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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742144294490, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "RuleEngineEventHandler.handleEvent (src\/kafka\/consumer\/rule-engine\/ruleEngineEventHandler.ts:30:18)", "msg": "Impossible to route icc-usd-resource-response schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T16:58:14.490975+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742144294491, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-16T16:58:14.437Z\",\"incidentId\":\"0f2ddd84-e508-48e7-aba7-48d4bcf1771c\",\"user\":{\"id\":\"dab768c4-9dd2-4981-b29a-b750282bca68\",\"email\":\"epirani@salesforce.com\",\"active\":true,\"name\":\"Eeshaan Pirani\",\"firstName\":\"Eeshaan\",\"lastName\":\"Pirani\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000IU0rSYAT\",\"slackUserId\":\"U05T14WG2DC\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-18T16:13:45.661Z\",\"modifiedAt\":\"2024-04-20T18:35:50.475Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T16:58:14.491212+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742144294491, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T16:58:14.491230+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742144294491, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T16:58:14.491252+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742144294491, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T16:58:14.491307+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742144294491, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: 0f2ddd84-e508-48e7-aba7-48d4bcf1771c" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T16:58:14.491413+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742144294500, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IncidentEventProcessor.processEvent (src\/kafka\/processor\/shared\/incidentEventProcessor.ts:26:12)", "msg": " Handle process event icc-incident-resolved in IncidentEventProcessor for payload : {\"createdAt\":\"2025-03-16T16:58:14.323Z\",\"user\":{\"id\":\"dab768c4-9dd2-4981-b29a-b750282bca68\",\"gusUserId\":\"005EE00000IU0rSYAT\",\"slackUserId\":\"U05T14WG2DC\",\"name\":\"Eeshaan Pirani\",\"email\":\"epirani@salesforce.com\"},\"incident\":{\"id\":\"0f2ddd84-e508-48e7-aba7-48d4bcf1771c\",\"slackChannel\":{\"id\":\"C08HZRH9CLB\",\"name\":\"icc-73086953\"},\"subject\":\"GovCloud - Env: GIA2H || fwe-o2-matrix-FKP-ContainerStatus || FI: aws-giaprod1-usgoveast1 || FD: core2 || Cell: N\/A ||\",\"description\":\"fwe-o2-matrix-FKP-ContainerStatus alert - SEV1\\n\\nCase created by @Eeshaan Pirani in #govsre-sev1-alerts\",\"detectedTime\":\"2025-03-16T16:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q3QV7JJBPNNKFA\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-16T16:09:00.000Z\",\"impactEndTime\":\"2025-03-16T16:17:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/oim-dvwu-aqu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-629-888-1329, pin: 330550957; \\nFind numbers in more regions on https:\/\/tel.meet\/oim-dvwu-aqu?pin=5332399951993, pin: 5332399951993\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Unknown\",\"createdAt\":\"2025-03-16T16:38:55.214Z\",\"scrumTeamId\":\"a00B000000AThCVIA1\",\"team\":\"GovCloud Incident Response (GIR)\",\"caseNumber\":\"73086953\",\"caseRecordId\":\"500EE00001TxReAYAV\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/rKWnA7e4EBc5\",\"engagedAt\":\"2025-03-16T16:39:08.669Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-16T16:39:14.769Z\"},\"changes\":{\"detectedTime\":[\"2025-03-16T16:24:21.000Z\",\"2025-03-16T16:24:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"impactStartTime\":[\"2025-03-16T16:38:55.214Z\",\"2025-03-16T16:09:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-16T16:17:00.000Z\"],\"category\":[\"\",\"Application\"],\"rootCause\":[\"\",\"Unknown\"]},\"requestId\":\"2addhm-c3eih7-ndocy-fupfom-1742144293766\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T16:58:14.501169+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742144294510, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:109:12)", "msg": "[handleEvent] received with eventType: icc-usd-resource-response finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T16:58:14.510724+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742144294564, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "SlackService.getChannelNameById (src\/service\/slack\/slack.service.ts:66:14)", "msg": "[SlackService.getChannelNameById] Cache hit for Slack Channel: C0449P2SUFL" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T16:58:14.564747+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1742144294613, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "GusUserService.getGusUserByEmail (src\/service\/user\/gusUser.service.ts:60:14)", "msg": "Unable to retrieve user govtce@salesforce.com from GUS" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T16:58:14.613436+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742144336573, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:31:14)", "msg": "\n\n[usd. clientCert] ==>>-----BEGIN 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742144336573, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:33:16)", "msg": "Loading client cert" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T16:58:56.573497+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742144336573, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:35:16)", "msg": "[certPath]\/tmp\/usd-client-cert.pem" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T16:58:56.573622+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742144336574, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:39:14)", "msg": "\n\n[usd. clientKey] ==>>-----BEGIN RSA PRIVATE KEY-----\nMIIEpAIBAAKCAQEAlBPyltB1KUol+sdarnSqKrdd6JAoWUBYQWJI5FAfQj\/bnsnh\nAkdEV8c74XWhUDcAZsH4Pk3IRlBlganBQX2x7BuhqWvHiOZFtyf\/dmf0iPOO4H28\nUDaT+dtsJbvyheUKGj8xC40+9lab7rbiL3t+pRSEFSLF6vqk73ZNthmn8IkJis75\nix2iMwfFIE5VjP3IVCJeDKcvtEvvixuYlcSMZw8hKyXg9mb1+sCptJhoI5rW2KBN\nfxICf9omG4Vo8PzsqXrtf2PJ7bH+utlMApXUj8e1KAQ4YMADnq3q8bY6FON0mVVM\nFGnZ6Ka8sSbQ79Fgf4qUZgacUlGBUZizZ4hh2wIDAQABAoIBAB9g0L2ro8AhocWv\n++PO\/gY6QBCZh6tOCsWkLZ0P62fO\/1t5HRCuCGnvYp2Gny3P0ep0fQW61s8rly7w\nSW720z6cplev6qL0ZN6If8ZYBgYFUof4rPB0eEvwdszSNHSyEb95F4wCnM53kOh3\nYZu9OBuEKu8NpNID1fKWZ6ZIboF2PdoEwh3XRscR2uat5anjjJNOAGygXeCW3Faf\nrAva+ZL+KCeS58dWmsgYV44dGyCuzzBtc0rOWgaAEz1nyZT86lYF11JgFS3llsEc\ny3RxDSLDyG24NnudCgavpXQlCb1AOO7hBjL9VL2DZimmuZwojQ75HhySnjbMQ7i8\nIbe1KAkCgYEAz8o\/9bOZs84R01inyDRN7\/oJSDLeY5+Jgy0l9ZsrJSvM3Xaeo+AX\n8ANpPJgicWT91TsFxopPooJGcBgZ4Gqc+NkVyY7+IW4Twv9oDjreDqGI8wJwpo05\nqf1UyS2uQVIvlOIMccigVhtUCykL94+ubihAV581X4lUWtdgkwZgmzMCgYEAtm8U\nO+EAZPRYjozEdGjNqZs95L2X+Z9qGVBKZsq55On9LlFTUC4b4reMhap2gy1wUNlh\nyv\/5PxRjE\/1MrN8RvagTtjUl24+FhR0V5CQnfXPA9leYFQqkP0saLYCzoTs5S26n\n8TfgyIkWa7jFtSVdz6Xl2rbbzdCe8ZvyWJZW3rkCgYEAo6Y3L2xuzjSqx1gYdE31\nX939t3YQvkdkxwIk1kWJ+nF\/nKASmyAf2jDljgqHfeU7INemWdKOm3+cuCXTI3L0\nA+z9Asxyi6OlPrtmmWZ1gvJn6HPwgsvRMXdKclNe3SU8Qjax9F89H\/PQAiYmvafU\nif97hUbng0GmRRFBhynLpg8CgYBOoiI+jQT2fruM9e\/XnTTIXjmXVoEi\/ytkLc9j\n7w2hNZoDVNpsPPOYDTVsh8T9VaCLuKcGML7mCYuLGirqeFvVO5UDfHUM5hfPAHJn\nG45J7JLHm4nZx\/Rzs5Nc+ZRzcmuHr\/KDbmpdBXm8hK\/zHGALGJ6yXw7u73US\/vy+\nYk6fQQKBgQC6kBzufAOGRL1NWriJXLA4mx\/Fsqnn1ZhwNVq\/BtpCT6Ex84Il8FR+\nyhl7Tea2ZEOTVCw7AnceQkPq9DJ+SoAgG8\/e80\/\/9Ar8UmQByYrL3sZvTMYscu0j\nJ10RAAit+uwsvYZXhHYjjBWdsMADp02xRRybiu1DulaAypC9H3+7XQ==\n-----END RSA PRIVATE KEY-----" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T16:58:56.574687+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742144336574, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:41:16)", "msg": "Loading client key" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T16:58:56.574798+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742144336574, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:43:16)", "msg": "[keyPath]\/tmp\/usd-client-key.pem" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T16:58:56.574918+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742144336574, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:39:14)", "msg": "\n\n[usd. clientKey] ==>>-----BEGIN RSA PRIVATE KEY-----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\nJ10RAAit+uwsvYZXhHYjjBWdsMADp02xRRybiu1DulaAypC9H3+7XQ==\n-----END RSA PRIVATE KEY-----" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T16:58:56.575081+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742144336575, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:41:16)", "msg": "Loading client key" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T16:58:56.575192+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742144336575, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:43:16)", "msg": "[keyPath]\/tmp\/usd-client-key.pem" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T16:58:56.575306+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742144336575, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Object.usdHttpsAgent (src\/config\/usd.config.ts:13:14)", "msg": "\n\n[https agent cert] ==>>-----BEGIN CERTIFICATE-----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\nmsD17lr0TD\/+ScTaDn80tDliSUBNzNIF2gEk\/Gc55sUV+Q==\n-----END CERTIFICATE-----\n-----BEGIN CERTIFICATE-----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\n1pBvoHYJvgB55Kq92wJl\/QHUmY3nQw==\n-----END CERTIFICATE-----\n-----BEGIN CERTIFICATE-----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\ng+qyDLoAy\/td0D8ha8SlWt5ee2cAF9Xu7Y9jNe21Ug==\n-----END CERTIFICATE-----" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T16:58:56.576026+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742144336575, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Object.usdHttpsAgent (src\/config\/usd.config.ts:14:14)", "msg": "\n\n[https agent key] ==>>-----BEGIN RSA PRIVATE KEY-----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\nJ10RAAit+uwsvYZXhHYjjBWdsMADp02xRRybiu1DulaAypC9H3+7XQ==\n-----END RSA PRIVATE KEY-----" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T16:58:56.576150+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742144336580, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Object.usdHttpsAgent (src\/config\/usd.config.ts:13:14)", "msg": "\n\n[https agent cert] ==>>-----BEGIN CERTIFICATE-----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\nmsD17lr0TD\/+ScTaDn80tDliSUBNzNIF2gEk\/Gc55sUV+Q==\n-----END CERTIFICATE-----\n-----BEGIN CERTIFICATE-----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\n1pBvoHYJvgB55Kq92wJl\/QHUmY3nQw==\n-----END CERTIFICATE-----\n-----BEGIN CERTIFICATE-----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\ng+qyDLoAy\/td0D8ha8SlWt5ee2cAF9Xu7Y9jNe21Ug==\n-----END CERTIFICATE-----" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T16:58:56.580413+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742144336746, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T16:58:56.746201+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742144336746, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "req": { "id": 597, "method": "GET", "url": "\/api\/v1\/usd\/resources?name=fwe0", "query": { "name": "fwe0" }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 19876 }, "res": { "statusCode": 200, "headers": "***" }, "responseTime": 191, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T16:58:56.746923+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742144697006, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "UsdResourceService.patchUpsertUsdResources (src\/service\/usdResource\/usdResource.service.ts:350:12)", "msg": "[usdResource.service.patchUpsertUsdResources] incidentId 0f2ddd84-e508-48e7-aba7-48d4bcf1771c" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T17:04:57.006807+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742144697006, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "UsdResourceService.getUsdResourceDtosToPatchCreate (src\/service\/usdResource\/usdResource.service.ts:476:16)", "msg": "No prior matching USD resource found, creating new entity {\"name\":\"fwe-o2-matrix\",\"type\":\"service\",\"category\":\"Impacted\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T17:04:57.007054+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742144697007, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "UsdResourceService.createUsdResources (src\/service\/usdResource\/usdResource.service.ts:54:12)", "msg": "[usdResource.service.createUsdResources] incidentId 0f2ddd84-e508-48e7-aba7-48d4bcf1771c to create [{\"name\":\"fwe-o2-matrix\",\"type\":\"service\",\"category\":\"Impacted\"}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T17:04:57.007283+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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CERTIFICATE-----" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T17:04:57.008755+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742144697008, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:33:16)", "msg": "Loading client cert" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T17:04:57.008856+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742144697008, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:35:16)", "msg": "[certPath]\/tmp\/usd-client-cert.pem" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T17:04:57.008987+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742144697009, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:39:14)", "msg": "\n\n[usd. clientKey] ==>>-----BEGIN RSA PRIVATE KEY-----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\nJ10RAAit+uwsvYZXhHYjjBWdsMADp02xRRybiu1DulaAypC9H3+7XQ==\n-----END RSA PRIVATE KEY-----" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T17:04:57.009412+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742144697009, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:41:16)", "msg": "Loading client key" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T17:04:57.009526+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742144697009, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:43:16)", "msg": "[keyPath]\/tmp\/usd-client-key.pem" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T17:04:57.009651+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742144697010, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Object.usdHttpsAgent (src\/config\/usd.config.ts:13:14)", "msg": "\n\n[https agent cert] ==>>-----BEGIN CERTIFICATE-----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\nmsD17lr0TD\/+ScTaDn80tDliSUBNzNIF2gEk\/Gc55sUV+Q==\n-----END CERTIFICATE-----\n-----BEGIN CERTIFICATE-----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\n1pBvoHYJvgB55Kq92wJl\/QHUmY3nQw==\n-----END CERTIFICATE-----\n-----BEGIN CERTIFICATE-----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\ng+qyDLoAy\/td0D8ha8SlWt5ee2cAF9Xu7Y9jNe21Ug==\n-----END CERTIFICATE-----" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T17:04:57.010551+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742144697010, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Object.usdHttpsAgent (src\/config\/usd.config.ts:14:14)", "msg": "\n\n[https agent key] ==>>-----BEGIN RSA PRIVATE KEY-----\nMIIEpAIBAAKCAQEAlBPyltB1KUol+sdarnSqKrdd6JAoWUBYQWJI5FAfQj\/bnsnh\nAkdEV8c74XWhUDcAZsH4Pk3IRlBlganBQX2x7BuhqWvHiOZFtyf\/dmf0iPOO4H28\nUDaT+dtsJbvyheUKGj8xC40+9lab7rbiL3t+pRSEFSLF6vqk73ZNthmn8IkJis75\nix2iMwfFIE5VjP3IVCJeDKcvtEvvixuYlcSMZw8hKyXg9mb1+sCptJhoI5rW2KBN\nfxICf9omG4Vo8PzsqXrtf2PJ7bH+utlMApXUj8e1KAQ4YMADnq3q8bY6FON0mVVM\nFGnZ6Ka8sSbQ79Fgf4qUZgacUlGBUZizZ4hh2wIDAQABAoIBAB9g0L2ro8AhocWv\n++PO\/gY6QBCZh6tOCsWkLZ0P62fO\/1t5HRCuCGnvYp2Gny3P0ep0fQW61s8rly7w\nSW720z6cplev6qL0ZN6If8ZYBgYFUof4rPB0eEvwdszSNHSyEb95F4wCnM53kOh3\nYZu9OBuEKu8NpNID1fKWZ6ZIboF2PdoEwh3XRscR2uat5anjjJNOAGygXeCW3Faf\nrAva+ZL+KCeS58dWmsgYV44dGyCuzzBtc0rOWgaAEz1nyZT86lYF11JgFS3llsEc\ny3RxDSLDyG24NnudCgavpXQlCb1AOO7hBjL9VL2DZimmuZwojQ75HhySnjbMQ7i8\nIbe1KAkCgYEAz8o\/9bOZs84R01inyDRN7\/oJSDLeY5+Jgy0l9ZsrJSvM3Xaeo+AX\n8ANpPJgicWT91TsFxopPooJGcBgZ4Gqc+NkVyY7+IW4Twv9oDjreDqGI8wJwpo05\nqf1UyS2uQVIvlOIMccigVhtUCykL94+ubihAV581X4lUWtdgkwZgmzMCgYEAtm8U\nO+EAZPRYjozEdGjNqZs95L2X+Z9qGVBKZsq55On9LlFTUC4b4reMhap2gy1wUNlh\nyv\/5PxRjE\/1MrN8RvagTtjUl24+FhR0V5CQnfXPA9leYFQqkP0saLYCzoTs5S26n\n8TfgyIkWa7jFtSVdz6Xl2rbbzdCe8ZvyWJZW3rkCgYEAo6Y3L2xuzjSqx1gYdE31\nX939t3YQvkdkxwIk1kWJ+nF\/nKASmyAf2jDljgqHfeU7INemWdKOm3+cuCXTI3L0\nA+z9Asxyi6OlPrtmmWZ1gvJn6HPwgsvRMXdKclNe3SU8Qjax9F89H\/PQAiYmvafU\nif97hUbng0GmRRFBhynLpg8CgYBOoiI+jQT2fruM9e\/XnTTIXjmXVoEi\/ytkLc9j\n7w2hNZoDVNpsPPOYDTVsh8T9VaCLuKcGML7mCYuLGirqeFvVO5UDfHUM5hfPAHJn\nG45J7JLHm4nZx\/Rzs5Nc+ZRzcmuHr\/KDbmpdBXm8hK\/zHGALGJ6yXw7u73US\/vy+\nYk6fQQKBgQC6kBzufAOGRL1NWriJXLA4mx\/Fsqnn1ZhwNVq\/BtpCT6Ex84Il8FR+\nyhl7Tea2ZEOTVCw7AnceQkPq9DJ+SoAgG8\/e80\/\/9Ar8UmQByYrL3sZvTMYscu0j\nJ10RAAit+uwsvYZXhHYjjBWdsMADp02xRRybiu1DulaAypC9H3+7XQ==\n-----END RSA PRIVATE KEY-----" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T17:04:57.010732+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742144697021, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Rule engine consumer received kafka message with key: 0f2ddd84-e508-48e7-aba7-48d4bcf1771c" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T17:04:57.021104+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742144697021, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-rule-engine'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T17:04:57.021345+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742144697173, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "UsdResourceService.getServicesOrFeatures (src\/service\/usdResource\/usdResource.service.ts:265:14)", "msg": "[usdResource.service.getServicesOrFeatures] resourceResponse {\n  \"totalElements\": 1,\n  \"pageSize\": 1000,\n  \"pageNumber\": 1,\n  \"totalPages\": 1,\n  \"content\": [\n    {\n      \"createdDate\": \"2023-02-20T13:49:34.821582Z\",\n      \"updatedDate\": \"2025-01-16T14:30:12.836454Z\",\n      \"id\": \"f75cb587-dac1-4ba5-b1c2-3b2ad0c5d4e6\",\n      \"name\": \"fwe-o2-matrix\",\n      \"shortenedName\": \"o2matrix\",\n      \"description\": \"O2 Matrix\",\n      \"tier\": 1,\n      \"customerData\": [],\n      \"friendlyName\": null,\n      \"serviceGroup\": null,\n      \"securityAssessment\": \"https:\/\/gus.lightning.force.com\/lightning\/r\/ADM_Security_Assessment__c\/a7YB0000000PJFyMAO\/view\",\n      \"onCall\": \"https:\/\/salesforce.pagerduty.com\/services\/PDIT7GF\",\n      \"isDeployable\": true,\n      \"extension\": {},\n      \"guide\": {\n        \"code\": [\n          {\n            \"link\": [\n              \"https:\/\/git.soma.salesforce.com\/FWE\/o2-helm.git\",\n              \"https:\/\/git.soma.salesforce.com\/FWE\/o2matrix.git\"\n            ],\n            \"title\": \"Source Code\",\n            \"description\": \"Source code references (auto-picked from falcon-service-definition, field=service_definition.source_code_links)\"\n          }\n        ],\n        \"runbook\": [\n          {\n            \"link\": [\n              \"https:\/\/salesforce.quip.com\/qlX2Axe6bf17\"\n            ],\n            \"title\": \"dr runbook\",\n            \"description\": \"Deployment runbook references (auto-picked from falcon-service-definition, field=service_definition.deployment_runbooks.dr)\"\n          }\n        ],\n        \"dashboard\": [\n          {\n            \"link\": [\n              \"https:\/\/grafana.data.sfdc.net\/d\/vYcR5R3Wz\/falcon-health-dashboard?from=now-1h&orgId=1&to=now-5m&var-metricsToDisable=saturation&var-seniorEngineeringLeaderName=All&var-parentCloudName=All&var-cloudName=All&var-environment_type=All&var-falcon_instance=All&var-functional_domain_instance=All&var-cell=All&var-serviceStatus=All&var-service=fwe-o2-matrix&var-pageSize=10&var-pageNumber=1&var-hidden_health_metric_configs=All&var-endpoint=All&var-timeRange=Last%201%20hour&var-customTime=\"\n            ],\n            \"title\": \"Service Health Dashboard\",\n            \"description\": \"Dashboard references (auto-picked from falcon-service-definition, field=service_definition.svc_health_db)\"\n          }\n        ],\n        \"documentation\": [\n          {\n            \"link\": [\n              \"https:\/\/salesforce.quip.com\/QftXAfFQ4n0U\",\n              \"https:\/\/confluence.internal.salesforce.com\/x\/faE4E\"\n            ],\n            \"title\": \"Service Documentation\",\n            \"description\": \"Documentation references (auto-picked from falcon-service-definition, field=service_definition.documentation)\"\n          }\n        ]\n      },\n      \"ownership\": {\n        \"gusTeamId\": \"a00B000000CQX3bIAH\",\n        \"gusProductTag\": \"Optimization Engineering->O2 Optimization Engine\",\n        \"serviceTeam\": null,\n        \"serviceContact\": \"lgallege\"\n      },\n      \"serviceScope\": null,\n      \"isDeleted\": false\n    }\n  ]\n}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T17:04:57.173944+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742144697173, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "UsdResourceService.getServicesOrFeatures (src\/service\/usdResource\/usdResource.service.ts:277:14)", "msg": "[usdResource.service.getServicesOrFeatures] mapped resourceDto" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T17:04:57.174123+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742144697177, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "UsdResourceService.createUsdResources (src\/service\/usdResource\/usdResource.service.ts:87:12)", "msg": "[usdResource.service.createUsdResources] response: [{\"createdAt\":\"2025-03-16T17:04:56.960Z\",\"modifiedAt\":\"2025-03-16T17:04:56.960Z\",\"id\":\"de1ae12e-d111-4bc3-a280-53a8b9c29226\",\"usdUuid\":\"f75cb587-dac1-4ba5-b1c2-3b2ad0c5d4e6\",\"name\":\"fwe-o2-matrix\",\"incidentId\":\"0f2ddd84-e508-48e7-aba7-48d4bcf1771c\",\"type\":\"service\",\"category\":\"Impacted\",\"gusTeamId\":\"a00B000000CQX3bIAH\",\"gusProductTag\":\"Optimization Engineering->O2 Optimization Engine\",\"valid\":false,\"sfid\":null}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T17:04:57.178146+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742144697199, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "[Metrics.iccMetricRequestExecute] - icc-usd-resource-created - undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T17:04:57.199286+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742144697199, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T17:04:57.199287+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742154813576, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IccRestKafkaProducer.produceEvent (src\/kafka\/producer\/IccRestKafkaProducer.ts:34:16)", "msg": " Handle produce event icc-usd-resource-created for payload : {\"createdAt\":\"2025-03-16T19:53:33.576Z\",\"user\":{\"id\":\"18daa92e-c3c7-4122-a5b6-9347a032bb0c\",\"email\":\"mayur.dhingra@salesforce.com\",\"active\":true,\"name\":\"Mayur Dhingra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000007U10zIAC\",\"slackUserId\":\"U01R7V56AKZ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:21.057Z\",\"modifiedAt\":\"2023-04-20T14:26:21.057Z\"},\"incident\":{\"id\":\"72735ea8-6577-4410-9e30-0a1b681fefdb\",\"slackChannel\":{\"id\":\"C08H93B072R\",\"name\":\"icc-72928168\"},\"subject\":\"Cipher Aggregator flink job stuck is continuous restarts\",\"description\":\"Cipher Aggregator Job's 1 out of 3 instances (cipher-core-agg1) has been continuously restarting. To mitigate this, we may have to redeploy the job manually, via running a series (precisely 2) of Spinnaker pipelines sequentially\",\"detectedTime\":\"2025-03-12T03:12:34.732Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1IGM1AH79K1TA\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-12T03:12:34.732Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/ghx-ajjz-ppo\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-240-705-8781, pin: 501656354; \\nFind numbers in more regions on https:\/\/tel.meet\/ghx-ajjz-ppo?pin=6137695543737, pin: 6137695543737\\n\"},\"roles\":[{\"createdAt\":\"2025-03-12T03:12:34.732Z\",\"modifiedAt\":\"2025-03-12T03:12:34.732Z\",\"createdBy\":{\"id\":\"18daa92e-c3c7-4122-a5b6-9347a032bb0c\",\"email\":\"mayur.dhingra@salesforce.com\",\"active\":true,\"name\":\"Mayur Dhingra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000007U10zIAC\",\"slackUserId\":\"U01R7V56AKZ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:21.057Z\",\"modifiedAt\":\"2023-04-20T14:26:21.057Z\"},\"modifiedBy\":{\"id\":\"18daa92e-c3c7-4122-a5b6-9347a032bb0c\",\"email\":\"mayur.dhingra@salesforce.com\",\"active\":true,\"name\":\"Mayur