 team was engaged on the bridge to take it up with the customer success manager, as it is self inflicted by the customer and there's no action from Salesforce end other than to implement manual throttle. \\\\n\\\\nStart time: 05:47 UTC\\\\nOOI (Out of Impact): 06:30 UTC\\\\nCustomer Cases: None (only outbound case from Salesforce)\\\\nTrust: https:\/\/status.salesforce.com\/incidents\/10013895\\\",\\\"sentAt\\\":\\\"2025-03-14T07:14:07.417Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/sty-wbts-gud\\\",\\\"sentBySlackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"sentBy\\\":\\\"Mervyn Das\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T06:07:00.000Z\\\",\\\"duration\\\":\\\"26 minutes\\\",\\\"incidentCommander\\\":\\\"Sushan Kadur\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02PV4P0HQT\\\",\\\"subject\\\":\\\"Sherlock_APT Degradation Alert for usa790\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Starting 05:47 UTC, high APT observed due to concurrent requests from the customer (there’s only one customer on this cell) on USA790. This a repeat issue and support is being engaged to do a customer reach. Manual CSP throttle is being looked at to relieve the high APT observed, CSP team is being engaged.\\\",\\\"sentAt\\\":\\\"2025-03-14T06:33:24.769Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/sty-wbts-gud\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T06:07:00.000Z\\\",\\\"duration\\\":\\\"16 minutes\\\",\\\"incidentCommander\\\":\\\"Vivekraja Rajendran\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAYCCR9EJ\\\",\\\"subject\\\":\\\"Sherlock_AP", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T07:14:08.198663+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "T Degradation Alert for usa790\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Team - Site Reliability\\\\nCase - 73013389\\\\nSeverity - Sev1\\\\nVoice Bridge - https:\/\/meet.google.com\/sty-wbts-gud\\\\nSlack Channel - icc-73013389\\\\n\\\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\\\",\\\"sentAt\\\":\\\"2025-03-14T06:23:27.020Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/sty-wbts-gud\\\",\\\"sentBySlackUserId\\\":\\\"WAXFK7KDY\\\",\\\"sentBy\\\":\\\"Clifford Ng\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T05:47:00.000Z\\\",\\\"duration\\\":\\\"26 minutes\\\",\\\"incidentCommander\\\":\\\"Vivekraja Rajendran\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAYCCR9EJ\\\",\\\"subject\\\":\\\"Sherlock_APT Degradation Alert for usa790\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"APT spike on usa790 (single tenant cell).\\\",\\\"actions\\\":\\\"CDSE has been paged.\\\"},\\\"sentAt\\\":\\\"2025-03-14T06:12:31.816Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"xh3pyr-isrb6-an3h2-p46sz2-1741936446624\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T07:14:08.198663+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936448198, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T07:14:08.198664+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936448199, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T07:14:08.200390+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936448199, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T07:14:08.200392+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741936448199,\"pid\":32,\"hostname\":\"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad\",\"name\":\"icc-slack\",\"msg\":\"Received JSON event: {\\\"createdAt\\\":\\\"2025-03-14T07:14:07.784Z\\\",\\\"user\\\":{\\\"id\\\":\\\"a752944f-31f3-4920-ab36-f33fc25320f0\\\",\\\"email\\\":\\\"mervyn.das@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Mervyn Das\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002UfW1YAK\\\",\\\"slackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2022-10-16T22:01:05.071Z\\\",\\\"modifiedAt\\\":\\\"2022-10-16T22:01:05.071Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"a05b892f-42af-451f-81f4-65c23e87e2a6\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HNP3QFQV\\\",\\\"name\\\":\\\"icc-73013389\\\"},\\\"subject\\\":\\\"Sherlock_APT Degradation Alert for usa790\\\",\\\"description\\\":\\\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\\\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\\\n\\\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\\\",\\\"detectedTime\\\":\\\"2025-03-14T06:04:00.000Z\\\",\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"Resolved\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1QZGIHKPMKIR3\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T05:47:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-14T06:30:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/sty-wbts-gud\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-520-815-1116, pin: 489942395; \\\\nFind numbers in more regions on https:\/\/tel.meet\/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T06:07:10.545Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T06:26:35.485Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"a752944f-31f3-4920-ab36-f33fc25320f0\\\",\\\"email\\\":\\\"mervyn.das@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Mervyn Das\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard 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user\\\",\\\"gusUserId\\\":\\\"005EE000002UfW1YAK\\\",\\\"slackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2022-10-16T22:01:05.071Z\\\",\\\"modifiedAt\\\":\\\"2022-10-16T22:01:05.071Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"a752944f-31f3-4920-ab36-f33fc25320f0\\\",\\\"email\\\":\\\"mervyn.das@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Mervyn Das\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002UfW1YAK\\\",\\\"slackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2022-10-16T22:01:05.071Z\\\",\\\"modifiedAt\\\":\\\"2022-10-16T22:01:05.071Z\\\"},\\\"id\\\":\\\"4348d76a-3b4f-4336-96c4-e9d954e73a94\\\",\\\"name\\\":\\\"IncidentCommunicationsOfficer\\\",\\\"displayName\\\":\\\"Incident Communications Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"a752944f-31f3-4920-ab36-f33fc25320f0\\\",\\\"email\\\":\\\"mervyn.das@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Mervyn Das\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002UfW1YAK\\\",\\\"slackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2022-10-16T22:01:05.071Z\\\",\\\"modifiedAt\\\":\\\"2022-10-16T22:01:05.071Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"Application\\\",\\\"rootCause\\\":\\\"DB Tier\\\",\\\"createdAt\\\":\\\"2025-03-14T06:07:10.545Z\\\",\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"73013389\\\",\\\"caseRecordId\\\":\\\"500EE00001TrlEAYAZ\\\",\\\"servicesImpacted\\\":[\\\"Core Live on Falcon\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/rTPjASvaSknc\\\",\\\"engagedAt\\\":\\\"2025-03-14T06:07:26.667Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T07:09:32.122Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"Resolved\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/sty-wbts-gud\\\",\\\"sentBySlackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"sentBy\\\":\\\"Mervyn Das\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"2025-03-14T06:30:00.000Z\\\",\\\"impactStartTime\\\":\\\"2025-03-14T05:47:00.000Z\\\",\\\"duration\\\":\\\"43 minutes\\\",\\\"incidentCommander\\\":\\\"Sushan Kadur\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02PV4P0HQT\\\",\\\"subject\\\":\\\"Sherlock_APT Degradation Alert for usa790\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Starting 05:47 UTC, high APT was observed due to concurrent requests from the customer (there’s only one customer on this cell) on USA790. This is resulting in increase in DB total time contributed by wait_sql_lock. By 06:30 UTC, all the requests cleared and APT went down to normal level. This a repeat issue and CIC Sev1 team was engaged on the bridge to take it up with the customer success manager, as it is self inflicted by the customer and there's no action from Salesforce end other than to implement manual throttle. \\\\n\\\\nStart time: 05:47 UTC\\\\nOOI (Out of Impact): 06:30 UTC\\\\nCustomer Cases: None (only outbound case from Salesforce)\\\\nTrust: https:\/\/status.salesforce.com\/incidents\/10013895\\\",\\\"sentAt\\\":\\\"2025-03-14T07:14:07.417Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C05U9CBHX8D\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"sitereliability@salesforce.com\\\",\\\"techcustomerescalation@salesforce.com\\\",\\\"gsm@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"35800155-1f6b-428c-969c-ed4ec99f0555\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"Resolved\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/sty-wbts-gud\\\",\\\"sentBySlackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"sentBy\\\":\\\"Mervyn Das\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"2025-03-14T06:30:00.000Z\\\",\\\"impactStartTime\\\":\\\"2025-03-14T05:47:00.000Z\\\",\\\"duration\\\":\\\"43 minutes\\\",\\\"incidentCommander\\\":\\\"Sushan Kadur\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02PV4P0HQT\\\",\\\"subject\\\":\\\"Sherlock_APT Degradation Alert for usa790\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Starting 05:47 UTC, high APT was observed due to concurrent requests from the customer (there’s only one customer on this cell) on USA790. This is resulting in increase in DB total time contributed by wait_sql_lock. By 06:30 UTC, all the requests cleared and APT went down to normal level. This a repeat issue and CIC Sev1 team was engaged on the bridge to take it up with the customer success manager, as it is self inflicted by the customer and there's no action from Salesforce end other than to implement manual throttle. \\\\n\\\\nStart time: 05:47 UTC\\\\nOOI (Out of Impact): 06:30 UTC\\\\nCustomer Cases: None (only outbound case from Salesforce)\\\\nTrust: https:\/\/status.salesforce.com\/incidents\/10013895\\\",\\\"sentAt\\\":\\\"2025-03-14T07:14:07.417Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/sty-wbts-gud\\\",\\\"sentBySlackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"sentBy\\\":\\\"Mervyn Das\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T06:07:00.000Z\\\",\\\"duration\\\":\\\"26 minutes\\\",\\\"incidentCommander\\\":\\\"Sushan Kadur\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02PV4P0HQT\\\",\\\"subject\\\":\\\"Sherlock_APT Degradation Alert for usa790\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Starting 05:47 UTC, high APT observed due to concurrent requests from the customer (there’s only one customer on this cell) on USA790. This a repeat issue and support is being engaged to do a customer reach. Manual CSP throttle is being looked at to relieve the high APT observed, CSP team is being engaged.\\\",\\\"sentAt\\\":\\\"2025-03-14T06:33:24.769Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/sty-wbts-gud\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T06:07:00.000Z\\\",\\\"duration\\\":\\\"16 minutes\\\",\\\"incidentCommander\\\":\\\"Vivekraja Rajendran\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAYCCR9EJ\\\",\\\"subject\\\":\\\"Sherlock_APT Degradation Alert for usa7", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T07:14:08.200404+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "90\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Team - Site Reliability\\\\nCase - 73013389\\\\nSeverity - Sev1\\\\nVoice Bridge - https:\/\/meet.google.com\/sty-wbts-gud\\\\nSlack Channel - icc-73013389\\\\n\\\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\\\",\\\"sentAt\\\":\\\"2025-03-14T06:23:27.020Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/sty-wbts-gud\\\",\\\"sentBySlackUserId\\\":\\\"WAXFK7KDY\\\",\\\"sentBy\\\":\\\"Clifford Ng\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T05:47:00.000Z\\\",\\\"duration\\\":\\\"26 minutes\\\",\\\"incidentCommander\\\":\\\"Vivekraja Rajendran\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAYCCR9EJ\\\",\\\"subject\\\":\\\"Sherlock_APT Degradation Alert for usa790\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"APT spike on usa790 (single tenant cell).\\\",\\\"actions\\\":\\\"CDSE has been paged.