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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932613016, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:10:13.016187+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932613016, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6 configurationItemIds - [\"a7JEE00000LX0202AD\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:10:13.016190+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932613017, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:10:13.020493+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932613022, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:10:13.022381+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932613022, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6 configurationItemsInfo - [{\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:10:13.022385+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932613022, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T06:07:26.518Z\",\"modifiedAt\":\"2025-03-14T06:07:27.166Z\",\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"configurationItemId\":\"a7JEE00000LX0202AD\",\"createLock\":true,\"sfid\":\"aCqEE000000C0HB0A0\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T06:07:29.362Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:10:13.023646+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741932613023, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"createLock\":true,\"sfid\":\"aCqEE000000C0HB0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T06:07:29.362Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:10:13.023833+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741932613023, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000LX0202AD..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:10:13.023956+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932613023, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:10:13.024886+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932613024, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:10:13.025091+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932613025, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000LX0202AD: \"12\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:10:13.026134+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741932613026, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"createLock\":true,\"sfid\":\"aCqEE000000C0HB0A0\",\"configurationItem\":{\"id\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":12},\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T06:07:29.362Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:10:13.026294+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932613026, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for 855fb51c-8f1d-4ea3-bad1-12c5f5518e5c: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:10:13.026616+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932613028, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:10:13.028060+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932613028, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:10:13.028337+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932613030, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId a05b892f-42af-451f-81f4-65c23e87e2a6 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:10:13.030492+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932613030, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:10:13.030664+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932613031, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:14:12)", "msg": "getWorkItem incidentId a05b892f-42af-451f-81f4-65c23e87e2a6 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:10:13.032012+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932613138, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "UsdResourceService.getAllUsdResources (src\/service\/usdResource\/usdResource.service.ts:39:12)", "msg": "[usdResource.service.getUsdResources] for incidentId a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:10:13.138906+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741932613138, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:10:12)", "msg": "[usdResource.repository.getUsdResources] incidentId a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:10:13.139060+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933004487, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:16:44.487586+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741933004487, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:16:44.487687+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933004487, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:16:44.487818+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933004487, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:96:12)", "msg": "[handleEvent] received with eventType: icc-internal-comms-response" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:16:44.487943+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933004498, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "InternalCommsEventProcessor.processEvent (src\/kafka\/processor\/iccRest\/internalCommsEventProcessor.ts:22:12)", "msg": " Handle process event icc-internal-comms-response in CommsEventProcessor for payload : {\"createdAt\":\"2025-03-14T06:16:44.394Z\",\"user\":{\"id\":\"bb16322d-1285-4ecc-bc5c-ca4a1646e848\",\"email\":\"sam.ferguson@salesforce.com\",\"active\":true,\"name\":\"Sam Ferguson\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dL0IAI\",\"slackUserId\":\"WF6BZ67DE\",\"createdBy\":\"scott.meadows@salesforce.com\",\"modifiedBy\":\"scott.meadows@salesforce.com\",\"createdAt\":\"2022-12-01T12:10:14.746Z\",\"modifiedAt\":\"2022-12-01T12:10:14.746Z\"},\"incident\":{\"id\":\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\",\"slackChannel\":{\"id\":\"C08HGRX72UE\",\"name\":\"icc-73010822\"},\"subject\":\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\",\"description\":\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2.  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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933004514, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "InternalCommsEventProcessor.handleCommsResponse (src\/kafka\/processor\/iccRest\/internalCommsEventProcessor.ts:44:14)", "msg": "[InternalCommsEventProcessor.processEvent] Updating delivery status: {\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:16:44.514766+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741933004524, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:109:12)", "msg": "[handleEvent] received with eventType: icc-internal-comms-response finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:16:44.524867+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741933184915, "pid": 32, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:19:44.915328+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933202556, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":23.338167,\"method\":\"GET\",\"path\":\"\/api\/v1\/users\/me\",\"statusCode\":200}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:20:02.556975+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741933202556, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:20:02.556978+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741933202557, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "req": { "id": 124, "method": "GET", "url": "\/api\/v1\/users\/me", "query": { }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 21664 }, "res": { "statusCode": 200, "headers": "***" }, "responseTime": 24, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:20:02.557578+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933576778, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:26:16.778216+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933576778, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6 configurationItemIds - [\"a7JEE00000LX0202AD\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:26:16.778220+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933576778, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:26:16.779126+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933576780, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:26:16.781068+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933576781, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a05b892f-42af-451f-81f4-65c23e87e2a6 configurationItemsInfo - [{\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:26:16.781070+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933576781, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T06:07:26.518Z\",\"modifiedAt\":\"2025-03-14T06:20:26.746Z\",\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"configurationItemId\":\"a7JEE00000LX0202AD\",\"createLock\":true,\"sfid\":\"aCqEE000000C0HB0A0\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T06:07:29.362Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:26:16.781298+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741933576781, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"createLock\":true,\"sfid\":\"aCqEE000000C0HB0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T06:07:29.362Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:26:16.781518+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741933576781, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000LX0202AD..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:26:16.781674+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933576781, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:26:16.781923+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933576781, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:26:16.782648+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933576782, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000LX0202AD: \"12\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:26:16.783153+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741933576783, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"createLock\":true,\"sfid\":\"aCqEE000000C0HB0A0\",\"configurationItem\":{\"id\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":12},\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T06:07:29.362Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:26:16.783294+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741933576783, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for 855fb51c-8f1d-4ea3-bad1-12c5f5518e5c: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T06:26:16.783591+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741937357008, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T07:29:16.998Z\",\"user\":{\"id\":\"bb16322d-1285-4ecc-bc5c-ca4a1646e848\",\"email\":\"sam.ferguson@salesforce.com\",\"active\":true,\"name\":\"Sam Ferguson\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dL0IAI\",\"slackUserId\":\"WF6BZ67DE\",\"createdBy\":\"scott.meadows@salesforce.com\",\"modifiedBy\":\"scott.meadows@salesforce.com\",\"createdAt\":\"2022-12-01T12:10:14.746Z\",\"modifiedAt\":\"2022-12-01T12:10:14.746Z\"},\"incident\":{\"id\":\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\"},\"eventObj\":{\"createdAt\":\"2025-03-14T07:29:16.755Z\",\"modifiedAt\":\"2025-03-14T07:29:16.755Z\",\"createdBy\":{\"id\":\"bb16322d-1285-4ecc-bc5c-ca4a1646e848\",\"email\":\"sam.ferguson@salesforce.com\",\"active\":true,\"name\":\"Sam Ferguson\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dL0IAI\",\"slackUserId\":\"WF6BZ67DE\",\"createdBy\":\"scott.meadows@salesforce.com\",\"modifiedBy\":\"scott.meadows@salesforce.com\",\"createdAt\":\"2022-12-01T12:10:14.746Z\",\"modifiedAt\":\"2022-12-01T12:10:14.746Z\"},\"modifiedBy\":{\"id\":\"bb16322d-1285-4ecc-bc5c-ca4a1646e848\",\"email\":\"sam.ferguson@salesforce.com\",\"active\":true,\"name\":\"Sam Ferguson\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dL0IAI\",\"slackUserId\":\"WF6BZ67DE\",\"createdBy\":\"scott.meadows@salesforce.com\",\"modifiedBy\":\"scott.meadows@salesforce.com\",\"createdAt\":\"2022-12-01T12:10:14.746Z\",\"modifiedAt\":\"2022-12-01T12:10:14.746Z\"},\"id\":\"19d1aa72-4d0d-433e-9428-78f0ba6d48fa\",\"swimlane\":{\"createdAt\":\"2025-03-14T04:23:05.320Z\",\"modifiedAt\":\"2025-03-14T05:47:09.101Z\",\"createdBy\":{\"id\":\"bb16322d-1285-4ecc-bc5c-ca4a1646e848\",\"email\":\"sam.ferguson@salesforce.com\",\"active\":true,\"name\":\"Sam Ferguson\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dL0IAI\",\"slackUserId\":\"WF6BZ67DE\",\"createdBy\":\"scott.meadows@salesforce.com\",\"modifiedBy\":\"scott.meadows@salesforce.com\",\"createdAt\":\"2022-12-01T12:10:14.746Z\",\"modifiedAt\":\"2022-12-01T12:10:14.746Z\"},\"modifiedBy\":{\"id\":\"bb16322d-1285-4ecc-bc5c-ca4a1646e848\",\"email\":\"sam.ferguson@salesforce.com\",\"active\":true,\"name\":\"Sam Ferguson\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dL0IAI\",\"slackUserId\":\"WF6BZ67DE\",\"createdBy\":\"scott.meadows@salesforce.com\",\"modifiedBy\":\"scott.meadows@salesforce.com\",\"createdAt\":\"2022-12-01T12:10:14.746Z\",\"modifiedAt\":\"2022-12-01T12:10:14.746Z\"},\"id\":\"d71d7bb7-04a8-4777-b635-8adbba6c4096\",\"incidentId\":\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\",\"name\":\"Restart a test pod cc-ecom-web-001\",\"assignee\":{\"id\":\"656c86b1-a205-4de3-a76a-cf41d3a5355b\",\"email\":\"greg.zheng@salesforce.com\",\"active\":true,\"name\":\"Greg Zheng\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005LIjKIAW\",\"slackUserId\":\"WKEET41E1\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:25:43.043Z\",\"modifiedAt\":\"2023-04-20T14:25:43.043Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T07:59:16.781Z\"},\"content\":\"Restarts (either manual or via MO) have proven ineffective on their own, so this swimlane is effectively on hold again.  Investigation into the errors occurring on start-up are being pursued via the manually swimlane.\",\"index\":5,\"slackChannelId\":\"C08HGRX72UE\"},\"requestId\":\"ktdh2t-gd15de-n9vsf-e8tlr-1741937356105\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:29:17.008674+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741939157142, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T07:59:17.133Z\",\"incident\":{\"id\":\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\"},\"eventObj\":{\"incidentId\":\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\",\"reminderId\":\"64c61a1d-90e0-42c5-8b29-e532f0b95327\",\"additionalInfo\":{\"createdAt\":\"2025-03-14T04:23:05.320Z\",\"modifiedAt\":\"2025-03-14T07:29:21.587Z\",\"id\":\"d71d7bb7-04a8-4777-b635-8adbba6c4096\",\"incidentId\":\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\",\"name\":\"Restart a test pod cc-ecom-web-001\",\"assignee\":{\"id\":\"656c86b1-a205-4de3-a76a-cf41d3a5355b\",\"email\":\"greg.zheng@salesforce.com\",\"active\":true,\"name\":\"Greg Zheng\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005LIjKIAW\",\"slackUserId\":\"WKEET41E1\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:25:43.043Z\",\"modifiedAt\":\"2023-04-20T14:25:43.043Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"OnHold\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T07:59:16.781Z\"},\"reminderData\":{\"id\":\"64c61a1d-90e0-42c5-8b29-e532f0b95327\",\"name\":\"Restart a test pod cc-ecom-web-001\",\"type\":\"SWIMLANE\",\"active\":true,\"incidentId\":\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T07:59:16.781Z\",\"occurrences\":[],\"offsetValue\":30,\"additionalInfo\":{\"id\":\"d71d7bb7-04a8-4777-b635-8adbba6c4096\",\"name\":\"Restart a test pod cc-ecom-web-001\",\"index\":1,\"status\":\"OnHold\",\"assignee\":{\"id\":\"656c86b1-a205-4de3-a76a-cf41d3a5355b\",\"name\":\"Greg Zheng\",\"email\":\"greg.zheng@salesforce.com\",\"active\":true,\"profile\":\"icc standard user\",\"lastName\":null,\"createdAt\":\"2023-04-20T14:25:43.043Z\",\"createdBy\":\"icc@slack.app\",\"firstName\":null,\"gusUserId\":\"005B0000005LIjKIAW\",\"modifiedAt\":\"2023-04-20T14:25:43.043Z\",\"modifiedBy\":\"icc@slack.app\",\"slackUserId\":\"WKEET41E1\"},\"createdAt\":\"2025-03-14T04:23:05.320Z\",\"incidentId\":\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\",\"modifiedAt\":\"2025-03-14T07:29:21.587Z\",\"cadenceUnit\":\"m\",\"cadenceValue\":30,\"includeInComms\":true},\"currentOccurrence\":0},\"slackChannelId\":\"C08HGRX72UE\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T07:59:17.142442+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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Communications Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\\\",\\\"email\\\":\\\"jvanzanten@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Johan van Zanten\\\",\\\"firstName\\\":\\\"Johan\\\",\\\"lastName\\\":\\\"van Zanten\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002VHhlYAG\\\",\\\"slackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"createdBy\\\":\\\"icc@aloha.sso\\\",\\\"modifiedBy\\\":\\\"jvanzanten@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-03-17T16:30:03.441Z\\\",\\\"modifiedAt\\\":\\\"2022-03-17T16:30:38.981Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"Application\\\",\\\"rootCause\\\":\\\"Other\\\",\\\"createdAt\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"scrumTeamId\\\":\\\"a00B0000000qzVKIAY\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"caseNumber\\\":\\\"73010822\\\",\\\"caseRecordId\\\":\\\"500EE00001TryhmYAB\\\",\\\"servicesImpacted\\\":[\\\"Commerce\\\"],\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/sCvMALxz3vwa\\\",\\\"engagedAt\\\":\\\"2025-03-14T04:12:27.915Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T07:33:13.285Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":8,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\",\\\"needs\\\":\\\"Senior Commerce Cloud subject matter experts are currently investigating the failures of the restart attempts.  The status of relevant supporting containers are currently under investigation, focusing on errors communicating between JWA and ecom pods.\\\\nThe CC Digital AppServer team has just joined the bridge to help investigate the JWA-ECOM problems.\\\"},\\\"sentAt\\\":\\\"2025-03-14T08:10:36.018Z\\\",\\\"swimlaneUpdates\\\":[{\\\"id\\\":\\\"19d1aa72-4d0d-433e-9428-78f0ba6d48fa\\\",\\\"content\\\":\\\"Restarts (either manual or via MO) have proven ineffective on their own, so this swimlane is effectively on hold again.  Investigation into the errors occurring on start-up are being pursued via the manually swimlane.\\\",\\\"createdAt\\\":\\\"2025-03-14T07:29:16.755Z\\\",\\\"createdBy\\\":\\\"Sam Ferguson\\\",\\\"swimlaneId\\\":\\\"d71d7bb7-04a8-4777-b635-8adbba6c4096\\\",\\\"swimlaneIndex\\\":1,\\\"swimlaneName\\\":\\\"Restart a test pod cc-ecom-web-001\\\",\\\"swimlaneStatus\\\":\\\"OnHold\\\"},{\\\"id\\\":\\\"0a6648b3-45f8-43a1-ac44-5f6d84230189\\\",\\\"content\\\":\\\"JWA team has identified an issue communicating between JWA pod and ecom pod.  Teams are currently deep-diving on this issue.\\\",\\\"createdAt\\\":\\\"2025-03-14T06:55:37.236Z\\\",\\\"createdBy\\\":\\\"Sam Ferguson\\\",\\\"swimlaneId\\\":\\\"a4e608d7-730e-4b1e-8f0f-c3a9fffbe5ce\\\",\\\"swimlaneIndex\\\":2,\\\"swimlaneName\\\":\\\"Kill pods manually via console\\\",\\\"swimlaneStatus\\\":\\\"InProgress\\\"}],\\\"slackChannelIds\\\":[\\\"C060H30P9FZ\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"sitereliability@salesforce.com\\\",\\\"cc.sre.team@salesforce.com\\\",\\\"commercecloud-tce@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"617c36ab-5b1f-4b5d-88f8-7ba29f77ef76\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":8,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams ", "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:10:36.825190+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "are investigating these failures.\\\",\\\"needs\\\":\\\"Senior Commerce Cloud subject matter experts are currently investigating the failures of the restart attempts.  The status of relevant supporting containers are currently under investigation, focusing on errors communicating between JWA and ecom pods.\\\\nThe CC Digital AppServer team has just joined the bridge to help investigate the JWA-ECOM problems.\\\"},\\\"sentAt\\\":\\\"2025-03-14T08:10:36.018Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":7,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"5 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\",\\\"needs\\\":\\\"Senior Commerce Cloud subject matter experts are currently investigating the failures of the restart attempts.  The status of relevant supporting containers are currently under investigation, focusing on errors communicating between JWA and ecom pods.\\\"},\\\"sentAt\\\":\\\"2025-03-14T07:33:30.880Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":6,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"4 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\",\\\"needs\\\":\\\"Senior Commerce Cloud subject matter experts are currently investigating the failures of the restart attempts.  The status of relevant supporting containers are currently under investigation, focusing on errors communicating between JWA and ecom pods.\\\"},\\\"sentAt\\\":\\\"2025-03-14T06:56:24.668Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":5,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"4 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web--001) to test that hypothesis.\\\",\\\"needs\\\":\\\"The restart of the test pod via Managed Operations failed, and teams are have gotten approvals and are attempting to action the test pod manually via the console.\\\"},\\\"sentAt\\\":\\\"2025-03-14T06:16:42.619Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"3 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web-001) to test that hypothesis.\\\",\\\"needs\\\":\\\"The restart of the test pod via Managed Operations is taking longer than expected.  That process is being allowed to continue, but teams are preparing a change request to make the change manually if needed.\\\"},\\\"sentAt\\\":\\\"2025-03-14T05:30:13.390Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"2 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are preparing to execute a restart one one of the test pods in the FI to test this hypothesis.\\\",\\\"needs\\\":\\\"Commerce Cloud service teams have prepared a change case and are currently pursuing the necessary approvals to execute it.\\\"},\\\"sentAt\\\":\\\"2025-03-14T04:53:25.031Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"110 minutes\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast1.  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be requi", "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:10:36.825190+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "red after the clean-up, and teams are preparing to execute a restart one one of the test pods in the FI to test this hypothesis.\\\",\\\"needs\\\":\\\"Commerce Cloud service teams are preparing a change case to perform the restart of the test pod.