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"sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T05:30:14.601076+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.2", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741930214601,\"pid\":30,\"hostname\":\"dyno-b2f0ce42-1ea5-4264-9d5a-5b1752edac02\",\"name\":\"icc-common\",\"msg\":\"Kafka Consumer is returning ProcessedKafkaEvent {\\\"createdAt\\\":\\\"2025-03-14T05:30:14.129Z\\\",\\\"user\\\":{\\\"id\\\":\\\"bb16322d-1285-4ecc-bc5c-ca4a1646e848\\\",\\\"email\\\":\\\"sam.ferguson@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Sam Ferguson\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000018dL0IAI\\\",\\\"slackUserId\\\":\\\"WF6BZ67DE\\\",\\\"createdBy\\\":\\\"scott.meadows@salesforce.com\\\",\\\"modifiedBy\\\":\\\"scott.meadows@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-12-01T12:10:14.746Z\\\",\\\"modifiedAt\\\":\\\"2022-12-01T12:10:14.746Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HGRX72UE\\\",\\\"name\\\":\\\"icc-73010822\\\"},\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"description\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2. This FI contains four pods, two of which house customers and two of which are test pods. Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"detectedTime\\\":\\\"2025-03-14T04:11:00.000Z\\\",\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Monitoring\\\",\\\"originReference\\\":\\\"\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"additionalJoiningInfo\\\":\\\"\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T04:14:51.385Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"4b5f3482-f266-4b16-9eee-a99777f81a54\\\",\\\"email\\\":\\\"smuppalaneni@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Sreekanth Muppalaneni\\\",\\\"firstName\\\":\\\"Sreekanth\\\",\\\"lastName\\\":\\\"Muppalaneni\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000063lBuIAI\\\",\\\"slackUserId\\\":\\\"WPSQCBZ98\\\",\\\"createdBy\\\":\\\"smuppalaneni@salesforce.com\\\",\\\"modifiedBy\\\":\\\"icc@aloha.sso\\\",\\\"createdAt\\\":\\\"2022-06-23T06:06:41.280Z\\\",\\\"modifiedAt\\\":\\\"2022-06-23T07:09:41.925Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"a752944f-31f3-4920-ab36-f33fc25320f0\\\",\\\"email\\\":\\\"mervyn.das@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Mervyn Das\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002UfW1YAK\\\",\\\"slackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2022-10-16T22:01:05.071Z\\\",\\\"modifiedAt\\\":\\\"2022-10-16T22:01:05.071Z\\\"},\\\"id\\\":\\\"b5325099-1c2a-469e-ac3c-b7f2ba8c3db9\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"3e8c3cd2-e51a-4e97-9c59-6542409eb298\\\",\\\"email\\\":\\\"mamta.deshmukh@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Mamta Deshmukh\\\",\\\"firstName\\\":\\\"Mamta\\\",\\\"lastName\\\":\\\"Deshmukh\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000005HXnjIAG\\\",\\\"slackUserId\\\":\\\"WGQ566QAX\\\",\\\"createdBy\\\":\\\"mamta.deshmukh@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mamta.deshmukh@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-07-15T09:24:12.644Z\\\",\\\"modifiedAt\\\":\\\"2022-07-15T09:24:12.644Z\\\"},\\\"externalGusId\\\":null},{\\\"createdAt\\\":\\\"2025-03-14T04:14:51.385Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T04:14:51.385Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"a752944f-31f3-4920-ab36-f33fc25320f0\\\",\\\"email\\\":\\\"mervyn.das@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Mervyn Das\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002UfW1YAK\\\",\\\"slackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2022-10-16T22:01:05.071Z\\\",\\\"modifiedAt\\\":\\\"2022-10-16T22:01:05.071Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"a752944f-31f3-4920-ab36-f33fc25320f0\\\",\\\"email\\\":\\\"mervyn.das@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Mervyn Das\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002UfW1YAK\\\",\\\"slackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2022-10-16T22:01:05.071Z\\\",\\\"modifiedAt\\\":\\\"2022-10-16T22:01:05.071Z\\\"},\\\"id\\\":\\\"b47d7b17-84cc-4019-9669-1b37c2da2859\\\",\\\"name\\\":\\\"IncidentCommunicationsOfficer\\\",\\\"displayName\\\":\\\"Incident Communications Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"bb16322d-1285-4ecc-bc5c-ca4a1646e848\\\",\\\"email\\\":\\\"sam.ferguson@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Sam Ferguson\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000018dL0IAI\\\",\\\"slackUserId\\\":\\\"WF6BZ67DE\\\",\\\"createdBy\\\":\\\"scott.meadows@salesforce.com\\\",\\\"modifiedBy\\\":\\\"scott.meadows@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-12-01T12:10:14.746Z\\\",\\\"modifiedAt\\\":\\\"2022-12-01T12:10:14.746Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"Application\\\",\\\"rootCause\\\":\\\"Other\\\",\\\"createdAt\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"scrumTeamId\\\":\\\"a00B0000000qzVKIAY\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"caseNumber\\\":\\\"73010822\\\",\\\"caseRecordId\\\":\\\"500EE00001TryhmYAB\\\",\\\"servicesImpacted\\\":[\\\"Commerce\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/sCvMALxz3vwa\\\",\\\"engagedAt\\\":\\\"2025-03-14T04:12:27.915Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T04:31:21.655Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"3 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101). This FI contains four pods, two of which house customers and two of which are test pods. Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact. One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web-001) to test that hypothesis.\\\",\\\"needs\\\":\\\"The restart of the test pod via Managed Operations is taking longer than expected. That process is being allowed to continue, but teams are preparing a change request to make the change manually if needed.\\\"},\\\"sentAt\\\":\\\"2025-03-14T05:30:13.390Z\\\",\\\"swimlaneUpdates\\\":[{\\\"id\\\":\\\"62036ede-74b0-4161-855b-ca765b73dc9e\\\",\\\"content\\\":\\\"The restart of test pod cc-ecom-web-001 began at approximately 05:00 UTC, but the restart via MO is taking longer than expected. Teams began exploring the possibility for manually killing the test pod via the console (see next swimlane).