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(src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:74:14)", "msg": "ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.200085+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975980545, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.200344+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975981200, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-to-change-implementation-request' for consumer group='icc-rest'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.200345+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975981200, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:01.187Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:55:41.685Z\"},\"eventObj\":[{\"changeImplementationId\":\"a2dEE000018CssLYAS\",\"gusCaseRecordId\":\"500EE00001TtHdKYAV\"}],\"requestId\":\"vwpivk-b1n62-lccsei-72br5k-1741975979627\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.200397+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975981200, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-change-implementation-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.200403+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975981200, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-change-implementation-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.200449+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975981200, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "KafkaConsumer. (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.200668+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975981200, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:96:12)", "msg": "[handleEvent] received with eventType: icc-incident-to-change-implementation-request" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.200775+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975981200, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:104:16)", "msg": "Impossible to route icc-incident-to-change-implementation-request schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.200882+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975981200, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:109:12)", "msg": "[handleEvent] received with eventType: icc-incident-to-change-implementation-request finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.201600+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975981224, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "KafkaConsumer. (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:74:14)", "msg": "ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.224696+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975981200, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.225048+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975981225, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-rest'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.225049+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975981225, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:01.215Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975981225, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "KafkaConsumer. 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Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard 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"ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975981252, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.252325+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975981252, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "KafkaConsumer. 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(src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:74:14)", "msg": "ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.254761+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975981252, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.255167+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975981255, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-closed' for consumer group='icc-rest'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.255168+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975981255, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:00.496Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000r5SzYAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\",\"customerExperience\":\"Mail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. We have no reported cases from external customers.\",\"immediateResolution\":\"TTMD: 14:55 UTC\\nThe primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\",\"aarQuestions\":\"What went well in the response: Teams were able to identify the problem very quickly and effectively, including the necessary steps to identify a viable mitigation path (rolling back).\\nWhat was challenging in the response: It took longer than we would like from the time that we made a mitigating decision until we actually executed the first rollback stagger. The challenge here is that we couldn't just click the rollback button, as additional changes would've been rolled back introducing a significant amount of risk for rollback regression. This conversation on how to proceed with the rollback took additional time to talk through.\\n\\nAAR Questions: \\n1. Why was this issue missed during pre-deployment testing.\\n2. Why did this issue go unnoticed for ~3 days post deployment?\",\"changes\":\"72946812\",\"breakFix\":\"73028534\",\"productTagName\":\"Ingress Gateway Control Plane\",\"closedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T18:13:00.401Z\",\"modifiedAt\":\"2025-03-14T18:13:00.401Z\",\"id\":\"359e3d41-544a-4de7-a4bd-fee6c9534b64\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:55:41.685Z\"},\"requestId\":\"vwpivk-b1n62-lccsei-72br5k-1741975979627\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.255255+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975981255, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.255256+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975981255, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.255294+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975981255, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "KafkaConsumer. (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.255447+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975981255, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:96:12)", "msg": "[handleEvent] received with eventType: icc-incident-closed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.255546+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975981255, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:104:16)", "msg": "Impossible to route icc-incident-closed schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.255639+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975981255, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:109:12)", "msg": "[handleEvent] received with eventType: icc-incident-closed finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.256145+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975981301, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "KafkaConsumer. (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:74:14)", "msg": "ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.302043+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975981255, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.302107+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975981302, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-rest'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.302107+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975981302, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:01.252Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.302128+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975981302, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.302137+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975981302, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.302184+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975981302, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "KafkaConsumer. (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.302376+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975981302, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:96:12)", "msg": "[handleEvent] received with eventType: icc-usd-resource-response" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.302473+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975981303, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "UsdResourceEventProcessor.processEvent (src\/kafka\/processor\/iccRest\/usdResourceEventProcessor.ts:22:12)", "msg": "[UsdResourceEventProcessor] Handle process event icc-usd-resource-response for payload {\"createdAt\":\"2025-03-14T18:13:01.252Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.303692+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975981303, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "AsyncHandler.handleUsdResourcePatched (src\/service\/async\/asyncHandler.ts:369:16)", "msg": "[asyncHandler.handleUsdResourcePatched] update for c3491190-f157-4c72-8db8-2885f47aaefa - {\"createdAt\":\"2025-03-14T18:13:01.252Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.303870+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975981303, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:10:12)", "msg": "[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.304049+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975981305, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:14:12)", "msg": "[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.305925+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975981305, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "AsyncHandler.handleUsdResourcePatched (src\/service\/async\/asyncHandler.ts:391:16)", "msg": "[asyncHandler.handleUsdResourcePatched] matching response USD resources to existing entries: []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.306092+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 40, "time": 1741975981306, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "AsyncHandler.handleUsdResourcePatched (src\/service\/async\/asyncHandler.ts:437:18)", "msg": "[asyncHandler.handleUsdResourcePatched] nothing to patch for c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.306691+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975981307, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:109:12)", "msg": "[handleEvent] received with eventType: icc-usd-resource-response finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:01.307599+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975986207, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "KafkaConsumer. (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:74:14)", "msg": "ICC consumer received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:06.208176+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975984322, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:06.208531+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741975986208, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='icc-rest'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:06.208532+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975986208, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:06.200Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000r5SzYAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\",\"customerExperience\":\"Mail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. We have no reported cases from external customers.