\\\"},\\\"sentAt\\\":\\\"2025-03-14T04:20:03.073Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"New\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/fox-tbtq-jij\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"duration\\\":\\\"8 seconds\\\",\\\"incidentCommander\\\":\\\"Sreekanth Muppalaneni\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WPSQCBZ98\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":\\\"This initial internal comm was sent automatically from ICC for a newly established incident. We will provide updates as information around the incident becomes available. If you have information or expertise that may be able to support resolution of this incident. Please join us using the links from the incident details\\\",\\\"sentAt\\\":\\\"2025-03-14T04:11:54.260Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"pjvwyt-xvc9bf-ybnc9f-kbj7pd-1741939831283\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:10:36.825190+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741939836825, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:10:36.825191+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741939836825, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:10:36.825196+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741939838324, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:10:38.324416+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741939838324, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:10:38.324664+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741941879540, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T08:44:39.389Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"name\":\"Krisztian Zsibrek\",\"email\":\"kzsibrek@salesforce.com\"},\"incident\":{\"id\":\"4e547913-bf7c-4a68-8ea6-78ba55ada2be\",\"slackChannel\":{\"id\":\"C08H9H693E3\",\"name\":\"icc-73016858\"},\"subject\":\"USA244s High APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa244s, FI: AWS-PROD1-USEAST1. \\nAnomalies detected in the timeframe 2025-03-14 08:34:00.000 - 2025-03-14 08:37:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa244s\",\"detectedTime\":\"2025-03-14T08:39:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q3SSYWT8P1138Q\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T08:12:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/zpi-ysrj-xgj\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-339-788-5402, pin: 640166119; 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741941879540, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: 4e547913-bf7c-4a68-8ea6-78ba55ada2be" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:44:39.540765+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741941879540, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:96:12)", "msg": "[handleEvent] received with eventType: icc-incident-updated" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:44:39.540930+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741941879540, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:104:16)", "msg": "Impossible to route icc-incident-updated schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:44:39.541041+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741941879541, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:109:12)", "msg": "[handleEvent] received with eventType: icc-incident-updated finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:44:39.541160+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741941893150, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "TrustApiService.getPostingByExternalId (src\/service\/trust\/trust.api.service.ts:124:14)", "msg": "Getting get posting by externalId from https:\/\/api.admin.trust.salesforce.com" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:44:53.157107+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741941902675, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":8.527739,\"method\":\"GET\",\"path\":\"\/api\/v1\/users\/me\",\"statusCode\":200}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:45:02.675150+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741941902675, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:45:02.675208+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741941902675, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "req": { "id": 253, "method": "GET", "url": "\/api\/v1\/users\/me", "query": { }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 49916 }, "res": { "statusCode": 200, "headers": "***" }, "responseTime": 9, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:45:02.675796+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741942315647, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "buildAuditEntry for user {\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:51:55.647724+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741942315676, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 4e547913-bf7c-4a68-8ea6-78ba55ada2be" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:51:55.676919+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741942315676, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 4e547913-bf7c-4a68-8ea6-78ba55ada2be configurationItemIds - [\"a7JEE00000FJ7TR2A1\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:51:55.676921+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741942315677, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:51:55.677578+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741942315679, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000FJ7TR2A1\",\"name\":\"usa244s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa244s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aX2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:51:55.679389+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741942315679, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 4e547913-bf7c-4a68-8ea6-78ba55ada2be configurationItemsInfo - [{\"sfid\":\"a7JEE00000FJ7TR2A1\",\"name\":\"usa244s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa244s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aX2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:51:55.679392+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741942315679, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T08:42:55.286Z\",\"modifiedAt\":\"2025-03-14T08:42:56.356Z\",\"id\":\"bd6f20d3-715c-4379-9f5e-b478a510b9c2\",\"configurationItemId\":\"a7JEE00000FJ7TR2A1\",\"createLock\":true,\"sfid\":\"aCqEE000000C0In0AK\",\"incidentId\":\"4e547913-bf7c-4a68-8ea6-78ba55ada2be\",\"lock\":{\"createdAt\":\"2025-03-14T08:42:55.319Z\",\"modifiedAt\":\"2025-03-14T08:42:57.877Z\",\"id\":\"19f8bf4a-07fd-4d78-abda-32b4f742af5c\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: 4e547913-bf7c-4a68-8ea6-78ba55ada2be\",\"externalId\":\"a8LEE00001BWbNO2A1\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:51:55.679580+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741942315679, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"bd6f20d3-715c-4379-9f5e-b478a510b9c2\",\"incidentId\":\"4e547913-bf7c-4a68-8ea6-78ba55ada2be\",\"createLock\":true,\"sfid\":\"aCqEE000000C0In0AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T08:42:55.319Z\",\"modifiedAt\":\"2025-03-14T08:42:57.877Z\",\"id\":\"19f8bf4a-07fd-4d78-abda-32b4f742af5c\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: 4e547913-bf7c-4a68-8ea6-78ba55ada2be\",\"externalId\":\"a8LEE00001BWbNO2A1\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:51:55.679768+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741942315679, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000FJ7TR2A1..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:51:55.679895+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741942315679, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000FJ7TR2A1\",\"name\":\"usa244s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa244s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aX2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:51:55.680047+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741942315680, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000FJ7TR2A1\",\"name\":\"usa244s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa244s\",\"parentId\":\"a7JAH000000I3aX2AS\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:51:55.680196+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741942315680, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000FJ7TR2A1: \"13\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:51:55.681025+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741942315681, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"bd6f20d3-715c-4379-9f5e-b478a510b9c2\",\"incidentId\":\"4e547913-bf7c-4a68-8ea6-78ba55ada2be\",\"createLock\":true,\"sfid\":\"aCqEE000000C0In0AK\",\"configurationItem\":{\"id\":\"a7JEE00000FJ7TR2A1\",\"name\":\"usa244s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa244s\",\"parentId\":\"a7JAH000000I3aX2AS\",\"status\":null,\"childrenCount\":13},\"lock\":{\"createdAt\":\"2025-03-14T08:42:55.319Z\",\"modifiedAt\":\"2025-03-14T08:42:57.877Z\",\"id\":\"19f8bf4a-07fd-4d78-abda-32b4f742af5c\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: 4e547913-bf7c-4a68-8ea6-78ba55ada2be\",\"externalId\":\"a8LEE00001BWbNO2A1\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:51:55.681231+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741942315683, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:51:55.683651+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741942315833, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaProducer.produceEvent (src\/kafka\/producer\/IccRestKafkaProducer.ts:34:16)", "msg": " Handle produce event icc-page-request for payload : {\"createdAt\":\"2025-03-14T08:51:55.833Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"4e547913-bf7c-4a68-8ea6-78ba55ada2be\",\"slackChannel\":{\"id\":\"C08H9H693E3\",\"name\":\"icc-73016858\"},\"subject\":\"USA244s High APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa244s, FI: AWS-PROD1-USEAST1. \\nAnomalies detected in the timeframe 2025-03-14 08:34:00.000 - 2025-03-14 08:37:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa244s\",\"detectedTime\":\"2025-03-14T08:39:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q3SSYWT8P1138Q\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T08:12:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/zpi-ysrj-xgj\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-339-788-5402, pin: 640166119; \\nFind numbers in more regions on https:\/\/tel.meet\/zpi-ysrj-xgj?pin=3103091428857, pin: 3103091428857\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T08:42:41.227Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73016858\",\"caseRecordId\":\"500EE00001TsQFoYAN\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/6Mg7AEnqHBeT\",\"engagedAt\":\"2025-03-14T08:42:55.408Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T08:44:43.882Z\"},\"eventObj\":{\"ok\":true,\"id\":\"ad32fbb7-cc35-40c6-a213-5487864126ba\",\"serviceId\":\"PESOBA9\",\"serviceName\":\"GUS: CRM Database Sustaining Engineering Incident Escalation\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: USA244s High APT Incident\\nSeverity: Sev2\\nSlack Channel: #icc-73016858\\nBridge URL: https:\/\/meet.google.com\/zpi-ysrj-xgj\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-339-788-5402, pin: 640166119; \\nFind numbers in more regions on https:\/\/tel.meet\/zpi-ysrj-xgj?pin=3103091428857, pin: 3103091428857\\n\\nAdditional Details: \",\"incidentSubject\":\"USA244s High APT Incident\",\"incidentDescription\":\"Sherlock detected an APT Incident for Cell: usa244s, FI: AWS-PROD1-USEAST1. \\nAnomalies detected in the timeframe 2025-03-14 08:34:00.000 - 2025-03-14 08:37:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa244s\"},\"requestId\":\"lmr88h-uynkx6-y96k8-dgod-1741942315466\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:51:55.833589+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741942315843, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T08:51:55.833Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"4e547913-bf7c-4a68-8ea6-78ba55ada2be\",\"slackChannel\":{\"id\":\"C08H9H693E3\",\"name\":\"icc-73016858\"},\"subject\":\"USA244s High APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa244s, FI: AWS-PROD1-USEAST1. \\nAnomalies detected in the timeframe 2025-03-14 08:34:00.000 - 2025-03-14 08:37:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa244s\",\"detectedTime\":\"2025-03-14T08:39:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q3SSYWT8P1138Q\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T08:12:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/zpi-ysrj-xgj\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-339-788-5402, pin: 640166119; \\nFind numbers in more regions on https:\/\/tel.meet\/zpi-ysrj-xgj?pin=3103091428857, pin: 3103091428857\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T08:42:41.227Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73016858\",\"caseRecordId\":\"500EE00001TsQFoYAN\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/6Mg7AEnqHBeT\",\"engagedAt\":\"2025-03-14T08:42:55.408Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T08:44:43.882Z\"},\"eventObj\":{\"ok\":true,\"id\":\"ad32fbb7-cc35-40c6-a213-5487864126ba\",\"serviceId\":\"PESOBA9\",\"serviceName\":\"GUS: CRM Database Sustaining Engineering Incident Escalation\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: USA244s High APT Incident\\nSeverity: Sev2\\nSlack Channel: #icc-73016858\\nBridge URL: https:\/\/meet.google.com\/zpi-ysrj-xgj\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-339-788-5402, pin: 640166119; \\nFind numbers in more regions on https:\/\/tel.meet\/zpi-ysrj-xgj?pin=3103091428857, pin: 3103091428857\\n\\nAdditional Details: \",\"incidentSubject\":\"USA244s High APT Incident\",\"incidentDescription\":\"Sherlock detected an APT Incident for Cell: usa244s, FI: AWS-PROD1-USEAST1. \\nAnomalies detected in the timeframe 2025-03-14 08:34:00.000 - 2025-03-14 08:37:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa244s\"},\"requestId\":\"lmr88h-uynkx6-y96k8-dgod-1741942315466\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:51:55.843376+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741942315843, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:104:16)", "msg": "Impossible to route icc-page-request schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:51:55.843752+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741942315843, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:109:12)", "msg": "[handleEvent] received with eventType: icc-page-request finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:51:55.843834+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741942353877, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:74:14)", "msg": "ICC consumer received kafka message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:52:33.877477+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741942353878, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-rest'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:52:33.878692+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741942353878,\"pid\":250,\"hostname\":\"dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed\",\"name\":\"icc-common\",\"msg\":\"Kafka Consumer is returning ProcessedKafkaEvent {\\\"createdAt\\\":\\\"2025-03-14T08:52:33.503Z\\\",\\\"user\\\":{\\\"id\\\":\\\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\\\",\\\"email\\\":\\\"jvanzanten@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Johan van Zanten\\\",\\\"firstName\\\":\\\"Johan\\\",\\\"lastName\\\":\\\"van Zanten\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002VHhlYAG\\\",\\\"slackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"createdBy\\\":\\\"icc@aloha.sso\\\",\\\"modifiedBy\\\":\\\"jvanzanten@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-03-17T16:30:03.441Z\\\",\\\"modifiedAt\\\":\\\"2022-03-17T16:30:38.981Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HGRX72UE\\\",\\\"name\\\":\\\"icc-73010822\\\"},\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"description\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2.  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Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\\\nRestart of multiple ECOM cells at 08:40 restored service health across prod and stage environments.\\\",\\\"actions\\\":\\\"The team is verifying service health recovery through Kaiju dashboards, which will take time as automated monitor tests are catching up with the changes.\\\",\\\"needs\\\":\\\"Engineers will continue to monitor service recovery.\\\\n cell1 (dev. env.) is not being restarted so that engineers can further debugging the underlying problem.\\\"},\\\"sentAt\\\":\\\"2025-03-14T08:52:33.121Z\\\",\\\"swimlaneUpdates\\\":[{\\\"id\\\":\\\"19d1aa72-4d0d-433e-9428-78f0ba6d48fa\\\",\\\"content\\\":\\\"Restarts (either manual or via MO) have proven ineffective on their own, so this swimlane is effectively on hold again.  Investigation into the errors occurring on start-up are being pursued via the manually swimlane.\\\",\\\"createdAt\\\":\\\"2025-03-14T07:29:16.755Z\\\",\\\"createdBy\\\":\\\"Sam Ferguson\\\",\\\"swimlaneId\\\":\\\"d71d7bb7-04a8-4777-b635-8adbba6c4096\\\",\\\"swimlaneIndex\\\":1,\\\"swimlaneName\\\":\\\"Restart a test pod cc-ecom-web-001\\\",\\\"swimlaneStatus\\\":\\\"OnHold\\\"},{\\\"id\\\":\\\"0a6648b3-45f8-43a1-ac44-5f6d84230189\\\",\\\"content\\\":\\\"JWA team has identified an issue communicating between JWA pod and ecom pod.  Teams are currently deep-diving on this issue.\\\",\\\"createdAt\\\":\\\"2025-03-14T06:55:37.236Z\\\",\\\"createdBy\\\":\\\"Sam Ferguson\\\",\\\"swimlaneId\\\":\\\"a4e608d7-730e-4b1e-8f0f-c3a9fffbe5ce\\\",\\\"swimlaneIndex\\\":2,\\\"swimlaneName\\\":\\\"Kill pods manually via console\\\",\\\"swimlaneStatus\\\":\\\"InProgress\\\"}],\\\"slackChannelIds\\\":[\\\"C060H30P9FZ\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"cc.sre.team@salesforce.com\\\",\\\"commercecloud-tce@salesforce.com\\\",\\\"sitereliability@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"051c74ea-4d7d-4844-b0a5-3934d0e3f88a\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":10,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\\\nRestart of multiple ECOM cells at 08:40 restored service health across prod and stage environments.\\\",\\\"actions\\\":\\\"The team is verifying service health recovery through Kaiju dashboards, which will take time as automated monitor tests are catching up with the changes.\\\",\\\"needs\\\":\\\"Engineers will continue to monitor service recovery.\\\\n cell1 (dev. env.) is not being restarted so that engineers can further debugging the underlying problem.\\\"},\\\"sentAt\\\":\\\"2025-03-14T08:52:33.121Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":9,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:", "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:52:33.879391+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\\nA restart in a dev. environment (cell3) seems to have cleared the communication problems between JWA and ECOM, and appears to be restoring service.\\\",\\\"needs\\\":\\\"Engineers are working to restart the other affected cells to restore JWA-ECOM communications and overall service health. cell1 is being held back for further debugging of the underlying problem.\\\"},\\\"sentAt\\\":\\\"2025-03-14T08:40:33.377Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":8,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"U02PVUDCDH8\\\",\\\"sentBy\\\":\\\"Johan van Zanten\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"6 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\",\\\"needs\\\":\\\"Senior Commerce Cloud subject matter experts are currently investigating the failures of the restart attempts.  The status of relevant supporting containers are currently under investigation, focusing on errors communicating between JWA and ecom pods.\\\\nThe CC Digital AppServer team has just joined the bridge to help investigate the JWA-ECOM problems.\\\"},\\\"sentAt\\\":\\\"2025-03-14T08:10:36.018Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":7,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"5 hours\\\",\\\"incidentCommander\\\":\\\"Leandro Matheus De Azeredo\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U07FEP3NTM0\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\",\\\"needs\\\":\\\"Senior Commerce Cloud subject matter experts are currently investigating the failures of the restart attempts.  The status of relevant supporting containers are currently under investigation, focusing on errors communicating between JWA and ecom pods.\\\"},\\\"sentAt\\\":\\\"2025-03-14T07:33:30.880Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":6,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"4 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web—001) to test that hypothesis.  Restarts (both via Manage Operations and manually via console) have failed on the ‘readinessProbe’ during start-up.  Teams are investigating these failures.\\\",\\\"needs\\\":\\\"Senior Commerce Cloud subject matter experts are currently investigating the failures of the restart attempts.  The status of relevant supporting containers are currently under investigation, focusing on errors communicating between JWA and ecom pods.\\\"},\\\"sentAt\\\":\\\"2025-03-14T06:56:24.668Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":5,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"4 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-ecom-web--001) to test that hypothesis.\\\",\\\"needs\\\":\\\"The restart of the test pod via Managed Operations failed, and teams are have gotten approvals and are attempting to action the test pod manually via the console.\\\"},\\\"sentAt\\\":\\\"2025-03-14T06:16:42.619Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"3 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are attempting to restart one of the two test pods (cc-", "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:52:33.879391+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "ecom-web-001) to test that hypothesis.\\\",\\\"needs\\\":\\\"The restart of the test pod via Managed Operations is taking longer than expected.  That process is being allowed to continue, but teams are preparing a change request to make the change manually if needed.\\\"},\\\"sentAt\\\":\\\"2025-03-14T05:30:13.390Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"ServiceDisruption\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"2 hours\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are preparing to execute a restart one one of the test pods in the FI to test this hypothesis.\\\",\\\"needs\\\":\\\"Commerce Cloud service teams have prepared a change case and are currently pursuing the necessary approvals to execute it.\\\"},\\\"sentAt\\\":\\\"2025-03-14T04:53:25.031Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/uep-orev-wph\\\",\\\"sentBySlackUserId\\\":\\\"WF6BZ67DE\\\",\\\"sentBy\\\":\\\"Sam Ferguson\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T02:30:00.000Z\\\",\\\"duration\\\":\\\"110 minutes\\\",\\\"incidentCommander\\\":\\\"Mamta Deshmukh\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WGQ566QAX\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":{\\\"conditions\\\":\\\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast1.  This FI contains four pods, two of which house customers and two of which are test pods.  Customers hosted in this FI would be unable to access their storefronts.\\\",\\\"actions\\\":\\\"Commerce Cloud service owners have observed a high persistent volume usage, but the initial clean-up effort did not alleviate the impact.  One operating hypothesis is that a restart may be required after the clean-up, and teams are preparing to execute a restart one one of the test pods in the FI to test this hypothesis.\\\",\\\"needs\\\":\\\"Commerce Cloud service teams are preparing a change case to perform the restart of the test pod.\\\"},\\\"sentAt\\\":\\\"2025-03-14T04:20:03.073Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"New\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https:\/\/meet.google.com\/fox-tbtq-jij\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE)\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T04:11:46.442Z\\\",\\\"duration\\\":\\\"8 seconds\\\",\\\"incidentCommander\\\":\\\"Sreekanth Muppalaneni\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WPSQCBZ98\\\",\\\"subject\\\":\\\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\\\",\\\"team\\\":\\\"CC SRE 24x7\\\",\\\"content\\\":\\\"This initial internal comm was sent automatically from ICC for a newly established incident. We will provide updates as information around the incident becomes available. If you have information or expertise that may be able to support resolution of this incident. Please join us using the links from the incident details\\\",\\\"sentAt\\\":\\\"2025-03-14T04:11:54.260Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"a7xim-9pfde-kwdth-raibn-1741942352935\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:52:33.879391+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741942353879, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T08:52:33.879420+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741944186448, "pid": 32, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Connected to Redis" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:23:06.448161+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741944186448, "pid": 32, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Redis client ready" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:23:06.448872+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741944259607, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:24:19.607357+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741944303413, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Connected to Redis" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:25:03.413439+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741944303414, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Redis client ready" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:25:03.414200+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741944404931, "pid": 32, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14676168704,\"uptime\":1764019.33,\"totalMem\":16484151296,\"loadavg\":[0.06,0.07,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11756810,\"nice\":4600,\"sys\":1617570,\"idle\":1747192030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":12806390,\"nice\":3840,\"sys\":1635310,\"idle\":1746242360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13147420,\"nice\":3610,\"sys\":1641760,\"idle\":1746037070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13343210,\"nice\":4460,\"sys\":1674750,\"idle\":1745644260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":14317390,\"nice\":3150,\"sys\":1638230,\"idle\":1744452520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13351560,\"nice\":2560,\"sys\":1652590,\"idle\":1745569090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13186500,\"nice\":3340,\"sys\":1645560,\"idle\":1745932520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":12931000,\"nice\":4190,\"sys\":1656990,\"idle\":1745924310,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":5987,\"sum\":59595}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:26:44.931299+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741944404931, "pid": 32, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:26:44.931358+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741944694955, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 4e547913-bf7c-4a68-8ea6-78ba55ada2be" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:31:34.955801+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741944694955, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 4e547913-bf7c-4a68-8ea6-78ba55ada2be configurationItemIds - [\"a7JEE00000FJ7TR2A1\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:31:34.955805+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741944694956, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:31:34.956433+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741944694958, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000FJ7TR2A1\",\"name\":\"usa244s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa244s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aX2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:31:34.958466+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741944694958, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 4e547913-bf7c-4a68-8ea6-78ba55ada2be configurationItemsInfo - [{\"sfid\":\"a7JEE00000FJ7TR2A1\",\"name\":\"usa244s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa244s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aX2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:31:34.958468+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741944694958, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T08:42:55.286Z\",\"modifiedAt\":\"2025-03-14T08:42:56.356Z\",\"id\":\"bd6f20d3-715c-4379-9f5e-b478a510b9c2\",\"configurationItemId\":\"a7JEE00000FJ7TR2A1\",\"createLock\":true,\"sfid\":\"aCqEE000000C0In0AK\",\"incidentId\":\"4e547913-bf7c-4a68-8ea6-78ba55ada2be\",\"lock\":{\"createdAt\":\"2025-03-14T08:42:55.319Z\",\"modifiedAt\":\"2025-03-14T08:42:57.877Z\",\"id\":\"19f8bf4a-07fd-4d78-abda-32b4f742af5c\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: 4e547913-bf7c-4a68-8ea6-78ba55ada2be\",\"externalId\":\"a8LEE00001BWbNO2A1\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:31:34.958688+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741944694958, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"bd6f20d3-715c-4379-9f5e-b478a510b9c2\",\"incidentId\":\"4e547913-bf7c-4a68-8ea6-78ba55ada2be\",\"createLock\":true,\"sfid\":\"aCqEE000000C0In0AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T08:42:55.319Z\",\"modifiedAt\":\"2025-03-14T08:42:57.877Z\",\"id\":\"19f8bf4a-07fd-4d78-abda-32b4f742af5c\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: 4e547913-bf7c-4a68-8ea6-78ba55ada2be\",\"externalId\":\"a8LEE00001BWbNO2A1\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:31:34.958898+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741944694958, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000FJ7TR2A1..