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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741968235383, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T16:03:55.383927+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741968235384, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-gus-export'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T16:03:55.384469+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741968235384, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T16:03:55.384627+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972471508, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-14T17:14:31.495Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n Pls refer to Feed Post for more details.\",\"detectedTime\":\"2025-03-14T16:49:10.004Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Monitoring\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:49:27.361Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"6ra7eq-nzydio-b90166-l9pwne-1741972470573\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:14:31.508572+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972471508, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[usdResourceProcessor.removeUsdResource]: []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:14:31.508638+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972471508, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[handleEvent] received with eventType: icc-usd-resource-deleted finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:14:31.508774+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972471525, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:14:31.525340+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741972471525, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:14:31.525622+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972471525, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:14:31.525769+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972471525, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-14T17:14:31.516Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n Pls refer to Feed Post for more details.\",\"detectedTime\":\"2025-03-14T16:49:10.004Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Monitoring\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:49:27.361Z\"},\"eventObj\":[],\"requestId\":\"6ra7eq-nzydio-b90166-l9pwne-1741972470573\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:14:31.525809+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972471525, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'a882d5d7-0a16-46fc-bde3-904575912d38' to Kafka topic 'incident'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:14:31.525986+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741972717448, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-gus-export'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:18:37.448938+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972717449, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:18:37.449077+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972717449, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[handleEvent] received with eventType: icc-incident-to-cis-export-success finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:18:37.449078+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972790147, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: a882d5d7-0a16-46fc-bde3-904575912d38 - caseId: 500EE00001TtNhEYAV - TCE Update Number: 2" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:19:50.147166+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972790147, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[handleEvent] received with eventType: icc-internal-comms-response finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:19:50.147244+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107916, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.916831+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741973107917, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-gus-export'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.917119+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107917, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.917301+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107917, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-14T17:25:07.544Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"detectedTime\":\"2025-03-14T16:49:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:18:42.116Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"vdt6a-uylla-06ae4-fmuzne-1741973107041\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.917405+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107917, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n  \"ids\": []\n}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.917408+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107917, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[usdResourceProcessor.removeUsdResource]: []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.917409+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107917, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[handleEvent] received with eventType: icc-usd-resource-deleted finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.917540+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107917, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.917623+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741973107917, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.917893+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107917, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.917992+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107918, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-14T17:25:07.566Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"detectedTime\":\"2025-03-14T16:49:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:18:42.116Z\"},\"eventObj\":[],\"requestId\":\"vdt6a-uylla-06ae4-fmuzne-1741973107041\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.918090+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107918, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.918093+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107918, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.918141+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107918, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.918219+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107918, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'a882d5d7-0a16-46fc-bde3-904575912d38' to