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https:\/\/meet.google.com\/vwy-oqks-npc\\nSlack Channel - icc-73030750\\n\\nThis is an automated TCE . 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Site Reliability\\nCase - 73030750\\nSeverity - Sev1\\nVoice Bridge - https:\/\/meet.google.com\/vwy-oqks-npc\\nSlack Channel - icc-73030750\\nPlease join the Voice Bridge and Slack Channel\",\"audience\":[{\"id\":\"PLSMU0R\",\"name\":\"CIC Comms - Trust Assistance\",\"status\":\"active\"}],\"offsetUnit\":\"m\",\"isRecurring\":false,\"offsetValue\":3,\"inheritedFromTeamConfig\":true,\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\"}},\"conditions\":{\"all\":[{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"servicesImpacted\",\"value\":[\"Core 1P\",\"Foundations\",\"Core Live on Falcon\"],\"errors\":{},\"operator\":\"arrayContainsArray\"}]},\"id\":\"09fde9f9-1313-445c-9753-618711435ebe\",\"slackChannelId\":\"C08HLMRV19U\"},\"client\":\"icc-rule-engine\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:58:11.419205+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978691419, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-common", "msg": "[Metrics.publishMetric] - 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Site Reliability\\nCase - 73030750\\nSeverity - Sev1\\nVoice Bridge - https:\/\/meet.google.com\/vwy-oqks-npc\\nSlack Channel - icc-73030750\\nPlease join the Voice Bridge and Slack Channel\",\"audience\":[{\"id\":\"PLSMU0R\",\"name\":\"CIC Comms - Trust Assistance\",\"status\":\"active\"}],\"offsetUnit\":\"m\",\"isRecurring\":false,\"offsetValue\":3,\"inheritedFromTeamConfig\":true,\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\"}},\"conditions\":{\"all\":[{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"servicesImpacted\",\"value\":[\"Core 1P\",\"Foundations\",\"Core Live on Falcon\"],\"errors\":{},\"operator\":\"arrayContainsArray\"}]},\"id\":\"09fde9f9-1313-445c-9753-618711435ebe\",\"slackChannelId\":\"C08HLMRV19U\"},\"client\":\"icc-rule-engine\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:58:11.419333+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978691419, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-slack", "msg": "Handling event [icc-scheduled-activity-executed]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:58:11.419333+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978691419, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-slack", "msg": "Incident triggered notification: {\"createdAt\":\"2025-03-14T18:58:11.265Z\",\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\"},\"eventObj\":{\"type\":\"PAGE\",\"message\":\"Team - Site Reliability\\nCase - 73030750\\nSeverity - Sev1\\nVoice Bridge - https:\/\/meet.google.com\/vwy-oqks-npc\\nSlack Channel - icc-73030750\\nPlease join the Voice Bridge and Slack Channel\",\"audience\":[{\"id\":\"PLSMU0R\",\"name\":\"CIC Comms - Trust Assistance\",\"status\":\"active\"}],\"offsetUnit\":\"m\",\"isRecurring\":false,\"offsetValue\":3,\"inheritedFromTeamConfig\":true,\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\"}},\"conditions\":{\"all\":[{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"servicesImpacted\",\"value\":[\"Core 1P\",\"Foundations\",\"Core Live on Falcon\"],\"errors\":{},\"operator\":\"arrayContainsArray\"}]},\"id\":\"09fde9f9-1313-445c-9753-618711435ebe\",\"slackChannelId\":\"C08HLMRV19U\"},\"client\":\"icc-rule-engine\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:58:11.419497+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741978691421, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-slack", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n at IncidentActivityExecutedMessage.getMessage (\/app\/build\/templates\/messages\/IncidentActivityExecutedMessage.js:45:60)\n at IccIncidentActivityExecutedListener.handle (\/app\/build\/kafka\/listeners\/IccIncidentActivityExecutedListener.js:17:81)\n at IccKafkaConsumer.handleEvent (\/app\/build\/kafka\/notifier.consumer.js:63:18)\n at KafkaConsumer. (\/app\/build\/kafka\/notifier.consumer.js:41:27)\n at KafkaConsumer.emit (node:events:519:28)\n at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:58:11.421695+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978691509, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-slack", "msg": "Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:58:11.509085+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978691509, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-scheduled-activity-executed' for consumer group='undefined'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:58:11.509310+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978691509, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:58:11.450Z\",\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\"},\"eventObj\":{\"type\":\"COMM\",\"message\":\"Team - Site Reliability\\nCase - 73030750\\nSeverity - Sev1\\nVoice Bridge - https:\/\/meet.google.com\/vwy-oqks-npc\\nSlack Channel - icc-73030750\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"audience\":[{\"id\":\"C05U9CBHX8D\",\"name\":\"tce-core-platform\"},\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\",\"gsm@salesforce.com\"],\"offsetUnit\":\"m\",\"isRecurring\":false,\"offsetValue\":3,\"inheritedFromTeamConfig\":true,\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\"}},\"conditions\":{\"all\":[{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"servicesImpacted\",\"value\":[\"Core 1P\",\"Foundations\",\"Core Live on Falcon\"],\"errors\":{},\"operator\":\"arrayContainsArray\"}]},\"id\":\"bce52aa6-164b-4cb6-9157-786374f81be4\",\"slackChannelId\":\"C08HLMRV19U\"},\"client\":\"icc-rule-engine\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:58:11.509426+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978691509, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-executed\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:58:11.509469+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978691509, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-executed\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:58:11.509557+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978691509, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:58:11.509694+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978691509, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-slack", "msg": "Received JSON event: {\"createdAt\":\"2025-03-14T18:58:11.450Z\",\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\"},\"eventObj\":{\"type\":\"COMM\",\"message\":\"Team - Site Reliability\\nCase - 73030750\\nSeverity - Sev1\\nVoice Bridge - https:\/\/meet.google.com\/vwy-oqks-npc\\nSlack Channel - icc-73030750\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"audience\":[{\"id\":\"C05U9CBHX8D\",\"name\":\"tce-core-platform\"},\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\",\"gsm@salesforce.com\"],\"offsetUnit\":\"m\",\"isRecurring\":false,\"offsetValue\":3,\"inheritedFromTeamConfig\":true,\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\"}},\"conditions\":{\"all\":[{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"servicesImpacted\",\"value\":[\"Core 1P\",\"Foundations\",\"Core Live on Falcon\"],\"errors\":{},\"operator\":\"arrayContainsArray\"}]},\"id\":\"bce52aa6-164b-4cb6-9157-786374f81be4\",\"slackChannelId\":\"C08HLMRV19U\"},\"client\":\"icc-rule-engine\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:58:11.509773+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978691509, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-slack", "msg": "Handling event [icc-scheduled-activity-executed]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:58:11.509803+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978691509, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-slack", "msg": "Incident triggered notification: {\"createdAt\":\"2025-03-14T18:58:11.450Z\",\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\"},\"eventObj\":{\"type\":\"COMM\",\"message\":\"Team - Site Reliability\\nCase - 73030750\\nSeverity - Sev1\\nVoice Bridge - https:\/\/meet.google.com\/vwy-oqks-npc\\nSlack Channel - icc-73030750\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"audience\":[{\"id\":\"C05U9CBHX8D\",\"name\":\"tce-core-platform\"},\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\",\"gsm@salesforce.com\"],\"offsetUnit\":\"m\",\"isRecurring\":false,\"offsetValue\":3,\"inheritedFromTeamConfig\":true,\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\"}},\"conditions\":{\"all\":[{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"servicesImpacted\",\"value\":[\"Core 1P\",\"Foundations\",\"Core Live on Falcon\"],\"errors\":{},\"operator\":\"arrayContainsArray\"}]},\"id\":\"bce52aa6-164b-4cb6-9157-786374f81be4\",\"slackChannelId\":\"C08HLMRV19U\"},\"client\":\"icc-rule-engine\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:58:11.509880+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741978691510, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-slack", "err": { "type": "TypeError", "message": "Cannot read properties of undefined (reading 'id')", "stack": "TypeError: Cannot read properties of undefined (reading 'id')\n at IncidentActivityExecutedMessage.getMessage (\/app\/build\/templates\/messages\/IncidentActivityExecutedMessage.js:45:60)\n at IccIncidentActivityExecutedListener.handle (\/app\/build\/kafka\/listeners\/IccIncidentActivityExecutedListener.js:17:81)\n at IccKafkaConsumer.handleEvent (\/app\/build\/kafka\/notifier.consumer.js:63:18)\n at KafkaConsumer. (\/app\/build\/kafka\/notifier.consumer.js:41:27)\n at KafkaConsumer.emit (node:events:519:28)\n at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T18:58:11.510544+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978691528, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-slack", "msg": "Received