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:31:34.959494+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741944694959, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000FJ7TR2A1\",\"name\":\"usa244s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa244s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aX2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:31:34.959695+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741944694959, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000FJ7TR2A1\",\"name\":\"usa244s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa244s\",\"parentId\":\"a7JAH000000I3aX2AS\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:31:34.959979+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741944694960, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000FJ7TR2A1: \"13\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:31:34.960529+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741944694960, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"bd6f20d3-715c-4379-9f5e-b478a510b9c2\",\"incidentId\":\"4e547913-bf7c-4a68-8ea6-78ba55ada2be\",\"createLock\":true,\"sfid\":\"aCqEE000000C0In0AK\",\"configurationItem\":{\"id\":\"a7JEE00000FJ7TR2A1\",\"name\":\"usa244s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa244s\",\"parentId\":\"a7JAH000000I3aX2AS\",\"status\":null,\"childrenCount\":13},\"lock\":{\"createdAt\":\"2025-03-14T08:42:55.319Z\",\"modifiedAt\":\"2025-03-14T08:42:57.877Z\",\"id\":\"19f8bf4a-07fd-4d78-abda-32b4f742af5c\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: 4e547913-bf7c-4a68-8ea6-78ba55ada2be\",\"externalId\":\"a8LEE00001BWbNO2A1\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:31:34.960710+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741944694960, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for bd6f20d3-715c-4379-9f5e-b478a510b9c2: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:31:34.961033+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741944694962, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:31:34.962918+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741944694962, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId 4e547913-bf7c-4a68-8ea6-78ba55ada2be" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:31:34.963142+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741944694964, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId 4e547913-bf7c-4a68-8ea6-78ba55ada2be - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:31:34.965122+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741944694965, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId 4e547913-bf7c-4a68-8ea6-78ba55ada2be" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:31:34.965613+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741944694966, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:14:12)", "msg": "getWorkItem incidentId 4e547913-bf7c-4a68-8ea6-78ba55ada2be - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:31:34.967110+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946102159, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:55:02.159910+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946102160, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "req": { "id": 340, "method": "GET", "url": "\/api\/v1\/incidents?pageSize=2", "query": { "pageSize": "2" }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 62354 }, "res": { "statusCode": 200, "headers": "***" }, "responseTime": 57, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:55:02.160940+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946140380, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Connected to Redis" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:55:40.381619+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946140381, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Redis client ready" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:55:40.381622+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946144931, "pid": 32, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14669209600,\"uptime\":1765759.33,\"totalMem\":16484151296,\"loadavg\":[0.15,0.07,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11767590,\"nice\":4600,\"sys\":1619030,\"idle\":1748916540,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":12814860,\"nice\":3840,\"sys\":1636700,\"idle\":1747968930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13161950,\"nice\":3610,\"sys\":1643020,\"idle\":1747759060,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13354870,\"nice\":4460,\"sys\":1676510,\"idle\":1747367280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":14329910,\"nice\":3150,\"sys\":1639710,\"idle\":1746174020,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13361560,\"nice\":2560,\"sys\":1654150,\"idle\":1747291180,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13199600,\"nice\":3340,\"sys\":1647160,\"idle\":1747656000,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":12942740,\"nice\":4190,\"sys\":1658410,\"idle\":1747649960,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":5990,\"sum\":59589}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:55:44.931286+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946144931, "pid": 32, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:55:44.931353+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946166019, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 2760aadb-509b-4e16-84a6-47b56e893681" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:56:06.019350+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946166019, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 2760aadb-509b-4e16-84a6-47b56e893681 configurationItemIds - [\"a7JEE00000FJ7TV2A1\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:56:06.019353+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946166019, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:56:06.019983+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946166022, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000FJ7TV2A1\",\"name\":\"usa254s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa254s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aX2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:56:06.022466+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946166022, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id 2760aadb-509b-4e16-84a6-47b56e893681 configurationItemsInfo - [{\"sfid\":\"a7JEE00000FJ7TV2A1\",\"name\":\"usa254s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa254s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aX2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:56:06.022467+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946166022, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T09:48:45.586Z\",\"modifiedAt\":\"2025-03-14T09:48:46.222Z\",\"id\":\"cdc64252-3814-49a1-a813-52e26186d790\",\"configurationItemId\":\"a7JEE00000FJ7TV2A1\",\"createLock\":true,\"sfid\":\"aCqEE000000C0KP0A0\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"lock\":{\"createdAt\":\"2025-03-14T09:48:45.614Z\",\"modifiedAt\":\"2025-03-14T09:48:47.938Z\",\"id\":\"87a35f78-6726-4ac1-9c02-f72b4881372f\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: 2760aadb-509b-4e16-84a6-47b56e893681\",\"externalId\":\"a8LEE00001BWa3G2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:56:06.022680+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946166022, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"cdc64252-3814-49a1-a813-52e26186d790\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"createLock\":true,\"sfid\":\"aCqEE000000C0KP0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T09:48:45.614Z\",\"modifiedAt\":\"2025-03-14T09:48:47.938Z\",\"id\":\"87a35f78-6726-4ac1-9c02-f72b4881372f\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: 2760aadb-509b-4e16-84a6-47b56e893681\",\"externalId\":\"a8LEE00001BWa3G2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:56:06.022895+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946166022, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000FJ7TV2A1..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:56:06.023059+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946166023, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000FJ7TV2A1\",\"name\":\"usa254s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa254s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aX2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:56:06.023597+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741946166023, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000FJ7TV2A1\",\"name\":\"usa254s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa254s\",\"parentId\":\"a7JAH000000I3aX2AS\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T09:56:06.023766+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946891579, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:30:14)", "msg": "[usd.config.loadAccessTokensFromEnv] Start - Loading access tokens from env to \/app\/build\/config" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:08:11.579200+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946891579, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:31:14)", "msg": "\n\n[usd. clientCert] ==>>-----BEGIN CERTIFICATE-----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\nmsD17lr0TD\/+ScTaDn80tDliSUBNzNIF2gEk\/Gc55sUV+Q==\n-----END CERTIFICATE-----\n-----BEGIN 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CERTIFICATE-----\n-----BEGIN CERTIFICATE-----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\ng+qyDLoAy\/td0D8ha8SlWt5ee2cAF9Xu7Y9jNe21Ug==\n-----END CERTIFICATE-----" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:08:11.579367+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946891579, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:33:16)", "msg": "Loading client cert" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:08:11.579485+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946891579, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:35:16)", "msg": "[certPath]\/tmp\/usd-client-cert.pem" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:08:11.580164+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946891580, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:39:14)", "msg": "\n\n[usd. clientKey] ==>>-----BEGIN RSA PRIVATE KEY-----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\nJ10RAAit+uwsvYZXhHYjjBWdsMADp02xRRybiu1DulaAypC9H3+7XQ==\n-----END RSA PRIVATE KEY-----" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:08:11.580683+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946891580, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:41:16)", "msg": "Loading client key" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:08:11.580799+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946891580, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:43:16)", "msg": "[keyPath]\/tmp\/usd-client-key.pem" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:08:11.580910+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946891580, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:39:14)", "msg": "\n\n[usd. clientKey] ==>>-----BEGIN RSA PRIVATE KEY-----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\nJ10RAAit+uwsvYZXhHYjjBWdsMADp02xRRybiu1DulaAypC9H3+7XQ==\n-----END RSA PRIVATE KEY-----" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:08:11.581110+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946891581, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:41:16)", "msg": "Loading client key" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:08:11.581212+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946891581, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Object.loadAccessTokensFromEnv (src\/config\/usd.config.ts:43:16)", "msg": "[keyPath]\/tmp\/usd-client-key.pem" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:08:11.581329+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946891581, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Object.usdHttpsAgent (src\/config\/usd.config.ts:13:14)", "msg": "\n\n[https agent cert] ==>>-----BEGIN CERTIFICATE-----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\nmsD17lr0TD\/+ScTaDn80tDliSUBNzNIF2gEk\/Gc55sUV+Q==\n-----END CERTIFICATE-----\n-----BEGIN CERTIFICATE-----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\n1pBvoHYJvgB55Kq92wJl\/QHUmY3nQw==\n-----END CERTIFICATE-----\n-----BEGIN CERTIFICATE-----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\ng+qyDLoAy\/td0D8ha8SlWt5ee2cAF9Xu7Y9jNe21Ug==\n-----END CERTIFICATE-----" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:08:11.582021+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946891581, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Object.usdHttpsAgent (src\/config\/usd.config.ts:14:14)", "msg": "\n\n[https agent key] ==>>-----BEGIN RSA PRIVATE KEY-----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\nJ10RAAit+uwsvYZXhHYjjBWdsMADp02xRRybiu1DulaAypC9H3+7XQ==\n-----END RSA PRIVATE KEY-----" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:08:11.582142+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741946891584, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Object.usdHttpsAgent (src\/config\/usd.config.ts:13:14)", "msg": "\n\n[https agent cert] ==>>-----BEGIN CERTIFICATE-----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\nmsD17lr0TD\/+ScTaDn80tDliSUBNzNIF2gEk\/Gc55sUV+Q==\n-----END CERTIFICATE-----\n-----BEGIN CERTIFICATE-----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\n1pBvoHYJvgB55Kq92wJl\/QHUmY3nQw==\n-----END CERTIFICATE-----\n-----BEGIN CERTIFICATE-----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\ng+qyDLoAy\/td0D8ha8SlWt5ee2cAF9Xu7Y9jNe21Ug==\n-----END 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958365, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:104:16)", "msg": "Impossible to route icc-usd-resource-deleted schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.365796+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741948958365, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:109:12)", "msg": "[handleEvent] received with eventType: icc-usd-resource-deleted finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.366375+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958385, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:104:16)", "msg": "Impossible to route icc-usd-resource-created schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.385772+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958447, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "UsdResourceEventProcessor.processEvent (src\/kafka\/processor\/iccRest\/usdResourceEventProcessor.ts:22:12)", "msg": "[UsdResourceEventProcessor] Handle process event icc-usd-resource-response for payload {\"createdAt\":\"2025-03-14T10:42:38.385Z\",\"incidentId\":\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\",\"user\":{\"id\":\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\",\"email\":\"jvanzanten@salesforce.com\",\"active\":true,\"name\":\"Johan van Zanten\",\"firstName\":\"Johan\",\"lastName\":\"van Zanten\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002VHhlYAG\",\"slackUserId\":\"U02PVUDCDH8\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"jvanzanten@salesforce.com\",\"createdAt\":\"2022-03-17T16:30:03.441Z\",\"modifiedAt\":\"2022-03-17T16:30:38.981Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.448110+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958448, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "AsyncHandler.handleUsdResourcePatched (src\/service\/async\/asyncHandler.ts:369:16)", "msg": "[asyncHandler.handleUsdResourcePatched] update for 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b - {\"createdAt\":\"2025-03-14T10:42:38.385Z\",\"incidentId\":\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\",\"user\":{\"id\":\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\",\"email\":\"jvanzanten@salesforce.com\",\"active\":true,\"name\":\"Johan van Zanten\",\"firstName\":\"Johan\",\"lastName\":\"van Zanten\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002VHhlYAG\",\"slackUserId\":\"U02PVUDCDH8\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"jvanzanten@salesforce.com\",\"createdAt\":\"2022-03-17T16:30:03.441Z\",\"modifiedAt\":\"2022-03-17T16:30:38.981Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.448296+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958448, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:10:12)", "msg": "[usdResource.repository.getUsdResources] incidentId 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.448929+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958452, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:14:12)", "msg": "[usdResource.repository.getUsdResources] incidentId 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.452751+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958452, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "AsyncHandler.handleUsdResourcePatched (src\/service\/async\/asyncHandler.ts:391:16)", "msg": "[asyncHandler.handleUsdResourcePatched] matching response USD resources to existing entries: []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.452896+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 40, "time": 1741948958452, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "AsyncHandler.handleUsdResourcePatched (src\/service\/async\/asyncHandler.ts:437:18)", "msg": "[asyncHandler.handleUsdResourcePatched] nothing to patch for 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.453049+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741948958453, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:109:12)", "msg": "[handleEvent] received with eventType: icc-usd-resource-response finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.453641+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958615, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:74:14)", "msg": "ICC consumer received kafka message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.615568+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741948958615, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-rest'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.615871+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958615, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:42:38.607Z\",\"user\":{\"id\":\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\",\"email\":\"jvanzanten@salesforce.com\",\"active\":true,\"name\":\"Johan van Zanten\",\"firstName\":\"Johan\",\"lastName\":\"van Zanten\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002VHhlYAG\",\"slackUserId\":\"U02PVUDCDH8\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"jvanzanten@salesforce.com\",\"createdAt\":\"2022-03-17T16:30:03.441Z\",\"modifiedAt\":\"2022-03-17T16:30:38.981Z\"},\"incident\":{\"id\":\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\",\"slackChannel\":{\"id\":\"C08HGRX72UE\",\"name\":\"icc-73010822\"},\"subject\":\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\",\"description\":\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\nRestart of multiple ECOM cells at 08:40 restored service health across prod and stage environments for both customers.\\ncell1 (no external customers) is not being restarted so that engineers can further debugging the underlying problem.\",\"detectedTime\":\"2025-03-14T03:23:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1P8P5QAHKFVOM\",\"impact\":[\"ServiceDisruption\"],\"impactStartTime\":\"2025-03-14T02:30:00.000Z\",\"impactEndTime\":\"2025-03-14T08:40:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/uep-orev-wph\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T04:11:46.442Z\",\"modifiedAt\":\"2025-03-14T07:33:08.264Z\",\"createdBy\":{\"id\":\"4b5f3482-f266-4b16-9eee-a99777f81a54\",\"email\":\"smuppalaneni@salesforce.com\",\"active\":true,\"name\":\"Sreekanth 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"-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.615937+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958615, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.615960+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958615, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.616011+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741948958616, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.616127+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958616, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.616301+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958616, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:96:12)", "msg": "[handleEvent] received with eventType: icc-usd-resource-deleted" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.616850+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958616, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:104:16)", "msg": "Impossible to route icc-usd-resource-deleted schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.617047+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741948958617, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:109:12)", "msg": "[handleEvent] received with eventType: icc-usd-resource-deleted finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.617148+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958635, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:74:14)", "msg": "ICC consumer received kafka message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.636115+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741948958636, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-rest'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.636379+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958636, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:42:38.628Z\",\"user\":{\"id\":\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\",\"email\":\"jvanzanten@salesforce.com\",\"active\":true,\"name\":\"Johan van Zanten\",\"firstName\":\"Johan\",\"lastName\":\"van Zanten\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002VHhlYAG\",\"slackUserId\":\"U02PVUDCDH8\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"jvanzanten@salesforce.com\",\"createdAt\":\"2022-03-17T16:30:03.441Z\",\"modifiedAt\":\"2022-03-17T16:30:38.981Z\"},\"incident\":{\"id\":\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\",\"slackChannel\":{\"id\":\"C08HGRX72UE\",\"name\":\"icc-73010822\"},\"subject\":\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\",\"description\":\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\nRestart of multiple ECOM cells at 08:40 restored service health across prod and stage environments for both customers.\\ncell1 (no external customers) is not being restarted so that engineers can further debugging the underlying problem.