Kafka topic 'incident'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.918308+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107918, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.918344+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107918, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[handleEvent] received with eventType: icc-usd-resource-created finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.918391+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107918, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.918483+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741973107918, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-gus-export'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.918700+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107918, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.918784+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107918, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-14T17:25:07.768Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"detectedTime\":\"2025-03-14T16:49:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:18:42.116Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"vdt6a-uylla-06ae4-fmuzne-1741973107041\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.918882+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107918, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n  \"ids\": []\n}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.918883+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107918, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[usdResourceProcessor.removeUsdResource]: []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.918886+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107918, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[handleEvent] received with eventType: icc-usd-resource-deleted finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.918950+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107918, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.919031+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741973107919, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.919253+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107919, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.919338+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107919, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-14T17:25:07.788Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"detectedTime\":\"2025-03-14T16:49:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:18:42.116Z\"},\"eventObj\":[],\"requestId\":\"vdt6a-uylla-06ae4-fmuzne-1741973107041\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.919424+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107919, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.919426+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107919, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.919428+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107919, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.919498+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107919, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'a882d5d7-0a16-46fc-bde3-904575912d38' to Kafka topic 'incident'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.919570+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107919, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.919612+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107919, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[handleEvent] received with eventType: icc-usd-resource-created finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.919807+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107919, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.919808+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741973107920, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-closed' for consumer group='icc-gus-export'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.920117+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973107920, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:25:07.920198+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":30,\"time\":1741973107920,\"pid\":30,\"hostname\":\"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711\",\"name\":\"icc-gus-export\",\"msg\":\"Routing Incident Created: {\\\"id\\\":\\\"a882d5d7-0a16-46fc-bde3-904575912d38\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HTTU6YH0\\\",\\\"name\\\":\\\"icc-73028060\\\"},\\\"subject\\\":\\\"na151 Single Org activities causing Connection Pool Timeouts\\\",\\\"description\\\":\\\"na151 Single Org activities causing Connection Pool Timeouts.\\\\n\\\\nFrom Fawkes automation:\\\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\\\",\\\"detectedTime\\\":\\\"2025-03-14T16:49:00.000Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"Closed\\\",\\\"origin\\\":\\\"Monitoring\\\",\\\"originReference\\\":\\\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T16:40:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-14T16:46:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/fgc-yaiv-mjs\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\\\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\\\n\\\"},\\\"roles\\\":[],\\\"category\\\":\\\"Application\\\",\\\"rootCause\\\":\\\"Capacity\\\",\\\"createdAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"closingDetails\\\":{\\\"productTag\\\":\\\"a1aB0000000XZbjIAG\\\",\\\"detectedByServiceOwner\\\":false,\\\"prbNumber\\\":{\\\"createdByIcc\\\":true},\\\"proximateCause\\\":\\\"The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\\",\\\"customerExperience\\\":\\\"Performance degredation\\\",\\\"immediateResolution\\\":\\\"The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\\\",\\\"aarQuestions\\\":\\\"What was the cause of the org spiking in conn pool usage? 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The issue is no longer ongoing, but monitoring is advised.