Dhingra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000007U10zIAC\",\"slackUserId\":\"U01R7V56AKZ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:21.057Z\",\"modifiedAt\":\"2023-04-20T14:26:21.057Z\"},\"id\":\"bc045008-15fb-4d39-8225-21d8fe8dc804\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"18daa92e-c3c7-4122-a5b6-9347a032bb0c\",\"email\":\"mayur.dhingra@salesforce.com\",\"active\":true,\"name\":\"Mayur Dhingra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000007U10zIAC\",\"slackUserId\":\"U01R7V56AKZ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:21.057Z\",\"modifiedAt\":\"2023-04-20T14:26:21.057Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-12T03:12:34.732Z\",\"scrumTeamId\":\"a00EE00000WcidcYAB\",\"team\":\"Moncloud Streaming\",\"caseNumber\":\"72928168\",\"caseRecordId\":\"500EE00001TlROcYAN\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/w8MpAZoFbrM1\",\"engagedAt\":\"2025-03-12T03:12:51.710Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-12T03:12:58.970Z\"},\"eventObj\":[{\"createdAt\":\"2025-03-16T19:53:33.343Z\",\"modifiedAt\":\"2025-03-16T19:53:33.343Z\",\"id\":\"d36b609f-6aa2-4bac-a60f-91b457cdc74b\",\"usdUuid\":\"047d64ee-9a9b-452d-bd88-1360ab32cb74\",\"name\":\"moncloud-streaming\",\"incidentId\":\"72735ea8-6577-4410-9e30-0a1b681fefdb\",\"type\":\"service\",\"category\":\"Origin\",\"gusTeamId\":\"a00EE00000WcidcYAB\",\"gusProductTag\":\"Moncloud Streaming->Moncloud Streaming\",\"valid\":false,\"sfid\":null}],\"requestId\":\"35017d9e-cf11-5c4d-701b-ca35665bad49\",\"client\":\"icc-slack-app\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T19:53:33.577113+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742154813577, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "[Metrics.iccMetricRequestExecute] - icc-usd-resource-created - undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T19:53:33.577114+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742154813577, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T19:53:33.577115+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742155200216, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "RuleEngineEventHandler.handleEvent (src\/kafka\/consumer\/rule-engine\/ruleEngineEventHandler.ts:30:18)", "msg": "Impossible to route icc-reminder-triggered schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-16T20:00:00.217091+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742171893914, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "RuleEngineEventHandler.handleEvent (src\/kafka\/consumer\/rule-engine\/ruleEngineEventHandler.ts:30:18)", "msg": "Impossible to route icc-gus-response schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T00:38:13.914609+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742171893914, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:74:14)", "msg": "ICC consumer received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T00:38:13.914802+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742171893914, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T00:38:13.914911+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742171893914, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-17T00:38:13.514Z\",\"user\":{\"id\":\"04bc90bb-223a-4af7-8f24-095137150138\",\"gusUserId\":\"005EE0000040HMjYAM\",\"slackUserId\":\"U0329QR7H0W\",\"name\":\"Jagruthi Akkaldevi\",\"email\":\"jakkaldevi@salesforce.com\"},\"incident\":{\"id\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"slackChannel\":{\"id\":\"C08J0HPF5H9\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Ty0FFYAZ\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-17T00:38:13.514Z\",\"recordId\":\"500EE00001Ty0FFYAZ\",\"incidentId\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"caseNumber\":\"73095026\"},\"changes\":{}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T00:38:13.914912+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742171893914, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T00:38:13.914936+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742171893914, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T00:38:13.914979+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742171893915, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T00:38:13.915184+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742172021428, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-17T00:40:20.366Z\",\"user\":{\"id\":\"04bc90bb-223a-4af7-8f24-095137150138\",\"email\":\"jakkaldevi@salesforce.com\",\"active\":true,\"name\":\"Jagruthi Akkaldevi\",\"firstName\":\"Jagruthi\",\"lastName\":\"Akkaldevi\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000040HMjYAM\",\"slackUserId\":\"U0329QR7H0W\",\"createdBy\":\"jakkaldevi@salesforce.com\",\"modifiedBy\":\"jakkaldevi@salesforce.com\",\"createdAt\":\"2022-06-29T02:42:05.592Z\",\"modifiedAt\":\"2022-06-29T02:42:05.592Z\"},\"incident\":{\"id\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"slackChannel\":{\"id\":\"C08J0HPF5H9\",\"name\":\"icc-73095026\"},\"subject\":\"Customers seeing latency on OMNI chat - single pod\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Priyanka Sharma in #sr for NA208\",\"detectedTime\":\"2025-03-17T00:25:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T00:26:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/hbh-zkju-hsu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-207-613-8053, pin: 347526838; 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742172021428, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T00:40:21.428336+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742172021428, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:96:12)", "msg": "[handleEvent] received with eventType: icc-internal-comms-request" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T00:40:21.428622+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742172021428, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:104:16)", "msg": "Impossible to route icc-internal-comms-request schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T00:40:21.428727+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742172034733, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 13054fa1-b6e2-45d6-8afe-0c7523384b29 configurationItemIds - [\"a7JB0000000GuPwMAK\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T00:40:34.733610+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742172034734, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T00:40:34.734349+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742172034736, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JB0000000GuPwMAK\",\"name\":\"NA208\",\"isActive\":true,\"path\":\"Salesforce.SFDC_Core.IA4.IA4-SP5.NA208\",\"status\":\"Primary\",\"rootNode\":false,\"parentConfigurationItem\":\"a7JB0000000Lai3MAC\",\"configurationItemTypeId\":\"a7IB00000008QvFMAU\",\"configurationItemType\":{\"sfid\":\"a7IB00000008QvFMAU\",\"name\":\"Instance\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T00:40:34.737024+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742172034736, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 13054fa1-b6e2-45d6-8afe-0c7523384b29 configurationItemsInfo - [{\"sfid\":\"a7JB0000000GuPwMAK\",\"name\":\"NA208\",\"isActive\":true,\"path\":\"Salesforce.SFDC_Core.IA4.IA4-SP5.NA208\",\"status\":\"Primary\",\"rootNode\":false,\"parentConfigurationItem\":\"a7JB0000000Lai3MAC\",\"configurationItemTypeId\":\"a7IB00000008QvFMAU\",\"configurationItemType\":{\"sfid\":\"a7IB00000008QvFMAU\",\"name\":\"Instance\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T00:40:34.737025+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742172034737, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-17T00:26:23.385Z\",\"modifiedAt\":\"2025-03-17T00:26:24.606Z\",\"id\":\"6d271dd4-cbda-4f56-b235-fd8a194e283d\",\"configurationItemId\":\"a7JB0000000GuPwMAK\",\"createLock\":true,\"sfid\":\"aCqEE000000C0yj0AC\",\"incidentId\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"lock\":{\"createdAt\":\"2025-03-17T00:26:23.417Z\",\"modifiedAt\":\"2025-03-17T00:26:26.543Z\",\"id\":\"c07a39b7-f7df-430d-8169-dd86070a6745\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: 13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"externalId\":\"a8LEE00001Bc3R92AJ\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T00:40:34.737188+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742172034737, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"6d271dd4-cbda-4f56-b235-fd8a194e283d\",\"incidentId\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"createLock\":true,\"sfid\":\"aCqEE000000C0yj0AC\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-17T00:26:23.417Z\",\"modifiedAt\":\"2025-03-17T00:26:26.543Z\",\"id\":\"c07a39b7-f7df-430d-8169-dd86070a6745\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: 13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"externalId\":\"a8LEE00001Bc3R92AJ\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T00:40:34.737380+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742172034737, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JB0000000GuPwMAK..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T00:40:34.737489+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742172034737, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JB0000000GuPwMAK\",\"name\":\"NA208\",\"isActive\":true,\"path\":\"Salesforce.SFDC_Core.IA4.IA4-SP5.NA208\",\"status\":\"Primary\",\"rootNode\":false,\"parentConfigurationItem\":\"a7JB0000000Lai3MAC\",\"configurationItemTypeId\":\"a7IB00000008QvFMAU\",\"configurationItemType\":{\"sfid\":\"a7IB00000008QvFMAU\",\"name\":\"Instance\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T00:40:34.737680+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742172034737, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JB0000000GuPwMAK\",\"name\":\"NA208\",\"type\":\"Instance\",\"path\":\"Salesforce.SFDC_Core.IA4.IA4-SP5.NA208\",\"parentId\":\"a7JB0000000Lai3MAC\",\"status\":\"Primary\"}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T00:40:34.737824+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742172034738, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JB0000000GuPwMAK: \"9\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T00:40:34.738508+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742172034738, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"6d271dd4-cbda-4f56-b235-fd8a194e283d\",\"incidentId\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"createLock\":true,\"sfid\":\"aCqEE000000C0yj0AC\",\"configurationItem\":{\"id\":\"a7JB0000000GuPwMAK\",\"name\":\"NA208\",\"type\":\"Instance\",\"path\":\"Salesforce.SFDC_Core.IA4.IA4-SP5.NA208\",\"parentId\":\"a7JB0000000Lai3MAC\",\"status\":\"Primary\",\"childrenCount\":9},\"lock\":{\"createdAt\":\"2025-03-17T00:26:23.417Z\",\"modifiedAt\":\"2025-03-17T00:26:26.543Z\",\"id\":\"c07a39b7-f7df-430d-8169-dd86070a6745\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: 13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"externalId\":\"a8LEE00001Bc3R92AJ\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T00:40:34.738734+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742172034738, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for 6d271dd4-cbda-4f56-b235-fd8a194e283d: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T00:40:34.739096+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742172034741, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T00:40:34.741624+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742172034741, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId 13054fa1-b6e2-45d6-8afe-0c7523384b29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T00:40:34.741829+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742172034744, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId 13054fa1-b6e2-45d6-8afe-0c7523384b29 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T00:40:34.744506+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742172034744, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId 13054fa1-b6e2-45d6-8afe-0c7523384b29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T00:40:34.744680+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742172034746, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:14:12)", "msg": "getWorkItem incidentId 13054fa1-b6e2-45d6-8afe-0c7523384b29 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T00:40:34.746466+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742179171423, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Connected to Redis" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T02:39:31.423272+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742179171424, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Redis client ready" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T02:39:31.424056+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742179260622, "pid": 32, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14719389696,\"uptime\":1998746.03,\"totalMem\":16484143104,\"loadavg\":[0.02,0.06,0.07],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13770570,\"nice\":2980,\"sys\":1996090,\"idle\":1979478040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":15349590,\"nice\":3090,\"sys\":2097130,\"idle\":1977854250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":15215070,\"nice\":2650,\"sys\":2022120,\"idle\":1978255470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":15466420,\"nice\":3590,\"sys\":2086140,\"idle\":1977675670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":16820010,\"nice\":6350,\"sys\":2081140,\"idle\":1976520500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":15842960,\"nice\":4240,\"sys\":2055630,\"idle\":1977357370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":15981230,\"nice\":4550,\"sys\":2075040,\"idle\":1976926440,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":15341940,\"nice\":4680,\"sys\":2062850,\"idle\":1977725430,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":5989,\"sum\":59591}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T02:41:00.622996+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742179260623, "pid": 32, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T02:41:00.623057+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742179380622, "pid": 32, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14714978304,\"uptime\":1998866.03,\"totalMem\":16484143104,\"loadavg\":[0,0.04,0.06],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13771470,\"nice\":2980,\"sys\":1996160,\"idle\":1979597030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":15349990,\"nice\":3090,\"sys\":2097240,\"idle\":1977973380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":15215680,\"nice\":2650,\"sys\":2022200,\"idle\":1978374430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":15467030,\"nice\":3590,\"sys\":2086280,\"idle\":1977794380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":16820850,\"nice\":6350,\"sys\":2081260,\"idle\":1976639110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":15843510,\"nice\":4240,\"sys\":2055750,\"idle\":1977476230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":15982910,\"nice\":4550,\"sys\":2075170,\"idle\":1977045030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":15342230,\"nice\":4680,\"sys\":2062910,\"idle\":1977844800,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5997,\"sum\":59593}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T02:43:00.622985+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742179380623, "pid": 32, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T02:43:00.623055+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742179401362, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 13054fa1-b6e2-45d6-8afe-0c7523384b29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T02:43:21.362138+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742179401362, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 13054fa1-b6e2-45d6-8afe-0c7523384b29 configurationItemIds - [\"a7JB0000000GuPwMAK\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T02:43:21.362142+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742179401362, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T02:43:21.362839+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742179401364, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JB0000000GuPwMAK\",\"name\":\"NA208\",\"isActive\":true,\"path\":\"Salesforce.SFDC_Core.IA4.IA4-SP5.NA208\",\"status\":\"Primary\",\"rootNode\":false,\"parentConfigurationItem\":\"a7JB0000000Lai3MAC\",\"configurationItemTypeId\":\"a7IB00000008QvFMAU\",\"configurationItemType\":{\"sfid\":\"a7IB00000008QvFMAU\",\"name\":\"Instance\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T02:43:21.364725+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742179401364, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 13054fa1-b6e2-45d6-8afe-0c7523384b29 configurationItemsInfo - [{\"sfid\":\"a7JB0000000GuPwMAK\",\"name\":\"NA208\",\"isActive\":true,\"path\":\"Salesforce.SFDC_Core.IA4.IA4-SP5.NA208\",\"status\":\"Primary\",\"rootNode\":false,\"parentConfigurationItem\":\"a7JB0000000Lai3MAC\",\"configurationItemTypeId\":\"a7IB00000008QvFMAU\",\"configurationItemType\":{\"sfid\":\"a7IB00000008QvFMAU\",\"name\":\"Instance\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T02:43:21.364727+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742179401364, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-17T00:26:23.385Z\",\"modifiedAt\":\"2025-03-17T00:26:24.606Z\",\"id\":\"6d271dd4-cbda-4f56-b235-fd8a194e283d\",\"configurationItemId\":\"a7JB0000000GuPwMAK\",\"createLock\":true,\"sfid\":\"aCqEE000000C0yj0AC\",\"incidentId\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"lock\":{\"createdAt\":\"2025-03-17T00:26:23.417Z\",\"modifiedAt\":\"2025-03-17T00:26:26.543Z\",\"id\":\"c07a39b7-f7df-430d-8169-dd86070a6745\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: 13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"externalId\":\"a8LEE00001Bc3R92AJ\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T02:43:21.364956+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742179401364, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"6d271dd4-cbda-4f56-b235-fd8a194e283d\",\"incidentId\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"createLock\":true,\"sfid\":\"aCqEE000000C0yj0AC\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-17T00:26:23.417Z\",\"modifiedAt\":\"2025-03-17T00:26:26.543Z\",\"id\":\"c07a39b7-f7df-430d-8169-dd86070a6745\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: 13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"externalId\":\"a8LEE00001Bc3R92AJ\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T02:43:21.365520+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742184000176, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-17T04:00:00.166Z\",\"incident\":{\"id\":\"8fcf7772-e019-4725-a77e-724a972a256e\"},\"eventObj\":{\"incidentId\":\"8fcf7772-e019-4725-a77e-724a972a256e\",\"reminderId\":\"631782ef-7283-40a9-96fd-9ec9a0b3d406\",\"message\":\"Close the case\",\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"reminderData\":{\"id\":\"631782ef-7283-40a9-96fd-9ec9a0b3d406\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Close the case\",\"audience\":[],\"incidentId\":\"8fcf7772-e019-4725-a77e-724a972a256e\",\"offsetUnit\":\"h\",\"recurrence\":50,\"triggersAt\":\"2025-03-17T11:47:13.042Z\",\"isRecurring\":true,\"occurrences\":[{\"oid\":\"c992b331-5a4e-48ef-9fa0-7738d049ffd6\",\"completed\":false,\"triggeredAt\":\"2025-03-15T07:47:13.211Z\"},{\"oid\":\"b818523c-42ea-4778-8233-37721407f6b6\",\"completed\":false,\"triggeredAt\":\"2025-03-15T08:00:00.125Z\"},{\"oid\":\"c1198cd7-102c-42b6-9bbe-a5107aeeddbf\",\"completed\":false,\"triggeredAt\":\"2025-03-15T12:00:00.168Z\"},{\"oid\":\"60d269c9-da7a-4dcd-8e55-0a3b116fbda1\",\"completed\":false,\"triggeredAt\":\"2025-03-15T16:00:00.128Z\"},{\"oid\":\"69b49a23-5312-4f25-9681-ade43e73c433\",\"completed\":false,\"triggeredAt\":\"2025-03-15T20:00:00.160Z\"},{\"oid\":\"8380230a-2f13-4452-92d7-c0ec882f9aa1\",\"completed\":false,\"triggeredAt\":\"2025-03-16T00:00:00.102Z\"},{\"oid\":\"3a9cb0eb-4d7d-497c-9407-3de2a9ed30c5\",\"completed\":false,\"triggeredAt\":\"2025-03-16T04:00:00.993Z\"},{\"oid\":\"3d1f57d6-1971-4e6e-9c6d-50bec5fdf38f\",\"completed\":false,\"triggeredAt\":\"2025-03-16T08:00:00.192Z\"},{\"oid\":\"f1ba6de0-7f3d-4d5e-83f7-48c0e2c97aa9\",\"completed\":false,\"triggeredAt\":\"2025-03-16T12:00:00.311Z\"},{\"oid\":\"29c72c65-c5cb-4f1e-befc-374a5eaf2670\",\"completed\":false,\"triggeredAt\":\"2025-03-16T16:00:00.128Z\"},{\"oid\":\"ffb9708e-1f9a-422f-8798-8cb52bdddb3c\",\"completed\":false,\"triggeredAt\":\"2025-03-16T20:00:00.189Z\"},{\"oid\":\"d2fe9fa0-2b0f-4d4f-a1c2-ae4b8d605447\",\"completed\":false,\"triggeredAt\":\"2025-03-17T00:00:00.146Z\"},{\"oid\":\"c0d3bf76-7a8c-41c5-a568-ed0abad4e4dd\",\"triggeredAt\":\"2025-03-17T04:00:00.145Z\",\"completed\":false}],\"offsetValue\":1,\"frequencyUnit\":\"h\",\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"frequencyValue\":4,\"currentOccurrence\":13,\"currentOccurrenceId\":\"c0d3bf76-7a8c-41c5-a568-ed0abad4e4dd\",\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08J5R8VCGH\",\"nextDueAt\":\"2025-03-17T11:47:13.042Z\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T04:00:00.176827+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742184000176, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T04:00:00.176868+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742184000176, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T04:00:00.176914+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742184000176, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: 8fcf7772-e019-4725-a77e-724a972a256e" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T04:00:00.177042+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742184000177, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:96:12)", "msg": "[handleEvent] received with eventType: icc-reminder-triggered" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T04:00:00.177155+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742184000177, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:104:16)", "msg": "Impossible to route icc-reminder-triggered schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T04:00:00.177287+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742184000189, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-reminder-triggered\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T04:00:00.189619+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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\\\\nFind numbers in more regions on https:\/\/tel.meet\/hbh-zkju-hsu?pin=7765220428500, pin: 7765220428500\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-17T00:26:10.551Z\\\",\\\"modifiedAt\\\":\\\"2025-03-17T00:26:10.551Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"id\\\":\\\"80955e31-ab05-4427-add9-3a093398312f\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"ad04ea4c-799b-4b6e-a952-344bb4b1e4a7\\\",\\\"email\\\":\\\"psharma2@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Priyanka Sharma\\\",\\\"firstName\\\":\\\"Priyanka\\\",\\\"lastName\\\":\\\"Sharma\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000001oiQHYAY\\\",\\\"slackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"createdBy\\\":\\\"icc@aloha.sso\\\",\\\"modifiedBy\\\":\\\"psharma2@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-03-03T06:58:10.326Z\\\",\\\"modifiedAt\\\":\\\"2022-03-03T06:59:00.333Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"\\\",\\\"rootCause\\\":\\\"\\\",\\\"createdAt\\\":\\\"2025-03-17T00:26:10.551Z\\\",\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"73095026\\\",\\\"caseRecordId\\\":\\\"500EE00001Ty0FFYAZ\\\",\\\"servicesImpacted\\\":[\\\"Core 1P\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/M8S4Ap02KbIu\\\",\\\"engagedAt\\\":\\\"2025-03-17T00:26:23.518Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-17T00:38:13.514Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":7,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"U0329QR7H0W\\\",\\\"sentBy\\\":\\\"Jagruthi Akkaldevi\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"5 hours\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Incident due to OMNI agent performance degradation specifically on one instance na208 is still ongoing. Service owners reported the issue through sr slack channel. The certificates on few hosts after instance refresh are not accurate and that is causing the latency.