\",\"detectedTime\":\"2025-03-14T03:23:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1P8P5QAHKFVOM\",\"impact\":[\"ServiceDisruption\"],\"impactStartTime\":\"2025-03-14T02:30:00.000Z\",\"impactEndTime\":\"2025-03-14T08:40:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/uep-orev-wph\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T04:11:46.442Z\",\"modifiedAt\":\"2025-03-14T07:33:08.264Z\",\"createdBy\":{\"id\":\"4b5f3482-f266-4b16-9eee-a99777f81a54\",\"email\":\"smuppalaneni@salesforce.com\",\"active\":true,\"name\":\"Sreekanth 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Commander\",\"user\":{\"id\":\"8aa5b62b-c4c9-4baa-92ff-7fc0efc61a81\",\"email\":\"ldeazeredo@salesforce.com\",\"active\":true,\"name\":\"Leandro Matheus De Azeredo\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000Rac8rYAB\",\"slackUserId\":\"U07FEP3NTM0\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-08-19T13:48:11.844Z\",\"modifiedAt\":\"2024-08-19T13:48:11.844Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T04:14:51.385Z\",\"modifiedAt\":\"2025-03-14T07:33:08.264Z\",\"createdBy\":{\"id\":\"a752944f-31f3-4920-ab36-f33fc25320f0\",\"email\":\"mervyn.das@salesforce.com\",\"active\":true,\"name\":\"Mervyn Das\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002UfW1YAK\",\"slackUserId\":\"U02PSDTTBV1\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-10-16T22:01:05.071Z\",\"modifiedAt\":\"2022-10-16T22:01:05.071Z\"},\"modifiedBy\":{\"id\":\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\",\"email\":\"jvanzanten@salesforce.com\",\"active\":true,\"name\":\"Johan van Zanten\",\"firstName\":\"Johan\",\"lastName\":\"van Zanten\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002VHhlYAG\",\"slackUserId\":\"U02PVUDCDH8\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"jvanzanten@salesforce.com\",\"createdAt\":\"2022-03-17T16:30:03.441Z\",\"modifiedAt\":\"2022-03-17T16:30:38.981Z\"},\"id\":\"b47d7b17-84cc-4019-9669-1b37c2da2859\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\",\"email\":\"jvanzanten@salesforce.com\",\"active\":true,\"name\":\"Johan van Zanten\",\"firstName\":\"Johan\",\"lastName\":\"van Zanten\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002VHhlYAG\",\"slackUserId\":\"U02PVUDCDH8\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"jvanzanten@salesforce.com\",\"createdAt\":\"2022-03-17T16:30:03.441Z\",\"modifiedAt\":\"2022-03-17T16:30:38.981Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Unknown\",\"createdAt\":\"2025-03-14T04:11:46.442Z\",\"scrumTeamId\":\"a00B0000000qzVKIAY\",\"team\":\"CC SRE 24x7\",\"caseNumber\":\"73010822\",\"caseRecordId\":\"500EE00001TryhmYAB\",\"servicesImpacted\":[\"Commerce\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/sCvMALxz3vwa\",\"engagedAt\":\"2025-03-14T04:12:27.915Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:25:01.895Z\"},\"eventObj\":[],\"requestId\":\"ne4osi-rn2rh5-8bi2r-2jyh7v-1741948957695\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.636435+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958636, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.636435+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958636, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.636484+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741948958636, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.636555+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958636, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.636674+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958636, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:96:12)", "msg": "[handleEvent] received with eventType: icc-usd-resource-created" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.636778+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958636, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:104:16)", "msg": "Impossible to route icc-usd-resource-created schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.636881+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741948958636, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:109:12)", "msg": "[handleEvent] received with eventType: icc-usd-resource-created finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.636976+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958640, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:74:14)", "msg": "ICC consumer received kafka message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.640447+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741948958640, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-incident-closed' for consumer group='icc-rest'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.640869+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958640, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:42:38.390Z\",\"user\":{\"id\":\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\",\"gusUserId\":\"005EE000002VHhlYAG\",\"slackUserId\":\"U02PVUDCDH8\",\"name\":\"Johan van Zanten\",\"email\":\"jvanzanten@salesforce.com\"},\"incident\":{\"id\":\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\",\"slackChannel\":{\"id\":\"C08HGRX72UE\",\"name\":\"icc-73010822\"},\"subject\":\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\",\"description\":\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\nRestart of multiple ECOM cells at 08:40 restored service health across prod and stage environments for both customers.\\ncell1 (no external customers) is not being restarted so that engineers can further debugging the underlying problem.\",\"detectedTime\":\"2025-03-14T03:23:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1P8P5QAHKFVOM\",\"impact\":[\"ServiceDisruption\"],\"impactStartTime\":\"2025-03-14T02:30:00.000Z\",\"impactEndTime\":\"2025-03-14T08:40:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/uep-orev-wph\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Unknown\",\"createdAt\":\"2025-03-14T04:11:46.442Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000LkpbIAC\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"The storage volume for the cells filled up just before the outage, but the full cause is unknown.\",\"customerExperience\":\"Two customers sites were complete down; accessing their sites returned only \\\"no healthy upstream\\\".\",\"immediateResolution\":\"ECOM cells were restarted. (JWA cells were restarted earlier, but did not resolve the problem on their own.)\",\"aarQuestions\":\"1. The service teams responding to this incident encountered considerable challenges creating a change case for our primary path to mitigation.  What can be done to better-enable service teams as concerns change case creation and the approval processes that go with them?\\n a. While the creation of the change case itself presented challenges, the approval process presented additional challenges.  The CC service owners knew they wanted to restart a test pod before CIR even engaged (~03:55-04:00 UTC), but we weren’t able to actually execute that step until ~05:00 UTC.\\n b. Should CC SRE be added to the Falcon SRE approval list in GUS, for approving EBFs?\\n  CP SRE had to be paged back to the bridge just to perform this function.\\n2. During the incident response, it was difficult to directly engage subject matter experts with relevant and important knowledge to the bridge.  What can be done to either make those resources more accessible, or better yet disseminate their knowledge to their teams to avoid that sort of bottleneck.\\n3. How did the volume filling up trigger this problem?\\n4. How could the volume-filling-up problem be automatically mitigated to avoid or reduce customer impact?\\n5. What prevented the initial cell restarts from clearing the problem?\\n6. in this incident, what are the dependencies between the App tier and ECOM that required the ECOM restart to restore service, and how can we anticipate these in future incidents?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"CC Ecom Startup&Properties\",\"closedBy\":{\"id\":\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\",\"email\":\"jvanzanten@salesforce.com\",\"active\":true,\"name\":\"Johan van Zanten\",\"firstName\":\"Johan\",\"lastName\":\"van Zanten\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002VHhlYAG\",\"slackUserId\":\"U02PVUDCDH8\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"jvanzanten@salesforce.com\",\"createdAt\":\"2022-03-17T16:30:03.441Z\",\"modifiedAt\":\"2022-03-17T16:30:38.981Z\"},\"incidentId\":\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\",\"createdBy\":{\"id\":\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\",\"email\":\"jvanzanten@salesforce.com\",\"active\":true,\"name\":\"Johan van Zanten\",\"firstName\":\"Johan\",\"lastName\":\"van Zanten\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002VHhlYAG\",\"slackUserId\":\"U02PVUDCDH8\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"jvanzanten@salesforce.com\",\"createdAt\":\"2022-03-17T16:30:03.441Z\",\"modifiedAt\":\"2022-03-17T16:30:38.981Z\"},\"modifiedBy\":{\"id\":\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\",\"email\":\"jvanzanten@salesforce.com\",\"active\":true,\"name\":\"Johan van Zanten\",\"firstName\":\"Johan\",\"lastName\":\"van Zanten\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002VHhlYAG\",\"slackUserId\":\"U02PVUDCDH8\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"jvanzanten@salesforce.com\",\"createdAt\":\"2022-03-17T16:30:03.441Z\",\"modifiedAt\":\"2022-03-17T16:30:38.981Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T10:42:38.304Z\",\"modifiedAt\":\"2025-03-14T10:42:38.304Z\",\"id\":\"d28f5cf9-de59-4616-90cf-99cfb6c7059e\"},\"scrumTeamId\":\"a00B0000000qzVKIAY\",\"team\":\"CC SRE 24x7\",\"caseNumber\":\"73010822\",\"caseRecordId\":\"500EE00001TryhmYAB\",\"servicesImpacted\":[\"Commerce\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https:\/\/salesforce.quip.com\/sCvMALxz3vwa\",\"engagedAt\":\"2025-03-14T04:12:27.915Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:25:01.895Z\"},\"requestId\":\"ne4osi-rn2rh5-8bi2r-2jyh7v-1741948957695\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.640997+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958641, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:96:12)", "msg": "[handleEvent] received with eventType: icc-incident-closed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.641345+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958641, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:104:16)", "msg": "Impossible to route icc-incident-closed schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.641866+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741948958641, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:109:12)", "msg": "[handleEvent] received with eventType: icc-incident-closed finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.641976+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958687, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:74:14)", "msg": "ICC consumer received kafka message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.687587+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958688, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "UsdResourceEventProcessor.processEvent (src\/kafka\/processor\/iccRest\/usdResourceEventProcessor.ts:22:12)", "msg": "[UsdResourceEventProcessor] Handle process event icc-usd-resource-response for payload {\"createdAt\":\"2025-03-14T10:42:38.638Z\",\"incidentId\":\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\",\"user\":{\"id\":\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\",\"email\":\"jvanzanten@salesforce.com\",\"active\":true,\"name\":\"Johan van Zanten\",\"firstName\":\"Johan\",\"lastName\":\"van Zanten\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002VHhlYAG\",\"slackUserId\":\"U02PVUDCDH8\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"jvanzanten@salesforce.com\",\"createdAt\":\"2022-03-17T16:30:03.441Z\",\"modifiedAt\":\"2022-03-17T16:30:38.981Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.688887+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958688, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "AsyncHandler.handleUsdResourcePatched (src\/service\/async\/asyncHandler.ts:369:16)", "msg": "[asyncHandler.handleUsdResourcePatched] update for 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b - {\"createdAt\":\"2025-03-14T10:42:38.638Z\",\"incidentId\":\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\",\"user\":{\"id\":\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\",\"email\":\"jvanzanten@salesforce.com\",\"active\":true,\"name\":\"Johan van Zanten\",\"firstName\":\"Johan\",\"lastName\":\"van Zanten\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002VHhlYAG\",\"slackUserId\":\"U02PVUDCDH8\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"jvanzanten@salesforce.com\",\"createdAt\":\"2022-03-17T16:30:03.441Z\",\"modifiedAt\":\"2022-03-17T16:30:38.981Z\"},\"responses\":[]}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.689068+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958689, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:10:12)", "msg": "[usdResource.repository.getUsdResources] incidentId 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.689232+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958690, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:14:12)", "msg": "[usdResource.repository.getUsdResources] incidentId 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.690900+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948958690, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "AsyncHandler.handleUsdResourcePatched (src\/service\/async\/asyncHandler.ts:391:16)", "msg": "[asyncHandler.handleUsdResourcePatched] matching response USD resources to existing entries: []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.691069+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 40, "time": 1741948958691, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "AsyncHandler.handleUsdResourcePatched (src\/service\/async\/asyncHandler.ts:437:18)", "msg": "[asyncHandler.handleUsdResourcePatched] nothing to patch for 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.691216+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741948958691, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:109:12)", "msg": "[handleEvent] received with eventType: icc-usd-resource-response finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:38.691852+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948963350, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:74:14)", "msg": "ICC consumer received kafka message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:43.350750+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741948963351, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='icc-rest'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:43.351111+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948963351, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:42:43.342Z\",\"incident\":{\"id\":\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\",\"slackChannel\":{\"id\":\"C08HGRX72UE\",\"name\":\"icc-73010822\"},\"subject\":\"Multiple customer Storefronts are inaccessible in aws-prod21-useast2\",\"description\":\"Beginning 2025-03-14 02:30 UTC, Commerce Cloud service teams detected storefront issues for all four Commerce Cloud cells in Hyperforce FI aws-prod21-usaeast2 (CC instance PODUSA602101).  This FI contains four pods, two of which house customers and two of which are test pods.  The two customers hosted in this FI are unable to access their storefronts.\\nRestart of multiple ECOM cells at 08:40 restored service health across prod and stage environments for both customers.\\ncell1 (no external customers) is not being restarted so that engineers can further debugging the underlying problem.\",\"detectedTime\":\"2025-03-14T03:23:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q1P8P5QAHKFVOM\",\"impact\":[\"ServiceDisruption\"],\"impactStartTime\":\"2025-03-14T02:30:00.000Z\",\"impactEndTime\":\"2025-03-14T08:40:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/uep-orev-wph\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Unknown\",\"createdAt\":\"2025-03-14T04:11:46.442Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000LkpbIAC\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"The storage volume for the cells filled up just before the outage, but the full cause is unknown.\",\"customerExperience\":\"Two customers sites were complete down; accessing their sites returned only \\\"no healthy upstream\\\".\",\"immediateResolution\":\"ECOM cells were restarted. (JWA cells were restarted earlier, but did not resolve the problem on their own.)\",\"aarQuestions\":\"1. The service teams responding to this incident encountered considerable challenges creating a change case for our primary path to mitigation.  What can be done to better-enable service teams as concerns change case creation and the approval processes that go with them?\\n a. While the creation of the change case itself presented challenges, the approval process presented additional challenges.  The CC service owners knew they wanted to restart a test pod before CIR even engaged (~03:55-04:00 UTC), but we weren’t able to actually execute that step until ~05:00 UTC.\\n b. Should CC SRE be added to the Falcon SRE approval list in GUS, for approving EBFs?\\n  CP SRE had to be paged back to the bridge just to perform this function.\\n2. During the incident response, it was difficult to directly engage subject matter experts with relevant and important knowledge to the bridge.  What can be done to either make those resources more accessible, or better yet disseminate their knowledge to their teams to avoid that sort of bottleneck.\\n3. How did the volume filling up trigger this problem?\\n4. How could the volume-filling-up problem be automatically mitigated to avoid or reduce customer impact?\\n5. What prevented the initial cell restarts from clearing the problem?\\n6. in this incident, what are the dependencies between the App tier and ECOM that required the ECOM restart to restore service, and how can we anticipate these in future incidents?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"CC Ecom Startup&Properties\",\"closedBy\":{\"id\":\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\",\"email\":\"jvanzanten@salesforce.com\",\"active\":true,\"name\":\"Johan van Zanten\",\"firstName\":\"Johan\",\"lastName\":\"van Zanten\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002VHhlYAG\",\"slackUserId\":\"U02PVUDCDH8\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"jvanzanten@salesforce.com\",\"createdAt\":\"2022-03-17T16:30:03.441Z\",\"modifiedAt\":\"2022-03-17T16:30:38.981Z\"},\"incidentId\":\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\",\"createdBy\":{\"id\":\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\",\"email\":\"jvanzanten@salesforce.com\",\"active\":true,\"name\":\"Johan van Zanten\",\"firstName\":\"Johan\",\"lastName\":\"van Zanten\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002VHhlYAG\",\"slackUserId\":\"U02PVUDCDH8\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"jvanzanten@salesforce.com\",\"createdAt\":\"2022-03-17T16:30:03.441Z\",\"modifiedAt\":\"2022-03-17T16:30:38.981Z\"},\"modifiedBy\":{\"id\":\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\",\"email\":\"jvanzanten@salesforce.com\",\"active\":true,\"name\":\"Johan van Zanten\",\"firstName\":\"Johan\",\"lastName\":\"van Zanten\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002VHhlYAG\",\"slackUserId\":\"U02PVUDCDH8\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"jvanzanten@salesforce.com\",\"createdAt\":\"2022-03-17T16:30:03.441Z\",\"modifiedAt\":\"2022-03-17T16:30:38.981Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T10:42:38.304Z\",\"modifiedAt\":\"2025-03-14T10:42:38.304Z\",\"id\":\"d28f5cf9-de59-4616-90cf-99cfb6c7059e\"},\"scrumTeamId\":\"a00B0000000qzVKIAY\",\"team\":\"CC SRE 24x7\",\"caseNumber\":\"73010822\",\"caseRecordId\":\"500EE00001TryhmYAB\",\"servicesImpacted\":[\"Commerce\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https:\/\/salesforce.quip.com\/sCvMALxz3vwa\",\"engagedAt\":\"2025-03-14T04:12:27.915Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:25:01.895Z\"},\"eventObj\":{\"link\":\"https:\/\/salesforce.quip.com\/sCvMALxz3vwa\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:43.351214+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948963351, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:43.351215+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948963351, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:43.351246+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741948963351, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:43.351327+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948963351, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:43.351474+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948963351, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:96:12)", "msg": "[handleEvent] received with eventType: icc-report-finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:43.351586+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948963351, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:104:16)", "msg": "Impossible to route icc-report-finished schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:43.351685+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741948963351, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:109:12)", "msg": "[handleEvent] received with eventType: icc-report-finished finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:43.351803+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948964850, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:74:14)", "msg": "ICC consumer received kafka message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:44.850839+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741948964850, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:44.850935+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948964850, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:42:44.750Z\",\"user\":{\"id\":\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\",\"gusUserId\":\"005EE000002VHhlYAG\",\"slackUserId\":\"U02PVUDCDH8\",\"name\":\"Johan van Zanten\",\"email\":\"jvanzanten@salesforce.com\"},\"incident\":{\"id\":\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\",\"slackChannel\":{\"id\":\"C08HGRX72UE\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TryhmYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T10:42:44.750Z\",\"recordId\":\"500EE00001TryhmYAB\",\"incidentId\":\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\",\"caseNumber\":\"73010822\"},\"changes\":{}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:44.850938+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948964850, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:44.850960+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948964850, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:44.851005+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741948964851, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:44.851077+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948964851, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:44.851184+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948964851, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:96:12)", "msg": "[handleEvent] received with eventType: icc-gus-response" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:44.851265+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948964851, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "GusExportEventProcessor.processEvent (src\/kafka\/processor\/iccRest\/gusExportEventProcessor.ts:63:12)", "msg": " Handle process event icc-gus-response in GusExportEventProcessor for payload : {\"createdAt\":\"2025-03-14T10:42:44.750Z\",\"user\":{\"id\":\"a7124a8a-17a3-4650-b2a5-fd9dcc920279\",\"gusUserId\":\"005EE000002VHhlYAG\",\"slackUserId\":\"U02PVUDCDH8\",\"name\":\"Johan van Zanten\",\"email\":\"jvanzanten@salesforce.com\"},\"incident\":{\"id\":\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\",\"slackChannel\":{\"id\":\"C08HGRX72UE\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TryhmYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T10:42:44.750Z\",\"recordId\":\"500EE00001TryhmYAB\",\"incidentId\":\"8d4068ab-d4f7-43d0-b43b-cea57acb8f8b\",\"caseNumber\":\"73010822\"},\"changes\":{}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:44.852159+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948964852, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "GusExportEventProcessor.processEvent (src\/kafka\/processor\/iccRest\/gusExportEventProcessor.ts:67:16)", "msg": "[handleEvent] icc-gus-response for incident id: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:44.852296+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741948964852, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "GusExportEventProcessor.handleGusResponse (src\/kafka\/processor\/iccRest\/gusExportEventProcessor.ts:78:12)", "msg": "GUS export event: incident_closed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T10:42:44.852412+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741954364943, "pid": 32, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:12:44.943298+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954367907, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:12:47.907740+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954367907, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemIds - [\"a7JEE00000KN9NY2A1\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:12:47.907743+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954367907, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:12:47.908278+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954367909, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:12:47.910264+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954367910, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemsInfo - [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:12:47.910272+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954367910, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T12:06:51.282Z\",\"modifiedAt\":\"2025-03-14T12:06:51.951Z\",\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"configurationItemId\":\"a7JEE00000KN9NY2A1\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:12:47.910510+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741954367910, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:12:47.910685+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741954367910, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000KN9NY2A1..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:12:47.910852+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954367910, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:12:47.911044+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954367911, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:12:47.911204+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954367911, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000KN9NY2A1: \"13\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:12:47.911683+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741954367911, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":13},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:12:47.911872+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954402937, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:22.937445+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954402938, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:22.939187+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954402939, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemsInfo - [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:22.939191+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954402939, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T12:06:51.282Z\",\"modifiedAt\":\"2025-03-14T12:06:51.951Z\",\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"configurationItemId\":\"a7JEE00000KN9NY2A1\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:22.939427+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741954402939, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:22.939593+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741954402939, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000KN9NY2A1..