\\\",\\\"detectedTime\\\":\\\"2025-03-14T16:49:00.000Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"Closed\\\",\\\"origin\\\":\\\"Monitoring\\\",\\\"originReference\\\":\\\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T16:40:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-14T16:46:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/fgc-yaiv-mjs\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\\\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\\\n\\\"},\\\"roles\\\":[],\\\"category\\\":\\\"Application\\\",\\\"rootCause\\\":\\\"Capacity\\\",\\\"createdAt\\\":\\\"2025-03-14T16:49:10.004Z\\\",\\\"closingDetails\\\":{\\\"productTag\\\":\\\"a1aB0000000XZbjIAG\\\",\\\"detectedByServiceOwner\\\":false,\\\"prbNumber\\\":{\\\"createdByIcc\\\":true},\\\"proximateCause\\\":\\\"The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741973708916, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:35:08.916639+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741974573281, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:49:33.281079+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741974573281, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-14T17:49:33.270Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard 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"service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741974573281, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n  \"ids\": []\n}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:49:33.281182+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741974573281, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[usdResourceProcessor.removeUsdResource]: []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:49:33.281207+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741974573281, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[handleEvent] received with eventType: icc-usd-resource-deleted finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:49:33.281333+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741974573304, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:49:33.305042+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741974573305, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:49:33.305342+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741974573305, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:49:33.305622+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741974573305, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-14T17:49:33.295Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard 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user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard 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"icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741974573305, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:49:33.305659+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741974573305, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T17:49:33.305696+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975997606, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:17.606460+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975997606, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to Kafka topic 'incident'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:17.606955+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975997607, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:17.608151+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":30,\"time\":1741975997607,\"pid\":30,\"hostname\":\"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711\",\"name\":\"icc-gus-export\",\"msg\":\"Routing Incident Created: {\\\"id\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HTQWFF8T\\\",\\\"name\\\":\\\"icc-73024826\\\"},\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"description\\\":\\\"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\\\n\\\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\\\n - APAC rollbacks completed at 16:53 UTC\\\\n - EMEA rollbacks completed at 16:58 UTC\\\\n - AMER rollbacks completed at 17:24 UTC\\\\n - JPN rollbacks completed at 17:47 UTC\\\\n\\\\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\\\\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu\\\",\\\"detectedTime\\\":\\\"2025-03-14T14:35:00.000Z\\\",\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"Closed\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-14T17:47:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\\\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\\\n\\\"},\\\"roles\\\":[],\\\"category\\\":\\\"Infrastructure\\\",\\\"rootCause\\\":\\\"Change\\\",\\\"createdAt\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"closingDetails\\\":{\\\"productTag\\\":\\\"a1aEE000000r5SzYAI\\\",\\\"detectedByServiceOwner\\\":true,\\\"prbNumber\\\":{\\\"createdByIcc\\\":true},\\\"proximateCause\\\":\\\"Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\\\n\\\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\\",\\\"customerExperience\\\":\\\"Mail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. We have no reported cases from external customers.\\\",\\\"immediateResolution\\\":\\\"TTMD: 14:55 UTC\\\\nThe primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\\\n - APAC rollbacks completed at 16:53 UTC\\\\n - EMEA rollbacks completed at 16:58 UTC\\\\n - AMER rollbacks completed at 17:24 UTC\\\\n - JPN rollbacks completed at 17:47 UTC\\\",\\\"aarQuestions\\\":\\\"What went well in the response: Teams were able to identify the problem very quickly and effectively, including the necessary steps to identify a viable mitigation path (rolling back).\\\\nWhat was challenging in the response: It took longer than we would like from the time that we made a mitigating decision until we actually executed the first rollback stagger. The challenge here is that we couldn't just click the rollback button, as additional changes would've been rolled back introducing a significant amount of risk for rollback regression. This conversation on how to proceed with the rollback took additional time to talk through.\\\\n\\\\nAAR Questions: \\\\n1. Why was this issue missed during pre-deployment testing.\\\\n2. Why did this issue go unnoticed for ~3 days post deployment?