\\\"},\\\"sentAt\\\":\\\"2025-03-14T06:12:31.816Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"xh3pyr-isrb6-an3h2-p46sz2-1741936446624\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T07:14:08.200404+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936448199, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Handling event [icc-internal-comms-request]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T07:14:08.200405+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741936448199,\"pid\":32,\"hostname\":\"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad\",\"name\":\"icc-slack\",\"msg\":\"Handler for [icc-internal-comms-request]: {\\\"createdAt\\\":\\\"2025-03-14T07:14:07.784Z\\\",\\\"user\\\":{\\\"id\\\":\\\"a752944f-31f3-4920-ab36-f33fc25320f0\\\",\\\"email\\\":\\\"mervyn.das@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Mervyn Das\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002UfW1YAK\\\",\\\"slackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2022-10-16T22:01:05.071Z\\\",\\\"modifiedAt\\\":\\\"2022-10-16T22:01:05.071Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"a05b892f-42af-451f-81f4-65c23e87e2a6\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HNP3QFQV\\\",\\\"name\\\":\\\"icc-73013389\\\"},\\\"subject\\\":\\\"Sherlock_APT Degradation Alert for usa790\\\",\\\"description\\\":\\\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\\\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\\\n\\\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\\\",\\\"detectedTime\\\":\\\"2025-03-14T06:04:00.000Z\\\",\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"Resolved\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1QZGIHKPMKIR3\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T05:47:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-14T06:30:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/sty-wbts-gud\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-520-815-1116, pin: 489942395; \\\\nFind numbers in more regions on https:\/\/tel.meet\/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T06:07:10.545Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T06:26:35.485Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"a752944f-31f3-4920-ab36-f33fc25320f0\\\",\\\"email\\\":\\\"mervyn.das@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Mervyn Das\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002UfW1YAK\\\",\\\"slackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2022-10-16T22:01:05.071Z\\\",\\\"modifiedAt\\\":\\\"2022-10-16T22:01:05.071Z\\\"},\\\"id\\\":\\\"2f55bcb2-e3c1-462a-9662-46b35d022255\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"ff7013ac-ffc0-4ddd-adda-fa31e689aa28\\\",\\\"email\\\":\\\"skadur@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Sushan Kadur\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard 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Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"a752944f-31f3-4920-ab36-f33fc25320f0\\\",\\\"email\\\":\\\"mervyn.das@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Mervyn Das\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002UfW1YAK\\\",\\\"slackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2022-10-16T22:01:05.071Z\\\",\\\"modifiedAt\\\":\\\"2022-10-16T22:01:05.071Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"Application\\\",\\\"rootCause\\\":\\\"DB Tier\\\",\\\"createdAt\\\":\\\"2025-03-14T06:07:10.545Z\\\",\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"73013389\\\",\\\"caseRecordId\\\":\\\"500EE00001TrlEAYAZ\\\",\\\"servicesImpacted\\\":[\\\"Core Live on Falcon\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/rTPjASvaSknc\\\",\\\"engagedAt\\\":\\\"2025-03-14T06:07:26.667Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T07:09:32.122Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"Resolved\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/sty-wbts-gud\\\",\\\"sentBySlackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"sentBy\\\":\\\"Mervyn Das\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"2025-03-14T06:30:00.000Z\\\",\\\"impactStartTime\\\":\\\"2025-03-14T05:47:00.000Z\\\",\\\"duration\\\":\\\"43 minutes\\\",\\\"incidentCommander\\\":\\\"Sushan Kadur\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02PV4P0HQT\\\",\\\"subject\\\":\\\"Sherlock_APT Degradation Alert for usa790\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Starting 05:47 UTC, high APT was observed due to concurrent requests from the customer (there’s only one customer on this cell) on USA790. This is resulting in increase in DB total time contributed by wait_sql_lock. By 06:30 UTC, all the requests cleared and APT went down to normal level. This a repeat issue and CIC Sev1 team was engaged on the bridge to take it up with the customer success manager, as it is self inflicted by the customer and there's no action from Salesforce end other than to implement manual throttle. \\\\n\\\\nStart time: 05:47 UTC\\\\nOOI (Out of Impact): 06:30 UTC\\\\nCustomer Cases: None (only outbound case from Salesforce)\\\\nTrust: https:\/\/status.salesforce.com\/incidents\/10013895\\\",\\\"sentAt\\\":\\\"2025-03-14T07:14:07.417Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C05U9CBHX8D\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"sitereliability@salesforce.com\\\",\\\"techcustomerescalation@salesforce.com\\\",\\\"gsm@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"35800155-1f6b-428c-969c-ed4ec99f0555\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"Resolved\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/sty-wbts-gud\\\",\\\"sentBySlackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"sentBy\\\":\\\"Mervyn Das\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"2025-03-14T06:30:00.000Z\\\",\\\"impactStartTime\\\":\\\"2025-03-14T05:47:00.000Z\\\",\\\"duration\\\":\\\"43 minutes\\\",\\\"incidentCommander\\\":\\\"Sushan Kadur\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02PV4P0HQT\\\",\\\"subject\\\":\\\"Sherlock_APT Degradation Alert for usa790\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Starting 05:47 UTC, high APT was observed due to concurrent requests from the customer (there’s only one customer on this cell) on USA790. This is resulting in increase in DB total time contributed by wait_sql_lock. By 06:30 UTC, all the requests cleared and APT went down to normal level. This a repeat issue and CIC Sev1 team was engaged on the bridge to take it up with the customer success manager, as it is self inflicted by the customer and there's no action from Salesforce end other than to implement manual throttle. \\\\n\\\\nStart time: 05:47 UTC\\\\nOOI (Out of Impact): 06:30 UTC\\\\nCustomer Cases: None (only outbound case from Salesforce)\\\\nTrust: https:\/\/status.salesforce.com\/incidents\/10013895\\\",\\\"sentAt\\\":\\\"2025-03-14T07:14:07.417Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/sty-wbts-gud\\\",\\\"sentBySlackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"sentBy\\\":\\\"Mervyn Das\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T06:07:00.000Z\\\",\\\"duration\\\":\\\"26 minutes\\\",\\\"incidentCommander\\\":\\\"Sushan Kadur\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02PV4P0HQT\\\",\\\"subject\\\":\\\"Sherlock_APT Degradation Alert for usa790\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Starting 05:47 UTC, high APT observed due to concurrent requests from the customer (there’s only one customer on this cell) on USA790. This a repeat issue and support is being engaged to do a customer reach. Manual CSP throttle is being looked at to relieve the high APT observed, CSP team is being engaged.\\\",\\\"sentAt\\\":\\\"2025-03-14T06:33:24.769Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/sty-wbts-gud\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T06:07:00.000Z\\\",\\\"duration\\\":\\\"16 minutes\\\",\\\"incidentCommander\\\":\\\"Vivekraja Rajendran\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAYCCR9EJ\\\",\\\"subject\\\":\\\"Sherlock_APT Degra", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T07:14:08.200412+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "dation Alert for usa790\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Team - Site Reliability\\\\nCase - 73013389\\\\nSeverity - Sev1\\\\nVoice Bridge - https:\/\/meet.google.com\/sty-wbts-gud\\\\nSlack Channel - icc-73013389\\\\n\\\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\\\",\\\"sentAt\\\":\\\"2025-03-14T06:23:27.020Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/sty-wbts-gud\\\",\\\"sentBySlackUserId\\\":\\\"WAXFK7KDY\\\",\\\"sentBy\\\":\\\"Clifford Ng\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T05:47:00.000Z\\\",\\\"duration\\\":\\\"26 minutes\\\",\\\"incidentCommander\\\":\\\"Vivekraja Rajendran\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAYCCR9EJ\\\",\\\"subject\\\":\\\"Sherlock_APT Degradation Alert for usa790\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"APT spike on usa790 (single tenant cell).\\\",\\\"actions\\\":\\\"CDSE has been paged.\\\"},\\\"sentAt\\\":\\\"2025-03-14T06:12:31.816Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"xh3pyr-isrb6-an3h2-p46sz2-1741936446624\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T07:14:08.200412+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936448434, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Posting comm to external slack channel C05U9CBHX8D - comm: {\"sequenceNumber\":4,\"severity\":\"Sev1\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/sty-wbts-gud\",\"sentBySlackUserId\":\"U02PSDTTBV1\",\"sentBy\":\"Mervyn Das\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T06:30:00.000Z\",\"impactStartTime\":\"2025-03-14T05:47:00.000Z\",\"duration\":\"43 minutes\",\"incidentCommander\":\"Sushan Kadur\",\"incidentCommanderSlackUserId\":\"U02PV4P0HQT\",\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"team\":\"Site Reliability\",\"content\":\"Starting 05:47 UTC, high APT was observed due to concurrent requests from the customer (there’s only one customer on this cell) on USA790. This is resulting in increase in DB total time contributed by wait_sql_lock. By 06:30 UTC, all the requests cleared and APT went down to normal level. This a repeat issue and CIC Sev1 team was engaged on the bridge to take it up with the customer success manager, as it is self inflicted by the customer and there's no action from Salesforce end other than to implement manual throttle. \\n\\nStart time: 05:47 UTC\\nOOI (Out of Impact): 06:30 UTC\\nCustomer Cases: None (only outbound case from Salesforce)\\nTrust: https:\/\/status.salesforce.com\/incidents\/10013895\",\"sentAt\":\"2025-03-14T07:14:07.417Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\",\"gsm@salesforce.com\"]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T07:14:08.434885+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936448677, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Posting comm to external slack channel C05T2A3C319 - comm: {\"sequenceNumber\":4,\"severity\":\"Sev1\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/sty-wbts-gud\",\"sentBySlackUserId\":\"U02PSDTTBV1\",\"sentBy\":\"Mervyn Das\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T06:30:00.000Z\",\"impactStartTime\":\"2025-03-14T05:47:00.000Z\",\"duration\":\"43 minutes\",\"incidentCommander\":\"Sushan Kadur\",\"incidentCommanderSlackUserId\":\"U02PV4P0HQT\",\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"team\":\"Site Reliability\",\"content\":\"Starting 05:47 UTC, high APT was observed due to concurrent requests from the customer (there’s only one customer on this cell) on USA790. This is resulting in increase in DB total time contributed by wait_sql_lock. By 06:30 UTC, all the requests cleared and APT went down to normal level. This a repeat issue and CIC Sev1 team was engaged on the bridge to take it up with the customer success manager, as it is self inflicted by the customer and there's no action from Salesforce end other than to implement manual throttle. \\n\\nStart time: 05:47 UTC\\nOOI (Out of Impact): 06:30 UTC\\nCustomer Cases: None (only outbound case from Salesforce)\\nTrust: https:\/\/status.salesforce.com\/incidents\/10013895\",\"sentAt\":\"2025-03-14T07:14:07.417Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\",\"gsm@salesforce.com\"]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T07:14:08.677870+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936448904, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "[IccKafkaProducer.produceInternalCommsSentEvent] Publishing internal comms delivery status: {\"notifications\":[{\"notification\":\"C05U9CBHX8D\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"},{\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"35800155-1f6b-428c-969c-ed4ec99f0555\",\"sequenceNumber\":4}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T07:14:08.905088+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936448905, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "[Metrics.iccMetricRequestExecute] - icc-internal-comms-response - undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T07:14:08.905091+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936448905, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T07:14:08.905098+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936448905, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T07:14:08.905123+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741936448905, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T07:14:08.905259+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741936448905, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'a05b892f-42af-451f-81f4-65c23e87e2a6' to topic 'incident': {\"createdAt\":\"2025-03-14T07:14:08.904Z\",\"user\":{\"id\":\"a752944f-31f3-4920-ab36-f33fc25320f0\",\"email\":\"mervyn.das@salesforce.com\",\"active\":true,\"name\":\"Mervyn Das\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002UfW1YAK\",\"slackUserId\":\"U02PSDTTBV1\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-10-16T22:01:05.071Z\",\"modifiedAt\":\"2022-10-16T22:01:05.071Z\"},\"incident\":{\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"slackChannel\":{\"id\":\"C08HNP3QFQV\",\"name\":\"icc-73013389\"},\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"description\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\",\"detectedTime\":\"2025-03-14T06:04:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1QZGIHKPMKIR3\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T05:47:00.000Z\",\"impactEndTime\":\"2025-03-14T06:30:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/sty-wbts-gud\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-520-815-1116, pin: 489942395; \\nFind numbers in more regions on https:\/\/tel.meet\/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T06:07:10.545Z\",\"modifiedAt\":\"2025-03-14T06:26:35.485Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"a752944f-31f3-4920-ab36-f33fc25320f0\",\"email\":\"mervyn.das@salesforce.com\",\"active\":true,\"name\":\"Mervyn Das\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002UfW1YAK\",\"slackUserId\":\"U02PSDTTBV1\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-10-16T22:01:05.071Z\",\"modifiedAt\":\"2022-10-16T22:01:05.071Z\"},\"id\":\"2f55bcb2-e3c1-462a-9662-46b35d022255\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"ff7013ac-ffc0-4ddd-adda-fa31e689aa28\",\"email\":\"skadur@salesforce.com\",\"active\":true,\"name\":\"Sushan Kadur\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002V5lRYAS\",\"slackUserId\":\"U02PV4P0HQT\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2023-01-11T21:56:42.287Z\",\"modifiedAt\":\"2023-01-17T03:50:43.685Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T06:26:35.485Z\",\"modifiedAt\":\"2025-03-14T06:26:35.485Z\",\"createdBy\":{\"id\":\"a752944f-31f3-4920-ab36-f33fc25320f0\",\"email\":\"mervyn.das@salesforce.com\",\"active\":true,\"name\":\"Mervyn Das\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002UfW1YAK\",\"slackUserId\":\"U02PSDTTBV1\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-10-16T22:01:05.071Z\",\"modifiedAt\":\"2022-10-16T22:01:05.071Z\"},\"modifiedBy\":{\"id\":\"a752944f-31f3-4920-ab36-f33fc25320f0\",\"email\":\"mervyn.das@salesforce.com\",\"active\":true,\"name\":\"Mervyn Das\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002UfW1YAK\",\"slackUserId\":\"U02PSDTTBV1\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-10-16T22:01:05.071Z\",\"modifiedAt\":\"2022-10-16T22:01:05.071Z\"},\"id\":\"4348d76a-3b4f-4336-96c4-e9d954e73a94\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"a752944f-31f3-4920-ab36-f33fc25320f0\",\"email\":\"mervyn.das@salesforce.com\",\"active\":true,\"name\":\"Mervyn Das\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002UfW1YAK\",\"slackUserId\":\"U02PSDTTBV1\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-10-16T22:01:05.071Z\",\"modifiedAt\":\"2022-10-16T22:01:05.071Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"DB Tier\",\"createdAt\":\"2025-03-14T06:07:10.545Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73013389\",\"caseRecordId\":\"500EE00001TrlEAYAZ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/rTPjASvaSknc\",\"engagedAt\":\"2025-03-14T06:07:26.667Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T07:09:32.122Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C05U9CBHX8D\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"},{\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"35800155-1f6b-428c-969c-ed4ec99f0555\",\"sequenceNumber\":4}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T07:14:08.905378+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946165053, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T09:56:04.905Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:04.