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:22.939748+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954402939, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:22.939917+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954402939, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:22.940077+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954402940, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000KN9NY2A1: \"13\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:22.940589+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741954402940, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":13},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:22.940774+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954402941, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for cde729bf-eb53-4b81-994a-248ab652ddd8: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:22.941387+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954402943, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:22.943061+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954402943, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:22.943267+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954402945, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:22.945264+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954402945, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:22.945449+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954402946, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:14:12)", "msg": "getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:22.946741+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954403068, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "UsdResourceService.getAllUsdResources (src\/service\/usdResource\/usdResource.service.ts:39:12)", "msg": "[usdResource.service.getUsdResources] for incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:23.069281+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954403091, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaProducer.produceEvent (src\/kafka\/producer\/IccRestKafkaProducer.ts:34:16)", "msg": " Handle produce event icc-page-request for payload : {\"createdAt\":\"2025-03-14T12:13:23.091Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https:\/\/tel.meet\/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:07:24.876Z\"},\"eventObj\":{\"ok\":true,\"id\":\"c26d4215-a891-4902-aff5-1e9c4744d1dc\",\"serviceId\":\"PESOBA9\",\"serviceName\":\"GUS: CRM Database Sustaining Engineering Incident Escalation\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: USA754s high APT Incident\\nSeverity: Sev2\\nSlack Channel: #icc-73021516\\nBridge URL: https:\/\/meet.google.com\/icj-vovt-ppp\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https:\/\/tel.meet\/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\\nAdditional Details: \",\"incidentSubject\":\"USA754s high APT Incident\",\"incidentDescription\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\"},\"requestId\":\"fvrvc4-cm3j9f-en4wii-sdnpjd-1741954402726\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:23.091803+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954403092, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.14972499758005142\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-page-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:23.092729+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954403092, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.14972499758005142\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-page-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:23.092730+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741954403092, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:23.092731+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741954403092, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaProducer.produce (src\/kafka\/producer\/IccRestKafkaProducer.ts:20:14)", "msg": "kafka message was successfully produced for JSON: true" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:23.092732+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954403094, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":221.456651,\"method\":\"POST\",\"path\":\"\/api\/v1\/incidents\/b9f9565a-8c7f-4fc9-b36b-ff276984df6f\/pages\",\"statusCode\":202}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:23.094369+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741954403094, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:23.094431+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741954403094, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "req": { "id": 491, "method": "POST", "url": "\/api\/v1\/incidents\/b9f9565a-8c7f-4fc9-b36b-ff276984df6f\/pages", "query": { }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 54154 }, "res": { "statusCode": 202, "headers": "***" }, "responseTime": 221, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:23.095168+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954404038, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:24.038739+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954404038, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemIds - [\"a7JEE00000KN9NY2A1\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:24.038744+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954404039, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:24.039316+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954404040, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:24.040599+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954404040, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemsInfo - [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:24.040600+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954404040, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T12:06:51.282Z\",\"modifiedAt\":\"2025-03-14T12:06:51.951Z\",\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"configurationItemId\":\"a7JEE00000KN9NY2A1\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:24.040768+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741954404040, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:24.040923+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741954404040, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000KN9NY2A1..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:24.041039+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954404041, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:24.041173+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954404041, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:24.041296+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954404041, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000KN9NY2A1: \"13\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:13:24.041935+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954742787, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:19:02.788690+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954742800, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:19:02.801219+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954742801, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemsInfo - [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:19:02.801221+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954742801, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T12:06:51.282Z\",\"modifiedAt\":\"2025-03-14T12:06:51.951Z\",\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"configurationItemId\":\"a7JEE00000KN9NY2A1\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:19:02.801406+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741954742801, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:19:02.801562+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741954742801, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000KN9NY2A1..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:19:02.801690+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954742801, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:19:02.801825+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954742801, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:19:02.801964+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954742802, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000KN9NY2A1: \"13\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:19:02.802440+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741954742802, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":13},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:19:02.802603+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954742802, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for cde729bf-eb53-4b81-994a-248ab652ddd8: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:19:02.802900+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954742805, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:19:02.805249+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954742805, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:19:02.805441+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954742807, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:19:02.807772+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954742807, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:19:02.807965+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954742809, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:14:12)", "msg": "getWorkItem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:19:02.809682+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954742994, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:19:02.994571+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954742994, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemIds - [\"a7JEE00000KN9NY2A1\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:19:02.994573+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954742994, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:19:02.994980+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954742996, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:19:02.996934+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954742996, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f configurationItemsInfo - [{\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:19:02.996936+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954742996, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T12:06:51.282Z\",\"modifiedAt\":\"2025-03-14T12:06:51.951Z\",\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"configurationItemId\":\"a7JEE00000KN9NY2A1\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:19:02.997161+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741954742997, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:19:02.997852+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741954742997, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000KN9NY2A1..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:19:02.997984+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954742997, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000IeJBF2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:19:02.998115+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954742998, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:19:02.998254+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954742998, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000KN9NY2A1: \"13\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:19:02.998806+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741954742998, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":13},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:53.927Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":\"a8LEE00001BWjCx2AL\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:19:02.998991+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954742999, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for cde729bf-eb53-4b81-994a-248ab652ddd8: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:19:02.999272+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954743001, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:19:03.001297+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954743001, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:19:03.001464+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741954743003, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId b9f9565a-8c7f-4fc9-b36b-ff276984df6f - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T12:19:03.003388+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789015, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a882d5d7-0a16-46fc-bde3-904575912d38 configurationItemIds - [\"a7JB0000000MmRgMAK\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.015960+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789016, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.016693+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789018, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JB0000000MmRgMAK\",\"name\":\"NA151\",\"isActive\":true,\"path\":\"Salesforce.SFDC_Core.IA4.IA4-SP3.NA151\",\"status\":\"Primary\",\"rootNode\":false,\"parentConfigurationItem\":\"a7JB0000000Lai2MAC\",\"configurationItemTypeId\":\"a7IB00000008QvFMAU\",\"configurationItemType\":{\"sfid\":\"a7IB00000008QvFMAU\",\"name\":\"Instance\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.019151+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789019, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id a882d5d7-0a16-46fc-bde3-904575912d38 configurationItemsInfo - [{\"sfid\":\"a7JB0000000MmRgMAK\",\"name\":\"NA151\",\"isActive\":true,\"path\":\"Salesforce.SFDC_Core.IA4.IA4-SP3.NA151\",\"status\":\"Primary\",\"rootNode\":false,\"parentConfigurationItem\":\"a7JB0000000Lai2MAC\",\"configurationItemTypeId\":\"a7IB00000008QvFMAU\",\"configurationItemType\":{\"sfid\":\"a7IB00000008QvFMAU\",\"name\":\"Instance\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.019151+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789019, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T16:49:22.290Z\",\"modifiedAt\":\"2025-03-14T17:18:37.425Z\",\"id\":\"0253866d-beb6-4b43-a819-5f81d7965fae\",\"configurationItemId\":\"a7JB0000000MmRgMAK\",\"createLock\":false,\"sfid\":\"aCqEE000000C0ST0A0\",\"incidentId\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"lock\":{\"createdAt\":\"2025-03-14T16:49:22.324Z\",\"modifiedAt\":\"2025-03-14T17:18:39.173Z\",\"id\":\"23df276a-0ef2-443b-a964-79466590a0cc\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: a882d5d7-0a16-46fc-bde3-904575912d38\",\"externalId\":\"a8LEE00001BXQpk2AH\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.019360+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972789019, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"0253866d-beb6-4b43-a819-5f81d7965fae\",\"incidentId\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"createLock\":false,\"sfid\":\"aCqEE000000C0ST0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T16:49:22.324Z\",\"modifiedAt\":\"2025-03-14T17:18:39.173Z\",\"id\":\"23df276a-0ef2-443b-a964-79466590a0cc\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: a882d5d7-0a16-46fc-bde3-904575912d38\",\"externalId\":\"a8LEE00001BXQpk2AH\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.019547+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972789019, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JB0000000MmRgMAK..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.019703+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789019, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JB0000000MmRgMAK\",\"name\":\"NA151\",\"isActive\":true,\"path\":\"Salesforce.SFDC_Core.IA4.IA4-SP3.NA151\",\"status\":\"Primary\",\"rootNode\":false,\"parentConfigurationItem\":\"a7JB0000000Lai2MAC\",\"configurationItemTypeId\":\"a7IB00000008QvFMAU\",\"configurationItemType\":{\"sfid\":\"a7IB00000008QvFMAU\",\"name\":\"Instance\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.019865+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789019, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JB0000000MmRgMAK\",\"name\":\"NA151\",\"type\":\"Instance\",\"path\":\"Salesforce.SFDC_Core.IA4.IA4-SP3.NA151\",\"parentId\":\"a7JB0000000Lai2MAC\",\"status\":\"Primary\"}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.020024+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789020, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JB0000000MmRgMAK: \"10\"" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.020524+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972789020, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"0253866d-beb6-4b43-a819-5f81d7965fae\",\"incidentId\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"createLock\":false,\"sfid\":\"aCqEE000000C0ST0A0\",\"configurationItem\":{\"id\":\"a7JB0000000MmRgMAK\",\"name\":\"NA151\",\"type\":\"Instance\",\"path\":\"Salesforce.SFDC_Core.IA4.IA4-SP3.NA151\",\"parentId\":\"a7JB0000000Lai2MAC\",\"status\":\"Primary\",\"childrenCount\":10},\"lock\":{\"createdAt\":\"2025-03-14T16:49:22.324Z\",\"modifiedAt\":\"2025-03-14T17:18:39.173Z\",\"id\":\"23df276a-0ef2-443b-a964-79466590a0cc\",\"status\":\"inactive\",\"description\":\"Lock to be created for Incident: a882d5d7-0a16-46fc-bde3-904575912d38\",\"externalId\":\"a8LEE00001BXQpk2AH\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.020708+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789021, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for 0253866d-beb6-4b43-a819-5f81d7965fae: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.021443+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789023, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.023313+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789023, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.023559+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789025, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId a882d5d7-0a16-46fc-bde3-904575912d38 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.025803+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789025, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.025999+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789027, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:14:12)", "msg": "getWorkItem incidentId a882d5d7-0a16-46fc-bde3-904575912d38 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.027393+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789147, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "UsdResourceService.getAllUsdResources (src\/service\/usdResource\/usdResource.service.ts:39:12)", "msg": "[usdResource.service.getUsdResources] for incidentId a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.148101+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789148, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:10:12)", "msg": "[usdResource.repository.getUsdResources] incidentId a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.148327+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789149, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:14:12)", "msg": "[usdResource.repository.getUsdResources] incidentId a882d5d7-0a16-46fc-bde3-904575912d38 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.150101+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789151, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:9:12)", "msg": "getDuplicateCaseNumber incidentId a882d5d7-0a16-46fc-bde3-904575912d38" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.151804+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789152, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:13:12)", "msg": "getDuplicateCaseNumber incidentId a882d5d7-0a16-46fc-bde3-904575912d38 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.153188+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789160, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaProducer.produceEvent (src\/kafka\/producer\/IccRestKafkaProducer.ts:34:16)", "msg": " Handle produce event icc-internal-comms-request for payload : {\"createdAt\":\"2025-03-14T17:19:49.160Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"detectedTime\":\"2025-03-14T16:49:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:18:42.116Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":2,\"severity\":\"Sev2\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"sentBySlackUserId\":\"U03NM0MKSNQ\",\"sentBy\":\"Nikita Aggarwal\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"duration\":\"6 minutes\",\"incidentCommander\":\"SiteReliability\",\"incidentCommanderSlackUserId\":\"\",\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"team\":\"Site Reliability\",\"content\":\"The incident is resolved. Impact was from 16:40 UTC to 16:46 UTC.\",\"sentAt\":\"2025-03-14T17:19:48.825Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"techcustomerescalation@salesforce.com\",\"gsm@salesforce.com\",\"sitereliability@salesforce.com\"]},\"internalCommsId\":\"376f5e3b-cf01-4541-a677-4352dcb3b886\",\"allInternalCommsReport\":[{\"sequenceNumber\":2,\"severity\":\"Sev2\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"sentBySlackUserId\":\"U03NM0MKSNQ\",\"sentBy\":\"Nikita Aggarwal\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"duration\":\"6 minutes\",\"incidentCommander\":\"SiteReliability\",\"incidentCommanderSlackUserId\":\"\",\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"team\":\"Site Reliability\",\"content\":\"The incident is resolved. Impact was from 16:40 UTC to 16:46 UTC.\",\"sentAt\":\"2025-03-14T17:19:48.825Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"sentBySlackUserId\":\"U03NM0MKSNQ\",\"sentBy\":\"Nikita Aggarwal\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"duration\":\"6 minutes\",\"incidentCommander\":\"SiteReliability\",\"incidentCommanderSlackUserId\":\"\",\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"team\":\"Site Reliability\",\"content\":\"(From Fawkes)\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\n\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\n\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation.\",\"sentAt\":\"2025-03-14T17:16:53.500Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"vsys99-bryd9q-2gow7i-zowvaa-1741972788647\",\"client\":\"icc-ui\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.161113+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789161, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "[Metrics.iccMetricRequestExecute] - icc-internal-comms-request - undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.161114+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789161, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.161117+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789161, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-request\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.161122+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741972789161, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:19:49.161242+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741972789161, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'a882d5d7-0a16-46fc-bde3-904575912d38' to topic 'incident': {\"createdAt\":\"2025-03-14T17:19:49.160Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"detectedTime\":\"2025-03-14T16:49:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Monitoring\",\"originReference\":\"https:\/\/salesforce.pagerduty.com\/incidents\/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https:\/\/tel.meet\/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:18:42.116Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":2,\"severity\":\"Sev2\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"sentBySlackUserId\":\"U03NM0MKSNQ\",\"sentBy\":\"Nikita Aggarwal\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"duration\":\"6 minutes\",\"incidentCommander\":\"SiteReliability\",\"incidentCommanderSlackUserId\":\"\",\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"team\":\"Site Reliability\",\"content\":\"The incident is resolved. Impact was from 16:40 UTC to 16:46 UTC.\",\"sentAt\":\"2025-03-14T17:19:48.825Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"techcustomerescalation@salesforce.com\",\"gsm@salesforce.com\",\"sitereliability@salesforce.com\"]},\"internalCommsId\":\"376f5e3b-cf01-4541-a677-4352dcb3b886\",\"allInternalCommsReport\":[{\"sequenceNumber\":2,\"severity\":\"Sev2\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"sentBySlackUserId\":\"U03NM0MKSNQ\",\"sentBy\":\"Nikita Aggarwal\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"duration\":\"6 minutes\",\"incidentCommander\":\"SiteReliability\",\"incidentCommanderSlackUserId\":\"\",\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"team\":\"Site Reliability\",\"content\":\"The incident is resolved. Impact was from 16:40 UTC to 16:46 UTC.\",\"sentAt\":\"2025-03-14T17:19:48.825Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/fgc-yaiv-mjs\",\"sentBySlackUserId\":\"U03NM0MKSNQ\",\"sentBy\":\"Nikita Aggarwal\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"duration\":\"6 minutes\",\"incidentCommander\":\"SiteReliability\",\"incidentCommanderSlackUserId\":\"\",\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"team\":\"Site Reliability\",\"content\":\"(From Fawkes)\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\n\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\n\\nRemediation: The incident was resolved without manual intervention. 