\\\",\\\"createdAt\\\":\\\"2025-03-14T05:21:37.436Z\\\",\\\"createdBy\\\":\\\"Sam Ferguson\\\",\\\"swimlaneId\\\":\\\"d71d7bb7-04a8-4777-b635-8adbba6c4096\\\",\\\"swimlaneIndex\\\":1,\\\"swimlaneName\\\":\\\"Restart a test pod cc-ecom-web-001\\\",\\\"swimlaneStatus\\\":\\\"InProgress\\\"},{\\\"id\\\":\\\"3ea94986-47da-4fad-a12c-6d13c3d1cec3\\\",\\\"content\\\":\\\"Commerce Cloud service teams are preparing a change case to get console access and approvals to be able to action the pods manually (starting with test pod cc-ecom-web-001) if the MO-initiated restart (see above) is unsuccessful.\\\",\\\"createdAt\\\":\\\"2025-03-14T05:21:25.760Z\\\",\\\"createdBy\\\":\\\"Sam Ferguson\\\",\\\"swimlaneId\\\":\\\"a4e608d7-730e-4b1e-8f0f-c3a9fffbe5ce\\\",\\\"swimlaneIndex\\\":2,\\\"swimlaneName\\\":\\\"Kill pods manually via console\\\",\\\"swimlaneStatus\\\":\\\"InProgress\\\"}],\\\"slackChannelIds\\\":[\\\"C060H30P9FZ\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"sitereliability@salesforce.com\\\",\\\"cc.sre.team@salesforce.com\\\",\\\"commercecloud-tce@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"29c6a83d-176f-4e14-9cd4-c3e4ae2fd398\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"3 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101). This FI contains four pods, two of which house customers and two of which are test pods. Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact. One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web-001) to test that hypothesis.\\\",\\\"needs\\\":\\\"The restart of the test pod via Managed Operations is taking longer than expected. That process is being allowed to continue, but teams are preparing a change request to make the change manually if needed.\\\"},\\\"sentAt\\\":\\\"2025-03-14T05:30:13.390Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T05:30:14.601774+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.2", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"2 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101). This FI contains four pods, two of which house customers and two of which are test pods. Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact. One operating hypothesis is that a restart may be required after the clean-up, and teams are preparing to execute a restart one one of the test pods in the FI to test this hypothesis.\\\",\\\"needs\\\":\\\"Commerce Cloud service teams have prepared a change case and are currently pursuing the necessary approvals to execute it.\\\"},\\\"sentAt\\\":\\\"2025-03-14T04:53:25.031Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"110 minutes\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast1. This FI contains four pods, two of which house customers and two of which are test pods. Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact. One operating hypothesis is that a restart may be required after the clean-up, and teams are preparing to execute a restart one one of the test pods in the FI to test this hypothesis.\\\",\\\"needs\\\":\\\"Commerce Cloud service teams are preparing a change case to perform the restart of the test pod.\\\"},\\\"sentAt\\\":\\\"2025-03-14T04:20:03.073Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"New\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/fox-tbtq-jij\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"duration\\\":\\\"8 seconds\\\",\\\"incidentCommander\\\":\\\"Sreekanth Muppalaneni\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WPSQCBZ98\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":\\\"This initial internal comm was sent automatically from ICC for a newly established incident. We will provide updates as information around the incident becomes available. If you have information or expertise that may be able to support resolution of this incident. Please join us using the links from the incident details\\\",\\\"sentAt\\\":\\\"2025-03-14T04:11:54.260Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"0yg6w-sraeh-198weh-5oy60h-1741930213270\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T05:30:14.601774+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.2", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741930214601, "pid": 30, "hostname": "dyno-b2f0ce42-1ea5-4264-9d5a-5b1752edac02", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T05:30:14.601779+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.2", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741930214601, "pid": 30, "hostname": "dyno-b2f0ce42-1ea5-4264-9d5a-5b1752edac02", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T05:30:14.601830+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.2", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741930214601, "pid": 30, "hostname": "dyno-b2f0ce42-1ea5-4264-9d5a-5b1752edac02", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T05:30:14.601926+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.2", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741930214601,\"pid\":30,\"hostname\":\"dyno-b2f0ce42-1ea5-4264-9d5a-5b1752edac02\",\"name\":\"icc-slack\",\"msg\":\"Received JSON event: {\\\"createdAt\\\":\\\"2025-03-14T05:30:14.129Z\\\",\\\"user\\\":{\\\"id\\\":\\\"bb16322d-1285-4ecc-bc5c-ca4a1646e848\\\",\\\"email\\\":\\\"sam.ferguson@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Sam Ferguson\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000018dL0IAI\\\",\\\"slackUserId\\\":\\\"WF6BZ67DE\\\",\\\"createdBy\\\":\\\"scott.meadows@salesforce.com\\\",\\\"modifiedBy\\\":\\\"scott.meadows@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-12-01T12:10:14.746Z\\\",\\\"modifiedAt\\\":\\\"2022-12-01T12:10:14.746Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HGRX72UE\\\",\\\"name\\\":\\\"icc-73010822\\\"},\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"description\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2. This FI contains four pods, two of which house customers and two of which are test pods. Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"detectedTime\\\":\\\"2025-03-14T04:11:00.000Z\\\",\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Monitoring\\\",\\\"originReference\\\":\\\"\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"additionalJoiningInfo\\\":\\\"\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T04:14:51.385Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"4b5f3482-f266-4b16-9eee-a99777f81a54\\\",\\\"email\\\":\\\"smuppalaneni@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Sreekanth Muppalaneni\\\",\\\"firstName\\\":\\\"Sreekanth\\\",\\\"lastName\\\":\\\"Muppalaneni\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000063lBuIAI\\\",\\\"slackUserId\\\":\\\"WPSQCBZ98\\\",\\\"createdBy\\\":\\\"smuppalaneni@salesforce.com\\\",\\\"modifiedBy\\\":\\\"icc@aloha.sso\\\",\\\"createdAt\\\":\\\"2022-06-23T06:06:41.280Z\\\",\\\"modifiedAt\\\":\\\"2022-06-23T07:09:41.925Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"a752944f-31f3-4920-ab36-f33fc25320f0\\\",\\\"email\\\":\\\"mervyn.das@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Mervyn Das\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002UfW1YAK\\\",\\\"slackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2022-10-16T22:01:05.071Z\\\",\\\"modifiedAt\\\":\\\"2022-10-16T22:01:05.071Z\\\"},\\\"id\\\":\\\"b5325099-1c2a-469e-ac3c-b7f2ba8c3db9\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"3e8c3cd2-e51a-4e97-9c59-6542409eb298\\\",\\\"email\\\":\\\"mamta.deshmukh@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Mamta Deshmukh\\\",\\\"firstName\\\":\\\"Mamta\\\",\\\"lastName\\\":\\\"Deshmukh\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000005HXnjIAG\\\",\\\"slackUserId\\\":\\\"WGQ566QAX\\\",\\\"createdBy\\\":\\\"mamta.deshmukh@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mamta.deshmukh@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-07-15T09:24:12.644Z\\\",\\\"modifiedAt\\\":\\\"2022-07-15T09:24:12.644Z\\\"},\\\"externalGusId\\\":null},{\\\"createdAt\\\":\\\"2025-03-14T04:14:51.385Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T04:14:51.385Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"a752944f-31f3-4920-ab36-f33fc25320f0\\\",\\\"email\\\":\\\"mervyn.das@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Mervyn Das\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002UfW1YAK\\\",\\\"slackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2022-10-16T22:01:05.071Z\\\",\\\"modifiedAt\\\":\\\"2022-10-16T22:01:05.071Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"a752944f-31f3-4920-ab36-f33fc25320f0\\\",\\\"email\\\":\\\"mervyn.das@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Mervyn Das\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002UfW1YAK\\\",\\\"slackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2022-10-16T22:01:05.071Z\\\",\\\"modifiedAt\\\":\\\"2022-10-16T22:01:05.071Z\\\"},\\\"id\\\":\\\"b47d7b17-84cc-4019-9669-1b37c2da2859\\\",\\\"name\\\":\\\"IncidentCommunicationsOfficer\\\",\\\"displayName\\\":\\\"Incident Communications Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"bb16322d-1285-4ecc-bc5c-ca4a1646e848\\\",\\\"email\\\":\\\"sam.ferguson@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Sam Ferguson\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000018dL0IAI\\\",\\\"slackUserId\\\":\\\"WF6BZ67DE\\\",\\\"createdBy\\\":\\\"scott.meadows@salesforce.com\\\",\\\"modifiedBy\\\":\\\"scott.meadows@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-12-01T12:10:14.746Z\\\",\\\"modifiedAt\\\":\\\"2022-12-01T12:10:14.746Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"Application\\\",\\\"rootCause\\\":\\\"Other\\\",\\\"createdAt\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"scrumTeamId\\\":\\\"a00B0000000qzVKIAY\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"caseNumber\\\":\\\"73010822\\\",\\\"caseRecordId\\\":\\\"500EE00001TryhmYAB\\\",\\\"servicesImpacted\\\":[\\\"Commerce\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/sCvMALxz3vwa\\\",\\\"engagedAt\\\":\\\"2025-03-14T04:12:27.915Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T04:31:21.655Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"3 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101). This FI contains four pods, two of which house customers and two of which are test pods. Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact. One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web-001) to test that hypothesis.\\\",\\\"needs\\\":\\\"The restart of the test pod via Managed Operations is taking longer than expected. That process is being allowed to continue, but teams are preparing a change request to make the change manually if needed.\\\"},\\\"sentAt\\\":\\\"2025-03-14T05:30:13.390Z\\\",\\\"swimlaneUpdates\\\":[{\\\"id\\\":\\\"62036ede-74b0-4161-855b-ca765b73dc9e\\\",\\\"content\\\":\\\"The restart of test pod cc-ecom-web-001 began at approximately 05:00 UTC, but the restart via MO is taking longer than expected. Teams began exploring the possibility for manually killing the test pod via the console (see next swimlane).\\\",\\\"createdAt\\\":\\\"2025-03-14T05:21:37.436Z\\\",\\\"createdBy\\\":\\\"Sam Ferguson\\\",\\\"swimlaneId\\\":\\\"d71d7bb7-04a8-4777-b635-8adbba6c4096\\\",\\\"swimlaneIndex\\\":1,\\\"swimlaneName\\\":\\\"Restart a test pod cc-ecom-web-001\\\",\\\"swimlaneStatus\\\":\\\"InProgress\\\"},{\\\"id\\\":\\\"3ea94986-47da-4fad-a12c-6d13c3d1cec3\\\",\\\"content\\\":\\\"Commerce Cloud service teams are preparing a change case to get console access and approvals to be able to action the pods manually (starting with test pod cc-ecom-web-001) if the MO-initiated restart (see above) is unsuccessful.\\\",\\\"createdAt\\\":\\\"2025-03-14T05:21:25.760Z\\\",\\\"createdBy\\\":\\\"Sam Ferguson\\\",\\\"swimlaneId\\\":\\\"a4e608d7-730e-4b1e-8f0f-c3a9fffbe5ce\\\",\\\"swimlaneIndex\\\":2,\\\"swimlaneName\\\":\\\"Kill pods manually via console\\\",\\\"swimlaneStatus\\\":\\\"InProgress\\\"}],\\\"slackChannelIds\\\":[\\\"C060H30P9FZ\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"sitereliability@salesforce.com\\\",\\\"cc.sre.team@salesforce.com\\\",\\\"commercecloud-tce@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"29c6a83d-176f-4e14-9cd4-c3e4ae2fd398\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"3 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101). This FI contains four pods, two of which house customers and two of which are test pods. Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact. One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web-001) to test that hypothesis.\\\",\\\"needs\\\":\\\"The restart of the test pod via Managed Operations is taking longer than expected. That process is being allowed to continue, but teams are preparing a change request to make the change manually if needed.\\\"},\\\"sentAt\\\":\\\"2025-03-14T05:30:13.390Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T05:30:14.602101+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.2", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"2 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101). This FI contains four pods, two of which house customers and two of which are test pods. Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact. One operating hypothesis is that a restart may be required after the clean-up, and teams are preparing to execute a restart one one of the test pods in the FI to test this hypothesis.