\\\",\\\"changes\\\":\\\"72946812\\\",\\\"breakFix\\\":\\\"73028534\\\",\\\"productTagName\\\":\\\"Ingress Gateway Control Plane\\\",\\\"closedBy\\\":{\\\"id\\\":\\\"b65f4703-03a2-4674-8031-a91d89753c0d\\\",\\\"email\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Alex Gonzalez\\\",\\\"firstName\\\":\\\"Alex\\\",\\\"lastName\\\":\\\"Gonzalez\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000018dYUIAY\\\",\\\"slackUserId\\\":\\\"WHM054K9U\\\",\\\"createdBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"modifiedBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-06-29T19:50:52.348Z\\\",\\\"modifiedAt\\\":\\\"2022-06-29T19:50:52.348Z\\\"},\\\"incidentId\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"b65f4703-03a2-4674-8031-a91d89753c0d\\\",\\\"email\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Alex Gonzalez\\\",\\\"firstName\\\":\\\"Alex\\\",\\\"lastName\\\":\\\"Gonzalez\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000018dYUIAY\\\",\\\"slackUserId\\\":\\\"WHM054K9U\\\",\\\"createdBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"modifiedBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-06-29T19:50:52.348Z\\\",\\\"modifiedAt\\\":\\\"2022-06-29T19:50:52.348Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"b65f4703-03a2-4674-8031-a91d89753c0d\\\",\\\"email\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Alex Gonzalez\\\",\\\"firstName\\\":\\\"Alex\\\",\\\"lastName\\\":\\\"Gonzalez\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000018dYUIAY\\\",\\\"slackUserId\\\":\\\"WHM054K9U\\\",\\\"createdBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"modifiedBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-06-29T19:50:52.348Z\\\",\\\"modifiedAt\\\":\\\"2022-06-29T19:50:52.348Z\\\"},\\\"closingComments\\\":null,\\\"createdAt\\\":\\\"2025-03-14T18:13:00.401Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T18:13:00.401Z\\\",\\\"id\\\":\\\"359e3d41-544a-4de7-a4bd-fee6c9534b64\\\"},\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"73024826\\\",\\\"caseRecordId\\\":\\\"500EE00001TtHdKYAV\\\",\\\"servicesImpacted\\\":[\\\"Core Live on Falcon\\\"],\\\"prbNumber\\\":{\\\"createdByIcc\\\":true},\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\\\",\\\"engagedAt\\\":\\\"2025-03-14T14:37:18.383Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T17:55:41.685Z\\\"} - {\\\"createdAt\\\":\\\"2025-03-14T18:13:00.496Z\\\",\\\"user\\\":{\\\"id\\\":\\\"b65f4703-03a2-4674-8031-a91d89753c0d\\\",\\\"gusUserId\\\":\\\"005B00000018dYUIAY\\\",\\\"slackUserId\\\":\\\"WHM054K9U\\\",\\\"name\\\":\\\"Alex Gonzalez\\\",\\\"email\\\":\\\"alexander.gonzalez@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HTQWFF8T\\\",\\\"name\\\":\\\"icc-73024826\\\"},\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"description\\\":\\\"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\\\n\\\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. 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Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\\\n\\\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across ", "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:17.608209+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "all production Falcon FI’s.\\\",\\\"customerExperience\\\":\\\"Mail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. We have no reported cases from external customers.\\\",\\\"immediateResolution\\\":\\\"TTMD: 14:55 UTC\\\\nThe primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\\\n - APAC rollbacks completed at 16:53 UTC\\\\n - EMEA rollbacks completed at 16:58 UTC\\\\n - AMER rollbacks completed at 17:24 UTC\\\\n - JPN rollbacks completed at 17:47 UTC\\\",\\\"aarQuestions\\\":\\\"What went well in the response: Teams were able to identify the problem very quickly and effectively, including the necessary steps to identify a viable mitigation path (rolling back).\\\\nWhat was challenging in the response: It took longer than we would like from the time that we made a mitigating decision until we actually executed the first rollback stagger. The challenge here is that we couldn't just click the rollback button, as additional changes would've been rolled back introducing a significant amount of risk for rollback regression. This conversation on how to proceed with the rollback took additional time to talk through.\\\\n\\\\nAAR Questions: \\\\n1. Why was this issue missed during pre-deployment testing.\\\\n2. Why did this issue go unnoticed for ~3 days post deployment?\\\",\\\"changes\\\":\\\"72946812\\\",\\\"breakFix\\\":\\\"73028534\\\",\\\"productTagName\\\":\\\"Ingress Gateway Control Plane\\\",\\\"closedBy\\\":{\\\"id\\\":\\\"b65f4703-03a2-4674-8031-a91d89753c0d\\\",\\\"email\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Alex Gonzalez\\\",\\\"firstName\\\":\\\"Alex\\\",\\\"lastName\\\":\\\"Gonzalez\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000018dYUIAY\\\",\\\"slackUserId\\\":\\\"WHM054K9U\\\",\\\"createdBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"modifiedBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-06-29T19:50:52.348Z\\\",\\\"modifiedAt\\\":\\\"2022-06-29T19:50:52.348Z\\\"},\\\"incidentId\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"b65f4703-03a2-4674-8031-a91d89753c0d\\\",\\\"email\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Alex Gonzalez\\\",\\\"firstName\\\":\\\"Alex\\\",\\\"lastName\\\":\\\"Gonzalez\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000018dYUIAY\\\",\\\"slackUserId\\\":\\\"WHM054K9U\\\",\\\"createdBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"modifiedBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-06-29T19:50:52.348Z\\\",\\\"modifiedAt\\\":\\\"2022-06-29T19:50:52.348Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"b65f4703-03a2-4674-8031-a91d89753c0d\\\",\\\"email\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Alex Gonzalez\\\",\\\"firstName\\\":\\\"Alex\\\",\\\"lastName\\\":\\\"Gonzalez\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000018dYUIAY\\\",\\\"slackUserId\\\":\\\"WHM054K9U\\\",\\\"createdBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"modifiedBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-06-29T19:50:52.348Z\\\",\\\"modifiedAt\\\":\\\"2022-06-29T19:50:52.348Z\\\"},\\\"closingComments\\\":null,\\\"createdAt\\\":\\\"2025-03-14T18:13:00.401Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T18:13:00.401Z\\\",\\\"id\\\":\\\"359e3d41-544a-4de7-a4bd-fee6c9534b64\\\"},\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"73024826\\\",\\\"caseRecordId\\\":\\\"500EE00001TtHdKYAV\\\",\\\"servicesImpacted\\\":[\\\"Core