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974573235, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.saveWorkItem (src\/repository\/workItem\/workItem.repository.ts:46:14)", "msg": "saveWorkItem for id {\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"} - identifiers%5B0%5D%5Bid%5D=7d192378-91af-4192-9bbc-81bae16cab9a&generatedMaps%5B0%5D%5BcreatedAt%5D=2025-03-14T17%3A49%3A33.201Z&generatedMaps%5B0%5D%5BmodifiedAt%5D=2025-03-14T17%3A49%3A33.201Z&generatedMaps%5B0%5D%5Bid%5D=7d192378-91af-4192-9bbc-81bae16cab9a&raw%5B0%5D%5BcreatedAt%5D=2025-03-14T17%3A49%3A33.201Z&raw%5B0%5D%5BmodifiedAt%5D=2025-03-14T17%3A49%3A33.201Z&raw%5B0%5D%5Bid%5D=7d192378-91af-4192-9bbc-81bae16cab9a" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:49:33.235713+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974573235, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IncidentService.handleWorkItemForIncident (src\/service\/incident\/incident.service.ts:1979:16)", "msg": "handleWorkItemForIncident save workItem\n          {\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"} - {\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:49:33.235886+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741974573235, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "UsdResourceService.patchUsdResources (src\/service\/usdResource\/usdResource.service.ts:106:14)", "msg": "[usdResource.service.patchUsdResources] for incidentId c3491190-f157-4c72-8db8-2885f47aaefa and data []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:49:33.236090+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974573236, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:10:12)", "msg": "[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:49:33.236755+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974573237, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:14:12)", "msg": "[usdResource.repository.getUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:49:33.238191+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741974573238, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "UsdResourceService.patchDeleteUsdResources (src\/service\/usdResource\/usdResource.service.ts:335:12)", "msg": "[usdResource.service.patchDeleteUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:49:33.238485+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741974573238, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "UsdResourceService.deleteUsdResources (src\/service\/usdResource\/usdResource.service.ts:296:12)", "msg": "[usdResource.service.deleteUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:49:33.238695+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741974573269, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "UsdResourceService.deleteUsdResources (src\/service\/usdResource\/usdResource.service.ts:307:14)", "msg": "[usdResource.service.deleteUsdResources] incidentId c3491190-f157-4c72-8db8-2885f47aaefa: no ids or value is undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:49:33.269711+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741974573269, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "UsdResourceService.deleteUsdResources (src\/service\/usdResource\/usdResource.service.ts:311:14)", "msg": "[usdResource.service deleteUsdResources] gusUsdIds dto in payload to kafka: {\n  \"ids\": []\n}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:49:33.269944+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974573270, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaProducer.produceEvent (src\/kafka\/producer\/IccRestKafkaProducer.ts:34:16)", "msg": " Handle produce event icc-usd-resource-deleted for payload : {\"createdAt\":\"2025-03-14T17:49:33.270Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on 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"service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974573270, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "[Metrics.iccMetricRequestExecute] - icc-usd-resource-deleted - undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:49:33.270650+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974573270, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-deleted\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:49:33.270731+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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"team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974573296, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:49:33.296091+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741974573296, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:49:33.296193+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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"team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974573296, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "[Metrics.iccMetricDurationTime] - icc-usd-resource-created - undefined" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:49:33.296375+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974573296, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.18376300483942032\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-usd-resource-created\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:49:33.296390+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741974573923,\"pid\":250,\"hostname\":\"dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed\",\"name\":\"icc-rest\",\"caller\":\"IccRestKafkaProducer.produceEvent (src\/kafka\/producer\/IccRestKafkaProducer.ts:34:16)\",\"msg\":\" Handle produce event icc-incident-updated for payload : {\\\"createdAt\\\":\\\"2025-03-14T17:49:33.754Z\\\",\\\"user\\\":{\\\"id\\\":\\\"b65f4703-03a2-4674-8031-a91d89753c0d\\\",\\\"gusUserId\\\":\\\"005B00000018dYUIAY\\\",\\\"slackUserId\\\":\\\"WHM054K9U\\\",\\\"name\\\":\\\"Alex Gonzalez\\\",\\\"email\\\":\\\"alexander.gonzalez@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HTQWFF8T\\\",\\\"name\\\":\\\"icc-73024826\\\"},\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"description\\\":\\\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\\\n\\\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\\\n - APAC rollbacks completed at 16:53 UTC\\\\n - EMEA rollbacks completed at 16:58 UTC\\\\n - AMER rollbacks completed at 17:24 UTC\\\\n - JPN rollbacks completed at 17:47 UTC\\\\n\\\\nCustomer Impact\\\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. \\\\n\\\\nWe have no reported cases from external customers.\\\",\\\"detectedTime\\\":\\\"2025-03-14T14:35:00.000Z\\\",\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Customer - Internal\\\",\\\"originReference\\\":\\\"\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-14T17:47:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\\\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T16:44:02.789Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"b65f4703-03a2-4674-8031-a91d89753c0d\\\",\\\"email\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Alex Gonzalez\\\",\\\"firstName\\\":\\\"Alex\\\",\\\"lastName\\\":\\\"Gonzalez\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000018dYUIAY\\\",\\\"slackUserId\\\":\\\"WHM054K9U\\\",\\\"createdBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"modifiedBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-06-29T19:50:52.348Z\\\",\\\"modifiedAt\\\":\\\"2022-06-29T19:50:52.348Z\\\"},\\\"id\\\":\\\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\\\",\\\"email\\\":\\\"jtatem@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Jason Tatem\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard 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user\\\",\\\"gusUserId\\\":\\\"005B00000018dYUIAY\\\",\\\"slackUserId\\\":\\\"WHM054K9U\\\",\\\"createdBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"modifiedBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-06-29T19:50:52.348Z\\\",\\\"modifiedAt\\\":\\\"2022-06-29T19:50:52.348Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"Infrastructure\\\",\\\"rootCause\\\":\\\"Change\\\",\\\"createdAt\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"73024826\\\",\\\"caseRecordId\\\":\\\"500EE00001TtHdKYAV\\\",\\\"servicesImpacted\\\":[\\\"Core Live on Falcon\\\"],\\\"workItem\\\":{\\\"id\\\":\\\"7d192378-91af-4192-9bbc-81bae16cab9a\\\",\\\"workNumber\\\":\\\"W-1780450\\\",\\\"incidentId\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"valid\\\":null,\\\"sfid\\\":null},\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\\\",\\\"engagedAt\\\":\\\"2025-03-14T14:37:18.383Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T17:04:45.241Z\\\",\\\"usdResources\\\":[]},\\\"changes\\\":{\\\"description\\\":[\\\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\n\\\",\\\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\\\n\\\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\\\n - APAC rollbacks completed at 16:53 UTC\\\\n - EMEA rollbacks completed at 16:58 UTC\\\\n - AMER rollbacks completed at 17:24 UTC\\\\n - JPN rollbacks completed at 17:47 UTC\\\\n\\\\nCustomer Impact\\\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "me\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005T0000000nOUkIAM\\\",\\\"slackUserId\\\":\\\"WAXCLPH43\\\",\\\"createdBy\\\":\\\"\\\",\\\"modifiedBy\\\":\\\"\\\",\\\"createdAt\\\":\\\"2022-08-18T20:16:26.378Z\\\",\\\"modifiedAt\\\":\\\"2022-08-18T20:16:26.378Z\\\"},\\\"externalGusId\\\":null}],\\\"1\\\":[null,{\\\"createdAt\\\":\\\"2025-03-14T14:47:24.212Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T16:44:02.789Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"07002733-9906-4546-93ca-3c52b8570730\\\",\\\"email\\\":\\\"maeve.coleman@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Maeve Coleman\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000004thjnIAA\\\",\\\"slackUserId\\\":\\\"WGF75NAQP\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-01-09T09:06:36.566Z\\\",\\\"modifiedAt\\\":\\\"2023-01-09T09:06:36.566Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"b65f4703-03a2-4674-8031-a91d89753c0d\\\",\\\"email\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Alex Gonzalez\\\",\\\"firstName\\\":\\\"Alex\\\",\\\"lastName\\\":\\\"Gonzalez\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000018dYUIAY\\\",\\\"slackUserId\\\":\\\"WHM054K9U\\\",\\\"createdBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"modifiedBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-06-29T19:50:52.348Z\\\",\\\"modifiedAt\\\":\\\"2022-06-29T19:50:52.348Z\\\"},\\\"id\\\":\\\"f908b795-ffc0-44d9-b660-092faaee472a\\\",\\\"name\\\":\\\"IncidentCommunicationsOfficer\\\",\\\"displayName\\\":\\\"Incident Communications Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"b65f4703-03a2-4674-8031-a91d89753c0d\\\",\\\"email\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Alex Gonzalez\\\",\\\"firstName\\\":\\\"Alex\\\",\\\"lastName\\\":\\\"Gonzalez\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000018dYUIAY\\\",\\\"slackUserId\\\":\\\"WHM054K9U\\\",\\\"createdBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"modifiedBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-06-29T19:50:52.348Z\\\",\\\"modifiedAt\\\":\\\"2022-06-29T19:50:52.348Z\\\"},\\\"externalGusId\\\":null}]},\\\"workItem\\\":[null,{\\\"id\\\":\\\"7d192378-91af-4192-9bbc-81bae16cab9a\\\",\\\"workNumber\\\":\\\"W-1780450\\\",\\\"incidentId\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"valid\\\":null,\\\"sfid\\\":null}]},\\\"requestId\\\":\\\"9d07kr-0mk42w-r41xph-7zxqe1-1741974572403\\\",\\\"client\\\":\\\"icc-ui\\\"}\"}", "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:49:33.923490+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974573923, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-updated\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:49:33.923495+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974573923, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-incident-updated\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:49:33.923520+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741974573923, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:49:33.923593+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": "{\"level\":20,\"time\":1741974573923,\"pid\":250,\"hostname\":\"dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed\",\"name\":\"icc-common\",\"msg\":\"Kafka Producer is producing message with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to topic 'incident': {\\\"createdAt\\\":\\\"2025-03-14T17:49:33.754Z\\\",\\\"user\\\":{\\\"id\\\":\\\"b65f4703-03a2-4674-8031-a91d89753c0d\\\",\\\"gusUserId\\\":\\\"005B00000018dYUIAY\\\",\\\"slackUserId\\\":\\\"WHM054K9U\\\",\\\"name\\\":\\\"Alex Gonzalez\\\",\\\"email\\\":\\\"alexander.gonzalez@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HTQWFF8T\\\",\\\"name\\\":\\\"icc-73024826\\\"},\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"description\\\":\\\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\\\n\\\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\\\n - APAC rollbacks completed at 16:53 UTC\\\\n - EMEA rollbacks completed at 16:58 UTC\\\\n - AMER rollbacks completed at 17:24 UTC\\\\n - JPN rollbacks completed at 17:47 UTC\\\\n\\\\nCustomer Impact\\\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. \\\\n\\\\nWe have no reported cases from external customers.\\\",\\\"detectedTime\\\":\\\"2025-03-14T14:35:00.000Z\\\",\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Customer - Internal\\\",\\\"originReference\\\":\\\"\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-14T17:47:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https:\/\/meet.google.com\/pjd-dhuc-ufx\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\\\nFind numbers in more regions on https:\/\/tel.meet\/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T16:44:02.789Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"b65f4703-03a2-4674-8031-a91d89753c0d\\\",\\\"email\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Alex Gonzalez\\\",\\\"firstName\\\":\\\"Alex\\\",\\\"lastName\\\":\\\"Gonzalez\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000018dYUIAY\\\",\\\"slackUserId\\\":\\\"WHM054K9U\\\",\\\"createdBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"modifiedBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-06-29T19:50:52.348Z\\\",\\\"modifiedAt\\\":\\\"2022-06-29T19:50:52.348Z\\\"},\\\"id\\\":\\\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\\\",\\\"email\\\":\\\"jtatem@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Jason Tatem\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005T0000000nOUkIAM\\\",\\\"slackUserId\\\":\\\"WAXCLPH43\\\",\\\"createdBy\\\":\\\"\\\",\\\"modifiedBy\\\":\\\"\\\",\\\"createdAt\\\":\\\"2022-08-18T20:16:26.378Z\\\",\\\"modifiedAt\\\":\\\"2022-08-18T20:16:26.378Z\\\"},\\\"externalGusId\\\":null},{\\\"createdAt\\\":\\\"2025-03-14T14:47:24.212Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T16:44:02.789Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"07002733-9906-4546-93ca-3c52b8570730\\\",\\\"email\\\":\\\"maeve.coleman@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Maeve Coleman\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000004thjnIAA\\\",\\\"slackUserId\\\":\\\"WGF75NAQP\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-01-09T09:06:36.566Z\\\",\\\"modifiedAt\\\":\\\"2023-01-09T09:06:36.566Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"b65f4703-03a2-4674-8031-a91d89753c0d\\\",\\\"email\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Alex Gonzalez\\\",\\\"firstName\\\":\\\"Alex\\\",\\\"lastName\\\":\\\"Gonzalez\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000018dYUIAY\\\",\\\"slackUserId\\\":\\\"WHM054K9U\\\",\\\"createdBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"modifiedBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-06-29T19:50:52.348Z\\\",\\\"modifiedAt\\\":\\\"2022-06-29T19:50:52.348Z\\\"},\\\"id\\\":\\\"f908b795-ffc0-44d9-b660-092faaee472a\\\",\\\"name\\\":\\\"IncidentCommunicationsOfficer\\\",\\\"displayName\\\":\\\"Incident Communications Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"b65f4703-03a2-4674-8031-a91d89753c0d\\\",\\\"email\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Alex Gonzalez\\\",\\\"firstName\\\":\\\"Alex\\\",\\\"lastName\\\":\\\"Gonzalez\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000018dYUIAY\\\",\\\"slackUserId\\\":\\\"WHM054K9U\\\",\\\"createdBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"modifiedBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-06-29T19:50:52.348Z\\\",\\\"modifiedAt\\\":\\\"2022-06-29T19:50:52.348Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"Infrastructure\\\",\\\"rootCause\\\":\\\"Change\\\",\\\"createdAt\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"73024826\\\",\\\"caseRecordId\\\":\\\"500EE00001TtHdKYAV\\\",\\\"servicesImpacted\\\":[\\\"Core Live on Falcon\\\"],\\\"workItem\\\":{\\\"id\\\":\\\"7d192378-91af-4192-9bbc-81bae16cab9a\\\",\\\"workNumber\\\":\\\"W-1780450\\\",\\\"incidentId\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"valid\\\":null,\\\"sfid\\\":null},\\\"quipDocLink\\\":\\\"https:\/\/salesforce.quip.com\/zsekAwbSoZVN\\\",\\\"engagedAt\\\":\\\"2025-03-14T14:37:18.383Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T17:04:45.241Z\\\",\\\"usdResources\\\":[]},\\\"changes\\\":{\\\"description\\\":[\\\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad\/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact\/lead as bounced.\\\\n\\\",\\\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\\\n\\\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\\\n - APAC rollbacks completed at 16:53 UTC\\\\n - EMEA rollbacks completed at 16:58 UTC\\\\n - AMER rollbacks completed at 17:24 UTC\\\\n - JPN rollbacks completed at 17:47 UTC\\\\n\\\\nCustomer Impact\\\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact\/lead as bounced. \\\\n\\\\nWe have no reported cases from external customers.\\\"],\\\"impactEndTime\\\":[\\\"\\\",\\\"2025-03-14T17:47:00.000Z\\\"],\\\"roles\\\":{\\\"0\\\":[null,{\\\"createdAt\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T16:44:02.789Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"b65f4703-03a2-4674-8031-a91d89753c0d\\\",\\\"email\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Alex Gonzalez\\\",\\\"firstName\\\":\\\"Alex\\\",\\\"lastName\\\":\\\"Gonzalez\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000018dYUIAY\\\",\\\"slackUserId\\\":\\\"WHM054K9U\\\",\\\"createdBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"modifiedBy\\\":\\\"alexander.gonzalez@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-06-29T19:50:52.348Z\\\",\\\"modifiedAt\\\":\\\"2022-06-29T19:50:52.348Z\\\"},\\\"id\\\":\\\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\\\",\\\"email\\\":\\\"jtatem@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Jason Tatem\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc ", "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:49:33.923830+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974826199, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:53:46.185Z\",\"user\":{\"id\":\"9f4c01ec-7d46-47d3-a3a2-2913983c8783\",\"email\":\"incidentcommandcenter@salesforce.com\",\"active\":true,\"name\":\"IncidentCommandCenter\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HtZbYAK\",\"slackUserId\":\"NOT_FOUND_SFDC\",\"createdBy\":\"sam.anderson@salesforce.com\",\"modifiedBy\":\"sam.anderson@salesforce.com\",\"createdAt\":\"2023-02-03T22:47:36.603Z\",\"modifiedAt\":\"2023-02-03T22:47:36.603Z\"},\"incident\":{\"id\":\"4b09a59a-cd68-4abd-825b-386169189b3f\",\"slackChannel\":{\"id\":\"C08G0LTB55J\",\"name\":\"icc-72672536\"},\"subject\":\"LunaDB is no longer showing up in Asgard Splunk for last 30 days\",\"description\":\"https:\/\/salesforce-internal.slack.com\/archives\/C06HW6XJG14\/p1740985314469679\",\"detectedTime\":\"2025-03-03T20:20:00.000Z\",\"severity\":\"Sev4\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/C08G0LTB55J\/p1741589676649999\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-03T20:20:00.000Z\",\"impactEndTime\":\"2025-03-14T17:49:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/qfr-cfdp-iok\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-559-854-1430, pin: 844728145; \\nFind numbers in more regions on https:\/\/tel.meet\/qfr-cfdp-iok?pin=9814406372535, pin: 9814406372535\\n\"},\"roles\":[{\"createdAt\":\"2025-03-03T20:20:26.512Z\",\"modifiedAt\":\"2025-03-03T20:20:26.512Z\",\"createdBy\":{\"id\":\"68ab59c3-2832-4a80-8961-908801f35ab6\",\"email\":\"duozhang@salesforce.com\",\"active\":true,\"name\":\"Duo Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000007FU5RIAW\",\"slackUserId\":\"U01JN9MBBLL\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:03.556Z\",\"modifiedAt\":\"2023-04-20T14:26:03.556Z\"},\"modifiedBy\":{\"id\":\"68ab59c3-2832-4a80-8961-908801f35ab6\",\"email\":\"duozhang@salesforce.com\",\"active\":true,\"name\":\"Duo Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000007FU5RIAW\",\"slackUserId\":\"U01JN9MBBLL\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:03.556Z\",\"modifiedAt\":\"2023-04-20T14:26:03.556Z\"},\"id\":\"78c51228-c8de-4d07-94fb-0ceae1175d46\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"68ab59c3-2832-4a80-8961-908801f35ab6\",\"email\":\"duozhang@salesforce.com\",\"active\":true,\"name\":\"Duo Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000007FU5RIAW\",\"slackUserId\":\"U01JN9MBBLL\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:03.556Z\",\"modifiedAt\":\"2023-04-20T14:26:03.556Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Maintenance\",\"createdAt\":\"2025-03-03T20:20:26.512Z\",\"scrumTeamId\":\"a00EE00001OcY42YAF\",\"team\":\"TIP Log Platform - Data Plane\",\"caseNumber\":\"72672536\",\"caseRecordId\":\"500EE00001TPdZfYAL\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/I289ASOpo0ei\",\"engagedAt\":\"2025-03-03T21:01:06.349Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:52:50.846Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev4\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/qfr-cfdp-iok\",\"sentBySlackUserId\":\"NOT_FOUND_SFDC\",\"sentBy\":\"IncidentCommandCenter\",\"cloud\":\"HPS\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"2025-03-14T17:49:00.000Z\",\"impactStartTime\":\"2025-03-03T20:20:00.000Z\",\"duration\":\"11 days\",\"incidentCommander\":\"Duo Zhang\",\"incidentCommanderSlackUserId\":\"U01JN9MBBLL\",\"subject\":\"LunaDB is no longer showing up in Asgard Splunk for last 30 days\",\"team\":\"TIP Log Platform - Data Plane\",\"content\":\":resolved:  The following incident has been resolved\\nTeam-TIP Log Platform - Data Plane \\nCase-72672536 \\nSlack Channel - icc-72672536\\nThanks every one for their support! \",\"sentAt\":\"2025-03-14T17:53:45.744Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C01RXMDJV5J\"],\"emailAddresses\":[]},\"internalCommsId\":\"a054d407-08f5-482a-b83b-c2ae6e1bfb6f\",\"allInternalCommsReport\":[{\"sequenceNumber\":1,\"severity\":\"Sev4\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https:\/\/meet.google.com\/qfr-cfdp-iok\",\"sentBySlackUserId\":\"NOT_FOUND_SFDC\",\"sentBy\":\"IncidentCommandCenter\",\"cloud\":\"HPS\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"2025-03-14T17:49:00.000Z\",\"impactStartTime\":\"2025-03-03T20:20:00.000Z\",\"duration\":\"11 days\",\"incidentCommander\":\"Duo Zhang\",\"incidentCommanderSlackUserId\":\"U01JN9MBBLL\",\"subject\":\"LunaDB is no longer showing up in Asgard Splunk for last 30 days\",\"team\":\"TIP Log Platform - Data Plane\",\"content\":\":resolved:  The following incident has been resolved\\nTeam-TIP Log Platform - Data Plane \\nCase-72672536 \\nSlack Channel - icc-72672536\\nThanks every one for their support! 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741974826200, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:104:16)", "msg": "Impossible to route icc-internal-comms-request schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:53:46.200370+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741975094559, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IncidentService.closeIncident (src\/service\/incident\/incident.service.ts:741:12)", "msg": "closeIncident eventData {\"id\":\"4b09a59a-cd68-4abd-825b-386169189b3f\",\"slackChannel\":{\"id\":\"C08G0LTB55J\",\"name\":\"icc-72672536\"},\"subject\":\"LunaDB is no longer showing up in Asgard Splunk for last 30 days\",\"description\":\"https:\/\/salesforce-internal.slack.com\/archives\/C06HW6XJG14\/p1740985314469679\",\"detectedTime\":\"2025-03-03T20:20:00.000Z\",\"severity\":\"Sev4\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/C08G0LTB55J\/p1741589676649999\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-03T20:20:00.000Z\",\"impactEndTime\":\"2025-03-14T17:49:00.000Z\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/qfr-cfdp-iok\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-559-854-1430, pin: 844728145; \\nFind numbers in more regions on https:\/\/tel.meet\/qfr-cfdp-iok?pin=9814406372535, pin: 9814406372535\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Maintenance\",\"createdAt\":\"2025-03-03T20:20:26.512Z\",\"closingDetails\":{\"productTag\":\"a1aEE00000146RGYAY\",\"detectedByServiceOwner\":true,\"prbNumber\":null,\"proximateCause\":\"Customer certification expired. The rsyslog config isn't functional. The monc agent team takes over to check the config. The log will be onboarded as a new log.\",\"customerExperience\":\"Log stopped flowing for 9 months. Customer certification expired. The rsyslog config isn't functional. The monc agent team takes over to check the config. The log will be onboarded as a new log.\",\"immediateResolution\":\"Customer will work with monc agent team to exam the issue, and onboard the log as a new log to Asgard.\",\"aarQuestions\":\"Customer have certification rotated, and will work with monc agent to figure out the right config file. Customer will onboard the log as a new log after getting the right monc agent file requirements.