kafka message with key: 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is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:20:07.523Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CDQ3U66E5\/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https:\/\/tel.meet\/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"aa5b1260-3c9b-4b6b-96c7-e7f98dfbb9aa\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a8720a9d-36e0-4bb2-9bd7-8adda94aec9a\",\"email\":\"miller.jeremy@salesforce.com\",\"active\":true,\"name\":\"Jeremy Miller\",\"firstName\":\"\",\"lastName\":\"\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000008t5ldYAA\",\"slackUserId\":\"U042SBSFFU0\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-09-30T09:27:34.056Z\",\"modifiedAt\":\"2022-09-30T09:27:34.056Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"2e3a4f5e-d8e5-4e68-8a82-40ab8f27dab4\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:04:59.547Z\"},\"eventObj\":[],\"requestId\":\"7eb40225-fc52-09c7-b212-75c872d001ec\",\"client\":\"icc-slack-app\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:20:07.533755+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980007533, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:20:07.533759+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980007533, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:20:07.533760+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741980007533, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:20:07.533762+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980007533, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-slack", "msg": "Received JSON event: {\"createdAt\":\"2025-03-14T19:20:07.523Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CDQ3U66E5\/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https:\/\/tel.meet\/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"aa5b1260-3c9b-4b6b-96c7-e7f98dfbb9aa\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a8720a9d-36e0-4bb2-9bd7-8adda94aec9a\",\"email\":\"miller.jeremy@salesforce.com\",\"active\":true,\"name\":\"Jeremy Miller\",\"firstName\":\"\",\"lastName\":\"\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000008t5ldYAA\",\"slackUserId\":\"U042SBSFFU0\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-09-30T09:27:34.056Z\",\"modifiedAt\":\"2022-09-30T09:27:34.056Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"2e3a4f5e-d8e5-4e68-8a82-40ab8f27dab4\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 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"Handling event [icc-usd-resource-created]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:20:07.533768+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 40, "time": 1741980007533, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-slack", "msg": "No Listener registered for event [icc-usd-resource-created]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T19:20:07.533769+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": 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"info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741986872186, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T21:14:32.186977+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987094817, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-slack", "msg": "Received kafka message with key: 42054333-1caf-49ea-818e-a6e44100cf29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T21:18:14.817204+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987094817, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-to-cis-request' for consumer group='undefined'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T21:18:14.817421+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094817, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:18:14.807Z\",\"user\":{\"id\":\"8f1cf004-03bc-4ca6-b373-4bdd1b25d34a\",\"email\":\"pramod.pai@salesforce.com\",\"active\":true,\"name\":\"Pramod Pai\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard 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Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http:\/\/sfdc.co\/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https:\/\/git.soma.salesforce.com\/services\/sfdc-bazel\/blob\/main\/projects\/services\/ast\/astciservice\/src\/main\/java\/com\/salesforce\/ast\/cert\/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CT6U3FZ17\/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/yhy-pdqj-ush\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-323-538-2198, pin: 899196577; \\nFind numbers in more regions on https:\/\/tel.meet\/yhy-pdqj-ush?pin=9627594296136, pin: 