\",\"immediateResolution\":\"TTMD: 14:55 UTC\\nThe primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\",\"aarQuestions\":\"What went well in the response: Teams were able to identify the problem very quickly and effectively, including the necessary steps to identify a viable mitigation path (rolling back).\\nWhat was challenging in the response: It took longer than we would like from the time that we made a mitigating decision until we actually executed the first rollback stagger. The challenge here is that we couldn't just click the rollback button, as additional changes would've been rolled back introducing a significant amount of risk for rollback regression. This conversation on how to proceed with the rollback took additional time to talk through.\\n\\nAAR Questions: \\n1. Why was this issue missed during pre-deployment testing.\\n2. Why did this issue go unnoticed for ~3 days post deployment?\",\"changes\":\"72946812\",\"breakFix\":\"73028534\",\"productTagName\":\"Ingress Gateway Control Plane\",\"closedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T18:13:00.401Z\",\"modifiedAt\":\"2025-03-14T18:13:00.401Z\",\"id\":\"359e3d41-544a-4de7-a4bd-fee6c9534b64\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:55:41.685Z\"},\"eventObj\":{\"link\":\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:06.208642+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975986208, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:06.208643+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975986208, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:13:06.208646+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975986208, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "KafkaConsumer. 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Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http:\/\/sfdc.co\/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https:\/\/git.soma.salesforce.com\/services\/sfdc-bazel\/blob\/main\/projects\/services\/ast\/astciservice\/src\/main\/java\/com\/salesforce\/ast\/cert\/MTLSIdentityExtractor.java#L36\",\"invitees\":[\"WJH7Y437A\",\"WFSU4RPK6\",\"U02TV6Y55LJ\",\"W012H8JMZ4H\",\"U04E29LRM6W\",\"WB39V8J3G\",\"WARC8Q3GA\",\"U064K733PN0\"],\"severity\":\"Sev1\",\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"teamExternalId\":\"a00EE00000c325vYAA\",\"origin\":\"CustomerInternal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CT6U3FZ17\/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"]}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:45:55.304716+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977955279, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:45:55.458519+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977955458, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "buildAuditEntry for user {\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:45:55.458523+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977955481, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId 42054333-1caf-49ea-818e-a6e44100cf29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:45:55.481973+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977955484, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId 42054333-1caf-49ea-818e-a6e44100cf29 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:45:55.484245+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977955484, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId 42054333-1caf-49ea-818e-a6e44100cf29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:45:55.484398+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977955485, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:14:12)", "msg": "getWorkItem incidentId 42054333-1caf-49ea-818e-a6e44100cf29 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:45:55.485762+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977955596, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "UsdResourceService.getAllUsdResources (src\/service\/usdResource\/usdResource.service.ts:39:12)", "msg": "[usdResource.service.getUsdResources] for incidentId 42054333-1caf-49ea-818e-a6e44100cf29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:45:55.596484+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977955596, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:10:12)", "msg": "[usdResource.repository.getUsdResources] incidentId 42054333-1caf-49ea-818e-a6e44100cf29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:45:55.596597+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977955598, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:14:12)", "msg": "[usdResource.repository.getUsdResources] incidentId 42054333-1caf-49ea-818e-a6e44100cf29 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:45:55.598376+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977955599, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:9:12)", "msg": "getDuplicateCaseNumber incidentId 42054333-1caf-49ea-818e-a6e44100cf29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:45:55.600086+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977955601, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:13:12)", "msg": "getDuplicateCaseNumber incidentId 42054333-1caf-49ea-818e-a6e44100cf29 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:45:55.601513+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977955610, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "IccRestKafkaProducer.produceEvent (src\/kafka\/producer\/IccRestKafkaProducer.ts:34:16)", "msg": " Handle produce event icc-incident-created-without-slack-channel for payload : {\"createdAt\":\"2025-03-14T18:45:55.458Z\",\"user\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"name\":\"Hanumantha Bandi\",\"email\":\"hanumanth.bandi@salesforce.com\"},\"incident\":{\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe:\/\/pki.sfdc.net\/v1\/service=ingressgateway\/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http:\/\/sfdc.co\/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https:\/\/git.soma.salesforce.com\/services\/sfdc-bazel\/blob\/main\/projects\/services\/ast\/astciservice\/src\/main\/java\/com\/salesforce\/ast\/cert\/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:55.304Z\",\"severity\":\"Sev1\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CT6U3FZ17\/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:55.304Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"modifiedAt\":\"2025-03-14T18:45:55.304Z\",\"createdBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"modifiedBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"id\":\"ef8bd76c-d63d-456d-badc-8345e196f127\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"scrumTeamId\":\"a00EE00000c325vYAA\",\"team\":\"AST-Transformers\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"WJH7Y437A\",\"WFSU4RPK6\",\"U02TV6Y55LJ\",\"W012H8JMZ4H\",\"U04E29LRM6W\",\"WB39V8J3G\",\"WARC8Q3GA\",\"U064K733PN0\"],\"channels\":[\"CT6U3FZ17\"],\"inviteBots\":[]},\"eventObj\":{\"isPrivateChannel\":false},\"requestId\":\"c7ddf6b0-7796-1726-d5a8-a04b844a54c0\",\"client\":\"icc-slack-app\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:45:55.611053+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977955481, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:45:55.611054+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977955610, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "[Metrics.iccMetricRequestExecute] - 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"2025-03-14T18:45:55.611306+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977955611, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key '42054333-1caf-49ea-818e-a6e44100cf29' to Kafka topic 'incident'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:45:55.611352+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": 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"dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.18624799698591232\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:45:55.611386+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977955611, "pid": 57, 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(src\/service\/bullmq\/queue.egress.handler.ts:243:16)", "msg": "[BullMQ] Job with id reminders-42054333-1caf-49ea-818e-a6e44100cf29-b2a24085-0293-46fb-a342-7ae05c06e696 completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:28.116017+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977988115, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:28.225544+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741977988225, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14613057536,\"uptime\":1797363.61,\"totalMem\":16484134912,\"loadavg\":[0.11,0.09,0.07],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11489500,\"nice\":4920,\"sys\":1450050,\"idle\":1781517990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11216630,\"nice\":3430,\"sys\":1441340,\"idle\":1782298140,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11410390,\"nice\":2660,\"sys\":1411150,\"idle\":1782216040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11689400,\"nice\":2960,\"sys\":1446070,\"idle\":1781363670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11157140,\"nice\":4030,\"sys\":1408410,\"idle\":1782531530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11288200,\"nice\":3610,\"sys\":1459990,\"idle\":1782233370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11223410,\"nice\":2820,\"sys\":1423170,\"idle\":1782406710,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11162410,\"nice\":2480,\"sys\":1443300,\"idle\":1782247600,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6287,\"sum\":59452}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:28.225549+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978016378, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:56.770570+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978016770, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:56.770579+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978016770, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:56.771176+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978016772, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:56.773137+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978016770, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:56.773140+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978016773, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:56.773143+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978016773, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:46:19.873Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:56.773340+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978016773, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:56.773510+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978016773, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:56.773634+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978016773, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:56.773788+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978016773, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:56.774400+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978016775, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:56.775636+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978016775, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis 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1741978534884, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:34.884973+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978534886, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:34.886422+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978534884, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:34.886423+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978534886, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:34.886424+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978534886, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:34.886595+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978534886, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:34.886724+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978534886, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:34.887296+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978534887, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:34.887442+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978534887, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:34.887567+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978534888, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:34.888786+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978534888, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:34.888933+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978534889, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:34.889983+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978534891, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:34.891701+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978534893, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:34.893596+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978534893, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:34.893710+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978534894, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:14:12)", "msg": "getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:55:34.895127+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978534994, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "UsdResourceService.getAllUsdResources 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"owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978690964, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:10.964280+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978690964, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:10.964838+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978690967, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:10.967331+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978690967, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:10.967332+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978690967, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:10.967530+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978690967, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:10.967700+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978690967, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:10.967843+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978690967, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:10.967997+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978690967, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:10.968140+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978690969, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:10.969438+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978690969, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:10.969623+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978690970, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:10.970740+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978690972, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:10.973098+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978690975, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:10.975834+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978690975, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:10.976119+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978690977, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:14:12)", "msg": "getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:10.977980+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" 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73030750\\nSeverity - Sev1\\nVoice Bridge - https:\/\/meet.google.com\/vwy-oqks-npc\\nSlack Channel - icc-73030750\\nPlease join the Voice Bridge and Slack Channel\",\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\"}},\"incidentSubject\":\"Platfom events publish failures instance wide DEU124\",\"incidentDescription\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\"},\"client\":\"icc-rule-engine\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:11.116379+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978691116, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to Kafka topic 'incident'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:11.116427+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978691116, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "[Metrics.iccMetricDurationTime] - icc-page-request - undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:11.116427+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978691116, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.17948800325393677\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-page-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:11.116428+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978691116, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.17948800325393677\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-page-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:11.116485+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978691116, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "IccRestKafkaProducer.produce (src\/kafka\/producer\/IccRestKafkaProducer.ts:20:14)", "msg": "kafka message was successfully produced for JSON: true" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:11.117325+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978691117, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "ActionMediatorService.executePageAction (src\/service\/action\/action.mediator.service.ts:320:16)", "msg": "[RuleEngine] Action PAGE for incident e66ebf71-d897-46c9-9d4f-523542f17825 completed successfully" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:11.117517+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978691116, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:11.117577+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978691117, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "buildAuditEntry for user {\"id\":\"9f4c01ec-7d46-47d3-a3a2-2913983c8783\",\"email\":\"incidentcommandcenter@salesforce.com\",\"active\":true,\"name\":\"IncidentCommandCenter\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HtZbYAK\",\"slackUserId\":\"NOT_FOUND_SFDC\",\"createdBy\":\"sam.anderson@salesforce.com\",\"modifiedBy\":\"sam.anderson@salesforce.com\",\"createdAt\":\"2023-02-03T22:47:36.603Z\",\"modifiedAt\":\"2023-02-03T22:47:36.603Z\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:11.117578+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978691142, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:11.142572+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978691142, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:11.142574+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978691142, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:11.143326+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978691145, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:11.145368+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978691145, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:11.145370+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978691145, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:11.145559+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978691145, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:11.145717+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978691145, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:11.145851+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978691145, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:11.146005+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978691145, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..." }, "source": 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Engagement\"}},\"conditions\":{\"all\":[{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"servicesImpacted\",\"value\":[\"Core 1P\",\"Foundations\",\"Core Live on Falcon\"],\"errors\":{},\"operator\":\"arrayContainsArray\"}]},\"id\":\"09fde9f9-1313-445c-9753-618711435ebe\",\"slackChannelId\":\"C08HLMRV19U\"},\"client\":\"icc-rule-engine\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:11.265637+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978691265, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to Kafka topic 'incident'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:11.265686+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978691265, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "[Metrics.iccMetricDurationTime] - icc-scheduled-activity-executed - undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:11.265686+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978691265, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.06727099418640137\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-scheduled-activity-executed\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:11.265688+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978691265, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.06727099418640137\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-scheduled-activity-executed\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:11.265717+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978691265, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "IccRestKafkaProducer.produce (src\/kafka\/producer\/IccRestKafkaProducer.ts:20:14)", "msg": "kafka message was successfully produced for JSON: true" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:11.265979+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978691275, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "ActionService.runOnJobCompletion (src\/service\/action\/action.service.ts:109:12)", "msg": "[RuleEngine] Rule executed for incident: e66ebf71-d897-46c9-9d4f-523542f17825 and Action type: PAGE" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:11.275408+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978691998, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.108227+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692108, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.108231+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692108, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.108658+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692110, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.110388+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692108, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.110424+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692110, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.110425+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692110, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.110573+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978692110, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.110702+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978692110, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.110815+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692110, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.110945+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692110, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.111077+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692112, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.112310+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978692112, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.112467+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692113, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.113522+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692115, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.115414+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692117, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.117546+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692117, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.117681+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692119, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:14:12)", "msg": "getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.119376+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692308, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "UsdResourceService.getAllUsdResources (src\/service\/usdResource\/usdResource.service.ts:39:12)", "msg": "[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.308990+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692308, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:10:12)", "msg": "[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.309110+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692310, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:14:12)", "msg": "[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.310942+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692312, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:9:12)", "msg": "getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.312744+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692314, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:13:12)", "msg": "getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.314372+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692115, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.320557+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692320, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":238.794026,\"method\":\"GET\",\"path\":\"\/api\/v1\/incidents\/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.320560+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978692321, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "req": { "id": 1324, "method": "GET", "url": "\/api\/v1\/incidents\/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby", "query": { "include": "pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby" }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 37052 }, "res": { "statusCode": 200, "headers": "***" }, "responseTime": 239, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.321829+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978692320, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.868356+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692868, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.868360+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692868, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.868735+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692870, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.870492+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692868, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.870493+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692870, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.870494+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692870, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.870674+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978692870, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.870817+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978692870, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.871000+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692870, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.871142+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692871, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.871274+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692872, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.872490+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978692872, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.872671+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692873, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.873763+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692875, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.875950+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692878, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.878513+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692878, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.878672+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692880, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:14:12)", "msg": "getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.880406+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693016, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "UsdResourceService.getAllUsdResources (src\/service\/usdResource\/usdResource.service.ts:39:12)", "msg": "[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.016689+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693016, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:10:12)", "msg": "[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.016795+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693018, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:14:12)", "msg": "[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.018459+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693019, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:9:12)", "msg": "getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.020065+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693021, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:13:12)", "msg": "getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.021552+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692875, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.026317+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693026, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":192.95154499999998,\"method\":\"GET\",\"path\":\"\/api\/v1\/incidents\/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":304}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.026318+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978693026, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "req": { "id": 1325, "method": "GET", "url": "\/api\/v1\/incidents\/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby", "query": { "include": "pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby" }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 37052 }, "res": { "statusCode": 304, "headers": "***" }, "responseTime": 193, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.026804+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978693026, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.130333+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693130, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.130335+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693130, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.130836+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693132, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.132465+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693130, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.132466+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693132, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.132467+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693132, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.132643+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978693132, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.132771+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978693132, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.132893+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693132, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.133023+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693133, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.133138+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693134, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.134314+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978693134, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.134452+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693135, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.135497+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693137, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.137669+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693139, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.139763+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693139, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.139888+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693141, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:14:12)", "msg": "getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.141490+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693273, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "UsdResourceService.getAllUsdResources (src\/service\/usdResource\/usdResource.service.ts:39:12)", "msg": "[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.274275+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693274, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:10:12)", "msg": "[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.274426+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693275, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:14:12)", "msg": "[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.276892+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693278, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:9:12)", "msg": "getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.278745+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693280, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:13:12)", "msg": "getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.280206+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693137, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.284858+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978693284, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":180.87448999999998,\"method\":\"GET\",\"path\":\"\/api\/v1\/incidents\/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":304}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.284859+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978693285, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "req": { "id": 1326, "method": "GET", "url": "\/api\/v1\/incidents\/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby", "query": { "include": "pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby" }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 37052 }, "res": { "statusCode": 304, "headers": "***" }, "responseTime": 181, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:13.285351+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978693586, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.161198+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978695161, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.161201+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978695161, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.161569+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978695162, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.163135+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978695161, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.163152+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978695163, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.163153+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978695163, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.163306+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978695163, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.163436+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978695163, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.163541+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978695163, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.163664+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978695163, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.163803+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978695164, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.164988+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978695164, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.165130+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978695166, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.166616+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978695168, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.168525+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978695170, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.170557+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978695170, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.170673+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978695171, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:14:12)", "msg": "getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.172134+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978695286, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "UsdResourceService.getAllUsdResources (src\/service\/usdResource\/usdResource.service.ts:39:12)", "msg": "[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.286719+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978695286, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:10:12)", "msg": "[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.286814+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978695288, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:14:12)", "msg": "[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.288432+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978695289, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:9:12)", "msg": "getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.289933+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978695291, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:13:12)", "msg": "getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.291373+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978695168, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.296000+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978695295, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":160.692277,\"method\":\"GET\",\"path\":\"\/api\/v1\/incidents\/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":304}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.296006+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978695296, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "req": { "id": 1328, "method": "GET", "url": "\/api\/v1\/incidents\/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby", "query": { "include": "pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby" }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 37052 }, "res": { "statusCode": 304, "headers": "***" }, "responseTime": 161, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.296557+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978695296, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.463395+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978695463, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.463399+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978695463, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.463808+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978695465, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.465395+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978695463, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.465407+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978695465, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.465408+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978695465, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.465569+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978695465, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.465701+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978695465, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:15.465814+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978695465, "pid": 57, "hostname": 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"info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980353850, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:25:53.850506+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980353851, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:25:53.852031+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980353850, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:25:53.852033+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980353851, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:25:53.852035+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980353852, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T19:22:17.569Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":false,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T19:22:19.092Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:25:53.852220+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741980353852, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":false,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T19:22:19.092Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:25:53.852397+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741980353852, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:25:53.852525+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980353852, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:25:53.852688+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980353852, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:25:53.852882+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980353853, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:25:53.854078+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741980353854, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":false,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T19:22:19.092Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:25:53.854236+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980353855, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:25:53.855312+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980353857, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:25:53.857239+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980353859, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:25:53.859354+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980353859, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:25:53.859488+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741980353860, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:14:12)", "msg": "getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:25:53.861037+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" 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(src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:74:14)", "msg": "ICC consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:57:06.766469+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741982226748, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:57:06.766796+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741982226766, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-rest'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:57:06.766800+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741982226766, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:57:06.757Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard 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(src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:74:14)", "msg": "ICC consumer