\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"TIP Log Platform - Data Plane\",\"closedBy\":{\"id\":\"9105b031-45a8-4d1b-99ab-5bd57436ad32\",\"email\":\"s.huang@salesforce.com\",\"active\":true,\"name\":\"Sue Huang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005LmJWIA0\",\"slackUserId\":\"WKXAF53HB\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:28:31.698Z\",\"modifiedAt\":\"2023-04-20T14:28:31.698Z\"},\"incidentId\":\"4b09a59a-cd68-4abd-825b-386169189b3f\",\"createdBy\":{\"id\":\"9105b031-45a8-4d1b-99ab-5bd57436ad32\",\"email\":\"s.huang@salesforce.com\",\"active\":true,\"name\":\"Sue Huang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005LmJWIA0\",\"slackUserId\":\"WKXAF53HB\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:28:31.698Z\",\"modifiedAt\":\"2023-04-20T14:28:31.698Z\"},\"modifiedBy\":{\"id\":\"9105b031-45a8-4d1b-99ab-5bd57436ad32\",\"email\":\"s.huang@salesforce.com\",\"active\":true,\"name\":\"Sue Huang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005LmJWIA0\",\"slackUserId\":\"WKXAF53HB\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:28:31.698Z\",\"modifiedAt\":\"2023-04-20T14:28:31.698Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T17:58:14.474Z\",\"modifiedAt\":\"2025-03-14T17:58:14.474Z\",\"id\":\"d83473df-45a6-4ac8-b2bf-6d199b813abd\"},\"scrumTeamId\":\"a00EE00001OcY42YAF\",\"team\":\"TIP Log Platform - Data Plane\",\"caseNumber\":\"72672536\",\"caseRecordId\":\"500EE00001TPdZfYAL\",\"servicesImpacted\":[],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/I289ASOpo0ei\",\"engagedAt\":\"2025-03-03T21:01:06.349Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:52:50.846Z\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T17:58:14.559784+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741977994305, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "req": { "id": 996, "method": "GET", "url": "\/api\/v1\/incidents\/e66ebf71-d897-46c9-9d4f-523542f17825\/comms\/latest", "query": { }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 42934 }, "res": { "statusCode": 204, "headers": "***" }, "responseTime": 27, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:46:34.306019+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978034645, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:47:14.645585+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978034645, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:47:14.645589+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978034645, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:47:14.646321+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978034647, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:47:14.648196+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978034648, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:47:14.648200+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978034648, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:46:19.873Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:47:14.648454+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978034648, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:47:14.648663+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978034648, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:47:14.648833+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978034648, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:47:14.649428+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978034649, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:47:14.649583+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978034649, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:47:14.649955+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978034649, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:47:14.650117+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978034650, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:47:14.650395+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978034651, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:47:14.651952+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978034653, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:47:14.653612+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978034653, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:47:14.654124+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978034655, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:14:12)", "msg": "getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:47:14.655385+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978034651, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:47:14.787840+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978034787, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:47:14.787921+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978099647, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14658355200,\"uptime\":1797714.04,\"totalMem\":16484151296,\"loadavg\":[0.02,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11959810,\"nice\":4600,\"sys\":1645390,\"idle\":1780590580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13026610,\"nice\":3840,\"sys\":1664020,\"idle\":1779630710,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13373100,\"nice\":3610,\"sys\":1671170,\"idle\":1779414550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13590720,\"nice\":4460,\"sys\":1706720,\"idle\":1778993600,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":14563610,\"nice\":3150,\"sys\":1669480,\"idle\":1777798830,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13589020,\"nice\":2560,\"sys\":1682670,\"idle\":1778929320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13390640,\"nice\":3340,\"sys\":1674610,\"idle\":1779330250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13142660,\"nice\":4190,\"sys\":1686590,\"idle\":1779311160,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6037,\"sum\":59579}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:48:19.647376+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978099647, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:48:19.647429+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978141872, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:49:01.872135+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978141872, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:49:01.872138+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978141872, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:49:01.872623+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978141874, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:49:01.874351+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978141874, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:49:01.874352+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978141874, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:46:19.873Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:49:01.874541+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978141874, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:49:01.874700+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978141874, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:49:01.874830+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978141874, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:49:01.875025+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978141874, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:49:01.875164+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978141875, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:49:01.876070+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978141876, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:49:01.876261+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978141876, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:49:01.876576+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978141878, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:49:01.878456+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978141880, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:49:01.880283+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978141880, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:49:01.880434+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978141881, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:14:12)", "msg": "getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:49:01.881782+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978141990, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "UsdResourceService.getAllUsdResources (src\/service\/usdResource\/usdResource.service.ts:39:12)", "msg": "[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:49:01.991084+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978141991, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:10:12)", "msg": "[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:49:01.991219+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978141992, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:14:12)", "msg": "[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:49:01.992937+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978637360, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:57:17.360805+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978637361, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "req": { "id": 1049, "method": "GET", "url": "\/api\/v1\/users\/me\/preferences", "query": { }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 45830 }, "res": { "statusCode": 304, "headers": "***" }, "responseTime": 19, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:57:17.361416+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978664967, "pid": 32, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14598086656,\"uptime\":1798279.36,\"totalMem\":16484151296,\"loadavg\":[0.26,0.08,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":11963670,\"nice\":4600,\"sys\":1645830,\"idle\":1781149890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13030980,\"nice\":3840,\"sys\":1664460,\"idle\":1780190320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13379060,\"nice\":3610,\"sys\":1671600,\"idle\":1779974050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13594510,\"nice\":4460,\"sys\":1707220,\"idle\":1779553950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":14569490,\"nice\":3150,\"sys\":1670020,\"idle\":1778357780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13591430,\"nice\":2560,\"sys\":1683240,\"idle\":1779490010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13396020,\"nice\":3340,\"sys\":1675000,\"idle\":1779889060,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13146400,\"nice\":4190,\"sys\":1687120,\"idle\":1779871380,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":5990,\"sum\":59592}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:57:44.967247+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978664967, "pid": 32, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:57:44.967308+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978677381, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":25.07116,\"method\":\"GET\",\"path\":\"\/api\/v1\/users\/me\",\"statusCode\":304}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:57:57.381977+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978677381, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:57:57.382036+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978677382, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "req": { "id": 1051, "method": "GET", "url": "\/api\/v1\/users\/me", "query": { }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 53458 }, "res": { "statusCode": 304, "headers": "***" }, "responseTime": 25, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:57:57.382504+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692159, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.159964+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692159, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.159969+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692160, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.160389+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692161, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.161692+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692161, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.161699+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692161, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.161872+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692341, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:13:12)", "msg": "getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.341758+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692164, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.347556+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692347, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":225.27407499999998,\"method\":\"GET\",\"path\":\"\/api\/v1\/incidents\/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":200}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.347557+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978692347, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.347628+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978692348, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "req": { "id": 1054, "method": "GET", "url": "\/api\/v1\/incidents\/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby", "query": { "include": "pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby" }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 36190 }, "res": { "statusCode": 200, "headers": "***" }, "responseTime": 226, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.348806+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692538, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.538154+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692538, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.538157+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692538, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.538584+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692539, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.539862+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692539, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.539863+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692539, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.540080+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978692540, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.540277+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978692540, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.540455+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692540, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.540653+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692540, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.540809+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692541, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.541269+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978692541, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.541401+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692541, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.541667+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692543, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.543306+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692545, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.545394+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692545, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.545519+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692546, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:14:12)", "msg": "getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.546658+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692654, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "UsdResourceService.getAllUsdResources (src\/service\/usdResource\/usdResource.service.ts:39:12)", "msg": "[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.654768+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692654, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:10:12)", "msg": "[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.654865+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692656, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:14:12)", "msg": "[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.656453+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692657, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:9:12)", "msg": "getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.657834+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692658, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:13:12)", "msg": "getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.659121+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692543, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.664683+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978692664, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":163.10471099999998,\"method\":\"GET\",\"path\":\"\/api\/v1\/incidents\/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":304}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.664684+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978692664, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.664743+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978692664, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "req": { "id": 1055, "method": "GET", "url": "\/api\/v1\/incidents\/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby", "query": { "include": "pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby" }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 36190 }, "res": { "statusCode": 304, "headers": "***" }, "responseTime": 162, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:12.665101+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978694129, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.129844+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978694129, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.129847+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978694130, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.130292+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978694131, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.131436+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978694131, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.131437+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978694131, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.131622+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978694131, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.131757+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978694131, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.131879+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978694131, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.131999+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978694131, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.132125+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978694132, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000PbkGn2AJ: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.132578+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978694132, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.132710+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978694132, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for bcd0acdd-c333-446c-8a41-5a78a4fdef7f: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.132995+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978694134, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.134478+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978694136, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.136563+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978694136, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.136673+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978694137, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:14:12)", "msg": "getWorkItem incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.137808+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978694244, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "UsdResourceService.getAllUsdResources (src\/service\/usdResource\/usdResource.service.ts:39:12)", "msg": "[usdResource.service.getUsdResources] for incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.245116+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978694245, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:10:12)", "msg": "[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.245221+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978694246, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getUsdResources (src\/repository\/usdResource\/usdResource.repository.ts:14:12)", "msg": "[usdResource.repository.getUsdResources] incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.246493+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978694247, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:9:12)", "msg": "getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.247736+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978694248, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getDuplicateCaseNumber (src\/repository\/duplicateCaseNumber\/duplicateCaseNumber.repository.ts:13:12)", "msg": "getDuplicateCaseNumber incidentId e66ebf71-d897-46c9-9d4f-523542f17825 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.248870+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978694134, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.253276+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978694253, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":150.04461899999998,\"method\":\"GET\",\"path\":\"\/api\/v1\/incidents\/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby\",\"statusCode\":304}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.253277+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978694253, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.253353+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978694253, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "req": { "id": 1058, "method": "GET", "url": "\/api\/v1\/incidents\/e66ebf71-d897-46c9-9d4f-523542f17825?include=pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby", "query": { "include": "pages,changecases,incidenttocis,metadata,timeline,scheduledactivities,swimlanes,comms,roles,usdresources,trust,problem,workitem,duplicatecasenumber,closedby" }, "params": { }, "headers": "***", "remoteAddress": "::ffff:172.17.128.1", "remotePort": 36190 }, "res": { "statusCode": 304, "headers": "***" }, "responseTime": 150, "caller": "ServerResponse.emit (node:events:531:35)", "msg": "request completed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.253802+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978694881, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.881363+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978694881, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemIds - [\"a7JEE00000PbkGn2AJ\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.881366+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978694881, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.881769+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978694882, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.883062+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978694883, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id e66ebf71-d897-46c9-9d4f-523542f17825 configurationItemsInfo - [{\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.883063+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978694883, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T18:46:19.294Z\",\"modifiedAt\":\"2025-03-14T18:55:10.665Z\",\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"configurationItemId\":\"a7JEE00000PbkGn2AJ\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.883238+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978694883, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.883370+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978694883, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000PbkGn2AJ..