\\\",\\\"actions\\\":\\\"As the next resort of mitigation, lapp hosts are being restarted as there are memcache errors observed. \\\\nMeanwhile customer was asked to enable Enhanced Omni from messaging setting and they did. With enhanced Omni enabled, the chat is working as expected.\\\\nInvestigation and mitigation steps continue to happen however.\\\"},\\\"sentAt\\\":\\\"2025-03-17T05:14:27.661Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C05U9CBHX8D\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"sitereliability@salesforce.com\\\",\\\"gsm@salesforce.com\\\",\\\"techcustomerescalation@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"9cdcd391-54e4-4118-a421-054cdb4af8fc\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":7,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"U0329QR7H0W\\\",\\\"sentBy\\\":\\\"Jagruthi Akkaldevi\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"5 hours\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Incident due to OMNI agent performance degradation specifically on one instance na208 is still ongoing. Service owners reported the issue through sr slack channel. The certificates on few hosts after instance refresh are not accurate and that is causing the latency.\\\",\\\"actions\\\":\\\"As the next resort of mitigation, lapp hosts are being restarted as there are memcache errors observed. \\\\nMeanwhile customer was asked to enable Enhanced Omni from messaging setting and they did. 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Service owners reported the issue through sr slack channel. The certificates on few hosts after instance refresh are not accurate and that is causing the latency.\\\\nThe mitigation steps taken are not fully effective and investigation is resumed for alternative solutions\\\",\\\"actions\\\":\\\"The IDB changes could fix the certificate error but not recover the instance performance unfortunately. Investigation is resumed form there for further solution. Customer side logs are being analysed and also heap\/thread dumps are collected for further investigation. No ETA and no path to green as of now.\\\"},\\\"sentAt\\\":\\\"2025-03-17T04:39:02.111Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":5,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"U0329QR7H0W\\\",\\\"sentBy\\\":\\\"Jagruthi Akkaldevi\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"3 hours\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Incident due to OMNI agent performance degradation specifically on one instance na208 is ongoing. Service owners reported the issue through sr slack channel. The certificates on few hosts after instance refresh are not accurate and that is causing the latency.\\\",\\\"actions\\\":\\\"https:\/\/gus.lightning.force.com\/lightning\/r\/Case\/500EE00001Ty4M8YAJ\/view \\\\nIDB changes are made with EVP approval as part of mitigation. Solution is being monitored now.\\\"},\\\"sentAt\\\":\\\"2025-03-17T03:54:10.722Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"U0329QR7H0W\\\",\\\"sentBy\\\":\\\"Jagruthi Akkaldevi\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"3 hours\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Incident due to OMNI agent performance degradation specifically on one instance na208 is ongoing. Service owners reported the issue through sr slack channel. The certificates on few hosts after instance refresh are not accu", "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T05:14:28.294100+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "rate and that is causing the latency.\\\",\\\"actions\\\":\\\"The action plan now is to redirect the customers to the old instance with appropriate certs through instance refresh or correct the certificates on the new hosts. The discussions around this are still happening considering the pros and cons.\\\"},\\\"sentAt\\\":\\\"2025-03-17T03:06:01.346Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"U0329QR7H0W\\\",\\\"sentBy\\\":\\\"Jagruthi Akkaldevi\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"112 minutes\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Incident due to OMNI agent performance degradation specifically on one instance na208 is ongoing. Service owners reported the issue through sr slack channel.\\\",\\\"actions\\\":\\\"Certificate error on certain instances causing the issue. The mitigation needs IDB changes to fall back to old instances with right certificates. EBF discussions are going on for the IDB changes\\\"},\\\"sentAt\\\":\\\"2025-03-17T02:17:40.848Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"U0329QR7H0W\\\",\\\"sentBy\\\":\\\"Jagruthi Akkaldevi\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"60 minutes\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Incident due to OMNI agent performance degradation specifically on one instance na208 is ongoing. Service owners reported the issue through sr slack channel.\\\",\\\"actions\\\":\\\"Omni team is investigating the causes for latency.\\\\nHeap dumps are being collected for the hosts to analyse.\\\\nRyan who actually owns the service is paged to investigate further\\\"},\\\"sentAt\\\":\\\"2025-03-17T01:25:49.250Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"U0329QR7H0W\\\",\\\"sentBy\\\":\\\"Jagruthi Akkaldevi\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"14 minutes\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"SR received comms in #SR channel about OMNI agent performance degradation specifically on one instance na208.\\\",\\\"actions\\\":\\\"Investigating the issue and impact radius is under discussion\\\"},\\\"sentAt\\\":\\\"2025-03-17T00:40:19.849Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"lvd4k-9rczn-q1fxmo-l6e4rg-1742188466640\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T05:14:28.294100+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742188468294, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T05:14:28.294101+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742188468294, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T05:14:28.294129+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742188468294, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T05:14:28.294211+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742191083478, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T05:58:03.478876+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742191083480, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JB0000000GuPwMAK\",\"name\":\"NA208\",\"isActive\":true,\"path\":\"Salesforce.SFDC_Core.IA4.IA4-SP5.NA208\",\"status\":\"Primary\",\"rootNode\":false,\"parentConfigurationItem\":\"a7JB0000000Lai3MAC\",\"configurationItemTypeId\":\"a7IB00000008QvFMAU\",\"configurationItemType\":{\"sfid\":\"a7IB00000008QvFMAU\",\"name\":\"Instance\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T05:58:03.480607+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742191083480, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 13054fa1-b6e2-45d6-8afe-0c7523384b29 configurationItemsInfo - [{\"sfid\":\"a7JB0000000GuPwMAK\",\"name\":\"NA208\",\"isActive\":true,\"path\":\"Salesforce.SFDC_Core.IA4.IA4-SP5.NA208\",\"status\":\"Primary\",\"rootNode\":false,\"parentConfigurationItem\":\"a7JB0000000Lai3MAC\",\"configurationItemTypeId\":\"a7IB00000008QvFMAU\",\"configurationItemType\":{\"sfid\":\"a7IB00000008QvFMAU\",\"name\":\"Instance\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T05:58:03.480630+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742191083480, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-17T00:26:23.385Z\",\"modifiedAt\":\"2025-03-17T00:26:24.606Z\",\"id\":\"6d271dd4-cbda-4f56-b235-fd8a194e283d\",\"configurationItemId\":\"a7JB0000000GuPwMAK\",\"createLock\":true,\"sfid\":\"aCqEE000000C0yj0AC\",\"incidentId\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"lock\":{\"createdAt\":\"2025-03-17T00:26:23.417Z\",\"modifiedAt\":\"2025-03-17T00:26:26.543Z\",\"id\":\"c07a39b7-f7df-430d-8169-dd86070a6745\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: 13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"externalId\":\"a8LEE00001Bc3R92AJ\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T05:58:03.480828+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742191083480, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"6d271dd4-cbda-4f56-b235-fd8a194e283d\",\"incidentId\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"createLock\":true,\"sfid\":\"aCqEE000000C0yj0AC\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-17T00:26:23.417Z\",\"modifiedAt\":\"2025-03-17T00:26:26.543Z\",\"id\":\"c07a39b7-f7df-430d-8169-dd86070a6745\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: 13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"externalId\":\"a8LEE00001Bc3R92AJ\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T05:58:03.481061+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742191083481, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JB0000000GuPwMAK..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T05:58:03.481218+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742191083481, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JB0000000GuPwMAK\",\"name\":\"NA208\",\"isActive\":true,\"path\":\"Salesforce.SFDC_Core.IA4.IA4-SP5.NA208\",\"status\":\"Primary\",\"rootNode\":false,\"parentConfigurationItem\":\"a7JB0000000Lai3MAC\",\"configurationItemTypeId\":\"a7IB00000008QvFMAU\",\"configurationItemType\":{\"sfid\":\"a7IB00000008QvFMAU\",\"name\":\"Instance\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T05:58:03.481458+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742191083481, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JB0000000GuPwMAK\",\"name\":\"NA208\",\"type\":\"Instance\",\"path\":\"Salesforce.SFDC_Core.IA4.IA4-SP5.NA208\",\"parentId\":\"a7JB0000000Lai3MAC\",\"status\":\"Primary\"}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T05:58:03.481631+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742191083482, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JB0000000GuPwMAK: \"9\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T05:58:03.482520+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742191083482, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"6d271dd4-cbda-4f56-b235-fd8a194e283d\",\"incidentId\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"createLock\":true,\"sfid\":\"aCqEE000000C0yj0AC\",\"configurationItem\":{\"id\":\"a7JB0000000GuPwMAK\",\"name\":\"NA208\",\"type\":\"Instance\",\"path\":\"Salesforce.SFDC_Core.IA4.IA4-SP5.NA208\",\"parentId\":\"a7JB0000000Lai3MAC\",\"status\":\"Primary\",\"childrenCount\":9},\"lock\":{\"createdAt\":\"2025-03-17T00:26:23.417Z\",\"modifiedAt\":\"2025-03-17T00:26:26.543Z\",\"id\":\"c07a39b7-f7df-430d-8169-dd86070a6745\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: 13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"externalId\":\"a8LEE00001Bc3R92AJ\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T05:58:03.482693+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742191083482, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for 6d271dd4-cbda-4f56-b235-fd8a194e283d: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T05:58:03.483086+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742191083484, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T05:58:03.484605+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742191083484, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId 13054fa1-b6e2-45d6-8afe-0c7523384b29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T05:58:03.484807+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742191083486, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId 13054fa1-b6e2-45d6-8afe-0c7523384b29 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T05:58:03.486890+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742191083486, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId 13054fa1-b6e2-45d6-8afe-0c7523384b29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T05:58:03.487022+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742191083487, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:14:12)", "msg": "getWorkItem incidentId 13054fa1-b6e2-45d6-8afe-0c7523384b29 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T05:58:03.488101+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237007, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.007467+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237007, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:96:12)", "msg": "[handleEvent] received with eventType: icc-ctc-lock-update-response" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.007575+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237007, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:104:16)", "msg": "Impossible to route icc-ctc-lock-update-response schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.007700+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742195237007, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:109:12)", "msg": "[handleEvent] received with eventType: icc-ctc-lock-update-response finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.007832+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237007, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:74:14)", "msg": "ICC consumer received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.008364+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742195237008, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-ctc-lock-release-request' for consumer group='icc-rest'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.008530+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237008, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-17T07:07:16.994Z\",\"user\":{\"id\":\"7891c9ec-d110-4bca-9aa1-5dc1d6ede2c8\",\"email\":\"tuannguyen@salesforce.com\",\"active\":true,\"name\":\"Tuan Nguyen\",\"firstName\":\"Tuan\",\"lastName\":\"Nguyen\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003SYxZIAW\",\"slackUserId\":\"WAS176048\",\"createdBy\":\"tuannguyen@salesforce.com\",\"modifiedBy\":\"tuannguyen@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:16.534Z\",\"modifiedAt\":\"2022-07-15T09:24:16.534Z\"},\"incident\":{\"id\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"slackChannel\":{\"id\":\"C08HYDW3893\",\"name\":\"icc-73102086\"},\"subject\":\"(Warden AIOps) Search Indexing Delay for Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1\",\"description\":\"Sherlock detected Search Indexing Delay for  Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1 \\nDetection Time: 2025-03-17 06:13:20.000 \\nReason: 50% Orgs Delayed for 24h \\n\\n\\nCase created using .case by @Anna Marie Kaibigan in #cp-sre-alerts for swe96s\",\"detectedTime\":\"2025-03-17T06:13:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q0YAZRT246FLY2\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-17T04:14:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/chy-nhbk-ufg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-385-404-0825, pin: 112204856; \\nFind numbers in more regions on https:\/\/tel.meet\/chy-nhbk-ufg?pin=5057668449474, pin: 5057668449474\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73102086\",\"caseRecordId\":\"500EE00001TybJdYAJ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/ZHQDAc9AH2Vv\",\"engagedAt\":\"2025-03-17T06:29:55.775Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T06:43:42.913Z\"},\"eventObj\":[{\"createdAt\":\"2025-03-17T06:29:55.674Z\",\"modifiedAt\":\"2025-03-17T06:29:58.331Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"6468ef25-d0e7-4f36-af75-653590f9028a\",\"status\":\"pending_response\",\"incidentToCi\":{\"createdAt\":\"2025-03-17T06:29:55.636Z\",\"modifiedAt\":\"2025-03-17T07:07:16.609Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"7055addb-45b2-4ea7-9b87-87371b687582\",\"configurationItemId\":\"a7JEE00000J7QcN2AV\",\"createLock\":false,\"sfid\":\"aCqEE000000C10L0AS\",\"incidentId\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\"},\"description\":\"Lock to be created for Incident: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"externalId\":\"a8LEE00001BcYpw2AF\"}],\"requestId\":\"c7ad6089-78db-3090-1501-bb63e076fcaa\",\"client\":\"icc-slack-app\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.008581+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237008, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-release-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.008582+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237008, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-release-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.008601+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742195237008, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.008653+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237008, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.008772+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237008, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:96:12)", "msg": "[handleEvent] received with eventType: icc-ctc-lock-release-request" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.008876+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237008, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:104:16)", "msg": "Impossible to route icc-ctc-lock-release-request schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.008974+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742195237008, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:109:12)", "msg": "[handleEvent] received with eventType: icc-ctc-lock-release-request finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.009082+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237009, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:74:14)", "msg": "ICC consumer received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.009221+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742195237009, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='icc-rest'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.009350+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237009, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-17T07:07:16.733Z\",\"user\":{\"id\":\"7891c9ec-d110-4bca-9aa1-5dc1d6ede2c8\",\"gusUserId\":\"005B0000003SYxZIAW\",\"slackUserId\":\"WAS176048\",\"name\":\"Tuan Nguyen\",\"email\":\"tuannguyen@salesforce.com\"},\"incident\":{\"id\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"slackChannel\":{\"id\":\"C08HYDW3893\",\"name\":\"icc-73102086\"},\"subject\":\"(Warden AIOps) Search Indexing Delay for Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1\",\"description\":\"Sherlock detected Search Indexing Delay for  Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1 \\nDetection Time: 2025-03-17 06:13:20.000 \\nReason: 50% Orgs Delayed for 24h \\n\\n\\nCase created using .case by @Anna Marie Kaibigan in #cp-sre-alerts for swe96s\",\"detectedTime\":\"2025-03-17T06:13:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q0YAZRT246FLY2\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T04:14:00.000Z\",\"impactEndTime\":\"2025-03-17T07:03:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/chy-nhbk-ufg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-385-404-0825, pin: 112204856; \\nFind numbers in more regions on https:\/\/tel.meet\/chy-nhbk-ufg?pin=5057668449474, pin: 5057668449474\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Other\",\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73102086\",\"caseRecordId\":\"500EE00001TybJdYAJ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/ZHQDAc9AH2Vv\",\"engagedAt\":\"2025-03-17T06:29:55.775Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T06:43:42.913Z\"},\"changes\":{\"status\":[\"InProgress\",\"Resolved\"],\"impact\":{\"0\":[\"CurrentlyUnderInvestigation\",\"PerformanceDegradation\"]},\"impactEndTime\":[\"\",\"2025-03-17T07:03:00.000Z\"],\"category\":[\"\",\"Application\"],\"rootCause\":[\"\",\"Other\"]},\"requestId\":\"c7ad6089-78db-3090-1501-bb63e076fcaa\",\"client\":\"icc-slack-app\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.009388+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237009, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.009391+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237009, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.009435+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237009, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.009583+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237009, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:96:12)", "msg": "[handleEvent] received with eventType: icc-incident-resolved" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.009690+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237009, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:104:16)", "msg": "Impossible to route icc-incident-resolved schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.009790+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742195237009, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:109:12)", "msg": "[handleEvent] received with eventType: icc-incident-resolved finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.009901+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237031, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Rule engine consumer received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.032126+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237034, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.034763+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237034, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:96:12)", "msg": "[handleEvent] received with eventType: icc-usd-resource-deleted" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.034871+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237034, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:104:16)", "msg": "Impossible to route icc-usd-resource-deleted schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.034976+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742195237034, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:109:12)", "msg": "[handleEvent] received with eventType: icc-usd-resource-deleted finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.035082+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237035, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:74:14)", "msg": "ICC consumer received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.035213+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237035, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-17T07:07:16.700Z\",\"user\":{\"id\":\"7891c9ec-d110-4bca-9aa1-5dc1d6ede2c8\",\"email\":\"tuannguyen@salesforce.com\",\"active\":true,\"name\":\"Tuan Nguyen\",\"firstName\":\"Tuan\",\"lastName\":\"Nguyen\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003SYxZIAW\",\"slackUserId\":\"WAS176048\",\"createdBy\":\"tuannguyen@salesforce.com\",\"modifiedBy\":\"tuannguyen@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:16.534Z\",\"modifiedAt\":\"2022-07-15T09:24:16.534Z\"},\"incident\":{\"id\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"slackChannel\":{\"id\":\"C08HYDW3893\",\"name\":\"icc-73102086\"},\"subject\":\"(Warden AIOps) Search Indexing Delay for Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1\",\"description\":\"Sherlock detected Search Indexing Delay for  Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1 \\nDetection Time: 2025-03-17 06:13:20.000 \\nReason: 50% Orgs Delayed for 24h \\n\\n\\nCase created using .case by @Anna Marie Kaibigan in #cp-sre-alerts for swe96s\",\"detectedTime\":\"2025-03-17T06:13:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q0YAZRT246FLY2\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-17T04:14:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/chy-nhbk-ufg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-385-404-0825, pin: 112204856; 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237035, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.035552+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742195237035, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.035586+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237035, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.035710+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237035, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:96:12)", "msg": "[handleEvent] received