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https:\/\/tel.meet\/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:48:52.010Z\"},\"eventObj\":{\"ok\":true,\"id\":\"02a7d7de-d8e8-4ff5-bd1b-0db25aea04b2\",\"serviceId\":\"PESOBA9\",\"serviceName\":\"GUS: CRM Database Sustaining Engineering Incident Escalation\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\\nSeverity: Sev2\\nSlack Channel: #icc-73018377\\nBridge URL: https:\/\/meet.google.com\/fkt-srxv-jbq\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https:\/\/tel.meet\/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\\nAdditional Details: \",\"incidentSubject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"incidentDescription\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\"},\"requestId\":\"bgizzn-ygkyir-6w195-sdcrc-1741946164569\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T09:56:05.054004+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946910754, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:08:30.736Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:04.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https:\/\/tel.meet\/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:48:52.010Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/fkt-srxv-jbq\",\"sentBySlackUserId\":\"U01G5MUL669\",\"sentBy\":\"Pavithra Kuppusami\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"duration\":\"20 minutes\",\"incidentCommander\":\"Pavithra Kuppusami\",\"incidentCommanderSlackUserId\":\"U01G5MUL669\",\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"team\":\"Site Reliability\",\"content\":\"CP SRE team got alerted for Core Service disruption on USA254s.\\nCAPE was paged to further investigate this.\\nCAPE team confirmed that the CoreApp was down on USA254S between 09:25 - 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946910754, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T10:08:30.754478+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946910754, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T10:08:30.754577+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946910754, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Received JSON event: {\"createdAt\":\"2025-03-14T10:08:30.736Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:04.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https:\/\/tel.meet\/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:48:52.010Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/fkt-srxv-jbq\",\"sentBySlackUserId\":\"U01G5MUL669\",\"sentBy\":\"Pavithra Kuppusami\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"duration\":\"20 minutes\",\"incidentCommander\":\"Pavithra Kuppusami\",\"incidentCommanderSlackUserId\":\"U01G5MUL669\",\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"team\":\"Site Reliability\",\"content\":\"CP SRE team got alerted for Core Service disruption on USA254s.\\nCAPE was paged to further investigate this.\\nCAPE team confirmed that the CoreApp was down on USA254S between 09:25 - 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09:42 UTC.\\n\\nDuring this period, Apps were unable to serve traffic.\\nImpact self-resolved, and USA254s looks stable now.\\nCDSE team was paged to look at DB for anomalies.\\nCDSE confirmed that there was an upgrade pipeline that ran on SDB cells in USA254s, during the impact time-period, which led to multiple failovers on DB servers.\\nDuring this time the primary DB was not available, and hence the service-disruption.\\nSince the impact is resolved, further investigation on the upgrade pipeline failures will be done on PRB, by the CDRE team.\\n\\nTrust has been posted.\\nNo customer cases count.\",\"sentAt\":\"2025-03-14T10:08:30.434Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"hsugb-4oneyl-3q6y6j-pepp1-1741946909738\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T10:08:30.754669+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946910754, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Handling event [icc-internal-comms-request]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T10:08:30.754671+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946910754, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Handler for [icc-internal-comms-request]: {\"createdAt\":\"2025-03-14T10:08:30.736Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:04.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https:\/\/tel.meet\/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:48:52.010Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/fkt-srxv-jbq\",\"sentBySlackUserId\":\"U01G5MUL669\",\"sentBy\":\"Pavithra Kuppusami\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"duration\":\"20 minutes\",\"incidentCommander\":\"Pavithra Kuppusami\",\"incidentCommanderSlackUserId\":\"U01G5MUL669\",\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"team\":\"Site Reliability\",\"content\":\"CP SRE team got alerted for Core Service disruption on USA254s.\\nCAPE was paged to further investigate this.\\nCAPE team confirmed that the CoreApp was down on USA254S between 09:25 - 09:42 UTC.\\n\\nDuring this period, Apps were unable to serve traffic.\\nImpact self-resolved, and USA254s looks stable now.\\nCDSE team was paged to look at DB for anomalies.\\nCDSE confirmed that there was an upgrade pipeline that ran on SDB cells in USA254s, during the impact time-period, which led to multiple failovers on DB servers.\\nDuring this time the primary DB was not available, and hence the service-disruption.\\nSince the impact is resolved, further investigation on the upgrade pipeline failures will be done on PRB, by the CDRE team.\\n\\nTrust has been posted.\\nNo customer cases count.\",\"sentAt\":\"2025-03-14T10:08:30.434Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]},\"internalCommsId\":\"7fc15de3-fe29-4ad2-89aa-d0e4643bd590\",\"allInternalCommsReport\":[{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/fkt-srxv-jbq\",\"sentBySlackUserId\":\"U01G5MUL669\",\"sentBy\":\"Pavithra Kuppusami\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"duration\":\"20 minutes\",\"incidentCommander\":\"Pavithra Kuppusami\",\"incidentCommanderSlackUserId\":\"U01G5MUL669\",\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"team\":\"Site Reliability\",\"content\":\"CP SRE team got alerted for Core Service disruption on USA254s.\\nCAPE was paged to further investigate this.\\nCAPE team confirmed that the CoreApp was down on USA254S between 09:25 - 09:42 UTC.\\n\\nDuring this period, Apps were unable to serve traffic.\\nImpact self-resolved, and USA254s looks stable now.\\nCDSE team was paged to look at DB for anomalies.\\nCDSE confirmed that there was an upgrade pipeline that ran on SDB cells in USA254s, during the impact time-period, which led to multiple failovers on DB servers.\\nDuring this time the primary DB was not available, and hence the service-disruption.\\nSince the impact is resolved, further investigation on the upgrade pipeline failures will be done on PRB, by the CDRE team.\\n\\nTrust has been posted.\\nNo customer cases count.\",\"sentAt\":\"2025-03-14T10:08:30.434Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"hsugb-4oneyl-3q6y6j-pepp1-1741946909738\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T10:08:30.754760+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946911057, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Posting comm to external slack channel C05U9CBHX8D - comm: {\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/fkt-srxv-jbq\",\"sentBySlackUserId\":\"U01G5MUL669\",\"sentBy\":\"Pavithra Kuppusami\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"duration\":\"20 minutes\",\"incidentCommander\":\"Pavithra Kuppusami\",\"incidentCommanderSlackUserId\":\"U01G5MUL669\",\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"team\":\"Site Reliability\",\"content\":\"CP SRE team got alerted for Core Service disruption on USA254s.\\nCAPE was paged to further investigate this.\\nCAPE team confirmed that the CoreApp was down on USA254S between 09:25 - 09:42 UTC.\\n\\nDuring this period, Apps were unable to serve traffic.\\nImpact self-resolved, and USA254s looks stable now.\\nCDSE team was paged to look at DB for anomalies.\\nCDSE confirmed that there was an upgrade pipeline that ran on SDB cells in USA254s, during the impact time-period, which led to multiple failovers on DB servers.\\nDuring this time the primary DB was not available, and hence the service-disruption.\\nSince the impact is resolved, further investigation on the upgrade pipeline failures will be done on PRB, by the CDRE team.\\n\\nTrust has been posted.\\nNo customer cases count.\",\"sentAt\":\"2025-03-14T10:08:30.434Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T10:08:31.057368+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946911338, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Posting comm to external slack channel C05T2A3C319 - comm: {\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/fkt-srxv-jbq\",\"sentBySlackUserId\":\"U01G5MUL669\",\"sentBy\":\"Pavithra Kuppusami\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"duration\":\"20 minutes\",\"incidentCommander\":\"Pavithra Kuppusami\",\"incidentCommanderSlackUserId\":\"U01G5MUL669\",\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"team\":\"Site Reliability\",\"content\":\"CP SRE team got alerted for Core Service disruption on USA254s.\\nCAPE was paged to further investigate this.\\nCAPE team confirmed that the CoreApp was down on USA254S between 09:25 - 09:42 UTC.\\n\\nDuring this period, Apps were unable to serve traffic.\\nImpact self-resolved, and USA254s looks stable now.\\nCDSE team was paged to look at DB for anomalies.\\nCDSE confirmed that there was an upgrade pipeline that ran on SDB cells in USA254s, during the impact time-period, which led to multiple failovers on DB servers.\\nDuring this time the primary DB was not available, and hence the service-disruption.\\nSince the impact is resolved, further investigation on the upgrade pipeline failures will be done on PRB, by the CDRE team.\\n\\nTrust has been posted.\\nNo customer cases count.\",\"sentAt\":\"2025-03-14T10:08:30.434Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T10:08:31.338379+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946911598, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "[IccKafkaProducer.produceInternalCommsSentEvent] Publishing internal comms delivery status: {\"notifications\":[{\"notification\":\"C05U9CBHX8D\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"},{\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"7fc15de3-fe29-4ad2-89aa-d0e4643bd590\",\"sequenceNumber\":1}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T10:08:31.598609+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946911598, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "[Metrics.iccMetricRequestExecute] - icc-internal-comms-response - undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T10:08:31.598638+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946911598, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T10:08:31.598714+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741947613368, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T10:20:13.368670+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741947645325, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Posting comm to external slack channel C05T2A3C319 - comm: {\"sequenceNumber\":2,\"severity\":\"Sev2\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/fkt-srxv-jbq\",\"sentBySlackUserId\":\"U01G5MUL669\",\"sentBy\":\"Pavithra Kuppusami\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"duration\":\"17 minutes\",\"incidentCommander\":\"Pavithra Kuppusami\",\"incidentCommanderSlackUserId\":\"U01G5MUL669\",\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"team\":\"Site Reliability\",\"content\":\"USA254s had a service disruption during 09:25 - 09:42 UTC.\\nImpact self-resolved. CAPE and CDSE teams were involved to investigate this on the bridge. It was seen that the SDB upgrade pipeline that ran on this instance failed which led to multiple DB failover switches and during the imapct window, there was no primary DB active, which led to core-app service disruption, unable to serve customer traffic.