\\\",\\\"needs\\\":\\\"Commerce Cloud service teams have prepared a change case and are currently pursuing the necessary approvals to execute it.\\\"},\\\"sentAt\\\":\\\"2025-03-14T04:53:25.031Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"110 minutes\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast1. This FI contains four pods, two of which house customers and two of which are test pods. Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact. One operating hypothesis is that a restart may be required after the clean-up, and teams are preparing to execute a restart one one of the test pods in the FI to test this hypothesis.\\\",\\\"needs\\\":\\\"Commerce Cloud service teams are preparing a change case to perform the restart of the test pod.\\\"},\\\"sentAt\\\":\\\"2025-03-14T04:20:03.073Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"New\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/fox-tbtq-jij\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"duration\\\":\\\"8 seconds\\\",\\\"incidentCommander\\\":\\\"Sreekanth Muppalaneni\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WPSQCBZ98\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":\\\"This initial internal comm was sent automatically from ICC for a newly established incident. We will provide updates as information around the incident becomes available. If you have information or expertise that may be able to support resolution of this incident. Please join us using the links from the incident details\\\",\\\"sentAt\\\":\\\"2025-03-14T04:11:54.260Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"0yg6w-sraeh-198weh-5oy60h-1741930213270\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T05:30:14.602101+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.2", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741930214602, "pid": 30, "hostname": "dyno-b2f0ce42-1ea5-4264-9d5a-5b1752edac02", "name": "icc-slack", "msg": "Handling event [icc-internal-comms-request]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T05:30:14.602104+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.2", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741930214602,\"pid\":30,\"hostname\":\"dyno-b2f0ce42-1ea5-4264-9d5a-5b1752edac02\",\"name\":\"icc-slack\",\"msg\":\"Handler for [icc-internal-comms-request]: {\\\"createdAt\\\":\\\"2025-03-14T05:30:14.129Z\\\",\\\"user\\\":{\\\"id\\\":\\\"bb16322d-1285-4ecc-bc5c-ca4a1646e848\\\",\\\"email\\\":\\\"sam.ferguson@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Sam Ferguson\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000018dL0IAI\\\",\\\"slackUserId\\\":\\\"WF6BZ67DE\\\",\\\"createdBy\\\":\\\"scott.meadows@salesforce.com\\\",\\\"modifiedBy\\\":\\\"scott.meadows@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-12-01T12:10:14.746Z\\\",\\\"modifiedAt\\\":\\\"2022-12-01T12:10:14.746Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HGRX72UE\\\",\\\"name\\\":\\\"icc-73010822\\\"},\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"description\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2. 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Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101). This FI contains four pods, two of which house customers and two of which are test pods. Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact. One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web-001) to test that hypothesis.\\\",\\\"needs\\\":\\\"The restart of the test pod via Managed Operations is taking longer than expected. 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This FI contains four pods, two of which house customers and two of which are test pods. Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact. One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web-001) to test that hypothesis.\\\",\\\"needs\\\":\\\"The restart of the test pod via Managed Operations is taking longer than expected. That process is being allowed to continue, but teams are preparing a change request to make the change manually if needed.\\\"},\\\"sentAt\\\":\\\"2025-03-14T05:30:13.390Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"htt", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T05:30:14.602237+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.2", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "ps:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"2 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101). This FI contains four pods, two of which house customers and two of which are test pods. Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact. One operating hypothesis is that a restart may be required after the clean-up, and teams are preparing to execute a restart one one of the test pods in the FI to test this hypothesis.\\\",\\\"needs\\\":\\\"Commerce Cloud service teams have prepared a change case and are currently pursuing the necessary approvals to execute it.\\\"},\\\"sentAt\\\":\\\"2025-03-14T04:53:25.031Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"110 minutes\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast1. This FI contains four pods, two of which house customers and two of which are test pods. Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact. One operating hypothesis is that a restart may be required after the clean-up, and teams are preparing to execute a restart one one of the test pods in the FI to test this hypothesis.\\\",\\\"needs\\\":\\\"Commerce Cloud service teams are preparing a change case to perform the restart of the test pod.\\\"},\\\"sentAt\\\":\\\"2025-03-14T04:20:03.073Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"New\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/fox-tbtq-jij\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"duration\\\":\\\"8 seconds\\\",\\\"incidentCommander\\\":\\\"Sreekanth Muppalaneni\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WPSQCBZ98\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":\\\"This initial internal comm was sent automatically from ICC for a newly established incident. We will provide updates as information around the incident becomes available. If you have information or expertise that may be able to support resolution of this incident. Please join us using the links from the incident details\\\",\\\"sentAt\\\":\\\"2025-03-14T04:11:54.260Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"0yg6w-sraeh-198weh-5oy60h-1741930213270\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T05:30:14.602237+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.2", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741930215306, "pid": 30, "hostname": "dyno-b2f0ce42-1ea5-4264-9d5a-5b1752edac02", "name": "icc-slack", "msg": "Posting comm to external slack channel C060H30P9FZ - comm: {\"sequenceNumber\":4,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/uep-orev-wph\",\"sentBySlackUserId\":\"WF6BZ67DE\",\"sentBy\":\"Sam Ferguson\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE)\",\"impact\":[\"ServiceDisruption\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T02:30:00.000Z\",\"duration\":\"3 hours\",\"incidentCommander\":\"Mamta Deshmukh\",\"incidentCommanderSlackUserId\":\"WGQ566QAX\",\"subject\":\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\",\"team\":\"CC SRE 24x7\",\"content\":{\"conditions\":\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101). This FI contains four pods, two of which house customers and two of which are test pods. Customers hosted in this FI would be unable to access their storefronts.