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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975981226, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-14T18:13:01.215Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"workItem\":{\"createdAt\":\"2025-03-14T17:49:38.449Z\",\"modifiedAt\":\"2025-03-14T17:49:38.449Z\",\"id\":\"59724378-2593-4d98-a228-5f15b173b4b3\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":true,\"sfid\":\"a07B0000000VzLxIAK\"},\"quipDocLink\":\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:55:41.685Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"vwpivk-b1n62-lccsei-72br5k-1741975979627\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:01.226321+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975981226, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n  \"ids\": []\n}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:01.226322+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975981226, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[usdResourceProcessor.removeUsdResource]: []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:01.226323+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975981226, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[handleEvent] received with eventType: icc-usd-resource-deleted finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:01.226405+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975981237, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:01.238202+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741975981237, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='icc-gus-export'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:01.238204+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975981238, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:01.238210+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975981238, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[handleEvent] received with eventType: icc-report-generic-data finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:01.238210+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975981251, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:01.251926+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741975981252, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:01.252332+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975981252, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:01.252481+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975981252, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-14T18:13:01.241Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"workItem\":{\"createdAt\":\"2025-03-14T17:49:38.449Z\",\"modifiedAt\":\"2025-03-14T17:49:38.449Z\",\"id\":\"59724378-2593-4d98-a228-5f15b173b4b3\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":true,\"sfid\":\"a07B0000000VzLxIAK\"},\"quipDocLink\":\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:55:41.685Z\"},\"eventObj\":[],\"requestId\":\"vwpivk-b1n62-lccsei-72br5k-1741975979627\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:01.252643+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975981252, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:01.252644+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975981252, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:01.252648+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975981252, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:01.252737+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975981252, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to Kafka topic 'incident'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:01.252799+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975981252, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:01.252848+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975981252, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[handleEvent] received with eventType: icc-usd-resource-created finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:01.252896+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975981255, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:01.255083+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741975981255, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-closed' for consumer group='icc-gus-export'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:01.255540+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975981255, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:01.255659+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":30,\"time\":1741975981255,\"pid\":30,\"hostname\":\"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711\",\"name\":\"icc-gus-export\",\"msg\":\"Routing Incident Created: {\\\"id\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HTQWFF8T\\\",\\\"name\\\":\\\"icc-73024826\\\"},\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"description\\\":\\\"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\\\n\\\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\\\n - APAC rollbacks completed at 16:53 UTC\\\\n - EMEA rollbacks completed at 16:58 UTC\\\\n - AMER rollbacks completed at 17:24 UTC\\\\n - JPN rollbacks completed at 17:47 UTC\\\\n\\\\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\\\\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu\\\",\\\"detectedTime\\\":\\\"2025-03-14T14:35:00.000Z\\\",\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"Closed\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-14T17:47:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\\\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\\\n\\\"},\\\"roles\\\":[],\\\"category\\\":\\\"Infrastructure\\\",\\\"rootCause\\\":\\\"Change\\\",\\\"createdAt\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"closingDetails\\\":{\\\"productTag\\\":\\\"a1aEE000000r5SzYAI\\\",\\\"detectedByServiceOwner\\\":true,\\\"prbNumber\\\":{\\\"createdByIcc\\\":true},\\\"proximateCause\\\":\\\"Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\\\n\\\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\\",\\\"customerExperience\\\":\\\"Mail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. We have no reported cases from external customers.\\\",\\\"immediateResolution\\\":\\\"TTMD: 14:55 UTC\\\\nThe primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\\\n - APAC rollbacks completed at 16:53 UTC\\\\n - EMEA rollbacks completed at 16:58 UTC\\\\n - AMER rollbacks completed at 17:24 UTC\\\\n - JPN rollbacks completed at 17:47 UTC\\\",\\\"aarQuestions\\\":\\\"What went well in the response: Teams were able to identify the problem very quickly and effectively, including the necessary steps to identify a viable mitigation path (rolling back).\\\\nWhat was challenging in the response: It took longer than we would like from the time that we made a mitigating decision until we actually executed the first rollback stagger. The challenge here is that we couldn't just click the rollback button, as additional changes would've been rolled back introducing a significant amount of risk for rollback regression. This conversation on how to proceed with the rollback took additional time to talk through.\\\\n\\\\nAAR Questions: \\\\n1. Why was this issue missed during pre-deployment testing.\\\\n2. Why did this issue go unnoticed for ~3 days post deployment?\\\",\\\"changes\\\":\\\"72946812\\\",\\\"breakFix\\\":\\\"73028534\\\",\\\"productTagName\\\":\\\"Ingress Gateway Control Plane\\\",\\\"closedBy\\\":{\\\"id\\\":\\\"b65f4703-03a2-4674-8031-a91d89753c0d\\\",\\\"email\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Alex Gonzalez\\\",\\\"firstName\\\":\\\"Alex\\\",\\\"lastName\\\":\\\"Gonzalez\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000018dYUIAY\\\",\\\"slackUserId\\\":\\\"WHM054K9U\\\",\\\"createdBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"modifiedBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-06-29T19:50:52.348Z\\\",\\\"modifiedAt\\\":\\\"2022-06-29T19:50:52.348Z\\\"},\\\"incidentId\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"b65f4703-03a2-4674-8031-a91d89753c0d\\\",\\\"email\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Alex Gonzalez\\\",\\\"firstName\\\":\\\"Alex\\\",\\\"lastName\\\":\\\"Gonzalez\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000018dYUIAY\\\",\\\"slackUserId\\\":\\\"WHM054K9U\\\",\\\"createdBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"modifiedBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-06-29T19:50:52.348Z\\\",\\\"modifiedAt\\\":\\\"2022-06-29T19:50:52.348Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"b65f4703-03a2-4674-8031-a91d89753c0d\\\",\\\"email\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Alex Gonzalez\\\",\\\"firstName\\\":\\\"Alex\\\",\\\"lastName\\\":\\\"Gonzalez\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000018dYUIAY\\\",\\\"slackUserId\\\":\\\"WHM054K9U\\\",\\\"createdBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"modifiedBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-06-29T19:50:52.348Z\\\",\\\"modifiedAt\\\":\\\"2022-06-29T19:50:52.348Z\\\"},\\\"closingComments\\\":null,\\\"createdAt\\\":\\\"2025-03-14T18:13:00.401Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T18:13:00.401Z\\\",\\\"id\\\":\\\"359e3d41-544a-4de7-a4bd-fee6c9534b64\\\"},\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"73024826\\\",\\\"caseRecordId\\\":\\\"500EE00001TtHdKYAV\\\",\\\"servicesImpacted\\\":[\\\"Core Live on Falcon\\\"],\\\"prbNumber\\\":{\\\"createdByIcc\\\":true},\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\\\",\\\"engagedAt\\\":\\\"2025-03-14T14:37:18.383Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T17:55:41.685Z\\\"} - {\\\"createdAt\\\":\\\"2025-03-14T18:13:00.496Z\\\",\\\"user\\\":{\\\"id\\\":\\\"b65f4703-03a2-4674-8031-a91d89753c0d\\\",\\\"gusUserId\\\":\\\"005B00000018dYUIAY\\\",\\\"slackUserId\\\":\\\"WHM054K9U\\\",\\\"name\\\":\\\"Alex