\\nPRB will be assigned to CDRE team to get a root cause analysis on this.\\n\\nTrust was posted.\\nNo customer case counts reported.\\nSince it is a service disruption, severity of this incident will be increased to sev1. Impact has self-resolved.\",\"sentAt\":\"2025-03-14T10:20:44.388Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\",\"gsm@salesforce.com\"]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T10:20:45.325115+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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\\nFind numbers in more regions on https:\/\/tel.meet\/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\\nAdditional Details: \"}}},\"responderEmail\":\"jlahiri@salesforce.com\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T12:19:02.824191+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741966668724, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Posting comm to external slack channel C05T2A3C319 - comm: {\"sequenceNumber\":4,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WC9SX6ACA\",\"sentBy\":\"Frank Healy\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\n\\nStagger Rollback in PRO  to rollback the SF Proxy change is being evaluated and expected to proceed shortly\",\"needs\":\"Info message has been posted to trust\"},\"sentAt\":\"2025-03-14T15:37:47.574Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T15:37:48.724365+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741968460426, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='undefined'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T16:07:40.426213+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741968460426,\"pid\":32,\"hostname\":\"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad\",\"name\":\"icc-common\",\"msg\":\"Kafka Consumer is returning ProcessedKafkaEvent {\\\"createdAt\\\":\\\"2025-03-14T16:07:40.295Z\\\",\\\"user\\\":{\\\"id\\\":\\\"85e97df1-8640-4ca2-996b-11a94f3d5a86\\\",\\\"email\\\":\\\"fhealy@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Frank Healy\\\",\\\"firstName\\\":\\\"Frank\\\",\\\"lastName\\\":\\\"Healy\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000000gywDIAQ\\\",\\\"slackUserId\\\":\\\"WC9SX6ACA\\\",\\\"createdBy\\\":\\\"fhealy@salesforce.com\\\",\\\"modifiedBy\\\":\\\"fhealy@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-06-01T15:03:32.629Z\\\",\\\"modifiedAt\\\":\\\"2022-06-01T15:03:32.629Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HTQWFF8T\\\",\\\"name\\\":\\\"icc-73024826\\\"},\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"description\\\":\\\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\n\\\",\\\"detectedTime\\\":\\\"2025-03-14T14:35:00.000Z\\\",\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Customer - Internal\\\",\\\"originReference\\\":\\\"\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\\\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T14:47:24.212Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"07002733-9906-4546-93ca-3c52b8570730\\\",\\\"email\\\":\\\"maeve.coleman@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Maeve Coleman\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc 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Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"07002733-9906-4546-93ca-3c52b8570730\\\",\\\"email\\\":\\\"maeve.coleman@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Maeve Coleman\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000004thjnIAA\\\",\\\"slackUserId\\\":\\\"WGF75NAQP\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-01-09T09:06:36.566Z\\\",\\\"modifiedAt\\\":\\\"2023-01-09T09:06:36.566Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"Infrastructure\\\",\\\"rootCause\\\":\\\"Change\\\",\\\"createdAt\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"73024826\\\",\\\"caseRecordId\\\":\\\"500EE00001TtHdKYAV\\\",\\\"servicesImpacted\\\":[\\\"Core Live on Falcon\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\\\",\\\"engagedAt\\\":\\\"2025-03-14T14:37:18.383Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T16:03:59.856Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":5,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WC9SX6ACA\\\",\\\"sentBy\\\":\\\"Frank Healy\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nRollback in PROD0 is underway , however there are addition steps that need trouble shooting due to issues being encountered.\\\",\\\"needs\\\":\\\"NEEDS Peer review of rollback is underway.\\\"},\\\"sentAt\\\":\\\"2025-03-14T16:07:39.706Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C05U9CBHX8D\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"techcustomerescalation@salesforce.com\\\",\\\"gsm@salesforce.com\\\",\\\"sitereliability@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"6ebedfe3-e36e-45b4-a76e-5336820046e1\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":5,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WC9SX6ACA\\\",\\\"sentBy\\\":\\\"Frank Healy\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nRollback in PROD0 is underway , however there are addition steps that need trouble shooting due to issues being encountered.\\\",\\\"needs\\\":\\\"NEEDS Peer review of rollback is underway.\\\"},\\\"sentAt\\\":\\\"2025-03-14T16:07:39.706Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T16:07:40.426364+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WC9SX6ACA\\\",\\\"sentBy\\\":\\\"Frank Healy\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nStagger Rollback in PRO  to rollback the SF Proxy change is being evaluated and expected to proceed shortly\\\",\\\"needs\\\":\\\"Info message has been posted to trust\\\"},\\\"sentAt\\\":\\\"2025-03-14T15:37:47.574Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WGF75NAQP\\\",\\\"sentBy\\\":\\\"Maeve Coleman\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\n\\\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002.\\\\n\\\\nNEEDS Evaluate the scope of impact, determine the blast radius of the impact.\\\",\\\"actions\\\":\\\".\\\"},\\\"sentAt\\\":\\\"2025-03-14T15:04:48.690Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:00.000Z\\\",\\\"duration\\\":\\\"13 minutes\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Team - Site Reliability\\\\nCase - 73024826\\\\nSeverity - Sev1\\\\nVoice Bridge - https:\/\/meet.google.com\/pjd-dhuc-ufx\\\\nSlack Channel - icc-73024826\\\\n\\\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\\\",\\\"sentAt\\\":\\\"2025-03-14T14:50:11.878Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"sentBy\\\":\\\"Krisztian Zsibrek\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"duration\\\":\\\"2 minutes\\\",\\\"incidentCommander\\\":\\\"Krisztian Zsibrek\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\\\",\\\"sentAt\\\":\\\"2025-03-14T14:39:06.560Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"uk5k5-6r7ifo-inxiq-o644l-1741968458795\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T16:07:40.426364+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741968460426, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T16:07:40.426385+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741968460426, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T16:07:40.430507+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741968460426, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T16:07:40.430508+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741968460427,\"pid\":32,\"hostname\":\"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad\",\"name\":\"icc-slack\",\"msg\":\"Received JSON event: {\\\"createdAt\\\":\\\"2025-03-14T16:07:40.295Z\\\",\\\"user\\\":{\\\"id\\\":\\\"85e97df1-8640-4ca2-996b-11a94f3d5a86\\\",\\\"email\\\":\\\"fhealy@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Frank Healy\\\",\\\"firstName\\\":\\\"Frank\\\",\\\"lastName\\\":\\\"Healy\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000000gywDIAQ\\\",\\\"slackUserId\\\":\\\"WC9SX6ACA\\\",\\\"createdBy\\\":\\\"fhealy@salesforce.com\\\",\\\"modifiedBy\\\":\\\"fhealy@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-06-01T15:03:32.629Z\\\",\\\"modifiedAt\\\":\\\"2022-06-01T15:03:32.629Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HTQWFF8T\\\",\\\"name\\\":\\\"icc-73024826\\\"},\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"description\\\":\\\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\n\\\",\\\"detectedTime\\\":\\\"2025-03-14T14:35:00.000Z\\\",\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Customer - Internal\\\",\\\"originReference\\\":\\\"\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\\\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T14:47:24.212Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"07002733-9906-4546-93ca-3c52b8570730\\\",\\\"email\\\":\\\"maeve.coleman@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Maeve Coleman\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc 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user\\\",\\\"gusUserId\\\":\\\"005B00000012QkyIAE\\\",\\\"slackUserId\\\":\\\"WBY5HAV5K\\\",\\\"createdBy\\\":\\\"icc@ui.app\\\",\\\"modifiedBy\\\":\\\"icc@ui.app\\\",\\\"createdAt\\\":\\\"2022-09-20T09:04:10.986Z\\\",\\\"modifiedAt\\\":\\\"2024-10-09T12:35:27.913Z\\\"},\\\"externalGusId\\\":null},{\\\"createdAt\\\":\\\"2025-03-14T14:47:24.212Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T14:47:24.212Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"07002733-9906-4546-93ca-3c52b8570730\\\",\\\"email\\\":\\\"maeve.coleman@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Maeve Coleman\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000004thjnIAA\\\",\\\"slackUserId\\\":\\\"WGF75NAQP\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-01-09T09:06:36.566Z\\\",\\\"modifiedAt\\\":\\\"2023-01-09T09:06:36.566Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"07002733-9906-4546-93ca-3c52b8570730\\\",\\\"email\\\":\\\"maeve.coleman@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Maeve Coleman\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000004thjnIAA\\\",\\\"slackUserId\\\":\\\"WGF75NAQP\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-01-09T09:06:36.566Z\\\",\\\"modifiedAt\\\":\\\"2023-01-09T09:06:36.566Z\\\"},\\\"id\\\":\\\"f908b795-ffc0-44d9-b660-092faaee472a\\\",\\\"name\\\":\\\"IncidentCommunicationsOfficer\\\",\\\"displayName\\\":\\\"Incident Communications Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"07002733-9906-4546-93ca-3c52b8570730\\\",\\\"email\\\":\\\"maeve.coleman@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Maeve Coleman\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000004thjnIAA\\\",\\\"slackUserId\\\":\\\"WGF75NAQP\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-01-09T09:06:36.566Z\\\",\\\"modifiedAt\\\":\\\"2023-01-09T09:06:36.566Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"Infrastructure\\\",\\\"rootCause\\\":\\\"Change\\\",\\\"createdAt\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"73024826\\\",\\\"caseRecordId\\\":\\\"500EE00001TtHdKYAV\\\",\\\"servicesImpacted\\\":[\\\"Core Live on Falcon\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\\\",\\\"engagedAt\\\":\\\"2025-03-14T14:37:18.383Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T16:03:59.856Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":5,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WC9SX6ACA\\\",\\\"sentBy\\\":\\\"Frank Healy\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. 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Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nRollback in PROD0 is underway , however there are addition steps that need trouble shooting due to issues being encountered.\\\",\\\"needs\\\":\\\"NEEDS Peer review of rollback is underway.\\\"},\\\"sentAt\\\":\\\"2025-03-14T16:07:39.706Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T16:07:40.430525+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WC9SX6ACA\\\",\\\"sentBy\\\":\\\"Frank Healy\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. 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Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\n\\\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. 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If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\\\",\\\"sentAt\\\":\\\"2025-03-14T14:50:11.878Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"sentBy\\\":\\\"Krisztian Zsibrek\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"duration\\\":\\\"2 minutes\\\",\\\"incidentCommander\\\":\\\"Krisztian Zsibrek\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\\\",\\\"sentAt\\\":\\\"2025-03-14T14:39:06.560Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"uk5k5-6r7ifo-inxiq-o644l-1741968458795\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T16:07:40.430525+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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Falcon\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\\\",\\\"engagedAt\\\":\\\"2025-03-14T14:37:18.383Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T16:03:59.856Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":5,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WC9SX6ACA\\\",\\\"sentBy\\\":\\\"Frank Healy\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance 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Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nRollback in PROD0 is underway , however there are addition steps that need trouble shooting due to issues being encountered.\\\",\\\"needs\\\":\\\"NEEDS Peer review of rollback is underway.