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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975980471, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:00.456Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nCustomer Impact\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard 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user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard 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"owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975980471, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:13:00.472271+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975980471, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Received JSON event: {\"createdAt\":\"2025-03-14T18:13:00.456Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nCustomer Impact\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard 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user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"workItem\":{\"createdAt\":\"2025-03-14T17:49:38.449Z\",\"modifiedAt\":\"2025-03-14T17:49:38.449Z\",\"id\":\"59724378-2593-4d98-a228-5f15b173b4b3\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":true,\"sfid\":\"a07B0000000VzLxIAK\"},\"quipDocLink\":\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:55:41.685Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"vwpivk-b1n62-lccsei-72br5k-1741975979627\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:13:00.472279+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975980471, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Handling event [icc-usd-resource-deleted]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:13:00.472279+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 40, "time": 1741975980471, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "No Listener registered for event [icc-usd-resource-deleted]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:13:00.472280+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975980493, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:13:00.493627+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975980493, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='undefined'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:13:00.493970+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975980493, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:00.484Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nCustomer Impact\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard 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user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"workItem\":{\"createdAt\":\"2025-03-14T17:49:38.449Z\",\"modifiedAt\":\"2025-03-14T17:49:38.449Z\",\"id\":\"59724378-2593-4d98-a228-5f15b173b4b3\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":true,\"sfid\":\"a07B0000000VzLxIAK\"},\"quipDocLink\":\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:55:41.685Z\"},\"eventObj\":[],\"requestId\":\"vwpivk-b1n62-lccsei-72br5k-1741975979627\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:13:00.494067+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975980494, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:13:00.494071+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975980494, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:13:00.494133+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975980494, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:13:00.494210+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975980494, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Received JSON event: {\"createdAt\":\"2025-03-14T18:13:00.484Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nCustomer Impact\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975986208, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='undefined'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:13:06.208630+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975986208, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:06.200Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000r5SzYAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\",\"customerExperience\":\"Mail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. We have no reported cases from external customers.\",\"immediateResolution\":\"TTMD: 14:55 UTC\\nThe primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\",\"aarQuestions\":\"What went well in the response: Teams were able to identify the problem very quickly and effectively, including the necessary steps to identify a viable mitigation path (rolling back).\\nWhat was challenging in the response: It took longer than we would like from the time that we made a mitigating decision until we actually executed the first rollback stagger. The challenge here is that we couldn't just click the rollback button, as additional changes would've been rolled back introducing a significant amount of risk for rollback regression. This conversation on how to proceed with the rollback took additional time to talk through.\\n\\nAAR Questions: \\n1. Why was this issue missed during pre-deployment testing.\\n2. Why did this issue go unnoticed for ~3 days post deployment?\",\"changes\":\"72946812\",\"breakFix\":\"73028534\",\"productTagName\":\"Ingress Gateway Control Plane\",\"closedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T18:13:00.401Z\",\"modifiedAt\":\"2025-03-14T18:13:00.401Z\",\"id\":\"359e3d41-544a-4de7-a4bd-fee6c9534b64\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:55:41.685Z\"},\"eventObj\":{\"link\":\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:13:06.208751+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975986208, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:13:06.208752+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975986208, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:13:06.208791+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975986208, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:13:06.208908+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975986208, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Received JSON event: {\"createdAt\":\"2025-03-14T18:13:06.200Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000r5SzYAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\",\"customerExperience\":\"Mail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. We have no reported cases from external customers.