9627594296136\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"scrumTeamId\":\"a00EE00000c325vYAA\",\"team\":\"AST-Transformers\",\"caseNumber\":\"73030748\",\"caseRecordId\":\"500EE00001TteJyYAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/OZghAaVzkWko\",\"engagedAt\":\"2025-03-14T21:18:13.836Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:46:02.431Z\"},\"eventObj\":[],\"requestId\":\"0qx5i-arq1po-mvvhqnb-ox8yyc-1741987093681\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T21:18:14.817488+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094817, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T21:18:14.817519+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094817, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T21:18:14.817560+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987094817, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T21:18:14.817671+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094817, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-slack", "msg": "Received JSON event: {\"createdAt\":\"2025-03-14T21:18:14.807Z\",\"user\":{\"id\":\"8f1cf004-03bc-4ca6-b373-4bdd1b25d34a\",\"email\":\"pramod.pai@salesforce.com\",\"active\":true,\"name\":\"Pramod Pai\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000003Euv3YAC\",\"slackUserId\":\"U02TV6Y55LJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-01-29T20:48:18.188Z\",\"modifiedAt\":\"2024-01-29T20:48:18.188Z\"},\"incident\":{\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"C08HV72NFR9\",\"name\":\"icc-73030748\"},\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe:\/\/pki.sfdc.net\/v1\/service=ingressgateway\/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http:\/\/sfdc.co\/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https:\/\/git.soma.salesforce.com\/services\/sfdc-bazel\/blob\/main\/projects\/services\/ast\/astciservice\/src\/main\/java\/com\/salesforce\/ast\/cert\/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CT6U3FZ17\/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/yhy-pdqj-ush\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-323-538-2198, pin: 899196577; \\nFind numbers in more regions on https:\/\/tel.meet\/yhy-pdqj-ush?pin=9627594296136, pin: 9627594296136\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"scrumTeamId\":\"a00EE00000c325vYAA\",\"team\":\"AST-Transformers\",\"caseNumber\":\"73030748\",\"caseRecordId\":\"500EE00001TteJyYAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/OZghAaVzkWko\",\"engagedAt\":\"2025-03-14T21:18:13.836Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:46:02.431Z\"},\"eventObj\":[],\"requestId\":\"0qx5i-arq1po-mvvhqnb-ox8yyc-1741987093681\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T21:18:14.817704+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094817, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-slack", "msg": "Handling event [icc-incident-to-cis-request]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T21:18:14.817718+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 40, "time": 1741987094817, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-slack", "msg": "No Listener registered for event [icc-incident-to-cis-request]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T21:18:14.817719+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987094817, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-slack", "msg": "Received kafka message with key: 42054333-1caf-49ea-818e-a6e44100cf29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T21:18:14.817796+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987094818, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='undefined'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T21:18:14.818119+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094818, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:18:14.600Z\",\"user\":{\"id\":\"8f1cf004-03bc-4ca6-b373-4bdd1b25d34a\",\"gusUserId\":\"005EE000003Euv3YAC\",\"slackUserId\":\"U02TV6Y55LJ\",\"name\":\"Pramod Pai\",\"email\":\"pramod.pai@salesforce.com\"},\"incident\":{\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"C08HV72NFR9\",\"name\":\"icc-73030748\"},\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe:\/\/pki.sfdc.net\/v1\/service=ingressgateway\/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http:\/\/sfdc.co\/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https:\/\/git.soma.salesforce.com\/services\/sfdc-bazel\/blob\/main\/projects\/services\/ast\/astciservice\/src\/main\/java\/com\/salesforce\/ast\/cert\/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CT6U3FZ17\/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/yhy-pdqj-ush\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-323-538-2198, pin: 899196577; \\nFind numbers in more regions on https:\/\/tel.meet\/yhy-pdqj-ush?pin=9627594296136, pin: 9627594296136\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"modifiedAt\":\"2025-03-14T18:45:55.304Z\",\"createdBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"modifiedBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard 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Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"modifiedBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"id\":\"ef8bd76c-d63d-456d-badc-8345e196f127\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"externalGusId\":null}]}},\"requestId\":\"0qx5i-arq1po-mvvhqnb-ox8yyc-1741987093681\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T21:18:14.818204+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094818, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T21:18:14.818205+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094818, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T21:18:14.818221+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987094818, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T21:18:14.818287+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094818, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-slack", "msg": "Received JSON event: {\"createdAt\":\"2025-03-14T21:18:14.600Z\",\"user\":{\"id\":\"8f1cf004-03bc-4ca6-b373-4bdd1b25d34a\",\"gusUserId\":\"005EE000003Euv3YAC\",\"slackUserId\":\"U02TV6Y55LJ\",\"name\":\"Pramod Pai\",\"email\":\"pramod.pai@salesforce.com\"},\"incident\":{\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"C08HV72NFR9\",\"name\":\"icc-73030748\"},\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe:\/\/pki.sfdc.net\/v1\/service=ingressgateway\/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http:\/\/sfdc.co\/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https:\/\/git.soma.salesforce.com\/services\/sfdc-bazel\/blob\/main\/projects\/services\/ast\/astciservice\/src\/main\/java\/com\/salesforce\/ast\/cert\/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CT6U3FZ17\/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/yhy-pdqj-ush\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-323-538-2198, pin: 899196577; \\nFind numbers in more regions on https:\/\/tel.meet\/yhy-pdqj-ush?pin=9627594296136, pin: 9627594296136\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"modifiedAt\":\"2025-03-14T18:45:55.304Z\",\"createdBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"modifiedBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard 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user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"scrumTeamId\":\"a00EE00000c325vYAA\",\"team\":\"AST-Transformers\",\"caseNumber\":\"73030748\",\"caseRecordId\":\"500EE00001TteJyYAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/OZghAaVzkWko\",\"engagedAt\":\"2025-03-14T21:18:13.836Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:46:02.431Z\",\"usdResources\":[]},\"changes\":{\"detectedTime\":[\"2025-03-14T18:45:55.304Z\",\"2025-03-14T18:45:00.000Z\"],\"severity\":[\"Sev1\",\"Sev3\"],\"impactStartTime\":[\"2025-03-14T18:45:55.304Z\",\"2025-03-14T18:45:00.000Z\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"modifiedAt\":\"2025-03-14T18:45:55.304Z\",\"createdBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"modifiedBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"id\":\"ef8bd76c-d63d-456d-badc-8345e196f127\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"externalGusId\":null}]}},\"requestId\":\"0qx5i-arq1po-mvvhqnb-ox8yyc-1741987093681\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T21:18:14.818362+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094818, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-slack", "msg": "Handling event [icc-incident-updated]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "e811441e-efd9-4a23-9eac-e6901940d16b", "agent_timestamp": "2025-03-14T21:18:14.818363+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "bolt.1", "app": "icc-slack-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094818, "pid": 30, "hostname": "dyno-71151f70-579a-4681-ad56-72990d3a35cd", "name": "icc-slack", "msg": "Incident updated notification for [icc-incident-updated]: {\"createdAt\":\"2025-03-14T21:18:14.600Z\",\"user\":{\"id\":\"8f1cf004-03bc-4ca6-b373-4bdd1b25d34a\",\"gusUserId\":\"005EE000003Euv3YAC\",\"slackUserId\":\"U02TV6Y55LJ\",\"name\":\"Pramod Pai\",\"email\":\"pramod.pai@salesforce.com\"},\"incident\":{\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"C08HV72NFR9\",\"name\":\"icc-73030748\"},\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe:\/\/pki.sfdc.net\/v1\/service=ingressgateway\/namespace=sfproxy\\\", which used to empty earlier. 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--\\nAdditional Joining Info: --\\nAdditional Details: This initial Page was sent automatically from ICC for a newly established incident. We will provide updates as information around the incident becomes available. If you have information or expertise that may be able to support resolution of this incident. 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