with eventType: icc-usd-resource-created" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.035813+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237035, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:104:16)", "msg": "Impossible to route icc-usd-resource-created schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.035915+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237314, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.314545+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237314, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:96:12)", "msg": "[handleEvent] received with eventType: icc-incident-to-cis-response" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.314664+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237315, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IncidentToCIEventProcessor.processEvent (src\/kafka\/processor\/iccRest\/incidentToCIEventProcessor.ts:18:12)", "msg": "Handle process event icc-incident-to-cis-response in IncidentToCiEventProcessor for payload : {\"createdAt\":\"2025-03-17T07:07:17.263Z\",\"incidentId\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"user\":{\"id\":\"7891c9ec-d110-4bca-9aa1-5dc1d6ede2c8\",\"email\":\"tuannguyen@salesforce.com\",\"active\":true,\"name\":\"Tuan Nguyen\",\"firstName\":\"Tuan\",\"lastName\":\"Nguyen\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003SYxZIAW\",\"slackUserId\":\"WAS176048\",\"createdBy\":\"tuannguyen@salesforce.com\",\"modifiedBy\":\"tuannguyen@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:16.534Z\",\"modifiedAt\":\"2022-07-15T09:24:16.534Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C10L0AS\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000J7QcN2AV\"}]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.315505+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237315, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "AsyncHandler.transformIncidentToCiPayloadIntoUpdateDate (src\/service\/async\/asyncHandler.ts:187:12)", "msg": "transformIncidentToCiPayloadIntoUpdateDate input [{\"response\":{\"id\":\"aCqEE000000C10L0AS\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000J7QcN2AV\"}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.315804+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237315, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "AsyncHandler.transformIncidentToCiPayloadIntoUpdateDate (src\/service\/async\/asyncHandler.ts:198:12)", "msg": "transformIncidentToCiPayloadIntoUpdateDate output [\"a7JEE00000J7QcN2AV\"] + [\"aCqEE000000C10L0AS\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.315940+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237315, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "AsyncHandler.handleIncidentToCiCreated (src\/service\/async\/asyncHandler.ts:126:12)", "msg": "handleIncidentToCiCreated update for DB for 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6 - [[\"a7JEE00000J7QcN2AV\"],[\"aCqEE000000C10L0AS\"]]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.316110+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237316, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IncidentService.updateIncidentToCIsSfId (src\/service\/incident\/incident.service.ts:1354:12)", "msg": "updateIncidentToCIsSfId id - 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6 - [\"a7JEE00000J7QcN2AV\"] - [\"aCqEE000000C10L0AS\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.316243+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237316, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IncidentService.asyncUpdateIncidentToCIsSfId (src\/service\/incident\/incident.service.ts:1341:14)", "msg": "updateIncidentToCIsSfId for 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6 - a7JEE00000J7QcN2AV - aCqEE000000C10L0AS" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.316376+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237316, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "updateIncidentToConfigurationItemSfId for id 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6, configurationItemId a7JEE00000J7QcN2AV, sfId aCqEE000000C10L0AS" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.316425+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237319, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "updateIncidentToConfigurationItemSfId for id 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6,\n      configurationItemId a7JEE00000J7QcN2AV, sfId aCqEE000000C10L0AS ->\n      {\"generatedMaps\":[],\"raw\":[],\"affected\":1}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.319488+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237319, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "AsyncHandler.handleIncidentToCiCreated (src\/service\/async\/asyncHandler.ts:129:12)", "msg": "handleIncidentToCiCreated updated for DB for 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.319680+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237322, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.322114+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237322, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6 configurationItemIds - [\"a7JEE00000J7QcN2AV\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.322134+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237322, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.322818+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237324, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000J7QcN2AV\",\"name\":\"swe96s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod16-eunorth1.core1.swe96s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE000005dCCv2AM\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.324797+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237324, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6 configurationItemsInfo - [{\"sfid\":\"a7JEE00000J7QcN2AV\",\"name\":\"swe96s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod16-eunorth1.core1.swe96s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE000005dCCv2AM\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.324800+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195237324, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-17T06:29:55.636Z\",\"modifiedAt\":\"2025-03-17T07:07:17.314Z\",\"id\":\"7055addb-45b2-4ea7-9b87-87371b687582\",\"configurationItemId\":\"a7JEE00000J7QcN2AV\",\"createLock\":false,\"sfid\":\"aCqEE000000C10L0AS\",\"incidentId\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"lock\":{\"createdAt\":\"2025-03-17T06:29:55.674Z\",\"modifiedAt\":\"2025-03-17T07:07:16.920Z\",\"id\":\"6468ef25-d0e7-4f36-af75-653590f9028a\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"externalId\":\"a8LEE00001BcYpw2AF\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.324987+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742195237325, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"7055addb-45b2-4ea7-9b87-87371b687582\",\"incidentId\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"createLock\":false,\"sfid\":\"aCqEE000000C10L0AS\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-17T06:29:55.674Z\",\"modifiedAt\":\"2025-03-17T07:07:16.920Z\",\"id\":\"6468ef25-d0e7-4f36-af75-653590f9028a\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"externalId\":\"a8LEE00001BcYpw2AF\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:07:17.325184+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742195590351, "pid": 32, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Connected to Redis" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:13:10.352066+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742195590352, "pid": 32, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Redis client ready" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:13:10.352854+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742195667599, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "req": { "id": 1107, "method": "GET", "url": "\/api\/v1\/incidents\/8fcf7772-e019-4725-a77e-724a972a256e\/comms\/latest", "query": { }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 24016 }, "res": { "statusCode": 204, "headers": "***" }, "responseTime": 11, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:14:27.599825+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195696629, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Rule engine consumer received kafka message with key: 8fcf7772-e019-4725-a77e-724a972a256e" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:14:56.629863+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195696629, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"locks\":[],\"incidentId\":\"8fcf7772-e019-4725-a77e-724a972a256e\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:14:56.629897+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742195696629, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T07:14:56.629916+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199168765, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "RuleService.setRules (src\/service\/rule\/rule.service.ts:204:16)", "msg": "[RULES] Matching action rules found for incident, executing actions: 8314687c-abb3-4165-bbbf-414b12112a6b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:48.765755+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742199168771, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "ScheduledActivityService.setReminders (src\/service\/scheduledActivity\/sa.service.ts:1239:16)", "msg": "Scheduled activities [Reminders] created successfully for incident 8314687c-abb3-4165-bbbf-414b12112a6b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:48.771944+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742199168773, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:109:12)", "msg": "[handleEvent] received with eventType: icc-incident-created-with-slack-channel finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:48.773296+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199168890, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Rule engine consumer received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:48.890898+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742199168891, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-bridge-generated' for consumer group='icc-rule-engine'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:48.891069+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742199172870, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:52.870102+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199172870, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "RuleEngineEventHandler.handleEvent (src\/kafka\/consumer\/rule-engine\/ruleEngineEventHandler.ts:22:14)", "msg": "Rule Engine Consumer: icc-gus-response event received" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:52.870310+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199172870, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "RuleEngineEventHandler.handleEvent (src\/kafka\/consumer\/rule-engine\/ruleEngineEventHandler.ts:30:18)", "msg": "Impossible to route icc-gus-response schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:52.870405+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199172870, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:74:14)", "msg": "ICC consumer received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:52.870546+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742199172870, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:52.870602+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199172870, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-17T08:12:52.819Z\",\"incident\":{\"id\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"slackChannel\":{\"id\":\"C08JMPZNEGY\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TyZ1rYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_created\",\"timestamp\":\"2025-03-17T08:12:52.819Z\",\"recordId\":\"500EE00001TyZ1rYAF\",\"incidentId\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"caseNumber\":\"73104263\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:52.870608+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199172870, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:52.870649+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199172870, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:52.870677+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742199172870, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:52.870731+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199172870, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: 8314687c-abb3-4165-bbbf-414b12112a6b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:52.870824+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199172871, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "GusExportEventProcessor.processEvent (src\/kafka\/processor\/iccRest\/gusExportEventProcessor.ts:63:12)", "msg": " Handle process event icc-gus-response in GusExportEventProcessor for payload : {\"createdAt\":\"2025-03-17T08:12:52.819Z\",\"incident\":{\"id\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"slackChannel\":{\"id\":\"C08JMPZNEGY\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TyZ1rYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_created\",\"timestamp\":\"2025-03-17T08:12:52.819Z\",\"recordId\":\"500EE00001TyZ1rYAF\",\"incidentId\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"caseNumber\":\"73104263\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:52.871724+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199172871, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "GusExportEventProcessor.processEvent (src\/kafka\/processor\/iccRest\/gusExportEventProcessor.ts:67:16)", "msg": "[handleEvent] icc-gus-response for incident id: 8314687c-abb3-4165-bbbf-414b12112a6b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:52.871848+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 40, "time": 1742199172900, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IncidentService.updateIncidentTransactional (src\/service\/incident\/incident.service.ts:348:14)", "msg": "Incident 8314687c-abb3-4165-bbbf-414b12112a6b is being force updated." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:52.901188+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1742199173086, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "GusUserService.getGusUserByEmail (src\/service\/user\/gusUser.service.ts:60:14)", "msg": "Unable to retrieve user gsm@salesforce.com from GUS" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:53.086879+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199178304, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:104:16)", "msg": "Impossible to route icc-incident-to-cis-request schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:58.304856+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742199178304, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:109:12)", "msg": "[handleEvent] received with eventType: icc-incident-to-cis-request finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:58.304941+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199178304, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:74:14)", "msg": "ICC consumer received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:58.305081+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199178305, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-17T08:12:58.294Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"},\"incident\":{\"id\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"slackChannel\":{\"id\":\"C08JMPZNEGY\",\"name\":\"icc-73104263\"},\"subject\":\"APT Degradation on USA662s, core2, aws-prod5-uswest2\",\"description\":\"Sherlock detected an APT Incident for Cell: usa662s, FI: AWS-PROD5-USWEST2. \\nAnomalies detected in the timeframe 2025-03-17 08:01:00.000 - 2025-03-17 08:03:00.000.\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa662s\",\"detectedTime\":\"2025-03-17T08:06:02.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q15U2Z6PMK3QFM\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T08:12:44.236Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/hfi-qyjv-nzz\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-224-324-4544, pin: 110097939; \\nFind numbers in more regions on https:\/\/tel.meet\/hfi-qyjv-nzz?pin=1325516168543, pin: 1325516168543\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73104263\",\"caseRecordId\":\"500EE00001TyZ1rYAF\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/m6mBA2aDHeqm\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T08:12:52.819Z\"},\"eventObj\":[{\"createdAt\":\"2025-03-17T08:12:58.225Z\",\"modifiedAt\":\"2025-03-17T08:12:58.225Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"e6b75ce2-ca2b-46f7-8b51-6441c7b9106d\",\"status\":\"pending_response\",\"incidentToCi\":{\"createdAt\":\"2025-03-17T08:12:58.191Z\",\"modifiedAt\":\"2025-03-17T08:12:58.191Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"d6d4dd28-3f22-4427-b9e9-134a823c8027\",\"configurationItemId\":\"a7JEE00000J7QbT2AV\",\"createLock\":true,\"sfid\":null,\"incidentId\":\"8314687c-abb3-4165-bbbf-414b12112a6b\"},\"description\":\"Lock to be created for Incident: 8314687c-abb3-4165-bbbf-414b12112a6b\",\"externalId\":null}],\"requestId\":\"3b67073b-e98f-b13f-2341-92102b9b6573\",\"client\":\"quantumks2s\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:58.305242+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199178305, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-create-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:58.305279+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199178305, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:96:12)", "msg": "[handleEvent] received with eventType: icc-ctc-lock-create-request" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:58.305501+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199178305, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:104:16)", "msg": "Impossible to route icc-ctc-lock-create-request schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:58.305576+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742199178305, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:109:12)", "msg": "[handleEvent] received with eventType: icc-ctc-lock-create-request finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:58.305653+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199178350, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Rule engine consumer received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:58.350368+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199178792, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 8314687c-abb3-4165-bbbf-414b12112a6b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:58.792727+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199178792, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 8314687c-abb3-4165-bbbf-414b12112a6b configurationItemIds - [\"a7JEE00000J7QbT2AV\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:58.792733+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199178793, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:58.793394+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199178794, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000J7QbT2AV\",\"name\":\"usa662s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod5-uswest2.core2.usa662s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000GHhov2AD\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:58.794993+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199178794, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 8314687c-abb3-4165-bbbf-414b12112a6b configurationItemsInfo - [{\"sfid\":\"a7JEE00000J7QbT2AV\",\"name\":\"usa662s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod5-uswest2.core2.usa662s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000GHhov2AD\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:58.794998+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199178795, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-17T08:12:58.191Z\",\"modifiedAt\":\"2025-03-17T08:12:58.786Z\",\"id\":\"d6d4dd28-3f22-4427-b9e9-134a823c8027\",\"configurationItemId\":\"a7JEE00000J7QbT2AV\",\"createLock\":true,\"sfid\":\"aCqEE000000C11x0AC\",\"incidentId\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"lock\":{\"createdAt\":\"2025-03-17T08:12:58.225Z\",\"modifiedAt\":\"2025-03-17T08:12:58.225Z\",\"id\":\"e6b75ce2-ca2b-46f7-8b51-6441c7b9106d\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: 8314687c-abb3-4165-bbbf-414b12112a6b\",\"externalId\":null}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:58.795184+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742199178795, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"d6d4dd28-3f22-4427-b9e9-134a823c8027\",\"incidentId\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"createLock\":true,\"sfid\":\"aCqEE000000C11x0AC\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-17T08:12:58.225Z\",\"modifiedAt\":\"2025-03-17T08:12:58.225Z\",\"id\":\"e6b75ce2-ca2b-46f7-8b51-6441c7b9106d\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: 8314687c-abb3-4165-bbbf-414b12112a6b\",\"externalId\":null}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:58.795388+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742199178795, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000J7QbT2AV..