\",\"immediateResolution\":\"TTMD: 14:55 UTC\\nThe primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\",\"aarQuestions\":\"What went well in the response: Teams were able to identify the problem very quickly and effectively, including the necessary steps to identify a viable mitigation path (rolling back).\\nWhat was challenging in the response: It took longer than we would like from the time that we made a mitigating decision until we actually executed the first rollback stagger. The challenge here is that we couldn't just click the rollback button, as additional changes would've been rolled back introducing a significant amount of risk for rollback regression. This conversation on how to proceed with the rollback took additional time to talk through.\\n\\nAAR Questions: \\n1. Why was this issue missed during pre-deployment testing.\\n2. Why did this issue go unnoticed for ~3 days post deployment?\",\"changes\":\"72946812\",\"breakFix\":\"73028534\",\"productTagName\":\"Ingress Gateway Control Plane\",\"closedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T18:13:00.401Z\",\"modifiedAt\":\"2025-03-14T18:13:00.401Z\",\"id\":\"359e3d41-544a-4de7-a4bd-fee6c9534b64\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:55:41.685Z\"},\"eventObj\":{\"link\":\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:13:06.209008+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975986208, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Handling event [icc-report-finished]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:13:06.209148+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975986209, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Incident closed notification for [icc-report-created]: {\"createdAt\":\"2025-03-14T18:13:06.200Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000r5SzYAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\",\"customerExperience\":\"Mail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. We have no reported cases from external customers.\",\"immediateResolution\":\"TTMD: 14:55 UTC\\nThe primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\",\"aarQuestions\":\"What went well in the response: Teams were able to identify the problem very quickly and effectively, including the necessary steps to identify a viable mitigation path (rolling back).\\nWhat was challenging in the response: It took longer than we would like from the time that we made a mitigating decision until we actually executed the first rollback stagger. The challenge here is that we couldn't just click the rollback button, as additional changes would've been rolled back introducing a significant amount of risk for rollback regression. This conversation on how to proceed with the rollback took additional time to talk through.\\n\\nAAR Questions: \\n1. Why was this issue missed during pre-deployment testing.\\n2. Why did this issue go unnoticed for ~3 days post deployment?\",\"changes\":\"72946812\",\"breakFix\":\"73028534\",\"productTagName\":\"Ingress Gateway Control Plane\",\"closedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T18:13:00.401Z\",\"modifiedAt\":\"2025-03-14T18:13:00.401Z\",\"id\":\"359e3d41-544a-4de7-a4bd-fee6c9534b64\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:55:41.685Z\"},\"eventObj\":{\"link\":\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:13:06.209154+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975992890, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-prb-number-updated' for consumer group='undefined'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:13:12.890125+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975992890, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:12.841Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"\"},\"caseRecordId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"prbNumber\":{\"sfid\":\"a4QEE00000067Zt2AI\",\"valid\":true,\"gusIdentifier\":\"PRB-0027104\",\"value\":\"PRB-0027104\",\"createdByIcc\":true,\"workItems\":[{\"id\":\"a07EE00002B5bbcYAB\",\"success\":true}]}},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T18:13:12.841Z\",\"recordId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseNumber\":\"\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:13:12.890141+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975992890, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-prb-number-updated\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:13:12.890210+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975992890, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-prb-number-updated\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:13:12.890214+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975992890, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Handling event [icc-prb-number-updated]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:13:12.890376+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741976878159, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "err": { "type": "Error", "message": "Oops! `close` is not a valid subcommand for the `\/icc` command. Try `\/icc help` to see the list of available subcommands for this command.", "stack": "Error: Oops! `close` is not a valid subcommand for the `\/icc` command. Try `\/icc help` to see the list of available subcommands for this command.\n    at Array.parseSubcommandMiddleware (\/app\/build\/boltInteractions\/commands\/BoltCommand.js:68:19)\n    at invokeMiddleware (\/app\/node_modules\/@slack\/bolt\/dist\/middleware\/process.js:12:53)\n    at next (\/app\/node_modules\/@slack\/bolt\/dist\/middleware\/process.js:14:29)\n    at Array.authMiddleware (\/app\/build\/boltInteractions\/BoltInteraction.js:60:32)\n    at process.processTicksAndRejections (node:internal\/process\/task_queues:95:5)\n    at async Array.userAndChannelMiddleware (\/app\/build\/boltInteractions\/commands\/BoltCommand.js:19:26)\n    at async Array.errorHandlingMiddleware (\/app\/build\/boltInteractions\/BoltInteraction.js:25:30)\n    at async Array.