Live on Falcon\\\"],\\\"prbNumber\\\":{\\\"createdByIcc\\\":true},\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\\\",\\\"engagedAt\\\":\\\"2025-03-14T14:37:18.383Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T17:55:41.685Z\\\"},\\\"requestId\\\":\\\"vwpivk-b1n62-lccsei-72br5k-1741975979627\\\",\\\"client\\\":\\\"icc-ui\\\"} done\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:17.608209+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741975997661, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-gus-export'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:17.661897+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975997662, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[handleEvent] received with eventType: icc-ctc-lock-response finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:13:17.662026+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741976216818, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "Received kafka message with key: 8dbf6a20-574f-4f5b-b0de-6b41786247b6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:16:56.818342+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741976216818, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:16:56.818813+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741976216818, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-14T18:16:56.805Z\",\"user\":{\"id\":\"bc0d4e84-e136-4861-8a8e-8bf5dcc22d2a\",\"email\":\"ttuan@salesforce.com\",\"active\":true,\"name\":\"Tiffany Tuan\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000015qrDIAQ\",\"slackUserId\":\"WATKHJECA\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:27:08.354Z\",\"modifiedAt\":\"2023-04-20T14:27:08.354Z\"},\"incident\":{\"id\":\"8dbf6a20-574f-4f5b-b0de-6b41786247b6\",\"slackChannel\":{\"id\":\"C08HPNU95BL\",\"name\":\"icc-73004594\"},\"subject\":\"Firefly not delivering Spinnaker artifacts\",\"description\":\"\",\"detectedTime\":\"2025-03-13T23:47:06.966Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-13T23:47:06.966Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/ucx-kcbb-kvo\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-240-514-8349, pin: 474535626; \\nFind numbers in more regions on https:\/\/tel.meet\/ucx-kcbb-kvo?pin=3116291291107, pin: 3116291291107\\n\"},\"roles\":[{\"createdAt\":\"2025-03-13T23:47:06.966Z\",\"modifiedAt\":\"2025-03-13T23:47:06.966Z\",\"createdBy\":{\"id\":\"bc0d4e84-e136-4861-8a8e-8bf5dcc22d2a\",\"email\":\"ttuan@salesforce.com\",\"active\":true,\"name\":\"Tiffany Tuan\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000015qrDIAQ\",\"slackUserId\":\"WATKHJECA\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:27:08.354Z\",\"modifiedAt\":\"2023-04-20T14:27:08.354Z\"},\"modifiedBy\":{\"id\":\"bc0d4e84-e136-4861-8a8e-8bf5dcc22d2a\",\"email\":\"ttuan@salesforce.com\",\"active\":true,\"name\":\"Tiffany Tuan\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000015qrDIAQ\",\"slackUserId\":\"WATKHJECA\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:27:08.354Z\",\"modifiedAt\":\"2023-04-20T14:27:08.354Z\"},\"id\":\"f21d8616-f164-4108-9438-0ac8c45039f5\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"bc0d4e84-e136-4861-8a8e-8bf5dcc22d2a\",\"email\":\"ttuan@salesforce.com\",\"active\":true,\"name\":\"Tiffany Tuan\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000015qrDIAQ\",\"slackUserId\":\"WATKHJECA\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:27:08.354Z\",\"modifiedAt\":\"2023-04-20T14:27:08.354Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-13T23:47:06.966Z\",\"scrumTeamId\":\"a00B0000008WIC1IAO\",\"team\":\"SFCD Firefly\",\"caseNumber\":\"73004594\",\"caseRecordId\":\"500EE00001TrgO5YAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/GLMIA3AKkjSm\",\"engagedAt\":\"2025-03-13T23:52:13.842Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-13T23:52:21.717Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"vf9m2o-jtdkcl-6h5vm-dct8ni-1741976216591\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:16:56.818902+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741977958921, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-bridge-created' for consumer group='icc-gus-export'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:45:58.921633+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977958921, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:45:58.921768+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977958921, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "Routing Incident Created: {\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"C08HV72NFR9\",\"name\":\"icc-42054333-1caf-49ea-818e-a6e44100cf29\"},\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe:\/\/pki.sfdc.net\/v1\/service=ingressgateway\/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http:\/\/sfdc.co\/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https:\/\/git.soma.salesforce.com\/services\/sfdc-bazel\/blob\/main\/projects\/services\/ast\/astciservice\/src\/main\/java\/com\/salesforce\/ast\/cert\/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:55.304Z\",\"severity\":\"Sev1\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CT6U3FZ17\/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:55.304Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/yhy-pdqj-ush\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-323-538-2198, pin: 899196577; \\nFind numbers in more regions on https:\/\/tel.meet\/yhy-pdqj-ush?pin=9627594296136, pin: 9627594296136\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"scrumTeamId\":\"a00EE00000c325vYAA\",\"team\":\"AST-Transformers\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"} - {\"createdAt\":\"2025-03-14T18:45:58.911Z\",\"user\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"name\":\"Hanumantha Bandi\",\"email\":\"hanumanth.bandi@salesforce.com\"},\"incident\":{\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"C08HV72NFR9\",\"name\":\"icc-42054333-1caf-49ea-818e-a6e44100cf29\"},\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe:\/\/pki.sfdc.net\/v1\/service=ingressgateway\/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http:\/\/sfdc.co\/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https:\/\/git.soma.salesforce.com\/services\/sfdc-bazel\/blob\/main\/projects\/services\/ast\/astciservice\/src\/main\/java\/com\/salesforce\/ast\/cert\/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:55.304Z\",\"severity\":\"Sev1\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CT6U3FZ17\/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:55.304Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/yhy-pdqj-ush\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-323-538-2198, pin: 