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:58.795523+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199178795, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000J7QbT2AV\",\"name\":\"usa662s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod5-uswest2.core2.usa662s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000GHhov2AD\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:58.795733+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199178795, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000J7QbT2AV\",\"name\":\"usa662s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod5-uswest2.core2.usa662s\",\"parentId\":\"a7JEE00000GHhov2AD\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:58.795878+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199178797, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000J7QbT2AV: \"13\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:58.798069+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742199178798, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"d6d4dd28-3f22-4427-b9e9-134a823c8027\",\"incidentId\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"createLock\":true,\"sfid\":\"aCqEE000000C11x0AC\",\"configurationItem\":{\"id\":\"a7JEE00000J7QbT2AV\",\"name\":\"usa662s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod5-uswest2.core2.usa662s\",\"parentId\":\"a7JEE00000GHhov2AD\",\"status\":null,\"childrenCount\":13},\"lock\":{\"createdAt\":\"2025-03-17T08:12:58.225Z\",\"modifiedAt\":\"2025-03-17T08:12:58.225Z\",\"id\":\"e6b75ce2-ca2b-46f7-8b51-6441c7b9106d\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: 8314687c-abb3-4165-bbbf-414b12112a6b\",\"externalId\":null}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:58.798263+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199178798, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for d6d4dd28-3f22-4427-b9e9-134a823c8027: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:58.798786+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199178798, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "AsyncHandler.handleIncidentToCiCreated (src\/service\/async\/asyncHandler.ts:137:12)", "msg": "handleIncidentToCiCreated new Payload for topic: {\"createdAt\":\"2025-03-17T08:12:58.735Z\",\"incidentId\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C11x0AC\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000J7QbT2AV\"}],\"cis\":[{\"id\":\"d6d4dd28-3f22-4427-b9e9-134a823c8027\",\"incidentId\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"createLock\":true,\"sfid\":\"aCqEE000000C11x0AC\",\"configurationItem\":{\"id\":\"a7JEE00000J7QbT2AV\",\"name\":\"usa662s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod5-uswest2.core2.usa662s\",\"parentId\":\"a7JEE00000GHhov2AD\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-17T08:12:58.225Z\",\"modifiedAt\":\"2025-03-17T08:12:58.225Z\",\"id\":\"e6b75ce2-ca2b-46f7-8b51-6441c7b9106d\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: 8314687c-abb3-4165-bbbf-414b12112a6b\",\"externalId\":null}}]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:58.798997+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199178798, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "[Metrics.iccMetricRequestExecute] - icc-incident-to-cis-export-success - undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:58.799001+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199178808, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-17T08:12:58.735Z\",\"incidentId\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C11x0AC\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000J7QbT2AV\"}],\"cis\":[{\"id\":\"d6d4dd28-3f22-4427-b9e9-134a823c8027\",\"incidentId\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"createLock\":true,\"sfid\":\"aCqEE000000C11x0AC\",\"configurationItem\":{\"id\":\"a7JEE00000J7QbT2AV\",\"name\":\"usa662s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod5-uswest2.core2.usa662s\",\"parentId\":\"a7JEE00000GHhov2AD\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-17T08:12:58.225Z\",\"modifiedAt\":\"2025-03-17T08:12:58.225Z\",\"id\":\"e6b75ce2-ca2b-46f7-8b51-6441c7b9106d\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: 8314687c-abb3-4165-bbbf-414b12112a6b\",\"externalId\":null}}]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:58.808870+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199178808, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:58.808878+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199178808, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:58.808918+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742199178808, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:58.808984+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199178808, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: 8314687c-abb3-4165-bbbf-414b12112a6b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:58.809081+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199178809, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:104:16)", "msg": "Impossible to route icc-incident-to-cis-export-success schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:12:58.809268+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199180490, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "RuleEngineEventHandler.handleEvent (src\/kafka\/consumer\/rule-engine\/ruleEngineEventHandler.ts:22:14)", "msg": "Rule Engine Consumer: icc-ctc-lock-response event received" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:13:00.490340+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199180490, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "RuleEngineEventHandler.handleEvent (src\/kafka\/consumer\/rule-engine\/ruleEngineEventHandler.ts:30:18)", "msg": "Impossible to route icc-ctc-lock-response schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:13:00.490445+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199180490, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:13:00.490679+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199180490, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:13:00.490701+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199180490, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: 8314687c-abb3-4165-bbbf-414b12112a6b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:13:00.490861+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199180491, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "CTCEventProcessor.processEvent (src\/kafka\/processor\/iccRest\/ctcEventProcessor.ts:18:12)", "msg": "Handle process event icc-ctc-lock-response in CTCEventProcessor for payload : {\"locks\":[{\"id\":\"e6b75ce2-ca2b-46f7-8b51-6441c7b9106d\",\"status\":\"active\",\"externalId\":\"a8LEE00001Bctft2AB\",\"incidentToCiId\":\"d6d4dd28-3f22-4427-b9e9-134a823c8027\"}],\"incidentId\":\"8314687c-abb3-4165-bbbf-414b12112a6b\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:13:00.491787+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199180492, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Repository.updateLocksStatus (src\/repository\/ctcLock\/ctcLock.repository.ts:28:12)", "msg": "Updating locks for incident 8314687c-abb3-4165-bbbf-414b12112a6b, [{\"id\":\"e6b75ce2-ca2b-46f7-8b51-6441c7b9106d\",\"externalId\":\"a8LEE00001Bctft2AB\",\"status\":\"active\"}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:13:00.492276+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199199007, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:96:12)", "msg": "[handleEvent] received with eventType: icc-reminder-triggered" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:13:19.007985+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199199007, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:104:16)", "msg": "Impossible to route icc-reminder-triggered schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:13:19.008092+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742199199008, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:109:12)", "msg": "[handleEvent] received with eventType: icc-reminder-triggered finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:13:19.008207+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199218498, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 8314687c-abb3-4165-bbbf-414b12112a6b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:13:38.498870+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199218498, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 8314687c-abb3-4165-bbbf-414b12112a6b configurationItemIds - [\"a7JEE00000J7QbT2AV\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:13:38.498873+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199218499, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:13:38.500178+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199218501, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000J7QbT2AV\",\"name\":\"usa662s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod5-uswest2.core2.usa662s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000GHhov2AD\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:13:38.502041+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199218502, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 8314687c-abb3-4165-bbbf-414b12112a6b configurationItemsInfo - [{\"sfid\":\"a7JEE00000J7QbT2AV\",\"name\":\"usa662s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod5-uswest2.core2.usa662s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000GHhov2AD\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:13:38.502080+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199218502, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-17T08:12:58.191Z\",\"modifiedAt\":\"2025-03-17T08:12:58.786Z\",\"id\":\"d6d4dd28-3f22-4427-b9e9-134a823c8027\",\"configurationItemId\":\"a7JEE00000J7QbT2AV\",\"createLock\":true,\"sfid\":\"aCqEE000000C11x0AC\",\"incidentId\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"lock\":{\"createdAt\":\"2025-03-17T08:12:58.225Z\",\"modifiedAt\":\"2025-03-17T08:13:00.491Z\",\"id\":\"e6b75ce2-ca2b-46f7-8b51-6441c7b9106d\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: 8314687c-abb3-4165-bbbf-414b12112a6b\",\"externalId\":\"a8LEE00001Bctft2AB\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:13:38.502273+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742199218502, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"d6d4dd28-3f22-4427-b9e9-134a823c8027\",\"incidentId\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"createLock\":true,\"sfid\":\"aCqEE000000C11x0AC\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-17T08:12:58.225Z\",\"modifiedAt\":\"2025-03-17T08:13:00.491Z\",\"id\":\"e6b75ce2-ca2b-46f7-8b51-6441c7b9106d\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: 8314687c-abb3-4165-bbbf-414b12112a6b\",\"externalId\":\"a8LEE00001Bctft2AB\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:13:38.502473+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742199218502, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000J7QbT2AV..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:13:38.502700+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199218502, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000J7QbT2AV\",\"name\":\"usa662s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod5-uswest2.core2.usa662s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000GHhov2AD\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:13:38.502897+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199218502, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000J7QbT2AV\",\"name\":\"usa662s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod5-uswest2.core2.usa662s\",\"parentId\":\"a7JEE00000GHhov2AD\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:13:38.503069+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199218503, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000J7QbT2AV: \"13\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:13:38.503813+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742199218503, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"d6d4dd28-3f22-4427-b9e9-134a823c8027\",\"incidentId\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"createLock\":true,\"sfid\":\"aCqEE000000C11x0AC\",\"configurationItem\":{\"id\":\"a7JEE00000J7QbT2AV\",\"name\":\"usa662s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod5-uswest2.core2.usa662s\",\"parentId\":\"a7JEE00000GHhov2AD\",\"status\":null,\"childrenCount\":13},\"lock\":{\"createdAt\":\"2025-03-17T08:12:58.225Z\",\"modifiedAt\":\"2025-03-17T08:13:00.491Z\",\"id\":\"e6b75ce2-ca2b-46f7-8b51-6441c7b9106d\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: 8314687c-abb3-4165-bbbf-414b12112a6b\",\"externalId\":\"a8LEE00001Bctft2AB\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:13:38.504003+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199218504, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for d6d4dd28-3f22-4427-b9e9-134a823c8027: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:13:38.504355+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199218506, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:13:38.506325+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199218506, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId 8314687c-abb3-4165-bbbf-414b12112a6b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:13:38.506539+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199218508, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId 8314687c-abb3-4165-bbbf-414b12112a6b - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:13:38.508589+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742199218634, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:13:38.634924+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742199240651, "pid": 32, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:14:00.651068+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199297317, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 8314687c-abb3-4165-bbbf-414b12112a6b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:14:57.317470+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199297317, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 8314687c-abb3-4165-bbbf-414b12112a6b configurationItemIds - [\"a7JEE00000J7QbT2AV\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:14:57.317474+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199297317, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:14:57.317973+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199297319, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000J7QbT2AV\",\"name\":\"usa662s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod5-uswest2.core2.usa662s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000GHhov2AD\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:14:57.319671+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199297319, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 8314687c-abb3-4165-bbbf-414b12112a6b configurationItemsInfo - [{\"sfid\":\"a7JEE00000J7QbT2AV\",\"name\":\"usa662s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod5-uswest2.core2.usa662s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000GHhov2AD\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:14:57.319676+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199297319, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-17T08:12:58.191Z\",\"modifiedAt\":\"2025-03-17T08:12:58.786Z\",\"id\":\"d6d4dd28-3f22-4427-b9e9-134a823c8027\",\"configurationItemId\":\"a7JEE00000J7QbT2AV\",\"createLock\":true,\"sfid\":\"aCqEE000000C11x0AC\",\"incidentId\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"lock\":{\"createdAt\":\"2025-03-17T08:12:58.225Z\",\"modifiedAt\":\"2025-03-17T08:13:00.491Z\",\"id\":\"e6b75ce2-ca2b-46f7-8b51-6441c7b9106d\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: 8314687c-abb3-4165-bbbf-414b12112a6b\",\"externalId\":\"a8LEE00001Bctft2AB\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:14:57.319870+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742199297319, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"d6d4dd28-3f22-4427-b9e9-134a823c8027\",\"incidentId\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"createLock\":true,\"sfid\":\"aCqEE000000C11x0AC\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-17T08:12:58.225Z\",\"modifiedAt\":\"2025-03-17T08:13:00.491Z\",\"id\":\"e6b75ce2-ca2b-46f7-8b51-6441c7b9106d\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: 8314687c-abb3-4165-bbbf-414b12112a6b\",\"externalId\":\"a8LEE00001Bctft2AB\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:14:57.320023+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742199297320, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000J7QbT2AV..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:14:57.320167+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199297320, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000J7QbT2AV\",\"name\":\"usa662s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod5-uswest2.core2.usa662s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000GHhov2AD\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:14:57.320325+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199297320, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000J7QbT2AV\",\"name\":\"usa662s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod5-uswest2.core2.usa662s\",\"parentId\":\"a7JEE00000GHhov2AD\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:14:57.320947+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199297321, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000J7QbT2AV: \"13\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:14:57.321494+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742199297321, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"d6d4dd28-3f22-4427-b9e9-134a823c8027\",\"incidentId\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"createLock\":true,\"sfid\":\"aCqEE000000C11x0AC\",\"configurationItem\":{\"id\":\"a7JEE00000J7QbT2AV\",\"name\":\"usa662s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod5-uswest2.core2.usa662s\",\"parentId\":\"a7JEE00000GHhov2AD\",\"status\":null,\"childrenCount\":13},\"lock\":{\"createdAt\":\"2025-03-17T08:12:58.225Z\",\"modifiedAt\":\"2025-03-17T08:13:00.491Z\",\"id\":\"e6b75ce2-ca2b-46f7-8b51-6441c7b9106d\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: 8314687c-abb3-4165-bbbf-414b12112a6b\",\"externalId\":\"a8LEE00001Bctft2AB\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:14:57.321678+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199297321, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for d6d4dd28-3f22-4427-b9e9-134a823c8027: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:14:57.322004+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199297323, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:14:57.323670+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199297323, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId 8314687c-abb3-4165-bbbf-414b12112a6b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:14:57.323849+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199297325, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId 8314687c-abb3-4165-bbbf-414b12112a6b - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:14:57.325678+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199297325, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId 8314687c-abb3-4165-bbbf-414b12112a6b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:14:57.325835+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742199297327, "pid": 58, "hostname": "dyno-276f7fd7-e4a4-49b4-afb7-47278b7303d8", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:14:12)", "msg": "getWorkItem incidentId 8314687c-abb3-4165-bbbf-414b12112a6b - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:14:57.327586+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742200382854, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-17T08:32:34.034Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"slackChannel\":{\"id\":\"C08JMPZNEGY\",\"name\":\"icc-73104263\"},\"subject\":\"APT Degradation on USA662s, core2, aws-prod5-uswest2\",\"description\":\"Sherlock detected an APT Incident for Cell: usa662s, FI: AWS-PROD5-USWEST2. \\nAnomalies detected in the timeframe 2025-03-17 08:01:00.000 - 2025-03-17 08:03:00.000.\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa662s\",\"detectedTime\":\"2025-03-17T08:06:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q15U2Z6PMK3QFM\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T07:53:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/hfi-qyjv-nzz\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-224-324-4544, pin: 110097939; \\nFind numbers in more regions on https:\/\/tel.meet\/hfi-qyjv-nzz?pin=1325516168543, pin: 1325516168543\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73104263\",\"caseRecordId\":\"500EE00001TyZ1rYAF\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/m6mBA2aDHeqm\",\"engagedAt\":\"2025-03-17T08:12:58.310Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T08:19:09.243Z\"},\"eventObj\":{\"id\":\"81729dc0-3427-4332-bb2b-dc9c63e85152\",\"serviceId\":\"PTTI6WN\",\"serviceName\":\"GUS: HRMS (fka Core Service Protection - CSP) Incident Escalation\",\"serviceLink\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PTTI6WN\",\"responderName\":\"Chia-wei Lin\",\"responderId\":\"PAEMH6G\",\"responderLink\":\"https:\/\/salesforce.pagerduty.com\/users\/PAEMH6G\",\"incidentNumber\":\"14036588\",\"incidentTitle\":\"Incident: APT Degradation on USA662s, core2, aws-prod5-uswest2\",\"incidentDetails\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: APT Degradation on USA662s, core2, aws-prod5-uswest2\\nSeverity: Sev2\\nSlack Channel: #icc-73104263\\nBridge URL: https:\/\/meet.google.com\/hfi-qyjv-nzz\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-224-324-4544, pin: 110097939; 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\\nFind numbers in more regions on https:\/\/tel.meet\/hfi-qyjv-nzz?pin=1325516168543, pin: 1325516168543\\n\\nAdditional Details: \"}}},\"responderEmail\":\"chiaweilin@salesforce.com\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:33:02.854490+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742200382854, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "RuleEngineEventHandler.handleEvent (src\/kafka\/consumer\/rule-engine\/ruleEngineEventHandler.ts:30:18)", "msg": "Impossible to route icc-page-response schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:33:02.854983+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742200384249, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:74:14)", "msg": "ICC consumer received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:33:04.251867+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742200384252, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-rest'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:33:04.252117+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742200384252, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-17T08:32:33.451Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"slackChannel\":{\"id\":\"C08JMPZNEGY\",\"name\":\"icc-73104263\"},\"subject\":\"APT Degradation on USA662s, core2, aws-prod5-uswest2\",\"description\":\"Sherlock detected an APT Incident for Cell: usa662s, FI: AWS-PROD5-USWEST2. \\nAnomalies detected in the timeframe 2025-03-17 08:01:00.000 - 2025-03-17 08:03:00.000.\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa662s\",\"detectedTime\":\"2025-03-17T08:06:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q15U2Z6PMK3QFM\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T07:53:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/hfi-qyjv-nzz\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-224-324-4544, pin: 110097939; \\nFind numbers in more regions on https:\/\/tel.meet\/hfi-qyjv-nzz?pin=1325516168543, pin: 1325516168543\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73104263\",\"caseRecordId\":\"500EE00001TyZ1rYAF\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/m6mBA2aDHeqm\",\"engagedAt\":\"2025-03-17T08:12:58.310Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T08:19:09.243Z\"},\"eventObj\":{\"ok\":true,\"id\":\"81729dc0-3427-4332-bb2b-dc9c63e85152\",\"serviceId\":\"PTTI6WN\",\"serviceName\":\"GUS: HRMS (fka Core Service Protection - CSP) Incident Escalation\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: APT Degradation on USA662s, core2, aws-prod5-uswest2\\nSeverity: Sev2\\nSlack Channel: #icc-73104263\\nBridge URL: https:\/\/meet.google.com\/hfi-qyjv-nzz\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-224-324-4544, pin: 110097939; \\nFind numbers in more regions on https:\/\/tel.meet\/hfi-qyjv-nzz?pin=1325516168543, pin: 1325516168543\\n\\nAdditional Details: \",\"incidentSubject\":\"APT Degradation on USA662s, core2, aws-prod5-uswest2\",\"incidentDescription\":\"Sherlock detected an APT Incident for Cell: usa662s, FI: AWS-PROD5-USWEST2. \\nAnomalies detected in the timeframe 2025-03-17 08:01:00.000 - 2025-03-17 08:03:00.000.\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa662s\"},\"requestId\":\"dt4yck-j32n7h-xav8ik-wky4hn-1742200352646\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:33:04.252149+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742200384252, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:33:04.252163+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742200384252, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:33:04.252216+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742200384252, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:33:04.252316+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742200384252, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: 8314687c-abb3-4165-bbbf-414b12112a6b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:33:04.252483+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742200384252, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:96:12)", "msg": "[handleEvent] received with eventType: icc-page-request" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:33:04.252716+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742200384252, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:104:16)", "msg": "Impossible to route icc-page-request schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:33:04.253675+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742200384253, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:109:12)", "msg": "[handleEvent] received with eventType: icc-page-request finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:33:04.253794+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742200384253, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:74:14)", "msg": "ICC consumer received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:33:04.253968+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742200384254, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-rest'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:33:04.254316+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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\\nFind numbers in more regions on https:\/\/tel.meet\/hfi-qyjv-nzz?pin=1325516168543, pin: 1325516168543\\n\\nAdditional Details: \"}}},\"responderEmail\":\"chiaweilin@salesforce.com\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T08:33:04.254658+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742201774243, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-17T08:56:14.233Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"slackChannel\":{\"id\":\"C08JMPZNEGY\",\"name\":\"icc-73104263\"},\"subject\":\"APT Degradation on USA662s, core2, 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Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/m6mBA2aDHeqm\",\"engagedAt\":\"2025-03-17T08:12:58.310Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T08:19:09.243Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":3,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/hfi-qyjv-nzz\",\"sentBySlackUserId\":\"U01G5MUL669\",\"sentBy\":\"Pavithra Kuppusami\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-17T07:53:00.000Z\",\"duration\":\"63 minutes\",\"incidentCommander\":\"Pavithra Kuppusami\",\"incidentCommanderSlackUserId\":\"U01G5MUL669\",\"subject\":\"APT Degradation on USA662s, core2, aws-prod5-uswest2\",\"team\":\"Site Reliability\",\"content\":\"Along with CP SRE team, CDSE, CAPE, CSP and CIC teams are on the bridge to investigate this.