Gonzalez\\\",\\\"email\\\":\\\"alexander.gonzalez@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HTQWFF8T\\\",\\\"name\\\":\\\"icc-73024826\\\"},\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"description\\\":\\\"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\\\n\\\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\\\n - APAC rollbacks completed at 16:53 UTC\\\\n - EMEA rollbacks completed at 16:58 UTC\\\\n - AMER rollbacks completed at 17:24 UTC\\\\n - JPN rollbacks completed at 17:47 UTC\\\\n\\\\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\\\\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu\\\",\\\"detectedTime\\\":\\\"2025-03-14T14:35:00.000Z\\\",\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"Closed\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-14T17:47:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\\\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\\\n\\\"},\\\"roles\\\":[],\\\"category\\\":\\\"Infrastructure\\\",\\\"rootCause\\\":\\\"Change\\\",\\\"createdAt\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"closingDetails\\\":{\\\"productTag\\\":\\\"a1aEE000000r5SzYAI\\\",\\\"detectedByServiceOwner\\\":true,\\\"prbNumber\\\":{\\\"createdByIcc\\\":true},\\\"proximateCause\\\":\\\"Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\\\n\\\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across ", "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:01.255878+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "all production Falcon FI’s.\\\",\\\"customerExperience\\\":\\\"Mail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. We have no reported cases from external customers.\\\",\\\"immediateResolution\\\":\\\"TTMD: 14:55 UTC\\\\nThe primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\\\n - APAC rollbacks completed at 16:53 UTC\\\\n - EMEA rollbacks completed at 16:58 UTC\\\\n - AMER rollbacks completed at 17:24 UTC\\\\n - JPN rollbacks completed at 17:47 UTC\\\",\\\"aarQuestions\\\":\\\"What went well in the response: Teams were able to identify the problem very quickly and effectively, including the necessary steps to identify a viable mitigation path (rolling back).\\\\nWhat was challenging in the response: It took longer than we would like from the time that we made a mitigating decision until we actually executed the first rollback stagger. The challenge here is that we couldn't just click the rollback button, as additional changes would've been rolled back introducing a significant amount of risk for rollback regression. This conversation on how to proceed with the rollback took additional time to talk through.\\\\n\\\\nAAR Questions: \\\\n1. Why was this issue missed during pre-deployment testing.\\\\n2. Why did this issue go unnoticed for ~3 days post deployment?\\\",\\\"changes\\\":\\\"72946812\\\",\\\"breakFix\\\":\\\"73028534\\\",\\\"productTagName\\\":\\\"Ingress Gateway Control Plane\\\",\\\"closedBy\\\":{\\\"id\\\":\\\"b65f4703-03a2-4674-8031-a91d89753c0d\\\",\\\"email\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Alex Gonzalez\\\",\\\"firstName\\\":\\\"Alex\\\",\\\"lastName\\\":\\\"Gonzalez\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000018dYUIAY\\\",\\\"slackUserId\\\":\\\"WHM054K9U\\\",\\\"createdBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"modifiedBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-06-29T19:50:52.348Z\\\",\\\"modifiedAt\\\":\\\"2022-06-29T19:50:52.348Z\\\"},\\\"incidentId\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"b65f4703-03a2-4674-8031-a91d89753c0d\\\",\\\"email\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Alex Gonzalez\\\",\\\"firstName\\\":\\\"Alex\\\",\\\"lastName\\\":\\\"Gonzalez\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000018dYUIAY\\\",\\\"slackUserId\\\":\\\"WHM054K9U\\\",\\\"createdBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"modifiedBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-06-29T19:50:52.348Z\\\",\\\"modifiedAt\\\":\\\"2022-06-29T19:50:52.348Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"b65f4703-03a2-4674-8031-a91d89753c0d\\\",\\\"email\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Alex Gonzalez\\\",\\\"firstName\\\":\\\"Alex\\\",\\\"lastName\\\":\\\"Gonzalez\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000018dYUIAY\\\",\\\"slackUserId\\\":\\\"WHM054K9U\\\",\\\"createdBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"modifiedBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-06-29T19:50:52.348Z\\\",\\\"modifiedAt\\\":\\\"2022-06-29T19:50:52.348Z\\\"},\\\"closingComments\\\":null,\\\"createdAt\\\":\\\"2025-03-14T18:13:00.401Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T18:13:00.401Z\\\",\\\"id\\\":\\\"359e3d41-544a-4de7-a4bd-fee6c9534b64\\\"},\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"73024826\\\",\\\"caseRecordId\\\":\\\"500EE00001TtHdKYAV\\\",\\\"servicesImpacted\\\":[\\\"Core Live on