\\\"},\\\"sentAt\\\":\\\"2025-03-14T16:07:39.706Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C05U9CBHX8D\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"techcustomerescalation@salesforce.com\\\",\\\"gsm@salesforce.com\\\",\\\"sitereliability@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"6ebedfe3-e36e-45b4-a76e-5336820046e1\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":5,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WC9SX6ACA\\\",\\\"sentBy\\\":\\\"Frank Healy\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nRollback in PROD0 is underway , however there are addition steps that need trouble shooting due to issues being encountered.\\\",\\\"needs\\\":\\\"NEEDS Peer review of rollback is underway.\\\"},\\\"sentAt\\\":\\\"2025-03-14T16:07:39.706Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"s", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T16:07:40.430562+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "tatus\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WC9SX6ACA\\\",\\\"sentBy\\\":\\\"Frank Healy\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nStagger Rollback in PRO  to rollback the SF Proxy change is being evaluated and expected to proceed shortly\\\",\\\"needs\\\":\\\"Info message has been posted to trust\\\"},\\\"sentAt\\\":\\\"2025-03-14T15:37:47.574Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WGF75NAQP\\\",\\\"sentBy\\\":\\\"Maeve Coleman\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\n\\\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002.\\\\n\\\\nNEEDS Evaluate the scope of impact, determine the blast radius of the impact.\\\",\\\"actions\\\":\\\".\\\"},\\\"sentAt\\\":\\\"2025-03-14T15:04:48.690Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:00.000Z\\\",\\\"duration\\\":\\\"13 minutes\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Team - Site Reliability\\\\nCase - 73024826\\\\nSeverity - Sev1\\\\nVoice Bridge - https:\/\/meet.google.com\/pjd-dhuc-ufx\\\\nSlack Channel - icc-73024826\\\\n\\\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\\\",\\\"sentAt\\\":\\\"2025-03-14T14:50:11.878Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"sentBy\\\":\\\"Krisztian Zsibrek\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"duration\\\":\\\"2 minutes\\\",\\\"incidentCommander\\\":\\\"Krisztian Zsibrek\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\\\",\\\"sentAt\\\":\\\"2025-03-14T14:39:06.560Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"uk5k5-6r7ifo-inxiq-o644l-1741968458795\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T16:07:40.430562+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741968460618, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Posting comm to external slack channel C05U9CBHX8D - comm: {\"sequenceNumber\":5,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WC9SX6ACA\",\"sentBy\":\"Frank Healy\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\n\\nRollback in PROD0 is underway , however there are addition steps that need trouble shooting due to issues being encountered.\",\"needs\":\"NEEDS Peer review of rollback is underway.\"},\"sentAt\":\"2025-03-14T16:07:39.706Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"techcustomerescalation@salesforce.com\",\"gsm@salesforce.com\",\"sitereliability@salesforce.com\"]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T16:07:40.619053+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741968460811, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Posting comm to external slack channel C05T2A3C319 - comm: {\"sequenceNumber\":5,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WC9SX6ACA\",\"sentBy\":\"Frank Healy\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\n\\nRollback in PROD0 is underway , however there are addition steps that need trouble shooting due to issues being encountered.\",\"needs\":\"NEEDS Peer review of rollback is underway.\"},\"sentAt\":\"2025-03-14T16:07:39.706Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"techcustomerescalation@salesforce.com\",\"gsm@salesforce.com\",\"sitereliability@salesforce.com\"]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T16:07:40.811343+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741968461015, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "[IccKafkaProducer.produceInternalCommsSentEvent] Publishing internal comms delivery status: {\"notifications\":[{\"notification\":\"C05U9CBHX8D\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"},{\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"6ebedfe3-e36e-45b4-a76e-5336820046e1\",\"sequenceNumber\":5}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T16:07:41.015885+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741968461015, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "[Metrics.iccMetricRequestExecute] - icc-internal-comms-response - undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T16:07:41.015888+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741968461015, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T16:07:41.015888+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741968461015, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T16:07:41.015920+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741968461015, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T16:07:41.016045+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741968461016, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to topic 'incident': {\"createdAt\":\"2025-03-14T16:07:41.015Z\",\"user\":{\"id\":\"85e97df1-8640-4ca2-996b-11a94f3d5a86\",\"email\":\"fhealy@salesforce.com\",\"active\":true,\"name\":\"Frank Healy\",\"firstName\":\"Frank\",\"lastName\":\"Healy\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000gywDIAQ\",\"slackUserId\":\"WC9SX6ACA\",\"createdBy\":\"fhealy@salesforce.com\",\"modifiedBy\":\"fhealy@salesforce.com\",\"createdAt\":\"2022-06-01T15:03:32.629Z\",\"modifiedAt\":\"2022-06-01T15:03:32.629Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard 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"cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741968461016, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "[Metrics.iccMetricDurationTime] - icc-internal-comms-response - undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T16:07:41.016308+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741968461016, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.26166100054979324\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T16:07:41.016358+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741968461016, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.26166100054979324\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T16:07:41.016412+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741968461016, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T16:07:41.016490+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741968461024, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T16:07:41.024269+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741968461024, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='undefined'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T16:07:41.024602+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741968461024, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:07:41.015Z\",\"user\":{\"id\":\"85e97df1-8640-4ca2-996b-11a94f3d5a86\",\"email\":\"fhealy@salesforce.com\",\"active\":true,\"name\":\"Frank Healy\",\"firstName\":\"Frank\",\"lastName\":\"Healy\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000gywDIAQ\",\"slackUserId\":\"WC9SX6ACA\",\"createdBy\":\"fhealy@salesforce.com\",\"modifiedBy\":\"fhealy@salesforce.com\",\"createdAt\":\"2022-06-01T15:03:32.629Z\",\"modifiedAt\":\"2022-06-01T15:03:32.629Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. 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4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741970113396, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T16:35:13.396661+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970277166, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Posting comm to external slack channel C05T2A3C319 - comm: {\"sequenceNumber\":6,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WC9SX6ACA\",\"sentBy\":\"Frank Healy\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\n\\nWe have no reported cases.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1\/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\n\\nRollback in PROD0 is complete as of 16:20 and validation confirms issue has been mitigated there.\\nStagger to the remaining FI’s is currently being finalised. ( APAC first apart from Japan , EMEA and then AMER )\",\"needs\":\"NEEDS Rollback to  remaining FI’s needs to be executed .\"},\"sentAt\":\"2025-03-14T16:37:56.387Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"techcustomerescalation@salesforce.com\",\"sitereliability@salesforce.com\"]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T16:37:57.166926+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970277378, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "[Metrics.iccMetricRequestExecute] - icc-internal-comms-response - undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T16:37:57.378242+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970277378, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T16:37:57.378243+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970277378, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T16:37:57.378258+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741970277378, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T16:37:57.378381+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970277378, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to topic 'incident': {\"createdAt\":\"2025-03-14T16:37:57.378Z\",\"user\":{\"id\":\"85e97df1-8640-4ca2-996b-11a94f3d5a86\",\"email\":\"fhealy@salesforce.com\",\"active\":true,\"name\":\"Frank Healy\",\"firstName\":\"Frank\",\"lastName\":\"Healy\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000gywDIAQ\",\"slackUserId\":\"WC9SX6ACA\",\"createdBy\":\"fhealy@salesforce.com\",\"modifiedBy\":\"fhealy@salesforce.com\",\"createdAt\":\"2022-06-01T15:03:32.629Z\",\"modifiedAt\":\"2022-06-01T15:03:32.629Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard 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user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site 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"cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970277378, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "[Metrics.iccMetricDurationTime] - icc-internal-comms-response - undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T16:37:57.378531+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970277378, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.1661200001835823\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T16:37:57.378568+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741970277378, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.1661200001835823\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T16:37:57.378584+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741970277378, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T16:37:57.378660+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741974573933,\"pid\":32,\"hostname\":\"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad\",\"name\":\"icc-common\",\"msg\":\"Kafka Consumer is returning ProcessedKafkaEvent {\\\"createdAt\\\":\\\"2025-03-14T17:49:33.754Z\\\",\\\"user\\\":{\\\"id\\\":\\\"b65f4703-03a2-4674-8031-a91d89753c0d\\\",\\\"gusUserId\\\":\\\"005B00000018dYUIAY\\\",\\\"slackUserId\\\":\\\"WHM054K9U\\\",\\\"name\\\":\\\"Alex Gonzalez\\\",\\\"email\\\":\\\"alexander.gonzalez@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HTQWFF8T\\\",\\\"name\\\":\\\"icc-73024826\\\"},\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"description\\\":\\\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. 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Falcon\\\"],\\\"workItem\\\":{\\\"id\\\":\\\"7d192378-91af-4192-9bbc-81bae16cab9a\\\",\\\"workNumber\\\":\\\"W-1780450\\\",\\\"incidentId\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"valid\\\":null,\\\"sfid\\\":null},\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\\\",\\\"engagedAt\\\":\\\"2025-03-14T14:37:18.383Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T17:04:45.241Z\\\",\\\"usdResources\\\":[]},\\\"changes\\\":{\\\"description\\\":[\\\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\n\\\",\\\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974573933, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T17:49:33.938295+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\n\\\",\\\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974573933, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Handling event [icc-incident-updated]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T17:49:33.938307+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741974573933,\"pid\":32,\"hostname\":\"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad\",\"name\":\"icc-slack\",\"msg\":\"Incident updated notification for [icc-incident-updated]: {\\\"createdAt\\\":\\\"2025-03-14T17:49:33.754Z\\\",\\\"user\\\":{\\\"id\\\":\\\"b65f4703-03a2-4674-8031-a91d89753c0d\\\",\\\"gusUserId\\\":\\\"005B00000018dYUIAY\\\",\\\"slackUserId\\\":\\\"WHM054K9U\\\",\\\"name\\\":\\\"Alex Gonzalez\\\",\\\"email\\\":\\\"alexander.gonzalez@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HTQWFF8T\\\",\\\"name\\\":\\\"icc-73024826\\\"},\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"description\\\":\\\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\\\n\\\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\\\n - APAC rollbacks completed at 16:53 UTC\\\\n - EMEA rollbacks completed at 16:58 UTC\\\\n - AMER rollbacks completed at 17:24 UTC\\\\n - JPN rollbacks completed at 17:47 UTC\\\\n\\\\nCustomer Impact\\\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. \\\\n\\\\nWe have no reported cases from external customers.