899196577; \\nFind numbers in more regions on https:\/\/tel.meet\/yhy-pdqj-ush?pin=9627594296136, pin: 9627594296136\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"scrumTeamId\":\"a00EE00000c325vYAA\",\"team\":\"AST-Transformers\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"id\":\"ad744530-ee56-49c5-bce9-954b437b340f\",\"url\":\"https:\/\/meet.google.com\/yhy-pdqj-ush\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-323-538-2198, pin: 899196577; \\nFind numbers in more regions on https:\/\/tel.meet\/yhy-pdqj-ush?pin=9627594296136, pin: 9627594296136\\n\",\"isManaged\":true,\"createdBy\":\"Hanumantha Bandi\",\"modifiedBy\":\"Hanumantha Bandi\",\"createdAt\":\"2025-03-14T18:45:58.558Z\",\"modifiedAt\":\"2025-03-14T18:45:58.558Z\"},\"changes\":{\"bridge\":[null,{\"createdAt\":\"2025-03-14T18:45:58.558Z\",\"modifiedAt\":\"2025-03-14T18:45:58.558Z\",\"id\":\"ad744530-ee56-49c5-bce9-954b437b340f\",\"url\":\"https:\/\/meet.google.com\/yhy-pdqj-ush\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-323-538-2198, pin: 899196577; \\nFind numbers in more regions on https:\/\/tel.meet\/yhy-pdqj-ush?pin=9627594296136, pin: 9627594296136\\n\",\"isManaged\":true,\"incidentId\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"folderId\":null}]}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:45:58.922137+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741977958921, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "No kafka request status received for incident: {\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"C08HV72NFR9\",\"name\":\"icc-42054333-1caf-49ea-818e-a6e44100cf29\"},\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe:\/\/pki.sfdc.net\/v1\/service=ingressgateway\/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http:\/\/sfdc.co\/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https:\/\/git.soma.salesforce.com\/services\/sfdc-bazel\/blob\/main\/projects\/services\/ast\/astciservice\/src\/main\/java\/com\/salesforce\/ast\/cert\/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:55.304Z\",\"severity\":\"Sev1\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CT6U3FZ17\/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:55.304Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/yhy-pdqj-ush\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-323-538-2198, pin: 899196577; \\nFind numbers in more regions on https:\/\/tel.meet\/yhy-pdqj-ush?pin=9627594296136, pin: 9627594296136\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"scrumTeamId\":\"a00EE00000c325vYAA\",\"team\":\"AST-Transformers\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:45:58.922140+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741977958921, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "err": { "type": "Error", "message": "Unable to find request status", "stack": "Error: Unable to find request status\n    at GusIncidentService.upsertIncident (\/app\/build\/service\/gusIncidentService.js:42:19)\n    at IncidentEventProcessor.processEvent (\/app\/build\/kafka\/processor\/incidentEventProcessor.js:39:47)\n    at GusExportConsumer.handleEvent (\/app\/build\/kafka\/gusExportConsumer.js:77:42)\n    at \/app\/build\/kafka\/gusExportConsumer.js:56:28\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/gusExportConsumer.js:59:15)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "Error occurred at handleEvent in GusExportConsumer with eventType: icc-bridge-created" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:45:58.922143+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977958922, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[handleEvent] received with eventType: icc-bridge-created finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:45:58.922143+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977962772, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "Received kafka message with key: 42054333-1caf-49ea-818e-a6e44100cf29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:46:02.772586+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741977962772, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-slack-channel-renamed' for consumer group='icc-gus-export'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:46:02.772648+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977962772, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:46:02.772779+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977962772, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[handleEvent] received with eventType: icc-slack-channel-renamed finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:46:02.772779+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977969369, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:46:09.369160+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741977969369, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-bridge-generated' for consumer group='icc-gus-export'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:46:09.369364+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977969369, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:46:09.369498+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977969369, "pid": 30, "hostname": "dyno-f6afc265-c920-4fbc-9055-5963d7f0d711", "name": "icc-gus-export", "msg": "[handleEvent] received with eventType: icc-bridge-generated finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T18:46:09.369514+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741986198400, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-gus-export", "msg": "[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-14T21:03:18.389Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T20:50:22.286Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T20:50:22.286Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https:\/\/tel.meet\/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"modifiedAt\":\"2025-03-14T20:50:22.286Z\",\"createdBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"modifiedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"id\":\"97f1bcf1-d172-4097-a262-e9287c02ed4d\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T20:50:42.229Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"ada65583-b408-7b2e-bf1a-c9235063d964\",\"client\":\"icc-slack-app\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T21:03:18.401270+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741986198401, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-gus-export", "msg": "[usdResourceProcessor.removeUsdResource]: []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T21:03:18.401271+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741986198401, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-gus-export", "msg": "[handleEvent] received with eventType: icc-usd-resource-deleted finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T21:03:18.401274+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741986198422, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-gus-export", "msg": "Received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T21:03:18.422309+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741986198422, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T21:03:18.423097+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741986198422, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-gus-export", "msg": "[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-14T21:03:18.412Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T20:50:22.286Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T20:50:22.286Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https:\/\/tel.meet\/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"modifiedAt\":\"2025-03-14T20:50:22.286Z\",\"createdBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"modifiedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"id\":\"97f1bcf1-d172-4097-a262-e9287c02ed4d\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T20:50:42.229Z\"},\"eventObj\":[],\"requestId\":\"ada65583-b408-7b2e-bf1a-c9235063d964\",\"client\":\"icc-slack-app\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T21:03:18.423105+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991352930, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-gus-export", "msg": "[handleEvent] received with eventType: icc-slack-channel-created finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T22:29:12.930179+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991353336, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T22:29:13.336706+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991353336, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-gus-export", "msg": "[handleEvent] received with eventType: icc-bridge-generated finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T22:29:13.336735+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991353533, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-gus-export", "msg": "Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T22:29:13.533820+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741991353533, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-bridge-created' for consumer group='icc-gus-export'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T22:29:13.534040+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991353534, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T22:29:13.534227+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991353534, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-gus-export", "msg": "Routing Incident Created: {\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https:\/\/tel.meet\/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"} - {\"createdAt\":\"2025-03-14T22:29:13.525Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https:\/\/tel.meet\/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"id\":\"58a9d80e-a6e8-48f2-b979-6e45a0e7ceb1\",\"url\":\"https:\/\/meet.google.com\/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https:\/\/tel.meet\/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\",\"isManaged\":true,\"createdBy\":\"SiteReliability\",\"modifiedBy\":\"SiteReliability\",\"createdAt\":\"2025-03-14T22:29:13.336Z\",\"modifiedAt\":\"2025-03-14T22:29:13.336Z\"},\"changes\":{\"bridge\":[null,{\"createdAt\":\"2025-03-14T22:29:13.336Z\",\"modifiedAt\":\"2025-03-14T22:29:13.336Z\",\"id\":\"58a9d80e-a6e8-48f2-b979-6e45a0e7ceb1\",\"url\":\"https:\/\/meet.google.com\/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https:\/\/tel.meet\/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\",\"isManaged\":true,\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"folderId\":null}]}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T22:29:13.534326+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741991353534, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-gus-export", "msg": "No kafka request status received for incident: {\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https:\/\/tel.meet\/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T22:29:13.534360+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741991353534, "pid": 30, "hostname": "dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86", "name": "icc-gus-export", "err": { "type": "Error", "message": "Unable to find request status", "stack": "Error: Unable to find request status\n    at GusIncidentService.upsertIncident (\/app\/build\/service\/gusIncidentService.js:42:19)\n    at IncidentEventProcessor.processEvent (\/app\/build\/kafka\/processor\/incidentEventProcessor.js:39:47)\n    at GusExportConsumer.handleEvent (\/app\/build\/kafka\/gusExportConsumer.js:77:42)\n    at \/app\/build\/kafka\/gusExportConsumer.js:56:28\n    at KafkaConsumer.<anonymous> (\/app\/build\/kafka\/gusExportConsumer.js:59:15)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (\/app\/node_modules\/node-rdkafka\/lib\/kafka-consumer.js:448:12)" }, "msg": "Error occurred at handleEvent in GusExportConsumer with eventType: icc-bridge-created" }, "source": "heroku.app", "sourcetype": "-", "hostname": "d2868924-6b14-4378-86c2-846f1acb69c0", "agent_timestamp": "2025-03-14T22:29:13.534569+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "worker.1", "app": "icc-gus-export-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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