Falcon\\\"],\\\"prbNumber\\\":{\\\"createdByIcc\\\":true},\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\\\",\\\"engagedAt\\\":\\\"2025-03-14T14:37:18.383Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T17:55:41.685Z\\\"},\\\"requestId\\\":\\\"vwpivk-b1n62-lccsei-72br5k-1741975979627\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:01.255878+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975981255, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "Status": "Closed", "SM_Icc_External_Id__c": "c3491190-f157-4c72-8db8-2885f47aaefa", "Subject": "Email as a Service Performance degradation", "Description": "Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \n\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\n - APAC rollbacks completed at 16:53 UTC\n - EMEA rollbacks completed at 16:58 UTC\n - AMER rollbacks completed at 17:24 UTC\n - JPN rollbacks completed at 17:47 UTC\n\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu", "Priority": "Sev1", "Origin": "Alert", "SM_Origin_Details__c": "https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK", "SM_Customer_Impact__c": "Feature Degradation", "Chat_URL__c": "https:\/\/slack.com\/app_redirect?team=T01GST6QY0G&channel=C08HTQWFF8T", "SM_Bridge_Start_Time__c": "2025-03-14T14:37:18.383Z", "SM_Bridge_End_Time__c": "2025-03-14T18:13:00.496Z", "SM_Date_Time_Incident_Started__c": "2025-03-11T00:00:00.000Z", "SM_Date_Time_Incident_End__c": "2025-03-14T17:47:00.000Z", "Bridge_URL__c": "https:\/\/meet.google.com\/pjd-dhuc-ufx", "SM_Category__c": "Infrastructure", "SM_RootCausePicklist__c": "Change", "Product_Tag__c": "a1aEE000000r5SzYAI", "SM_Proximate_Cause__c": "Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \n\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.", "Customer_Experience__c": "Mail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. We have no reported cases from external customers.", "SM_Immediate_Resolution__c": "TTMD: 14:55 UTC\nThe primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\n - APAC rollbacks completed at 16:53 UTC\n - EMEA rollbacks completed at 16:58 UTC\n - AMER rollbacks completed at 17:24 UTC\n - JPN rollbacks completed at 17:47 UTC", "SM_AAR_Questions__c": "What went well in the response: Teams were able to identify the problem very quickly and effectively, including the necessary steps to identify a viable mitigation path (rolling back).\nWhat was challenging in the response: It took longer than we would like from the time that we made a mitigating decision until we actually executed the first rollback stagger. The challenge here is that we couldn't just click the rollback button, as additional changes would've been rolled back introducing a significant amount of risk for rollback regression. This conversation on how to proceed with the rollback took additional time to talk through.\n\nAAR Questions: \n1. Why was this issue missed during pre-deployment testing.\n2. Why did this issue go unnoticed for ~3 days post deployment?", "Resolution_Reason__c": null, "SM_Detected_By_Service_Owner__c": true, "Incident_Detected_Time__c": "2025-03-14T14:35:00.000Z", "Timeline_of_Events__c": "https:\/\/salesforce.quip.com\/zsekAwbSoZVN", "Scrum_Team__c": "a0090000000vv4hAAA", "SM_Work_Record__c": "", "Applications_Affected__c": "Core Live on Falcon", "SM_Incident_Communications_Owner__c": null, "SM_Incident_Documentation_Owner__c": null, "msg": "Incident Upsert Payload for c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:01.256063+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975981260, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "changeImplementationId": "a2dEE000018CssLYAS", "gusCaseRecordId": "500EE00001TtHdKYAV", "msg": "[getRecordsToInsert] Adding to change to incident list to insert" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:01.260121+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975981260, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "CaseNumber__c": "500EE00001TtHdKYAV", "CI_Name__c": "a2dEE000018CssLYAS", "msg": "[buildGusChangeToIncidentsFromEvents] Building change to incident GUS record from event DAO" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:01.260195+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975981302, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:01.302345+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741975981302, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-gus-export'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:01.302511+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741982226748, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-gus-export", "msg": "[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n  \"ids\": []\n}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T19:57:06.749159+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741982226748, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-gus-export", "msg": "[usdResourceProcessor.removeUsdResource]: []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T19:57:06.749161+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741982226748, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-gus-export", "msg": "[handleEvent] received with eventType: icc-usd-resource-deleted finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T19:57:06.749161+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741982226766, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-gus-export", "msg": "Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T19:57:06.768424+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741982226767, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T19:57:06.768434+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741982226767, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T19:57:06.768435+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741982226767, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-gus-export", "msg": "[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-14T19:57:06.757Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. 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8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard 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"tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987102499, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T21:18:22.499932+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987102499, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-gus-export", "msg": "Routing Incident Created: {\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"C08HV72NFR9\",\"name\":\"icc-73030748\"},\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe:\/\/pki.sfdc.net\/v1\/service=ingressgateway\/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http:\/\/sfdc.co\/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https:\/\/git.soma.salesforce.com\/services\/sfdc-bazel\/blob\/main\/projects\/services\/ast\/astciservice\/src\/main\/java\/com\/salesforce\/ast\/cert\/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CT6U3FZ17\/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/yhy-pdqj-ush\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-323-538-2198, pin: 899196577; \\nFind numbers in more regions on https:\/\/tel.meet\/yhy-pdqj-ush?pin=9627594296136, pin: 9627594296136\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"modifiedAt\":\"2025-03-14T18:45:55.304Z\",\"createdBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"modifiedBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"id\":\"ef8bd76c-d63d-456d-badc-8345e196f127\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"scrumTeamId\":\"a00EE00000c325vYAA\",\"team\":\"AST-Transformers\",\"caseNumber\":\"73030748\",\"caseRecordId\":\"500EE00001TteJyYAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/OZghAaVzkWko\",\"engagedAt\":\"2025-03-14T21:18:13.836Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:46:02.431Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-14T21:18:14.600Z\",\"user\":{\"id\":\"8f1cf004-03bc-4ca6-b373-4bdd1b25d34a\",\"gusUserId\":\"005EE000003Euv3YAC\",\"slackUserId\":\"U02TV6Y55LJ\",\"name\":\"Pramod Pai\",\"email\":\"pramod.pai@salesforce.com\"},\"incident\":{\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"C08HV72NFR9\",\"name\":\"icc-73030748\"},\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe:\/\/pki.sfdc.net\/v1\/service=ingressgateway\/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http:\/\/sfdc.co\/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https:\/\/git.soma.salesforce.com\/services\/sfdc-bazel\/blob\/main\/projects\/services\/ast\/astciservice\/src\/main\/java\/com\/salesforce\/ast\/cert\/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CT6U3FZ17\/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/yhy-pdqj-ush\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-323-538-2198, pin: 899196577; \\nFind numbers in more regions on https:\/\/tel.meet\/yhy-pdqj-ush?pin=9627594296136, pin: 9627594296136\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"modifiedAt\":\"2025-03-14T18:45:55.304Z\",\"createdBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"modifiedBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard 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user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"scrumTeamId\":\"a00EE00000c325vYAA\",\"team\":\"AST-Transformers\",\"caseNumber\":\"73030748\",\"caseRecordId\":\"500EE00001TteJyYAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/OZghAaVzkWko\",\"engagedAt\":\"2025-03-14T21:18:13.836Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:46:02.431Z\",\"usdResources\":[]},\"changes\":{\"detectedTime\":[\"2025-03-14T18:45:55.304Z\",\"2025-03-14T18:45:00.000Z\"],\"severity\":[\"Sev1\",\"Sev3\"],\"impactStartTime\":[\"2025-03-14T18:45:55.304Z\",\"2025-03-14T18:45:00.000Z\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"modifiedAt\":\"2025-03-14T18:45:55.304Z\",\"createdBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"modifiedBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"id\":\"ef8bd76c-d63d-456d-badc-8345e196f127\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"externalGusId\":null}]}},\"requestId\":\"0qx5i-arq1po-mvvhqnb-ox8yyc-1741987093681\",\"client\":\"icc-ui\"} done" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T21:18:22.500067+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987102500, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-gus-export", "msg": "[handleEvent] received