\\\",\\\"detectedTime\\\":\\\"2025-03-14T14:35:00.000Z\\\",\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Customer - Internal\\\",\\\"originReference\\\":\\\"\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-14T17:47:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\\\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T16:44:02.789Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"b65f4703-03a2-4674-8031-a91d89753c0d\\\",\\\"email\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Alex Gonzalez\\\",\\\"firstName\\\":\\\"Alex\\\",\\\"lastName\\\":\\\"Gonzalez\\\",\\\"profile\\\":\\\"icc standard 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Falcon\\\"],\\\"workItem\\\":{\\\"id\\\":\\\"7d192378-91af-4192-9bbc-81bae16cab9a\\\",\\\"workNumber\\\":\\\"W-1780450\\\",\\\"incidentId\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"valid\\\":null,\\\"sfid\\\":null},\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\\\",\\\"engagedAt\\\":\\\"2025-03-14T14:37:18.383Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T17:04:45.241Z\\\",\\\"usdResources\\\":[]},\\\"changes\\\":{\\\"description\\\":[\\\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\n\\\",\\\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\\\n\\\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\\\n - APAC rollbacks completed at 16:53 UTC\\\\n - EMEA rollbacks completed at 16:58 UTC\\\\n - AMER rollbacks completed at 17:24 UTC\\\\n - JPN rollbacks completed at 17:47 UTC\\\\n\\\\nCustomer Impact\\\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975028428, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Received JSON event: {\"createdAt\":\"2025-03-14T17:57:08.420Z\",\"user\":{\"id\":\"9f4c01ec-7d46-47d3-a3a2-2913983c8783\",\"email\":\"incidentcommandcenter@salesforce.com\",\"active\":true,\"name\":\"IncidentCommandCenter\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HtZbYAK\",\"slackUserId\":\"NOT_FOUND_SFDC\",\"createdBy\":\"sam.anderson@salesforce.com\",\"modifiedBy\":\"sam.anderson@salesforce.com\",\"createdAt\":\"2023-02-03T22:47:36.603Z\",\"modifiedAt\":\"2023-02-03T22:47:36.603Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-d9675aca-94e2-4634-b037-3245f2882d3f\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"ok\":true,\"id\":\"420d7d2c-6939-4785-aa6e-f0fbc3547b79\",\"serviceId\":\"PK9N4K7\",\"serviceName\":\"GUS: Airgap Operations Team Incident Escalation\",\"customMessage\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\nSeverity: Sev2\\nSlack Channel: #icc-icc-d9675aca-94e2-4634-b037-3245f2882d3f\\nBridge URL: --\\nAdditional Joining Info: --\\nAdditional Details: Team - AAG Incident Response\\nCase - \\nSeverity - Sev2\\nVoice Bridge - \\nSlack Channel - \\nYou have been paged for a Sev2 Govcloud incident, please join the bridge.\",\"additionalInfo\":{\"rule\":{\"name\":\"SEV2 Incident Page\"}},\"incidentSubject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"incidentDescription\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\n\\nCase created by @Neil Curtis in #govbot\"},\"client\":\"icc-rule-engine\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T17:57:08.429013+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975028429, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='undefined'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T17:57:08.429314+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975028429, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='undefined'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T17:57:08.429780+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975030513, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Received JSON event: {\"createdAt\":\"2025-03-14T17:57:10.505Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-d9675aca-94e2-4634-b037-3245f2882d3f\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"link\":\"https:\/\/salesforce.quip.com\/JAAAAFLL55PO\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T17:57:10.513067+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nCustomer Impact\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975054607, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='undefined'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T17:57:34.607350+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975054607, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:57:34.598Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. 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If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975054607, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Received JSON event: {\"createdAt\":\"2025-03-14T17:57:34.598Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975065626, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='undefined'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T17:57:45.626553+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975065626, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:57:45.183Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nCustomer Impact\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975065626, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T17:57:45.626824+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975065626, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Received JSON event: {\"createdAt\":\"2025-03-14T17:57:45.183Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977133404, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:32:13.404638+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977152942, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:32:32.942884+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977152943, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='undefined'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:32:32.943488+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741977152943,\"pid\":32,\"hostname\":\"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad\",\"name\":\"icc-common\",\"msg\":\"Kafka Consumer is returning ProcessedKafkaEvent {\\\"createdAt\\\":\\\"2025-03-14T18:32:32.911Z\\\",\\\"user\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"d9675aca-94e2-4634-b037-3245f2882d3f\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HC7YFZ9V\\\",\\\"name\\\":\\\"icc-73029614\\\"},\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"description\\\":\\\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\\\n\\\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\\n\\\\nCase created by @Neil Curtis in #govbot\\\",\\\"detectedTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\\\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 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user\\\",\\\"gusUserId\\\":\\\"005EE00000I74NuYAJ\\\",\\\"slackUserId\\\":\\\"U05RNBKJU8H\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-10-20T19:31:34.941Z\\\",\\\"modifiedAt\\\":\\\"2023-10-20T19:31:34.941Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"\\\",\\\"rootCause\\\":\\\"\\\",\\\"createdAt\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"scrumTeamId\\\":\\\"a00EE000012LjV9YAK\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"caseNumber\\\":\\\"73029614\\\",\\\"caseRecordId\\\":\\\"500EE00001Tto1PYAR\\\",\\\"servicesImpacted\\\":[\\\"Gov Cloud CRM\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/JAAAAFLL55PO\\\",\\\"engagedAt\\\":\\\"2025-03-14T17:57:15.920Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T18:03:21.777Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"35 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved. We have Stride team on the call. Stride team advised that the alert is usually caused by AWS upstream latency.\\\",\\\"actions\\\":\\\"We are running few Argus queries to further understand the issue.\\\"},\\\"sentAt\\\":\\\"2025-03-14T18:32:32.547Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C0449P2SUFL\\\"],\\\"emailAddresses\\\":[\\\"aag-incident-alerts@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"7b4619a4-d21f-4027-8f68-64b34c57b2c9\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"35 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved. We have Stride team on the call. Stride team advised that the alert is usually caused by AWS upstream latency.\\\",\\\"actions\\\":\\\"We are running few Argus queries to further understand the issue.\\\"},\\\"sentAt\\\":\\\"2025-03-14T18:32:32.547Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"202", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:32:32.943600+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "5-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"9 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At  9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved.\\\",\\\"actions\\\":\\\"We are paging out to stride team to investigate further on the alert.\\\"},\\\"sentAt\\\":\\\"2025-03-14T18:06:28.522Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"u9nutj-b0tbz8-5rmmw3-sqpmu-1741977152193\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:32:32.943600+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977152943, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:32:32.943601+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977152943, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:32:32.943639+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977152943, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:32:32.943743+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741977152943,\"pid\":32,\"hostname\":\"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad\",\"name\":\"icc-slack\",\"msg\":\"Received JSON event: {\\\"createdAt\\\":\\\"2025-03-14T18:32:32.911Z\\\",\\\"user\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"d9675aca-94e2-4634-b037-3245f2882d3f\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HC7YFZ9V\\\",\\\"name\\\":\\\"icc-73029614\\\"},\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"description\\\":\\\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\\\n\\\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\\n\\\\nCase created by @Neil Curtis in #govbot\\\",\\\"detectedTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\\\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"id\\\":\\\"0d61057e-7f26-440e-b8a0-8cb12b31be97\\\",\\\"name\\\":\\\"IncidentCommunicationsOfficer\\\",\\\"displayName\\\":\\\"Incident Communications Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"externalGusId\\\":null},{\\\"createdAt\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"id\\\":\\\"9f9f1c82-098d-449f-a600-cba4c2d47176\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\\\",\\\"email\\\":\\\"neil.curtis@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Neil Curtis\\\",\\\"firstName\\\":\\\"Neil\\\",\\\"lastName\\\":\\\"Curtis\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000003OAJLIA4\\\",\\\"slackUserId\\\":\\\"WAWUYKTGR\\\",\\\"createdBy\\\":\\\"neil.curtis@salesforce.com\\\",\\\"modifiedBy\\\":\\\"neil.curtis@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-05-05T01:02:05.960Z\\\",\\\"modifiedAt\\\":\\\"2022-05-05T01:02:05.960Z\\\"},\\\"externalGusId\\\":null},{\\\"createdAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"id\\\":\\\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\\\",\\\"name\\\":\\\"IncidentDocumentationOfficer\\\",\\\"displayName\\\":\\\"Incident Documentation Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\\\",\\\"email\\\":\\\"jinze.zhang@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"John Zhang\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE00000I74NuYAJ\\\",\\\"slackUserId\\\":\\\"U05RNBKJU8H\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-10-20T19:31:34.941Z\\\",\\\"modifiedAt\\\":\\\"2023-10-20T19:31:34.941Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"\\\",\\\"rootCause\\\":\\\"\\\",\\\"createdAt\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"scrumTeamId\\\":\\\"a00EE000012LjV9YAK\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"caseNumber\\\":\\\"73029614\\\",\\\"caseRecordId\\\":\\\"500EE00001Tto1PYAR\\\",\\\"servicesImpacted\\\":[\\\"Gov Cloud CRM\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/JAAAAFLL55PO\\\",\\\"engagedAt\\\":\\\"2025-03-14T17:57:15.920Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T18:03:21.777Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"35 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved. We have Stride team on the call. Stride team advised that the alert is usually caused by AWS upstream latency.\\\",\\\"actions\\\":\\\"We are running few Argus queries to further understand the issue.\\\"},\\\"sentAt\\\":\\\"2025-03-14T18:32:32.547Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C0449P2SUFL\\\"],\\\"emailAddresses\\\":[\\\"aag-incident-alerts@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"7b4619a4-d21f-4027-8f68-64b34c57b2c9\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"35 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved. We have Stride team on the call. Stride team advised that the alert is usually caused by AWS upstream latency.\\\",\\\"actions\\\":\\\"We are running few Argus queries to further understand the issue.\\\"},\\\"sentAt\\\":\\\"2025-03-14T18:32:32.547Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"du", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:32:32.943866+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "ration\\\":\\\"9 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At  9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved.\\\",\\\"actions\\\":\\\"We are paging out to stride team to investigate further on the alert.