\\nWe are looking into confirming on the APEX_QUEUEABLE job, that coincides with the impact time and is still running for longer with  DB contentions, wait-sql-lock, which is seen increasing the APT.\\nImpact is still in progress.\\nWe have paged Core DB perf team to get more insights on this as they had seen similar issue on usa244s last week.\",\"sentAt\":\"2025-03-17T08:56:13.872Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\",\"gsm@salesforce.com\"]},\"internalCommsId\":\"9f3c6baf-2290-4a80-949f-3b68059651e4\",\"allInternalCommsReport\":[{\"sequenceNumber\":3,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/hfi-qyjv-nzz\",\"sentBySlackUserId\":\"U01G5MUL669\",\"sentBy\":\"Pavithra Kuppusami\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-17T07:53:00.000Z\",\"duration\":\"63 minutes\",\"incidentCommander\":\"Pavithra Kuppusami\",\"incidentCommanderSlackUserId\":\"U01G5MUL669\",\"subject\":\"APT Degradation on USA662s, core2, aws-prod5-uswest2\",\"team\":\"Site Reliability\",\"content\":\"Along with CP SRE team, CDSE, CAPE, CSP and CIC teams are on the bridge to investigate this.\\nWe are looking into confirming on the APEX_QUEUEABLE job, that coincides with the impact time and is still running for longer with  DB contentions, wait-sql-lock, which is seen increasing the APT.\\nImpact is still in progress.\\nWe have paged Core DB perf team to get more insights on this as they had seen similar issue on usa244s last week.\",\"sentAt\":\"2025-03-17T08:56:13.872Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":2,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/hfi-qyjv-nzz\",\"sentBySlackUserId\":\"U01G5MUL669\",\"sentBy\":\"Pavithra Kuppusami\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-17T07:53:00.000Z\",\"duration\":\"47 minutes\",\"incidentCommander\":\"Pavithra Kuppusami\",\"incidentCommanderSlackUserId\":\"U01G5MUL669\",\"subject\":\"APT Degradation on USA662s, core2, aws-prod5-uswest2\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"APT degradation impact start time: 07:04 UTC\\nCDSE and CAPE teams were paged to further investigate.\\nCDSE noticed that COPY_CHUNK_IMPORT MQ thread job that was recently scheduled to run on a regular basis, on sandboxes, CSP has auto-throttled the job, but since 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742202203315, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-17T09:03:23.305Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"slackChannel\":{\"id\":\"C08JMPZNEGY\",\"name\":\"icc-73104263\"},\"subject\":\"APT Degradation on USA662s, core2, aws-prod5-uswest2\",\"description\":\"Sherlock detected an APT Incident for Cell: usa662s, FI: AWS-PROD5-USWEST2. \\nAnomalies detected in the timeframe 2025-03-17 08:01:00.000 - 2025-03-17 08:03:00.000.\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa662s\",\"detectedTime\":\"2025-03-17T08:06:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q15U2Z6PMK3QFM\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T07:53:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/hfi-qyjv-nzz\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-224-324-4544, pin: 110097939; 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742202203315, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:03:23.315961+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742202203315, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "RuleEngineEventHandler.handleEvent (src\/kafka\/consumer\/rule-engine\/ruleEngineEventHandler.ts:22:14)", "msg": "Rule Engine Consumer: icc-page-response event received" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:03:23.316208+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1742203595745, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "GusUserService.getGusUserByEmail (src\/service\/user\/gusUser.service.ts:60:14)", "msg": "Unable to retrieve user gsm@salesforce.com from GUS" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:26:35.745599+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742203595903, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "Proxy.searchSlackUserByEmail (src\/service\/slack\/slackapi.service.ts:90:14)", "msg": "Error searching slack user with error: Error: An API error occurred: users_not_found" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:26:35.903692+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742203595903, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "TeamService.createUsersIfAbsent (src\/service\/team\/team.service.ts:729:18)", "msg": "Comms User gsm@salesforce.com is not present in GUS. This could be a valid case for a DL email address" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:26:35.903791+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742203621254, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "SlackService.getChannelNameById (src\/service\/slack\/slack.service.ts:66:14)", "msg": "[SlackService.getChannelNameById] Cache hit for Slack Channel: C05U9CBHX8D" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:27:01.255266+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742203621255, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "SlackService.getChannelNameById (src\/service\/slack\/slack.service.ts:66:14)", "msg": "[SlackService.getChannelNameById] Cache hit for Slack Channel: C05T2A3C319" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:27:01.255493+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742203621401, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "buildAuditEntry for user {\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:27:01.401175+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742203621426, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 13054fa1-b6e2-45d6-8afe-0c7523384b29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:27:01.426190+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742203621426, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 13054fa1-b6e2-45d6-8afe-0c7523384b29 configurationItemIds - [\"a7JB0000000GuPwMAK\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:27:01.426192+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742203621426, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:27:01.427359+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742203621428, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JB0000000GuPwMAK\",\"name\":\"NA208\",\"isActive\":true,\"path\":\"Salesforce.SFDC_Core.IA4.IA4-SP5.NA208\",\"status\":\"Primary\",\"rootNode\":false,\"parentConfigurationItem\":\"a7JB0000000Lai3MAC\",\"configurationItemTypeId\":\"a7IB00000008QvFMAU\",\"configurationItemType\":{\"sfid\":\"a7IB00000008QvFMAU\",\"name\":\"Instance\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:27:01.429173+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742203621429, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 13054fa1-b6e2-45d6-8afe-0c7523384b29 configurationItemsInfo - [{\"sfid\":\"a7JB0000000GuPwMAK\",\"name\":\"NA208\",\"isActive\":true,\"path\":\"Salesforce.SFDC_Core.IA4.IA4-SP5.NA208\",\"status\":\"Primary\",\"rootNode\":false,\"parentConfigurationItem\":\"a7JB0000000Lai3MAC\",\"configurationItemTypeId\":\"a7IB00000008QvFMAU\",\"configurationItemType\":{\"sfid\":\"a7IB00000008QvFMAU\",\"name\":\"Instance\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:27:01.429175+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742203621429, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-17T00:26:23.385Z\",\"modifiedAt\":\"2025-03-17T00:26:24.606Z\",\"id\":\"6d271dd4-cbda-4f56-b235-fd8a194e283d\",\"configurationItemId\":\"a7JB0000000GuPwMAK\",\"createLock\":true,\"sfid\":\"aCqEE000000C0yj0AC\",\"incidentId\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"lock\":{\"createdAt\":\"2025-03-17T00:26:23.417Z\",\"modifiedAt\":\"2025-03-17T00:26:26.543Z\",\"id\":\"c07a39b7-f7df-430d-8169-dd86070a6745\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: 13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"externalId\":\"a8LEE00001Bc3R92AJ\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:27:01.429384+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742203621429, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"6d271dd4-cbda-4f56-b235-fd8a194e283d\",\"incidentId\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"createLock\":true,\"sfid\":\"aCqEE000000C0yj0AC\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-17T00:26:23.417Z\",\"modifiedAt\":\"2025-03-17T00:26:26.543Z\",\"id\":\"c07a39b7-f7df-430d-8169-dd86070a6745\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: 13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"externalId\":\"a8LEE00001Bc3R92AJ\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:27:01.429559+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742203621429, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JB0000000GuPwMAK..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:27:01.429687+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742203621429, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JB0000000GuPwMAK\",\"name\":\"NA208\",\"isActive\":true,\"path\":\"Salesforce.SFDC_Core.IA4.IA4-SP5.NA208\",\"status\":\"Primary\",\"rootNode\":false,\"parentConfigurationItem\":\"a7JB0000000Lai3MAC\",\"configurationItemTypeId\":\"a7IB00000008QvFMAU\",\"configurationItemType\":{\"sfid\":\"a7IB00000008QvFMAU\",\"name\":\"Instance\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:27:01.430474+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742203621430, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JB0000000GuPwMAK\",\"name\":\"NA208\",\"type\":\"Instance\",\"path\":\"Salesforce.SFDC_Core.IA4.IA4-SP5.NA208\",\"parentId\":\"a7JB0000000Lai3MAC\",\"status\":\"Primary\"}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:27:01.430850+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742203621431, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JB0000000GuPwMAK: \"9\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:27:01.431202+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742203622396, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-rule-engine'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:27:02.396768+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1742203622396,\"pid\":57,\"hostname\":\"dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c\",\"name\":\"icc-common\",\"msg\":\"Kafka Consumer is returning ProcessedKafkaEvent {\\\"createdAt\\\":\\\"2025-03-17T09:27:01.606Z\\\",\\\"user\\\":{\\\"id\\\":\\\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\\\",\\\"email\\\":\\\"kzsibrek@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Krisztian Zsibrek\\\",\\\"firstName\\\":\\\"Krisztian\\\",\\\"lastName\\\":\\\"Zsibrek\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000006BPsrIAG\\\",\\\"slackUserId\\\":\\\"WV8TM5WP5\\\",\\\"createdBy\\\":\\\"kzsibrek@salesforce.com\\\",\\\"modifiedBy\\\":\\\"kzsibrek@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-07-15T09:24:15.476Z\\\",\\\"modifiedAt\\\":\\\"2022-07-15T09:24:15.476Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"13054fa1-b6e2-45d6-8afe-0c7523384b29\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08J0HPF5H9\\\",\\\"name\\\":\\\"icc-73095026\\\"},\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - 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single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Site switch is now finished, apptier is being restarted and we should see SCRT improvements.\\\",\\\"sentAt\\\":\\\"2025-03-17T09:27:01.181Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C05U9CBHX8D\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"techcustomerescalation@salesforce.com\\\",\\\"sitereliability@salesforce.com\\\",\\\"gsm@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"3f006e84-4575-4d51-a19c-7d2ae988c7d0\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":14,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"sentBy\\\":\\\"Krisztian Zsibrek\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"9 hours\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Site switch is now finished, apptier is being restarted and we should see SCRT improvements.\\\",\\\"sentAt\\\":\\\"2025-03-17T09:27:01.181Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":13,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"sentBy\\\":\\\"Krisztian Zsibrek\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"9 hours\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Customer side mitigation was not adequate and we decided to proceed with an emergency site switch failover. NA208 is off-peak, customer impact should be minimal. ETA is 30 minutes.\\\",\\\"sentAt\\\":\\\"2025-03-17T09:08:45.461Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":12,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"sentBy\\\":\\\"Krisztian Zsibrek\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"8 hours\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"We are proceeding with the customer (Schneider) side mitigation, where they refresh their code and flush their CDN one country at a time. This takes longer than anticipated, but we are seeing improving numbers. We are still impacted. Secondary swimlane, Site Switch is in stand by.\\\",\\\"sentAt\\\":\\\"2025-03-17T08:50:52.071Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":11,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"U0329QR7H0W\\\",\\\"sentBy\\\":\\\"Jagruthi Akkaldevi\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"7 hours\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Incident due to OMNI agent performance degradation specifically on one instance na208 is still ongoing. Service owners reported the issue through sr slack channel.\\\\nLater confirmed that Customer Schneider (orgID 00DA0000000abSm)'s has a broken implementation which is causing a flood of requests post instance refresh to the LAP servers (SP4 IA4 LAPP cluster C1). This is the reason for customers impacting on NA208 as well.\\\",\\\"actions\\\":\\\"Signature support team is in call with customer snyder electric to get their configs updated with correct uris.\\\\nMeanwhile site switching is considered to move other customers to IA5 live agent to mitigate the issue. Awaiting EVP approval for the same\\\"},\\\"sentAt\\\":\\\"2025-03-17T07:46:22.866Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":10,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"sentBy\\\":\\\"Priyanka Sharma\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"7 hours\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Snyder electric misconfiguration is impacting other customer in the same super pod.\\\",\\\"actions\\\":\\\"We are trying to reach out to the customer(Snyder electric) to change their configuration but its not feasible to block or change the configuration.So we are trying to get other customers out of impact by having a siteswitch.\\\"},\\\"sentAt\\\":\\\"2025-03-17T07:10:24.160Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":9,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"WAS176048\\\",\\\"sentBy\\\":\\\"Tuan Nguyen\\\",\\\"", "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:27:02.396940+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Incident due to OMNI agent performance degradation specifically on one instance na208 is still ongoing. Service owners reported the issue through sr slack channel.\\\\n\\\\nLater confirmed that Customer Schneider (orgID 00DA0000000abSm)'s has a  broken implementation which is causing a flood of requests post instance refresh to the LAP servers (SP4 IA4 LAPP cluster C1). This is the reason for customers impacting on NA208 as well.\\\",\\\"actions\\\":\\\"SL 1: We have paged network teams to engage for a potential block against Schneider org. We need to block these requests to the lapp servers (not Core). The lapp servers sit behind the F5 load balancer, but are not managed via BlackTab\\\\n\\\\nSL2: A support outreach to Schneider to have them fix their hardcoding post instant refresh.\\\"},\\\"sentAt\\\":\\\"2025-03-17T06:27:18.054Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":8,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"WAS176048\\\",\\\"sentBy\\\":\\\"Tuan Nguyen\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"5 hours\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Incident due to OMNI agent performance degradation specifically on one instance na208 is still ongoing. Service owners reported the issue through sr slack channel. The certificates on few hosts after instance refresh are not accurate and that is causing the latency.\\\",\\\"actions\\\":\\\"Omnichat team advises that they're seeing a customer \\\\\\\"Schneider electric\\\\\\\" (pend orgID) is not handling the visitor in their switch server. Customer implementation is creating new cache keys which is potentially causing increase unneeded traffic and errors on the memcache. \\\\n\\\\nCurrent path will look to block or ask customers to update LA services post Instance Refresh.\\\",\\\"needs\\\":\\\"Support will create an outbound case for Schneider electric.\\\"},\\\"sentAt\\\":\\\"2025-03-17T05:55:49.276Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":7,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"U0329QR7H0W\\\",\\\"sentBy\\\":\\\"Jagruthi Akkaldevi\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"5 hours\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Incident due to OMNI agent performance degradation specifically on one instance na208 is still ongoing. Service owners reported the issue through sr slack channel. The certificates on few hosts after instance refresh are not accurate and that is causing the latency.\\\",\\\"actions\\\":\\\"As the next resort of mitigation, lapp hosts are being restarted as there are memcache errors observed. \\\\nMeanwhile customer was asked to enable Enhanced Omni from messaging setting and they did. With enhanced Omni enabled, the chat is working as expected.\\\\nInvestigation and mitigation steps continue to happen however.\\\"},\\\"sentAt\\\":\\\"2025-03-17T05:14:27.661Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":6,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"U0329QR7H0W\\\",\\\"sentBy\\\":\\\"Jagruthi Akkaldevi\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"4 hours\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Incident due to OMNI agent performance degradation specifically on one instance na208 is still ongoing. Service owners reported the issue through sr slack channel. The certificates on few hosts after instance refresh are not accurate and that is causing the latency.\\\\nThe mitigation steps taken are not fully effective and investigation is resumed for alternative solutions\\\",\\\"actions\\\":\\\"The IDB changes could fix the certificate error but not recover the instance performance unfortunately. Investigation is resumed form there for further solution. Customer side logs are being analysed and also heap\/thread dumps are collected for further investigation. No ETA and no path to green as of now.\\\"},\\\"sentAt\\\":\\\"2025-03-17T04:39:02.111Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":5,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"U0329QR7H0W\\\",\\\"sentBy\\\":\\\"Jagruthi Akkaldevi\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"3 hours\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Incident due to OMNI agent performance degradation specifically on one instance na208 is ongoing. Service owners reported the issue through sr slack channel. The certificates on few hosts after instance refresh are not accurate and that is causing the latency.\\\",\\\"actions\\\":\\\"https:\/\/gus.lightning.force.com\/lightning\/r\/Case\/500EE00001Ty4M8YAJ\/view \\\\nIDB changes are made with EVP approval as part of mitigation. Solution is being monitored now.\\\"},\\\"sentAt\\\":\\\"2025-03-17T03:54:10.722Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"U0329QR7H0W\\\",\\\"sentBy\\\":\\\"Jagruthi Akkaldevi\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"3 hours\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Incident due to OMNI agent performance degradation specifically on one instance na208 is ongoing. Service owners reported the issue through sr slack channel. The certificates on few hosts after instance refresh are not accurate and that is causing the latency.\\\",\\\"actions\\\":\\\"The action plan now is to redirect the customers to the old instance with appropriate certs through instance refresh or correct the certificates on the new hosts. The discussions around this are still happening considering the pros and cons.\\\"},\\\"sentAt\\\":\\\"2025-03-17T03:06:01.346Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"U0329QR7H0W\\\",\\\"sentBy\\\":\\\"Jagruthi Akkaldevi\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"112 minutes\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Incident due to OMNI agent performance degradation specifically on one instance na208 is ongoing. Service owners reported the issue through sr slack channel.\\\",\\\"actions\\\":\\\"Certificate error on certain instances causing the issue. The mitigation needs IDB changes to fall back to old instances with right certificates. EBF discussions are going on for the IDB changes\\\"},\\\"sentAt\\\":\\\"2025-03-17T02:17:40.848Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"U0329QR7H0W\\\",\\\"sentBy\\\":\\\"Jagruthi Akkaldevi\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"60 minutes\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Incident due to OMNI agent performance degradation specifically on one instance na208 is ongoing. Service owners reported the issue through sr slack channel.\\\",\\\"actions\\\":\\\"Omni team is investigating the causes for latency.\\\\nHeap dumps are being collected for the hosts to analyse.\\\\nRyan who actually owns the service is paged to investigate further\\\"},\\\"sentAt\\\":\\\"202", "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:27:02.396940+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "5-03-17T01:25:49.250Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"U0329QR7H0W\\\",\\\"sentBy\\\":\\\"Jagruthi Akkaldevi\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"14 minutes\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"SR received comms in #SR channel about OMNI agent performance degradation specifically on one instance na208.