with eventType: icc-incident-updated finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T21:18:22.500100+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987102551, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-gus-export", "msg": "Received kafka message with key: 42054333-1caf-49ea-818e-a6e44100cf29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T21:18:22.551562+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741987102551, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T21:18:22.551735+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987102551, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T21:18:22.551883+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987102551, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-gus-export", "msg": "[handleEvent] received with eventType: icc-gus-response finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T21:18:22.551884+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987180992, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T21:19:40.992634+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987360992, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T21:22:40.992658+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987660992, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T21:27:40.992653+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987960992, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T21:32:40.992634+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741998135577, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'b9e8b642-7618-4548-927f-8ebc31271097' to Kafka topic 'incident'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-15T00:22:15.577624+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741998135577, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-15T00:22:15.577700+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1742020346915, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-created-with-slack-channel' for consumer group='icc-gus-export'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-15T06:32:26.915694+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742020346915, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-15T06:32:26.915880+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742020346915, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-gus-export", "msg": "[handleEvent] received with eventType: icc-incident-created-with-slack-channel finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-15T06:32:26.915880+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742020349121, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-gus-export", "msg": "Received kafka message with key: 8fcf7772-e019-4725-a77e-724a972a256e" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-15T06:32:29.121905+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1742020349122, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-bridge-created' for consumer group='icc-gus-export'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-15T06:32:29.122194+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742020349122, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-15T06:32:29.122382+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742020349122, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-gus-export", "msg": "Routing Incident Created: {\"id\":\"8fcf7772-e019-4725-a77e-724a972a256e\",\"slackChannel\":{\"id\":\"C08J5R8VCGH\",\"name\":\"icc-8fcf7772-e019-4725-a77e-724a972a256e\"},\"subject\":\"Suspected L7 DoDos attack.\",\"description\":\"Suspected L7 DoDos attack.\\n\\nCase created using .case by @Clifford Ng in #cp_sre_apac\",\"detectedTime\":\"2025-03-15T06:31:27.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CDQ3U66E5\/p1742019808348659\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-15T06:32:22.765Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fwm-itab-nzo\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-337-441-4240, pin: 791290669; \\nFind numbers in more regions on https:\/\/tel.meet\/fwm-itab-nzo?pin=1884428723315, pin: 1884428723315\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-15T06:32:22.765Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"} - {\"createdAt\":\"2025-03-15T06:32:29.072Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"8fcf7772-e019-4725-a77e-724a972a256e\",\"slackChannel\":{\"id\":\"C08J5R8VCGH\",\"name\":\"icc-8fcf7772-e019-4725-a77e-724a972a256e\"},\"subject\":\"Suspected L7 DoDos attack.\",\"description\":\"Suspected L7 DoDos attack.