<anonymous> (\/app\/node_modules\/@slack\/bolt\/dist\/middleware\/builtin.js:211:9)\n    at async Array.onlyCommands (\/app\/node_modules\/@slack\/bolt\/dist\/middleware\/builtin.js:45:5)\n    at async Promise.allSettled (index 31)" }, "msg": "Oops! `close` is not a valid subcommand for the `\/icc` command. Try `\/icc help` to see the list of available subcommands for this command." }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:27:58.159227+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741976878159, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0,\"method\":\"C08HRLTF40J\",\"path\":\"U02Q288NF7W\",\"statusCode\":1}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:27:58.159796+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741976878159, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:27:58.159872+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741976893404, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2848591872,\"uptime\":1796622.71,\"totalMem\":4018155520,\"loadavg\":[0.1,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23781290,\"nice\":13940,\"sys\":3467200,\"idle\":1762910210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23684720,\"nice\":13830,\"sys\":3480980,\"idle\":1763135250,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6133,\"sum\":59598}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:28:13.404560+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741976893404, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:28:13.404643+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977043185, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Received kafka message with key: c4404702-786a-4147-bb53-d8e51e848b2e" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:30:43.185925+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977043185, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='undefined'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:30:43.186021+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977043186, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:30:43.136Z\",\"user\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"name\":\"Gulshankumar Shrawankumar Arora\",\"email\":\"gulshankumar.arora@salesforce.com\"},\"incident\":{\"id\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"slackChannel\":{\"id\":\"C08HRLTF40J\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsV5kYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T18:30:43.136Z\",\"recordId\":\"500EE00001TsV5kYAF\",\"incidentId\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"caseNumber\":\"73018038\"},\"changes\":{}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:30:43.186052+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977043186, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:30:43.186081+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977043186, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:30:43.186135+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977043186, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:30:43.186236+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977043186, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Received JSON event: {\"createdAt\":\"2025-03-14T18:30:43.136Z\",\"user\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"name\":\"Gulshankumar Shrawankumar Arora\",\"email\":\"gulshankumar.arora@salesforce.com\"},\"incident\":{\"id\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"slackChannel\":{\"id\":\"C08HRLTF40J\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsV5kYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T18:30:43.136Z\",\"recordId\":\"500EE00001TsV5kYAF\",\"incidentId\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"caseNumber\":\"73018038\"},\"changes\":{}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:30:43.186242+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977043186, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Handling event [icc-gus-response]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:30:43.186284+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977043186, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Handler for [icc-gus-response]: {\"createdAt\":\"2025-03-14T18:30:43.136Z\",\"user\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"name\":\"Gulshankumar Shrawankumar Arora\",\"email\":\"gulshankumar.arora@salesforce.com\"},\"incident\":{\"id\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"slackChannel\":{\"id\":\"C08HRLTF40J\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsV5kYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T18:30:43.136Z\",\"recordId\":\"500EE00001TsV5kYAF\",\"incidentId\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"caseNumber\":\"73018038\"},\"changes\":{}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:30:43.186285+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977673404, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:41:13.404698+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977955614, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "IncidentsApi::createIncident, response: {\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"modifiedAt\":\"2025-03-14T18:45:55.304Z\",\"createdBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"modifiedBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe:\/\/pki.sfdc.net\/v1\/service=ingressgateway\/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http:\/\/sfdc.co\/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978637850, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:57:17.850368+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "[WARN]  bolt-app The top-level `text` argument is missing in the request payload for a chat.postMessage call - It's a best practice to always provide a `text` argument when posting a message. The `text` is used in places where the content cannot be rendered such as: system