\\\",\\\"actions\\\":\\\"Investigating the issue and impact radius is under discussion\\\"},\\\"sentAt\\\":\\\"2025-03-17T00:40:19.849Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"vnf8ca-ohnon7-vbsmdm-66y9m7-1742203621030\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:27:02.396940+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742203622396, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:27:02.396941+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742203622396, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:27:02.396964+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742203622397, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:27:02.397091+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742203622397, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "RuleEngineEventHandler.handleEvent (src\/kafka\/consumer\/rule-engine\/ruleEngineEventHandler.ts:22:14)", "msg": "Rule Engine Consumer: icc-internal-comms-request event received" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:27:02.397331+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742203622397, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "RuleEngineEventHandler.handleEvent (src\/kafka\/consumer\/rule-engine\/ruleEngineEventHandler.ts:30:18)", "msg": "Impossible to route icc-internal-comms-request schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:27:02.397437+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742203622397, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:74:14)", "msg": "ICC consumer received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:27:02.397609+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742203622398, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-rest'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:27:02.398492+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1742203622398,\"pid\":57,\"hostname\":\"dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c\",\"name\":\"icc-common\",\"msg\":\"Kafka Consumer is returning ProcessedKafkaEvent {\\\"createdAt\\\":\\\"2025-03-17T09:27:01.606Z\\\",\\\"user\\\":{\\\"id\\\":\\\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\\\",\\\"email\\\":\\\"kzsibrek@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Krisztian Zsibrek\\\",\\\"firstName\\\":\\\"Krisztian\\\",\\\"lastName\\\":\\\"Zsibrek\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000006BPsrIAG\\\",\\\"slackUserId\\\":\\\"WV8TM5WP5\\\",\\\"createdBy\\\":\\\"kzsibrek@salesforce.com\\\",\\\"modifiedBy\\\":\\\"kzsibrek@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-07-15T09:24:15.476Z\\\",\\\"modifiedAt\\\":\\\"2022-07-15T09:24:15.476Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"13054fa1-b6e2-45d6-8afe-0c7523384b29\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08J0HPF5H9\\\",\\\"name\\\":\\\"icc-73095026\\\"},\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"description\\\":\\\"CP SRE Incident\\\\n\\\\nCase created using .case by @Priyanka Sharma in #sr for NA208\\\",\\\"detectedTime\\\":\\\"2025-03-17T00:25:00.000Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-207-613-8053, pin: 347526838; \\\\nFind numbers in more regions on https:\/\/tel.meet\/hbh-zkju-hsu?pin=7765220428500, pin: 7765220428500\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-17T00:26:10.551Z\\\",\\\"modifiedAt\\\":\\\"2025-03-17T00:26:10.551Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"id\\\":\\\"80955e31-ab05-4427-add9-3a093398312f\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"ad04ea4c-799b-4b6e-a952-344bb4b1e4a7\\\",\\\"email\\\":\\\"psharma2@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Priyanka Sharma\\\",\\\"firstName\\\":\\\"Priyanka\\\",\\\"lastName\\\":\\\"Sharma\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000001oiQHYAY\\\",\\\"slackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"createdBy\\\":\\\"icc@aloha.sso\\\",\\\"modifiedBy\\\":\\\"psharma2@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-03-03T06:58:10.326Z\\\",\\\"modifiedAt\\\":\\\"2022-03-03T06:59:00.333Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"\\\",\\\"rootCause\\\":\\\"\\\",\\\"createdAt\\\":\\\"2025-03-17T00:26:10.551Z\\\",\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"73095026\\\",\\\"caseRecordId\\\":\\\"500EE00001Ty0FFYAZ\\\",\\\"servicesImpacted\\\":[\\\"Core 1P\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/M8S4Ap02KbIu\\\",\\\"engagedAt\\\":\\\"2025-03-17T00:26:23.518Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-17T00:38:13.514Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":14,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"sentBy\\\":\\\"Krisztian Zsibrek\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"9 hours\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Site switch is now finished, apptier is being restarted and we should see SCRT improvements.\\\",\\\"sentAt\\\":\\\"2025-03-17T09:27:01.181Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C05U9CBHX8D\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"techcustomerescalation@salesforce.com\\\",\\\"sitereliability@salesforce.com\\\",\\\"gsm@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"3f006e84-4575-4d51-a19c-7d2ae988c7d0\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":14,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"sentBy\\\":\\\"Krisztian Zsibrek\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"9 hours\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Site switch is now finished, apptier is being restarted and we should see SCRT improvements.\\\",\\\"sentAt\\\":\\\"2025-03-17T09:27:01.181Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":13,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"sentBy\\\":\\\"Krisztian Zsibrek\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"9 hours\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Customer side mitigation was not adequate and we decided to proceed with an emergency site switch failover. NA208 is off-peak, customer impact should be minimal. ETA is 30 minutes.\\\",\\\"sentAt\\\":\\\"2025-03-17T09:08:45.461Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":12,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"sentBy\\\":\\\"Krisztian Zsibrek\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"8 hours\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"We are proceeding with the customer (Schneider) side mitigation, where they refresh their code and flush their CDN one country at a time. This takes longer than anticipated, but we are seeing improving numbers. We are still impacted. Secondary swimlane, Site Switch is in stand by.\\\",\\\"sentAt\\\":\\\"2025-03-17T08:50:52.071Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":11,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"U0329QR7H0W\\\",\\\"sentBy\\\":\\\"Jagruthi Akkaldevi\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"7 hours\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Incident due to OMNI agent performance degradation specifically on one instance na208 is still ongoing. Service owners reported the issue through sr slack channel.\\\\nLater confirmed that Customer Schneider (orgID 00DA0000000abSm)'s has a broken implementation which is causing a flood of requests post instance refresh to the LAP servers (SP4 IA4 LAPP cluster C1). This is the reason for customers impacting on NA208 as well.\\\",\\\"actions\\\":\\\"Signature support team is in call with customer snyder electric to get their configs updated with correct uris.\\\\nMeanwhile site switching is considered to move other customers to IA5 live agent to mitigate the issue. Awaiting EVP approval for the same\\\"},\\\"sentAt\\\":\\\"2025-03-17T07:46:22.866Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":10,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"sentBy\\\":\\\"Priyanka Sharma\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"7 hours\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Snyder electric misconfiguration is impacting other customer in the same super pod.\\\",\\\"actions\\\":\\\"We are trying to reach out to the customer(Snyder electric) to change their configuration but its not feasible to block or change the configuration.So we are trying to get other customers out of impact by having a siteswitch.\\\"},\\\"sentAt\\\":\\\"2025-03-17T07:10:24.160Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":9,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"WAS176048\\\",\\\"sentBy\\\":\\\"Tuan Nguyen\\\",\\\"", "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:27:02.398676+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Incident due to OMNI agent performance degradation specifically on one instance na208 is still ongoing. Service owners reported the issue through sr slack channel.\\\\n\\\\nLater confirmed that Customer Schneider (orgID 00DA0000000abSm)'s has a  broken implementation which is causing a flood of requests post instance refresh to the LAP servers (SP4 IA4 LAPP cluster C1). This is the reason for customers impacting on NA208 as well.\\\",\\\"actions\\\":\\\"SL 1: We have paged network teams to engage for a potential block against Schneider org. We need to block these requests to the lapp servers (not Core). The lapp servers sit behind the F5 load balancer, but are not managed via BlackTab\\\\n\\\\nSL2: A support outreach to Schneider to have them fix their hardcoding post instant refresh.\\\"},\\\"sentAt\\\":\\\"2025-03-17T06:27:18.054Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":8,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"WAS176048\\\",\\\"sentBy\\\":\\\"Tuan Nguyen\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"5 hours\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Incident due to OMNI agent performance degradation specifically on one instance na208 is still ongoing. Service owners reported the issue through sr slack channel. The certificates on few hosts after instance refresh are not accurate and that is causing the latency.\\\",\\\"actions\\\":\\\"Omnichat team advises that they're seeing a customer \\\\\\\"Schneider electric\\\\\\\" (pend orgID) is not handling the visitor in their switch server. Customer implementation is creating new cache keys which is potentially causing increase unneeded traffic and errors on the memcache. \\\\n\\\\nCurrent path will look to block or ask customers to update LA services post Instance Refresh.\\\",\\\"needs\\\":\\\"Support will create an outbound case for Schneider electric.\\\"},\\\"sentAt\\\":\\\"2025-03-17T05:55:49.276Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":7,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"U0329QR7H0W\\\",\\\"sentBy\\\":\\\"Jagruthi Akkaldevi\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"5 hours\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Incident due to OMNI agent performance degradation specifically on one instance na208 is still ongoing. Service owners reported the issue through sr slack channel. The certificates on few hosts after instance refresh are not accurate and that is causing the latency.\\\",\\\"actions\\\":\\\"As the next resort of mitigation, lapp hosts are being restarted as there are memcache errors observed. \\\\nMeanwhile customer was asked to enable Enhanced Omni from messaging setting and they did. With enhanced Omni enabled, the chat is working as expected.\\\\nInvestigation and mitigation steps continue to happen however.\\\"},\\\"sentAt\\\":\\\"2025-03-17T05:14:27.661Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":6,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"U0329QR7H0W\\\",\\\"sentBy\\\":\\\"Jagruthi Akkaldevi\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"4 hours\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Incident due to OMNI agent performance degradation specifically on one instance na208 is still ongoing. Service owners reported the issue through sr slack channel. The certificates on few hosts after instance refresh are not accurate and that is causing the latency.\\\\nThe mitigation steps taken are not fully effective and investigation is resumed for alternative solutions\\\",\\\"actions\\\":\\\"The IDB changes could fix the certificate error but not recover the instance performance unfortunately. Investigation is resumed form there for further solution. Customer side logs are being analysed and also heap\/thread dumps are collected for further investigation. No ETA and no path to green as of now.\\\"},\\\"sentAt\\\":\\\"2025-03-17T04:39:02.111Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":5,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"U0329QR7H0W\\\",\\\"sentBy\\\":\\\"Jagruthi Akkaldevi\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"3 hours\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Incident due to OMNI agent performance degradation specifically on one instance na208 is ongoing. Service owners reported the issue through sr slack channel. The certificates on few hosts after instance refresh are not accurate and that is causing the latency.\\\",\\\"actions\\\":\\\"https:\/\/gus.lightning.force.com\/lightning\/r\/Case\/500EE00001Ty4M8YAJ\/view \\\\nIDB changes are made with EVP approval as part of mitigation. Solution is being monitored now.\\\"},\\\"sentAt\\\":\\\"2025-03-17T03:54:10.722Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"U0329QR7H0W\\\",\\\"sentBy\\\":\\\"Jagruthi Akkaldevi\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"3 hours\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Incident due to OMNI agent performance degradation specifically on one instance na208 is ongoing. Service owners reported the issue through sr slack channel. The certificates on few hosts after instance refresh are not accurate and that is causing the latency.\\\",\\\"actions\\\":\\\"The action plan now is to redirect the customers to the old instance with appropriate certs through instance refresh or correct the certificates on the new hosts. The discussions around this are still happening considering the pros and cons.\\\"},\\\"sentAt\\\":\\\"2025-03-17T03:06:01.346Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"U0329QR7H0W\\\",\\\"sentBy\\\":\\\"Jagruthi Akkaldevi\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"112 minutes\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Incident due to OMNI agent performance degradation specifically on one instance na208 is ongoing. Service owners reported the issue through sr slack channel.\\\",\\\"actions\\\":\\\"Certificate error on certain instances causing the issue. The mitigation needs IDB changes to fall back to old instances with right certificates. EBF discussions are going on for the IDB changes\\\"},\\\"sentAt\\\":\\\"2025-03-17T02:17:40.848Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"U0329QR7H0W\\\",\\\"sentBy\\\":\\\"Jagruthi Akkaldevi\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"60 minutes\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Incident due to OMNI agent performance degradation specifically on one instance na208 is ongoing. Service owners reported the issue through sr slack channel.\\\",\\\"actions\\\":\\\"Omni team is investigating the causes for latency.\\\\nHeap dumps are being collected for the hosts to analyse.\\\\nRyan who actually owns the service is paged to investigate further\\\"},\\\"sentAt\\\":\\\"202", "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:27:02.398676+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "5-03-17T01:25:49.250Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/hbh-zkju-hsu\\\",\\\"sentBySlackUserId\\\":\\\"U0329QR7H0W\\\",\\\"sentBy\\\":\\\"Jagruthi Akkaldevi\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T00:26:00.000Z\\\",\\\"duration\\\":\\\"14 minutes\\\",\\\"incidentCommander\\\":\\\"Priyanka Sharma\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02L4D3SB9A\\\",\\\"subject\\\":\\\"Customers seeing latency on OMNI chat - single pod\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"SR received comms in #SR channel about OMNI agent performance degradation specifically on one instance na208.\\\",\\\"actions\\\":\\\"Investigating the issue and impact radius is under discussion\\\"},\\\"sentAt\\\":\\\"2025-03-17T00:40:19.849Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"vnf8ca-ohnon7-vbsmdm-66y9m7-1742203621030\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:27:02.398676+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742203622398, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:27:02.398715+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742203622398, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:104:16)", "msg": "Impossible to route icc-internal-comms-request schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:27:02.399085+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742203633114, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-17T09:27:13.105Z\",\"incident\":{\"id\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"slackChannel\":{\"id\":\"C08J0HPF5H9\",\"name\":\"icc-73095026\"},\"subject\":\"Customers seeing latency on OMNI chat - single pod\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Priyanka Sharma in #sr for NA208\",\"detectedTime\":\"2025-03-17T00:25:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T00:26:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/hbh-zkju-hsu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-207-613-8053, pin: 347526838; \\nFind numbers in more regions on https:\/\/tel.meet\/hbh-zkju-hsu?pin=7765220428500, pin: 7765220428500\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"modifiedAt\":\"2025-03-17T00:26:10.551Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"80955e31-ab05-4427-add9-3a093398312f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"ad04ea4c-799b-4b6e-a952-344bb4b1e4a7\",\"email\":\"psharma2@salesforce.com\",\"active\":true,\"name\":\"Priyanka Sharma\",\"firstName\":\"Priyanka\",\"lastName\":\"Sharma\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001oiQHYAY\",\"slackUserId\":\"U02L4D3SB9A\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"psharma2@salesforce.com\",\"createdAt\":\"2022-03-03T06:58:10.326Z\",\"modifiedAt\":\"2022-03-03T06:59:00.333Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73095026\",\"caseRecordId\":\"500EE00001Ty0FFYAZ\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/M8S4Ap02KbIu\",\"engagedAt\":\"2025-03-17T00:26:23.518Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T00:38:13.514Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"sitereliability@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"gsm@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"techcustomerescalation@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}],\"internalCommsId\":\"3f006e84-4575-4d51-a19c-7d2ae988c7d0\",\"sequenceNumber\":14}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:27:13.114366+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205440010, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:104:16)", "msg": "Impossible to route icc-ctc-lock-update-response schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:57:20.010861+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742205440011, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-ctc-lock-release-request' for consumer group='icc-rest'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:57:20.011267+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205440011, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-17T09:57:19.999Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"slackChannel\":{\"id\":\"C08J0HPF5H9\",\"name\":\"icc-73095026\"},\"subject\":\"Customers seeing latency on OMNI chat - single pod\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Priyanka Sharma in #sr for NA208\",\"detectedTime\":\"2025-03-17T00:25:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T00:26:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/hbh-zkju-hsu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-207-613-8053, pin: 347526838; \\nFind numbers in more regions on https:\/\/tel.meet\/hbh-zkju-hsu?pin=7765220428500, pin: 7765220428500\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73095026\",\"caseRecordId\":\"500EE00001Ty0FFYAZ\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/M8S4Ap02KbIu\",\"engagedAt\":\"2025-03-17T00:26:23.518Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T00:38:13.514Z\"},\"eventObj\":[{\"createdAt\":\"2025-03-17T00:26:23.417Z\",\"modifiedAt\":\"2025-03-17T00:26:26.543Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"c07a39b7-f7df-430d-8169-dd86070a6745\",\"status\":\"pending_response\",\"incidentToCi\":{\"createdAt\":\"2025-03-17T00:26:23.385Z\",\"modifiedAt\":\"2025-03-17T09:57:19.604Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"6d271dd4-cbda-4f56-b235-fd8a194e283d\",\"configurationItemId\":\"a7JB0000000GuPwMAK\",\"createLock\":false,\"sfid\":\"aCqEE000000C0yj0AC\",\"incidentId\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\"},\"description\":\"Lock to be created for Incident: 13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"externalId\":\"a8LEE00001Bc3R92AJ\"}],\"requestId\":\"0l1gn-317u5f-b3bc9-7tpwz8-1742205438821\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:57:20.011298+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205440011, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-release-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:57:20.011298+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205440011, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-release-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:57:20.011340+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742205440011, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:57:20.011384+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205440011, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:57:20.011529+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205440011, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:96:12)", "msg": "[handleEvent] received with eventType: icc-ctc-lock-release-request" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:57:20.011647+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205440011, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:104:16)", "msg": "Impossible to route icc-ctc-lock-release-request schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:57:20.011761+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742205440011, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:109:12)", "msg": "[handleEvent] received with eventType: icc-ctc-lock-release-request finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:57:20.011873+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205440011, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:74:14)", "msg": "ICC consumer received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:57:20.012329+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205445334, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "RuleEngineEventHandler.handleEvent (src\/kafka\/consumer\/rule-engine\/ruleEngineEventHandler.ts:30:18)", "msg": "Impossible to route icc-gus-response schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:57:25.334423+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205445334, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:57:25.334732+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205558027, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-with-slack-channel\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:59:18.027261+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205558027, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: 36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:59:18.027425+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205558078, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:59:18.078874+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742205558078, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:59:18.078930+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205558078, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: 36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:59:18.079073+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205558079, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:96:12)", "msg": "[handleEvent] received with eventType: icc-incident-created" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:59:18.079197+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205558079, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:104:16)", "msg": "Impossible to route icc-incident-created schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:59:18.079315+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742205558079, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:109:12)", "msg": "[handleEvent] received with eventType: icc-incident-created finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:59:18.079429+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205558080, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:74:14)", "msg": "ICC consumer received kafka message with key: 