\",\"actions\":\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact. One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web-001) to test that hypothesis.\",\"needs\":\"The restart of the test pod via Managed Operations is taking longer than expected. That process is being allowed to continue, but teams are preparing a change request to make the change manually if needed.\"},\"sentAt\":\"2025-03-14T05:30:13.390Z\",\"swimlaneUpdates\":[{\"id\":\"62036ede-74b0-4161-855b-ca765b73dc9e\",\"content\":\"The restart of test pod cc-ecom-web-001 began at approximately 05:00 UTC, but the restart via MO is taking longer than expected. Teams began exploring the possibility for manually killing the test pod via the console (see next swimlane).\",\"createdAt\":\"2025-03-14T05:21:37.436Z\",\"createdBy\":\"Sam Ferguson\",\"swimlaneId\":\"d71d7bb7-04a8-4777-b635-8adbba6c4096\",\"swimlaneIndex\":1,\"swimlaneName\":\"Restart a test pod cc-ecom-web-001\",\"swimlaneStatus\":\"InProgress\"},{\"id\":\"3ea94986-47da-4fad-a12c-6d13c3d1cec3\",\"content\":\"Commerce Cloud service teams are preparing a change case to get console access and approvals to be able to action the pods manually (starting with test pod cc-ecom-web-001) if the MO-initiated restart (see above) is unsuccessful.\",\"createdAt\":\"2025-03-14T05:21:25.760Z\",\"createdBy\":\"Sam Ferguson\",\"swimlaneId\":\"a4e608d7-730e-4b1e-8f0f-c3a9fffbe5ce\",\"swimlaneIndex\":2,\"swimlaneName\":\"Kill pods manually via console\",\"swimlaneStatus\":\"InProgress\"}],\"slackChannelIds\":[\"C060H30P9FZ\",\"C05T2A3C319\"],\"emailAddresses\":[\"sitereliability@salesforce.com\",\"cc.sre.team@salesforce.com\",\"commercecloud-tce@salesforce.com\"]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T05:30:15.306170+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.2", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741930225526, "pid": 30, "hostname": "dyno-b2f0ce42-1ea5-4264-9d5a-5b1752edac02", "name": "icc-slack", "msg": "Received kafka message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T05:30:25.526380+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.2", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741930225526, "pid": 30, "hostname": "dyno-b2f0ce42-1ea5-4264-9d5a-5b1752edac02", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='undefined'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T05:30:25.526677+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.2", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741930225526, "pid": 30, "hostname": "dyno-b2f0ce42-1ea5-4264-9d5a-5b1752edac02", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T05:30:25.361Z\",\"incident\":{\"id\":\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\",\"slackChannel\":{\"id\":\"C08HGRX72UE\",\"name\":\"icc-73010822\"},\"subject\":\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\",\"description\":\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2. 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"icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741930225526, "pid": 30, "hostname": "dyno-b2f0ce42-1ea5-4264-9d5a-5b1752edac02", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T05:30:25.526798+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.2", "app": "icc-slack-production", "space": 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user\\\",\\\"gusUserId\\\":\\\"005EE000002UfW1YAK\\\",\\\"slackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2022-10-16T22:01:05.071Z\\\",\\\"modifiedAt\\\":\\\"2022-10-16T22:01:05.071Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"a752944f-31f3-4920-ab36-f33fc25320f0\\\",\\\"email\\\":\\\"mervyn.das@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Mervyn Das\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002UfW1YAK\\\",\\\"slackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2022-10-16T22:01:05.071Z\\\",\\\"modifiedAt\\\":\\\"2022-10-16T22:01:05.071Z\\\"},\\\"id\\\":\\\"b47d7b17-84cc-4019-9669-1b37c2da2859\\\",\\\"name\\\":\\\"IncidentCommunicationsOfficer\\\",\\\"displayName\\\":\\\"Incident Communications Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"bb16322d-1285-4ecc-bc5c-ca4a1646e848\\\",\\\"email\\\":\\\"sam.ferguson@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Sam Ferguson\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000018dL0IAI\\\",\\\"slackUserId\\\":\\\"WF6BZ67DE\\\",\\\"createdBy\\\":\\\"scott.meadows@salesforce.com\\\",\\\"modifiedBy\\\":\\\"scott.meadows@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-12-01T12:10:14.746Z\\\",\\\"modifiedAt\\\":\\\"2022-12-01T12:10:14.746Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"Application\\\",\\\"rootCause\\\":\\\"Other\\\",\\\"createdAt\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"scrumTeamId\\\":\\\"a00B0000000qzVKIAY\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"caseNumber\\\":\\\"73010822\\\",\\\"caseRecordId\\\":\\\"500EE00001TryhmYAB\\\",\\\"servicesImpacted\\\":[\\\"Commerce\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/sCvMALxz3vwa\\\",\\\"engagedAt\\\":\\\"2025-03-14T04:12:27.915Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T04:31:21.655Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":5,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"4 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101). This FI contains four pods, two of which house customers and two of which are test pods. Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact. One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web--001) to test that hypothesis.