\\\"},\\\"sentAt\\\":\\\"2025-03-14T18:06:28.522Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"u9nutj-b0tbz8-5rmmw3-sqpmu-1741977152193\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:32:32.943866+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977152943, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Handling event [icc-internal-comms-request]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:32:32.944490+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741977152944,\"pid\":32,\"hostname\":\"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad\",\"name\":\"icc-slack\",\"msg\":\"Handler for [icc-internal-comms-request]: {\\\"createdAt\\\":\\\"2025-03-14T18:32:32.911Z\\\",\\\"user\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"d9675aca-94e2-4634-b037-3245f2882d3f\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HC7YFZ9V\\\",\\\"name\\\":\\\"icc-73029614\\\"},\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"description\\\":\\\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\\\n\\\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\\n\\\\nCase created by @Neil Curtis in #govbot\\\",\\\"detectedTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\\\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard 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user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"id\\\":\\\"9f9f1c82-098d-449f-a600-cba4c2d47176\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\\\",\\\"email\\\":\\\"neil.curtis@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Neil Curtis\\\",\\\"firstName\\\":\\\"Neil\\\",\\\"lastName\\\":\\\"Curtis\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000003OAJLIA4\\\",\\\"slackUserId\\\":\\\"WAWUYKTGR\\\",\\\"createdBy\\\":\\\"neil.curtis@salesforce.com\\\",\\\"modifiedBy\\\":\\\"neil.curtis@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-05-05T01:02:05.960Z\\\",\\\"modifiedAt\\\":\\\"2022-05-05T01:02:05.960Z\\\"},\\\"externalGusId\\\":null},{\\\"createdAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"id\\\":\\\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\\\",\\\"name\\\":\\\"IncidentDocumentationOfficer\\\",\\\"displayName\\\":\\\"Incident Documentation Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\\\",\\\"email\\\":\\\"jinze.zhang@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"John Zhang\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE00000I74NuYAJ\\\",\\\"slackUserId\\\":\\\"U05RNBKJU8H\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-10-20T19:31:34.941Z\\\",\\\"modifiedAt\\\":\\\"2023-10-20T19:31:34.941Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"\\\",\\\"rootCause\\\":\\\"\\\",\\\"createdAt\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"scrumTeamId\\\":\\\"a00EE000012LjV9YAK\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"caseNumber\\\":\\\"73029614\\\",\\\"caseRecordId\\\":\\\"500EE00001Tto1PYAR\\\",\\\"servicesImpacted\\\":[\\\"Gov Cloud CRM\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/JAAAAFLL55PO\\\",\\\"engagedAt\\\":\\\"2025-03-14T17:57:15.920Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T18:03:21.777Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"35 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved. We have Stride team on the call. Stride team advised that the alert is usually caused by AWS upstream latency.\\\",\\\"actions\\\":\\\"We are running few Argus queries to further understand the issue.\\\"},\\\"sentAt\\\":\\\"2025-03-14T18:32:32.547Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C0449P2SUFL\\\"],\\\"emailAddresses\\\":[\\\"aag-incident-alerts@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"7b4619a4-d21f-4027-8f68-64b34c57b2c9\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"35 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved. We have Stride team on the call. Stride team advised that the alert is usually caused by AWS upstream latency.\\\",\\\"actions\\\":\\\"We are running few Argus queries to further understand the issue.\\\"},\\\"sentAt\\\":\\\"2025-03-14T18:32:32.547Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:32:32.944502+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "T17:57:03.409Z\\\",\\\"duration\\\":\\\"9 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At  9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved.\\\",\\\"actions\\\":\\\"We are paging out to stride team to investigate further on the alert.\\\"},\\\"sentAt\\\":\\\"2025-03-14T18:06:28.522Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"u9nutj-b0tbz8-5rmmw3-sqpmu-1741977152193\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:32:32.944502+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977153145, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Posting comm to external slack channel C0449P2SUFL - comm: {\"sequenceNumber\":2,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"35 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved. We have Stride team on the call. Stride team advised that the alert is usually caused by AWS upstream latency.\",\"actions\":\"We are running few Argus queries to further understand the issue.\"},\"sentAt\":\"2025-03-14T18:32:32.547Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C0449P2SUFL\"],\"emailAddresses\":[\"aag-incident-alerts@salesforce.com\"]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:32:33.145138+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741980428489, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-scheduled-activity-executed' for consumer group='undefined'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:27:08.489646+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980428489, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:27:08.438Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\"},\"eventObj\":{\"type\":\"PAGE\",\"message\":\"Team - AAG Incident Response\\nCase - 73029614\\nSeverity - Sev2\\nVoice Bridge - https:\/\/meet.google.com\/owh-inkc-coi\\nSlack Channel - icc-73029614\\nYou have been paged for a Sev2 GovCloud incident that's lasted longer than 90 minutes, please join the bridge.\",\"audience\":[{\"id\":\"PE21PIW\",\"name\":\"GovCloud SR Management\",\"status\":\"active\"}],\"offsetUnit\":\"m\",\"isRecurring\":false,\"offsetValue\":90,\"inheritedFromTeamConfig\":true,\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"additionalInfo\":{\"rule\":{\"name\":\"Sev2 Incident SR Management Page\"}},\"conditions\":{\"all\":[{\"fact\":\"severity\",\"value\":\"Sev2\",\"errors\":{},\"operator\":\"equal\"}]},\"id\":\"ef26a507-e654-4eb4-81e3-2b20f253f0cc\",\"slackChannelId\":\"C08HC7YFZ9V\"},\"client\":\"icc-rule-engine\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:27:08.489704+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980428489, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-executed\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:27:08.489705+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980428489, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-executed\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:27:08.489762+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741980428489, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:27:08.489876+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980428489, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Received JSON event: {\"createdAt\":\"2025-03-14T19:27:08.438Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\"},\"eventObj\":{\"type\":\"PAGE\",\"message\":\"Team - AAG Incident Response\\nCase - 73029614\\nSeverity - Sev2\\nVoice Bridge - https:\/\/meet.google.com\/owh-inkc-coi\\nSlack Channel - icc-73029614\\nYou have been paged for a Sev2 GovCloud incident that's lasted longer than 90 minutes, please join the bridge.\",\"audience\":[{\"id\":\"PE21PIW\",\"name\":\"GovCloud SR Management\",\"status\":\"active\"}],\"offsetUnit\":\"m\",\"isRecurring\":false,\"offsetValue\":90,\"inheritedFromTeamConfig\":true,\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"additionalInfo\":{\"rule\":{\"name\":\"Sev2 Incident SR Management Page\"}},\"conditions\":{\"all\":[{\"fact\":\"severity\",\"value\":\"Sev2\",\"errors\":{},\"operator\":\"equal\"}]},\"id\":\"ef26a507-e654-4eb4-81e3-2b20f253f0cc\",\"slackChannelId\":\"C08HC7YFZ9V\"},\"client\":\"icc-rule-engine\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:27:08.489877+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980428489, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Handling event [icc-scheduled-activity-executed]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:27:08.490183+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980428489, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Incident triggered notification: {\"createdAt\":\"2025-03-14T19:27:08.438Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\"},\"eventObj\":{\"type\":\"PAGE\",\"message\":\"Team - AAG Incident Response\\nCase - 73029614\\nSeverity - Sev2\\nVoice Bridge - https:\/\/meet.google.com\/owh-inkc-coi\\nSlack Channel - icc-73029614\\nYou have been paged for a Sev2 GovCloud incident that's lasted longer than 90 minutes, please join the bridge.\",\"audience\":[{\"id\":\"PE21PIW\",\"name\":\"GovCloud SR Management\",\"status\":\"active\"}],\"offsetUnit\":\"m\",\"isRecurring\":false,\"offsetValue\":90,\"inheritedFromTeamConfig\":true,\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"additionalInfo\":{\"rule\":{\"name\":\"Sev2 Incident SR Management Page\"}},\"conditions\":{\"all\":[{\"fact\":\"severity\",\"value\":\"Sev2\",\"errors\":{},\"operator\":\"equal\"}]},\"id\":\"ef26a507-e654-4eb4-81e3-2b20f253f0cc\",\"slackChannelId\":\"C08HC7YFZ9V\"},\"client\":\"icc-rule-engine\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:27:08.490185+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741980428490, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n    at IncidentActivityExecutedMessage.getMessage (\/app\/build\/templates\/messages\/IncidentActivityExecutedMessage.js:45:60)\n    at IccIncidentActivityExecutedListener.handle (\/app\/build\/kafka\/listeners\/IccIncidentActivityExecutedListener.js:17:81)\n    at IccKafkaConsumer.handleEvent (\/app\/build\/kafka\/notifier.consumer.js:63:18)\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/notifier.consumer.js:41:27)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:27:08.490188+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741980428673, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:27:08.673558+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741980428673, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='undefined'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:27:08.674039+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980428674, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:27:08.658Z\",\"user\":{\"id\":\"9f4c01ec-7d46-47d3-a3a2-2913983c8783\",\"email\":\"incidentcommandcenter@salesforce.com\",\"active\":true,\"name\":\"IncidentCommandCenter\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HtZbYAK\",\"slackUserId\":\"NOT_FOUND_SFDC\",\"createdBy\":\"sam.anderson@salesforce.com\",\"modifiedBy\":\"sam.anderson@salesforce.com\",\"createdAt\":\"2023-02-03T22:47:36.603Z\",\"modifiedAt\":\"2023-02-03T22:47:36.603Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"id\":\"abd0d5f9-1a8a-4a3b-9818-2c9a6312fa9a\",\"serviceId\":\"PE21PIW\",\"serviceName\":\"GovCloud SR Management\",\"serviceLink\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PE21PIW\",\"responderName\":\"Jessica Repp\",\"responderId\":\"P6WHS12\",\"responderLink\":\"https:\/\/salesforce.pagerduty.com\/users\/P6WHS12\",\"incidentNumber\":\"14012846\",\"incidentTitle\":\"Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"incidentDetails\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\nSeverity: Sev2\\nSlack Channel: #icc-73029614\\nBridge URL: https:\/\/meet.google.com\/owh-inkc-coi\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: Team - AAG Incident Response\\nCase - 73029614\\nSeverity - Sev2\\nVoice Bridge - https:\/\/meet.google.com\/owh-inkc-coi\\nSlack Channel - icc-73029614\\nYou have been paged for a Sev2 GovCloud incident that's lasted longer than 90 minutes, please join the bridge.\",\"incidentLink\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1WC6U850SFEVX\",\"success\":true,\"pageTimestamp\":\"2025-03-14T19:27:08.604Z\",\"pdData\":{\"incident\":{\"incident_number\":14012846,\"title\":\"Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"description\":\"Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"created_at\":\"2025-03-14T19:27:08Z\",\"updated_at\":\"2025-03-14T19:27:08Z\",\"status\":\"triggered\",\"incident_key\":\"57179194007f4ee8ab667e6adafb227e\",\"service\":{\"id\":\"PE21PIW\",\"type\":\"service_reference\",\"summary\":\"GovCloud SR Management\",\"self\":\"https:\/\/api.pagerduty.com\/services\/PE21PIW\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PE21PIW\"},\"assignments\":[{\"at\":\"2025-03-14T19:27:08Z\",\"assignee\":{\"id\":\"P6WHS12\",\"type\":\"user_reference\",\"summary\":\"Jessica Repp\",\"self\":\"https:\/\/api.pagerduty.com\/users\/P6WHS12\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/users\/P6WHS12\"}}],\"assigned_via\":\"escalation_policy\",\"last_status_change_at\":\"2025-03-14T19:27:08Z\",\"resolved_at\":null,\"first_trigger_log_entry\":{\"id\":\"ROLMUFKA87BY3UHW92FVR6R47N\",\"type\":\"trigger_log_entry_reference\",\"summary\":\"Triggered through the website.