36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:59:18.080311+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742205558080, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-rest'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:59:18.080420+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205558080, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-17T09:59:18.068Z\",\"incident\":{\"id\":\"36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8\",\"slackChannel\":{\"id\":\"C08J2GAMBA7\",\"name\":\"icc-36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8\"},\"subject\":\"RCG-GCP Audit compliance login\",\"description\":\"\",\"detectedTime\":\"2025-03-17T09:59:15.270Z\",\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-17T09:59:15.270Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T09:59:15.270Z\",\"scrumTeamId\":\"a00AH000000ikT1YAI\",\"team\":\"Industries Site Reliability Engineering\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"users\":[\"WFB89UW03\",\"U022FKPA1SN\",\"U0384RE5E3G\",\"U02S6QKQC21\",\"U03JKDWTSGG\",\"U01K4EJ67LY\",\"U01DPP76NBA\",\"U035SCVS10R\",\"U02U43LU64E\",\"WKS74NNAW\",\"W018X8CG0LV\",\"WQN8U4JU9\",\"W01BDPRGLDT\",\"WEDP05Y66\",\"WEXN1RRT8\",\"U06CTCM00UU\",\"U06809B5M5F\",\"U06DSE437TM\",\"U03DXCYUK28\",\"U0297C7J6GK\",\"U03279RGQ4V\",\"U089WQV39UN\"],\"bots\":[],\"createdBy\":{\"id\":\"163be9a2-aa40-4915-aff0-db6370266d02\",\"gusUserId\":\"005B0000004lkPrIAI\",\"slackUserId\":\"WFB89UW03\",\"name\":\"Vamsi Vemula\",\"email\":\"vvemula@salesforce.com\"},\"channels\":[\"C026LFJMBDE\"]}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:59:18.080443+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205558080, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:59:18.080447+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205558080, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:59:18.080483+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742205558080, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:59:18.080538+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205558080, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: 36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:59:18.080651+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205558080, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:96:12)", "msg": "[handleEvent] received with eventType: icc-slack-channel-invite-users" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:59:18.080748+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205558080, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:104:16)", "msg": "Impossible to route icc-slack-channel-invite-users schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:59:18.080840+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205561263, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "RuleEngineEventHandler.handleEvent (src\/kafka\/consumer\/rule-engine\/ruleEngineEventHandler.ts:30:18)", "msg": "Impossible to route icc-report-created schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:59:21.263514+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205586157, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:59:46.157733+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205586157, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: 36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:59:46.157933+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205586158, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:104:16)", "msg": "Impossible to route icc-incident-updated schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:59:46.158153+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205586158, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-17T09:59:45.961Z\",\"user\":{\"id\":\"163be9a2-aa40-4915-aff0-db6370266d02\",\"gusUserId\":\"005B0000004lkPrIAI\",\"slackUserId\":\"WFB89UW03\",\"name\":\"Vamsi Vemula\",\"email\":\"vvemula@salesforce.com\"},\"incident\":{\"id\":\"36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8\",\"slackChannel\":{\"id\":\"C08J2GAMBA7\",\"name\":\"icc-73106543\"},\"subject\":\"RCG-GCP Audit compliance login\",\"description\":\"\",\"detectedTime\":\"2025-03-17T09:59:15.270Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-17T09:59:15.270Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-17T09:59:15.270Z\",\"modifiedAt\":\"2025-03-17T09:59:15.270Z\",\"createdBy\":{\"id\":\"163be9a2-aa40-4915-aff0-db6370266d02\",\"email\":\"vvemula@salesforce.com\",\"active\":true,\"name\":\"Vamsi Vemula\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004lkPrIAI\",\"slackUserId\":\"WFB89UW03\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:03.384Z\",\"modifiedAt\":\"2022-08-30T18:30:03.384Z\"},\"modifiedBy\":{\"id\":\"163be9a2-aa40-4915-aff0-db6370266d02\",\"email\":\"vvemula@salesforce.com\",\"active\":true,\"name\":\"Vamsi Vemula\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004lkPrIAI\",\"slackUserId\":\"WFB89UW03\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:03.384Z\",\"modifiedAt\":\"2022-08-30T18:30:03.384Z\"},\"id\":\"4ac2d9ec-d367-467f-b852-7a693aea6fdf\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"163be9a2-aa40-4915-aff0-db6370266d02\",\"email\":\"vvemula@salesforce.com\",\"active\":true,\"name\":\"Vamsi Vemula\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004lkPrIAI\",\"slackUserId\":\"WFB89UW03\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:03.384Z\",\"modifiedAt\":\"2022-08-30T18:30:03.384Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T09:59:15.270Z\",\"scrumTeamId\":\"a00AH000000ikT1YAI\",\"team\":\"Industries Site Reliability Engineering\",\"caseNumber\":\"73106543\",\"caseRecordId\":\"500EE00001TyxbxYAB\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/XugbApggvtpR\",\"engagedAt\":\"2025-03-17T09:59:45.519Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T09:59:22.540Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-17T09:59:15.270Z\",\"modifiedAt\":\"2025-03-17T09:59:15.270Z\",\"createdBy\":{\"id\":\"163be9a2-aa40-4915-aff0-db6370266d02\",\"email\":\"vvemula@salesforce.com\",\"active\":true,\"name\":\"Vamsi Vemula\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004lkPrIAI\",\"slackUserId\":\"WFB89UW03\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:03.384Z\",\"modifiedAt\":\"2022-08-30T18:30:03.384Z\"},\"modifiedBy\":{\"id\":\"163be9a2-aa40-4915-aff0-db6370266d02\",\"email\":\"vvemula@salesforce.com\",\"active\":true,\"name\":\"Vamsi Vemula\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004lkPrIAI\",\"slackUserId\":\"WFB89UW03\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:03.384Z\",\"modifiedAt\":\"2022-08-30T18:30:03.384Z\"},\"id\":\"4ac2d9ec-d367-467f-b852-7a693aea6fdf\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"163be9a2-aa40-4915-aff0-db6370266d02\",\"email\":\"vvemula@salesforce.com\",\"active\":true,\"name\":\"Vamsi Vemula\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004lkPrIAI\",\"slackUserId\":\"WFB89UW03\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:03.384Z\",\"modifiedAt\":\"2022-08-30T18:30:03.384Z\"},\"externalGusId\":null}]}},\"requestId\":\"98266615-ebb3-1774-ed7e-eb9a57b28d37\",\"client\":\"icc-slack-app\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:59:46.158677+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205586158, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:59:46.158678+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205586158, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:59:46.158721+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742205586158, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:59:46.158773+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205586158, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: 36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:59:46.158872+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205586158, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:96:12)", "msg": "[handleEvent] received with eventType: icc-incident-updated" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:59:46.158974+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205586158, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:104:16)", "msg": "Impossible to route icc-incident-updated schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:59:46.159072+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742205586159, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:109:12)", "msg": "[handleEvent] received with eventType: icc-incident-updated finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T09:59:46.159168+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742205586159, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "IncidentEventProcessor.processEvent (src\/kafka\/processor\/shared\/incidentEventProcessor.ts:26:12)", "msg": " Handle process event icc-incident-updated in IncidentEventProcessor for payload : {\"createdAt\":\"2025-03-17T09:59:45.688Z\",\"user\":{\"id\":\"163be9a2-aa40-4915-aff0-db6370266d02\",\"gusUserId\":\"005B0000004lkPrIAI\",\"slackUserId\":\"WFB89UW03\",\"name\":\"Vamsi Vemula\",\"email\":\"vvemula@salesforce.com\"},\"incident\":{\"id\":\"36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8\",\"slackChannel\":{\"id\":\"C08J2GAMBA7\",\"name\":\"icc-73106543\"},\"subject\":\"RCG-GCP Audit compliance 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742206955510, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.510342+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742206955510, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.510397+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742206955510, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: 8314687c-abb3-4165-bbbf-414b12112a6b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.510487+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742206955510, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:96:12)", "msg": "[handleEvent] received with eventType: icc-incident-to-cis-response" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.510610+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742206955523, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "IncidentToCIEventProcessor.processEvent (src\/kafka\/processor\/iccRest\/incidentToCIEventProcessor.ts:18:12)", "msg": "Handle process event icc-incident-to-cis-response in IncidentToCiEventProcessor for payload : {\"createdAt\":\"2025-03-17T10:22:35.455Z\",\"incidentId\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C11x0AC\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000J7QbT2AV\"}]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.523799+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742206955523, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "AsyncHandler.transformIncidentToCiPayloadIntoUpdateDate (src\/service\/async\/asyncHandler.ts:187:12)", "msg": "transformIncidentToCiPayloadIntoUpdateDate input [{\"response\":{\"id\":\"aCqEE000000C11x0AC\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000J7QbT2AV\"}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.524063+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742206955524, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "AsyncHandler.transformIncidentToCiPayloadIntoUpdateDate (src\/service\/async\/asyncHandler.ts:198:12)", "msg": "transformIncidentToCiPayloadIntoUpdateDate output [\"a7JEE00000J7QbT2AV\"] + [\"aCqEE000000C11x0AC\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.524211+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742206955524, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "AsyncHandler.handleIncidentToCiCreated (src\/service\/async\/asyncHandler.ts:126:12)", "msg": "handleIncidentToCiCreated update for DB for 8314687c-abb3-4165-bbbf-414b12112a6b - [[\"a7JEE00000J7QbT2AV\"],[\"aCqEE000000C11x0AC\"]]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.524343+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742206955524, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "IncidentService.updateIncidentToCIsSfId (src\/service\/incident\/incident.service.ts:1354:12)", "msg": "updateIncidentToCIsSfId id - 8314687c-abb3-4165-bbbf-414b12112a6b - [\"a7JEE00000J7QbT2AV\"] - [\"aCqEE000000C11x0AC\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.524479+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742206955524, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "IncidentService.asyncUpdateIncidentToCIsSfId (src\/service\/incident\/incident.service.ts:1341:14)", "msg": "updateIncidentToCIsSfId for 8314687c-abb3-4165-bbbf-414b12112a6b - a7JEE00000J7QbT2AV - aCqEE000000C11x0AC" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.524606+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742206955524, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "updateIncidentToConfigurationItemSfId for id 8314687c-abb3-4165-bbbf-414b12112a6b, configurationItemId a7JEE00000J7QbT2AV, sfId aCqEE000000C11x0AC" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.524662+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742206955529, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "updateIncidentToConfigurationItemSfId for id 8314687c-abb3-4165-bbbf-414b12112a6b,\n      configurationItemId a7JEE00000J7QbT2AV, sfId aCqEE000000C11x0AC ->\n      {\"generatedMaps\":[],\"raw\":[],\"affected\":1}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.529375+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742206955529, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "AsyncHandler.handleIncidentToCiCreated (src\/service\/async\/asyncHandler.ts:129:12)", "msg": "handleIncidentToCiCreated updated for DB for 8314687c-abb3-4165-bbbf-414b12112a6b." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.529568+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742206955534, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 8314687c-abb3-4165-bbbf-414b12112a6b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.534641+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742206955534, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 8314687c-abb3-4165-bbbf-414b12112a6b configurationItemIds - [\"a7JEE00000J7QbT2AV\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.534641+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742206955534, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.535112+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742206955536, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000J7QbT2AV\",\"name\":\"usa662s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod5-uswest2.core2.usa662s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000GHhov2AD\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.536963+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742206955536, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 8314687c-abb3-4165-bbbf-414b12112a6b configurationItemsInfo - [{\"sfid\":\"a7JEE00000J7QbT2AV\",\"name\":\"usa662s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod5-uswest2.core2.usa662s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000GHhov2AD\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.536984+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742206955537, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-17T08:12:58.191Z\",\"modifiedAt\":\"2025-03-17T10:22:35.523Z\",\"id\":\"d6d4dd28-3f22-4427-b9e9-134a823c8027\",\"configurationItemId\":\"a7JEE00000J7QbT2AV\",\"createLock\":false,\"sfid\":\"aCqEE000000C11x0AC\",\"incidentId\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"lock\":{\"createdAt\":\"2025-03-17T08:12:58.225Z\",\"modifiedAt\":\"2025-03-17T10:22:34.141Z\",\"id\":\"e6b75ce2-ca2b-46f7-8b51-6441c7b9106d\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: 8314687c-abb3-4165-bbbf-414b12112a6b\",\"externalId\":\"a8LEE00001Bctft2AB\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.537195+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742206955537, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"d6d4dd28-3f22-4427-b9e9-134a823c8027\",\"incidentId\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"createLock\":false,\"sfid\":\"aCqEE000000C11x0AC\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-17T08:12:58.225Z\",\"modifiedAt\":\"2025-03-17T10:22:34.141Z\",\"id\":\"e6b75ce2-ca2b-46f7-8b51-6441c7b9106d\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: 8314687c-abb3-4165-bbbf-414b12112a6b\",\"externalId\":\"a8LEE00001Bctft2AB\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.537387+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742206955537, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000J7QbT2AV..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.537522+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742206955537, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000J7QbT2AV\",\"name\":\"usa662s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod5-uswest2.core2.usa662s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000GHhov2AD\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.537666+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742206955537, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000J7QbT2AV\",\"name\":\"usa662s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod5-uswest2.core2.usa662s\",\"parentId\":\"a7JEE00000GHhov2AD\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.537817+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742206955538, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000J7QbT2AV: \"13\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.538223+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742206955538, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"d6d4dd28-3f22-4427-b9e9-134a823c8027\",\"incidentId\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"createLock\":false,\"sfid\":\"aCqEE000000C11x0AC\",\"configurationItem\":{\"id\":\"a7JEE00000J7QbT2AV\",\"name\":\"usa662s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod5-uswest2.core2.usa662s\",\"parentId\":\"a7JEE00000GHhov2AD\",\"status\":null,\"childrenCount\":13},\"lock\":{\"createdAt\":\"2025-03-17T08:12:58.225Z\",\"modifiedAt\":\"2025-03-17T10:22:34.141Z\",\"id\":\"e6b75ce2-ca2b-46f7-8b51-6441c7b9106d\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: 8314687c-abb3-4165-bbbf-414b12112a6b\",\"externalId\":\"a8LEE00001Bctft2AB\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.538394+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742206955538, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for d6d4dd28-3f22-4427-b9e9-134a823c8027: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.538756+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742206955538, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "AsyncHandler.handleIncidentToCiCreated (src\/service\/async\/asyncHandler.ts:137:12)", "msg": "handleIncidentToCiCreated new Payload for topic: {\"createdAt\":\"2025-03-17T10:22:35.455Z\",\"incidentId\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C11x0AC\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000J7QbT2AV\"}],\"cis\":[{\"id\":\"d6d4dd28-3f22-4427-b9e9-134a823c8027\",\"incidentId\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"createLock\":false,\"sfid\":\"aCqEE000000C11x0AC\",\"configurationItem\":{\"id\":\"a7JEE00000J7QbT2AV\",\"name\":\"usa662s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod5-uswest2.core2.usa662s\",\"parentId\":\"a7JEE00000GHhov2AD\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-17T08:12:58.225Z\",\"modifiedAt\":\"2025-03-17T10:22:34.141Z\",\"id\":\"e6b75ce2-ca2b-46f7-8b51-6441c7b9106d\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: 8314687c-abb3-4165-bbbf-414b12112a6b\",\"externalId\":\"a8LEE00001Bctft2AB\"}}]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.538946+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742206955538, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "[Metrics.iccMetricRequestExecute] - icc-incident-to-cis-export-success - undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.538953+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742206955538, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.538978+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742206955548, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:74:14)", "msg": "ICC consumer received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.548717+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742206955548, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-rest'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.548816+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742206955548, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-17T10:22:35.455Z\",\"incidentId\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C11x0AC\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000J7QbT2AV\"}],\"cis\":[{\"id\":\"d6d4dd28-3f22-4427-b9e9-134a823c8027\",\"incidentId\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"createLock\":false,\"sfid\":\"aCqEE000000C11x0AC\",\"configurationItem\":{\"id\":\"a7JEE00000J7QbT2AV\",\"name\":\"usa662s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod5-uswest2.core2.usa662s\",\"parentId\":\"a7JEE00000GHhov2AD\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-17T08:12:58.225Z\",\"modifiedAt\":\"2025-03-17T10:22:34.141Z\",\"id\":\"e6b75ce2-ca2b-46f7-8b51-6441c7b9106d\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: 8314687c-abb3-4165-bbbf-414b12112a6b\",\"externalId\":\"a8LEE00001Bctft2AB\"}}]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.548834+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742206955548, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.548834+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742206955548, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.548866+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742206955548, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.548906+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742206955548, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: 8314687c-abb3-4165-bbbf-414b12112a6b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.548992+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742206955548, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:96:12)", "msg": "[handleEvent] received with eventType: icc-incident-to-cis-export-success" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.549072+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742206955549, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:104:16)", "msg": "Impossible to route icc-incident-to-cis-export-success schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.549157+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742206955549, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:109:12)", "msg": "[handleEvent] received with eventType: icc-incident-to-cis-export-success finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.549227+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1742206955556, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "GusUserService.getGusUserByEmail (src\/service\/user\/gusUser.service.ts:60:14)", "msg": "Unable to retrieve user techcustomerescalation@salesforce.com from GUS" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.556560+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1742206955724, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "Proxy.searchSlackUserByEmail (src\/service\/slack\/slackapi.service.ts:90:14)", "msg": "Error searching slack user with error: Error: An API error occurred: users_not_found" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.725018+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742206955724, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "TeamService.createUsersIfAbsent (src\/service\/team\/team.service.ts:729:18)", "msg": "Comms User techcustomerescalation@salesforce.com is not present in GUS. This could be a valid case for a DL email address" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:35.725155+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742206960698, "pid": 57, "hostname": "dyno-20c4e075-9d95-42f1-afa5-7f3b6e347c2c", "name": "icc-rest", "caller": "GusExportEventProcessor.upsertIncident (src\/kafka\/processor\/iccRest\/gusExportEventProcessor.ts:142:14)", "msg": "[GusExportEventProcessor.handleIncidentUpsertedEvent] Gus case added to incident 8314687c-abb3-4165-bbbf-414b12112a6b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-17T10:22:40.699016+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.4", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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