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.883481+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978694883, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JAH000000I3aG2AS\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.883606+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741978694883, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.883722+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741978694884, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createLock\":true,\"sfid\":\"aCqEE000000C0U50AK\",\"configurationItem\":{\"id\":\"a7JEE00000PbkGn2AJ\",\"name\":\"deu124\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod3-eucentral1.core1.deu124\",\"parentId\":\"a7JAH000000I3aG2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T18:46:19.328Z\",\"modifiedAt\":\"2025-03-14T18:46:21.737Z\",\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: e66ebf71-d897-46c9-9d4f-523542f17825\",\"externalId\":\"a8LEE00001BXhoy2AD\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T18:58:14.884349+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991988263, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:39:48.263752+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991988263, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: 13dc682c-7922-45ef-a32c-698d7df872fd" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:39:48.263875+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991988263, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:96:12)", "msg": "[handleEvent] received with eventType: icc-slack-channel-renamed" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:39:48.263978+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991988263, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:104:16)", "msg": "Impossible to route icc-slack-channel-renamed schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:39:48.264068+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991988264, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:109:12)", "msg": "[handleEvent] received with eventType: icc-slack-channel-renamed finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:39:48.264163+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991997507, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:74:14)", "msg": "ICC consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:39:57.507841+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991997507, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-rest'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:39:57.507940+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991997507, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:39:57.458Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tu4uHYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T22:39:57.458Z\",\"recordId\":\"500EE00001Tu4uHYAR\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"caseNumber\":\"73036099\"},\"changes\":{}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:39:57.507944+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991997507, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:39:57.507969+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991997507, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:39:57.508018+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991997508, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:39:57.508153+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991997508, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: 13dc682c-7922-45ef-a32c-698d7df872fd" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:39:57.508316+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991997508, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:96:12)", "msg": "[handleEvent] received with eventType: icc-gus-response" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:39:57.508442+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991997509, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "GusExportEventProcessor.processEvent (src\/kafka\/processor\/iccRest\/gusExportEventProcessor.ts:63:12)", "msg": " Handle process event icc-gus-response in GusExportEventProcessor for payload : {\"createdAt\":\"2025-03-14T22:39:57.458Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tu4uHYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T22:39:57.458Z\",\"recordId\":\"500EE00001Tu4uHYAR\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"caseNumber\":\"73036099\"},\"changes\":{}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:39:57.509543+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991997509, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "GusExportEventProcessor.processEvent (src\/kafka\/processor\/iccRest\/gusExportEventProcessor.ts:67:16)", "msg": "[handleEvent] icc-gus-response for incident id: 13dc682c-7922-45ef-a32c-698d7df872fd" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:39:57.509708+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741991997509, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "GusExportEventProcessor.handleGusResponse (src\/kafka\/processor\/iccRest\/gusExportEventProcessor.ts:78:12)", "msg": "GUS export event: incident_updated" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:39:57.509872+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741991997512, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "GusExportEventProcessor.upsertIncident (src\/kafka\/processor\/iccRest\/gusExportEventProcessor.ts:142:14)", "msg": "[GusExportEventProcessor.handleIncidentUpsertedEvent] Gus case added to incident 13dc682c-7922-45ef-a32c-698d7df872fd" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:39:57.513006+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 40, "time": 1741991997536, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IncidentService.updateIncidentTransactional (src\/service\/incident\/incident.service.ts:348:14)", "msg": "Incident 13dc682c-7922-45ef-a32c-698d7df872fd is being force updated." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:39:57.536437+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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\\nFind numbers in more regions on https:\/\/tel.meet\/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:39:58.538Z\"},\"eventObj\":{\"id\":\"ea41d995-65bc-43b6-9ac0-fe20e976dac8\",\"serviceId\":\"PM846U4\",\"serviceName\":\"(CP SRE USE ONLY) CP SRE Global IMS Response\",\"serviceLink\":\"https:\/\/salesforce.pagerduty.com\/service-directory\/PM846U4\",\"responderName\":\"Dominick Blue\",\"responderId\":\"P5SH499\",\"responderLink\":\"https:\/\/salesforce.pagerduty.com\/users\/P5SH499\",\"incidentNumber\":\"14014263\",\"incidentTitle\":\"Incident: New Splunk logins are failing\",\"incidentDetails\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: New Splunk logins are failing\\nSeverity: Sev2\\nSlack Channel: #icc-73036099\\nBridge URL: https:\/\/meet.google.com\/sxx-yusz-kyr\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; 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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992052399, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:40:52.389Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:07.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https:\/\/salesforce-internal.slack.com\/archives\/CDQ3U66E5\/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:39.514Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https:\/\/meet.google.com\/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https:\/\/tel.meet\/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https:\/\/salesforce.quip.com\/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:39:58.538Z\"},\"eventObj\":{\"users\":[\"U02NP5RGQQ7\"]}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:40:52.399721+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741992139663, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:42:19.663325+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992164983, "pid": 32, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14701969408,\"uptime\":1811779.38,\"totalMem\":16484151296,\"loadavg\":[0.07,0.12,0.05],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":12035690,\"nice\":4600,\"sys\":1658450,\"idle\":1794535340,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13129560,\"nice\":3840,\"sys\":1678370,\"idle\":1793549300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13475560,\"nice\":3610,\"sys\":1683310,\"idle\":1793339500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13694380,\"nice\":4460,\"sys\":1719070,\"idle\":1792919160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":14678450,\"nice\":3150,\"sys\":1682830,\"idle\":1791706330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13696350,\"nice\":2560,\"sys\":1694640,\"idle\":1792854370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13492420,\"nice\":3340,\"sys\":1686690,\"idle\":1793253300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13250900,\"nice\":4190,\"sys\":1700650,\"idle\":1793222790,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":5986,\"sum\":59585}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:42:44.983272+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741992164983, "pid": 32, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:42:44.983309+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992224987, "pid": 32, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":14706786304,\"uptime\":1811839.38,\"totalMem\":16484151296,\"loadavg\":[0.02,0.1,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":12035830,\"nice\":4600,\"sys\":1658500,\"idle\":1794594890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13130260,\"nice\":3840,\"sys\":1678410,\"idle\":1793608670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13476170,\"nice\":3610,\"sys\":1683340,\"idle\":1793398940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13694640,\"nice\":4460,\"sys\":1719110,\"idle\":1792978760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":14678800,\"nice\":3150,\"sys\":1682870,\"idle\":1791765670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13696500,\"nice\":2560,\"sys\":1694720,\"idle\":1792913860,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13492610,\"nice\":3340,\"sys\":1686700,\"idle\":1793312850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":13251260,\"nice\":4190,\"sys\":1700710,\"idle\":1793282130,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":5987,\"sum\":59595}}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:43:44.987237+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741992224987, "pid": 32, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:43:44.987295+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992275778, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:35.778986+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992275778, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:35.778989+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992275779, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:35.779577+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992275781, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:35.782188+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992275782, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:35.782196+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992275782, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T22:29:23.798Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:35.782394+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741992275782, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:35.782574+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741992275782, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000NYJr02AH..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:35.782717+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992275782, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:35.782891+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992276139, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:36.139741+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992276139, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:36.139745+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992276139, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:36.140206+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992276141, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:36.141505+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992276141, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:36.141507+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992276141, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T22:29:23.798Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:36.141719+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741992276141, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:36.141914+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741992276141, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000NYJr02AH..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:36.142072+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992276142, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:36.142263+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992276142, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:36.142427+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992276142, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000NYJr02AH: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:36.142954+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741992276143, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:36.143316+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992276143, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for 599ff244-7d51-40ea-bdc8-b30be613c623: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:36.144140+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992276145, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:36.145719+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992276147, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:36.147408+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992276147, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:36.147542+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992276148, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:14:12)", "msg": "getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:44:36.148683+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311432, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.433009+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311433, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.433597+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311435, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.435809+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311435, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.435810+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311435, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T22:29:23.798Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.436003+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741992311436, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.436178+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741992311436, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000NYJr02AH..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.436335+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311436, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.436481+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311436, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.436631+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311436, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000NYJr02AH: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.437073+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741992311437, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.437249+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311437, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for 599ff244-7d51-40ea-bdc8-b30be613c623: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.437566+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311439, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.440155+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311443, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.443970+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311443, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:10:12)", "msg": "getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.444156+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311452, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getWorkItems (src\/repository\/workItem\/workItem.repository.ts:14:12)", "msg": "getWorkItem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.452582+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311439, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "convertChangeImplDBObjectintoResponse from [] to []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.514233+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311514, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.514239+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311514, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemIds - [\"a7JEE00000NYJr02AH\"]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.514240+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311514, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:17:12)", "msg": "getConfigurationItemsPlain Searching query SELECT \"configurations\".\"sfid\" AS \"configurations_sfid\", \"configurations\".\"name\" AS \"configurations_name\", \"configurations\".\"goc__isactive__c\" AS \"configurations_goc__isactive__c\", \"configurations\".\"goc__path__c\" AS \"configurations_goc__path__c\", \"configurations\".\"goc__status__c\" AS \"configurations_goc__status__c\", \"configurations\".\"goc__root_node__c\" AS \"configurations_goc__root_node__c\", \"configurations\".\"goc__parent_configuration_item__c\" AS \"configurations_goc__parent_configuration_item__c\", \"configurations\".\"goc__configuration_item_type__c\" AS \"configurations_goc__configuration_item_type__c\", \"type\".\"sfid\" AS \"type_sfid\", \"type\".\"name\" AS \"type_name\", \"configurations\".\"goc__configuration_item_type__c\" FROM \"salesforce\".\"goc__configuration_item__c\" \"configurations\" LEFT JOIN \"salesforce\".\"goc__configuration_item_type__c\" \"type\" ON \"type\".\"sfid\"=\"configurations\".\"goc__configuration_item_type__c\" WHERE \"configurations\".\"goc__isactive__c\" = :isActive AND (\"configurations\".\"sfid\" IN(:...sfids))..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.514766+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311524, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getConfigurationItemsPlain (src\/repository\/herokuConnect\/configurationItem.repository.ts:24:12)", "msg": "getConfigurationItemsPlain Searching found [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.525326+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311525, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "findByIncidentIdWithCIInformation for id b7ef96fc-4995-4d2b-b152-2783270aada8 configurationItemsInfo - [{\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}]" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.525330+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311525, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:17:14)", "msg": "convertIncidentToCis: {\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T22:29:23.798Z\",\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.525548+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741992311525, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:27:14)", "msg": "convertIncidentToCis before configurationItem: {\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.526167+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741992311526, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:31:18)", "msg": "convertIncidentToCis Hit for configurationItem: a7JEE00000NYJr02AH..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.526335+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311526, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:46:14)", "msg": "convert: {\"sfid\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"isActive\":true,\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"status\":null,\"rootNode\":false,\"parentConfigurationItem\":\"a7JEE00000CsLTZ2A3\",\"configurationItemTypeId\":\"a7IAH000000000Y2AQ\",\"configurationItemType\":{\"sfid\":\"a7IAH000000000Y2AQ\",\"name\":\"Hyperforce Cell\"}}..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.526517+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311526, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.mapConfigurationItemsToResponseWithNochildren (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:51:12)", "msg": "Mapped: [{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.526678+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311526, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for a7JEE00000NYJr02AH: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.527197+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741992311527, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.convertIncidentToCis (src\/service\/incident\/incident.service.transformer.ts:44:12)", "msg": "convertIncidentToCis converted: [{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":true,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]..." }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.527361+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311527, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Function.getChildrenCountFromCache (src\/service\/herokuConnect\/herokuConnect.service.transformer.ts:90:14)", "msg": "getChildrenCountFromCache for 599ff244-7d51-40ea-bdc8-b30be613c623: null" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.527630+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311529, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:10:12)", "msg": "getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.529940+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741992311532, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.getProblems (src\/repository\/prbNumber\/prbNumber.repository.ts:14:12)", "msg": "getProblem incidentId b7ef96fc-4995-4d2b-b152-2783270aada8 - []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-14T22:45:11.532665+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741998126448, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: 13dc682c-7922-45ef-a32c-698d7df872fd" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-15T00:22:06.449162+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741998126449, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:104:16)", "msg": "Impossible to route icc-incident-closed schema, filtered out" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-15T00:22:06.450095+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741998126450, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "IccRestKafkaConsumer.handleEvent (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:109:12)", "msg": "[handleEvent] received with eventType: icc-incident-closed finished" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-15T00:22:06.450217+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741998136731, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:74:14)", "msg": "ICC consumer received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-15T00:22:16.731359+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741998136731, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-rest'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-15T00:22:16.731399+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741998136731, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Consumer is returning ProcessedKafkaEvent {\"locks\":[],\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-15T00:22:16.731400+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741998136731, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-15T00:22:16.731428+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741998136731, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer is producing message with key 'icc-rest' to topic 'metrics': {\"service\":\"icc-rest\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-15T00:22:16.731483+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1741998136731, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-common", "msg": "Kafka Producer successfully sent event with key 'icc-rest' to Kafka topic 'metrics'" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-15T00:22:16.731572+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741998136731, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "KafkaConsumer.<anonymous> (src\/kafka\/consumer\/iccRest\/IccRestKafkaConsumer.ts:79:16)", "msg": "Received json message with key: 13dc682c-7922-45ef-a32c-698d7df872fd" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-15T00:22:16.731716+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741998136732, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "CTCEventProcessor.processEvent (src\/kafka\/processor\/iccRest\/ctcEventProcessor.ts:18:12)", "msg": "Handle process event icc-ctc-lock-response in CTCEventProcessor for payload : {\"locks\":[],\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"}" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-15T00:22:16.732748+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741998136732, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "Repository.updateLocksStatus (src\/repository\/ctcLock\/ctcLock.repository.ts:28:12)", "msg": "Updating locks for incident 13dc682c-7922-45ef-a32c-698d7df872fd, []" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-15T00:22:16.732998+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 20, "time": 1741998136732, "pid": 250, "hostname": "dyno-56a5e3bf-fe28-4533-8ace-1d6cb0111eed", "name": "icc-rest", "caller": "AsyncHandler.handleCTCLockUpdated (src\/service\/async\/asyncHandler.ts:177:16)", "msg": "handleCTCLockUpdated update for {\"locks\":[],\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"} - success" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-15T00:22:16.733180+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 30, "time": 1742019308473, "pid": 57, "hostname": "dyno-9165ab1b-1f28-4a3c-8f91-5752ee6ebdda", "name": "icc-common", "msg": "Redis client ready" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-15T06:15:08.473797+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
{"schema_type":"json-schema","schema_id":"event-flatten:2","data":{ "event": { "level": 50, "time": 1742019331927, "pid": 57, "hostname": "dyno-9165ab1b-1f28-4a3c-8f91-5752ee6ebdda", "name": "icc-rest", "err": { "type": "HttpError", "message": "There is no report found for incident 42054333-1caf-49ea-818e-a6e44100cf29 with sequence number latest", "stack": "HttpError: There is no report found for incident 42054333-1caf-49ea-818e-a6e44100cf29 with sequence number latest\n    at InternalCommsConsolidatedService.findReportBySequence (\/app\/src\/service\/comms\/internalCommsConsolidated.service.ts:113:13)\n    at processTicksAndRejections (node:internal\/process\/task_queues:95:5)\n    at InternalCommsConsolidatedService.getCommsBySequence (\/app\/src\/service\/comms\/internalCommsConsolidated.service.ts:88:20)\n    at getCommBySequence (\/app\/src\/controller\/comms.controller.ts:38:20)", "status": 204, "name": "HttpError" }, "caller": "src\/middlewares\/error.middleware.ts:12:14", "msg": "StatusCode : 204, Message : There is no report found for incident 42054333-1caf-49ea-818e-a6e44100cf29 with sequence number latest" }, "source": "heroku.app", "sourcetype": "-", "hostname": "49573026-e813-4049-90c3-86218ed32b06", "agent_timestamp": "2025-03-15T06:15:31.930144+00:00", "tags_schema_id": "any6:1", "tags": { "dyno": "web.3", "app": "icc-rest-production", "space": "icc-production-shield-oregon", "region": "oregon", "severity": "info", "uuid": "cd1b58c7-ffaf-4ef7-a8f4-72c5e2f70810" }, "owner": { "service": "icc", "team": "ICC", "environment": "-", "cloud": "ACE" } }}
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