push notifications, assistive technology such as screen readers, etc.", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:57:18.229234+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978676760, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":340.270036,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:57:56.760867+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978676760, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:57:56.760938+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978861999, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":490.878647,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:01:02.000114+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978862000, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:01:02.000332+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978901014, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:01:41.014366+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978901014, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='undefined'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:01:41.015078+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741978901014,\"pid\":32,\"hostname\":\"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad\",\"name\":\"icc-common\",\"msg\":\"Kafka Consumer is returning ProcessedKafkaEvent {\\\"createdAt\\\":\\\"2025-03-14T19:01:40.516Z\\\",\\\"user\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"d9675aca-94e2-4634-b037-3245f2882d3f\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HC7YFZ9V\\\",\\\"name\\\":\\\"icc-73029614\\\"},\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"description\\\":\\\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\\\n\\\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\\n\\\\nCase created by @Neil Curtis in #govbot\\\",\\\"detectedTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\\\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard 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user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"id\\\":\\\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\\\",\\\"name\\\":\\\"IncidentDocumentationOfficer\\\",\\\"displayName\\\":\\\"Incident Documentation Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\\\",\\\"email\\\":\\\"jinze.zhang@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"John Zhang\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE00000I74NuYAJ\\\",\\\"slackUserId\\\":\\\"U05RNBKJU8H\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-10-20T19:31:34.941Z\\\",\\\"modifiedAt\\\":\\\"2023-10-20T19:31:34.941Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"\\\",\\\"rootCause\\\":\\\"\\\",\\\"createdAt\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"scrumTeamId\\\":\\\"a00EE000012LjV9YAK\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"caseNumber\\\":\\\"73029614\\\",\\\"caseRecordId\\\":\\\"500EE00001Tto1PYAR\\\",\\\"servicesImpacted\\\":[\\\"Gov Cloud CRM\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/JAAAAFLL55PO\\\",\\\"engagedAt\\\":\\\"2025-03-14T17:57:15.920Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T18:03:21.777Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"65 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\\\",\\\"actions\\\":\\\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\\\"},\\\"sentAt\\\":\\\"2025-03-14T19:01:40.051Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C0449P2SUFL\\\"],\\\"emailAddresses\\\":[\\\"aag-incident-alerts@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"bc65bc04-54e5-4001-b143-7bc3a33f8681\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"65 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\\\",\\\"actions\\\":\\\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\\\"},\\\"sentAt\\\":\\\"2025-03-14T19:01:40.051Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:01:41.015199+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"35 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved. We have Stride team on the call. Stride team advised that the alert is usually caused by AWS upstream latency.\\\",\\\"actions\\\":\\\"We are running few Argus queries to further understand the issue.\\\"},\\\"sentAt\\\":\\\"2025-03-14T18:32:32.547Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"9 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At  9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved.\\\",\\\"actions\\\":\\\"We are paging out to stride team to investigate further on the alert.\\\"},\\\"sentAt\\\":\\\"2025-03-14T18:06:28.522Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"ekjai-b8y231-92nlr-tkcd0c-1741978899531\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:01:41.015199+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978901015, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:01:41.015201+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978901015, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:01:41.015202+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978901015, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:01:41.015235+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741978901015,\"pid\":32,\"hostname\":\"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad\",\"name\":\"icc-slack\",\"msg\":\"Received JSON event: {\\\"createdAt\\\":\\\"2025-03-14T19:01:40.516Z\\\",\\\"user\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"d9675aca-94e2-4634-b037-3245f2882d3f\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HC7YFZ9V\\\",\\\"name\\\":\\\"icc-73029614\\\"},\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"description\\\":\\\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\\\n\\\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\\n\\\\nCase created by @Neil Curtis in #govbot\\\",\\\"detectedTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\\\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"id\\\":\\\"0d61057e-7f26-440e-b8a0-8cb12b31be97\\\",\\\"name\\\":\\\"IncidentCommunicationsOfficer\\\",\\\"displayName\\\":\\\"Incident