\\n\\nCase created using .case by @Clifford Ng in #cp_sre_apac\",\"detectedTime\":\"2025-03-15T06:31:27.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CDQ3U66E5\/p1742019808348659\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-15T06:32:22.765Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fwm-itab-nzo\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-337-441-4240, pin: 791290669; \\nFind numbers in more regions on https:\/\/tel.meet\/fwm-itab-nzo?pin=1884428723315, pin: 1884428723315\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-15T06:32:22.765Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"id\":\"666d5fb7-0728-40c1-9786-89d1e54e431e\",\"url\":\"https:\/\/meet.google.com\/fwm-itab-nzo\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-337-441-4240, pin: 791290669; \\nFind numbers in more regions on https:\/\/tel.meet\/fwm-itab-nzo?pin=1884428723315, pin: 1884428723315\\n\",\"isManaged\":true,\"createdBy\":\"SiteReliability\",\"modifiedBy\":\"SiteReliability\",\"createdAt\":\"2025-03-15T06:32:28.736Z\",\"modifiedAt\":\"2025-03-15T06:32:28.736Z\"},\"changes\":{\"bridge\":[null,{\"createdAt\":\"2025-03-15T06:32:28.736Z\",\"modifiedAt\":\"2025-03-15T06:32:28.736Z\",\"id\":\"666d5fb7-0728-40c1-9786-89d1e54e431e\",\"url\":\"https:\/\/meet.google.com\/fwm-itab-nzo\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-337-441-4240, pin: 791290669; \\nFind numbers in more regions on https:\/\/tel.meet\/fwm-itab-nzo?pin=1884428723315, pin: 1884428723315\\n\",\"isManaged\":true,\"incidentId\":\"8fcf7772-e019-4725-a77e-724a972a256e\",\"folderId\":null}]}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-15T06:32:29.122463+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1742020349122, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-gus-export", "msg": "No kafka request status received for incident: {\"id\":\"8fcf7772-e019-4725-a77e-724a972a256e\",\"slackChannel\":{\"id\":\"C08J5R8VCGH\",\"name\":\"icc-8fcf7772-e019-4725-a77e-724a972a256e\"},\"subject\":\"Suspected L7 DoDos attack.\",\"description\":\"Suspected L7 DoDos attack.\\n\\nCase created using .case by @Clifford Ng in #cp_sre_apac\",\"detectedTime\":\"2025-03-15T06:31:27.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CDQ3U66E5\/p1742019808348659\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-15T06:32:22.765Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fwm-itab-nzo\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-337-441-4240, pin: 791290669; \\nFind numbers in more regions on https:\/\/tel.meet\/fwm-itab-nzo?pin=1884428723315, pin: 1884428723315\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-15T06:32:22.765Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-15T06:32:29.122491+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1742020349122, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-gus-export", "err": { "type": "Error", "message": "Unable to find request status", "stack": "Error: Unable to find request status\n    at GusIncidentService.upsertIncident (\/app\/build\/service\/gusIncidentService.js:42:19)\n    at IncidentEventProcessor.processEvent (\/app\/build\/kafka\/processor\/incidentEventProcessor.js:39:47)\n    at GusExportConsumer.handleEvent (\/app\/build\/kafka\/gusExportConsumer.js:77:42)\n    at \/app\/build\/kafka\/gusExportConsumer.js:56:28\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/gusExportConsumer.js:59:15)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "Error occurred at handleEvent in GusExportConsumer with eventType: icc-bridge-created" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-15T06:32:29.122734+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742020349122, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-gus-export", "msg": "[handleEvent] received with eventType: icc-bridge-created finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-15T06:32:29.122735+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742020349307, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-gus-export", "id": "500EE00001Tuju8YAB", "success": true, "errors": [ ], "msg": "Attempted incident Upsert for 8fcf7772-e019-4725-a77e-724a972a256e" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-15T06:32:29.307855+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742020355554, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-gus-export", "msg": "Received kafka message with key: 8fcf7772-e019-4725-a77e-724a972a256e" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-15T06:32:35.554207+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1742020355554, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-gus-export'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-15T06:32:35.554591+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742020355554, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-15T06:32:35.554771+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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