\",\"self\":\"https:\/\/api.pagerduty.com\/log_entries\/ROLMUFKA87BY3UHW92FVR6R47N\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1WC6U850SFEVX\/log_entries\/ROLMUFKA87BY3UHW92FVR6R47N\"},\"alert_counts\":{\"all\":0,\"triggered\":0,\"resolved\":0},\"is_mergeable\":true,\"incident_type\":{\"name\":\"incident_default\"},\"escalation_policy\":{\"id\":\"P1TX0MQ\",\"type\":\"escalation_policy_reference\",\"summary\":\"GovCloud - Site Reliability Management\",\"self\":\"https:\/\/api.pagerduty.com\/escalation_policies\/P1TX0MQ\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/escalation_policies\/P1TX0MQ\"},\"teams\":[{\"id\":\"P0T0PHE\",\"type\":\"team_reference\",\"summary\":\"GovCloud SR Management\",\"self\":\"https:\/\/api.pagerduty.com\/teams\/P0T0PHE\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/teams\/P0T0PHE\"}],\"impacted_services\":[{\"id\":\"PE21PIW\",\"type\":\"service_reference\",\"summary\":\"GovCloud SR Management\",\"self\":\"https:\/\/api.pagerduty.com\/services\/PE21PIW\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PE21PIW\"}],\"pending_actions\":[{\"type\":\"escalate\",\"at\":\"2025-03-14T19:37:08Z\"},{\"type\":\"resolve\",\"at\":\"2025-03-15T19:27:08Z\"}],\"acknowledgements\":[],\"basic_alert_grouping\":null,\"alert_grouping\":null,\"last_status_change_by\":{\"id\":\"PE21PIW\",\"type\":\"service_reference\",\"summary\":\"GovCloud SR Management\",\"self\":\"https:\/\/api.pagerduty.com\/services\/PE21PIW\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PE21PIW\"},\"priority\":null,\"incidents_responders\":[],\"responder_requests\":[],\"subscriber_requests\":[],\"urgency\":\"high\",\"id\":\"Q1WC6U850SFEVX\",\"type\":\"incident\",\"summary\":\"[#14012846] Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"self\":\"https:\/\/api.pagerduty.com\/incidents\/Q1WC6U850SFEVX\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1WC6U850SFEVX\",\"body\":{\"details\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\nSeverity: Sev2\\nSlack Channel: #icc-73029614\\nBridge URL: https:\/\/meet.google.com\/owh-inkc-coi\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: Team - AAG Incident Response\\nCase - 73029614\\nSeverity - Sev2\\nVoice Bridge - https:\/\/meet.google.com\/owh-inkc-coi\\nSlack Channel - icc-73029614\\nYou have been paged for a Sev2 GovCloud incident that's lasted longer than 90 minutes, please join the bridge.\"}}},\"responderEmail\":\"jrepp@salesforce.com\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:27:08.674148+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741980428674, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:27:08.674571+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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\\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: Team - AAG Incident Response\\nCase - 73029614\\nSeverity - Sev2\\nVoice Bridge - https:\/\/meet.google.com\/owh-inkc-coi\\nSlack Channel - icc-73029614\\nYou have been paged for a Sev2 GovCloud incident that's lasted longer than 90 minutes, please join the bridge.\",\"incidentLink\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1WC6U850SFEVX\",\"success\":true,\"pageTimestamp\":\"2025-03-14T19:27:08.604Z\",\"pdData\":{\"incident\":{\"incident_number\":14012846,\"title\":\"Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"description\":\"Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"created_at\":\"2025-03-14T19:27:08Z\",\"updated_at\":\"2025-03-14T19:27:08Z\",\"status\":\"triggered\",\"incident_key\":\"57179194007f4ee8ab667e6adafb227e\",\"service\":{\"id\":\"PE21PIW\",\"type\":\"service_reference\",\"summary\":\"GovCloud SR Management\",\"self\":\"https:\/\/api.pagerduty.com\/services\/PE21PIW\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PE21PIW\"},\"assignments\":[{\"at\":\"2025-03-14T19:27:08Z\",\"assignee\":{\"id\":\"P6WHS12\",\"type\":\"user_reference\",\"summary\":\"Jessica Repp\",\"self\":\"https:\/\/api.pagerduty.com\/users\/P6WHS12\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/users\/P6WHS12\"}}],\"assigned_via\":\"escalation_policy\",\"last_status_change_at\":\"2025-03-14T19:27:08Z\",\"resolved_at\":null,\"first_trigger_log_entry\":{\"id\":\"ROLMUFKA87BY3UHW92FVR6R47N\",\"type\":\"trigger_log_entry_reference\",\"summary\":\"Triggered through the website.\",\"self\":\"https:\/\/api.pagerduty.com\/log_entries\/ROLMUFKA87BY3UHW92FVR6R47N\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1WC6U850SFEVX\/log_entries\/ROLMUFKA87BY3UHW92FVR6R47N\"},\"alert_counts\":{\"all\":0,\"triggered\":0,\"resolved\":0},\"is_mergeable\":true,\"incident_type\":{\"name\":\"incident_default\"},\"escalation_policy\":{\"id\":\"P1TX0MQ\",\"type\":\"escalation_policy_reference\",\"summary\":\"GovCloud - Site Reliability Management\",\"self\":\"https:\/\/api.pagerduty.com\/escalation_policies\/P1TX0MQ\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/escalation_policies\/P1TX0MQ\"},\"teams\":[{\"id\":\"P0T0PHE\",\"type\":\"team_reference\",\"summary\":\"GovCloud SR Management\",\"self\":\"https:\/\/api.pagerduty.com\/teams\/P0T0PHE\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/teams\/P0T0PHE\"}],\"impacted_services\":[{\"id\":\"PE21PIW\",\"type\":\"service_reference\",\"summary\":\"GovCloud SR Management\",\"self\":\"https:\/\/api.pagerduty.com\/services\/PE21PIW\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PE21PIW\"}],\"pending_actions\":[{\"type\":\"escalate\",\"at\":\"2025-03-14T19:37:08Z\"},{\"type\":\"resolve\",\"at\":\"2025-03-15T19:27:08Z\"}],\"acknowledgements\":[],\"basic_alert_grouping\":null,\"alert_grouping\":null,\"last_status_change_by\":{\"id\":\"PE21PIW\",\"type\":\"service_reference\",\"summary\":\"GovCloud SR Management\",\"self\":\"https:\/\/api.pagerduty.com\/services\/PE21PIW\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PE21PIW\"},\"priority\":null,\"incidents_responders\":[],\"responder_requests\":[],\"subscriber_requests\":[],\"urgency\":\"high\",\"id\":\"Q1WC6U850SFEVX\",\"type\":\"incident\",\"summary\":\"[#14012846] Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"self\":\"https:\/\/api.pagerduty.com\/incidents\/Q1WC6U850SFEVX\",\"html_url\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1WC6U850SFEVX\",\"body\":{\"details\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\nSeverity: Sev2\\nSlack Channel: #icc-73029614\\nBridge URL: https:\/\/meet.google.com\/owh-inkc-coi\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: Team - AAG Incident Response\\nCase - 73029614\\nSeverity - Sev2\\nVoice Bridge - https:\/\/meet.google.com\/owh-inkc-coi\\nSlack Channel - icc-73029614\\nYou have been paged for a Sev2 GovCloud incident that's lasted longer than 90 minutes, please join the bridge.\"}}},\"responderEmail\":\"jrepp@salesforce.com\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:27:08.674581+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311264, "pid": 34, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:45:11.251Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https:\/\/tel.meet\/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"ok\":true,\"id\":\"fab9b215-fcd7-487e-b6a5-e1a0d3f96921\",\"serviceId\":\"P25VK5X\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\\nSeverity: Sev2\\nSlack Channel: #icc-73035802\\nBridge URL: https:\/\/meet.google.com\/oms-esob-eoa\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https:\/\/tel.meet\/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\\nAdditional Details: \",\"incidentSubject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"incidentDescription\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\"},\"requestId\":\"7100711c-7a23-44d9-1387-e6a0368ef3a2\",\"client\":\"icc-slack-app\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T22:45:11.264217+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994696984, "pid": 34, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:24:56.966Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https:\/\/tel.meet\/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"Capacity\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:24:02.233Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":2,\"severity\":\"Sev3\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/oms-esob-eoa\",\"sentBySlackUserId\":\"U02NP5RGQQ7\",\"sentBy\":\"Dominick Blue\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"duration\":\"27 minutes\",\"incidentCommander\":\"Nikita Aggarwal\",\"incidentCommanderSlackUserId\":\"U03NM0MKSNQ\",\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"team\":\"Site Reliability\",\"content\":\"SR got alert about high APTs and perf degradation of the instance ita28 and upon investigation it is identified that the cause is user activity. An outbound email has been send to Support to notify them the activity is being performed that is impacting the performance of the instance. This cell is a single org cell.\",\"sentAt\":\"2025-03-14T23:24:56.623Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]},\"internalCommsId\":\"7b65956b-2cc6-47da-8b3e-419f5579f88d\",\"allInternalCommsReport\":[{\"sequenceNumber\":2,\"severity\":\"Sev3\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/oms-esob-eoa\",\"sentBySlackUserId\":\"U02NP5RGQQ7\",\"sentBy\":\"Dominick Blue\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"duration\":\"27 minutes\",\"incidentCommander\":\"Nikita Aggarwal\",\"incidentCommanderSlackUserId\":\"U03NM0MKSNQ\",\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"team\":\"Site Reliability\",\"content\":\"SR got alert about high APTs and perf degradation of the instance ita28 and upon investigation it is identified that the cause is user activity. 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This cell is a single org cell.\",\"sentAt\":\"2025-03-14T23:24:56.623Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/oms-esob-eoa\",\"sentBySlackUserId\":\"U02NP5RGQQ7\",\"sentBy\":\"Dominick Blue\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"duration\":\"15 minutes\",\"incidentCommander\":\"Nikita Aggarwal\",\"incidentCommanderSlackUserId\":\"U03NM0MKSNQ\",\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"team\":\"Site Reliability\",\"content\":\"SR was paged due to high APT on ita28. Investigation is underway to identify a path to green. 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994696984, "pid": 34, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Received JSON event: {\"createdAt\":\"2025-03-14T23:24:56.966Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https:\/\/tel.meet\/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"Capacity\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:24:02.233Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":2,\"severity\":\"Sev3\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/oms-esob-eoa\",\"sentBySlackUserId\":\"U02NP5RGQQ7\",\"sentBy\":\"Dominick Blue\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"duration\":\"27 minutes\",\"incidentCommander\":\"Nikita Aggarwal\",\"incidentCommanderSlackUserId\":\"U03NM0MKSNQ\",\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"team\":\"Site Reliability\",\"content\":\"SR got alert about high APTs and perf degradation of the instance ita28 and upon investigation it is identified that the cause is user activity. An outbound email has been send to Support to notify them the activity is being performed that is impacting the performance of the instance. This cell is a single org cell.\",\"sentAt\":\"2025-03-14T23:24:56.623Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]},\"internalCommsId\":\"7b65956b-2cc6-47da-8b3e-419f5579f88d\",\"allInternalCommsReport\":[{\"sequenceNumber\":2,\"severity\":\"Sev3\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/oms-esob-eoa\",\"sentBySlackUserId\":\"U02NP5RGQQ7\",\"sentBy\":\"Dominick Blue\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"duration\":\"27 minutes\",\"incidentCommander\":\"Nikita Aggarwal\",\"incidentCommanderSlackUserId\":\"U03NM0MKSNQ\",\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"team\":\"Site Reliability\",\"content\":\"SR got alert about high APTs and perf degradation of the instance ita28 and upon investigation it is identified that the cause is user activity. An outbound email has been send to Support to notify them the activity is being performed that is impacting the performance of the instance. This cell is a single org cell.\",\"sentAt\":\"2025-03-14T23:24:56.623Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/oms-esob-eoa\",\"sentBySlackUserId\":\"U02NP5RGQQ7\",\"sentBy\":\"Dominick Blue\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"duration\":\"15 minutes\",\"incidentCommander\":\"Nikita Aggarwal\",\"incidentCommanderSlackUserId\":\"U03NM0MKSNQ\",\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"team\":\"Site Reliability\",\"content\":\"SR was paged due to high APT on ita28. Investigation is underway to identify a path to green. CAPE will be paged to assist.\",\"sentAt\":\"2025-03-14T22:44:35.033Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"cf2efc79-6bf0-a51b-b561-c06af219a70c\",\"client\":\"icc-slack-app\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T23:24:56.987388+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994696985, "pid": 34, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Handler for [icc-internal-comms-request]: {\"createdAt\":\"2025-03-14T23:24:56.966Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https:\/\/tel.meet\/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"Capacity\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:24:02.233Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":2,\"severity\":\"Sev3\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/oms-esob-eoa\",\"sentBySlackUserId\":\"U02NP5RGQQ7\",\"sentBy\":\"Dominick Blue\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"duration\":\"27 minutes\",\"incidentCommander\":\"Nikita Aggarwal\",\"incidentCommanderSlackUserId\":\"U03NM0MKSNQ\",\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"team\":\"Site Reliability\",\"content\":\"SR got alert about high APTs and perf degradation of the instance ita28 and upon investigation it is identified that the cause is user activity. 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This cell is a single org cell.\",\"sentAt\":\"2025-03-14T23:24:56.623Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/oms-esob-eoa\",\"sentBySlackUserId\":\"U02NP5RGQQ7\",\"sentBy\":\"Dominick Blue\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"duration\":\"15 minutes\",\"incidentCommander\":\"Nikita Aggarwal\",\"incidentCommanderSlackUserId\":\"U03NM0MKSNQ\",\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"team\":\"Site Reliability\",\"content\":\"SR was paged due to high APT on ita28. Investigation is underway to identify a path to green. CAPE will be paged to assist.\",\"sentAt\":\"2025-03-14T22:44:35.033Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"cf2efc79-6bf0-a51b-b561-c06af219a70c\",\"client\":\"icc-slack-app\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T23:24:56.987397+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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