Communications Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"externalGusId\\\":null},{\\\"createdAt\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"id\\\":\\\"9f9f1c82-098d-449f-a600-cba4c2d47176\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\\\",\\\"email\\\":\\\"neil.curtis@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Neil Curtis\\\",\\\"firstName\\\":\\\"Neil\\\",\\\"lastName\\\":\\\"Curtis\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000003OAJLIA4\\\",\\\"slackUserId\\\":\\\"WAWUYKTGR\\\",\\\"createdBy\\\":\\\"neil.curtis@salesforce.com\\\",\\\"modifiedBy\\\":\\\"neil.curtis@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-05-05T01:02:05.960Z\\\",\\\"modifiedAt\\\":\\\"2022-05-05T01:02:05.960Z\\\"},\\\"externalGusId\\\":null},{\\\"createdAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"id\\\":\\\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\\\",\\\"name\\\":\\\"IncidentDocumentationOfficer\\\",\\\"displayName\\\":\\\"Incident Documentation Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\\\",\\\"email\\\":\\\"jinze.zhang@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"John Zhang\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE00000I74NuYAJ\\\",\\\"slackUserId\\\":\\\"U05RNBKJU8H\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-10-20T19:31:34.941Z\\\",\\\"modifiedAt\\\":\\\"2023-10-20T19:31:34.941Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"\\\",\\\"rootCause\\\":\\\"\\\",\\\"createdAt\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"scrumTeamId\\\":\\\"a00EE000012LjV9YAK\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"caseNumber\\\":\\\"73029614\\\",\\\"caseRecordId\\\":\\\"500EE00001Tto1PYAR\\\",\\\"servicesImpacted\\\":[\\\"Gov Cloud CRM\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/JAAAAFLL55PO\\\",\\\"engagedAt\\\":\\\"2025-03-14T17:57:15.920Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T18:03:21.777Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"65 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\\\",\\\"actions\\\":\\\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\\\"},\\\"sentAt\\\":\\\"2025-03-14T19:01:40.051Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C0449P2SUFL\\\"],\\\"emailAddresses\\\":[\\\"aag-incident-alerts@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"bc65bc04-54e5-4001-b143-7bc3a33f8681\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"65 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\\\",\\\"actions\\\":\\\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\\\"},\\\"sentAt\\\":\\\"2025-03-14T19:01:40.051Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:01:41.015374+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": ".google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"35 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved. We have Stride team on the call. Stride team advised that the alert is usually caused by AWS upstream latency.\\\",\\\"actions\\\":\\\"We are running few Argus queries to further understand the issue.\\\"},\\\"sentAt\\\":\\\"2025-03-14T18:32:32.547Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"9 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At  9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved.\\\",\\\"actions\\\":\\\"We are paging out to stride team to investigate further on the alert.\\\"},\\\"sentAt\\\":\\\"2025-03-14T18:06:28.522Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"ekjai-b8y231-92nlr-tkcd0c-1741978899531\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:01:41.015374+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978901015, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Handling event [icc-internal-comms-request]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:01:41.015503+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741978901015,\"pid\":32,\"hostname\":\"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad\",\"name\":\"icc-slack\",\"msg\":\"Handler for [icc-internal-comms-request]: {\\\"createdAt\\\":\\\"2025-03-14T19:01:40.516Z\\\",\\\"user\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"d9675aca-94e2-4634-b037-3245f2882d3f\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HC7YFZ9V\\\",\\\"name\\\":\\\"icc-73029614\\\"},\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"description\\\":\\\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\\\n\\\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\\n\\\\nCase created by @Neil Curtis in #govbot\\\",\\\"detectedTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\\\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"id\\\":\\\"0d61057e-7f26-440e-b8a0-8cb12b31be97\\\",\\\"name\\\":\\\"IncidentCommunicationsOfficer\\\",\\\"displayName\\\":\\\"Incident Communications Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"externalGusId\\\":null},{\\\"createdAt\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"id\\\":\\\"9f9f1c82-098d-449f-a600-cba4c2d47176\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\\\",\\\"email\\\":\\\"neil.curtis@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Neil Curtis\\\",\\\"firstName\\\":\\\"Neil\\\",\\\"lastName\\\":\\\"Curtis\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000003OAJLIA4\\\",\\\"slackUserId\\\":\\\"WAWUYKTGR\\\",\\\"createdBy\\\":\\\"neil.curtis@salesforce.com\\\",\\\"modifiedBy\\\":\\\"neil.curtis@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-05-05T01:02:05.960Z\\\",\\\"modifiedAt\\\":\\\"2022-05-05T01:02:05.960Z\\\"},\\\"externalGusId\\\":null},{\\\"createdAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"id\\\":\\\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\\\",\\\"name\\\":\\\"IncidentDocumentationOfficer\\\",\\\"displayName\\\":\\\"Incident Documentation Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\\\",\\\"email\\\":\\\"jinze.zhang@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"John Zhang\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE00000I74NuYAJ\\\",\\\"slackUserId\\\":\\\"U05RNBKJU8H\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-10-20T19:31:34.941Z\\\",\\\"modifiedAt\\\":\\\"2023-10-20T19:31:34.941Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"\\\",\\\"rootCause\\\":\\\"\\\",\\\"createdAt\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"scrumTeamId\\\":\\\"a00EE000012LjV9YAK\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"caseNumber\\\":\\\"73029614\\\",\\\"caseRecordId\\\":\\\"500EE00001Tto1PYAR\\\",\\\"servicesImpacted\\\":[\\\"Gov