received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:57:06.821546+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741982226766, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:57:06.821619+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741982226821, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-rest'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:57:06.821620+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741982226821, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:57:06.767Z\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:57:06.821661+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741982226821, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:57:06.821662+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741982226821, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:57:06.821690+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741982226821, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "KafkaConsumer. (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: d9675aca-94e2-4634-b037-3245f2882d3f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:57:06.821887+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741982226821, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:96:12)", "msg": "[handleEvent] received with eventType: icc-usd-resource-response" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:57:06.821992+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741982226835, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "UsdResourceEventProcessor.processEvent (src\/kafka\/processor\/iccRest\/usdResourceEventProcessor.ts:22:12)", "msg": "[UsdResourceEventProcessor] Handle process event icc-usd-resource-response for payload {\"createdAt\":\"2025-03-14T19:57:06.767Z\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:57:06.836038+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741982226835, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "AsyncHandler.handleUsdResourcePatched (src\/service\/async\/asyncHandler.ts:369:16)", "msg": "[asyncHandler.handleUsdResourcePatched] update for d9675aca-94e2-4634-b037-3245f2882d3f - {\"createdAt\":\"2025-03-14T19:57:06.767Z\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:57:06.836208+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741982226836, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:10:12)", "msg": "[usdResource.repository.getUsdResources] incidentId d9675aca-94e2-4634-b037-3245f2882d3f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:57:06.836397+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741982226839, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:14:12)", "msg": "[usdResource.repository.getUsdResources] incidentId d9675aca-94e2-4634-b037-3245f2882d3f - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:57:06.840104+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741982226840, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "AsyncHandler.handleUsdResourcePatched (src\/service\/async\/asyncHandler.ts:391:16)", "msg": "[asyncHandler.handleUsdResourcePatched] matching response USD resources to existing entries: []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:57:06.840785+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 40, "time": 1741982226840, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "AsyncHandler.handleUsdResourcePatched (src\/service\/async\/asyncHandler.ts:437:18)", "msg": "[asyncHandler.handleUsdResourcePatched] nothing to patch for d9675aca-94e2-4634-b037-3245f2882d3f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:57:06.840953+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741982226841, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:109:12)", "msg": "[handleEvent] received with eventType: icc-usd-resource-response finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:57:06.841912+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741982226975, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "KafkaConsumer. 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This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.enterprise.slack.com\/archives\/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T17:57:03.409Z\",\"2025-03-14T17:50:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"originReference\":[\"\",\"https:\/\/salesforce.enterprise.slack.com\/archives\/C08HU8B6BV0\"],\"impactStartTime\":[\"2025-03-14T17:57:03.409Z\",\"2025-03-14T13:42:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T13:56:00.000Z\"],\"category\":[\"\",\"Capacity\"],\"rootCause\":[\"\",\"AWS\"]},\"requestId\":\"dz58wm-wmnml7-17syab-9krpa8-1741982225959\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:57:06.975953+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741982226975, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:57:06.975962+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741982226975, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T19:57:06.976013+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741982226976, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "KafkaConsumer. 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The AAG team began initial triage and started to see a trend that this alert had spikes around the same time on March 13 and March 12. The team wanted to tracked down if any trend was going to continue over the weekend and ingaged The GIR team to open an incident at 17:50 UTC. The team paged out to the Stride team the provided a Query that tracked the same spike in the alert latency and Upstream AWS latency. \\nAt 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1\/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts\/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.enterprise.slack.com\/archives\/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https:\/\/tel.meet\/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000kHaUIAU\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"The STRIDE team provided Argus expressions to the AAG operators to confirm if the issue experienced by the STRIDE service correlated with AWS latency, as this was a frequent occurrence that contributed to this alert being fired. AAG operators confirmed on the call that the spike in f-zero High Durations coincided with AWS latency.\",\"customerExperience\":\"N\/A flapping alert flowing from upstream AWS latency.\",\"immediateResolution\":\"Self Resolved - The Alert cleared and the team was able to correlate the alert and a high Spike in Upstream latency from AWS.\",\"aarQuestions\":\"Can the service owners update and attach a run book for this alert? Should the team look into readjusting the sensitivity of this alert if it keeps seeing the spikes in latency from AWS? Can the AAG team open up a work item with AWS to confirm that it is an upstream issue from AWS.\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"STRIDE\",\"closedBy\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"createdBy\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"modifiedBy\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T20:31:45.897Z\",\"modifiedAt\":\"2025-03-14T20:31:45.897Z\",\"id\":\"f94905a8-897d-4918-b9cc-e02c11c63ba0\"},\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https:\/\/salesforce.quip.com\/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:57:12.349Z\"},\"requestId\":\"dpmx18-0umo6r-hs22dh-qdo59c-1741984305440\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T20:31:46.210353+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306210, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T20:31:46.210354+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306210, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T20:31:46.210375+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741984306210, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "KafkaConsumer. 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\\nFind numbers in more regions on https:\/\/tel.meet\/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\",\"isManaged\":true,\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"folderId\":null}]}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T20:50:25.853451+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741985425853, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T20:50:25.853452+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741985425853, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T20:50:25.853477+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741985425853, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "KafkaConsumer. 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(src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:74:14)", "msg": "ICC consumer received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T20:50:29.345699+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741985428261, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T20:50:29.345801+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741985429345, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T20:50:29.345801+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741985429345, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:50:29.297Z\",\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtyjyYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_created\",\"timestamp\":\"2025-03-14T20:50:29.297Z\",\"recordId\":\"500EE00001TtyjyYAB\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"caseNumber\":\"73033613\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T20:50:29.345806+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741985429345, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T20:50:29.345810+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741985429345, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T20:50:29.345856+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741985429345, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "KafkaConsumer. (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T20:50:29.346042+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741985429346, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:96:12)", "msg": "[handleEvent] received with eventType: icc-gus-response" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T20:50:29.346142+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741985429347, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "GusExportEventProcessor.processEvent (src\/kafka\/processor\/iccRest\/gusExportEventProcessor.ts:63:12)", "msg": " Handle process event icc-gus-response in GusExportEventProcessor for payload : {\"createdAt\":\"2025-03-14T20:50:29.297Z\",\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtyjyYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_created\",\"timestamp\":\"2025-03-14T20:50:29.297Z\",\"recordId\":\"500EE00001TtyjyYAB\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"caseNumber\":\"73033613\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T20:50:29.347233+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741985429347, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "GusExportEventProcessor.processEvent (src\/kafka\/processor\/iccRest\/gusExportEventProcessor.ts:67:16)", "msg": "[handleEvent] icc-gus-response for incident id: 81b17238-6dd4-414e-bba3-cc7afa048f95" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T20:50:29.347362+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741985429347, "pid": 57, 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Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T21:03:24.606040+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741986204606, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T21:03:24.606068+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741986204606, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "KafkaConsumer. 