\\\",\\\"needs\\\":\\\"The restart of the test pod via Managed Operations failed, and teams are have gotten approvals and are attempting to action the test pod manually via the console.\\\"},\\\"sentAt\\\":\\\"2025-03-14T06:16:42.619Z\\\",\\\"swimlaneUpdates\\\":[{\\\"id\\\":\\\"3743dbb9-2a04-4b84-8f95-fb36778d7cff\\\",\\\"content\\\":\\\"A second attempt is being prepared, in parallel with the manual swimlane.\\\",\\\"createdAt\\\":\\\"2025-03-14T05:47:21.606Z\\\",\\\"createdBy\\\":\\\"Sam Ferguson\\\",\\\"swimlaneId\\\":\\\"d71d7bb7-04a8-4777-b635-8adbba6c4096\\\",\\\"swimlaneIndex\\\":1,\\\"swimlaneName\\\":\\\"Restart a test pod cc-ecom-web-001\\\",\\\"swimlaneStatus\\\":\\\"InProgress\\\"},{\\\"id\\\":\\\"ae8f9b11-d6ea-4394-aed2-dfd3d4f041d4\\\",\\\"content\\\":\\\"Teams are investigating the failure of the attempt on the test pod, and also preparing to restart a production pod — the risk of additional impact is minimal, and it may tell us if the issue we’re facing is pod-specific.\\\",\\\"createdAt\\\":\\\"2025-03-14T06:16:04.991Z\\\",\\\"createdBy\\\":\\\"Sam Ferguson\\\",\\\"swimlaneId\\\":\\\"a4e608d7-730e-4b1e-8f0f-c3a9fffbe5ce\\\",\\\"swimlaneIndex\\\":2,\\\"swimlaneName\\\":\\\"Kill pods manually via console\\\",\\\"swimlaneStatus\\\":\\\"InProgress\\\"}],\\\"slackChannelIds\\\":[\\\"C060H30P9FZ\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"sitereliability@salesforce.com\\\",\\\"cc.sre.team@salesforce.com\\\",\\\"commercecloud-tce@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"15db5bba-f95c-44a5-ada1-8ddc1a904672\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":5,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"4 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101). This FI contains four pods, two of which house customers and two of which are test pods. Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact. One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web--001) to test that hypothesis.\\\",\\\"needs\\\":\\\"The restart of the test pod via Managed Operations failed, and teams are have gotten approvals and are attempting to action the test pod manually via the console.\\\"},\\\"sentAt\\\":\\\"2025-03-14T06:16:42.619Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T06:16:42.988244+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.2", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"3 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101). This FI contains four pods, two of which house customers and two of which are test pods. Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact. One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web-001) to test that hypothesis.\\\",\\\"needs\\\":\\\"The restart of the test pod via Managed Operations is taking longer than expected. That process is being allowed to continue, but teams are preparing a change request to make the change manually if needed.\\\"},\\\"sentAt\\\":\\\"2025-03-14T05:30:13.390Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"2 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101). This FI contains four pods, two of which house customers and two of which are test pods. Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact. One operating hypothesis is that a restart may be required after the clean-up, and teams are preparing to execute a restart one one of the test pods in the FI to test this hypothesis.\\\",\\\"needs\\\":\\\"Commerce Cloud service teams have prepared a change case and are currently pursuing the necessary approvals to execute it.\\\"},\\\"sentAt\\\":\\\"2025-03-14T04:53:25.031Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"110 minutes\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast1. This FI contains four pods, two of which house customers and two of which are test pods. Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact. One operating hypothesis is that a restart may be required after the clean-up, and teams are preparing to execute a restart one one of the test pods in the FI to test this hypothesis.\\\",\\\"needs\\\":\\\"Commerce Cloud service teams are preparing a change case to perform the restart of the test pod.\\\"},\\\"sentAt\\\":\\\"2025-03-14T04:20:03.073Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"New\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/fox-tbtq-jij\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"duration\\\":\\\"8 seconds\\\",\\\"incidentCommander\\\":\\\"Sreekanth Muppalaneni\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WPSQCBZ98\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":\\\"This initial internal comm was sent automatically from ICC for a newly established incident. We will provide updates as information around the incident becomes available. If you have information or expertise that may be able to support resolution of this incident. Please join us using the links from the incident details\\\",\\\"sentAt\\\":\\\"2025-03-14T04:11:54.260Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"k01yn-47p27g-qfk1va-9apmnm-1741933002497\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T06:16:42.988244+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.2", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933002988, "pid": 30, "hostname": "dyno-b2f0ce42-1ea5-4264-9d5a-5b1752edac02", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T06:16:42.988248+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.2", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933002988, "pid": 30, "hostname": "dyno-b2f0ce42-1ea5-4264-9d5a-5b1752edac02", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T06:16:42.988319+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.2", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741933002988, "pid": 30, "hostname": "dyno-b2f0ce42-1ea5-4264-9d5a-5b1752edac02", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T06:16:42.988422+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.2", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741933002988,\"pid\":30,\"hostname\":\"dyno-b2f0ce42-1ea5-4264-9d5a-5b1752edac02\",\"name\":\"icc-slack\",\"msg\":\"Received JSON event: {\\\"createdAt\\\":\\\"2025-03-14T06:16:42.977Z\\\",\\\"user\\\":{\\\"id\\\":\\\"bb16322d-1285-4ecc-bc5c-ca4a1646e848\\\",\\\"email\\\":\\\"sam.ferguson@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Sam Ferguson\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000018dL0IAI\\\",\\\"slackUserId\\\":\\\"WF6BZ67DE\\\",\\\"createdBy\\\":\\\"scott.meadows@salesforce.com\\\",\\\"modifiedBy\\\":\\\"scott.meadows@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-12-01T12:10:14.746Z\\\",\\\"modifiedAt\\\":\\\"2022-12-01T12:10:14.746Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HGRX72UE\\\",\\\"name\\\":\\\"icc-73010822\\\"},\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"description\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2. This FI contains four pods, two of which house customers and two of which are test pods. Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"detectedTime\\\":\\\"2025-03-14T04:11:00.000Z\\\",\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Monitoring\\\",\\\"originReference\\\":\\\"\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"additionalJoiningInfo\\\":\\\"\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T04:14:51.385Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"4b5f3482-f266-4b16-9eee-a99777f81a54\\\",\\\"email\\\":\\\"smuppalaneni@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Sreekanth Muppalaneni\\\",\\\"firstName\\\":\\\"Sreekanth\\\",\\\"lastName\\\":\\\"Muppalaneni\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000063lBuIAI\\\",\\\"slackUserId\\\":\\\"WPSQCBZ98\\\",\\\"createdBy\\\":\\\"smuppalaneni@salesforce.com\\\",\\\"modifiedBy\\\":\\\"icc@aloha.sso\\\",\\\"createdAt\\\":\\\"2022-06-23T06:06:41.280Z\\\",\\\"modifiedAt\\\":\\\"2022-06-23T07:09:41.925Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"a752944f-31f3-4920-ab36-f33fc25320f0\\\",\\\"email\\\":\\\"mervyn.das@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Mervyn Das\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002UfW1YAK\\\",\\\"slackUserId\\\":\\\"U02PSDTTBV1\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2022-10-16T22:01:05.071Z\\\",\\\"modifiedAt\\\":\\\"2022-10-16T22:01:05.071Z\\\"},\\\"id\\\":\\\"b5325099-1c2a-469e-ac3c-b7f2ba8c3db9\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident 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Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101). This FI contains four pods, two of which house customers and two of which are test pods. Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact. 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This FI contains four pods, two of which house customers and two of which are test pods. Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact. 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This FI contains four pods, two of which house customers and two of which are test pods. Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact. One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web-001) to test that hypothesis.\\\",\\\"needs\\\":\\\"The restart of the test pod via Managed Operations is taking longer than expected. That process is being allowed to continue, but teams are preparing a change request to make the change manually if needed.\\\"},\\\"sentAt\\\":\\\"2025-03-14T05:30:13.390Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"2 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101). This FI contains four pods, two of which house customers and two of which are test pods. Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact. One operating hypothesis is that a restart may be required after the clean-up, and teams are preparing to execute a restart one one of the test pods in the FI to test this hypothesis.\\\",\\\"needs\\\":\\\"Commerce Cloud service teams have prepared a change case and are currently pursuing the necessary approvals to execute it.\\\"},\\\"sentAt\\\":\\\"2025-03-14T04:53:25.031Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"110 minutes\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast1. This FI contains four pods, two of which house customers and two of which are test pods. Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact. One operating hypothesis is that a restart may be required after the clean-up, and teams are preparing to execute a restart one one of the test pods in the FI to test this hypothesis.\\\",\\\"needs\\\":\\\"Commerce Cloud service teams are preparing a change case to perform the restart of the test pod.\\\"},\\\"sentAt\\\":\\\"2025-03-14T04:20:03.073Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"New\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/fox-tbtq-jij\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"duration\\\":\\\"8 seconds\\\",\\\"incidentCommander\\\":\\\"Sreekanth Muppalaneni\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WPSQCBZ98\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":\\\"This initial internal comm was sent automatically from ICC for a newly established incident. We will provide updates as information around the incident becomes available. If you have information or expertise that may be able to support resolution of this incident. Please join us using the links from the incident details\\\",\\\"sentAt\\\":\\\"2025-03-14T04:11:54.260Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"k01yn-47p27g-qfk1va-9apmnm-1741933002497\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T06:16:42.988651+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.2", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933002988, "pid": 30, "hostname": "dyno-b2f0ce42-1ea5-4264-9d5a-5b1752edac02", "name": "icc-slack", "msg": "Handling event [icc-internal-comms-request]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T06:16:42.988656+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.2", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741933002988,\"pid\":30,\"hostname\":\"dyno-b2f0ce42-1ea5-4264-9d5a-5b1752edac02\",\"name\":\"icc-slack\",\"msg\":\"Handler for [icc-internal-comms-request]: {\\\"createdAt\\\":\\\"2025-03-14T06:16:42.977Z\\\",\\\"user\\\":{\\\"id\\\":\\\"bb16322d-1285-4ecc-bc5c-ca4a1646e848\\\",\\\"email\\\":\\\"sam.ferguson@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Sam Ferguson\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000018dL0IAI\\\",\\\"slackUserId\\\":\\\"WF6BZ67DE\\\",\\\"createdBy\\\":\\\"scott.meadows@salesforce.com\\\",\\\"modifiedBy\\\":\\\"scott.meadows@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-12-01T12:10:14.746Z\\\",\\\"modifiedAt\\\":\\\"2022-12-01T12:10:14.746Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HGRX72UE\\\",\\\"name\\\":\\\"icc-73010822\\\"},\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"description\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2. 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Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101). This FI contains four pods, two of which house customers and two of which are test pods. Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact. 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This FI contains four pods, two of which house customers and two of which are test pods. Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact. One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web--001) to test that hypothesis.\\\",\\\"needs\\\":\\\"The restart of the test pod via Managed Operations failed, and teams are have gotten approvals and are attempting to action the test pod manually via the console.\\\"},\\\"sentAt\\\":\\\"2025-03-14T06:16:42.619Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T06:16:42.988849+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.2", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "30:00.000Z\\\",\\\"duration\\\":\\\"3 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101). This FI contains four pods, two of which house customers and two of which are test pods. Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact. One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web-001) to test that hypothesis.\\\",\\\"needs\\\":\\\"The restart of the test pod via Managed Operations is taking longer than expected. That process is being allowed to continue, but teams are preparing a change request to make the change manually if needed.\\\"},\\\"sentAt\\\":\\\"2025-03-14T05:30:13.390Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"2 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101). This FI contains four pods, two of which house customers and two of which are test pods. Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact. One operating hypothesis is that a restart may be required after the clean-up, and teams are preparing to execute a restart one one of the test pods in the FI to test this hypothesis.\\\",\\\"needs\\\":\\\"Commerce Cloud service teams have prepared a change case and are currently pursuing the necessary approvals to execute it.\\\"},\\\"sentAt\\\":\\\"2025-03-14T04:53:25.031Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"110 minutes\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast1. This FI contains four pods, two of which house customers and two of which are test pods. Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact. One operating hypothesis is that a restart may be required after the clean-up, and teams are preparing to execute a restart one one of the test pods in the FI to test this hypothesis.\\\",\\\"needs\\\":\\\"Commerce Cloud service teams are preparing a change case to perform the restart of the test pod.\\\"},\\\"sentAt\\\":\\\"2025-03-14T04:20:03.073Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"New\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/fox-tbtq-jij\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"duration\\\":\\\"8 seconds\\\",\\\"incidentCommander\\\":\\\"Sreekanth Muppalaneni\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WPSQCBZ98\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":\\\"This initial internal comm was sent automatically from ICC for a newly established incident. We will provide updates as information around the incident becomes available. If you have information or expertise that may be able to support resolution of this incident. Please join us using the links from the incident details\\\",\\\"sentAt\\\":\\\"2025-03-14T04:11:54.260Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"k01yn-47p27g-qfk1va-9apmnm-1741933002497\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T06:16:42.988849+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.2", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741933014380, "pid": 30, "hostname": "dyno-b2f0ce42-1ea5-4264-9d5a-5b1752edac02", "name": "icc-slack", "msg": "Received kafka message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T06:16:54.380952+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.2", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741933014381, "pid": 30, "hostname": "dyno-b2f0ce42-1ea5-4264-9d5a-5b1752edac02", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='undefined'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T06:16:54.381241+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.2", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933014381, "pid": 30, "hostname": "dyno-b2f0ce42-1ea5-4264-9d5a-5b1752edac02", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T06:16:54.372Z\",\"incident\":{\"id\":\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\",\"slackChannel\":{\"id\":\"C08HGRX72UE\",\"name\":\"icc-73010822\"},\"subject\":\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\",\"description\":\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2. 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 40, "time": 1741941764788, "pid": 30, "hostname": "dyno-b2f0ce42-1ea5-4264-9d5a-5b1752edac02", "name": "icc-slack", "msg": "No Listener registered for event [icc-bridge-to-generate]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T08:42:44.788394+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.2", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741941768843, "pid": 30, "hostname": "dyno-b2f0ce42-1ea5-4264-9d5a-5b1752edac02", "name": "icc-common", "msg": "Kafka Consumer consumed event with 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"icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741943180420, "pid": 30, "hostname": "dyno-b2f0ce42-1ea5-4264-9d5a-5b1752edac02", "name": "icc-slack", "msg": "Received kafka message with key: 4e547913-bf7c-4a68-8ea6-78ba55ada2be" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T09:06:20.421546+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.2", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741994613022,\"pid\":31,\"hostname\":\"dyno-5679169e-d29a-4b66-b76a-da0b00e7345d\",\"name\":\"icc-slack\",\"msg\":\"IncidentsApi::updateIncident, response: {\\\"createdAt\\\":\\\"2025-03-14T22:29:09.518Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T23:23:32.323Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard 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minutes\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/oms-esob-eoa\\\",\\\"impactStartTime\\\":\\\"2025-03-14T22:29:09.518Z\\\",\\\"incidentCommander\\\":\\\"Nikita Aggarwal\\\",\\\"incidentCommanderSlackId\\\":\\\"U03NM0MKSNQ\\\"},\\\"sentBySlackUserId\\\":\\\"U02NP5RGQQ7\\\",\\\"sentBy\\\":\\\"Dominick Blue\\\",\\\"content\\\":\\\"SR was paged due to high APT on ita28. Investigation is underway to identify a path to green. 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