Cloud CRM\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/JAAAAFLL55PO\\\",\\\"engagedAt\\\":\\\"2025-03-14T17:57:15.920Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T18:03:21.777Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"65 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\\\",\\\"actions\\\":\\\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\\\"},\\\"sentAt\\\":\\\"2025-03-14T19:01:40.051Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C0449P2SUFL\\\"],\\\"emailAddresses\\\":[\\\"aag-incident-alerts@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"bc65bc04-54e5-4001-b143-7bc3a33f8681\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"65 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\\\",\\\"actions\\\":\\\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\\\"},\\\"sentAt\\\":\\\"2025-03-14T19:01:40.051Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridg", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:01:41.015517+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "eUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"35 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved. We have Stride team on the call. Stride team advised that the alert is usually caused by AWS upstream latency.\\\",\\\"actions\\\":\\\"We are running few Argus queries to further understand the issue.\\\"},\\\"sentAt\\\":\\\"2025-03-14T18:32:32.547Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"9 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At  9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved.\\\",\\\"actions\\\":\\\"We are paging out to stride team to investigate further on the alert.\\\"},\\\"sentAt\\\":\\\"2025-03-14T18:06:28.522Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"ekjai-b8y231-92nlr-tkcd0c-1741978899531\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:01:41.015517+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978901214, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Posting comm to external slack channel C0449P2SUFL - comm: {\"sequenceNumber\":3,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"65 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\",\"actions\":\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\"},\"sentAt\":\"2025-03-14T19:01:40.051Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C0449P2SUFL\"],\"emailAddresses\":[\"aag-incident-alerts@salesforce.com\"]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:01:41.214746+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978983022, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:03:03.022874+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978983179, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":157.028595,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:03:03.180035+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978983180, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:03:03.180103+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978983264, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":84.459112,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:03:03.264720+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978983264, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:03:03.264816+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978993412, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:03:13.412664+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741980008093,\"pid\":32,\"hostname\":\"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad\",\"name\":\"icc-slack\",\"msg\":\"IncidentsApi::updateIncident, response: {\\\"createdAt\\\":\\\"2025-03-14T18:46:05.215Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T19:20:07.445Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard 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\\\\nFind numbers in more regions on https:\/\/tel.meet\/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\\\n\\\\nAdditional Details: Team - Site Reliability\\\\nCase - 73030750\\\\nSeverity - Sev1\\\\nVoice Bridge - https:\/\/meet.google.com\/vwy-oqks-npc\\\\nSlack Channel - icc-73030750\\\\nPlease join the Voice Bridge and Slack Channel\\\"},\\\"self\\\":\\\"https:\/\/api.pagerduty.com\/incidents\/Q1KSCVDRIPXVBM\\\",\\\"type\\\":\\\"incident\\\",\\\"teams\\\":[{\\\"id\\\":\\\"PJ5CMM3\\\",\\\"self\\\":\\\"https:\/\/api.pagerduty.com\/teams\/PJ5CMM3\\\",\\\"type\\\":\\\"team_reference\\\",\\\"summary\\\":\\\"CIC Communications\\\",\\\"html_url\\\":\\\"https:\/\/salesforce.pagerduty.com\/teams\/PJ5CMM3\\\"}],\\\"title\\\":\\\"Incident: Platfom events publish failures instance wide DEU124\\\",\\\"status\\\":\\\"triggered\\\",\\\"service\\\":{\\\"id\\\":\\\"PLSMU0R\\\",\\\"self\\\":\\\"https:\/\/api.pagerduty.com\/services\/PLSMU0R\\\",\\\"type\\\":\\\"service_reference\\\",\\\"summary\\\":\\\"CIC Comms - Trust Assistance\\\",\\\"html_url\\\":\\\"https:\/\/salesforce.pagerduty.com\/service-directory\/PLSMU0R\\\"},\\\"summary\\\":\\\"[#14012579] Incident: Platfom events publish failures instance wide DEU124\\\",\\\"urgency\\\":\\\"high\\\",\\\"html_url\\\":\\\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1KSCVDRIPXVBM\\\",\\\"priority\\\":null,\\\"created_at\\\":\\\"2025-03-14T18:58:11Z\\\",\\\"updated_at\\\":\\\"2025-03-14T18:58:11Z\\\",\\\"assignments\\\":[{\\\"at\\\":\\\"2025-03-14T18:58:11Z\\\",\\\"assignee\\\":{\\\"id\\\":\\\"P95I2QJ\\\",\\\"self\\\":\\\"https:\/\/api.pagerduty.com\/users\/P95I2QJ\\\",\\\"type\\\":\\\"user_reference\\\",\\\"summary\\\":\\\"Sardendu Pramanik\\\",\\\"html_url\\\":\\\"https:\/\/salesforce.pagerduty.com\/users\/P95I2QJ\\\"}}],\\\"description\\\":\\\"Incident: Platfom events publish failures instance wide