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{\"createdAt\":\"2025-03-14T21:03:24.100Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtyjyYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T21:03:24.100Z\",\"recordId\":\"500EE00001TtyjyYAB\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"caseNumber\":\"73033613\"},\"changes\":{}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T21:03:24.607607+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741986204607, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "GusExportEventProcessor.processEvent (src\/kafka\/processor\/iccRest\/gusExportEventProcessor.ts:67:16)", "msg": "[handleEvent] icc-gus-response for incident id: 81b17238-6dd4-414e-bba3-cc7afa048f95" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T21:03:24.607721+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741986204607, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "GusExportEventProcessor.handleGusResponse (src\/kafka\/processor\/iccRest\/gusExportEventProcessor.ts:78:12)", "msg": "GUS export event: incident_resolved" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T21:03:24.607835+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741986204609, "pid": 57, "hostname": 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"service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741987094807, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "src\/service\/incident\/incident.service.ts:1455:16", "msg": "updateIncidentToCIs produced 42054333-1caf-49ea-818e-a6e44100cf29 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T21:18:14.807805+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094807, "pid": 57, 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"time": 1741987094808, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "[Metrics.iccMetricDurationTime] - icc-incident-to-cis-request - undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T21:18:14.808408+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094808, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.08946499228477478\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-to-cis-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T21:18:14.808409+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741987094808, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': 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(\/app\/src\/service\/comms\/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal\/process\/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (\/app\/src\/service\/comms\/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (\/app\/src\/controller\/comms.controller.ts:38:20)", "status": 204, "name": "HttpError" }, "caller": "src\/middlewares\/error.middleware.ts:12:14", "msg": "StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:43.870029+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991323661, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:43.870266+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991323870, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":12.487091,\"method\":\"GET\",\"path\":\"\/api\/v1\/incidents\/900b1ae0-84fd-4e82-b18f-258f8a0291ab\/comms\/latest\",\"statusCode\":204}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:43.870270+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991323870, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "req": { "id": 1721, "method": "GET", "url": "\/api\/v1\/incidents\/900b1ae0-84fd-4e82-b18f-258f8a0291ab\/comms\/latest", "query": { }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 19008 }, "res": { "statusCode": 204, "headers": "***" }, "responseTime": 12, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:43.870762+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991332090, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:13:12)", "msg": "getDuplicateCaseNumber incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:52.091047+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991332096, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "UsdResourceService.getAllUsdResources (src\/service\/usdResource\/usdResource.service.ts:39:12)", "msg": "[usdResource.service.getUsdResources] for incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:52.096867+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991332096, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:10:12)", "msg": "[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:52.097016+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991332098, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:14:12)", "msg": "[usdResource.repository.getUsdResources] incidentId 900b1ae0-84fd-4e82-b18f-258f8a0291ab - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:52.098656+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991332100, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":53.630599,\"method\":\"GET\",\"path\":\"\/api\/v1\/incidents?slackChannelId=C08J51MFR5X\",\"statusCode\":200}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:52.100511+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991332100, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "req": { "id": 1734, "method": "GET", "url": "\/api\/v1\/incidents?slackChannelId=C08J51MFR5X", "query": { "slackChannelId": "C08J51MFR5X" }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 19008 }, "res": { "statusCode": 200, "headers": "***" }, "responseTime": 53, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:52.101084+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741991332270, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "err": { "type": "HttpError", "message": "There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest", "stack": "HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (\/app\/src\/service\/comms\/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal\/process\/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (\/app\/src\/service\/comms\/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (\/app\/src\/controller\/comms.controller.ts:38:20)", "status": 204, "name": "HttpError" }, "caller": "src\/middlewares\/error.middleware.ts:12:14", "msg": "StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:52.270456+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991332100, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:52.270687+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991332270, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":11.361766999999999,\"method\":\"GET\",\"path\":\"\/api\/v1\/incidents\/900b1ae0-84fd-4e82-b18f-258f8a0291ab\/comms\/latest\",\"statusCode\":204}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:52.270692+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991332270, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "req": { "id": 1735, "method": "GET", "url": "\/api\/v1\/incidents\/900b1ae0-84fd-4e82-b18f-258f8a0291ab\/comms\/latest", "query": { }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 19008 }, "res": { "statusCode": 204, "headers": "***" }, "responseTime": 11, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:52.271167+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1741991334662, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "err": { "type": "HttpError", "message": "There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest", "stack": "HttpError: There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest\n at InternalCommsConsolidatedService.findReportBySequence (\/app\/src\/service\/comms\/internalCommsConsolidated.service.ts:113:13)\n at processTicksAndRejections (node:internal\/process\/task_queues:95:5)\n at InternalCommsConsolidatedService.getCommsBySequence (\/app\/src\/service\/comms\/internalCommsConsolidated.service.ts:88:20)\n at getCommBySequence (\/app\/src\/controller\/comms.controller.ts:38:20)", "status": 204, "name": "HttpError" }, "caller": "src\/middlewares\/error.middleware.ts:12:14", "msg": "StatusCode : 204, Message : There is no report found for incident 900b1ae0-84fd-4e82-b18f-258f8a0291ab with sequence number latest" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:54.662911+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991334400, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:28:54.663183+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", 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1741991363799, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "IncidentService.asyncUpdateIncidentToCIsSfId (src\/service\/incident\/incident.service.ts:1341:14)", "msg": "updateIncidentToCIsSfId for b7ef96fc-4995-4d2b-b152-2783270aada8 - a7JEE00000NYJr02AH - aCqEE000000C0XJ0A0" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:29:23.799809+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991363797, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:29:23.799830+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991363799, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "updateIncidentToConfigurationItemSfId for id b7ef96fc-4995-4d2b-b152-2783270aada8, configurationItemId a7JEE00000NYJr02AH, sfId aCqEE000000C0XJ0A0" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:29:23.799831+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991363802, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "updateIncidentToConfigurationItemSfId for id b7ef96fc-4995-4d2b-b152-2783270aada8,\n configurationItemId a7JEE00000NYJr02AH, sfId aCqEE000000C0XJ0A0 ->\n {\"generatedMaps\":[],\"raw\":[],\"affected\":1}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:29:23.802452+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991363802, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "AsyncHandler.handleIncidentToCiCreated (src\/service\/async\/asyncHandler.ts:129:12)", "msg": "handleIncidentToCiCreated updated for DB for b7ef96fc-4995-4d2b-b152-2783270aada8." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:29:23.802605+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991363805, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:29:23.805195+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991363805, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:29:23.805196+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991363805, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:29:23.805760+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991363807, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:29:23.807870+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991363807, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:29:23.807871+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991363807, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T22:29:23.798Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:23.126Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":null}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:29:23.808016+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991363808, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:23.126Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":null}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:29:23.808181+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991363808, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000NYJr02AH..