DEU124\\\",\\\"resolved_at\\\":null,\\\"alert_counts\\\":{\\\"all\\\":0,\\\"resolved\\\":0,\\\"triggered\\\":0},\\\"assigned_via\\\":\\\"escalation_policy\\\",\\\"incident_key\\\":\\\"da98e7eb8f6145fb835d3bebd4d315c8\\\",\\\"is_mergeable\\\":true,\\\"incident_type\\\":{\\\"name\\\":\\\"incident_default\\\"},\\\"alert_grouping\\\":null,\\\"incident_number\\\":14012579,\\\"pending_actions\\\":[{\\\"at\\\":\\\"2025-03-14T19:03:11Z\\\",\\\"type\\\":\\\"escalate\\\"}],\\\"acknowledgements\\\":[],\\\"escalation_policy\\\":{\\\"id\\\":\\\"PQF6ZR5\\\",\\\"self\\\":\\\"https:\/\/api.pagerduty.com\/escalation_policies\/PQF6ZR5\\\",\\\"type\\\":\\\"escalation_policy_reference\\\",\\\"summary\\\":\\\"CIC Comms - Trust - EP\\\",\\\"html_url\\\":\\\"https:\/\/salesforce.pagerduty.com\/escalation_policies\/PQF6ZR5\\\"},\\\"impacted_services\\\":[{\\\"id\\\":\\\"PLSMU0R\\\",\\\"self\\\":\\\"https:\/\/api.pagerduty.com\/services\/PLSMU0R\\\",\\\"type\\\":\\\"service_reference\\\",\\\"summary\\\":\\\"CIC Comms - Trust Assistance\\\",\\\"html_url\\\":\\\"https:\/\/salesforce.pagerduty.com\/service-directory\/PLSMU0R\\\"}],\\\"responder_requests\\\":[],\\\"subscriber_requests\\\":[],\\\"basic_alert_grouping\\\":null,\\\"incidents_responders\\\":[],\\\"last_status_change_at\\\":\\\"2025-03-14T18:58:11Z\\\",\\\"last_status_change_by\\\":{\\\"id\\\":\\\"PLSMU0R\\\",\\\"self\\\":\\\"https:\/\/api.pagerduty.com\/services\/PLSMU0R\\\",\\\"type\\\":\\\"service_reference\\\",\\\"summary\\\":\\\"CIC Comms - Trust Assistance\\\",\\\"html_url\\\":\\\"https:\/\/salesforce.pagerduty.com\/service-directory\/PLSMU0R\\\"},\\\"first_trigger_log_entry\\\":{\\\"id\\\":\\\"RNOXFF6ZZ1AGH4ADNO64D4TXGO\\\",\\\"self\\\":\\\"https:\/\/api.pagerduty.com\/log_entries\/RNOXFF6ZZ1AGH4ADNO64D4TXGO\\\",\\\"type\\\":\\\"trigger_log_entry_reference\\\",\\\"summary\\\":\\\"Triggered through the website.\\\",\\\"html_url\\\":\\\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1KSCVDRIPXVBM\/log_entries\/RNOXFF6ZZ1AGH4ADNO64D4TXGO\\\"}}},\\\"success\\\":true,\\\"serviceId\\\":\\\"PLSMU0R\\\",\\\"responderId\\\":\\\"P95I2QJ\\\",\\\"serviceLink\\\":\\\"https:\/\/salesforce.pagerduty.com\/service-directory\/PLSMU0R\\\",\\\"serviceName\\\":\\\"CIC Comms - Trust Assistance\\\",\\\"incidentLink\\\":\\\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1KSCVDRIPXVBM\\\",\\\"incidentTitle\\\":\\\"Incident: Platfom events publish failures instance wide DEU124\\\",\\\"pageTimestamp\\\":\\\"2025-03-14T18:58:11.796Z\\\",\\\"responderLink\\\":\\\"https:\/\/salesforce.pagerduty.com\/users\/P95I2QJ\\\",\\\"responderName\\\":\\\"Sardendu Pramanik\\\",\\\"incidentNumber\\\":\\\"14012579\\\",\\\"responderEmail\\\":\\\"sardendu.pramanik@salesforce.com\\\",\\\"incidentDetails\\\":\\\"Please join this active incident:\\\\nTeam: Site Reliability\\\\nSubject: Platfom events publish failures instance wide DEU124\\\\nSeverity: Sev1\\\\nSlack Channel: #icc-73030750\\\\nBridge URL: https:\/\/meet.google.com\/vwy-oqks-npc\\\\nAdditional Joining Info: Join By Phone:\\\\nUS number: tel:+1-262-682-1484, pin: 923121531; 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306183, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T20:31:46.183074+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306183, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T20:31:46.183098+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984306183, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T20:31:46.183186+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306183, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Received JSON event: {\"createdAt\":\"2025-03-14T20:31:46.174Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"description\":\"At 13:42 UTC on March 14 the alert for \\\"stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\" went off an resolved 13:56 UTC. The AAG team began initial triage and started to see a trend that this alert had spikes around the same time on March 13 and March 12. The team wanted to tracked down if any trend was going to continue over the weekend and ingaged The GIR team to open an incident at 17:50 UTC. The team paged out to the Stride team the provided a Query that tracked the same spike in the alert latency and Upstream AWS latency.   \\nAt 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.enterprise.slack.com\/archives\/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 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"2025-03-14T20:31:46.183304+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 40, "time": 1741984306183, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "No Listener registered for event [icc-usd-resource-deleted]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T20:31:46.183306+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984306203, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T20:31:46.203955+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984306204, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='undefined'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T20:31:46.204321+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306204, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:31:46.195Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"description\":\"At 13:42 UTC on March 14 the alert for \\\"stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\" went off an resolved 13:56 UTC. The AAG team began initial triage and started to see a trend that this alert had spikes around the same time on March 13 and March 12. The team wanted to tracked down if any trend was going to continue over the weekend and ingaged The GIR team to open an incident at 17:50 UTC. The team paged out to the Stride team the provided a Query that tracked the same spike in the alert latency and Upstream AWS latency.   \\nAt 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.enterprise.slack.com\/archives\/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard 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user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:57:12.349Z\"},\"eventObj\":[],\"requestId\":\"dpmx18-0umo6r-hs22dh-qdo59c-1741984305440\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T20:31:46.204418+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306204, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T20:31:46.204420+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306204, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T20:31:46.204444+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741984306204, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T20:31:46.204515+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306204, "pid": 32, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "msg": "Received JSON event: {\"createdAt\":\"2025-03-14T20:31:46.195Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"description\":\"At 13:42 UTC on March 14 the alert for \\\"stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\\" went off an resolved 13:56 UTC. The AAG team began initial triage and started to see a trend that this alert had spikes around the same time on March 13 and March 12. The team wanted to tracked down if any trend was going to continue over the weekend and ingaged The GIR team to open an incident at 17:50 UTC. The team paged out to the Stride team the provided a Query that tracked the same spike in the alert latency and Upstream AWS latency.   \\nAt 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.enterprise.slack.com\/archives\/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741990820154, "pid": 34, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Initializing Kafka Connection with the following configurations:" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T22:20:20.154911+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741990820154, "pid": 34, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Broker URLs: ec2-52-13-163-132.us-west-2.compute.amazonaws.com:9096,ec2-52-32-24-181.us-west-2.compute.amazonaws.com:9096,ec2-44-235-202-101.us-west-2.compute.amazonaws.com:9096" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T22:20:20.154954+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741990820154, "pid": 34, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Using SSL Endpoints for Kafka" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T22:20:20.155010+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741990820156, "pid": 34, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Broker URLs: ec2-52-13-163-132.us-west-2.compute.amazonaws.com:9096,ec2-52-32-24-181.us-west-2.compute.amazonaws.com:9096,ec2-44-235-202-101.us-west-2.compute.amazonaws.com:9096" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T22:20:20.156404+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741990820156, "pid": 34, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Metrics Kafka Producer enabled for RED metrics at metrics" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T22:20:20.157000+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "[INFO]  socket-mode:SocketModeClient:0 Now connected to Slack", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T22:20:20.757600+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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\\nFind numbers in more regions on https:\/\/tel.meet\/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\\nAdditional Details: \"}}},\"responderEmail\":\"manish.anand@salesforce.com\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T22:45:11.673388+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741998911955, "pid": 34, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":165.792183,\"method\":\"BoltInteraction.authMiddleware\",\"path\":\"\",\"statusCode\":0}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-15T00:35:11.956012+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741998912032, "pid": 34, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":76.799981,\"method\":\"BoltInteraction.incidentMiddleware\",\"path\":\"\",\"statusCode\":0}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-15T00:35:12.033013+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741998912033, "pid": 34, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-15T00:35:12.033115+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741998912033, "pid": 34, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.007926,\"method\":\"BoltCommandIncidentReqd.rejectIfClosedMiddleware\",\"path\":\"\",\"statusCode\":0}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-15T00:35:12.033194+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741998912033, "pid": 34, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-15T00:35:12.033219+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741998912033, "pid": 34, "hostname": "dyno-2cd353f2-9798-42b1-af0a-f96f152557ad", "name": "icc-slack", "err": { "type": "Error", "message": "No change implementations created for this incident so far.", "stack": "Error: No change implementations created for this incident so far.\n    at ShowChangeImplementationAction.execute (\/app\/build\/interactions\/actions\/incident\/ShowChangeImplementationAction.js:16:19)\n    at actionListener (\/app\/build\/interactions\/actions\/incident\/ShowChangeImplementationAction.js:62:54)\n    at async Array.rejectIfClosedMiddleware (\/app\/build\/boltInteractions\/actions\/BoltActionIncidentReqd.js:21:26)\n    at async Array.incidentMiddleware (\/app\/build\/boltInteractions\/BoltInteraction.js:114:26)\n    at async Array.authMiddleware (\/app\/build\/boltInteractions\/BoltInteraction.js:60:26)\n    at async Array.userAndChannelMiddleware (\/app\/build\/boltInteractions\/actions\/BoltAction.js:35:26)\n    at async Array.ackFirstMiddleware (\/app\/build\/boltInteractions\/actions\/BoltAction.js:11:26)\n    at async Array.errorHandlingMiddleware (\/app\/build\/boltInteractions\/BoltInteraction.js:25:30)\n    at async Array.<anonymous> (\/app\/node_modules\/@slack\/bolt\/dist\/middleware\/builtin.js:170:9)\n    at async Array.onlyActions (\/app\/node_modules\/@slack\/bolt\/dist\/middleware\/builtin.js:17:5)" }, "msg": "No change implementations created for this incident so far." }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-15T00:35:12.034054+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.3", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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