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:29:23.808295+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991363808, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:29:23.808417+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991363808, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:29:23.808545+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991363809, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000NYJr02AH: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:29:23.809661+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991363809, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:23.126Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":null}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": 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\\nFind numbers in more regions on https:\/\/tel.meet\/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"ok\":true,\"id\":\"fab9b215-fcd7-487e-b6a5-e1a0d3f96921\",\"serviceId\":\"P25VK5X\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\\nSeverity: Sev2\\nSlack Channel: #icc-73035802\\nBridge URL: https:\/\/meet.google.com\/oms-esob-eoa\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; 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"uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994636912, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "IncidentService.resolveIncident (src\/service\/incident\/incident.service.ts:607:14)", "msg": "Resolve incident b7ef96fc-4995-4d2b-b152-2783270aada8 - unlock CIS" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:56.913010+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994636915, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "IncidentService.unlockIncidentToCisFromIncident (src\/service\/incident\/incident.service.ts:1883:12)", "msg": "Unlocking b7ef96fc-4995-4d2b-b152-2783270aada8 [\"a7JEE00000NYJr02AH\"]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:56.916254+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994636916, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "IncidentService.unlockIncidentToCisFromIncident (src\/service\/incident\/incident.service.ts:1892:12)", "msg": "unlockIncidentToCisFromIncident for b7ef96fc-4995-4d2b-b152-2783270aada8 with [{\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"locked\":false}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:56.916450+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994636890, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:56.918957+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994636918, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:56.918963+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994636919, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:56.919606+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994636921, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:56.922090+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994636918, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:56.922092+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994636922, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:56.922107+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994636922, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T23:23:33.502Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:56.922320+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994636922, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:56.922533+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994636922, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000NYJr02AH..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:56.922732+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994636922, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:56.922942+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994636922, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:56.923153+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994636924, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000NYJr02AH: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:56.924396+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994636924, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:56.924569+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994636925, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for 599ff244-7d51-40ea-bdc8-b30be613c623: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:56.925631+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994636925, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "IncidentService.buildIncidentToCIResponseMap (src\/service\/incident\/incident.service.ts:1679:12)", "msg": "buildIncidentToCIResponseMap for [{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": 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"environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637029, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.030005+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637029, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.030007+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637030, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.030426+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637032, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.032294+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637032, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.032295+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637032, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T23:23:56.900Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":false,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.032448+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994637032, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":false,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.032575+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994637032, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000NYJr02AH..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.032711+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637032, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.032841+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637032, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.032974+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637034, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000NYJr02AH: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.034227+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741994637034, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":false,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.034370+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637035, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for 599ff244-7d51-40ea-bdc8-b30be613c623: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.035410+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637036, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.037200+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741994637039, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:23:57.039652+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": 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An outbound email has been send to Support to notify them the activity is being performed that is impacting the performance of the instance. This cell is a single org cell.\",\"sentAt\":\"2025-03-14T23:24:56.623Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]},\"internalCommsId\":\"7b65956b-2cc6-47da-8b3e-419f5579f88d\",\"allInternalCommsReport\":[{\"sequenceNumber\":2,\"severity\":\"Sev3\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/oms-esob-eoa\",\"sentBySlackUserId\":\"U02NP5RGQQ7\",\"sentBy\":\"Dominick Blue\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"duration\":\"27 minutes\",\"incidentCommander\":\"Nikita Aggarwal\",\"incidentCommanderSlackUserId\":\"U03NM0MKSNQ\",\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"team\":\"Site Reliability\",\"content\":\"SR got alert about high APTs and perf degradation of the instance ita28 and upon investigation it is identified that the cause is user activity. 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This cell is a single org cell.\",\"sentAt\":\"2025-03-14T23:24:56.623Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/oms-esob-eoa\",\"sentBySlackUserId\":\"U02NP5RGQQ7\",\"sentBy\":\"Dominick Blue\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"duration\":\"15 minutes\",\"incidentCommander\":\"Nikita Aggarwal\",\"incidentCommanderSlackUserId\":\"U03NM0MKSNQ\",\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"team\":\"Site Reliability\",\"content\":\"SR was paged due to high APT on ita28. Investigation is underway to identify a path to green. 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"[GusExportEventProcessor.handleIncidentUpsertedEvent] Gus case added to incident 961c41b8-4835-490d-9237-fb72e151e8f7" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:41:41.071765+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 40, "time": 1741995701093, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "IncidentService.updateIncidentTransactional (src\/service\/incident\/incident.service.ts:348:14)", "msg": "Incident 961c41b8-4835-490d-9237-fb72e151e8f7 is being force updated." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:41:41.093359+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741995701102, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:109:12)", "msg": "[handleEvent] received with eventType: icc-gus-response finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:41:41.102743+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741995735389, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-rest", "caller": "KafkaConsumer. (src\/kafka\/consumer\/audit\/auditConsumer.ts:26:14)", "msg": "Audit consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:42:15.389722+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741995723870, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:42:15.390133+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741995735390, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-rest-audit'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T23:42:15.390136+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.5", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }} {"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741995735390, "pid": 57, "hostname": "dyno-cd86c17a-aadf-420a-a272-4c3d1f0ea23b", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:42:15.376Z\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard 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Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CDQ3U66E5\/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https:\/\/tel.meet\/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:56:01.739Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard 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